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TravelUp   Reviews

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Reviews 4.3.

94,322 total

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Flown with them before

Flown with them before, easy and straight forward, fast response to emails.

Date of experience : 25 March 2024

Reply from TravelUp

Good afternoon, Ms. Eagle, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Inconsistent prices

Every time I entered passenger details and then clicked 'book' I was informed the prices had gone up since the search. But when I went back an re-searched they went back down to the original results.

Date of experience : 26 March 2024

Good morning Hannah, We are sorry about your unpleasant experience with Travelup. In general, our inventory changes at a regular interval as the fares are dynamic in nature. The fare you were expecting must have been sold out during the processing of your booking, hence you were offered the updated fare as per real-time availability. If you find any challenge or difficulty in getting through the booking, our dedicated team is readily available to help you at [email protected]. Regards, TravelUp

reasonable easy website to navigate a…

reasonable easy website to navigate a little slow but happy.

Good afternoon, We are grateful that you chose to give us a 5* rating with your valuable time. However, we apologise for the slow performance of the site. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. Thank you for taking the time to share your experience with us. Regards, TravelUp

Spoken to kamran sajid

Spoken to kamran sajid, good overall service. He was very helpful in the process.

Date of experience : 24 March 2024

Good afternoon, Thank you for your 4-star rating. Kanran Sajid will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Good booking process

Price did not change at the time booking which normally is the case with some of the other providers

Date of experience : 20 March 2024

Good evening, Mr. Dasani, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

Quick & easy

Quick & easy, booked with Travel up a few times & always got a good service.

Good afternoon, Ellie, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

Great service

Great service and when the airline changed the flights, the customer service advisor SHAHBAZ SIDDIQUE adjusted the flights to make it more advantageous to my travel

Date of experience : 23 March 2024

Good morning, Tricia, Thank you for your 5-star rating. Shahbaz Siddique will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

First time right

Booking failed several times on booking.com, was able to complete it on travelup and enter my frequent flyer number too.

Date of experience : 16 March 2024

Good morning, VJ Bala, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We are glad you took a wise decision to choose our services. We look forward to assisting you in the future. Regards, TravelUp

Second time using travel up for my…

Second time using travel up for my airline ticket. Nash Davies dealt with my booking this time round. He did a brilliant job. Very happy. Thanks Nash.

Date of experience : 11 March 2024

Good evening, Acia Hussain, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Nash Davies's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

Computer Glitch

Booked flights with this company, got the booking reservation from the actual airline but travel up couldn't find my booking. Rang the Actual Airline customer service who could see my flights on their side put on hold.

Lots of hidden charges

The price stated was GBP 446 and the charge at payment was GBP 468.The never said there were any additional charges nor have they given details of it. That's frustrating. will never use them again.

Good morning Nasir, Please accept our apology for the inconvenience caused. We will request you to kindly check the type of the card used for your booking. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Once the payment is submitted, the different mode of payment cannot be modified, and it is always the card holder’s responsibility to select the card wisely. Thank you for your co-operation. Regards, TravelUp

Very easy process

Very easy process, much cheaper than airlines own website for the same flight.

Good morning, Paul, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices cheaper and easy to use. Thank you for booking with us. Regards, TravelUp

Booked flights before with TravelUp

Booked flights before with TravelUp. relaible.

Good morning, Mr. Rafique, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

VERY PROFESSIONAL AND THOROUGH

VERY PROFESSIONAL AND THOROUGH WE HAVE USED TRAVELUP BEFORE MANY TIMES THANK YOU TEAM TRAVELUP

Date of experience : 18 March 2024

Good morning, Dibyendu Datta, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We look forward to assisting you in the future. Regards, TravelUp

Not too many upgrade options as some…

Not too many upgrade options as some other agents.

Good morning, Mohammad, Thank you so much for giving us 5 stars! We appreciate your valuable time. Regards, TravelUp

Price - But 3% credit card Charge

Price - but dont like the 3% surcharge for using cmpany credit card - wont book again

Good evening, Mr. Spence, Thank you for sharing your 4-star and we are glad that you liked the prices. However, we are sorry to hear about the inconvenience caused due to the card surcharges. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Thank you for your co-operation. Regards, TravelUp

Terrible experience with this company…

Terrible experience with this company who offered us alternative flights following a flight change and booked us onto flights that do not exist and have refused to resolve this issue, and ignoring all contact. Be warned if you have any changes to your flights or cancellations you will not receive any help or support. Do not use this company! In addition to travel up's response. We were offered flights from Tokyo to London on City Airport after our flights were changed meaning we would miss our connecting flight we accepted this. When we received our tickets, they were for a different final destination. We notified travel up immediately that they had issued the incorrect ticket and the reported they would resolve the issue. It has now been over 3 months and we are still left with the incorrect ticket. To respond to our review with contact us, is unbelievable. We have been contacting your admin team, one of your managers Gary Smith and even your CEO, mr Shah on almost a daily basis for the past 3 months and we have been totally ignored. You have provided a disgraceful service. If you are reading this review, please I implore you not to use this company! Still over 13 weeks later no resolution and no responses to our letters or emails no response since they replied to our last review asking us to contact them.

