online travel agencies companies

Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

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Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

• Booking.com
• Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

• Industry-leading travel inventory
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 fast customer support in target 15s
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting of expenses for expense reports
• Many connected apps, such as Uber and Airbnb for cars and hotels
• One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

• Ample integrations
• Award-winning mobile app
• Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

• Intuitive booking tool and website
• Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
• Simple car rental options and taxi hire
• Available in over 40 different languages and offers over half a million properties across 207 countries
• You can book experiences in your destination city to entertain you on your travels
• Genius rewards program

• Simple interface and booking tool
• Deals when making more than one booking
• 38 different languages and offers a 24-hour, multilingual customer support service
• Free cancellation within 24 hours of booking
• Millions of reviews to help make your decision

3. Lastminute.com

• Filter hotels according to budgets, star ratings, guest ratings, board types, and more
• ATOL protection on flight + hotel bundles
• Flash sales for last-minute deals
• Payment plans to spread out the cost of travel
• Extra entertainment booking for your trips, like theatrical productions and day trips
• Gift cards for gifting travel

• Expedia rewards for hotels, cars, and more
• Experienced support
• Compare cruise lines
• Big savings when booking flights, hotels, and car
• Operates in nearly 70 countries and in over 35 different languages
• Luxury travel options

• Book hotels, flights, cars, and bundles
• 24/7 support
• Lower prices on the app
• Great last-minute deals for spontaneous travel

6. Bookmundi

Best online travel agencies for flights

1. skyscanner.

• Super flexible booking filters
• Cheaper flights and hotels than other OTAs
• Price alerts for travel routes of interest
• Easy-to-use booking tool and UI
• Hundreds of location and currency options
• One-way, return, and multi-city travel options

2. Kiwi.com

• Simple flight booking tool
• Partnerships with Booking.com and Rentalcars.com
• Discover deals anywhere with the option to open up your search
• Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

• Access to comparison tools
• Peer reviews to help you with your decisions
• Flexible cancellation policies
• All your travel in one place
• Local flights and deals

Rewards programs

Comparison tools, peer reviews, flexible cancellation.

Flexiperk: Cancel anytime, anywhere. Get a minimum of 80% of your money back.

One account for all of your travel needs, a local approach to global travel, wrapping up.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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The 10 Best Online Travel Agencies: The Top OTAs to Connect to in 2023

Lexi DeMers

Updated: 15 Mar 2024

Online travel agencies don’t just make life easier for travelers. The best online travel agencies also offer a variety of benefits to business owners. From accessing niche markets to benefiting from the billboard effect, listing your hospitality business on popular travel sites has many perks. 

These sites can help you cover low-season lulls or ensure you maximize your bookings year round. Discover how online travel agencies can help you capture your share of the $521 billion online travel market . In this article, we’ll cover the best online travel agencies for hoteliers and other accommodation providers, detail the benefits they offer, and discuss how you can easily manage multiple channels. 

The 10 Online Travel Agencies with the Highest Revenue 

Before you take the time and effort to list your business on a new channel, you’ll want to make sure that it will actually help you gain new guests. Below are the 10 best online travel agencies worldwide by annual revenue , as reported by Statista. 

Booking.com

Edreams odigeo, tripadvisor, manage all your channels with one centralized booking system, a closer look at the best online travel agencies.

All online travel agencies are not created equal. In fact, many channels cater best to specific businesses. Though listing your property on the highest earning online travel agencies is a great strategy, it is even better to understand the markets that each OTA serves. Below, we will take a closer look at the best online travel agencies.

Booking.com is a global powerhouse in the online travel agency sector. Its expansive platform includes a diverse array of property types, ranging from hotels and resorts to apartments and hostels. So it is a great OTA option for a variety of business models. Renowned for its user-friendly interface and extensive property listings, Booking.com attracts travelers from around the world. 

Hotels can seamlessly integrate with this booking engine, streamlining their reservations and room management. On average, Booking.com charges businesses a 15% commission on every booking, though this rate can vary from region to region. 

Expedia is a leading online travel agency known for its global reach and comprehensive travel offerings. This one-stop shop caters to travelers searching for accommodations, flights, car rentals, and vacation packages across the globe. 

Business owners benefit from Expedia's tools like the Partner Central platform, which aids in managing bookings, optimizing rates, and enhancing visibility. Expedia's loyalty program, Expedia Rewards, encourages repeat bookings which is why it is one of the best online travel agencies for hoteliers. However, depending on the region your business is in, Expedia charges 10% to 30% commission. 

Airbnb is a unique online travel agency that connects travelers with a wide range of accommodations, from cozy private rooms to entire homes. While it initially gained fame for its home-sharing platform, it has expanded to include boutique hotels and traditional accommodations. As such, it ranks toward the top of our list of the best online travel agencies. 

Accommodation providers can tap into Airbnb's extensive network, reaching guests from around the world. While there are a few different options, most hosts on Airbnb are charged a 3% commission. Meanwhile, Airbnb charges a 14% service fee to guests on top of the nightly rate you set. 

Trivago is one of the best online travel agencies, but getting your property on the site isn’t as straightforward as the other options on this list. Trivago is a metasearch engine that scours the Internet to find the best hotel deals for travelers. It collects hotel listings and prices from various online travel agencies, hotel chains, and booking sites. 

Owners can leverage Trivago by ensuring their listings are well-optimized on other OTAs. Since it doesn't handle bookings directly, Trivago doesn’t charge business owners any commission and instead gets its revenue from other sites that advertise there. 

Despegar is one of the best online travel agencies, primarily serving the Latin American market. It offers a wide range of travel-related services, including hotel bookings, flights, and car rentals. With a strong presence in Spanish and Portuguese-speaking countries, Despegar provides travelers with a convenient platform to plan and book their trips.

Business owners looking to tap into the Latin American market can benefit from listing their properties on Despegar. It allows them to access a diverse and growing customer base while also providing travelers with options tailored to their preferences and language. Hoteliers can expect to pay 10% to 15% in commission on bookings from this site. 

Save hours each week by automating the booking process

• Accept bookings 24/7
• No commission charges
• Real human support

As one of the largest online travel agencies globally, Trip.com offers a variety of services to travelers. Formerly known as Ctrip, it has a strong presence in the Asian market but has expanded its reach to cater to a diverse international audience. Travelers can use Trip.com to book hotels, flights, trains, car rentals, and other travel-related services. 

Accommodation providers aiming to attract travelers from Asia and beyond can benefit from partnering with Trip.com. As one of the best online travel agencies, it provides access to a vast customer base seeking a variety of accommodation options. By listing on Trip.com, you can expect to pay anywhere between 10% to 25% in commission. 

eDreams Odigeo is a leading European online travel agency that serves as an umbrella for several well-known brands, including eDreams, Opodo, GO Voyages, and Travellink. It caters to travelers seeking a wide range of travel products and services. By partnering with eDreams Odigeo, accommodation providers can tap into the European market and beyond. 

Whether you run a boutique hotel or manage a large resort, listing your property on one of the  eDreams Odigeo sites allows you to reach travelers from various European countries. Depending on the exact site you list your business on, you may pay commission or your guests may pay service fees. 

As a prominent online travel agency in India, MakeMyTrip has a strong foothold in the South Asian market. It offers a range of travel services, including flights, hotels, and holiday packages. By listing your property on MakeMyTrip, you can tap into the growing Indian travel market and attract travelers looking for both domestic and international accommodation options. 

MakeMyTrip's user-friendly interface and extensive marketing efforts make it a valuable platform for reaching travelers across India and the Indian diaspora. After some controversy over excessive rates in 2019, MakeMyTrip pledged to cap its commission at 22% . However, your guests will also be charged a booking fee when making reservations on this site. 

If you're targeting spontaneous travelers or those seeking last-minute deals, Lastminute.com is the best online travel agency to consider. As the name suggests, it specializes in providing travelers with a wide array of last-minute options, from flights and hotels to car rentals and activities. 

By partnering with Lastminute.com, you can attract travelers looking for instant bookings, making it an excellent choice for filling last-minute vacancies. This is great for offering discounts during off-peak periods or showcasing special promotions. To learn more about the commission rates Lastminute charges, it's best to reach out to the company directly. 

Tripadvisor is renowned for its comprehensive database of traveler reviews. But it's also a powerful online travel agency, offering an extensive platform for accommodations, restaurants, and attractions. 

By delivering exceptional experiences to your guests, you can earn positive reviews that attract more travelers to your property. Tripadvisor offers various tools for property owners to manage their listings, showcase their amenities, and respond to reviews, ensuring your property's reputation remains stellar. Plus, Tripadvisor only charges owners a 3% commission fee. 

Other Great OTAs for Your Business 

Aside from the top-performing online travel agencies globally, there are still many more OTAs that can help boost your earnings and expand your audience. Depending on the region you’re in and your ideal target market, the other great online travel agencies below may work well for you. 

VRBO, which stands for Vacation Rental By Owner, is a platform specializing in vacation rental properties. It's a part of the Expedia Group and caters to travelers seeking unique and often more private accommodations, such as vacation homes, cabins, cottages, and condos. VRBO charges owners a 5% commission. 

Hostelworld

Hostelword is one of the best online travel agencies for low-cost accommodations like hostels and budget-friendly hotels. Hostelworld connects hostel owners with a global community of backpackers and budget travelers, making it an essential choice for those operating in the hostel industry. When receiving bookings from Hostelworld, business owners typically pay between 10% and 25%. 

Primarily known for its flight booking services, Hopper has expanded into the hotel industry. This innovative OTA offers travelers a unique approach to booking accommodations. Hopper's app leverages data analytics to predict the best times to book hotels at the lowest rates, helping travelers save money. And the best part of this platform is that it doesn’t charge hosts any commission fees on bookings. 

Strongest in the Asian market, Traveloka offers a comprehensive platform for booking flights, hotels, activities, and other travel-related services. It has gained popularity for its user-friendly interface, competitive prices, and extensive coverage across Southeast Asia. Owners will pay between 10% to 15% of booking revenue in commission to Traveloka. 

Your business. Your Bookings. Your way.

What are the benefits of using an online travel agency.

Online travel agencies have revolutionized the way the hospitality industry operates. They offer a wide array of benefits that cater to both travelers and accommodation providers. In this section, we'll explore the key advantages of collaborating with some of the best online travel agencies.

Higher Booking Volume.   Of course, the main goal of listing your property on an online travel agency is getting more bookings. These sites have large audiences, which can lead to a substantial increase in bookings. 

Market insights. The best online travel agencies provide valuable data and market insights that can help you understand traveler preferences, booking patterns, and trends. In turn, this can inform your pricing, marketing, and property management strategies.

Build an Online Reputation. Many OTAs offer a review system that allows previous guests to share their experiences. Positive reviews and ratings can build trust and credibility, encouraging potential guests to choose your property.

Easier international reach. If you have international guests in mind, the top online travel agencies can help you reach travelers worldwide. They also often support various languages and currencies, making it easier for international guests to book.

Billboard effect. The Billboard Effect describes the phenomenon in which accommodation providers gain more direct bookings on their own websites after listing their property on OTAs. It illustrates that these platforms serve as powerful marketing and distribution channels.

How to Find the Best Online Travel Agencies for Your Business 

While listing your business on all of the best online travel agencies is a smart move, you can go a step further with OTAs. If you want to find the absolute best online travel agencies for your business, you’ll need to identify sites that fit your niche. 

Many OTAs cater to specific audiences, such as Thermal for surf trips and Bookatrekking.com for trekking adventures. There are also great online travel agencies for other niches, including luxury accommodations, yoga retreats, family hotels, and more. Take some time to explore various platforms’ user base and commission rates to determine which OTAs would be best for your business. 

How Can I Manage Multiple OTAs?

While having a presence on multiple OTAs can offer big rewards, having to log into and manage several different platforms is extremely time consuming. Not to mention, you risk double-books and other errors. Thankfully, you can use a channel manager to help streamline your bookings across multiple online travel agencies. 

At Bookinglayer, we offer Channels ; a fully integrated, user-friendly channel manager that allows our clients to maximize their revenue without spending extra time on administration. Channels allows business owners to integrate with up to 35 different platforms while conveniently managing everything from one simple dashboard. 

Want to Learn More About How Bookinglayer Helps Business Owners?

Bookinglayer is an all-in-one software suite designed specifically for adventure travel businesses that have complex booking scenarios. If you want to offer accommodation and activities, Bookinglayer is the most comprehensive platform on the market.

Whether is optimizing your booking flow, automating your payment processing, or streamlining your daily reports, we can help you save time, reduce errors, and increase conversions. You can sign up for a free demo to discover if you are the right fit for our software suite. 

Best Online Travel Agencies FAQ

What is an online travel agency.

An online travel agency is a web-based platform that allows users to research and book a range of travel-related services. Also known as OTAs, these marketplaces display services from various providers. They often include accommodation, flights, rental cars, tours and activities, and more. 

How do online travel agencies work?

Online travel agencies are third-party services that offer users a convenient and easy way to plan and book travel experiences. They aggregate travel services, facilitate bookings, collect payments, and publish reviews. In return, they oftentimes earn a commission from the bookings they sell.  

How do OTAs make money?

OTAs typically make money by charging business owners a commission on the bookings they sell. These commission rates can range from 10% to 30%, depending on the platform you choose and the region you operate in. In addition, some OTAs may also charge customers a service fee to help cover the costs of running the platform. 

What is the downside of using OTAs?

The downside of using an OTA is that you will likely need to pay a commission to the platform. As such, many business owners prefer to collect direct bookings. Nonetheless, the best online travel agencies serve as a great way to advertise your property and can help you increase your revenue, despite the commission charges. 

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The Pros and Cons of Booking Through Online Travel Agencies

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You’re likely already familiar with online travel agencies, even if you don’t travel often. These companies — such as Priceline , Expedia and Orbitz — act as intermediaries between you and a travel provider.

Booking your travel through an OTA can be a good idea in some circumstances, but you’ll want to be wary of its pitfalls. Let’s take a look at the pros and cons of online travel agencies, so you’ll know what to use to book your next vacation.

Pros of booking through online travel agencies

There are certainly advantages booking through online travel agencies, though you’ll find different experiences whether you’re using public OTAs — such as Kayak — or private ones like those offered by your card issuer, such as the Chase's travel portal .

✅ It may be cheaper

When searching for flights online, you may see different prices for the same routes that vary across websites. Although it may be a result of fare type — for example, some search results may not clarify that a fare is basic economy rather than main cabin or economy — other times, the difference comes down to competition for your business.

Online travel services will often offer slightly lower prices on flights in an effort to entice you as a customer. This is true for both hotels and airlines.

» Learn more: Best credit cards for online travel-booking websites

✅ It can earn you more rewards

Have you ever heard of shopping portals ? By logging into a shopping portal, you can earn rewards for purchases made with many online merchants. Some hotel chains, such as Hilton , Marriott and IHG , can be accessed through shopping portals while still booking directly on the hotel website. In this way, you can earn rewards with the hotel directly as well as with the shopping portal.

The same isn’t true for shopping portals and most airline sites. However, many public online travel agencies are accessible through shopping portals, which can then earn you rewards for airfare bookings. By opting to book in this way, you’ll be able to earn points or cash-back rewards through the shopping portal that you’d otherwise miss.

Some card issuers will also reward you heavily when using their online travel services. Clear examples of this can be seen with Capital One and Chase. With the Capital One Venture X Rewards Credit Card , for example, you’ll get 10 miles per dollar spent on hotels and rental cars booked through Capital One Travel .

The Chase Sapphire Reserve® is similar. With this card, you can get 10 Ultimate Rewards® points per dollar spent on hotels and rental cars booked through Chase's portal.

While these numbers are high, it’s important to remember that there are trade-offs when booking through an OTA rather than directly with a hotel or airline. We’ll get into that a little later.

