hays travel hr email address

• Destinations
• All Inclusive
• City Breaks
• Summer 2024
• Pay Monthly Holidays
• Winter Holidays
• Faraway Escapes
• Holiday money
• Travel Money Card
• Travel Insurance
• Cruise Holidays
• Faraway Holidays
• Costa Del Sol
• Costa Dorada
• Gran Canaria
• Fuerteventura
• Praia Da Rocha

News & latest offers

Given the very unusual circumstances we are now experiencing, we are receiving an extremely high level of contacts. Rest assured, we are doing all we can to answer your calls and emails as quickly as possible, so the fastest way for you to contact us is as follows..

If your enquiry is regarding a booking made in a branch please contact your branch where your booking was made either via telephone or by email. An agent will then be able to help you with your enquiry. Please  Click here  for the branch locator.

If you have made a booking over the telephone or on our website and have a pre travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready for your call to be answered.

To make a new booking please call: 0800 408 4048.

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 6 days a week, Monday to Friday 9:15am – 5:30pm, Saturday 9am – 5:30pm and Sunday Closed. Bank Holidays can vary.

• New to Travel
• Apprenticeships
• Homeworking
• View all jobs

If you have a passion for travel…we have the perfect role for you!

Hays Travel is proud to be the UK's largest independent travel agent with over 42 years' experience, employing over 4000 people, with 461 retail branches (and growing) and a state of the art Head Office in Sunderland. With a Franchise, Independence Group and Homeworking model operating throughout the country, we are a major player in the Travel industry. We have many accolades that recognise the great service we provide to our customers and how we do this through being am employer of choice and we hope that to attract you in our growing Company.

If you enjoy working with people and you are looking for a diverse and rewarding career in a friendly, fun, family organisation, then we would love to hear from you. There are opportunities for everyone; from retail travel sales, to call centre opportunities to various roles that operated in our Head Office. We are also a leading apprenticeship provider who enable over 500 apprenticeships annually.

Start your career with Hays Travel and you'll get the chance to create memories and make friends alongside a long-lasting and fulfilling career - be part of our family.

• Hays Worldwide
• Our Business
• Our Markets
• Our Stakeholders
• Our History
• Our Purpose & Values
• Our Principles
• Helping for your tomorrow
• FY23 ESG report
• Our TCFD Disclosure
• Our ESG Strategy in action
• Carbon Reduction Plan
• Environment & Sustainability Policy
• Gender Pay report
• Human Rights Statement 2023
• Human Rights Statement
• Investment Case
• Results Centre
• Investor Day 2022
• Investor Day 2017
• Investor Day 2013
• Annual Report 2023
• Annual Report Archive
• Analysts’ Consensus
• Share Price Calculator
• Total Return Calculator
• Events Calendar
• Regulatory News
• Email Alerts
• Share Dealing
• Investment Account & ISA
• Warning to Shareholders
• Shareholder Contacts
• Board of Directors
• UK Tax Strategy
• Remuneration
• Viewpoint - Career Blog
• Find & Engage
• Hays Salary Guides Centre
• Pandemic Implications for the World of Work
• Working at Hays
• Oxford Economics
• Stack Overflow
• Our Partners
• Sustainability
• Expert Insight
• Our Technology
• Our Employer Story
• Life At Hays
• Our DE&I experts
• Our Hays Stories - clients
• Our GHG emissions
• Our Carbon Reduction plan

Our global footprint and local expertise support jobseekers and employers across our network.

To see the latest jobs where you are or to learn more about the recruitment services we provide, please select a location or one of our global services from the menu below.

• Hong Kong SAR
• Africa & Middle East
• United Arab Emirates
• Australasia
• New Zealand
• Czech Republic
• The Netherlands
• Switzerland
• United Kingdom
• North America
• South America
• Global Services
• Business Solutions
• Executive Search
• Hays Response
• Enterprise Solutions
• Experts in Technology

4th Floor 20 Triton Street Regent's Place London NW1 3BF

Hays Customer Services

107 Cheapside

Investor Relations

David Phillips Head of IR Hays plc

Financial media enquiries

FGS Global The Adelphi 1-11 John Adam Street WC2N 6HT

Company secretarial / legal

Doug Evans Company Secretary Hays plc

General  media enquiries

Jonathan Beasley Global Senior Comms Manager Hays plc

Annual reports service

To order a hard copy of the most recent Hays Annual Report:

[email protected]

Power the world of work Join Hays

ANNUAL REPORT 2023

Share price

View detailed share price

Quick links

• Hays Salary Guides

Hays worldwide

• Netherlands
• United States

Hays on social

© Copyright Hays plc . HAYS, the Corporate and Sector H devices, "Working for your tomorrow", the HAYS "Working for your tomorrow" logo and Powering the world of work are trademarks of Hays plc. The Corporate and Sector H devices are original designs protected by registration in many countries. All rights are reserved.

