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Rail Staff Travel Guide for Safeguarded National Rail Staff - Rail Staff Travel is part of the Rail Delivery Group

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Helpful documents & links

Here are some links to documentation and areas of the site we feel will be useful to you.

Please note: that this site is run by International Rail Ltd working on behalf of Rail Staff Travel and is solely for the booking of your overseas rail journeys. For anything regarding your entitlement to book FIP fares and rules or guidelines therein you can go to the Rail Staff Travel site by clicking here .

Ticket Request Form

How to make the most of your Rail Staff Travel benefits >>

A Guide as to what Rail Staff Travel Facilities are you Entitled to >>

Frequently Asked Questions >>

Booking Conditions >>

Privacy Policy >>

FIP Card Application Form >> (this link will take you to the Rail Staff Travel website)

If there is anything specific you cannot find on this page then please do feel free to contact us .

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© Copyright International Rail Ltd. 2015 - All rights reserved. A company registered in England and Wales, company number: 3060803 with registered offices at International Rail Ltd, Chase House, Gilbert Street, Ropley, Hampshire, SO24 0BY. United Kingdom.

Rail Staff Travel Guide for Non-Safeguarded National Rail Staff

Rail Staff Travel is part of the Rail Delivery Group Rail Staff Travel Guide for Non-Safeguarded staff

Contents Section 1: Introduction ______5 Section 2: Types of Travel and the concession available ______6 Leisure Travel ______6 Residential Travel (i.e. commuting) ______7 Duty Travel ______8 Section 3: Rail Staff Travel products ______9 Rail Staff Leisure Card ______9 Reduced Rate Season Ticket ______10 Obtaining a Reduced Rate Season/Flexi-Season Ticket ______10 Refunds of Reduced Rate Season Tickets ______10 Refunds of Reduced Rate Flexi-Season Tickets ______10 Photo ID card for Reduced Rate Season Ticket ______11 Photo ID card for Reduced Rate Flexi-Season Ticket ______11 Reduced rate season ticket for partners ______11 FIP International Reduced Rate Card ______11 International FIP Coupons ______12 Loss & Replacement of Rail Staff Leisure Cards or Passes ______12 Section 4: Joining, mobility within, and leaving the rail industry 13 Joining a TOC ______13 Working part time ______13 Moving from one TOC to another TOC______14 Resignation, retirement, redundancy or dismissal ______14 Section 5: Eligibility of family members ______15 Partners and child dependants______15

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 2 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Divorce or separation from a spouse/partner ______15 Children no longer dependant on the employee ______16 More eligibility information ______16 Facilities for a couple, both employed in the rail industry ______16 Section 6: Travel on National Rail ______18 Leisure Travel ______18 Priv-rate tickets ______18 Staff Travel Restrictions and complimentary refreshments ______21 Class of Travel ______21 Seat Reservations ______22 How to buy a Priv-rate ticket, and what to do if this is not possible ______22 Residential Travel (Commuting) ______23 Sleeper Services ______24 Caledonian Sleepers ______24 Great Western Railway sleepers ______26 Travel Irregularities ______26 Complaints ______27 Section 7: National Rail services in Great Britain ______29 Section 8: Other undertakings in Great Britain______30 Rail ______30 Eurostar ______30 Grand Central ______31 Heathrow Express ______31 Hull Trains ______31 London Tramlink______32 West Coast Railway Company ______32 Heritage Rail (generally not on the National Rail network) ______32 Shipping ______34 P&O Ferries (Dover-Calais & Hull-Rotterdam) ______35 Stena Line Irish Services ______36 Irish Ferries ______38 Windermere Lake Cruises ______38 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 3 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Buses ______39 Buslink to Luton Airport ______39 Section 9: Travel in London ______40 National Rail Services in the Oyster area ______40 Section 10: Northern Ireland and the Republic of Ireland ______43 Section 11: Foreign Undertakings ______44 European (FIP) Arrangements ______44 Free Travel ______45 Reduced rate travel – FIP Cards ______49 Booking reduced rate tickets or obtaining reservations for free travel ____ 49

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 4 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 1: Introduction

This is a guide to the National and International rail staff travel facilities granted to employees who joined rail employment on or after 1 April 1996.

Employees who joined the rail industry on or before 31 March 1996 should refer to the guide Travel Guide for Safeguarded staff.

The eligibility for facilities is defined in the TOC Privilege Travel Arrangement.

This guide gives you an overview of the benefits you might enjoy. It is not a legally binding document.

The TOC Privilege Travel Arrangement is a non-contractual arrangement reviewed annually by TOCs and which may be withdrawn at any time.

TOC or group concessions available through specific employers are outside the scope of this Guide.

Use of travel facilities is subject at all times to the: • Rail Staff Travel Conditions of Issue and Use www.raildeliverygroup.com/rst/conditions-of-issue-and-use.html • National Rail Conditions of Travel www.nationalrail.co.uk/nrcot • Travel Restrictions (updated twice a year) www.raildeliverygroup.com/rst/where-can-i-go.html.

You can get further information from Rail Staff Travel by emailing [email protected]

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 5 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 2: Types of Travel and the concession available

The purpose of your journey determines which type of rail staff travel facility you can use.

Leisure Travel

This is classified as travelling for social/pleasure reasons (as long as it does not fall within the Residential Travel or Duty Travel categories or involve trading or other remunerative activity).

The use of Priv tickets for leisure travel is permitted for both employees, partners and child dependants.

Type of Concessions available Notes Travel National: Priv-rate (75% discount) Priv-rate of Off-Peak tickets is Leisure of full fare (Anytime) subject to yearly renewal of the Travel agreement by TOCs. Priv-rate (75% discount) of Off-Peak Tickets

Discounted rate on many Rovers and Rangers

International Unlimited 50% discount Available after 1 years’ service. Leisure travel with an (discounted) International Reduced Rate Card (CIE, NIR, SNCB, and SNCF discount is 75%)

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 6 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Type of Concessions available Notes Travel International Limited free travel with Available after 1 years’ service. Leisure one free coupon in each (free) calendar year per A coupon is valid for 3 months carrier (a few offer two giving 4 x 48-hour periods in coupons in each which unlimited free travel is calendar year). available. (Stena coupons are 2 x 48-hour periods for travel). Mandatory reservations and supplement charges Some carriers give none for may apply on High- partners and dependant Speed and long distance children. services.

Other UK Generally Priv-rate, but Leisure railways and ferries there are differences by have their own offers and operator. restrictions- see the relevant section for more information.

London (TfL) None on London National Rail concessions apply Underground and on TfL Rail and TfL Overground Docklands Light Railway services. but free travel on London Tramlink

Residential Travel (i.e. commuting)

Residential Travel is travelling from your permanent place of residence (i.e. your home address) to your permanent place of regular employment (i.e. your office, depot or station) or education (i.e. a university, college or school), i.e. commuting.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 7 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Employees can have only one place of regular employment and a child dependant one place of regular education.

The use of Reduced Rate Season Tickets for Residential Travel is only permitted for employees and dependant children. These can be purchased once Rail Staff Travel has issued an authorised season ticket form.

The use of single/return Priv-rate tickets for residential travel is not permitted for employees, partners or child dependants.

Type of Concessions available Notes Travel National: Priv-rate (75% discount) Season ticket authority, for Residential of full fare season ticket eligible travel, must be obtained Travel from RST before purchase at station.

Duty Travel

Duty Travel is travelling as required by your employment or employer during the working day. This includes attending training events and meetings.

The use of Priv tickets for Duty Travel is prohibited for both employees, partners and child dependants.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 8 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 3: Rail Staff Travel products

The Rail Staff Travel products available to Non-Safeguarded Staff are:

Product For what Supporting ID Rail Staff Leisure Card Leisure (Priv-rate) None Reduced Rate Season Ticket Residential (Priv- Photocard rate) (see below) FIP International Reduced Leisure (reduced Passport Rate Card rate) International FIP Coupons Leisure (free) Passport

Rail Staff Leisure Card

Leisure travel is delivered via the Rail Staff Leisure Card

You can use it to purchase unlimited Priv-rate tickets for leisure travel.

Priv-rate tickets can only be used by the Rail Staff Leisure Card holder and are not transferrable to any other person.

