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Advances in Tourism, Technology and Systems pp 651–661 Cite as

Tourism Safety and Security with a Sustainability Vision, Ciudad Juarez (Mexico)

  • Manuel Ramón González Herrera 7  
  • Conference paper
  • First Online: 19 June 2023

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Part of the Smart Innovation, Systems and Technologies book series (SIST,volume 340)

The research aim is to understand the meaning of empirical experiences on tourism safety and security in Ciudad Juárez and favor the emergence of knowledge from empirical data. Applied research with a diagnostic-propositional projection was implemented using qualitative, interdisciplinary, and deductive/inductive approaches based on a pilot case study using focus groups. The research outcomes were participatory systematization of statements about the perception of tourism safety and security in Ciudad Juárez, a theoretical framework of tourism safety, and a causal explanatory model. It concludes by corroborating the high potential of different stakeholders’ empirical knowledge for theorizing and promoting better safety practices in tourism.

  • Safety and security
  • Sustainability
  • Ciudad Juarez

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Herrera, M.R.G. (2023). Tourism Safety and Security with a Sustainability Vision, Ciudad Juarez (Mexico). In: Abreu, A., Carvalho, J.V., Liberato, D., Galdames, I.S. (eds) Advances in Tourism, Technology and Systems. Smart Innovation, Systems and Technologies, vol 340. Springer, Singapore. https://doi.org/10.1007/978-981-19-9960-4_55

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“Security & Tourism” – for a safer environment in tourist cities

  • Post date 14/02/2013
  • Post categories In Public Spaces

tourism safety strategy

In order to be an attractive tourism destination, a city must be able to provide a safe environment to visitors. Indeed, tourists may be particularly exposed to certain forms of crime because they lack cultural understanding and do not speak the language. But tourists can also cause trouble, among other because they feel carefree and unaccountable when holidaying in a foreign place.

Faced with this situation, local authorities are often best placed to design and implement prevention policies but also to foster good coexistence between tourists and local residents.

In order to assist European cities to better tackle these issues, it was necessary to examine the connexions between tourism and security. With the support of the European Commission, Efus led between 2013 and 2015 a project aimed at doing just that. This exchange project gathered eight partners – one association and seven cities – whose diversity in terms of geography, size and types of tourism made it possible to study many aspects of the issue. Two experts in tourism and criminology also took part: Janez Mekinc and Rob Mawby.

Project partners

Alba (IT), Barcelona (ES), Brasov (RO), Munich (DE), Rome (IT), Saint-Denis (FR), the non-profit organisation BRAVVO of the city of Brussels (BE), and the Portuguese association of victim support, Apav.

Partners’ feedback

“The involvement of the other European partners was very sucessful. During the meetings all municipalities could learn from each other on security and tourism management.”
“The audit carried out provides us with new ways of strategic thinking.”
“Thanks to the project, we have increased the visibility of the measures undertaken by the city and the police.”

Through thematic local audits, field observations and exchanges with the experts, the participating cities were able to design their local “security and tourism” strategies, with three main objectives:

  •       To raise awareness among tourists on risk prevention and on local customs
  •       To improve the way tourists are welcome and the support they receive in case of problem
  •       To foster peaceful coexistence between tourists and local residents

The cities notably designed information campaigns to raise awareness among tourists and also strengthened their local partnerships in order to better coordinate the actions undertaken locally. See the example of Brussels and  the Safe in the city campaign .

At the end of the project, the partners drew up a series of recommendations based on their experience, which can benefit any city that is dealing with similar issues. These recommendations were presented for the first time at the European conference Security & Tourism: Local Policies and Practices  organised by Efus on 25 June 2015 in Paris. The conference brought together some 120 representatives of 50 local authorities from 16 countries as well as academics, representatives of the tourism private sector and six associations.

The recommendations are also featured (extended version) in the publication Security and Tourism: Concerted Local Policies . Based on the experience of the cities that were partner in the project and on the contribution of experts, this publication presents an overview of the main themes linked to security and tourism. It also includes examples of practices that can be a source of inspiration for any European city or region confronted with similar challenges.

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Addressing the Diplomatic Corps at a briefing, Minister of Tourism Patricia de Lille outlined the key pillars of the National Tourism Safety Strategy. The strategy, which is a product of extensive collaboration between government departments, law enforcement agencies, and the private sector, focuses on proactive, responsive, and aftercare measures to address tourism safety concerns.

Proactive measures

Emphasising the importance of proactive measures, Minister de Lille highlighted the successful implementation of the Tourism Monitors Programme (TMP). The TMP, which involves training and deploying unemployed youth in key tourism attractions and sites, has proven to be an effective tool in enhancing tourism safety awareness, upskilling unemployed youth, and reducing tourist vulnerabilities.

"The TMP is a testament to our commitment to creating a safer tourism environment while simultaneously addressing the pressing issue of youth unemployment," Minister de Lille stated.

In addition to the TMP, the Department of Tourism has also taken steps to develop a comprehensive database of crimes against tourists. This database will provide valuable data for trend analysis and proactive crime prevention measures.

Responsive measures

Addressing the need for effective response mechanisms, Minister de Lille announced the development of a Crisis Management Communications Plan and Protocols in collaboration with the private sector. This plan will ensure clear and coordinated messaging in the event of an incident affecting tourists.

"We are committed to ensuring that tourists feel safe and supported in the event of an incident," Minister de Lille affirmed.

Aftercare measures

To address the critical aspect of aftercare, the Victim Support Programme (VSP) is being established in all provinces. The VSP will provide support and assistance to tourists who have been victims of crime, ensuring that they receive the necessary care and attention during their time in South Africa.

Strengthened collaboration with Saps

Recognising the crucial role of law enforcement in tourism safety, Minister de Lille emphasized the strengthened collaboration with the South African Police Services (Saps). A Memorandum of Understanding (MoU) has been signed between the Department of Tourism and SAPS to enhance collaboration on crime prevention, investigation, and combating crimes impacting the tourism industry.

"Our partnership with Saps is essential in ensuring that crimes against tourists are effectively prevented, investigated, and prosecuted," Minister de Lille stated.

