pet air travel nz

Travelling with pets

Cats, dogs and small caged birds can travel as checked-in baggage on all domestic flights around New Zealand provided they fly in pet carriers suitable for air travel .  

Add your pet to your domestic flight booking

If you have a domestic flight booked with Air New Zealand, please complete this form to request that your pet is added to your booking. You will need the following information:

• Your six-character booking reference (found on your flight confirmation emails and itinerary)
• Weight of pet
• Weight of pet's carrier
• Your contact details

If your booking is for a regional route and includes more than one pet carrier per person, you'll need to pre-book your pets to  travel as cargo due to the space limitations of our smaller turbo-prop aircraft.

Weigh your pet and the carrier

To help us plan for your pet's travel, we need to know the weight of your pet (to the nearest kilogram) as well as the weight of your pet's carrier. If in doubt, it's best to round upwards so that we can have accurate information for our loading teams.

See how much it costs

The pet carriage fee is payable at the airport and reflects the special treatment required to ensure the safety of your pet.

How much you need to pay depends on the size of your pet.

• For pets up to 25kg: NZD $75
• For pets over 25kg: NZD $100

Book an extra bag (if needed)

To help us calculate and plan for your pet's travel in the hold, we consider your pet's checked-in carrier as part of your baggage allowance. 

Tip : when booking your flight, look for a fare with baggage allowance.

If the carriage of your pet results in you exceeding your baggage allowance, you can upgrade your booking to a seat+bag fare, or pre-pay for the  extra bag  prior to arriving at the airport and before check-in closes.

If you choose not to pre-pay for the extra bag, then the  excess baggage charge  and the pet carriage fee will both be payable at the airport.

If you are an Airpoints Gold, Elite or Koru member, you may be entitled to an additional bag at no charge.

Prepare your pet's travel carrier

We will not accept carriers where the animal is unable to naturally stand, sit up, turn around and lay down. 

For your pet's comfort and safety during their flight,  all pets  must travel in carriers that meet the current  standards approved by the International Air Transport Association  (IATA).

Get the right carrier size and set-up for your pet:

• When standing outside the carrier,   no part of your pet should be taller or longer than the carrier.
• When inside the carrier, they shouldn't have to duck to see out of the carrier door. The carrier should also be wide enough for your pet to turn around easily and long enough for them to lie down comfortably with their paws extended.
• The carrier must be fitted with a small water container that is fillable from the outside of the carrier. 
• For your pet's comfort and to avoid mess, the carrier floor must be lined with absorbent material such as paper, shredded newspaper or puppy pee pad.
• If the carrier does not meet our size and construction requirements , we will not accept the pet to board on your flight, and it may need to be rebooked for a later flight or day of travel, which could incur additional expenses. 

Animals per carrier

If you're travelling with more than one pet in a carrier, you need to meet these requirements:

• Only kittens and puppies over 8 weeks will be accepted for travel
• A mother and her litter are acceptable provided the kittens or puppies are over 8 weeks
• Up to 3 weaned kittens or puppies if from the same litter and less than 6 months old, and not over 14 kg each
• Maximum two adult pets of comparable size up to 14kg each per carrier. Pets must be familiar with each other and used to living together.
• Only 1 animal per carrier if exceeding 14 kg
• The carrier must meet our requirements and be fit for purpose

Familiarise your pet with the carrier

Ideally, your pet should be familiarised with their travel carrier at least two weeks before travel. This will help your pet feel more secure and comfortable, and reduce anxiety levels for both you and your pet. 

On the day of the flight

Help your pet get ready to travel.

After checking that your pet looks healthy and fit for travel, it's time to get ready for the flight. 

• Give your pet a light meal and a little water no less than two hours prior to departure, keeping in mind that travelling on a full stomach can cause motion sickness for pets. 
• You must put adequate absorbent material such as a puppy pee pad in the carrier. You may also wish to include a small comfort blanket or an old shirt with your scent on it.
• Before you place your pet in the carrier, make sure they have had plenty of opportunities to go to the toilet and stretch and exercise.
• Remember to put a small treat or favourite toy as well as their leash in your carry-on bag so that you can reward them at the end of their journey.

Before check-in

Please arrive at the airport 60 minutes prior to your flight's departure.  If you haven't checked in online already, please check in passengers before taking your pet to either the Special Assistance or Oversized Baggage counter (depending on the airport).

Staff will then check that the pet's carrier meets the requirements and the pet and carrier will be weighed and payment taken.

Important : we may refuse your pet's travel if the carrier does not meet the size and construction requirements .

Remember that every airport has a different configuration of where to take your pet for check-in and regulations on how your pet can arrive at the airport. 

• From Auckland, Wellington, Christchurch, Nelson or Queenstown , your pet must be in their carrier before arriving at the terminal
• From a New Zealand regional airport (excluding Nelson), your pet can be on a leash and placed in the carrier at check-in

After your pet has been checked in

The Air New Zealand ground staff who load the pets onboard at the departure airport and unload at the arrival airport are trained in pet travel and will do what they can to minimise stress for your furry or feathered friend.

Before being loaded on the aircraft, your pet will wait in a special area separated from the rest of the checked-in baggage. 

Generally, pets will be last to be loaded onto the flight to avoid any lengthy waits on the tarmac.

Before the flight, the pilot is given information about the loaded cargo including any animals onboard. 

Your pet will be secured in a climate-controlled space in the aircraft hold which, just like an aircraft cabin, is pressurised for their comfort. The lights are dimmed during the flight, which helps to keep pets calm.

Arrival and pick up

Your pet will be carried into the baggage arrival area by one of our team. This may be before, during or after other baggage has been delivered to the baggage claim area, depending on the airport.

To be mindful of other passengers and airport regulations, please do not let your pet out of its carrier until you have left the terminal building.

Your pet's carrier will have cable ties securing the door. If your pet is not an escape artist, you can ask one of our ground staff or the airport helpdesk team to locate some scissors to cut the ties before the next part of your journey.

Select the right travel carrier for your pet

Air New Zealand carries animals in accordance with the current standards published in the IATA Live Animal Regulations .

