princess cruise lines refund policy

Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Deposit and Final Payment

Note: Select promotions require full payment at the time of booking.  

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of your total trip cost. We recommend purchasing insurance to protect against covered unexpected events. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Princess  cruises. 

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Princess Cruises Issues New Cancellation Policy

Due to the worldwide outbreak of coronavirus / COVID-19, Princess cruise ships seem to be in the news almost every day. On Thursday night, Princess Cruises sent out an email to their travel partners to announce that the cruise line has temporarily revised their cancellation policy.

Princess Cruises Revised Final Payment Due Dates

The details for the new final payment requirements depend on the departure date. The cancellation policy listed below apply to both cruises and cruisetours around the world, for existing and even new bookings. If you have a cruise departure date from June 1, 2020 t0 June 30, 2020, your final payment due date has been extended. 

Princess Cruises determines that the date of departure is from the start date of your cruise or cruisetour, whichever is earlier. This excludes charter cruises.

If you’ve already booked your cruise and it’s scheduled to depart between March 9 and May31, you will receive the following Onboard Credits:

• $100 USD / $150 AUD per stateroom for 3 and 4 day cruises
• $150 USD / $225 AUD per stateroom for 5 day cruises
• $200 USD / $300 AUD per stateroom for 6 day and longer cruises

Crown Princess Mediterranean itineraries are undergoing some changes. Princess will inform guests of a special offer sometime next week. 

Cancellation and final payment details

Princess Cruises cancellation policy states that Future Cruise Credits (FCC) are non-refundable and non-transferable. An FCC may be applied to new bookings or it can be applied to a Princess Cruise that you’ve already booked as long as it departs before December 31, 2021.

If you’ve already made final payment on an upcoming cruise and you decide to cancel, you actually have until 59 days before the cruise to cancel the booking without penalty.

Receiving your Future Cruise Credit

Princess Cruises will automatically apply the Future Cruise Credit to your Captain’s Circle account once the reservation is canceled. It isn’t instantaneous so the credits may take up to 10 business days before you see them on your account.

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Hi Pamela, Thank you for taking the time to write. My best advice is for you (or your travel agent) to contact Princess and find out exactly what their cancellation policy is and how it will apply to your reservation. I’m not familiar with the details of your reservation and I don’t know what your cancellation fee might be at this date. I think it’s safe to say that none of the cruise lines know what the restrictions on board or ashore will be nor how they will implement any of the changes. It’s a huge mess at this point. If it were me, as much as I love Princess’ Hawai’i cruises (I was on Golden Princess), I wouldn’t risk it this year, even though the November rates are incredibly low. But that’s just my opinion. Thank you again for reading my article and sending your question. I’m sorry I can’t give you any specifics on cancellation fees for your cruise. A lot depends on if you booked under a promotion or other conditions. Happy sailing whenever you decide to go.

We scheduled a cruise on Princess for November 6to Hawaii. We have already paid it in full. How much is the cancellation fee>? Cruises may not start sailing until end of September but my 60 day notice has to be made by September 6. If they do sail I want to know what the restrictions will be and if all activities will be open on the cruise. If there are alot of restrictions there is not much reason to go on the cruise. With the way things are going I do not have much hope.

Hi Linda, Thank you for taking the time to write. I don’t know how fast Princess is processing refunds right now. Under normal circumstances, it can take a day or two or if it misses your credit card cycle, it could take until the next statement to appear. I hope this is helpful. If you don’t see your refund in the next credit card statement, call or have your travel agent contact the cruise line to find out when you might expect the refund. Thank you for reading the article. Sherry PS…Update 4/17: I just learned that some credit card refunds can take up to 90 days to process.

We cancel our cruise March 13, 2020 leaving March 30, 2020 on Emerald Princess to to Hawaii. When will we receive our credit back on our card? Thanks, Linda Tillery Jim Parkey

Hi Karen, Thank you for taking the time to write. Yes, cancel for any reason (CFAR) insurance can be purchased from independent travel insurance companies. However, I have read that it is possible that the very fine print in the policy, despite the consumer purchasing the CFAR add-on, are denying coverage if the claim is the result of a global pandemic. I have always recommended adding CFAR (it has to be added within two or three weeks depending on the company) but it’s important to read the fine print before purchase.

Without sounding like gloom and doom, I hope your new cruise isn’t until much later this year. Thank you for reading CruiseMaven.com and stay safe, healthy and enjoy your next cruise! Sherry

Can ‘cancel for any reason’ insurance be bought for my future cruise.? (Cancelled and am using credits for a future cruise.)

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What Happens if I Cancel My Cruise? What to Know About the Process

Most people book a cruise and can’t wait to get on the ship. Unfortunately, sometimes life takes an unplanned turn and you have to cancel. Maybe it’s because you get sick, there’s a death in the family, a job loss, or any other number of reasons.

No matter the reason, having to cancel a cruise does occasionally come up, and the details of the process aren’t always so clear. It’s not as simple as just clicking a button to cancel and getting your money back. There are a number of hurdles and things to know about getting a refund when you decide not to sail.

To help make things clearer, we’ve covered a number of the most common questions you might have about canceling a cruise…

Am I Allowed to Cancel my Trip?

First and foremost, yes, you are allowed to cancel a cruise that you’ve booked . As well, you can cancel your trip for any reason that you want — even if you just simply decide you don’t want to take the cruise.

Just because you book the trip doesn’t mean you are obligated to actually sail. Of course, that doesn’t mean you are entitled to get all of your money back (more on this in a moment).

But if you thought that you could only cancel for certain reasons or that you weren’t able to cancel at all, that’s simply not the case.

How Do I Cancel a Cruise?

If you’re wanting to cancel your trip, you might find that it’s not as simple as you hoped. These days many of us are used to being able to cancel an order online with the click of the button. That’s usually not the case with cruising.

If you want to cancel, you aren’t likely to find a simple button in your online cruise account that lets you cancel. Even if there is one, it might be difficult to find.

Instead, the best way to cancel the trip is to give the cruise line a phone call . You can easily find the number to call on the cruise line website. Connect to a representative and then let them know that you’d like to cancel the trip. They will walk you through the process.

Is There a Penalty I Have to Pay?