Online travel agencies offered by your card issuer may not feature the same prices as booking directly; you’ll want to compare these before committing to a purchase.

Some card issuers will go so far as to give your points more value when redeeming through their online travel agencies.

This is true with the Chase Sapphire Preferred® Card . When redeeming points on Chase's travel portal, you’ll get 1.25 cents in value per point rather than 1 cent elsewhere.

» Learn more: How much are your airline miles and hotel points worth this year?

Cons of booking through online travel agencies

There are several downsides when it comes to using online travel services for booking travel. It mainly comes down to the fact that travel providers prefer that you book directly with them — and offer more perks to woo your business.

❌ It can be harder to change a booking

Ever needed to change a flight after it's booked? No matter the reason, attempting to alter or otherwise cancel a flight can be a hassle — especially if you’ve booked through a third party.

Generally speaking, rather than offering you direct assistance, both hotels and airlines will recommend you contact the online travel agency you’ve booked with in order to make any changes.

While you may be able to make changes or get refunds with the travel agency, airlines and hotels can — and will — offer much more flexibility when you’ve booked with them directly. You may also be subject to additional fees charged by the online travel agency, which can erase any savings you’ve received.

❌ You may not receive elite benefits

This is the real kicker for anyone wanting elite status. Although airlines will almost always recognize your elite status and allow you to earn miles even for bookings made through an online travel agency, hotels and rental car companies will not.

This is especially important for hotel chains. Earning elite status with hotels generally relies on elite night credits. Although these can be earned in a variety of ways — including having complimentary status by holding certain credit cards — the main method of acquiring elite night credits is by spending nights in hotels. Rooms booked through an online travel agency do not count toward elite status as elite night credits.

Additionally, you will not receive any of the benefits of your existing elite status if your booking is through a third party. This can mean the loss of perks such as room upgrades, complimentary breakfast and even free Wi-Fi.

» Learn more: The best airline and hotel rewards loyalty programs this year

❌ It may be more expensive

Did you know that many hotel chains have best price guarantees? Hyatt, Hilton, Marriott and IHG all have a guarantee that’ll give you either points or a discount if you find a better rate elsewhere.

These guarantees are generous; Hilton, for example, will match the rate and then discount it by a further 25%.

Although you’ll need to file claims for these guarantees and they face limitations — such as a 24-hour window from when you made the booking — you can save a lot of money on your stay if your request is approved.

Online travel agencies can be hit or miss

There are two sides to every coin and this is no different, as there are several benefits and limitations of online travel services. Depending on your needs and loyalty program status, you’ll want to choose whether to book directly with a travel provider or rely on OTAs to do the job for you.

Booking travel through credit card portals from issuers like Chase and Capital One can earn you big rewards. But if you anticipate altering your travel plans or aim to earn elite status instead, booking directly is the way to go.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

What Are OTAs (Online Travel Agencies) and Should You Book With One?

Scott Keyes

August 7, 2023

There are two ways to buy flights online: directly with the airline, or via an online travel agency.

Though buying directly with the airline is self-explanatory, online travel agencies (also known as OTAs) are a bit more complicated. When Going sends our members cheap flights , we typically recommend you book directly with the airline, as there are some clear benefits of doing so, but sometimes we'll point you to an OTA if the fare is significantly cheaper there.

And since one of the top questions travelers have is whether a given OTA is reliable, it’s helpful to understand more about what OTAs are before deciding for yourself if the potential savings are worth it.

What are online travel agencies?

Online travel agencies are companies that sell you flights, online. They act as a middleman between airlines and consumers, though their prices can often be cheaper than booking direct.

Most people are familiar with top OTAs like Expedia , Orbitz , Travelocity , Hopper, and Priceline . There are hundreds, if not thousands, of smaller OTAs as well, and more pop up all the time. Some smaller ones include OneTravel, Kiwi, GotoGate, JustFly, Vayama, Tripsta, TravelMerry, ExploreTrip, Kiss&Fly, Webjet, Travelgenio, Bookairfare, Fareboom, Skybooker, Travel2be, OneTwoTrip!, and eBookers.

How do online travel agencies work?

Online travel agencies work by plugging into a “ global distribution system ,” which is a fancy name for the market where airlines tell distributors what they’re charging for their flights.

When you book directly on an airline’s website, your ticket typically gets issued almost immediately. That’s because the airline is both the seller and provider of the ticket, so it’s rare that their system allows them to sell something they don’t actually have in stock.

With OTAs, especially smaller ones, there’s a delay between when you purchase the ticket and when you’re issued the ticket. That’s because, unlike the airlines, OTAs don’t actually have the tickets they sell. Instead, the OTA is the middleman, connecting customers with airlines and taking a small commission from the airline in the process.

When you click to buy a roundtrip Delta flight from New York to London for $400, what happens is the OTA charges your credit card $400, then turns around and checks with Delta to make sure that ticket is available at that price. This process can take anywhere from a few minutes to 48 hours; each OTA is different and there are a ton of variables impacting transaction time.

But unlike most middlemen, OTAs don’t typically jack up the price. In fact, they usually offer the same price—and often times a lower price—than you’ll find directly with an airline.

Why are fares sometimes cheaper on online travel agencies?

There are a few reasons why OTAs can sometimes offer cheaper fares than booking directly with an airline. They might:

• Sell flights less than cost . OTAs may sell fares for less than they cost, either as a loss leader (in the hopes you’ll book additional add-ons like a hotel or rental car) or in order to accrue market share (hoping you’ll book your next trip with them as well)
• Pass on the commission . Airlines dole out a commission every time a traveler books their flight through an OTA. The OTA, in turn, may pass some or all of that commission on to consumers
• Specific discounts . Airlines regularly negotiate with OTAs to allow them to sell certain flights at a discount. The airline may not want the lower fare broadcast too widely, so only one or two OTAs are given the discounted rate.
• Less customer support . Many smaller OTAs save money and offer lower fares by skimping on customer support.
• Big change/cancellation fees . Many smaller OTAs charge inflated change or cancellation fees in order to offer lower prices initially.

What benefit can online travel agencies have?

It can be cheaper.  The main benefit of OTAs is they are often cheaper than booking directly with an airline. The same flight selling on United.com for $600 may cost $500 on an OTA, for example.

You can combine airlines for the perfect itinerary. Some OTAs like Kiwi let you purchase multi-airline itineraries. Airlines will only sell you their own flights (or partner airlines’ flights). Some OTAs, on the other hand, will let you buy a single itinerary that crosses the ocean on Delta, say, but then take your final leg on Ryanair.

What drawbacks can online travel agencies have?

The 24-hour rule may not apply. One of the best tools to have in your back pocket when buying flights is the 24-hour rule , which lets you cancel a ticket you booked without any penalty as long as you do so within 24 hours of purchase. This protection is guaranteed by the federal government, but only when you book directly with an airline . Some OTAs like Priceline offer their own 24-hour guarantee, but it’s not required by law and most OTAs make all sales final.

Customer service can be lacking. OTAs, especially smaller ones, often skimp on customer support. This can range from outsourced and minimally-staffed call centers to exorbitant fees if you need to change or cancel your ticket. Of course, this lack of support is part of how OTAs offer lower fares to begin with.

If things go wrong, it gets complicated. In addition, having a middleman can complicate any mishaps because airlines will tell you to coordinate any issues through the OTA rather than directly with the airline. And the OTA may turn around and push things back on the airline, leaving you stuck in the middle.

Mistake Fares are less likely to be honored. Finally, when there’s a Mistake Fare , booking through an OTA carries some risks. Think back to how OTAs operate. Unlike booking directly with an airline, booking through an OTA means going through a middleman, which can delay how quickly you receive your ticket after clicking purchase. For normal fares this rarely makes a difference because the fare is far less likely to imminently change. But for Mistake Fares, which can disappear any minute, that delay in receiving your ticket can be the difference between your purchase being honored and it being politely refunded with the quoted fare no longer being available.

This delay between purchasing and ticketing is one of the reasons why we recommend people wait a week or two before making any non-refundable travel plans. But once you’ve got an e-ticket number with the airline and can see your itinerary on the airline’s website, you should be all set.

How do OTAs make money? 

Online travel agencies make money by taking a commission from the airline, hotel, car rental agency, or cruise line when you book.

(At Going, we don't take any commissions from the airlines when we send our members deals. We make money when members pay for our services, which means our number one priority is making members happy, not getting them to book specific flights that line our pockets.)

Am I going to get scammed by online travel agencies?

If you’re worried that a smaller OTA will take your money and not give you a ticket, don’t be.

The worst you can expect is that, on occasion, you purchased a fare that no longer existed when you bought it. If that happens, they will reach out to you (almost always within 48 hours or less) to tell you your ticket can’t be sold at that price. At that point, you’re given the option to either purchase at a higher price or have the entire transaction voided and your money refunded.

Why do some online travel agencies have terrible reviews?

It's true that some online travel agencies have bad reviews. Does that mean you shouldn't use them? There are two schools of thought here.

The first is that these reviews are worthwhile because other people’s experiences can be instructive.

The second is that the nature of internet reviews tends to skew towards negative experiences. How many people whose flight was uneventful are then motivated to go back and write a review for the OTA they purchased it from?

Another other reason it can be worthwhile to take a nuanced approach to negative reviews is that they tend to come from folks who didn’t understand how smaller OTAs operate. They may have been unaware of the higher change/cancellation fees, outsourced customer service representatives, or the delay between purchasing and ticketing. Obviously those aspects of smaller OTAs aren’t ideal, but its those factors that also allow for often-substantial price savings.

Are all airlines listed on OTAs? 

No, unfortunately not all airlines are listed on all search sites. Notably in the US, Southwest fares aren't listed on Google Flights. Often, smaller regional carriers don't work with the large OTAs so you'll need to search those directly.

Should I book through an OTA or directly with an airline?

This is the million-dollar question. On the one hand, an OTA fare may be hundreds of dollars cheaper than booking directly. On the other hand, it’s completely understandable to be hesitant about booking a flight through an OTA you’ve never heard of before.

There are a few cut-and-dry situations. If the price is the same booking directly with the airline versus booking through an OTA, there’s almost never a reason to book through the OTA.

Conversely, if the OTA price is over $500 off the direct price, of course an OTA is the way to go.

But for more gray-area situations, it mostly comes down to a personal comfort level.

Questions to consider:

• How certain are you to take that specific flight? If there’s more than a 10% chance you’ll want to change or cancel your flights, the initial cost savings may not be worth the potential fees for altering your plans.
• Are the potential savings worth it? If the OTA savings is $5, most people would be wise just to book direct. If the savings start to become substantial, it starts to become a matter of individual comfort. Is paying an extra $50 worth the extra peace of mind of booking directly? $100? $200?
• Is it a Mistake Fare? Because booking through an OTA can lessen the chance a mistake fare is honored, the potential savings should be higher to make it worth it. Someone may prefer to book through an OTA if the savings exceed $50, but might increase that savings threshold to $100 if it’s a mistake fare, for instance.

Join Going and save up to 90% on your next flight. We're not an OTA—we just let you know when fares drop to amazing prices that can save you hundreds.

Founder & Chief Flight Expert

Published August 7, 2023

Last updated January 9, 2024

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The Complete Guide to Booking Travel Online

What is an online travel agency, and what are the best sites and apps to use to search for hotels and flights we break it all down for you..

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There’s a lot to navigate when researching and booking travel online.

Photo by Rawpixel.com/Shutterstock

My first travel adventure was to Venezuela. I booked the ticket with a travel agent over a pay phone. The agent searched a dozen flight itineraries over a few days, all so I could save $15.

Times have changed. Today, flight searches start online , often on your mobile device. Passengers book either directly with the airline or hotel or with online travel agencies. Rarely do we get on the phone. In fact, American Airlines and United Airlines charge $25 to make a domestic flight booking by phone. And pay phones hardly exist anymore.

So, what is the best way to book online? Here is our complete guide to online travel agencies, search tools, and the variety of booking options available on both mobile devices and desktops.

What is an OTA?

An online travel agency, or OTA, is a website or mobile app that allows users to search for and book travel services such as flights, hotels, car rentals, cruises, and activities. The booking is made directly with the online travel agency but confirmed by the service provider, such as an airline or a hotel. As a customer, your relationship is with the OTA.

What are the main OTAs?

Many online travel agencies nowadays are owned by two main companies: Expedia and Priceline. The Expedia Group is the largest online travel agency in the United States with 70 percent market share, according to travel data firm Phocuswright. Expedia Group operates Expedia.com , Orbitz, Hotels.com , Trivago, CheapTickets , Hotwire , Vrbo , and Travelocity .

Priceline is a major competitor to Expedia, with global revenues larger than the Expedia Group. The company owns Priceline.com, Booking.com, Cheapflights, Momondo, and Kayak—the latter two being metasearch engines (more on that below).

There are also independent newcomers such as Hopper (a mobile-only booking tool) and Kiwi.com (which allows you to book flights on air carriers that don’t normally have a commercial relationship).

Are OTA fares lower than booking directly?

Generally, no. The fares that are displayed by an OTA will be similar if not slightly more expensive when compared to an airline’s website. They’re usually only a few dollars higher or lower. The OTAs charge a booking fee to the airlines, and often that fee is passed directly to consumers. For example, Lufthansa tacks on an additional $18 to any booking made through an OTA for Lufthansa flights. The same flights are exactly $18 cheaper on the airline’s website.

Where you can score a good travel deal through an OTA is when booking a last-minute hotel and flight package. Many OTAs have cut agreements with airlines allowing last-minute travelers to access lower rates than are typically available when passengers book a flight alone.

Are all airlines available to be booked through OTAs?

No. Many OTAs do not display flights from some of the low-fare leaders. For example, Southwest and Allegiant flights are not available through OTAs; the same goes for Ryanair in Europe. And, earlier this year United Airlines threatened to pull out of Expedia altogether, only recently signing a multi-year agreement to stay in. The airlines would rather not lose any margin to online travel agencies in an already low-margin industry and would rather maintain a direct relationship with the customer.

Are smaller OTAs safe to use?

Expedia and Priceline are the two largest players in the online booking space, but there are dozens of independent OTAs, such as CheapOAir, OneTravel, JustFly, and SmartFares. Confusingly, you might actually stumble on ads for these OTAs while using Expedia or Priceline sites. That’s because the larger OTAs earn revenue through advertising, sending passengers to smaller OTAs and charging those OTAs for the favor.

Buyer beware: some of these lesser-known OTAs are masters at hidden fees. For example, a flight search on JetBlue allows for free seat selection in many instances. If you perform the same search on FlightNetwork, an independent OTA, and select a seat, you will be charged an additional $25—despite the fact that JetBlue doesn’t charge a seat selection fee if you book directly.

What if you need to change your itinerary?

Itinerary changes are often a pain. If your plans change, it won’t matter whether you’ve booked directly with an airline or with an OTA—you’re going to pay fees for the privilege, if you can even change your ticket at all.

For example, CheapTickets.com, which is part of the Expedia Group, charges $25 to change or cancel a ticket if that change is requested after 24 hours of making the booking—it is free if you do so within 24 hours of booking. However, the fees go up from there. JustFly, an independent OTA, charges a $75 fee for changes to domestic flights in addition to airline change fees, plus the difference in fare, for tickets that can be changed. For an international trip, the fee rises to $200. That means to change an international flight with Delta (which charges a $100 change fee) booked through JustFly, you’ll be assessed $300 in fees, plus the difference in fare. At that rate, you may as well book a new flight. FlightNetwork indicates in its terms of service that changes may incur a change fee but doesn’t specify what those fees are. That hardly makes the few dollars you saved by booking with the OTA in the first place worth it.

What is an OTA price match policy?

