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Te tiri pūtea mō te whakamahi Kāri Kōura i ngā waka tūmatanui SuperGold Card public transport funding

Te tuku kia piki utukore te hunga tika, 65 neke atu te pakeke, me te hunga kāore anō kia eke ki te 65 engari e whiwhi ana i te pūtea penihana kāwanatanga, i te penihana hōia rānei, i ngā waka tūmatanui i ngā hāora o waho i te pokenga.

Providing all eligible New Zealanders aged 65 years or over, and those under 65 who receive the New Zealand Superannuation or the Veterans Pension, with free off-peak travel on public transport.

What you need to know

The SuperGold Card scheme was introduced in 2008. It allows cardholders to travel free on scheduled off-peak urban public transport — between 9.00am and 3.00pm and after 6.30pm from Monday to Friday, and all day on weekends and public holidays. In the Auckland region, a special arrangement allows cardholders to travel for free during peak afternoon hours.

There are 5 exempt services in the scheme. These are not part of the relevant region’s core public transport network, as outlined in the relevant Regional Public Transport Plan. Exempt services include the Waiheke Island ferry, Fullers ferry to Devonport, Sealink ferry to Waiheke Island, Wellington Airport Flyer and the Wellington Cable Car.

The SuperGold website has information about how eligible New Zealanders can get the SuperGold card, and the offers available for cardholders.

The work to date

Scheme to be reviewed.

In November 2019, the Minister for Disability Issues launched the Disability Action Plan 2019–2023, which replaces the previous Disability Action Plan 2014–2018. As part of the Disability Action Plan, we will conduct a strategic assessment of the services provided for people with different transport needs. This includes a review of the SuperGold Card Scheme. We have yet to confirm when this review will start.

The new Disability Action Plan was developed by the Office for Disability Issues in collaboration with the Disabled People’s Organisations Coalition and a range of government departments. It consists of 25 significant programmes of work to address key issues for disabled people, and will be carried out through 14 government agencies. The new plan aims to deliver the 8 outcomes in the New Zealand Disability Strategy 2016–2026.

A combined Ministry of Transport and Waka Kotahi Action Plan outlines how both agencies are putting transport-related actions in the new Disability Action Plan in place.

The new Disability Action Plan and New Zealand Disability strategy are available on the Office for Disability Issues website.

Disability Action Plan 2019–2023 (external link)

New Zealand Disability Strategy 2016–2026 (external link)

Regional council bulk funding began

The Government shifted to a bulk funding approach for the scheme instead of individual fare reimbursements, with the level of funding agreed between regional councils and Waka Kotahi NZ Transport Agency.

Future projections show the number of people aged over 65 continuing to grow. To keep reimbursing individual fares would mean the scheme’s costs would continue to rise rapidly. Moving to bulk funding also brought SuperGold Card funding in line with the way other public transport funding is allocated. Any cost overruns must be funded by councils, encouraging cost savings and efficiencies.

Funding for the scheme was capped at NZD$28.129 million for the next 5 years, with annual adjustments to account for inflation.

Freeze on new services lifted

The Government removed the freeze on new services entering the scheme, which increased the range of services available, particularly in rural and provincial areas. 

To be part of the scheme, new services must:

• be contracted to regional council
• not be identified as an exempt service be identified within a Regional Public Transport Plan.

Scheme reviewed and updated

As a result of the review, the Government announced it would lift the freeze on new services entering the scheme, cap Crown funding for the next 5 years and introduce bulk funding.

The targeted review looked at how the scheme operated and how the guidelines might change to keep it affordable, focusing on:

• reviewing whether the freeze on new transport services entering the scheme could be lifted
• if the freeze was lifted, determining what criteria would be used to determine entry into the scheme
• considering a national policy for the use of smartcards under the SuperGold card travel concession scheme
• considering reimbursement calculation methods including average fare calculations.

The review also ensured current cardholder entitlements stayed the same.

The Government would also:

• cap Crown funding for exempt services at their current levels
• allow tendering on the Waiheke Island route where there is competition
• require SuperGold Card holders to purchase smartcards as smartcard ticketing systems become available.

Scheme reviewed and consulted on

In response to the review and consultation the Government increased the scheme’s funding to provide for growing demand.  They put a freeze on new services entering the scheme to limit how much it cost to maintain it.

After the first 12 months of operation it became clear that the scheme was not financially sustainable with the funding available.

