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  • If you cancel more than 90 days prior to tour departure. The deposit is transferable to any other tour taken within 12 months of the original tour start date, minus a per person transfer fee (some tours have a 100% non-refundable / non-transferable deposit; you will be informed of this at the time of booking).
  • If you cancel less than 90 days prior to departure. All monies paid are 100% non-refundable, non-transferable.
  • Cancellation because of unforeseen circumstances We may cancel departures if forced to do so by unforeseen circumstances such as war, civil unrest, pandemics/disease outbreaks (ie Ebola, Zika, Covid-19 etc), catastrophic events such as hurricanes, earthquakes, and volcanic eruptions, etc -- things beyond our control that are commonly referred to as "force majeure." If cancellation takes place more than 60 days prior to the tour start date. In these instances we will offer 100% credits for all deposits if cancellation takes place more than 60 days prior to the tour start date. Such credits can be applied to any future scheduled or custom tour (time limits may apply). If cancellation occurs within the 60 day period If cancellation occurs due to such unforeseen circumstances as those listed above, all funds paid are non-refundable. As such, we strongly recommend that all travellers purchase travel insurance, as most comprehensive cancellation and interruption policies include provisions that protect you from losses incurred for such perils (among others). On rare occasion, we may be able to offer to postpone your trip to another departure date of the same tour code within 12 months of the original, for which your full payment on the postponed tour will remain non-refundable.
  • Cancellation because of insufficient enrollment If we cancel your tour due to insufficient enrollment, we will endeavor to find an alternative tour for you, either the same tour on a different date or another tour of your choice. If this is not acceptable, your deposit/s will be refunded in full and will constitute full settlement. We will not be responsible for any expenses incurred, such as visas, vaccinations, independently purchased airfare, or any compensation. Notice of cancellation due to insufficient enrolment in any program will be given no later than 60 days prior to trip start date.

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Another canceled tour, another customer who wants a refund — not a credit | Travel Troubleshooter

After Overseas Adventure Travel cancels Sandy Hain’s Morocco tour, it offers a credit. He wants a refund. Is the company required to return his money? 

Q : I’d like some advice for obtaining a refund for a trip to Morocco my wife and I booked with Overseas Adventure Travel (OAT). We originally scheduled for April of 2020. OAT canceled the trip in March 2020. At that time, OAT offered either a full refund or incentives to rebook the trip or opt for other future trips. We had until May 1 to decide. 

But before May 1, we asked about a refund, and a representative told us that was no longer an option. OAT booked us on a future trip instead. 

I recently read that Overseas Adventure Travel was required to honor my request for a refund under Massachusetts law. I contacted OAT late last year and again asked for a refund. A representative told me it would take 30 to 90 days. I called them in January and a representative told me it would take 30 to 90 business days. I’ve reviewed the Massachusetts Travel Seller law and saw that refunds should be made within 30 days.  

OAT has been a fantastic company for the past two tours we have taken with them, but now I am worried our $9,864 they agreed to refund will disappear. Any advice or efforts on your part are greatly appreciated. — Sandy Hain, Palo Alto, California

A : You’re absolutely correct that the Massachusetts Travel Seller law (940 Mass. Reg. 15.06) requires a full refund. And since Overseas Adventure Travel is based in Boston, it must return your money. Its May 1 deadline is irrelevant.

I’m dealing with a lot of Overseas Adventure Travel cases at the moment. It seems the company strongly encouraged customers to accept a credit — maybe a little too strongly. I mean, it should have at least waited until its own deadline before telling you that you had to take the credit.

I’ve said this before, and I’ll say it again: If you can give your tour operator an opportunity to reschedule your trip, you should. Companies like OAT are struggling amid a difficult pandemic. You mentioned to me that your previous two OAT tours were terrific. What better way to ensure the company survives than giving it your business?

But you shouldn’t have to do that, and the state of Massachusetts agrees. So this is really an open-shut case. You get a refund. Period.

If anyone else is having a problem with getting a refund from Overseas Adventure Travel, I list the names, numbers and email addresses of its executives on my consumer advocacy website, Elliott.org . I recommend sending a brief, polite email citing 940 Mass. Reg. 15.06 and requesting a refund within 30 days. If that doesn’t work, you can file a complaint with the Massachusetts attorney general — or with me.

I contacted Overseas Adventure Travel on your behalf. It issued an immediate refund.

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Should Overseas Adventure Travel cover fare after cancellation?

A stream flows through a protected forest in La Union, Costa Rica.

Q. I booked a trip for two to Costa Rica through Overseas Adventure Travel last year. It included pre-trip and post-trip extensions and round-trip airfare from San Francisco. I also paid for a business class upgrade, which cost $2,032 per person.

In late December 2022, I received a call from Overseas Adventure Travel advising that it had canceled the pre-trip portion because of a lack of interest. I had to rebook the airline tickets because the departure date would now be different. Because we were only two months from departure, the cost for this rebooking was an additional $1,056 per person, which the agent advised I would have to pay.

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I appealed the decision to the executive contacts on your website, but never got a response.

During the trip, I spoke to some of the travelers who indicated they had inquired last October about the pre-trip. Overseas Adventure Travel told them that the pre-trip had been canceled, but the company waited another two months to advise me of the cancellation. If it had told me immediately, once the decision was made, that the pre-trip was canceled, the airfare would have been much less than it was two months before departure.

JULIE BROWN, San Ramon, Calif.

A. You’re right. Overseas Adventure Travel bears some responsibility for the increase in your costs. If it knew that your pre-trip was canceled, it should have told you immediately. Instead, it appears the company waited several months, and it’s no secret that airfares start to rise as you get closer to your departure date.

Overseas Adventure Travel’s terms are clear that the “company is not responsible for any losses you may incur” as a result of cancellations.

I’m also troubled by the way the company handled your request for help. You started with a polite phone call and then followed up in writing, first through the customer service department and then to an Overseas Adventure Travel executive (as you note, I list their names and numbers on my consumer advocacy site, Elliott.org ).

“When I spoke with several customer service reps at Overseas Adventure Travel, they told me that they never respond to written correspondence and that we needed to call them, not write to them,” you told me. “They also refused to let me speak with a supervisor or manager.”

I have a problem with that kind of “customer service.” A company should always answer its customers, even if it’s to politely say “no.”

If you’re considering a tour with Overseas Adventure Travel, it’s helpful to know that they will hold you responsible for their schedule changes, at least when it comes to airfare. Also, they may not respond to your emails.

I contacted Overseas Adventure Travel on your behalf. A representative responded to me.

“Regarding Ms. Brown’s experience with customer service, we have expanded our traveler support team and extended our hours of operation to address the high volume of inquiries,” the representative told me. “We spoke with Ms. Brown, and she accepted a $2,100 certificate in compensation for this issue.”

Christopher Elliott is the founder of Elliott Advocacy ( elliottadvocacy.org ), a nonprofit organization that helps consumers solve their problems. Email him at [email protected] or get help by contacting him at elliottadvocacy.org/help .

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Help! One Company Refused to Refund Travelers More Than $100,000

Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel.

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overseas adventure travel cancellation policy

By Sarah Firshein

Dear Tripped Up,

My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. O.A.T. canceled the tour because of Covid-19, which was a relief. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. The next week, I learned via email that I had been rebooked on the same trip next year. Unbeknown to me, the stated policy had changed: O.A.T. was no longer offering refunds. I told them that I had a medical condition and did not know when — or if — I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldn’t travel by the end of 2021. Answer: Yes.

I feel I am being held hostage by O.A.T. How are they allowed to keep my money? Roz

They’re not. But, if the extraordinary number of reader complaints I have received — more than a dozen and counting — are any indication, they have been doing so anyway.

Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. The small-group and cruising company has been recognized nationally.

But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers , including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. According to the law, the cash refund must be “an amount equal to the fair market retail value of any undelivered, purchased travel service.”

Translation: When they cancel your trip, they are legally required to offer you the money back.

But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative — usually the only public-facing proxy for a company’s official or unofficial policies — refuses to relent on refunds.

As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, that’s why oversight — forcing a company to comply with state laws — can feel like an uphill battle. “The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. In reality, many of these statutes are seldom enforced. This pandemic could cause some of them to be dusted off,” said Mr. Anolik.

This is the third Tripped Up column in a row that addresses the issue of refunds. Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate.

As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds . Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts.

It’s not hard to surmise, just by reading your email, what happened at O.A.T.: the realization that issuing refunds en masse would bleed the company dry. Tweaking the immortal words of Biggie: no money, mo’ problems.

To determine if my hunch was correct, I reached out to O.A.T. While they didn’t answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear.

