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Things You Should Know Before Booking Cheap Flights on Kiwi.com

May 2, 2021 by Silvia 61 Comments

Step aside, Skyscanner, there’s a new kid on the block and she works harder than you do: Kiwi.com .

Have  you used it yet?

If you don’t know about it, Kiwi.com is the newly popular flight booker that everyone has been talking about lately, as it’s taken the flexibility of search engines like Skyscanner but added a bunch of incredibly useful features to find even better prices and routes.

In fact Kiwi recently found me a route to Morocco that was $120 cheaper than what I had found on Skyscanner or Momondo. I most recently used Kiwi to book a flight from Johannesburg to Pemba in Mozambique in August (2019) and it worked great.

There are, however, some things you should know about using Kiwi to book flights if you want to get the most out of the site and not run into any difficulties later on.

And no, this post isn’t sponsored by Kiwi – I’m just a little obsessed with it at the moment!

First though, here are the things I love about Kiwi (and why I think it’s become so popular):

Kiwi searches for the cheapest route, regardless of codeshares

And this is what makes Kiwi so awesome. While other flight search engines will try to get you booked through your entire route on either the same airline or airlines with codeshares, Kiwi will look at all of the cheapest possibilities, even if it means putting you on two totally separate flights (where you have to check in again during your layover) or sending you to a random airport totally off route.

While this isn’t ideal for people looking for the fastest and easiest way to get somewhere, it’s perfect for people looking for the absolute cheapest option.

In fact, this is what I used to spend hours doing myself – often I’d end up booking a flight from Oslo to London, and then London to wherever I was actually going, as it tended to be much cheaper.

So basically Kiwi does flight hacking for you. It’s a HUGE timesaver.

They offer a flight guarantee for unprotected flight routes

The obvious downside of booking a bunch of separate flights somewhere is that if your first flight is delayed and you miss a connection, you won’t automatically be put on the next available flight, but will instead have to pay for a brand new one.

Luckily this has never happened to me, but I’ve had a few close calls that seriously stressed me out!

But Kiwi actually offers a guarantee that covers cases of flight delays, cancellations, and schedule changes.

If your flight is suddenly canceled or there wasn’t enough time to make your connection, Kiwi will put you on a new flight for free. The only condition is that if the new flight is more than twice the cost of the original you will have to pay for any amount over 2x the original price.

Plus, if your flight is delayed for over 4 hours you’ll get a $10 food voucher, if you need to switch airports they’ll cover your transport, and if the delay is more than 8 hours overnight they’ll cover your accommodation (up to $50, and you must show them your receipt).

You do have to reach out to Kiwi directly as soon as something happens with your flight – there are stories of people missing out on the guarantee because they didn’t actually contact Kiwi but tried to sort their flights out at the airport independently. I asked a representative about this and she stressed that you MUST contact Kiwi before booking yourself on any new flights if you want Kiwi to cover them.

And just so you know, two of my friends separately had to use Kiwi’s guarantee and had no problems – they said Kiwi responded quickly and got them each on new flights for free. Again though, it’s important to contact Kiwi to book the flights, as they will not reimburse you for flights you book on your own. 

You can read the guarantee here , and email them with any further questions (I emailed them before writing this post and they were super responsive).

While this guarantee isn’t perfect, as there’s a possibility you’ll have to pay a bit extra for your new flight or part of your accommodation, it’s a far better option than booking separate flights yourself and having no guarantee at all.

I think of Kiwi as an upgrade from flight hacking where you’re putting together the flights yourself – it does the same thing for you (in less time) while also giving you a good degree of insurance should things go wrong.

However, do note that this is still less safe than flying on connected routes, where you’ll automatically be put on a new flight by the airline. If money isn’t an issue then I would book directly with airlines instead of using Kiwi, as it can be a bit of a gamble.

Kiwi flight refund

And if your travel plans change and you need a flight refund from Kiwi.com, you can find the Kiwi cancellation policy here .

You can search flights from and to regions, instead of specific cities

While a lot of other flight search engines offer this to a degree, Kiwi has the most flexibility I’ve seen.

Like, come to think of it, maybe  this feature is the coolest thing about Kiwi.

First, you can search flights to or from “anywhere” if you want the ultimate flexibility. So you can find the cheapest flight from your departure point, or even the cheapest departure point for your destination.

Even cooler though, if you click on any area of the map on the Kiwi.com homepage , a circle will appear and you can drag it to whatever region you want and adjust its size to determine where you would like your flight to depart from. And then you can either type in a specific destination (or destinations), or you can click the map again and draw a circle around the region you would like to fly to.

This is super helpful if you’re planning a longer trip in two different regions and don’t really care which specific city or even country you fly to or from. But it’s also convenient if you have a few different nearby airports in different cities that you’d like to search for all at the same time.

So like, when looking up where to go in May, Dan and I drew a circle around southern Norway for our departure (as there are a few different airports near us) and then a circle around all of southern Europe, since we want to go somewhere warm.

Then we just zoomed in on the map and could see all the different city options with the price next to them. Super easy!

And then we drew a circle around Japan, you know, just in case it was magically super cheap (it wasn’t).

You can search multiple destinations at once

Before I switched over to Kiwi I almost always used Skyscanner to search for flights (since it also includes budget airlines), and something that would drive me crazy was having to do separate searches if I wanted to change my departure or destination city.

Well, if you want to be more specific than circular regions, Kiwi lets you search a bunch of different departure cities and/or countries as well as a bunch of different destinations, all at the same time. Again, huge time saver!

You can search for flights over no specific dates, a set range of dates, and a specific duration

If your schedule is flexible, Kiwi also lets you search for flights “anytime” or over a set range of dates. You can also specify how long you would like your total trip to be, so if you know you want to take a holiday for about 10-14 days sometime over the summer, you can search for flights in a date range of June to August, and then select your “Time of stay” to be 10 to 14 nights.

This way you can figure out not only where your cheapest holiday option is, but also when and for how long.

You can use Kiwi.com’s “nomad” tool to book the cheapest possible multi-city trip

I still can’t get over how cool this is. With the nomad tool you can enter all the cities you’d like to visit along with how long you’d like to stay in each city, and Kiwi.com will work out the cheapest possible option. So you don’t need to keep checking different dates or changing up the order of your trip, because Kiwi.com will tell you which order to book it for the cheapest possible flights.

This tool is especially helpful if you’re going on a longer trip to a bunch of cities, like backpacking through Europe or visiting a bunch of places across the US, for example.

Things you should know about booking with Kiwi.com

Okay, so I covered all the things I love about using Kiwi, but there are also a few important things you should know before booking your flights through Kiwi.com.

Adding extra baggage after booking your flight can be more expensive than direct with the airline

This one is kind of annoying, though if you’re lucky it could actually work in your favor.

If you realize after making your booking that you want to add extra checked luggage, you have to do so through Kiwi, not directly with the airline.

And because Kiwi deals with so many different airlines, instead of charging exactly what each airline charges for extra luggage, they have their own set price list. This is an average of the luggage costs for different airlines, so while in some cases Kiwi might charge you less than the airline does, in other cases you might end up paying more (though of course it will still be less than you would have to pay at the airport).

It’s something to be aware of when booking your flight.

When flying unprotected routes you might need to go through customs – and may need a visa!

Since part of the genius of Kiwi is finding unrelated flight routes to get you to your destination, you might have to go through customs and check in again during a layover.

I had to do this on my 5-hour layover in Paris during my flight from Morocco to Oslo. And on my way from Oslo to Morocco I actually spent a night in Lisbon, essentially having a free day in Lisbon thanks to the money I saved by flying two separate routes.

Your Kiwi ticket will clearly state if you have to collect your luggage and check in again during a layover. And this is really important: check to see if you need a visa for whatever country you’ll be going through customs in! Even if it’s not your final destination, there are some cases where they won’t let you through to check in to your next flight if you don’t have a visa.

So, if I had needed a visa to enter France or Portugal, I wouldn’t have been able to go through customs and check in for my next flight.

This doesn’t happen often, but I have heard complaints about Kiwi regarding this, from people who didn’t realize that they would need to go through customs during their layover. While a lot of places do offer special transit visas, I usually try not to have a layover anywhere I’d need a visa, just to avoid any potential hassle.

You’ll end up making way too many travel plans

All the flexibility Kiwi offers in searching for flights can be a little dangerous – at least if you’re like me and want to travel everywhere. When Dan and I were looking at flights this morning I found all sorts of other places I wanted to visit that I hadn’t realized where so cheap!

I mean, there are many worse problems to have.

Have you booked through Kiwi.com yet? Any tips to add?

Since I love using Kiwi to book my flights I just joined their affiliate program, which means I’ll make a small commission if you book a flight through them. Most flight search engines have similar programs, but I only joined Kiwi’s because I like it the most!

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Annika says

April 14, 2017 at 7:48 pm

I’d never heard of this before and I’m already in love! I’m sharing your post on a few facebook groups of solo travellers, I’m sure they’ll be interested too 🙂

Silvia says

April 17, 2017 at 10:10 pm

Awesome, so happy you found it useful!

April 15, 2017 at 11:56 am

Haha – I must say this wasn’t the first Kiwi brand that came to mind when you wrote Kiwi, as a (former) Norwegian supermarket employee! Seriously though, this sounds like a great resource, and one that even people who don’t need to hunt for the very cheapest flights may want to use, as it comes with so many smart options!

Haha when I first told Dan about the site he typed in “Kiwi” and the supermarket came up! So funny.

Jennifer says

April 17, 2017 at 12:16 pm

I’ve never heard of this before. I always just checked Skyscanner as well. It sounds interesting though, and I will have to check it out the next time I plan some imaginary trips. Thanks!

April 17, 2017 at 9:54 pm

Haha so I’m not the only planning imaginary trips then!

April 24, 2017 at 12:40 am

I love using Kiwi! I just recently found out about them. I haven’t yet taken a flight through the service, but from my browsing so far, they have been cheaper than Skyscanner in some instances.

Thanks for writing up the guide!

May 1, 2017 at 11:08 am

Yeah, you always have to shop around a bit!

Michaela says

May 2, 2017 at 2:58 pm

Actually, I first used kiwi to book a flight to Norway. I love how cheap it is and I also know a few people working there, so they told me about how it works. The disadvantage is that it’s mostly for days not compatible with work hours.

May 5, 2017 at 4:50 pm

How funny! But yeah, it’s not always the most convenient, but at least they find cheap routes.

January 20, 2019 at 4:05 pm

Hey sylvia, just wondering if kiwi would works for family tarvelling?thank you..tanya

C Cook says

January 19, 2019 at 8:11 am

Is it difficult to check in at the airport of each airline?

Denise says

July 25, 2017 at 9:03 pm

Don’t even think of cancelling a flight. You’re not cancelling with the airline and able to use whatever remains on a rescheduled trip. You’re cancelling with them and in 30-ish days they’ll let you know what/if any balance you have left after regular cancellation costs and their fees.

I’ll only use them for research from now on. 🙁

Lynn Kvamme says

August 23, 2017 at 11:22 pm

Okay, I just booked my first domestic flight in the US with Kiwi and the hubby just booked his flight to Norway. His name is Jon Erik and is Norwegian, do you know him (bahahaha, just kidding).

Anyway, we work with plant based natural healthcare there so he travels to Norway a lot. 1000 thanks for your awesome article and for saving us some serious cash!

I would love to send you some free samples to try if you want. You are going to fall in loooove!

Smiles, Lynn

August 31, 2017 at 11:14 am

Oh that’s so exciting, I’m glad you found good deals!

September 8, 2017 at 11:10 pm

HI, Thanks! I just bought a non stop ticket from LA to Stockholm for $307! So affordable!!!

Fiorella says

October 3, 2017 at 2:52 am

Thank you for the info. I just booked a flight within europe via Kiwi.com. One thing that I find a little odd is that they ask for my passport number and expiration date to check me in. Have you also been requested this info before? Can one check-in directly with the airline rather than via Kiwi?

Thank you in advance!

October 3, 2017 at 4:20 pm

I think you can check in directly – I guess try and see what happens? I know you can check in directly at the airport for sure, as that’s what I’ve done.

February 10, 2018 at 6:43 pm

The reason why they are asking for passport number is bec,kiwi.com wants to do auto check in for you esp if u have check in baggage.that is less hazzle for you.It is still the passenger’s choice if they want to take advantage of the auto check in,or do manual check in at the airport.

LisaMarie says

January 16, 2019 at 10:32 pm

I fly a few times a year to Europe and find that many airlines are asking for passport numbers and expiration dates.

cheap airline tickets says

November 4, 2017 at 1:25 pm

Thanks for sharing this article. Your article helps me a lot. Keep Sharing. Nice Work!

November 20, 2017 at 11:28 am

The booking itself is easy, but just pray that you face no issues.

When flying from Brazil to Europe the airline demanded extra payment in cash, otherwise I wouldn’t be let on the plane. No mention of it anywhere on the ticket. Normal tickets have all the taxes and costs included.

I also wanted to get a refund for one of the legs I had with them. It’s been now over 30 days and haven’t heard a word since.

So I just hope you have better experience than I did. For me this was the last booking with kiwi.com

trubac says

November 22, 2017 at 2:59 pm

I was glad when first I found Kiwi.com, now not so much, either they changed or something going on that doesn’t show most of the flights. In the last couple of months lots of airlines are missing from the searches, and more dates I’m adding, the less flights are finding, if I choose for example New York – Bucharest, round-trip leaving anytime – returning anytime, the search is coming up only with low cost airlines, like Norwegian Air and Ryan Air, if I filter those two off, no flights at all!?! So, I’m very disappointed about this website.

Lindsey says

November 26, 2017 at 2:48 pm

I would strongly advise you NOT to ever book a flight with Kiwi. I used them for the first time to book a flight (for today!). I was a little wary because I hand’t heard of them, but I was looking for the lowest price option on a flight I was taking on short notice, and they came up in my results on Kayak so I thought it would be ok. It is not ok.

When they made my bookings on their end with the airline, they put my husband’s name in as “Mr. [My Name] Jr.” instead of his name, even though I had put his name down as the 2nd passenger (because I’m not an idiot). He doesn’t even have a Jr. at the end of his name so I have no idea where they came up with this.