The review aimed to develop recommendations to change the scheme in a way that was fair to all while delivering enough cost savings to make it financially sustainable for the next few years.

Key stakeholders and partners such as user representatives, public transport operators and regional councils were asked for feedback on the options to change the scheme.

We received 145 submissions in response to the consultation document. All but a small handful of submissions supported the scheme as it was and all argued that funding for the scheme should be increased to match the numbers using it.

SuperGold Card scheme introduced

The off-peak public transport scheme had 3 key principles — it was a national scheme, users traveled for free, and off-peak capacity could accommodate increased numbers.

Government projections on how many people would use the scheme were largely estimated as the initiative was new to New Zealand and there was little international data on similar schemes.

The Government announced a review would take place after the first 12 months to identify any refinements required to ensure the scheme’s long-term financial sustainability.

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**Essential Maintenance Scheduled Saturday 18 May 2024**

Between the hours of 8:30pm and 12.30am commencing Saturday 18 May 2024, users may not be able to apply SuperGold or Community Connect concessions to their Bee Cards. If you encounter issues outside of this timeframe, please contact your local customer service point .

Bee Card is your prepay card that makes travel by bus, Te Huia Train and Queenstown Ferries, easier and smarter, paving the way for better city planning and transport options in the future.

When using your Bee Card; instead of showing your SuperGold card to a driver you’ll use your Bee Card, to tag on and tag off using the card readers by the door.

When you tag on your Bee Card the readers will recognise you’re a SuperGold customer and you’ll receive the SuperGold concession applicable in the region you are travelling in.

You can top up funds or load passes onto your Bee Card so no matter what time you are travelling you can just tag on and go.

Find out more about the SuperGold Card here.

Don’t forget to tag off the bus as you may be charged a default fare (even if you are travelling within the free period). You only need to tag on Te Huia train and the Queenstown Ferries.

You’ll need to carry your SuperGold Card with you when using Public Transport, as proof of your eligibility for SuperGold concessions. From time to time this may be checked by the driver, or a regional transport representative.

You may hold a SuperGold Card that is combined with a Community Services Card. Talk to your local customer service point to determine if applying for a second Bee Card with a Community Connect concession is of benefit to you.

Getting your Bee Card and loading your SuperGold concession

Bee Cards cost $5.00 when ordered online. You will need to enter your SuperGold card details.

Order your Bee Card now

• When you receive your Bee Card go online to activate it.
• Start using your Bee Card to ride the bus, Te Huia train or Queenstown Ferries!
• Pick up your Bee Card from a bus driver, Te Huia's cafe, or your local customer service point. Though there is no required minimum Top Up; it’s a good idea to top up your Bee Card with funds in case you do want to travel outside of the SuperGold free travel hours or use your Bee Card on Queenstown Ferries.
• You can load your SuperGold concession on to your Bee Card at your local customer service point or come back to this website to do it online.

Bee cards cost $5 when ordered online or collected in person (regional variations may apply).

How to top up your card

It’s a good idea to top up your Bee Card with funds in case you do want to travel outside of the SuperGold free travel hours.

You can top up your Bee Card on this website, with your driver or at locations in your region. Refer to the list of regions on this page for places you can top up in your region.

To top up online simply select top up and follow the instructions.

Find out the specifics of Bee Card in your area, by visiting the regional website below:

• Bay of Plenty
• Manawatū - Whanganui
• Invercargill
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Does my SuperGold Card concession change?

The SuperGold card concession does not change in any of the three options. SuperGold cardholders remain eligible for free off-peak travel on all Metro bus and ferry services. 

At peak travel times (before 9am, and between 3pm-6.30pm on weekdays), cardholders will either pay the full adult fare (Option 1 & 3) or a $2 flat fare (Option 2).

How are my rates affected?

Your rates are made up of city or district council rates and Environment Canterbury (regional council) rates. The public transport service is part of your regional council rates.

How your rates will be affected depends upon which public transport option is implemented in February 2023.

Have a look at our example households for how it could affect you, or check out the rates calculator .

Why is there no increase in public transport rates for the tertiary concession (Option 3)?

Funding for the tertiary concession was already included in Year 2 of the Long-Term Plan (2022/23).

Why was the Total Mobility card chosen for fare-free travel in Option 1?