In an emailed statement, an O.A.T. spokeswoman said the company is “working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. We are either rebooking travelers on another trip or providing a refund.” Since mid-March, she said, O.A.T. has refunded more than 5,000 travelers — amounting to more than $12 million.

TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the company’s coronavirus policies, but several Times readers, according to emails I’ve received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney General’s office . That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. trips and has been pressuring the company to comply with the state’s travel-seller laws.

Other travelers looking for refunds may have a better chance if they’re dealing with companies headquartered within Hawaii, Washington state, Illinois or California. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firm’s website. )

Back to O. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a “good travel service.” But, you wrote, “pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. again.”

You raise an important point. Even though people can’t travel right now, many of us are continuing to dream about our next trip — and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed.

Sarah Firshein is a Brooklyn-based travel writer. If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our Travel Dispatch newsletter : Each week you’ll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world.

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URGENT: NO refund - Overseas Adventure Travel

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Truly an adventure trip with lots of dramatic, sometimes spectacular scenery in Cape Verde... read more

overseas adventure travel cancellation policy

The trip by Overseas Adventure Travel to Senegal/Cape Verde/The Gambia was somewhat interesting. As... read more

overseas adventure travel cancellation policy

URGENT: NO refund

My first trip planned with OAT! They canceled due to corona! Then they offered 3 options, number 3 being a full refund! I chose the refund, entering into a contractual agreement. Next thing I know I get an Urgent email to to sign the policy for my upcoming trip in 2021! I had not booked any replacement trip! I also received an email from my travel insurance company that I had purchased the insurance on January 27, and canceled it on January 28. I did not cancel. I am so disappointed in this company. I checked these same reviews for Gate 1, the company I usually travel with! Great reviews and REFUNDS honored!,

I too have travelled with OAT several times and the trips have been enjoyable. They recently cancelled my trip to Mongolia in August 2020 and sent an email saying I could have a full refund (see email that says I can get full refund). I called today and guess what: "we changed our policy and no refund, you can only use it to rebook on another trip." Of couse, they didn't have the nerve to send that email to travellers. I still have the email which says I have a full refund coming to me so now I Need to go to a lawyer. Very disappointed; always had good relationship with OAT and theyv'e been relatively accomodating. Now they are lying and cheating and all the poor young agent can say is "sorry." OAT: if you survive, you have ruined your reputation: really sad and mad!

overseas adventure travel cancellation policy

I was scheduled for a trip in April with Overseas Adventure Travel, a part of the Grand Circle Corporation. They cancelled my trip and offered me a full refund in a letter and again in a phone call and an email dated. This is an expensive trip. I wrote a letter requesting a full refund. Now they refuse to refund my money--policy change!! They rebooked me for 2021, billed me for the 2021 trip, and totally ignored my payments for the same trip scheduled for 2020.. In addition, they claim I refused travel protection insurance for the 2021 trip and have electronically removed the fact that I had travel protection on my 2020 trip. Policies change daily and they will not honor anything they have said in writing or verbally. I have been a loyal customer, but do not recomment the company..

We need a good tort lawyer against this company. Their lackeys on the phone say they cannot honor their promise to refund cancelled trip although I paid $900 for trip insurance. This amounts to a $9400 theft of my money. I asked to speak to the principals who run this company and "It cannot be done" A good jail time is needed for these two charlatan's.

As everyone else has stated, OAT has handled everything wrong with this unfortunate COVID19 situation. We had our trip to Ireland booked and fully paid for a May 2020 departure. Now we have been offered a voucher (no refund) for the same trip in 2021, having use of our money for another year. Today (April 16) we received a letter billing us for an additional amount, which was due 13 days ago! ( it was postmarked 10 days ago!) Seriously, they are billing us MORE?? Obviously OAT is not equipped to handle emergencies, which should be a concern to anyone who considers traveling with them. Since they are not willing to issue refunds, they had better be prepared to deal with class action lawsuits if they don’t rectify these mistakes. As a comparison, we also had a trip booked with Viking Cruises for June. As soon as the pandemic was announced, we were offered either full refunds or discounts on future cruises. That is how you run a business if you hope to keep customer loyalty. We have traveled more with OAT than with Viking, but no more.

O.A.T. takes its responsibilities to its customers very seriously. We ask for patience as we navigate the time-consuming process of dealing with traveler issues fairly and equitably in the midst of the current pandemic. Please contact us at [email protected] so that we may review your situation.

We canceled our trip to Vietnam the first week of February, just as the pandemic was spreading in China and S. Korea. We were discouraged from canceling by the OAT agent who snappily replied that "We're not canceling this trip". They offered to reroute us through Taiwan rather than Hong Kong with long layovers and multiple stops. In January, we had spent hours on the phone dealing with flight changes. Customer service with OAT was non-existent and extremely upsetting and disappointing. We've taken two other trips in the past that were outstanding. Something has changed with this organization and it's not positive. We did receive a voucher for another trip in 2021 because we filed a claim with their travel insurance company, but who knows if we will be able to travel overseas next winter? Or will we be able to trust OAT to take care of us?

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  • RS Tours Compared...

RS Tours Compared with Overseas Adventure Travel Tours: Update

Today I came upon a now-closed travel forum about the differences between Overseas Adventure Travel tours and Rick Steves tours. People who posted discussed hotel quality, group sizes, and other issues. These are now moot given the differences in responses to Coronavirus cancellations between the two companies. Overseas Adventure Travel originally offered refunds to travelers whose trips were cancelled or who cancelled their own trips within published cancellation policies. Overseas Adventure Travel is now reneging on promised cancellations and offering travel credits only. They essentially changed their policy and then retroactively applied that policy to all cancellations. A quick scan of reviews on Tripadvisor and the Better Business Bureau will tell the awful truth. Given Rick Steves' ethical and compassionate response to Coronavirus cancellations, there is no longer a contest between the two companies.

I can testify to the truth of this post as I am one of the victims of their change of policy. Note, OAT is no longer cancelling tours, they are "postponing" them and people are automatically reassigned to the same tour in 2021 with the option to change tours.

I was lucky (or stubborn as my wife says) in that I did not take "no refund" for an answer. I complained to the Massachusetts Better Business Bureau and State Attorney's Office. I finally got my refund as a result of those complaints. So, if you are owed a refund by OAT, try these two avenues. It has also worked for other people.

I still had an ace up my sleeve in that I was processing a charge back on my credit card. I ALWAYS use my credit card no matter what the cash discount is (even for Rick Steves Tours which I have taken).

They're probably running out of cash.

Odysses Unlimited is still giving refunds on their cancelled tours and now lets tour members make final payments up to 45 days prior to their tours rather than the regular 95 days. If cancelled by that 45 day limit, deposits will be refunded.

I can't help but think that all these businesses that are dealing with refunds vs vouchers, are having to make the choice of writing you a bad check or stalling until they get more cash flow.

Be careful with the chargeback route. Many companies are not fighting the chargeback so you get your money, but then they send you to collections and ding your credit report. It is always better to let the refund process work itself out to a final answer no matter how slow it seems to be going and only then pursue the chargeback if you don't like the answer.

It’s a pity but it cements my loyalty to RS. We attended an OAT meeting a few years ago in Sacramento. Huge attendance, many, many repeat customers giving testimonials. They had several tours which looked appealing. But, they have their share of negative reviews which you really don’t see with RS. RSE is bound by Washington state laws regarding prompt refunds but I trust his personal moral compass here. You would think, companies that take deposits and have published refund policies would have some reserves, but I guess not.

OAT is bound by Massachusetts law which has about the same requirements for refunds as Washington. That is why my appeal to the State Attorney's Office had traction.

These are unheard of circumstances indeed. I had booked 2 tours with a Pennsylvania company last year. With the news of a virus issue in Feb. I decided to cancel. Yes I lost a lot of $S. However it was my choice. Never knowing how bad it would really become. I cannot expect the company to absorb the loss of a decision I made. But if the future is conducive to travel again then I will happily book with them again. I received 50 % back on my trip promptly. No complaints here.

I can only assume that getting their money back is not one of the adventures the customers signed up for.

I do feel sorry for companies that are caught in a cash-flow squeeze. And I feel very sorry for their customers, especially those who have lost their job and need that refund to survive. My guess is that the cash to refund payments is not there and they can't get any money. OTOH, aren't they the kind of small business the Feds are supposed to be propping up?

Apparently, RS manages his assets better than many. Good for him!

I just ordered the RS Guide to Belgium, Bruges, Brussels etc. I want to go back on my own next year if possible. Reading it will be fun and I can start my planning a bit early. In the meant time the few extra dollars will help RS to continue to pay his staff.

One time friends asked us to join them on an OAT tour. When I called to ask a few questions before booking, I was treated so rudely by their agent that I will never travel with them. I know that would never happen with RS staff!