The Rail Staff Leisure Card is issued annually in June and is valid for 12 months.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 9 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Reduced Rate Season Ticket

Residential Travel (i.e. commuting to and from work) is delivered through a Reduced Rate Season Ticket or a Reduced Rate Flexi-Season Ticket.

Obtaining a Reduced Rate Season/Flexi-Season Ticket

Employees must apply to Rail Staff Travel for an authority to purchase each Reduced Rate Season/Flexi-Season Ticket using the

• Employee Residential Travel (XX01) form, or • Employee Priv-rate Flexi-Season Application (XX32) www.raildeliverygroup.com/rst/forms.html#resi

Rail Staff Travel will send an authority to purchase the reduced rate season/flexi-season ticket to the employee. The employee must hand this into a ticket office when purchasing the ticket.

Refunds of Reduced Rate Season Tickets

An employee must submit the season ticket to Rail Staff Travel to authorise the refund. Rail Staff Travel will accept a photo of the Season Ticket cut into four pieces and a photo taken and emailed to Rail Staff Travel. You must also include an image of the ticket before you cut it up so all details can be viewed.

Rail Staff Travel will then send the ticket to the appropriate department within the Train Operating Company to process the refund.

Refunds of Reduced Rate Flexi-Season Tickets

An employee must submit the season ticket to Rail Staff Travel to authorise the refund.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 10 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Rail Staff Travel will issue an authorisation for refund and you should take the ticket to the station you bought it from to process the refund.

Photo ID card for Reduced Rate Season Ticket

Photo ID is a mandatory requirement for all employees and child dependants (including those under age 16) to support the use of a Reduced Rate Season Ticket.

Valid forms of Photo ID to support the Reduced Rate Season Ticket are:

• The Photocard ID used by the general public which can be obtained free of charge from most station booking offices.

The Rail Staff Leisure Card is not a valid form of identification for the purchase or use of a Reduced Rate Season Ticket.

Photo ID card for Reduced Rate Flexi-Season Ticket

The Rail Staff Leisure Card is the valid form of identification for the use of a Reduced Rate Season Ticket.

Reduced rate season ticket for partners

Please note that in limited circumstances a partner may be eligible for a Reduced Rate Season ticket. Please contact Rail Staff Travel for more information.

FIP International Reduced Rate Card

See the later section in this document on Foreign Undertakings for more information.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 11 of 50 Rail Staff Travel Guide for Non-Safeguarded staff International FIP Coupons

Loss & Replacement of Rail Staff Leisure Cards or Passes

All losses, for any reason, must be reported to RST immediately, even if you are not going to order a replacement. If you do not and someone else is found using it, you will be liable for the misuse. A replacement fee is payable if cards are lost, damaged or destroyed. The fee may be waived if loss is the result of theft, robbery or fire, subject to evidence of this being produced from the relevant police or fire service authorities.

Postal losses notified beyond one month of the expiry date of the previous card or pass will not be replaced free of charge but must be paid for as if lost by the holder. There are no exceptions to this rule as this is to support fraud prevention.

The current replacement charges are given in the RST website www.raildeliverygroup.com/rst/useful-information.html

To request any replacement card or pass, please submit either • Replacements of Lost or Damaged Cards (XX35) • Replacement of Faulty or Stolen Cards (XX34) on the Forms page of the RST website - www.raildeliverygroup.com/rst/forms.html.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 12 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 4: Joining, mobility within, and leaving the rail industry

Joining a TOC

When you start employment with a Train Operating Company, they will notify Rail Staff Travel and provide us with your details.

For most TOCs this is at the start of employment, but this can vary by TOC.

We will create your Rail Staff Travel record for you. We will require a passport-style photograph of you and any eligible partners and child dependants. You will receive details from your TOC of how to provide this to us.

Once we have your information and photographs, we will automatically issue your Rail Staff Leisure Card, and any other relevant TOC specific travel products and send it to your home address.

Rail Staff Travel products may take up to 4 weeks to be created by the production service and delivered to you.

Working part time

National and International privilege travel facilities are granted to active part time staff employed for not less than 15 hours per week, provided they have been continuously employed by a participating employer for not less than 1 calendar month.

National and International privilege travel facilities are not granted to active part time staff employed for fewer than 15 hours per week.

TOC specific facilities may be issued to active part time staff employed for fewer than 15 hours per week. Employees in this category should speak to their employer’s HR department to clarify eligibility.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 13 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Moving from one TOC to another TOC

If you move between Train Operating Companies and retain continuous service (i.e. you finish with your TOC on one day and start with the new TOC on the next working day) you may retain your National and International travel passes, but you must return any local (TOC and group specific) passes to the TOC you are leaving.

If you have a gap in service between working for one TOC and another TOC, you must surrender all Local, National and International travel passes to the TOC you are leaving before you leave and apply for new benefits with the new company you join. You should ensure all cards and passes are delivered securely to your HR team.

There will be a gap in service if there are any business days between the date supplied to RST by your former TOC as your leaving date, and the date supplied to RST by your new TOC as your starting date.

Resignation, retirement, redundancy or dismissal

Your eligibility for national and international travel facilities ceases when you leave employment with National Rail TOCs.

All Rail Staff Travel cards and passes for you and all family members must be surrendered to the TOC before you leave. If you do not, and later join another TOC this may impact on our ability to issue you with rail staff travel facilities.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 14 of 50 Rail Staff Travel Guide for Non-Safeguarded staff

Section 5: Eligibility of family members

Partners and child dependants

As a general rule you can apply for travel facilities for the following:

• one spouse or partner • resident dependant children up to the age of 18 • resident dependant children (though they may reside at another address in term time if they attend college or university elsewhere) between 18 and 25 subject to annual declaration of continued eligibility • resident dependant children aged 25+ in very limited circumstances

It is up to the employee to decide whether partners and child dependants are issued with rail staff travel facilities. No partner or child dependant is independently eligible for anything.

Partners and child dependants generally receive the same domestic leisure- only benefits as the employee.

The Employee is responsible for the correct use of rail staff travel facilities by partners and child dependants.

Divorce or separation from a spouse/partner

In the event of divorce or legal separation for those married or in a civil partnership, or if an unmarried partner no longer lives with an employee, all cards and passes for the partner must be returned.

Once a partner is no longer eligible the employee must inform RST immediately by completing a Dependant Card Not Required form XX24 on the RST website. The cards and passes must be returned to RST by signed

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 15 of 50 Rail Staff Travel Guide for Non-Safeguarded staff for delivery or images of them cut up must be sent by e-mail to [email protected] .

You cannot apply for facilities for any new partner until the passes from the first partner have been returned, or have expired by date.

Children no longer dependant on the employee

When children become no longer dependant on the employee, either by gaining employment, leaving home or entering into a serious relationship, all cards and passes must be returned.

The employee must inform RST immediately by completing a Dependant Card Not Required form XX24 on the RST website. The cards and passes must be returned to RST by signed for delivery or images of them cut up must be sent by e-mail to [email protected]

More eligibility information

More specific details about individual circumstances, categories, variations and eligibility can be found here:

• Conditions of Issue and Use www.raildeliverygroup.com/rst/conditions-of-issue-and-use.html • Eligibility of Family Members www.raildeliverygroup.com/rst/eligibility.html

Facilities for a couple, both employed in the rail industry

As a general rule, upon becoming an “employed couple”, you can opt for leisure travel in your own right, or as a partner. This must apply to both domestic and international leisure travel. You can however retain residential travel and your TOC Specific travel offered by your employer

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 16 of 50 Rail Staff Travel Guide for Non-Safeguarded staff separately as an employee, even if you take your leisure travel through your partner.

European (FIP) travel must align with your national travel facilities, as opposed to TOC-specific, eligibility.

We recommend that you approach RST for specific guidance if you are unsure.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 17 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 6: Travel on National Rail

Priv-rate tickets

Leisure travel is delivered via the Rail Staff Leisure Card, which is issued on joining a TOC.

You can use it to purchase unlimited Priv-rate tickets for leisure travel only, subject to the Restrictions on Travel as documented above in section 2.

The current Rail Staff Leisure Card is valid until 31 October 2022.