Website easy

Website easy. Just had to make 2 bookings for myself and my wife as we only wanted to take 1 hold bag

Good morning, Keith, Thank you for the 4*review. We are glad you liked our online booking procedure and found the website simple and easy to use. We are sorry that you were disappointed since you got only 1 hold bag. Please note, these ancillaries are governing by the airlines and according to the type of fares you selected. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

Bought third ticket from travelup they…

Bought third ticket from travelup they are good

Good morning, Mr. Shaikh, Thank you for the 5-star rating. We are here to serve you anytime. Regards, TravelUp

so far good experience with travel up

so far good experience with travel up this is the third time I am booking the ticket from the

Date of experience : 19 March 2024

Good afternoon, Mr. Xohaib, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

TravelUp   Reviews

In the Flights Search Site category

Visit this website

Company activity See all

Write a review

Reviews 4.3.

94,322 total

Most relevant

Flown with them before

Flown with them before, easy and straight forward, fast response to emails.

Date of experience : March 25, 2024

Reply from TravelUp

Good afternoon, Ms. Eagle, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Inconsistent prices

Every time I entered passenger details and then clicked 'book' I was informed the prices had gone up since the search. But when I went back an re-searched they went back down to the original results.

Date of experience : March 26, 2024

Good morning Hannah, We are sorry about your unpleasant experience with Travelup. In general, our inventory changes at a regular interval as the fares are dynamic in nature. The fare you were expecting must have been sold out during the processing of your booking, hence you were offered the updated fare as per real-time availability. If you find any challenge or difficulty in getting through the booking, our dedicated team is readily available to help you at [email protected]. Regards, TravelUp

reasonable easy website to navigate a…

reasonable easy website to navigate a little slow but happy.

Good afternoon, We are grateful that you chose to give us a 5* rating with your valuable time. However, we apologise for the slow performance of the site. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. Thank you for taking the time to share your experience with us. Regards, TravelUp

Spoken to kamran sajid

Spoken to kamran sajid, good overall service. He was very helpful in the process.

Date of experience : March 24, 2024

Good afternoon, Thank you for your 4-star rating. Kanran Sajid will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Good booking process

Price did not change at the time booking which normally is the case with some of the other providers

Date of experience : March 20, 2024

Good evening, Mr. Dasani, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

Quick & easy

Quick & easy, booked with Travel up a few times & always got a good service.

Good afternoon, Ellie, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

Great service

Great service and when the airline changed the flights, the customer service advisor SHAHBAZ SIDDIQUE adjusted the flights to make it more advantageous to my travel

Date of experience : March 23, 2024

Good morning, Tricia, Thank you for your 5-star rating. Shahbaz Siddique will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

First time right

Booking failed several times on booking.com, was able to complete it on travelup and enter my frequent flyer number too.

Date of experience : March 16, 2024

Good morning, VJ Bala, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We are glad you took a wise decision to choose our services. We look forward to assisting you in the future. Regards, TravelUp

Second time using travel up for my…

Second time using travel up for my airline ticket. Nash Davies dealt with my booking this time round. He did a brilliant job. Very happy. Thanks Nash.

Date of experience : March 11, 2024

Good evening, Acia Hussain, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Nash Davies's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

Computer Glitch

Booked flights with this company, got the booking reservation from the actual airline but travel up couldn't find my booking. Rang the Actual Airline customer service who could see my flights on their side put on hold.

Lots of hidden charges

The price stated was GBP 446 and the charge at payment was GBP 468.The never said there were any additional charges nor have they given details of it. That's frustrating. will never use them again.

Good morning Nasir, Please accept our apology for the inconvenience caused. We will request you to kindly check the type of the card used for your booking. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Once the payment is submitted, the different mode of payment cannot be modified, and it is always the card holder’s responsibility to select the card wisely. Thank you for your co-operation. Regards, TravelUp

Very easy process

Very easy process, much cheaper than airlines own website for the same flight.

Good morning, Paul, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices cheaper and easy to use. Thank you for booking with us. Regards, TravelUp

Booked flights before with TravelUp

Booked flights before with TravelUp. relaible.

Good morning, Mr. Rafique, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

VERY PROFESSIONAL AND THOROUGH

VERY PROFESSIONAL AND THOROUGH WE HAVE USED TRAVELUP BEFORE MANY TIMES THANK YOU TEAM TRAVELUP

Date of experience : March 18, 2024

Good morning, Dibyendu Datta, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We look forward to assisting you in the future. Regards, TravelUp

Not too many upgrade options as some…

Not too many upgrade options as some other agents.

