insufficient travel fund cebu pacific

How do I add my Travel Fund to my MyCebuPacific account?

Follow these easy steps to add existing travel fund to your mycebupacific account, are you using the cebu pacific mobile app or the website.

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CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND

When your Cebu Pacific flight is canceled or rescheduled, the airline provides options on what to to with your booking. You can rebook , request a refund , or convert your ticket to a travel fund .

WHAT'S COVERED IN THIS GUIDE?

What is a travel fund?

In the context of Cebu Pacific, a travel fund a virtual wallet where you can transfer the cost of your ticket, which can then be used to pay for your future bookings. The amount to be transferred excludes insurance add-ons and other service fees, if any.

For example, let’s say that my Manila-Cebu flight was canceled. Instead of rebooking it or asking for a refund, I can have that amount be stored in my Travel Fund. In a way, it’s like I have credits that Cebu Pacific is keeping for me. Now, in the future, when I decide to book another flight with them, I could use it to pay for that new booking.

You can keep that amount for 90 days (in some cases, 180 days), which starts on the day of conversion. If you fail to use it within that period, it will expire. You can also use it only for the original passenger.

But unlike refunds which usually take weeks (or even months) to complete, you can use a travel fund quickly and easily. If I convert my ticket to a travel fund today and I choose to book another flight tomorrow, I can already use the credited amount. If you can’t wait for a refund, this is a good option, provided that you are certain you will be using it within the next 90 days.

How to transfer your ticket to a Travel Fund

• Visit the Cebu Pacific website: www.cebupacificair.com . Click on MANAGE BOOKING.
• Supply the information needed to access your booking: Booking Reference Number and Surname of the passenger. If you have a GetGo membership, log in to your account.
• On the dashboard, find your flight. Click the MANAGE button next to it.

• On the next page, you will find icons. If your flight has been canceled by Cebu Pacific, you will find a TRAVEL FUND option. If your flight isn’t canceled, choose CANCEL FLIGHT and follow the next steps.
• Enter the information asked on the next page.
• Confirm transfer to Travel Fund.

When it’s done, you should receive an email from Cebu Pacific stating that the price of the ticket has been converted into Travel Fund credits.

Here’s a quick infographic summing up the process:

Frequently Asked Questions

Who can avail of travel fund.

Generally, if the airline cancels or reschedules your flight with 1-hour difference, you are entitled to a rebooking, refund, or travel fund. Note that there should be at least a 1-hour difference from the original schedule.

If you voluntarily cancels your flight, you may be entitled to these options depending on your fare type. Most promo fares are not covered. Other cases like death or serious illness or injury of the passenger can also be a reason for a refund or conversion to travel fund. You will need to submit a valid certificate and other necessary documents.

My flight has been rescheduled, can I avail of the Travel Fund option?

Only when there is a 1-hour difference between the original schedule and the new schedule. Otherwise, you are not entitled to a travel fund, refund, or rebooking.

Will the travel tax be included in the conversion to Travel Fund too?

The travel tax will not be included in the converted amount at first, but it will be added within 15 days after completing your booking conversion to Travel Fund.

Travel taxes are processed separately and entail coordination with other agencies, but it will be added eventually.

How to use Travel Fund to book another flight?

When you decide to use Travel Fund credits to purchase another ticket, simply book a flight on the website or app as you normally would. The difference is: on the PAYMENT page, when asked how you want to pay, choose the TRAVEL FUND option.

If I had my ticket converted to Travel Fund, could I change my mind and ask for a refund?

NO. If your flight is canceled or rescheduled (with 1 hour difference), make sure you weigh your options carefully before making a decision. Once it’s done, it is final and irreversible.

If the validity of the Travel Fund expires, will I still be able to use it?

NO, not anymore.

You will receive an email reminder 45 days before the travel fund expires. Remember, the travel fund’s validity is 90-180 days (depending on the case) from the day of conversion.

Is there a fee for converting a ticket to Travel Fund?

If it’s the airline that canceled or rescheduled your flight, it’s FREE OF CHARGE.

But if it’s you who canceled, the airline may charge a processing fee.

