is lol.travel real

• Best of 2022
• How to Spot a Trustworthy Website
• Dating Apps
• Shopping Discount Fashion
• Discount Clothing
• Discount Designer Clothing
• Affordable Wedding Dresses
• Affordable Activewear for Women
• Plus-Size Swimwear
• COVID-19 Resources
• Beauty Home
• Consumer Advocates
• Consumer Tips
• Write a Review
• For Business
• Request a Review
• Discussions
• Backed by the National Science Foundation
• Discount Travel

Unsolicited

Unsolicited - verified purchase.

Lol.travel has a rating of 1.33 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lol.travel most frequently mention customer service problems. Lol.travel ranks 35th among Discount Travel sites.

• Shipping 11

“Perfect!”

Booked a flight this morning and 2 hours later it was already visible in my american airlines app! Very good functioning website and competitive price

“Bait and Switch with Horrible Customer Service”

We booked a hotel room studio suite. The sales cart took us to the payment with no place to confirm the room type. When we paid, the confirmation was for a standard size room at the studio rate. When we called to correct, we were told that it was our fault for not confirming the room before payment. Therefore, we booked the standard room. We then asked to cancel the reservation and they hung up on us. Use at your own risk.

Reviews (24)

• Follow Eugene Terungwa A.

Basically this company need to be short down. It's an organized criminal syndicate stealing from people. First they have the worst customer service and secondly they just steal directly from customers. I called them severely to change my booking and all they could do it to tell me that the FLEX I bought could not be changed 72 hours prior to departure. The reality is they purposely delayed my request just to tell me when it's less than 72 hours they can't change it. I am requesting for their address to sue them and put them out and. End their criminal company.

Products used: Travel ticket

• Follow Sophia K.

Absolute worst customer service I've ever experienced. Wont refund my money. I had to do his job for him. We had free cancellation and yet that still won't give us our money back. I booked a couple of different hotels and every single place has successfully given me my refund except this stupid company. Furthermore, when I called in regards to my refund the Operator begins to raise his voice. Every time I call he says ‘I can't do anything to help'. I had to call the hotel myself and get them to write an email stating that they're willing to give us a full refund and even with their support this pathetic excuse of a company won't give us our money back the greedy pieces of $#*!. There is a reason why so many people have given them the worst reviews. Please beware. I now have to take things to fair trade to see if they can help retrieve my money.

Tip for consumers: Don’t use this site

• Follow Haytham E.

I book my flight and they refused to cancel it or even to change it to other duration or even to refund my money back or even to show any kind of help.i don't advice anyone to book here

• Follow Anna S.

Absolutely STAY AWAY! From this travel company! They do not answer their phone line, and they refused to assist in any way via email. They are impossible to contact, and Absolutely useless as a travel agency I needed to change my flight and they would not even look up possible new flights for me. They told me to look them up, and then they refused any of my suggestions. Then the airlines told me the date switch was free, and lol.travel wanted to charge me the full cost of another flight, even though it didn't cost them a cent! In the end it was cheaper for me to book an entirely new ticket through another agency, and trash my ticket with lol.travel DO NOT BOOK YOUR TICKETS THROUGH lol.travel! Worst company I have ever dealt with. If I could give them a lower rating, I would. STAY AWAY!

Tip for consumers: Do not use this site!

Products used: I bought a round trip flight from Spain to Cape town

• Follow Menna N.

Don't buy tickets from them. They will charge extra money. Which is a scam. They charged me an extra AED 153 from the original price they show on their website, even though they have not confirmed with me or made approval for the payments, it is show something on the website and the bank deducts other amounts. Every other booking was simple with other third-party websites. All other websites show the amount they are going to charge you. But Lol.travel showed different prices and added extra. Without telling me. So be very careful, not a trustee website at all. Don't buy through them. I already tried to call them many times and emailed them and later on they answer my email with no appropriate answer.

From the business

• Visit Website
• Discount Travel , Travel Deals
• Edit business info

Company Representative

lol.travel   Reviews

In the Travel Aggregator category

Visit this website

Company activity See all

Write a review

Reviews 2.4.

1,868 total

Most relevant

I booked the Central Park West Hostel…

I booked the Central Park West Hostel just because of the very low price and was very surprised about some negative comments. Price/value relationship is excellent. Of course you should not expect luxury for $40!! I had everything I needed, the room was clean, my bathroom did not have a sink, but right next to my room I could use another bathroom. It suited perfectly to my needs. The staff were awesome and extremely helpful, the location with a few Metro lines around the corner, supermarkets very close, a few Restaurants, bus stops ver near. What else would you expect?

Date of experience : 20 February 2023

Reply from lol.travel

Dear Pedro, thank you for your positive review! We are glad to hear that your experience with us was pleasant. Your feedback is very important to us, we work costantly to ensure our customers the best experience possible. We look forward to seeing you soon on a new journey on lol.travel! Thank you, lol.travel

Avoid this site at all cost

We use kayak which is the main host for travel bargains hunting. We were directed to loltravel and bought 4 tickets to osaka. To our horror, the reference PNR is not able to check in. We have to make a trip to the airport to do a manual check in a day before the travel. The pnone number provided only get a computer response and always busy with no one available to answer any query thus wasted our overseas call. Wrote an email and worse, replied was in some funny language that we don’t understand. Our opinion is avoid this site at all costs

Date of experience : 24 December 2023

Dear customer, we are sorry about your evaluation. As our colleague said to you it is possible to do check in online 24 hrs before departure, directly on the airline's website with the airline reference booking number. Otherwise it is possibile to do check in directly in airport without additional cost. At your disposal, thank you lol.travel

Avoid at all cost or it will cost you!

Avoid at all cost or it will cost you!! Was due to travel to Turkey on Sunday three weeks ago, flight was cancelled on Saturday due to adverse weather conditions. Contacted lol travel to change my tickets. They told me my new tickets had been emailed to me(still waiting for them to this day) and charged me 55€ for that "favour". Tried to contact them by phone and email, couldn't get through to anyone. Eventually heard back from them on Monday afternoon when my rebooked flight was on Monday morning. They're now saying I'm only eligible for a 25% refund, and they'd charge me another 55€ handling fee. Those people are crooks, clowns, not there to help their customers. Disgusting!!!!

Date of experience : 18 November 2023

Great price

Great price for hotel room, booking voucher received promptly. Have not checked into hotel yet so can not confirm efficiency beyond booking room at present.

Date of experience : 06 October 2023

Booked for my summer vacation 2023

Booked for my summer vacation, booking done very easily and checked after a week with the hotel directly, and they go the reservation correctly.. no any issues till now. hope when arriving at hotel, won't have any issues.

Date of experience : 28 April 2023

Dear customer, first of all, we would like to thank you for having spent a little bit of your time to share your experience with all of us. We are very happy that your experience was positive and you are happy of having booked your summer holidays with us. We hope to see you very soon on lol.travel to plan your next trip! Thank you, lol.travel

What a brill 50th Birthday I had!

What a brill 50th Birthday I had! I went for my 50th birthday, great surprise in hotel with a bottle of champagne and a birthday card. Lovely big room, very clean, great food amazing view (sea). Also, very good Restaurants couple minutes walking. Quick check in, good and helpful receptionist. Fab time! Definitely we go back again! I rate ***** hotel, definitely I recommend for a very good holiday, I will return again. Love it!

Date of experience : 10 October 2022

Dear Nelia, thank you very much for your positive review! We are happy to know that your experience has been enjoyable. We hope to see you soon on lol.travel Thank you lol.travel

Worst customer service ever.

Worst customer service ever. I purchased tickets to copenhagen and by mistake I mistyped one letter in my son's name . I promptly send an email and they refuse to help me to modify one letter . They keep stating that I need to contact KLM agency to correct the letter . therefore KLM agency said that we need to contact lol travel as they are the agents . Will not use your service again watch out do not trust them Of course was done with a charge of 55 euro disaster

Date of experience : 13 January 2024

Dear customer, we are sorry for your evaluation, we have checked on our system and we see that name correction has been done since same availability was present. We hope you changed your idea about us and we are at your complete disposal for any need, thank you lol.travel

Impossible de ne pas mettre d’étoile

Impossible de ne pas mettre d’étoile. Annule mon séjour au lieu d’une nuit. Pas d’hébergement donc. Obligé de rentrer à 120 km pour revenir au mariage de mon fils et ma belle fille Pas de propositions de remboursement ni d’indemnisation. À oublier pour voyager. Impossible not to put a star. Cancel my stay instead of one night. No accommodation therefore. Forced to go back 120 km away to return to the wedding of my son and daughter-in-law No proposals for reimbursement or compensation. To forget to travel

Date of experience : 15 July 2022

We had booked a room in playa del…

We had booked a room in playa del carmen for march 1 2023 and when we arrived at the hotel, they said we had no bookings with them even though we had prepaid LOL and we had the reservation number and the hotel voucher but they had no information on us and would not honour the voucher so we had to leave and find a room 2:30 am when most hotels were closed. **Update** After speaking with an agent, we did receive a full refund for our accommodations. Due to this we have now given 3 stars.***

Date of experience : 27 February 2023

Dear Keith, first of all we are sorry about what happened, we are sorry that you had not a positive experience. We have checked on our customer assistance requests database and do not found any assistance requests associated to your booking, we kindly advise you to open an assistance request from your reserved area on our site so that we can assist you. One of our operator of customer care will shortly assist you. We remain at your complete disposal, Thank you. lol.travel

