i trip.com legit

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• Our Verdict: Is Trip.com Legit?
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We’re sure anyone with internet access knows what Trip.com is. This travel booking website has proudly made a name for itself, making it one of the biggest and most popular online travel agencies in the world. We’re regular users of Trip.com, and there are so many things to like about it, from its affordable rates to its wide array of travel services. However, is Trip.com legit? If you’ve never used its services before, you may have concerns about its legitimacy and whether it’s safe to book travel through it. Well, today is your lucky day, as we’re going to answer all of your questions. After reading this post, you’ll have a better understanding of Trip.com and be able to decide whether to use it for your upcoming trip. Without further ado, let’s get into it!

What is Trip.com?

Before we answer whether Trip.com is legit or not, let’s get to know about the online travel agency first. Trip.com is a Chinese company that works in the travel industry. It’s not just “a” travel agency, though, as it’s one of the biggest in the world. This isn’t shocking, considering it has more than 400 million users and offices in over 200 different countries.

Founded in 1999, its headquarters are located in Singapore. Also, CTrip, one of China’s biggest travel companies, acquired Trip.com in 2017. Thus, if you (or any English speaker) visit CTrip’s official website, you’ll be redirected to Trip.com. As a reputable company, Trip.com offers a wide range of travel-related services. These include flights, hotels, trains, rental cars, and even tours. No matter what service you’re looking for, Trip.com always has the solution for you.

Is Trip.com cheap?

While there are many big travel websites out there, Trip.com is considered to be a cheap option. It offers competitive prices on flights, hotels, and other travel services. In fact, we usually find Trip.com to be one of the cheapest websites to book travel, especially if we’re willing to be flexible with our travel dates and book in advance. By selling directly to the customers, it has low overhead costs so that it can offer you services at lower prices. However, it’s important to note that prices on Trip.com can vary depending on the time of year, the destination, and the type of travel service you are booking, just like any other website.

View this post on Instagram A post shared by Trip.com (@trip)

How to get the best deals on Trip.com?

As frequent travelers, we’re always looking for a way to get the best deal possible. If you decide to use Trip.com , we have several useful tips that may help you get the best deals!

• Be flexible with your travel dates: Whether you want to use Trip.com to book a flight, hotel, or rental car, it’s best to avoid booking at a peak season to get the best prices. Try to see which dates offer the most reasonable prices. For instance, our flight to Montenegro’s hidden gems, Kotor and Perast , was cheap as we flew in early September instead of the peak season, which is the summer months. It’s one of the things that makes Trip.com legit.
• Book the services in advance: We’re never sick of giving this classic tip. The earlier you book your flight or hotel, the bigger the chances are for you to get a good deal.
• Make a Trip.com account: If you haven’t had a Trip.com account, it’s time to make one. Yes, the website often offers great deals and discounts exclusively to its members.
• Download and use the Trip.com application: Booking a hotel or flight from your laptop screen may be more convenient since it has a bigger screen. However, if you want to get a better deal, try booking using the Trip.com app. We often get exclusive deals and discounts that aren’t available on the website.
• Bundle & Save: Before you check out the prices, it’s good to have a proper travel itinerary. Once you know the exact dates of your trip and where you want to stay, you can consider using Trip.com’s Bundle & Save feature, which includes flights and hotels. This can help you save money on your overall travel costs.
• Collect Trip Coins: By booking flights and hotels, writing reviews, and making posts about your trips, you can earn Trip Coins. 100 Trip Coins are the equivalent of 1 USD. So, the more you have, the bigger your discount is.
• Check the top deals: Trip.com also regularly offers special deals, promos, and discount codes. For instance, students can get a flight discount on certain services. Additionally, you can also get a special deal by booking a flight directly on the official website. Learn more about Trip.com’s special offers here !

What do users say about Trip.com?

We’ve used Trip.com so many times, and our overall experience with the travel agency has never been bad; not even once. We’re not the only ones who feel this way, though. On Trip.com’s official website, there’s a review section that leads you to Trustpilot , a trustworthy review website. As of this writing, Trip.com has a score of 4.1/5 from almost 60,000 reviews on the website. And based on those reviews, Trustpilot labels Trip.com as “great”.

When you have a closer look at the reviews, you’ll see that 73% of them are 5 and 4 stars. The majority of the reviewers are thrilled with Trip.com’s excellent customer service, easy-to-understand UI, wide selections of hotels and destinations, as well as its cheap rates. Yes, there are some complaints from the reviewers, too. However, it doesn’t take long for Trip.com’s customer service agents to reply to the complaints and provide them with the necessary assistance.

In addition to that, you can easily find its customer service contact on its website. You can use the online chat feature, email, or call its global access number (+1-646-362-8606) if you want to speak with the agent directly.

What are the pros and cons of using Trip.com?

Like other legitimate travel agencies, Trip.com has its own good and bad, too. Based on our experience, there are several pros and cons of using its services, which are:

• Competitive prices: The travel services, especially the flights, are often very affordable compared to its competitors. We also like how it has no hidden fee most of the time.
• Tons of services: Trip.com is a convenient one-stop shop for all your travel needs. From booking flights and hotels to renting a car and buying attraction tickets, it can do quite literally everything.
• Amazing customer service: As we said earlier, the customer service of Trip.com is great. One can easily contact the agent, and it’s available 24/7.
• Great for trips to China: Compared to other online travel agencies, we can confidently say that Trip.com is the best choice for trips to China. It has better flight and hotel options in China.
• It’s better to book directly from the official airline or hotel websites: This isn’t a flaw that only Trip.com has. Whether you’re using Trip.com or other travel booking websites, chances are you can get better prices and better change policies if you book your flight or hotel from its official website.

So, is Trip.com legit?

Yes, to answer your question, Trip.com is absolutely legitimate. It’s a safe online travel agency for booking travel. It has been operating for over 20 decades, so you don’t have to question its legitimacy. Trip.com offers competitive prices and a wide range of travel services. Also, to ensure everything is safe, it uses a highly secure website and SSL encryption, so all your information is safe. We also think the mobile application is easy to use. We’ve used Trip.com for God knows how long, and so far, we’ve never experienced anything bad. Even if we do have problems, its amazing customer service will be ready to offer help and solutions.

What is Trip.com used for?

Trip.com is one of the world’s largest travel agencies that offers a variety of travel-related services, which include flights, hotels, trains, car rentals, airport transfers, as well as tours and attraction tickets.

Does Trip.com have an app?

Yes, Trip.com has a mobile application for both Android and iOS devices.

Is booking through Trip.com safe?

Yes, it’s completely safe to book your travel using Trip.com, as it is a legitimate company. It has been in the business for more than 20 years and has a good overall reputation. For more questions, you can check Trip.com’s official FAQ page .

Some images on this article are copyrighted by Trip.com .

Author:  Peter S

A travel blogger and the founder of WOW Travel, Peter is a crazy dreamer with an insatiable desire for adventure who could never settle for an ordinary life or conform with the norm. After visiting more than 50 countries, he aims to travel with a purpose and inspire people to do the same.

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Is Trip.com a Legitimate Travel Business?

Looking to go on vacation? You might've stumbled across Trip.com, but is it a legit company to use? Is it trustworthy?

Trip(dot)com offers excellent discounts on travel-related services. Are you considering using them for an upcoming trip? Using the website to book flights, hotel reservations, car rentals, and more can help you save lots of money, but will they add any real value to your long-awaited vacation?

What are the risks associated with booking travel-related services from Trip? How do people feel about the website? Are there any other reliable alternatives to it?

What Is Trip.com?

Founded in 1999, Trip is one of the longest-running businesses in its sector. Whether you are booking a flight with a favorite airline, looking for a hotel overseas, or renting a car, it offers almost everything you might need while on vacation. The best part is that all of this is available at a massively discounted price.

Being an international company, Trip covers nearly all regions, with operations in almost 200 countries. Thanks to the extensive hotel network that it has built and the flight network it has set up connecting 5000 cities, Trip offers excellent discounts and offers. Moreover, to serve the needs of global customers, the website supports nearly 44 languages.

Although the company has grown enormously, you might still be wondering whether it's legitimate and trustworthy.

Is Trip.com Legit?

Yes, Trip(dot)com is legit and not a scam. Here's why:

• Trip(dot)com Group, a NASDAQ-listed company, owns this website.
• Over two decades in business suggests it isn't a shady company.
• Its extensive network of hotels and flights suggests other businesses trust the company.
• The company currently has more than 45,000 employees, indicating it's a well-established enterprise.

So what do other customers say about it?

What Do People Think About Trip.com?

The company has a rating of 3.7 out of 5 on Trustpilot . Even though it seems pretty good, nearly 26 percent of its reviews are one-star. Based on the number of reviews it has, over 7,000 customers are dissatisfied.

However, after checking reviews in more detail, it appears most problems mentioned are related to the services booked through the website, over which Trip had little control. Some people complained about dirty rooms in hotels, airlines canceling flights at the last minute, or poor customer support from hotels they booked.

Trip is not responsible for all such things, but the blame is on businesses listed on the website. In other words, most negative reviews don't refer to the company as having caused the issue. However, some people have shared issues specific to Trip(dot)com. Some of them are:

• Since the customer service representatives are not native English speakers, a language barrier is a major concern.
• There is a slow response time from the company when it comes to handling complaints, which results in further delays.
• The refund process takes a long time.

However, contrary to other companies, a Trip representative has responded to more than 91 percent of negative reviews and given reviewers instructions on how to resolve the issue and avoid it in the future. The company clearly cares about its reputation.

But why should you choose Trip over booking directly with the businesses?

Reasons to Use Trip.com for Your Travels

Here are some reasons why booking services from Trip(dot)com is a good choice:

• In comparison to booking the same service directly from a business, Trip deals are cheaper.
• There are numerous options for you to compare and choose from.
• You can book hotels and rentals abroad from the comfort of your own home.
• From one website, you can plan your entire trip and manage your finances effectively .
• Trip claims to offer the best deals. If the same deal is available elsewhere for less, the website claims to refund the difference.

The above reasons make Trip a top choice, but you should follow some tips to book services smartly.