Cat and dog carriers

Construction of cat or dog carrier

✔  Fibreglass, metal, rigid plastic, welded metal mesh, solid wood, and plywood carriers

✔  Ventilation holes are only permitted on the upper half of three sides, excluding the door. See example

✔  The door must be open and covered with welded mesh, bars etc., nose and paw-proof

✔  The door must form the whole of one end of the carrier (can be sliding or hinged) and can't be accidentally opened

✔  The floor must be solid and leak-proof and the interior must be smooth with nothing sticking out

✔  Spacer bar must be fitted in the middle on three sides (not the door). Handles should allow easy carriage of the carrier

✔  Wheels are permitted but must be removed or inoperable when carried

✔  Water container must be fitted in the carrier

✘ Entirely welded mesh, open wire, pop-up hatch style carriers

✘ Ventilation on the upper and lower sides of a carrier

Door locking and latching

✔ The top and bottom of a plastic carrier must be fixed together using either 'bolt tightened' or another 2-step method e.g. screw & dial

✔ Minimum fasteners include one at each corner and at least 1 down each side, carriers longer than 60cm must have minimum of 2 fasteners each side

✔ Door hinge & locking pins on rigid plastic carriers must engage the carrier by at least 1.6cm beyond the horizontal extrusion above and below the door opening

✔ Cable ties must be attached to all four corners of the carrier's door to prevent it from being prised open by the animal  

✘ Latches fixing the top and bottom of plastic carrier

✘ Restraint straps etc., securing a carrier

✘ Doors that have a 'twist clip' around the locking pins

Inside the carrier

✔ You must include appropriate and proportionate absorbent material e.g. paper, shredded newspaper or puppy pee pad

✔ You can include a blanket in the carrier

✔ Please ensure your pet has had food and water prior to travelling

✘ Important: No food or toys are permitted in, or attached to, the carrier.

Use of cable ties

✔ Airport staff may use a cable tie as a secondary means of securing a cage and preventing accidental opening. 

✘ Must not be applied through ventilation holes

✘ Must not be cut short as they pose a risk of injury to your pet

For other useful information about pet carrier requirements, please visit IATA's pet corner page . 

Example of approved pet carrier for air travel

• Adequate ventilation on the upper section of three sides (not including the door)
• Top and bottom fixed together e.g. tightened bolt and screw at each corner. Minimum of 1 fixing on sides for carriers under 60 cm; minimum of 2 if carrier exceeds 60 cm
• Space bar fitted on three sides
• Leak-proof floor
• Locking pins must extend a minimum of 1.6 cm into the top and bottom lips
• Water container

Example of unsuitable pet carrier

✘ This pet carrier will not be accepted for air travel as it has ventilation holes on the lower half of the carrier's sides and does not include a water container. 

Travel cages and carriers for birds

Your bird/s may travel in a bird travel carrier, or size-appropriate cat/dog carrier may be used, provided the required perch/perches are fitted.

For birds that rest by perching, the carrier must include round perches that:

• are large enough for the birds to grip firmly and comfortably (relevant to the species)
• allow for all birds (if more than one) to perch comfortably at the same time
• are placed so droppings do not fall into food or water troughs
• are placed at such a height that the birds can leave the perch without their heads contacting the roof, nor the tail with the floor while perching
• are not placed too high within the carrier for the birds to become upset during transport.

For parrots (psittacine), that do not rest by perching, suitably sized smooth rails fixed to the floor must be provided so that the birds can feel secure.

Frequently asked questions for pet travel

How do i add a pet to my booking.

If you book directly with Air New Zealand: 

Look for a fare with baggage allowance. If you're an Airpoints member,  you may be entitled to an additional bag at no charge.

After you've made your booking, complete this form to let us know you're travelling with a pet. This helps us to dedicate space for pets in the aircraft hold. We will need to know the following details. 

• Weight of cage

If you're booking with a travel agent: 

Let your travel agent know that you wish to travel with your pet. They will then book you a fare with baggage allowance and help you with the other details.

How do I pay for my pet to travel?

Our staff will take payment when you check your pet in at the airport.

Do I need to include paperwork or vaccination information?

No, you do not need to provide vaccination or vet information for your pet's travel on domestic flights around New Zealand. 

The oldest and most trusted pet transport company in New Zealand

Dog & Cat Boarding

Special attention for your special family members when you can’t be there

Top Quality Care

A state of the art facility with individually ventilated rooms

We’re all care and all responsibility.

Bringing families together is a great job. We’re animal lovers too and we take pride in the pet transport work we do. What makes our job really special is being able to give happiness to people throughout New Zealand, Australia and around the world and we love it.

If you’re moving overseas it can take a lot of preparation and planning ahead. Making sure your cat or dog gets there safely can be an added stress. Or you can let the international pet travel experts like us take care of everything for you. After all, we’ve done it before and we know what needs to happen.

Get total peace of mind knowing we will take care of all your pet’s travel requirements. Your cat or dog will receive personalised service when flying to Australia, or around the world, and loads of cuddles before they get there.

Our complete pet travel package includes….

Booking the flight, domestic transfer or home pick-up, transport to the airport, animal welfare certificate, exporter declaration, mpi veterinary inspection, transport crate, you choose..

For a full explanation of our international pet travel services read on.

Pet shipping costs depend upon the destination, the breed and the size of the cat or dog you are transporting, and the airline, so let us do the maths for you. Contact us for a no-obligation quote for international pet travel.

Email or phone us. We know you will have loads of questions, so we always try to answer everything straight away.

Don’t just take our word for it…

“Fantastic service! A huge thanks for making it a smooth transition. Our cat Mischa has settled in already and is happy in her new home”

Romina Soledad Gomez

AIRLINE APPROVED TRAVEL CRATES

Pet travel crates.

4 Paws Travel can supply airline approved crates to suit that are IATA compliant for purchase. If required, we can arrange for your crate to be delivered to the departure location.

Important: If you already own a travel crate, please check with us when enquiring, as not all crates are airline approved.

