tourism development and management asu

Welcome to the School of Community Resources and Development

Our mission is to promote community wellbeing.

Our degree programs are accredited by the Council on Accreditation for Parks, Recreation, Tourism and Programs (COAPRT) and the Nonprofit Academic Centers Council (NACC).

Choose a path.

Are you interested in a career in the outdoors or in community recreation, one that positively impacts others' quality of life? This program provides you the education and experience you need to become a park ranger, special events planner or community recreation coordinator. The degree is accredited by the Council on Accreditation for Parks, Recreation, Tourism and Related Programs (COAPRT).

Are you interested in being a recreation therapist? Learn how to provide equitable recreation and activity-based therapeutic interventions to address the needs of individuals living with illnesses and/or disabling conditions in our community. This degree is accredited by the Council on Accreditation for Parks, Recreation, Tourism and Related Programs (COAPRT).

Are you interested in the sustainable management of tourism destinations and enterprises, locally and internationally? Learn to create, measure, and implement practices and policies that promote sustainable tourism development and enhance community well-being.

Are you interested in leadership within the nonprofit sector to positively impact community livability and sustainability? Earn national certification from the Nonprofit Leadership Alliance, and be prepared to lead and strengthen nonprofit organizations. This degree is accredited by the Nonprofit Academic Centers Council (NACC).

We're committed to your success.  

Contact Your Academic Advisor

Majors That Change the World: Parks and Recreation Management

Highly Ranked Programs

Source:  US News & World Report    

Nonprofit management

Higher than University of Southern California, Ohio State and Rutgers.

Claire McWilliams

• [email protected]
• 411 North Central Avenue, Ste. 550 Mail Code 4020 Phoenix, AZ 85004
• Mail code: 4020 Campus: Dtphx

Claire McWilliams is a tourism development and management assistant teaching professor in the School of Community Resources and Development at Arizona State University and serves as co-advisor for the Tourism Student Association at ASU . She has a bachelor's degree in hotel and restaurant management and a master's degree in educational leadership from Northern Arizona University. She holds a doctorate with an emphasis in industrial and organizational psychology from Grand Canyon University. Her research focus is the psychological impact of exposure to negative customer behavior on frontline customer service providers in the hospitality/tourism industry. 

McWilliams worked as a manager and trainer for Doubletree Hotels Corporation before entering the field of education. She created a Career and Technical Education (CTE) program at Fountain Hills High School and lead and taught within the hospitality management program in coordination with local colleges and industry partners. McWilliams led students in local service projects and took them on international service trips to study culture and sustainability. She partnered with local community organizations in Uganda, St. Lucia, El Salvador, and Costa Rica.

McWilliams transitioned into full-time instruction at ASU in 2015. She teaches Community Services & Professions (CRD 210) Introduction to Tourism (TDM 205), Hotel & Resort Management (TDM 225), and Tourism Management (TDM 401) courses. She has co-facilitated study abroad experiences to Fiji and Australia, focusing on international tourism and sustainable tourism, and to Botswana to study the impact of shared community and tourism use of river systems. She also teaches travel courses for ASU's Osher Life Long Learning Institute (OLLI) and is involved in OLLI Corps travel projects. She is a professional consultant, writer, and speaker for local companies.

• Ph.D. Industrial and Organizational Psychology, Grand Canyon University
• Masters degree. Educational Leadership, Northern Arizona University
• B.S. Hotel and Restaurant Management, Northern Arizona University

Psychology of Customer Service, Emotional Labor, Customer Incivility

Legg, E., & McWilliams, C. (2019) Exploring the lived experience of the contemporary college student through photo elicitation. SCHOLE: A Journal of Leisure Studies and Recreation Education  

McWilliams, C., & Legg, E. (2021). Increasing student access: Pivots and lessons learned during COVID-19. Schole: A Journal of Leisure Studies and Recreation Education . DOI: 

10.1080/1937156X.2021.1986440 

Dissertation: Take it or Leave: The Impact of Customer Incivility on Newly Hired, Frontline Hospitality Employees ( ProQuest Dissertations Publishing, 2017. 10254062 )  

Textbook Training Manual: In collaboration with professors at Northern Arizona University, Test Bank and Supplemental Activities Teacher Resource & Activity Manual for A Host of Opportunities (2007) ISBN-10: 0130145912. 

2024 Summer

2024 spring, 2023 summer, 2023 spring, 2022 summer, 2022 spring, 2021 summer, 2021 spring, 2020 summer, 2020 spring, 2019 summer, 2019 spring.