Tips for Booking Services Smartly on Trip

Here are a few tips to remember when booking services on Trip(dot)com:

• Read the reviews of other customers who have used the same service through Trip.
• Check airline reviews outside of Trip(dot)com to determine how reliable they are. Don't be afraid to pay more for trustworthy options.
• Don't book flights through the website in emergencies. Getting them directly from the airline will enable you to reschedule it quickly in case of a cancelation or delay.
• Refunds can take around a week or even longer, depending on the situation. Make sure you have an extra budget in reserve to counteract that.
• Prepare a backup plan to deal with unforeseen circumstances.
• Give the customer support team proper details about your complaint to get it resolved promptly.
• Only book hotels and car rentals a few days before your vacation, so you don't have to request multiple refunds if your plans change.

How to Contact Trip.com Customer Support

If you prefer to talk to customer support by phone, you can find contact information on Trip.com's help page . The details vary by region and country, so contact the appropriate number for better assistance.

The easiest method, however, is to contact Trip customer support via live chat. To connect to a representative:

• Visit the Trip.com website .
• Click on the headphone (Service Chat) icon in the lower-right corner.
• You will need to sign in, so if you haven't already, do it now.
• Choose the option you need assistance with.
• Send any random question or query when the Trip chatbot greets you. You can say, for example, "I would like to speak with an agent."

By following these steps, you can avoid the annoying chatbot and connect with a real person.

Trip.com Alternatives

If you've had a poor experience with Trip or are concerned about the negative reviews, there are many other reliable options. The best alternative to Trip includes Booking(dot)com, Expedia, and TripAdvisor.

However, an even better option would be to use specialized services. Airbnb, for instance, can help you find affordable accommodation. Likewise, you can choose a well-known service for air tickets and rentals discounts. Despite the higher price, websites that offer dedicated travel services can assist you in better planning your journey.

Another excellent option is to use the local websites offering services in a specific country; the best local websites in the UK , for example. Besides being more trustworthy, you'll find better deals there.

Make the Most of Your Vacations

Those planning vacations can find everything they need at Trip. It does have some downsides, however. Hopefully, with some knowledge about choosing a deal on Trip(dot)com, you'll soon be one of the many happy Trip customers. And if the deals don't appeal to you, simply check out its alternatives.

Is Trip.com Legit? Reviews and How to Save Money

Trip.com is the only website I use when booking a trip to China. However, it has increasingly also become a popular travel site for booking trips to the United States, Canada, and abroad.

In this article, I'll review Trip.com, let you know whether it's good for travel in the United States, and give you some helpful hints for using it to save money.

Is Trip.com Legit?

Let's start with the first question: Is Trip.com legit? Yes, Trip.com is legitimate and completely safe to use (at least as safe as any other travel website like Expedia or Travelocity). I've used Trip.com and CTrip.com (its parent company) for over 10 years. 

Trip.com is now owned by CTrip , one of the largest travel companies in China (it was acquired by CTrip in 2017). If you've used CTrip to book your flights, you'll notice most English speakers are now automatically directed to Trip.com while Chinese speakers are directed to CTrip.com.

Is Trip.com a Chinese Company?

Yes, Trip.com is owned and operated in China.

Politics aside, this means that you'll often be dealing with Chinese customer support staff. In my experience, there are definitely some cultural and language issues you'll encounter if you need to get in touch with customer support.

Pros and Cons of Trip.com

Just like any other travel site, there are good and bad things about using Trip.com. Here are some based on my personal experience:

Pros of Trip.com

• Earn “Trip Coins” (reward points) every time you book
• Often very cheap prices (especially for airline tickets)
• Easy to contact customer service via chat
• Excellent for trips to China

Cons of Trip.com

• Overseas customer support means there can be language and cultural issues
• Still better to book hotels and flights directly through hotel/airline websites when possible
• Polarizing User Interface (UI) – You'll either love it or hate it
• Foreign (China) based company 

Let me give a quick overview of the pros and cons:

(Pro) Trip Coins – When you book with Trip.com, you get Trip Coins, which are basically reward points you can use for booking future trips. It works out to around 5% of your purchase price, so it's not bad.

(Pro) Cheap Prices – Trip.com offer prices that are often much cheaper compared to competitors like Travelocity and Expedia, especially for airline tickets. You're typically not going to be surprised by any hidden fees either.

(Pro) Easy to Contact Customer Support via Chat – Opening up a customer chat is extremely easy (and not buried in a million sub-menus as is often the case with other websites).

(Pro) Great for Chinese Travel – This won't be applicable to a lot of people reading this, but if you're traveling within China, Trip.com is basically  the site to use, especially for booking Train tickets.

(Con) Overseas Customer Support – Trip is getting better in regard to its customer support but it's still not uncommon to get overseas customer support which can lead to communication problems.

(Con) Better to Book Direct – There's one flaw with all travel booking websites (whether it's Trip.com or any others) and that's that it is better to book direct through airline and hotel websites when you can. Often you'll get better prices, more flexible cancellation/change policies, and easier customer service when you do.

(Con) Polarizing User Navigation – You're either going to love the UI for Trip.com or hate it. There's not a lot of bells and whistles which means you're not going to get inundated with a million upsells but you also won't be able to find detailed information on hotels. 

(Con) Foreign Based Company – Trip.com is Chinese owned. For better or worse, I recognize in the current political climate this can be an issue for some.

Trip.com Reviews vs. Other Travel Websites

Trip.com ranks far better than other travel booking websites such as Travelocity, Expedia, and Booking.com on review aggregator websites such as Trust Pilot and the Better Business Bureau . To be blunt, most other travel booking websites rank terribly  while Trip.com ranks fairly well. To be fair though, there is likely a bit of “gamesmanship” involved with how Trip.com is managing its reviews, i.e., the score is likely over-inflated.

Is Trip.com Good for US Airline Tickets?

Trip.com is  the website for booking travel to China, but it is also good for booking trips to and within the United States. In many cases, Trip.com is the cheapest booking option, especially for airline tickets.

In my experience, the price of airline tickets on Trip.com is lower than on other travel booking websites. You might be suspicious of these prices that are “too good to be true” but, as someone who has booked countless flights through Trip.com, I can tell you there's nothing to fear.

Is Trip.com Good for Booking Hotels in the US?

When it comes to booking hotels, Trip.com, in my experience, is very comparable to other websites such as Expedia or Travelocity. However, I rarely book Western hotels through Trip.com simply because it's usually not the cheapest option.

With that being said, it's worth noting that most hotel stays will earn you approximately 5% back in Trip Coins, which most other websites don't offer. So if Trip.com and another website offer the same price for the same hotel, keep this 5% bonus in mind.

Is Trip.com Good for Booking China Trains, Hotels, and Flights?

Trip.com is good for booking US trips, but where it really shines is travels to China. This probably won't concern many of the people reading this, but if you're planning to travel to China, then Trip.com is going to be your best friend.

Why is Trip.com so good for booking Chinese travel? First, in terms of train bookings, it's essentially the only English-friendly booking website. Second, when it comes to airline tickets and hotel bookings, most Western websites have limited options for Chinese flights and hotels.

How to Book a China Train Travel with Trip.com

Traveling by train in China is wonderful—booking train tickets is a different story. Most Chinese people use WeChat to book train travel, but this isn't an option for foreigners.

Foreigners have three options for booking trains:

• Book at the train station. This requires you to get there hours in advance, try to figure out the train schedule, and deal with language barriers. The only advantage is there's no booking fee.
• Book through the official Chinese railway website 12306.cn . Not an option for foreigners really, as you can't pay with a foreign credit card.
• Book through Trip.com . Enjoy an extremely Western-friendly website, view easy-to-understand schedules online, and book easily with your credit card. The downside is you'll have to pay a $5 to $10 booking fee.

Is Trip.com Good for Booking Hotels and Flights in China?

Trip.com is also a better option for booking hotels and flights in China than other Western travel booking websites because of the number of options. 

Western travel booking websites like Booking.com and Priceline will have many Chinese hotels and airlines available, but they won't have as many as Trip.com. Now, to be fair, if a Chinese hotel isn't available to be booked on your favorite Western travel website, you probably don't want to stay there if you're a first-time traveler to China (Chinese hotel standards are vastly different than Western Hotel standards). 

For airline tickets, the same is true: Trip.com will have far more flight options to China than Western travel booking websites do. Western websites will have the major Chinese airlines like China Southern and China Eastern, but they won't have the smaller Chinese airlines. 

In conclusion, Trip.com is a perfectly safe and legitimate website for booking travel both in Western regions like the United States, Canada, and Europe, as well as in China. Airline ticket prices tend to be priced below average compared to other major travel booking websites, and when it comes to booking trips within China, Trip.com is the best  choice.

Have you tried booking on Trip.com? If so, what has your experience been? Let me know in the comments below.

Dave Bryant

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Trip.com is not legit. It’s a bait and switch. They give low prices, confirm the reservation, and then cancel the next day, and attempt to book you at a shitty resort instead.

Never Trust this app we had terrible Experience eith them we just loss a huge amount of money with them amounting more than USD2000..we did not receive even a single cent from them like literally we wasted our savings with this apps

I have very bad experiences about trip.com. Never trust them.I have loss huge amount of money. They are absolutely terrible.I have bought two tickets from Bangladesh to Russia. But they have changed the date.So when I asked to refund my money they didn’t gave me any single money. This is the policy they use for achieving money from people.this is their trap.I’m gonna file a case against them.

muito bom super indico praticidade e conforto

Don’t buy trip.com, I’ve purchased a round trip to Seattle paid almost $100.00 for extra insurance on the flights, didn’t got any info that I must check in on the internet before got to the airport, got there and the airline didn’t allowed me to get in the plane after I waited forever to do the Electronic ticket without any success the attendant was even worse, told me to get on line to check in at gate, only to them tell it was to late for me to get to my flight. I lost my flight all together and the next flight was 2 days from that day “ no good “ I place a claim they denied and no one did nothing to help. Start from this company to the airline. I lost all my money, about $500 dollars.

i lost my booking in trip.com. I booked my trip at 4am and the checkin suddenly change to day in the past. my booking suddenly become checkin in yesterday and check out by today

I called to complain but trip.com denies its their system issue and try to talk to the hotel but failed. I sincerely advised dont book from them anymore !!

do not trust this website or app!!! i lost over $6k and american express believes them. i’m so disappointed in american express too.