Anyway, I contacted Kiwi a couple weeks ago to have my husband’s name changed on the tickets. (We just booked these flights 3 weeks ago.) They emailed me after a couple days to say they had gotten his name changed with one airline, but hadn’t been able to do it with the second airline yet. They said they would let me know when they had done so. Earlier this week I replied to their email to ask about the status, and they said I needed to send them a scanned copy of my husband’s passport for the airline to process the change. I replied that this seemed unnecessary since it’s a domestic flight, and why couldn’t they just change it. They wouldn’t budge. I tried calling the airline directly, but they couldn’t do it because it was a third party booking. So two days ago I sent them a picture of my husband’s passport. Yesterday I hadn’t heard anything so I called them, and they hadn’t sent the info to the airline yet. The agent I spoke with said he would do so right away, and I would hear back in 2-4 hours. That didn’t happen, so I hopped on live chat last night. All they could tell me was there was no update and they would email me when there was. They also tried to ask me for MY passport information, but I told them I don’t have a current passport, there was zero reason for them to need it because this is a domestic flight, and at this point I’m pretty sure they’re scammers and I will come after them in every way possible if anything goes wrong related to this.

As of this morning I still haven’t heard from them, and we have to leave for the airport in an hour, so it looks like we’ll be spending our long layover in Vegas hanging out in the airport instead of exploring the Strip as was our plan, because we can’t risk him leaving the terminal and having to go back through security with a boarding pass that doesn’t match the name on his ID.

Tl;dr: The people behind Kiwi are clearly incompetent and not knowledgeable about how travel actually works, and the customer service is horrible if you need it. I might use them again for research in the future, but I will always book the flights I find on there directly with the airlines instead of on Kiwi.

December 5, 2017 at 7:40 am

STAY AWAY FROM KIWI

In a few words: I had the worst booking experience, had to deal with a very bad customer support. If you are unlucky and a problem comes up you will NEVER EVER find a solution.

Even if my reservation was immediately cancelled, I got my refund after 40 days instead of 10 days as they promised.

I made a review at trustpilot and when they saw it, they sent me 50 euro voucher for the problems they caused me. After a couple of days they kindly asked me to erase the review. This is the reason they have 4 stars and not 2 which is what they should deserve. Of course i didnt erase neither used their voucher.

Alyson Sliman says

July 28, 2018 at 6:22 pm

I agree!! They have been absolutely TERRIBLE to work with. We had an issue with our tickets ( we bought 3 plane tickets for 3 different people) they were not able to help us AT ALL. We ended up having to buy and additional 3 more plane tickets becasue they would not resolve the initial issue. Truly unbelievable . I will NEVER book through them again and I urge everyone to really think before booking with them.

December 14, 2017 at 2:57 pm

I found some really good deals . Thanks

February 4, 2018 at 5:05 pm

Silvia, and what about their guarantee? Is it free of charge or you should pay some fee to use this feature?

February 4, 2018 at 9:40 pm

It’s included in every ticket from them.

February 16, 2018 at 4:36 am

Silvia, This was really helpful. I just bought a flight through Kiwi for a Norwegian airlines flight. If I add a checked in baggage or buy seat selection directly with Norwegian will Kiwi know about that? Could it make the guarantee void?

Prithvi says

March 6, 2018 at 2:06 am

The way you view Kiwi as a trip hacking tool is the key insight required for anyone who uses Kiwi.

Kiwi does a job that you did yourself (I do the same thing) and this is a super cool thing to do as long as we can do a little bit of brain work.

That said, if I had not read all these negative posts about Kiwi, I would never have seen the fact that it requires you to get off and re check in, this is the key point that everyone misses when they use Kiwi and most people obviously do not know this.

This makes things extremely painful when they are absolutely shocked in the airport when they are enjoying their trip.

Kiwi needs to make this post required reading for anyone using Kiwi.

May 4, 2018 at 12:54 am

Hi, thanks for the comment. Do you mean that you had to re-check in during your collecting flight?

Mariah Gauthier says

March 25, 2018 at 5:38 pm

I used kiwi to book a flight to Paris and then back to New York. On the second leg (from Paris to New York) it says “must have visa”

Do you think I need a visa even though I am a U.S. citizen??

March 26, 2018 at 5:25 pm

Then you should be fine – it just means that they won’t let you board unless you can validly enter the country (so if you need a visa to enter, then you must have one).

the Fat Gooch says

April 5, 2018 at 5:06 am

does the kiwi.com guarantee apply if you end up on kiwi.com through skyscanner? i did a search on skyscanner, but it directed me to kiwi.com to complete the booking. thanks in advance

April 9, 2018 at 12:12 pm

Yeah, Skyscanner just redirects you to their website, so the guarantee should still be in place!

Jordan says

April 24, 2018 at 9:22 pm

Hi Silvia, This is a great post! I just bought my first round of flights on Kiwi and was mentioning it in a blog post I am writing. Do you mind if I refer my readers to this post for more information on Kiwi?

April 24, 2018 at 10:23 pm

Of course, feel free to link to it!

Celeste says

May 22, 2018 at 5:28 pm

I wanted to post a warning to people who DO miss their connections. It is a HUGE PAIN IN THE ASS to get KIWI to switch flights for you. We spent 4 HOURS on the phone with them trying to sort out the new flight (the next day) and also had to twist arms to get an “ok” to get a hotel and food. They kept saying “I need to talk to my supervisor.” The people that answer the phone don’t have the authority to do anything themselves but trying to get a supervisor will literally take you hours. They will call you back, someday. Meanwhile you are sitting at the airport starving and tired. Not a good customer service experience. Not worth the savings, if you happen to miss a connection. They can’t fix it in a timely manner. Next time we will just book through the airlines directly. Kiwi works find until something goes wrong, and if you travel enough something WILL go wrong eventually.

Greg Hitzhusen says

July 2, 2018 at 9:29 pm

My experience with kiwi.com so far is horrible. I’ve been on hold for 75minutes, and have been repeatedly told how much longer I should have to wait. At the start of my hold period, it said “25 minutes”. As that estimate has counted down, I get the same estimate multiple times. I’ve been told “5 minutes” estimated wait time for about the last 20 minutes. I’m sure that they’re hoping I’ll just try to complete my query online, but I already tried that, and am needing to talk to a real person. Terrible phone system, apparently designed to frustrate the caller.

Tristan Newman says

July 5, 2018 at 9:55 pm

I booked a flight with them, one flight shorter than needed. Cancelled that ticket, wrote their customer service to tell them what I had done, and then booked the correct ticket.

Logged into check the status of the refund and they refunded the complete intinerary instead of the shorter one.

After calling them, waiting on hold for 10 minutes, and explaining to their customer service, she said she’d speak to a manager… and then put me on hold and the line proceeded to go dead seconds later.

Now, I’ve been on hold attempting to call them back for the past 30 minutes. Their hold recording has been telling me 10 minutes left to wait until about 15 minutes ago, and now 5 minutes to wait, there after.

Something to think about.

July 27, 2018 at 8:28 pm

On our way to Minneapolis from Ukraine we were bumped to a later flight, we lost our connection at JFK. Kiwi Guarantee came through for us. They put us in a hotel, booked us a flight early the next morning and gave us 30 Euros for food and drink while displaced. Thanks Kiwi Guarantee

lu ramos says

August 2, 2018 at 9:38 pm

hello, thanks for this review. but i recently read numerous reviews on them that were very bad, with frequent last-minute flight cancellations, etc. is it possible that the reviews are fake?

August 3, 2018 at 11:19 pm

I now read 2hours through all reviews etc… and i think most of the bad reviews are from the competition. Kiwi is 10x ahead of Skyscanner and others… of course they write shit about a plattform that is far ahead of them. Just my opinion … and many feedback is from people that didnt know the things with the Visas and that they have to re-check in etc…but is this really Kiwis fault? Maybe a bit…

I will give them a try. By he way: Booking all tickets yourself still saves you money ! But its a lot of work and headaches. Kiwi charges +50€ for total of 4 flights for 1 person but to be honest i am happy to pay 50€ for saving a lot of time booking all flights seperatly and checking in . This article gives all the advice you need i guess.

Be carefull with online reviews. I can speak from own experiance when competitors posted a lot of shit about my company that was destroying the industry 😉 When you smash the competition with a product that is beyond your shitty product… of course you dont make a lot of friends.

Think about it in the future. 😉 I hope we will have a good experiance but i am pretty sure Kiwi is great. And if not… AMEX will take care of everything, so always book with a Credit Card and you dont have to worry about “being scammed”

Richard Childress says

September 10, 2018 at 11:23 am

Good information you have wrote for us! It is very useful for us and will keep updating your articles.

November 25, 2018 at 12:55 pm

This is very informative blog thanks for sharing. We are also provided United airlines customer service.

December 12, 2018 at 3:20 am

Seriously, do your research before using kiwi.com for anything but planning. I used them with success in 2016 but in practice found the connection to be a slightly chancy one – a very good thing we had no checked baggage on that trip.

This time around, they sold me a route with a flatly impossible connection (even though we also had no baggage to consider). The issue that wasn’t clear until the confirmation email came through with “no online check-in is possible” – a fact that was therefore known to them all along, but not to me until after I’d paid the money. The route they sold me allowed one hour for me to arrive at the connection airport, go landside (through immigration), CHECK IN MANUALLY, then go airside (back through security and immigration!) and get the ongoing flight.

It took me three weeks – eventually contacting airlines as well as them – many times – to get the facts of this problem properly acknowledged by them. Then another week and at least half a dozen more emails before they offered to put in place a feasible revised itinerary that I suggsted. And THEN they insisted on levying a change fee, even though it was them who had sold me the impossible itinerary in the first place.

This was extortion – the problem would not be fixed until I paid another 95 Euro. So I paid, and considered it a life lesson – of course I asked for a refund, of course I’ve had nothing but the usual rubbish responses.

I will not be paying kiwi.com money ever again, nor would I recommend that anyone else do so. Happy to use them for flight planning, but that’s it. Make your life easier, BOOK DIRECTLY WITH AIRLINES!

Kabir afzali says

January 13, 2019 at 10:25 pm

They stole my $2600+

I had booking for 5 passengers from new york to kabul afghanistan for 14 Jan 2019. I received a job opportunity i sent them an email stating that all my 3 children and my wife are going but as i have a new job now so please cancel my ticket. One indian accent guy told me on the phone that as u have informed us very early threfore the airline will not charge me anything only we will chrge u euros 20 for service chare he told me to go to kiwi.kommanage my booking and fill a return form and they will return my money i found the page filled it and wrote my own name only and at the end of page it said u paid $600 for one person so u will be refuned $427 i said ok give me that. after few hours i received phone call saying that they have cancelled all 5 passngers and out of $2996.67 that i had paid i have received this $427 and that is it and they cannot further assist me. They stold my $2600+  I have my account info and also their booking etc.

January 22, 2019 at 3:58 pm

I advise you to not go through them I booked a round-trip flight with kiwi.com from Denver to Norfolk Virginia come to find out the day before I was leaving back to my hometown was trying to pay for assigned seats so me and my boyfriend can sit together and talk to an agent from kiwi.com to ask them why it was a one-way trip book when I asked for a round trip ticket told me there was nothing they can do about it so how to turn around and pay an additional$187 to get back home I think that it’s unfair they Ghent people out of their money I wouldn’t go through them any longer horrible customer service skills and people are rude didn’t let me talk to a supervisor as well I write them a zero.

Emily Rodriguez says

May 17, 2019 at 6:40 pm

How do you change from one way to round trip after booking flight?

Rishi Prakash says

September 27, 2019 at 9:56 am

Thanks for the great post, Silvia. I opted for Kiwi first time after your post so all credit to you.

Kiwi is doing a good job as a market disruption for sure. It brings a different kind of light to the search and planning which is wonderful.

Now areas which can be improved:

1. There are few airlines which are hell bent on making money for every single ounce of extra weight which you realise when you find their people with weighing scale before the boarding gate so then you know that it is part of their plan- low cost ticket BUT high penalty for weight. So i will like Kiwi to highlight such flights in their booking option for us to know and plan the exact weight for them. So Air Asia and Viet Jet are definitely two such airline where unreasonable managers are running the show at airport with a clear agenda to make money by harassing flyers. So they should just put a line in RED for extra weight in these 2 airlines.

2. The information for various connecting flights has to be passed before the trip so that people do not get stuck and end up missing flights which would have happened in my case at Thailand. In my case, i was never aware that Indigo airlines does not have a counter for transit passengers inside the airport so imagine what i was told when i was strolling towards the transit counters- You have to take a visa first and then go out to Indigo counter and get your new boarding pass! This is something absolutely new like a bolt from blue so first i needed to RUN for the exchange counter for local currency as that is the only currency they accept at visa counter and then stand for visa in the long queue and then get out of airport for new boarding pass and then come back to the boarding gate. So such information needs to be passed ON well in time to passengers to plan their transit or else they will come back to Kiwi after missing their flight and then waste Kiwi’s time and their time to get a new flight so prior information saves passengers from surprises.

Trust me, Kiwi will become a far better platform if MORE info is passed on collectively after feedbacks like mine.

Keep up the good work.

Stop Faking says

December 4, 2019 at 4:48 pm

“This is not an affiliate/sponsored post” yet all of your links to Kiwi have affiliate IDs? lol

December 5, 2019 at 1:01 pm

Not sure where you pulled that quote from??? This post was not sponsored, but as I literally say at the end of the article, I signed up for their affiliate program after having a good experience with them. What’s “faking” about that?

January 17, 2020 at 4:47 am

Reading so many reviews it makes me cautous. I booked 3 tickets for wife, Grandson, and me. To Italy from SFO. W/ multi cities 4 on Italy 1 to Geneva k return to SFO. Mid May to Mid June 2020. Price, I hope is true. $850 each! We will boast about kiwi.com Other ticketing sites $2100 to $5k Includes carry on @7kgrms 15 lbs each. Size 22″x17.75″x9.84′ Our bag that size usually weighs 35-40 lbs. Not 15 lbs. enough to travel for month. I called kiwi to confirm weight. Yes, 15 lbs. Agent was very helpful, patient and kind. She did not rush or push me to finish. Almost 40 mins! She said airlines vary up to 20 kgrms. But, most 8 to 10. They wanted $156 each to check a bag @kiwi. I may need to add 3 checked bags. I noticed they also added approx $8 ticket insurance automatically. Hopefully this helps smooth out some bumps some people missing a flight. The phone # for kiwi is 1 202-844-4159 just in case. You never know. Hopefully we don’t.

Xavier says

March 13, 2020 at 8:37 am

You have mentioned all the tips in a good way. I have read all. These are very helpful to me. Thanks

Karl Olsson says

August 24, 2020 at 11:17 am

I traveled with a Kiwi booking from Singapore to Alicante Spain. Missed my connection in Athens due to delay from the first leg. I called Kiwi and they sorted out accommodation and new flight the following day.in a timely manner. Very professionally. I can definitely recommend Kiwi. .