© Copyright Hays plc 2024. HAYS, the Corporate and Sector H devices, "Working for your tomorrow", the HAYS "Working for your tomorrow" logo and Powering the world of work are trademarks of Hays plc. The Corporate and Sector H devices are original designs protected by registration in many countries. All rights are reserved.

• Accessibility
• Cookies and privacy policy
• Terms of use

Contact us | Hays Careers

Site header & navigation, contact us form, let's talk about your career.

Got any questions? Get in touch today. One of our internal recruiting consultants will be in touch to follow up on your request.

Become a recruiter

• Select Location Aberdeen Altrincham Aylesbury Basingstoke Bath Belfast Birmingham Bishop Stortford Bournemouth Bradford Brighton Bristol Bromley Burnley Bury St Edmunds Cambridge Canterbury Cardiff Carlisle Chelmsford Cheltenham Chester Chesterfield Colchester Coventry Crawley Croydon Darlington Derby Derry Doncaster Dundee Edinburgh Enfield Exeter Glasgow Grimsby Guildford Hammersmith Heathrow High Wycombe Huddersfield Hull Ilford Inverness Ipswich Kings Lynn Kingston Lancaster Leamington Spa Leeds Leicester Lincoln Liverpool London Luton Maidstone Manchester Middlesbrough Milton Keynes Newcastle Northampton Norwich Nottingham Oldham Oxford Peterborough Plymouth Portadown Portsmouth Preston Reading Richmond Romford Sheffield Slough Southampton Southend-on-Sea Stoke-on-Trent Sunderland Swansea Swindon Taunton Telford Truro Wakefield Warrington Watford Wigan Wolverhampton Worcester York I am based outside the UK
• Do you have experience working in recruitment? Yes No

Customer Support

Hays Travel takes data protection and the safety of any information we collect from you very seriously and follow industry compliance guidelines. For further details on our Privacy Policy, we recommend you click on the link: Hays Travel Privacy Policy

Job description

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

• Motivational

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Role Summary

An active role within the people experience team to ensure the colleague lifecycle from ‘hire to retire’ is engaging, creating a great working environment to get the best results from our people as we live and breathe the SMILE values.

The HR Advisor will provide support to the People Partners for dedicated business areas as they oversee all employee relations practices and processes to ensure alignment with Company goals.

Main Responsibilities

• Support the People Partners to help shape and implement effective people solutions to support the achievement of business plans and meet the needs of their workforce
• To provide support to the People Partners in relation to a variety of people processes including capability, disciplinary, grievance, TUPE, redundancy and dismissal
• To provide first line support to managers in relation to low-level issues (absence, conduct, performance management, etc.)
• Support the People Partners with the compilation of People dashboard metrics to ensure KPIS are met and colleagues are motivated to perform through supporting managers to be the best they can be
• To support the People Partners in the delivery of training and development activity in respect of Company policies and employment legislation
• To provide assistance with the implementation and development of People policies, practices and procedures in line with current legislation and Company objectives
• Accuracy, always, with correspondence and our people system and reporting devices
• To ensure all procedures, practices and statutory requirements are followed and adhered to
• Flexibility to work remotely and travel to any Hays Travel location as required with Head Office presence a key part of the role

Qualifications

• Good basic standard of education, 4 GCSE’s or equivalent Grade C or above including English and Maths
• Full or part CIPD qualified, or qualified by experience
• Willing to work towards qualifications to assist with their own personal development

Knowledge required

• Strong understanding of current employment law (and keen to maintain and update knowledge)
• Ability to easily navigate and use Microsoft Office applications including Microsoft Word, PowerPoint and Excel

Skills and Experience

• Effective written and verbal communication skills
• Excellent organisational skills and ability to work to tight deadlines
• Ability to prioritise workload
• Ability to work on own initiative
• Clean driving licence
• Confidentiality
• Ability to work solely and as a member of a team
• Ability to build and maintain effective stakeholder relations both internally and externally
• To undertake any other duties that fall into the job criteria
• To conform with all Company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect and adopting the Company SMILE values at all times

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Share this job

Click here for more details.