There are several different mobility and disabilities cards. Total Mobility was chosen as there are already a large number of card holders in Canterbury, it has clear criteria regarding accessibility, and is managed by Environment Canterbury.

If I do not use public transport do my rates still increase?

The public transport rate is applied to urban residents in Christchurch, Selwyn and Waimakariri districts that have access to public transport. Each council applies these rates differently.

Why is the Ferry not included in Option 1 or 2 ( single zone)?

The Diamond Harbour ferry is not included in Option 1 or 2 ( single zone) as the availability and financial costs of a ferry service are different from a bus.

View all Ministers

View all Portfolios

Free off-peak travel for SuperGold Card holders

• Helen Clark

The Government is providing funding of $72 million over four years ($18 million a year) for the SuperGold Card free off-peak travel scheme for card holders.

"Most regional councils around the country are ready to roll out travel concessions from Wednesday 1 October to SuperGold Card holders to enable free off-peak travel on bus, train and, where applicable, harbour ferry services within a region.

"SuperGold Card holders in these regions who show their cards will be able to travel for free on public transport from 9am to 3pm and from 6.30pm to the end of service on weekdays, and any time on weekends and public holidays," Helen Clark said.

"Buses, trains and harbour ferries are a critical means of getting about for many seniors, and this initiative will ensure that cost will no longer be a barrier to their travel plans.

"The regions ready to roll out free off-peak travel on 1 October are:  Auckland, Waikato, Bay of Plenty, Hawke's Bay, Gisborne, Manawatu/Wanganui, Wellington, Nelson, Canterbury, Otago and Southland.  Northland, Taranaki and Marlborough are expected to be ready to roll out the concessions from 1 November," Helen Clark said.

Transport Minister Annette King says the concessions will benefit approximately 530,000 New Zealanders.

"SuperGold Card holders will have increased mobility and greater access to goods, services and social activities in their local communities.

"The New Zealand Household Travel Survey shows most people aged 65 and over do most of their public transport travel during off-peak hours, making an estimated eight million trips per year on buses and trains.

"I am sure this trend can only get better as people take advantage of the new concessions," Annette King said.

More information on free services in specific regions can be obtained from regional councils.

The creation of the SuperGold Card was part of the Confidence and Supply Agreement between Labour and New Zealand First signed after the last election.

For more information on the SuperGold Card call 0800 25 45 65 or visit www.supergold.govt.nz.

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Bus fares have changed for 13 to 24-year-olds...

... but fares are cheaper with a registered Bee Card, so buy one and get it registered online now.

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SuperGold Bee Card and Community Connect concession

If you are 65+ you are entitled to reduced fares with a SuperGold Bee Card.

You do need to have a REGISTERED Bee Card to get the SuperGold card concessions in Otago. Bee Cards are used in many regions within New Zealand, so highly useful if you plan on travelling around our country. You need a New Zealand address to register - but you don't need to wait to have a card sent to you, pick one up in person. 

SuperGold Card holders

To receive concession fares and free off-peak bus travel you need to load your SuperGold information on to your Bee Card.

Use your SuperGold Bee Card for free off-peak travel:

• weekdays 9am-3pm and after 6:30pm
• public holidays

SuperGold concessions are not available for the ferry service in Queenstown.

To receive your SuperGold concession you will need to register your Bee Card and load your details. You can do this in person or online. If you are unable or unsure about registering your card online, ask a friend or family member to help or contact the ORC for help.

Register your Bee Card

Community services card holders (community connect).

If you have a SuperGold card AND a Community Services card, you will need two Bee Cards . This is because the Bee Card system only allows for ONE concession on a Bee Card and you are entitled to two concessions.

Depending on the time of day you wish to travel, you will either use your SuperGold concession Bee Card (free off-peak travel), or your Community Connect concession Bee Card (half price adult fares). Use a sticker or marker pen to add a dot to tell the difference between your Bee Cards.

Use your Community Connect Bee Card half price bus travel during these times:

• weekdays before 9am
• weekdays between 3pm-6:30pm

Use your SuperGold Bee Card for free bus travel outside of these times.

Community Connect concessions are not available for the ferry service in Queenstown.

To get free off-peak bus travel with your SuperGold card, or discounted bus travel with your Community Services card, you need to register you Bee Card(s) and add your card details to the Bee Card. 