Ticket Type Discount available on National Rail services

Anytime 75% off the public fare

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 18 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Ticket Type Discount available on National Rail services

Off-Peak 75% off the public fare.

Travel is subject to the same restrictions as the public ticket.

The agreement for the discount on Off-Peak tickets is subject to yearly renewal by the TOCs.

Advance None

Rovers and 75% off the public fare for most Rovers and Rangers. Rangers Some Rover and Rangers have no priv discount available.

Plusbus Day No discount available. tickets The Rail Staff Leisure Card on its own is not valid for the purchase of a Plusbus Day ticket.

Plusbus Day tickets can be purchased at the appropriate public rate if you present any of the following at the ticket office:

• Priv-rate discounted Anytime or Off-Peak ticket • Priv-rate Rover or Ranger • Priv-rate Season Ticket

A PlusBus ticket cannot be bought if the origin and destination stations of the rail journey indicated on the ticket or pass are located wholly within the same towns PlusBus travel zone (or within the same metropolitan region: Greater Manchester; South Yorkshire; West Midlands; West Yorkshire) 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 19 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Ticket Type Discount available on National Rail services

Plusbus No discount available. Season tickets The Rail Staff Leisure Card on its own is not valid for the purchase of a Plusbus Season ticket.

Plusbus Season tickets can be purchased at the appropriate public rate if you present any of the following at the ticket office:

• Priv-rate Rover • Priv-rate Season Ticket

The PlusBus season ticket may not extend beyond the end of validity date of the Rover or Season Ticket.

Priv-rate tickets are not valid on TfL Underground and DLR services in London except when the ticket shows the Cross-London Indicator, in which case it may be used on the Underground to cross London between the relevant London Terminal stations only.

Priv-rate tickets purchased with a Rail Staff Leisure Card must NOT be used for business, trading, duty or residential (commuting to work or travel to educational establishments).

The agreement underwriting this non-contractual arrangement for Non- Safeguarded Leisure Travel is reviewed annually by TOCs and may be withdrawn at any time.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 20 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Staff Travel Restrictions and complimentary refreshments

The use of Priv-rate tickets and Reduced Rate Season Tickets is subject to Staff Travel Restrictions on rail services.

These are updated each May and December on the RST website. www.raildeliverygroup.com/rst/where-can-i-go.html

Travelling on restricted services is treated as a Travel Irregularity.

Train Operating Companies have restrictions on the acceptance of complimentary refreshments by holders of rail staff travel facilities.

As ticket inspection and refreshment service may be carried out by different on-board staff, those providing refreshments may not know that you are travelling using Rail Staff Travel facilities.

You must refuse refreshments when offered, unless the Staff Travel Restrictions document specifically allows you to accept them.

Class of Travel

If you hold a STD class Rail Staff Leisure Card, then you may only buy Standard Class Priv-rate tickets and travel in Standard Class.

Where a TOC offers Weekend First upgrades, Rail Staff Leisure Card holders with Standard Class Priv-rate tickets, may purchase the Weekend First upgrade at the public rate and travel in First Class accommodation.

A few TOCs may allow the purchase of upgrades for First Class using apps such as Seatfrog, however, not all of them allow this. If it is permitted, it will be documented in the Staff Travel Restrictions.

Apart from the exceptions above, you cannot pay the difference between Standard Class and First Class fares to travel in First Class accommodation.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 21 of 50 Rail Staff Travel Guide for Non-Safeguarded staff

If you hold a 1ST Class Rail Staff Leisure Card, then you may buy either Standard or First Class Priv-rate tickets. If you buy Standard Class Priv-rate tickets, then you may only travel in Standard Class accommodation.

Seat Reservations

When purchasing a Priv-rate ticket it is normally possible to make a seat reservation. Some TOCs restrict staff from making seat reservations and the rules are in the Staff Travel Restrictions.

How to buy a Priv-rate ticket, and what to do if this is not possible

At present it is not possible to buy Priv-rate tickets online, by phone, or from ticket machines.

Where the station has a staffed ticket office, you must purchase a valid ticket before you start a journey, irrespective of the length of queue or wait time.

If the ticket office is closed and local ‘promise to pay’ tickets are available from vending machines you must obtain one before travelling.

If you board a train from a station with an open ticket office and have no ticket, or from a station where ‘promise to pay’ tickets are in use and you haven’t obtained a ‘promise to pay’, the train operator is within their right to refuse to sell you a Priv-rate ticket and report it as a Travel Irregularity.

Only if the ticket office is closed, and there is no local ‘promise to pay’ in use, can you buy a Priv-rate ticket on board a train. You must actively seek out staff on-board the train, have your fare ready and offer to pay it at the first available opportunity. By offering to pay there can be no question that you are trying to travel without paying.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 22 of 50 Rail Staff Travel Guide for Non-Safeguarded staff If you don’t actively offer to pay, then you may be accused of fare avoidance, and risk committing a Travel Irregularity. (See the separate section on Travel Irregularities for the consequences).

Residential Travel (Commuting)

Residential travel can only be granted from the station nearest to your home address and the station nearest your permanent work location.

A Rail Staff Leisure Card cannot be used to buy a Reduced Rate Season Ticket

Reduced Rate Season Tickets are available immediately upon commencing employment with a TOC once their purchase has been authorised by Rail Staff Travel.

Applications must be made to RST using the Employee Residential Travel form (XX01) on the Forms page of the RST website - www.raildeliverygroup.com/rst/forms.html#resi

Once approved, you can take the authorised form to a station purchase a Priv-rate season ticket.

Reduced Rate Season Tickets may also be used for leisure travel. Reduced Rate Season Tickets do not include any element of London travel (LU, DLR, buses).

You can also apply for a Priv-rate Flexi Season ticket. A Flexi Season is a smart Season Ticket that allows eight days’ worth of travel within 28 days between two stations. You need a customer smartcard to be able to get one.

They are not available for rail journeys entirely within the Scotrail network, the Transport for Wales network or the MerseyRail travel area. Flexi Seasons are also not available for journeys entirely within the London Fare Zones Area. What that means is, if your rail station falls within a Travelcard 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 23 of 50 Rail Staff Travel Guide for Non-Safeguarded staff zone then you won’t be able to get a Flexi Season. For example, Barnes to Waterloo is not available on a Flexi Season. For that journey you need to either pay the full fare or get a Priv-rate Season Ticket for one month or longer. They are also not valid on London Overground and TfL Rail services. If you live in London, you can check whether your station is in the London Fare Zones Area at : www.nationalrail.co.uk/London_Rail_Tube_0519.pdf

Applications must be made to RST using the Employee Flexi Season Ticket form (XX32) on the Forms page of the RST website - www.raildeliverygroup.com/rst/forms.html#resi

The agreement underwriting this non-contractual arrangement and may be withdrawn at any time. It is reviewed annually by TOCs, and currently runs to 30 June 2022.

Sleeper Services

Employees, partners and child dependants are eligible for staff travel on Caledonian Sleeper and Great Western Railway Sleeper:

Caledonian Sleepers

On Caledonian Sleeper services between Euston and destinations in Scotland there are two options available for staff discounted travel:

1. 75% discount off the public fare (single only), inclusive of travel and room accommodation (Solo or Twin Accommodation), on presentation of a Rail Staff Leisure Card. Reduced fares are subject to availability and can be purchased in advance from a National Rail station. 2. Purchase a Privilege rate Any time or Off Peak ticket and pay the room supplement. There is no discount on the room supplement. Room supplements can be booked online at www.sleeper.scot

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 24 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Please note that option 1 is usually cheaper.

Holders of Standard Class facilities may only travel in Classic accommodation. Holders of Standard Class facilities must pay the full public rate if they wish to travel in Club Class.

Holders of 1st Class facilities are eligible for discounted travel in either Club or Classic accommodation.

There are no staff discounted rates on travel in Caledonian Doubles.

Travelling with children on Caledonian Sleeper

When travelling with children, you may obtain 75% discount off the public fare inclusive of travel and room accommodation on presentation of a Rail Staff Leisure Card.

You need to request a ‘Solo Room with free child’ ticket and the child effectively travels for free.

Reduced fares are subject to availability and can be purchased in advance from a National Rail station.