Deployment of tourism monitors

To further enhance safety measures, the Department of Tourism will deploy 2,300 Tourism Monitors nationally. These monitors will be stationed in key attractions and sites managed by the South African National Biodiversity Institute (SANBI) Gardens, iSimangaliso Wetland Park, Ezemvelo Nature Reserve, South African National Parks (SANParks), and Airports Company South Africa (ACSA).

"The deployment of Tourism Monitors will provide an additional layer of security and support for tourists in key tourism areas," Minister de Lille remarked.

C-MORE Tracking Device

In a significant technological advancement, the C-MORE Tracking Device, an innovative shared awareness and integration platform, is being piloted to ensure the safety of Tourism Monitors while they carry out their duties. This device will provide real-time tracking and communication capabilities, enhancing safety and coordination.

"The C-MORE Tracking Device is a testament to our commitment to leveraging technology to enhance tourism safety," Minister de Lille emphasized.

Engagement with NATJOINTS

The Department of Tourism is also actively participating in the National Joint Operational and Intelligence Structure (NATJOINTS) Stability Priority Committee on Crimes. This engagement will provide access to valuable data and insights on crimes against tourists, enabling the development of data-driven measures to minimize risks.

"Our participation in NATJOINTS will ensure that we are working with the most up-to-date information and intelligence to address tourism safety concerns," Minister de Lille stated.

Database of crimes against tourists

To ensure efficient and effective case management, SAPS is developing a coding system to capture real-time data on tourist attacks. This data will enable trend analysis and proactive crime prevention strategies.

"The development of this coding system will provide us with a comprehensive understanding of crimes against tourists, allowing us to tailor our prevention efforts accordingly," Minister de Lille noted.

Facilitation of cases relating to international tourists

In cases involving international tourists, the Department of Tourism is committed to providing necessary support and assistance to victims. This includes facilitating communication with authorities, arranging medical assistance, and ensuring access to consular services.

"We are committed to ensuring that international tourists receive the support they need in the event of an incident," Minister de Lille affirmed.

In conclusion, Minister de Lille reiterated the South African government's unwavering commitment to creating a safe and secure environment for all tourists. The comprehensive National Tourism Safety Strategy, coupled with strengthened collaboration with SAPS and the private sector, demonstrates the government's dedication to addressing tourism safety concerns and fostering a welcoming and enjoyable experience for visitors.

"We are confident that these initiatives will significantly enhance tourism safety and position South Africa as a premier destination for visitors from around the world."

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tourism safety

Home » Tourism safety in South Africa a top priority

Tourism safety in South Africa a top priority

Minister of Tourism, Patricia de Lille, has prioritised tourism safety in collaboration with various public- and private-sector stakeholders as a top priority.

tourism safety

The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner.

Enhancing visitor experience

Addressing members of the Diplomatic Corps in Pretoria on tourism safety issues on Tuesday, Tourism Minister Patricia de Lille said “The measures aim to provide an enhanced visitor experience and in the long-term, change perceptions of South Africa as an unsafe destination,”.

De Lille explained that the National Tourism Safety Strategy is centred on three key themes which include proactive measures, responsive measures and aftercare programmes.

“It is about putting in place mechanisms to ensure that tourists, both domestic and international, feel safe even before arriving at the destination,” she said, adding that the mechanisms seek to ensure quick and effective turnaround time to attend to tourists in distress should an incident of crime occur. 

“This is about stakeholder coordination and communication in terms of messaging and protocols to follow. We have since set up a committee led by the private sector under the Tourism Business Council of South Africa (TBCSA) to develop a clear Crisis Management Communications Plan and Protocols. 

“This will ensure that there are clear protocols in place during an incident and that the messaging is the same,” de Lille said.

safety and well-being of tourists

The department has also signed a Memorandum of Understanding (MoU) with the South African Police Services (SAPS) on collaboration towards the prevention, investigation and combating of crimes impacting the tourism industry and the safety and well-being of tourists.

“The MoU Action Plan is being implemented through the Tourism Safety Technical Committee comprising of the Department of Tourism and SAPS. The MoU is currently undergoing revision to ensure that other initiatives being implemented with the private sector on safety and security are considered and strengthened. 

“The action plan incorporates both initiatives identified by the Department and by the South African Police Services and to be handled at a bilateral level,” the Minister said.

The Tourism Monitors Programme (TMP) is part of the broader government intervention that involves training, mentorship and deployment of unemployed youth in identified tourism attractions and sites. 

ALSO READ: Schengen Visas: Online applications coming SOON

“Government has invested R174 Million for the deployment of Tourism Monitors in this financial year. The key objectives of the programme include: enhancing tourism safety awareness at key tourism attractions and sites, upskilling of unemployed youth and reducing tourist vulnerabilities.”

The Minister said the department will deploy 2 300 Tourism Monitors nationally in entities managed by the South African National Biodiversity Institute (SANBI) Gardens, iSimangaliso Wetland Park, Ezemvelo Nature Reserve, in the national parks managed by the South African National Parks (SANParks), and at airports managed by Airports Company South Africa (ACSA). 

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Tourism safety a top priority

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The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner.

“The measures aim to provide an enhanced visitor experience and in the long-term, change perceptions of South Africa as an unsafe destination,” Tourism Minister Patricia de Lille said on Tuesday.

She was addressing members of the Diplomatic Corps in Pretoria on tourism safety issues.

De Lille explained that the National Tourism Safety Strategy is centered on three key themes which include proactive measures, responsive measures and aftercare programmes.

“It is about putting in place mechanisms to ensure that tourists, both domestic and international, feel safe even before arriving at the destination,” she said, adding that the mechanisms seek to ensure quick and effective turnaround time to attend to tourists in distress should an incident of crime occur. 

“This is about stakeholder coordination and communication in terms of messaging and protocols to follow. We have since set up a committee led by the private sector under Tourism Business Council of South Africa (TBCSA) to develop clear Crisis Management Communications Plan and Protocols. 

“This will ensure that there are clear protocols in place during an incident and that the messaging is same,” de Lille said.

The department has also signed a Memorandum of Understanding (MoU) with the South African Police Services (SAPS) on collaboration towards the prevention, investigation and combating of crimes impacting on the tourism industry and the safety and well-being of tourists

Source: SA News

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Minister of South African Tourism and Private Sector Stakeholders Tourism Safety Action Plan

On 29 May 2023, I met with various stakeholders including MECs for Tourism, the South African Police Service, the private sector including the Tourism Business Council of South Africa (TBCSA) and the National Prosecuting Authority, to discuss tourism safety and actions that government in partnership with the private sector will take to enhance tourism safety.