Despite what many of the comments have said here, I’ve had an excellent experience with Trip.com. The communications have been super clear and the refund process super quick with refunds coming back into my account within days as opposed to weeks for many vendors. Whenever I’ve had to speak with customer service through the live chat to amend details or ask questions I’ve been extremely impressed with how efficiently my requests are handled. I’ve only booked hotels through them though as I almost never book flights through a third party vendor due to the added complexities around needing to make changes etc. I wanted to point out an inaccuracy in the article that 12306.cn does take foreign bank card now, as of September 2023 when I last booked a set of train tickets through an Australian bank card with them. I agee that trip.com provides the best user experience for booking Chinese train tickets as a foreigner, but the booking fees end up being quite steep if you need to book a lot of travel. 12306.cn doesn’t take any fees and it also tells you how many tickets are left which is very helpful as seats can sell out very quickly. The learning curve is all in booking the first ticket and then after that it’s super easy.

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Is trip.com legit or scam – can i trust it.

• October 29, 2022

Consider using Trip.com to make hotel and flight reservations if you want a hassle-free experience. Interested in the website’s security? You no longer need to wonder, as this article clarifies some points about the travel agency to assist you in making an informed choice before hiring them.

Table of Contents

What Is Trip.com

Trip.com is a legit global travel agency that caters to over 400 million users worldwide, providing hotel and flight reservation services worldwide. The business has more than 45,100 employees working across the globe, and it has a strong network that enables customers to book train, flight, and attraction tickets as well as hotel reservations.

It’s incredibly simple to book services on Trip.com because all you need is a computer or mobile device with internet access. With this, you can simply visit the Trip.com website and use the platform there to look for your preferred service, including flights, hotels, trains, rental cars, and more. Enter your location, the number of guests, and the dates for check-in and check-out. Including the name of a particular hotel in your search is an option if you have one in mind.

The hotel that best suits your needs is then identified by Trip.com after reviewing your preferences. You can narrow your search until you find the perfect hotel room by filtering it based on your guests, star ratings, budget, and a number of other factors. The process is the same whether you are reserving a hotel, flights, or rentals, so it’s super simple.

Pros & Cons Of Trip.com

• Secured payments
• The company offers various deals and discounts
• Competitive prices
• The company has a vast network of hotels, flights, and vehicle renting services to choose from
• Worldwide coverage and accessibility from anywhere
• Slow refunds
• Numerous negative reviews
• Poor customer service
• Several online complaints about last-minute cancellations

Is Trip.com A Scam Or Is It Legal And Secure?

You can reserve hotel rooms, flights, and rental cars through Trip.com, a reputable travel agency. The organization secures all the data it gathers about you with a working SSL certificate.

The information about you on Trip.com include:

• Identification information includes, among other things, your name, address, and account number.
• Personal information includes information about a person’s bank account, insurance policy, health, and finances, among other things.
• preferences, such as region and language.

Is Trip.com Worth It?

Trip.com is a legit online travel agency offering a broad travel service network to over 400 million users. The travel agency is a part of Trip.com Group, which is listed on the NASDAQ. With over 1.4 million hotels spread across 200 regions and countries, Trip.com’s extensive network enables customers to choose from more than 2 million unique flight routes that connect more than 5,000 cities worldwide. One of the top firms in the travel sector, it is thought to be.

Trip.com: Is It Trustworthy And Reliable?

Internet reviews of Trip.com are split. While some have given it high ratings, others have given it low ratings.

According to Sitejabber, the business has a consumer rating of 1.18 stars out of 625 reviews. A poor rating of 1.16 out of 5 from the Better Business Bureau (BBB) was also given to them. On the other hand, Trustpilot’s analysis of 23,847 reviews gave the business an average rating of 3.5 out of 5 stars.

The main reasons for the satisfied customers’ happiness with their shopping experience, good customer service, and affordable prices. Disgruntled customers, on the other hand, lamented having trouble getting refunds, having problems with their credit cards, and having problems with the quality of the products. Trip.com appears to have a balanced mix of favorable and unfavorable comments.

Trip.com’s Customer Service Guarantee states that if your reservation is ever canceled by the supplier, Trip.com will refund not only your full payment but will also give you additional compensation based on the situation.

How Is Trip.com Able To Sustain Itself?

Through the booking and reservations of hotels, flights, trains, and cars, Trip.com generates revenue. Its offerings are divided into 5 operating segments, namely: Accommodation Reservations, Transporting Ticketing, Packaged Tours, Corporate Travel, and Other Businesses (an example is the company’s advertising revenue)

The Transportation Ticketing and Accommodation Reservations divisions of Trip.com generate the majority of the company’s annual revenue, which totals billions of dollars.

The company’s revenue increased dramatically by 60% between 2016 and 2018, from just under $2.9 billion to just under $4.5 billion, thanks to its expanding customer base. Trip.com is still able to make enormous amounts of money from its services in spite of the numerous discounts and rewards it offers to its customers.

Best Trip.com Alternatives

If you are not comfortable with the mixed reviews about the company, you can consider checking out these Trip.com alternatives:

• Travelocity.com
• Booking.com
• Hotwire.com
• Priceline.com
• Tripadvisor.com
• Lodging.com
• Cheaptickets.com
• Flysera Booking
• Ski Deal Comparison

Is There Protection And Safety Provided By Trip.com?

You must still inquire about Trip.com’s safety even though they are a reliable travel agency.

Trip.com will need identification details about you, such as your name, ID document number or passport number, phone number, email address, and account number in order to assist you in booking hotel rooms, flights, or rental cars.

Including, but not limited to, the numbers associated with your credit and debit cards, other financial data, important insurance policy specifics, and personal and health-related details.

The website also gathers information about your IP address, device information, software information, and a special online or personal identifier for you. Trip.com also keeps track of how users use its website and app and customer accounts, and it claims to share your personal information with its suppliers and travel partners in order to deliver its services to you.

Users’ Sensitive Data

When this information is sold to a third party, they may use it to send you targeted advertisements for travel-related goods or services that they hope will pique your interest.

Trip.com asserts that user information security is of utmost importance and that security protocols have been established for all phases of data collection, storage, display, processing, use, and destruction. They have security measures in place, including SSL encryption and encryption algorithms to hide sensitive data, in addition to access control. To properly protect your account and password, you are advised, though.

Safety Tips And Privacy With Vpn Unlimited

Your personal information and online activity should be under your control.

By utilizing VPN Unlimited, you can guarantee that no one, including your internet service provider, will ever be able to see your identity or your online activities. The implication of this is that, despite Trip.com’s policy to collect user data, it will be impossible to access yours.

How Do I Revoke My Plane Ticket?

Go to the booking details and select “Cancel Flight.”

What Procedure Applies To Refunds?

• Refund of funds: The business will deduct the cancellation fee and deposit the remaining funds into your original payment account.
• You receive refunds in the form of airline gift cards. You will receive the coupon information via email.

What Is An Airline Voucher?

When a cancellation is processed, you are given a voucher. You can use it to take the placed sum out of the price of the ticket.

Will My Refunded Reservation Be Reinstated?

Unfortunately, you cannot use the canceled ticket. You can book again.

If My Visa Is Denied, Can I Cancel My Ticket?

If that occurs, the refund policy enables you to request a refund; to do so, get in touch with the business via email or the 24-hour hotline.

Am I Able To Withdraw My Request To Cancel?

Yes, but you should do it before the ticket is processed because tickets that have already been processed cannot be cancelled.

My Booking Has Already Been Canceled, But I Haven’t Yet Received My Refund. What Can I Do?

You can click “All Bookings” to check your request’s progress.

The Cancellation Progress Goes Through The Following Process:

• Request submission and waiting for processing by Trip.com
• The cancellation process starts by confirming the cancellation policy
• Once the business has determined that the reservation qualifies for a refund, they collaborate with the airline to process the refund.
• Back to the original payment account goes your refund. The amount may not show up immediately in your account, depending on the bank or card issuer.

I Want To Cancel A Portion Of My Ticket; How Do I Do That?

You can use your departure ticket and then revoke your return ticket. Tickets for the departure cannot be refunded.

Costs Associated With Using Trip.com

Booking is not free. The airline or supplier’s fee is passed along to the customer.

My Ticket Should Arrive Soon.

In your payment confirmation email from the booking details page, you can see when your ticket will be issued when you book your flight.

If My Ticket Doesn’t Work, What Can I Do?

To receive assistance, get in touch with the business by phone or email.

How Long Must I Possess A Used Driver’s License?

Many rental companies demand that you have held your license for at least a year before applying.

What Are The Necessities For A License?

The driver’s license you present must be current. The original rights are not accepted in copies or temporary licenses.

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Legitimacy Unveiled, Truth Revealed

Is Trip.com Legit? (Beware Before Booking)

Last Updated: November 21, 2023

Trip.com generally offers cheaper rates than booking directly with a hotel, airline, or car rental company.

As a result, the following questions surely arise in the mind of a first-time user:

• Is Trip.com legit, reliable, and safe?
• Why is Trip.com cheaper than booking direct?
• Should I book through Trip.com?

So if you’re also looking for the answer to these questions, this article is for you.

Let’s begin straight away.

Is Trip.com Legit?

Should you book through trip.com or directly, 8 tips to book safely on trip.com, why trip.com is cheaper than booking directly.

Trip.com is legit as it is owned by Trip Group, the world’s leading online travel company. However, booking through Trip.com carries greater risks of issues than booking directly since it acts as an intermediary between the customer and the travel provider.

Though problems can happen with booking directly as well, the chances are much lower compared to booking through Trip.com.

Why are the risks associated with Trip.com high? 

Well, it is due to the involvement of a third party (Trip.com). 

Let me explain!

Basically, Trip.com solely acts as an intermediary between the traveler (you) and the hotel, airline, car rental companies, and other travel services.

As a middleman, Trip.com collects the payment and is responsible for your booking.

Since your contract is not directly with the hotel, car rental, or airline company you booked with, they are not responsible for your booking, and don’t expect any direct help from them.

In case of any issues between you and the travel provider , you will have to involve Trip.com, and then they will reach out to its partner travel provider on your behalf to resolve the matter.

But the problem is:

There is a lack of customer support on Trip.com.

It is not just Trip.com where customer service can be lacking; online travel agencies (OTAs) generally skimp on customer service to keep their costs down and offer you cheap bookings.

The lack of customer support is one of the reasons why Trip.com and other OTAs are able to offer cheaper rates than direct bookings.

Therefore, if you’ve booked through Trip.com then there is a good chance you are going to be stuck in a lot of back and forth between you, the host, and Trip.com before your issue is finally resolved.