NO COMPREIS NINGUN BILLETE

NO COMPREIS NINGUN BILLETE CON LOL TRAVEL! Y si no os queda mas remedio NO COJAIS SEGURO DE VUELO! Porque si ellos hacen un cambio NO os van a hacer el reembolso completo, en su politica pone que se pueden quedar hasta 55€ por “gastos de gestion” y si o si se los van a quedar y el dinero del seguro también!!!! Si lo cogeis sin seguro OS DEVUELVEN MÁS! ¿¿¿Donde se ha visto esto???? Somos 6 amigas y hemos tenido que poner 6 quejas… si hubiéramos leído estas opiniones no lo hubieramos cogido, vale más pagar un poco más por profesionalidad y seriedad. Y para mas inri es que contestan a lo que quieren y cuando quieren claro. Ibamos a ir a Sri Lanka y se han quedado 114€ y encima nos han avisado a menos de un mes del viaje de que nos ”iban a devolver” el dinero. MENUDA ESTAFA DO NOT BUY ANY TICKETS WITH LOL TRAVEL! And if you have no choice, DO NOT TAKE FLIGHT INSURANCE! Because if they make a change they are NOT going to give you a full refund, their policy says that they can keep up to €55 for “management expenses” and yes or yes they are going to keep it and the insurance money too!!! ! If you take it without insurance, YOU WILL GET MORE BACK! Where has this been seen???? We are 6 friends and we have had to make 6 complaints... if we had read these opinions we would not have taken it, it is better to pay a little more for professionalism and seriousness. And to make matters worse is that they answer what they want and when they want of course. We were going to go to Sri Lanka and they kept €114 and on top of that they notified us less than a month before the trip that they "were going to refund" the money. WHAT A SCAM!!!

Date of experience : 09 February 2024

Dear Paula, we are sorry that you had not a good experience with us. We are constantly working to offer our customers the best possible experience. In your specif case what occured is that your flight has been deleted and we tried to find an alternative option with the reference vector. Our operators have always replied to your questions and requests, waiting time, as said were due to waiting for a reply from the vector. Once you have requested the refund we immediately proceed with refund. At your complete disposal, thank you lol.travel

I booked a ticket from Singapore to…

I booked a ticket from Singapore to Korea with LOL, it was suspicious as the website did not ask for a code pin when I made payment. Still decided to go thru with it (BIG MISTAKE)!! After that, I received an email in Italian ( is English not an universal language) trying to deduct more money!! Called my bank immediately to block all transactions! HUGE DISAPPOINTMENT!

Date of experience : 26 July 2023

Dear Vanessa, thank you for contacting us. We are sorry for what you are reporting, we would like to investigate the issue you mentioned. We have made a check and we are active a reservation in your name with the references you provided. Please give us more information about your report. We remain at your complete disposal, thank you lol.travel

TO BE FULLY HONEST WITH YOU I SHOULD…

TO BE FULLY HONEST WITH YOU I SHOULD GIVE ZERO STARS FOR YOUR COMPANY, BECAUSE I HAD CANCELLED THE TWO TICKETS FOR MY FRIENDS MORE THAN ONE MONTH BEFORE THE ACTUAL FLIGHTS AND YOU WERE SUPPOSED TO REFUND THE MONEY (SEE YOUR FILE REFERENCE NUMBER 1101352166 OF YOUR E-MAIL OF JUNE THE 5TH 2023) TO THE VISA CARD FROM WHERE THE PAYMENT WAS DONE, BUT NOTHING HAS HAPPENED TILL NOW. YOU WERE SUPPOSED TO REFUND EURO 2,330.50. PLEASE PROSEED WITH THE REFUND, AS I WAS PLANNING TO PUBLISH TO THE SOCIAL MEDIA YOUR BEHAVIOR.

Date of experience : 05 June 2023

Dear customer, we are sorry that your had not a positive experience. We are costantly working to ensure our customers the better experience possible. With reference to your specif case we were waiting for the refund authorization from the airline, we inform you that it has been authorized so we have proceed with it. The refund will be again available in the same card used for the purchase according to the bank transfer timings and according to the agreements of the circuit used. Feel free to contact us for further information, we remain at your complete disposal. Thank you lol.travel

Error for the hotel location in website

The hotel selected was indicated in the website as near to Sestriere (we were going there); in real this hotel Italia is in Valle D’Aosta far more than two hours by car. Thanks for your reply below, but when I have tried to have support from your side, the answer was that they accept room’s reservation erasing but the whole amount paid is the penalty. It means that due your error I am going to lose all money spent (only 30 minutes before).

Date of experience : 25 December 2022

Dear Pietro, We are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

Very disapointed when i asked to add an…

Very disapointed when i asked to add an extra day to one we had booked which was 99,60 for the night to be given a price of 166 totalling 266 for the second night, to find if i went on line the extra night was only in fact 102. Not at all happy with that

Date of experience : 18 August 2023

Charge failed to align with company name

Had quite a glitch with the booking. My principal card company rejected the charge, so I used a second credit card to make the reservation. The principal credit card issuer also blocked that account as potential fraud because the company name came up as Easy Market Spa of Italy. I recognized the charge and the time I was trying to place it but had to go online to learn that lol.travel is a part of Easy Market. All fixed now but it really screwed up my morning. Grrrrr.

Date of experience : 29 March 2023

flight cancellation due to Covid

I had a flight cancellation due to Covid and booked through Lol Travel. Emirates cancelled but Lol Travel offered a travel voucher instead of a refund. I've emailed numerous times over the last two years with an automated response with a ticket number, but that's it! The voucher expired last week and no assistance offered. I suspect that they had no intention of helping.

Date of experience : 14 February 2022

Dear Philip, We're sorry for the inconvenience and for the negative review. We provided to check your booking and we saw that you were already in contact with our costumer service. Our costumer service sent you the voucher on December 28th 2022, but you didn't mention about the refund and you didn't reply to the ultimate mail. We would like to have a better understanding of this matter and we suggest you to contact us in order to get in touch with your flight department. We remain at your disposal. Thanks. lol.travel

Very disappointed

Very disappointed! I tried to cancel a hotel reservation during the cancellation period by putting in the PNR#. That number never worked on their site after many tries. I informed them of what happened and requested a refund back in October 2022. Several months have gone by with no refund. Stay away! They're not worth the headache.

Date of experience : 15 October 2022

Dear customer, we are sorry that your experience has not been positive, we are constantly working to offer our clients the best experience possible. With reference to your specific case, according the booking reference you pasted, we can see the conversation with our customer service in which they told you that we are waiting for further developments of this specific case in order to understand if it is possibile to proceed. We remain at your complete disposal, Thank you, lol.travel

I am facing problems getting help from Customer Service to Reschedule

I am facing problems getting help from the customer service based in Italy (ref #1475687). Need to reschedule to 27th Jun 2023 same time after the airline rescheduled me. Just so you know I had to get my italian friend to reach out for me. I just need help to reschedule my flight. However, your customer service number +39 0541752532, 39 0541 75 25 3224/7 is always engaged or put her on hold for a long time until she gives up. Please don't make me regret booking through this website. Otherwise from hence forth only buying from more reputable website instead of giving chances to start ups. (PS: I will update and change my review if you can sort this out smoothly.) Update: The Customer Service Kiara has since reached out to me. I am awaiting reply for my flight issues. Thank you for your assistance. Final Update: Kiara please take note no action is needed on your part. I have reached out to Thai Airways, they have helped me to reschedule the flight. All good. Grazia.

Date of experience : 13 April 2023

Dear customer, thank you for having wrote to us and for trusting us. We are always at disposal of our customers and work to ensure them the better experience possible, sometimes due to the high number of request waiting times could be a littile bit longer but I can guarantee you that I ve just urged his case and you will receive an answer from our flight department very soon. We will keep you updated about it, in the meaning time we woukld like to thank you for your comprehension and for your availability. Thank you, lol.travel

Terrible Experience - Avoid at All Costs

I recently had the misfortune of booking a flight with LOL.TRAVEL, and it has been the worst experience I’ve ever had with a travel company. The service is shoddy at best, and the level of incompetence is staggering. Firstly, during the checkout process, I noticed a significant increase in prices, a clear indication of their questionable business practices. It’s disappointing to see a company resorting to such tactics. To make matters worse, after paying a hefty sum, I find myself in a situation where I have been waiting for my tickets for days. The customer service is practically non-existent, and my numerous attempts to get a resolution have been met with empty promises and delays. If you are considering using LOL.TRAVEL, my advice is simple: don’t. Save yourself the frustration, time, and money. If you’ve already booked, I strongly recommend canceling your ticket and seeking a more reliable and legitimate travel agency. At this point, I have serious doubts about the legitimacy of this company. In summary, LOL.TRAVEL has proven to be nothing more than a waste of time and money. I wouldn’t wish this experience on anyone, and I hope my review serves as a warning to others. Avoid at all costs. I DO NOT WANT FEEDBACK FROM THE COMPANY AS I DO NOT CARE!

Date of experience : 07 January 2024

Dear customer, we are sad to hear that you did not have a good experience with us. We would like to investigate more about your case to understand what kind of problem you faced. We invite you to write to us a booking reference so that we can identify your reservation and assist you. Thank you very much, lol.travel

I purchased a ticket a couple of days…

I purchased a ticket a couple of days ago, received the booking details, my account has been debited, but I am yet to receive my ticket. My trip is planned for this coming week, I can't get hold of the company via phone or email. I am travel for a medical purpose, and my stress level is of the hook. Trying to get a refund so that I can't get another ticket.

