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Travelsureuk   Reviews

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Reviews 4.5.

Most relevant

Amazing from The beginning answered all my questions and put my mind to ease will 100% return all the time

Date of experience : August 03, 2023

Reply from Travelsureuk

Many thanks for your kind review, we look forward to serve you again!

Reliable & friendly

Reliable, friendly & value for money with good customer support service.

Date of experience : June 10, 2023

Being well looked after 5*

Being well looked after. Friendly and very helpful. Well definitely use again and again.

Date of experience : July 14, 2023

Great service

Date of experience : September 05, 2023

Outstanding customer service

Faz always provides outstanding service. I have no need to search elsewhere. A quick call, explanation of my requirements and Faz gets back to me with the best options, explaining each and everyone. He goes out of his way to make sure I make the right decision and shows a genuine care which I’ve not seen elsewhere. I thought his personal touch was for me only as a regular of his but I’ve seen first hand how he treats all his clients. Look no further than Flitesure for your travel requirements. I’d give more stars if possible!

Date of experience : March 13, 2022

Many thanks for your kind word, we look forward to serve you again soon!

The travel sure team were amazing

The travel sure team were amazing, our needs were quite complicated as Umrah with a disabled person has many challenges, but Alhumdulillah the accommodation and transfers were just fantastic SubhanAllah. Allowing us to have the most spiritual Umrah possible. Knowing that we are in good hands. Would highly recommend.

Date of experience : March 11, 2022

Many thanks for your kind words. Alhamdolilah we were able to serve you on your special jouney!

Happy customer

Travelsure have been amazing and always ready to help at short notice. I am so pleased with their service and can always rely on their friendly and accommodating team.

Because they really help me when I needed them they have the best service going to be traveling with them always because of there good work

Many thanks for your kind words, we look forward to serving you again!

Amazing service

Amazing service, definitely recommend this company. They found me a great deal for my holiday. I found Travelsure very reliable and professional.

Date of experience : March 22, 2022

Booked my honeymoon & Umrah package…

Booked my honeymoon & Umrah package with Travelsure. Very quick, polite & efficient service. Would definitely recommend. 5/5

Very reliable

Very reliable, friendly and value for money services.

Date of experience : March 23, 2022

Allhumduallah we have always had good…

Allhumduallah we have always had good support and advice from travelsure and a very good service from covid guidelines and fast track and the best prices from booking the tickets to the airport all the way from coming back home best service I recommend travelsure 100% would not change my travel Againcy for the world thank you travelsure for all the last min tickets to booking a holiday

Professional and courteous service from…

Professional and courteous service from Flitesure. I would highly recommend them to anyone.

I had very gud experience and they are…

I had very gud experience and they are very friendly they helped me a lot . Thanks

Date of experience : March 26, 2022

Excellent customer service

Excellent customer service. Highly recommend and great value for money.

Excellent service

Excellent service. Very professional

Date of experience : February 24, 2023

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Citybond Suretravel

Citybond Suretravel  is one of a number of brands owned by TifGroup. In December 2021, Tifgroup agreed with the FCA that it would no longer provide any claims handling services in the UK travel insurance market. In July 2023, Tifgroup's former chief medical officer, Miguel Nadal, had his medical licence suspended by the British Medical Association for misconduct in relation to his handling of a claim while he worked for Tif. Tifgroup's former underwriter URV no longer has permission to operate in the UK and Tifgroup's products are now underwritten by Collinson Group, which owns the Columbus Direct brand. Tifgroup acts as the administrator on these policies.

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6 Ways to Ensure Travel Reviews Don’t Steer You Wrong

Robots, paid reviewers and those with a grudge can mask authentic, reliable reviews.

Cheryl Maguire,

The best way to plan your next vacation is by doing some sleuthing. Websites like Google, Tripadvisor, Booking.com and Expedia offer customer reviews for accommodations, restaurants and tour companies located at your intended travel destination. 