Safety is one of the major issues affecting the tourism sector and as partners, the government and the private sector agreed tourism safety is a priority that we need to address collectively so that we can grow the sector and remove any obstacles standing in the way of that objective.

Tourism is not only an economic activity but an essential vehicle that promotes a mutual understanding between a tourist and host community. Tourism is recognised for its immense potential and its significant contribution to the economy. 

An enhanced visitor experience takes into consideration the enhancement of local destinations sites through cleanliness, safety and security, access to information, as well as provision of quality services and an authentic experience.

Crime is a matter which affects tourism in many parts of the world and this has been echoed by several tourism ministers which I have engaged with from all over the world in recent weeks.

South Africa is no different and across the world, countries are grappling with these issues with instability and wars in some countries.

In my engagements with the private sector, we agreed that we need to confront safety and security issues head-on and implement actions to arrest the problem. We can only do so by working together.

I am pleased that after a detailed discussion today, we can report that the Department of Tourism, provincial departments, tourism associations and the private stakeholders have agreed that we will address Tourism Safety issues in partnership with one another.

Apart from the Tourism Business Council of South Africa (TBCSA), which represents several major tourist associations, stakeholders at today’s Tourism Safety Dialogue included FEDHASA, BARSA, SATOVITO and many other role players in the tourism sector.

We discussed the risks related to tourism and the strategies and actions that need to be implemented to improve tourism safety as agreed to in the 2018 Tourism Safety Strategy.

This strategy has, however, not been properly implemented due to the COVID 19 pandemic. But I am determined that together with our partners that we now need to address tourist safety with clear actions and timelines.

NATIONAL TOURISM SAFETY FORUM

In 2018, which was in the 5 th administration, there was an agreement, established in all nine provinces, to set up the National Tourism Safety Forum. We are now in the 6 th administration since 2019 and so the priorities of government must now be implemented.

The National Tourism Safety Forum’s (NTSF) responsibility is the co-ordination and integration of safety response mechanisms for tourists in distress. 

Roles and responsibilities are clearly defined in the Terms of Reference.

THE NATIONAL TOURISM SAFETY STRATEGY

The objectives of the strategy are among others to:

  • Set out the short, medium and long-term tourism safety priorities.
  • Empower all spheres of government, tourism stakeholders, business/ private sector, tourism organisations and other relevant stakeholders to establish and coordinate a partnership-based approach to tourism safety and incident management initiatives;
  • Set out roles and responsibilities of each sphere of government and other relevant stakeholders on the coordination of tourism safety programmes and ensure mutual support and cooperation between all stakeholders.

The strategy is divided into 3 key areas each with identified initiatives that are being implemented at both provincial and national level.

  • Proactive Measures
  • Responsive Measures  
  • Aftercare Measures

The Key Objectives of the Action Plan are to:

  • Increase visibility at identified tourist attractions and sites;
  • Train Tourism Monitors to ensure that they are safe when executing duties; and
  • Facilitate integrated implementation and support of safety programmes.

Key Focus Areas:

  • Management, training and development of Tourism Monitors; institutionalisation of Tourist Safety;
  • Case Management System (CMS),
  • Database of crimes against tourists;
  • Facilitation of cases relating to international tourist/s;
  • Establishment of the Provincial Tourism Safety Forums;
  • Call up for Police Reservists and integrated Tourism Safety Awareness campaigns/ sessions.

IMPLEMENTATION

Management, Training and development of the Tourism Monitors

The Tourism Monitors Programme (TMP) is part of the broader government intervention that involves training, mentorship and deployment of unemployed youth in identified tourism attractions and sites. 

The key objectives are: enhancing tourism safety awareness at key tourism attractions and sites, upskilling of unemployed youth and reducing tourist vulnerabilities.

The key performance areas of the appointed Tourism Monitors (TMs) include but not limited to: patrolling within the identified attractions and site/ areas, raising tourism awareness and provide information to tourists and report any crime incidents to SAPS and other relevant enforcement agencies.

SAPS Learning and Development Programme: This will be offered to Tourism Monitors and will include:

  • Legal Framework (Mandate; Human Rights; Specific relevant crimes);
  • Reporting (Duties of first responder (gathering information; basic interviewing skills; incident reporting and statement making);
  • Crime Prevention (Crime prevention concepts (e.g.) Security, Risk, Vulnerability; Crime displacement; Guarding; Patrols and Access control;

Facilitation of cases relating to international tourist/s:

The department has been in engagements with the National Prosecuting Authority (NPA) over the past two years to obtain guidance on ways to speed up cases involving international tourist given their limited time in the country once a crime has been committed.

At a workshop held in August 2022, the NPA informed the department that the President has accented to the legislation on the utilisation of the use of audio and visual link to present evidence in court.

This would entail the possibility of instituting Virtual Court proceedings, which would allow tourists to be part of the proceedings even if they had left the country before the conclusion of a case, and alternatively tourists could connect through audio-visual link at the South African Missions in their countries of origin.

Today, we have heard from the NPA today that amendments have, since, been made to the Criminal Procedure Act.

The Act has been amended to include Section 51 C, which incorporates a provision for witnesses to testify virtually. This section came into effect on 5 August 2022.

Establishment of the Provincial Tourism Safety Forums:

To date all the nine (9) provinces have safety forums or provincial structures where various stakeholders engage on issues related to tourist safety.

Call up for Police Reservists

  • In 2019, Department of Tourism together with SAPS funded the call-up for Police Reservist for Mpumalanga Province over the festive season
  • Post the 2019 call-up, the department together with SAPS national agreed that the matter and budgeting of the call-up for police reservists should be the responsibility of provinces.
  • In the past year, the Department has shared information with provinces on guidelines for the call-up for Police Reservists;
  • Identification and submission of hotspots by provinces;
  • number of reservists required, and
  • intended duration of deployment.

Tourism Safety Awareness campaigns/ sessions

The Department of Tourism has been conducting safety awareness sessions for over the past two financial years. 

These sessions are meant to create awareness of the importance of tourism and tourists visiting the destination. 