If you cancel anywhere close to the cruise date, then you should expect that you will receive a penalty for the cancelation. However, this penalty isn’t in the form of another charge. Instead, it comes out of the deposit or cruise fare that you’ve paid. So you don’t have to shell out more money, you will just get back less than you paid.

These penalties will vary from cruise line to cruise line and even based on the length of the cruise. In general, the longer before your cruise you cancel, the smaller the penalty fee will be.

In many cases, cancellation penalties start between 90-120 days from the cruise date. Cancel before that and you’ll get back what you’ve paid, minus your initial deposit. The closer to the sailing date before canceling, the higher the penalty amount. Usually canceling anytime within 30 days of the cruise means a penalty of 100% of the cruise fare.

You can visit your specific’s cruise line’s website to see their cancellation penalty schedule. We’ve linked to a number of them here:

Cancellation Policies:

• Royal Caribbean
• Virgin Voyages

What If I Just Don’t Show Up For The Cruise?

Say instead of canceling your trip, you simply don’t show up on cruise day. That’s not the same as canceling. Cruise lines make it clear that if you don’t show at the port, that will lead to no refund.

As Norwegian Cruise Line says clearly on their website, “No refunds will be given on any cruise for no-shows.”

How Can I Cancel Without a Penalty?

Say your cruise is upcoming and something happens that forces you to cancel. Does that mean you will always see a penalty?

Typically the answer is that most cancellations will have some sort of penalty, even if you cancel well before the trip actually sails. This penalty can be minimal if done well in advance, when it’s normally just the deposit amount.

But what about canceling with absolutely no penalty? This is unlikely. In some cases you may be able to cancel and if you have travel insurance, that policy could cover a penalty. However, travel insurance usually only covers cancellations for specific reasons. If you do have “cancel for any reason coverage” then it offers more flexibility in what it pays.

Does Travel Insurance Cover Cancellation Penalties?

If you’re hit with a cancellation penalty, travel insurance may be a big help. You’ll definitely want to check with your policy, however.

Usually travel insurance covers losses only for specific named reasons . This includes things like sickness, death, loss of job, and other major reasons. If canceling for a reason outside the scope of what’s allowed by your policy, then don’t expect it to cover the penalty.

Some policies offer “cancel for any reason” coverage. As the name implies, with this sort of policy, you’re covered no matter why you decide to cancel. However, the trade-off is that it often covers only a certain percentage of your loss.

In the case of any travel insurance, you’ll want to carefully read your specific policy for coverage before you decide to cancel the trip.

What About Taxes & Fees I Paid for the Cruise? Are They Refunded?

When you pay for your cruise, not everything your paying is the cruise fare. For instance, you pay the cruise fare, but also taxes, fees, and often other extras. So if you pay $1,000 per person for a cruise, maybe $850 of it is actual cruise fare.

It’s important to know that if you cancel and a penalty is assessed, that it doesn’t apply to taxes and fees paid. These are refunded to you, no matter the penalty. So if you paid $1,000 in total but only $850 of that was actual cruise fare, the remaining $150 would be returned to you — even if you had a 100% fare penalty for canceling the trip.

What About Extras That I Bought or Prepaid Gratuities?

In addition to your cruise fare and taxes/fees, you might have spent other money on your trip. This can include things like pre-booked packages, such as drink packages, specialty restaurants, or wi-fi. It can also mean excursions or prepaid gratuities. In some cases, these items can add up to hundreds or even thousands of dollars.

The good news is in general prepaid items are refunded, just like port fees and taxes. So if you’ve prepaid gratuities, or bought the drink package, that money will normally be returned to you. If you’re worried about these extras, you can often go in and cancel them individually for a refund before and then later cancel the cruise.

As Princess says in their cancellation policy, “If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges.”

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I booked a cruise with Viking and have to cancel due to health. I did buy insurance. Problem is my roommate still wants to go , but viking even though they have been paid in full, wants to charge her additional $5600 for the room even though it’s already been paid. I am not asking Viking for a refund am going through the insurance

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Princess cruises: cancellation policies, future credits, refunds, and alaska adventures.

Table of Contents

Key Takeaways

• Princess Cruises offers flexible cancellation policies for cruises scheduled between March 12 and May 10, allowing them to be cancelled for a Future Cruise Credit (FCC).
• The FCC can be used until May 1, 2022, providing passengers with the opportunity to reschedule their cruise.
• Cash refunds are available for cruises departing before May 31 or in June, giving passengers the option to receive a refund instead of a FCC.
• The Princess Plus Package offers enhanced cruise experience with unlimited Wi-Fi access, premium beverage packages, and prepaid gratuities, providing convenience and added value to passengers.

Cancellation Policies

Future Cruise Credit

Evaluation of princess plus package.

Frequently Asked Questions

What is princess cruises’ cancellation policy for cruises departing after may 31, can i receive a cash refund for my cancelled princess cruise, or is a future cruise credit the only option, how long do i have to use my future cruise credit from princess cruises, are there any additional incentives or bonuses offered for transferring 100% of my money to a future cruise with princess cruises, what are the benefits and features of the princess plus package, and how does it compare to similar offerings from other cruise lines.

Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team.

From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

River Cruise Options And Benefits

Revolutionizing the Guest Experience: Princess Cruises Launches Game-Changing Technology

Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team. From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

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What is a folio number carnival cruise.

• A folio number on a Carnival cruise is used to manage and track expenses incurred during the cruise.
• It is different from a booking number, which is used to reserve and confirm a cabin on the cruise.
• Reviewing and understanding the folio statement is important to ensure accuracy of charges and to avoid any unexpected expenses.
• The folio number can be used to dispute incorrect charges and seek resolution for any billing discrepancies.

Definition of a Folio Number

Importance of a Folio Number on a Carnival Cruise

How to obtain your folio number.

• Visit the Carnival website and log into your account.
• Navigate to the ‘Manage My Booking’ section.
• Locate your booking details and find your folio number.

Linking Your Onboard Expenses to Your Folio Number

Tracking your spending with your folio number, settling your account with your folio number, benefits of having a folio number, tips for managing your folio number, common questions about folio numbers answered, final thoughts on the significance of a folio number on a carnival cruise, can i use my folio number for purchases made off the ship, what happens if i lose my folio number during the cruise, is it possible to change my folio number once it has been assigned, are there any fees associated with using a folio number on a carnival cruise, can i link multiple credit cards to my folio number for payment, what is the difference between a folio number carnival cruise and an ultra cruise on carnival.

