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costco travel customer service complaints

Costco Travel Clients Fill Social Media with Complaints Amid COVID-19 Outbreak

Costco Travel Clients Fill Social Media with Complaints Amid COVID-19 Outbreak

Costco recently posted about travel packages to Arizona, and 77 comments piled up, with a strong majority of them complaints about the hold times clients. Photo: Shutterstock.com. 

Costco Travel clients are taking to Facebook and Twitter to complain about seven-hour hold wait times and poor communications at the company’s call center, as coronavirus fears result in soaring requests for cancellations, postponements and refunds.

On Mar. 4 at 2 p.m., customers are facing and battles they are having with Costco representatives over refunds and cancellations.

“Costco get it together!” posted Jessica Flecky. “You keep dropping my call after 3 hours and 1 minute. I’ve called you 2 days in a row and have been on hold for ridiculous amounts of time unable to talk to an agent. You are wasting everyone’s time. I want my refund! This is crazy!”

Responding to Flecky, Facebook user Robert Townsend wrote, “In the future please call Meredith Rothouse (travel agent) great friend of mine that will always answer the phone for clients. Sorry you are having this issue.”

Flecky responded: “Thanks Robert! It’s been a huge headache trying to cancel our cruise. I’ll keep Meredith in mind if we ever do a cruise again.”

Rothouse, who was tagged in Townsend’s post, said: “Would love to help you in the future Jessica! We do cruises and land vacations. And are always available by phone and email!”

“Good luck - it is a crazy couple weeks! The worst service ever - we have been trying to reach the customer care for 3 days now to cancel our cruise which is in 4 days,” wrote Preethi Shyam.

“Unrealistic wait times with no call back option and call getting disconnected. Costco is known for its service but never again after this experience. We will never ever book a travel with Costco again,” he posted.

Facebook poster Anida Duarte instructed Shyam to post on the community section of Costco’s master Facebook page. “Maybe if enough of us complain they will finally do something about it,” Duarte said.

Another poster, Mike Cruz, asked: “You do realize the entire industry has ridiculous hold times right now because of people overreacting to the Coronavirus? Nobody is staffed to handle the calls coming in.”

Some of the complaints appeared to be resolved eventually, including a trip by Rachel Whitney. She posted on a Costco Mar. 2 notice for “Limited-Time Hot Buys.”

“I’m so devastated that we are either out 6k or risk exposure and unknown quarantine,” Whitney wrote. That same day, someone named Melissa asked Whitney to email her booking number to [email protected] . Whitney later posted saying that her issue had been resolved in less than a few minutes.

These types of direct responses from Costco Travel on their Facebook newsfeed appeared to stop after their Mar. 2 Limited-Time post.

Meanwhile, on Twitter, the company’s last Tweet was Feb. 12, announcing that a call center would be open for a limited number of hours due to inclement weather.

Ten comments were made on that Tweet, including @LittleAna20 on Mar. 5, who Tweeted: “We booked a cruise with carnival through Costco. At this point I really think you should give us a refund because my 78 year old dad and 85 year old aunt will not survive a coronavirus infection. Can you please help? We can’t afford to lose 10000 dollars but also want to live!”

On Mar. 6, Twitter account @R_Stapler3 Tweeted: “I’ve been on hold for 2 Hours and 21 Minutes....then the call drops. I can’t lose my spot!! Princess said I need to go through Costco to get my 100% Future Cruise Credit. Please DM for my Booking Number.”

Five other Twitter users commented on his Tweet, relating similar issues and complaints, including @Shaun_s46, who said: “3hrs yesterday (3/7) and then the system said it "could not process my request" and disconnected me.  Already up to 2.5hrs today (3/8) and anticipating that I'll be disconnected at 3hrs again.  Called right when they opened at 6am PT.  Anyone getting through to @CostcoTravel?”

Three minutes after @R_Stapler3 Tweeted, Melissa at Costco replied asking: “Can you please send us a DM with your booking number? We would like to help and will also report your dropped call to our telecom team to investigate.”

@pearememon complained about her 60-year-old parents trying to reschedule a mid-March cruise. “They've been in touch with your representatives for the past days — endless phone calls, long wait times, unhelpful customer service, absurd cancellation fees.”

Costco Travel hasn’t posted a new Tweet since Feb. 12.

costco travel customer service complaints

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Costco Travel   Reviews

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Reviews 1.8.

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Do NOT BOOK TRAVEL WITH COSTCO!!

Do NOT BOOK TRAVEL WITH COSTCO!!! do not!!! - first of all it is much cheaper if you book through orbits or Expedia. - second of all, you don't have to wait for business hours to open to adjust/fix your reservation ( ridiculous) - their travel system is pretty outdated and old. which makes a lot of mistakes with integration and booking correctly - refund process takes forever - people answering the phone calls are polite and lack customer service if there is an issue with reservation. ( not all of them) - don't give a crap if they loose you as a customer, you gone? there will be another one! that's the attitude. so please save your money, nerves and energy. book somewhere else, not Costco travel. never again!

Date of experience : 13 April 2024

I'm really disappointed with Costco…

I'm really disappointed with Costco Travel. I don't want to give even one star. Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused. I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service. It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

Date of experience : 14 April 2024

We missed our flight by 2 minutes and…

We missed our flight by 2 minutes and they never gendered the phone to help us and we had to buy new tickets plus they canceled our returning flight. Worst experience ever they blamed the airline and the airline blamed Costco. After waiting on hold for 3 hours they were serin help

Date of experience : 01 March 2024

Didn’t get what we paid for

Costco sold us a package and we upgraded it to include exclusive amenities. When we got to the hotel, those amenities were being given away as a part of time share sales pitches. In addition and more importantly, the upgrades we paid for were not honored. We complained to the hotel and to Costco travel and neither rectified the situation. We spent $400 on upgrades that didn’t exist. No help, had to call several times to talk to anyone. Not the experience I expect from Costco. Funny enough, while we were having our case reviewed by Costco, they removed those amenities from the packages for the hotel. Pretty strong evidence that they knew there was a problem. Too bad they didn’t try to make it right with us.

Date of experience : 07 July 2023

We were charged $3,500 for booking a…

We were charged $3,500 for booking a vacation to Cancun. My husband suffered a massive heart attack in November, hence trying to cancel this booking. I have tried multiple times calling their ridiculous 'Help Center!' 4 times I called them (866) 921-7925, waited 25-30 minutes each time. No one ever picked up! I will be calling their direct number (877) 849-2730 on Monday. If I can't get them directly, I will call CITI Bank, again, to get my refund. I cannot believe that this is happening. The worst, unconscionable, company customer service I have ever experienced with COSTCO. I cannot believe this. They have $3,500 of my hard-earned money and I cannot get it back. This is beyond unconscionable! Who is this really, Costco Travel? :(

Date of experience : 10 February 2024

Booked a trip from Sacramento to Florida with issues

Booked a trip from Sacramento to Florida with a two day hotel stay. Major issues with transportation from airport to hotel and hotel to cruise ship and then transportation to airport on return from cruise. Transport service was only advised of first transportation pick up an arrival airport. Now another call to Costco Travel to have them so their job. Lack of precision and follow through is not an endorsement of this service. Much time wasted on the phone. The origianal booking agent was very helpful, never the less, someone dropped the ball.

Date of experience : 13 March 2023

Absolutely shocking treatment from…

Absolutely shocking treatment from Costco travel in the UK!! They cancelled a booking which I made over 12 months ago for a cruise due to take place in Sept 2024. This was done without my request and they are disinterested in my complaint even though they have confirmed as per the phone transcript that my booking should never have been cancelled. It is not an option to rebook as there is not a comparable cabin available. I would highly recommend booking with another company!

Date of experience : 11 December 2023

Poor customer service

Very poor experience. They dont allow hotel changes or any changes online and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

Date of experience : 15 August 2023

Fantastic Customer Service!

I spoke to Ellis who was very kind, helpful and patient so it made the process very easy! Booking a cruise can be quite stressful but she helped answer all of my questions and gave me great advice. Thank you Ellis :)

Date of experience : 10 January 2024

Hotel Had No Record of Reservation

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation. Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available. I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!