The sessions are being conducted jointly with the various safety and security structures.  Some of the external stakeholders involved in these sessions are: Provincial Tourism Departments/ Entities and Security structures like Cross Border Road Transport Agency (CBRTA); Road Traffic Infringement Agency (RTIA); South African Police Services, Department of Home Affairs (DHA) etc. 

The Tourism Monitors closer to the identified campaign sites are also brought in to be part of the awareness sessions.

INTERVENTIONS AND UPDATES

TOURISM MONITORS

Part of the National Safety Strategy is the deployment of Tourism Monitors by the Department of Tourism.

We are reviewing the training curriculum for tourism monitors, where they are recruited from and where they are deployed to in terms of identified hotspots and other medium to high crime areas.

The initial 2023/24 financial year Departmental budget is R174.5 million, to train 1 845 Tourism Monitors across the country. 

I have however asked the department to increase the number of Tourism Monitors we deploy to 2 215 Tourism Monitors.

Today, I made a call on the various MECs to also make part of their EPWP budget available to fund the training of more Tourism Monitors.

The Tourism Monitors will be deployed to all provinces at top tourist attractions and national parks, especially high and medium risk areas.

We have consulted the private sector for their inputs into the training of the Tourism Monitors.

In the previous financial year, the Department trained more than 2 500 monitors in all provinces.  The Tourism Monitors programme has come to an end and therefore there are no tourism monitors out there at the moment.

Since this programme derives its funding from the EPWP allocations, and knowing that all provinces also receive EPWP allocations, I appeal to the provinces to allocate some of the funding to the Tourism Monitors programme.

We have identified, in consultation with the private sector, 59 hotspots across the country. The deployment of Tourism Monitors will be prioritised to service these sites.

We must also work hand in hand with communities in tourist attraction areas for them to take ownership of their communities and understand the value and need to protect the tourist spaces around them. Communities must understand and be brought on board to help grow tourism in their areas.

MEMORANDUM OF UNDERSTANDING WITH SOUTH AFRICAN POLICE SERVICE

There is also a Memorandum of Understanding in place between the Department of Tourism and the South African Police Service that was signed in 2019 to work on various measures to enhance tourism safety.

TECHNOLOGY:

Another key intervention in Tourism Safety Strategy is the use of technology and specifically apps that can improve visitor safety and support.

For example, an app tourists can download with all safety information and request specific types of help with the click of a button.

There are a number of APPs in the market that all are geared towards tourist safety. 

The Department has been working with SAPS and has developed tourist safety tips which have a QR-code that allows tourists to scan the tips and have them electronically.  The safety tips have also been incorporated into the MY-SAPS APP for easy access.  SAPS indicated that they intend enhancing the features of its APP and are also looking at ways of creating more awareness about the APP.

It is the intention of the private sector to rollout a safety app called SECURA, which is solely dedicated to tourist safety nationally.

The app integrates affordable emergency medical responses, breakdowns and crime-related incident assistance.

It also includes SECURA’s panic button – which is accessible via mobile phone or in the form of a panic button on the app which connects travellers and tourism stakeholders to hundreds of emergency responders when every second counts.

These responders are ready and equipped to assist in any emergency situation.

The panic button on the app connects travellers and tourism stakeholders to over 200 private security companies and over 60 Emergency Medical Service providers.

How it Works

  • User activates Panic Button
  • Nearby Response providers notified and accept call out
  • Directed by Live GPS location
  • Incident Centre calls user to check emergency status and provide remote support
  • Traveller safety secured and Aftercare services initiated

Responders will arrive at the scene and stabilise the situation. In the case of EMS, they will transport the patient to the nearest most appropriate medical facility.

The private sector has defined timelines and are able to action the following: establish a Tourism Operations Centre under TBSCA to guide and manage implementation plan and deploy the SECURA Traveller technology to support Tourism Monitors and safety objectives from 1 July 2023.

The App is already in use and being marketed via SATSA at R49 per download / coupon valid for 30days – primarily to the Inbound Operators so that they may embed into their ticket sales.

The private sector is in the process of securing funds and they are confident of deployment by July.

Michael Tollman from the Tourism Business Council of South Africa said: “We intend to complete today’s conference with an agreed plan which will be implemented within the next 90 days.”

The plan will not only reduce risks to tourism safety and security, but it  will also ensure that many more tourists return home from their visit to South Africa with a positive view to share with their friends, family and on social media.

In this way and with support from the National Department of Tourism, SA Tourism and the private sector we will have opportunities that we currently do not  have in our toolbox  to better  sell South Africa and to improve and change perceptions of South Africa regarding tourism safety and security.

We do not expect perceptions to change overnight, but we are confident that if we can agree to the plan and measures being proposed today and we successfully implement them in the next three months, that we will see perceptions change over time and we will see great confidence and comfort for our tourists to travel in South Africa and to visit South Africa”.

TBCSA will work hand-in-hand with the Department of Tourism in strengthening the Tourism Monitors programme and bring resources together for this initiative.

Safety is a key concern for all of us and we need to confront these problems.  

I made it clear to the Forum that I am looking for collaboration and ideas. More importantly, we need practical solutions. It’s the “HOW” that is important for me.

We need to, collectively, partner up to bolster tourism, with the common goal of giving visitors the best possible experience in this beautiful country of ours.

The road ahead is simple: we need to act and we need to act now.

I am clear that the mandate of SAPS to ensure the safety of all South Africans including our visitors but we can do more as partners within our ambit.

I share the concerns and need for urgency with the private sector. So this is my plea – let us work together to grow tourism and ensure the safety of both local and international tourists.

In everything we do, the best way for us to succeed is to take hands and work in partnership with the private sector.

Government has a role to play in terms of our respective mandates but the private sector are the business owners who know the sector the best. We need to find solutions together and we need to implement the solutions together.

I want to thank all representatives from government, the private sector and tourism associations for being part of the Tourism Safety Forum today and for your commitments and will to tackle this issue together.

We will continue meeting on a regular basis to refine the plans and report back on the commitments. We will also continue to brief the media and the public on the various safety measures in the coming weeks and months.

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Tourism safety a top priority

tourism safety strategy

The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner.

“The measures aim to provide an enhanced visitor experience and in the long-term, change perceptions of South Africa as an unsafe destination,” Tourism Minister Patricia de Lille said on Tuesday.