However, there are possibilities that your issue might not be resolved either, especially if it is urgent due to the lack of customer service.

Similarly, when you are booked through Trip.com then it becomes complicated to make changes or cancellations to your bookings, especially in the case of flight reservations.

While you may be able to easily make changes or cancellations to other travel services, doing so for a flight reservation is very challenging.

In fact, it is almost impossible to cancel or change flights booked through Trip.com.

The reason is that even if you booked directly with the airline, making changes, especially cancellations to your flight, is challenging.

And if you booked flights through Trip.com, things are going to be more complicated because of the third party involvement.

Having a middleman can complicate any mishaps because airlines will tell you to coordinate any issues through Trip.com rather than offering you direct assistance.

And Trip.com may then turn around and push things back to the airline, leaving you stuck in the middle.

On the other hand , it is far more convenient to make amendments, cancellations, or resolve other issues when you book directly since there are no intermediaries involved.

Additionally, the travel provider (hotels, airlines, car rental, etc.) gives high priority to customers who booked directly with them rather than those who booked through Trip.com.

The reason is simple: 

They make more profits from direct sales over those made through Trip.com since they won’t have to pay any fees.

Aside from that, it is much easier for them to manage the customers who booked directly rather than those who booked through online travel agencies like Trip.com , Booking.com , Agoda , Expedia , Kiwi.com , Super Travel , etc.

One example of it is that the hotels may not receive your booking confirmation from Trip.com , resulting in overbooking for the same room.

Because of this, there have been many instances where a guest has been stranded in a strange city without any room availability in the hotel, despite making an advance booking with them through Trip.com.

Direct bookings, on the other hand, do not have any risks of missing your booking confirmation since there are no third parties involved (Trip.com).

In a nutshell:

Trip.com works out just fine until something goes wrong.

The major advantage of booking anything through Trip.com is that they usually offer cheaper prices than booking directly.

But if things go wrong, it gets complicated to make cancellations, changes, or resolve any other issues when you’re booked through them because of the involvement of an intermediary (Trip.com).

Having said that, let’s conclude: Is Trip.com legit?

Even though booking through Trip.com carries a higher risk of issues than booking directly, it is indeed a legitimate platform.

Trip.com’s legitimacy cannot be questioned because it is owned and operated by one of the largest online travel companies in the world, Trip.com Group (formerly Ctrip.com), who also owns Skyscanner , Ctrip , and Qunar .

Trip.com Group has been in business since 1999 , listed on NASDAQ , and has over 45,100 employees and over 400 million members, making it one of the world’s leading online travel agencies.

If Trip.com were a scam company, it probably would not be a part of the Trip.com Group.

Considering these facts, one can easily judge whether or not Trip.com is legitimate.

There is almost never a reason to book through Trip.com if the price difference is the same or slightly cheaper.

However, if the price difference between booking through Trip.com and directly is significant then it mostly comes down to personal comfort.

Personally, I highly recommend you to AVOID booking flights through Trip.com

As you know, the process of making changes, cancellations, or resolving other issues becomes more complicated if you’ve booked flights through Trip.com.

Contrary to this, dealing directly with the airline is much more convenient in case of changes, cancellations, or any other problems.

I always recommend booking flights directly even though the price difference is significant.

Additionally, I do not recommend Trip.com for booking rental cars, taxis, and other travel services except hotels.

I only recommend Trip.com for booking hotels but only under the following conditions:

• The price difference is significant between booking directly and through Trip.com.
• Booking an average hotel, not an expensive luxury hotel.
• Not making reservations for a large number of days at once.

Apart from these conditions, you must be aware of these:

Before you book anything, here are the eight tips you need to know to minimize the risks associated with booking through Trip.com:

1. Choose a Safe Destination For Your Stay

Before you book, thoroughly research the travel destination you’re considering for your stay to be aware of common scams, political issues, and other safety concerns.

Look for an area that appears safe and friendly. 

I highly recommend you to always book your stay in urban areas, where there are plenty of people and access to basic facilities in case you need any help.

2. Check The Photos of The Hotel & Its Rooms

Prior to booking any accommodation, check multiple photos of it provided in the listing.

If the property seems good to you, then make sure to check the photos of the room you’re considering booking.

Note: The hotel presents its best side to you in the photos. To get a realistic picture of a hotel and its rooms, you need to:

3. Read Guest Reviews

Be sure to read guest reviews thoroughly before booking your accommodation to know what other guests have said about the property.

It is recommended to choose your accommodation with a minimum of 70+ reviews and a star rating of at least 4 out of 5 and also check the photos uploaded by other guests in the reviews.

By checking the reviews, you can get plenty of behind-the-scenes insights into what the accommodation is like and what to expect from it before making your reservation.

In case you’re wondering:

Are the reviews on the properties listed on Trip.com real?

Absolutely, since the reviews can only be submitted by people who have genuinely stayed with the property before.

4. Be Aware of Policies

Oftentimes, guests overlook the policies when booking which results in unsuccessful cancellations and refunds later on.

To avoid such issues, be aware of the room cancellations and refund policies before booking.

In addition, make sure to read the property policies as well.

Similarly, carefully read the policies of other travel services (flights, cars, taxis, etc.) when booking through Trip.com. 

However, I do not recommend booking anything through Trip.com except hotels.

5. Check Your Hotel & Room Amenities

Before making the reservation, make sure the hotel you’re considering has the amenities you need.

Most importantly, you should also check if the room has the amenities you require.

Following the tips above, you’re ready to book your accommodation. 

When booking, however, you must:

6. Make Sure The Booking Details Are Correct

Providing incorrect details can cause problems, especially in the case of flight reservations since making changes to flights booked through Trip.com is almost impossible.

To avoid any problems, make sure the booking details are correct when booking anything through Trip.com.

7. Confirm Your Booking

As you know, one of the major risks associated with booking a hotel through Trip.com is that the hotel you’re booked with might not receive your booking confirmation from Trip.com.

This could result in no room availability when you arrive at the property.

To avoid such problems, you must confirm your booking from the hotel as soon as you book and before arriving at the property.

With that being said, the final tip for you is to:

8. Print Out Your Itineraries

Upon successful booking, Trip.com will send you a confirmation email outlining the details of your stay, what’s included in your package, cancellation and refund policies, and other important information.

While you can present an electronic copy of your booking confirmation at check-in, it is preferable to print out your itineraries before you begin your vacation to avoid any problems.

There you have it!

By following these eight tips, you are less likely to run into any problems when booking through Trip.com.

Trip.com is able to offer cheaper prices than booking directly because of these two primary business models they employ:

• Merchant Model
• Agency Model

1. Merchant Model

Trip.com uses the merchant model to buy hotel rooms or another type of booking in advance and in bulk to get discounts and then turns around and sells them to you and me over time at a higher price, passing some of its commission on to us.

Confused? Consider this example:

Trip.com uses its purchasing power to buy rooms in bulk and in advance to get a discount rate from the hotel.

For instance, Trip.com books a block of 50 rooms from a hotel for $100 per night while the current market rate sits at around $150 per night.

Over time, Trip.com resells those rooms at a higher price but not than the current market rate by the hotel.

• Trip.com gradually resells those 50 rooms for $130 per night.
• Trip.com profits $30 if one customer books a room through them.
• The customer (you) is still able to purchase below the current market rate by the hotel which can’t be lower than $150 since Trip.com already reserved those rooms.

By selling these rooms at a higher price than they purchased them for, Trip.com made a profit but also presented savings to us over the current market rate.

Trip.com also employs the merchant model with airline tickets, cars, and other travel services and then combines the different bookings to offer an attractive vacation package with built-in savings over booking the components independently.

So that’s one of the major reasons why Trip.com is able to offer cheaper prices to us than booking directly.

Another reason how they are able to offer cheaper rates is because of:

2. Agency Model

In the agency model, Trip.com acts as a salesperson and facilitates a booking between the customer and the hotel, airline, car rental company, and other travel services it provides.

To help them sell their bookings, Trip.com gets a commission in exchange.

Basically, Trip.com allows anyone to list on their platform for free and charges a percentage of commission (varies between 10% to 20%) from them once a sale is made through their platform.

Since the travel providers (hotels, airlines, taxis, etc.) pay a commission to Trip.com when a traveler books through them, Trip.com, in turn, may pass some of that commission on to consumers.

Thus, Trip.com is able to offer you cheaper rates than booking directly.

As far as the legitimacy of Trip.com is concerned, it is certainly a legitimate online travel agency.

However, if something goes wrong when you’re booked through Trip.com, resolving your issues and making changes or cancellations can be challenging.

Although issues can arise even if you are booked directly, the chances are lower and it is much easier to resolve your problems since there are no third parties involved (Trip.com)

On the plus side, Trip.com typically offers cheaper rates than direct bookings with the hotel, airline, and other travel services.

To wrap up, here are my two cents:

Avoid booking everything, especially flights, through Trip.com except hotels or other types of accommodation but only under these conditions:

• The price difference is significant.
• You’re not booking an expensive luxury hotel.

In addition, you must be aware of the safety tips shared above before you book your stay.

Hopefully, all of your concerns are cleared up regarding Trip.com’s legitimacy, reliability, and safety.

If you’ve any questions or want to share your personal experience, please feel free to comment below.

Trip.com FAQs

Is trip.com reliable.

Trip.com is reliable for booking hotels, but only when you do your due diligence before booking. However, it is not very reliable for booking flights, car rentals, and other travel services.

Is Trip.com Safe?

As far as the safety of your account and personal information is concerned, Trip.com is certainly a safe and secure platform. However, it is not very safe and reliable for booking flights, car rentals, and airport transfers.

About Arslan Javed

Arslan Javed is the founder of Ecomsay. He has years of experience in scrutinizing online businesses and has made it his mission to establish this platform as your one-stop trusted source for verifying the legitimacy of online businesses and platforms.

I just booked impulsively a flight trip with “trip.com” as the deal was temporary. Thanks for the detailed informations, hopefully my plane won’t been overbooked 🙃 I saw it can happened for hostel room, can It happened for flights as well? What should I do in this case?

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So I'm browsing for hotels and found one I've been eyeing offered at trip.com for about 30% lower than Booking and Agoda. That doesn't seem too good to be true, but I've also never used this site. Anyone with any experience with trip.com?

1,498 replies to this topic

So as expected nothing is hidden and we will never learn more about their sneaky or predatory ways as Lucy won't come back. Although I would be delighted to be proven wrong.