Can I use the Travel Fund for another person?

NO. It is non-transferable. It may be used for the same person on record.

There are multiple passengers in our booking. Are all of us entitled to use Travel Fund?

Here’s what Cebu Pacific’s Terms has to say about that:

“Multiple passengers named in one Itinerary Receipt will have the option to create a single fund that may be redeemed by anyone in the record or to split the fund to allow each passenger on record to get his share. Except for this instance, the airline will follow a one booking-one Travel Fund policy. A single Travel Fund cannot be created out of multiple bookings, as the Travel Fund is associated with the passenger’s booking reference and not with his name.”

2020 • 3 • 15

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good evening po. naprocess napo yung cancellation ko ng flight. san po banda makikita yung travel fund?

what if I use the Travel Fund from my cancelled flight and I decided to use it on a specified date and yet I got cheaper fare on my next booking, can I add additional person to avail the fund? If in case it will be allowed and I lack fund for my additional passenger what will be my payment option? Thanks.

Good morning san ko po makikita yung ticket kung nailagay ko sa travel refund?

Hi! I just want to ask about travel fund being used by the one on record, is this pertaining to the name on the tickets that was cancelled or are you talking about the name on the account used to book the flight ?

Hello. I read in a post that one cannot use his/her travel fund during a seat sale or for promo fare. Travel fund can only be used for regular fare. Is this true?

Can I use it directly if I desired to book right after processing the travel fund? I mean I tranferred it already to Travel Fund and appeared alrady in my account.

How do i know if i already successfuly converted my booking into travelfund?how long will it takes to get an confirmation.

Good morning .where can i see the options for travel fund?.only rebooking and rerouting appears.my original flight was on april 2,2020 manila – dumaguete and april 18 dumaguete-manila .pls help thank you

Good morning po. saan po makikita ang total amount ng nasa travel fund ko at reference number nito?

Maraming salamat

Hi icoconvert ko sana yung 32,093 php to travel fund pero nung mag cacancel na po ako. 17,000 nalang. Bakit po kaya ganon? Wala naman ako matawagan sa cebpac :(

Hi po good morning po paano kopo mare book ang ticket namin kasama ko po mga anak k at bawal ang bata.april 1 pa po ticket nmin

Sayang Yung 13K na binayad ng Asawa ko sa one way ticket going to Dubai. Di alam Kung marerefund pa haisssst

I converted to travel fund got email saying all OK – but nothing in my fund ??? Is it instant or does it take some time to get the amount into the travel fund please

how to transfer my booking if we used another email add?

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Philippine Updates

Cebu Pacific Travel Fund: Comprehensive Guide

Cebu Pacific has a travel fund option aside from rebooking and refunding for flights that have been canceled or rescheduled. If you are not yet familiar with a travel fund please read on.

What is a Travel Fund?

A travel Fund of Cebu Pacific is like a virtual wallet. You can put the full cost of your ticket on it and reuse it for payment on your future bookings. The amount to be converted to a Travel Fund includes fare plus any add-ons and travel tax. But the insurance add-on and other service fees are not covered.

Unlike refunds which may take quite some time, Travel funds can be used immediately. For instance, you cancel your flights and decided to put the amount of your ticket to a travel fund, you can use it instantly by tomorrow as a form of payment.

How long is the Validity of the Travel Fund?

Usually, the validity of the travel fund is 90 days or three months. Meaning you have to use it within 3 months. But because of the crisis, we are experiencing right now, Cebu pacific decided to extend its validity up to a year from the date you converted your ticket. If you then decided to use it after a year before it expires, you can book a flight within a year.

For example, you convert your ticket to a travel fund on April 10, 2020. You can use it as a payment on your booking not later than April 9, 2021, which is the 365th day. You can select travel dates between April 9, 2021, to April 8, 2022.

Cebu Pacific will send you an email 45 days before it will expire so you won’t forget to use it.

How to convert your ticket to a travel fund?

If you already decided to convert your ticket to a travel fund, you can follow our guide below.

• Go to the Cebu Pacific Website. Click the ” Manage Booking” on the top portion of the page.