" I was treated so rudely by their agent"

That was not my experience with OAT. I have traveled with both OAT and RS and have found both of their agents to be very polite and helpful. Even when the OAT agents had to deny me my refund, they were very polite. In fact, I believe the felt embarrassed by the whole situation.

“ Apparently, RS manages his assets better than many. Good for him! ”

This article implies he is (or might be at some point) digging into his pocket to cover staff salaries.

https://www.seattletimes.com/life/travel/rick-steves-vows-to-keep-his-staff-working-even-if-he-pays-out-of-pocket-and-finds-unexpected-joy-amid-travel-standstill/

Lots of anger about OAT and their change of policies on the Trip Advisor Senior forum.

"Lots of anger about OAT and their change of policies on the Trip Advisor Senior forum."

OAT shutdown their own forum because of all the anger being expressed on it about the denial of refunds.

It has been my experience that OAT advertises many tour departure dates, but will cancel departures if not enough people have signed up,and then assign you to another departure without consultation. If you have made your own flight arrangements, this sudden re-scheduling can present many problems. Their choice of airlines can also be less than ideal. Prior to an India trip, the representative told me she had just returned from the India tour. I asked her opinion of Air India, the carrier OAT was using for this trip. She said, "Oh, I didn't fly Air India. I flew Emirates." When I found Air India's safety record was dismal, I ,too, chose my own carrier. Finally, if i ever travel with OAT again, I will skip the "home visit." While this is billed as an authentic view of local life, you are, in fact, experiencing a local home business. OAT advises bringing a gift for these home visits. Offered a book of photographs of the USA, the home owner said, "Oh, we have a lot of these," and threw the book on a shelf without further ado. And, unlike RS tours, shopping is definitely on the official schedule.

This thread has been really helpful.

I've briefly considered OAT in the past. Some itineraries looked really good, but after seeing their true colors, I will pass regardless. I appreciate how RS takes care of their customers and isn't out to simply make a buck.

I have to say that I liked my experience with OAT. I traveled to Peru and Ecuador with them and plan on going to Costa Rica as well. I was scheduled for the Grand Circle trip to the UK which died with the virus. I was testing the waters to see if I liked them. I do like the itinerary and so I'm planning the UK trip in May 2021, fingers crossed. I like the no single supplements but it has been a while and I was unsure of the companies now. I am also planning trips in the future with RS and will gladly pay the single supplements if need be. I want some of the adventure in Europe that I don't think I'd get with GCT. Bottom line, I'm not unhappy, yet. We shall see.

I'll just add some information I have gleaned from the Senior Forum on Trip Advisor regarding OAT and refunds. Several people have posted they've had success with OAT giving them refunds after they contacted the BBB and/or the MA State Attorney General office and/or their credit cards. I've no personal experience, just read that forum every day and thought the experiences there might be helpful to folks on this forum.

https://www.tripadvisor.com/ShowTopic-g1-i13626-k6555916-o440-Overseas_Adventure_Travel_OAT-Senior_Travel.html#106721620

I cracked up at one poster who indicated he'd gotten his money back and then got an apology letter from OAT offering $500 off his next trip. " As if " he says....

For those who got their money back from OAT, did you also get the travel insurance refunded as well. We bought their expensive CFAR policy which is a misnomer as it does not apply to this situation apparently.

According to an article today in the NYTimes

Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, that’s why oversight — forcing a company to comply with state laws — can feel like an uphill battle. “The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. In reality, many of these statutes are seldom enforced. This pandemic could cause some of them to be dusted off,” said Mr. Anolik. https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html

So the advice earlier about contacting the BBB and the MA State Attorney General office sounds like it could help

Thanks, John. If they fail to give me a refund, that is what I will do. I am a former MA paralegal and very familiar with the AG demand letter. I just heard from a poster on TripAdvisor that they also got a full refund of the trip insurance as well.

What would be truly awful is if companies go bankrupt and out of business because so many of their customers request cash refunds. Rick seems to have deep pockets and can afford to give cash refunds, but he is also having to reduce salaries for his employees, and he is accepting no bookings at all for any trips. (And I assume that's just the ones who work directly for him, not the tour guides who probably have no income right now.) From what I've read, some of those who were scheduled on trips this spring and summer were wanting to rebook rather than get the cash back, but he is not offering that option. Deep as his pockets may be, what if he can't stay in business? I think a lot of us would be heartbroken.

OAT is postponing trips (rather than canceling them) and offering pretty generous incentives ($500 per traveler) to keep people from canceling altogether. They are also offering a no-risk booking policy, allowing travelers to rebook any tour for 2021 or 2022. If that's what they need to do to stay in business, I'm not so begrudging. But I do wish they would offer at least the option of a cash refund.

I have a tour scheduled with OAT this October/November, which I booked in early January. I think there is only a small chance it will happen, and even a smaller chance that I will go if they don't postpone it. I've only paid the initial deposit; the balance is due in early July. Before I pay the balance, I will most certainly have a conversation with them about my options.

This would be my second OAT tour. The first one (to South America) was one of the best travel experiences I've ever had.

Lane, I agree with you. I am not demanding a refund as I'd like to go still. They treated my sister very well on her many trips with OAT and I enjoyed my only trip with them but have been looking forward to more. I think for Europe, I would prefer going with Rick Steves but for other areas, who can we trust? I've enjoyed the experience I had and feel willing to try them again.

Mary, you may also have recourse thru your state's Insurance Commissioner regarding the refund of your insurance premium. It's worth a try.

I've not traveled with OAT but based on the Senior Forum thread on TA, I think the discouraging thing is they promised some people cash refunds up front (and early on) then reneged and changed their policy. Nope, cannot change policy in midstream. Now people are getting refunds who have filed with BBB and/or the AG's office. So...are they refunding everyone or just the folks who are the squeaky wheels? What about the people who may not be internet savvy and may not be on forums like this one and TA? From a neutral, non-customer view of the posts, it seems like they are not treating people the same across the board and that would make me think twice.

Thanks, Pam. I saw your reply on TA. I will explore all avenues and will be persistent. We are out of pocket close to $3,000 for the deposit, flight upgrades and CFAR insurance. If it was just the deposit I wouldn’t be so angry and would take a voucher. This is just plain wrong what they are doing and they may be ok in the short term but the bad publicity they are getting will have people thinking twice before booking with them. In the long term this is not a good business practice.

In my first post on this topic (the first response) I reported that I got a full refund for my tour after contacting the BBB and State Attorney General. That refund did include the travel insurance.

It is well and good for some people to accept a voucher. However for some of us that are elderly and not sure when, or if, they will travel again; whose 401k has taken a significant hit; and my wife lost her job, the tour cost is just too much to absorb. When we signed up for the tour the Terms of Agreement stated that if OAT canceled the tour you would get a full refund. I will not do business with a company that does not live up the the terms of their contract (i.e., they lied to us).

While it would be sad if these companies go bankrupt because of cash refunds, those customers are entitled to refunds. If the company is going to demand that its customer follow its laws -- and you can bet they'll be sure we do -- then if their own rule says you can get a refund, then you should be able to get the refund. It was shady of OAT to go against their own contract.

Personally, I don't like the thought of credits when something is either so far in advance and/or is of a significant value. Many travel agencies, musicians, etc. are postponing instead of cancelling because their insurance doesn't cover COVID either. That's not only money I could be building interest on, but depending on one's age or circumstances, they may not be able to travel next year. What if they can't get time off work? What if they're 80 and this is their now or never chance? What if a couple would have travelled now then is not able to next year because they have a baby? It's not as easy as simply getting a credit to the local shopping mall and being able to use it whenever.

Yes, Rick does deep pockets, but he is giving refunds under WA State law. Furthermore, I believe the reason he is no longer accepting bookings/transfers for later trips is not because he doesn't want to, but because his staff is so swamped right now with refunds. I believe if you want to book a new tour beyond August, you still have that option once you get the refund. In the end, it's the same result, just a little less work for the staff, which is understandable.

This popped up on the TA forum from OAT. Are they softening/seeing the bad press they are getting and damage to their company’s reputation?

“Please accept our apologies for the delay in responding to emails and calls. We understand the frustration this has caused. Please email us your details at [email protected] and we will look into your refund status. Thank you!“

Mary! I just read that TA post and was coming over here to PM you with that bit of information!

Thanks, Pam.

I have enjoyed 5 OAT tours that were excellent. Just took their Galapagos and Michu Picchu trip in January this year. Just lucky timing. With the uncertainty with the timing of future overseas travel I will not make plans and advance deposits for any trip. We make several trips a year around the world, often on our own. All travel companies are feeling the money crunch right now. We got caught in a bankruptcy with a local company a few years ago. Will not pay with a check again.