Claire, a creative soul with an unquenchable thirst for storytelling, is an integral part of the Voyager Info team. As a dedicated writer, she weaves captivating narratives that transport readers to enchanting cruise destinations and beyond.

Claire’s love affair with writing began at an early age when she discovered the magic of words and their ability to craft worlds and emotions. Her innate curiosity led her to explore various literary genres, but it was travel writing that truly captured her heart. Drawing inspiration from her own globetrotting adventures and encounters with diverse cultures, Claire embarked on a journey to become a travel writer par excellence.

What Is Included On A Carnival Cruise

• Carnival Cruise Line offers a wide range of dining options, including casual buffets, elegant sit-down restaurants, and specialty dining experiences with exquisite dishes.
• The entertainment and activities on Carnival cruises are diverse and exciting, with Broadway-style shows, comedy clubs, live music performances, water parks with thrilling slides, and sports facilities for friendly games.
• The accommodations on Carnival cruises are cozy and luxurious, with soft beds, elegant decor, and breathtaking ocean views. There is a range of accommodation types to choose from, all equipped with amenities for comfort.
• Carnival cruises offer a variety of onboard amenities, such as spa and fitness centers for ultimate relaxation, casino and gaming areas for luck and thrill, and shops and boutiques for retail therapy. The spa and fitness center offer rejuvenating treatments, soothing massages, state-of-the-art fitness equipment, and fitness classes led by experienced instructors. The casino and gaming areas provide a wide variety of exciting games and gambling options, including classic table games and slot machines.

Dining Options

Entertainment and activities, broadway-style shows, comedy clubs and live music, water park and sports facilities, accommodations, onboard amenities, spa and fitness center, casino and gaming areas, shops and boutiques, kids and family programs, excursions and ports of call, onboard activities, nightlife and bars, nightclubs and themed bars, live music and dj performances, spa and wellness, customer service and support, what are the safety protocols and measures in place on a carnival cruise, can i bring my own alcohol on board, are there any age restrictions for the different activities and amenities on the cruise, are there any special dining options available for guests with dietary restrictions or allergies, can i bring my pet onboard a carnival cruise, what are the main differences in what is included on a disney cruise compared to a carnival cruise, what is the average age of passengers by cruise line.

Setting out on an exploration across the immense sea of data, my objective is to reveal the age groups that favor cruising as their choice of holiday. This endeavor highlights the varied experiences provided by different cruise lines.

Like a tapestry woven with different threads, each line attracts a unique blend of passengers, creating a vibrant mosaic of age groups.

Carnival Cruise Line, with its playful spirit and lively atmosphere, appeals to a younger crowd, while Holland America Line exudes elegance and sophistication, drawing in a more mature clientele.

Royal Caribbean International and Celebrity Cruises cater to a wide range of ages, offering activities and entertainment for both the young and the young at heart.

Norwegian Cruise Line and Princess Cruises, on the other hand, strike a balance between relaxation and adventure, attracting passengers from various age brackets.

Join me on this enchanting journey as we explore the average age of passengers across these renowned cruise lines, uncovering the hidden patterns within the data.

• The average age of passengers on Norwegian Cruise Line is around 45 years old, indicating a focus on attracting a younger crowd.
• Princess Cruises caters to a diverse range of travelers of all ages, offering family-friendly experiences and a romantic atmosphere for couples.
• Both cruise lines provide exceptional onboard entertainment, including Broadway-style shows, live music performances, cooking demonstrations, and art classes.
• The onboard amenities of both cruise lines include luxurious spas, swimming pools, fitness centers, and facilities for passenger pampering, catering to the enjoyment and relaxation of all passengers.

Carnival Cruise Line

The average age of passengers on Carnival Cruise Line is typically lower than other cruise lines.

Carnival Cruise Line is known for its vibrant onboard entertainment and family-friendly activities, attracting a wide range of age groups.

With a focus on creating a fun and energetic atmosphere, Carnival offers a variety of entertainment options such as live shows, comedy clubs, and themed parties.

Families can enjoy activities like water parks, mini-golf, and age-specific kids’ clubs.

These offerings appeal to younger travelers, contributing to the lower average age on Carnival Cruise Line.

As we transition into the subsequent section about Holland America Line, it is important to note that while Carnival attracts a younger demographic, Holland America Line tends to appeal to a more mature audience.

Holland America Line

Holland America Line offers a sophisticated atmosphere and elegant dining experience that caters to guests seeking a refined cruise experience. With a focus on gourmet cuisine and top-notch service, passengers can indulge in a luxurious dining experience throughout their voyage.

Additionally, Holland America Line offers a wide range of enrichment programs and cultural activities, allowing guests to expand their knowledge and immerse themselves in the destinations they visit. From lectures by experts to cooking demonstrations and art classes, there is something for everyone to enjoy.

Lastly, Holland America Line boasts relaxing spa and wellness facilities that provide the perfect retreat for guests looking to unwind and rejuvenate. With a variety of treatments and therapies available, passengers can pamper themselves and enhance their overall well-being while cruising.

Sophisticated Atmosphere and Elegant Dining

Indulge yourself in the sophisticated atmosphere and elegant dining of Holland America Line, where you’ll discover a world of refined cuisine and exquisite ambiance. This cruise line is renowned for its sophisticated ambiance, immersing passengers in a luxurious environment that exudes elegance. The fine dining options offered onboard are nothing short of exceptional, with a diverse selection of gourmet dishes prepared by talented chefs. From delectable seafood to succulent steaks, every meal is a culinary delight. To add a touch of sophistication to this description, let me present a table that showcases the variety of dining options available:

Now, let’s move on to the next section, where we will explore the enrichment programs and cultural activities offered by Holland America Line.

Enrichment Programs and Cultural Activities

Get ready to immerse yourself in a world of cultural activities and enrichment programs that will captivate and inspire you throughout your Holland America Line experience. Here are four incredible offerings that showcase the line’s commitment to providing a diverse range of experiences:

By offering such a wide array of enrichment programs and cultural activities, Holland America Line caters to a diverse age demographic, ensuring that passengers of all ages can engage in activities that interest them.