Date of experience : 18 July 2023

lol.travel   Reviews

In the Travel Aggregator category

Visit this website

Company activity See all

Write a review

Reviews 2.4.

1,868 total

Most relevant

Hard to access website- ‘oops’ page for…

Hard to access website- ‘oops’ page for 10 or so try’s. But price was best of all sites. Should offer description of room being booked to allow for bed preferences

Date of experience : February 20, 2023

Reply from lol.travel

Hi Barbara, Thanks for the review. Our goal is to improve our work day by day and your feedback is important to us in order to level up our service. We hope to see you again on lol.travel! Have a lovely day. lol.travel

Definitely the worst place to buy your…

Definitely the worst place to buy your tickets from. Advertising one price at the website then appears more expensive on the checkout. Not trustworthy.

Date of experience : December 23, 2023

Dear customer good morning, we are sorry for your negative review, we are constantly working to provide our customers with the best possible experience. In cases where price changes occur these are due to rate updates from our providers, there is no intent to operate unfairly towards our customers. We hope you can change your mind about us, we wish you a good continuation of your day. lol.travel

Warning,keep away!!!

Warning,keep away!!!! Lol travel is completly useless for others than italian speaking people,proberly not them eather. They dont answer phones,and if their email works they will reply in italian.Even sending changes of flights in italian.No help with anything,are totally not interested in good service,but are quick to charge you, Will never use them again

Date of experience : June 21, 2023

Refund for lol travel initiated flight cancellation.

Booked a flight and credit card has been charged even though the flight wasn’t confirmed. Ending, lol travel cancelled out our flight and suggested another schedule however we didn’t accept the suggestion since it would require connecting flights from US airports and requires transit visa that we don’t have. Up until now, charged amount hasn’t been refunded so we can’t book for another flight even though it’s really urgent. I don’t know if the company cares about it’s customer but we’re still hoping to get a refund soon. Downside is that, the plane tickets gets an increasing value each day and we can’t do anything about it since the charged amount hasn’t been returned yet. I hope that you’ll be able to read this and take action since it’s really exhausting.

Date of experience : March 29, 2023

Dear Customer, we are sorry that you had a negative experience with us, we always work to ensure our customers the better experience possible. With reference you specif case the airline didn't confirm the reservation. Reservation is cancelled and we provided to charge back all the amount and will be available again in the same card used for the purchase according to the bank transfer schedules and according to the circuit agreement used. It can takes some days according to the bank agreements but we confirm you that we have released the amount that had been pre-authorised on the card used at the time of the booking. We remain at your complete disposal, Thank you. lol.travel

CFU-VNO with Airbaltic

My ticket was issued after one day and lol.travel answered me trough email enough fast. Not recommend buy flexible ticket, because it cost about 105eur to change ticket.

Date of experience : July 18, 2023

Dear Customer, Thank you for taking the time to share your experience. We are glad that you are satisfied to have booked with us, we constantly work to offer our customers the best possible experience by providing them with the best rates on the market, a fast and easy booking system and a highly specialized assistance service. We hope to see you again soon on lol.travel to plan your next trip! Thank you, lol.travel

Be careful! Lol can‘t afford to refund high amount orders!

I booked Hotels with full refundable rate. Unfortunately after the cancellation within the free cancelable time I still can’t get all my refunds back after almost two weeks. Only one booking with 100 Euro has been refund immediately. Two bookings over 15000 Euro have been blocked. After several emails back and forth, I got always the following answers „already done, please be patient and wait more days“ I will wait for some more days and then ask my credit card directly for „chargeback“. This is a really bad experience with lol.travel. And I want to share with you for not running into trouble with them again!

Date of experience : February 15, 2023

Dear customer, we are sorry that your experience hasn't been positive. We are costantly working to offer the better experience possible to our clients and every review is a cue for improvement. We would like to identify your assistance request in order to update you with reference to the request you have opened, to do that we need a booking reference. Thank you, lol.travel

Their website doesn't work

Every time I tried to do my check-in (within the time period they mention) I got a 500 error message. Then I tried to download my proof of payment and then again I got the 500 error message. Whatever I was trying to do I was getting error messages. Then I proceeded to the airport to resolve this in person and they told me that if I can't do an online check-in then I have to pay more money. I explained and I demonstrated the issues with their website and they told me that the company is not responsible for malfunctions of the website!! What the heck!!!! are you kidding me?

Date of experience : December 06, 2023

I would like to share my negative…

I would like to share my negative experience with the travel agency lol.travel. It was my first time using their services, purchasing tickets with a flexible option and the ability to cancel. Of course, I had to pay extra for this flexibility. However, when the need arose to change the departure date, I was met with unexpected and unfair conditions. I was informed that I needed to pay an additional 55 euros for service fees to make the transfer, and the new ticket price suddenly doubled the original cost. Attempting to cancel the flight also ended in failure. At the time of my inquiry, I had three weeks until the supposed departure date, and despite timely attempts to resolve the issue, I faced refusal. The flight was not canceled, but I never received my money back for the tickets. I can confidently say that my experience with lol.travel left a sour taste. Their actions seem extremely dishonest, and I was left without my money and the ability to use the purchased services. I recommend being cautious when choosing this company, as their practices closely resemble fraudulent behavior.

Date of experience : December 20, 2023

Dear customer, we are sorry about your evaluation, as said to you by our colleagues: -the purchase of the flexible ticket guarantee allows you, within 72 hours of the departure of the original flight, the first date or time change without payment of the penalty -The "cancels for any reason" warranty you have purchased is valid for all the itinerary, in this case since you already used the outbound flight, it was not possible anymore to use it. In this case we had to follow the fare rules of the ticket. We remain at your complete disposal for any doubt you may have, thank you lol.travel

nothing confirmed with this co

warning take care do not trust this company I made a hotel reservation and paid full amount and after 2 weeks from booking and 10 days before check in they asked me to cancel my booking due to hotel overbooking or assign another hotel, for sure less category than the one I booked. They didn't leave me a choice but to cancel my booking they spoiled my vacation because it was a national holiday and time was very limited to find what I need. they even refused to compensate me for their mistake.

Date of experience : March 27, 2023

Dear Customer, we are sorry for the inconvenience that occurred in your case, we assure you that we work very seriously and constantly to satisfy our customers. In some situations incoveniences occur that are not directly dependent on us, overbooking is dependent on the facility and we have tried to rebook it with the two alternatives closest to the original booking type. Since you refused both of the proposed re-bookings the only thing possible to propose was cancellation and refund of the original booking. We remain at your complete disposal, thank you lol.travel

Misleading prices

The price you see probably won't be the price you can buy the flights at. I tried to buy a return ticket but whenever you click on the flight, the price changes and you get 'Ops.. The offer you selected is not yet available. We have selected other offers for you that you just cannot miss.' Or if you redo the search, the price suddenly goes up. I ended up buying ticket from a different company, at least they couldn't try to charge me more.

Date of experience : October 16, 2023

Quick and cheap price

Quick and cheap price. The booking process was fine but the hotel didn’t receive the booking from Lol Travel. I had to show the email and voucher, this took a while to checkin as a result. Nevertheless, will be using the website again for bookings again.

Date of experience : October 24, 2022

Dear Kaz, thank you very much for your positive review! We are happy to know that your experience has been enjoyable. Your feedback is important to us, we strive every day to ensure our customer satisfaction and we are grateful that our work is appreciated. We hope to see you soon on lol.travel! Thank you lol.travel

AVOID!!! hidden fees, the Airline cancelled my flight and they offered the another flight but with different destination and wanted me to pay 55€ to change the flight. ALWAYS BOOK DIRECT WITH THE AIRLINE.

Date of experience : November 27, 2023

Dear customer, we are sorry for your disappointment, we always work to ensure our customer the better experience possible. Management costs are indicated in the purchase conditions. At your disposal, thank you lol.travel

Flight time change by the airline - Lol.travel tries to charge unlawful fees

I received a flight time change by the airline, which made my connection flight impossible. Lol.travel contacted me offering to re-book my flights on a new connection. However, they keep trying to charge me fees for re-booking my flights, which is unlawful as the airline changed the flight times so an alternative needs to be provided to me free of charge. Issue is still not resolved. Very bad customer experience and unlawful business practices, not recommended at all.

Date of experience : May 04, 2023

Dear customer, we are sorry about your evaluation as we are working seriously and strive to satisfy our costumers. With reference to your specific case as your flight underwent a change we have tried to reprotect you with the solution available, we are waiting for your reply to the solution proposed. With reference to management costs they are indicated in the purchase conditions and are legitimate by the Article 41, paragraph 6 of the Tourism Code ("adequate management costs"). At the moment of the booking, we always offer the Premium Service which exempts you from paying these costs. We remain at your complete disposal, thank you

Finally a serious travel website!

Honestly this is the first time a travel website satisfies me fully! They are professional, quick to reply you and always willing to help you to solve your problem! Way to go Lol Travel!

Date of experience : March 30, 2023

Dear Justin, We would like to thank you for having spent a littile bit of your time to share your opinion with us. We are glad to know that you are satisfed with us, that's our goal, making our customers happy to having travelled with us. We hope to see you soon on lol.travel for your next adventure! Thank you, lol.travel

No free cancelation

I called lol to cancel an hotel reservation but this was not free. There was a fee corresponding to the stay amount. It was more than 2 wees before the stay. Other sites (booking, hotels.com, trivago, ...) and the hotel itself would have accepted free cancelation. I won't recommend your site from now on nor re-engage myself with your site.

