zambia national tourism board contact details

Zambia Tourism Board

•   +260 21122 9087, +260 21122 9090
•   1st Floor, Petroda House, Great East Road, Lusaka, Zambia
•   P. O. Box 30017, Lusaka, Zambia
•   +260 21122 5174
•   www.zambiatourism.com   

 About Us:  Zambia Tourism Agency was established through an Act of Parliament number 24 of 2007 with a mandate to promote and market Zambia as a tourist destination within and outside Zambia.

Contact: Zambia Tourism Board

If you have business enquiries or other questions, please fill out the following form to contact us. Thank you.

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Welcome to TCZ Tourism Council of Zambia

Tcz membership.

Tourism Council of Zambia (TCZ) is private sector membership driven intermediary organisation established under the Registrar of Societies Act of the Laws of Zambia. TCZ was established in 1997.

TCZ has three types of memberships namely the corporate membership, the association membership and voluntary membership.

Membership to the TCZ is voluntary and enhances policy advocacy as it provides a single voice for the private sector in the tourism sector.

• Association

Corporate members are individual tourism enterprises that relatively bigger and directly affiliate to TCZ.

Corporate members:

• A & K Safari Lodge & Wilderness Safaris
• Ana Tree Lodge
• Chichele Safaris
• Contractsure Services Limited
• Crystal Car Hire Limited/Crystal Solutions Ltd
• Intercontinental Hotel Lusaka
• Kwalata Safaris Ltd
• Le Elementos Boutique Hotel
• Livingstone Adventures
• MICE Academy Zambia
• Minor International Hotels
• Neelkanth Sarovar Premiere Lusaka
• Ntanda Ventures
• Palmwood Lodges and Safari Camps
• Protea Hotels Zambia Ltd
• Radisson Blu Hotel
• Safari Tourism Insurance Brokers (SATIB)
• Shamba Safaris and Nemchem International
• South African Airways
• Southern Sun Ridgeway Hotel
• Taj Pamodzi Hotel
• Tecla Hotels and Lodges
• Travelport Zambia
• Voyagers Zambia Limited
• Zambian Breweries

Association membership is where a tourism association chooses to become a member of TCZ.

Membership of TCZ

• Africa Travel Association (ATA)
• Aircraft Owners and Operators Association (AOOA)
• Board of Airline Representatives (BAR)
• Eco-Tourism Association of Zambia (ETAZ)
• Hotel and Catering Association of Zambia (HCAZ)
• Livingstone Tourist Associations (LTA)
• Lower Zambezi Operators Association (LZOA)
• Luangwa Safari Association (LSA)
• Kafue Park Operators Association (KPOA)
• Professional Hunters Association of Zambia (PHAZ)
• Safari Hunters Associations of Zambia (SHAZ)
• Tour Operators Association of Zambia (TOAZ)
• Travel Agencies Association of Zambia (TAAZ)
• Wildlife Producers Association of Zambia (WPAZ)

Voluntary Membership

The third type of membership includes individuals or any company that has interest in tourism business.

Partners & Affiliation

The Tourism Council of Zambia has partnered with various institutes and affiliated themselves with different organisations in order to bring the best of the tourism industry to Zambia.

Affiliation

• Ministry of Tourism and Arts (MOTA) - on policy, legislation and regulations
• Zambia Institute for Tourism and Hospitality Studies (ZITHS) – HR in tourism
• Zambia Tourism Agency (ZTA) - on national marketing licensing and grading
• Department of National Parks and Wildlife (DNPW)
• National Heritage and Conservation Commission (NHCC)
• Business Regulatory Review Agency (BRRA)" target="_blank">Business Regulatory Review Agency (BRRA)- on regulatory review
• National Museums Board
• Zambia Development Agency (ZDA) Private Sector Liaison Committee under ZAPSA
• United Nations World Tourism Organization (UNWTO)
• Zambia Private Sector Alliance (ZPSA)
• Regional Tourism Organization of Southern Africa (RETOSA) under SADC
• COMESA Business Council (CBC)
• World Tourism and Travel Council (WTTC)

Discover Zambia

TCZ is helping you to discover everything that Zambia has to offer all in one place so you can easily find the necessary information to make your trip to Zambia the best one yet!

• Zambia is a country full of rivers, lakes, waterfalls and so many other beautiful landmarks.
• One of the best places on earth to view an extensive range of wildlife and birdlife.
• Home to some incredible activities such as white water rafting, bungee jumping, game viewing and swimming on the edge of Victoria Falls.

Mandate and Objectives of TCZ

Tourism Council of Zambia (TCZ) is a not-for-profit private sector membership-driven organisation with a total membership of thirteen (13) Tourism Enterprise Associations that represent over 400 enterprises ranging from small, medium to large enterprises in the tourism sector. These enterprises are mainly small guest houses, lodges, small hotels, restaurants and bars, catering services, car hire services, camping, tour operators, large hotels, etc. TCZ’s current operational objectives are:

a) To provide a forum for government's interaction...

B) providing a clear single voice..., c) to encourage the advancement of..., d) to uphold business standards..., e) to create public awareness of..., f) to collect and circulate..., g) to provide the private sector..., h) to provide business..., i) to provide favourable tourism....

As an apex body for all tourism enterprises and associations in Zambia, TCZ's main activities are anchored on its mandate which is to drive the growth of the tourism industry by influencing government policy towards creating an enabling business environment. TCZ achieves these objectives through its regular policy dialogue with government on emerging, legislative and regulatory issues of public policy.

The above objectives are carried out through providing a forum for discussion and a structure for action, leadership and coordination, communication channels and networking as an integral part of the new collaborative approach in sectoral economic planning and implementation by the Zambian government.