Date of experience : 31 July 2023

RENTAL CAR DISASTER

Had multiple problems with rental car rented through Costco Travel. Car was mechanically unsafe and required a jump start and an exchange for another vehicle. After calling Budget CS who instructed me to wait for road service that THEY ordered, Budget charged me for the road service. Reported to Costco Travel and it took THREE MONTHS for them to contact me regarding my complaint. Although I've rented cars previously through Costco Travel, I never had an issue. Not a good feeling to know they don't respond in a timely manner.

Date of experience : 24 May 2023

The most horrible and pathetic customer…

The most horrible and pathetic customer service experinece on this site. On hold for the last 45 miins and after that its getting disconnected. Its all crap. stupid site and there's no way one can access anything. they say vist the help center and self service options but there's nothing at all on the site..are you guys insane or what.

Date of experience : 21 July 2023

Terrible car rental

Terrible car rental. Enterprise Rentals did not have the booked 9 seater ready although I had booked it two months in advance. Waited 1hour for them to hire from an alternative source. For a start booked an automatic due to an operation on my leg. provided a manual drive. Upon reaching my destination checked the paperwork only to find out the vehicle provided was a different registration number. Rang Enterprise out of hours. Assured I was insured to drive the given vehicle to be confirmed the next morning. No one had the curtesy to ring. Booked this vehicle for my daughter’s wedding. Needless to say a very stressful experience and service from Costco Travel and Enterprise their partners in crime. 😒

Date of experience : 22 September 2023

I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip. Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.

Date of experience : 12 November 2023

Thank you - Refuned car hire extra costs

We booked and paid for a hire car through Costco Travel to be collected at Malaga Airport but when we went to collect the car, we were told that we had to pay another 751 euros for CDW, breakdowns, windscreen cover etc. etc. I questioned this because I already spoken to Costco about any extra charges and there were none. However, Budget Car Hire would not release the car so we had to pay up! Om my return to the UK I took the matter up with Costco Travel whom at first were rather reticent but said they would look into the matter, after a few weeks I was refunded the extra payment by the car hire company. Many thanks.

Date of experience : 25 June 2022

Terrible website

I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.

Date of experience : 17 November 2023

Big issue with refund on Costco travel

We booked Mexico package trip through Costco travel. It is a package trip including airfare and hotel. On the day of trip Alaska airline canceled the flight due to weather issues somewhere else. The next flight was not available for 4 more days. So basically the package deal was canceled by airline by not having a flight. Costco only refunded me flight payment , the hotel payment is still not promised, it’s in thousands dollars of payment. This is ridiculous and unacceptable behavior from Costco. Please refund my money asap.

Date of experience : 23 December 2022

Cruise Booking Southeast Asia

I was booking without any luck on the Celebrity Website and then found cabins on costcotravel that I could not find on celebrity but could only book one room and the second one disappeared. I called their help line and an agent by the name of Bailey was amazing. He stayed on the line for hours fixing all my name entry mistakes, then found us a better priced veranda and got us the drink package, gratuity and wifi included at no charge. His service, attention to detail and dedication to getting his clients the best value was amazing. We are going with my inlaws so he understood having a suite on the same level but far enough so I have my sanity! (LOL) I tried to contact costco travel in Canada but they have no email contact where I could acknowledge this agent going out of his way to make things perfect for us. I was surprised that Costco Agents don't get to travel using the TA discounts. They really should have that right as most other travel agents do. FAM trips are the best way to enable the agent to do a better job.

Date of experience : 04 July 2023

Ruined our Tahiti vacation

Ruined our Tahiti vacation. Due to a delay by Delta Airlines, we missed our connection to Tahiti. Costco Travel gave us the option of taking a later flight though Tahiti Air wanted to charge us an additional $2,000 due to "an increase in ticket prices" even though that flight had only 80% capacity. Also, due to getting in late, they wanted to charge us an additional $400 to stay in a hotel room once we arrived. At this point Costco gave us an option of canceling or throwing good money after bad. We chose to cancel and have had nothing but problems trying to recover our money. Costco Travel is the worst Travel experience we have ever had and will never use them again. Remember, if it sounds to good to be true it probably is. Buyer Beware!

Date of experience : 18 June 2023

Nickel and dime you to death…

My flight (not booked through costco travel) changed , I had to update my ground transport pick up information so the pick up date/ time would be accurate. Would you believe they nickel and Dime you death! They actually charged me to update the ground transport pick up time! Utterly disgusting.

Date of experience : 26 August 2023

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Everything you need to know about Costco Travel — and why I love it for saving money

Madison Blancaflor

Costco isn't just the place where you can buy toilet paper in bulk, inexpensive gas, cheap hot dogs and gift cards. You can also book great trips via the company's online travel agency, Costco Travel.

I know, I know: At TPG, we're often staunchly against booking travel through third-party sites , as there can be tradeoffs versus booking directly. But in recent years, I've become a big fan of the travel deals I can find via Costco Travel.

When planning our annual beach trip back in 2022, my best friend found a few options for Mexican all-inclusive resorts on Costco Travel and shared the links with me. I promptly told her we'd probably be better off booking directly and brushed off the idea of booking through Costco — neither of us even had a membership at the time.

However, comparing the prices and benefits at a few of the resorts proved my initial reaction wrong.

I actually got a Costco membership to book the deal since the cost of the membership was less than what we'd save by booking through Costco. We saved around $300 on a three-night stay at TRS Coral near Cancun (one of TPG's best all-inclusive resorts in Cancun ), not including the free hydrotherapy spa circuit and the $241 Digital Costco Shop Card included in the package.

  View this post on Instagram   A post shared by Madison Blancaflor (@madison_ave18)

Our stay was fantastic, and I officially became a Costco Travel convert.

If you're curious about how to use Costco Travel to find deals, here's everything you need to know about Costco Travel — and why I love it for saving money on travel.

What is Costco Travel?

costco travel customer service complaints

All Costco members have access to the Costco Travel booking platform, where you can find and book a wide range of travel — from vacation packages to hotels, cruises and rental cars. You can even book theme park vacation packages to Disney and Universal or specialty vacations such as an African safari.

Related: Costco cruise deals: How to save money booking travel at a warehouse club

Once you log in to Costco Travel, you can search for specific dates or destinations or browse through available deals and featured destinations. I personally love perusing the limited-time deals when I know I want to plan a getaway but don't have a specific destination in mind.

Trips booked through Costco Travel are often discounted and/or include perks and benefits you may not get by booking directly or through other booking portals. Usually, a trip booked through Costco Travel will also include a Digital Costco Shop Card (essentially a type of Costco gift card) of varying value.

What travel can you book through Costco Travel?

You can book hotels, cruises, rental cars and vacation packages through Costco Travel. Vacation packages range from hotel-only offers to all-encompassing packages that include airfare, hotel stays and rental cars. You can even build your own package.

costco travel customer service complaints

However, one thing to note is that you can't book stand-alone flights via Costco Travel. There is an option to book flights through some vacation packages, but if you're only looking for airfare, you'll want to head to Google Flights to check out your options and book.

You can book Costco Travel offers both online and by phone.

Do you have to be a Costco member to use Costco Travel?

Yes. Costco Travel is an exclusive service for Costco members.

There are two personal membership levels: Gold Star and Executive. Gold Star costs $60 per year, while an Executive membership costs $120. The basic membership will give you access to all of Costco's services, including Costco Travel, while the Executive membership also comes with a 2% reward on all Costco (and Costco Travel) purchases.

I've found that the Costco Travel deals alone are worth paying the $60 Gold Star annual membership fee, even though I don't regularly use Costco for my grocery store runs.

Check sites like Groupon for discount Costco memberships, as you can sometimes save on that rate — or get an included gift card that helps offset the cost.

Is Costo Travel worth it?

Costco Travel has its pros and cons, but there are definitely times when it's worth it.

For example, let's look at a five-night stay in Maui in early April. At the time of writing, Costco is currently offering a hotel and rental car package for Hotel Wailea, a Relais & Chateaux affiliated property and one of TPG's favorite Maui hotels .

Here's one cost comparison breakdown of Costco Travel's deal versus booking directly:

costco travel customer service complaints

Even without including the additional benefits, you're already saving more than $400 via the Costco deal. Add in the value you get from the card, daily breakfast and resort credit (which is more than $1,000 in value if you maximize all benefits), and you're looking at $1,442.45 in savings by booking through Costco Travel versus directly.