Dear customer, we have checked your reservation and we saw that you chose to book a non-refundable room. In your booking's details you can see that your reservation doesn't allow free cancellation and it is noticed the following condition (you can find it on Terms and Conditions of your reservation). "Cancellation of reservations after making a reservation shall be subject to a penalty of 100.00 percent on the entire stay". We remain at your disposal for any futher explanation. Thank you, lol.travel

Disgusting treatment from this company

Disgusting treatment from this company. Turns out they are based in Italy so don't have to abide by UK Laws. Quoted a price online, booked it, got the confirmation, got the hotel voucher. A week later I get an email to say the hotel is now £1000 more expensive and my options are to pay it or cancel. Was told my money would be refunded on the 27th. Still not arrived. And even on comment below stating, this was not their mistake.... You sent me a hotel voucher! How can you do that without actual confirmation?? And no offer to help or a discount towards another hotel! Absolute crooks! Hope you all enjoy being jobless soon

Date of experience : July 21, 2023

Dear Warren, we are very sorry about the situation that has occure in your specif case, unfortunately this kind of mistake was not under our control it was a rate mistake of the provider involved. We immediately proceed with the cancellation without penalties, the refund as said previously to you from our customer care has already been processed and it usually takes place within a few working days. We remain at your complete disposal for any information you need, thank you lol.travel

Humans grief

It’s one of the terrible agency, which is haven’t any human principles. They are try to make money on any cases, regardless on human grief. I highly do not recommend this agency for selecting hotels and holiday tours

Date of experience : August 01, 2023

Caution! unreliable Booking website

I booked a hotel in Istanbul through lol.travel and fully payed it. However, after more than two weeks, the booking has not yet been confirmed by the hotel! I’ve been contacting lol.travel almost everyday to receive a bare-minimum update on the status. But the only thing I hear is “we’re working on the problem”. I kindly asked them to refund my payment so that I directly book the hotel, but they are not willing to support and would like us to wait forever. My flight is due in a few days and lol.travel is causing us extra stress as we do not have our accommodation confirmed. Absolutely unreliable Not recommended!!!

Date of experience : March 28, 2023

Dear Customer, we are sorry that you had a negative experience. With reference to your specific case the request is still in progress, we apologize for the wait. We will reach out to you as soon as we have a response, be sure that our collegues are working on it. We apologize for the inconvenient. Thank you, lol.travel

very bad experience

very bad experience! I suggest instead of giving apologies here, answer to the customers that are writing to you! my ticket number is #1485222 and I need flight changes asap, since airlines changed the flights and only you can make changes on our flight.

Date of experience : April 19, 2023

Dear Erika, we are very sorry for your evaluation, we are working everyday to ensure our customer the better experience possibile, proving you with better rates on market, fast and easy solution to use for booking your trips and an a quality assistance service. With reference to your commentary we have managed your request in less than 48 hours, sometimes it takes a little bit more time to answer due to the high numer of requests and sometimesthere are requests with very close-up check-in date and we have manage them with priority but we can guarantee that we normally handle requests in 24-48 hours. Confident of your understanding, we remain at your complete disposal for any other information needed or request. Thank you, lol.travel

No room at the inn

We booked thought we booked a hotel through Lol in September for a wedding in February in Preston UK ( the priory). Just contacted the hotel with a week to go to be told they have no record of the booking as they dk not use Lol - we are now stuck with no rooms available and waiting for a refund. I hope Lol will at least honour this refund

Date of experience : February 11, 2023

Hi Barney, We're sorry for the inconvenience and for the negative feedback. We are absolutely at your disposal and we suggest you to open a ticket through our reserved area, in order to get in touch with our costumer service and receive the right assistance. Do not hesitate to contact us. The staff, lol.travel

lol.travel   Reviews

In the Travel Aggregator category

Visit this website

Company activity See all

Write a review

Reviews 2.4.

1,868 total

Most relevant

Avoid this website

Avoid this website. NEVER process large transactions as it may result into glitching. I booked a ticket from Malta to Shanghai and it costs FORTUNES. The payment didn’t process and I had to contact my bank to stop the card. In my opinion, it’s a scam

Date of experience : 03 April 2024

Reply from lol.travel

Dear customer, we are very sorry for your negative evaluation. We are a serious agency with twenty years of experience behind us. From what you report to us, it could be a payment error related to the medium used. We remain at your complete disposal, thank you! lol.travel

Disastrous experience they make you pay 55e of management fees if the company makes any change and they don-t allow you to access your reservation to make any change in order to scam you. Avoid them

Date of experience : 20 March 2024

Dear customer, we are sorry for your evaluation as we work everyday to ensure our customer better experience possible. We would like to clarify that managment fees are noticed in term and conditions accepted when booking and they are appliee when no suitable alternative is given and our flight department search for an alternative for you. If you would like to give us your pnr we would be more than happy to check your specif case deeply. At your disposal, thank you lol.travel

Good service and prompt refund

I made a booking for an eight night stay at at a hotel in Alanya, Turkey with lol.travel.The price was hundreds of pounds cheaper than their closest competitor. Due to my becoming unwell I had to cancel ahead of leaving England. I had a partial refund per the booking terms and had great support from the customer service department. I had also checked with the hotel that my booking was valid. I would happily book again with lol ....and, hopefully, be able to avail of said booking.

Date of experience : 19 March 2024

Dear customer, thank you for your evaluation, we are very sorry that you had to cancel your trip, we hope you will be ok soon and be ready to leave for your trip! We hope to see you soon on lol.travel for your next trip! Thank you lol.travel

Avoid this company at all costs

Avoid this company at all costs. They will charge you more than the ticket's price displayed. *The price of the ticket was unchanged *even after hours after purchasing)

Date of experience : 27 March 2024

Dear Irina, we are sorry for your evaluation. The amount charged corresponds exactly to the cost of the tickets shown and accepted at the time of booking. We remain at your complete disposal for any clarification needed, thank you lol.travel

Follow up review

This is my second review of lol.travel, actually more of a follow up to my original review as I had booked the hotel but had not actually stayed there at the time of writing so didn't really know the outcome. I'm very pleased to say that if I could give lol.travel ten stars I would! The hotel is amazing and everything was booked and organised exactly as lol.travel promised, all at an amazing price - far, far cheaper than any other booking agent could offer. Thank you for a job well done lol.travel.

Date of experience : 16 March 2024

Dear customer, thank you for your evaluation it is very important to us! We hope to see you soon on lol.travel for your next trip! Thank you lol.travel

Don't buy with them

Their form in the website doesn't work. The telephone always says "all of our agents are busy" and then they hung up. Also, they will never give you back the money in case of illness.

Date of experience : 25 March 2024

Dear Sergio, we apologise for the technical inconvenience at this time, we are aware of it and our technicians are working to solve the problem in the reserved area. In the meantime, I suggest you open a ticket from the form on the contact page: https://www.lol.travel/it/assistenza. If you have opened it and would like to give us a reference we could check your request and understand what type of issue you faced. We are at your complete disposal, lol.travel

Check your currency before purchasing!!!

Clicked a link to a promotion which took me to Lol.travel. When I was satisfied with the offer I moved to purchase the ticket. For some reason, and I'm not saying that it was lol.travel's mistake, but the currency changed to euro without any request or clear indication! Needless to say I spent money I didn't have... I immediately e-mailed and requested a cancelation and a refund. Explaining my situation in detail. They then replied asking me to explain the situation in detail.... which I did again. I then later received an email which stated that I should confirm my decision and that I have till 7pm Italian time to do so... This was at 11 pm Italian time. I was very emotional and frustrated by how they could feel justified by giving such a small window which they claimed was 24hours for such a weighted decision. After nagging they agreed to: "We inform you that cancellation of your ticket outbound + inbound, before departure*, is possible with a penalty of € 92.00 for every adult passenger (2) + € 55.00 for our management fees) I know to some people this isn't much but my country that's almost a months rent....

Date of experience : 13 March 2024

Dear Customer, we are sorry that you had not a good experience with us. Regarding your request we inform you that on our site it is possible to select the currency with which you want to make the payment. If the preferred currency is not available, payment is made in Euros as showed. The email you received in the afternoon stated that you had to confirm your decision by 19:30pm Italian time, you answered the day after so we had to follow the rules of your ticket as it was written in the e-mail. Once you have confirmed the cancellation we immediately proceed with refund. At your disposal, thank you lol.travel

Avoid, they add hidden fees at final step. Unfair and untrustable company.

Date of experience : 21 March 2024

Dear customer, we are sorry for your evaluation. We would like to clarify that there are no hidden costs, all costs all clearly displayed during booking process. We are at your disposal for any clarification needed. At disposal, lol.travel

Great experience.

Booked a hotel in tenerife through trivago as was the cheapest. Looked at reviews the next day and was quite concerned that we had been scammed so double checked with hotel to see if booking was active and it was. Went through to check in and everything was perfect, no issues whatsoever.

Date of experience : 06 February 2024

Dear Paul, thank you for your evaluation it is very important to us! We hope to see you soon on lol.travel for your next trip! lol.travel

Still waryNo information about our booking

No information about our booking; must book in to site🙁. Have enough to do without having to down load “another App”. Unless the site turns out to be wonderful. Cannot confirm we have been charged rightfully.

Date of experience : 26 February 2024

Dear customer, we invite you to contact us giving us booking references in order to identify your booking and assist you. At your disposal, thank you

I booked a trip to Cairo (two transits)…

I booked a trip to Cairo (two transits) with this website. First flight, Air Canada, was delayed by 4 hours and the next flight would be missed. They tried to scam me by asking to pay 300 USD to give alternative flights. Air Canada did it all for me and gave a meal voucher on top.