She was addressing members of the Diplomatic Corps in Pretoria on tourism safety issues.

De Lille explained that the National Tourism Safety Strategy is centered on three key themes which include proactive measures, responsive measures and aftercare programmes.

“It is about putting in place mechanisms to ensure that tourists, both domestic and international, feel safe even before arriving at the destination,” she said, adding that the mechanisms seek to ensure quick and effective turnaround time to attend to tourists in distress should an incident of crime occur. 

“This is about stakeholder coordination and communication in terms of messaging and protocols to follow. We have since set up a committee led by the private sector under Tourism Business Council of South Africa (TBCSA) to develop clear Crisis Management Communications Plan and Protocols. 

“This will ensure that there are clear protocols in place during an incident and that the messaging is same,” de Lille said.

The department has also signed a Memorandum of Understanding (MoU) with the South African Police Services (SAPS) on collaboration towards the prevention, investigation and combating of crimes impacting on the tourism industry and the safety and well-being of tourists.

“The MoU Action Plan is being implemented through the Tourism Safety Technical Committee comprising of the Department of Tourism and SAPS. The MoU is currently undergoing revision to ensure that other initiatives being implemented with private sector on safety and security are considered and strengthened. 

“The action plan incorporates both initiatives identified by the Department and by the South African Police Services and to be handled at a bilateral level,” the Minister said.

The Tourism Monitors Programme (TMP) is part of the broader government intervention that involves training, mentorship and deployment of unemployed youth in identified tourism attractions and sites. 

“Government has invested R174 Million for the deployment of Tourism Monitors in this financial year. The key objectives of the programme include: enhancing tourism safety awareness at key tourism attractions and sites, upskilling of unemployed youth and reducing tourist vulnerabilities.”

The Minister said the department will deploy 2 300 Tourism Monitors nationally in entities managed by the South African National Biodiversity Institute (SANBI) Gardens, iSimangaliso Wetland Park, Ezemvelo Nature Reserve, in the national parks managed by the South African National Parks (SANParks), and at airports managed by Airports Company South Africa (ACSA). – SAnews.gov.za

CDC updates and simplifies respiratory virus recommendations

Recommendations are easier to follow and help protect those most at risk

For Immediate Release: Friday, March 1, 2024 Contact: Media Relations (404) 639-3286

CDC released today updated recommendations  for how people can protect themselves and their communities from respiratory viruses, including COVID-19. The new guidance brings a unified approach to addressing risks from a range of common respiratory viral illnesses, such as COVID-19, flu, and RSV, which can cause significant health impacts and strain on hospitals and health care workers. CDC is making updates to the recommendations now because the U.S. is seeing far fewer hospitalizations and deaths associated with COVID-19 and because we have more tools than ever to combat flu, COVID, and RSV.

“Today’s announcement reflects the progress we have made in protecting against severe illness from COVID-19,” said CDC Director Dr. Mandy Cohen. “However, we still must use the commonsense solutions we know work to protect ourselves and others from serious illness from respiratory viruses—this includes vaccination, treatment, and staying home when we get sick.”

As part of the guidance, CDC provides active recommendations on core prevention steps and strategies:

  • Staying  up to date with vaccination   to protect people against serious illness, hospitalization, and death. This includes flu, COVID-19, and RSV if eligible.
  • Practicing good hygiene by covering coughs and sneezes, washing or sanitizing hands often, and cleaning frequently touched surfaces.
  • Taking steps for cleaner air , such as bringing in more fresh outside air, purifying indoor air, or gathering outdoors.

When people get sick with a respiratory virus, the updated guidance recommends that they stay home and away from others. For people with COVID-19 and influenza, treatment is available and can lessen symptoms and lower the risk of severe illness. The recommendations suggest returning to normal activities when, for at least 24 hours, symptoms are improving overall, and if a fever was present, it has been gone without use of a fever-reducing medication.

Once people resume normal activities, they are encouraged to take additional prevention strategies for the next 5 days to curb disease spread, such as taking more steps for cleaner air, enhancing hygiene practices, wearing a well-fitting mask, keeping a distance from others, and/or getting tested for respiratory viruses. Enhanced precautions are especially important to protect those most at risk for severe illness, including those over 65 and people with weakened immune systems. CDC’s updated guidance reflects how the circumstances around COVID-19 in particular have changed.  While it remains a threat, today it is far less likely to cause severe illness because of widespread immunity and improved tools to prevent and treat the disease.  Importantly, states and countries that have already adjusted recommended isolation times have not seen increased hospitalizations or deaths related to COVID-19.

While every respiratory virus does not act the same, adopting a unified approach to limiting disease spread makes recommendations easier to follow and thus more likely to be adopted and does not rely on individuals to test for illness, a practice that data indicates is uneven.

“The bottom line is that when people follow these actionable recommendations to avoid getting sick, and to protect themselves and others if they do get sick, it will help limit the spread of respiratory viruses, and that will mean fewer people who experience severe illness,” National Center for Immunization and Respiratory Diseases Director Dr. Demetre Daskalakis said. “That includes taking enhanced precautions that can help protect people who are at higher risk for getting seriously ill.”

The updated guidance also includes specific sections with additional considerations for people who are at higher risk of severe illness from respiratory viruses, including people who are immunocompromised, people with disabilities, people who are or were recently pregnant, young children, and older adults. Respiratory viruses remain a public health threat. CDC will continue to focus efforts on ensuring the public has the information and tools to lower their risk or respiratory illness by protecting themselves, families, and communities.

This updated guidance is intended for community settings. There are no changes to respiratory virus guidance for healthcare settings.

### U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

Whether diseases start at home or abroad, are curable or preventable, chronic or acute, or from human activity or deliberate attack, CDC’s world-leading experts protect lives and livelihoods, national security and the U.S. economy by providing timely, commonsense information, and rapidly identifying and responding to diseases, including outbreaks and illnesses. CDC drives science, public health research, and data innovation in communities across the country by investing in local initiatives to protect everyone’s health.

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Middle East latest: US denies it caused aid airdrop deaths - and says 'ball in Hamas's court' on ceasefire

As reports grow of children now starving to death amid a looming famine in Gaza - and questions over the effectiveness of the US plan to create a temporary port to get aid in, Washington claims it is up to Hamas to agree to a ceasefire.