Reviews can provide valuable information to help you decide if the business is a good fit for your travel needs. But with some reviews written by  artificial intelligence robots   that can automate tasks, and others by paid reviewers, sometimes it can be difficult to determine which reviews are trustworthy.   Other reviews may be fueled by personal grudges or even intentional saboteurs. The World Economic Forum found that on average 4 percent of reviews on sites like Tripadvisor, Yelp, Trustpilot and Amazon were fake.

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For professionals like Shelby Dziwulski, founder and CEO of the Denver-based travel company Authenteco, distinguishing fake reviews from real ones is essential to ensure her clients’ satisfaction. “We have an entire structured checklist and operating procedures for how to read reviews,” she says.

Dziwulski and other travel experts offer the following strategies to do your own travel review sleuthing:

Investigate the reviewer’s profile

One easy way to assess the accuracy of the travel review is to click on the  reviewer’s profile . “Most of the time people will have 15 or 20 reviews of the places they’ve been,” Dziwulski says. If a profile has more than 1,000 reviews, then they are probably getting paid or are a bot.

You can also pay attention to the person’s profile picture and name. “If the icon is a generic picture, or if it’s not an actual human being, then that’s a red flag,” says Sahara Rose De Vore, founder and CEO of the Travel Coach Network, a company that connects travelers with travel experts. A generic name, like John Smith, could be an indicator the review is fake, she says.

And don’t forget to check out reviews they have left for other businesses. “If you click on a person and they’ve left 50 reviews in their lifetime and every single one of them is one star, then we don’t trust them,” Dziwulski says. She explains that these “negative Nancys” tend to be overly biased — they’re impossible to satisfy and their reviews reflect their skewed view of the world.

If a person left a mix of four-  and five-star reviews and only one negative review, then you may want to pay attention to the issue they had and investigate it. This type of reviewer, Dziwulski says, is a “great source.”

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Another troublesome sign in the reviewer profile is the length and details of the reviews that they leave. “The fake paid-for reviews are usually short,” says Darley Newman, host, creator and producer of the PBS show  Travels With Darley.  Nathan Fluellen, the creator and host of the web travel show  World Wide Nate , says he looks for reviews that provide context and not just generalized statements. Newman adds that a lot of reviews left in a short amount of time is suspicious .

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Search for patterns in the reviews

One way to figure out if the reviews for a hotel or tour company are accurate is by searching for patterns. “We look at trends,” Dziwulski says. “If you have six people that have all said the staff here is awful, the staff is probably awful.” She says that if her team finds one review that commented on an aspect of the hotel, they ask, “Did anyone else say the same thing?”

For example, Wi-Fi reception is usually a hot topic in hotel reviews. If at least 20 of the most recent reviews for the hotel refer to poor Wi-Fi reception, then you can probably expect slow Wi-Fi service when you visit. But “if the majority of the reviews are saying the Wi-Fi is good, then I put my trust into that,” says De Vore.

Read reviews from multiple sources

If you are thinking about staying at a hotel, you’re often able to find reviews for that hotel on multiple websites such as Tripadvisor, Booking.com and Expedia. Dziwulski makes a point of looking for reviews for a particular venue in multiple places. “We never just go with one source,” she says.

You can then look for trends in the reviews on different websites. This may also make it easier to spot fake reviews, since usually people leave reviews on only one website. “If you look at another review site, and you see a similar review, then you may question that one,” Newman says. Bots or paid reviewers usually leave the same review on multiple sites.

Read the middle-of-the-road reviews

The positive reviews might be paid reviews whereas the negative reviews could be a person nursing a grudge. By reading middle-of-the-road reviews you might get a more accurate picture of the hotel or tour company. “I try to look at those middle-of-the-line reviews” because the overly negative and overly positive ones aren’t accurate, Newman says. 

De Vore also focuses on average reviews when researching accommodations. She says that often people don’t love or hate everything about a hotel, so an average review gives you a more realistic impression of what to expect.