Alisha says

April 19, 2021 at 4:52 am

Hey there! Speaking of paying for baggage, do you know at all why the baggage costs on Kiwi seem to be at least twice as much as what the airline usually charges? Seems a bit excessive and I can’t seem to find any info on the price breakdown.Thanks!

April 19, 2021 at 1:37 pm

They basically take an average of baggage pricing, so sometimes baggage will cost more than directly with the airline, whereas other times it will be cheaper.

Clara David says

August 23, 2022 at 7:54 pm

Thank you for this informative blog! Helped me alot.

June 17, 2023 at 10:58 pm

re: luggage – what’s stopping you after purchasing from Kiwi to sign-in directly into the air company’s web site, and using the “carrier reservation number” (6 letters – you can find it on your e-ticket you download from Kiwi) to buy your luggage there in half-price?

Rob Larson says

November 11, 2023 at 10:25 pm

Sylvia – waited too long and missed an amazing fare of $342 on Veuling from Kiwi site BCN LAX one way.!! Jan 14

But flight was not listed on Veuling’s site – code share with Iberia – nor Iberia’s site for that price

How can Kiwi offer that ? I would have been nervous

and have you seen KIWI re post fares like these after a few days ?

Many thx in advance ! Rob

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Kiwi.com: Book Cheap Flights 4+

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We hack the system, you fly for less. Tired of cross-checking websites, dates, flights and destinations when planning a trip? We offer great travel deals, connecting flights, trains and buses to get you where you want to go. Book tickets and travel for less with Kiwi.com No hidden fees, no ads, no hassle. Just travel. Kiwi.com’s flight search, powered by our Kiwi-Code, gives you the prices airlines won’t advertise. -Find the lowest prices for trains, buses and plane tickets. -Use Deals to get tailored recommendations for cheap flights to popular destinations. -Set price alerts for a selected route so you don’t miss out on flight tickets at the best prices. Use our travel hacks to get the best deals. -Throwaway ticketing – book a cheaper round-trip ticket instead of a more expensive one-way fare. -Itineraries with self-transfer – combine separate flights for a lower price compared to carrier connections, or find itineraries with different modes of transport operated by carriers that don’t usually cooperate. -Hidden cities – book flights with a layover in your intended destination instead of overpaying for direct plane tickets. Save all your travel in one place. -View your itinerary, change details and add extras to your flight booking. -Access all your boarding documents offline. -Get instant alerts about the cheapest travel options. Download our flight scanner app now and get low-cost tickets for your next journey. For questions and feedback, don’t hesitate to contact us directly at [email protected]. We’re here for you! If you have any issues or questions about your booking, we’ve got your back. Go to our Help & Support articles to find answers to frequently asked questions, get assistance quickly with our chatbot, or reach out to our team directly. More about Kiwi.com Website: www.kiwi.com Instagram: @kiwicom247 Twitter: @kiwicom247 Facebook: www.facebook.com/kiwicom247 Find the best travel deals tailored to you: www.kiwi.com/cheap-flights Enjoy your travels with Kiwi.com!

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27K Ratings

Cheap Flights but Horrific, Slow, and Unsuccessful Refunds if your Booked Flights Change

Updating to 3 stars because a refund was obtained following this review posted below. I want to preface that Kiwi is not always a scam because I have successfully flown through flights purchased through the website/app. However, should an airline change occur (even by the airline itself), you are almost certainly doomed. At that point, it is my belief that Kiwi scams many of those customers. For example, it took me over a full year to get a refund for an airline canceled flight during the start of the pandemic, and even then, it was less than the purchase price and valid in “Kiwi credit” only. This wasn’t a scam, but it was a highly undervalued refund. Stupidly I gave Kiwi a second chance for a flight in May 2021. The airlines canceled my flight, and it took a full 1.5 years for Kiwi to reach out and say (and I quote), “We regret to inform you that the carriers haven’t provided a refund for your trip…we have to close your refund request.” After following up, I was told yet again that a refund wasn’t possible—even though the airline canceled my flight. So is Kiwi a scam? Not always, but you can easily get swindled if your flights ever change—even if it’s the airlines canceling a flight. Think twice about whether or not you’d rather risk your money or spend a few extra dollars to be safer by booking elsewhere. In my opinion, never ever book with Kiwi.

Developer Response ,

Dear Charlie B321, we are sorry to hear about your issues with the flight, refund and our service. You may share the booking number, full name, username, and email address on [email protected], together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com

Book through the airlines.

With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.

Such a scam!

I highly suggest you book with anyone else other than kiwi. They are the absolute worst! They make you think that you are getting a deal and every corner you turn you get charged for something. They didn’t alert me about my flight delay when I was starting my trip. I was also not told in any format that I had to order my 10 hour international flight meal early. I went over my emails with Kiwi with a fine tooth comb, and there was nothing noted about this. I’ve never been on an international flight where they have not fed you at least something. When service was going around, I asked if I could order at that moment, and they said no. It was a 10 hour flight, and I only received two little cups of water. They also did not send me the right ticket for my train to Paris. And after all was said and done my flight home was canceled. No email, text or anything! I showed up to the gate and was told my flight was canceled and they put me on a different flight to Las Vegas. Just to make myself clear my home is in Seattle not Las Vegas. And no, it was not just a layover flight. They were literally dropping me off in Las Vegas with no way back to Seattle. But because I wasn’t alerted I also missed the flight to Las Vegas because it was a different airline. Please save your money and actually use a credible site. I do realize that this all sounds very dramatic, but it is 100% true. And this was before the pandemic started so it had nothing to do with that.
Dear Travelyay!, we are sorry to hear about your issues with the flight. You may share the booking number, full name, username, and email address on [email protected], together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com

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Table of Contents

Is Kiwi legit?

What is kiwi, when should i use kiwi for a flight booking, are there downsides to kiwi, key takeaways of our kiwi review.

Kiwi is a tool for finding cheap flight pairings and other savings on transit.

You'll have to pay extra to get protection if your flight is delayed or canceled.

Say you see a great flight deal to Europe, but you don’t live anywhere near the departing city. Optimistically, you search for flights out of your home airport, but the price is more than double that of the flight deal you found. Rather than throwing in the towel and letting another travel dream pass you by, consider this:

There's a way you can combine another flight, train or bus with that specific flight deal to get you where you want to go at a good price. It's called Kiwi , and it's an online travel agency with precisely this idea in mind.

While Kiwi isn't the best online travel agency for every trip, it can be a tool to find bookings for unique and specific situations. Since it’s hard to pass up cheap flights, here's a look at how Kiwi works and when it’s most useful to book transportation through its site and warnings you should be aware of.

There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over 60,000 reviews on TrustPilot, an online review platform. Customer complaints cover a range of issues from long-delays on refund requests to improperly booked tickets. It is recommended you proceed with caution using Kiwi.

Kiwi is an online travel agency, based in the Czech Republic, specializing in combining flights and other forms of transportation into a single booking to get you where you need to go for a low price. Kiwi utilizes an expansive database of different flight, bus and train schedules to piece together the cheapest, fastest or overall best trip option.

At times, this can lead to overly creative and complicated itineraries that only save a few bucks. Other times, however, the service can pair a flight deal with a positioning flight, train or bus to drastically reduce your travel cost.

For most travelers, using Kiwi will be a good option if flight prices are costly for the trip you want to take, you want to book a one-way international flight, you have a last-minute emergency or if you want to find a cheap and easy way to book a complicated itinerary. Here, we dive into the merits of using Kiwi flights and other transit for each of these situations.

Saving on expensive airfares

Even if you're booking a simple round-trip flight, it can be worth checking Kiwi for a better route or price option. Perhaps you can save $150 by driving to a nearby airport. Or, Kiwi can point out an option to fly a low-cost carrier to an intermediate airport and connect to another airline from there, saving on the overall trip.

For example, let's say you want to fly from Pittsburgh to Paris sometime in June 2022. According to a Google Flights search, the cheapest one-week trip would cost $1,177 round trip on American Airlines.

kiwi travel twitter

However, by searching through Kiwi, you can find a travel hack itinerary that costs just $854 round trip. The difference is that you would arrive and depart Paris on different airlines and from different airports.

Those modifications could mean over a $300 savings just by combining different flight options.

kiwi travel twitter

Booking one-way international flights

Kiwi can also come in handy when you can only fly one direction using miles and need to pay for the other flight in cash. One-way international flights can be expensive on many legacy airlines, but you might be able to find a positioning flight with a low-cost airline to book the one-way flight for a lot less.

I've used Kiwi to book a one-way trip from Papeete, Tahiti, to Atlanta, Georgia. I used American Airlines AAdvantage miles to fly to Tahiti, but I couldn't find award availability for the flight back home. United Airlines has flights on this route, but a one-way flight can cost over $1,000.

By searching on Kiwi, I found a flight option for as little as $632 that combined a French Bee flight from Tahiti to San Francisco with a Frontier Airlines flight from San Francisco to Atlanta. While you'd need to collect and recheck any baggage between the two flights, this flight option could be worth it for saving a few hundred dollars.

» Learn more: Plan your next redemption with our airline points tool

Booking multi-city trips using Kiwi Nomad

Say you want to visit London, Paris, Madrid and Rome in one grand Europe trip . You could manually try to piece together the cheapest way to visit all of these destinations. Or, to save time, you could use Kiwi's Nomad search option, which searches for the best itinerary for you.

Start by entering the airports you'd consider departing from and the date(s) you'd consider leaving. Dates can be as specific as a single day or as general as several months. Then, choose the length of your trip — from one to 60 nights.

kiwi travel twitter

Next, Kiwi will prompt you to add all of the destinations you want to visit and the length of stay at each one. Finally, you'll be given the option to choose whether to return home or to yet another city.

kiwi travel twitter

By selecting "Search journeys," Kiwi will start piecing together the most affordable options to visit the destinations on your list. In this case, you can pay just $626 per person to fly from San Francisco to Paris, Paris to Madrid, Madrid to London, London to Rome and Rome back to San Francisco.

kiwi travel twitter

Kiwi has bag fees covered, too, as it gives an option to include the cost of cabin or checked bags in the total trip cost. In this case, by adding a cabin bag, the lowest price option is now $813. Notice that Kiwi doesn't just add bag fees to an existing itinerary — instead, Kiwi changes the recommended route to the cheapest option that includes a bag.

kiwi travel twitter

You also have the option to limit the number of stops for each leg of the trip. Using the same example, if you want to fly nonstop on all flights and include a cabin bag, you can do so for $1,051. Again, Kiwi automatically reorders the itinerary to get the lowest price options.

» Learn more: Tips to avoid paying checked bag fees

Managing last-minute emergencies

The Kiwi travel agency can also be useful if you need to get across the world in a hurry. Whether it's a family emergency or an incredible new (and fast-approaching) opportunity, you probably want the quickest possible flight option. Especially with limited availability at the last minute, the fastest flight option found through a typical flight search engine may not be quick enough.

For example, say you need to depart as soon as possible to get from Istanbul to El Paso, Texas for a work opportunity. When you filter Google Flights search results for flights departing within 24 hours and sorted by duration, the platform yields flights that require an overnight layover. All one-stop options require an overnight in either Chicago or Houston and cost over $1,700.

kiwi travel twitter

However, by searching through Kiwi, you can find a flight itinerary that gets in the same day. In this case, Kiwi pairs a Turkish Airlines flight with either a United or American flight for around $970 one way.

kiwi travel twitter

While Kiwi is a helpful tool for finding and booking trips, there are some downsides to note.

It won’t always be the cheapest

For one, while Kiwi can help you save money by finding low-cost travel options, you aren't always going to surface the cheapest flight by booking through Kiwi. That's because Kiwi makes money by charging a surcharge to book flights, trains and buses all in one itinerary.

Let's circle back to that European Nomad itinerary in the example above that costs $813 with one carry-on bag. If you price out the same route and dates in Google Flights, you'll find a slightly different, mostly nonstop option for $728, including one carry-on bag.

kiwi travel twitter

There’s another downside to booking this Google Flights itinerary worth mentioning, though: You need to book the five separate tickets individually. Some travelers may be more than happy to pay the $85 difference with Kiwi to get all of their tickets at once (and only have to enter all of their data one time instead of five).

Protections aren’t reliable without paying extra

Another critical aspect to note is that the Kiwi flight booking service no longer protects your flight connections without the purchase of Kiwi.com Guarantee.

Say your Kiwi itinerary books you on a Spirit Airlines flight to connect to a low-cost United flight to Europe . If Spirit cancels your flight and you miss your United flight, United has no obligation to rebook you on a later flight. In United's eyes, you simply missed your flight.

You have the option to protect all of your connections by purchasing the Kiwi.com Guarantee at checkout. You'll have to decide for yourself if the price (which varies by flight) is worth it for you — or if you want to risk dealing with any issues on your own.

» Learn more: Airline change and cancellation rules in the COVID era

Kiwi is a tool for finding unique and cheap flight pairings and other ways to cut the cost of transportation when traveling. You can use Kiwi to save hundreds of dollars on flights and other transit, get where you need to go fast or book complex multi-city itineraries.

However, you'll want to carefully consider the risks of booking flights with different airlines as well as their sub-par customer reviews. When booking through Kiwi, you are essentially booking separate tickets with different airlines — and Kiwi doesn't automatically protect you in the case of cancellations or delays. You can add the Kiwi.com Guarantee at checkout to reduce your risk, but this extra cost can eat into the overall price savings.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

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Flat-rate travel rewards: Capital One Venture Rewards Credit Card

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Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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Chase Freedom Unlimited Credit Card

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

Capital One Venture Rewards Credit Card

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2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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Kiwi.com Review [2024]: Deep Dive Through Reviews!

Kiwi.com Review [2024]: Deep Dive Through Reviews!

Don't let the recession stop you from traveling! There might be a way to hack the system and fly for less. We give you the breakdown of whether or not Kiwi.com is a legit way to find cheap flights.

kiwi travel twitter

Abigail is a travel enthusiast who enjoys trying new foodie destinations. She graduated with a degree in Creative Writing and has worked as a web content writer since 2010. She enjoys writing about travel, lifestyle, beauty, hair care, and wellness.

Promising to uncover cheap flights, Kiwi.com is a budget traveler’s dream. But how does it fare against other airfare deal sites? Find out if this should be your new go-to site for finding flights in this comprehensive guide.

Kiwi.com bears the tagline "We Hack the System, You Fly for Less." Sounds promising, doesn't it? With airline ticket prices outpacing inflation, it seems that flying is becoming less accessible to travelers. With the present uncertainty on airline fares, it's hard to predict how ticket prices will go in the future.