If there are more children travelling than adults with rail staff travel facilities, then an additional room will have to be purchased at the 75% discount adult rate.

Caledonian Sleeper Seated day trains

There is limited seating accommodation on the daytime legs between Edinburgh and Fort William and Kingussie and Inverness. Privilege travel facilities are available for use on these legs where they are shown in the public timetable subject to space being available. Reservations are not possible.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 25 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Great Western Railway sleepers

Great Western operate the Night Riviera sleeper between London Paddington and Penzance. There are two options available:

1. 75% discount off the most expensive Advance-Inclusive package in each type of accommodation (solo or twin) on presentation of a Rail Staff Leisure Card. 2. Purchase a Priv-rate ticket and pay the sleeping berth supplement.

Option 1 availability is quota controlled. If no Priv-rate advance package tickets are left, you will need to take Option 2.

As of May 2021, the berth supplement is £60 for a berth in a twin cabin, or £90 for a berth in a solo cabin. The twin cabin cannot be shared with a stranger, so if two pass holders are travelling, the price is £120. There are no discounts on the berth supplements for any category of customer (Child / Railcard / PRIV etc.). 1

Tickets can only be purchased from a National Rail station, by presenting your Rail Staff Leisure Card to show eligibility.

Travel Irregularities

Employees are responsible for the proper use of all rail staff travel facilities that are issued to themselves and their families.

The Employee has absolute discretion as to whether they allow their partner and child dependant(s) to enjoy these facilities.

The Scheme sets out the penalties if any holder of any National or International rail staff travel facility, whether employee, partner or

1 (Source: RST Ref: 90-003-003/D8250INC) 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 26 of 50 Rail Staff Travel Guide for Non-Safeguarded staff dependant child, attempts to use it fraudulently or allows someone else to do so.

Generally, if a primary cardholder transgresses, the partner and all dependants also lose their facilities; if a partner or dependant child is at fault, then generally just that individual is subject to penalty.

Any person who is found to:

• improperly use any Rail Staff Leisure Card • improperly use any ticket/pass issued by or on behalf of a TOC or Group • transfer or any card, ticket or pass, or attempts to do so,

will be liable to prosecution, withdrawal of rail staff travel facilities and, if an employee, possible dismissal.

Priv-rate leisure tickets purchased with a Rail Staff Leisure Card are not valid for business, trading, duty or residential use (commuting to work or travel to educational establishments) by either employees, partners or dependant children. Where such cases are detected they will be treated as a travel irregularity.

There is more information in the Travel Irregularities document on the RST website www.raildeliverygroup.com/rst/where-can-i-go.html

If you have a problem using Rail Staff Travel facilities on TOC services, you should firstly raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.

If your complaint remains unresolved, then you should then raise your complaint with the Rail Ombudsman.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 27 of 50 Rail Staff Travel Guide for Non-Safeguarded staff

Details are at www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).

If you have problems in the following areas, please contact Rail Staff Travel • Using Travel facilities on non-TOC services, e.g. Leisure Railways • The service provided to you by Rail Staff Travel • Using FIP Rail Staff Travel facilities in Europe

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 28 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 7: National Rail services in Great Britain

Rail Staff Travel facilities are valid on the services of the following franchised and concessionary National Rail train operating companies in Great Britain.

Avanti West Coast Island Line (Isle of Wight) C2c Scotrail Caledonian Sleeper South Western Railway Chiltern Railways Southeastern Railway CrossCountry Trains Southern East Midlands Railway Thameslink Gatwick Express TransPennine Express Great Northern Transport for Wales Greater Anglia West Midlands Trains operating Great Western Railway under two brand names London North Eastern Railway • London Northwestern London Overground Railway Merseyrail • West Midlands Railway MTR Elizabeth Line Northern

When a franchised or concessionary operator is replaced by another franchised or concessionary operator, or any other operator appointed by the Department for Transport, rail staff travel facilities remain valid on the services provided by the new operator.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 29 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 8: Other undertakings in Great Britain

Travel facilities are granted to employees, partners and child dependants on some other GB transport undertakings as indicated below.

Unless otherwise stated, only reduced rate travel is available, and for leisure use only.

The Rail Staff Leisure Card does not offer discounts on Eurostar.

You can benefit from FIP discounted fares once you have an FIP International Reduced Rate Card which should be carried with you on the journey.

FIP fares are subject to availability (this is limited between 17.30 and 19.00 on Fridays) so the further in advance the FIP tickets are booked, the greater the choice of trains available.

Reservations on Eurostar services are compulsory. For prices and booking please see www.raildeliverygroup.com/rst/offers

Although tickets can be purchased on the day of travel at the stations served, it is better to obtain tickets in advance – call International Rail Ltd on 0333 003 0423. There are alternative agents, details can be found on our FAQs www.raildeliverygroup.com/rst/faqs.html#IntBook

Reservations can be made in Standard Premier (1st class) by holders of 1st Class FIP.

You cannot upgrade from Standard Class to Standard Premier for holders of Standard Class FIP.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 30 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Grand Central

Open access operator Grand Central accepts: • Priv discounted tickets purchased with the Rail Staff Leisure Card. • Reduced rate season tickets

Heathrow Express

Priv-rate tickets for leisure travel with a Rail Staff Leisure Card can be purchased at the ticket office at Paddington, or the ticket office at Terminals 2 and 3, or the ticket office in the arrival hall at Terminal 4 and Terminal 5. Alternatively, a Priv-Oyster card may be used. The fare charged will be the Priv-rate of the Peak or Off-Peak public single ticket as appropriate.

Children under 16 travel free at all times on Heathrow Express, as long as they travel with a fare-paying adult. Customers travelling with children under 16 should ask Heathrow Express staff to open the ticket gate for them, to allow entry to the platform. Children who have a 5-10 or an 11-15 Zip Oyster photocard or a Young Visitor discount added to a standard retail Oyster card or to a Visitor Oyster card should not touch in or out. There is no limit to the number of accompanied children allowed to travel for free.

At Paddington, Heathrow Express trains usually depart from platforms 6 or 7. If a Heathrow Express train departs from a platform other then 6 or 7, the MTR Elizabeth Line Paddington-Heathrow priv fare will be charged and customers will not be expected to pay more. 2

Hull Trains

Open access operator Hull Trains accepts: • Priv discounted tickets purchased with the Rail Staff Leisure Card. • Reduced rate season tickets

2 (Source RST Ref: 90-035-126/D7588INC) 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 31 of 50 Rail Staff Travel Guide for Non-Safeguarded staff London Tramlink

Unlimited free leisure travel for Rail Staff Leisure Card holders (just show your Rail Staff Leisure Card).

West Coast Railway Company

The Jacobite. Steam-hauled main line charter trains operate weekday return services between Fort William and Mallaig typically from April to October, with weekend return services for a slightly shorter period. You can travel on these services at a privilege rate of a quarter of the published price.

There is no priv rate available on 1st class fares. 3

West Coast Railway Company booking details: Standard class priv rate tickets. Telephone: 01524 732100. First class public rate tickets. Website - westcoastrailways.co.uk

Heritage Rail (generally not on the National Rail network)

Priv-rate travel is generally not available on special event days with leisure/heritage railways. You should check with the railway before making a trip to ensure that priv-rate travel is available on your intended day.

Priv-rate travel is obtained by presentation of the Rail Staff Leisure Card. Other TOC specific and group specific passes will not be accepted.