Learning points. Just because you choose not to read the terms and conditions doesn't mean they are hidden. And just because you don't like them when they are pointed out doesn't automatically make them predatory.

>>I fly in less than a week now and they still completely refuse to issue replacement tickets.<<

If you didn't get what you paid for or were charged for, then immediately take it up with your credit card bank! But next time you choose to use a shonky ticket agency or one who is new to you, be sure to do better research. There are over 1200 warnings here, from people just like you with aftercare needs.

This post has been removed at the author's request.

You you should stop chasing the fictional cheep price fairy as it does not exist.

These companies do not have live pricing , so they only guess what the price might be and when they can not buy your ticket at a cheaper price then you paid they come back with some excuse (made up, like a long name) and ask you for more money.

BIG WARNING BELLOW.

DO NOT cancel this reservation. If you do you will lose a lot of money and even a chargeback might not get any of it back. Canceling would be a suckers play, do not fall for this. Just tell them either refund you or give you the ticket for what you paid. If not just file a chargeback.

DO NOT give them a penny more.

The cheap price fairy does exist, but anytime something goes wrong, they will either give you boiler plate excuses or they will simply ignore you after a few emails.

It is impossible to make money and offer cheap price with good services.

I just booked a ticket from Auckland NZ to LAX for December. I panicked after reading negative posts so I contacted Trip.com immediately. It turned out I panicked for nothing. My ticket was issued as I was communicating with customer service. They were very helpful. I did click the button to "expedite." Not sure if it had anything to do with ticket being issued immediately. Hope this helps. It does appear they are legit so I would use Trip.com again.

Good to hear this part worked. Please come back and post after you have successfully completed your travel.

Bonus points if there are any changes in schedule or delays or cancellations that trip.com gets you through,

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Is trip.com legit? Why you should never use them in 2023 (or ever)

If you’re searching for flights through popular flight search sites such as Skyscanner, you’ll have probably come across trip.com.  Flights listed on their site are often significantly cheaper, sometimes even 50% cheaper than those listed in other places. The temptation to grab these tantalisingly cheap deals is understandable, but, if Internet searches are anything to go by, many budget travellers are asking themselves whether trip.com is legit, trustworthy, reliable or safe to book with . Having had an absolutely terrible experience with this company in July 2022, I’m here to answer your questions with some hard truths, and hopefully save you a lot of hassle, money and heartache.

TLDR: Never book anything with trip.com. They are absolutely the worst travel company I’ve ever dealt with. 

Here’s a little bit about what happened to me. If you’re asking yourself is trip.com legit or safe and just looking for straight answers to your questions, feel free to skip my horror story and just read the rest, though I assure you that you will be thinking twice about booking with them once you hear what happened to me (and others!).

Learn how to avoid travel pitfalls with these handy flight booking tips >>

Contents my trip.com nightmare is trip.com legit is trip.com legit for flights is trip.com legit for hotels is trip.com trustworthy is trip.com safe who are trip.com how can you contact trip.com how can you get through to a real person on trip.com’s annoying chat feature how can you get through to a manager on trip.com what other things can you try if you’re getting nowhere with trip.com conclusion have you had a bad experience with trip.com, my trip.com nightmare.

I booked a return flight on trip.com, as I was due to go to an important family event in California. The day before my flight was due to leave the UK, I received an email from trip.com saying my flight was cancelled by the airline . When trying to rebook travel through their website, I was told there were no available flights, although there were plenty of flights still going (including on their own site). UK / EU law states that if your flight is cancelled by the airline you have a right of being rerouted to your destination by any means necessary, or alternatively receive a refund. As I was supposed to go to a specific event, I wished to be rerouted.

I then found out that trip.com, even though they have a UK phone number, are actually a Chinese company . Dealing with their Chinese call centre was terrible – agents with poor English repeatedly giving me contradictory information about whether or not I was being booked on a flight, then insisting there were no flights available. They didn’t care at all that I  was going to an important event . When I asked to speak to a manager, they always said one wasn’t available, and if I insisted and refused to get off the phone, they’d get another agent, which I’m pretty sure was only pretending to be the manager, seeing as they had no additional authority or knowledge (but hey, at least they didn’t just change their voice and pretend to be the manager, like what happened to this lady when she tried to speak to one!). I was told I was being put on another flight, then when I woke up at 4am to go to the airport, had an email saying the airline rejected the request.

After spending several days trying to sort this out, I was eventually told there were no flights and forced to take a refund or lose my money . This refund would apparently come in “up to 14 working days” because of the airline. To cut a long (and horrible) story short, I missed out on the event I’d been looking forward to for many months, because they would not put me on another flight. I was left with no ticket and a vague promise of a refund that may or may not come.

Having left them one star reviews everywhere I could ( here and here , for example)  they offered to “expedite” my refund request so that it takes up to 7 working days (how? I thought the airline made that impossible? Hmm) and offered me $50 in site credit as compensation, which is absolutely insulting considering they ruined my trip with their incredibly poor customer service . They keep insisting it’s not their responsibility to reroute me if the flight is cancelled and seem to think I should be grateful that I am even getting a refund.

As of today, I am not even sure the refund is really coming, as I only have their word that it’s on its way.

As far as I am concerned, booking through them does not negate my legal rights, which, since the flight was due to leave from a UK airport, mean I have the right to be rerouted by any means necessary to get to my destination in time. Having booked through them, I couldn’t go directly through the airline, so it’s up to them to ensure my legal rights are upheld. I believe they broke the law by refusing to reroute me when I repeatedly and clearly stated that was what I wanted.

But regardless of whether they broke the law when they refused to reroute me or were unable to do so because of constraints placed on them by the airline (which is what they are claiming), the bottom line is that I booked through them and was therefore denied my legal rights . Reading the many many bad reviews they have on sites like Trustpilot  , Sitejabber , and others, it seems like I am far from alone. At least I wasn’t stranded abroad because of their screw up like this person , or had my flight changed to another country without my consent like this one ! Still, my summer plans have been absolutely ruined because of their awful customer service .

I should also note that Trip.com have also repeatedly ignored a subject access request from me. This is a legal requirement in the UK that states they have to provide me with the personal information they have on me if I request it. This includes recordings of any calls made to the customer service centre, including the one where I repeatedly said I did not want to cancel my flight and wanted to be rerouted.  

( UPDATE: 8 days, several calls and dozens of emails later, I was finally provided with the details on how to get my information out of them as per my subject access request. This happened after I emailed Skyscanner’s CEO , which got this handled by Skyscanner’s customer service manager. After emailing their data compliance people I was told I’d get an answer within one working day . It’s now been almost two weeks and I’ve heard nothing back . Meanwhile I was being offered more compensation, but still not what I asked for, which is the equivalent of a flight to my original destination. trip.com then basically disappeared and stopped answering my emails , even though I’ve asked for an official response if the insufficient offer of compensation they’d made is their final offer.)

Eventually, after chasing Skyscanner again, I got a reply and some compensation. It basically took me over a month of constant hassling and going on a bad PR rampage to get it, and it was still less than what I thought was fair.

After my terrible experience and the resulting research I did, I am now able to answer some of the most common questions about trip.com,  including things like “Is trip.com legit?”, “Is trip.com safe to book with?” and all those other questions that show people are not quick to trust this company. So…

Is trip.com legit?

The answer to this depends on what you mean by “legit”. trip.com is a real company, though in practice they may as well be a scam . The experience myself and many others have had with them often ends up being out of pocket, with no flights , wasting whole days trying to get anywhere with their agents, having to spend hundreds and even thousands of dollars or pounds to get to your destination, being stranded or having to give up on your holiday.

Is trip.com legit for flights?

Absolutely not. If your flight gets delayed, cancelled or is otherwise affected by the sort of issues that are now happening all the time you may well lose your money and not have a ticket . Trip.com may refuse to refund you the money or hold onto it for months or even years.

Is trip.com legit for hotels?

I’ve never booked a hotel through them (and never will), but reading people’s reviews, it seems they are just as bad for hotels as they are for flights . They often forget to notify the hotel of reservations , leaving people stranded and their site doesn’t update when hotels are closed down or are full, meaning people can turn up in the middle of the night with nowhere to stay. If you book with trip.com you are gambling away your money and potentially also your safety .

Is trip.com trustworthy?

In my opinion: absolutely not . Trip.com is based in China. Nothing inherently bad about that, but they do seem to have very poor customer service standards and don’t always understand or uphold the law in the countries they serve.

Paying trip.com and getting a confirmation from them   doesn’t mean you will fly . Sometimes they fail to pass your payment to the airline , meaning you don’t actually have a ticket. Check out this review for one of many examples .

If anything goes wrong with your booking (which is likely in this climate of delays, cancellations, strikes and other travel disasters), you will not be looked after by trip.com . They plaster their website full of “guarantees” and talk about “peace of mind”, but these are just for show.

For example, the first time I tried to book a flight through them, they sold me a “price freeze” for £9 to lock the price of the flight for 12 hours . After just two hours I got an email saying there were “no more flights at that price” . So what did I just pay for? Thankfully I got a refund for the fake price freeze, but in hindsight that should have been a red flag not to believe anything they say. Here’s another person this happened to , making me think this is not a freak incident!

Others have been less fortunate. Take this guy , for example, who paid for a refund guarantee , only to discover he’s wasted his money when he actually needed the refund. This is just one of many bad reviews people in similar situations have left trip.com

Trip.com agents are trained to get you off the phone no matter what . I was repeatedly told things were going to happen and I would get an email about it, but then either an email never came, or I got one saying the exact opposite.

Is trip.com safe?

It is absolutely not safe to book with trip.com. They are not members of any trade associations (at least in western countries like UK, USA, CA and EU countries), they are not ATOL protected . If anything goes wrong, you have nothing to protect you from the consequences. And things do go wrong all the time. Their agents make a lot of mistakes and won’t rectify them , or at least not in time for you to catch your flight. They hold onto your refund from the airline for weeks or even months if you are issued one . They make changes to flights without telling you and won’t refund the money if you can no longer travel as a result. And worst of all, sometimes they tell you they’ve issued your tickets, but don’t confirm with the airline , so you never get to travel at all!

Who are trip.com?