Contact / Quote

To Send a message or ask a question please complete the form below or if you prefer contact us by phone / email. For a quote please click the checkbox and complete the relevant fields.

travel crates

P: 0274 994 878

E: [email protected]

Domestic Pet Travel

By AIR or  By ROAD

Request a quote from our pet travel team, click here

Or phone us on 0800 224 773

 Travel within New Zealand or even just across town is easy to arrange with AirCare Pet Services. Our airconditioned delivery vehicles are out and about every day delivering animals to & from the airport and boarding establishments.

We offer a door to door service to most of the main centres throughout NZ. This service can include hire of suitable travel crates.

• Door to Door
• Airport to Door
• Kennels to Airport
• Transfer to/from International flights
• Airport only transfers

A new price structure is currently being released and will be published here shortly.

Please contact our sales office for the latest rates.

Phone: 09 2776043

Check out our cage hire and purchase options, click here

Air New Zealand

Air NZ travels to most airports in New Zealand. However, larger size pet and cage gross-weight does limit travel to smaller airports served by smaller aircraft. All pets must be lodged as cargo or as accompanied baggage at least one hour prior to departure.

Note: Jetstar do not carry animals on their NZ domestic routes.

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International Pet Transport

Proud to be the most trusted Pet Transport company in New Zealand, Jetpets have been providing pet transport services for over 30 years, flying pets of all types to almost any international destination around the world. Our popular destinations close and far include Australia ,  Europe , Japan , USA , England , Hong Kong , Singapore and Canada .  Offering a complete door to door service, our dedicated team of Pet Travel Consultants, Pet Handlers and Partnering Vets ensure your pet’s travel journey is seamless and stress-free.  Our number one priority is your pet’s comfort, safety and welfare every step of the way.

Select Your Pet Travel Type For A Quote

How Do Our International Pet Transport Services Work?

A Complete Door-To-Door International Pet Transport Service

Jetpets can take care of everything on your behalf from start to finish!  We have a dedicated team of international professionals who are experts in exporting dogs and cats from New Zealand.  We can manage and facilitate the Customs and Clearance requirements for you to save you time and stress.  You can rest easy knowing that Jetpets has your international pet travel covered.

Our Most Popular International Pet Travel Destinations

How we can help with your international pet transport needs, jetpets international pet travel consultants.

We take the time to get to know your pet and understand their unique travel requirements and needs. With any move it’s not only about getting from A to B, but doing so safely, efficiently and without hassle. Our team of experienced Pet Travel Consultants work with you to tailor your itinerary that puts your pet first. We also make a conscious effort to make sure your pet has time to refresh before or in-between flights at our Auckland transit lounge , ensuring your pet is happy and healthy throughout their journey.

• Our Pet Travel Consultants are here to find out all about your VIPs (very important pets!)
• We provide expert advice on preparing your fur baby for International travel
• Prepare your special detailed itinerary and offer you our door to door service
• The team will decide on the  best size travel crate
• We will arrange a stay-dry fleece mat for your furbaby’s crate to keep them comfy and dry
• Our Consultants will book your pet on the most direct flight with our preferred pet travel partner Air New Zealand
• Arrange a comfort stop along the way

Partnering Accredited Vets

• Our Partnering Vets are on staff to ensure your pet is healthy and fit for their journey
• All Vets are accredited – which is required to clear your pet for international travel
• Our Partnering Vets can also take care of any vaccination requirements
• On the day of the flight our Vets will conduct a final health check, making sure your pet is healthy and ready to fly

Our Transit Lounge

• Jetpets Auckland Transit Lounge allows for priority pet check in
• Your pet will be able to have a stretch and relax out of their travel crate before and/or after their flight
• Provide peace of mind knowing that our  pet handlers  will take care of your pet if their flight is delayed or cancelled
• Our Partnering Vets make regular visits to our Transit Lounge to make life easy for you and your fur baby

Pet Handlers

• If your pet is travelling through our transit lounge, our experienced Pet Handlers will make sure your pet has time to stretch their legs before their flight
• Our team will then check your pet into the airport and ensure they are well hydrated before take off
• When they arrive at their final destination, we can also complete the customs requirements for you and deliver them to your new home.

Hear From Our Pet Owners

Frequently asked questions about our international pet travel, q: how far in advanced should i book.

6 Months in advance is optimal and suitable for pets looking to travel long distances or to countries that have specific vaccination requirements.  Allowing as much time as possible is beneficial so both you and your pets are organised, ready and prepared.

Q: How Much Does It Cost To Fly A Pet Internationally?

There are several factors to consider with international pet transport prices, including flight routes, destinations, size, weight of your pet, level of service provided and more. All our quotes can be made all-inclusive with no hidden costs or surprises.

Q: How Do You Transport Pets Overseas?

We work with our trusted airline partners to help you find the most direct flight option for your pet. We will work with you to ensure all airline pet regulations are met for international pet transport (e.g making sure that your pet travel crate is airline-approved).

Q: Is It Safe To Fly My Pets In Cargo?

The pets’ cabin is dimly lit and the temperature is set to approximately 18 degrees for comfort. The captain of the aircraft is also aware that your furbaby is on board their flight. What your pet will experience in the cabin is very similar to what we feel and hear in the passenger cabin.

Q: Should I Sedate My Dog When Flying?

Sedating your pet can be harmful to them during the flight. It can lower their blood pressure and cause dehydration. Our resident vets recommend Adaptil collars for dogs as an alternative way to make pets feel as comfortable and relaxed as possible during travel. Our pet travel consultant can arrange this for you.

Q: How Do I Keep My Dog Calm On A Plane?

We recommend putting a blanket or soft toy into your pet’s travel crate to help comfort your pet, but please be aware that if your pet messes their travel crate this will be removed. In the lead up to their travel, you can also help them associate the crate with positive things such as play and treats by going through the travel crate familiarisation steps .

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• / Bring or send to NZ
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• / Bringing cats and dogs to NZ
• / Step-by-step guide to bringing cats and dogs to NZ

Step-by-step guide to bringing cats and dogs to NZ

To bring cats and dogs to New Zealand you need to meet specific requirements. We've created a step-by-step process so you can see what's involved.

What you need to know

An overview of importing cats and dogs from start to finish.