Friday 8 March 2024 22:56, UK

  • Israel-Hamas war

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  • US claims 'ball is in Hamas's court' on ceasefire talks
  • 'Several people dead' after being hit by air-dropped aid   Pentagon denies reports
  • US to build Gaza port to increase aid deliveries as Palestinians starve
  • Humanitarian aid ship prepares to head for Gaza
  • Maritime corridor criticised as 'woefully slow response'
  • UN food expert condemns Israel over 'starvation campaign' as children die from malnutrition in Gaza
  • Dominic Waghorn:  Enemies will make building port fraught with peril
  • Sean Bell: Will the flurry of aid efforts make any difference?
  • Explained:  Is famine about to be declared in Gaza?
  • Live reporting by Sharon Marris

It's "looking tough" for the prospect of a ceasefire agreement in Gaza before the beginning of Ramadan on Sunday, US President Joe Biden said on Friday.

Mr Biden was speaking as talks remain stalled in Cairo, with Israel and Hamas both blaming each other for the lack of progress.

The talks, mediated by Qatar and Egypt, ran for four days this week in the hope of arranging a 40-day ceasefire.

US Secretary of State Antony Blinken said earlier that an Israeli-approved ceasefire proposal is on the table, and it is up to Hamas to accept it.

"The issue is Hamas," he said.

"The issue is whether Hamas will decide or not to have a ceasefire that would benefit everyone.

"The ball is in their court. We're working intensely on it, and we'll see what they do."

But Hamas blames Israel for "thwarting" the talks and said Washington's words were an attempt to deflect blame from Israel if the negotiations fail.

Egyptian security sources said the talks will resume on Sunday.

This is a photo of the vessel belonging to Spain's Open Arms aid group that will make a pilot voyage this weekend to test a sea corridor for delivering aid to Gaza.

Open Arms founder Oscar Camps said the ship is expected to depart on Saturday and will take two or three days to arrive in Gaza - although its exact arrival point has not been disclosed.

The ship is seen at Larnaca in Cyprus on Friday night, where it is being prepared to pull a barge loaded with 200 tonnes of rice and flour, according to The Associated Press.

Pontoon boats will then be used to get the barge to the pier for unloading.

The aid group has been planning the delivery for two months, long before the EU announced the safe corridor, Mr Camps said.

"I don't know if nations plan to do something bigger, but we are doing everything we can" with the group's €3m budget from private donations, he added. 

The ship has been waiting in Larnaca for permission to deliver food from World Central Kitchen, a US charity founded by celebrity chef Jose Andres.

Israel said on Friday that it welcomes the maritime corridor but the ships using it will still need "a security check according to Israeli standards".

The corridor is being launched by the European Union along with the US, United Arab Emirates and others.

The Pentagon has also given more details about the temporary port planned by the US, which is aimed at alleviating food shortages in Gaza.

The port will take "several weeks" to plan and build. Later this was clarified to being "likely up to 60 days" to complete.

Up to 1,000 US troops could be involved but they will not come ashore - even temporarily to anchor the dock to the beach, said Air Force Major General Patrick Ryder.

Once it's operational, the US hopes it will help bring two million meals to Gazans daily. This compares to the 124,000 meals delivered by the US military in four airdrops in the past week.

US President Joe Biden also said on Friday that Israel will provide security for the temporary port being built on Gaza's Mediterranean coast.

Using a temporary port shows the difficulties faced getting aid in by road. Road deliveries are all but impossible due to military operations, insecurity and extensive restrictions. Airdrops have gained pace but they are expensive and inefficient. Their capability is also a fraction of what should be able to be delivered by road.

Earlier today, we told you about reports that people were killed after being hit by aid bundles dropped from the air.

It had been reported the aid bundles' parachutes failed to open, killing five Palestinians on the ground, and wounding several more.

The Pentagon has in the last few minutes denied these reports.

A spokesperson said: "Press reports that US air drops resulted in civilian casualties on the ground are false.

"As we have confirmed that all of our aid bundles landed safely on the ground."

According to a report in The Guardian, a US defence official told AFP newswire that "the US did not cause the fatalities during our airdrop in Gaza". A Jordanian military source also said none of their four aircraft were at fault.

A fourth round of aid has been airdropped into Gaza by the US military, an official told Reuters news agency.

They did not offer further details on the airdrop, including its location or the number of meals delivered.

The international community has been stepping up its efforts to deliver aid into Gaza in the face of a humanitarian catastrophe.

Most of the enclave's 2.3 million people are displaced, with many facing critical shortages of food, water and medicine. 

The families and supporters of Israeli hostages still held captive in Gaza have blocked a main road during a protest.

The group set fire to tyres and held up signs saying "help" as they stood in the road. 

Cars were unable to pass on the road near Lod, Israel. 

More than 100 hostages are still being held by militants in Gaza and Israeli authorities are under increasing pressure to get them out.

By Sean Bell , military analyst

As the humanitarian situation worsens in Gaza and pressure builds for more aid to enter the enclave, the British foreign secretary has urged Israel to "confirm that they'll open the port at Ashdod". 

However, Ashdod is in Israel - around 20 miles north of Gaza - so even if aid was to flow into that port, it would still be subject to the Israeli security checks and delays before entering Gaza.  There is no shortage of international commitment to provide aid, and there is a clear need, but getting the aid across the border into Gaza has proved problematic at best.

Meanwhile, European Commission president Ursula von der Leyen has announced that a ship carrying humanitarian aid will head to Gaza today. The ship, belonging to Spain's Open Arms charity, will make a pilot voyage to test the recently announced maritime corridor.

The Open Arms ship arrived in Cyprus three weeks ago and is ready to open the proposed Cyprus Humanitarian Aid Corridor.  The ship can carry 200 pallets of supplies and is capable of making the return journey from Cyprus (a 400-mile round trip) on a daily basis. The ship has a 5m draft, and could be small enough to operate via the Gaza fishing port, which will make the logistics of unloading the vessel significantly simpler. However, it is not clear at this stage who will provide the security required to ensure the aid is distributed in an orderly manner, and to those who need it most.

Separately, Joe Biden used his State of the Union Address to announce the US would help build a port in Gaza to deliver aid to people starving in the enclave. Aid can be transported in bulk via large ships, but needs a deep-water port to enable the aid to be offloaded. The only Gaza port is not suitable as it is too shallow, but a temporary structure that enables ships to dock off-shore in deep water, and offload onto either smaller vessels or vehicles, might offer a workable option.  