Pay attention to the business response

Hotel managers know that customers use reviews to determine where they will book. They also want people to return to their hotels. If a person has a negative experience and takes the time to write about it in a review, then a hotel manager should address the concerns. How the hotel responds to complaints is also important information you can use. 

“If the owner doesn’t respond to horrible reviews, usually that’s not a business we want to go with,” Dziwulski says. A hotel manager that provides great customer service will respond to negative reviews and ask, “How can we fix this?”

If the manager’s response is not appropriate, then you probably want to avoid that hotel. “If the response back is bitter, and they’re taking it personally, and they’re being nasty to a client who paid them money, we don’t want to work with them,” Dziwulski says.

Contact the business directly

If you are still unsure if you can trust the reviews, the best option might be to directly contact a manager at the hotel or tour company. You can ask about the negative reviews you read and if the issues have been addressed. This also gives the manager a chance to make sure you receive anything you might need, like accessibility features. They might throw in a free upgrade or other perks to ensure that they receive a positive review from you. 

Cheryl Maguire is a freelance writer whose work has been published in The New York Times , National Geographic , The Washington Post , The Boston Globe , Parents Magazine , Healthline and many other publications. She is a professional member of the American Society of Journalists and Authors. ​​

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Staysure Travel Insurance   Reviews

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Reviews 4.7.

368,339 total

Most relevant

Advisor was very helpful and made…

Advisor was very helpful and made everything clear when asked a question also very patient, would recommend to a friend.

Date of experience : 20 May 2024

Hello I spoke to Richard and he guided me through my quote. The process was good and the information I received was helpful and informative

Void Insurance.

Having booked my insurance I realised Spain didn't include the Canary Islands. Therefore my insurance wasn't valid and I couldn't claim regardless. I messaged the service provided and was given the automatic reply that someone would get back to me. Nobody did and I flew 8hrs later. Complete waste of money.

Date of experience : 11 May 2024

Reply from Staysure Travel Insurance

Dear Anthony, Thank you for your review, I am sorry that you are unhappy with us. I called this morning to discuss but your voicemail kicked in just as I hung up so I didn't leave a voicemail sorry. For a single trip policy, you need to enter the destination you are travelling to, for example if it was Tenerife, you would select this in the drop down menu, rather than Spain as this is for mainland Spain and it does have in brackets next to it (Excluding Balearic Islands and the Canary Islands) When you contacted our messaging service and initially going through the bot, it sent you a link on how to log into your online account and change the destination from there. Most things can be done via your mystaysure account. I do apologise for any frustration caused. Kind regards Yvonne

Always feel well covered

Easy to apply, always found the cover we needed and enjoy our holiday knowing we are covered. Many Thanks.

Woman didn’t really understand me kept…

Woman didn’t really understand me kept calling my middle name Lewis several times even though I spelt it out as Louise !! Felt like she was reading off a script . Not friendly or had I felt any personal skills . Very disappointing service.

Renewed my Travel insurance

Rung up. Changed insurance to worldwide. updated other info. Paid in full details came via email

The man I spoke with was very efficient…

The man I spoke with was very efficient and knowledgeable. He easily led me through what was needed and explained things clearly.

I have a large number of health issues…

I have a large number of health issues and it was made very easy and straightforward for me. The man I was talk8ng to was very accommodating.

Date of experience : 13 May 2024

Every holiday we use Staysure

Every holiday we use Staysure. Always good price. Thankfully never had to contact them to make a claim.

Glad to see price quoted was the same…

Glad to see price quoted was the same on payment my experience with another company ended up double on payment

Lovely lady on the phone who understood…

Lovely lady on the phone who understood all my medical needs and gave me the best options

Customer service with Andy today was a…

Customer service with Andy today was a pleasant experience. I contacted Staysure travel insurance due to my current involvement with NHS Health. All information on insurance policy, T&Cs and costs were clearly explained to help me make an informed decision. Although I am not fully covered for the holiday in June-24, due to my current thyroid investigation on waiting to see a endocrinologist consultant. I am happy with the cost of travel insurance provided today. Thanks for your support and patience Andy.