That's no reason to put your travel plans on hold! You can still fulfill your wanderlust dreams by turning to deal sites to book airline tickets. Check out other reviews on travel booking sites like Expedia and Scott's Cheap Flights . Or, if you want to change it up this year, you can learn more about CruiseDirect to book your next cruise.

In this guide, you'll learn more about Kiwi.com to see if it truly makes travel accessible for everyone.

Kiwi.com logo

What Is Kiwi.com?

Kiwi.com is a website that was built by travelers, for travelers. According to the website, it’s one of the fastest-rising companies worldwide.

The company, founded in 2012, was initially called Skypicker. That same year, it sold its first virtual interline flight from Budapest to Madrid, then to Lisbon. The website has since also added ground transport to its search function.

The company rebranded from Skypicker to its current name, Kiwi.com, in 2016. In 2017, it was recognized by Deloitte’s Technology Fast 50 Central Europe list. It also partnered with Amadeus to build the world’s largest database of local flights.

Even after flights were grounded due to the pandemic, Kiwi.com returned stronger in 2021. Its new focus was on improving the customer experience. In 2022, Kiwi.com received more investments that helped to accelerate its growth.

How to Use Kiwi.com

If you love traveling for less, then Kiwi.com’s services are for you. The company's primary commitment is to make travel more accessible, giving people the freedom to go wherever they want, even on a budget!

Kiwi.com simplifies the search for great travel deals. The company was built by tech innovators seeking creative solutions to hack the rigid system employed by airlines. This is made possible with unique search options, customizable search filters, and travel hacks.

Kiwi.com Flight Booking Page

Kiwi.com Code

The Kiwi-Code is one of the unique features available to users of Kiwi.com. It was developed by the team for existing travel systems, allowing users to find flights for less.

According to the website, Kiwi-Code can find 95% of any available flights worldwide. This comprehensive tool checks up to 50 billion flight prices to find the best online deals. Users are also guaranteed the most updated flight information and prices. Simply put, these are flights that don't show up on other sites.

The great thing about Kiwi.com is that it’s independent of airlines and travel agents. This gives the site more freedom to list as many flights for its users. As a result, users can be confident that they're finding the most affordable flights across all airline options!

Woman holds her mobile phone and tablet smiles gladfully

Kiwi.com 'Travel Hacks'

Another distinctive feature of Kiwi.com is the 'travel hacks' on their site. So, what is a 'travel hack' anyway?

A travel hack is any feature that positively disrupts the traditional flight booking process. The goal is to unlock more flights and itineraries to find the best deals.

  • Self-transfer – Find destinations that most airlines don’t offer and build an itinerary for them.
  • Hidden cities ticketing – Beat the prices of other sites by offering a different route for less instead of flying direct.
  • Throwaway ticketing – Take advantage of the discounts you can get for round-trip fares instead of buying a one-way fare.
  • Nomad – The most reliable multi-city search tool for inexpensive flights.

Flexible Tickets

Booking your airline tickets through Kiwi.com provides you with maximum flexibility. There are three options available:

Since having options is essential for budget travelers, these tickets have different prices. The rebooking and cancellation policies that apply to each may also vary.

Price Alerts

Flight price alerts are a standard feature you would expect from a deal booking site. You can also get that with Kiwi.com.

If none of the available flights on your search appeal to you, you can set alerts for a specific destination. You’ll be the first to know if the flight prices for that particular destination drop!

Additional Features

Aside from travel hacks, Kiwi.com offers more features that help you save money. The enhanced travel search features give you more flexibility in applying customizable filters. Instead of being limited to the website’s search filters, you can find affordable flights with your custom search.

The custom filters available on the website include the following:

  • Your preferred airline
  • Concrete or flexible time frame for your travel
  • Airport radius (if you prefer certain airports)
  • Time of flight
  • Price range
  • Transport options

In addition, there’s a "Search to: Anywhere" feature on Kiwi.com. It's a fantastic tool for any traveler with no specific destination. It unlocks fun travel destinations, even ones you may not have thought of going to. You can still sort your flight searches by price to ensure that you’re not spending more than you have to.

Is Kiwi.com Worth It?

User reviews are one of the best ways to assess the reliability and trustworthiness of a company. Kiwi.com averages a 2.9 rating across various review sites.

The majority of the reviews are positive or 5-star ratings. The consensus among happy customers is that the site helped them find affordable flights. These users were also satisfied with the quality of customer service and ease of using the website.

On the other hand, most users who left negative reviews cited that they didn't get a refund for canceled flights. These users say the customer support team could have been more responsive to their requests.

These are important considerations before using travel booking sites like Kiwi.com.

Our Rating: 3.5/5

  • Ideal for comparing destinations
  • Multi-city feature
  • Full booking service
  • Reliable search radius
  • Has its own app
  • Flight changes require approval from Kiwi
  • Luggage add-ons go through Kiwi
  • Doesn’t cover all local airlines
  • Slow website loading time

Travel More for Less with Pilot!

The proliferation of travel booking sites is of great advantage to travelers. Explore Kiwi.com and see if its features fit your travel style and budget. To help build your travel itinerary, be sure to plan your trip with Pilot!

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What is Kiwi.com and why is it important?

The kiwi is a unique and curious bird: it cannot fly, and has loose, hairlike feathers, strong legs and no tail.

Kiwi berries are edible fruits the size of a large grape, similar to fuzzy kiwifruit in taste and internal appearance but with a thin, smooth green skin.

Kiwi International Air Lines was an American airline that operated from September 21, 1992, for almost seven years. It was headquartered in Newark, and in its brief history, the airline flew eight million passengers without incident.

What is Kiwi.com?

Kiwi.com, though, is neither a flightless bird, nor a fruit, nor a defunct airline, but an Internet site. In its own words, when asked “Is Kiwi.com a legit website?” they follow it up with:

“We often see questions on various platforms online asking, ‘is Kiwi.com safe for booking flights with?’ The answer is yes, Kiwi is 100% safe and legit. We’re a reputable travel company with one objective, to use our innovative technology to help you find affordable flight options to get you from A to B.”

Kiwi.com, previously known as skypicker.com, is a Czech online travel agency founded in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s “virtual interlining” concept – itineraries combined from over 750 carriers, including many that do not cooperate in online bookings.

Many of us are aware of investment scams that abound on social media – scammers promising guaranteed returns on investment. Consumers lost billions of dollars to them last year. Some start with a WhatsApp message apologizing for bothering you.

Kiwi.com has a great site, and its results prove to be very enticing to millions of clients. In fact, it goes further than any site or travel agency by stating that it will handle everything with the airline, including preparing your boarding passes. This is a tedious yet vital procedure these days. Curiously, though, it doesn’t give the airlines your details – neither your phone number nor your address. All communications are done solely between Kiwi and the airline. And that raises a lot of questions.

Kiwi.com is without any doubt a legit online travel agency. However, booking a flight through it increases the risks of issues as compared to booking directly with the airline, since Kiwi works as a middleman between the traveler and the airline. Although problems can occur even with direct booking with the airline, the chances are much lower compared to booking a flight through Kiwi.com.

Why Kiwi.com causes problems

Here’s why:

Kiwi.com basically acts as an intermediary between you and the airlines. As a middleman, Kiwi collects your payment, and it – not the airline – is responsible for your booking, since your contract is not directly with the airline; it is with Kiwi.

In the event that something goes wrong between you and the airline, you will have to contact Kiwi.com, and then it will reach out to the airline you are booked with, and Kiwi will then get back to you. But how fast Kiwi.com’s customer support will help you resolve your issue depends on the level of customer service you choose at the time of booking.

Kiwi.com basically offers three types of services:

  • Basic Service : Under this service, neither immediate response will be given to your phone calls, nor can you contact Kiwi.com through email.
  • Plus Service : With this service, you can contact Kiwi.com through email, and your phone calls will be given medium priority.
  • Premium Service : Under premium service, your phone calls will be given high priority, and you can contact Kiwi.com through email.

Kiwi.com basically provides three types of tickets, and each one has its own refund and booking changes rules:

  • Saver Ticket : You can neither make changes nor can you get a refund if you cancel your trip.
  • Standard Ticket : You can make changes but can’t get a refund if you cancel your trip.
  • Flexi Ticket : You can make changes and also will get a 90% refund if you cancel your trip.

Kiwi.com definitely saves you money over direct bookings with the airline, and it works out just fine, as long as everything goes smoothly. But when you’re booked through Kiwi and something goes wrong or any unexpected circumstances happen, Kiwi can make things more complicated to resolve. You’ll most likely be stuck in a lot of back-and-forth between the airline and Kiwi.com before your issue is resolved.

It all seems to be what one would expect from an Internet booking site, an aggregator, as it’s called in the industry. But appearances can be deceiving.

It was last week that I received a message from a family of five who were due to fly back on Wizz Air from Rome after a wonderful holiday traipsing through Italy.

Kiwi had informed them that Wizz Air had canceled its flight, and the woman representing the family asked me to confirm whether this was true. Kiwi told her she could get a €10 refund or credit for a future flight, which she rejected outright. We all know that one of the biggest risks of low-cost carriers is they can cancel a flight with little advance notice.

Surprisingly, I told her Wizz Air was indeed flying that day, and there was no reason to believe the flight would be canceled. I told her to bring her family to the airport directly to Wizz Air, and that in the worst-case scenario there would be an El Al flight that evening if she had to buy five new tickets.

When she got to the Wizz site, the attendant was most accommodating and confirmed what I had advised her, that the flight was operating as scheduled and was in fact not canceled.

Nonplussed, she asked him to dig deeper, and upon inspection, he notified her that Kiwi had canceled all five tickets and refunded the money. The Wizz Air ground attendant’s reaction was quite serene, and he was not at all surprised that it had occurred.

Together, they contacted Kiwi, which at first reiterated that she had canceled the flights, but upon further review owned up to its mistake. Even more bizarre, the phone number, email, and physical address that Kiwi provided to Wizz Air were all fake. Not erroneous, but outright nonexistent. Wizz Air tried to accommodate her, even offering them seats on the next day’s flights or a partial refund, but the client realized that throwing good money after bad money was absurd and purchased five new one-way El Al tickets.

My client was quite savvy, and, with some assistance from my office, received all the documentation necessary to get a full refund. She knows that as Kiwi.com has no physical representation in Israel, she cannot sue it for restitution in small claims court, but followed assiduously every obstacle they threw at her to get a full refund of what she had paid to Kiwi. Not, of course, the difference for the new ticket, nor, of course, the compensation due for the delay in flying back to Tel Aviv, nor for any mental anguish, but still she learned a valuable lesson.

SOME AIRLINES have taken Kiwi’s cavalier attitude into consideration and gone to the courts.

On 14 January 2021, Southwest Airlines sued Kiwi.com, alleging that its scraping of fare information from Southwest’s website was a breach of contract and that Kiwi.com’s use of Southwest’s logo in its search results constituted trademark infringement.

In response, Kiwi.com removed Southwest’s logo from its search results, but continued to sell Southwest tickets despite Southwest sending Kiwi.com a series of cease-and-desist demands.

In December 2021, a Texas court ruled in favor of Southwest, permanently banning Kiwi.com from scraping and harvesting information from Southwest’s website, republishing the airline’s schedules, and selling Southwest tickets without permission.

On SiteJabber, Kiwi.com has a rating of 1.08 stars from 1,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, credit card, and full refund problems. Kiwi.com ranks 258th among plane ticket sites. Mirana gives an almost identical report from last June.

From another site reviewing Kiwi.com:

“I don’t generally [leave], in fact have never left, bad reviews, but just as a warning:

“I think Kiwi is safe and legit, so roll the dice if you want, but the only thing they did well was leave a lot of time between flights, cuz you’re going to need it to sort things out on your own and deal with delays.

“Paid for checked bag, second airline didn’t honor. Baggage requirements for two airlines were totally different. We only had info for the first flight; that was problematic. Couldn’t check bags all the way through. Also, wasn’t well informed of changes to flights.”

The Better Business Bureau in the United States has a litany of complaints about Kiwi.com just in the last month.

Tiffany’s review was nearly identical to what my client encountered. She asserted the company is a complete scam. She, too, bought her flights through its website. She, too, got a notification through its app that the flight had been canceled. She, too, was told her only options were to spend hundreds more dollars, over twice what she had paid, or she could seek a refund.

But that was not true. I could see that according to her airline, the flight was not canceled. In fact, I could still purchase tickets to that flight online!

After hours of arguing and talking between Kiwi.com and the airline, it came to be understood that the airline had not canceled the flight but had canceled the booking made through Kiwi.com. Kiwi.com refused to allow me to speak to a manager, and it refused to give me a way to submit a complaint. I ended up having to get a refund through my bank and had to repurchase tickets directly from the airline, and for a higher price.

If it happens once, we’ll call it a mistake. A second occurrence, we call it a coincidence. A third incident, and it is obvious that this is a pattern repeated over and over again. See this site to read claim after claim of fraudulent behavior: Kiwi.com, Inc. | Reviews | Better Business Bureau® Profile (bbb.org)

My client was fortunate; her instinct that something was rotten was immediately raised, and she had the wherewithal to reach out to someone inside the industry. She will prevail in getting compensated for what she paid it. Hopefully, her story and others’ will get the authorities in other countries to act against it. Lawsuits against airlines or Internet sites are not rare and in themselves are not indicative of illegal activities.

Kiwi.com is a different kettle of fish, and something doesn’t smell right. Airline scams are easier to detect. Never give money until you see a confirmation number. Anything else could just be a reservation, and that is not a confirmed ticket. Book directly from the airline’s website or a trusted travel agency. You may not get the lowest fare, but you will be getting a legitimate ticket. Read reviews; service matters; and if you have to pay more for that, then make the decision to do so. If you’re worried about a ticket, talk directly to the airline’s customer service department.

Check official resources: The Better Business Bureau in the United States is a great place to start. The agency lists real companies; if you can’t find the one you’re working with, walk away.

Online reviews and ratings: Read online reviews and ratings on sites like TripAdvisor, Yelp, or Google. Keep in mind that extremely positive and negative reviews could be bogus. Watch for a balance of reviews and consistent themes.

Bottom line, if it looks like a duck, swims like a duck, and quacks like a duck, it’s a duck.

The writer is the CEO of Ziontours, Jerusalem, and a director at Diesenhaus. For questions and comments email him at [email protected]

 A SCREEN capture of the Kiwi.com site.

