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The Amex Platinum Card’s Concierge Service – All You Need To Know

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Benefits of the Amex Platinum Card

Platinum card concierge service, don’t confuse the platinum card concierge with amextravel.com, final thoughts.

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Have you ever been stuck in a meeting while those coveted concert tickets went on sale? Ever needed to send flowers to a loved one? Or maybe you’ve needed last-minute dinner reservations in an unfamiliar city? If so, consider the value you might find in the Platinum Card Concierge service.

Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card .

The Platinum Card ® from American Express

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than The Platinum Card ® from American Express.

Make no mistake — the Amex Platinum card  is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access , hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.

• The best airport lounge access out of any card (by far) — enjoy access to over 1,400 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges, Plaza Premium Lounges, and many more!
• 5x points per dollar spent on flights purchased directly with the airline or with AmexTravel.com (up to $500,000 per year)
• 5x points per dollar spent on prepaid hotels booked with AmexTravel.com
• Annual and monthly statement credits upon enrollment ( airline credit, Uber Cash credit, Saks Fifth Avenue credit, streaming credit, prepaid hotel credit on eligible stays, Walmart+ credit, CLEAR credit, and Equinox credit )
• TSA PreCheck or Global Entry credit
• Access to American Express Fine Hotels and Resorts
• Access to Amex International Airline Program
• No foreign transaction fees ( rates and fees )
• $695 annual fee ( rates and fees )
• Airline credit does not cover airfare (only incidentals like checked bags)
• Earn 80,000 Membership Rewards ® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card ® , Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards ® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards ® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts ® or The Hotel Collection bookings with American Express Travel when you pay with your Platinum Card ® . The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card ® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership (subject to auto-renewal) with a statement credit after you pay for Walmart+ each month with your Platinum Card ® . Cost includes $12.95 plus applicable local sales tax. Plus Up Benefits are excluded.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card ® .
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $300 Equinox Credit: Get up to $300 back in statement credits per calendar year on an Equinox membership, or an Equinox club membership (subject to auto-renewal) when you pay with your Platinum Card ® . Enrollment required. Visit https://platinum.equinox.com/ to enroll.
• $189 CLEAR ® Plus Credit: Breeze through security with CLEAR Plus at 100+ airports, stadiums, and entertainment venues nationwide and get up to $189 back per calendar year on your Membership (subject to auto-renewal) when you use your Platinum Card ® . Learn more.
• $100 Global Entry Credit: Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck ® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card ® . Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card ® . That's up to $50 in statement credits semi-annually. Enrollment required.
• $300 SoulCycle At-Home Bike Credit: Get a $300 statement credit for the purchase of a SoulCycle at-home bike with your Platinum Card ® . An Equinox+ subscription is required to purchase a SoulCycle at-home bike and access SoulCycle content. Must charge full price of bike in one transaction. Shipping available in the contiguous U.S. only. Enrollment Required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card ® to your Resy profile.
• $695 annual fee.
• Terms Apply.

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Hot Tip:  Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

Other Key Benefits:

• Airport lounge access , including Centurion Lounges and a Priority Pass Select membership
• Hotel elite status : Hilton Honors Gold and Marriott Bonvoy Gold
• Access to The Hotel Collection and Fine Hotels & Resorts
• Car rental privileges and insurance benefits
• Purchase protection and extended warranty
• Travel insurance and lost baggage insurance

Hot Tip: If you’re a small business owner, check out our full review of the Amex Business Platinum card .

The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert or a teddy bear for your significant other, they are ready to assist.

What Can the Platinum Card Concierge Do for You?

The Platinum Card Concierge is there for you to help you with whatever you may need:

• Use the concierge to book theater tickets to avoid some booking fees
• Book tickets to a sold-out show
• Reserve tables in otherwise booked restaurants
• Request travel guides for any location
• Send a last-minute gift or flowers to someone special
• Get help planning an event
• Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
• Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged .

After making a request, you will get all the requested information emailed to you, usually within 48 hours.

Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked up or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.

AmexTravel.com and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact AmexTravel.com. Otherwise, try out the Platinum Card Concierge.

It can get a little confusing when you are following the prompts on the phone. However, they can easily transfer you to the correct department if you end up in the wrong place.

You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.

Platinum Card Concierge Contact Information

In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent handling those types of requests.

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.

Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone. 