• Enter your booking reference number and your family name or the family name of the passenger. If you use your get-go account when you book your flight, sign in to your account first.

• After you enter your booking information, browse down and click the option “Buy add-ons, Rebook, or Cancel for Travel fund”.
• Tick the “Cancel Flight” box and press continue. Check the box again for the scheduled flights you want to cancel. After that an amount of the travel fund and the terms and condition will be shown to your screen.
• Confirm your Travel Fund. Then, that’s it. You successfully transfer your ticket to a travel fund. You can receive an email from Cebu Pacific stating your travel fund credits.

Who can use the travel fund?

If you book the ticket when you are logged in using your get go account, the travel fund will be available on your account. It means, when you want to use your travel fund you should logged in to your account. The fund can be used to book a flight for anyone provided that the owner is one of the passengers in the new booking.

On the other hand, if the person who booked the flight is a guest, meaning he/she did not logged in to Cebu Pacific, the money will be attached to one of the passengers of the booking. The Travel fund can be used to book a flight for anyone given that one of the passengers of the original booking is included.

How to use the travel fund when booking new flight?

The same when booking a normal flight but just use the travel fund option when paying. Just enter the guest reference number of your travel fund. (The travel fund is associated with the guest reference number and not with the name of the guests).

Things to remember

• Remember that two separate bookings cannot be made into one single fund.
• If your booking has multiple passengers, you can split it among yourselves. There will be a note indicating ‘For flight changes of individual guests, click here’ will appear after you select ‘Cancel Flight’ online.
• If a guest has multiple travel funds, he may combine these funds to book a single transaction.
• If your travel fund is not enough to pay with your new booking you can combine it with your credit/debit card.

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Cebu Pacific says passengers can use travel fund to book tickets for others

Passengers of Cebu Pacific can now use their travel fund to book tickets for family and friends, the budget carrier announced Monday.

In an advisory, Cebu Pacific said passengers will first have to go to the bookings tab on the MyCebuPacific website or mobile application, and type in the previous trip’s reference number and last name under the “Add Booking” section.

The travel fund will then be stored on the account once the name or email address of the previous trip is matched with the account details, which may be used to book flights and purchased add-ons.

“We have been listening to our customer feedback and hope that this will encourage our passengers to use their Travel Funds to book flights not just for themselves, but even for their loved ones,” Vice President for Marketing and Customer Experience Candice Iyog said.

Cebu Pacific earlier said it had already cleared all the refund complaints of passengers, following the cancellation of flights due to restrictions brought about by the COVID-19 pandemic.

Commercial air travel to and from Metro Manila was restricted from March to May 2020, and resumed in June 2020 after the easing of the community quarantine.

It said it issued some P479 million in refunds from July to September 2021, and P7.7 billion for requests filed from January 2020 to June 2021.

Its operator Cebu Air mounted 34,463 flights covering 3.411 million passengers in 2021, 32% lower than the previous year due to the high base recorded in the first quarter of 2020 prior to the COVID-19 pandemic.

Shares in Cebu Air closed Monday down by 60 cents or 1.30% at P45.60 versus last Friday’s finish of P46.20 apiece. —Jon Viktor Cabuenas/AOL, GMA News  

How to Book Flights Using Cebu Pacific’s Travel Fund

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Book for AnyJuan with Cebu Pacific’s Travel Fund

Cebu Pacific (PSE: CEB), the Philippines’ leading carrier, invites everyJuan to travel and create lasting memories with their loved ones by booking flights for them, using CEB’s Travel Fund.

CEB encourages its customers to use their Travel Fund in booking flights for their friends and family during its Bigating Promo-versary Seat Sale. CEB customers can book flights to select domestic and international destinations for as low as PHP 199 one-way base fare excluding fees and surcharges until March 31, 2024, with a travel period from April 1 to September 30, 2024.

Customers only need to log in to their MyCebuPacific account and book a flight for their friends and family. They can then select Travel Fund as the mode of payment to confirm their booking.