IMPORTANT INFORMATION FOR CAT AND DOG IMPORTERS

3 october 2022.

With the increase in workload due to the covid restrictions easing, we have put the processing time for permits back to 20 working days. The 20 working days begins once all documentation and information supplied is correct. We suggest you allow at least six weeks for the permit.

The 10 day extension for tests and treatments is being applied to all import permits. This means for example, that a test required in the 16 days prior to shipment can be done in the 26 days prior to shipment. The veterinary examination must still be completed in the 2 days prior to shipment.

Any further requests must be made to [email protected]

Resources To Help You

We've developed resources to help you bring your cat or dog to New Zealand. The resource you use will depend on:

• if you're importing a cat or a dog
• what country you're importing it from.

There are 3 categories of countries or territories you can import cats and dogs from:

• Category 1: Australia (including Norfolk Island)
• Category 2: Rabies-free
• Category 3: Rabies-absent or well controlled

You can find out what countries or territories are in categories 2 and 3 in section 5.3 (Approved exporting countries) of the import health standard (IHS) guidance document.

IHS guidance document [PDF, 521 KB]

Cats and dogs: Import Health Standard [PDF, 282 KB]

Support documents

When you know what category your pet is in, you can use the right support document.

For cats from:

• Australia, including Norfolk Island (category 1) [PDF, 1.4 MB]
• rabies-free countries or territories (category 2) [PDF, 838 KB]
• countries or territories where rabies is absent or well-controlled (category 3) [PDF, 980 KB]

For dogs from:

• rabies-free countries or territories (category 2) [PDF, 729 KB]
• countries or territories where rabies is absent or well controlled (category 3) [PDF, 1.6 MB]
• Assistance Dog Support document [PDF, 2.1 MB]

For cats and dogs arriving on a vessel:

• cats and dogs on yachts support document plus checklist [PDF, 2.2 MB]

Each document has a checklist to help ensure your cat or dog has met the import requirements. You should also refer to the import health standard and guidance document

Cats and dogs: Import health standard guidance document [PDF, 521 KB]

Summary of requirements

To successfully import your cat or dog you need to:

• read the import health standard (IHS), guidance document and checklists for cats and dogs
• check that your cat or dog is eligible for import into New Zealand – refer to the guidance document
• ensure your dog isn't a prohibited breed or type
• note the restrictions around  hybrids
• use a pet transporter (recommended)
• book an MPI-approved quarantine facility (if required)
• apply for a permit to import from MPI a minimum of 20 working days in advance of the date you require the permit (all cats and dogs except from Australia)
• ensure all the import requirements have been met
• a cat or dog from Australia
• an assistance dog (from an approved country) that has met MPI's assistance dog eligibility criteria
• check inspection times for biosecurity clearance for cats and dogs from Australia, and assistance dogs from countries of any category 
• declare any medication your animal is taking.

More details about the requirements are in Step 2: What you need to do

Prohibited dog breeds or types

The Dog Control Act 1996 prohibits the import into New Zealand of any dog that belongs entirely or predominantly to one or more of these breeds or types of dogs:

Prohibited breeds:

• Brazilian Fila
• Dogo Argentino
• Japanese Tosa
• Perro de Presa Canario.

Prohibited type:

• American Pit Bull Terrier

No hybrids (offspring of dogs or cats crossed with another species) are eligible for importation, with the exception of Bengal cats. Documentation showing 5 generations of domestic ancestry must be provided for Bengal cats.

Related import processes

Import processes related to cats and dogs are elsewhere on the website. Refer to importing:

• an assistance or guide dog
• pets like chinchillas, rabbits, or guinea pigs
• ornamental fish or other marine invertebrates

We also have information for:

• cats and dogs in transit
• cats or dogs arriving on vessels

What you need to do

The tasks you need to complete.

Quick links:

• The import health standard and guidance document
• Eligibility criteria
• Notifying MPI before arrival

Read the import health standard and guidance document

The import health standard (IHS) for cats and dogs has all of the requirements you need to meet to import your animal.

Download the IHS for cats and dogs [PDF, 282 KB]

A guidance document is also available, with advice and extra information about importing your cat or dog. Refer to it to make sure you understand and can meet all of the requirements in the IHS. The guidance document has the list of approved countries where your cat and dog can be imported from.

Download the guidance document for cats and dogs [PDF, 521 KB]

The guidance document also has model veterinary certificates that will need to be completed for your cat or dog. These certificates tell you the tests, treatments, and examinations your cat or dog needs to have before coming to New Zealand. You can download model certificates to complete from:

• Forms and templates when importing pets

Make a canine influenza declaration, if required

Since 2018, the IHS and model veterinary certificates for cats and dogs include the following measure for canine influenza.

For at least 21 days prior to shipment:

• the cat or dog was not kept in a place where there were cats or dogs showing clinical signs of infectious respiratory disease
• the cat or dog showed no clinical signs of infectious respiratory disease.

If your veterinary certificate does not yet include the canine influenza clause

If the veterinary certificate from the exporting country (where your cat or dog is being shipped from) does not yet include the canine influenza clause:

• complete the declaration form below before shipping your cat or dog
• send your completed form at least 72 hours prior to arrival in New Zealand to one of the email addresses below.

Download and complete this declaration [DOCX, 14 KB]

Where to email your declaration

For cats and dogs from Australia: [email protected]

For cats and dogs from all other approved countries:

• staying at an Auckland quarantine facility (Auckland Quarantine/Pethaven/Qualified Pet Services): [email protected]
• staying at Canterbury Quarantine Services: [email protected]

Remember, cats and dogs must be cleared for entry into New Zealand (Australian cats or dogs only) or transferred to a quarantine facility (all other countries) from either Auckland or Christchurch airports.

Check whether your cat or dog is eligible to come to New Zealand

Cats and dogs can be imported only from approved countries. The guidance document lists the approved countries, which are categorised 1 to 3 according to their rabies status. If your pet's country is not on the list, then you can't import the pet.

Other restrictions apply to some dog breeds and types, hybrids, an animal's age, and its state of pregnancy.