In this regard, TCZ is represented on the Sector Advisory Group of the tourism, environment and natural resources sector of government.

Benefits of being a member of TCZ

As a member of the Tourism Council of Zambia you will have access to:

• Professional business advisory services and information to members on legislation and regulations affecting the industry.
• Policy, legal advice on conditions of employment, wages, and other labour matters relating to the tourism Industry.
• Provision of newsletters, official information and statistics pertaining to the tourism sector, both at national and global levels.
• Advice on licensing and assistance, where possible, on licensing matters liaising with authorities.
• Market access through promotions and exhibitions of tourism products through co-operation and co-ordination with other related institutions at both national and global scale.
• Assistance in improving standards and creating a sense of ethics and professionalism in the tourism industry.
• Benefits from capacity building of member enterprises’ staff training courses and involvement with government and other bodies. This is aimed at the upgrading and extension of training skills acquisition facilities.
• Public relations activities to promote awareness of the industry and therefore the possibility to expand business opportunities.
• Annual General Congress or Stakeholders' Conference to bring industry operations together.
• TCZ member’s certificate provided for display. This is issued to only members and indicates recommended establishments.
• Membership cards to assist identification of members, which also signifies a commitment to common interest and values, the promotion of professionalism and of compliance to TCZ’s Code of Conduct.
• Membership certificates for identification and information sharing purposes. This membership certificate will be used during Grading and Classification to provide ‘at a glance’ identification of members.
• The card also helps facilitate and discounts for accommodation at member hotels through the Hotel Catering Association of Zambia (HCAZ).
• Rebates on air tickets for marketing travel outside the country on airlines affiliated to TCZ.
• Networking activities of B2B, business development services and access to online web listing, specialised training, market access, business statistics and market information on request.
• Regular interface with government officials such as monthly breakfast meetings with ministries offering you an opportunity to submit business concerns to public authorities.
• Intermediation and representation at the Tourism Enterprise Licensing Committee, etc.
• TCZ is represented on various committees and statutory boards of government institutions.

Please feel free to get in touch with us or visit our office. We’d love to hear from you.

Get in touch

Physical address:.

Tourism Council of Zambia

8th Floor Protea Hotel by Marriott

Lusaka Tower

P.O Box 36561, Lusaka

+260 977 704059

Office Tel./Fax:

+260 211 290436

Core Values

The operations of the Ministry, conduct and behavior of the staff for the next five years will be anchored on the following eight core values:

• Impartiality
• Transparency
• Confidentiality
• Accountability

Specific Mandate

According to the Gazette Notice No. 7039 of 2021, published in the Government Gazette, Vol. LVII, No. 90, of Friday, 27th September, 2021, the Ministry is allocated the following portfolio Subjects and Statutory Bodies/Institutions:

Statutory Functions:

• National Heritage Conservation Commission Cap 173;
• National Museums Cap 174;
• Tourism and Hospitality Act No. 13 of 2015;
• Zambia Institute for Tourism and Hospitality Studies Act No. 42 of 2016;
• Zambia Wildlife Act No.14 of 2015.
• Accommodation establishments;
• Culture Policy;
• Folklore and Preservation of Oral Traditions;
• Hotels and Rest Houses;
• Indigenous Knowledge;
• National Heritage;
• National Parks and Wildlife;
• Promotion of Souvenirs;
• Promotion of Tourism;
• Promotion of Traditional Crafts;
• Research in Culture;
• Safari Operations;
• Tourism Policy;
•  Traditional Ceremonies;
• Travel agencies.

Statutory Bodies/ Institutions:

• Hotels Managers Registration Council;
• National Heritage Conservation Commission;
• National Museum Board;
• Zambia Institute for Tourism and Hospitality Studies (ZITHS);
• Zambia Tourism Agency.

Quick Links

• Ministry of Finance and National Planning
• Ministry of Foreign Affairs & International Cooperation
• Ministry of Home Affairs and Internal Sercurity
• Department of Immigration
• Zambia Tourism Agency
• World Tourism Organization (UNWTO)
• World Travel & Tourism Council (WTTC)
• Boma e-Yangana Portal
• Tourism Licensing (Downloads)
• Casino Licensing (Downloads)
• Grading (Downloads)
• Job Vacancies

Click Here: To Access Online Services

[email protected]

+260 211 229087

One of the Seven Natural Wonders of the World

Victoria falls.

Zambia hosts the largest Mammal migration

Kasanka bat migration.

We Provide Best Tour Packages In Your Budget

• Hosts the largest Mammal migration, where over 10 million fruit eating bats converge in the Kasanka National Park.
• Africa’s second largest Wildebeest migration in the Liuwa National Park.
• Natural Pool at the edge of the Victoria Falls (Devil’s Pool)
• More than 100 mesmerizing Waterfalls spread across the Country.
• Accommodates the World’s largest Hippo population with over 40,000 of them relaxing in the waters of Zambia
• The Pioneers of the Legendary Walking Safari- an experience that give you an intimate interaction with nature.
• Home to the longest Fresh water Lake in the world – Lake Tanganyika
• The last bullet of the first world war was fired on Zambian soil
• Home to the world's largest man-made lake and reservoir by volume - Lake Kariba.
• Accommodates the source of Africa’s largest river - The Zambezi

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Best Services

Worldwide coverage, destination, popular places to visit.

Livingstone & Victoria Falls

Northern Circuit

South Luangwa NP

Lower Zambezi NP

Must See & Do

Devils Pool

Walking Safaris

Kuomboka Ceremony

Microlighting

Bungee Jumping

Annual Bat Migration

30% off for honeymoon.

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