Trip.com, formerly Ctrip, are a big Chinese travel company . Trip.com group now own a lot of travel websites, including budgetair, cheaptickets and others , some of these are owned through a company called Travix, which trip.com also owns. Most importantly, they also own Skyscanner , which in my opinion is one of the reasons why it’s no longer a trustworthy site. Skyscanner pushes trip.com and their properties all the time, giving them prominent placement and creating a false sense of security for visitors. I only booked with trip.com because I found them on Skyscanner and thought they were a trustworthy company. Don’t make the same mistake I (and many others) did. Avoid booking with trip.com.

How can you contact trip.com?

If you’re trying to contact trip.com then perhaps you are already having a problem with them, in which case, I’m sorry. If you google “trip.com contact number” followed by your country, you should be able to find their contact number. However, in my experience, going through to an agent on the phone is no better than using their online chat. In fact, the online chat might give their agent the opportunity to cut and paste stuff into their translation software so they might understand you better. In my experience, there is no advantage to trying to use your voice to elicit any kind of response from them. Save yourself the hassle and use the chat service. You’ll get nowhere, but at least you can say you tried before getting to the next stage I will detail below.

How can you get through to a real person on trip.com’s annoying chat feature?

Trip.com’s chat (you can access it through their customer support page ) is designed to get rid of you rather than help you . As such, it will keep throwing crappy, useless answers at you rather than giving you the option to speak to an agent. To get to an agent, pick the relevant topic from their list, which should give you a bunch of questions and answers. Pick a random question to get the answer. If there’s no option to “consult an agent” at the end of that, click the “give feedback” at the bottom left. Make sure you click the “terrible” option to let trip.com know what you think of their crappy chatbot. As part of their automatic apology for their failure to provide a decent service, they’ll provide you with the option to speak to an agent. Click that and you will (eventually) be connected to someone in their Chinese call centre. Don’t expect any actual help, though!

How can you get through to a manager on trip.com?

To get someone actually dealing with you as a person, you’ll need to think outside of the box. Once you’ve tried dealing with their incompetent agents and gotten nowhere (and only then, sadly, because you have to give them a chance to do their job, even though they will ultimately fail), you can start making some noise on social media. The easiest way to get their attention is to give them a one star review on sites like Trustpilot or Sitejabber .  If you’ve downloaded their crappy app, you can also give them a one star review in the Apple or Android store, though the character limit is annoying and it’s harder for them to get in touch with you on there (still fun, though). Now sit back and watch the fake caring reply appear in all its poor Google Translated glory. Do not be fooled. Trip.com doesn’t care. But if you’ve provided your booking reference, you will hopefully get an email from (supposedly) a “customer success manager” you can deal with. Make sure you give them details of your booking or they won’t be able to contact you.

If you have a Twitter account, you can also tweet trip.com on there with your complaint. They will ask you to message them your details for them to contact you.

Personally, I prefer Trustpilot and Sitejabber, because they will let you edit your review as many times as you want. I edited my review repeatedly to keep up with the developing situation and to refute their various lies.

Sadly, none of this helped me fly to my destination in time or receive adequate compensation, but it seems to have worked for some people looking for refunds, as some reviewers have changed their one star reviews to reflect the fact that trip.com have provided a refund / compensation. Maybe it will work for you.

In my experience, these are the things they respond to. For myself, I googled “trip.com reviews” and have been going through and adding mine everywhere, including on reddit threads. It might not make a difference to what happens in my case, but it sure as hell might save others from going through the same shit I did.

What other things can you try if you’re getting nowhere with trip.com?

If you’re not getting anywhere with them, you might also want to leave some bad reviews for Skyscanner (that is, if you found the trip.com flight through them). Their customer service agents are marginally better, plus the company itself is based in the UK. They will contact trip.com for you to ask them to look into issues, though there’s no guarantee anything will come out of it .

Many people seem to have had good results with doing a chargeback through the credit card . If you booked the flight on your credit card and trip.com won’t give you a refund you’re entitled to, you can ask your bank or credit company to do a chargeback in many cases.

Other people seem to have had some luck contacting airlines directly when trip.com wouldn’t help them, but your mileage may vary with this one. The airline may well refuse to deal with you, because you have booked through a third party.

Trip.com are an awful company and no one should book with them ever . They should really go out of business for being this bad, and if there was justice in this world, they would. My advice to you is to always book directly with the airline if you can afford it. If you can’t afford it (which nowadays with crazy flight prices may well be the case), book with a company that’s based in your own country and is a member of reputable local trade associations you can turn to if anything goes wrong and the company misbehaves.

Have you had a bad experience with trip.com?

Feel free to comment below and tell your story. If you want to link to your reviews elsewhere, you are more than welcome to do that as well.

You are also more than welcome to let me know if you were considering booking with them and have changed your mind as a result of reading this post.

If you’ve had the misfortune of dealing with trip.com, you have my sympathies. I hope this page helps in some way for you to get the refund and compensation you deserve from these outright scammers.

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25 thoughts to “Is trip.com legit? Why you should never use them in 2023 (or ever)”

I was just about to book a flight to Spain through them but then I saw your initial post about how terrible they were. Thanks for saving me!

I was about to pay them for my flight but my payment failed since they were not accepting my card for some reason. As you mentioned in your article, the customer person was useless as usual. Thankfully, when I opened twitter and searched for TRIP, i came accross this article. All I could do is thank you for writing this piece. I’m getting rid of this application straightaway. Will pay extra bucks but will get the tickets booked for elsewhere. Thanks again.

Thank you for letting me know! I’m so happy to have helped protect you from this awful company.

Looks like I just dodged a bullet. Thanks for sharing your experience, I’ve not travelled in a while and it can be so hard to figure out who are reliable travel companies and who are not. I won’t be using Trip.com and I’m sorry you had such an atrocious experience with them.

I have a similar experience. I had to purchase 4 different flights to Barcelona, all cancelled at the last min in the same week. The last booking I made i didn’t get a cancel notification but when i got to check in they said i was not listed and never was issued a ticket. I was at the airport for hours, the flight departed and I got an email saying to book the same flight for the next day but it was sold out. I did get the refund and they told me since there were no longer any non stop flights JFK to BCN and the price went up significantly that it would be fine to book any flight with another airline. I made sure to call 5 different agents to make sure that this was ok, ALWAYS GET AN EMAIL. They assured me that they had spoken to their manager and that there were notes on my account saying i was good to buy this expensive flight. The next day I was happy and positive I was getting on my flight so I called back to make sure that everything was ready only for them to tell me that they can no longer pay me the difference of my flight and that I am not eligible to cancel. This flight was 1,613.80 economy flight leaving from the same airport JFK, the only difference was that it had a stop in Frankfurt. Her solution was to buy ANOTHER flight from LGA…..a diff airport, I would have been tricked again due to it departing from another location. I have been trying to get this taken care of since June and all the agents keep telling me is that they will issue a ticket with their dispute team but I am stuck with a charge for a flight I was told to buy and never used after I realized I had been scammed. I had to buy a whole new flight the next day for $900 to get to Spain and Chase has not done anything to help me even though this is a fraudulent site. I have called back recently and the agents keep telling me to drop my disputes with the bank and they will refund me but when i tell them i want it typed out in an email they say that it is not possible. I have recordings of these misleading agents but banks cannot legaly use them. I thought it was a safe site because it is linked to sky scanner and PayPal but they know what they are doing and get away with it. Do NOT book on this site I am still dealing with this 4 months later and it will ruin your trip.

Wow. The more I read about these shysters, the more disgusted I am. Seems I got off lightly compared to so many others.

I was about to book a hotel on there, which is $200 cheaper than anything else I could find on any other platform. But, I am always wary of booking anything through new or unknown websites to me, so I did some research and found tons of bad reviews and no good reviews. This wasn’t the first bad review of them I found, but yours and everyone else’s reviews do help. They saved me from potentially losing over $800, so keep it up, please!

I just had in the last 3 days a most unhelpful , frustrating horrible experience with trip. com . I will certainly NEVER ever book with them again . It cost me 3 days of vacation and precious time , that I would rather have wanted to spend with my friends

I visited my daughter in Mexico and she vooked our flights through Trip.

We flew from Ottawa to Cancun and then had a connecting flight in Cancun to Mexico. Our first flight was late by almost 2 hours so we were unable to make the second flight from Cancun to Mexico. We had to stay a night in Cancun at a hotel and rebook with another airline the next day. That added up to 850.00 $ along with the cost of the original flight.

I have been arguing with them for weeks to get the refund for the second flight, which will not make up for the cost of rebooking but it is something at least. They kept telling us that the airline said there was not a 2 hour delay in the flight. We sent them screenshots of the arrival time of our flight at the airport and other additional information supporting the delay but they kept saying that the airline had not updated their system with thise times. They told us not to contact the airline about it, which of course means I did.

After I did contact the airline and sent them the proof we had of our arrival time in Cancun with a request that they update their information my daughter was partially refunded for the flight we missed. I say partially because the have not refunded us for our baggage as of yet. They are telling me that they do not refund baggage expenses. We requested they refund our baggage as well. We would have not payed for baggage without booking a flight. They are connected. Right now we are working on a method of refund. They are telling us because they have to do this manually they need our banking information. I told my daughter to refuse to do this and insist.on a refund through her.credit card, which is where all her other refunds have gone.

My return trip from Ottawa to Cancun was cancelled by the airline. I did not bother booking another one through trip. I vooked it through an airline directly. It took a while to get the money back from trip for this flight as well.

This has been the worst travel experience that I have had. I will never use Trip again. I would have rather paid more instead of being faced with additional costs at the last minute. There also would have been less frustration and time waisted contacting them and the airlines. It was not a good start to a vacation 😕

We booked a trip to NZ from Dublin via USA as it was far cheaper to take the route. We had to change our flights due to vaccination status for USA and we’re on attempt 4 of trying to do this. I wish we had never booked with trip.com every ‘travel consultant’ you ring and speak to will book the flight you request however you’ll get an email a few hours later saying that request has been cancelled due to no flights being available. It’s extremely frustrating and the time delays on trying to book a holiday is ridiculous.

Can absolutely confirm @Trip is a scam. Upon payment for an RT flight (second leg from India) I received an email confirmation saying “Your tickets are on the way to you”. None came. I started on Twitter and 2 days ago by emailing them demanding full refund. I received a canned reply telling me I can pick up my E-tickets at the airline counter. That was the first time I was informed that it is an E-ticket. Told them they did not answer my email upon which they (of course another person) pointed me to an email I had received after I changed the date of the return flight. “In your email you will find your ticket”. There is none in the email. Still working on it …. and will shortly contact consumer protection my country. Some details I found: Skyscammer (they use the name Skyscanner) is owned by Trip and Trip is in joint venture with TripAdvisor. Go figure.