Download the guidance document to see the list of approved countries [PDF, 521 KB]

Minimum age and pregnancy restrictions

Cats and dogs need to meet the minimum age specified on the applicable model veterinary certificate in the IHS and not be more than 42 days pregnant on the date of shipment.

Ensure your pet meets residency requirements

Cats and dogs, except from Australia, must reside in the country of export for at least 6 months (or since birth) immediately before the shipment date.

Cats and dogs of New Zealand origin that are returning from the country of export may be given exemption from the residency requirement if:

• the pet has resided continuously in the country or territory of export since being imported directly from New Zealand
• it was identified by a microchip before export from New Zealand
• you can supply a copy of the New Zealand export certificate
• your pet was resident in a country where rabies is absent or well controlled (a category 3 country), it was vaccinated against rabies at least 1 month and not more than 6 months before leaving New Zealand when it was at least 3 months of age, and it had a rabies titre test no more than 18 months before leaving New Zealand with a result of at least 0.5 IU/ml.

We've developed guides for cats and dogs from category 1, 2, or 3 countries or territories. These include a checklist to help you ensure your cat or dog has met the requirements.

Consider using a pet exporter

MPI recommends you contact a professional pet exporter in your pet's country to help arrange tests, treatments, flights, permits to import, shipping crates, and other requirements.

Some airlines require a pet exporter to book flights for animals because this adds assurance that all requirements will be completed at the appropriate time before departure.

Book an MPI-approved quarantine facility

All cats and dogs except those from Australia are required to have a minimum of 10 days quarantine at an MPI-approved quarantine facility. A booking confirmation letter needs to accompany your application for a permit to import.

Find approved quarantine facilities in New Zealand for cats and dogs

We've got information on what to expect from the quarantine facility, what you should know, and what to plan for.

• Find out more about quarantine facilities and what you should know

Apply for a permit to import

MPI recommends you apply for the import permit at least six weeks prior to travel. We need at least 20 working days to process your permit application. The 20 working days begins once all documentation and information supplied is correct.

You can apply for an import permit through our online permit application system:

Animal and plant import permits (APIPS)

Declare pet medication, if needed

You need to provide details if your cat or dog is receiving any medication and needs it during travel.

Download the declaration of medicines form [DOCX, 296 KB]

A copy of the veterinarian's prescription must be provided to MPI before or when your pet arrives in New Zealand. If the veterinary medicine is travelling with your pet, include this paperwork with your export documents. Generally, up to a 3-month supply will be given clearance.

Notify MPI before arrival

You don't need to notify MPI if your cat or dog is going into quarantine upon arrival in New Zealand. The quarantine facility will do this for you.

Cats and dogs from Australia

You need to notify MPI at least 5 working days before the scheduled arrival time of your cat or dog using the MPI veterinary inspection form.

Download the MPI veterinary inspection application [PDF, 130 KB]

Email the notification form to [email protected]

Assistance dogs from approved countries

You need to notify MPI at least 72 hours before the scheduled arrival time of your assistance dog. The notification should include the:

• flight or ship number
• date and time of arrival.

Make sure the completed documentation (including laboratory reports) is sent to the contact details below at least 24 hours before arrival.

Contact us if you have questions

Auckland arrivals:

• Phone: +64 9 909 2706
• Email: [email protected]

Christchurch arrivals:

• Phone: +64 3 943 1777
• Email: [email protected]

Cats and dogs must enter New Zealand either into Auckland or Christchurch airports.

Biosecurity clearance of cats and dogs (including assistance dogs) from Australia

If you have given MPI at least 5 working days advance notification of arrival and payment arrangements have been made, your cat or dog will be inspected by an MPI veterinarian on arrival. Cats and dogs from Australia that meet our import requirements will be given clearance into New Zealand at the border. The inspection times for cats and dogs from Australia are:

• Auckland – 7am to 7pm
• Christchurch – 1pm to 5pm

The inspection times apply Monday to Friday (with the exception of public holidays and between Christmas and New Year). No inspections are done on weekends.

If your cat or dog is not available for inspection during these times, or is not compliant with the requirements, it will be sent to an approved quarantine facility until veterinary inspection is completed on the next working day.

Assistance dogs that are not given biosecurity clearance will be directed to home quarantine by a MPI inspector/veterinarian until inspected by a MPI veterinarian. If there are non-compliant tests or treatments or if external parasites are detected, the dog may be directed to a quarantine facility for the required treatment, testing and/or inspections.

If ticks or fleas are found on arrival

Your cat or dog cannot be given clearance to enter New Zealand if ticks or fleas are detected on arrival or in the quarantine facility. If ticks and fleas are found, you have 3 options. At your cost, your pet will need to:

• go to an approved quarantine facility for treatment or testing
• return to its country of origin (if permitted)
• be euthanised.

Find out more

Download the flea and tick fact sheet [PDF, 458 KB]

Getting your import documents

How you know you've met MPI requirements.

Your cat or dog will be cleared for entry into New Zealand when:

• at the border (for cats and dogs from Australia)
• after a minimum of 10-days quarantine for all other approved countries
• all supporting documentation is compliant.

 If your cat or dog does not meet the requirements, it will be:

• held for further tests, treatment or quarantine
• re-shipped to the exporting country (or another country)
• euthanased.

 You will have to pay for any costs involved.

 Cats and dogs must enter New Zealand from either Auckland or Christchurch airports.

Who to contact

If you have questions about importing cats and dogs, email [email protected]

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Air New Zealand Pet Transport (Domestic)

Cage requirements

The correct size for a travel container is essential, it should provide ample space and ventilation; if your cage does not meet the requirements Air New Zealand will not allow it on any flights.

The cage must allow the animal enough movement space, this means the animal should be able to stand, sit erect, lie in a natural position and be able to turn around normally.  Your pet will spend some time in the cage so make sure it is comfortable.  The cage must be strong and secure enough to protect and contain your pet during transport.  The cage should have sufficient ventilation – at least 16%.  The door must be secured in such a manner that your pet will not be able to open it and that it will not open by accident during loading or transport.  Your pet’s nose or paws should not be able to fit through any ventilation openings or the door.  The cage should be constructed of rigid plastic, wood or a material of comparable strength; fiberboard and wire mesh containers are not suitable for air travel.