This page will help you find your way around Hays.com.sg. If you have any questions, feedback or suggestions, please contact us .

General issues

If you’re experiencing problems using the Hays website here are a few tips which could help:

Check that you’re using a supported browser. We recommend Internet Explorer 7 or above, Firefox , Google Chrome or Safari .

Check that your web browser has Cookies enabled. (Find out more about how to enable cookies from Google.)

If you’re using a computer at work, you may find your company has firewall restrictions on your network which restrict and block some functionality.

Why should I register with Hays.com.sg?

Online registration takes under a minute and lets you set up personalised job searches and job alerts. You tell us about the jobs you’re interested in and we will email the you with the latest jobs within your area of expertise and preferred locations.

I tried to create an account, but I got an error message saying the email address I was using had already been registered.

This email address is already in use. Try logging in again making sure you are using the correct email and password, or try creating a new account using a different email address.

I want to reset my Hays.com.sg password.

To reset your password click on the Log In link on the Hays homepage. Under the Log In window there is a ‘Forgot Password’ link. This will only work if you have previously validated your account.

How can I update my details with Hays?

When you’ve logged in to Hays.com.sg, click on the ‘ My Account ’ link to update your details.

I am a Firefox (Mozilla) user and I’m being prompted for a SSL Certificate.

If you accept and manually download, you will be able to continue using the site.

I visited the site recently, but have issues today with pages not displaying as expected.

There has been a recent update to the Hays.com.sg website, this will require you to clear your cache.

I’ve forgotten my username – how do I log in?

Your username is always the email address you registered with.

I’ve forgotten my password – how do I get a new one?

There’s a ‘Forgotten your password?’ link on the login page, which will take you through all the steps to reset your password.

I would like my details removed from Hays.com.sg

Please contact us using the Contact Form .

I would like to remove my job alerts.

Log into your Account and beside each job alert you have an option to edit or delete. Use the delete option for each alert you no longer require.

Job seeker FAQ

How do I search for jobs?

Our job search engine has been improved to make it easier to find the right jobs for you. You can now save your searches and create job alerts based on your choices to keep you informed about the latest jobs, wherever you are.

How do I get better search results?

Provide us with as much information as possible on the search form. Try searching within different industries or professions, or widening your search area. Try using different keywords to refine your search.

How do I apply for jobs?

When you find a job you’re interested in applying for we will ask you to contact the Hays Consultant who is managing that position. You can either fill in your details online or give the consultant a ring. We’ll take you through the next stages from there.

How do I find the contact details for my local Hays office?

You can find full details for all of Hays offices through our office locator .

I’d like to find a job overseas – can Hays help me?

Definitely. We have teams of Hays Consultants covering 32 countries around the world. With local market expertise and knowledge they’ll help you find your next job abroad. Start your search by selecting the country you’re interested in on our  global website .

I’m having problems submitting my CV.

The most common issue when uploading a CV to Hays is that it’s in an incorrect format. Please ensure:

The format is either .doc, .docx, .pdf, .rtf or .txt The file format is in lower case .doc, not .DOC The file size for a CV is below 500kB

Employer FAQ

How do I find a candidate for a role?

You can search our online candidate database through our search candidates page. Our candidate search engine allows you to tailor your search to help find the perfect candidate for your business.

How do I advertise a vacancy?

Visit our Recruiting now? page to find the quickest and easiest way to register your vacancy.

Still got a problem?

Please answer the following questions, and include a contact number on the form so we can contact you if required.

• What browser you are using?
• What Operating System you are using?
• Whether you are working from an Office or Home PC?
• If your cookies are enabled on your browser?
• If you have validated your account via the email link sent to you?
• If you have seen any error messages or browser alerts? If so, please provide details.
• Any other information you feel may be relevant.

Cut and paste your answers onto our customer care form to help us resolve your issue.

Search for jobs

Looking for a new role? Search here for your ideal job or get in touch with one of our expert consultants.

Register a job

Have a vacancy? Fill in your details here.

Hays research

Hays research.

2024 Hays Asia Salary Guide

Future of Technology

The Learning Mindset Report 2022

The Inside Story

DNA of a CFO

DNA of a CIO

DNA of an HRD