BTW, an E-ticket would be an absolute no go for me because of the validity of 72 hours of a PCR test.

Here is a follow-up. It gets even better. I have been communicating by now with three girls of the Trip Customer Bullshitting Department. More entertainment from scam house @Trip Flight was on Jan. 30, 7:10 am local time. Trip sends email ‘Booking confirmation’ on Jan. 30, 10:01 am local time. Time diff. btw. two countries 4 h 30 min. !! Distance btw two countries 4,200 miles! That makes it 2:31 pm at the place of the fight departure.

Nuthouse @Trip doubles down.

Email from Jan. 30, attached PDF states Return flight February 5! Email from Jan. 18, Flight change confirmation for Return flight March 5!!! Of course they charged money for the change.

I requested the confirmation of the company address and name of Managing Dir. and his/her email address. 3 times! This is when they finally responded to that request. Before they continued sending me the flight details and would be happy to help… yadayada.

“I under stand (sic) that you need the name of the director and his/her email address.

Unfortunately, we cannot provide this information, but I will be more than happy to help you, if you have another questions (sic).”

I have just contacted the police in Frankfurt, Germany. (sorry, it’s in German) The essentials: You can not find a phone number of Trip Germany in Frankfurt on the internet. The phone number on the Help page (069-….) connects you with their call center in Egypt. The 800 phone # in the Impressum has been switched off.

Guten Tag bei der Polizei in Frankfurt,

Ich hatte am 16. Jan. 2023 einen Flug bei Trip.com gebucht und erhielt an diesem Tag eine Email von Trip u.a. mit diesem Text:

“Ihre Tickets sind auf dem Weg zu Ihnen Liebe(r) xxx, Vielen Dank, dass Sie sich für Trip.com entschieden haben. Die Zahlung für Ihren Flug ist eingegangen.”

Ich erhielt nie Flugtickets zugesandt.

Hier ein Artikel “Is trip.com legit? Why you should never use them in 2023 (or ever)”.

Am 29. Jan. kontaktierte ich hierzu Trip und erhielt ausweichende Antworten. Am 1. Feb. bat ich dann um Bestätigung der Firmenadresse und den Namen des Managing Directors sowie dessen Emailadresse.

Nach drei Anläufen kam diese Antwort:

“… Regarding your flight from Delhi to Kathmandu round trip [xxx], I under stand that you need the name of the director and his/her email address.

Unfortunately, we cannot provide this information, but I will be more than happy to help you, if you have another questions…”

Laut Northdata ist die Adresse:

Trip.com International Travel Germany GmbH Taunusanlage 8, c/o WeWork, D-60329 Frankfurt a. Main

Ich kann nirgends auf dem Internet eine Tel. Nr. finden.

Die Tel. Nr. hier (link) führt zum Call Center in Ägypten.

Die 800er Tel. Nr. im Impressum ist abgeschaltet.

Können Sie vielleicht eine Tel. Nr. herausfinden?

Herzlichen Dank im Voraus. (signed)

I think I found out your post pretty. Actually, I am having the very same issue you have,right now. I booked the ticket on trip.com about a month ago for the flight which I will be taking in next few weeks and just last week, I am informed that the flight is cancelled by the airline. When I desperately reached out to them, they replied that there are no more flights flying in the entire week and next week. I told them I am ok with different airline to connect since I cannot miss my flight for urgent meetings. Even so, they keep saying they cannot arrange it as they are just ticket selling agents and can do nothing more. I mean why the heck I am booking through them if they cant take any responsibilities at all. I talked to several agents through customer service but no one makes effort to help. They said they cannot do a thing to help me, even if I apply for refund, it is not sure for that is decided by airline. When I asked them to check with airline for me to arrange a replacement (ultimately the airline cancelled the flight based on what trip.com said), they replied airline say cannot and they dont give me the contact or not even the name of the office the airline when I said that I will reach out to the airline myself. Now, I am trying my very best to reach out the airline directly and seek help. Some of my friends from the industry said the responsibility lies with the ticketing agent but trip.com does not even bother to have consideration for the customers. So, fo fellow travelers, make no mistake. Dont ever use trip.com and please let your society know about it. Fraud like this company should not exist in our society and I sincerely do not want any more person to face this shitty experience.

I just gave a 1-star review on TrustPilot UK about Trip.com and the Hong Kong Regal Airport Hotel. I had to change my travel plans and need to go back to London earlier. i made a request to cancel one night of hotel reservation at the hotel booked through Trip.com. I called the hotel which said I had to t go through Trip.com. The advisor at Trip.com did not ask me for any reasons and replied “We tried very hard but hotel has strict policy…”. I then emailed my reasons and produced a new flight electronic ticket. Same reply. Total waste of time and space! Didnt know Trip.com was the successor to CTrip. Avoid at all costs!!

Hi there I have very similiar horrible experiences with trip.com. I had to book ticket to HK last year July and due to issues at the airports my flight got cancelled by trip.com. Subsequently I immediately cancelled my hotel in HK (quarantine hotel) in order to receive my refund on time and also requested for a refund at trip.com. But then a couple of days later, they booked me on another flight without my confirmation and I sent them emails/called telling them that I did not confirm and that I want my refund back because the time would have been conflicting with my quarantine hotel dates and anyways I cancelled my hotel! They refused to send me refund and customer services is absolutely useless and ignoring me even though at one time they even admitted that they made a mistake! So I got my lawyer to contact them, its now been nearly 9 months and they are refusing to give me a compensation or refund! My ticket cost me 1760EUR! From what I am reading I think i have no hope to get my money back 🙁 Unfortunately it is difficult to sue them because they have no office here in Germany (only postal address and they are not responding to my lawyers official letter) My lawyer cant help me either besides using the same stupid customer service email address.

but I will try skyscanner, this is a helpful tipp. Cheers

Anybody who would ever think of booking via trip.com DON’T. You will lose your money if things dont go as planned!

Wow! What a terrible company. I don’t know how it works in Germany, but in the UK you can take a company to the small claims court and if they don’t show up, then you win by default. Maybe it’s the same in Germany? Though I guess if it were, your lawyer would know about it and tell you. In the UK they would get the official letter with the court summons and then the court date happens with or without them. You win the money and costs if they don’t bother replying, which I’m guessing is what would happen in this case.

Having an absolute nightmare with trip.com. Booked flights for a wedding costing £3045 to find out by chance my flights were non existent. I received a call at 6am from trip which made me suspicious so I called the airline directly who said there was a booking for me however it had since been cancelled. Qatar airways would not give anymore information due to booking with a 3rd party. Trip denied all knowledge. “No ma’am everything is fine, I don’t know why they would give that information”. Currently 2 months down the line with zero help from trip and my credit card now maxed from adding more flights. I have a charge back ongoing with my credit card provider but I am now receiving very threatening emails from trip. Upon look through any correspondence from them. My flights weren’t “paid” till 5 days after my transaction, no word of a cancelled flight and I have 5 different reference numbers. I would strongly recommend no one books with them. This experience has truly knocked me ill.

What a nightmare! Good thing you can do a chargeback. Let them work it out with the credit card company. I guarantee you it’s not the first time they’ve had a chargeback. And the more they get those, the more at risk they are of not being able to work with the credit card companies!

wished that I have read your post earlier. My flight got cancelled due to weather and it affected all my subsequent flights. I decided to follow their prompt to rebook my flight, and was charged ~$700 for that. After that, it turned out that the other part of the flight couldn’t get rescheduled. As a result, I had to cancel the already rescheduled flight, which cost me another ~$700. In total, I lost $1400 rescheduling fee to Trip.com for nothing.

All their customer service cared about was to say “policies say so” that they couldn’t even explain what those policies are.

Worst travel company that I’ve dealt with.

We have had the worst experience ever in our lives with trip.com. Our business class airfare has essentially doubled because we had to change dates. Now we are stuck in France because of flight cancellations affecting planes using Heathrow due to a fault with the air traffic control system and trip.com again want to charge us thousands of dollars to change our booking dates which we have to do because we can’t get from France to Heathrow to connect with our flight back to Sydney.

Thank you for your information here. I will be writing on social media warning people never to book through trip.com. EVER!!!

Trip.com is really big scam bullshit I have a terrible experienced first time entire in my life we booked round trip from Sydney to Manila we booked September 17-23,2023 then we paid it I received an email my booked it was September12–18,2023 so I panic I cancelled straight away this is really bullshit I chat how many hours from the bullshit agents and their always repetitive and same explanations and words I said I want to talk from who’s asshole manager are in charge I have my contact number agent always telling their expedite my refund I said I want my money back that’s the only savings that I have no conscience no shame no fear from God their trained wisely their fucking asshole employee how to deal with the customer when I research about their reviews and complaints mostly are really bad their big scammer I’m asking all the time my money back they said had a time frame processing for this and their always sending about my refund application number I’m really frustrated until now I don’t have a job and that asshole trip.com that I encounter it’s really bad

I am a travel agent and wanted to test Trip.com however what I found out is very interesting

1) not bonded 2) They use fake photos to sell hotel rooms 3) there Chatbot over takes live Chat with agents 4) the are not booking directly with airlines they have to use 3rd parties 5) when you catch them cheating and over charging. Including not paying for baggage you pay them for they lie and lie and lie. 6) they have even cancelled a used airline ticket.

I have all the proof including the emails and chat records. Showing their issues and they dont care. Why should they as people have paid them. And when you go to your bank and do a charge back they get upset and start crying to you about the interest.

As for the Hotel industry ask most of them they dont like dealing with them. I can give you a list of them too

They just completely ruined two of my flights- always book through the airline, do not trust this company

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Reviews 4.2.

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Clean n comfortable room. Accessible from causeway n shopping mall

Clean n comfortable room. Complimentary cake n card n balloon for our anniversary. Only bidet not functioning properly. Else all good. Water dispenser outside room/pathway. Only room temperature. Parking is myr5 per day, activate 30mins upon leaving. Breakfast hv wide selections. Well managed by staff though heavy traffic in the morning to breakfast. Connected to shopping mall with movie theatre. Lots of food though ex for Malaysian standard.

Date of experience : April 13, 2024

Reply from Trip.com

Hi Raviah Maidu, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Emilia Trip.com

Very slow and unreliable!