To assure travelers that they are getting the lowest fare possible, many OTAs have a price match policy. The rules vary and so do the benefits.

For example, if you book with Orbitz and find a less expensive flight, car rental, or activity on any U.S.-based website within 24 hours of your booking, Orbitz will refund you the difference you paid. And it works: I have personally found a flight in the same class, on the same airline, for the same origin and destination cities, and requested Orbitz to refund the difference of around $35. Within a few weeks, I received a check in the mail. A similar program applies for CheapOAir, but there’s a catch—the price difference must be found on a major OTA such as Expedia or Travelocity.

Expedia has a particularly good price match policy, but you have to pay extra for it at the time of booking. Expedia offers the price match option as an add-on that costs between $5 and $30 when you book. With the price match applied, if the airfare on Expedia drops between 120 days of the flight and up to six hours before the flight, Expedia will automatically refund you the difference in fare. Unfortunately, fares generally do not drop substantially as the travel date approaches, so while this might give you peace of mind, it’s probably not worth the expense.

How do Google Flights and other travel metasearch engines work?

Frequent fliers are likely familiar with websites such as Google Flights, Kayak, Momondo, or Skyscanner. On these websites, passengers search on the site but are redirected to the service provider to complete the booking, such as an airline, rental car company, or hotel.

Metasearch started with a product called ITA Matrix, which is a tool for searching airfares online but not for actually booking online. ITA Matrix allows for multi-city searching, such as setting two different departure or arrival airports, and for offering a calendar view of fares for easier comparison. That company was acquired by Google in 2011, and savvy travelers swear by it to help find the least expensive fares online. Most consumers are more familiar with Google Flights, which has gained traction more recently not least because it has the benefit of being displayed first in search results on Google.

Metasearch engines receive distribution fees from the airlines for sending traffic to the supplier websites. There are no additional hidden fees for using a metasearch engine because you’re booking directly with the airline or hotel.

A major benefit of the metasearch engines is their price tracking tool, which lets users know whether the displayed fares are low, average, or high for the flight, allowing travelers to make a more informed decision on whether to book a flight or not . Google Flights and Kayak, for instance, both have price tracking tools.

Why not just book directly?

The airlines would definitely much rather you book directly with them. Over the past five years, they have gotten much better at marketing and selling their product directly to consumers online and through mobile sites and apps. But in the past, they weren’t so good at it. In fact, Delta, Northwest, United, American, and Continental got together to invest $145 million to launch Orbitz in 1999 to counter the threat from Expedia. Now Orbitz is owned by Expedia.

The airlines also try to encourage customers to book directly so that they can maintain a closer relationship with them. It allows carriers to connect bookings with loyalty programs and create special offers and discounts catered to individual passengers.

There is another benefit to booking directly. The U.S. Department of Transportation requires carriers to hold a reservation at the quoted fare for 24 hours without payment or allow a reservation to be cancelled within 24 hours without penalty, so long as the booking is made at least seven days before travel. The law applies, however, only to U.S. and foreign air carriers that have websites marketed to U.S. consumers. This means that, in theory, an online travel agency does not have to offer such a policy, although most OTAs do.

What are the options for booking on your mobile device?

Airlines and the major OTAs all have apps to help you book and manage your trip on your mobile device, but their functionality is lacking compared to these websites’ desktop editions. For example, Expedia’s app doesn’t allow you to view flights on a month-view calendar. Kayak has an app with more bells and whistles and a better user interface, including a month-view calendar with color-coded pricing. It also has a handy “augmented reality” function to help you see if your carry-on bag will fit in the overhead bin (a feature originally developed by KLM). Point your phone’s camera at the luggage, and it’ll give you the dimensions.

While apps are improving and gaining in popularity, you still might find it easier to locate the best deals on flights and hotels by using your desktop, where you can have multiple tabs open and have all the available search tools at your disposal. Apps are fine for booking directly with an airline once you know which flights you want to book.

If you’re determined to use your mobile device, you may want to look into Hopper. Hopper is a mobile-first flight booking tool that has a solid price prediction tool. You can research travel options and book directly on the app. Another benefit of Hopper: Of its team of 300 employees, nearly half are dedicated to customer support and are based in Canada versus some OTAs and airlines that outsource much of their customer service further afield.

The bottom line?

Like many travelers, I enjoy a flight deal as much as the next person, but I also don’t like any added hassle. I typically start my travel searches using the ITA Matrix or Google Flights to get a general sense of the fares. It helps to know what is a good deal and what is expensive for a particular route. I do my research, typically on a desktop computer. When I’m ready to book, I’ll book directly with the airline. I’ve found that customer service is better when booking directly with the service provider. But I’ve also saved money by using OTAs and have booked with them, too. Whichever way you choose to book, you can be safe in the knowledge that finding and purchasing travel online is a lot easier today than searching for a deal with a travel agent on a pay phone.

>> Next: How to Get the Best Last-Minute Travel Deals

Are Online Travel Agencies Safe To Use? 👨🏻‍💻 17 Best Online Travel Agencies For Seamless Journeys: Travel Like A Pro ✈️

Are Online Travel Agencies Safe To Use? Online travel agencies are generally safe to use, but it’s essential to choose reputable and well-established platforms with positive customer reviews.

The rise of online travel agencies (OTAs) has made travel planning and booking extremely easy in today’s world.

By providing passengers from all over the world with a variety of services, offers, and packages, these platforms have changed the travel business.

Online travel agents can help you with your search for flights, hotels, holiday packages, or tours.

🤔 What are online travel agencies?

4. travelocity, 5. skyscanner, 6. lastminute.com, 8. trip.com, 10. booking.com, 11. expedia, 12. tripadvisor, 14. priceline, 15. cheapoair.

• 🧐 Things To Consider While Making Reservation Through OTA's

⭐ Advantages & Disadvantages of Online Travel Agencies

Q. is it cheaper to book online or through a travel agent, q. do online travel agencies offer better deals than airlines and hotels directly, q. can i trust user-generated reviews on online travel agency platforms, q. do online travel agencies provide customer support, q. are there any hidden fees when booking through online travel agencies.

• Q. Are the Online Travel Agencies Reliable?

Q. Do Online Travel Agencies offer personalized itineraries?

Q. are online travel agencies more expensive than booking directly, q. can i book international trips through online travel agencies, 😇 conclusion, 🗨️ tell us in the comments as per you which one is the best online travel agencies.

Online Travel Agency (OTA) is the name for a website that sells travel services. It lets customers book flights, hotels, and other trips all from one place. They are like a travel agent in the digital world.

📃 List of 17 Best Online Travel Agencies at Your Fingertips

After a lot of research and considering travelers’ reviews we have shortlisted some of the best online travel companies that are operational nowadays.

• Travelocity
• Lastminute.com
• Booking.com
• TripAdvisor

A US-based internet travel company called VRBO focuses on vacation rentals. Landlords and managers can directly register their houses on VRBO, similar to Airbnb.

When booking through Vrbo, visitors may also get travel insurance. In addition to being a part of one of the largest travel companies in the world, VRBO has a reputation for being a trustworthy lodging option.

A website called Parkos.com makes airport parking stress-free. Thanks to the company’s new online platform, potential consumers can now compare various airport parking and facilities, make a reservation, and pay for it in advance of their trip day.

Both locals and visitors have provided overwhelmingly good feedback since Parkos entered the parking sector in 2014.

All technologically aided services revolve around giving automobile owners confidence that their vehicles are safe when they are away from them.

The majority of people may gain more from this comparison, but those who drive pricey high-end cars may find it interesting.

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Hotel reservations are the focus of Agoda , a multinational online travel firm located in Singapore.

Along with many other comparable OTAs on this list, it is owned by Booking Holdings, the parent company of Booking.com.

The Agoda network, which offers more than a million hotels and vacation rentals, is primarily focused on the Asian economy but has now grown into Europe and the United States.

The company’s marketing strategy is centered on giving customers affordable or reduced housing.

In 1996, Travelocity was established as an online travel agency with several services for customers. It is owned and operated by the international travel service provider The Expedia Group.

You can check for airfare and hotel bundles, choices for a rental vehicle, cruises, and more using Travelocity’s website.

Additionally, you can read travel-related articles, order tickets for well-liked attractions, and communicate your journey arrangements with loved ones.

A well-known company with a big customer base is Travelocity. They provide a huge selection of vacation packages, many of which are aimed at families.

Skyscanner is a metasearch aggregator that gathers prices for flights, hotels, and rental cars from all online travel agents (OTAs) in one location. Booking flights and hotels with Skyscanner typically results in the most affordable options.

After making your choice, you will be sent to a third-party booking form on the Skyscanner website where you can complete the transaction and reserve your flight.

Skyscanner is used by millions of people to compare rates and options for their travel arrangements. Simply said, it compiles and presents to customers all of the offers from all online travel agencies (OTAs).

Also Read: 15 Best Countries For Solo Travel 

City hopping is a popular pastime in Europe because of how close together the cities are. Among the top three booking sites is lastminute.com .

In this OTA, flight bookings are made through an aggregator website, and hotel reservations are made through an OTA, both of which we have seen before.

Finding last-minute discounts on hotels, flights, and all-inclusive holiday packages is the specialty of the website lastminute.com.

If you’re brave enough to play the chicken, Last Minute has the best travel deals. For tourists looking for a dealer who isn’t scared to wait until the last minute, there are a couple of better OTAs. We’re certain to have the flight or hotel bargain you’re looking for.

Members of Airbnb are allowed to advertise their available lodging and accept overnight reservations. However, the business has added hotels and homestays to its list of offerings.

However, Air b nb is extremely particular about the standards it must uphold when it comes to hotels that can be offered on its platform.

The majority of hotels must demonstrate their distinctive design, how the neighborhood affects their rooms, and how guests can access communal areas.

The most economical choice may be an Airbnb vacation rental. Additionally, compared to hotels, you are more likely to locate more beds in the same property on Airbnb.

Many Airbnbs provide sofas or futons to accommodate larger groups. For longer visits, many of these hotels provide kitchens and washing machines, enabling visitors to save money by preparing their meals.

The largest OTA in China, Trip.com , a Chinese firm, created Trip.com, an international OTA. Trip.com’s marketing initiatives are primarily aimed at domestic and international travelers to China.

Contrarily, Trip.com has a partnership with Booking.com that enables it to broaden its global reach.

Today, Trip.com has hundreds of millions of users worldwide. The organization wants to give both domestic and foreign travelers the best travel experiences possible.

Wotif also owns LastMinute, a website that offers last-minute discounts on lodging, transportation, and other travel essentials to Australians and New Zealanders.

This local internet travel business mostly caters to travelers from the UK and Europe. On this website, tourists can search for and buy flights, lodging, auto rentals, excursions, and package deals.

Also Read: 11 Best Ways To Become A Travel Enthusiast

The biggest hotel booking website in the world, Booking.com , also lets you book travel and a rental car. It can be used by travelers to learn about different types of lodging, locations, and offers.

However, making reservations for different types of lodging is where its true power lies. For the typical person, it serves as an all-inclusive travel agency.

Hotels and other accommodation facilities are only billed by Booking.com after a reservation is made.

There isn’t a monthly cost that must be paid. An all-inclusive internet travel firm called Bookin.com provides lodging and travel options all around the world.

Online travel agencies (OTAs) are a business model used by many E x pedia Group businesses, notably Expedia, the largest OTA.

The company was founded in 2001 and was based in Bellevue, Washington, in the US.

It is one of the most prosperous travel companies in the world, having localized websites in more than 40 nations.

Expedia has provided access to flights, hotels, and rental cars for more than ten years. They are the largest travel company in the world.

Its marketing plan places a strong emphasis on the value of providing affordable lodging options.

Expedia is an excellent option if you want to pay for your airfare, hotel, and car hire all at once.

One of the most well-known travel platforms, TripAdvisor provides a variety of user-generated information in addition to booking services.

Travelers get access to reviews, images, and ratings posted by other travelers, allowing them to plan their trips with greater knowledge.

The website also offers the ability to compare flights and book excursions and other activities, making it a complete online travel agency (OTA).

A meta-search engine called Kayak searches the internet for the finest travel offers on several platforms.

It provides full results on a single page by comparing costs for airfare, accommodation, rental cars, and other services.

Users of its “Explore” feature can find new places to go and the most cost-effective times to travel.

Budget-conscious travelers choose Kayak because of its simple UI and time-saving features.

The “Name Your Own Price” option on Priceline is known for allowing customers to place bids on hotel rooms and rental vehicles at the prices they like.

Priceline provides regular booking choices like flights, hotels, and rental cars in addition to the bidding system, which may not appeal to everyone.

Travelers who are flexible with their travel plans can take advantage of their Express Deals feature, which offers big reductions on unpublished rates.

Travelers seeking low-cost airline options without sacrificing quality are catered to by CheapOair .

The network appeals to people who are concerned about their spending because it offers exclusive deals and discounts on hotels, flights, and car rentals.

CheapOair makes arranging travel reservations simple with its user-friendly interface and round-the-clock customer service.

Flights, hotels, holiday packages, and activities are just a few of the travel options that Orbitz provides.

Orbitz Rewards, the platform’s loyalty program, enables customers to earn rewards and take advantage of special member advantages.

If customers discover lower rates elsewhere, Orbitz guarantees they will be refunded the difference with its price guarantee promise.

Hotwire is known for providing significantly lower rates for accommodation, travel, and transportation.

Partner hotels can offer lower rates without publicly undercutting their usual pricing because the platform hides the identity of specific hotels until after booking.

For tourists eager to take advantage of this method of surprise booking, Hotwire’s “Hot Rates” provide huge savings.

🧐 Things To Consider While Making Reservation Through OTA’s

When making reservations through an Online Travel Agency (OTA), consider the following:

• Price and Deals: Compare prices and look for exclusive deals and discounts offered by the OTA.
• Cancellation Policies: Understand the OTA’s cancellation and refund policies to avoid any inconvenience in case of changes in your plans.
• User Reviews: Check user reviews and ratings to gauge the reliability and quality of the service.
• Customer Support: Ensure the OTA provides accessible and responsive customer support for assistance during and after booking.
• Hidden Fees: Be wary of hidden fees or additional charges that may not be clearly stated upfront.
• Booking Security: Verify the OTA’s security measures to protect your personal and financial information.
• Travel Insurance: Consider purchasing travel insurance for added protection against unexpected events.
• Flexibility: Choose an OTA that offers flexible booking options to accommodate any last-minute changes.
• Available Services: Confirm that the OTA offers the services you need, such as flights, hotels, car rentals, and activities.
• User-Friendly Interface: Opt for an OTA with an intuitive and easy-to-navigate website or app for a seamless booking experience.

Advantages of Online Travel Agencies

• Convenience: Users can book flights, hotels, and other travel arrangements from the comfort of their homes, saving time and effort.
• Wide Selection: Online travel agencies offer a vast inventory of travel options, providing a variety of choices for different budgets and preferences.
• Price Comparison: Users can compare prices across multiple airlines, hotels, and car rental companies to find the best deals.
• User Reviews: Travelers can read reviews and ratings from other users to make informed decisions about their bookings.
• Exclusive Deals: Many online travel agencies offer exclusive discounts and promotions for their customers.
• 24/7 Access: Online travel agencies are available round the clock, allowing users to make bookings at any time.

Disadvantages of Online Travel Agencies

• Hidden Fees : Some online travel agencies may have hidden fees or additional charges that are not disclosed upfront.
• Lack of Personalized Service: Unlike traditional travel agents, online platforms may lack personalized recommendations and support.
• Technical Issues: Technical glitches or website outages can cause inconvenience and delay in making bookings.
• Limited Flexibility: Some online travel agencies have strict cancellation and refund policies, limiting flexibility for travelers.
• Scams and Fraud: There is a risk of encountering fraudulent websites or services when booking through unknown or unverified platforms.
• Overwhelming Options: The abundance of choices on online travel agency websites can sometimes lead to decision paralysis for users.