And since Hotel Wailea isn't a member of any major hotel loyalty program, booking through Costco Travel wouldn't mean missing out on elite night credits or other loyalty program benefits.

Here's another example — this time for a Universal Orlando theme park trip from June 4-6 for one adult and two children from Houston. The total cost when booking each part (hotel, tickets and airfare) individually came to $2,701.35, while booking it as a package via Costco saved just over $300.

costco travel customer service complaints

That's a fair amount of savings you could use for some frozen butterbeer or even a new wand inside the Wizarding World of Harry Potter .

When is Costco Travel not worth it?

Not every offer on Costco is worth booking.

For one, you won't necessarily find the same availability on Costco Travel. For example, flights booked through Costco may have some seats blocked off, and certain dates for hotel stays may be unavailable. Additionally, not all rental car companies are bookable through Costco Travel (such as Hertz*, which is my preferred rental car company due to the perks I get through my Capital One Venture X Rewards Credit Card ).

Plus, some hotel stays have a minimum stay requirement. If you're on the hunt for a long weekend getaway, you may not be able to take advantage of some Costco Travel deals.

costco travel customer service complaints

Even when you do find availability, you should always price-check what you can find by booking directly or through your credit card travel portal and hotel programs.

After booking our fantastic stay at TRS Coral just north of Cancun through Costco, I looked at booking through Costco again in 2023 when planning our annual beach vacation.

While Costco had a deal available for the same resort, we happened to be booking when the resort chain was having a Mother's Day sale for anyone booking directly. We were able to try out a new TRS resort closer to Playa Del Carmen, TRS Yucatan; we saved more than $100 on an even nicer suite than Costco Travel offered by booking directly (even when considering the Digital Shop Card we would have gotten by booking with Costco).

Something else to consider when booking hotels through Costco Travel is loyalty program rewards and elite status. There are a lot of hotels available to book through Costco Travel that are part of major loyalty programs, from Hyatt Honors to Marriott Bonvoy to IHG One Rewards and more. But booking through Costco Travel — just like booking through most other third-party services such as Expedia — means you likely won't earn loyalty rewards, elite night credits or have any elite night benefits honored.

You'll also have to use Costco customer service if you run into any issues rather than going directly to the brand. This is especially important when considering booking a vacation package that includes flights, given the higher potential for delays or cancellations.

Why I love Costco Travel

I am typically a staunch proponent of booking directly, but Costco Travel is an exception. I've found that the benefits I can get by booking some trips via Costco outweigh the cons (some of which include having to go through Costco for any customer service help or occasionally losing out on elite night credits).

Digital Costco Shop Cards

My favorite thing about booking trips through Costco Travel is the Digital Costco Shop Card I get after booking. The card's value varies from trip to trip (generally depending on how expensive the package you book), but you can get hundreds of dollars back to use at Costco.

The Digital Costco Shop Cards can be used for Costco warehouse purchases (a game changer with grocery prices so high due to inflation), but you can also use them toward future Costco Travel bookings. And remember — Costco doesn't just carry bulk grocery items. You could use a Digital Costco Shop Card to buy a new flat-screen TV for movie nights and game days, a new outdoor patio setup ahead of summer or even Costco Pharmacy prescriptions.

I admittedly don't use Costco for groceries often (buying in bulk doesn't make a lot of sense for someone who lives alone), but I have used shop cards to help pay for Christmas presents and future Costco Travel trips. I've actually been looking into using my most recent Digital Costco Shop Card on a new pair of AirPods and a new TV mount for my living room.

Deals on non-points hotel stays and all-inclusive resorts

When I'm looking at booking a hotel stay at a brand like Hyatt or Marriott, I generally choose to book directly in order to earn elite night credits and points. However, when looking at properties not part of a major loyalty program, Costco Travel is often a go-to anytime I can find a deal.

Costco Travel has a nice deals section, and I usually look there first if I'm not sold on a specific destination for a getaway. While deals found on Costco generally have a narrow booking window, I've found that many offer a lot of flexibility for the actual trip dates.

A few examples of limited-time deals for January include Hotel Wailea from the example earlier in this guide, all-inclusive resorts in Mexico's Riviera Maya, and Disney and Universal theme park packages.

costco travel customer service complaints

Simplifying group vacations

I'm often the travel planner in my friend group (which makes sense, considering what I do for a living), but not everyone is an avid points and miles user like myself. For group trips where we're splitting the cost of hotel rooms among multiple people, it often doesn't make sense to use points and miles to book.

Costco Travel vacation packages offer a way for all of us to save money, and it makes narrowing down potential destinations and hotels easier. Rather than everyone having to spend hours researching ideas and prices from across the internet — which might be my idea of a fun Wednesday night but isn't for some of my friends — I typically just send them to Costco Travel to see if any of the featured deals catch their eye.

Having reservation information for multiple aspects of a trip, such as a hotel and rental car package, makes sharing and saving the itineraries a breeze.

Bottom line

Whether or not you currently have a Costco membership, you shouldn't dismiss Costco Travel as just another online travel agency.

If you know where to look and are willing to price-check the deals you find, you can save a lot of money with Costco Travel deals. I've personally had a lot of success booking friends getaways to popular destinations like Mexico through Costco. Using the service has helped me save on other expenses with the Digital Costco Shop Card I've gotten with my bookings.

For me, the $60 annual membership fee to Costco has been more than worth it to utilize Costco Travel.

*Upon enrollment, accessible through the Capital One website or mobile app, eligible cardholders will remain at upgraded status level through Dec. 31, 2024. Please note, enrolling through the normal Hertz Gold Plus Rewards enrollment process (e.g. at Hertz.com) will not automatically detect a cardholder as being eligible for the program and cardholders will not be automatically upgraded to the applicable status tier. Additional terms apply.

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costco travel customer service complaints

Costco Travel   Reviews

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Reviews 1.8.

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Useless customer service

Waited on hold 20 minutes to speak to someone and they say they don’t have any answers. They can sell me a cruise to Alaska but can’t tell me if I can actually go or not.

Date of experience : March 16, 2024

Atrocious Car Hire

In August 2023, I hired a ‘Premium Car Automatic’ for £262.94 for 3 days. What I received was a three-and-a-half-year-old, ‘Mercedes-Benz C220 AMG line premium’, registration KP20 JXZ, it had many small dents and damage and 40,000+ miles. The car was fitted with 19-inch wheels, sports suspension and run flat tyres. The car rode atrociously. This was probably partly due to the 3 budget tyres fitted (Chinese Made ROADX Rxmotion). After 24 hours the car was replaced with a lesser car, but in better condition (a 2023 Mercedes- Benz A class variant). The C Class had one premium tyre (Bridgestone Potenza) in addition to the three cheap Chinese tyres. It appears mixing different tyres means nothing to Costco or their subcontractor Enterprise. I also discovered the two front tyres were of insufficient load index and were thus not road legal. Costco have been useless at resolving this and giving me a refund. Costco are acting like a useless go between for Enterprise who have offered just £25! They risked my safety and driving licence and offer me a measly £25! Avoid Costco car hire and Enterprise.

Date of experience : August 14, 2023

Holiday in Greece

Booked a trip to Greece last year. I paid less than half of what I would have using another travel agent. Same exact hotels, all airport transfers. Amazing service. Highly recommended

Date of experience : November 06, 2020

We returned a car to Enterprise…

We returned a car to Enterprise Valencia that was booked through Costco.We returned the car on October 7th and informed Enterprise of damage to the car that we had caused. Enterprise took 1500 Euros from our credit card with no invoice and that is the last we have heard. Continual requests for updates are ignored and I do not believe the 1500: euros will ever be accounted for. We are unable to put an insurance request forward because of the above inertia. I will never use Costco car hire again and for an avowed Costco fan this has left a sour taste.

Date of experience : October 06, 2022

Hyatt and Costco thieves together

It’s so ridiculous that I’ve been a Costco member for more than 20 years and decided to use travel for the first time and got completely cheated and duped by Costco. They sold me a package I Gard Cayman Hyatt and the incentive was a $60 a day spending credit. Sounds fine ha? Low life scum bags need you to spend $1000 per day on Cabanas in order to get the $60 credit. If that is not cheating and deceiving I don’t what is.