Railway company Notes Avon Valley Railway Bala Lake Railway Bluebell Railway 50% discount

3 Source RST Ref: 90-035-421/D7976INC 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 32 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Railway company Notes Bodmin & Wenford Railway Brecon Mountain Railway Bure Valley Railway Chinnor and Princes Half-price Adult tickets ONLY when you book Risborough Railway 4 online at www.chinnorrailway.co.uk using the Offer Code TOC (normal Adult price £12, privilege Adult price £6). Free travel for under 5 years and £3 flat-fare for 5-15 years. Valid ONLY on Standard Days. Not valid on any Gala Days, Dining Services, or Santa Specials. At the final Checkout, also please remember to hit the green REDEEM BUTTON for the discount to be applied. This is a commercial offer provided through the goodwill of the CPRR rather than a reciprocal arrangement with Rail Staff Travel. Crich Tramway Museum National Tramway Museum (2 for 1 offer) East Lancashire Railway Not valid on Special events Embsay Steam Railway Ffestiniog Railway and In place of 2nd class accommodation, the Welsh Highland Railway Railway provides 3rd class Great Central Railway Helston Railway Isle of Wight Railway Kent and East Sussex Railway Lakeside and Haverthwaite Railway Lappa Valley Railway Llanberis Lake Railway

4 (Source: RST Ref 90-035-031/D7661INC) 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 33 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Railway company Notes Mid-Hants Railway ( Watercress Line) North Norfolk Railway North Yorkshire Moors Priv-rate tickets are not available on Pullman Railway Dining Trains, and selected NYMR services on the Esk Valley Line to Battersby, and on special event days. Paignton & Dartmouth Steam Railway Plym Valley Railway Priv-rate tickets are not available on North Pole Express services Ravenglass and Eskdale Priv-rate tickets issued only at Ravenglass Railway Booking Office. Not available on Bank Holidays and are always subject to availability. Romney, Hythe and Priv-rate tickets are only issued if purchasing a Dymchurch Light Railway RomneyRover and are not available for use on special event days (see - www.rhdr.org.uk) Severn Valley Railway Snowdon Mountain Priv-rate tickets are issued for return journeys Railway only South Devon Railway Strathspey Railway Swanage Railway Priv-rate tickets are not valid on special event days. Talyllyn Railway Vale of Rheidol Railway Welsh Highland Railway See Ffestiniog Railway West Somerset Railway

On shipping services, unless otherwise specified • Priv-rate travel offers a 75% discount on the foot passenger fare. 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 34 of 50 Rail Staff Travel Guide for Non-Safeguarded staff • Priv-rate tickets are not available on the day of travel at ports and must be purchased in advance. • Port taxes must be paid at the public rate and must be purchased in advance. • Transport of vehicles must usually be paid at the public rate.

P&O Ferries (Dover-Calais & Hull-Rotterdam)

Rail Staff Leisure Cards issued to employees, partners and child dependants can be used for a discount for travel on any of the Dover-Calais, and Hull- Rotterdam routes against the standard fares for any duration.

Travel on the Dover-Calais route as a Foot Passenger (without a vehicle) is free except for the port taxes charged. Port taxes are payable in each direction. Port Tax tickets for travel as a Foot Passenger are not available to book on-line. For these call the P&O Ferries contact centre.

Route Adult port tax Child (4-15 yrs) port tax Dover – Calais £4.00 £4.00

Foot passengers can travel only between 08.25 – 19.15 from Dover and between 06.45 – 21.45 from Calais.

Present your Rail Staff Leisure Card and Photo Identity Card at the port when you check-in for travel. Failure to do so will result in being refused travel.

P&O Ferries booking details • Web www.poferries.com/ATOC (when prompted for your Membership Number, enter the number of your current Rail Staff Leisure Card) • Email: [email protected] • Tel: 01304 448 888. Hours of operation daily 07.30 until 21.00 (22.00 from Easter to September). Telephone bookings attract an additional

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 35 of 50 Rail Staff Travel Guide for Non-Safeguarded staff charge of approximately £5, unless paying Port Tax tickets only, in which case the £5 will not be applied.

Stena Line Irish Services

Rail Staff Leisure Cards for employees, partners and dependant children can be used on services operated by Stena Line on its services to the Republic of Ireland and Northern Ireland.

Travel as a foot passenger is free, but a Port Tax ticket (for all passengers aged 4 or over) must be obtained in advance and presented at the embarkation port.

Passengers should report at least 45 minutes prior to departure on all routes except Belfast-Liverpool where check-in is at least 90 minutes prior to departure.

The following routes tend to be exceptionally busy throughout the summer months, Christmas, New Year, Easter, Halloween and Bank Holiday periods: • Cairnryan – Belfast • Fishguard – Rosslare • Holyhead – Dublin • Liverpool – Belfast

Reservations are compulsory on all sailings. All free and concessionary travel holders must have the correct documentation before travelling. Bookings cannot be made at the Port on the day of departure.

Space for concessionary travel is subject to availability. An alternative can be requested if the first choice of sailing has no space left for concessionary travel.

All Stena Line services are single class.

Vehicles 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 36 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Fares are generally cheaper the earlier the booking is made. As such the 50% discount available to staff for conveyance of vehicles will be on the flexi fare available at the time of booking.

Port Taxes These are payable on Stena Line services in each direction for adults and children (4-15 years).

Route Adult Child (4-15 yrs) Fishguard – Rosslare £5.00 £3.00 Rosslare - Fishguard €7.00 €4.00 Holyhead - Dublin £5.00 £3.00 Dublin - Holyhead €7.00 €4.00 Cairnryan - Belfast £5.00 £3.00 Liverpool - Belfast £15.00 £13.00 Belfast - Liverpool £15.00 £13.00

Environmental Charge All passengers and vehicles are subject to the Environmental Charge introduced as part of the global regulation on Sulphur emissions introduced by the International Maritime Organisation.

The fees are currently payable for all single journeys as follows:

Vehicle Adult Child (4-15 yrs) £3.00/€3.00 £2.00/€2.00 £1.00/€1.00

More details are available on the Stena Line website here: www.stenaline.co.uk/faqs/book-quote-online/what-is-the-environmental- charge

Other facilities Cabins, Stena Plus and Meals can also be pre-booked at brochure prices.

Stena Line booking details 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 37 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Telephone: 08448 471 471 for port tax payments and vehicle discounted fares.

Online: www.stenaline.co.uk for Cabins, Stena Plus and Meals.

Irish Ferries

Irish Ferries operate services between Pembroke Dock and Rosslare, and between Holyhead and Dublin.

Rail Staff Leisure Card holders may purchase privilege foot-passenger tickets.

The discount is available on the price of the foot-passenger ticket. Port tax must be paid at the public rate. Tickets must be purchased from Irish Ferries in advance of travel.

Irish Ferries booking details Telephone 08717 300 400

Windermere Lake Cruises

Unlimited free travel is granted to all Rail Staff Leisure Card holders, including partners and child dependants.

Before boarding, a Boarding Pass must be obtained by producing a valid Rail Staff Leisure Card at the Company’s booking offices at Ambleside, Bowness or Lakeside.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 38 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Buses

Buslink to Luton Airport

Rail Staff Leisure Card issued to employees, partners and child dependents can be used to obtain free travel on the Shuttle Bus between Luton Airport Parkway Station and Luton Airport.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 39 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 9: Travel in London

There is no eligibility for free or reduced rate travel on TfLs’ London Underground, Dockland Light Railway, bus and river services.

National Rail Services in the Oyster area

You can use your Rail Staff Leisure Card to travel at Priv-rate either by purchasing a paper ticket or using an Oyster card.

If you want to travel using Priv-rate on an Oyster card, take your Rail Staff Leisure Card to one of the following National Rail stations. A member of staff will be able to set the NR only Priv discount on your Oyster card using a Ticket Vending Machine. Your Oyster card must be registered before staff can set the discount.

Please note that members of staff cannot set the discount using the ticket office machines.

London Overground are currently not able to set the discount.

London Overground: Acton Central Honor Oak Park Anerley Hoxton Brockley Imperial Wharf Brondesbury Park Kensal Rise Bruce Grove Kensington Olympia Bush Hill Park Kentish Town West Bushey Kilburn High Road Caledonian Road & Barnsbury New Cross Gate London Camden Road London Norwood Junction Canonbury Penge West Carpenders Park Rectory Road Chingford Rotherhithe Clapton Shadwell Crystal Palace Shepherds Bush 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 40 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Dalston Junction Shoreditch High Street Dalston Kingsland Silver Street Edmonton Green South Acton Enfield Town South Hampstead Finchley Road & Frognal Southbury Forest Hill St James Street Gospel Oak Stoke Newington Hackney Central Surrey Quays Hackney Downs Sydenham Hackney Wick Turkey Street Haggerston Walthamstow Central Hampstead Heath Wapping Hatch End Watford High Street Headstone Lane West Croydon Highams Park West Hampstead Homerton Willesden Junction Wood Street

TfL Rail: Abbey Wood Hayes & Harlington Acton Main Line Ilford Brentwood Manor Park

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 41 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Chadwell Heath Maryland Ealing Broadway Romford Forest Gate Seven Kings Gidea Park Southall Goodmayes Stratford Hanwell West Drayton Harold Wood West Ealing

Services operated on the Elizabeth Line by TfL Rail are a National Rail concession and concessionary travel facilities are available.