🙋🏻‍♀️ FAQs For Online Travel Agencies

There are a lot of questions that come to our mind while making reservations through online travel agencies some of the commonly asked questions are answered below.

A. Booking online often offers better deals and discounts compared to traditional travel agents.

A. Yes, online travel agencies often negotiate special deals and discounts with airlines and hotels, which can result in more cost-effective options for travelers.

A. While most user-generated reviews are genuine and helpful, it’s essential to consider multiple sources and exercise discernment when making decisions based on reviews.

A. Yes, reputable online travel agencies offer customer support via phone, email, or live chat to assist with booking inquiries and travel-related issues.

A. While some online travel agencies may charge service fees or have specific booking terms, reputable platforms are transparent about any additional costs during the booking process.

Q. Are the Online Travel Agencies Reliable ?

A. Absolutely! Online Travel Agencies are reputable and reliable. They work with established partners and have a track record of excellent customer service.

A. Yes, they do! Online Travel Agencies take your preferences and interests into account to craft personalized itineraries tailored to your needs.

A. Not necessarily. Online Travel Agencies often secure exclusive deals and discounts, making them competitive with direct bookings.

A. Yes, you can! Best Online Travel Agencies offer a wide range of international travel options and guide visa requirements.

In conclusion, online travel companies have completely changed how we organize and book our journeys.

These OTAs have evolved into crucial tools for modern travelers thanks to their user-friendly interfaces, vast inventory, and affordable prices.

The top online travel agencies included in this article can assist you in organizing an enjoyable trip, regardless of whether you are an experienced traveler or preparing for your first excursion.

Also, don’t forget to book your personalized holiday package with  Fiery Trippers . Let us make your vacation a romantic as well as a dreamy getaway.

Unlock Your Adventure: 💡 Mastering the 23+ Best International Travel Tips for Seamless Journeys! 🌍✈️ Exclusive Offer Inside!

13 Things Not to Forget When Traveling Internationally: Essential Tips for International Travel

17 Cheap Ways To Travel The World: Unlocking Affordable Adventures

Rahul Siddharth

He is a dedicated travel writer with a wealth of 10 Years + experience that enriches his narratives. He holds a degree in Hospitality and Hotel Administration from IHM Dehradun, which he couples with hands-on expertise in the field. Drawing from his diverse experiences, Rahul's writings offer readers a captivating glimpse into the world of travel. Embark on a journey of exploration and inspiration with Rahul as your guide. Read More

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What are online travel agencies? The ultimate guide to OTAs

Love them or not, online travel agencies (OTAs) play a critical role in every property’s distribution strategy. According to Expedia Group’s 2023 Path to Purchase report, OTAs captured 51% of online hotel & lodging bookings and possess the visibility and marketing power that most individual properties cannot achieve on their own. 

Working with OTAs isn’t just a matter of signing up and hoping for the best. To take advantage of the opportunities and avoid the pitfalls, you need to actively manage your listings, pricing, and inventory and take a strategic approach to online distribution. 

If done correctly, adopting the right OTAs as part of your distribution strategy can actually help drive direct bookings through the “billboard effect.” Building a comprehensive channel mix incorporating different types of OTAs will ensure you reach your target audience and secure a steady stream of reservations. 

See which OTAs dominate globally, regionally, and across property types based on Cloudbeds customer data and how properties like yours use OTAs as part of their distribution strategy. 

At Cloudbeds, we know the world of OTAs and distribution channels can be complex. We’ve created the Big Book of OTAs to help demystify this process and explain how to create a recipe for success when working with third-party distribution channels.  

What is an online travel agency (OTA)?

An online travel agency (OTA) is a website that acts as a search engine for travel. They connect providers across the travel industry to help travelers easily plan their trips. On OTA sites, travelers can often access package deals with accommodations, airfare, cruises, rental cars, and more .

On average, travelers view 141 pages of travel content in the 45 days before booking a trip, with OTAs making up 67 of those pages. Therefore, properties must be active on as many channels as possible to increase brand awareness and drive bookings — both OTA bookings and direct bookings (more on this later). With the increased popularity of OTAs around the world, hoteliers now have access to markets once unattainable.

How do OTAs work?

Online travel agencies emerged in the 1990s, using the internet’s extensive reach to aggregate global travel supply into a single place so consumers could book their own travel online. These self-service tools reshaped the hotel industry and the way travel was researched and booked, as the general public could now easily plan their trips and reserve their airfare, accommodations, and tours on their own rather than rely on a physical travel agent.

Sites such as Expedia.com, Booking.com, Airbnb, Orbitz, Hotels.com, and TripAdvisor are often consumers’ first stop when researching and booking their next trip. These sites offer a seamless user experience at all stages of the buying process: problem/need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Properties of all types and sizes can connect to multiple OTAs through an integrated channel manager . A distribution system, like a channel manager, shares room inventory and rates from your property management system (PMS) to your booking engine and OTAs. Properties that use a channel manager can streamline hotel operations, increase hotel revenue via revenue management best practices , and increase occupancy across channels (all without the fear of overbookings). 

OTA business models

Hotels form partnerships with OTAs by basically outsourcing marketing to OTAs, who then make money through two business models: the merchant model (guest pays the OTA  in advance) and the commission model (guest pays the hotel at check-in or check-out). Most OTAs offer a blended model so that hotels can let guests choose which option they’d prefer. 

The merchant model

In this model, the online travel agency acts as the merchant of record and collects payments from guests at the time of booking. Once the guest has checked out, the OTA pays the hotel. Contracts exist between hotels and OTAs to provide a set number of rooms to the OTA at a favorable rate. The OTA then makes a profit off each room sold but must meet its contractual thresholds.

The agency (commission) model

In this model, the consumer books via the OTA but pays the hotel directly at the time of checkout. The hotel then pays the OTA a commission on the total value of the booking after checkout. There are no contracts, and rates are set by hotel management. 

The advertising model

This model has increased in popularity and exists on metasearch sites such as Google Hotel Ads, Tripadvisor, Trivago, and KAYAK. Metasearch engines work primarily on a cost-per-click basis where hotels can promote their rooms with links to their direct booking engine, and pay a fee based on the number of clicks they receive. Some of these sites, such as Google, also offer a cost-per-acquisition model (also known as “pay per stay”) where the property pays a percentage of the total reservation cost upon completion of the stay.

For hotels, it can be frustrating to watch distribution costs rise without getting more in return, but there are costs associated with direct bookings too. Demand doesn’t appear without at least some sort of distribution or marketing strategy in place, and those marketing campaigns, loyalty offers, special deals, and direct booking tools have a cost to the hotel. That’s why it’s important to use OTAs wisely and in conjunction with your own direct marketing strategy. 

Online travel agencies vs. online travel agents

Before the rise of OTAs, it was the role of a travel agent to book leisure and business travel. This is because travelers back then did not have access to hotel availability and rates the way we do today. While the internet has made it easier for travelers to book their own trips online, some segments like luxury, corporate, and group travelers still prefer to utilize a person, or online travel agent, to help plan and book a trip.

Travel agents are beneficial when planning complex trips such as a destination wedding, honeymoon, or corporate trip. They have the expertise and connections to find unique accommodations at better rates than most people can find themselves.

Travel agents such as Kuoni have a team of destination experts who work behind the scenes to curate tailor-made accommodations, experiences, and itineraries. Their in-person stores allow travelers to enjoy a glass of champagne while meeting with a travel expert to plan their dream vacation.

Travel agents usually have a portfolio of properties they recommend to travelers and take a commission fee, similar to OTAs. Strong relationships with travel agents can help properties drive more bookings in alternative segments than the OTA market.

Difference between OTAs and metasearch

With so many online booking channels available today, it can be challenging to understand the difference between certain channels.

Metasearch websites like Skyscanner act as aggregators and display hotel information and room rates from a variety of online channels, including OTAs like Agoda, Trip.com, Travelocity, or Priceline.com and a hotel’s website. It enables travelers to compare all of their hotel booking options in real time across the web so that they can book the best deal.

OTAs provide room rates and booking capabilities for only one channel — their own. Meanwhile, metasearch sites can display up to twenty or more results.

Properties can invest in hotel marketing efforts through metasearch engines. Metasearch sites rank listings and it pays off to be near the top. Paying to have your listing higher in the ranks to drive more direct bookings can drive serious results. 

Is Google an OTA?

Google is often a traveler’s first stop when looking for a hotel room. In recent years, Google has changed the hospitality industry with its products. Google offers Google Hotel Search, which acts as a hotel metasearch platform. When a traveler enters a property’s name into Google, it will show all of the rates and listing information from across the web.

Google also has free booking links , a game-changer for independent hotels as they can list their direct rates and links to their own website within the Google Hotel Search box. This option encourages potential guests to book direct.

The Big Book of OTAs

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Best Travel Agencies

Working with a reputable travel agent takes the stress out of travel. Use our guide to research the best travel agency for you. Travel agencies handle transfers between multiple destinations, event planning services, group travel arrangements and more. Many agencies are starting to market themselves in new ways, often by catering to niche markets.

• Our recommendations are based on what reviewers say.
• 4,413,470 reviews on ConsumerAffairs are verified.
• We require contact information to ensure our reviewers are real.
• We use intelligent software that helps us maintain the integrity of reviews.
• Our moderators read all reviews to verify quality and helpfulness.

How to find a travel agency

Accreditation.

Travel agencies aren't required to obtain licensing or certification, though recognized organizations accredit and certify members. Travelers can confirm a travel agency's accreditation by looking for the accrediting body's logo on a travel agency's website or brochure.

• ASTA accreditation: ASTA (American Society of Travel Advisors) accreditation assures clients that the agency operates under ASTA's code of ethics and will communicate with clients about unexpected changes to travel plans.
• IATA accreditation: IATA (International Air Transport Association) accreditation provides agencies with a Sales Agency Agreement and a TIDS number that authorizes sales of international and domestic airline tickets.
• Unaccredited agencies: If considering an unaccredited travel agency, take into account that their lack of accreditation could mean they are inexperienced or have had service problems that caused a loss of accreditation.

Credentials

Credentials are similar to accreditation, though on an individual level. Some travel agents obtain certification through The Travel Institute, which confirms the agent's interpersonal skills and destination knowledge. These types of certifications ensure that travelers are working with an agent that has the necessary experience to anticipate travel issues and provide solutions.

• Certified travel associate (CTA): A CTA is a professional who has a minimum of 18 months in the travel industry and has passed courses to enhance skills and service.
• Certified travel counselor (CTC): A CTC has the skills of a CTA, advanced industry training and five years of industry experience.
• Certified travel industry executive (CTIE): A CTIE is a travel industry professional who has management training within the travel agency.

Travel agencies charge fees for services provided to clients to account for time spent researching and booking travel arrangements. Keep in mind that a travel agent’s inside knowledge of travel-related discounts may make booking through an agency less expensive than self-booking over the internet.

• Airline ticket procurement fee: Travel agencies charge an airline ticket procurement fee for purchasing tickets on behalf of the traveler.
• Travel agency service fees: Other common travel agency fees include fees for booking hotels and rental cars and for time spent researching trips.
• Itemization of costs and fees: While there is no law requiring travel agencies to provide an itemized breakdown of costs and fees, you can request this information to ensure fees are reasonable.

International travel planning

Planning a trip to another country is typically more complex than planning a domestic trip due to extra paperwork and the need to know details about the destination country. A trusted global travel agency can help manage details and paperwork on your behalf.

• Destination-specific research or specialization: Some agents with certification from The Travel Institute are trained in region-specific bookings while others charge for time spent researching destinations.
• Hotel and flight packages: Using a global travel agency to book international hotel and flight packages can cut costs even after agency fees are added. To check for savings, compare online price listings to prices provided by the agency.
• Visa and passport requirements: Having visas and passports in order is vital when traveling to other countries, so confirm which documents are needed with the agency early in the trip-planning process.

Group travel planning

Planning a trip for a group can be challenging because some facilities cannot accommodate groups. Travel agencies find suitable venues and transportation for the entire group. A global travel agency can help you with international group vacations.

• Large-group discounts: Travel agencies have access to discounts based on established relationships with hotels and airline companies to secure a great price for group bookings.
• Transportation: A large group is not going to fit in a standard rental car. Confirm the travel agency is able to book a van or several cars to meet the group's transportation needs.
• Itinerary details for the group: In addition to sleeping arrangements and transportation, eating out and visiting tourist attractions can be problematic for a group. Ask the travel agency to arrange the fine points of the group's trip in addition to handling the larger details.

Land and sea planning

Planning a vacation involves more than selecting a country and booking hotel and airfare. Hiring a travel agency can help make sure travelers enjoy every stop in their itinerary.

• Add a cruise: Talk to your travel agency about adding some sea travel to any vacation. Different onboard accommodations and ports of call allow travelers to extend the reach of their trips.
• Seamless transfers: Making the transfer from onshore accommodations to a cruise ship can eat up almost an entire day, but a travel agent takes care of the hassle by arranging travel to the port at the right time.
• Planning excursions: Ask the travel agent to arrange desired shore excursions at the ship's ports of call that enrich other planned itinerary stops.

Types of travel agencies

Commercial travel agencies.

Commercial travel agencies cater to business travelers. These agencies specialize in tracking down deals for business travelers to help companies manage travel costs.

Online travel agencies

Travel agencies that exist only in cyberspace provide clients with the convenience of online booking and discounts that are available only to professional travel agencies. Some agencies offer both online booking and walk-in service for clients.

Niche travel agencies

Niche travel agencies provide clients with specialized knowledge of a region. This enhances the travel experience for clients by ensuring paperwork is in order and providing specific, often first-hand, knowledge of the area tourists are visiting.

Membership associations

Memberships associations give travelers access to the organization's travel planning services for the cost of an annual membership rather than charging per transaction. This type of agency offers the most benefit to frequent travelers.

Who uses travel agencies?

International travelers.

International travelers can cut the stress of planning trips to other countries when a global travel agency manages the details. This includes making sure each traveler has the proper paperwork and booking suitable travel accommodations.

Business travelers

Business travelers can take advantage of savings associated with discounts available only to travel agents. Some travel agencies also handle the detailed expense report paperwork required by the accounting departments of most companies.

Group travelers

Group travelers can save time when looking for accommodations that have room for the entire group by using a travel agency. Group bookings through an agent can also save you money.

Travel bargain seekers

Travel bargain seekers can discuss their travel budget with a travel agent. This is a way to determine what discounts and money-saving packages a travel agency can arrange.

Travel agencies FAQ

Most travel agencies don’t charge customers, meaning the only price you pay is the cost of your trip. Agents are typically paid commissions by the hotels or airlines. Some travel agents may charge service fees from $100 to $500, but that money is usually applied toward the cost of your trip if you complete travel arrangements through the agency.

To know if a travel agency is legit:

• Review the agency’s website for a physical address and phone number.
• Check for industry certifications and associations with professional organizations like the American Society of Travel Advisors.
• Read reviews to learn about client experiences. Ask for a list of references.
• Make sure the agent accepts credit cards.
• Compare pricing to make sure cost isn’t too high or too low.

No, it’s generally free to use a travel agent. A travel agency may charge a service fee or a booking fee, but it’s common for this fee to apply toward the cost of your trip.

The four main types of travel agencies are:

• Commercial travel agencies , which cater mainly to business travelers
• Online travel agencies that help people plan their trips entirely online
• Niche travel agencies , which specialize in arranging trips to specific areas
• Membership associations that provide travel services as a benefit to members

Using a travel agent is a more personalized experience than booking online — and sometimes cheaper. Travel agents are experts who can find the best deals on flights , cruises, hotels and activities. Agents are often available 24/7 in case of problems. And there’s usually no extra cost to use one.