Requirements for plastic containers

Cage latching mechanisms: The fasteners between the top and bottom halves of a rigid plastic container should either be bolted tight or work with a two-step mechanism to ensure the cage is secure.  Should the cage have latches between the top and bottom halves it will not be accepted unless there are bolts or screws in each corner and along each side; cages longer than 60cm requires at least 2 bolts in each side?  Restraint straps or strapping on a cage is not accepted as an acceptable way of securing the cage.

Door locking mechanisms: The locking pins and door hinge of plastic transport cages must engage the cage at least 1.6 cm beyond the horizontal extrusions below and above the door where the locking pins are fitted.  Within 3 cm of the door a screw, bolt, or cable tie must be applied to ensure the robustness of the door.  Cage doors are to be strengthened by applying cable tie to all 4 corners; to prevent the door being prized open by the animal.  Door locks with a twist pin are not permitted for travel on Air New Zealand.

Cable ties: Applying cable ties to ventilation holes are not allowed under the IATA regulations; there must be no surface or edge on which the pet can chew.  Cable ties may not be cut short as this will result in sharp edges that can injure your pet.

Cages with a pop –up hatch on the top of the cage will not be accepted for air travel by Air New Zealand.

Additional requirements

Animals younger than 8 weeks of age will not be accepted for air travel.  A maximum of 2 adults of the same species and comparable size with a weight of 14 kg or less each that is are used to staying together may travel together in a single container.  Animals weighing more than 14 kg must travel separately.  Up to 3 kittens or puppies less than 6 months of age, less than 14kg each and coming from the same litter are allowed to travel in the same cage.  No animals are allowed to travel within the passenger cabin, with the exception of guide dogs.

Domestic Pet Transport

It is important to adhere to the cage regulations set by the airlines.  They are there to protect your pet and ensure that your pet arrives safely at the destination you are traveling to.  If you require any assistance in choosing a cage or if you are interested in purchasing or renting a cage you are welcome to contact us.

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International cargo pets

Our pets service.

If you have a pet travelling from New Zealand, you have come to the right place for how to do that.  If your pet is travelling from other countries, you will need to check with the region concerned on how to best prepare for their travel.

Pets cannot commonly travel as checked in baggage on international Air New Zealand flights.  Instead we maximise your pets' comfort by offering some of the same comforts our passengers enjoy by providing fully pressurised and temperature controlled conditions in our 'cargo' hold.

Approved pet transporters

Air New Zealand does not accept animals directly from the public because of the complexity involved in completing the pre-flight documentation, the Ministry for Primary Industries compliance and veterinary checks. Approved pet transporters or an IATA agent will have to assist you with moving your pet.

Our pet transporters must go through a formal registration and approval process before we entrust them to care for your pet's travel arrangements to our standards.  We recognise that we are dealing after all with family members - no matter which exterior they are bundled into!

Can my pet travel?

Not all pets are equal.  We may not be able to fly your pet if it is:

• A  brachycephalic breed ,
• It is too young
• An embargoed breed at the destination, 
• If it is not 'domestic' as defined by the IATA regulations

Note also, that live animals may not be accepted for every day of the week.

Air New Zealand cargo does not accept racing greyhounds for travel on services to or from Europe and Asia .

If a greyhound is a domesticated family pet (not for racing or breeding purposes), a request can be made to the Cargo Management team for consideration through your local Air New Zealand office.  Evidence must be supplied confirming the animal has been a domesticated family pet for 12 months minimum.  The request will be assessed and approvals given once the Cargo Management team are satisfied the animal is not for commercial gain.

Your pet may be able to travel on the same flight as you depending on the destination airport and day of week.   IATA offer some tips about pets travelling by air transport .

How much is it going to cost to send my pet?

The cost to send your pet will dependent on the destination, size/weight, cage requirements, and administration time to prepare required travel documents such as vet certificates.  Check out how much it will cost to send your pet directly with your chosen pet transporter or IATA agent.

Book pet travel

Contact one of our approved pet transporters or IATA agent now to get your pet travel underway.  Although these specialists will provide you with the most current requirements and resources to prepare your pet for travel, you can get a head start by completing the acknowledgement and indemnity form in advance.

Collecting your pet

You can collect your pet from our cargo location at the destination point of your pets journey.  Find your cargo collection point .

Frequently asked questions

The carriage of live animals by air is regulated by various Government authorities as well as by Air New Zealand and IATA.  Air New Zealand sets as a minimum standard the provisions of IATA Live Animal Regulations (LAR) .  This is a yearly publication covering acceptance, packaging, labelling, stowage and handling of animals for carriage by air.

How long are the pets in their crate before a flight?

• The animal must be presented to the airline for acceptance processes prior to dispatch to the flight. This is dependent on local conditions and distance from/to the aircraft. Other considerations are quarantine inspections by government bodies. Most Air New Zealand handled flights require pets to be presented to Air New Zealand Cargo at least 3 hours pre-flight, some airlines with added security formalities require pets at least 4 hours pre-flight.
• Shipments must be handled with extreme care to ensure the safety and well-being of both animals and handling staff. Adequate ventilation is essential, and all cages must be IATA compliant, with an New Zealand Ministry for Primary Industries (MPI) endorsed stamp where applicable. The time animals are kept awaiting uplift or delivery should be kept to a minimum

Note: MPI is only applicable in New Zealand

What can we put in our pet's travel container?

• We recommend putting a soft toy or blanket with a familiar scent if they don't take up too much room, this will help your pet settle down whilst in transport. Air New Zealand prohibits any sharp or metal items, pet food and bean bags. Please avoid anything small which may be choked on and be aware that Customs may remove and destroy them upon arrival to satisfy their quarantine requirements.
• All pets must have adequate absorbent material in the cage in case of any water spillage or toilet accidents.

What are the conditions for animals in cargo? Are they checked on?

• There is no access to the hold. There is no lighting left on, the hold is pressurized the same as the cabin and there are temperature and ventilation controls.
• It is most important that the water bowls of animals are replenished during transit stops with clean water. This is essential at stations with warmer climates.