To find out more or to get help registering your card, call or visit the Otago Regional Council:

Dunedin: 0800 ORBUSDN ( 0800 672 8736 ) 144 Rattray Street, Level 2, Philip Laing House We are on level 2, accessible by lifts. It's very close to a number of bus stops by the Exchange

Queenstown: 0800 ORBUSQT ( 0800 672 8778 ) 1092 Terrace Junction, Frankton (above Westpac)

How to load your SuperGold Community Connect concession online

• Go to Bee Card  to register or call us for help to do this.
• Register your card – follow instructions such as inputting your email address
• Select 'Manage Card'
• On the right-hand side of the screen, select 'Add SuperGold'
• Add date of birth and SuperGold client number.

Frequently asked questions

No. But drivers can sell Bee Cards ($5), issue travel tickets (with or without your Bee Card) and top up Bee Cards with cash (minimum $5). They cannot help you register your card. You will need to call the ORC to do that. 

Yes, though we recommend that every passenger has their own Bee Card.

If you’re travelling with a friend of family member who doesn’t have a card, you can get them discounted travel with your Bee Card. Tag your own card on, and then talk to the driver about using your Bee Card to pay for your friend/family member.

The driver will give them a paper ticket. If you have a paper ticket you don’t need to tag off. Only tag off if you have tagged on.

The only available tickets for this are adult and child. 

If you need to take two buses as part of your journey, you may still only pay for one fare. When a Bee Card user changes buses as part of their commute, they get a free transfer, so long as they change buses within 45 minutes.

That means you should tag on your next bus within 45 minutes of tagging off your last bus. Remember to tag off the second bus too.

If you started your journey in the free travel period, ie before 3pm, you won't get charged if you catch your usual second bus within 45 minutes of getting of your first. 

This is only available to people using a Bee Card. 

Page last edited 26 February 2024

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SuperGold Cards

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The SuperGold Card is available to all eligible New Zealanders aged 65 or over and those under this age who receive NZ Superannuation or the Veterans Pension.

Your SuperGold Card information must be loaded on to your Bee Card to ensure you can obtain your free SuperGold travel concession. More information on Bee Cards.

Holders of SuperGold Cards can travel free on all off-peak Citylink and Connector services (those running between 9am and 3pm and after 6.30pm weekdays, and Citylink Saturday services), and most Southlink services.

Note: SuperGold Card holders must still pay fares for trips before 9am or after 3pm, but many will be eligible for the reduced Senior Citizen fare.

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Travel faqs.

The most common travel and fare FAQs are on this page, if you have other questions, please call 03 366 88 55 .

Jump to your question:

What are my payment options for fares, can i take my scooter on the bus, can i take a child's bike or tricycle inside the bus.

• Why do we have detours and disruptions?
• How often does Metro update detours and service changes?

Where does the detour information come from?

What do the symbols on the detours and updates page mean, do i need to signal the driver when i want to get on the bus, are intoxicated people allowed on the bus (alcohol or drugs), what can i do about loud music being played, can i take my pet onboard the bus, at what age can a child travel on the bus unaccompanied, what do i do if i see someone etching windows or damaging the bus, lost or found an item, can i smoke an e-cigarette on the bus, can i transport a gas bottle on the bus, do metro buses have free wi-fi.

Currently eftpos payment is not available onboard any of our buses, but you can absolutely pay using cash. For safety reasons, we keep limited cash float levels on buses and request that customers avoid paying with $20 notes or higher.

Customers may also want to consider a Metrocard, as it will save you at least 25% compared to a cash fare on all Metro services, and only costs $5 to purchase. Metrocards also enable a much quicker and contactless transaction. Metrocards paired with an online account also open up the option for customers to do both manual and auto–top-ups online using a credit or debit card. If you're interested, you can learn more about Metrocards .

Environment Canterbury is part of a national project to deliver a new national ticketing system. The new solution will make travelling on buses and ferries easier for customers who will be able to simply wave their digital wallet, wearables, or bank-issued debit and credit cards against the reader when boarding and alighting services. Learn more about the national ticketing project .

If your scooter folds up then you can take it onboard the bus. You need to make sure it is folded up while onboard and stowed next to you on a seat, under a seat or in a storage rack. If your scooter does not fold up, it is the driver's decision at the time of boarding whether it can go onboard or not. This is because scooters that do not fold up can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If your scooter does not fold up, we recommend you do not take it on the bus.