This topic has been automatically closed due to a period of inactivity.

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COVID-19 cancellations (Part 3)

The bride and groom after a traditional wedding ceremony in Ethiopia (September 2017). Photos by Paula Varner.

The closing of borders worldwide due to the COVID-19 coronavirus pandemic led to the canceling and postponing of countless travel plans. ITN thought it would be interesting to compare how various tour operators, airlines, cruise lines, hotels, etc., handled the disruptions and travelers’ bookings, so we asked ITN subscribers to write in about their experiences. Many answered the call, and we printed several letters in the last two issues, with more to come.

As will be seen, not only do companies have contrasting policies, but travelers have different approaches and philosophies, let alone ways of planning and booking trips.

My wife, Donna, and I were scheduled for a “Crossroads of the Adriatic” Balkans trip with Overseas Adventure Travel , or OAT (Boston, MA; 800/955-1925, www.oattravel.com ) , April 21-May 8, 2020.

About March 20, OAT’s website stated that all trips through May 2020 were canceled due to COVID-19 and that one of three options for booked travelers was to receive a full refund. On March 21, we received an email from OAT informing us that our trip had been canceled and that we had the option of receiving a full refund. We called OAT that day and opted for a refund. We were told it would be issued in about 7 to 10 days.

When our refund was not received, we called OAT on April 1 and were informed that refunds would not be given, so, with no other option, we rescheduled for May 2021. We emailed OAT on April 1 about our dissatisfaction, but they never responded to us about our experience.

Eric Tobin Doylestown, PA

Aside from an independent trip to Scotland in May, I had two other 2020 tours disrupted due to COVID-19: a “Back Roads of Iberia: Spanish Paradores & Portuguese Pousadas” trip with Overseas Adventure Travel , or OAT , in March and a “Northern Pantanal” photography trip to Brazil with McDonald Wildlife Photo g raphy (McClure, PA; 717/543-6423, www.hoothollow.com ) in September.

• In all three cases, my international flights were booked on Delta Air Lines and my tickets were non-refundable. For the Spain/Portugal trip, I received a full refund of the airfare because one of my flights was canceled by the airline before I called to cancel it myself. Under Delta’s COVID-19 policies, I received credit vouchers, good through December 2022, for the cost of the other tickets.

• For the Iberia tour with OAT, I paid a deposit of $350 on May 22, 2019, when I signed up and the balance of $3,645 on Dec. 19.

One week prior to the scheduled March 20 departure, I was notified by phone and email that the trip was canceled. I was told on the phone that I could apply the cost of the original trip to another 2020 or 2021 OAT trip or, if I chose not to rebook by April 12, 2020, I would automatically receive a full refund of the tour cost.

The email contained details on rebooking options plus the statement, “… if we do not hear from you by April 13, 2020, all funds paid on your reservation will automatically be returned to you in the manner in which you paid.”

Had this refund happened as promised, all would have been well. However, things morphed in unexpected ways, communication with the company was poor, and I had to spend more time than should have been necessary to receive the refund.

On March 27, OAT emailed me saying they had rebooked me on the “Back Roads of Iberia” trip for the “closest available departure date in 2021” and provided information on options for selecting a different trip. I called OAT to ask about the discrepancy between this communication and the information I had received earlier. I was told that “policy had changed” and that OAT was no longer offering refunds; rebooking was now the only option.

I informed the representative with whom I spoke that the rescheduled Iberia trip would not work for me and that I was unhappy about the policy change but was willing to look for possible alternatives.

From early April through early June, I received a number of emails and letters encouraging me to finalize that trip or to switch to a different 2021 trip and offering assorted incentives, including a $500 credit, a 10% savings on the trip cost and a waiver of change fees.

An April 3 email noted, “… in previous communications we sent about postponing your departure, we shared that you would receive a refund, followed by information about rebooking your trip for a 2021 departure,” then it reiterated that they had rebooked me on a 2021 departure. There was also an acknowledgement that “this is not what we originally communicated to you in the letter you received.”

After reviewing the 2021 alternatives and finding that none worked for me, I sent a letter via certified mail on April 26 formally requesting a refund as originally promised. On June 13, having received no response of any kind to my letter, I filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office. Both entities contacted OAT on my behalf.

On June 26, OAT called me to say they had processed my refund. A few days later, a letter from them (which mentioned none of the details of my specific situation) arrived. That letter contained an apology and mentioned that I had been given a $500 “Good Will” certificate that could be applied to any 2021 or 2022 trip.

My refund was credited to my credit card account four days later, and I notified the BBB and the Attorney General’s Office that the issue had been satisfactorily resolved.

• Meanwhile, McDonald Wildlife Photography did a marvelous job of monitoring the COVID-19 situation for their September tour in Brazil, making contingency plans and communicating with trip participants.

I paid a $1,500 deposit when I signed up on Dec. 13, 2019. The remaining $7,585 trip cost was originally slated to be paid in two equal installments, due in April and June.

On March 12, the due date for my April payment was postponed by a month, and in late March we were told not to make any future payments until June, allowing them more time to decide if the trip would need to be rescheduled.

On May 5, after consultation with those of us who were signed up for the trip, the 2020 trip was officially canceled. Dates for a rescheduled trip in 2021 were communicated to participants two days later, and I’m now happily signed up for the 2021 trip.

In addition to being pleased with the final outcome, I am very appreciative of the way McDonald Wildlife Photography handled the entire process. They thought ahead, communicated clearly and often and took constructive action in a timely fashion.

Karen Andrews San Diego, CA

   

2020 was going to be my year to travel! I was eagerly anticipating Paris/Morocco, Sicily and Bhutan/Nepal, all through Overseas Adventure Travel . But then the world closed. Now my hope is that by 2021, travel can resume.

• I planned a few days in Paris in April 2020 followed by OAT’s “Morocco Sahara Odyssey,” which I booked on Dec. 29, 2019. I have now rebooked the Morocco portion for April 2021, opting for OAT’s special pandemic policy allowing me to transfer all previously earned travel credits plus their extra $500 Appreciation Credit into 2021.

• With the pandemic’s spread from China, my doctor didn’t want me traveling to Asia, so I dropped my November 2020 Bhutan/Nepal experience and booked OAT’s “Ultimate Africa,” Aug. 29-Sept. 15, 2021. Again, OAT transferred all travel credits and provided a $500 Appreciation Credit.

• As pandemic news from Sicily became increasingly worrisome, I canceled my June 2020 “Sicily’s Ancient Landscapes & Timeless Traditions.” My $350 deposit was applied as a credit to my account.

• Most challenging is OAT’s forthcoming “Arctic Expedition: Untamed Norway & Svalbard.” In 2019, I had placed my name on a waiting list for a solo cabin for a June 2021 departure. I finally cleared that wait list and hope to sail then.

Here’s an excerpt from an April 22 email from OAT summarizing their policy: “I hope that when the time comes for your [Arctic Expedition] departure in June of 2021, we will once again be free to travel the world — and that you’re looking forward to that day as much as I am.

“To show our appreciation for you keeping your reservation, we will apply a $500 per person credit to your account… You can put this toward any outstanding balance on your current departure date or use it for future travel in 2021 or 2022.”

• Related to these travel changes are travel insurance premiums. Dan Drennen of Travel Insurance Center (Omaha, NE; 866/979-6753, www.travelinsurancecenter.com ) is my travel insurance broker.

Dan guided me to Travel Insured International (855/752-8303, www.travelinsured.com ) . They offer a primary-payer policy that requires premium payments only as the travel costs, in advance of the trip, are paid.

For example, for my Sicily trip, now canceled, I had paid a deposit of $350, with an initial insurance premium of $54. (Had I paid the balance of the tour package and air, I would have increased the insurance “limit” and paid the correspondingly increased premium.) When I canceled, I only lost the $54 travel insurance premium, not the full anticipated premium (around $700).

For each rebooked trip, Dan shifted destinations and dates, enabling each policy to stay intact. I even retained my preexisting-condition waiver. The Travel Insured International policies I got also covered me in the case of a tour company’s bankruptcy.

As for future travel, hope springs eternal!

Wanda Bahde Summerfield, FL

Among numerous other trips planned for 2020 and 2021, I had paid in full for an “Alaskan Discovery” tour, June 2-18, with Grand Circle Travel (Cambridge, MA; 800/221-2610, gct.com ) . Grand Circle canceled this tour but was not giving refunds, so I put the money toward their “Arctic Expedition: Untamed Norway & Svalbard” in June 2022 (dates not set at the time).

• I had also been booked on the “Fjord Cruise & Lapland” trip, Sept. 29-Oct. 18, 2020, with Grand Circle’s sister company, Overseas Adventure Travel . I called to reschedule that tour to Oct. 22-Nov. 8, 2021, and was not charged any penalty fee.