You automatically renewed this policy

You automatically renewed this policy, I am now at an age when I will no longer travel abroad. Please cancel this renewal as current policy ends at midnight on 20th May.

Dear D W, Thank you for taking the time to post your review. I'm sorry to hear that you are no longer able to travel. I have looked at your file and I can see that your policy was opted in to automatically renew. All customers are made aware of the renewal status prior to purchasing their policy, and can opt out at any time. I have called you today and left a brief voicemail, and I will call you later today to cancel your policy. Alternatively, you can contact us at [email protected] or give us a call on 0333 014 4512. Apologies for any inconvenience caused. Kind regards, Anne.

Gavin explained our options carefully…

Gavin explained our options carefully and answered all my queries with skill and aptitude.

Easy to understand

Easy to understand Easy to do Decent price Option to change single trip holiday ins to multiple

Web site easy and straight forward

Corrections or changes to destinations and time lines We’re easily changed on line .

A very helpful young lady on the phone…

A very helpful young lady on the phone made the experience of choosing Stature a good one

Quick and easy to understand

Quick and easy to understand, and a very, very reasonable price, I won't go anywhere else now 👍

Helpful and knowledgeable

A very helpful knowledgeable man dealt with my request for a new policy very efficiently.

Staysure made it easy to renew my…

Staysure made it easy to renew my travel insurance. By offering a great price so I did not have to look around

What are you looking for

We're a fully operational traditional travel agency offering a personal, professional service by our qualified, experienced travel consultants. In addition to servicing our corporate and leisure clients, our sporting division, Penthouse Sporting Tours, specialises in both local running tours, e.g. Comrades and Two Oceans, as well as, among others, all 6 of the major international marathons e.g. the New York City marathon and the Berlin marathon. 

In May 1977 Travelways (Pty) Ltd was founded by Richard Gelb who, more than 45 years later, remains at the helm. Travelways (Pty) Ltd joined the Sure Group in September 1999 and has enjoyed the benefits the brand power buys since then.

Our 2 branches are located at: - Shop F6,1st Foor, Howard Centre, corner of Howard Drive and Forest Drive, Pinelands - Tel (021) 531 7608 - Email [email protected] - Unit 2, Pope House, Chenoweth Street, Durbanville - Tel (021) 976 8110 - Email [email protected]

CLICK here for OUR TERMS AND CONDITIONS

Meet the team.

Over 30 years of experience at your service

Diploma in Travel and Tourism (1987) Various fares and ticketing courses and Galileo (1993) 30+ years experiece

Adventure Holidays, Beach & Island Holidays, Cruises & Water Travel, Attractions, Big 5 Experience, Corporate Travel, Tours, International Cruise, Game Lodge, Game Viewing, Self-drive, Food Travel, Desert Experience, Mini-break, Glaciers and Ice Fields, Skiing (snow), Snow boarding, Local travel, Wine tasting

Africa (excluding Southern and South Africa), Europe, Far East, Indian Ocean Islands, Southern Africa, UK and Republic of Ireland

Sure Travelways Pinelands

Blue Train, Beach & Island Holidays, Cruises & Water Travel, Family Holidays, Rail Journeys, Beach Holidays, International Cruise, Local Cruise, River Cruise, Big 5 Experience, Game Lodge, Romantic Getaways for Couples, Coach Tours, Escorted Tours, Disney, Camping Tours, Moto GP, Football, F1 Grand Prix, Rugby, Honeymoon Packages, Music Events, Corporate Travel, Cultural Tours, Themed River Cruise, Oberammergau 2020, Culture, Desert Experience, Glaciers and Ice Fields, Rovos Rail, Skiing (snow), Glamping

Far East, Europe, Indian Ocean Islands, UK and Republic of Ireland, Zambia, Bali, Mauritius, Phi Phi Islands, Bangkok, Phuket, Thailand, Abu Dhabi, Dubai, Egypt, Cape Town, Austria, Belgium, Africa (excluding Southern and South Africa), Australasia & Oceania

Travel and Tourism Management diploma BSP IATA accreditation Fares and ticketing / reissues and Emd couse

Corporate Travel

Australasia & Oceania, Europe, Indian Ocean Islands

Client Reviews

Happy travellers

Again I just want to say THANK YOU. The fact that you called me and explained that you have attached the docs.