You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Rewards & Benefits in the main menu at the top.

Then click the Benefits tab.

And from there, scroll down until you see the box labeled as Platinum Card Concierge .

There’s no question that the Amex Platinum card offers lots of perks and benefits . The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with various tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card and Amex Business Platinum card.

Take a look at this Amex Platinum offer if you think the concierge service would be beneficial to you.

For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here .

Frequently Asked Questions

What is platinum card concierge service.

The concierge service from the Amex Platinum card and Amex Business Platinum card is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with each card’s annual fee.

How do I contact the American Express Concierge?

To contact the Platinum Card Concierge, call 800-525-3355. If you are international and need to call collect, call 617-622-6756. You can also call the number on the back of your card and select Concierge from the list of options.

How much does the Amex concierge cost?

You can utilize the services of the concierge at no cost, but you’ll be responsible to pay for any tickets, goods, or services that they’re purchasing for you.

Can I text the Platinum Card Concierge?

The only way to contact the concierge is over the phone.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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Amex Platinum Concierge Service: All You Need To Know

Updated: Mar 1, 2024, 6:58am

Table of Contents

What can the platinum concierge do, how to use the platinum concierge, how to contact the platinum concierge, how good is the amex platinum concierge, bottom line.

With a steep $799 annual fee, The Platinum Card® from American Express (Terms apply) offers a host of benefits to cardholders. Among them is the Platinum Concierge service that any cardholder can use to request arrangements such as making reservations at a restaurant, obtaining tickets to a special event and more. The concierge service can also help cardholders access other Amex partnerships such as the Global Dining Collection.

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American Express offers a lifestyle concierge service to provide personalized assistance to cardholders. You can request the concierge act as an agent to make purchases or book services on your behalf. Services include sourcing pet care, event tickets for entertainment like concerts or sports games, hotel or restaurant reservations and more.

American Express boasts exclusive privileges and access to VIP shows, luxury hotels and even sold-out events. Access is not guaranteed, but the concierge service can certainly help you try.

The concierge can even help cardholders in emergencies—like with lost baggage or missed flights during travel or medical emergencies.

How Does the Amex Platinum Concierge Work?

The American Express Concierge service is for premium card members only. This includes anyone who holds the Platinum card, the Business Platinum Card, any reserve card, such as The American Express ® Aeroplan ®  Reserve Card, and any corporate card. The service is complimentary, meaning cardholders can make any request at no extra cost—even if nothing is purchased.

Cardholders can ask a concierge for assistance in purchasing tickets to special events, gift deliveries and other shopping requests. An American Express concierge can contact a third-party seller and buy something on your behalf.

You will be responsible for the cost of any purchases, including shipping, taxes or fees. Everything will be charged to your card. Once the request has been submitted, your concierge will contact you with purchase details—most likely via email or phone.

As a premium American Express cardholder, you can use your complimentary concierge service to buy concert tickets, book a hotel or restaurant, book a day at the spa or a golf course and even send flower deliveries. Whatever the concierge books for you will be charged to your eligible American Express card.

All you have to do is make a request and wait for final details by email or phone. Calling the concierge does not guarantee access to a sold-out event or fully booked hotel. There may be times when the concierge won’t be able to help you.

Contacting the concierge is easy—all you have to do is call the number on the back of your Platinum card and ask for “concierge.” Once on the line, you can ask a concierge about making a purchase or booking a service.

The Platinum Card (along with other eligible premium Amex cards) is one of the most desired cards, and with good reason: Services including the Platinum Concierge boast a stellar reputation.

You can make any reasonable request of an Amex concierge and they’ll give it a shot. Need someone to buy concert tickets for you the minute they go on sale? You can ask your concierge to do so. Are you trying to get into the hottest new restaurant in London? Ask your concierge to make a reservation for you.

American Express has other perks your concierge can tap into to get you the best experience. For example, Global Dining Access in partnership with Resy enables cardholders to get early access to high-profile restaurants and exclusive reservations. You can make specific requests for a particular restaurant or make a general request for something like an upscale Italian restaurant with a view of the Hudson River in New York City. They’ll do their best to figure it out.

In addition to booking vacations or business trips using Amex Travel, you can call a concierge when something goes wrong, like a canceled flight or lost baggage.

Remember to be polite when making a request—a concierge performs customer service and no one wants to help a rude customer. You might be surprised at what your Platinum Concierge from American Express can accomplish.