What happens if a health problem occurs with the animal before, during or after the flight?

• If there is an issue before the flight the animal will not be accepted/flown. In New Zealand all pets travelling internationally must undergo export certification by the Ministry for Primary Industries which should alert owners and pet transporters to any health issues prior to flight check in. If a pet becomes unwell during the flight, action will take place on arrival.

Are there any additional safety precautions in place for the animals as soon as they are under the care of the airline?

• Air New Zealand only accepts pet shipments from New Zealand Ministry for Primary Industries (MPI) registered Animal Products exporters who are recognized pet transporters who must have the skills and knowledge to apply all the requirements of the IATA Live Animal Regulations (LAR) .
• Air New Zealand completes a 32 question check-sheet to ensure that IATA standards have been met. This entails bookings, documentation, container condition, food and water.

Are there behavioural or health risks associated with flying with an animal in cargo (Ie: heart/breathing conditions, separation anxiety afterward)?

• Travelling by air can have an unsettling effect on animals which may cause changes to behaviour. 
• There is a definite increased risk for brachycephalic (snub nosed animals) due to their physical breathing conditions. Please refer to our list of brachycephalic breeds that Air New Zealand does not accept for flights exceeding 5 hours duration.

Can I sedate my pet?

• The New Zealand Ministry for Primary Industries (MPI)   does not permit the use of sedation for pets travelling by air.  As all pets must pass MPI Certification prior to export by air, pets cannot be under the influence of sedation for any domestic or international flights.
• We do not recommend sedating pets for travel.  Sedation can lead to dehydration and also disorientation if they wake up part way through the journey.  It can also be difficult for customs to assess the health of an animal after arrival if it has been sedated. There are many natural products which can be used to calm your pet before travel though you must speak to your normal NZ registered vet or your pet transporter about the side effects of these products prior to flight.

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Air New Zealand Pet Policy

Published on: March 30, 2022  |  Author: Starwood Pet Travel

Air New Zealand adheres to the high standards set by the International Air Transport Association when it comes to the care and comfort of animals entrusted to them, because “we recognize that we are dealing after all with family members.”

Pets traveling on Air New Zealand may not ride in the passenger cabin. They may travel as checked baggage if their itinerary is entirely within New Zealand, otherwise, pets fly as cargo. Either way, pets are treated to the same temperature and ventilation controls and pressurization as human passengers to ensure their comfort.

Pet Travel within New Zealand

The main requirements for pets to fly domestically with Air New Zealand are as follows: 

• Only cats, dogs, and small caged birds qualify
• You may check only one cage/crate if you’re on an Air New Zealand Link flight because space is limited
• Your pet counts as a “checked bag,” which may incur additional baggage fees
• There is a pet carriage fee of NZD $75 for animals/cages up to 25 kg (55 lbs) and NZD $100 if the weight is over 25 kg
• The travel carrier must be IATA-compliant and large enough for your pet to stand, sit, sin around, and lie down
• Pets need to arrive 60 minutes prior to departure for check-in

When planning to travel domestically with your pet within New Zealand, it is crucial to not only secure your reservations ahead of time but also inquire about the aircraft model. This step is necessary as not every aircraft can accommodate various sizes of travel kennels.

International Pet Travel to New Zealand

If your pet is traveling from another country into New Zealand , or from New Zealand to another country, then pets are not permitted as checked baggage and are required to travel as cargo . Due to the complex nature of required documentation, the need to comply with Ministry for Primary Industries (MPI) regulations, and the need for travel-specific veterinary exams, you must hire an approved pet transportation company (like Starwood ). You should be reassured to know that Air New Zealand is picky about which transport companies they work with as there is an official registration and approval process.

Depending on your destination, itinerary, and the day of the week, your pet may be able to travel on the same flight(s) as you - but this is not guaranteed or necessary. In most cases, pets need to arrive at the cargo terminal at least four hours before departure.

Pets traveling as cargo must have an IATA-compliant travel kennel and all required paperwork for travel to New Zealand. 

Breed Restrictions

Air New Zealand does not accept greyhounds unless you can prove your dog is only a pet and has been only a family pet (not used for racing or breeding purposes), for at least 12 months.

You will also need to keep in mind any breed restrictions from your destination country.

Other breed restrictions relate to snub-nosed or brachycephalic dogs and cats – those with shortened or flat snouts. Due to their anatomy, these breeds are riskier to transport and can be more sensitive to temperature, humidity, and the stress of transport. Air New Zealand will not accept the following breeds on flights longer than five hours.

• Affenpinscher (all breeds)
• Boston Terrier
• Boxer (all breeds)
• Brussels Griffon
• Bulldog (all breeds)
• Dogue de Bordeaux
• English Toy Spaniel
• Japanese Chin
• Mastiff (all breeds)
• Presa Canario
• Pug (all breeds)
• Burmese (cat)
• Himalayan (cat)
• Persian (cat)

IATA-Approved Travel Crate

Regardless of where your pet will fly, they will have to travel in a crate that meets specific requirements for safety and sturdiness. The earlier you get an IATA-compliant travel kennel, the more time your dog or cat will have to become familiar with it, helping reduce potential anxiety when it’s time to fly. Pets are not permitted to travel with food or toys inside the kennel.  The only items they can travel inside the carrier are a thin blanket, t-shirt, or towel that smells like home, and absorbent material such as a pee-pee pad. Keep in mind that any bedding that arrives in New Zealand with pets will be destroyed upon arrival for biosecurity reasons.

Do Not Sedate Your Pet

Air New Zealand's website explicitly states that " The New Zealand Ministry for Primary Industries (MPI)   does not permit the use of sedation for pets traveling by air. As all pets must pass MPI Certification prior to export by air, pets cannot be under the influence of sedation for any domestic or international flights." Not only is this a requirement by MPI, but Starwood will not transport any pets that have been sedated. This is a safety regulation because sedatives can make air travel both physically and emotionally more dangerous for pets. 

Starwood Animal Transport has rebranded to Starwood Pet Travel. We are still the same great company with the best team, just now with a slightly different name.

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Pet Travel NZ

Our family has been involved with breeding Burmese cats since the year 2000, and in 2013, we acquired our first Pug, which we now breed!