Transitioning into the subsequent section about relaxing spa and wellness facilities, you’ll find an oasis of tranquility where you can rejuvenate and unwind.

Relaxing Spa and Wellness Facilities

Immerse yourself in a world of tranquility and rejuvenation with Holland America Line’s relaxing spa and wellness facilities.

With a wide array of spa treatments and wellness programs, Holland America Line ensures that passengers can unwind and revitalize their mind, body, and soul.

From luxurious massages to invigorating facials, their spa treatments are designed to pamper and provide ultimate relaxation.

In addition, meditation classes are offered to help passengers find inner peace and harmony amidst the hectic pace of cruising.

By incorporating these wellness facilities and programs, Holland America Line caters to passengers who seek a holistic experience during their cruise vacation.

Transitioning into the subsequent section about ‘Royal Caribbean International’, let’s explore another aspect of the cruise experience that focuses on entertainment and recreational activities.

Royal Caribbean International

Passengers on Royal Caribbean International cruises tend to be of a certain age, adding a touch of sophistication to the overall atmosphere. With a focus on providing a diverse range of experiences, Royal Caribbean attracts passengers from all walks of life, but the average age of their passengers tends to be slightly higher compared to other cruise lines.

This can be attributed to the cruise line’s reputation for offering a wide array of activities and amenities that cater to a more mature audience. From the luxurious spa and wellness facilities to the refined dining options and entertainment choices, Royal Caribbean ensures that its passengers have a sophisticated and enjoyable experience.

As we transition into the next section about Celebrity Cruises, it is interesting to note that this cruise line also appeals to a similar demographic, but with its own unique offerings.

Celebrity Cruises

Celebrity Cruises offers a sophisticated and elegant atmosphere that transports you to a world of luxury and refinement. With its dedication to providing exceptional service and unparalleled experiences, Celebrity Cruises attracts a diverse range of passengers.

When it comes to the average age of passengers, Celebrity Cruises appeals to a slightly older demographic compared to other cruise lines. The average age of passengers on Celebrity Cruises is around 55 years old, reflecting the brand’s focus on providing a more refined and upscale experience. This age range aligns with the cruise line’s emphasis on cultural enrichment, gourmet dining, and world-class entertainment.

Celebrity Cruises caters to sophisticated travelers who appreciate the finer things in life.

Moving forward to the subsequent section about Norwegian Cruise Line, we delve into a cruise line that offers a different experience for passengers.

Norwegian Cruise Line

As you step aboard a Norwegian Cruise Line ship, you are transported to a world of boundless freedom and exhilarating adventures, where every moment is a thrilling journey waiting to unfold. When it comes to the average age of passengers on Norwegian Cruise Line, the company caters to a diverse demographic. With a wide range of itineraries and activities, Norwegian Cruise Line attracts passengers of all ages, from families with children to older adults seeking relaxation and exploration. However, the cruise line is known for its vibrant and energetic atmosphere, appealing to a younger crowd. According to industry data, the average age of passengers on Norwegian Cruise Line is around 45 years old. This aligns with the cruise line’s focus on providing a dynamic and youthful experience for its guests. Moving on to the next cruise line, Princess Cruises offers a unique and captivating journey.

Princess Cruises

Embark on a majestic voyage with Princess Cruises and immerse yourself in a world of enchantment and discovery.

When it comes to the average age of passengers, Princess Cruises attracts a diverse range of travelers.

With a focus on providing exceptional onboard entertainment and amenities, Princess Cruises caters to passengers of all ages. From Broadway-style shows and live music performances to cooking demonstrations and art classes, there is something for everyone to enjoy.

The onboard amenities are equally impressive, with luxurious spas, swimming pools, and fitness centers to keep passengers pampered and active during their voyage.

So whether you’re looking for a family vacation or a romantic getaway, Princess Cruises offers an unforgettable experience for passengers of all ages.

Can children and teenagers travel on these cruise lines?

Children and teenagers can travel on most cruise lines, but there are age restrictions and youth programs available. The industry recognizes the importance of catering to all age groups, providing a safe and enjoyable experience for everyone.

Are there any age restrictions or requirements for passengers on these cruise lines?

There are age restrictions and minimum age requirements for passengers on cruise lines. Each cruise line has its own policies, but typically children must be at least 6 months old to sail.

Are there any specific cruise itineraries or ships that cater to older passengers?

There are several cruise itineraries and ships that cater to older passengers. These ships offer specific onboard activities and amenities tailored to their needs, ensuring a comfortable and enjoyable experience for the older demographic.

Is there any information available about the average age of crew members on these cruise lines?

The average age of crew members varies across cruise lines, and it can have an impact on the passenger experience. Younger crew members may bring a more energetic vibe, while older crew members may offer a more experienced and refined service.

Are there any specific onboard activities or amenities that are popular among passengers of a certain age group?

Popular onboard activities and amenities vary by age group. Younger passengers tend to prefer high-energy activities like rock climbing and water slides, while older passengers often enjoy more relaxed options such as spa treatments and wine tastings.

After analyzing the data on the average age of passengers by cruise line, it is evident that each company caters to a distinct demographic.

Carnival Cruise Line, with its vibrant atmosphere and exciting activities, attracts a younger crowd, while Holland America Line appeals to a more mature audience seeking a refined and elegant experience.

Royal Caribbean International and Celebrity Cruises strike a balance between youth and sophistication, targeting a broad range of age groups.

Norwegian Cruise Line and Princess Cruises cater to individuals seeking relaxation and tranquility.

The cruise industry truly offers something for everyone, ensuring a delightful voyage for every traveler.

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Expecting a refund for a canceled cruise? Here's how long it could take

Editor's Note

Are you waiting for a refund for a canceled cruise? You're not alone.

Cruise lines have canceled thousands of departures in recent weeks due to the coronavirus outbreak, and they're in the midst of processing full or partial refunds for several million customers.

Cruise giant Carnival alone says it has been working on getting money back to more than 1 million people.

That's an unprecedented number of refunds for the industry to process in a short period, and it isn't always going smoothly. Here at TPG, we've been getting a steady stream of emails from readers about issues surrounding cruise refunds and the "future cruise credits" lines are offering as an alternative.