Any premium American Express cardholder may access the Platinum Concierge service, not just Platinum cardholders. A personal booking assistant can be extremely useful for last-minute needs. We recommend taking advantage of Amex’s  Platinum Concierge service when you need it, but also advise anyone using the service to remember to be polite and keep your requests within reason.

*The information for the following card(s) has been collected independently by Forbes Advisor: The Platinum Card from American Express, The Business Platinum Card from American Express and the American Express Aeroplan Reserve Card . The card details on this page have not been reviewed or provided by the card issuer.

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Maximizing the American Express Concierge

Update: Some offers mentioned below are no longer available. View the current offers here .

Premium credit cards may come along with high annual fees, but if you can take advantage of everything a program offers, you can often get far more in value than the amount you'll pay each year. Today, TPG Contributor Richard Kerr digs into a key feature of perhaps the best-known premium card: Amex Platinum.

Holders of The Platinum Card from American Express recently got some good news , as they can now get automatic Hilton Gold Elite status by simply opting in to the new offer. This update got me thinking about the other benefits of being a Platinum cardholder and what makes the $550 annual fee worth paying every year. I remembered a great Reddit thread I came across a while back about a former American Express Concierge, and I loved re-reading his entertaining stories about member requests that came in to his office. Today, I'll cover my own personal experiences in conjunction with other data to show you how to maximize the capabilities of the Platinum Card Concierge.

- The Concierge is available to anyone who holds one of the Platinum variety of cards from American Express, including The Business Platinum Card® from American Express , The Platinum Card from American Express , The Platinum Card from American Express Exclusively for Mercedes-Benz , as well as holders of the "black card" known as the Centurion Card . Reports suggest Centurion cardholders will have a concierge assigned to them whereas Platinum cardholders can receive a different concierge for each request.

- There are three ways to contact the concierge:

• Call 1-800-525-3355 and select option 2. For international collect calls dial 617-622-6756.
• Email [email protected]. You'll get an auto response back that your request was received and another email shortly thereafter usually asking for a bit more information. I use this if I'm not in a hurry for an answer or know it will take some time for the concierge to find what I'm requesting.
• In 2013, a few members were invited to join a beta texting program for the concierge. The effort seemed to be revived earlier this year , in addition to a Platinum Concierge App being rolled out for testing, but both are only open to those invited to participate. I've asked to join the texting and app program, but was politely told I was not invited and currently there's no waitlist to join.

- There's no service charge to use the concierge, however any charges related to your request will be placed on your Platinum Card. In my experience, the concierge usually asks for a not-to-exceed amount based on what you're trying to get done.

- I've had most usual requests handled in a matter of hours, but some have taken 2-4 days depending on business hours and the amount of research required.

- I don't recommend calling the concierge to arrange any type of travel or vacation, as they'll pass you off to an American Express Travel Services representative who will begin a very long, drawn-out process of trying to book standard travel over the phone.

- Your requests will not be shared with anyone, including authorized users, except yourself. If you're having flowers delivered to someone other than (cough) your spouse, they cannot find out. Apparently many angry spouses have called the service demanding answers for charges on the statement.

Usual Requests

Most requests coming into the Platinum Concierge fall into one of the following categories: flowers, concert/show tickets or restaurant reservations. Here are some tips on how to proceed with each:

Flowers — Have the concierge contact local florists instead of online services like 1-800-Flowers or FTD. Because my last two online confirmed flower orders weren't delivered on time, I now opt for the concierge working directly with a local shop that can confirm details like delivery time, price range and the particular arrangement I request. I usually email the concierge a week prior to delivery with the address, price cap and flowers desired and I'm done.

Concert/Show Tickets — Perhaps an undersold value of this service is that it can grab tickets the second they go on sale for your desired concert. This means you don't have to step out of a meeting at an awkward time or continually hit the refresh button only to miss out on the tickets anyway. Give the concierge an adequate heads-up prior to tickets going on sale, with as much or little direction about the location and costs of the tickets as you desire. Tickets the concierge purchases through TicketMaster don't have the online convenience fee.

Restaurant Reservations — American Express Platinum Dining Reservations allows you to search a database of restaurants that are familiar with taking reservations from the Amex team. Some of the concierges who routinely work the dining reservations are rumored to be on a first-name basis with the host and maitre d' of some of the best restaurants in New York City, Paris and London. You should still plan as far in advance as possible in order to ensure you'll get a table.