To book flights using Cebu Pacific’s Travel Fund, follow these steps:

• Access the Cebu Pacific Website: Visit the official Cebu Pacific website at [ www.cebupacificair.com ].
• Log in to Your Account: Sign in using your credentials. If you don’t have an account, you must create one.
• Check Your Travel Fund Balance: Once logged in, navigate to the “Manage Booking” section to check your Travel Fund balance.
• Select Your Flight: Enter your origin, destination, travel dates, and number of passengers to select your desired flight.
• Payment Method: When you reach the payment page, look for the option to use your Travel Fund as a form of payment.
• Apply Travel Fund: When prompted, enter the necessary details of your Travel Fund and apply it to the total amount due for your booking.
• Complete Your Booking: Once the Travel Fund has been successfully applied, complete the booking process by following the on-screen instructions.
• Confirmation**: You should receive a confirmation email with booking details, including the deduction made from your Travel Fund.

Following these steps, you can easily book flights using Cebu Pacific’s Travel Fund and enjoy savings on travel expenses.

With CEB’s non-expiring Travel Fund, customers can take their families on a thrilling safari adventure in Cebu or a fun-filled trip to some of the world-renowned theme parks in Hong Kong. Customers can also fly with their friends to snorkel in the clear waters of Dumaguete or indulge in the delectable cuisine of Taipei.

“Cebu Pacific has always strived to make air travel more convenient and accessible by offering our passengers more flight flexibility. With CEB’s Travel Fund, everyJuan will now have more opportunities to explore the most beautiful destinations in the Philippines and abroad with the people they hold close to their hearts,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer.

With the summer season just around the corner, customers have more reason to use their CEB Travel Fund to book flights for their friends and family during the Cebu Pacific seat sale .

In addition to CEB Travel Fund, CEB offers multiple payment options, including payment centers, credit or debit cards, and e-wallets.

CEB flies to 35 domestic and 24 international destinations across Asia, Australia, and the Middle East.

Make the travel aspirations of your friends and family finally take flight. Book their seats now at bit.ly/CebuPacificSale .

Want more updates about other Philippine tourist spots? Like, Follow, and Subscribe to OutofTownBlog.com  on  Facebook ,  Twitter ,  Instagram , and Pinterest , and Team out Of Town  on YouTube  for more Tourist Spots in the Philippines.

• Cebu Pacific opens up Travel Fund use for family and friends
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Written by Melo Villareal

Melo Villareal is the Online Publisher of Outoftownblog.com. He is an Accountant by profession who left the corporate world at the age of 23 to explore his beautiful country and the rest of the world. Today, Melo works as a part-time Social Media Manager for local and international clients. His full-time work focuses on discovering interesting culture, explore different cuisines and take memorable photos from local and international destinations he's visiting.

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Cathay Pacific Cebu Office in Philippines

•    12/F Ayala Life FGU Center Mindanao Ave. cor Biliran Rd Cebu Business Park Cebu City Philippines 6000
•    180011102720
•    Monday-Friday: 0900-1230 and 1330-1700
•    https://www.cathaypacific.com
•    NA

Airlinerpro » Cathay Pacific » Cathay Pacific Cebu Office in Philippines

Cathay Pacific Cebu Office Address & Contact Details

Office Address: 12/F Ayala Life FGU Center Mindanao Ave. cor Biliran Rd Cebu Business Park Cebu City Philippines 6000

Phone Number : 180011102720

Fax Number: 63 (32) 234-4143

Working Hours: Monday-Friday: 0900-1230 and 1330-1700 Saturday, Sunday, and Public Holidays: Closed

Airport Name: Mactan–Cebu International Airport

Cathay Pacific Cebu Office Map Location

Cathay Pacific Cebu Airport Address

Mactan–Cebu International Airport, Lapu-Lapu Airport Rd, Lapu-Lapu City, 6016 Cebu, Philippines

Airport Contact Number : +63 32 340 2486

Cathay Pacific Head Office & Contact Details

Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong

Contact Number: +800 2747 3333

Fax Number: +852 2747 3333

Official Email Id: [email protected]

IATA Code:  CX

ICAO Code:  CPA

Official website:  https://www.cathaypacific.com

Online Check-in :  https://www.cathaypacific.com/cx/en_IE/faqs/check-in/online-check-in.html