Date of experience : 11 March 2024

Dear customer, we are sorry for your evaluation. Without a booking reference we are not able to identify your specific case and have a deeper look into it, if you give us a reference then we can check what occured. We remain at your complete disposal. Thank you lol.travel

Administration fees in the last step of booking appear!

I booked a plane ticket with them through scyscanner. They offered the best price. Second best price was 30€ costlier then lol.travel At the very last step of booking confirmation an additional administration fee of 60€ was revealed. So in the end I payed 30€ more then I would have if I chose the second best price which was with kiwi. I do not appreciate hidden fees on the last step when you already put in all your private information ect.

Date of experience : 14 December 2023

Dear customer hello, we are sorry about your evaluation. We would like to clarify that all costs all clearly displayed during booking process in the summary of costs always visible to all customers according to the options selected. We remain at your complete disposal for any doubt you may have. Thank you! lol.travel

Avoid such blurry travel agents

Avoid such blurry travel agents. I booked through them. My travel schedule is adjusted 2 days before departure due to insufficient transfer time. While an acquaintance of ours was on the same flight to our final destination on a later flight, so with a short transfer time. Whether I want to transfer 55EURO, otherwise my booking will not be confirmed with the airline and I will therefore not fly! If you want to speak to someone, forget it, everything is done by email.

Date of experience : 04 January 2024

Dear Cicilia, we are sorry that you had not a good experience with us and for your evaluation. In your case due to the schedule change, there was not enough time to catch the coincidence requested from the airline and we immediately noticed it to you once we received the updating communication. Beacuse of this we proposed to you another alternative flight as reprotection. We hope you will change your mind about us and we remain at your complete disposal for any other doubt you may have. Thank you! lol.travel

Anyone cares

I tried to contact them for days because I needed info for my flight but anyone answered on the call center neither by emails. I still waiting for assistance in this moment after 2 weeks of continuing attempts to have attention

Date of experience : 09 February 2024

Dear Giulia, we are sorry for your evaluation, we work everyday to ensure our customers the better experience possible. We see only one request opened today and one of our colleagues has already replied to your question. We remain at your complete disposal, thank you lol.travel

Scam on the rate used for booking ?

I just booked an hotel for 2 weeks with zenhotels. At the end of the booking process, I received a voucher with the terms and conditions with this hotel. It mentioned that the rate is applicable only for honeymooners, otherwise I will have to pay the full rate. During the reservation process, no information has been displayed on this condition. It's a scam

Date of experience : 01 January 2024

Dear customer, we are lol.travel. With reference to your request we inform you that all terms and conditions are displayed during booking process. At your disposal, thank you lol.travel

Very good I wish can have a contact of the hotel by mail or something to contact them about my preferences and details

Date of experience : 19 February 2024

Dear Vincenzo, thank you for your evaluation it is very important to us! We would like to inform you that as an agency we manage all requests between customers and hotels, for any question you have or need do not hesitate to write to us and we will be more thank happy to help you. We hope to see you soon on lol.travel for your next trip! lol.travel

Total disaster

Very lousy service! After booking tickets in value of 2080 Euro I was expecting confirmation email. Never received, later it turned out it went into spam, but the content was - I shall pay by 300 Euro more! Without knowing I have the mail I tried to contact via their web page twice, via chat at least 3 times and tried to call on phone - no way to get a comprehensive answer. Just the same "you have in your email". After 9 days now I found out the tickets are not booked. Never again... such a stress. Good, at least the money was returned.

Date of experience : 12 February 2024

Dear customer, we are sorry for your evaluation. With reference to the confirmation mail we inform you that as written on our site if you don't find the e-mail you have to look first in the spam box beacuse it can occur that the e-mail end there. With reference to your flight it have been cancelled by the vector and we wrote to you many times to propose an alternative but as we did not receveive any feedback it could not been possible to proceed therefore reservation expired and we proceed with the refund. We remain at your disposal, thank you lol.travel

Very recommended

Easy to search - lot results - good offers - nice prices - easy booking process. I will use it again. Very recommended

Date of experience : 05 February 2024

Dear customer, thank you for your evaluation it is very important to us! We hope to see you soon on lol.travel for your next trip! lol.travel

I saw, I decided, I booked it, all easy

All was easy but best of all, the price was fantastic compared to other online prices for same hotel. I only wish they showed more than one photo. Would use them again without hesitation.

Date of experience : 13 January 2024

Dear Jami hello, thank you for your evaluation, it is very important to us! We hope to see you soon on lol.travel for your next trip! Thank you lol.travel

I'm still waiting on my booking details…

My original review: I'm still waiting on my booking details from you. For some reasons, beside this rating email, I received nothing yet. Unfortunately I didn't write down the PNR. My name James Sa, just booked ihg hotel in Page AZ from 3/26-3/29 My updated review: I got the lol.travel response in email in few hours, I got my travel details now. Thanks for the quick response.

Date of experience : 13 February 2023

Dear James, Thanks for contacting us. We will provide a sollecit your request and you will receive a feedback from us as soon as possible. In the meantime, we suggest you to open a ticket through our reserved area and get in touch with our costumer service. In order to proceed, we need to know your booking details. We remain at your disposal. Thanks. lol.travel

• Vacation Rentals
• Restaurants
• Things to do
• Things to Do
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travelers' Choice
• Help Center

Anyone heard of (or dealt with) lol.travel? - Bargain Travel Forum

• Tripadvisor Forums    
• Bargain Travel Forums

Anyone heard of (or dealt with) lol.travel?

• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Bargain Travel forum

I ask because they seem to be so new that I can find no questions/reviews/comments on their service at all online. Booking a room for our chosen hotel in Mexico in 2018 works out at around £800 cheaper than anywhere else I can find so you will see the reason for my interest!

Thanks for any input

230 replies to this topic

I booked directly on the page of lol.travel. it was a link on the page of tripadvisor to lol.travel, same as booking.com or agoda.

Booked with LOL travel. Paid in full and they issued a voucher. When I emailed the hotel directly, it turned out, LOL Travel did not book the room at all. Luckily I found out before getting there. So at first they just denied there was someting wrong. 4 emails were needed. It took weeks! I was (3 times) unable to contact them by phone. Time, money, frustration dealing with LOL travel.

So than they agreed they did not book the hotel. And they are not going to! First because they claimed there were no rooms aviable. That (again) was untrue. Now they only offer a far worse accomodation or return money.

I would never recommend doing any business with LOL travell. In my experience it is a scam.

I think it's always going to be better to book directly with the hotel if at all possible.

Well, I travelled with ETIHAD and ALITALIA through LOL.TRAVEL from KL to Madrid (via ABU DHABI AND ROME) and any problem at all. 150 € less than the normal price and everything just perfect.

This post has been removed at the author's request.

We are a serious OTA, based in Italy and not in Jersey :D, part of hotelbeds group (that was part of TUI group).

We would like to undertsand what happened to @wouth, but we need more details.

Can you tell us your booking code in a private message? Or your ticket number, if you got in contact with our customer care.

Do not hesitate to contact us (via mail or via Facebook) for any questions!

AVOID AVOID AVOID, Joke dealer the website processed my booking incorrectly and they will not refund although the hotel concerned acknowledges that the error is LOL travels. Their customer service is precisely what their name is LOL shambolic and terrible. Do not use this provider. 5 days contacting them and not once have I been called back please do not use them.

We wouldn't recommend it...

Booked with LOL twice this year. Last time I was suprised with an additional € 40 which was only clear after creditcard payment. Until then I never saw that amount advertised anywhere on their site. After sending 4 emails for clarifying what this €40 was for, I never got an explanation from their curstomer support. Won't use this broker ever again.

• Beware of Hotels.com 6:24 am
• Anyone use Way.com for Airport parking 7:58 pm
• taxi.booking.com from airport reliable? yesterday
• algotels.com yesterday
• Travel up, morerooms.com, stay for long any good? yesterday
• Tourradar.com - pros/cons for booking tours? yesterday
• Anyone used Booking Express Travel? yesterday
• Anyone used Super.com to book a hotel? Apr 03, 2024
• Is trip.com legit? Apr 03, 2024
• Prestigia booking Apr 03, 2024
• Mercury Holidays, is it safe to use them? Apr 03, 2024
• Anyone has booked through Traveluro website? Apr 03, 2024
• Do Not Buy A Gift From Buyagift.com Apr 03, 2024
• Costco Travel Apr 03, 2024
• Defining Bargain Travel & How Best to use this Forum
• What have you learned to make travel easier?
• Last Minute Hotel Bookings
• Monitoring your Hotel Bookings
• Hotels Overbooking
• Car Rentals
• Online Travel Agencies (OTA's)
• Your Travel Budget

• Work with us
• Terms, Conditions
• Privacy policy
• Advertisement
• Affiliation program

SEND US A MESSAGE

Call center, would you like to make a report.

• Terms and Conditions
• Cookie policy
• Access or Register

Do you need assistance?

Please enter below the email where you would like to be contacted.

Your request was sent to our customer care

Would you like to make a Report?

For assistance and reservations, [email protected] [email protected].

24/7 customer support

You still have 10 minutes

Refresh results, urgh ....we've hit a problem..

