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Travel Made Easy

Need some help or got a question.

We get it, travel has changed – PCR test this, quarantine that – if travel had a relationship status, it would be ‘it’s complicated'. Rest assured, we've done the groundwork, we’re ready. Our consultants helped bring over 15,000 travellers home when they needed us most and now we've got your back to help navigate the new normal.

Flexible Travel

We offer flexible changes and cancellations. Offering you peace of mind, that if things change, it means we can too.

Help Centre

For more information on COVID-19 updates and current travel restrictions, plus things to know before you travel, bookings, payments, credits, fees and more.

Get Support

We offer travel insurance with Cover-More for domestic and international travel – there's even options for COVID-19 cover. As well as lost documents, lost luggage and travel delays, 24/7 medical assistance, and more.

Travel Credits

Got travel credits burning a hole in your pocket? If your previous plan to travel unravelled and left you with a credit, now's as good a time as any to set your sights on your next trip.

Start Plannning

There's no gift more exciting than the promise of travel. After the last two years, extending that promise is our priority, so all gift cards that had expired, or were due to expire in 2022, have now been extended until 31 December 2022. Start planning your next escape.

Start Planning

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Travelling with kids.

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Travel insurance, airline safety post covid-19.

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Help & support.

Flight Centre acknowledges the Traditional Custodians of Country throughout Australia.

© Flight Centre Travel Group Limited. ATAS Accreditation No. A10412.

*Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

0877 40 50 00

• Travel during COVID-19
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When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.

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© Flight Centre Travel Group (Pty) Ltd. Registration No. 1994/000253/07.

*Prices are in ZAR and subject to availability. Please refer to specific product’s terms and conditions.

0208 127 4273

18/01/2024 • Knowledge

Article details, ways to get support, contact a store, change or cancel a booking, in-store bookings, phone bookings, emergency global assistance, within the uk, outside the uk, travel experts, complex travel , business travel, group travel, first and business class , company enquiries, media enquiries, marketing and advertising, supplier enquiries, data requests, did you find this page helpful.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payments and fees

Need more help?

Site quick links

Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

05/02/2024 • Knowledge

Article details, travel advice and questions, how to get support for new bookings, book online, book with a travel expert, how to get support for existing bookings, in-store bookings, online bookings, outside australia, how to get emergency support when travelling in 48hrs, or in destination, how to get support for travel extras, company enquiries, for all enquiries not related to travel, please contact our global head office based in brisbane. mail address: level 13, 275 grey st, south brisbane, qld, 4101 aus, recruitment, hotel provider enquiries, tour operator enquiries, media enquiries, did you find this page helpful, related articles.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payment and fees
• Captain's Package
• Commbank Awards

Need more help?

Site quick links

Help & support.

Flight Centre acknowledges the Traditional Custodians of Country throughout Australia.

© Flight Centre Travel Group Limited. ATAS Accreditation No. A10412.

*Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

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0877 40 50 00

Travel Insurance

No matter where you travel in the world, you are always just a call away from the help you need. Traveling without travel insurance, opens you up to the risk of crippling medical expenses. TIC is South Africa’s largest travel insurance company and offer a wide range of products to cater for all travel requirements including:

- Worldwide 24-hour emergency assistance - International journey cancellation - Emergency medical cover as a result of COVID-19 - Pre-existing illness cover for travelers up to the age of 69 - Lost luggage, cash or documents (reported within 48 hours) - Children up to the age of 21 can share with parents free of charge

If you are in an accident or become ill during your trip you will enjoy the expert medical care and travel assistance you need. Make sure that you are covered while traveling so that you can have peace of mind on your holiday!

Make sure you're covered - Get Travel Insurance Now.

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© Flight Centre Travel Group (Pty) Ltd. Registration No. 1994/000253/07.

*Prices are in ZAR and subject to availability. Please refer to specific product’s terms and conditions.

0800 24 35 44

Travel Insurance

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There’s nothing like travel to feed the soul and broaden the mind. And nothing like the unexpected to put a dampener on your plans.

With over thirty years of experience and more than 3.8 million journeys every year, Cover-More know how to give travellers peace of mind . Cover-More has operations based around the world, including Europe, China, India, Malaysia, USA, Canada, Australia, New Zealand and the UK. They know you want access to the best medical care, and they’ll ensure you get first world standard of care for the condition being treated, even if that means evacuating you. They know you want care around the clock and that’s why their medical assistance team are on call around the clock 24/7 to help you.