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Connecting Flights Guide

Kiwi.com Review: Protected-Self Transfer Flights and More

Last updated:

About the author:

Una

Una Baufala

Una is an organized globetrotter and foodie who’s been living a digital nomad lifestyle since 2013. She always starts her day early with a good book before diving into work. Apart from traveling and aviation, her other passions include gym, hiking and cycling. Una is also a strong proponent of AI technology. She firmly believes in its potential to simplify life and has often advocated for its wider adoption in our day-to-day activities. Her favorite airlines are Qatar Airways, Emirates, and KLM.

Have you tried using Kiwi.com for booking flights? In this kiwi.com review, we will share why it has become one of our favorite search engines for flights.

Kiwi.com has changed the way people book their trips online. This travel company offers a powerful search engine, good customer service and great features & tools. In this post, we’ll explore what sets Kiwi apart from other online booking sites and why it’s becoming a popular choice for travelers worldwide.

Read on to discover how Kiwi can help plan your perfect trip!

Did you miss a connecting flight? File a compensation claim online .

Aircraft model in person's hand

1. How Does Kiwi Work?

What is kiwi.com ? How does kiwi.com work?

Kiwi.com is an online travel agency that offers affordable and customizable travel options. Kiwi’s booking tool finds the best flight deals available for you. Kiwi searches through all airlines, both budget and traditional airlines, and then combine them to create the most cost-effective route. This distinguishes Kiwi from others, as they offer a one-of-a-kind virtual interlining system, allowing them to combine different airlines and identify cheaper travel routes.

Although you can plan a journey with multiple stops yourself, it will be more time-consuming. Kiwi flight booking tool makes the process easier.

Unlike most airlines, Kiwi does not prioritize codeshare routes while creating flight options. Kiwi will search for the cheapest options for you, even if it means booking you on two separate flights. Keep in mind that in this case, during your layover, you may need to check in again and re-check your luggage. Kiwi may also offer a flight in which a change of airport is necessary, or offer you a flight out a secondary airport.

Keep in mind that kiwi.com cheap travel deals may not be the most convenient option, but it’s great for budget-conscious travelers with more time than money.

2. Protected Self-Transfer Flights

This is the main reason why we love kiwi.com so much.

And this is how Kiwi is known to general public – as a service which offers to book protected self-transfer flights. Because as you might already know, not always self-transfer flights are safe .

While by default, self-transfer flights booked with Kiwi aren’t protected by the either the airline or Kiwi itself, there’s a possibility to book a special flight insurance for flight protection. This special insurance is called Kiwi Guarantee. It provides protection against changes or cancellations caused by the carrier. This service is available for all types of transportation, including flights, buses, and trains. 

Kiwi Guarantee, Kiwi’s self-transfer flight insurance , used to be a free service, but now it’s not free anymore. Its cost varies depending on the price and route of your booking.

Kiwi.com Guarantee assures you that you will not miss your connecting flights if you purchase it. Kiwi Guarantee provides coverage in the following situations:

  • If your trip or part of it is canceled.
  • If your trip or part of it is rescheduled with a delay of more than 24 hours.
  • If your trip is rescheduled or delayed, causing you to miss your connecting flights.
  • If your baggage is delayed or if there are lengthy queues at the airport, resulting in a missed connecting flight.

2.1 Notify Kiwi Immediately

It is important that you notify Kiwi immediately when you become aware of a flight delay, cancellation or schedule change. Depending on how close it is to your departure, Kiwi will provide either an alternative itinerary or a refund for your disrupted travel plans. Please make sure to promptly respond to any alternative itinerary offers made by Kiwi.

Keep in mind that Kiwi’s insurance policy does not provide coverage for force majeure events or other extraordinary situations.

2.2 Don’t Make Any Flight Changes!

Don’t make any flight changes without  kiwi.com ‘s approval!

If you make changes to your trip or contact details with the airline without informing Kiwi and getting their approval, Kiwi Guarantee will not apply to you. This includes situations like adding checked baggage to a non-checked baggage trip or changing to an itinerary with a short layover that doesn’t allow enough time for transfer.

2.3 Kiwi Will Help You If You Miss a Flight

If you miss connecting flight due to delay , Kiwi will assist you and book you on a new flight – because it wasn’t your fault the flight was delayed, and you missed your connection.

Booking a flight with Kiwi

2.4 How to Purchase Kiwi’s Guarantee?

How to purchase Kiwi’s Guarantee?

As you can see in the image above, you can purchase Kiwi Guarantee after choosing the ticket fare, and before selecting the seats for your flight.

There’s one more reason why it’s so cool to book self-transfer flights with Kiwi — you book all the flight legs with one click, even if those flights are operated by different airlines, including budget airlines. Kiwi finds the flights for you. All you have to do is to click “Book”. 

3. The Ultimate Guide to Booking Flights on Kiwi.com

How to book flights with Kiwi travel site?

3.1 How to Book Self-Transfer Flights With Kiwi?

Here’s a step-by-step guide on how to book self-transfer flights with Kiwi:

  • Go to Kiwi.com and enter your desired departure and arrival cities, as well as your travel dates and the number of passengers. Choose if you want a return flight , or a one way flight .
  • Choose your preferred flight options from the search results.
  • Review the flight details, including dates, times, airlines, and layover duration, in the itinerary.
  • If you’re happy with the flight options and the price, click “Continue” to proceed to the checkout screen.
  • Enter your contact information and passenger details, including their names and passport information.
  • If you want to add additional services, such as checked baggage or travel insurance, select them at this time.
  • Purchase Kiwi Guarantee, Kiwi’s special flight insurance (optional). Read more about this flight insurance below.
  • Review your booking details, including the total price, and click “Pay now” to complete your reservation.
  • Enter your payment information and confirm your booking.
  • After you’ve completed your booking, you’ll receive a confirmation email with your itinerary and booking details.

There are a few things you should keep in mind when booking a self-transfer flight with Kiwi.

If you have a long connection time, you may manage a short trip to the city. Keep in mind that you may need a visa for your self-transfer flights . Even if you do not plan to leave the airport. 

If you see that there are options including a country where you are required a visa, you can use a filter to exclude this country (“Exclude countries”).

As these are self transfers, Kiwi may offer you an itinerary in which airport change is required. If you don’t want to travel between different airports, in the filter section on the left, deselect “Self-transfer to different station/airport”.

If you don’t want overnight stopovers, deselect “Allow overnight stopovers ” in the filters. 

Don’t forget that you may have no checked baggage allowance on self-transfer flights , especially if you are flying with low-cost airlines. It’s important to check baggage allowances as they vary among airlines. Packing light or using a carry-on bag may help you avoid additional fees.

When using Kiwi.com, you can select stopover duration, and add multiple departure and arrival airports. Additionally, you can utilize the “Radius” feature (pictured below) to broaden your search and discover cheaper flights in your vicinity. This is especially useful when you can access a nearby city through affordable public transportation and that city offers more reasonably priced flights.

Use the price alert feature if you want to get notified when the price of a flight drops. You can receive these notifications via your e-mail or push notifications on your mobile device.

Blue model aircraft

3.2 How to Book Multi-City Flights With Kiwi?

You can book multi-city flights with Kiwi, too.

  • Go to the Kiwi.com homepage and select the “Multi-city” option.
  • Enter your desired cities, travel dates, and number of passengers. You can add up to 8 flights.
  • Kiwi will offer you various travel itineraries. You can use filters to customize search results.
  • You can sort the results by cheapest, fastest or best.
  • Choose the itinerary that suits your needs the most.
  • Once you have found the one you like, review it and choose any additional services you may require, such as checked baggage or travel insurance.
  • Pay for your booking and receive a confirmation email with your itinerary and booking details.

When booking multi-city flights, pay attention to airports. If you travel both with traditional and budget airlines, you might fly into one airport, but depart to your next destination from another. Pay attention to this to avoid confusion and stress later.

It’s important to check baggage allowances as they vary among airlines. Packing light or using a carry-on bag may help you avoid additional fees.

If your itinerary involves stops in different countries, make sure to check whether you will need a visa for your multi-city flight .

Kiwi multi city flights

3.3 How to Book Connecting Flights With Kiwi?

Can you book connecting flights with Kiwi.com ?

Even though it is known for making self transfer connections over airlines which don’t have an agreement, you can use Kiwi to book regular, airline-protected connecting flights , too. There are often good deals on such flights, too.

How to book connecting flights using Kiwi.com ? Follow the same steps as you would when booking a self-transfer flight. When you press the search button, Kiwi will show you all the options, both self transfer and connecting flights. 

How to tell if it’s a connecting flight or a self transfer? 

If you see a “Travel Hack” button with a star, it’s a self-transfer flight. Or if you notice that one or multiple low-cost airlines are involved, then it’s a self-transfer flight, too. If it’s a flight without the “Travel Hack” button, or if there are no low-cost airlines in the itinerary, it might be a connecting flight.

Kiwi will indicate if a flight is a self-transfer type when you select it.

If you sort by fastest, in most situations, connecting flights will be at the top of the list, because usually connecting flights take less time than self-transfer flights. 

Also you may deselect budget airlines such as Ryanair and Wizz Air in order to see more flights with traditional airlines. 

3.4 Using the Kiwi Nomad Feature

Kiwi Nomad is one of our favorite features of Kiwi.

Kiwi Nomad is a convenient feature that was launched in summer 2018, especially useful for those traveling to multiple destinations or don’t mind having a few stopovers. 

The “Nomad” feature that allows you create multi-city itineraries at a fraction of the cost of traditional, full-service airline tickets.

The itineraries offered are self-transfer flights, but Kiwi protection ensures their safety (as self-transfer flights can be somewhat unsafe). To use Nomad, simply select your origin and the places you want to visit, including how long you want to stay in each place. You can book a return flight or a one-way ticket with Nomad.

How to Use Kiwi’s Nomad Feature?

  • Go to Kiwi Nomad ;
  • First, you choose from where you want to fly;
  • Then, you choose when you want to travel. There you have two options — it can be an exact date or a period of time;
  • Then, you set the duration of your trip;
  • And then, you choose places you want to visit.

Choose origin - Kiwi Nomad

Learn more how to book flights with Kiwi Nomad by reading our Kiwi Nomad review .

Other features we like in Kiwi:

  • “Depart between” option: You can select a timeframe when you would like to depart, not one particular date. Another option is to select whole month, and Kiwi will show you a list of the cheapest and best options.
  • Search flights out of multiple airports at once: You can add multiple departure and arrival airports when searching for the best/cheapest flights.
  • “Radius search”: This function allows you to explore cheaper destinations that are nearby your origin airport, and can help you save money on flights;
  • Kiwi’s “Anywhere” search feature: When you don’t have a specific destination in mind, this is a great feature for finding cheap flight deals for your next vacation.

Colorful map of the world

4. Pros and Cons of Using Kiwi

Like any other service, using kiwi.com has its advantages and disadvantages.

What are the benefits of choosing to book flights with kiwi.com ? 

  • Easy to book multiple flights with a single click;
  • You can search for various itinerary types — one way trip, roundtrip, multi-city trip, open-jaw trip;
  • Customizable itineraries. Kiwi’s Nomad feature lets travelers create multi-stop itineraries, offering more options for exploring different destinations;
  • Price alerts that can be received via email or push notification;
  • Multiple useful features that makes searching for flights easier;
  • User-friendly website and mobile app. The website and mobile app are easy to navigate and make booking and managing flights a breeze;
  • Good customer service ;
  • Different filters available — you can exclude certain airlines and countries, choose certain days of the week, select stopover duration, etc.;
  • Kiwi checks you in — you don’t have to do this yourself. 

What are the disadvantages of kiwi.com ? 

  • Slower loading times (perhaps it is because Kiwi works with more data than other flight searches);
  • Risk of missed connections. Due to the virtual interlining feature, travelers may have a shorter layover time between flights, which can increase the risk of missed connections. You can avoid this by purchasing Kiwi’s insurance, Kiwi Guarantee.

5. Tips for Getting the Best Flight Deals on Kiwi

As a frequent travelers who very often use Kiwi, we have picked up some tips and tricks for getting the best flight deals. Here are our top tips:

  • Use the “Anywhere” search feature. If you’re flexible with your travel plans and don’t have a specific destination in mind, “Anywhere” search feature can help you find the cheapest flights available from your departure airport.
  • Be flexible with your travel dates. The more flexible you are with your travel dates, the better your chances of finding cheap flights. Use Kiwi’s “Price Alert” feature to monitor fares for your desired travel dates and adjust your itinerary accordingly.
  • Consider alternative (or secondary) airports. Sometimes flying into a nearby airport can be significantly cheaper. Use Kiwi’s “radius” search feature to find cheaper flights from nearby airports.
  • Book in advance. Booking your flight in advance can often lead to lower fares. Use the “Price Calendar” feature to compare prices for different travel dates.
  • Check out the multi-stop itineraries. Kiwi’s “nomad” feature allows you to book multiple destinations in one trip, often at a fraction of the cost of individual flights.
  • Be open to layovers. Consider taking flights with layovers as they are often less expensive than nonstop flights. If you are okay with spending more time traveling, this can be a good way to save money.

Do you have more questions about kiwi.com? Have you ever used kiwi.com? What is your experience with this flight search engine? What is your favorite Kiwi feature?

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Kiwi.com   Reviews

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Reviews 3.7.

102,447 total

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For the most part our three flights…

For the most part our three flights booked with Kiwi were great. There was an issue with Aero Mexico and not allowing us luggage but Kiwi quickly spotted this problem and reimbursed us for the added expense. The only other problem we had was with Volaris Airlines. We were told that Volaris is the only airline that doesn't include the non-resident tax in their tickets to Mexico so we had to pay $84.00 at the airport. Kiwi should have known about this and warned us that we would have to pay an additional amount. But otherwise all the flights were on time and comfortable.

Date of experience : February 28, 2024

All well except sitting.

Good notification system, clear information. Too many reminders on what can I insure. On flight back air company didn't sit us together, 2 parents with 3 children so we had to pay extra to sit at least in two groups.

Date of experience : February 22, 2024

pros and cons

pro: great prices and nice app and pretty good service con: some routes need double checking with visa processes and layover times example I had a layover in Riyadh where visa processing is super pricy and takes a loong time, so tight layover times can cause you to miss your flight

Very easy and efficient

I've bought a round trip and the best option was using two different airlines. The best proposal was from Kiwi and everything went smooth snd easy, providing the tickets, updates and even the check-in if necessary.