Visit TPG's guide to all coronavirus news and updates

Some readers are unsure about how the refund process works, and others are describing a lack of communication about refunds from their lines or the travel agencies that sold them their cruise. But, for the most part, the big question they have is simple: When is my refund coming?

The quick answer to the latter question: It depends on the cruise line .

You could wait up to 90 days

Some big cruise operators are processing refunds in just a few weeks. Others are taking up to three months to get money back to customers.

At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days).

At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Norwegian Cruise Line says refunds are being processed 90 days after a request is made.

Related: Norwegian CEO shares his plan for a cruising comeback

"We are working hard to help our guests," Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. "It takes 30 business days from the cancellation date. It may take a couple of days for the cancellation to take effect."

Spokespeople for a number of cruise lines contacted by TPG said they were trying to process refunds as fast as they could. But they're struggling under a deluge of requests. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites.

Some lines also have laid off a large number of employees in recent weeks or have employees working on reduced hours. Carnival, Princess Cruises and Holland America in recent days have laid off or furloughed nearly 50% of their U.S.-based staff -- several thousand people in all.

At Miami-based Crystal, all employees -- not just refund processors -- have been working at home for weeks due to stay-at-home orders, spokesperson Susan Robison told TPG. They're also dealing with an extraordinary volume of refund requests due to simultaneous cancellations of sailings on all ocean, river and yacht vessels around the world into June.

"It is our intent to issue applicable refunds as quickly as possible," Robison said. "I can tell you that many of our guests are seeing refunds issued faster than our original estimate of up to 90 days."

Individual policies aren't always clear

Some cruise lines are posting the number of days it will take to receive a refund on their websites. Others only will tell you if you ask. But that's if you can get through to them. Many cruise lines report unprecedented call volume and have been asking customers for patience as they work through requests.

TPG contacted major cruise lines catering to North Americans about the topic and was given a wide range of estimates as to how long refunds would take. Most fell into one of four estimated timelines: 30, 45, 60 or 90 days.

A handful of lines did not respond to TPG's request for information.

Carnival, which accounts for nearly 20% of all cruises taken worldwide, only would say it is "committed to issuing refunds as soon as possible."

Carnival has canceled nearly all its cruises through September , with the exception of August sailings on eight of the line's 27 ships that remain on the schedule for now.

The situation "dwarfs any disruption we've experienced in even the worst hurricane season," Carnival said in a statement. "We can confirm that refunds are being issued to those guests that requested one."

Related: A line-by-line guide to cruise line cancellation and refund policies

Refunds even for people taking credits

Most cruise lines have offered customers on canceled sailings a full cash refund.

As an alternative, cruise lines will give customers on canceled cruises a future cruise credit for the amount they paid, often with a "bonus credit" added to make the credit more enticing .

Cruise lines want you to take the credit. With revenues plummeting , they're eager to preserve as much cash as they can on their balance sheets.

Still, whether you ask for the refund or take the credit, you'll likely be getting at least some money back from your line as a cash payment. Even for those taking the credit, many lines are refunding taxes, fees, port charges and other prepaid items in cash.

Carnival, for instance, has been sending cash refunds for all taxes, fees and port expenses that customers paid for cruises, even when the customer chooses the credit option. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed.

Related: The bizarre story of the last 8 cruise passengers at sea

It's a task so daunting, Carnival has pulled in management to help.

"Our customer service team has been approved for overtime, and we have trained other management employees to help as well," the line said in its statement to TPG.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Frustration from some cruisers

The good news for those who are worried about their refunds is that refunds are happening. TPG has heard from readers on a number of canceled sailings who already have received their money back.

Still, TPG also has heard from readers who report trouble getting a confirmation that their request for a refund has been registered or is coming. Often, these complaints come from readers who booked through discount online travel agencies.

TPG also has heard from readers who booked with cruise companies that are not offering refunds for canceled trips. A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise -- at least initially. Scenic says passengers can get a refund, but only after the voucher expires in 2023.

In at least one case, a cruise-selling company initially offered customers on a canceled cruise a refund and then didn't follow through on the offer.

TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. But two weeks later, Grand Circle pulled back the offer, she said.

"Grand Circle emailed us saying that we had been rebooked on the same cruise next year, with no mention of the refund," Johnson told TPG. "We had a new reservation number and were supposed to go online to accept the terms and conditions."

Related: Can I get my deposit back if I cancel a cruise?

Johnson said calls to the company "resulted in us being told that refunds were no longer an option." Johnson said her group doesn't want to switch their cruise to next year. They just want their money back.

Johnson was one of several members of her group who reached out to TPG and provided documentation of the initial offer of a refund from Grand Circle.

Asked about the group's complaint, a spokesperson for Grand Circle did not address the issue of the withdrawn offer of a refund but said the company was "committed to delivering the excellent travel experiences for which [they have] become known" over six decades in business.

"As soon as it is safe to do so, we will resume our regular departure schedule," spokesperson Ann Shannon said in an email to TPG. "In the meantime, in an effort to ensure that our travelers will be able to enjoy their planned trips, Grand Circle has rebooked their reservations for future available departure dates in 2021 and implemented generous policies providing additional savings."

While Grand Circle has rebooked passengers on canceled sailings for next year, passengers will be able to change the dates that the company has chosen for them, Shannon added.

Soon after TPG contacted Grand Circle, one member of Johnson's group, Barbara Ballard, 64, of Tucson, unexpectedly received the refund she had been seeking from Grand Circle. The refund came with no explanation, but TPG had mentioned Ballard's case specifically when inquiring about Grand Circle's policy. Johnson did not receive a refund at that time. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund.

Related: How to refund a nonrefundable airline ticket

Here's a look at refund timelines for major lines catering to North Americans:

Azamara: 45 days

Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process.