• Register now
• Do you have a PNR no.?
• View the status of your hotel reservations
• Delete hotel reservations you have already paid for
• Confirm and pay for the “blocked price” reservations
• View the status and details of your flights
• Print off your electronic flight tickets
• Communicate with us

Are Your Solar Eclipse Glasses Safe? Here’s How to Know If They're Real and OK to Use

The American Astronomical Society (AAS) is warning Solar Eclipse enthusiasts to be aware of counterfeit glasses.

A deluge of counterfeit and fake solar eclipse glasses have flooded the market, putting some unsuspecting space enthusiasts in danger just days ahead of the total solar eclipse.

The fake solar eclipse glasses, which have popped up across the United States, are no darker than ordinary sunglasses and unsafe for solar viewing, according to the American Astronomical Society (AAS).

“Solar filters are at least 1,000 times darker than even the darkest regular sunglasses,” Rick Fienberg, the project manager of the AAS Solar Eclipse Task Force, said in a statement. 

The warning comes just days before the total solar eclipse on April 8. The event, which has been dubbed the Great American Eclipse, is expected to cross the country from Texas all the way to Maine and is an especially big deal since the next total solar eclipse won't be visible from the contiguous U.S. until 2044, according to NASA .

Travelers are making their way to destinations within the path of totality in droves so it’s imperative to know what makes solar eclipse glasses safe since viewing the phenomenon with the naked eye can cause severe injury (even causing permanent blindness in some cases). A safe solar eclipse viewer blocks “all but a minuscule fraction of the Sun’s ultraviolet (UV), visible, and infrared (IR) light,” according to the AAS.

It’s not exactly easy to tell if the glasses are 100 percent safe right off the bat, according to the group, but thankfully it’s easier to tell if they’re not safe. In fact, there are three tests you can use starting with an indoor test in which you shouldn’t be able to see anything except maybe very bright lights, very faintly. 

The same goes for the second test: trying them outside on a sunny day. Then, only something as bright as the sun’s reflection off a shiny surface should be visible — and faintly at that.

A final test is to glance at the sun. If you see a “sharp-edged, round disk” that is “comfortably bright,” the glasses are probably safe, the group noted. Still, stare at the solar eclipse sparingly.

“Staring at a partial solar eclipse for more than a few seconds at a time, even through perfectly safe solar viewers, isn’t much fun anyway,” Fienberg said.

And to help eclipse enthusiasts ensure their glasses are safe, the AAS has put together a list of vendors selling safe solar viewers.

For more Travel & Leisure news, make sure to sign up for our newsletter!

Read the original article on Travel & Leisure .

2024 eclipse one of many reasons flat Earth claims are nonsense | Fact check roundup

Tens of millions of Americans will watch as the moon passes between the sun and the Earth on April 8, completely blocking out daylight for minutes for those in the path of totality . The celestial show has launched a frenzy of paper glasses purchases and hotel reservations , and it serves as a perfect case-in-point for how scientists know the Earth, moon and sun move through space.

But it hasn't stopped some skeptics from continuing to believe the Earth is flat, a conspiracy theory experts say dangerously feeds into paranoia and spurs an unhealthy skepticism of all science and credible authorities.

The USA TODAY Fact-Check Team has debunked an array of flat Earth-related claims, including that Antarctica is really an ice wall around a flat Earth and the related conspiracy theory that space – and space travel – isn't real.

More: Surreal April 2024 total solar eclipse renews debunked flat Earth conspiracy theories

More : The 2024 total solar eclipse is in less than a week: How to get glasses; cloud forecast

The claim: NASA admits the Earth is flat and non-rotating

Our rating: False

NASA has consistently said the Earth is a round, rotating globe, and the documents referenced don't prove otherwise. The "flat, non-rotating earth" model is a common technique used to generalize mathematic equations, experts said.  Read more

More from the Fact-Check Team:  How we pick and research claims |  Email newsletter  |  Facebook page

The claim: Antarctica is an ice wall that surrounds the flat Earth

Antarctica is a continent in the Southern Hemisphere. Satellite data from NASA and independent companies shows the land mass as an island with a definitive end. Read more

The claim: Pictures show the Earth is flat, and sea levels haven’t changed

Scientists have ample evidence the Earth is curved, including images of the planet taken from outer space. And long-term tide gauge data shows that sea levels have risen in Sydney Harbor over the past century and continue to rise. Read more

The claim: Moon visible in the daytime proves Earth is flat

The Earth is not flat, it's spherical, as proven by photos from space and an array of observations and calculations that can be done from Earth. Planetary scientists say the visibility of the moon and sun during the daytime doesn't prove a flat Earth – it is in fact a reflection of the motion of the sun, moon and Earth in space, along with the Earth's rotation. The moon also does not emit its own light.  Read more

The claim: Radar technology wouldn’t work if the Earth was a globe

Scientists say that radar technologies account for the Earth’s curvature. Furthermore, the curvature of the Earth plays into some of the limitations of radar technology. An abundance of evidence demonstrates the Earth is spherical in shape – including images of the planet taken from outer space. Read more

The claim: Celestial navigation would be impossible if Earth is globe-shaped and orbits the sun

Celestial navigation is a technique still used to determine location based on the positions of celestial objects. Because the Earth and other celestial bodies are in motion, the apparent position of stars, planets and the sun in the sky changes. These changes must be taken into account for successful celestial navigation. Read more

The claim: Operation Highjump was a mission to find out what was beyond the 'ice wall' of Antarctica

Historical records show Operation Highjump was a naval operation conducted to establish a base in Antarctica. There is no evidence it was sent to investigate an "ice wall." There’s overwhelming evidence that Antarctica is a continent, not an ice wall. Read more

The claim: Post implies moon missions impossible because of Earth's atmospheric temperatures

Our rating: Missing context

The implied claim is wrong. Thermospheric temperatures do not melt spacecraft. While this layer of the atmosphere does technically reach the temperatures stated in the post, there are not enough air molecules in the thermosphere to transfer significant amounts of this heat to an object, according to researchers. Read more

The claim: Post implies Apollo missions didn't happen because lunar module can't travel between Earth and the moon

The implied claim is wrong. The Apollo 11 lunar module traveled through space after being propelled toward the moon by a powerful rocket. Astronauts made the journey in a different, attached module − called the command module. Astronauts only used the lunar module for transport between the moon and the orbiting command module. Read more

The claim: Post implies NASA space shuttle can't travel faster than jet due to its design

The implied claim is wrong. The NASA space shuttle travels much faster at top speeds than the SR-71. The space shuttle is launched with the aid of huge rocket boosters not shown in the photo and only reaches top speeds at elevations where there is virtually no air resistance. The SR-71 jet moves more slowly because it must reach its top speeds under its own power and against the friction of Earth's atmosphere. Read more

Thank you for supporting our journalism. You can  subscribe to our print edition, ad-free app or e-newspaper here .

USA TODAY is a  verified signatory  of the International Fact-Checking Network, which requires a demonstrated commitment to nonpartisanship, fairness and transparency. Our fact-check work is supported in part by a  grant from Meta .

VIDEO: Travel headaches reported at Bradley

Bomb threats to Planet Fitness locations under investigation, police say

Final Four student watch parties to be held in Gampel Pavilion

Driver arrested for deadly hit and run in New Haven

75 Center announces reopen date following stabbing

UConn Sports

VIDEO: There's plenty to do in Phoenix ahead of the men's Final Four

VIDEO: Multiple police departments investigate Planet Fitness threats

• Search Please fill out this field.
• Manage Your Subscription
• Give a Gift Subscription
• Sweepstakes
• Travel Products

Hundreds of Brand-new Travel Products Just Hit Amazon’s Virtual Shelves — Here's What's in My Cart

New month, new deals.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Travel + Leisure / Reese Herrington

We’re just a few days into April, and I’m happy to report that spring travel style is officially in full swing. As I get ready to embark on my upcoming trips, I've been doing a little spring cleaning to rid my closet and travel bags of old clothes and accessories so I can replace them with new must-haves for the season. And while the hunt for the top-of-the-line travel essentials can be an adventure in itself, fortunately, I can always rely on Amazon to continually deliver the biggest and brightest in terms of travel essentials.

In fact, the retailer just updated its massive catalog with hundreds of new arrivals that I’m feeling particularly excited about, complete with durable luggage sets and comfortable two-piece outfits . There’s plenty to shop, so I’ve curated a list of the 11 best travel products that just hit Amazon’s virtual shelves.  

Darong Women’s Lounge Two-piece Set

There’s something so alluring about a matching set. Aside from the next-level comfort that it provides, it’s also a sure-fire way to ensure that you look put together on even the most hectic travel days. In fact, this newly dropped set is crafted with an ultra-soft fabric and easy-breezy design, making it the perfect ensemble for any journey (that can do double duty as an airplane outfit, workout fit, pajama set, swim cover-up, and more) — and not to mention that it’s available for just $40.  

Teriveek Oversized Striped Crewneck Sweater

Despite the gradual increase in temperatures, there’s still a briskness in the air, which means that you shouldn’t completely devoid your wardrobe of long-sleeve tops and sweaters yet. Keeping that in mind, this oversized striped sweater is the perfect top to get you through this transitional season in style. Even better, it's on sale for a limited time for just $28. 

Fochier Hardshell 3-piece Luggage Set

Every trip and destination may look different, but one thing that’s for sure is that every traveler needs a reliable suitcase. Fortunately, this freshly released Amazon set comes with three suitcases: a carry-on, medium-sized checked bag, and large checked bag for each and every trip that you have planned. In addition to getting three bags for the price of one, the suitcases in this set are sturdy, lightweight, feature TSA-approved locks, and multi-directional spinning wheels. What more could you want?