2017 ATHENA Award for Building Relationships  https://www.youtube.com/watch?v=9FXnMpskjz8

2016 ASU School of Community Resources and Development Faculty of the Year Award for Teaching  

2010-2011 Fountain Hills Unified School District/Golden Eagle Teacher of the Year Award 

2013 Fountain Hills Rotary Teacher of the Month

2009 KNIX Radio Teacher of the Week

Member (2017-Present): Hospitality Sales & Marketing Association International (HSMAI), Advisory Board (2016-2017).  http://www.hsmai.org/

Awards Committee (2017): ATHENA Valley of the Sun  http://athenaaz.com/

Advisor: The Tourism Student Association ( https://sites.google.com/asu.edu/tourism-student-association/home )

Barrett, The Honors College -- Contract Enrichment Projects, Senior Theses Faculty Committee Lead/Member

The Creative Coach, LLC (2010-Present): Coaching, Speaking, Consulting

Fountain Hills Unified School District (1997-2015): Career & Technical Education Teacher/Hospitality Program Coordinator/Instructor/Internship Lliason

Doubletree Hotels Corporation (1995-1997): Supervisor, Reservations Manager, Trainer

Dr. McWilliams has been involved in the advisement, creation, and implementation of service projects with her students in coordination with nonprofit organizations for the past 25 years. Projects have focused on learning about and supporting foster and adoptive families and individuals experiencing homelessness, addressing food instability/hunger, supporting domestic violence intervention, celebrating and assisting veterans, promoting cancer prevention, advocating for accessible and inclusive tourism, and assisting with educational initiatives both locally and abroad. 

Expertise Areas

An International Collaboration with the Ministry of Education in China to offer degree programs at Hainan University, China.

In a unique international collaboration with the Ministry of Education in China, ASU has established Hainan University-Arizona State University International College of Tourism (HAITC) to address the increasing need for highly educated professionals able to expand in the areas of parks, recreation, and tourism, as well as public administration. This collaboration creates a global initiative to prepare professionals to leverage knowledge in the areas of economic, social, cultural, and environmental aspects of community development and management.

ASU participates in this collaboration with Hainan University, a top-tier college in southern China, offering three undergraduate degree programs. Two of the degrees are in ASU’s School of Community Resources and Development: tourism development and management, which is matched with Hainan’s hotel-management degree, and parks and recreation management, which is paired with Hainan’s geography and urban and rural planning degree.

ASU’s School of Public Affairs supports the third degree, which is Public Service and Public Policy (PSPP), matched with Hainan’s Public Administration degree.

New for HAITC in Fall 2022! ASU is now collaborating on a Master’s degree program including two degrees, a Master's in Public Administration and Master's in Tourism Management.

We encourage you to learn more about our exciting partnership with Hainan University !

Saguaro & Surf News

Welcome to HAITC!

It is hard to believe another year, HAITC’s fifth year has ended!  As such, my message in this note focuses the successes of our faculty, students, and staff.  As an international program, we pride ourselves on having an international faculty to guide students forward in their careers.  From East Africa, to Iran, Jamaica, Korea, Portugal, Romania, the USA, and of course China, our students interact with a faculty who bring worldwide perspectives and knowledge to our courses and programs.  COVID-19 has impacted some of our faculty’s ability to return to China, however we are confident the 2022-23 academic year be a year of change, with most faculty returning to campus.

Despite COVID, faculty have been busy publishing and presenting!  To note just some of the accomplishments, Dr. Choe presented a conference paper on “Exploring sustainable development via stakeholder engagement protected areas at the Asia Pacific Tourism Association, in Jeju, South Korea – her paper was recognized as a finalist for the best paper. Dr. Xu completed a book chapter titled “Gendered Mobilities in China: The Impacts of COVID-19 on Women in Tourism, and presented with 6 diligent students, on changing practices of tourism stakeholders in Covid-19 affected destinations, among other presentations – congratulations HAITC students - S.X. Liu, Y.H. Xu, C. Liu. S.Q. Guan, S.Q., G. M. Wu, C.J. and Z.M. Chu! 