I've found the concierge helpful for dining situations where I say "I'd like a romantic Italian dinner in Chicago near the Navy pier. Can you provide three or four options for me that have reservations for tonight?" I once got a last-minute table at the classic Parisian restaurant A la Biche au Bois — and it was fantastic.

Unusual Requests

The sky is the limit here, but you must give your request a common-sense check before submitting something so outlandish that no one could accomplish it. My own requests have included:

• Having a baby sun hat waiting at the Hyatt Regency Guam as I was flying in from cold Japan with my four-month-old on a last-minute business trip. There were a few hats waiting at the check-in desk when we arrived — unfortunately none that fit.
• Just this week, the concierge located a two-foot-tall balloon in the shape of the number one for my son's first birthday party and had it delivered to the house.

Some of my favorite (successful!) requests I've read about include:

• A gentlemen asking the concierge to have his children picked up from school as he was with his mistress. The concierge arranged a limo service to pick them up.
• A gentlemen in a hotel bathroom requested a new wardrobe as he had an accident during a business meeting. The concierge contacted the hotel concierge who delivered new slacks, underwear and socks to the man in the stall.
• A woman saw a pair of earrings in an obscure foreign film. She called the concierge, told them the film and scene with the earrings. The concierge was able to locate a store that sold them.

Success with unusual requests can come down to the individual concierge that receives your communication and how much effort they're willing to put into getting you what you want. As with all customer service, not all concierges are created equal. It's obvious many times they did a quick Google search or a single phone call and found out a reservation or ticket was not available. However, most have tried to go the extra mile for me and provide an alternative if my number-one choice isn't attainable.

Other Amex Platinum Benefits

$200 Airline Rebate: As a cardholder, you get a $200 airline rebate once per calendar year , meaning every January 1st you get $200 to spend on an airline that you designate.

Airport Lounge Access: This was one of the cornerstones of the Platinum Card, though the benefit experienced major changes in the past year. Only cardholders get complimentary access to Delta SkyClubs when holding a valid ticket for same-day travel; guests must now pay $29 per person. Amex has ramped up access to its own Centurion Lounges, with locations in Dallas (DFW), Las Vegas (LAS), New York (LGA), San Francisco (SFO), Miami (MIA) and Seattle (SEA). Cardholders get complimentary access , along with immediate family or up to two guests. You'll also receive Priority Pass Select membership.

Global Entry or TSA Precheck Application Reimbursement: Platinum cardholders can receive a statement credit for the $85 TSA Precheck application fee or the $100 Global Entry application fee once every five years. Global Entry (which also qualifies you for TSA Precheck, and which I personally love) will get you out of lengthy customs and immigration lines when you return from traveling abroad.

Automatic Starwood Gold Status: With the Platinum Card, you can get automatic Gold status with Starwood, which gets you a 50% bonus on Starpoints, free internet, room upgrades, 4pm late checkout and overall better customer service.

Fine Hotels & Resorts Program : The Fine Hotels and Resorts program for American Express Platinum and Business Platinum cardholders is a hotel booking site that includes a bunch of added perks and benefits when you use it to book stays. Benefits include availability-based room upgrades, free night offers, complimentary breakfast, early check-in and guaranteed 4pm check-out, resort credits for expenses like restaurants or spa treatments and free Wi-Fi at select properties.

Is Concierge Service Worth The Call?

The concierge service available with The Platinum Card from American Express is most valuable to people too busy to complete time-sensitive tasks like making reservations, buying tickets and doing a little bit of research. Relying on the good people on the other side of the phone or email for these errands can simplify things and help you get the results you want. Plus, if you're polite and gracious to a concierge who has been particularly helpful, they do have the option of giving your their extension so you can work with them routinely.

If you're counting on the concierge to come up with last-minute heroics, my experience suggests success would not be the norm, but it still is a possibility. For routine requests, I've had nothing but positive experiences. There are equal stories of success and failure from the Amex concierge over at FlyerTalk , which may get your creative juices flowing for how you could best utilize the service. Personally, I'm grateful to American Express, as I receive the concierge service and other Platinum Card benefits completely free since the annual fee is waived for active-duty military cardholders.

What's been your experience with the Amex Platinum Concierge service?