Esther Perica

Editor’s note: See Oct. ’20, pg. 17, for Esther’s notes on other trips for which the plans changed.

I had three travel experiences in 2020 canceled due to COVID-19. Totaling about $30,000, all three trips had been paid in full, including air and travel insurance. Getting everything settled was itself an adventure.

• With Alaska Airlines , I was booked to take a round-trip business-class flight in March from Seattle, Washington, to Santa Ana, California, to celebrate a relative’s 90th birthday. The day before I was scheduled to fly, the party was postponed. I didn’t know it, but Alaska Airlines had already canceled my flight, which I found out online while trying to cancel my reservation. I was offered a voucher.

Some weeks later, I called to ask some questions, including, “Where is the voucher?” A very nice rep helped me, ultimately asking if I would prefer money back instead, to which I said, “I suppose I would.” It turns out that because the airline canceled my flight, by US law they had to offer a choice of refund or credit.

I usually don’t buy insurance for domestic flights, but I had bought it this time, while booking online, with Allianz Global Assistance (866/884-3556, www.allianztravelinsurance.com ) . I later contacted Allianz and asked, “Since the airline canceled my flight and there is no longer anything to insure, can I get a refund for the policy purchase?” Happily, the answer was “Yes.” A few days later, a credit appeared in my credit card account.

• I was scheduled to take the “Circumnavigation of Iceland” cruise/tour with Ze g rahm Expeditions (Seattle, WA; 800/942-1303, www.zegrahm.com ) , June 10-22.

In the Peruvian Amazon, we watched Yagua people in a traditional dance (June 2019).

From my first call to Zegrahm, I knew they likely wouldn’t cancel the trip any sooner than 30 days before the embarkation date. They kept in contact with me and finally let me know they were canceling it and I’d be getting my money back (a voucher was also offered). The refund appeared in my credit card account in late July.

This cruise/tour cost $12,480, and the air (purchased through Zegrahm) was another $2,256. Insurance, with Travel Guard , was an additional expense also purchased through Zegrahm.

When I paid the initial deposit on the trip, I paid an insurance premium of $246 to cover the deposit ($3,120). However, when I paid the balance, including the air, Zegrahm neglected to charge me for the premium to cover the balance. The cost of the insurance didn’t appear on Zegrahm’s invoice.

Upon canceling, I was interested in getting back the $246. Zegrahm talked to Travel Guard, who offered the premium back as a voucher (expiry, June 2022). I visited the website of another travel insurance company a few months ago, and there was a banner stating “Fear of Coronavirus is not a Refundable Reason to Cancel,” so getting anything back at all is welcome, but vouchers are annoying; you have to keep track of the email for future use or lose the money. Vouchers expire; money is forever!

Everyone at Zegrahm was eager to help me. They do wonderful trips, and I will not hesitate to travel with them again.

• August 30 was the departure date for a 1½-month “Imperial China, Tibet & the Yangtze River” tour with Overseas Adventure Travel , which, with pre and post trips, included Mongolia and Cambodia.

OAT had been good about letting me know what was happening, and I thought they were doing a great job of staying on top of things. Quite early on, they routed us away from Hong Kong due to the political activity. In January, they told me they had “people on the ground in China” monitoring the coronavirus situation. They next canceled our tour’s scheduled stops in Wuhan due to COVID.

Finally, I received a phone call followed on March 20 by an email saying the China trip had been canceled and that we could have a voucher, with a bonus, or do nothing and get a full refund, including the costs of flights (Cathay Pacific) and travel insurance that had been booked through them. I chose to do nothing.

About a month later I called to inquire when I might see my money. I had paid a bit over $14,000. I was told they had changed the policy on March 27 and now no one was getting refunds. Vouchers only.

I asked to speak to someone higher up and got a call a couple of days later. The man said they were only giving vouchers, and if I couldn’t use the voucher, I could give it to someone else. He did mention “force majeure,” to which I responded I had it in writing that they had promised I could have a refund. Hitting a wall, I politely hung up.

I then called the Attorney General’s office in Washington state to see if this was something that was in their interest. Not only was I told “Yes,” I was told to contact the Attorney General in Massachusetts, where OAT is headquartered. Massachusetts’ office was immediately responsive, and I sent them copies of the documents they might need. (I always keep a paper trail until well after a trip is over.)

In maybe just over a week, the AG’s office emailed to say I’d be getting all my money back, and if I didn’t hear by a certain date to let them know. The money came through, in total, very quickly.

An OAT representative who called was very conciliatory and apologetic, and OAT’s CEO sent a letter that was so well written that, whether it was a form letter or not, the effort impressed me. It included a “$500 per person Good Will Certificate… which you can use toward any trip of your choosing through December 31, 2022.”

I had been thinking I wouldn’t trust the company again, but within a day or two of everything being settled, I was willing to give them more grace. I can’t imagine what sort of nightmare logistical problems they faced with all they had to do in a matter of days without much warning. They had thousands of travelers all over the world whom they had to figure out how to get home plus all sorts of arrangements to cancel.

I understood that from the beginning, but my take was they had promised a refund, then tried to renege, and I wasn’t going to let that just go without some effort to get what they promised. I have always believed that if there is something you want, you should give someone the opportunity to say ‘Yes’ rather than assume they will say ‘No’ and not ask at all. Give people the opportunity to say ‘Yes’ and they very well might!

OAT does good trips, and I think, in the end, they handled everything well. They came through in an unprecedented time for which no one had a road map or compass. I will travel with them again.

•  Because I booked everything through the tour companies, I only had to deal with them, and they dealt with the insurance companies and airlines on my behalf.

Paula Varner Tacoma, WA

ITN contacted Overseas Adventure Travel regarding the five subscribers’ letters printed above. OAT provided the following response in regard to these readers’ experiences.

The COVID-19 pandemic is an unprecedented crisis which has impacted every aspect of daily life worldwide, including our ability to travel. Virtually every country in the world has prohibited leisure travel and/or closed its borders, preventing Overseas Adventure Travel from being able to provide its customers with the travel experiences they had planned this year.

We greatly appreciate our travelers’ patience as we have navigated the time-consuming process of handling traveler concerns and refund issues during the pandemic. As a company, we’ve made many difficult decisions since the beginning of this crisis. We listened to customers’ feedback as we worked to improve our processes to better assist each traveler whose trip was impacted by the pandemic.

OAT is committed to delivering the excellent travel experiences for which we have become known over the past 60 years. To help our travelers begin to plan for future trips, we’ve implemented generous policies providing additional savings and allowing travelers to change their travel dates to suit their individual needs.

For 2021, we currently have over 50,000 passengers who have reserved travel with us. The health and safety of our travelers is always our top priority. We have adopted new health and safety measures based on recommendations from our 36 regional offices around the world. We look forward to welcoming travelers back as soon as they are comfortable resuming travel.

The Overseas Adventure Travel team

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Reviewed Feb. 19, 2024

Wow! What an incredible adventure to Thailand, Laos, Cambodia and Vietnam. The highlight was visiting the Eco Valley Elephant Sanctuary where we learned about elephants, got to bathe and feed them, and had a wonderful lunch there! Really fun. You can save $100 if you mention Nancy **. Our group was amazing and we did the most activities our tour guide of 30 years has ever done! Here they are:

All activities from Bangkok to Saigon LVC 01/26/2024 - 02/14/2024

- Orientation walks

- Dinner cruise

- Back to the hotel

- Big brother mouse chat with highlander kids

- Nancy, Luanne and Bob visited Kwang Si waterfall

- Home Hosted dinner

- dinner on own

- Remok ride back to the hotel

- Sunset cruise

- Dinner at the hotel

- Acrobat show *Diane **

- Apsara, dinner dance

- Late check in at Huong Sen hotel, Saigon

- Back to hotel dinner on own

- Optional tour: Saigon Adventure Street food with scooter ride

- Farewell party dinner

- Return back to USA or Break away. And then I slept for two days. Can't wait to go on another trip.

Reviewed Jan. 7, 2024

Xin Chào!! Although at 82 I've traveled quite a bit this was my first OAT experience.. A friend who has done a few suggested we do a trip together and we chose the Inside Vietnam plus I wanted to also do the post trip to Cambodia.. Unfortunately she wasn’t able to go so I packed my stuff and off I went.. I got there a day early, met our TEL and a few others who had also arrived early.. They asked me to join them for our free day and that was the beginning of a most awesome and amazing adventure!! Our TEL AnLi was kind, caring and he was a wealth of knowledge.. He was there for our every want or need. And when we did have free time he was right there with great suggestions, for an activity or taking us to his favorite spots for dinner!!! Awesome!!