Reply from Kiwi.com

Dear Francesc, Thank you for your fantastic review! We're thrilled to hear that your round trip with two different airlines went smoothly and that Kiwi provided you with convenient ticket options, updates, and even check-in assistance. It's great to know that everything was easy and hassle-free for your journey. We appreciate your feedback and look forward to serving you again in the future. Best regards, Customer Satisfaction Team

Kiwi.com took the hassle out of dealing…

Kiwi.com took the hassle out of dealing with Wizz Air.Kiwi.com gave prompt,as promised ,printable boarding passes and updates that took the worry out of the whole booking process I had read reviews indicating that Wizz Air required paper boarding passes for my trip.There were stories of how they charge 20Euros just to talk to a staff member etc etc.Dealing with Kiwi.com obviated all these concerns

Date of experience : February 27, 2024

Good service and speedy auto check in

Good service and speedy auto check in. Not very clear on terminal in Jedda Airport, resulting in nearly missing flight as each terminal is half an hour apart!!!!

ordering the flights was great

ordering the flights was great, it as easy and clear. how ever since we need to had connections on both directions it made the flights terrible. We had 3 hours between flights and it wasn't enough, we had to run between terminals.

Date of experience : February 29, 2024

Very good communication

Very good communication, no problems with check-in’s since all boarding passes were emailed us. Lots of forms to be filled in up front, but very easy to understand.

Dear kunde, Thank you for sharing your positive feedback about your recent trip with Kiwi.com. We're thrilled to hear that our communication was excellent and that the check-in process went smoothly with the convenience of receiving your boarding passes via email. We understand that filling out forms can be a bit tedious, but we're glad to hear they were easy to understand. We hope to welcome you back on another fantastic journey soon! Customer Satisfaction Team

My experience with kiwi.com

My experience with kiwi.com - fantastic, I so love this app. The app's user-friendly interface simplifies travel planning, offering quick and easy booking for flights, hotels, and rental cars. What sets kiwi.com apart is its personalized recommendations and helpful travel guides, enriching my travel experience. Kiwi.com excels in delivering a seamless and enjoyable travel planning experience. I recommended for any traveler.

think twice about using Kiwi

I'd think twice about using Kiwi again. On the final leg at check in at BA, i got told that i didn't have a reserved seat on the plane. Then got passed through a cus.services dep't and told to check at the boarding gate to see if anyone had dropped out, which would free up a seat for me. I was very lucky that someone did drop out, but the whole experience was a stress. Clearly there's gaps in Kiwi's booking process, so in future I'll take their cheaper prices with a pinch of salt.

Date of experience : February 21, 2024

Dear Craig Graves, Thank you for sharing your experience with us. I have sent you an email that brought a bit of insight into what has happened in your reservation and provided a satisfactory solution. Best regards, Alina Customer Satisfaction Specialist

Useful Information

All connections where solid .All information in the Itinerary where also concise and useful and was used at the airports several times as I kept a printed copy with me.

Date of experience : March 01, 2024

Reliable way to get cheaper tickets

Had to book a flight fairly late and Kiwi had it for far cheaper than anyplace else. Was a bit nervous about only getting my tickets 48 hours in advance but everything went smoothly!

Date of experience : February 26, 2024

All the transfers worked fine and every…

All the transfers worked fine and every flight landed early! The app worked well with boarding passes and notifications in good time

The PNR number i was need to call the…

EDIT: Actually after the feedback the customer service communicated with me and explained every single point to be clear with fast responding with the issue , I was afraid to not catch the time of the flight because of not getting the PNR but they were very helpful and sending it to me quickly. Respectful company appreciating their efforts. The PNR number i was need to call the call center to get it

Dear Karim, We greatly appreciate you taking the time to provide feedback on your recent experience with us. Upon reviewing your booking, it appears that we were initially awaiting the airline and one of our partners to furnish us with the reservation numbers. However, I can confirm that we subsequently sent you an updated e-ticket containing the required numbers. I have sent you a private message to your Kiwi.com account with more details. Should you have any additional questions or require further assistance, please feel free to reach out to me and I will gladly assist you. Sincerely, Ahmed Customer Satisfaction Team

How long does it take to decide on a refund

Because the stopover was inevitably changed, I made a decision to change the trip. However, the cost of changing the trip was too high, so I tried to cancel it as soon as I paid for it, but there was no cancellation window. I was forced to request a refund and try to reapply with credit. However, it did not proceed quickly, so I paid for another ticket again because the departure date was imminent. There is no phone call and only tells me to wait. The departure date is approaching, but I have double reservations. If the decision is not made yet, when can I check for a refund? That's too much. A quick refund answer is essential.

Dear Customer, Thank you greatly for making the effort to leave feedback regarding your booking with Kiwi.com. Regarding your reservation, right now it is already in our backlog and one of our agents will conduct a thorough investigation on it and will contact you shortly. Our first priority is to bring suitable solutions for our customers. Thank you for your patience and understanding while we work on your case. Yours sincerely, Customer Satisfaction Team

I had a flight booked from NYC to Miami…

I had a flight booked from NYC to Miami with Frontier Airlines, but unfortunately, it was canceled due to bad weather conditions. The airline reimbursed the ticket cost to the credit card of the agency through which I had booked the flight. However, I never received the refund amount back into my own credit card account. The remaining legs of the journey went smoothly, but I was disappointed that the refund was not credited back to my account after the cancellation.

Dear Esteban, Thank you for your feedback regarding your experience with Kiwi.com. We are sorry to hear about the complications. I can see that we transferred the refund from Frontier Airlines nearly five years ago to the bank account you shared with us. Please, if you have not received your refund until now, try to communicate with your bank. The refund was successfully sent from our side. Thank you for your understanding. If you have any questions, do not hesitate to respond to my email, where I explained the situation in more detail. Best regards, Arb Customer Satisfaction Team

Unfriendly solution and system. Not available

I booked a flight for the next day due to an urgent flight schedule, but it was not confirmed. While waiting, I found out that the airline ticket for the time slot I requested was already sold out due to full booking. Therefore, I immediately canceled my reservation, but they informed me that they would refund me through Kiwi Credit rather than canceling the credit card I used to pay with. I made a reservation as a non-member, but they are forcing me to sign up. I can't find customer service or any other contact points and there is no response. So, I plan to take action to obtain legal consumer relief as quickly as possible.

Dear Customer, I have reviewed your booking and I have already provided you with a solution via email. Please check my communicaiton and get back to me directly if you have any further concerns. Best Regards, Agne Customer Relations Kiwi.com

Kiwi taught me a lesson.It was simple to get the trip planned

It was simple to get the trip planned. The bookings done in a few seconds. Confirmations came in in appropriate timing. And the trip was perfect. I only need to choose better seats next time. I chose not to drive this time. It saved me a lot going through Kiwi. I learned that flying is easier with good planning.

Dear Stephane, Thank you for sharing your positive experience with Kiwi.com! We're thrilled to hear that planning your trip was simple and your bookings were quick. We're glad the confirmations arrived on time and that your trip was perfect. Next time, we recommend choosing better seats to enhance your journey. We're happy to have made flying easier for you through good planning. Sincerely, Customer Satisfaction Team

Booked a flight a couple of months ago

Booked a flight a couple of months ago, and suddenly received notification from Kiwi saying the airline cancel the flight. I went to the airline website and found out there are still plenty of tickets. Kiwi canceled my booking likely because they cannot keep the original deal. Instead of horning the customer, Kiwi simple goes with the easier way and mess up my whole travel plan!

Date of experience : February 23, 2024

Dear Customer, Thank you for leaving your review regarding your experience with Kiwi.com. Unfortunately, we could not find your reservation in our system due to the missing reference number. In order to assist you with your claim, we ask you to please provide us with your booking number and the e-mail address connected to your booking. Thank you for your cooperation. Best regards, Customer Satisfaction Team

Worst customer experience

Worst customer experience, they will book your connecting flights in such a less time frame that you will definitely miss it and even if the first flight is late due to which we miss our next flight they won’t reimburse . Customer service is too rude I would never use this again . It’s a scam

Date of experience : December 02, 2023

7/10 Kiwi seniors willing to spend kids’ inheritance on travel, Grey Nomads survey

Thomas Bywater

Thomas Bywater

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Kiwi seniors are digging deeper to go on holiday, but they're still travelling. Photo / 123RF

A new survey into the holiday spending of travellers over 50 has revealed a massive shift in the habits, with a rising number of seniors spending more on travel and dipping into savings to fund their trips - including their kids’ inheritance.

The survey commissioned by New Zealand Seniors looked at the holidays of 500 Kiwis over the age of 50, to see the value this demographic placed on travel.

The “grey nomads” remain the most mobile group, with time and money to spend travelling an average of five and a half weeks a year.

Despite findings that holiday spending has increased in the past five years - with 60 per cent spending more than $5000 a year on travel - thanks to inflation, these funds are not going as far as they once did. Neither are the silver surfers.

Sentiment research shows that the majority of trips taken by Kiwi seniors are within New Zealand, with 58 per cent saying the most desirable travel locations are around the country and 36 per cent saying they were prioritising seeing more in their own region.

The grey dollar doesn’t go as far as it used to and this is reflected in responses.

Eighty-two 82 per cent said that cost is their biggest consideration when booking travel and over half (58 per cent) said that travel expenses were their biggest pet peeves.

However, that doesn’t mean that older travellers are standing still. In most cases they are looking elsewhere to fund their travel habit. Although personal savings remained the main source of funding holidays according to nine out of 10 (87 per cent), increasingly, flights and hotel rooms are being put on credit (15 per cent) and superannuation pensions (17 per cent).

Seventy-one per cent of respondents said they saw no issue with spending their children’s inheritance on travel.

Report author Kate Tawhai, travel broker and owner of the Travel Expert agency, said that high costs have not stopped older Kiwis pursuing their retirement holiday plans.

“New Zealanders over 50 are still booking travel in droves, albeit with a specific budget in mind.”

And while the research shows Kiwis are still exploring their backyard, budget-conscious travellers are increasingly looking overseas, particularly to places offering better value holidays.

“Although overall travel costs are rising, airfares are showing signs of falling due to greater competition in the market.”

So where is on the bucket list for Kiwi seniors?

The backyard was first port of call for many Kiwis over 50, with two-fifths prioritising trips around Aotearoa - just ahead of winter sunshine in Australia.

Western Europe remained a big draw for 45 per cent of respondents - with culture and history a priority for 57 per cent of holiday planners.

Less high on the bucket list was South America (22 per cent) or North East Asia (27 per cent).

A round-the-world cruise was on the radar of around a quarter of respondents.

Priorities were firmly seeing the world over seeing other people - with the report finding only “16 per cent considering it very or extremely important to connect with others” while traveling.

  • In another region in New Zealand 58%
  • Australia 57%
  • Western Europe 45%
  • Southeast Asia 37%
  • North America 37%
  • Within my region in New Zealand 36%
  • Eastern Europe 30%
  • North East Asia 27%
  • World cruise/trip 25%
  • South America 22%

kiwi travel twitter

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How to potentially save money on airfare by booking through Kiwi.com

Airplanes-at-LAX-Airport-with-Alaska-Airlines-373-in-Front

Update : Some offers mentioned below are no longer available. View the current offers here .

As someone who lives near a non-hub airport , I'm used to piecing multiple flights together in order to get the perfect trip.

Though this is incredibly common when it comes to award flights, it can also be a money-saving strategy on paid trips. After all, airline pricing is a complicated and mysterious thing. It's not unheard of to save hundreds of dollars by booking two separate tickets to get to your final destination instead of one ticket all the way through.

Enter Kiwi.com . Unlike most online travel agencies, the Czech Republic-based Kiwi creatively searches flight and other transit combinations to determine if booking two or more tickets and piecing them together will save you money compared to a traditional search from one airport to another. Their back-end search engine is already set up to look at hundreds of combinations, which saves considerable time over manual searches and may save you money, too.

Let's take a closer look at booking travel with Kiwi and discuss if you should use it to book your next big adventure.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Searching with Kiwi.com

kiwi travel twitter

Kiwi takes advantage of several types of travel search tricks to find you the cheapest way to get from point A to point B.

They consider everything from far riskier endeavors we don't really endorse such as hidden city ticketing or throw-away ticketing to a cool feature they refer to as "Nomad" travel. Going to Asia and want to visit Singapore , Siem Reap, Cambodia; and Ko Samui, Thailand? They'll play around with shuffling the order to find you the lowest price.

kiwi travel twitter

However, Kiwi.com is probably best known for its "self-transfer" flights. They'll search hundreds of air and ground transit carriers to find flight combinations that result in the lowest price. They do all the piecing together on your behalf, which may include combining airlines that don't formally partner with each other or routing you through connecting airports that don't often show in traditional searches.

kiwi travel twitter

They may include ground transportation options in results, too. For example, you might save big by flying into Munich and taking a train to Salzburg rather than flying to Austria directly.

Since Kiwi looks at all types of unorthodox travel options, you can expect to be bombarded with lots of search results.

I suffer from analysis paralysis all too often, but take it from me: That won't be a problem. Compared to searching manually and keeping track of a thousand options using pen and paper, Kiwi.com offers filters to narrow things down quickly. With a few clicks, you'll limit yourself to relevant options.

Don't want to ride a bus or have too much luggage to realistically consider low-cost airlines? No problem.

kiwi travel twitter

If you do find a transit combination that works for you, you can buy it in a single transaction on Kiwi.com, which is a huge convenience compared to going to multiple platforms to buy each ticket one at a time. It's easier for record-keeping, too, since you can see your entire itinerary in one place.

Related: Strategies for booking great award tickets from non-hub airports

What is the 'Kiwi Guarantee'?

kiwi travel twitter

Booking separate tickets comes with another downside on top of the hassle. Unlike through tickets, if you miss a connection on separate tickets, airlines aren't obligated to reaccommodate you. That means if weather or a mechanical issue wreaks havoc on your plans, you'll be left to figure out a new way to get to your destination on your own. Because of this, travelers stringing tickets together often add plenty of padding to their connections, hoping the extra time compensates for the extra risk.

When booking trips through Kiwi.com, though, travelers have the option of purchasing their add-on "Kiwi.com Guarantee".

According to the guarantee, they'll protect you from unexpected changes to your booking even when you self-transfer between multiple tickets. You're covered against carrier cancellations, delays and schedule changes -- if something happens, they'll find alternative transportation on your behalf or offer you a refund.

In the past, the guarantee was included with all Kiwi flight bookings (with a built-in upcharge) but now you have to opt in when you make your original purchase. Sadly, it doesn't come cheap. On my sample searches, my offers consistently came in at around 25% of the ticket price. For example, on a $200 one-way ticket to Costa Rica, the Kiwi.com Guarantee was quoted at nearly $50 and on a $638 ticket to Spain, the guarantee was $159.

kiwi travel twitter

TPG's Points & Miles Editor, Andrew Kunesh, used Kiwi.com to book a flight from Berlin (SXF) to Newquay, England (NQY), via Dublin (DUB) in late 2019. Ryanair operated the SXF-to-DUB leg while Aer Lingus Regional operated DUB to NQY. He ended up missing his connection in DUB due to a flight delay and immediately contacted Kiwi. In minutes, he was rebooked on a flight the next day and put up at the Radisson Blu Dublin Airport on Kiwi's dime.