Quite simply, together with us here at Flight Centre, they want your trip to be as worry free as you do and will do everything they can to keep you travelling .

Yourcover Policy

Travel Insurance YourCover policy 

Planning, or already paid for your holiday? Protect your prepaid travel arrangements as soon as you pay for your holiday by purchasing travel insurance.

Cover starts from the time you purchase your travel insurance – covering you for unexpected events that may affect your holiday pre-departure, as well as protecting you during your trip.

YourCover is Cover-More’s comprehensive product, available as a Single Trip or Annual Multi Trip policy.

WHAT YOU NEED TO BE AWARE OF:

COVID-19 benefits are available on all YourCover and Business travel insurance policies.

Cover relating to COVID-19 is for New Zealand residents and citizens only. Inbound visitors to New Zealand are not covered for COVID-19 related benefits.

A range of COVID-19 benefits are available for travel within New Zealand and worldwide.

Full details, conditions and exclusions are outlined in the policy wording.

There is no cover for claims directly or indirectly arising from or caused by government-issued travel bans; “Do not travel” warnings; government directed border closures; or mandatory quarantine or self-isolation requirements related to cross area, border, region or territory travel. 

There is no cover for any transport or accommodation costs or expenses arising from a public health authority directing you into a period of quarantine which is mandatory for travellers related to cross area, border, region or territory travel. (This exclusion applies regardless of you being diagnosed with COVID-19 or having come into contact with a person diagnosed with COVID-19).

Please refer to the policy wording for full terms, conditions and exclusions.

• International and Domestic Cover
• 24/7 Emergency Assistance
• Travel GP service
• Online claims (lodge your claim whilst travelling)
• Many existing medical conditions are automatically covered by the policy
• On-the-spot assessments online or by phone for any medical conditions not automatically covered
• Choice of Excess ($Nil, $100 and $250)
• Children covered for free
• Working holidays covered
• Includes cover for travellers over 70 years
• Rental car insurance excess

The YourCover policy, also enables you to tailor your travel insurance to suit your travel style by adding on optional extras (at an additional premium) such as:

• Cancellation cover
• Adventure +
• Motorcycle + (if planning on touring on motorcycles with an engine capacity over 250cc),
• Snow Sports (if snow skiing/snowboarding on-piste, snowmobiling and cross-country skiing)
• Snow Sports + (if snow skiing/snowboarding off-piste or heli-skiing/snowboarding).
• If planning a multi-night cruise as part of your journey, it is mandatory to add on Cruise Cover (additional premium applies).

Benefits include cover for cabin confinement, onboard medical and dental treatment, ship to shore medical cover, missed ports, missed shore excursions and self-skippered boat insurance excess.

Essentials Policy

Essentials Travel Insurance Policy 

You can breathe easy with our Essentials Policy knowing you have a cost effective, reliable travel insurance policy that you can trust. Essentials is ideal for the younger OE traveller or the price conscious long-haul traveller aged 84 years and under. Provided by Cover-More, this policy has been designed for the under 85 year old traveller who wants essential cover at competitive premiums.

• International Cover
• 24 Hour Emergency Assistance
• Choice of Excess ($Nil, $100 and $250)v
• Single Trip or Annual Multi-Trip
• Cover for travellers up to 84 years

Add-on cover (additional premium applies) is available for:

• Snow skiing, snowboarding and snowmobiling (on-piste)
• Cruise cover add-on is mandatory if you’re planning a multi-night cruise as part of your journey.

Insurance is provided through CoverMore & specific conditions around qualifying will apply & must be met. For full conditions, speak to your Travel Expert.

Refer to the policy wording for full details of terms and conditions.

Contact us so we can help you!

Alert: Beware of fraudulent businesses posing as Flight Centre or Flight Centre employees listed online. For secure bookings via phone or email, verify our contact info at https://www.flightcentre.ca/stores for our Canadian Flight Centre locations and Travel Consultants.

1 877 967 5302

What is Price Drop Guarantee?

Travel insurance with Flight Centre

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payments and fees
• Captain's Package

Need more help?