Services operated on London Overground are a National Rail concession awarded by TfL and concessionary travel facilities are available.

On services operated by Tramlink which is owned by TfL, concessionary travel facilities are available as indicated earlier in this document.

There is no concessionary travel within London on other TfL services (i.e. London Underground, Docklands Light Railway, London Buses, London River Services etc.).

However, Priv-rate tickets purchased with a Rail Staff Leisure Card may used on TfL services for National Rail Cross London journeys between London Terminals stations where the relevant Cross London indication is shown on the National Rail travel ticket.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 42 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 10: Northern Ireland and the Republic of Ireland

You cannot use your Rail Staff Leisure Card for free or discounted travel in Northern Ireland or the Republic of Ireland.

The FIP Card can be used to purchase discounted tickets, and FIP coupons can be used for free travel. See ‘Travel Tips in Europe’ for more information.

If you are crossing the border travelling on the Enterprise service and using FIP coupons and crossing the border then both NIR and CIE coupons are needed.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 43 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Section 11: Foreign Undertakings

European (FIP) Arrangements

The International Reduced Rate Card (FIP Card) is for unlimited reduced rate leisure travel (i.e. buying discounted tickets) and International Coupons (FIP Coupons) are for limited free leisure travel.

FIP free and reduced rate travel facilities may only be used for leisure purposes. They cannot be used for residential, commuting or duty travel.

Guidelines on getting the best out of travel in Europe can be found in the Travel Tips for Europe guide on the RST website. www.raildeliverygroup.com/rst/where-can-i-go.html

After one year’s service, reduced rate or free rail travel is granted to TOC employees, partners and child dependants on FIP carriers.

There are a number of open access and franchised carriers in countries which were previously covered by a single national carrier. FIP facilities are carrier specific and care must be taken by FIP facilities holders to ensure that the carrier accepts the FIP facilities held.

The class of travel allowed by European carriers is the same as that granted to an employee on National Rail.

On FIP carriers, it is usually possible to upgrade from 2nd Class to 1st Class where the difference in the public fare between 2nd and 1st class is paid for in advance. It is an offence for an employee holding 2nd class facilities to travel 1st class unless the difference in fare has been paid prior to travel.

Business class is often not available to FIP 1st or 2nd class facilities holders.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 44 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Restrictions are imposed by FIP carriers from time to time and details are on the Where Can I Go page of the RST website - www.raildeliverygroup.com/rst/where-can-i-go.html

Supplements and seat reservations are payable on many express, long distance or cross-border services, particularly ICE and TGV. Some carriers do not permit supplements to be purchased on board the train, unless departing from a station where the ticket office is not staffed.

Free Travel

Free travel is granted usually once a year on most FIP carriers to all employees, partners and child dependants (see table below for details). FIP International Free Coupons that are issued must be in the same name as your passport and you must have this with you when traveling.

Coupons are valid for a maximum period of 3 months from date of issue. To travel before 31 March of the next year out of the current year’s quota, you must apply before 17 December by e-mail or post, and clearly mark on the form that you want the coupons taken from the current year’s quota.

Apply online on the appropriate International Coupon Application Form (XX09b for employee travel only or XX09c for employees, partners and child dependants) at - www.raildeliverygroup.com/rst/forms.html#international

You must apply a minimum of 3 weeks before your intended date of travel.

Coupons are issued as a batch for the journey requested. If a coupon has been part-used on a carrier adjoining or bordering the country of issue, it may not be used again for any further journeys on this carrier after a return journey has been made to the country of issue. The definition of the carriers adjoining or bordering Britain is EIL (Eurostar), StL (Stena Line – North Sea) and SLL (Stena Line – Irish Sea).

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 45 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Part-used coupons for non-adjoining countries may therefore still be used up. Unused coupons may still be used for another journey as long as the overall period of validity has not been exceeded.

All FIP carriers listed below grant unlimited reduced rate leisure travel for all FIP card holders. The table shows the number of coupons per calendar year available for employees and dependants (in this context dependants refers to both partners and dependant children).

Carrier Location No. free per calendar year for Employees and: Attica Ferries Adriatic and Nil (Superfast Ferries and Blue Star Ferries) Aegean seas BDZ - Balgarski darzhavni zheleznitsi Bulgaria 1, and 1 for each (Bulgarian State Railways) eligible Dependant BLS AG Switzerland 1, and 1 for each eligible Dependant BSB/VSU - Bodensee-Schiffsbetriebe Austria, 1 (employee only) (Lake Constance Ships) Switzerland, Germany ČD - České dráhy Czech 1 (employee only) (Czech Railways) Republic CFL - Société nationale des chemins de fer Luxembourg 1, and 1 for each luxembourgeois eligible Dependant (National Railway Company of Luxembourg) CFR - Căile Ferate Române Romania 1 (employee only) (Romanian Railways) ClÉ - Córas lompair Éireann Republic of 2, and 2 for each (Irish Transport System) Ireland eligible Dependant CP - Comboios de Portugal Portugal 1 (employee only) (Railways of Portugal) DB - Deutsche Bahn AG Germany 1 (employee only) (German Railways) DSB - Danske Statsbaner Denmark 1 (employee only) (Danish State Railways) 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 46 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Carrier Location No. free per calendar year for Employees and: EIL - Eurostar International GB, France, Nil Belgium, Netherlands FS - Ferrovie dello Stato Italiane Italy 1, and 1 for each (Italian State Railways) eligible Dependant GYSEV - Győr-Sopron-Ebenfurti Vasút Austria, 1 (employee only) (Győr-Sopron-Ebenfurti Railway) 5 Hungary HŽ - Hrvatske željeznice Croatia 1 (employee only) (Croatian Railways) KD - Koleje Dolnośląskie Poland 1 (employee only) (Lower Silesian Railways) KŚ - Koleje Śląskie Poland 1 (employee only) (Silesian Railways) KW - Koleje Wielkopolskie Poland 1 (employee only) (Greater Poland Railways) ŁKA - Łódzka Kolej Aglomeracyjna Poland 1 (employee only) (Łódź Metropolitan Railway) MAV - Magyar Államvasutak Hungary 1 (employee only) (Hungarian National Railways) NIR - Northern Ireland Railways Northern 2, and 2 for each Ireland eligible Dependant NS - Nederlandse Spoorwegen Netherlands 2, and 2 for each (Netherlands Railways) eligible Dependant ÖBB - Österreichische Bundesbahnen Austria 1, and 1 for each (Austrian Federal Railways) eligible Dependant PKP - Polskie Koleje Państwowe Poland 1 (employee only) (Polish State Railways) RENFE - Red Nacional de los Ferrocarriles Spain 1 (employee only) Españoles (National Network of Spanish Railways)

5 Also known as Raaberbahn. 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 47 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Carrier Location No. free per calendar year for Employees and: SBB-CFF - Schweizerische Bundesbahnen Switzerland 1 (employee only) (Swiss Federal Railways) SNCB - Société nationale des chemins de Belgium 2, and 2 for each fer belges eligible Dependant (National Railway Company of Belgium) SNCF - Société nationale des chemins de France 2, and 2 for each fer français eligible Dependant (National Railway Company of France) SP - Schweizer Privatbahnen Switzerland 1 (employee only) (Swiss Private Railways) StL - Stena Line BV 6 North Sea 2, and 2 for each eligible Dependant SV - Srbija Voz Serbia 1 (employee only) (Serbian Railways) SŽ - Slovenske železnice Slovenia 1 (employee only) (Slovenian Railways) THI - THI Factory France, Nil (Thalys) Belgium, Germany, Netherlands Train OSE - ΤραινΟΣΕ Greece 1, and 1 for each eligible Dependant VR - VR-Group Ltd Finland 1 (employee only) Vy - Vygruppen Norway 1 (employee only) ŽFBH - Željeznice Federacije Bosne i Bosnia- Nil Hercegovine Herzegovina (Railways of the Federation of Bosnia and Herzegovina)

6 Stena Line BV free travel for one return journey – present an FIP coupon + Port Tax ticket + Environmental Charge. Reduced rate tickets available at ports only. Advance reservations mandatory – phone 01255 202352. 90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 48 of 50 Rail Staff Travel Guide for Non-Safeguarded staff Carrier Location No. free per calendar year for Employees and: ŽPCG - Željeznički prevoz Crne Gore Montenegro 1 (employee only) (Railway Transport of Montenegro) ŽRS - Željeznice Republike Srpske Bosnia- 1 (employee only) (Republika Srpska Railways) Herzegovina ŽRSM - - Železnici na Republika Severna North 1 (employee only) Makedonija Macedonia (Railways of the Republic of North Macedonia) ŽSR - Železnice Slovenskej republiky Slovakia 1 (employee only) (Railways of the Slovak Republic)

Reduced rate travel – FIP Cards

International Reduced Rate (FIP) Cards are valid for two calendar years. They are only valid for travel in conjunction with the Passport of the holder, and must be presented to purchase discounted tickets, and also when discounted tickets are inspected. The name on the passport must match that on the International Reduced Rate Card.