Celebrity Cruises: 30 business days

Crystal Cruises: Up to 90 days

Disney Cruise Line: Did not respond to a request for information

Holland America: Approximately 60 days

MSC Cruises: 60 to 90 days

Norwegian Cruise Line: 90 days

Oceania Cruises: Up to 90 days

Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer than 60 days; in a statement sent to TPG, the line said it was "working to expedite the process as quickly as possible")

Regent Seven Seas Cruises : Up to 90 days

Royal Caribbean: 30 business days

Seabourn: Up to 60 days

Silversea: Up to 90 days

Windstar Cruises: Six to eight weeks

Additional resources for cruisers during the coronavirus outbreak:

• Why you shouldn't expect bargain-basement cruise deals anytime soon
• How to cancel or postpone a cruise due to coronavirus
• Good news for cruisers worried about strict new boarding rules
• Some of the year's hottest new ships could be delayed
• Stream these 13 movies, TV shows to get your cruise ship fix

• Cruise News

Cruise line will enforce a new cancellation policy starting March 4

Andrea Santillan

• February 22, 2024

Princess Cruises is changing its cancellation policies. Under its revised guidelines, passengers who want to avoid the 100% cancellation fee must cancel their cruises at least 30 to 60 days before their sailing dates.

This new timeframe will apply to all cruises booked on Princess cruise ships from March 4, 2024 onwards. Current bookings will not be affected.

For cruises 1 to 24 days long, the cruise line will deduct 100% of the total charges if the passenger cancels their trip 30 days or less from the departure date. Itineraries at least 25 days long will be subject to a 100% cancellation fee if they are canceled within 60 days from embarkation.

The tables below detail the corresponding cancellation fees based on the length of the voyage and the number of days from sailing.

This means that passengers will begin to accrue penalties a lot sooner. Based on the outgoing policy, passengers forfeit a portion of their payments between 45 and 90 days before sailing.

With the new rules, passengers can lose a percentage of their payments if they cancel within 75 and 113 days of their cruise.

Also, Princess Cruises is extending the final payment deadline for cruises five days or shorter from 75 to 90 days.

This is another reason to always purchase a travel insurance policy with a cancel for any reason (CFAR) rider attached.

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Standard Policy for Guest Cancellations, Refunds & Final Payment

Learn about our standard cancellation policy and refund schedule.

In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.

If you’ve already purchased  Princess Vacation Protection † , your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase Princess Vacation Protection – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage.

†Princess Vacation Protection is available to residents of the U.S. and Canada (except New York, British Columbia, Quebec and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our  FAQs  for additional information.

Refund Schedules & Final Payment Due Date

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the  passage contract .

Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. 乗客は、乗客がキャンセルした場合に運送人が被る損失を数量化することは非常に困難または不可能であり、取消規定に記載されている料金は、損害賠償として公正かつ合理的な評価を表すことに同意するものとします。取消料の金額は、クルーズ／クルーズツアーの航海の長さ、並びに、クルーズ／クルーズツアー及びクルーズプラスパッケージの取消の時期に基づいて変化します。貴殿の予約概要書により貴殿の予約に適用される取消規定についてを参照するか、貴殿の旅行代表者にお問い合わせください。

取消規定が適用されない場合： A. 予約金の支払時点からかかる金額の100％が払戻し不能の特別価格プロモーションを購入した乗客が予約をキャンセルした場合、状況の如何に関わらず、乗客には予約金の返金、支払、補償、クレジットの権利は一切ありません。

B. 支払時点から100％が払戻し不能となる特別価格プロモーションを購入した乗客が予約をキャンセルした場合、乗客にはクルーズまたはクルーズツアー代金の返金、支払、補償、クレジットの権利は一切ありません。

寄港地観光キャンセル規定：For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s  Excursion Terms & Conditions .

Cruise Cancellations & Refunds FAQs

How do I cancel? For bookings made directly with Princess Cruises, please visit the  Customer Support and Information page . For all other bookings, please contact your travel advisor.

How much will I be refunded? If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

What is the time window for cancelling? While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

When will I receive my refund if I cancel? We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our  Notices & Advisories page .

Am I eligible for cruise credit if I cancel? The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia ,  Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.

How do I purchase cruise vacation protection if I may need to cancel? We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip.  Princess Vacation Protection  is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting  Cruise Personalizer . You can also call your travel advisor or visit the  Customer Support and Information page . You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our  Princess Vacation Protection page  and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it?  Read about the benefits of Princess Vacation Protection . Guests in other regions may have alternative coverage options and they should refer to our  FAQs  for additional information.

What will be refunded if I cancel? If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our  Passage Contract  to learn more about refunds.

Exceptions If you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the  Passage Contract .

What is Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise? Details are contained in our  Nonperformance of Cruise: Refund Policy and Instructions .

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How To Cancel A Princess Cruise Booking

Published: December 8, 2023

Modified: December 28, 2023

by Carlene Brannen

• Travel Tips

Introduction

Cruising with Princess Cruises can be an unforgettable experience, but sometimes circumstances may arise that require you to cancel your booking. Whether it’s due to unexpected events, changes in plans, or personal reasons, knowing how to cancel your Princess Cruise booking is essential. By following the correct procedure, you can ensure a smooth cancellation process and understand the refund policy.

In this article, we will guide you through the steps to cancel a Princess Cruise booking effectively. From understanding the cancellation policy to contacting the customer service team and confirming your cancellation, we’ve got you covered. Let’s dive in and discover how you can cancel your Princess Cruise booking hassle-free.

Keep in mind that it’s crucial to familiarize yourself with the specific cancellation policy of your booked cruise package. Each cruise line, including Princess Cruises, has its own terms and conditions for cancellations, which dictate whether you are eligible for a refund and if any cancellation fees apply.

Now, let’s proceed with the step-by-step process to cancel your Princess Cruise booking.

Step 1: Check the Princess Cruise Cancellation Policy

Before initiating the cancellation process, it’s crucial to review and understand the Princess Cruise cancellation policy. This policy will outline the terms, conditions, and potential fees associated with canceling your booking.

To access the cancellation policy, visit the official Princess Cruises website and navigate to the “Cancellation & Refund Policy” section. Here, you will find detailed information regarding the timeframes for cancellations, refund eligibility, and any applicable fees.

Typically, the cancellation policy varies depending on the type of cruise package you have booked, such as standard fares or promotional fares. It’s important to note that the closer you are to the departure date, the more restrictive the cancellation policy may become.

Once you have familiarized yourself with the specific cancellation policy for your booking, you will have a better understanding of what to expect in terms of refunds and fees.

In some cases, you may be eligible for a full refund if you cancel within a certain number of days prior to the departure date. However, if you cancel closer to the departure date or if you have booked a non-refundable fare, you may be subject to cancellation fees.