Flight Status, Check Here : https://www.cathaypacific.com/cx/en_US/prepare-trip/flight-status.html

Check the List of Cathay Pacific Offices Worldwide

Cathay Pacific Baggage Services Information

Baggage Services Phone Numbers:-  1 (833) 933-2244

Inquiries For baggage :  https://www.cathaypacific.com/cx/en_HK/baggage.html

Baggage lost and found :  https://www.cathaypacific.com/cx/en_US/baggage/lost-and-damaged-baggage.html

Cathay Pacific Baggage Allowance

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Total fleet: 122

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Queries Handled by Cathay Pacific Office in Cebu, Philippines

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Related Page

9 Things to See in Moscow's Red Square

 Sir Francis Canker/Getty Images

In most cases, you'll be entering Red Square from the north, passing landmarks such as the Bolshoi Theatre and Duma parliament building as you make your way southward. Although you don't necessarily have to pass through the Voskresensky (or Resurrection in English) Gates in order to gain access to the square these days, they definitely provide a sense of arrival, to say nothing of the way their left arch frame's St. Basil's Cathedral if you look from just the right angle.

An interesting fact is that while a gate of some kind has stood here since the mid-16th century, the one you currently see wasn't built until 1994, having been destroyed in 1931 so that tanks could enter and exit Red Square during military parades.

St. Basil's Cathedral

TripSavvy / Christopher Larson 

Few sights are as iconic not only of Moscow and Red Square but indeed of Russia than St. Basil's Cathedral, whose colorful, onion-shaped domes are a symbol of the country around the world. Officially known as the Cathedral of Vasily the Blessed, this church has stood since 1561, which is quite miraculous when you consider all the turbulent history that has transpired since then.

Among other things, religion was severely prohibited during the Soviet period , which led some to believe that this emblem of the Russian Orthodox church might not withstand the tenure of the USSR. 

An interesting fact is that St. Basil's is the so-called "Kilometer Zero" of Russia; all of Moscow's main roads (which can take you anywhere in Russia) begin at the exits to Red Square. In this way, St. Basil's iconic status also has an extremely tangible element.

The Kremlin

TripSavvy / Christopher Larson

When you think of The Kremlin, it's unlikely that positive images enter your mind. The fact that simply saying the word "Kremlin" is too vague a descriptor (most Russian cities have their own Kremlin complexes; you should say "Moscow Kremlin") notwithstanding, this misunderstood place is incredibly beautiful, even if you don't like the policy that comes out of it.

Senate Square

In spite of its name, which refers to the role the building that rises above the square played during Imperial Russia, Senate Square is actually home to Russia's presidential administration, currently helmed by Vladimir Putin. In order to see where Russia's legislature operates from, walk just outside Red Square to the Duma parliament building.

Dormition Cathedral

Dating back to the year 1479, the gold-domed Dormition Cathedral pays homage to an Orthodox religious feast that commemorates the death of the Virgin Mary . As is the case with St. Basil's, it is curious that such a conspicuously religious structure was able to survive through the Soviet period.

Armoury Chamber

Though it takes its name from the fact that it housed Russia's royal arsenal when it was built in the 16th century, the most notable resident of the Kremlin's Armoury Chamber today is the Russian Diamond Fund.

Notable Kremlin Towers

Robert Schrader

The interior of the Moscow Kremlin is more beautiful and inviting than you'd expect, but the walls and towers that rise around it better live up to the intimidation with which the complex is associated. 

Borovitskaya Tower

Named to commemorate the dense forest that once stood atop the mount where it's built, this tower is extremely picturesque. Built in the late 15th century, it's visible from most places in the square, and also as you walk along the Moskva River.

Nikolskaya Tower

Also built in the year 1491, this tower currently suffered destruction at the hands of Napoleon's army in the 19th century. What you see now is the result of an 1816 re-design and renovation, though artillery fire during the Russian Revolution also caused superficial damage to the tower, named to honor St. Nikolas of Mozhaysk , so it's difficult to know which elements of it are original.