We did have a pretty cohesive group, everyone was friendly so that also contributed to making this trip so great .. Every day was a new adventure and we certainly took advantage of it all!! I thoroughly enjoyed every single day being introduced to the country the people the food and the customs.. I can also say the same for Mike in Siem Reap in Cambodia.. He helped us navigate the use of Tuktuks and find our way around when we had free time!! He also made my experience there memorable with his knowledge!! Amazing experience!! We were a group of 7 from the Vietnam part of the trip .. As long as I was going that far I was thrilled to be able to go to Cambodia to see the ancient Temples and walk among them … and yes my breath was taken away .. and yes I did go to the top of Angkor Wat.. our TEL didn’t think I could do it!! He applauded me!!

As you can see I had the most phenomenal adventure ever!! I have new wonderful friends and memories to last forever!! I’d do this one all over again!! And letting OAT make all my arrangements made my trip a breeze!! How nice to arrive at an airport in another part of the world and see that OAT is waiting for Me!! Kudos to OAT and everyone who made this trip so memorable!!

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Reviewed Dec. 30, 2023

If you want a unique experience to enjoy part of Eastern Europe, this winter trip is for you. Select the “Christmas cruise” in December, when we left our perfectly located Hotel Dubrovnik in the heart of Zagreb (after the OAT introductory briefing) to roam the city streets. My husband and I enjoyed mulled wine and sausages at one of the many booths and strolled the downtown squares lit brightly for the holidays. Everywhere you visit, cities will be decorated: Christmas trees overlooking waterways, in front of cathedrals, at public buildings and teddy bear Santa’s in windows.

Plus, there are excellent tour guides in each port to introduce you to the rich and complex history of the area. (It was interesting to learn that Dalmatia was once part of the Venetian empire.) Just when we thought our OAT trip leaders couldn’t get any better, along came Djukan, an informed and energetic native of Montenegro (with a high EQ), who blended the 25 on our tour into a “family.” We knew each other’s names within 48 hours. Dovidenja, name tags.

The good ship Athena has well-appointed staterooms, a comfortable lounge area, smooth sailing, and food aplenty. (One complaint: Get a better coffee machine; we Americans are such coffee snobs.) Best of all, it was staffed with people from various countries who genuinely seemed to care about their passengers – and all had interesting stories of their own. Me thinks people do not go on cruises for the food: it was good, not extraordinary, and it was served efficiently and with panache. Wine selections come from in country and vary daily – or you can buy your own offshore or aboard and pay a corkage fee. What a comfortable way to journey through Croatia, its islands and into Montenegro. I particularly enjoyed the mornings watching the sun rise as we sailed into a new port.

Our magical moments: returning from the welcome dinner through the bomb shelters from World War II, now used as sites for raves … Our Lady of the Rocks Shrine in Kotor, enjoying the art without another soul there … the stunning Cathedral of St. James in Sebenik, its architecture transitioning from Gothic to Renaissance (and just when we thought we’d seen enough churches/mosques/synagogues to last a lifetime) … the acapella singing troupe who had us all clapping to Croatian tunes and ended up singing Willie’s “Blue Eyes Crying in the Rain” … hearing the profound tale of a woman who lived through the siege of Dubrovnik … and inspiration from a young Muslim woman in Sopot, determined to rejuvenate her village and build a better life for her Catholic family.

It was the full-on OAT experience. Yes, you can go with the crowds in the summer or shoulder seasons, or you can button up your overcoat and go in winter when you will have this special place in the world to yourselves. There’s enough mulled wine and OAT hospitality to keep you warm.

overseas adventure travel cancellation policy

Reviewed Nov. 18, 2023

I have recently returned from my first OAT trip. OAT was recommended to me by friends but I was a bit apprehensive about traveling solo with a group of people I had not met before. I was pleasantly surprised. The group was comprised of both couples and singles. We all meshed very well and did activities together outside of our scheduled events. I have traveled quite a bit but never with an organized tour group. There is no way I could have had as many and as varied of experiences in Sicily if I had planned the trip myself.

The Sicilians I met were all quite interesting. We ate in homes of a retired law enforcement officer and his family, an active farmer and his family and a cook and craftsperson. We were invited to the home of an accomplished pianist in Ragusa who played for us in his parlor and showed us his extensive antique collection. In Mazura, after visiting the museum and seeing the magnificent Dancing Satyr, we listened to the captain who discovered the sculpture talk of his discovery adventure.

We hiked on the hills close to Mt. Etna and listed to its thunder on a day before it erupted. In Taormina we viewed the majestic views of the Ionian seaside from the Greco Roman Theater, while we learned of the Greeks' use of the theater for cultural enrichment and the Romans later use of the theater for gladiator games. Throughout Sicily, we had a chance to learn of the merging of various cultures and that influence on the lives of Sicilians today. We viewed architecture that was originally Greek, converted by the Romans and later formed the base for magnificent cathedrals.

One of the most surprising tours of the trip was a visit to the WWII museum. I would not have placed that on a trip I had planned for myself. I was exposed to a phase of WWII history that I had not been aware of and one that has much similarity to what is happening in our world today. These are just a few of the experiences I had on my trip. There were so many more that greatly enriched my life. Our trip leader, Ignazio, was excellent. He set a high bar for future trips. I definitely plan to travel with OAT again and hope that future trip leaders are as great as Ignazio was.

overseas adventure travel cancellation policy

Donna, we are happy to hear you enjoyed your first trip with us! Thank you for sharing your experience in Sicily with us. We look forward to having you travel with us again in the future.

Reviewed Oct. 24, 2023

It grieves me to see so many negative OAT reviews recorded in ConsumerAffairs. My wife and I have now completed four OAT trips, having recently returned from the Ultimate Africa tour. After reading many reviews, it appears that most complaints are regarding reservations and what happens or doesn’t happen administratively with the OAT organization. There are many dissatisfied customers who feel they have not been treated fairly or honestly by OAT, most often regarding health issues and decisions or schedule changes. In their defense, there is a lot of paperwork to sift through and I would encourage potential travelers to carefully review and ask questions to throughly understand what is being agreed to. By comparison, there are very few complaints regarding the actual trips and trip leaders.

We have had the most wonderful experience during all four of our OAT trips and we believe that the organization does an outstanding job. The whole travel industry was hurting during Covid and is still recovering from a very difficult time. Hopefully, OAT will continue to focus more on staffing and the administrative aspects of customer service, aka phone calls, and a little lesser budget on printed advertisements, brochures and costly literature that is frequently mailed out. The #1 priority and goal should be to have quality customer service.

In regards to our most recent trip, Ultimate Africa, we couldn’t be more pleased with the entire experience from booking to traveling with OAT. This was a well designed and carried out program, and it would be hard to imagine another company doing any better than OAT, especially for the value. Our guide was totally there for everyone during the whole experience. She displayed the ultimate in concern for our safety, well being and travel experience. She was a true African native, well studied in history, culture, daily life, and many other topics. She was the catalyst that made this trip experience so meaningful.

If I was to do a complete review of the entire trip, it would take pages. What we saw, experienced and learned about Zimbabwe, Zambia, Botswana and South Africa in just 16-days was incredible. OAT is fortunate to have our tour guide as a contractor and she should definitely be used as much as possible for this fantastic tour. She is the Ultimate OAT professional guide and a great person of high integrity and personality. My wife and I highly recommend the Ultimate Africa tour. I also don’t want to fail to mention another wonderful OAT tour that we completed this year, the Egypt & The Eternal Nile adventure. This was also an amazing tour that we highly recommend. We are already looking forward to our next OAT adventure.

Bob, thank you for the kind words! We're very glad to hear that you enjoyed your Zimbabwe, Zambia, South Africa, and Botswana adventure.

Reviewed Feb. 27, 2024

Friends of ours told us about OAT and invited my husband and me to go on the “Inside Vietnam” tour with them. It was our first OAT trip. It was special, because it was TET, so we saw thousands of flowers. We also did the post-tour to Cambodia. Our weather was fortunately almost rain-free. My favorite activity was sleeping on the junk! Our guide, Harvey, was extremely conscientious, friendly, and knowledgeable!

Reviewed Feb. 26, 2024

The O.A.T. trip to Costa Rica was exceptional. Our guide, Roy, loved showing us his country, was extremely knowledgeable, enthusiastic, and able to find and identify over 130 species of birds, 2 of the 3 kinds of monkeys, and many reptiles including crocodiles, caimans, and lots of iguanas. We even saw a sloth in nature and was active and climbing! Costa Rica is a beautiful country. A boat trip through Tortuguero was like being on a real Discovery Channel nature excursion. Also, along the way we were able to meet many of the local people of Costa Rica, from traveling to visit a school in a small hamlet and teach a lesson to the 29 students, to helping a local women's coop by shopping for, preparing, and enjoying a feast for lunch. Want to learn how to make tortillas? This was the place. The pacing of our trip was excellent, with many options for additional activities, free time, or a choice to take short, to medium, to long hikes. I highly recommend O.A.T. for your next trip!