By carefully reviewing the cancellation policy, you can make an informed decision about whether to proceed with the cancellation and understand the potential financial implications.

Now that you are familiar with the Princess Cruise cancellation policy, let’s move on to the next step, which involves gathering the required information for the cancellation process.

Step 2: Gather Required Information for Cancellation

Before contacting Princess Cruises customer service to cancel your booking, it’s important to gather all the necessary information to facilitate a smooth cancellation process. By having the required details readily available, you can ensure an efficient and accurate cancellation request.

Here are some key pieces of information you should gather:

• Your booking reference number: This is a unique identifier assigned to your reservation. It can typically be found in the confirmation email or on your booking documents. Providing this number will help the customer service representative locate your booking quickly.
• Passenger details: Provide the full names of all passengers included in the reservation. This will ensure that the cancellation is applied to the correct booking and passengers.
• Cruise details: Include the name of the cruise ship, departure date, and itinerary. This information will help Princess Cruises identify your specific booking and cancel it accordingly.
• Contact information: Make sure to provide your contact details, such as your phone number and email address, so that Princess Cruises can reach out to you if needed.

Having these details prepared in advance will save you time and make the cancellation process more efficient.

It’s also worth considering any additional services or amenities you may have purchased alongside your cruise booking, such as shore excursions or specialty dining reservations. If you wish to cancel these extras as well, make a note of them and let the customer service representative know during the cancellation process.

Now that you have gathered all the necessary information, it’s time to move on to the next step: contacting Princess Cruises customer service.

Step 3: Contact Princess Cruises Customer Service

Once you have reviewed the cancellation policy and gathered all the required information, it’s time to contact Princess Cruises customer service to initiate the cancellation process. There are several ways to reach out to their customer service team:

• Phone: You can call the Princess Cruises customer service number, which can be found on their website. It’s recommended to have your booking reference number and other details handy when making the call.
• Email: If you prefer written communication, you can send an email to the provided customer service email address. Make sure to include all the necessary information mentioned in the previous step.
• Online Chat: Some cruise lines, including Princess Cruises, offer an online chat feature on their website. This can be a convenient and efficient way to handle your cancellation request.

Regardless of the method you choose, be prepared to provide the necessary information to the customer service representative. This will help them locate your booking and assist you more effectively.

When contacting customer service, remain polite and clearly communicate your intention to cancel your Princess Cruise booking. The representative will guide you through the cancellation process and provide you with any additional information you may need.

It’s recommended to keep a record of your interaction with customer service, including the date and time of the call or email, the name of the representative you spoke with, and any confirmation or reference numbers provided.

Now that you have contacted Princess Cruises customer service, let’s move on to the next step: following the cancellation process.

Step 4: Follow the Cancellation Process

After contacting Princess Cruises customer service to initiate the cancellation, they will guide you through the specific cancellation process. It’s important to carefully follow their instructions to ensure a successful cancellation.

The cancellation process may vary based on factors such as the type of booking, the timing of the cancellation, and any applicable fees or penalties. The customer service representative will provide you with the necessary steps and details to complete the cancellation.

Here are some general steps you may need to follow:

• Confirmation of your cancellation request: During your conversation with the customer service representative, they will confirm that your cancellation request has been processed.
• Payment of applicable fees or penalties: Depending on the timing of your cancellation or the type of fare you booked, you may be required to pay certain fees or penalties. The representative will inform you of any applicable charges and provide instructions on how to settle them.
• Return of refundable deposits: If you made any refundable deposits as part of your booking, the representative will inform you about the timing and method of the refund.
• Cancellation of additional services or amenities: If you have purchased any extras such as shore excursions or specialty dining reservations, the representative will guide you through the process of canceling them and inform you of any associated fees or refund eligibility.

It’s important to follow the cancellation process accurately to avoid any misunderstandings or complications. Be sure to ask any questions you may have during your conversation with customer service to ensure a clear understanding of the steps involved.

Once you have completed the cancellation process, move on to the final step: confirming the cancellation and reviewing the refund policy.

Step 5: Confirm the Cancellation and Review Refund Policy

After completing the cancellation process, it’s important to confirm with Princess Cruises that your booking has been successfully canceled. This will provide you with reassurance and clarity regarding the cancellation status.

Upon confirming the cancellation, take the time to review the refund policy outlined by Princess Cruises. Understanding the refund policy will help you navigate any potential refund processes and timelines.

The refund policy may vary depending on factors such as the type of fare you booked, the timing of your cancellation, and any applicable fees or penalties. It’s important to carefully review the terms and conditions provided by Princess Cruises to have a clear understanding of what to expect.

Here are a few key points to consider when reviewing the refund policy:

• Refund eligibility: Determine if you are eligible for a refund based on the time of your cancellation and the type of fare you booked. Some fares may be non-refundable, while others may have specific refund conditions.
• Cancellation fees: Assess if any cancellation fees apply to your booking and understand how they may impact your refund amount.
• Timing of refunds: Take note of the expected timeline for receiving your refund. This can vary depending on the payment method used and the cruise line’s processing procedures.

By reviewing the refund policy, you will have a clear understanding of the potential refund amount and the expected timeline for receiving your funds.

If you have any further questions about the refund policy or require assistance regarding the cancellation or refund process, don’t hesitate to reach out to Princess Cruises customer service. They will be able to provide you with the necessary information and address any concerns you may have.

With the cancellation confirmed and the refund policy reviewed, you have successfully completed the process of canceling your Princess Cruise booking. While it may be disappointing to cancel your cruise, knowing the proper procedure and understanding the policies will help you navigate the situation with ease.

Remember, each cruise line may have its own specific policies and procedures for cancellations. It’s essential to follow the guidelines provided by Princess Cruises to ensure a smooth and stress-free cancellation experience.

We hope this guide has been helpful in assisting you with canceling your Princess Cruise booking. Safe travels and happy cruising!

Canceling a Princess Cruise booking doesn’t have to be a daunting task. By following the step-by-step process outlined in this article, you can navigate the cancellation process smoothly and understand the refund policy associated with your booking.

Remember to start by familiarizing yourself with the Princess Cruise cancellation policy, as each cruise line may have its own terms and conditions for cancellations. This will give you a clear understanding of your eligibility for a refund and any applicable fees.