You truly are incredible.

Thank you once again for supporting me to be calm. You sure are a fantastic listener.

You remembered from day one that I said I am a nervous traveler.

You are ONE IN A MILLION.

I have friends that did their application three weeks before me and still have not had notice to collect.

We are planning to travel together to make it easier for This silly lady.

Warm  Regards

Huge shoutout to #SureTravelways Howard Centre Natalie and Cindy. 

After the stress of the chaotic situation with visas and having to cancel flights they were magnificent yesterday. 

I received my visa at 14h15 and when I got to their offices they were confirming a flight for me that evening at 18h20. 

We took a gamble and I was able to be at the airport on time to check in.

Howard Centre Shopper

Natalie made sure my return flight to Mexico went smoothly without any hiccups. I feel assured I’m getting the best advice and up-to-date info from Natalie, and she and Andrea have been very quick to get in touch with me should they need to convey any new and urgent updates pertaining to my flights. I’ve had a great experience with Sure Travelways and will be sure to use them again for all my future travel needs, you deserve the best so only deal with the best Sure Travelways only!!!

Happy Travelways Client

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This email and any files transmitted with it are solely intended for the use of the addressee(s) and may contain information that is confidential and privileged. If you receive this email in error, please advise us by return email immediately. All clients doing business with Sure Travel and Sure Licensees will be subject to the detailed disclaimer, viewable at  Terms and Conditions (suretravel.co.za)   and deemed to have read and accepted these:)

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TravelSafe Insurance Review: Is It Worth the Cost?

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Table of Contents

What does TravelSafe insurance cover?

Travelsafe travel insurance plans and costs, which travelsafe insurance plan is best for me, can you buy a travelsafe plan online, what isn’t covered by travelsafe, travelsafe travel insurance, recapped.

• Covers up to $300 redepositing points and miles on eligible canceled award flights.
• Optional add-on protection for business equipment or sports rentals.
• Multi-trip or year-long plans aren’t available.

Are you wondering whether or not you should buy travel insurance? There are several travel insurance companies out there offering protection from unexpected events like illness, flight cancellations and lost baggage. TravelSafe insurance is one such provider — it features a range of protections to give you peace of mind when on the road.

Let’s take a look at TravelSafe trip insurance, the types of plans it offers and how to choose the right plan for you.

Both TravelSafe plans cover travel mishaps such as trip cancellation, lost luggage and missed connections. They also include some coverage for emergency medical procedures and evacuations. However, the higher-level TravelSafe Classic plan offers additional coverage, such as accidental death and dismemberment coverage and non-medical evacuation.

The amount of coverage for each benefit differs between plans, as well. And additional add-ons (such as Cancel for Any Reason coverage), can be applied to either, for additional fees.

Before you purchase travel insurance , you’ll first want to decide what type of plan you need. There are multiple types available depending on what you’re doing, where you’re going and how much coverage you want.

TravelSafe insurance offers two different plan types: Basic and Classic. Both of them only cover single trips; the company doesn’t sell multi-trip or year-long plans .

TravelSafe Basic

The TravelSafe Basic plan offers a lower level of protection than the company’s more expensive option, TravelSafe Classic.

To get an idea of the cost and coverage you’d get with a TravelSafe Basic plan, we put in a search for a 32-year-old woman going on a two-week trip to multiple countries. The total estimated trip cost was $4,500.

The TravelSafe Basic plan came back with a total cost of $177 and included trip cancellation coverage up to $10,000, trip delay reimbursement, baggage delay coverage, and $35,000 for emergency medical , among other benefits.