For a new International Reduced Rate Card, apply on the FIP Card Request Form (XX09a) on the Forms page of the RST website - www.raildeliverygroup.com/rst/forms.html#international

Booking reduced rate tickets or obtaining reservations for free travel

To obtain reduced rate tickets, seat, couchette, sleeper reservations and supplements from the UK, you can contact, International Rail. Bookings can be made as early as 6 months, or as late as 21 days, prior to travel. If your journey has more than two legs you must email International Rail rather than phoning them.

W: www.bookmyrst.co.uk/

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 49 of 50 Rail Staff Travel Guide for Non-Safeguarded staff T: 0333 003 0423 (charged as a local call within UK) E: [email protected]

You can also make bookings by telephone for journeys involving any of the following:

• When using International Coupons for free travel but additionally requiring reservations or supplements, or using an FIP card for discounted journeys • Eurostar* London to Lille/Paris/Brussels/Amsterdam • Lyria* TGV services between France and Switzerland • Thalys* services (operated by THI Factory) between France/Belgium and the Netherlands and Germany • Thello* day and night services between France and Italy • AVE** services within Spain • TALGO* services within Spain and between Spain and Portugal • RENFE services within Spain and services between Spain and Portugal • ALLEO* services between Paris and cities in Germany

* FIP Leisure Fares include travel ticket and seating/overnight accommodation. International Coupon Tickets are not valid.

** special FIP Leisure Fares which include travel ticket and reservation are payable by holders of International Coupon tickets and International Reduced Rate Cards.

When booking please have your International Reduced Rate Card and debit/credit card details ready.

90-011-032 D7430AA v14 Aug 2021 Rail Staff Travel Page 50 of 50

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Contact RST

Updated - 1 August 2023

This page tells you who to contact about your staff travel facilities, depending on which category of staff you are.

If your category is not specified, you should get in touch with your own company’s nominated representative.

If you have a problem using Travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.

If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org (opens in a new window; please note we are not responsible for the content of external websites) or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).

If you have problems in the following areas, please contact Rail Staff Travel using the contact details below

• Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
• The service provided to you by Rail Staff Travel
• Using FIP Rail Staff Travel facilities in Europe

Active Employees

Retired employees, rst contact details.

Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.

• BTPF Constitution
• Data Protection Policy Statement
• Fred Olsen – Black Friday Offer
• Fred.Olsen FREE Drinks Offer
• Fred. Olsen World Cruise 2025
• Fred. Olsen Affinity News
• Railway Children
• RBF – Make a FREE Will Month

Staff Travel Facilities Information

• Railway Benefit Fund
• Railtrail Tours
• B.T.P.F. / Railway Benefit Fund
• NPC Campaign Bulletins
• First Class Concession
• Guarding Passengers
• The Railway Industry Memorial
• Get In Touch

FIP coupons –This only applies if you are eligible for these

We are trialling a temporary solution to issue FIP coupons. The postal service is experiencing delays in some areas. Once available, applications must be made a minimum of three weeks before your intended outward date of travel.

Whilst we hope we will be able to fulfil all applications, this temporary solution has a limited production capacity. If the number of applications exceeds the capacity, we may have to suspend the service. Please only apply for FIP coupons if you are certain that you will be travelling and bear in mind that there is a risk we will not be able to deliver coupons in time for your trip.

We will update the news page of our website when we are able to accept applications again.

If we post coupons to you, we will no longer accept unused ones back (including images of them cut up), even if they do not arrive in time for your travel date.

Please remember you can use your FIP cards for discounts of between 50 and 75%. More information in our Travel Tips for Europe guide is available at www.raildeliverygroup.com/rst/where-can-i-go.html

S taff Travel Card

You should have received your Staff Travel card. If you have not, please confirm to us your address and which cards you have yet to receive. If you do not do this by the end of July, then you will need to pay for any replacements.

Regional Blue Status Pass Eligibility

Click a Region below to view or download a map showing the routes covered by its blue ststus pass

• EASTERN REGION
• LONDON MIDLAND REGION
• SCOTTISH REGION
• SOUTHERN REGION
• WESTERN REGION

These can also be found on the Rail Delivery Group web page which also has:

• Rail Staff Travel Guide for holders of the Rail Staff Leisure Card, formerly ‘Rail Staff Travel guide for Non-Safeguarded Staff’.
• Rail Staff Travel Guide for holders of the RST Online Leisure Card.
• Rail Staff Travel Guide for holders of the Staff Travel Card, formerly ‘Rail Staff Travel guide for Safeguarded Staff’.
• Staff Travel Card Map – London Area including London Underground interavailable route.
• Gold and Silver Status Pass Map – London Area including London Underground interavailable route.
• Staff Travel Restrictions
• Staff Travel on Eurostar
• Staff Travel in Europe :~ Introduction to FIP facilities for TOC new starters. Travel Tips for Europe. Map provided by SBB covering their services in Switzerland on which FIP facilities are valid. MÁV Parental Consent form (Cross-border Hungary journeys). DB-AG Staff Travel Restrictions.
• Travel Irregularities.

Payment for lost cards and passes

As we currently cannot accept calls, we have changed our processes for paying the replacement fee. When you submit a Replacements form (XX10) please provide a phone number. We will then e-mail you to confirm we will be calling, and  one of the RST team will take the payment over the phone.

Heritage and Leisure Railways

Heritage and Leisure railways are a big part of Britain’s tourist industry. Although mostly run by volunteers they all have fixed costs and have suffered from the disruption to the tourist industry this year. Many are starting to reopen and will want to welcome as many visitors as possible. Please consider supporting them later in the year.

Your Staff Travel Card gets you a discount on many of these. You can find a list of them in our Where Can I Go guides which you can find here.   www.raildeliverygroup.com/rst/where-can-i-go.html

If you do intend to visit one of them, please do so in accordance with the travel guidance as outlined above.

Moving house?

If you change your home address, you must let Rail Staff Travel know as well as RPMI. This ensures that you continue to get your facilities delivered to the correct address.

Help all retired employees receive news from Rail Staff Travel

E-mail is the quickest way for us to keep everyone informed of Rail Staff Travel issues. If you have friends also in receipt of Rail Staff Travel facilities who have not received this newsletter, please encourage them to provide their e-mail to Rail Staff Travel.

We are trialling a new tool for sending these emails, so it’s possible some will go into recipient’s junk/spam or promotions folders. If you have friends who have not received it, please ask them to check all folders.

Yours sincerely

Sarah McAdam Scheme Compliance Manager

Rail Staff Travel | Rail Delivery Group

RST, PO Box 72071, London EC1P 1JD

[email protected]  |  www.raildeliverygroup.com/rst

StaffTraveler for web

By popular demand, we created a new, fast way of requesting and answering load requests from the comfort of your computer. It's fast, convenient, and packed with new features! Try it out at  stafftraveler.app .

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Stafftraveler has over  775,000  members from all airlines in the world, answering more than  25,000  non-rev load requests each day., join them today and make your non-rev trips easy and stress-free.