The trip was perfectly planned and organized! We had a nice compatible group of 9 and were able to get a in-depth exploration of Morocco. Our trip leader, Mohamed **, had the perfect combination of skills to lead, inform, and inclusively incorporate all the members of our group. He was a teacher, helper, cultural interpreter and ambassador. He tirelessly answered our many many questions and fulfilled our requests. He was open about his own life, family and experiences and everyone in the group felt a caring connection from and with him. My sense is that every OAT trip leader is well vetted and trained and that even if you don’t travel with Mohamed the trip leader will be excellent.

On the Morocco trip we stayed in well located 3-4 star hotels and Riads (former estates now turned into charming guest houses). All of the OAT trips over 8 participants, in Morocco, are assigned a very comfortable 45 person coach and driver. We were very comfortable and though there were a couple of longer drive days we had stops every couple of hours. The driver was excellent and kept the bus in perfect shape.

The trip provided walking tour orientations at each stop and then activities designed for us to have a deeper connection with the country and the people. In addition to our bus we took a local ferry, had a carriage ride and stayed at the comfortable OAT tent camp in the desert and had a camel ride. We met crafts people, semi-nomadic people, a desert farmer, and a village family. We were invited into their homes for tea, snacks and meals.

We love that OAT has no charge single supplements. While we travel as a couple, it is great that singles can participate without having to share a room. In terms of meals and activities no one is ever left alone unless they want to be. The group and the leader are inviting and inclusive. We find that when we travel with OAT we are able to do so much more in a day and have a much richer experience than we possibly could on our own.

overseas adventure travel cancellation policy

Reviewed Feb. 18, 2024

This was our first OAT trip and we were hesitant as we typically plan our own and travel independently. But to go to the Galapagos and Amazon was something we knew required a guide and was more than we wanted to take on ourselves. The trip was actually 3 segments, the city Quito, the Amazon Rainforest and the Galapagos. From the start, OAT was thorough in all aspects of the planning and provided great detail. In fact, we were overprepared if nothing. (They need to update the packing list - less from the pharmacy!) We were also a bit nervous given the recent violence in Ecuador. At no time did we feel at risk and we were reassured. We thoroughly enjoyed the immersive components, the history and controversial topic in Quito. The Amazon was breathtaking.

Our guide, Delfin, truly native to the rainforest, was knowledgeable, an excellent guide, flexible, and just plain delightful. We had one challenging situation with our canoe stuck on a sandbar, but Delfin and Christian handled it brilliantly. Our group of 13 was compatible and everyone heeded the "rules" to be on time, not whine, etc. Great travelers - many of whom were on their 3rd or 4th trip!

The Galapagos portion was equally life enhancing. Daniel was a superb and knowledgeable guide as well. We had one incident with a fellow traveler falling on the boat, but Daniel made sure she was well cared for and went above and beyond by often carrying her into the Zodiac or onto shore so she could enjoy the visits. At no time, did the group suffer from the one traveler's issue. Overall, we were thrilled with our trip. It was not an "easy" vacation as the location pushed us with hikes over challenging terrain, but we were well prepared and can't wait for our next trip to Japan in October. We are definitely sold on OAT and small discovery group travel!!! Thanks OAT, Delfin and Daniel!!!

overseas adventure travel cancellation policy

Reviewed Feb. 10, 2024

New Zealand trip was my 8th trip with OAT and yet again our Trip Leader - David - was the key to making this a perfect trip. Every detail and every activity exceeded expectations and David's encyclopedic knowledge of his country and culture educated us all each and every step of the way. Looking forward to a few more OAT trips. I always travel solo and have made many great friends from all the OAT groups I have traveled with. I love the "learning and discovery" aspect of all OAT trips, as well as Day In The LIfe and Home Hosted Dinners. These make the trip experiences last a lifetime.

Overseas Adventure Travel Company Information

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Overseas Adventure Travel (O.A.T. Tours)

Overseas Adventure Travel (O.A.T. Tours)

18 Trips match your criteria (1 - 18 shown)

Real Affordable Peru

Real Affordable Peru

Cusco, Lima, Machu Picchu, Sacred Valley, Urubamba

  • Visit Lima’s historic city center, a UNESCO World Heritage Site.
  • Visit Lima’s National Museum of Archaeology, Anthropology, and History at Bolivar Square
  • Enjoyable way to experience the enchanting Andean landscape.
  • Enjiy Rafting excursion
  • Visit this mysterious sanctuary

Cultural, Local Immersion & Homestays

Japan's Cultural Treasures

Japan's Cultural Treasures

Hakone, Kanazawa, Kyoto, Tokyo

  • Visit the seventh-century Asakusa Kannon Temple
  • The trip to Hakone, located about 50 miles west of Tokyo.
  • Hakone is beloved by the Japanese for its hot-spring resorts, mountains, lakes, and historical sites
  • Visit Hamamatsuya, a workshop specializing in wooden handcrafts.
  • Visit one of the many houses of Kanazawa where the samurai—Japan's famed class of noble warriors—once lived

Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife, Train & Rail Journeys, Religious

Mongolia & the Gobi Desert

Mongolia & the Gobi Desert

Gobi Desert, Ulaanbaatar

  • Explore the Mongolia city
  • Visit to Gorkhi-Terelj National Park
  • Explore the Zanabazar Museum of Fine Arts
  • Explore the western shore of Lake Khovsgol
  • Experience camel riding in Gobi Desert

Cultural, Local Immersion & Homestays, Transformative

Untamed Iceland

Untamed Iceland

Blue Lagoon, Lake Myvatn, Reykjavík, Snaefellsnes Peninsula

  • Visit a local horse farm to meet affable Icelandic horses first brought to the country by Viking settlers
  • Discover some of Iceland's Saga-like history at the Settlement Center in Borgarnes.
  • Enjoy views of colorful mountain cliffs, pristine fjords, and fertile valleys where horses graze.
  • Visit a museum dedicated to this once-thriving industry before returning to Akureyri.
  • Visit the stunning Gullfoss waterfall

Cultural, Rafting, Kayaking, Canoeing

Heart of India

Heart of India

Agra, Agra Fort, Amber Fort, Delhi, Jaipur, Jama Masjid, Khajuraho, Qutab Minar, Ranthambore Tiger Reserve, Red Fort, Taj Mahal

  • Visit Raj Ghat, a beautifully serene monument.
  • Visiting the Jama Masjid, the largest mosque in India
  • Enjoy short ride by rickshaw through the crowded lanes of the Chandni Chowk bazaar.
  • Visiting Qutab Minar, a spectacular example of Indo-Islamic architecture topped by a 234-foot-high tower.
  • Enjoy a bird's-eye view of Jaipur and its surroundings

Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife, Photography, Festivals & Special Events, Religious

Northern Greece, Albania & Macedonia: Ancient Lands of Alexander the Great

Northern Greece, Albania & Macedonia: Ancient Lands of Alexander the Great

Gjirokaster, Meteora , Skopje, Thessaloniki

  • Explore the picturesque hillside city set along the shores of Lake Ohrid in the Republic of Macedonia
  • Visit the National History Museum
  • Visit the small village of Dhoksat
  • Visit a traditional Albanian village
  • Explore the stunning ruins of Butrint, a UNESCO World Heritage Site

Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife

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From Siam to Saigon: Thailand & Vietnam Revealed

From Siam to Saigon: Thailand & Vietnam Revealed

Chiang Mai, Chiang Rai, Ha Long Bay, Ho Chi Minh, Hoi An

  • See the floral market at Pakklong Talad
  • Visit the Royal Barge Museum
  • Enjoy a tour of Bangkok
  • Visit to Bangkok's oldest temple, Wat Pho
  • See the colossal statue of the reclining Buddha.

Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife, Religious

Southern Africa: South Africa, Zimbabwe, Namibia and Botswana

Southern Africa: South Africa, Zimbabwe, Namibia and Botswana

Chobe National Park, Hwange National Park, Kruger National Park, Victoria Falls

  • Travel to South Africa with experienced Trip Leaders and driver-guides
  • Visit Kruger National Park for wildlife viewing
  • Explore the beautiful Victoria Falls
  • Stay in cozy lodges and tents, enjoying campfire by night

Local Immersion & Homestays, National Parks, Nature & Wildlife, Safari

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Overseas adventure travel (o.a.t. tours) reviews & ratings.

Policy over practical customer service. zero customer service

don't expect humanity or common sense

This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the t...