Good morning, Mohammad, Thank you so much for giving us 5 stars! We appreciate your valuable time. Regards, TravelUp

Price - But 3% credit card Charge

Price - but dont like the 3% surcharge for using cmpany credit card - wont book again

Good evening, Mr. Spence, Thank you for sharing your 4-star and we are glad that you liked the prices. However, we are sorry to hear about the inconvenience caused due to the card surcharges. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Thank you for your co-operation. Regards, TravelUp

Terrible experience with this company…

Terrible experience with this company who offered us alternative flights following a flight change and booked us onto flights that do not exist and have refused to resolve this issue, and ignoring all contact. Be warned if you have any changes to your flights or cancellations you will not receive any help or support. Do not use this company! In addition to travel up's response. We were offered flights from Tokyo to London on City Airport after our flights were changed meaning we would miss our connecting flight we accepted this. When we received our tickets, they were for a different final destination. We notified travel up immediately that they had issued the incorrect ticket and the reported they would resolve the issue. It has now been over 3 months and we are still left with the incorrect ticket. To respond to our review with contact us, is unbelievable. We have been contacting your admin team, one of your managers Gary Smith and even your CEO, mr Shah on almost a daily basis for the past 3 months and we have been totally ignored. You have provided a disgraceful service. If you are reading this review, please I implore you not to use this company! Still over 13 weeks later no resolution and no responses to our letters or emails no response since they replied to our last review asking us to contact them.

Website easy

Website easy. Just had to make 2 bookings for myself and my wife as we only wanted to take 1 hold bag

Good morning, Keith, Thank you for the 4*review. We are glad you liked our online booking procedure and found the website simple and easy to use. We are sorry that you were disappointed since you got only 1 hold bag. Please note, these ancillaries are governing by the airlines and according to the type of fares you selected. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

Bought third ticket from travelup they…

Bought third ticket from travelup they are good

Good morning, Mr. Shaikh, Thank you for the 5-star rating. We are here to serve you anytime. Regards, TravelUp

so far good experience with travel up

so far good experience with travel up this is the third time I am booking the ticket from the

Date of experience : March 19, 2024

Good afternoon, Mr. Xohaib, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

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Is Travelup a legit site? - Bargain Travel Forum

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So I am on my way to a holiday in Feutuerventura in June.

We are looking at using Travelup.com just to book a hotel - it looks really good and a nice price, though as I do not know and have not used the site before I'm worried it's a scam. The price I found for the hotel we want is around 40 euro cheaper per night than what I can find on other sites.

Thanks for taking the time to view and reply! If anyone else you would like to know, please just say!

741 replies to this topic

Do they “work with Skyscanner” or just pay to advertise on that site. Don’t assume there is a relationship based on any guarantee, endorsement or recommendation. It’s usually just third-party sites paying to advertise so their deals are displayed.

https://www.tripadvisor.com.au/ForumHome

Out of curiosity I just looked at the TravelUp website and searched for some Singapore hotels (as I know them well and know their usual prices). The first hotel I saw listed came out at 68.88 Euro more than it’s usual price. Then I looked up a Brisbane Hotel I know well and it was 145.94 Euro on TravelUp (but is 84.50 Euro if I book it on other websites).

All the prices I saw on TravelUp looked way over what they are on other well-known and reliable booking sites.

It is a legitimate site not necessarily a good one.

I agree wiht the other two replies. TravelUp is not a scam site, but neither do I think that it's a good company to use. I'm sure that more bookings go well than don't, but all the same I wouldn't trust a price that is 40 euro per night lower than anywhere else.

My experience is, like Avanti, that their prices are a bit higher than booking direct, so I'm even more suspicious in this instance.

"Legit" as in legitimate rip-off. Avoid this site like the plague.

It's not even an easy to use website

you select a hotel for more information, decide that you don't like it and want to go back to the list and it recreates the list from scratch having conveniently forgotten all of your previous selections

It wont let you open up each hotel in a new window to avoid that problem

and half the hotels that they claim are in the city you are looking for are really 20 km away.

where do they get these people?

In principle, if a company makes an error then they should absorb the cost of that and not pass it on to their customers. But poor companies won't worry about that, because they are poor.

They advertised FREE CANCELLATION on my booking but then charged me $15 per person to cancel my reservation. Even though FREE should mean free, they referred me to the "fine print". I would not recommend this site to anyone

Did the T&C's explain why free wan't free? I suspect that here were certain exclusions listed, was that the case, or was it something else?

I have used them once in the past for hotel booking and had absolutely no problem

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