Spasskaya Tower

Known in English as the "Savior's Tower," this iconic, star-topped tower is perhaps the best-known of all the Kremlin's towers. Built in 1491 like the other two towers on this list, it's certainly the most photographed. As a result of its proximity to St. Basil's, it often makes its way into tourists' pictures.

Mausoleum of Lenin

Just as it's strange to learn how many religious monuments survived through the Soviet period, it's a bit odd to think that Lenin's preserved body still sits in a mausoleum just beneath the walls of the Kremlin on Red Square, given the lack of consensus about the ultimate impact of his Revolution, even in Russia.

It's not guaranteed that you'll be able to see the body (which, believe it or not, seems to be improving with age ) when you go, and if you do you will likely have to wait in line, but even strolling past the outside of the Lenin Mausoleum, flanked by stone-faced guards that almost look like statues, illuminates the gravity of his body still being here.

GUM Shopping Center

You might cringe, at least initially, when you realize that one of the most iconic stops on a tour of Red Square is a department store—until you see said department store, that is. Built in 1893 and known during Soviet times as the State Department Store, GUM  ( Glávnyj Universáľnyj Magazín​ or Main Universal Store in English) hearkens back to the grandeur of the late 19th century, both seen from the outside (especially, when lit up at night) and the interior, which might have you feeling like you're further west in Europe.

A trip inside GUM is a particularly good idea during winter, when frigid temperatures outside will have you savoring the heat, the quality of souvenirs, confections and other goods sold inside notwithstanding. Also, make sure not to confuse GUM with CDM, which sits near the Bolshoi Theatre, even though both are stunning and iconic in their own right.

State Historical Museum

The Russian State Historical Museum is located near Voskresensky Gates, though you should wait until after you've seen the first few attractions of Red Square and the Kremlin to head back there and go inside. To be sure, as you pass by its facade (whose late-19th century grandeur somewhat obscures that fact that it's currently a museum accessible to the public) you might not even think to try and gain entry.

Once inside the museum, you can plan to spend at least a couple of hours, given that artifacts here date back to the very beginning of the Russian state in the ninth century. As is the case with GUM, this will be a particularly alluring prospect if you visit in winter, when Moscow is arguably at its most beautiful, but certainly at its least tolerable. 

Minin-Pozharsky Monument

It's somewhat easy to disregard this monument, which pays homage to the two Russian princes who ended the so-called "Time of Troubles" in the mid-16th century, during which Polish-Lithuanian forces occupied Russia, among other awful things including a famine. That's because the statue currently sits just at the base of St. Basil's Cathedral, which makes it very difficult to photograph or even see without being overwhelmed by that much more famous edifice.

Though the statue originally sat at the very center of Red Square, it came to be an obstacle to the movement of tanks during the Soviet period, much like the Voskresensky Gates. As a result, authorities moved it during that time, and it's stayed where you currently find it ever since.

Kazan Cathedral

Taken by itself, the smokey-pink Kazan Cathedral is an architectural marvel; originally built in the 17th century, the church you find here today, located just north of the GUM department store, dates back only to 1993.

Unfortunately, since it sits not only in the shadow of GUM, but also in the shadow St. Basil's and the Towers of the Kremlin, it's easy to miss entirely if you aren't looking. As a result, you might wait until you've seen just about everything else in Red Square before coming here to take photos, and to appreciate the understated beauty of this oft-overlooked cathedral.

Moskva River

As you head south from St. Basil's Cathedral to exit Red Square, make sure to walk onto Bolshoy Moskvoretskiy Bridge, which crosses the Moskva River. If you look due north, you can get an excellent shot of the church framed, on the left, by the towers of the Kremlin. Directing your gaze a bit to the west allows you to see the skyscrapers of Moscow City as they rise above the Kremlin's walls.

Walking westward along the riverbank is also a worthwhile excursion, for the views it provides of Red Square and the Kremlin, as well as the fact that doing so takes you to other iconic Moscow attractions, including Gorky Park and the Pushkin Museum. The views you enjoy from the river and the bridge are particularly stunning at night, though you should make sure you bring a tripod if you want to get a clear picture, given how strong winds over and near the river can be.

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