Yes, a travel agent can save you money, especially if you’re traveling internationally to unfamiliar territory or if you’re organizing a trip for a big group. In addition to finding you the best deal, a travel agent saves you time planning and researching — often at no cost for services.

Travel agencies:

• Find the best deals on flights, hotels, cruises and activities for individuals, families, businesses and groups
• Give clients personalized attention and advice for trip planning
• Offer trip insurance
• Save you time and stress
• Are available 24/7 in case of a problem and advocate on your behalf

No, you don’t need to tip a travel agent. A great way to show appreciation is to refer friends, family members and co-workers. Some people choose to write a thank-you note and/or give a small gift.

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Travel agency reviews

HotelPlanner uses online technology to connect customers with hotel group sales managers. Founded in 2003, HotelPlanner offers group travel services in more than twenty languages and partners with more than 50,000 hotels worldwide.

• Guaranteed lowest group rates : For consumers booking 10 or more rooms per night, HotelPlanner matches or beats the prices offered elsewhere.
• Free room for the planner : The group's coordinator, the person who set up the hotel block, is provided with a free room when booking more than the minimum number of required rooms for the block.
• Local experts : A local expert is assigned to each group to provide advice about navigating the city and enjoying activities.
• Easy bid requests : The electronic room-booking process for groups is quick and easy to navigate. Travelers fill in the form and wait for hotels to bid on their travel, cutting out hours spent on the phone and putting negotiating power in the hands of the traveler.
• Hotels bid on clients : HotelPlanner provides clients with the option to have hotels bid for the client's business, ensuring the best rates and packages.

Tours4fun is a full-service travel agency, offering both brick-and-mortar and online customer service options.

Royal Holiday Vacation Club offers memberships that let you travel to nearly 200 destinations in over 50 countries. It has over 100,000 members and has been in business since 1983. Royal Holiday Vacation Club is a subsidiary of Park Royal Hotels and Resorts.

The Global Work & Travel Co. is an Australia-based youth travel organization that specializes in travel for people ages 18 to 30. With offices in the United Kingdom and Canada and over 1,200 travel partner organizations, you will get help with planning and logistics at every step of your journey.

Vantage Deluxe World Travel was established in 1983 when it started offering affordable deluxe travel to select groups, like teachers unions and alumni associations. Since then, the company has escorted almost half a million travelers all around the world.

Global Vacation Network is a membership association that provides condominium packages and advice for saving on other travel-related details, such as airfare.

The smarTours company has been in business since 1996, offering low-cost group vacation tours to exotic worldwide locales. To date, more than 150,000 satisfied travelers have used smarTours to book their holiday.

Liberty Travel is a traditional brick-and-mortar travel agency with a presence in several major cities in New York, New Jersey, Philadelphia, New England, Illinois, California and Florida.

Fox World Travel has 11 regional vacation travel agencies in Wisconsin and has agents who set up trips for corporate travelers all over the United States.

• Find a way : Agents are trained to find a way to put client requests first, even if the requests are challenging.
• Group travel : Traveling in groups is made easy with trips designed for wedding parties, schools, media events, and a range of customizable options.
• Business travel division : The business travel division specializes in meeting the unique needs of business travel like meeting planning services, attendee management, online event booking and more.
• Travel tools available : Travel tools that simplify traveling, such as currency converters and a flight tracker are provided online for clients to use.
• Online booking : Vacation packages can be viewed and booked online through the company website.

Zicasso partners with multiple travel agencies that specialize in specific styles of trips or destinations and puts agencies together with travelers. Founded in 2006, by two world travelers, Zicasso serves the luxury travel market from its headquarters in Mountain View, California.

Trafalgar offers guided tours of popular vacation destinations, such as Europe, North America, South America and Asia, in larger groups of up to 52. Trafalgar also partners with the TreadRight Foundation to support underprivileged communities and work toward sustainable tourism practices.

• Authentic experiences : The guides that are assisting travelers live and work in the communities being toured.
• Travel options : All Trafalgar tours are guided tours, but there are numerous options to choose from. Travelers can decide on a family vacation, country explorations, special interest tours and more.
• Keep options open : Flexibility is built into the travel itinerary for exploring destinations with several nights of free exploration on every tour. This allows travelers to revisit favorite sites or explore areas not covered by the tour group.
• VIP treatment : Trafalgar trips provide exclusive access to sights so travelers avoid waiting in lines.
• Friendly experience : Local guides greet clients and treat them as friends, providing comfort and a sense of welcome in a strange land.

Audley Travel has offered custom-made trips based on client input since opening their doors in 1996. With more than 75 destinations and travel types that range from luxury to road trip, vacationers can create and enjoy their own ideal holiday away.

• Preplanning assistance : Clients can browse the website or discuss interests with a travel planner to get destination ideas.
• Detailed planning : A specialist helps plan each detail of the trip until the client is satisfied and approves the itinerary.
• Pretrip preparation assistance : The assigned specialist is available for questions and reviews the client's itinerary four days before departure.
• Midtrip support : Clients are provided with a number to call that is manned 24/7 if assistance is needed.
• Multiple destinations : Trips to over 75 worldwide locations are offered by Audley Travel.

Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice. ConsumerAffairs.com makes no representation as to the accuracy of the information provided and assumes no liability for any damages or loss arising from its use.

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Online Travel Agencies

Legitimate online travel agencies (bbb accredited websites).

Wish to save time and money, plan your ideal trip, compare deal prices and book your preferable airline tickets, hotel room or car rental online? Booking from legitimate and trustworthy travel websites is the best way to avoid the risks of being exploited, overcharged, scammed or ripped off. This list provides information about online travel agencies approved by the Better Business Bureau , after being thoroughly reviewed by the national consumer organization and successfully meeting all their strict requirements.

Wish to save time and money, plan your ideal trip, compare deal prices and book your preferable airline tickets, hotel room or car rental online?

Booking from legitimate and trustworthy travel websites is the best way to avoid the risks of being exploited, overcharged, scammed or ripped off. This list provides information about online travel agencies approved by the Better Business Bureau , after being thoroughly reviewed by the national consumer organization and successfully meeting all their strict requirements.

Found inaccurate or outdated information on this page? Has the BBB accreditation of a listed business been revoked?

Thanks for helping us keep this page up to date.

Recommended Reading

Consumer tips, how-to’s and articles that you may find interesting..

• Checklist: How to Find Out If a Website Is Legitimate or Not?
• The Effects of Falling Victim to a Scam
• Heads Up: 3 Common Online Scams to Be Aware of
• Profile: What is The Better Business Bureau?
• What Is a BBB Accredited Business?
• What is the Importance of BBB Accreditation for Consumers?
• Tips: What Should I Do After Being Scammed Online?
• The Sad Truth behind the Trustworthiness of Online Reviews

The mainstream travel industry is dominated by gigantic e-commerce websites that enable users to complete all their trip or vacation arrangements in one convenient place. Online travel agencies (OTA) are middleman-style companies that offer travelers the ability to book either each trip component (such as flights, hotel stays, cruises or car rentals) separately – or order bundled packages that include everything. The major players on this market provide convenient research tools that help consumers compare different features, find the best travel options for their specific schedule, destination, budget or style and enable them to mix and match various aspects of their trip. Due to their enormous size and massive market reach on a global level, OTAs have the power to offer very competitive prices, discount package deals, and even last-minute bargains. Moreover, to encourage travelers to book with them repeatedly, some of the largest travel booking sites operate loyalty programs that provide substantial benefits.

Consumer Tips: How Book Safely and Avoid Online Travel Agency Scams

Just like any other sector that involves consumers, businesses, and money that switches hands, the online travel market also has its fair share of scammers, fraudsters and cybercriminals that operate online and look for potential victims. Scammers use many illegal, unethical or dishonest ways to trick and take advantage of unsuspecting travelers, who want to find a good deal. Criminals are constantly creating and promoting fake travel agencies on the internet that work for a short time, harvest as many victims as possible and then move on to the next fraudulent booking site – which carries a new name, logo, and URL. To be effective, these bogus travel websites are often professionally designed, look like legitimate platforms and advertise phony dirt-cheap deals to lure as many consumers as possible and steal either their identity or hard-earned money. In a different variation of this type of scam, con artists build duplicate websites of the most popular online travel services in the industry. They use their official trademarked brand assets, like logos, pictures, and unique graphic design and advertise low prices to attract more travelers and then viciously defraud them. Other shady companies use illegal or unethical business practices that may come in hidden charges and undisclosed fees, unjustified penalties, arbitrary flight time changes by the agency, booking ‘mistakes’ that cost much money to repair or unresponsive customer support that never provides actual help. Taking these steps will help you find credible and reliable online travel sites and complete your purchase in a safe, secure and satisfactory way:

Be Skeptical

Always suspect too-good-to-be-true bargains and overly low rates inconsistent with average market prices. These are often the strongest telltale signs of an upcoming scam.

Avoid Using Unfamiliar Agencies

If you use a third-party reservation provider for an upcoming trip, choose a well-known, trustworthy and reputable company.

Investigate the Online Travel Agency’s BBB Record

Check the website’s record on the Better Business Bureau’s website. What you’ll find there, will help you evaluate whether it’s a legitimate business that deserves your money and trust or if you must look elsewhere. Look for current BBB rating, customer reviews, complaints, warnings and alerts on their business profile. In addition, learn how long it has been in business – a potential indicator of experience and reputation. If the company is not even listed with the BBB, this is a bad sign. On the other hand, if the travel booking site is certified as a BBB Accredited Business , it’s an important positive signal.

Pay Close Attention to Red Flags

Learn how to protect yourself better when ordering goods and services on the internet, to avoid scammers and keep safe in general. Knowing how to check if a website is legitimate or not is the first line of defense.

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When you are searching for legitimate, reputable and honest companies that are safe to do business with, treat customers with fairness and respect and offer reliable customer service – be sure to check out our website for companies that have passed the BBB’s test.

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• Market cap of leading online travel companies worldwide 2023

As of September 2023, Booking Holdings was the online travel company with the highest market cap worldwide. As of that month, Booking Holdings - the leading online travel agency (OTA) worldwide by revenue - recorded a market cap of roughly 112.8 billion U.S. dollars. Airbnb and the Trip.com Group followed in the ranking, with a market cap of around 91.1 and 23.2 billion U.S. dollars, respectively.

Market cap of leading online travel companies worldwide as of September 2023 (in million U.S. dollars)

Additional Information

Show sources information Show publisher information Use Ask Statista Research Service

September 2023

as of September 18, 2023

Other statistics on the topic Online travel market

• Revenue of Booking Holdings worldwide 2007-2023
• Revenue of Expedia Group, Inc. worldwide 2007-2023
• Revenue of Tripadvisor worldwide 2008-2023
• Number of bookings through Booking Holdings worldwide 2010-2023, by segment
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Statistics on " Online travel market worldwide "

• Market size of the tourism sector worldwide 2010-2023
• Travel and tourism revenue worldwide 2019-2028, by segment
• Distribution of sales channels in the travel and tourism market worldwide 2018-2028
• Online travel market size worldwide 2017-2028
• Revenue of the travel apps industry worldwide 2017-2027
• Most downloaded online travel agency apps worldwide 2022, by aggregated downloads
• Most popular travel and tourism websites worldwide 2024
• Travel product online bookings in the U.S. 2023
• Travel product online bookings in Canada 2023
• Travel product online bookings in the UK 2023
• Travel product online bookings in China 2023
• Travel product online bookings in India 2023
• Reasons for feeling frustrated when planning trips worldwide 2023, by tourist type
• Revenue of leading OTAs worldwide 2019-2022
• Marketing expenses of leading OTAs worldwide 2019-2022
• Number of employees at leading travel companies worldwide 2022
• Leading online travel companies worldwide 2020-2022, by revenue CAGR
• Leading online travel companies worldwide 2022-2023, by EV/EBITDA
• Operating income of Booking Holdings worldwide 2007-2023
• Net income of Booking Holdings worldwide 2007-2023
• Revenue of Expedia Group, Inc. worldwide 2017-2023, by business model
• Operating income of Expedia Group, Inc. worldwide 2007-2023
• Net income of Expedia Group, Inc. worldwide 2007-2023
• Airbnb revenue worldwide 2017-2023
• Airbnb revenue worldwide 2019-2023, by region
• Airbnb operations income worldwide 2017-2023
• Airbnb net income worldwide 2017-2023
• Total revenue of Trip.com Group 2012-2022
• Revenue of Trip.com 2012-2022, by product
• Revenue of Trip.com 2017-2022, by region
• Net profit of Trip.com 2012-2022
• Revenue of Tripadvisor worldwide 2017-2023, by business segment
• Revenue of Tripadvisor worldwide 2012-2023, by region
• Operating income of Tripadvisor worldwide 2008-2023
• Net income of Tripadvisor worldwide 2008-2023

Other statistics that may interest you Online travel market worldwide

Industry overview

• Premium Statistic Market size of the tourism sector worldwide 2010-2023
• Premium Statistic Travel and tourism revenue worldwide 2019-2028, by segment
• Premium Statistic Distribution of sales channels in the travel and tourism market worldwide 2018-2028
• Premium Statistic Online travel market size worldwide 2017-2028
• Premium Statistic Revenue of the travel apps industry worldwide 2017-2027
• Premium Statistic Most downloaded online travel agency apps worldwide 2022, by aggregated downloads
• Premium Statistic Most popular travel and tourism websites worldwide 2024

Online bookings

• Premium Statistic Travel product online bookings in the U.S. 2023
• Premium Statistic Travel product online bookings in Canada 2023
• Premium Statistic Travel product online bookings in the UK 2023
• Premium Statistic Travel product online bookings in China 2023
• Premium Statistic Travel product online bookings in India 2023
• Premium Statistic Reasons for feeling frustrated when planning trips worldwide 2023, by tourist type

Market leaders

• Premium Statistic Revenue of leading OTAs worldwide 2019-2022
• Premium Statistic Marketing expenses of leading OTAs worldwide 2019-2022
• Premium Statistic Number of employees at leading travel companies worldwide 2022
• Basic Statistic Market cap of leading online travel companies worldwide 2023
• Premium Statistic Leading online travel companies worldwide 2020-2022, by revenue CAGR
• Premium Statistic Leading online travel companies worldwide 2022-2023, by EV/EBITDA

Booking Holdings

• Basic Statistic Revenue of Booking Holdings worldwide 2007-2023
• Premium Statistic Number of bookings through Booking Holdings worldwide 2010-2023, by segment
• Premium Statistic Operating income of Booking Holdings worldwide 2007-2023
• Premium Statistic Net income of Booking Holdings worldwide 2007-2023
• Premium Statistic Revenue of Expedia Group, Inc. worldwide 2007-2023
• Premium Statistic Revenue of Expedia Group, Inc. worldwide 2017-2023, by business model
• Premium Statistic Operating income of Expedia Group, Inc. worldwide 2007-2023
• Premium Statistic Net income of Expedia Group, Inc. worldwide 2007-2023
• Premium Statistic Airbnb revenue worldwide 2017-2023
• Premium Statistic Airbnb revenue worldwide 2019-2023, by region
• Premium Statistic Airbnb operations income worldwide 2017-2023
• Premium Statistic Airbnb net income worldwide 2017-2023
• Premium Statistic Total revenue of Trip.com Group 2012-2022
• Premium Statistic Revenue of Trip.com 2012-2022, by product
• Premium Statistic Revenue of Trip.com 2017-2022, by region
• Premium Statistic Net profit of Trip.com 2012-2022