You should know

When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.

Site quick links

Help & support.

© Flight Centre Travel Group (Canada) Inc.

Future Travel Credit Terms & Conditions | Green Policy | Anti-Spam Policy

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Financial protection.

Protecting your holiday with Flight Centre

At Flight Centre, we believe that planning travel should be fun and hassle-free, which is why we’re committed to taking care of you – from the moment you walk through our doors, call or email us, to the moment you return home. We’re your ‘everything included’ centre, and that’s what an unbeatable holiday experience is all about.

Booking a package holiday is all about having everything in one place, at one price, organised by one expert consultant. Simply put, it takes the hassle and the legwork out of travel planning. Most importantly though, it gives you an extra layer of what we like to call ‘package protection’.

Thanks to legislation set out by the UK government, everyone who books a package holiday is protected by Package Travel Regulations. These consumer-led rules are there to protect you, so you can book with confidence. It means that, when you book with us, we carry the financial obligation should any part of your package trip fail, and we have a legal responsibility to refund you within 14 days. These rules cover you from the time of purchase, right through to when we welcome you home.

And it doesn’t need to be a traditional holiday ‘package’ either. You can qualify for package protection simply by booking two or more different travel services at the same time. So, if you’re visiting friends and rellies and you’ve booked two different elements with us, we’ve got you covered. Here are some examples of when package protection applies:

• Flights and car/campervan hire
• Eurostar and hotel
• Flights and accommodation
• Stopover packages
• Flights and cruises
• Flights and small-group tours

It’s worth noting, however, that if you make additional travel arrangements separately, then this protection will not extend to those individual elements.

We’re happy to say that most of our holidays go off without a hitch! But sometimes, often due to circumstances outside our control, packages can fail. Generally, this will happen prior to travel, but sometimes can occur in-destination. The four main reasons for this are:

• Flights cancelled, or delayed over 12 hours
• Hotel closures
• Changes in FCDO advice – specifically advising against all travel
• Natural disasters

If your package holiday fails as per the above, it is our responsibility to rearrange or refund your trip as required. If you’re stranded in-destination, it is our job to get you home.

The Association of British Travel Agents, or ABTA, is an independent body that offers guidance and support to travel companies and customer. Unlike some of our UK competitors, we are a dedicated ABTA member, which means you have the benefit of ABTA's assistance and Code of Conduct.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme, but ATOL protection does not apply to all holiday and travel services. Speak to your dedicated Travel Expert about what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL certificate go to: www.atol.org.uk/ATOLCertificate

We’re here to help

When disaster strikes, our Travel Experts are on hand to explore alternative arrangements, so the only thing you need to worry about is enjoying your holiday. This year alone, we moved customers affected by wildfires in Maui to holiday in Honolulu instead, and rearranged Canadian holidays so that the domestic travel ban did not ruin their travel plans. So, when you're thinking about planning your next holiday, remember: you have peace of mind booking with Flight Centre. And don’t just take our word for it. With an ‘Excellent’ rating on Trustpilot , our customers tell our story so we don’t have to – check out some of our amazing reviews:

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Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

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11/03/2024 • Knowledge

Article details, travel advice and questions, how to get support for new bookings, book online, book with a travel expert, how to get support for existing bookings, in-store bookingsf, online bookings, new zealand, outside new zealand, how to get emergency support when travelling in 48hrs, or in destination, how to get support for travel extras, independent travel experts, cruise experts, find out more about our  cruise experts., send an enquiry, corporate travel - large business experts, find out more about our corporate travel - large business experts . , business travel - smes experts, find out more about our business travel - smes experts . , group travel experts, find out more about our group travel experts ..

If you're travelling with a group of 9 or more, please contact us so we can help you with the complications of booking as a group. Send enquiry

Company enquiries

Head office, flight centre's support functions and corporate brands., flight centre foundation, media and communications, recruitment, please call our customer experience department if you have a compliment, suggestion or complaint. , did you find this page helpful.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payment and fees

Need more help?

Site quick links

Help & support.

© Flight Centre (NZ) Limited.

Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . A Travel Expert Service Fee will be applied to bookings made in store, over the phone or via email, and is charged in addition to the advertised price. Click here for more information. *Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.