Downsides of the Kiwi.com guarantee

As any traveler who's had to make travel changes on the fly already knows, reaccommodation doesn't always mean you'll get your preferred flight. Just like when an airline rebooks you, you're limited to available seats and itineraries. You'll probably still need to be flexible and you'll have to accept some delays along the way.

It's also worth noting that their disruption protection won't necessarily compensate you for troubles or hardships; their sole goal is to get you to your final destination.

kiwi travel twitter

Like any type of travel protection, the fine print matters. You likely won't be surprised to find out that the guarantee doesn't apply when you're at fault for missing part of your transit (for example, if you arrive at the airport too late to check in). But you also won't be covered during some times when you need it most, even if it's not your fault at all.

Force majeure situations, like the airline strikes we see in Europe every so often, means your guarantee doesn't officially apply -- though it's worth noting that Kiwi.com still promises to make their "best effort" to offer alternate transportation. Extreme weather is considered a "force majeure" situation, which could be worrisome for those traveling in the winter.

Most worrisome to me were a few details buried in the legal fine print , which you should read in full if you're contemplating tacking on this purchase. Here's what stood out to me (emphasis is mine):

  • They may rebook you, but be prepared for lengthy travel delays: "We are not able to guarantee You booking of the alternate Flight(s) departing sooner than 8 hours after Your initial contact with Our customer service ..."
  • For flight changes announced 48 hours or more prior to your trip, you might not have as many rebooking options as you hope: "Should We find an alternate of the price not exceeding the price You paid for all the unused Flight(s), We may offer You (an) alternate Flight(s) or other means of transportation to Your Destination at no additional cost to You."

I'm great at searching for last-minute alternatives and have a stash of miles that I can use for last-minute rebooking emergencies if that's what it comes down to. As TPG readers, that might apply to you, too. In that case, this guarantee may have limited value.

Despite the limitations, this extra protection could still come in handy, especially while the coronavirus pandemic continues to keep flight schedules in flux. Unless you're booking last minute, you're likely to face schedule changes or even cancellations while airlines attempt to fine-tune operations. Yes, many fares now qualify for free cancellations, but refunds come in the form of airline vouchers whereas Kiwi.com would provide a true cash refund, even if your standard travel insurance wouldn't apply.

Related: Missed your flight? Here's what to do

Will I still earn miles on my flights?

kiwi travel twitter

Like any other online travel agency, you'll still earn airline miles on flights booked through Kiwi.com — but there are a few things to keep in mind.

If you're combining carriers, you might need to split your earnings. For example, say you're flying from New York-JFK to Prague (PRG) via Paris (CDG) and the first leg is operated by United while the second is operated by Air France. You'll need to credit the miles from the first flight to your Star Alliance loyalty program of choice and the second to your favorite SkyTeam program.

Do note that you won't usually earn hotel points when you book with Kiwi. This is the case across most online travel agencies, as hotel programs generally require that you book directly in order to earn points or use elite status benefits.

Of course, you should pay for your Kiwi purchases with a credit card that earns bonus points on travel . For example, the Chase Sapphire Reserve and Chase Sapphire Preferred Card earn 3 and 2 points per dollar, respectively, on all travel purchases. Both cards also have solid welcome offers which can help you jump-start your Chase Ultimate Rewards balance.

Related: When you will (and won't) earn miles on your flight

Bottom line

Taking the cheapest option presented on Kiwi.com will not be right for all travelers. If you are mixing and matching tickets and carriers, you are increasing the odds that something will go wrong with your trip -- and you are increasing the complexities of fixing it.

While this risk may be worth it for large cash savings and/or when you are traveling solo or just with another adult and have some flexibility in your schedule, it may not be worth it for a small savings, when less experienced travelers are involved or when you have a very firm time you need to arrive at your destination or back home again.

I'm not convinced that I'm the target customer for Kiwi.com's optional add-on guarantee, but I still love the Kiwi search platform. It legitimately does find good transport options that you might not consider on your own (or want to take the time to sort through manually), and booking is a breeze with one-stop shopping instead of having to make separate purchases.

For me, booking through Kiwi.com doesn't always make sense, but it's usually at least part of my search strategy when ordinary flights are priced higher than expected. After all, you never know what it will come up with.

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Cheap international flights

London, united kingdom, lisbon, portugal, bangkok, thailand, chiang mai, thailand, istanbul, turkey, athens, greece, tirana, albania, toronto, canada, vancouver, canada, faro, portugal, bucharest, romania.

  • How to book cheap flights on Kiwi.com

Kiwi.com is the best way to search, find and book cheap flights. We make discounts, flight deals, and low-cost airfares easy to find.

To find cheap flights online, Kiwi.com is the best and easiest way to get discounts on one-way, return, international, and multi-city routes. This guide explains how Kiwi.com works, and how we can help you search and book the cheapest flights available.

  • Eight tips for booking cheap flights on Kiwi.com
  • The best time and day to book flights

It’s easy to find the best time and day to fly using Kiwi.com’s flexible search engine. You can enter the exact dates you’d like to travel, or you can choose a range of dates to find the cheapest option.

When you search, you will see the lowest price available on each date, so you can select the one that’s right for you, or filter to find the fastest or best options. You can also filter flights by maximum price, or choose a range of prices.

  • Find cheap flights without a destination

If you want to find the cheapest flights to anywhere, you can do that on Kiwi.com as well. If you don’t have a particular destination, simply choose your departure location and select ‘Anywhere’ as your destination. This will show you the cheapest routes from your location.

You can also use our map search to find a cheap destination: zoom in or move the map, and destinations and prices will appear. You can see the best deals highlighted in green, so you’ll know you’re getting a great price.

  • Find cheap international flights

Málaga, Spain

Larnaca, cyprus, new york, united states, dubai, united arab emirates, singapore, singapore, jakarta, indonesia, alicante, spain.

Search for flexible deals on international flights using Multi-city. You can choose multiple cities to visit, select the dates or date range you’d like to travel, and our Kiwi-Code will find you an itinerary. You can then filter by cheapest, fastest or best, and buy the whole itinerary for one price, in one click.

NOMAD is a feature of Kiwi.com that helps you find the cheapest Multi-city price if you want to visit a number of cities, but you’re flexible about which order to see them. It’s a travel hack that exists only to find you the cheapest price. Select NOMAD from the drop-down search menu, enter your origin city and the destinations you’d like to visit. Choose a time period to stay in each city. Select an end city (or return to your origin city), and click Search journeys. NOMAD then calculates every possible route combination and finds you the cheapest. Like Multi-city, you can book your whole itinerary for one price, in one click. It’s an amazing tool, and one that’s exclusive to Kiwi.com.

Using Kiwi.com’s Kiwi-Code, even if the airlines on your itinerary don’t usually have a partnership to work together, we can combine routes and deals that don’t normally exist to give you the cheapest price available for your entire trip.

  • Flying on a budget

If you always want to see the cheapest deals, Kiwi.com has a number of ways to help. If you subscribe to Kiwi.com, we will send alerts and offers directly to you so you’ll never miss a low price again.

When you search, you can also set up a Price Alert: this means that Kiwi.com searches low prices for you! Choose the route you’re interested in, and on the results screen you will see a ‘Create price alert’ button. Click this and choose a price range. When the price of your route changes by this amount, we will email you to tell you. You can then book at this cheaper price.

Sometimes, routes open and close depending on the season, the popularity of the route, or other unforeseen conditions. If you search for a route and there are no results, Kiwi.com Availability Alerts can help. Click ‘Notify me’, and when this route opens, we will message you.

When you search for a route that combines both short- and long-haul flights, you can work within your budget by combining different cabin classes: economy, premium economy, business class or first class. For example, if you want to fly from New York to Paris in business class, but don’t want to pay for the same on the Paris to Berlin part of your itinerary, you can choose not to. This allows you to have better prices: mixed cabin classes are more affordable than booking only business or first class trips, and it also gives you more route options.

Another way to save even more money is with our flexible Fare Types . When you book with Kiwi.com, we offer three different Fare Types, so you can choose the best combination of price and flexibility. The Saver ticket is the option to choose if you don’t plan to cancel or change your trip, and gives you the absolute lowest price available. The Standard ticket gives you the option to rebook at a later date, and the Flexi ticket means you have the security to be able to not only rebook, you can also cancel your trip entirely.

  • Why book with Kiwi.com?

With over 480 carriers and more than 50 million daily searches, Kiwi.com is fast becoming an essential tool for people who want to save money on travel .

As well as finding the cheapest prices, Kiwi.com has a number of ways to make sure you get to your destination smoothly.

When you book with Kiwi.com, you can add the Kiwi.com Guarantee to your journey. This means that if there is a problem with your trip — a canceled flight, a missed connection, a carrier change — contact us, and Kiwi.com will find a new flight, offer you a refund, or find alternative transport to your destination. In the meantime, we may also provide a contribution to refreshments or accommodation, so you can relax while we do the work. The Kiwi.com Guarantee is valid across all modes of transport on Kiwi.com, so whether it’s plane, train or bus, you’ll know you’re covered.

The Kiwi.com Guarantee is especially recommended for itineraries that include multiple carriers: if there’s a problem, we’ll contact them for you and make alternative arrangements. Our 24/7 customer support is available across 14 languages, so there will always be someone there to help.

  • Budget airlines

North America

South america.

  • Cheapest way to fly

To save even more money and have more flexible travel options, Kiwi.com gives you the choice to arrive and depart from different airports.

When you search for a flight to or from a city, if that city has more than one airport, Kiwi.com finds the cheapest route, even if the airport you arrive at is different from the airport you depart from.

You can choose to remove this feature when you search, but to search and book the best low-cost route, this finds the cheapest way to fly.

Trending countries

Frequently asked questions.

If you subscribe to Kiwi.com, you can set up a Price Alert. We will then inform you when the price of your chosen route changes, so you can get the best deal.

It’s best to be flexible when you book flights. Use Kiwi.com’s Search filters to change the time of the flight, fly into or out of different airports, or look for the green Travel Hack star for special discounts.

Airlines will often run special promotions or flash sales. Kiwi.com’s Kiwi-Code checks over two billion prices every single day, so if you subscribe to Kiwi.com, we will message you with offers and deals when they happen.

Kiwi.com finds the cheapest prices by creating routes that wouldn’t normally exist. We connect airlines that wouldn’t usually work together, giving you prices that the airlines don’t want you to see.

If you have a route that you book often, Kiwi.com can send you reminders about discounts or offers on that route.

Booking a multi-city flight on Kiwi.com can save you money, as we combine carriers that don’t normally cooperate to get you the cheapest price. Our NOMAD feature makes multi-city routes even cheaper.

When you search on Kiwi.com, you can choose different arrival and departure cities, or even choose to fly into or out of specific airports.

Build your itinerary by searching with Kiwi.com, and you can buy all your flights on one ticket for one single price.

When you search on Kiwi.com, you can search by date range. As you search, the calendar will show you prices of flights on individual days.

Alternatively, select a range of months, create a Price Alert, and we will find the cheapest date in the cheapest month to fly.

The cheapest way to get a last-minute flight is flexibility. Try searching from your home city to Anywhere, and Kiwi.com will show you the cheapest available flights.

Not always. The best time to buy a flight can vary, so the best thing to do is download the Kiwi.com app and create a Price Alert on your chosen route. This way, you’ll know when the price of your route changes, and can buy it at a low price.

Sometimes airlines sell flights with layovers cheaper than direct flights. You can take advantage of this fact with Kiwi.com’s Hidden Cities travel hack. See above for more information.

Airlines may offer layovers in some cities, often their hub. However, with Kiwi.com, you can create a layover yourself using our Multi-city search. Search via the city you’d like to spend your layover in, and we’ll find you the cheapest flights into and out of there. You get more options because it’s not the airline’s choice — it’s yours!

Flights with layovers can be cheaper, especially if you’re traveling with only cabin baggage. Kiwi.com’s Hidden Cities travel hack searches routes that will take you to your destination as part of a longer itinerary. Look for the green Travel Hack star when you search.

Many airlines know that direct flights are more popular, and so will charge more on those popular routes. On Kiwi.com, you can see prices the airlines don’t want you to see, because we can offer you flights that only include one leg of a trip. See the sections on Hidden Cities and Throwaway Ticketing above for more information.

It’s not a trick: search and book with Kiwi.com! Use our incredible Search technology — powered by our revolutionary Kiwi-Code — to find prices and routes that would otherwise be hidden. Download the Kiwi.com app to get alerts and deals sent directly to you.

Tuesday, Wednesday and Saturday are often cheap days to fly. Search using the calendar on Kiwi.com to see flight prices on individual days and pick the one that’s best for you.

Flight prices may be lower if you fly on a Tuesday. Kiwi.com’s pricing calendar shows you the lowest price on each date, so you can choose one day, or a range of dates, and Kiwi.com will find the cheapest option.

Searching on Saturday and Sunday sometimes gives lower prices than Thursday and Friday, but Kiwi.com takes away the doubt by offering notifications and alerts when prices come into a range that you choose. Subscribe to Kiwi.com to receive special deals, offers and alerts.

Flight prices can go up as well as down, so to secure the best deal regardless of the date, when you search on Kiwi.com, hit the little bell symbol to set up a Price Alert. Then just sit back and wait for the lower prices to come to you!

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  • Pennsylvania

Her unvaccinated puppy died from parvovirus. Then the internet came after her.

Marissa Alesi, a Chester County dog breeder, has been attacked online for her failure to vaccinate Kiwi.

Marissa Alesi, with Banana (left) and Liberty, is a dog breeder in Chester County who among other holistic pet care practices, does not believe in vaccinating her animals. She and Angelia Alesi had over 1 million followers on social media but when some found out about the lack of vaccines, they formed a subreddit that has caused Alesi to allegedly lose job opportunities and seek therapy for what she says is targeted harassment and abuse.

As her 4-month old golden retriever fought off a deadly virus, Marissa Alesi was recording herself live on TikTok.

“Thank you to my cult following for giving me the tools to completely, holistically heal my dogs from home,” Alesi, a 33-year-old Chester County dog breeder and social media influencer, said, referring sarcastically to her thousands of devoted followers. “I appreciate you and love you all.”

But after treating Kiwi with IV fluids for 18 hours, the ailing puppy wasn’t getting better.