Date of experience : August 29, 2023

vacation to Amsterdam-Paris with Coatco Travel

I booked a vacation to Amsterdam-Paris on April 17, 2023. the plan is a flight to Amsterdam, then a train trip to Paris, and a flight back to Vancouver from Paris. when we got closer to our vacation, I noticed that we have not received any confirmation for Amsterdam to Paris train trip. I called Costco Travel several times. every time the agent said that they put a note for the train booking department to follow up. nothing happened so far. just keep calling again to find someone to help. agents are polite but no progress. I book the vacation to rest but the way Costco Travel is managing my vacation gives me frustration and disappointment. I lost my trust in Costco Travel by reading the reviews on this page. I m not sure if they booked the rest of my vacation schedule properly.

Date of experience : July 13, 2023

Flight Credit is a JOKE

We received a credit for our flights that had to be canceled due to the wildfires in Maui. However, they charge you so much in fees and taxes to use the credit it works out to be the same as the list price (without using the air credit for a trip) or MORE than the list price online for a net new trip. Also, to get a quote using your air fair credit takes HOURS. Literally, it takes hours to get a quote. Buyer beware - do not use Costco Travel!

Date of experience : August 11, 2023

Amazing Customer Service!

*This review is only based on customer service as our vacation isn’t for another month. Our American Airline flights booked through Costco Travel changed drastically. As in we now ended up having an overnight layover AND one of our flights got cancelled altogether (so we would have been stranded in Cancun). I contacted Costco expecting them to issue a refund and we’d have to book new flights ourselves, but the customer service rep, Johnny, took amazing care of us. He was able to cancel our existing flights and book new ones for us. I mentioned we were traveling with two other couples, and rather than having them sit on hold for hours, we were able to make the same changes to their reservations (with their consent of course). He also suggested different transportation options to the airport so we didn’t have to sit in the airport for hours and hours before our flight. All in all, he took amazing care of us and made the situation way less stressful. Kudos to Johnny! Now, I am frustrated with Costco Travel (and American Airlines) that we were not notified of any changes to our flights. We just stumbled upon it when adding our passport information to the American Airlines app. It could have been disastrous since the flight from Cancun to our connecting airport was canceled.

Date of experience : September 06, 2023

Do not book your travel through COSCTO

Do not book your travel through COSCTO. Yes, it is a better price; however, if anything happens while on vacation, expect zero help from them. From the experience I had, it was very hard to connect with them, first of all, and secondly, they promise to resolve your issues and call you back. I spoke to at least five different people, begging for help, but none followed up. I luckily had a friend who worked at the airport and helped me fix my issues. It was the worst anxiety-filled vacation I've ever had. All my pending problems were up in the air the whole week I was there and they never helped. Horrible service, even after speaking to management.

Date of experience : March 25, 2023

The benefits might look good

The benefits might look good, but they won't support you. We have booked numerous cruises through Costco, but they are just not going to be your advocates if problems arise. Booked a cruise flight combination through Costco over 8 months ago and am still waiting for flights with less than 3 weeks to sailing despite many calls and hours of trying over the months to get resolution. Somewhere between Costco and NCL they booked flights for 1 instead of 2 and booked to arrive on the sailing date instead of the day before as requested. The Costco Supervisor is just waiting for NCL and refuses to give me contact information for his manager so that I can escalate the issue. Update: With one week until we are supposed to fly out, we have the flights that we requested 8 months ago. To Costco's credit, they did eventually escalate the issue internally in order to sort it out. Just wish I could have done this without the stress, uncertainty, numerous calls, etc.

Date of experience : July 05, 2022

Greece made easy!

Costco Travel is the "no hassel" way to travel. They take care of EVERYTHING so your anxiety level is greatly reduced. We traveled to Greece from 5/20/23 - 5/31/23 and I can't imagine trying to plan all the connections by myself. From the moment we got off the plane, someone from Costco was there to greet us. They were there at the ferry ports and all our connections were pain free and easy. I will use Costco Travel every time now.

Date of experience : May 20, 2023

Their website is clunky!

Their website is clunky as hell and logging on is almost impossible because they almost always seem to be having "technical difficulties". How can such an excellent company like Costco have such a piece of crap for a travel website?

Date of experience : April 25, 2023

First car rental with them went very…

First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.

Date of experience : February 10, 2024

Costco has no customers service

I reserved a van from Enterprise thru Costco travel the day before I was to pick it up I was told they did not have any, and they could not help me . I delt with Enterprise for 2 days with no resolution. I call Costco customer service. They put me on hold for10 min. Then disconnected me. I call them the next day. I was told there was a van at another location and I should go get that van and tell them I only wanted to pay the amount I was originally quoted (even though they were asking 3 times my quote for their vehicle) Customer service said if the new location did not honor the quote they would try to get my mony back. But, they would not guarantee they could get me reimbursed

Date of experience : February 25, 2023

Unhappy with Costco Travel

Recently used Costco Travel to go to the Bahamas. Our transportation was a no show for both arrival and departure. We had to pay for a taxi to get to our hotel. The hotel room we booked we were told they were sold out of when we arrived and gave us a different room. If we booked months in advance I am not sure how they sold out. The room wreaked of mildew. I reached out to Costco for a refund for transportation and the room. Costco Travel said they could only issue credit if the vendor approved it which they didn’t. What a joke. I’ll never use Costco Travel again.

Date of experience : February 17, 2023

Family of 3 couples, for Ireland

Used Costco travel for our trip to Ireland. The wait time to talk with someone was 2 plus hours. Had to call multiple times and still messed up the travel arrangements. One time after waiting 2hrs we talked with someone and we're cut off. No return phone call, even after the agent took our number. Seemed like they just could not get anything right. After talking with them they would later send out an itinerary an it would be wrong. For example seats for a flight, then having two couples staying together, in the same room. We had three couples (family) on a tour. One would have something, we all had issues. Just terrible, terrible service!! No value or saving noticed at all. Stay away!

Date of experience : March 06, 2023

I will never go through Costco travel…

I will never go through Costco travel again. Thought I would try it once. They don’t care at all about their customers and they actually are expensive.

Date of experience : November 11, 2023

I won't use this service ever again

I won't use this service ever again. I bought the package for Hawaii the end of June 2023. I did not expect that one of the flights, I have to wait to pick seats. I called and no help was offered. I better off use the real travel agency then this amateur one. Recommendatuon was pay more money so my daughter and I can sit together. This agent blame the airline for this issue. After you purchase the package, do not expect any help from them.

Date of experience : June 17, 2023

We rented a car for a week in Florida…

We rented a car for a week in Florida through Costco travel. They found me a good deal through Budget or so it seemed $345.82 for 7 days. Well not really, the bill came to $712.82 I did not need any of the extra services like gas at the end of the trip or insurance. Both of which I made very clear at the time of picking up the car. And I had proof by taking a photo go the gas gauge, mileage and time at drop off. And a call to my insurance provider at the time of pickup of the vehicle. Yet I was billed anyway. I asked for help from Costco travel to correct this and got at to bad for you, you signed the contract. The fact that I was not informed that I was signing for services I neither required nor used is of no concern to COSTCO.

Date of experience : November 08, 2023

Costco Travel charged us twice for an unbooked cruise

This review is coming from an avid Costco shopper, and since I love Costco, I thought I would be receiving We tried booking a cruise on Costco Travel for our family, but kept receiving error messages just like another review here. We ended up booking elsewhere since it wouldn't go through. We then noticed later that we were charge twice on our credit card for the cruise from Costco that never went through on their website. We never received any confirmation email or receipt that anything went through with Costco. We only noticed the charges by checking our credit card charges online. My husband called Costco Travel and they said it was an error and it would be reversed within 10 business days by the cruise line. This was at the beginning of November 2023. Being that it is Costco, we though it would be taken care of....Here we are almost a month later, and Costco Travel owes us around $7k.... We called Costco they said they only see one request for us to be reimbursed for a cruise, even though we were charged twice. The manager then went on to tell my husband that the Cruise line would reimburse us directly eventually, and they would NOT follow up with the Cruise line on our behalf even though its their error not ours!? We asked for an email confirmation from Costco that it's being looked after and that we will receive our reimbursement for the amount owed. The Manager said she couldn't do that, and that we just have to wait.... she did not apologize and had NO empathy for our situation. Terrible Management. We made several calls to Costco, the Cruise line, and our credit card on this matter. We wasted many hours.