The military has experience of building temporary "pontoon" structures - the most famous was the Mulberry pontoon that was used on D-Day in the Second World War.  However, the US-based capability will take some time to prepare and transport - the easternmost US port is seven days sailing away from the region - so a temporary harbour will take weeks, not days, before it is ready to use.

There are a mass of details still to be worked through. Mindful of the scenes of chaos on the beaches of Gaza when the airdrops have been conducted, a robust security plan will need to be developed to ensure an orderly distribution of aid and to protect those involved in the delivery operation. The US has made clear it has no intention of putting "boots on the ground", and the IDF does not have a good track record of supervising the safe delivery of aid in Gaza.  

What is particularly interesting about this flurry of international effort to address the humanitarian crisis in Gaza is - why now?  The recent series of airdrops have demonstrated resolve, but it is a very inefficient way to distribute aid (each plane carries around one truck load of aid, and the need is 500 trucks a day). It's also dangerous, not only for the crews but also for those on the ground. Indeed, reports suggest that two Palestinians have been killed to date by pallets falling from the skies.

What the international effort does demonstrate is growing frustration at Israel's apparent reluctance to address the humanitarian crisis, with airdrops and maritime aid corridors bypassing Israeli control. With the 10 March deadline for the IDF offensive into Rafah fast approaching, many aid agencies are suggesting that with 1.3 million refugees crammed into the region, any ground offensive risks being a "bloodbath".  

Also, protesters in Tel Aviv are increasingly concerned that more needs to be done to secure the release of the remaining hostages, and Benny Gantz has only recently returned from an unsanctioned visit to meet US and UK political leaders to discuss the crisis in Gaza - all of this undermines Prime Minister Benjamin Netanyahu's position.

Perhaps this latest international initiative to provide humanitarian support to the Palestinians trapped in Gaza will add further pressure on Netanyahu to reconsider his war aims, to pursue a negotiated ceasefire, free the hostages, and bring this brutal war to an end. 

Maybe that is more hope than expectation at this stage, but with every passing day, Mr Netanyahu is becoming increasingly isolated.

By Sam Doak, OSINT producer

Satellite imagery captured by Planet Labs on 8 March shows the Open Arms docked in Larnaca Port in Cyprus ahead of its journey to the Gaza Strip. 

The vessel, operated by a Spanish charity of the same name, has been touted as the first to deliver aid through the newly announced maritime corridor.  

It is not currently known where exactly in Gaza the Open Arms will sail in order to deliver its cargo.  

Yesterday, Joe Biden announced plans to construct a temporary pier, though details concerning its location have not been publicly announced.  

From its current location, a journey to the coast of the Gaza Strip will amount to over 200 nautical miles.  

A vessel travelling in the Gulf of Aden has reported two explosions in the sea ahead of it, the United Kingdom Maritime Trade Operations (UKMTO) has said.

Both the vessel and crew were reported as safe. 

It was travelling 50 nautical miles southeast of Yemen's city of Aden when it made the report. 

The UKMTO said authorities are investigating the incident.

Yemen's Iran-backed Houthi group has launched drone and missile attacks on shipping in the Red Sea, Bab al-Mandab Strait and Gulf of Aden since November. 

Earlier this week, three crew members on board the Barbados-flagged True Confidence were killed in a Houthi missile strike. 

They were the first deaths caused by the group's attacks on merchant vessels. 

The US secretary of state has given his latest update on ceasefire talks between Israel and Hamas. 

Antony Blinken said it was up to Hamas to agree to a ceasefire that allow more humanitarian aid into Gaza as well as talks on an "enduring resolution" to the conflict.

"The ball is in their court. We're working intensely on it, and we'll see what they do," Mr Blinken said ahead of a meeting with Turkish foreign minister Hakan Fidan.

He said the US remains "intensely focused" on securing a ceasefire. 

Mr Blinken also commented on getting aid into Gaza, saying there should be more work on getting land crossings open.

Assistance should also be distributed more effectively, he said. 

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tourism safety strategy

IMAGES

  1. Economic Sector Support: Tourism Safety

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  2. Travel Safety

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  3. 7 Ways to Increase Travel Safety

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  4. PPT

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  5. 10 Travel Safety Tips Every Executive Should Know

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  6. Female Traveller Safety 101: Tips You Should Know

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COMMENTS

  1. FACT SHEET: 2022 National Travel and Tourism Strategy

    The federal government will work to implement the strategy under the leadership of the TPC and in partnership with the private sector, aiming toward an ambitious five-year goal of increasing American jobs by attracting and welcoming 90 million international visitors, who we estimate will spend $279 billion, annually by 2027.. The new National Travel and Tourism Strategy supports growth and ...

  2. Tourist Safety and Security: Practical Measures for Destinations

    Abstract: Safety and security are vital to providing quality in tourism. More than any other economic activity, the success or failure of a tourism destination depends on being able to provide a safe and secure environment for visitors.This publication represents the result of a long-term effort by WTO. It examines planning considerations at ...

  3. PDF National Travel Tourism Strategy

    The National Travel and Tourism Strategy is a comprehensive plan to boost the U.S. travel and tourism industry, which has been severely impacted by the COVID-19 pandemic. The strategy sets a goal of attracting 90 million international visitors annually by 2026, and outlines the federal government's actions to support this vision. Read the full strategy here to learn more about the ...

  4. Sense of safety toward tourism destinations: A social constructivist

    Perceived tourism safety thus plays a key role in tourists' decision making and is a critical component of the tourist experience (George, 2010 ... I have been responsible for collecting information and identifying coping strategies. I need to make sure that the arrangements are meticulous and the DIY trip is safe. (Lv.2251, 09/04/2018, 12:25: ...

  5. PDF TOURISM SAFETY STRATEGY

    TOURISM SAFETY STRATEGY. Page 2 of 17. Contents 1. Environmental Analysis ... - "Tourist Safety and Security: Practic al Measures for Destinations" by UNWTO . The factors contributing to the high levels of crime against tourists in the Western Cape and low levels of

  6. PDF NATIONAL TRAVEL & TOURISM STRATEGY (2022)

    On June 6, 2022, the Commerce Department and Tourism Policy Council released an updated National Travel and Tourism Strategy (NTTS), providing a comprehensive blueprint for the federal government to use to facilitate travel to and within the United States, with a new focus on making travel more inclusive and sustainable.