Making staff travel easy and stress-free, like it should be!

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RAIL STAFF TRAVEL

RailTourGuide are a private company, we provide a Rail Staff Travel booking service.

We can arrange FIP reduced rate tickets for Eurostar and other European rail routes including Germany, Belgium, Holland and Switzerland . please note we cannot arrange FIP rates in France.

IMPORTANT PLEASE NOTE: FOR OUR RAIL STAFF TRAVEL SERVICE WE WORK VIA EMAIL ONLY.

How to buy tickets from us?

• Register Register as a Direct Customer at the following link: https://www.rtgportal.com/CustomerRegistration
• E-mail your Rail Staff Enquiry to us Email [email protected] In the email subject line enter: RAIL STAFF TRAVEL ENQUIRY / YOUR SURNAME
• You will receive your Quotation You will receive your quotation from us by e-mail, usually within 24 hours during normal office hours (normally much sooner!)
• Book and make payment via BACS If you are happy to book the price quoted; you can reply to the quotation by email along with the full passengers names, dates of birth and the FIP card number for each traveller. Once we have received your payment via BACS, we will then send you a booking confirmation and your E-tickets via email.

Our commitment to you

• Maximum 24 hours turnaround time on emails, during our office hours (normally much quicker!)
• Excellent customer service from RailTourGuide.
• All Rail Staff Travel tickets will be issued as E-Tickets and sent to you by email only.

Your commitment to using our Rail Staff Travel service

• All Rail Staff Travel enquiries and questions about existing bookings must be sent by email only to [email protected]
• All Rail Staff Travel bookings must be paid for by BACS Transfer only.
• All Rail Staff Travel bookings, once booked and confirmed via us are Non-Flexible and Non-Refundable.

BACS PAYMENTS NAME: RAILTOURGUIDE GLOBAL LIMITED / SORT CODE: 20-59-59  / ACCOUNT NO: 63590216

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Steelers country, let’s ride !

Pittsburgh, the western Pennsylvania home to steel, sports and sandwiches with french fries and cole slaw packed within the bread , is supposedly a top travel destination, says one National Geographic writer.

The newly released “Here Not There” by Andrew Nelson  lauds the Rust Belt city of three rivers as an excellent alternative to fecal matter-filled San Francisco — a so-called destination dupe not worth the money or hassle, according to Nelson.

The author also boasted Detroit’s beach scene being comparable to Miami and that seeing a play in Cleveland, Ohio does “match the levels of New York City’s Broadway.”

“For those that haven’t been, Pittsburgh is a revelation — like San Francisco, it’s a mix of forward-thinking technology sectors mixed with some of the most historic and community-minded 19th Century neighborhoods found anywhere. And, of course, hills,” Nelson said, according to KDKA News .

Along with gorgeous views of the city’s promontories showcased on the Duquesne Incline cable car, Pittsburgh is also home to the nation’s steepest street — cobblestoned Canton Avenue .

After all, who needs the serpentine of Lombard Street when you can challenge gravity head to head?

Nelson also praised cultural institutions like the Carnegie Museums and Phipps Conservatory and Botanical Gardens. Pittsburgh also relishes in the honor of being home to the second-best-ranked food festival across the states thanks to Picklesburgh .

Although that’s a big dill in the black and yellow town, locals may suggest hitting the Italian or many other international, renowned markets in the Strip District . The city’s Andy Warhol Museum is another hit as well.

“We have worked hard to position Pittsburgh as a travel destination that will surprise and delight visitors, and this designation showcases our destination’s ability to do just that,” said tourism council VisitPittsburgh’s president and CEO Jerad Bachar.

“Tucked away in the heart of the East Coast, Pittsburgh is a place where tech meets rec, Warhol meets whiskey and unexpected adventures abound.”

Still, for years the steel town has been a sports lovers’ destination beyond seeing the six-time Super Bowl champ Steelers. After all, it raked in $6.4B in tourism bucks during 2023, the TV channel reported .

From April to September, ballpark chasers routinely trek to see one of baseball’s most beloved at the riverfront and skyline displaying PNC Park, home of Roberto Clemente’s Pirates.

Though, unlike outside the Giants’ home of Oracle Park in San Fran, it takes more bravery to kayak in the Allegheny River to try and hawk a home run ball.

Even without Jaromir Jagr bobbleheads to show for it , hockey diehards also get their fill in watching the dynamic duo of Stanley Cup winners Sidney Crosby and Evgeni Malkin with the Penguins. They just haven’t beaten the New York Islanders in a playoff series for over a decade.

Add Duquesne men’s basketball to that citywide hype after they won the school’s first March Madness game since 1969 last month, too.

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Full F and M train service resumes after months of repairs

After seven months of repairs to subway tracks and tunnels, full F and M train service resumed Monday morning for thousands of commuters.

Service was partially suspended last August to fix infrastructure leaks to prevent future erosion and deterioration, as well as extending the lifespan of the current infrastructure, according to the MTA.

During that time, crews removed existing track and constructed new concrete roadbed end tracks, installed more than 25,000 feet of new third rail with protection boards, brackets and insulators, replaced old cables and installed new signals, officials said.

The shuttle that has been running between Lexington Avenue-63rd Street and 21st Street-Queensbridge was suspended at 5 a.m. March 30 as part of the final stage of the project.

Regular service on the F and M trains officially resumed at 5 a.m. April 1.

NEWS... BUT NOT AS YOU KNOW IT

• M25 shut by crash while faulty train causes severe delays on London Underground

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The M25 in Surrey has been closed anticlockwise while emergency services work at the scene of a serious single-car crash.

Traffic has been building on the London orbital road since earlier this morning following the closure of the section between Junction 5 at Godstone and Junction 6, which links to the M26.

National Highways has said drivers should expect delays of 30 minutes or more and suggested a diversion along the A22 and A25.

Surrey Police said the incident involved a single black Vauxhall Corsa, adding: ‘We will open lanes for traffic to flow as soon as it is operationally safe and possible to do so.’

The driver of the car is receiving medical treatment from an air ambulance crew.

Commuters have also been facing severe delays on London public transport as they head into work.

A faulty train has impacted service on the Circle and District lines, while a power supply failure has closed sections of the Bakerloo line and the Overground.

The District line is affected between Tower Hill, Ealing Broadway and Richmond westbound, while the Circle line is delayed anti-clockwise with a good service clockwise.

There is no service on the Bakerloo line between Stonebridge Park and Harrow and Wealdstone, nor the London Overground between Willesden Junction and Watford Junction – on what will soon be known as the Lioness line .

The #M25 in #Surrey is now closed anti-clockwise between J6 ( #Godstone ) and J5 ( #M26 link) following a single vehicle collision. #TrafficOfficers and emergency services remain at the scene. For further info please see: https://t.co/znksmkfA4k pic.twitter.com/mEmzLj0KGf — National Highways: South-East (@HighwaysSEAST) April 4, 2024

Meanwhile, rail travellers are facing separate disruption from industrial action that will continue over the next three days.

An overtime ban is in place for 19 rail operators across England ahead of strike action on April 5, 6 and 8.

Which train operators are striking and when?

• Friday April 5  – Avanti West Coast, CrossCountry, East Midlands Railway, London Northwestern Railway and West Midlands Railway
• Saturday April 6  – Chiltern Railways, Great Western Railway, Heathrow Express, LNER, Northern and TransPennine Express
• Monday April 8  – c2c, Gatwick Express, Greater Anglia (including Stansted Express), Great Northern, Southeastern, Southern, South Western Railway (including Island Line) and Thameslink

Latest London news

• Exact date the UK is set to be hotter than Los Angeles revealed
• There are some secret ancient ruins hiding in a London car park

To get the latest news from the capital visit Metro.co.uk's London news hub .

Another overtime ban for English train operators will be in effect on Monday and Tuesday, which may significantly affect timetables.

An additional drivers’ strike on the London Underground on Monday is expected to deepen the pandemonium for commuters and other travellers on that day.

While the Elizabeth Line, London Overground and DLR are not directly affected by the strike, it is expected that they will be much busier as a result.

A further Tube drivers’ strike is expected to take place on May 4.

Get in touch with our news team by emailing us at [email protected] .

For more stories like this, check our news page .

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