Date of experience : November 22, 2023

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The Atlas Heart

ULTIMATE Costco Travel Review [2024]: Who It Is & Isn’t For

* This article contains affiliate links, which help run this site at no extra cost to you.

TL:DR: After testing Costco Travel, we recommend it if you don’t like planning all of the details of your trip—Costco Travel makes it super simple to purchase a planned vacation package, even though it might not be the cheapest option. Here are the key takeaways from our Costco Travel review:

  • Costco Travel offers vacation packages to destinations worldwide, including resorts, cruises, theme parks, and guided tours.
  • Pricing can be 20-30% lower compared to other agencies (but you might be able to find cheaper bookings if you enjoy researching travel deals). Executive members get added value like credits and upgrades.
  • We had a positive experience booking a Costa Rica package but found extra fees, so make sure that you fully understand what’s included in your package—for example, are meals included in your resort stay?
  • You can purchase flights as part of a package, but not on their own. If problems arise with the flight, Costco directs you to the airlines (even if you have trip insurance).
  • Cancellations and refunds are available under specific circumstances. Travel insurance provides some protection.

I fell in love with Costco because of their famous $1.50 hotdog and soda combo. But these aren’t the only deals that they have.

When it comes to selling package deals, Costco knows how it’s done. You can’t find better deals than their Kirkland brand products, gas fill-ups, and travel packages!

That’s right; I said travel packages. Costco Travel is a leader in selling vacation packages available only to members.

Costco is different from your ordinary travel search engine. They offer bundles for your favorite theme parks and cruise lines. But is it worth the membership?

Keep reading to determine if the membership is worth springing for.

A pair of hands type on a keyboard in front of a monitor displaying the Costco Travel website sitting on a white desk.

Table of Contents

What is Costco Travel? 

A screenshot of the Costco Travel website 'About' page. 

Costco is a members-only wholesale company that opened its first warehouse in 1983. Their popularity snowballed from there. 

Costco was the first company to reach $3 billion in sales in its first six years. In 2000, they branched out and created Costco Travel . 

The funny thing is that to this day, many people still don’t know Costco also sells travel packages! These packages can include flights, hotels, cruises, cars, and more. 

They work with an individual tour company to sell you the same travel packages as the tour companies but with added benefits.

How Does Costco Travel Work?

A screenshot of the Costco Travel website page with instructions on creating an account. 

You’ll have to become a member to get a Costco Travel package. There are two levels of membership that both allow you to take advantage of these Costco Travel deals. 

The basic “Gold Star” annual membership costs $60. With this level, you’ll be able to receive the unique Costco offers at their warehouses and online. 

The “Executive” membership costs $120. As an executive member, you’ll enjoy all of the benefits of the Gold Star membership and extra perks such as:

  • Exclusive deals and benefits on Costco services
  • 2% cash back on Costco and Costco Travel purchases

Both membership levels are great deals and help you save money. 

Search for a Travel Package

Start by clicking the travel service you’re looking for on the Costco Travel website. To find a vacation package from there, enter your destination, region, and dates. 

You can adjust the dates in each city for your Costco Travel vacation packages. It’s possible to add flights, but many Costco members book flights separately. 

There’s also no separate search engine for booking flights. You can get a better price and have more control over which flight you take by doing it yourself. 

I suggest creating a Costco Travel account to manage your vacation packages, rental cars, and hotel rooms.

Costco Travel Review: My Experience With Using Costco Travel

A view over an man's shoulder as he types on a keyboard in front of a monitor displaying the Costco Travel website sitting on a white desk.

Costco Travel Vacation Packages

One of the biggest perks of these travel packages is the convenience of booking your vacation through Costco. I used Costco Travel on one of my recent trips to Costa Rica.

The package I purchased was around $6,000 for two weeks at a resort, which is a reasonable price. 

While searching, you’ll notice that each of the vacation packages provides a list of benefits. 

Some resorts give you breakfast for free and food credits per day. Others won’t include any food at all. Pay close attention–it’s frustrating when you expect everything to be paid, but it’s not.

Costco Travel doesn’t automatically include airport transportation either. When clicking through, you have to choose from multiple transportation options.

Executive members can use their 2% cashback reward on any vacation package. 

Costco Flights

I like to book directly when purchasing a flight. However, Costco Travel airline tickets don’t exist for purchase separately. These flights always come as part of a package.

You can choose from a few options under the packages section that come with a flight: flight + hotel,  flight + hotel + car, and the total vacation package. 

Even if you have trip insurance, that won’t help with flight issues. If a problem arises, they’ll send you to the airline instead. 

Costco Hotels

When booking a hotel room through Costco Travel, you should know a few things.

If you’re looking for a hotel in certain cities, you’ll need a Costco membership to see the total price. 

Some popular cities worldwide aren’t available on Costco Travel, so you’ll only see travel packages without hotels for those cities. 

To book a hotel for New York City, for instance, you’ll have to book the hotel directly. 

Costco Rental Cars

Costco Travel has an easy interface for booking a rental car. However, they show only a select few car rental companies.

When I was looking for car rentals in Italy, I got only four different car rental companies to choose from. Those were Alamo, AVIS, Budget, and Enterprise. 

Car rentals can be expensive, so I suggest comparing prices with other companies before purchasing from Costco Travel. 

Costco Travel Cruises

Costco Travel offers its Costco members the ability to purchase a cruise through their easy-to-use search engine. Most other travel booking sites don’t provide this feature. 

You can choose the destination you want and even a specific cruise line. There are also options to look specifically for Alaskan cruises only.

Depending on how many days you choose for your cruise, several different options will appear. You’ll get the same Costco value when you’ve booked through Costco. 

There will be many reviews for each route, and select cruises are up to 30% off. Below are the different cruise lines you can choose from (not including Alaska cruises):

  • Carnival 
  • Celebrity Cruises
  • Disney Cruises
  • Holland America Line
  • Norwegian Cruise Line
  • Princess Cruises
  • Regent Seven Seas Cruises
  • Royal Caribbean
  • Uniworld Boutique River Cruises

Even with Costco Travel’s alleged 30% savings, the price still seems the same as booking directly. 

Others are getting certain benefits like a Costco gift card and onboard credit. It’s worth booking through Costo Travel if you get these perks.

Other Deals Through Costco Travel

Theme parks & speciality vacations.

If you look further into the Costco site, you’ll find that they offer even more vacation packages. 

These range from Disneyland and Universal Studios Hollywood resort packages to an African safari. Costco Travel has it all!

These packages aren’t cheap but are some of the most sought-after bucket list trips. You can choose from many adventures if you want a family-friendly experience.

Going on an African safari has been on my list for many years. Costco Travel has full trips planned for you already. It’s absolutely amazing–like having your own travel agent.

These guided vacations might not have lower prices, but having your trip booked through Costco Travel is more straightforward than other travel sites.

A pair of hands type on a keyboard sitting on a white desk in front of a monitor displaying a Costco Travel website page about Disneyland Resort.

Unique Deals

Costco Travel works with other travel agencies to get travel deals for its members. Executive members enjoy extra perks like free upgrades, food/spa credits, and more.

Costco Travel also offers upgraded Kirkland Signature vacations. It’s the same brand you know and love but with travel. Costco Travel offers deals on these trips for up to 20% off. 

Kirkland Signature has featured deals that last only a short time. You can scroll through pre-built vacation packages with set dates.

These deals often offer other perks and services, making Kirkland Signature deals impressive ways to kick back and relax. 

Cash Back on Purchases

As an executive member, you can enjoy up to 2% cash back on purchases through Costco and Costco Travel. 

There’s also a credit card called “Costco Anywhere Visa,” which gives you 3% cash back. Having their credit card is helpful if you know you’ll purchase from Costco Travel often.

Different Payment Options

When using Costco booking, you’ll be happy to hear there’s a flexible payment option. You’ll only have to pay a small percentage (in comparison) upfront. 

If you’re using Costco Travel booking services, you can also choose a payment plan to spread it out. Who doesn’t love a good payment plan?