Gathering all the required information, such as your booking reference number and passenger details, will streamline the cancellation process. Contacting Princess Cruises customer service via phone, email, or online chat is the next step. Their knowledgeable representatives will guide you through the cancellation process and address any queries you may have.

Following the cancellation process accurately is crucial. Confirm with Princess Cruises that your booking has been successfully canceled and make sure to review the refund policy. Understanding the refund eligibility, any cancellation fees, and the expected timeline for refunds will avoid any confusion or surprises.

If you have any further questions or need assistance, don’t hesitate to reach out to Princess Cruises customer service. They are there to support you and provide any additional information you may require.

We hope this guide has been helpful in guiding you through the process of canceling your Princess Cruise booking. While canceling a cruise may be disappointing, knowing the proper procedure and understanding the policies will help you handle the situation with ease.

Remember, every cancellation situation is unique, so always refer to the specific cancellation policy and guidelines provided by Princess Cruises. Safe travels and we hope to see you on a future cruise!

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What To Do If Your Cruise Is Canceled

• Always buy travel insurance before cruising to protect yourself from unexpected cancellations and costs that may arise during your trip.
• Passengers may be entitled to a refund or cruise credit depending on when the voyage is canceled, along with ancillary fees reimbursement.
• If a cruise is canceled mid-trip, be prepared to scramble for alternative accommodations but know that cruise lines usually compensate for the inconvenience.

Headlines have become more frequent about some of the largest cruise lines in the world having to cancel a voyage at sea. Most recently, a Royal Caribbean International Alaska voyage scheduled to depart from Vancouver on April 26, 2024, was canceled. Passengers were onboard at the time of the cancelation, meaning that both domestic and international travel was completed to get to Vancouver to begin the trip to Alaska.

Passengers were sent a notification a few days prior to the departure date that there was a "technical issue with its propulsion system" that initially pushed the departure date by two days. While this was an inconvenience to some, passengers still made it on the newly scheduled date to leave excited to sail.

Once everyone was boarded, the ship's crew announced that passengers would have to stay on board until the ship departed on Saturday. The departure was then short-lived as the cruise lasted until the ship could make it to a cargo dock. This was when the cruise was canceled, leaving passengers in a panic about what to do for accommodation and changing travel plans.

While the Royal Caribbean did state that they would issue onboard credit, cruise credit, and help with accommodations, most passengers were still in a tizzy trying to figure out what to do when a cruise is canceled and what their course of action would be to get home.

16 Best Cruise Lines, Ranked By Their Reviews

What to do if a cruise is canceled, when the cruise is canceled will determine just how much leg work passengers will have to do.

If a cruise line cancels a voyage, there is likely a good reason for doing so. This is because a huge amount of money is lost if a cruise has to be scrapped, which not only includes lost fare and amenities that passengers have to pay for during the trip but also gives out incentives for passengers who want to return and pay for change fees for air travel.

Like airlines, which now owe passengers for cancellations , cruise lines are required to issue refunds, but there is some wiggle room.

Plus, what passengers do if a cruise is canceled depends on when the cruise is canceled. Suppose the voyage is canceled before any travel is done. In that case, there really is nothing for passengers to do but to collect a refund for their trip and to contact the airlines, hotels, and anyone else to cancel those accommodations.

However, suppose — as with the Royal Caribbean International Alaska voyage — that passengers are onboard the ship when the cancelation occurs. In that case, there is going to be some scrambling to change accommodations completely. Not only for airfare but for trying to get a hotel until air travel can be secured.

Fortunately, passengers are likely not going to be out any money. Instead, it will just be time wasted. They may actually earn some incredible bonuses for a future cruise if this happens. However, that means putting faith in the fact that a future issue does not occur with the cruise line and that you can take advantage of the incentives later.

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What passengers are entitled to if the voyage is canceled, when the cruise is canceled will determine what passengers are entitled to from the cruise line for reimbursement.

What passengers are entitled to if a cruise is canceled depends on when the cruise is canceled. The further out the cancelation, the more likely passengers are to receive an offer of cruise credit rather than a refund.

If the cruise is scrapped weeks to months before the cruise ship is set to sail, then passengers will first be offered an alternative cruise or cruise credit. The amount of the cruise credit can vary, but many cruise lines offer 100% credit to encourage sailing on a future voyage. But, if passengers are unable to take advantage of the cruise credits, then it is possible to be completely refunded cruise fare.

In this situation, cruise lines will likely not refund any air travel to get to the departure city. Passengers will have to contact their airlines to determine what their options are as far as getting airfare refunded or credited. The same applies with lodging accommodation.

For voyages that are canceled once passengers are boarded and the ship is underway, it is not uncommon for the cruise line to refund the remaining portion of the cruise, as well as offer cruise credit in a variety of percentages.

They will likely also offer hundreds of dollars in ancillary fees , though that was not put into effect until after 2022, leaving many passengers before that time with canceled cruises out a lot of money if their airfare and hotel fees were non-refundable.

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Travel insurance is recommended for cruising, travel insurance can cost several hundreds of dollars but is well worth it for the peace of mind it brings.

Taking a cruise is not an inexpensive vacation for many when things like airfare and lodging are added to the cost of the cruise itself. While it is another added expense, travel insurance is recommended to protect against any issues that may occur before and during a cruise and to give passengers peace of mind that if memorable cruise experiences cannot be had, their fares can be reimbursed should something go awry.

Many cruise lines offer travel insurance. While this will allow for a refund of the cruise rather than having to opt for cruise credits, it does not cover ancillary fees. As such, this may be a good option for those who live near a port of departure.

But, something that beginning cruise passengers need to know is that if they're traveling to get to the port, it is not in their best interest to get this insurance.

Instead, comprehensive travel insurance is the best option for most travelers. While the fine print needs to be read, what most cruise travel insurance covers includes:

• Insurance for missed connections
• Ability to cancel for any reason
• Emergency medical evacuation
• Pre-existing conditions
• Damage or theft of personal items

While travel insurance may cost several hundreds of dollars, it may be worth it, given that thousands of dollars could be lost if something goes wrong while cruising. The more prepared passengers are, the less likelihood there will be panic if cruise plans do not go forward as expected.