Tripadvisor

• Premium Statistic Revenue of Tripadvisor worldwide 2008-2023
• Premium Statistic Revenue of Tripadvisor worldwide 2017-2023, by business segment
• Premium Statistic Revenue of Tripadvisor worldwide 2012-2023, by region
• Premium Statistic Operating income of Tripadvisor worldwide 2008-2023
• Premium Statistic Net income of Tripadvisor worldwide 2008-2023

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• Premium Statistic Online travel agency share of gross bookings in Europe 2015
• Premium Statistic OTA market share in the hotel industry in the Nordics 2013-2021
• Premium Statistic Skyscanner funnel sessions 2015-2021
• Premium Statistic Unique visitors to most popular online travel sites in Asia Pacific 2014
• Premium Statistic EBITDA of Skyscanner 2012-2020
• Premium Statistic Global revenue of trivago 2019-2023, by geographical segment
• Premium Statistic Revolve Group annual net sales 2016-2017
• Premium Statistic Ranking of online travel agencies based on revenue in the Netherlands 2017
• Premium Statistic Asia Pacific digital travel sales growth 2014-2019, by country
• Premium Statistic Mexico: Black Friday average online order value 2016-2017
• Premium Statistic Most common duration before a trip to purchase travel tickets on OTAs in Taiwan 2023
• Premium Statistic Most common duration before a trip to book accommodation on OTAs in China 2023
• Premium Statistic Reasons for not using OTAs for purchasing tickets or services Singapore 2023
• Premium Statistic Time of booking other travel services on OTA-platforms India 2023, by age group
• Premium Statistic Online travel agency usage India 2023, by age group

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• Online travel agency share of gross bookings in Europe 2015
• OTA market share in the hotel industry in the Nordics 2013-2021
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• EBITDA of Skyscanner 2012-2020
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• Ranking of online travel agencies based on revenue in the Netherlands 2017
• Asia Pacific digital travel sales growth 2014-2019, by country
• Mexico: Black Friday average online order value 2016-2017
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• Online travel agency usage India 2023, by age group

Find cheap flights to Moscow

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Flights to Moscow - Travel Insights & Trends

Get data-powered insights and trends for flights to moscow to help you find the cheapest flights, the best time to fly and much more., how many airports are there in moscow, there are 4 airports in moscow: moscow sheremetyevo airport (svo), moscow vnukovo airport (vko), moscow domodedovo airport (dme) and moscow zhukovsky airport (zia). the busiest airport is moscow sheremetyevo airport (svo), with 46% of all flights arriving there., how long is the flight to moscow, the duration of your flight to moscow depends on your departure and arrival airports. obviously any flights that include a layover will also be longer. the most popular routes to moscow on kayak are from boston , which takes 11h 50m, san francisco , which takes 19h 20m, los angeles , which takes 20h 30m, and new york , which takes 22h 15m., how many long-haul flights are there to moscow each week, each week there are around 273 long-haul flights (6-12 hour flight duration), 1,380 medium-haul (3-6 hour flight duration) and 2,903 short-haul (up to 3 hour flight duration) flights to moscow. the most long-haul flights depart from beijing., when to book flights to moscow, faqs - booking moscow flights, what are the stopover options for the us to moscow flights.

The stopover options for the US flights to Moscow depend on your airline, departure city, and arrival airport. If you're flying with Turkish Airlines from New York, expect layovers in Istanbul, Bodrum, and Antalya. United Airlines, British Airways, EI AI, Azerbaijan Airlines, Austrian Airlines, SWISS, and Emirates offer flights from New York to DME with common layovers in Tel Aviv-Yafo, London, Baku, Vienna, Zurich, and Amsterdam respectively. Flights from Los Angeles have common layovers in New York, Frankfurt, Dubai, Stockholm, Amsterdam, and Vienna.

Which US airports offer flights from the US to Moscow?

If you’re looking to fly to Moscow from the US, you will be happy to know that several US airports offer these flights. You can get flights from the US to Moscow from Los Angeles (LAX), Miami (MIA), Newark (EWR), New York (JFK), Philadelphia (PHL), Chicago (ORD), and Atlanta (ATL) among others.

Does Sheremetyevo International Airport offer accessible services?

Yes. SVO is an accessible airport with management that strives to ensure that all passengers traveling through the airport get full access to its programs and services. The airport’s terminals are well configured to provide easy access for passengers with reduced mobility. SVO also offers accessible restrooms throughout its terminals. Disabled travelers are welcome to use Saturn Lounge in Terminal D or Sirius Lounge for passengers flying from Terminals D, E, and F.

How can I access the lounges at Moscow Vnukovo International Airport?

Art Lounge is near Gate 23 on the Second Floor of Terminal A. The lounge admits passengers on in-transit or international flights only and remains open for 24 hours. You can access the lounge through a pass or membership programs. Fountain Lounge is in the food court area on the Second Floor of Terminal A and admits passengers on membership programs. You can access Top Lounge through membership programs. The lounge is near Gate 21 on the Third Floor of Terminal A. Prokofiev Premier and Tchaikovsky Lounge admit travelers through membership programs. Prokofiev is near Gate 13 in Terminal A while the latter is on the International Airside of the same terminal.

What shopping options are available at the Moscow airports?

Travelers looking to shop while in Moscow need not go any further than the airports, as both airports have a wide range of options from fashion to jewelry and souvenirs. Popular shops in Sheremetyevo International Airport include Red Machine, Yarmarka, and Swarovski. For Domodedovo International Airport, Natura Siberica, Consul, and Frey Wille are all great stores to take a peek at.

What restaurant options are there at the Moscow airports?

Just as the shopping options were extensive at both airports, the dining is the same. For Sheremetyevo International Airport, consider paying a visit to Kolbasny Tsekh and Mama Russia. If you are flying into Domodedovo International Airport, Uzbechka and Edim Letim are sure to satisfy.

What facilities are available for children and families at Moscow’s airports?

In Sheremetyevo International Airport, travelers will be happy to note that there is a children’s play area in Terminal D. There are also mother-and-child rooms that feature play areas, showers, and couches for young children and their mothers. As for Domodedovo International Airport, there are two children’s play areas located at the International and Domestic Terminals.

How do I get from Domodedovo International Airport to downtown Moscow?

Fortunately for travelers, Domodedovo International Airport is very well-connected to downtown Moscow. If you are just in town for a visit, likely the cheapest and most convenient way to get into town is the Aeroexpress. Aside from the Aeroexpress, however, there are also bus, shuttle and taxi options available.

Which Moscow airport is closest to central Moscow?

There are 4 major airports in Moscow. The nearest airport from Moscow city center is Moscow Vnukovo (17 miles), followed by Moscow Sheremetyevo Airport (18 miles), Moscow Zhukovsky (25 miles), and Moscow Domodedovo Airport (25 miles).

How does KAYAK find such low prices on flights to Moscow?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Moscow.

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket to Moscow?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Moscow is likely to change within 7 days, so travelers know whether to wait or book now.

What is the Hacker Fare option on flights to Moscow?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Moscow with an airline and back with another airline.

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to Moscow?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Moscow up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Which airline offers the most flights to Moscow?

Of the 19 airlines that fly to Moscow, Aeroflot offers the most flights, with around 1,482 per week, followed by Pobeda with 452 flights per week.

Top tips for finding cheap flights to Moscow

• Enter your preferred departure airport and travel dates into the search form above to unlock the latest Moscow flight deals.
• Moscow Vnukovo International Airport (VKO) consists of two terminals, Terminal A and Terminal D. The former is the main terminal that serves most international and domestic flights. Terminal D mostly serves flights arriving from North Caucasus. The terminals are a short walk from each other as they are adjacent and are connected by walkways.
• Passengers arriving at Moscow Domodedovo International Airport (MDE) can utilize the airport’s shower facilities to freshen up before leaving the airport. Showers are available in the Left Wing of the International Arrivals Area.
• Passengers looking to explore MDE luggage-free are welcome to leave their luggage at the airport’s storage lockers. You can find the lockers Landslide of the International Arrivals Area and on the Ground Floor of the Domestic Arrivals.
• Gadget-totting travelers can charge their devices at MDE. The airport offers stand-alone charging stations in every waiting lounge. You can also rent battery chargers from the Left Luggage room.
• Moscow Sheremetyevo International Airport (SVO) is completely smoke-free in the terminals. However, the airport offers designated smoking pavilions to accommodate smoking passengers. The smoking pavilions are outside at the terminals’ entrances.
• For flights to Moscow, travelers have four different airports to choose from: Domodedovo International Airport (DME), Sheremetyevo International Airport (SVO), Vnukovo International Airport (VKO), and Zhukovsky International Airport (ZIA). However, most travelers will be flying into either Domodedovo International Airport or Sheremetyevo International Airport, as they are by far the most popular of the four airports.
• Getting from Sheremetyevo International Airport to downtown Moscow is simple, thanks to the Aeroexpress, which connects directly to both Belorussky Railway Terminal and Okruzhnaya station. From either station, you can head to a number of locations across Moscow in no time.
• Looking to head straight to the hotel after your flight to Moscow? If you are landing at Sheremetyevo International Airport, the Novotel Moscow Sheremetyevo Airport Hotel is within walking distance of the airport’s terminals. For Domodedovo International Airport, on the other hand, there is the Domodedovo AirHotel, which is located just half a mile away from the airport and offers free transfers to and from the airport.
• If you need to get between Domodedovo International Airport and Sheremetyevo International Airport, your best bet is to take a combination of the Aeroexpress and the Moscow Metro. There is even a special “Between Airports” ticket available for purchase at the Aeroexpress ticket office.
• Got a few hours to spare at Sheremetyevo International Airport? Why not stop off at the Aero-beauty hair salon for a cut, trim, or maybe even a dye? Another option is to spend some time at the History Museum of Sheremetyevo, which has several unique exhibitions on the history of the airport.

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• Website Examples
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Top 28 Agency Websites for Inspiration

1. Bird Travel PR

2. backpacking tours, 3. explorateur travel, 4. poe travel, 6. graphite, 7. ubiquitous, 8. rocket clicks, 9. agent benji, 10. medicare alex, 11. worgress insurance, 12. titan insurance, 13. weblounge, 15. bilberrry, 16. trajectory, 17. red monkeys, 18. sbw advertising, 19. the infinite agency, 20. the ad agency, 21. lingo staffing, 22. pridestaff, 23. philly temps, 24. insight global, 26. spring/summer, 27. caava design, 28. graphic cell, how to create your own agency website.

In today’s world, a good website is key for any agency looking to stand out. It’s not just about looking good; it’s about making a strong first impression and being easy to use. In this article, we’ll take a closer look at 28 top-notch agency websites. These examples are more than just being appealing; they are smart, user-friendly, and set the agencies apart from the competition. We’ll explore what makes these websites great, providing ideas and inspiration for anyone looking to improve their online presence.

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Travel agency websites

What we like the most about this website:

• The site showcases vibrant imagery that captures the essence of luxury travel.
• It uses large, captivating images and videos immediately drawing visitors in .
• The website offers detailed client testimonials, adding credibility and insight into their services.

Bird Travel PR specializes in creating bespoke PR campaigns for luxury travel and hotel brands. Since 2010, they’ve focused on conveying the unique stories of visionary brands, ensuring they’re seen and heard in the right places. They offer tailored strategies to engage consumers and inspire the media. This website leads our list of best agency websites with its sleek design, highlighting their services, client successes, and the exclusive brands they work with. Preview How to Build Your Own

• It effectively highlights discounts and offers for booking multiple tours.
• The site provides social proof through Facebook ratings and comments to engage users.
• The website has a vibrant color palette that enhances its adventurous spirit.

Backpacking Tours is a travel agency offering group trips and volunteer programs across various countries. Since starting in 2013, they’ve expanded to include destinations like Vietnam, Thailand, Bali, and more, receiving high praise from participants. The layout is user-friendly, with detailed tour information, including prices and traveler reviews, ranking the site among the top travel agency websites. Preview How to Build Your Own

• The website covers testimonials from satisfied clients, enhancing trust and credibility.
• It offers an active blog section with travel stories and tips.
• It has an elegant design with a focus on user experience and visual appeal.

Explorateur Travel offers travel planning services, focusing on creating unique, personalized experiences for solo travelers, couples, families, and groups. Founded in 2015, they emphasize experiential travel, allowing clients to deeply immerse in their chosen destinations. The website is user-friendly, featuring a clear layout that guides visitors through their services, success stories, and how they work. Preview How to Build Your Own

• The Poe Travel website has an intuitive design with a focus on luxury travel.
• It presents sample itineraries to inspire travelers’ wanderlust.
• The website provides a “Wanderblog” section with travel stories and tips.

Next on our list of the greatest agency websites is Poe Travel, with over 60 years of experience. It positions itself as a premier travel advisory firm, emphasizing the value of personalized travel planning. The website offers a variety of unique travel services, including exclusive special offers. Its layout is straightforward, prioritizing ease of navigation and showcasing its offerings and client successes through vivid imagery and concise descriptions.

You can explore more inspirational travel blog examples in our article here . Preview How to Build Your Own

Marketing agency websites

• The website effectively uses logos from high-profile clients like Google and Amazon to build credibility.
• It offers success stories and case studies to showcase effectiveness.
• The site maintains an active blog with insights into content marketing strategies.

Animalz specializes in content marketing services tailored for SaaS companies, focusing on growth through high-quality content. Their client roster includes notable names like Google and Amazon, underscoring their success in the industry. The website ranks among the top agency websites for its user-friendly layout, which offers clear sections on services, customer success stories, and insightful blog posts. Preview How to Build Your Own

• Graphite’s website uses a unique SEO platform for topical content optimization.
• It boasts impressive client success stories with significant traffic growth.
• The site presents a modern and user-friendly website interface.

Graphite is all about revolutionizing SEO by focusing on the 5% of work that significantly impacts user intent and organic traffic growth. The website highlights their unique approach to Topical SEO and showcases technology platform designed to give businesses an advantage in SEO. The layout is clean, making it easy for visitors to navigate through their services, technology, and client success stories. Preview How to Build Your Own

• The website has a vibrant and engaging color scheme that makes it visually appealing.
• It showcases impactful testimonials and case studies, building credibility.
• The layout is clear and user-friendly, with easy navigation to services and information.

Ubiquitous focuses on influencer marketing, offering services across major social platforms like TikTok, Instagram, and YouTube. They pride themselves on simplifying the influencer marketing process, managing everything from content creation to influencer partnerships. Ubiquitous website ranks among the top marketing agency websites for its modern design, providing easy access to various sections for both brands and creators looking to collaborate. Preview How to Build Your Own

• Rocket Line’s website uses a strong color palette that enhances user engagement.
• It demonstrates client success stories and case studies for credibility.
• The site employs quick and easy contact options, including a discovery call.

Rocket Clicks is a digital marketing agency specializing in SEO and PPC strategies to help businesses grow. The website layout is designed to guide visitors through their services, success stories, and how they can help various industries. They boast impressive statistics like a high client retention rate and significant revenue generated since inception, emphasizing their focus on real results.

If interested in marketing-related website designs see our article on 27 Digital Marketing Websites . Preview How to Build Your Own

Insurance agency websites

• The Agent Benji website features an accessible design with a clear navigation menu.
• The website offers detailed information on individual insurance plans.
• It includes a blog with valuable insights and tips on insurance-related topics.

Agent Benji is dedicated to providing insurance solutions, including health, life, dental, vision, travel, and pet insurance. It stands out with a personal touch, emphasizing loyal service and a customer-first philosophy. The site’s layout is clean and easy to navigate, ensuring users can quickly access the information they need and placing it among the best agency websites. Preview How to Build Your Own

• Medicare Alex’s website has an easy navigation with clear options for services.
• The website emphasizes personal service, stating “I work for YOU”.
• It encourages obtaining a free quote directly, showing its focus on providing personalized assistance.