A computer monitor on a white desk displaying the Costco Travel website landing page.

Membership is Necessary 

To get Costco Travel exclusive deals, you must be a member. 

This downside might not be a big deal to Costco members who pay the membership solely for Costco Wholesale. And, considering what you get from it, the membership cost isn’t that steep. 

The extra price you’ll pay for a travel agent will cost you more. Plus, you don’t get the other services that Costco offers.

Hidden Extra Expenses

When I chose my vacation package to Costa Rica, I noticed that these resorts didn’t always offer free food and beverages. Instead, some gave you “credits.” 

If you don’t read closely, you might think the food and drinks are free (especially given the prices). 

I saw this less often when purchasing my Costco Hawaii package, but you should still keep an eye out.  

Costco Travel Cancellation & Exchange Policy 

A screenshot of the Costco Travel website Cancellation & Exchange Policy page.

Canceling your vacation package is easy. You can get a refund if you cancel within 48 hours of departure. Each scenario is different, though.

Log into your Costco Travel account. Click ‘bookings,’ then ‘upcoming,’ and ‘cancel.’ There, you’ll see your upcoming trip and how much you’re eligible for in return.

Costco Travel insurance can help if any unforeseen circumstances arise. 

FAQs About Costco Travel

A close-up, angled shot of a computer screen displaying the "Helpful Tips and FAQs" page on the  Costco Travel website.

Is Costco Travel the same as Costco?

Costco owns Costco Travel, but they are different business sectors. Costco Wholesale is what most people know Costco for, and Costco Travel is strictly for travel. 

Can Costco save you money on flights?

Costco won’t save you money on flights, but you can get many of the same flights as you usually can find on other websites.

Looking for cheap flights? Read our detailed reviews of Hopper , Skiplagged , Scott’s Cheap Flights (Going) , SnapTravel , Dollar Flight Club , and Momondo .

How far in advance should I book Costco Travel?

When booking a travel package through Costco Travel, purchasing it between three and six months in advance is best. 

Do you get two percent back on Costco Travel?

Purchases through Costco Travel are eligible for 2% cashback. This is a massive perk of an executive membership . Members receive up to $1,000 cashback. 

Do you have to be a Costco member to use Costco Travel?

You must be a Costco member to purchase vacation packages through Costco Travel. One of the downsides to Costco Travel is the entry barrier, but it’s worth the cost. 

Conclusion: So, is Costco Travel worth it?

A view over an man's shoulder as he types on a keyboard in front of a monitor sitting on a white desk displaying the Costco Travel website.

Using Costco Travel discounts is a no-brainer if you’re already a Costco member. At the very least, it’s worth a search to see if they have any deals that you fancy. 

Costco Travel is a good deal for those who love having someone plan everything for them and do it often. 

Spending $6,000 a year on travel pays for the executive membership solely from the cash back. 

Costco Travel isn’t great for budget travelers. It’s also not the best option for you if you don’t like a strict plan when traveling. 

But, even so, there’s still some value in having Costco Travel car rentals. 

A Costco membership alone is so valuable for most people that it’s worth factoring the travel perks into the equation.

ABOUT THE AUTHOR

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Phillip Anderson

Phillip Anderson is a freelance travel writer, personal trainer, and adventure enthusiast. With years of travel experience under his belt, Phillip is an expert in finding the best deals through travel apps and websites. He knows how to find cheap domestic and international flights, like a flight to Peru for as low as $350.

When looking for cheap accommodations, Phillip combines his knowledge of websites like Airbnb, Booking.com & Hostelworld with more unique sites like TrustedHousesitters, for even more savings. Whether it’s flights, accommodations, or local experiences, he teaches travelers to make informed decisions, ensuring their adventures are both memorable and economical. For more from Phillip, check out his website, JaywalkTheWorld.com.

Looking for more travel tips and reviews? Check out these related articles below!

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A Costco Executive Gold Star membership comes with a free $40 gift card right now

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Get a free $40 gift cared with a one-year Costco Executive Gold Star membership right now.

If you're interested in joining Costco and want to get the most out of your membership, a Costco Executive Gold Star Membership may be right for you. You'll earn an annual 2% cash back reward on your purchases, and get bigger discounts on Costco Services, like free roadside assistance for cars with coverage from Costco's auto insurance program. And right now, when you sign up for a Costco Executive Gold Star Membership for $120 through Stack Social, you'll get a $40 gift card free. 

Costco 1-Year Executive Gold Star Membership + $40 Gift Card

Note that this deal is only available for new Costco members in the US or Puerto Rico, or those whose memberships have been expired for more than 18 months. While you can purchase a maximum of two memberships, there's a limit of one per household -- so you can keep one, and gift the other. (You can get an additional card for a member of the same household who is over age 18 included, however.) 

I bought a Stack Social deal for  Costco's Gold Star membership myself in November 2023, and can vouch for it. The redemption process was simple: You purchase and redeem the membership online, and pick up your card in any Costco warehouse at the customer service counter (just be prepared to have a photo taken for your card, which I was not). To get your gift card, you enter your email at the time of redemption. My gift card arrived via email within two weeks, and I had the option to scan it on my phone or print it out to use at the store, or online. 

The deal I purchased is also still live: If you're interested in a Costco Gold Star membership for $60 , you can get a $40 gift card for free.

Costco has over 800 locations worldwide --  find a warehouse near you here . You can also shop online. Costco members can find everything from groceries to household necessities to electronics to a pharmacy, and more. Members will also get savings on Costco Services, including the Costco Gas Station and Costco Tire Center, and others that can connect you with auto and home insurance, pet insurance, and identity protection. Costco offers travel deals as well, including resort packages and cruises. 

Get a free $40 gift card with your new Costco Executive Gold Star membership now.

Also:  Best TV deals right now

When will this deal expire?

Deals are subject to sell-out or expire at any time, though ZDNET remains committed to finding, sharing, and updating the best product deals for you to score the best savings. Our team of experts regularly checks in on the deals we share to ensure they are still live and obtainable. We're sorry if you've missed out on this deal, but don't fret -- we're constantly finding new chances to score savings and sharing them with you at ZDNET.com . 

ZDNET Recommends

A costco membership is just $20 with this deal, buy a sam's club membership for just $14 - the lowest price we've seen, the best amazon deals right now: save on headphones, tablets, and more.

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> Are we just unlucky

Can you recommend someone where the service is more dependable? Tonight will be our last night in Russia it would be nice to have a good meal with customer service this evening!

I think the service in top-rated restaurants is satisfactory, otherwise they would not be top-rated by customers.

http://www.tripadvisor.com/Restaurants-g298484-Moscow_Central_Russia.html

> Can you recommend someone where the service is more dependable?

Where are you staying? How much are you prepared to pay?

costco travel customer service complaints

OP's experience is consistent with ours. At our first SPb dinner out, party of 4 at a restaurant rated very highly by TA reviewers, 3 entree orders came out one at a time, and the 4th never arrived, after repeated inquiries and promises. Most but not all other restaurants did better.

This topic has been closed to new posts due to inactivity.

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Do NOT BOOK TRAVEL WITH COSTCO!!

Do NOT BOOK TRAVEL WITH COSTCO!!! do not!!! - first of all it is much cheaper if you book through orbits or Expedia. - second of all, you don't have to wait for business hours to open to adjust/fix your reservation ( ridiculous) - their travel system is pretty outdated and old. which makes a lot of mistakes with integration and booking correctly - refund process takes forever - people answering the phone calls are polite and lack customer service if there is an issue with reservation. ( not all of them) - don't give a crap if they loose you as a customer, you gone? there will be another one! that's the attitude. so please save your money, nerves and energy. book somewhere else, not Costco travel. never again!