Dr. Xiao received the runner-up award for her paper on “Economic optimization of historic preservation in national parks: Future transitions for climate change and cultural resources”, coauthored with our very own student, Li Peizhe and Erin Seekamp, at the Travel and Tourism Research Association Annual Conference (TTRA). Dr. Szabo also presented at TTRA on “ Could tourism be the real gold mine? " with Dr. Ferreira.  And Dr. Ferreira published an article in Tourism Review International titled “Tourism micro entrepreneurship: state of the art and research agenda.” Dr. Sang Eun Lee presented a conference paper on “The effect of the work-life policy use on the scholarly productivity and innovation for women in science and technology” at the The Korean Association for Policy Studies Winter Conference, in Seoul, Republic of Korea. One of our newest faculty members, starting this fall, 2022, Dr. Walter Huber, conducted a research project on the investigation of “Crime trends in the American city of Zanesville thru 2021.” In this project, Dr. Huber reviewed 215,000 incidents to determine trends, determine likely effects of various interventions, and offer policy solutions to improve safety within the city of Zanesville.

We could not accomplish much without the continued support of our dedicated staff, Yaxin Guo, Brynn Kowalski, DJ Ross, and Evonne Taylor-Harris – thank you team!  I am grateful to Brynn’s leadership in getting this new website up and running, with the support of our terrific College team in making this a reality!

A very special thank you also to Dean Wang and the team at HNU, who have been wonderful collaborators during my first year!

As we look to a new year and semester ahead, we are excited about welcoming our first cohort enthusiastic about new programs and initiatives to support our students and moving to the new campus in 2023!  Suffice to say, we have an exciting year ahead, and look forward to continuing to address the challenges we face as a global society, through education and research within our disciplines. Very briefly, some of the new initiatives we look forward to in the coming year include:

• Expanded research collaboration with HNU’s Center for Research and ASU’s Center for Sustainable Tourism
• Developing a first-year orientation program for all incoming HAITC students
• Re-igniting the international visitation program we have with HNU and ASU
• A safe and engaging return to Hainan and the new campus!

Best wishes and be sure to stay tuned to new initiatives and events posted here!

Kelly Bricker

Director, HAITC

Arizona State University

HAITC Photo Gallery

• Tourism college director onboards new faculty amid pandemic obstacles
• Virtual tourism, Americans' relationship with wilderness highlight outstanding grad’s parks, recreation study
• Leisure and China in the global context: Introduction to the special issue

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Photos: Sun Devils behind the scenes at Final Four

ASU was the host institution for the NCAA Final Four at State Farm Stadium in Glendale, Arizona, shown on April 8. Photo by Samantha Chow/Arizona State University

The University of Connecticut Huskies won their second NCAA championship in a row Monday evening in Glendale, Arizona — and plenty of Sun Devils were on hand to make sure the event was a hit for fans and teams alike.

As the host institution for the 2024 NCAA Men's Final Four, Arizona State University was in charge of planning and various logistics . Students from a range of majors had multiple opportunities to work the event , from Cronkite School journalists covering the event to Watts College tourism students helping staff the Fan Fest in downtown Phoenix.

Here's a glimpse of the behind-the-scenes action of Sun Devils hard at work and having fun.

Photos: 20th annual Pat's Run celebrates Tillman's legacy

Thousands of attendees came out to Tempe on April 13 to participate in the 20th annual Pat's Run — a 4.2-mile run/walk that honors the legacy of Pat Tillman, a former Sun Devil and professional…

Pat’s Run celebrates second decade in Tempe

When a core group of Pat Tillman’s friends learned of his death in April 2004, they felt compelled to do something to honor his extraordinary life and military service. So they gathered at a…

As host university, ASU instrumental in ensuring Final Four runs smoothly

Jay Parry had a huge smile on her face as she addressed the 200-plus NCAA Men’s Final Four volunteers gathered at Desert Financial Arena on a mid-March Saturday morning. Parry, the president and…

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Business Tourism Industry & Career Panel

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Tourism is a vast and wide industry that includes everything from entertainment and theme parks, sports, sustainability, government, hospitality and more.

The industry offers fulfilling opportunities for global work and careers in unique spaces. We invite you to join us for a panel discussion to explore this exciting industries and see what it has to offer you.

In this panel we will be exploring and discussing: -Tourism Careers -Traditional & Non-Traditional Pathways into the industry -What the industry is looking for in leaders -Programs and Internships -What to focus on while at ASU

Our panelists include:

Claire McWilliams, PhD Teaching Assistant Professor–Tourism Development & Management Advisor — Tourism Student Association

Jeneca Kostad Vice President Tourism Student Association

More to be announced!

Date: Tuesday, April 16th Time: 4pm – 5pm Where: Virtual On Zoom

Please register via Handshake for the event.

If you have any questions please email Sharon Ducati, Career Counselor at [email protected]

One more step:

Spread the word by sharing this event with your social networks, save it to your calendar, add to calendar.