Medicare Alex’s website is a personal service helping clients navigate Medicare and insurance options. It promises to save clients money on premium healthcare plans, emphasizing a commitment to work for the client, not insurance companies. The site’s layout is user-friendly, prioritizing easy access to obtaining a free quote, which underscores its focus on user experience and personal assistance. Preview How to Build Your Own

• The site provides detailed information about each service and insurance type.
• It incorporates customer service options including policy changes and claims reporting.
• The website hosts a clean, professional design focused on user experience.

Worgess Insurance offers comprehensive solutions for personal, commercial, life insurance, and financial services. With locations in Battle Creek and Kalamazoo, Michigan, they serve a broad community, emphasizing their mission to protect customers’ assets. The layout is designed for straightforward navigation, ensuring information on their vast range of services is accessible. Preview How to Build Your Own

• The website offers an interactive graphics section for engaging user education.
• It provides comprehensive contact options including phone, email, and form submission.
• The website includes customer reviews to build trust and credibility.

Titan Insurance, based in Boston, is among the greatest agency websites dedicated to simplifying the insurance process for individuals and businesses. With offerings ranging from personal to business insurance, the website layout makes it easy to find information and request quotes. Titan Insurance stands out by emphasizing its local roots and commitment to quality, aiming to build long-term relationships with clients. Preview How to Build Your Own

Web design agency websites

• Weblounge’s website features a diverse portfolio highlighting their work across various industries.
• It offers detailed case studies to demonstrate project impacts and outcomes.
• The site uses testimonials to highlight customer satisfaction and design effectiveness.

Weblounge is a creative agency based in Bruges, specializing in web design, graphic design, and creating original logos since 2002. Their website highlights a commitment to delivering pixel-perfect designs and user-friendly websites that help businesses grow. The layout is clean and intuitive, making it easy for visitors to navigate through their services and past projects. Preview How to Build Your Own

• Diffco’s website has a “Blog” section with insights and updates in technology.
• The site uses engaging imagery and icons to effectively communicate its services.
• It displays achievements and awards, building trust and presenting industry recognition.

Diffco’s website stands out among the top web design agency websites, demonstrating the company as a leader in mobile and web development services and specializing in AI-driven solutions. They’re recognized for their top rankings as app and software developers in California. The layout is designed to guide potential clients through their services, success stories, and client testimonials, encouraging easy engagement. Preview How to Build Your Own

• Bilberry’s website has a straight navigation, facilitating access to services.
• It offers detailed descriptions of services including web & app development, and digital strategy.
• The website features an extensive “Work” section demonstrating past projects.

Bilberrry is a full-service digital innovation agency focused on helping businesses grow through digital transformation and eCommerce solutions. Their approach is to partner closely with clients and to develop custom digital solutions tailored to each business’s unique needs. The website layout is straightforward, making it easy for visitors to learn about their services and view their portfolio. Preview How to Build Your Own

• The trajectory website incorporates a blog with insightful articles on web design.
• The site highlights testimonials, underlining their professionalism.
• It employs a strategic use of color and space-age imagery creating a unique, brand identity.

Trajectory Web Design is an Atlanta-based agency with over 27 years of experience in creating websites. They emphasize a strategic, data-driven approach to design, ensuring their websites not only look good but also perform well in search engines. The website layout is straightforward, making it easy for visitors to navigate through their services, portfolio, and client testimonials. Preview How to Build Your Own

Advertising agency websites

• Red Monkeys’ website effectively highlights their services through concise, descriptions.
• It features a vibrant design with a playful use of colors and graphics.
• The site displays testimonials and client logos, reflecting their experience.

Red Monkeys is an independent advertising agency based in Konstanz, Germany. It focuses on creating pleasurable experiences through efficient brand communication across all channels. Their website emphasizes their comprehensive services in brand building, communication, and activation. The site’s layout is designed to showcase their creativity and expertise in the list of top agency website examples. Preview How to Build Your Own

• SBW presents campaigns with vibrant visuals, demonstrating a focus on meaningful advertising.
• It includes a “Blog and News” section with insights on advertising and social impact.
• The site displays client logos offering insight into their successful partnerships.

SBW Advertising is a creative marketing and advertising agency dedicated to developing campaigns that make a real difference. They take pride in connecting, engaging, and empowering their audiences to drive positive change. Their website effectively reflects this mission through a user-friendly interface and compelling content, highlighting their award-winning work for businesses, charities, and public sector clients. Preview How to Build Your Own

• The Infinite Agency’s website has a vibrant, visually engaging design.
• It presents a portfolio of notable clients including Mattress Firm and Bud Light Seltzer.
• The website features an “Insights” section with industry thoughts and trends.

The Infinite Agency is an integrated advertising agency dedicated to creating the future of brands through data-driven strategies, influencer marketing, and modern video production. They pride themselves on making lasting impressions in a disposable culture across social, digital, and physical realms. The site ranks among the best agency website examples, for its user-friendly layout, with a focus on their portfolio and capabilities. Preview How to Build Your Own

• The Ad Agency website presents a robust portfolio, with a wide range of successful projects.
• The site displays the agency’s awards and recognitions to establish credibility.
• It provides detailed case studies, demonstrating their expertise and results.

The Ad Agency specializes in strategic marketing, web design, and a host of other services aimed at boosting their clients’ presence and impact. With over 40 years in the business, they’ve compiled an impressive portfolio, including 254 websites and 648 clients. This is one of the most elegant advertising agency websites with an intuitive layout, that simplifies navigation through their services and past successes. Preview How to Build Your Own

Staffing agency websites

• Lingo Staffing’s website offers detailed job listings and search functionality.
• It incorporates a “Blog” for job seekers and employers, offering valuable insights.
• The site clearly displays contact information and office locations, facilitating outreach.

Lingo Staffing is a staffing agency specializing in connecting job seekers with opportunities in manufacturing, warehouse, administrative, and call center roles across the U.S. They stand out with a variety of staffing models to suit different employer needs. The website is easy to navigate, offering a seamless experience for both job seekers and employers. Preview How to Build Your Own

• PrideStaff’s website employs an engaging color palette that supports readability.
• It includes awards and recognitions, establishing credibility and trustworthiness.
• The site includes direct CTAs, guiding visitors clearly on the next steps.

PrideStaff is a staffing agency that connects job seekers with employers across various industries. The website is designed to serve both parties efficiently, offering job search tools, hiring services, and resourceful insights through blogs and webinars. The site’s user-friendly interface and comprehensive resources highlight its commitment to fulfilling employment and staffing requirements effectively. Preview How to Build Your Own

• Philly Temps website features a welcoming design, that facilitates navigation.
• It uses a blue and white color scheme, creating a trustworthy atmosphere.
• The site highlights their commitment to the Philadelphia community through local engagement.

Philly Temps & Perm specializes in providing on-site and remote staffing solutions for administrative, convention, and event needs in Philadelphia and its suburbs. Celebrating over 20 years of service, it prides itself on forming long-lasting relationships and making impactful matches between companies and candidates. The website’s design facilitates easy navigation, helping both employers and job seekers find relevant information. Preview How to Build Your Own

• The website provides comprehensive job search and staffing solution services.
• It offers educational resources and guides on industry knowledge.
• The site uses visual elements and testimonials to build credibility among visitors.

Insight Global is a staffing and talent solutions firm dedicated to empowering individuals and businesses. Their website showcases their commitment to their clients, consultants, and internal team members as a key differentiator. This is one of the best agency website examples, with a layout that is designed to smoothly guide visitors to information about job opportunities, staffing solutions, and company values. Preview How to Build Your Own

Creative agency websites

• The Huge website design is bold and innovative, reflecting their focus on creativity.
• It features impressive statistics of their work with big brands like Google.
• It uses engaging visuals and case studies to highlight their services and success stories.

Huge is a design and innovation company dedicated to creating products and experiences that help brands grow. They’ve achieved notable success, including reinventing McDonald’s ordering system, resulting in 40% of sales from digital channels alone in early 2023. The layout is user-friendly, making it easy to navigate through their services and achievements. Preview How to Build Your Own

• Spring/Summer website has a portfolio of diverse industries including fashion and tech.
• The website has a “Culture” page reflecting company values and team spirit.
• It boasts a minimalist design, embodying Scandinavian design principles.

Spring/Summer is a Copenhagen-based design agency focusing on digital experiences and solutions, including e-commerce, websites, visual identities, and apps. Since starting in 2013, the agency has mixed smart design with technology to create new solutions across different sectors. This is one of the top agency websites, focused on delivering high-quality and innovative work that follows Scandinavian design principles. Preview How to Build Your Own

• Caava Design’s website has a streamlined navigation with clear categories for About, Work, and Contact.
• It offers a “Contact” form for project inquiries, highlighting ease of engagement.
• The website features testimonials, providing insights into client satisfaction.

Caava Design stands out among the top design agency websites for its unique design and color scheme. It is a creative agency specializing in brand, interactive, and packaging design. Their approach combines strategy, branding, and marketing to craft unique brand identities and experiences. The website’s layout is straightforward and user-friendly, making it easy for visitors to navigate through their work and services. Preview How to Build Your Own

• Graphic Cell’s website showcases their work through clear CTAs like “View Project.”
• The site design emphasizes interactivity, making it easy for visitors to navigate.
• It offers a “Profile” section, highlighting the company’s partnerships.

Graphic Cell started in 2010, is known for its creative work in design and digital marketing. They’re good at understanding what people like and making content that connects businesses with their audience. They work on everything from websites to social media, focusing on making things look good and work well. GC builds special teams for each project, making sure they offer personal service and quality work. Preview How to Build Your Own

Creating a website involves a series of strategic steps. This section will help you in turning your vision into reality and creating your ideal website.

1. Gather inspiration : Begin by exploring the various examples of the websites listed in this article that are handpicked by the 10Web Editorial team. Take notes of all the things that you like and that you’d like to see on your website as well.

2. Select the right platform: There are different website builders and platforms, each with its unique advantages and disadvantages. For example, WordPress stands out with its customization and wide range of themes and plugins, while Wix stands out with its easy-to-use editor.

3. Optimize website performance : Your website’s speed and responsiveness are crucial for engaging visitors and improving search engine rankings. Opt for reliable hosting that ensures your site is fast and accessible to all users.

4. Use AI to simplify website creation: AI can help with everything from design decisions to content creation, making the process more efficient. Use AI to automate and innovate, reducing the time you spend on website building and focusing more on growing your business.

All these and even more can be automated with 10Web AI Website Builder: 

• Create a website with AI in less than a minute
• Super fast Google Cloud Partner hosting
• Website performance and speed optimization
• Managed security and backups

Generate Your Website

The agency websites we’ve looked at are great examples of what makes a website stand out. Each example demonstrates how a well-crafted website can effectively communicate brand values, engage audiences, and drive business goals. By taking cues from these successful sites, you can start to make your own using 10Web AI Website Builder . Simply provide answers to questions regarding your agency’s mission, and the AI technology will craft a website tailored to your needs. This intuitive tool streamlines the website creation process, making it accessible and efficient for anyone.

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• International

March 23, 2024 Shooting at Moscow concert venue leaves over 130 dead

By Chris Lau, Andrew Raine , Catherine Nicholls, Issy Ronald, Lauren Said-Moorhouse and Tori B. Powell , CNN

Our live coverage of the Moscow concert venue shooting has moved here.

North Korea’s Kim Jong Un sends condolences to Russia’s Putin over deadly Moscow attack

From CNN’s Sophie Jeong and Manveena Suri

North Korean leader Kim Jong Un has offered his condolences to Russian President Vladimir Putin following the deadly concert attack in Moscow, state media Korean Central News Agency (KCNA) reported on Sunday.

Kim “expressed deep condolences and sympathy” to Putin, the Russian people, the victims and their families on the news of heavy casualties caused by a “large-scale terrorist attack in (the) Moscow region,” KCNA reported.

North Korea opposes “all sorts of terrorism and nothing can justify the heinous terrorism threatening human life,” Kim said in the KCNA report. “Our people regard the misfortune and sorrow of the friendly Russian people as their own pain.”

ISIS releases graphic video they claim shows Russia concert hall attack

From CNN's Kareem El Damanhoury and Paul Murphy

ISIS-affiliated news agency Amaq released a graphic video on Saturday that purports to show Friday’s attack at a concert hall in suburban Moscow recorded by one of the attackers, suggesting the perpetrators had a direct link to ISIS in order to be able to send the video.

CNN has geolocated it to the concert hall and notes that its identifying metadata has been erased.

The video, which is about 90 seconds long, shows four attackers with their faces blurred and voices distorted in what appears to be the Crocus City Hall complex.

The video shows one attacker signaling to another gunman, who then walks past a door where people are hiding and opens fire on them.

Bodies and blood can be seen on the floor, with fire raging at a distance.

The video also shows one of the attackers slitting the throat of a man lying on his back.

The video ends with the four attackers walking away inside the building as smoke can be seen at a distance.

On Friday, ISIS claimed responsibility for the attack, according to a short statement published by Amaq.

On Saturday, Russian President Vladimir Putin suggested Ukraine was behind the attack, stating the perpetrators had “tried to hide and moved towards Ukraine, where, according to preliminary data, a window was prepared for them on the Ukrainian side to cross the border.”

Ukraine has vehemently denied any connection to Friday's attack.

Company that owns Crocus City Hall venue calls attack a "monstrous tragedy"

From CNN's Masha Angelova

The Russian company Crocus International, which owns Crocus City Hall, expressed its deep condolences in a statement Sunday to the victims of the terrorist attack at the concert hall in the Moscow region Friday, which left more than 130 people dead.

"Together with the whole of Russia, we mourn the dead and hope for a speedy recovery of those who’ve suffered in this monstrous tragedy," the company said. "In these difficult days, we are doing and will do everything possible to help the authorities and special services with their difficult work, and together with the whole country help victims of the terrorist attack."

The statement thanked concert-goers, partners and artists for their support and assistance.

"Special thanks to the concert hall team, who acted professionally, clearly, and heroically in a crisis situation, and thanks to this, managed to save most of the guests and employees who were in Crocus City Hall that evening," it continued.

White House says there was "no Ukrainian involvement whatsoever" in Moscow region onslaught

From CNN's Natasha Bertrand and Samantha Waldenberg

US Vice President Kamala Harris and the White House National Security Council said there is no evidence that Ukraine is behind the attack at a concert hall near Moscow.

“There is no, whatsoever, any evidence — and in fact, what we know to be the case is that ISIS-K is actually, by all accounts, responsible for what happened,” Harris said in an interview with ABC News. “What has happened is an act of terrorism and the number of people who've been killed is obviously a tragedy and we should all send our condolences to those families."

National Security Council spokesperson Adrienne Watson said:

"In early March, the US government shared information with Russia about a planned terrorist attack in Moscow. We also issued a public advisory to Americans in Russia on March 7. ISIS bears sole responsibility for this attack. There was no Ukrainian involvement whatsoever."

US had warned Russia ISIS was determined to attack | CNN

Here's what you should know about the moscow area concert venue shooting.

From CNN staff

A Friday night attack at Crocus City Hall, a popular concert venue complex near Moscow, left more than 130 people killed and even more wounded after assailants stormed the venue with guns and incendiary devices. ISIS has claimed responsibility for the attack, without providing evidence.

Four suspects involved in the attack were detained in the Bryansk region and taken to Moscow, where they are now in the custody of Russia's Investigative Committee, Russian state media TASS reported Saturday.

Ukrainian President Volodymyr Zelensky said "miserable" Russian President Vladimir Putin waited   overnight before publicly addressing Russians, only to accuse   Ukraine of having a hand in the terror attack at a concert hall near Moscow.