Real Essentials Men’s Mesh Running Shorts Set

These 100 percent polyester mesh shorts are the breathable, sweat-wicking bottoms that you need to get your wardrobe in shape for spring. Aside from their travel-friendly specs (lightweight fabric, adjustable drawstring waistband, and comfortable fit), at just $35 for a set of four, these are undoubtedly one of the best new arrivals and deals of the season. And they come in eight different color combinations for customizable wear. 

E.l.f Squeeze Me Lip Balm

This lip balm came out last summer and has quickly become a fan-favorite in the beauty community. With its recent launch at Amazon, travelers and skincare enthusiasts alike can  stock up on this top-rated lip balm just in time for spring. I’m among the many fans of this lip balm, and have even found that it outperforms plenty of the more expensive products in its category. Infused with hyaluronic acid, shea butter, goji berry, and other beneficial ingredients for the lips, this $4 beauty find is essential for keeping your pout nourished during extended travel periods.

Zimfem Portable Camping Chair 

Even though this portable camping chair is new to Amazon's outdoor gear scene, it's already accrued hundreds of perfect ratings from shoppers, including one who loved that “it folds and compacts neatly, and is light… I can see myself using this chair all the time for camping, beach outings, hiking, and other adventures.” It's not a bad idea to grab this convenient, under-5-pound camping chair — especially while it's $10 off for a limited time. 

OutdoorMaster Beach Tent

You can apply and reapply as much sunscreen as you’d like, but for more robust sun protection, you should really consider adding this UPF 50 beach tent to your gear repertoire. This waterproof tent not only shields you from the sun, but also offers a reprieve from the heat with its shading and ventilation features. Amazon is already a top retailer for innovative warm-weather products, and this genius beach shade is a testament to just that. 

Glmnes Inflatable Sleeping Pad

It can be quite the task to get a restful night of sleep when you're away from home, especially on a camping trip. Thankfully, that’s a problem of the past with this new inflatable sleeping pad that shoppers rave gives them “ ultimate comfort anywhere .” Crafted with a heavy duty and waterproof nylon material, this sleeping pad is not only intended to give you a good night of sleep wherever you are, but to withstand adverse weather conditions and rough terrain.  

Yuclet Portable Water Filtration Straw Set 

As a traveler who always packs with preparedness in mind, I make sure to keep a water filtration straw in my bag in case I run out of water. As you can imagine, I was thrilled to see this on-sale set of four available at Amazon for just $30. These straws boast a four-stage filtration system that effectively eliminates microplastics, waterborne bacteria, and various other contaminants.

Oura Ring Gen3 Horizon

The Oura Ring made its debut back in 2015 and changed the way that we take charge of our personal health and fitness goals. It's now officially launched at Amazon, and if you’ve been hesitant about giving this gadget a try for yourself, allow T+L 's senior commerce writer Merrell Readman to explain what makes the buzzy product so great: “I've always been really particular about my sleep and I love having in-depth data that shows me how my daily habits impact my rest. I'm also someone that struggles to take rest days, but since I got my Oura ring, I've been more intentional about prioritizing down time because I have the data to see what a life of constant motion does to my stress levels.” Compatible with iOS and Android devices, this smart ring tracks your stress levels, heart rate, and can even tell you when you’re about to get sick thanks to its intelligent biometric tracking system. 

Astylish Women’s Oversized Waffle Knit Shirt

Amazon is well-known for refreshing its shelves with fashionable pieces every season, and this waffle knit shirt is no exception. I’ve been a waffle knit fiend lately, so the moment that I spotted this top in the new arrivals section, I promptly added it to my cart. It’ll keep you warm on drafty flights and brisk mornings, but thanks to its breathable material, it won't have you overheating. Even though it quite literally just launched, I already know that it is going to become a fashion-favorite among shoppers (including myself) this spring. 

Love a great deal? Sign up for our T+L Recommends newsletter and we’ll send you our favorite travel products each week.

See More T+L Shopping Deals

Suggested companies

Stayforlong.

lol.travel   Reviews

In the Travel Aggregator category

Visit this website

Company activity See all

Write a review

Reviews 2.4.

1,868 total

Most relevant

Based on my worse experience with lol travel

Based on my experience with lol travel, I came to know that you do not have ample amount of inforamtion about hotels, which you listed on your webpage, the hotels showed on your website absolutely different inforamtion about the accommodations then the reality, which not onl harm the image of your plateform, but the local people. I have had a terrible experience and would never ask lol.travels to book any hotel for my in future.

Date of experience : November 25, 2022

Extremely unreliable

Extremely unreliable. They sent us confirmation of reservation and took the money from our bank account. Then the next day they cancelled the flight and claimed refunding the money but nothing was refunded and didn't give us the transaction number by which they refunded the money. I hope the problem is resolved or else I would request from Skyscanner to stop collaborating with this agency!

Date of experience : July 27, 2022

Not trustable at all

Its has been 14 days for now and they didnt refund my money, the reservation was done th 6th of Feb, they reply that the airlines is not confirming and I have to pay 700 euros more to confirm, and told them not interested and to refund the money, and no money refund until now. I tried other sites booking, they just from beginning doesn't accept the booking on the same flight, and doesn't take your money and then don't refund it. This is not profissional at all, and they are not recommended at all. Be a ware of booking anything with them, they are not serious trustable.

Date of experience : February 05, 2023

Reply from lol.travel

Dear customer, we are very sorry that your experience with lol.travel hasn't been positive, we are constantly working to improve and satisfy our customers. Availability and fares are continuously updated by the airlines. As reported to you by our customer service centre, we have immediately proceeded to refund the value of your reservation once the available option has been declined and the refund has been requested, the credit to the card used depends on the timing of the bank transfer and according to the agreements of the circuit used. We remain at your complete disposal. Thank you, lol.travel

Very poor experience

Very poor experience. This is an Italian company with no customer service support by phone. I called the helpline and just got a recording in Italian. We communicated by email and they provided no assistance.

Date of experience : March 20, 2023

Dear Eric, we are sorry that your experience has not been positive, we are working everyday to ensure our customer the better experience possibile and feedbacks are crucial to us as they enable us to improve. With reference to your specific case, we are sorry that we couldn't proceed with your request of changing dates but in this case the rate selected was a non-refundable and it doesn't allow any changes. We remain at your complete disposal, thank you. lol.travel

put a big sticker with mgmt fee $150

put a big sticker on your website saying you going to charge $150 you are losing customers by hiding it,...

Date of experience : March 23, 2023

No customer support

We have booked a flight and the company has change the flight, we are trying to connect with lol.travel because the new flight dose not fit us. We have been calling everyday for one week and no answer, we have opened a ticket and no answer. 0 customer support.

Date of experience : March 12, 2023

Dear Pablo, we are sorry that your experience hasn't been positive, we are constantly working to offer our customer the better experince possible. We always try to give assistance in the shortest time possibile but sometimes waiting times for assistance could be longer due to the high number of requests. With reference to your specific case we have solicited your case to our customer care department and they are giving you assistance. We remain at your complete disposal, Thank you. lol.travel

The cheap flight is a bait!

This is how it goes with this website; you think you have a confirmed flight ticket but you don’t.. Read below what will happen after you confirmed your payment: Hello Maria We thank you for your patience. Within 24 hours we shall to verify your reservation. DON'T WORRY: we are waiting for the airline to confirm the flight you have chosen. As soon as we receive the confirmation, we will send you an email containing your issued ticket. Then this; Dear customer, We received your reservation attempt. We inform you that the airline didn't confirm the reservation. If you are still interested in the reservation, we can rebook the flights for you. Flights are available, at the moment, at the following fare: € 1388.24 Now charging me double the price. I can even find a cheaper flight from that price they give. A huge waste of time! I hope to get my money back without a fight.

Date of experience : March 14, 2023

Dear Customer, we are sorry that your experience with lol.travel was not positive, we always try to provide our customers with the best possible experience. Sometimes unforeseen events happen that are out of our control and we try to reprotect our customers in the best possible way. With reference to the problem that has arisen in your case, the company has not confirmed your reservation and as reported by our customer service we are have tryed to propose you the solution available. Once you have denied it and request the refund we immediately proceed to release the pre-authorized amount from our systems. We remain at your complete disposal. Thank you, lol.travel

Biggest mistake to book ticket with Lol travel

Booking ticket with lol travel is the biggest mistake I have ever done in my life! I had to extend my holiday and so my flight date. I contacted their customer service which might be the worst customer service in the world. After days, they replied me with charges that I need to pay to extend my ticket. I replied my confirmation. But maybe 1/2 days later, they replied me saying the charge has increased by almost €180. And so on and so on. Very very very very slow and poor customer service. I had to book another ticket for $1300 in this December month. Biggest mistake man biggest mistake! You guys are true to your name! Laugh out loud!

Date of experience : November 07, 2022

Dear Nischal, We are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

Scam Warning - Worst travels LOL. travel

This is the worst experience we had ever. It not even worth a single star. We booked 3 rooms for the company executives in Park Inn Gurgaon, 282 civil lines the booking details below. 1. 7th of Dec Registration No 20221220453062 2. 7th and 8th of Dec Registration No 20221220453035 When the executives went to check-in on 7th Of December, the hotel desk people told that there is no booking form such a website(LOL.travels). We have prepaid the full amount of Rs.4383.42 and 22283.82 for this booking. There is no way to contact this lol travels except email that to they never reply. As last hope we are suing them in consumer court. Don't fall for this fake travels.