TravelSafe also offers medical insurance-focused plans through a partnership with Trawick International . These plans are much cheaper than the Basic or Classic options but lack some of the other plans’ benefits.

TravelSafe Classic

As the higher tier of travel insurance, TravelSafe's Classic plan includes greater benefits than TravelSafe Basic. Using the same search parameters, the total cost for a TravelSafe Classic plan came out to $234 — $57 more than the Basic plan.

However, with this level of coverage, policy holders get trip cancellation of up to $100,000, as well as $100,000 worth of emergency medical and $2,500 worth of coverage for lost luggage. This can be a smart plan to purchase if you are traveling with expensive items in your suitcases, such as photography equipment or jewelry.

» Learn more: Common myths about travel insurance and what it covers

The two plans compared

The coverage levels vary pretty significantly between TravelSafe's Basic and Classic plans, although the price difference between the two isn’t huge.

Here are some of the most important differences in coverage levels between the two plans:

As we mentioned above, there are different types of coverage available based on your needs. Before you make a purchase, be sure to consider all your options.

If you’re going on a simple, short round trip: TravelSafe Basic might be good enough option.

If you’ll be going on adventurous or longer trips: Consider the TravelSafe Classic, which offers way more coverage for not that much more.

If you have a premium travel card (e.g., the Chase Sapphire Reserve® ): These cards often offer some trip cancellation and trip interruption coverage, so the TravelSafe Basic option might be enough.

Consider optional add-ons

TravelSafe’s insurance also offers the ability to add extra coverage. This includes rental car insurance , Cancel For Any Reason insurance (CFAR), and accidental death and dismemberment coverage during flights.

See if you have existing coverage

Many credit cards offer travel insurance as a benefit. This insurance is complimentary and automatic as long as you have paid for your travel with your card. While coverage will vary depending on the card you use, you’ll commonly see credit cards cover rental car insurance, trip cancellation insurance, emergency medical insurance and lost luggage insurance.

Before buying any travel insurance plan, check your credit card benefit guides to see what they may already cover.

» Learn more: How to find the best travel insurance

Yes. The first step to buying a TravelSafe plan is navigating to its website at travelsafe.com .

From the homepage, you’ll want to select the blue box that says “Get a Quote.” You’ll then be taken to a page asking for your personal information, including dates of travel, age and state of residence.

After you’ve filled in the information, you’ll be presented with quotes for both of TravelSafe’s plans. Once you’ve chosen a plan, you’ll go through the checkout process to purchase your travel insurance.

If you’re the type of person who likes to hang out in restaurants and visit museums during your vacation, it’s likely your travel insurance will cover you if something unexpected happens.

However, if you tend to find yourself doing more extreme activities, like skydiving or scuba diving, you’ll want to give the fine print of your travel insurance a closer look. Most plans have specific exclusions for high-risk activities, in addition to acts of self harm and other designated events.

» Learn more: How much is travel insurance?

TravelSafe’s two travel insurance plans offer comprehensive coverage for when you’re away from home. Compare the benefits of each before deciding on a purchase — and be sure to double-check whether you already have existing coverage from a travel credit card .

The answer to this question will depend on what type of traveler you are and the kind of trip you’re taking. Do you have a credit card with insurance that seems sufficient, or would you like extra coverage? Either way, it’s a personal decision — you should do whatever gives you peace of mind.

Yes, TravelSafe offers both trip and medical insurance. You’ll want to check out TravelSafe reviews and read up on its plan benefits to decide which coverage level is appropriate for your needs.

Although TravelSafe has just two plans, prices vary based on the trip you’re taking. Factors that may affect the cost of your insurance include the length of your trip, how much it costs, your destination, and whether or not you include any add-on coverage.

Yes, TravelSafe offers international travel insurance. There are two types of products offered by the company, with varying levels of coverage; read TravelSafe insurance reviews to help decide which plan suits you.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.

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