Here are other headlines you should know:

• More on the attack: According to the interior ministry, “all terrorists detained in the Bryansk region are foreign citizens ,” Russian state media reported. RIA Novosti published on Telegram the purported confession of one of the apprehended men. CNN cannot independently verify the RIA Novosti report or the statements made by the alleged attacker, which may have been made under duress.
• Ukraine vehemently denies any connection: Defense Intelligence of Ukraine spokesperson Andrii Yusov firmly denied his country had anything to do with the terror attack. Earlier Saturday, Putin  told the Russian people  that the perpetrators had “tried to hide and moved towards Ukraine, where, according to preliminary data, a window was prepared for them on the Ukrainian side to cross the border." A handful of Russian officials have suggested  without evidence  that Ukraine may have been involved in the attack as well.
• Global reactions: Leaders around the world — such as the French, Israeli and Turkish presidents — have expressed their condolences and condemnation of the onslaught. The United States “ strongly condemns ” the shooting, according to the White House and Secretary of State Antony Blinken. United Nations Secretary-General Antonio Guterres also denounced the attack , stressing that ISIS is a significant global threat at a news conference Saturday.
• Belarus claims it thwarted suspects: Belarusian special services helped Russia prevent the "terrorists" who allegedly carried out the deadly attack from escaping across the border Friday night, the country's ambassador in Moscow said.
• Estimated damage total: The total estimated damage to the Moscow region's Crocus City Hall after Friday's terror attack is between 9.5-11.4 billion rubles, or approximately $103-124 million, according to a shopping union vice president, as reported by Russian state media RIA Novosti.

Zelensky accuses Putin of trying to blame concert hall attack on Ukraine

From CNN's Maria Kostenko

Ukrainian President Volodymyr Zelensky said "miserable" Russian President Vladimir Putin waited overnight before publicly addressing Russians, only to accuse Ukraine of having a hand in the terror attack at a concert hall near Moscow.

On Saturday, Putin told the Russian people that the perpetrators of the Crocus City Hall attack had “tried to hide and moved towards Ukraine, where, according to preliminary data, a window was prepared for them on the Ukrainian side to cross the border.”

Zelensky and several Ukrainian officials have vehemently denied Ukraine has any kind of involvement in the attack.

In his nightly address, Zelensky also said that Russians "have come to Ukraine, burn our cities – and try to blame Ukraine."

Zelensky added that if the Russian people do "not ask any questions to their security and intelligence agencies, then Putin will try to turn such a situation to his personal advantage again."

More background: The terror group ISIS claimed responsibility for Russia's attack, according to a short statement published by ISIS-affiliated news agency Amaq on Telegram Friday. ISIS has not provided evidence to support the claim.

Earlier this week, Putin had dismissed warnings by the US embassy that there could be terrorist attacks on large groups, telling the Federal Security Service (FSB) that the embassy warnings were "provocative" and "outright blackmail."

White House "strongly condemns" Moscow region terror attack

From CNN’s Samantha Waldenberg

White House press secretary Karine Jean-Pierre said in a statement Saturday that the United States “strongly condemns” the terrorist attack at a concert venue complex near Moscow that left at least 133 people dead.

She added that ISIS, which has claimed responsibility for the attack without providing evidence, is a “common terrorist enemy that must be defeated everywhere.”

“We extend our deepest condolences to those who lost loved ones and to those who were injured or affected by these unconscionable attacks against innocent civilians," Jean-Pierre said in a statement issued by the White House. "ISIS is a common terrorist enemy that must be defeated everywhere."

4 suspects in Friday's attack are being questioned by Russian investigators, state media reports

Four suspects in Friday's terrorist attack on Crocus City Hall were detained in the Bryansk region and taken to Moscow, where they are now in the custody of Russia's Investigative Committee, Russian state media TASS reported Saturday.

The suspects were brought in two prisoner transport vehicles, which are still in the courtyard of the committee, a TASS correspondent reported. This indicates that the suspects are being interrogated and the investigation is ongoing, according to TASS.

In the coming days, investigators are expected to file a court motion asking for imprisonment as the chosen preventative measure. All four suspects face life imprisonment, TASS reports.

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• International

March 26, 2024 - Baltimore Key Bridge collapses after ship collision

By Helen Regan , Kathleen Magramo , Antoinette Radford, Alisha Ebrahimji , Maureen Chowdhury , Rachel Ramirez , Elise Hammond , Aditi Sangal , Tori B. Powell , Piper Hudspeth Blackburn and Kathleen Magramo , CNN

Our live coverage of the Baltimore bridge collapse has moved here .

Crew member on DALI said everyone on board was safe hours after bridge collapse, official says

From CNN’s Amy Simonson

A crew member on the DALI cargo ship sent a message hours after the Francis Scott Key Bridge collapsed Tuesday saying everybody on board was safe, according to Apostleship of the Sea director Andy Middleton.

Middleton, who spent time with the captain of the DALI Monday, told CNN’s Laura Coates he reached out to a crew member after hearing about the incident Tuesday morning. 

He said there were 22 members aboard the ship from India who were setting sail earlier Tuesday morning and were heading toward Sri Lanka.

“I was able to reach out to a crew member very early this morning around 5:30 (a.m. ET) or 6 (a.m. ET) and get a message to them asking if they were OK,” he said. “That crew member responded within just a few minutes advising that the crew was safe, and everybody that [was] on board was safe.”

Middleton was told by the ship's captain Monday that the vessel was going to take a longer route to avoid risks along the Yemen coast.

“When I was out with the captain yesterday, we were talking while we were driving, and he advised that they were sailing down and around the tip of South Africa in order to avoid the incidents that are going on off the Yemen coast, and it was a safer way to go,” he said.

Middleton said the  Apostleship of the Sea  is a ministry to seafarers with members that spend time in the port and on the vessels as a friendly face to the seafarers that visit the Port of Baltimore, “taking care of their needs to make sure that they're reminded of their God-given human dignity when they're here in Baltimore.”

Search operation ends in "heartbreaking conclusion," Maryland governor says. Here's the latest

From CNN staff

Six people, who were believed to be part of a road construction crew, are presumed dead after Baltimore's Francis Scott Key Bridge collapsed early Tuesday morning. The collapse came after a 984-foot cargo ship hit the bridge's pillar.

Maryland Gov. Wes Moore told reporters Tuesday evening it's a "really heartbreaking conclusion to a challenging day."

Late Tuesday, it was discovered that two of the construction workers who went missing after the bridge collapsed were from Guatemala , the country's Ministry of Foreign Affairs said late Tuesday.

Here's what you should know to get up to speed:

• The victims: Eight people were on the bridge  when it fell, according to officials. At least two people were rescued — one was taken to the hospital and was later  discharged , fire official and the medical center said.
• The incident: Video shows the moment the entire bridge structure falls into the water, as the ship hits one of the bridge's pillars. CNN analysis shows that the  ships lights flickered  and it veered off course before it hit the bridge. Maryland Gov. Wes Moore said the crew on the ship were able to issue a "mayday" before colliding into the bridge, which allowed the authorities to stop incoming traffic from going onto the bridge.
• Response efforts: Earlier, dive teams from various state and local agencies were brought in to assist in search-and-rescue operations, according to Maryland State Police Secretary Col. Roland L. Butler Jr.. The mission started with 50 personnel and continued to grow before the Coast Guard announced Tuesday evening that it was suspending its active search-and-rescue operation and transitioning to a "different phase."
• The investigation: Authorities are still working to establish exactly how the crash occurred. The National Transportation Safety Board will look into  how the bridge was built  and investigate the structure itself. It will "take time to dig through" whether the bridge had ever been  flagged for any safety deficiencies , NTSB Chair Jennifer Homendy said.
• Rebuilding the bridge: US Sen. Chris Van Hollen said the path to rebuilding the bridge will be "long and expensive." Senior White House adviser Tom Perez told reporters Tuesday “it’s too early” to tell how long it will take to rebuild the bridge. President Joe Biden said Tuesday he wants the federal government to bear the full cost of rebuilding the collapsed bridge, noting that it will not wait for the company who owns the container ship DALI to shoulder the costs. Funding could come from the Federal Highway Administration as well as the Bipartisan Infrastructure Law, but it may require additional funding from Congress.

2 of the missing construction workers from bridge collapse were from Guatemala, foreign ministry says

From CNN’s Allison Gordon, Flora Charner and Amy Simonson

Two of the construction workers missing from the bridge collapse in Baltimore were from Guatemala, the country's Ministry of Foreign Affairs said in a statement late Tuesday.

Those missing included a 26-year-old originally from San Luis, Petén. The other is a 35-year-old from Camotán, Chiquimula, the statement said.

The ministry said both were part of a work team “repairing the asphalt on the bridge at the time of the accident.”

The statement did not name the two people missing, but it said the country’s consul general in Maryland “went to the area where the families of those affected are located,” where he hopes to be able to meet with the brothers of both missing people.

The consulate   also issued a statement Tuesday saying its consul general in Maryland "remains in contact with local authorities," and also confirmed that two of those missing "were of Guatemalan origin.”

Six people, who were believed to be part of a road construction crew, are presumed dead after Baltimore's Francis Scott Key Bridge collapsed early Tuesday morning when a cargo ship hit the bridge's pillar.

State and federal officials have not released information about the identities of any of the six missing workers.

Underwater mapping of bridge collapse area to begin Wednesday, Baltimore fire chief says

From CNN's Jennifer Henderson

Search operations near the Key Bridge collapse have shut down for the night due to dangerous conditions, but the process of underwater mapping with many local, state and federal dive teams will begin Wednesday, Baltimore City Fire Chief James Wallace told CNN’s Anderson Cooper Tuesday night.

Wallace said the portion of the Patapsco River is “tidal influenced, so it goes through tide cycles just like the open waters of the Chesapeake Bay does.”

The water depths in the area under the bridge vary from 40 feet to more than 60 feet, Wallace said. The deeper the divers go, the colder the temperatures they encounter, and the visibility is zero, he added.

 Wallace said when crews arrived Tuesday morning, the surface water temperatures of the Patapsco River were about 47 degrees with an air temperature of 44-45 degrees.

Here's what you should know about the historic Francis Scott Key Bridge

The Francis Scott Key Bridge collapsed early Tuesday after a massive container ship lost power and crashed into the iconic Baltimore bridge, sending people and vehicles into the frigid Patapsco River.

Six people, believed to be part of a road construction crew, are presumed dead and the Coast Guard has ended its active search and rescue mission.

Here's what you should know about the historic bridge:

• How old?: The Francis Scott Key Bridge, also referred to as just the Key Bridge, opened to traffic in March 1977 and is the final link in the Baltimore Beltway, according to the Maryland Transportation Authority (MDTA.) It crosses over the 50-foot-deep Patapsco River, where former US attorney Francis Scott Key found inspiration to write the lyrics to the Star Spangled Banner, the MDTA says.
• How long?: The bridge was 1.6 miles long when standing, MDTA reports.
• Traffic volume: More than 30,000 people commuted daily on the bridge, according to Maryland Gov. Wes Moore.
• How much did it cost?: The bridge cost $60.3 million to build, MDTA says. Since its collapse, President Joe Biden said he’s committed to helping rebuild the bridge as soon as possible.
• About the port: Baltimore ranks as the ninth biggest US port for international cargo. It handled a record 52.3 million tons, valued at $80.8 billion, in 2023. According to the Maryland state government, the port supports 15,330 direct jobs and 139,180 jobs in related services.
• About the ship: The bridge collapsed after a container vessel called Dali collided with one of its supports. Dali is operated by Singapore-based Synergy Group but had been chartered to carry cargo by Danish shipping giant Maersk . The ship is about 984 feet long , according to MarineTraffic data. That’s the length of almost three football fields.

Baltimore woman says bridge collapse was "like a piece of family dissolved"

From CNN's Kit Maher

For longtime Baltimore resident, Ceely, who opted not to share her last name, seeing footage of the Francis Scott Key Bridge collapse  Tuesday was deeply personal.

“I was very heavy-hearted,” Ceely told CNN. “Very tearful, thinking about the families whose loved ones may be in the water and just remembering when the bridge was constructed, and it was just like a piece of family dissolved.”

Ceely was at a prayer group Tuesday morning when she saw the news. She recalled being afraid when she first crossed the bridge while in Ford Maverick in 1975, but grew to like it because it saved time on the road.

“It was a main artery just like a blood line. It was a main artery to the other side of town. It was awesome. It beat going through the city all the time,” she said.

Elder Rashad A. Singletary , a senior pastor who led Tuesday night’s vigil at Mt. Olive Baptist Church told CNN that many church members watched the bridge's construction.

"It’s a part of the community. A lot of our individuals in our congregation drive that bridge to go to work, and so now it’s really a life changing moment,” he said.

"Heartbreaking conclusion to a challenging day," Maryland governor says as Coast Guard ended search operation

From CNN's Aditi Sangal

More than 18 hours after the collapse of the Baltimore bridge, Maryland Gov. Wes Moore said it was a heartbreaking conclusion after the Coast Guard ended the search-and-rescue operation for the six people who were on the bridge when it collapsed.

It's a "really heartbreaking conclusion to a challenging day," he said.

"We put every single asset possible — air, land and sea" to find the missing people, he told reporters on Tuesday evening. "While even though we're moving on now to a recovery mission, we're still fully committed to making sure that we're going to use every single asset to now bring a sense of closure to the families," the governor added.

6 people presumed dead after Baltimore bridge collapse, Coast Guard says. Here's what we know

As the sun sets in Baltimore, six people are presumed dead after a major bridge collapsed overnight Tuesday, according to the Coast Guard. The Francis Scott Key Bridge came down around 1:30 a.m. ET after a cargo ship collided with it.

The Coast Guard said it has ended its active search-and-rescue operation for the missing construction workers who were on the bridge when it collapsed.

• What we know: Eight people were on the bridge when it fell, according to officials. At least two people were rescued — one was taken to the hospital and has been discharged . The Coast Guard has been searching for six other people. But, around 7:30 p.m. ET, the Coast Guard said it has transitioned to a “different phase” of operation, now it did “not believe we are going to find any of these individuals alive,” Rear Adm. Shannon Gilreath said.
• About the ship: The bridge collapsed after a container vessel called Dali collided with one of its supports. The vessel is operated by Singapore-based Synergy Group but had been chartered to carry cargo by Danish shipping giant Maersk . The US Embassy in Singapore has been in contact with the country’s Maritime and Port Authority, a State Department spokesperson said.
• The investigation: The National Transportation Safety Board is leading the investigation into the collapse. A team of 24 experts will dig into nautical operations, vessel operations, safety history records, owners, operators, company policy and any safety management systems or programs, said NTSB Chair Jennifer Homendy. A voyage data recorder will be critical to the investigation, she added. 
• Vehicles on the bridge: Officials are also working to verify the numbers of how many cars and people were on the bridge, Homendy said. Gov. Wes Moore said the quick work of authorities in closing the bridge had saved lives . Radio traffic captured how authorities stopped traffic and worked to clear the bridge seconds before the impact . Maryland State Police Secretary Col. Roland L. Butler Jr. said there is a “ distinct possibility ” more vehicles were on the bridge, but authorities have not found any evidence to support that.
• Looking ahead: NTSB will look into how the bridge was built and investigate the structure itself, including if it was flagged for any safety deficiencies , Homendy said. The federal government has also directed its resources to help with search and rescue, to reopen the port and rebuild the bridge, Vice President Kamala Harris said . Earlier, President Joe Biden said t he federal government will pay to fix the bridge.
• The economy: Transportation Secretary Pete Buttigieg warned the collapse will have a serious impact on supply chains . Until the channel is reopened, ships will likely already be changing course for other East Coast ports. Ocean carriers are already being diverted from the Port of Baltimore, where the bridge collapsed, to the Port of Virginia to “keep trade moving."

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