Date of experience : December 06, 2022

Dear Srividhya, we are sorry to know that your experience was negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us as in this case. However we are happy that your problem has been solved after checking with our supplier. We hope in the future that we will have a chance to change your mind. Regards, lol.travel

unresponsive but ultimately solved problem

I had a problem with a changed ticket and it was very hard to get them to reply and solve it. However, ultimately they did solve the problem and I got a new ticket and a due refund.

Date of experience : November 21, 2022

Dear Christoffer, we are sorry to know that your experience has been negative. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur. However we are glad that your request has been solved in the best way possibile. We hope in the future that we will have a chance to change your mind. lol.travel

UNLAWFUL AND OFFENSIVE BUSINESS PRACTICES

In my 20+ years as a travel agent, I have never ever come across an agency which charges 55 Euros in order to "update the reservation" for a flight which has been cancelled at the expense of the customer (supposedly by the airline; TK 1056), except a short-lived attempt by some agencies during the pandemic. Such practice is unlawful among reputable agencies, not to mention presenting extremely bad customer service. Additionally, lol.travel is the only so-called travel agency in the world which provides absolutely no information as to their place of business, contact information, or any identifying data (my research shows that they are based in Rimini, Italy). There surely must be a reason why they are 1-star rated on several review sites. I intend to pursue this matter further, and contact my European partners and the EU supervisory agencies.

Date of experience : May 16, 2023

Dear Customer, we are sorry for your evaluation, as we work seriously and strive to satisfy our customers. With reference to management fees, these are indicated in the conditions of purchase and are legitimised by Article 41(6) of the Tourism Code ('appropriate management fees'). When booking, we always offer the Premium Service which exempts you from paying these costs. On our site there is a section called "Contacts" we you can find all ways to contact us. We remain at your complete disposal, thank you

Has been a good experience !

Has been a good experience. I was finding the best fare..., and finally I found the cheapest price, thanks to lol.travel Kind Regards.

Date of experience : December 18, 2023

Dear customer hello, thank you for your evaluation, it is very important to us! We hope to see you soon on lol.travel for your next trip! Best regards lol.travel

Dont buy ticket through lol.travel

Don't buy ticket from them. They will charge extra money showing European tax. Which is a scam. They charged me 245.00 euros for carrier imposed fee for Europe when my flight was direct from Canada to India. Every other booking was simple with other third party websites. All other websites show the amount they are going to charge you. but Lol.travel showed different price and added 245 euros extra. Without telling it to me. So be very careful. Don't buy through them.

Date of experience : August 14, 2022

This agency or this office, call it whatever you want, does not deserve even one star, so how can they give it more? Because when you book accommodation with them or through them in a hotel, they decorate this hotel for you and do not mention to you its disadvantages. For example, they do not tell you that this hotel is at night, and when you want to sleep, the hot water pipes start disconnecting. Or air heating devices, as if you hear the water of the swimming pool running over your head, and this only happens while you are sleeping during the best hours of sleep until the morning. As of writing these lines, I still hear water or air running through the air conditioning pipes above my head at 08.05am, and when you ask the officials in the hotel, you find The response is ready (this is a normal thing that happens sometimes to clean the air in the central heating ducts) and they do not care that you paid your money for this hotel to enjoy your vacation and not to sleep in the air conditioner and water pipes repair room. this is the worst hotel I have ever entered in my life. You book a double bed, they give you two single beds. They tell you there is cable satellite television. You find the television without satellite or cable, only two news channels for the same country. There's not enough hot water when you go to the shower before you finish your shower hot water cut you finish it with cold water, i don't know how this Coral hotel got 3 stars. After what I went through with them, they don't deserve more than a star. As the lol. travel agency which I booked this hotel with them, a quarter of a star is enough for it.

Date of experience : December 06, 2023

I was really satisfied!

It was a very simple, quick experience that allowed me to get exactly what I was looking for. I was really satisfied!

Date of experience : April 21, 2023

Dear Fabio, thank you for having shared your experience with all of us, we are glad to know that you are satisfied of having booked your trip with us. Thank you for having spent a little bit of your time to leave us your opinion as it is crucial to us, customer's satisfaction is our main goal and we think that improvement is possibile only through our customer's feedbacks. We hope to see you soon on lol.travel to plan your next trip! Thank you, lol.travel

Worst company ever

Worst company ever. Have searched for flight from Melbourne to Bali return Business Class. It was clearly advertised as business. After making the purchase the airline company sent me an economy class. Have raised the dispute with Lol.travel and this is what they reply was: “Dear customer, we are not responsible in this case for the error made form the Kayak webpage, you paid for the ECONOMY CLASS, not for business. However we are not able to provide you the full refund, if you need an upgrade you can double check with the airline directly.” They Claim that Kayak have made the mistake but Lol.travel is the one who is taking the money and misleading customers. 0/10 not happy. Transaction have been frozen on my end with the Bank.

Date of experience : November 29, 2022

Dear Gregory, we are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

Worst agency ever- not worth it- worst customer service- you will waste your money if something does not go as scheduled

Worst agency ever, i usually book my trips through different operators such as edreams or booking.com and they both have work perfectly and have responded to me when i had a problem with my trip. lol.travel on the other hand didnt help at all, we had a long flight with 2 stop connections in between and our first flight was delayed 1h(connections where made in different airports and we didnt even noticed when booking the flights, and with different airlines because they would not clearly warn you about it), i have tried to call lol.travel customer service many many times and write to them to find possible solutions or to understand what happens when something like this happened. They would never answer the phone or respond emails. Finally they replayed my 5-6 emails 3h later just to say “ Dear customer please talk to the airline office to help you find new alternatives, thanks” and obviously when we asked the airline they would tell as to talk with our agency. To make the story short, now we filed a complain against lol.travel asking them to refund for all these inconveniences, and… no reply. Please make yourself a favor and do not book anything through this agency (or whatever they are)

Date of experience : February 26, 2023

Dear customer, we are sorry that your experience hasn't been positive, we are constantly working to offer our customer the better experince possible. We always try to give assistance in the shortest time possibile but sometimes waiting times for assistance could be longer due to the high number of requests. With reference to your specific case, we would like to point out that both the airport, its abbreviation and the airline companies are noticed during the purchasing process. All the costs to make a change of airport are in charge of the passengers. Referring to the flight's delay our customer service said to you to talk with the airline beacuse if the flight is delayed by the airline and the customer is not able to take the following flight due to this, the airline has to give the customer an alternative flight to reach the final destination. We remain at your complete disposal, thank you, lol.travel

lol travel left my 14 yr old stranded for a day

I paid lol travel for my 14 year old daughter to fly to south Africa. I paid extra money to get premium service and also $100 for the airline to look after her. She ended up getting stuck in Kenya for 14 hours and lol did NOTHING to ensure she reached South Africa safely. She ended up having to sleep in Joberg as the flight did not get in till 1am and all connecting domestic flights had finished for the day. Luckily I was able to get a friend to come and collect her so she has somewhere to sleep whilst waiting for the new domestic flight the next day, as lol travel did nothing to help push the airline to revise connecting flight tickets, arrange food for her (as she had been travelling by then for over 24 hours, nor provide accommodation, or protection, even though I paid an extra $100 to look after her as she is a minor). The company likes to take your money but when you actually want them to provide the service which you paid for, they go quiet. I contacted lol a number of times yesterday, but they said they can do nothing to help even though I paid them extra money to help in the event of travel issues. Will never use this travel company again.

Date of experience : April 17, 2023

Dear customer, we are very sorry that you had a negative experience, we always work to ensure our customer the better experience possibile. Sometimes unforeseen events arise that do not depend directly on us and on which we have no possibility of intervention being intermediaries. We are very sorry for your disappointment, but as a travel agency in this case we could not intervene. The ticket had already been partially used and the change was made by the airline at the airport, so it can only be handled by the airline at the airport. In addition, the airline had already reissued the ticket, so we could no longer physically open it. In this case, as our customer service said to you, it had to be dealt directly with the airline. We are aware that it is difficult to understand but these are the dynamics in cases like this. We remain at your complete disposal, thank you, lol.travel

We booked hotel came for check in and…

We booked hotel came for check in and hotel says no room available plz refund our amount as we are not able to contact customer care

Date of experience : January 31, 2023

Dear Amir, We're sorry for the inconvenience. We suggest you to open a request through the reserved area of our website, in order to get in touch with our costumer service who will help you to solve the problem. Do not hesitate to contact us. At disposal, Thanks. lol.travel

It was not great

It was not great. Lol travel charged me taxes after presenting me with a lower price on their site, so I feel that I was deceived about the real price they would charge. They advertised $381.67 and charged me an additional $108.96 for "sales tax". The legitimate VAT on hotel rooms in Spain is 10% so they effectively stole about $70 from me. ACTUALLY THE WHOLE $108.96 IS SHADY AS THEY NEVER SHOWED IT TO ME BEFORE MAKING THE CHARGE AGAINST MY CREDIT CARD.

Date of experience : February 22, 2023

Dear Robert, we are sorry that your experience hasn't been positive, we are constantly working to offer our customer the better experince possible. With reference to your specific case, we have checked the conversation held beetween you and our customer care and as they have said to you the sales taxes are added once you select the rate and room you prefer and is possibile to check the final amount in second step of the booking purchase, anyway before to finalize it. In the top right of the screen are reported all cost details including the sales taxes, it is not something that is added once you paid. We remain at your complete disposal for any further explanation, thank you, lol.travel