Because Alesi is against vaccinating her puppies, Kiwi was unprotected from the highly contagious canine parvovirus. Shortly after Alesi’s hopeful message, the puppy died from the disease that affects a dog’s gastrointestinal tract at her Honey Brook Township home March 2022.

“She was just too young,” Alesi told The Inquirer. “We did everything we could.”

Not everyone agrees.

Alesi has over 500,000 followers on TikTok, yet was surprised when, several days after broadcasting during her attempt to cure Kiwi, someone on Reddit had created a forum dedicated to avenging the deceased puppy.

Today over 8,000 people subscribe to the “Kiwisavengers” subreddit, where anonymous users, shocked at what they saw as a preventable death, channel their collective outrage and call for accountability as Alesi continues to skip the parvovirus shot for her dogs.

Moderators boast that they’ve “GOT THE TEA” on the embattled influencer, and few topics are off limits. It’s all part of Kiwisavengers’ existential mission: expose Alesi for what they allege are lies, scams, and shoddy breeding practices.

For Alesi, the real-world consequences — she claims she’s lost job opportunities and has been banned from Carnival Cruise ships because of the group — are piling up.

“I am not the one person on this earth, with 7 billion people in it, that has had a puppy die of parvo,” Alesi said.

She added: “I’ve paid for it more than you know.”

Kiwi’s Avengers

For the newly initiated, Kiwisavengers provides timelines and play-by-play recaps of Alesi’s behavior — one “crash course” catalogs the names and breeds of more than 20 dogs and cats that she’s owned over the past decade.

Callouts aren’t limited to Alesi’s dogs. After the influencer suggested to her followers that the rapper Ice Spice’s hand gestures during her appearance alongside Taylor Swift at the Super Bowl were part of a “satanic ritual,” Kiwisavengers users quickly reposted a screenshot, delighting in a communal eye roll.

A set of guidelines bars comments that mock Alesi’s physical appearance and sexuality, or identify her personal information. Moderators declined to be interviewed on the record, citing privacy concerns.

“We were like, what is going on?” Alesi said, recalling when she and her wife, Angelia (another well-followed influencer), discovered the forum. “What are these people doing? Why are they spending time out of their day to go into an anonymous group … call[ing] us murderers?”

Not all posts are made lightly.

In one frequently repeated story, members allege that as Kiwi suffered from parvovirus, Alesi could have afforded the $1,500 nightly fee for the puppy’s care at an emergency veterinary hospital, but instead spent the money elsewhere.

It’s one of many claims that Alesi denies.

Alesi said she takes accountability for Kiwi’s death, and that she would have spent the $10,000 needed for a week’s care had she had the money at the time.

Broadcasting during Kiwi’s struggle was part of her tell-all approach to social media, Alesi added.

“I’m not going to be that person on social media whose going to make my life look like rainbows and butterflies, and not tell people about the hardships and bad things going on,” Alesi said. “Because I think that’s crap.”

To Julia, a Kiwisavengers follower from Philadelphia who requested only use her first name be used for security reasons, Alesi’s social media usage is driving the negative attention.

“You keep sharing every single thing you do online,” Julia said of Alesi. “It’s like, you’re doing it to yourself.”

‘I was crushed’

Alesi’s attempts to remove Kiwisavengers through Reddit staff, the police, and lawyers have been unsuccessful.

Alesi was particularly bothered when users would mention her family in the forum’s early days; today, Kiwisavengers moderators say they’ve banned discussion referencing children.

That’s not the only toll Alesi claims.

To protect her dogs from rabies, the breeder administers a modified shot at 6 months old.

But Pennsylvania law requires all puppies get the shot at around 3 months. So when Alesi was cited four times for rabies vaccine violations by Chester County’s dog warden last December, Kiwisavengers erupted into celebration.

“This one’s for you KIWI” one user gushed alongside heart emojis upon learning the news.

Alesi believes it was the forum’s users who reported her to the authorities and the SPCA.

“They’ve called every single place that I have tried to get employment,” Alesi said. She alleges she recently lost out on a job opportunity at 911 call center because of the group, despite attempts to keep the job a secret. “I was crushed.”

In another instance, Alesi alleges, Kiwisavengers users reported her to Carnival after she smoked a vaporizer on TikTok live during a cruise, violating the company’s policy. After staff responded and found CBD oil in her room, Alesi said, she was eventually put on the “Do Not Sail” list.

“Therapy was needed” at one dark point said Alesi, who feels she’s paid enough for the puppy’s death.

Vaccine skepticism

Despite the turmoil, Alesi has no intent to stop holistic dog breeding. In fact, she said, customers seek her out specifically for her natural approach.

That means Alesi feeds her puppies strictly raw diets, and practices “slow natural exposure” to potential sicknesses by limiting public outings in their early months — that’s opposed to getting the standard, five-in-one vaccine that protects against parvovirus, distemper, parainfluenza, and other diseases.

To the surprise of some veterinarians, dog vaccine skepticism is on the rise.

A 2023 report from Boston University’s School of Public Health found that 37% of pet owners who responded to a survey considered dog vaccines unsafe . Over 20% saw the drugs as ineffective, and 30% deemed them wholly unnecessary.

Karel Minor, CEO of Humane Pennsylvania, said that while veterinarians at the animal welfare nonprofit have yet to find vaccine skepticism as rampant as the Boston University study suggests, there’s been a noticeable uptick in recent years.

“I’ve seen more people questioning whether it’s necessary, what the efficacy is, is it actually harmful?” Minor said of the five-in-one shot. He surmises this skepticism is tied to widespread anti-vaccine sentiment that arose during the COVID-19 pandemic.

Minor acknowledged the statistically rare chance of allergic reaction to shots, but stressed the research-backed safety of dog vaccines. He encourages those with hesitancy to discuss their concerns with their vet.

“Parvo is expensive to treat — at best — and is fatal, often, at worst,” Minor said. “It’s easily preventable with a very inexpensive vaccine. The risk to the dog is incredibly low.”

As long as Kiwisavengers remains active, the puppy’s death serves as a cautionary tale.

Then there’s everything else.

“If you’re not keeping up on it you can lose the thread quick because it’s just chaotic,” one Reddit user wrote when explaining Kiwisavenger’s existence. “... it’s easy to get hooked.”

Bucs ownership, travel rank poorly in survey of NFL players

  • Rick Stroud Times staff

TAMPA — The Bucs ranked 24th out of 32 teams on report cards handed out by the NFL Players Association.

Poor team travel, which received an F and ranked last in the league in this survey, and the D-minus given to the Glazer family for ownership dragged the club’s overall grades down.

The NFLPA asked players to assign letter grades about their own teams in 11 categories. Those included anything from the head coach to the treatment of players’ families.

Across the league, ownership drew mostly high marks (10 As and 11 Bs) from about 1,700 players who completed the report card and provided feedback on facilities, travel policies and other work-related items.

In addition, Bucs players complained that the Bucs charge $90 per child for game-day child care, something offered for free by other teams. Only 11 other teams don’t provide a family room during games.

Younger players also have to pay $1,750 a year if they don’t want to share a hotel room with a teammate on the road.

“We value the NFLPA report and the input from our players that it provides,’’ the Bucs said in a statement about the NFLPA’s 2024 report card. “The feedback allows us to examine, address and improve many areas of our operation. We hold ourselves to the highest standards as we strive to be first-class in everything we do.’’

The overall ranking would have been even lower if not for the fact that the dietician, training staff and strength coach all received high marks. The best grade for the Bucs? That would be the A-minus the strength coaches received, which ranked 11th in the league.

The Glazers ranked 29th in the NFL when it came to the “perceived willingness to invest in the facilities,” according to the report card.

Bucs players believe the locker room is “old, outdated and needs to be renovated.”

They described the it as “smelly” and “unclean,” and cited bugs being “consistently in the showers.” They also described the team sauna as “dirty, small and broken down.”

“Outdated facilities are one thing, but providing clean showers and workspaces, and not charging players to have their own hotel room on work trips should be the basic standards for a multi-billion-(dollar) professional sports enterprise,” the report card said.

The Miami Dolphins, who had nothing lower than an A-minus in any category, ranked first overall.

Sign up for the Sports Today newsletter to get daily updates on the Bucs, Rays, Lightning and college football across Florida.

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Rick Stroud is a sports reporter covering the Tampa Bay Buccaneers. Reach him at [email protected].

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Abortions now cost over $450, more than double the price before Roe was overturned, per a reproductive care nonprofit director

  • Every week, 300 people call the Chicago Abortion Fund for help paying procedural and travel costs.
  • Prior to Dobbs, CAF paid $175 per person in medical costs. Last year, that number rose to $450.
  • Costs for additional support, like travel expenses and childcare, have also jumped. 

Insider Today

Every week, nearly 300 people seeking abortions call the Chicago Abortion Fund for information and financial assistance. Abortion access has narrowed across the country, while the costs — both medical and logistical — are rising.

CAF is a nonprofit organization that helps people access abortions by providing financial and logistical support so pregnant people understand their options. CAF's average aid costs have nearly tripled since the Supreme Court overturned Roe v. Wade in June 2022 — with many callers requiring help paying for medical appointments and travel expenses, executive director Megan Jeyifo told Business Insider.

Before 2022, CAF expected to pay $175 per person to help cover the medical costs of an abortion. Last year, that number rose to $450 per person, a contribution that doesn't always cover the entirety of a caller's out-of-pocket medical expenses, Jeyifo said. When someone needs more intensive hospital-based care, that figure could be $5,000 .

Still, abortion costs are extremely unpredictable. Legal restrictions , gestation windows , travel requirements, medical costs, and insurance coverage vary widely based on individual circumstances.

CAF also pays "wraparound support," providing abortion seekers with money for travel, lodging, childcare, pain medication, and more. Before Roe v. Wade was overturned, CAF paid an average of $120 per person in wraparound costs, with just 8% of callers requiring that support, CAF data shows. But, in 2023, the average cost per person jumped to $400 and 40% of the fund's callers needed assistance with wraparound costs.

Abortion funds provide information and help offset costs

The demand for funds like CAF has risen significantly since June 2022, Jeyifo said. In the years since the Dobbs v. Jackson Women's Health Organization decision, 25 states voted to restrict or outright ban abortions.

In 2020, there were an estimated 930,000 abortions in the formal US healthcare system, per The Guttmacher Institute . In the first 10 months of 2023 — the most recent available dataset —there were an estimated 878,000 abortions recorded. Guttmacher Institute researchers said 2023's numbers, even without November and December data, are trending toward exceeding pre-Dobbs numbers, which still don't include abortions performed outside the formal healthcare system.

When someone calls the CAF looking for help with an abortion, they'll be able to learn what kind of reproductive healthcare is available in their state, whether they would need to travel for an abortion, and how the fund can help with payments.

Its employees and volunteers act as case managers for abortion seekers, coordinating doctor's appointments, booking plane tickets, and working together with funds in other states to alleviate costs.

CAF is one of the largest abortion funds in the country and is largely supported by donations from individuals and foundations. It also received funding from the city of Chicago and is one of the few abortion funds to receive local government funding .

Abortion funds are the only cost-support option for millions, as affordable clinics like Planned Parenthood continue to close in states with strict bans . What's more, insurance doesn't cover most abortion care, and Medicaid coverage varies by state. Usually, almost all of an abortion seeker's costs are out-of-pocket . Funds like CAF can help offset costs, but often can't fully cover thousands of dollars in healthcare and logistical bills.

And, Jeyifo said there are significant barriers to abortion access.

The typical abortion seeker is already a mother , Jeyifo said, complicating travel. An abortion seeker might have to find childcare, take time off of work, book travel arrangements, and pay medical costs not covered by insurance. Mandatory waiting periods in some states might mean more nights in a hotel room, more doctor's appointments to pay for, and more days out of office.

Laws are changing quickly, per KFF (formally known as the Kaiser Family Foundation), and an abortion seeker's options could be limited by how far along they are in their pregnancy.

With rising travel costs, abortion funds worry their work isn't sustainable

States like Illinois, New Mexico, and Colorado — which border states with restrictive abortion laws — have seen an influx of out-of-state abortion seekers, according to The Guttmacher Institute .

The Cobalt Abortion Fund — a Colorado-based organization that serves the Rocky Mountain region — has increased its procedural and support spending by about $1 million since 2021. Director Melisa Hidalgo-Cuellar said the jump is largely due to more people needing travel cost assistance.

So far this year, Hidalgo-Cuellar said 84% of Cobalt's clients requiring travel support have come from Texas . The state's law prohibits abortion in all cases except during a " life-threatening emergency ."

Even in states with protections, Hidalgo-Cuellar said some people live in " abortion deserts ." Someone living in a rural area might need to travel to a city for care, she added.

"The number of clients that we're seeing increases every single month, and you can see the ripple effects of these bans throughout the country happening in real time," she said.

ARC Southeast is another abortion fund that primarily operates in states with strict abortion restrictions, like Alabama, Georgia, and Mississippi. Arc Southeast's average caller has to travel 154.5 miles for care.

Much of Arc Southeast's resources are directed toward helping more than 40 daily callers make travel plans to neighboring states for abortions, said Sumeyye K., a healthline coordinator. Her identity is known to Business Insider, but she requested to go by her first name for privacy.

The fund also provides emotional support and reproductive healthcare education — because seeking an abortion "can be really isolating," Sumeyye said.

"Despite how flexible and adaptive we become to the ever-changing landscape it can still be tricky to come up with new policies and methods to get people to their appointments," Sumeyye said. "I get 'God bless you's' daily, I am constantly on the phone with people who are tearing up at the end of the conversation and are really grateful that there is an organization like ours willing to step in."

Jeyifo said funds like CAF continue to find ways to support people who need abortions. But, increasing costs and legal restrictions make it difficult for them to continue to meet demand.

This public health crisis is not going away, Jeyifo said, and abortion funds need a long-term solution. She said it's difficult to keep the work of abortion funds in the public eye — and she worries about donations drying up.

Solutions look like federal funding support and tangible policy intervention, she said.

Reproductive healthcare access is a key issue for the 2024 election , with as many as 13 states planning to put the constitutional rights to abortion on the ballot. Imminent rulings from the Florida Supreme Court will also decide the fate of the state's abortion bans, and whether voters will have a say in abortion laws this November.

"Abortion funds are incredibly nimble, incredibly creative, incredibly scrappy, incredibly dedicated," Jeyifo said. "But we are a stopgap, and what we're doing is not sustainable. It is not sustainable — the work that we are doing and the holes that we are filling."

Are you an abortion fund worker or healthcare provider? Have you had an abortion and are willing to share your story? Reach out to this reporter at [email protected]

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Watch: Planned Parenthood has caved to conservative activists

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