It is the driver's decision at the time of boarding whether the bike or tricycle can go onboard or not. This is because they can become dangerous to other passengers if the bus has to do an emergency stop. If the driver thinks it could be dangerous, they have the right to refuse to let you come onboard. We recommend that if the bike or tricycle cannot be stowed safely onboard the bus in a seat or a storage rack, then you do not try to take it on the bus.

Why do we have detours and disruptions

There are many reasons why services may have disruptions, just a few of them are:

• Construction works
• Special events
• Vehicle accidents
• New routes/timetables
• Adjustments to routes or timetables
• Weather conditions
• Natural hazardous events e.g. flooding or earthquakes.

How often does Metro update detours and services changes?

Metro looks after the notification of all service updates and detours. We update and notify of changes and disruptions as soon as possible throughout the day however out of business hours we can only update and notify of major disruptions.

Metro receives information from a number of sources:

• Planned detours are received from the Christchurch City Council, SCIRT or the contractor responsible for the road works
• Immediate detours (not notified by the above) are received through the team monitoring buses at the Bus Interchange and in some instances the Police (e.g. accidents)
• Planned changes are received through our wider team at Environment Canterbury Regional Council and we strive to notify, where possible, on the website at least two weeks in advance of any timetable change or services starting or ending.

Metro works with many agencies whose work may affect buses. Once notified, we work out which services are affected and the best way for buses to travel around the disruption. In order to notify you as soon as possible, we rely on those organisations to tell us of changes. Sometimes we will receive information very close to or once a change has occurred. If this happens, we notify online as soon as possible and also update as further information comes to hand.

While we aim to keep you updated on all disruptions, it is not always possible. Metro assess the amount of disruption and length of disruption before issuing notices online this means that some small disruptions may not be notified.

We appreciate when passengers make an effort to signal the driver when catching the bus. We recommend when you see your bus coming you stand at the bus stop towards the curb and wave at the driver so that they know you want that bus. The drivers will then pull over and let you on. If you do not signal the driver, they may drive past without seeing you.

It is up to the driver’s discretion whether an intoxicated person can board the bus or not. If the driver believes the person is intoxicated and considers that person risk to the passengers on board or the driver, they can refuse to carry them.

If the music on a passenger’s mp3 or phone is annoying other passengers on the bus, one person should tell the bus driver. The bus driver can then ask the passenger with the music to turn it down. If the bus radio music is too loud, tell the driver and they can turn it down from their control panel.

No, the only animal allowed onboard the bus is a “ certified disability assist dog ”. You can read about where else these dogs are allowed here .

Support animals are not permitted on our buses.

Staff are currently working with reference groups and key stakeholders to develop a draft ‘Pets on public transport’ policy. This policy will then be included in the draft Regional Public Transport Plan (RPTP), which we expect to consult with the public on in late 2024.  

Metro does not have a defined age to allow children to travel unaccompanied. We believe that it is the parent’s decision about whether a child is capable of safely travelling on their own.

Metro and bus operators take damage to buses seriously and provide details and surveillance footage to the Police for prosecution. If you see it occurring, take note of:

• what time it occurred
• what the person damaging the bus looks like (are they in a uniform or have a recognisable top etc)
• which window or part of the bus was damaged.

Give all the details to the driver. If you feel comfortable telling the driver at the time the damage is occurring, do so. However, if you do not tell the driver when you leave the bus, the bus operator will be able to check the video surveillance footage and provide it to the Police.

Metro does not receive lost property, so if you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on.

No, smoking an e-cigarette or vaping is prohibited on buses where smoking is banned under the Smoke-free Environments Act.

No, gas bottles cannot be taken with you on the bus as they could be a very dangerous projectile if the bus had to stop suddenly. Furthermore, our drivers do not have the special licences and permits required to transport anything classified as a ‘dangerous good’, such as gas bottles, fireworks, flammable liquids etc. More information about what classifies as a ‘dangerous good’ can be found on the Waka Kotahi website .

While every bus across the network has Wi-Fi capabilities as part of their hardware installation, it would be extremely cost intensive to provide Wi-Fi across the network, so the provision of Wi-Fi on our services is limited to the following:

• Routes 91 and 92 are always serviced by buses that have Wi-Fi
• Route 29 is serviced by buses with Wi-Fi sometimes, but not always. Wi-Fi will only be available on this route when it is being serviced by an electric bus.

Elektrostal

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