Trip of a Lifetime

Our recent Tanzanian Safari was indeed the trip of a lifetime. Saw the big 5, met the wonderful locals and spent 5 days in the Serengeti. Saw many lions, zebras, gi...

Booked for July and gave them $12,000. They talked us into early arrival and then come back to us a two months later saying we can't offer. We have to keep our airli...

My favorite OAT adventure

I went to this adventure with my sister-in-law and we had the absolute best time! Our guide were all amazing and our trip leader Martin was exceptional! My sister-i-...

We visited Panama on this trip with OAT

We visited Panama on this trip with OAT including walking through El Chorrillo neighborhood and listening to the stories of the survivors of the US invasion. We woul...

See all Overseas Adventure Travel (O.A.T. Tours) reviews

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On Travelstride you can find 18 trips to Overseas Adventure Travel (O.A.T. Tours) and more than 20,000 trips worldwide ranging from budget to luxury and private guided to group tours and everything in between. Only on Stride can you find and compare expert-planned trips from 1,000+ tour operators, cruise lines and local experts. Read traveler and professional reviews so you can confidently find your perfect trip.

IMAGES

  1. Covered Reasons for Trip Cancellation

    overseas adventure travel cancellation policy

  2. Trip Cancellation: A Crucial Coverage of Overseas Travel Insurance

    overseas adventure travel cancellation policy

  3. Travel Cancellation Policies

    overseas adventure travel cancellation policy

  4. Covered Reasons for Trip Cancellation

    overseas adventure travel cancellation policy

  5. Travel Cancellation Assurance: When your plans don’t take off

    overseas adventure travel cancellation policy

  6. How Trip Cancellation Coverage Works

    overseas adventure travel cancellation policy

COMMENTS

  1. Cancellations

    Cancellation Charges for Land Tours and Land Adventures: 90 days prior to departure or more: Trip Price refund less purchased Travel Protection Plan. 89-60 days: 10% of your Trip Price or $300—whichever is greater. 59-30 days: 65% of your Trip Price. 29 days-departure: 100% of your Trip Price.

  2. Terms and Conditions

    Overseas Adventure Travel Passenger Agreement. ... AS WELL AS TERMS, CONDITIONS, AND POLICIES RELATED TO PUBLIC HEALTH. ... If you must cancel your trip, you may do so by calling 1-800-221-0814, or by letter. Send letters of cancellation to: Overseas Adventure Travel, 347 Congress St, Boston, MA 02210. ...

  3. CancelLation of trip

    Overseas Adventure Travel: CancelLation of trip - See 839 traveler reviews, 1,106 candid photos, and great deals for Boston, MA, at Tripadvisor.

  4. Cancellation Policy

    Cancelled Departures by Adventures Abroad. Cancellation because of unforeseen circumstances. We may cancel departures if forced to do so by unforeseen circumstances such as war, civil unrest, pandemics/disease outbreaks (ie Ebola, Zika, Covid-19 etc), catastrophic events such as hurricanes, earthquakes, and volcanic eruptions, etc -- things ...

  5. Another canceled tour, another customer who wants a refund

    A: You're absolutely correct that the Massachusetts Travel Seller law (940 Mass. Reg. 15.06) requires a full refund. And since Overseas Adventure Travel is based in Boston, it must return your ...

  6. Should Overseas Adventure Travel cover fare after cancellation?

    Overseas Adventure Travel's terms are clear that the "company is not responsible for any losses you may incur" as a result of cancellations. I'm also troubled by the way the company ...

  7. Help! One Company Refused to Refund Travelers More Than $100,000

    Dear Tripped Up, My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. O.A.T. canceled the tour because of Covid-19, which was a relief. The company notified me of ...

  8. URGENT: NO refund

    Review of Overseas Adventure Travel. Reviewed April 21, 2020. My first trip planned with OAT! They canceled due to corona! Then they offered 3 options, number 3 being a full refund! I chose the refund, entering into a contractual agreement. Next thing I know I get an Urgent email to to sign the policy for my upcoming trip in 2021!

  9. Travel Protection

    Top 5 Trending Adventures. Ultimate Africa: Botswana, Zambia & Zimbabwe Safari. Japan's Cultural Treasures. Sicily's Ancient Landscapes & Timeless Traditions. Northern Italy: The Alps, Dolomites & Lombardy. Ancient Kingdoms: Thailand, Laos, Cambodia & Vietnam. 1-800-955-1925. New Adventures (19) Back.

  10. Overseas Adventure Travel

    Reading, PA, USA. 09/18/23 08:29 AM. 1553 posts. I have been on 2 tours with OAT and have a 3rd booked. I have found them to be a very good tour company. The have a maximum of 16 travelers per tour (except cruises), have very good guides and good itineraries. Similar to RS tours your have some afternoons, lunches and dinners on your own.

  11. Overseas Adventure Travel Passenger Agreement

    overseas adventure travel passenger agreement . important notice to passengers: the terms and conditions in this agreement govern your trip booking, and where applicable, your small ship or river cruise. these terms and conditions collectively referred to as the "passenger agreement" constitute a legally binding contract and the entire

  12. Air Travel

    All other times: Call our Flight Watch staff at 1-800-866-2034 (toll-free) or 1-617-346-6090 (collect calls accepted) Please note: O.A.T. is not responsible for flights delayed or cancelled, portions of trips missed due to such issues, or additional expenses incurred prior to joining your trip. Do you have any tips to help ensure a smooth check-in?

  13. Travel Insurance

    Adventure Travel Insurance to cover single trip, annual multi trip and low cost backpacker cover designed for adventure travellers by The True Traveller. ... Note there is no 14-day cooling off period when already travelling overseas so no refund of premium will be made in the event you cancel the policy.

  14. RS Tours Compared with Overseas Adventure Travel Tours: Update

    Overseas Adventure Travel originally offered refunds to travelers whose trips were cancelled or who cancelled their own trips within published cancellation policies. Overseas Adventure Travel is now reneging on promised cancellations and offering travel credits only. They essentially changed their policy and then retroactively applied that ...

  15. Overseas Adventure Travel

    Overseas Adventure Travel Response. Normally, the travel protection plan is not-refundable after a short period. This would've meant that Complainant was getting a refund of $700.00 ($350.00 for ...

  16. Overseas Adventure Travel Modifies Cancellation Policy Due to Ebola

    Resources. Webinars; Deals; e-Learning; Quizzes; Email Courses; Events. Subscribe

  17. COVID-19 cancellations (Part 3)

    My wife, Donna, and I were scheduled for a "Crossroads of the Adriatic" Balkans trip with Overseas Adventure Travel, or OAT (Boston, MA; 800/955-1925, www.oattravel.com), April 21-May 8, 2020.. About March 20, OAT's website stated that all trips through May 2020 were canceled due to COVID-19 and that one of three options for booked travelers was to receive a full refund.

  18. O.A.T.'s Travel Protection Plan

    We offer travel protection in partnership with Trip Mate, a company that prides themselves in superior customer service. Plans provide our travelers with a wide variety of benefits, and prices won't go up based on age. Thus far in 2023, 69% of our travelers purchased our Travel Protection Plan—which includes many covered reasons, with Covid ...

  19. Top 296 Reviews From Legit Overseas Adventure Travel Buyers

    Overseas Adventure Travel Company Information. Company Name: Overseas Adventure Travel. Website: www.oattravel.com. Laos/Vietnam cancelled: It was cancelled with two weeks to go. I had paid for ...

  20. Refund/Cancellation Policies

    Cancellation/Refund Request by Delegate Policy -- at least 24 hours before event start time: You may cancel your registration up to 24 hours before the virtual event begins and request a full refund of your virtual event registration fee by emailing [email protected]. Cancellation/Refund Request by Delegate Policy -- within 24 hours ...

  21. Ways To Save

    Maximum: Up to 150% of trip costs If you must interrupt your trip or return home early for a covered unforseen reason, the plan pays up to 150% of the non-refundable trip cost for your unused land or water travel arrangements, less any refund, plus the additional transportation cost to return home or rejoin your trip.

  22. Overseas Adventure Travel (O.A.T. Tours)

    Always Find the Best. On Travelstride you can find 18 trips to Overseas Adventure Travel (O.A.T. Tours) and more than 20,000 trips worldwide ranging from budget to luxury and private guided to group tours and everything in between. Only on Stride can you find and compare expert-planned trips from 1,000+ tour operators, cruise lines and local experts.

  23. Grand Circle Cruise Line Travel Protection Plan

    Plans provide our travelers with a wide variety of benefits, and prices won't go up based on age. Thus far in 2023, 69% of our travelers purchased our Travel Protection Plan—which includes many covered reasons, with Covid-19 treated the same as any other sickness under the plan. Trip Mate designed these enhanced benefits to give our travelers ...