  7. 'Quixotic' tourism? Safety, ease, and heritage in post-COVID world

    These are likely to ensure that tourism rebound will be marked by differences in health infrastructure and strategies for safety both in developing and developed countries. However, given that, apart from Europe, tourism to poorer developing countries in Asia and Africa will bear the brunt of immense loss of jobs and business, there is a way ...

  8. Tourism Security: Strategies for Effectively Managing Travel Risk and

    Tourism security is an important part of both security management and tourism. Private security professionals and police departments in tourism cities, as well as hotels, major attractions, and theme parks, have all come to realize that tourism security and safety issues (often called tourism surety) are essential for industry survival and success. In Tourism Security, leading expert Peter ...

  9. Tourism Safety and Security with a Sustainability Vision ...

    Understanding the problem of safety and security is crucial in evaluating the various methods to regulate and provide an improvement about these issues [], particularly in tourism destinations because safety concerns hurt inbound tourism in the host communities.Therefore, it is a significant constraint to tourists' travel plans [28, 7].Many studies have explored issues related to this ...

  10. "Security & Tourism"

    Through thematic local audits, field observations and exchanges with the experts, the participating cities were able to design their local "security and tourism" strategies, with three main objectives: To raise awareness among tourists on risk prevention and on local customs. To improve the way tourists are welcome and the support they ...

  11. Economic Sector Support: Tourism Safety

    Our Team. For more information regarding the provincial Tourism Safety Strategy and the unit, you may contact. Neo Mocumi: 082 554 2010 or 072 447 1504 (Tourism Safety Officer for Cape Town, Overberg, Winelands and West Coast) Ilze Jacobs: 082 972 2507 (Tourism Safety Officer for Garden Route and Karoo) Or email: [email protected].

  12. South Africa unveils comprehensive tourism safety initiatives

    The comprehensive National Tourism Safety Strategy, coupled with strengthened collaboration with SAPS and the private sector, demonstrates the government's dedication to addressing tourism safety ...

  13. Tourism Minister prioritises tourism safety

    The tourism safety strategy is also being worked on. These multi-disciplinary partnerships and collaborations will ensure the sustainability of this dynamic sector. MEC for Economic Opportunities in the Western Cape, David Maynier, commended the Minister for her commitment to ensuring the sustainability of the sector through building strong ...

  14. PDF Western Cape Government

    Western Cape Government

  15. Tourist Safety and Security: Practical Measures for Destinations

    Safety and security are vital to providing quality in tourism. More than any other economic activity, the success or failure of a tourism destination depends on being able to provide a safe and secure environment for visitors. This publication represents the result of a long-term effort by WTO.

  16. Tourism safety in South Africa a top priority

    The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner. Enhancing visitor experience. Addressing members of the Diplomatic Corps in Pretoria on tourism safety issues on Tuesday, Tourism Minister Patricia de Lille said "The measures aim to ...

  17. ATTA :: Tourism safety a top priority

    The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner. "The measures aim to provide an enhanced visitor experience and in the long-term, change perceptions of South Africa as an unsafe destination," Tourism Minister Patricia de Lille ...

  18. PDF Update on The Development of The Tourist Safety Action Plan

    3 National Tourism Safety Strategy Centred upon three key pillars which include: • Proactive measures (putting in place measures to ensure that tourists are safe before they embark on a trip), • Responsive measures (mechanisms that ensure quick and effective turnaround time to attend to tourist in distress should

  19. Minister Patricia de Lille and private sector stakeholders agree on

    The National Tourism Safety Forum's (NTSF) responsibility is the co-ordination and integration of safety response mechanisms for tourists in distress. Roles and responsibilities are clearly defined in the Terms of Reference. The National Tourism Safety Strategy. The objectives of the strategy are among others to:

  20. Minister of South African Tourism and Private Sector Stakeholders

    The National Tourism Safety Forum's (NTSF) responsibility is the co-ordination and integration of safety response mechanisms for tourists in distress. Roles and responsibilities are clearly defined in the Terms of Reference. THE NATIONAL TOURISM SAFETY STRATEGY. The objectives of the strategy are among others to:

  21. WHO and UN Tourism make health a priority for developing resilient

    The Coalition of Partners on Health and Tourism, an initiative coordinated by WHO/Europe and UN Tourism, marks the first formal collaboration between the ministries of tourism and health in 25 Member States of the WHO European Region. It recognizes the interconnection between health and tourism in our globalized world and highlights the need for joint action. Countries that have joined the ...

  22. Progress on tourism safety measures by government and the private sector

    Part of the National Safety Strategy is the deployment of Tourism Monitors by the Department of Tourism. We have reviewed the training curriculum for tourism monitors. The Departmental budget is R174.5 million, to train more than 2 200 Tourism Monitors across the country for this financial year.

  23. Tourism safety a top priority

    The National Tourism Safety Strategy is aimed at fostering a public-private sector partnership to address issues of tourism safety in a more coordinated manner. "The measures aim to provide an enhanced visitor experience and in the long-term, change perceptions of South Africa as an unsafe destination," Tourism Minister Patricia de Lille ...

  24. CDC updates and simplifies respiratory virus recommendations

    CDC released today updated recommendations for how people can protect themselves and their communities from respiratory viruses, including COVID-19. The new guidance brings a unified approach to addressing risks from a range of common respiratory viral illnesses, such as COVID-19, flu, and RSV, which can cause significant health impacts and strain on hospitals and health care workers.

  25. Middle East latest: US claims 'ball in Hamas's court' on ceasefire

    Both the vessel and crew were reported as safe. It was travelling 50 nautical miles southeast of Yemen's city of Aden when it made the report. The UKMTO said authorities are investigating the ...

  26. PDF JOINT MEDIA STATEMENT MINISTER OF TOURISM ...

    major tourist associations, stakeholders at today's Tourism Safety Dialogue included FEDHASA, BARSA, SATOVITO and many other role players in the tourism sector. We discussed the risks related to tourism and the strategies and actions that need to be implemented to improve tourism safety as agreed to in the 2018 Tourism Safety Strategy.