Tourism Development and Management: Sustainable Tourism*

Requirements

Description As sustainability expands in popularity as a discipline, students are looking to find ways to better understand how they can apply the principles of sustainability to specific areas of interest. A concentration in sustainable tourism development will allow students to learn the basic concepts and theories of tourism development and management and help them identify ways in which tourism can contribute to sustainable development, locally and globally.

• Students must complete a minimum of 18 credit hours of graded classroom coursework (no internship, no independent study including 12  credit hours of  upper division courses.
• All courses must be completed with a grade of “C” (2.00) or higher.
• Students must maintain a minimum GPA of 2.00.
• Students must be a junior to take 400-level courses.
• * These courses are newly developed and are in the process of final approval. Topics were previously available as TDM 494 Special Topics classes. Consult with an advisor in the College of Public Programs for DARS applicability.
• M - Course transfer equivalent available from Maricopa County Community College Distric t, details are provided on the Transfer Information tab.

Core 12 Hours Required

TDM 205 Introduction to Travel and Tourism, G (3) M 

TDM 372 Tourism Planning, L (3)  (Prerequisites: Minimum 2.50 GPA; Minimum 45 hours; TDM 205 or RTM 373 with C or better; MAT 142 or higher with C or better)

TDM 458 International Tourism, G (3)

TDM 480 Sustainable Tourism (3)  (Prerequisites: PRM 120 or TDM 205 or 60 minimum hours)

Electives 6 hours required Select in consultation with an advisor. Choose elective courses from the following:

TDM 448 Heritage and Cultural Tourism (3)  (Prerequisites: TDM 205 with C or better; Credit is allowed for only TDM 448 or CRD 598 Heritage and Cultural Tourism))

TDM 475 Entrepreneurial Recreation and Tourism (3)  (Pre-requisite: Minimum 60 hours; Credit is allowed for only PRM or TDM 475)

TDM 481 Sustainable Food Management in Tourism (3) *  (Prerequisite: Junior standing; Minimum 60 hours) (offered spring only)

TDM 482 Sustainable Revenue Management (3) *  (Prerequisites: MAT 142 or higher; Minimum 72 hours) (offered spring only)

TDM 494 Special Topics (1-4)

IDS Core Course Information

All Interdisciplinary Studies students are required to complete a 9 credit-hour core and 9 credit hours of context/application courses.

Required Courses (9 credit hours):

• Prerequisites: None

          OR

• Prerequisites: Interdisciplinary Studies major  
• Prerequisite(s): Interdisciplinary Studies major; IDS 201 or 301 with C or better
• Prerequisites: IDS 201 or 301 with C or better; IDS 302 with C or better; minimum 2.00 GPA; minimum of two courses completed in each concentration area  

Context courses (6 credit hours)

Choose two Integrative Context courses from the following (3 credit hours each):

• IDS 310: Integration: Cultural Contexts, C
• IDS 311: Integration: Global Contexts, G, SB
• IDS 312: Integrative Perspectives on Change
• IDS 313: Integrative Perspectives on a Changing World
• IDS 314: Integrative Perspectives on Cultural Dynamics, SB
• IDS 315: Integration: Social Contexts, SB
• IDS 316: Integration: Humanities Contexts, HU  

Application courses (3 credit hours)

Choose any IDS Application course from the following (3 credit hours each):

• IDS 140: The Nature of Knowledge Systems
• IDS 302: Integration Skills
• IDS 316: Integration: Humanities Contexts, HU
• IDS 484: Elective Internship

Transfer to ASU  transfer.asu.edu

• How credits transfer to ASU  transfer.asu.edu/credits
• How to transfer to ASU from a Two-Year school  transfer.asu.edu/ CommunityColleges

Maricopa County Community College District (MCCCD) transfer students  transfer.asu.edu/maricopa

• Courses may fulfill Arizona General Education Curriculum (AGEC) or Associate’s degree requirements, consult with your community college academic advisor for details.
• MCCCD course transfer equivalencies are listed here; they may be applied toward this concentration (maximum of six credits or two courses).
• Information listed was current for this catalog year at the time of printing, consult  transfer.asu.edu/maricopa  for verification.

Interdisciplinary Studies Advising cisa.asu.edu/advising All appointments: 480-965-4464

Downtown Phoenix Arizona Center, Suite 380

Polytechnic Santa Catalina Hall

Tempe Urban Systems Engineering

Online 480-965-4464

COLLEGE/SCHOOL

Concentration contact.

602‐496‐0550 [email protected] UCENT 550

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