Date of experience : 13 April 2024

I'm really disappointed with Costco…

I'm really disappointed with Costco Travel. I don't want to give even one star. Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused. I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service. It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

Date of experience : 14 April 2024

We missed our flight by 2 minutes and…

We missed our flight by 2 minutes and they never gendered the phone to help us and we had to buy new tickets plus they canceled our returning flight. Worst experience ever they blamed the airline and the airline blamed Costco. After waiting on hold for 3 hours they were serin help

Date of experience : 01 March 2024

Didn’t get what we paid for

Costco sold us a package and we upgraded it to include exclusive amenities. When we got to the hotel, those amenities were being given away as a part of time share sales pitches. In addition and more importantly, the upgrades we paid for were not honored. We complained to the hotel and to Costco travel and neither rectified the situation. We spent $400 on upgrades that didn’t exist. No help, had to call several times to talk to anyone. Not the experience I expect from Costco. Funny enough, while we were having our case reviewed by Costco, they removed those amenities from the packages for the hotel. Pretty strong evidence that they knew there was a problem. Too bad they didn’t try to make it right with us.

Date of experience : 07 July 2023

We were charged $3,500 for booking a…

We were charged $3,500 for booking a vacation to Cancun. My husband suffered a massive heart attack in November, hence trying to cancel this booking. I have tried multiple times calling their ridiculous 'Help Center!' 4 times I called them (866) 921-7925, waited 25-30 minutes each time. No one ever picked up! I will be calling their direct number (877) 849-2730 on Monday. If I can't get them directly, I will call CITI Bank, again, to get my refund. I cannot believe that this is happening. The worst, unconscionable, company customer service I have ever experienced with COSTCO. I cannot believe this. They have $3,500 of my hard-earned money and I cannot get it back. This is beyond unconscionable! Who is this really, Costco Travel? :(

Date of experience : 10 February 2024

Booked a trip from Sacramento to Florida with issues

Booked a trip from Sacramento to Florida with a two day hotel stay. Major issues with transportation from airport to hotel and hotel to cruise ship and then transportation to airport on return from cruise. Transport service was only advised of first transportation pick up an arrival airport. Now another call to Costco Travel to have them so their job. Lack of precision and follow through is not an endorsement of this service. Much time wasted on the phone. The origianal booking agent was very helpful, never the less, someone dropped the ball.

Date of experience : 13 March 2023

Absolutely shocking treatment from…

Absolutely shocking treatment from Costco travel in the UK!! They cancelled a booking which I made over 12 months ago for a cruise due to take place in Sept 2024. This was done without my request and they are disinterested in my complaint even though they have confirmed as per the phone transcript that my booking should never have been cancelled. It is not an option to rebook as there is not a comparable cabin available. I would highly recommend booking with another company!

Date of experience : 11 December 2023

Poor customer service

Very poor experience. They dont allow hotel changes or any changes online and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

Date of experience : 15 August 2023

Fantastic Customer Service!

I spoke to Ellis who was very kind, helpful and patient so it made the process very easy! Booking a cruise can be quite stressful but she helped answer all of my questions and gave me great advice. Thank you Ellis :)

Date of experience : 10 January 2024

Hotel Had No Record of Reservation

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation. Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available. I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!

Date of experience : 31 July 2023

RENTAL CAR DISASTER

Had multiple problems with rental car rented through Costco Travel. Car was mechanically unsafe and required a jump start and an exchange for another vehicle. After calling Budget CS who instructed me to wait for road service that THEY ordered, Budget charged me for the road service. Reported to Costco Travel and it took THREE MONTHS for them to contact me regarding my complaint. Although I've rented cars previously through Costco Travel, I never had an issue. Not a good feeling to know they don't respond in a timely manner.

Date of experience : 24 May 2023

The most horrible and pathetic customer…

The most horrible and pathetic customer service experinece on this site. On hold for the last 45 miins and after that its getting disconnected. Its all crap. stupid site and there's no way one can access anything. they say vist the help center and self service options but there's nothing at all on the site..are you guys insane or what.

Date of experience : 21 July 2023

Terrible car rental

Terrible car rental. Enterprise Rentals did not have the booked 9 seater ready although I had booked it two months in advance. Waited 1hour for them to hire from an alternative source. For a start booked an automatic due to an operation on my leg. provided a manual drive. Upon reaching my destination checked the paperwork only to find out the vehicle provided was a different registration number. Rang Enterprise out of hours. Assured I was insured to drive the given vehicle to be confirmed the next morning. No one had the curtesy to ring. Booked this vehicle for my daughter’s wedding. Needless to say a very stressful experience and service from Costco Travel and Enterprise their partners in crime. 😒

Date of experience : 22 September 2023

I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip. Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.

Date of experience : 12 November 2023

Thank you - Refuned car hire extra costs

We booked and paid for a hire car through Costco Travel to be collected at Malaga Airport but when we went to collect the car, we were told that we had to pay another 751 euros for CDW, breakdowns, windscreen cover etc. etc. I questioned this because I already spoken to Costco about any extra charges and there were none. However, Budget Car Hire would not release the car so we had to pay up! Om my return to the UK I took the matter up with Costco Travel whom at first were rather reticent but said they would look into the matter, after a few weeks I was refunded the extra payment by the car hire company. Many thanks.

Date of experience : 25 June 2022

Terrible website

I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.

Date of experience : 17 November 2023

Big issue with refund on Costco travel

We booked Mexico package trip through Costco travel. It is a package trip including airfare and hotel. On the day of trip Alaska airline canceled the flight due to weather issues somewhere else. The next flight was not available for 4 more days. So basically the package deal was canceled by airline by not having a flight. Costco only refunded me flight payment , the hotel payment is still not promised, it’s in thousands dollars of payment. This is ridiculous and unacceptable behavior from Costco. Please refund my money asap.

Date of experience : 23 December 2022

Cruise Booking Southeast Asia

I was booking without any luck on the Celebrity Website and then found cabins on costcotravel that I could not find on celebrity but could only book one room and the second one disappeared. I called their help line and an agent by the name of Bailey was amazing. He stayed on the line for hours fixing all my name entry mistakes, then found us a better priced veranda and got us the drink package, gratuity and wifi included at no charge. His service, attention to detail and dedication to getting his clients the best value was amazing. We are going with my inlaws so he understood having a suite on the same level but far enough so I have my sanity! (LOL) I tried to contact costco travel in Canada but they have no email contact where I could acknowledge this agent going out of his way to make things perfect for us. I was surprised that Costco Agents don't get to travel using the TA discounts. They really should have that right as most other travel agents do. FAM trips are the best way to enable the agent to do a better job.

Date of experience : 04 July 2023

Ruined our Tahiti vacation

Ruined our Tahiti vacation. Due to a delay by Delta Airlines, we missed our connection to Tahiti. Costco Travel gave us the option of taking a later flight though Tahiti Air wanted to charge us an additional $2,000 due to "an increase in ticket prices" even though that flight had only 80% capacity. Also, due to getting in late, they wanted to charge us an additional $400 to stay in a hotel room once we arrived. At this point Costco gave us an option of canceling or throwing good money after bad. We chose to cancel and have had nothing but problems trying to recover our money. Costco Travel is the worst Travel experience we have ever had and will never use them again. Remember, if it sounds to good to be true it probably is. Buyer Beware!

Date of experience : 18 June 2023

Nickel and dime you to death…

My flight (not booked through costco travel) changed , I had to update my ground transport pick up information so the pick up date/ time would be accurate. Would you believe they nickel and Dime you death! They actually charged me to update the ground transport pick up time! Utterly disgusting.

Date of experience : 26 August 2023

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km travel chesterfield 2024 brochure prices

This is our KM Travel Tour Operators page, we have listed the full address of KM Travel as well as phone numbers and websites. KM Travel is in Chesterfield, KM Travel may offer holiday tours, sightseeing tours, and general city tours in Chesterfield.

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Brilliant holiday to Torquay, tinsel & turkey 20 th November to Belgrave Sands hotel. The hotel was... read more

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Thanks to all at KM TRAVEL especially our driver courier Matt who made the trip more enjoyable and... read more

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Trains Moscow to Elektrostal: Times, Prices and Tickets

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Moscow to Elektrostal by train

The journey from Moscow to Elektrostal by train is 32.44 mi and takes 2 hr 7 min. There are 71 connections per day, with the first departure at 12:15 AM and the last at 11:46 PM. It is possible to travel from Moscow to Elektrostal by train for as little as or as much as . The best price for this journey is .