Over this time, many of our babies have flown to their new homes, to meet up with their new families.

We have found this to be a crucial link in bringing breeders and their owners together.

Jack came up with the idea of starting a small business and focusing  on the domestic air travel of pets within New Zealand.

We can proudly say, that we now offer pet owners a premium flight booking service and are proudly a “preferred shipper for Air New Zealand”.

So if you require to get your pet from Invercargill to Kerikeri, or you are sending your pets to Australia, we would love to assist with the move.  We can also assist with IATA approved cages for purchase.

Please see our services page for flight pricing, our cages for sale page for our cage pricing, and our cages for hire page for our cage hire information.

Pet Travel are the people to call on, 021925592 or email  [email protected] , or simply fill in our flight booking form.

Get in touch +44 (0)1725 551124

Air New Zealand Pet Travel

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• Singapore Airlines Pet Travel
• Which Airlines Carry Pets?

Air New Zealand are the national flag carrier of New Zealand and regularly fly pets from UK to New Zealand and back again. The flights they offer are one of the shortest ways to fly pets from UK to New Zealand. The flights stop in either Los Angeles, USA or Hong Kong. The benefit is that the stop is a short stop and so the pets do not have to be moved off the aircraft and are checked and watered at the stopover.

The main destination for pets on flights is Auckland, New Zealand as the Christchurch route is better served by Singapore Airlines. All pets landing in New Zealand now have to serve 10 days quarantine on landing in either Auckland or Christchurch.

Questions on taking your pets on Air New Zealand? Call our experts on 01725 551124.

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Air New Zealand: Pet Policy

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What methods of transport does Air New Zealand provide for my pet?

• Checked as baggage in pressurized and temperature controlled area of your aircraft.
• Shipped as cargo in pressurized and temperature controlled area.

Does my pet qualify for travel as checked baggage?

Domestic pets, cats, dogs (excluding any transported for profit e.g. racing greyhounds) and small caged birds can travel as checked in baggage on all domestic services. Due to space limitations on Air New Zealand Link services, only one cage per customer will be accepted for travel. For international flights, pets must travel in cargo.

Pets that meet the following qualifications can travel as checked baggage:

• Your are only traveling within New Zealand.
• Your pet can comfortably remain in its kennel for the entire flight.
• Only domesticated dogs, cats and birds are accepted.
• The kennel meets all requirements (see below for more information) and the combined weight of the animal and kennel does not exceed 70 lb/32 kg (for some aircraft only).
• Your pet has all necessary health documents required by your destination (see below for more information).

Does my pet qualify to be shipped as cargo?

If your pet does not meet the requirements for travel as checked baggage, or if you would like your pet to travel unaccompanied, contact Air New Zealand Cargo for more information.

What are the fees associated with pet transport?

• Fee for kennel and pets weighing less than 70 lb/32 kg: NZ $75 one way
• Fee for kennel and pets weighing more than 70 lb/32 kg: NZ $100 one way

What are the kennel requirements?

In addition to the size and weight maximums, below are some other kennel requirements:

• Be leak-proof and escape-proof.
• Be properly ventilated, but not allow any part of the animal from protruding outside of the container.
• Provide enough room for the animal to stand and turn around.
• Contain absorbent material or litter.
• Be made of two rigid plastic halves.
• Have cage locking mechanisms with more than one way to secure the door.
• Have holes allowing airport staff to tie the halves together using cable ties, securing the cage.

What health documentation is required?

Many places require health documents. As it is the passenger's responsibility to be aware of all regulations, you should consult your veterinarian and the local Embassy to ensure that your animal will comply with all requirements.

Are there any other restrictions?

Air New Zealand can refuse to transport an animal due to illness, aggressive behavior, poor kenneling, or extreme temperatures at origin, transfer, or destination airports.

Please contact the airline directly for information about traveling with a service animal.

SeatGuru was created to help travelers choose the best seats and in-flight amenities.

Why the new Bali tourism tax levy has many holes in the system

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Thousands of tourists are reportedly dodging a new Bali rule.

Many tourists visiting Bali are said to be avoiding the island’s new tourism tax fee, which officials say is due to “flaws in the system”.

The 150,000 Indonesian rupiah ($15.80) tourist levy was put into place on February 14 in the hopes it would bring in over $18 million in 2024.

However, tourism officials have noted it has not been successful because about 60 per cent of visitors to the vacation hotspot are not paying the levy, news.com.au reports.

As a result, 5000 tourists are paying the tax per day, which is a lot fewer than officials had originally thought, reports the Bali Sun.

Wayan Puspa Negara, a top tourism leader, revealed this week that the recently introduced tax system “has many holes”. However, other stakeholders are now slamming the system rather than holding Bali tourists accountable.

“At the airport, there are no payment counters that intensively charge fees,” Negara told the Bali Sun .

“So far the payment system uses an application, and the existing offers can only attract a few foreign tourists so we need to add more counters [at the airport].”

Negara suggested airlines take some accountability with the new system and check if tourists have paid the levy before arriving in Bali. He also said major tourist attractions on the island should be doing more to ensure visitors are adhering to the new tax.

“Hotels, restaurants and tours attractions can all be end points, where foreign tourists are checked whether they have paid or not.”

Tjok Bagus Pemayun, the head of the Bali Tourism Department, last week said tourism officials were confident visitors knew of the recently introduced system.

However, Puspa Negara disagreed, saying the Government needed to do more “intense and massive outreach” to ensure people were aware of the system.

“Especially in countries that are the largest source of foreign tourists to Bali,” he said.

Tourism police units have been stopping tourists since March 26 to check visitors have paid the levy.

“We will target tourist attractions in Bali including Uluwatu, Tanah Lot, Ulun Danu Beratan and also Tampaksiring,” Pemayun said last week, the Bali Sun reports.

The new tourist tax system has been supported by leading Balinese stakeholders, including the Indonesian Tourism Industry Association.

Officials have been checking if foreigners are carrying their tourism tax levy voucher, which is emailed to them from LoveBali following payment.

The voucher features a QR code that needs to be presented to officers.

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