Very slow and unreliable! When it comes to canceling a booking, the process takes forever. It took me 12 hours to cancel a train ticket, and eventually, they were sold out. Also, once you purchase airline tickets, they redirect you to the airline to make any changes instead of handling it themselves. I find the customer service hours very inconvenient and ridiculous. Get it together, TRIP!

Date of experience : April 14, 2024

Dear CTO, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. We are committed to providing the best possible experience for our customers. We appreciate you taking the time to contact us and share your feedback. Best regards, Victoria Trip.com

Wonderful Customer Service

I encountered a problem with regards to my hotel booking during one of my trips. I sent a review of my experience and received an email from Andy inquiring on the details of the situation. After some email back and forth, Andy provided a feedback as to what happened and the resolution made by their team. This not only gave me the assurance that trip.com value their clients but they also ensured that the same situation will not happen in the future to other travelers.

Date of experience : April 10, 2024

Hi JU, Thank you so much for taking the time to leave such a wonderful review. Your willingness to share your experience with our customer support means a lot to us. Please know that we are dedicated to consistently providing the best customer experience possible. Your feedback serves as a great motivation for us to continue improving and surpassing our customers' expectations. Once again, we sincerely appreciate your choice in selecting our services, and we hope you have an incredible day. Best regards, Emilia Trip.com

Have used it twice for flight bookings…

Have used it twice for flight bookings and it had been a good experience so far, ticket issuance takes some time after payment but it is still safe. Unfortunately I had to cancel my ticket once where airline denied any compensation but trip.com provided me small voucher which was not enough but still a good gesture from the company.

Date of experience : April 16, 2024

Hi NISHANT AGARWAL, Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us. Best regards, Ella Trip.com

Accurate and reliable

Accurate and reliable. Hotel pricing comes slightly higher than Booking.com and Agoda but comes with good deals. Flights sometimes come with free lounge access if leaving from KLIA1. I've been using Trip.com since they started as Ctrip. The user interface is also easy to the eyes, and easy to navigate around. During Covid, they managed refunds for my flight promptly.

Date of experience : April 06, 2024

Hi Arlia Hashim, Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Kylie Trip.com

I was so devastated and the level of…

I was so devastated and the level of stress is unexplainable and I thought no more chance to retrieve my booking because of error while I'm making new flight booking however I'm grateful for all the staff who helped me all the way to get my ticket back.Thank you Jessie you are so nice,kind and accomodating,Best customer service I ever experienced.Friendly,I feel the empathy and the eagerness to help me.Thank you Karol,the manager as well for the quick response and help me to process the investigation.Thank you very much for the unforgetable experience. 31574538850

Date of experience : April 15, 2024

Hi may balabbo, We greatly appreciate the time you took to leave such a positive review and share your experience with our customer support. Rest assured, we are committed to consistently providing the best customer experience to all our customers. Your valuable feedback serves as a strong motivator for us to continuously improve and exceed customer expectations. We eagerly anticipate our next trip with you. Thank you for choosing us, and have a fantastic day. Best regards, Ella Trip.com

Convenient hassle free booking…

We booked both China hotel accommodations and train tickets. Convenience Trip.com facilitated that all on the app and was easy to use. Only thing i did not appreciate was having to pay in advance instead at the hotels which makes cancelation and changes a little inconvenient.

Hi Joey Lee, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our APP/Website, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Madeline Trip.com

Support and contact

As a customer, it is important for me to follow up and be committed by the seller to the service and product, my experience in buying flights from Trip.com showed that it is committed and supportive. My friends suggested that I buy tickets directly from the airline, but I used the Trip.com application and now I am completely satisfied that I used this application. All flight related messages, changes, are available and support is also in contact with you to result. Thanks Trip.com team.

Hi Maria, We sincerely value the time you invested in sharing this wonderful review. We're thrilled to learn about your positive experience with our customer support team. We fully recognize the importance of delivering exceptional customer service and strive to provide an unmatched experience for all our customers. Your feedback serves as a motivating factor to consistently uphold our commitment to excellence, surpassing the expectations of our valued customers. Thank you once again for choosing our services, and we wish you a fantastic day filled with joy and satisfaction. Best regards, Skylar Trip.com

Very helpful in changing tickets due to…

Very helpful in changing tickets due to the wrong birthday input for free. Though the enquiry by phone calls were unsuccessful in the beginneirng, the online chat and staff calling back were efficient. The follow up was comprehensive and I was regularly informed with the progress, which let me feel Trip.com was with me and did not put the case aside. This is a big difference from other booking apps which I have used in the past.

Date of experience : April 02, 2024

Hi AChan, Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support. Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations. Thank you again for choosing us, and we sincerely hope you have a fantastic day. Best regards, Natalie Trip.com

Please refund my economy tkter service call me

Please have customer service call me. I had to buy a 2nd plane Tkt (business class) from Manila to Seoul South Korea. My 1st tkt was a horrible seat in a section of the plane I should not have been out in. I have a disability from when I was a 9/11, 2001 NYC World Trade Center 1st Responder , DURING/After THE 2001 ATTACKS.

Dear customer, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you. We are committed to providing the best possible experience for our customers. We appreciate you taking the time to contact us and share your feedback. Best regards, Kaylee Trip.com

Have a ticket to the conflict /warzone…

Had a ticket to the conflict /warzone in Palestine/Israel to do some neutral humanitarian. (I was there in Oct-Feb also and can provide previous ticket copy) My flight had been changed which caused a lot of problems but trip were able to adapt to the situation once they had the full information and understanding of the situation. Sometimes the policy cannot accommodate for a unique situation but a good member of staff can, so thanks to Gaby and other staff members that resolved this speedily on a quickly changing situation. Thanks Trip.com

Dear Ryan Birks, We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Madeline Trip.com

Good price and trustworthy

We booked our hotel and train tickets for our Korea trip through trip.com. The hotel price was competitive and it was convenient to book the train tickets. I like that we can selected the car number and seats by ourselves. I used other site before and the seats were random. Everything went smoothly. No unexpected problem at all :)

Date of experience : April 12, 2024

Hi Karn, Thank you for taking the time to update your feedback. We are delighted to hear that you find our app/website easy to use. Your satisfaction is always our motivation to improve. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing Trip.com. Best regards, Riley Trip.com

Smooth reservation process for hotel…

Smooth reservation process for hotel and train. It would be good if you can enable us to directly contact the property via Trip.com message instead of only phone call is allowed to facilitate communication before trip. It is costly to call abroad before our trip.

Date of experience : April 11, 2024

Hi SH, Thank you for taking the time to provide us with your valuable feedback. We appreciate your effort in writing a review for us. At Trip.com, we are committed to providing our customers with the best deals and offers in the market, and we are pleased to hear that you find them interesting and affordable. We will continue to work hard to improve our services and provide even more competitive deals for our customers. We hope that you will continue to use our app/website and find a deal that suits your needs. Thank you once again for choosing Trip.com, and we look forward to serving you in the future. Best regards, Ella Trip.com

Esp on the air ticket

Esp on the air ticket, in the past i always have to call in in order for me to retrieve my booking from the airline website itself. Now that they are clear in which is the first & last name indicated, it makes things smoother and seamless!

Hi JASMINE, Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day. Best regards, Ella Trip.com

Good experience, no issues

Booked a far away trip for a great deal using this site, using China Eastern airline. No issues whatsoever! Their app worked great in terms of getting status updates about the flights and had a handy overview of my itinerary.

Hi ROBIN, We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers. Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us. Best regards, Evelyn Trip.com

Excellent Service

It was good that Trip com informed me of my flight timing on the specific date that i could get them to modify my stay in Taipei. I make the arrangements within 2 hrs to get it modified. I felt the customer support was draggy and the words used were not supportive eventho there is a clause of free cancellation. This could be improved. The refund was quick to inform me. Overall, i am very happy with the service. Thank you for a very good job done. My appreciation to the staff.

Hi Geoffrey Eu Ghim Low, Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day. Best regards, Madeline Trip.com

After my previous negative review they said they would respond to me

After my previous negative review they said they will contact me on the reply to this review. It is a lie. They didn't even attempt to reply to me. They must just have an AI bot posting replies to these negative reviews to make them look less bad

Dear Jake Alfred, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Evelyn Trip.com

Trip is easy to use and very informative

Trip is easy to use and very informative, especially about the built and renovated year of the building. But it is more helpful if there is a clear information or additional one if I may request about directly connected to mrt station underground or on street. Thanks.

Date of experience : April 07, 2024

Hi Erwin/Simardjo, Thank you for taking the time to update your feedback. We are delighted to hear that you find our app/website easy to use. Your satisfaction is always our motivation to improve. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing Trip.com. Best regards, Layla Trip.com

awesome app

very easy to use. give you a direct result in seconds. details in price, rating, and reviews as well as other usefull information sure helps me alot to make a decision about hotel arrangements.

Hi HENRY HADI, Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day. Best regards, Evelyn Trip.com

Better Reach!!

I was not getting appropriate location through other competitive sites and Trip. Com easily offered multiple of them. This shows their reach. Thank you Trip.Com.

Hi Jay Shankar Mukherjee, We appreciate your feedback and are glad to hear that you find our APP/Website convenient for our customers. Our team is committed to upholding this level of service and constantly enhancing it to offer even more attractive deals and offers for our valued customers. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Once again, thank you for choosing us as your preferred option. Best regards, Ellie Trip.com

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Trip.com Questions & Answers

Is trip.com a scam or a legit company.

asked by Adam Y. on 6/17/19

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More questions about trip.com.

• Does Trip.com have an e mail address. I have contacted customer support on their 0808 number but it does not option for my enquiry.
• Unfortunately I booked here at trip.com a yesterday,
• How do I make a claim against Trip.com for the additional costs I incurred because they failed to do what I paid for?
• Anyone booked train tickets with trip.com? I'm worried after seeing the reviews
• Is flyer Plus a scam? Where can I cancel the subscription on the site? There is no way to cancel the auto-renewal.
• Is the company apparently in recession? Where is it located?
• Why did my brother only get half his deposit back he paid £100 not £50 l advised him to raise a dispute with the bank
• Isnt there any place where complain can be launched agaist trip.com I suppose IATA should be contacted for its fraudulent dealing with cistomers
• My holiday has been cancelled due to the coronavirus and i have book a overnight stay at a hotel through your site am i entitled to a refund?

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