Get from Moscow to Elektrostal with Virail

Virail's search tool will provide you with the options you need when you want to go from Moscow to Elektrostal. All you need to do is enter the dates of your planned journey, and let us take care of everything else. Our engine does the hard work, searching through thousands of routes offered by our trusted travel partners to show you options for traveling by train, bus, plane, or carpool. You can filter the results to suit your needs. There are a number of filtering options, including price, one-way or round trip, departure or arrival time, duration of journey, or number of connections. Soon you'll find the best choice for your journey. When you're ready, Virail will transfer you to the provider's website to complete the booking. No matter where you're going, get there with Virail.

How can I find the cheapest train tickets to get from Moscow to Elektrostal?

Prices will vary when you travel from Moscow to Elektrostal. On average, though, you'll pay about for a train ticket. You can find train tickets for prices as low as , but it may require some flexibility with your travel plans. If you're looking for a low price, you may need to prepare to spend more time in transit. You can also often find cheaper train tickets at particular times of day, or on certain days of the week. Of course, ticket prices often change during the year, too; expect to pay more in peak season. For the lowest prices, it's usually best to make your reservation in advance. Be careful, though, as many providers do not offer refunds or exchanges on their cheapest train tickets. Unfortunately, no price was found for your trip from Moscow to Elektrostal. Selecting a new departure or arrival city, without dramatically changing your itinerary could help you find price results. Prices will vary when you travel from Moscow to Elektrostal. On average, though, you'll pay about for a train ticket. If you're looking for a low price, you may need to prepare to spend more time in transit. You can also often find cheaper train tickets at particular times of day, or on certain days of the week. Of course, ticket prices often change during the year, too; expect to pay more in peak season. For the lowest prices, it's usually best to make your reservation in advance. Be careful, though, as many providers do not offer refunds or exchanges on their cheapest train tickets.

How long does it take to get from Moscow to Elektrostal by train?

The journey between Moscow and Elektrostal by train is approximately 32.44 mi. It will take you more or less 2 hr 7 min to complete this journey. This average figure does not take into account any delays that might arise on your route in exceptional circumstances. If you are planning to make a connection or operating on a tight schedule, give yourself plenty of time. The distance between Moscow and Elektrostal is around 32.44 mi. Depending on the exact route and provider you travel with, your journey time can vary. On average, this journey will take approximately 2 hr 7 min. However, the fastest routes between Moscow and Elektrostal take 1 hr 3 min. If a fast journey is a priority for you when traveling, look out for express services that may get you there faster. Some flexibility may be necessary when booking. Often, these services only leave at particular times of day - or even on certain days of the week. You may also find a faster journey by taking an indirect route and connecting in another station along the way.

How many journeys from Moscow to Elektrostal are there every day?

On average, there are 71 daily departures from Moscow to Elektrostal. However, there may be more or less on different days. Providers' timetables can change on certain days of the week or public holidays, and many also vary at particular times of year. Some providers change their schedules during the summer season, for example. At very busy times, there may be up to departures each day. The providers that travel along this route include , and each operates according to their own specific schedules. As a traveler, you may prefer a direct journey, or you may not mind making changes and connections. If you have heavy suitcases, a direct journey could be best; otherwise, you might be able to save money and enjoy more flexibility by making a change along the way. Every day, there are an average of 18 departures from Moscow which travel directly to Elektrostal. There are 53 journeys with one change or more. Unfortunately, no connection was found for your trip from Moscow to Elektrostal. Selecting a new departure or arrival city, without dramatically changing your itinerary could help you find connections.

Book in advance and save

If you're looking for the best deal for your trip from Moscow to Elektrostal, booking train tickets in advance is a great way to save money, but keep in mind that advance tickets are usually not available until 3 months before your travel date.

Stay flexible with your travel time and explore off-peak journeys

Planning your trips around off-peak travel times not only means that you'll be able to avoid the crowds, but can also end up saving you money. Being flexible with your schedule and considering alternative routes or times will significantly impact the amount of money you spend on getting from Moscow to Elektrostal.

Always check special offers

Checking on the latest deals can help save a lot of money, making it worth taking the time to browse and compare prices. So make sure you get the best deal on your ticket and take advantage of special fares for children, youth and seniors as well as discounts for groups.

Unlock the potential of slower trains or connecting trains

If you're planning a trip with some flexible time, why not opt for the scenic route? Taking slower trains or connecting trains that make more stops may save you money on your ticket – definitely worth considering if it fits in your schedule.

Best time to book cheap train tickets from Moscow to Elektrostal

The cheapest Moscow - Elektrostal train tickets can be found for as low as $35.01 if you’re lucky, or $54.00 on average. The most expensive ticket can cost as much as $77.49.

Find the best day to travel to Elektrostal by train

When travelling to Elektrostal by train, if you want to avoid crowds you can check how frequently our customers are travelling in the next 30-days using the graph below. On average, the peak hours to travel are between 6:30am and 9am in the morning, or between 4pm and 7pm in the evening. Please keep this in mind when travelling to your point of departure as you may need some extra time to arrive, particularly in big cities!

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You can spend time exploring the galleries in Electrostal History and Art Museum in Elektrostal. Take in the museums while you're in the area.

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km travel chesterfield 2024 brochure prices

NEW CHRISTMAS TOUR 2024 - Bournemouth - Norfolk Royale Hotel - BROCHURE ADDITION . 2024 EUROPEAN HOLIDAYS - Early release - ITALY - Lake Garda / Alassio Click here to download our 2024 Brochure All Our Holidays Include In The Price: Free Door to Door Taxi ( Subject to Area ) ~ Luxury Coach Travel ~ Reserved Coach Seats . Personally Selected ...

www.kmchesterfield.co.uk

KM Travel of Barnsley, South Yorkshire. Request a brochure by: Calling: 01226 245564 email: [email protected] . download: click here to download the 2024 Tour Brochure.

KM Travel is in Chesterfield, KM Travel may offer holiday tours, sightseeing tours, and general city tours in Chesterfield. If you have used KM Travel before be sure to leave your own comment or rating on the city tour or holiday tour that you went on so other poeple wishing to use this company can read fair and honest reviews before the book ...

What people are saying. " HOLIDAY TO BLACKPOOL ". Oct 2023. Thanks to all at KM TRAVEL especially our driver courier Matt who made the trip more enjoyable and a credit to the co... " Lovely place enjoyed it clean need a bit of investment there ". Aug 2022. Stayed at ilfracombe Devon 14 to 20 Aug the coach was lovely our driver Tony was ...

Reviews, contact details and business hours of KM Travel Chesterfield at 27 Stephenson Place, Chesterfield, Derbyshire. Check out nearby places on a map. Write a review. Log in. ... 21:03 Tuesday, 23 April 2024: Business hours. Monday: 9:00 am - 4:30 pm: Tuesday: 9:00 am - 4:30 pm: Wednesday: 9:00 am - 4:30 pm: Thursday: 9:00 am - 4:30 ...

KM Travel of Barnsley, South Yorkshire. Tel: (01226) 245564 [email protected] . Home. Booking Guide Request Brochure Customer Information Contact Us. ... Our 2024 British Coach Holiday Brochure is now available to download and available shortly from our Market Street office in paper form.

5. £339. Nil. Please note prices are based on two persons sharing a twin/double room. Single room supplements may apply, please call check single availability/price. Price Includes: * Luxury Coach Travel * Local Departure Points. * En-suite bedrooms * Excursions. * Half Board Accommodation.

Page List. (Click on the page required to be linked with that page in the brochure) Page 1 - Front cover. Page 2 - Introduction. Page 3 - Contact information. Customer information. Page 4 - How to make a booking. Holiday index January to June. Page 5 - Holiday index June to December.

Our 2024 UK Brochure is OUT NOW! Order yours today. 01246 474747 Opening Times Brochures . Menu (current) Home Holidays Day Trips ... A-Line Travel 15 Soresby Street Chesterfield S40 1JW 01246 474747 [email protected] . A-Line Travel, Company number 13060548

Lovely holiday. Review of KM British & European Coach Holiday. Reviewed 9 December 2023. Just back from a T&T break at Exmouth. The hotel and food were brilliant, and the driver James was the best. However we had a bad start after waiting nearly one and a half hours in cold and rain at Ilkeston for the coach. I know there was traffic problems ...

Geeveetravelchesterfield, Chesterfield. 1,657 likes · 24 talking about this · 29 were here. DOOR TO DOOR COACH HOLIDAYS DAY TRIPS AND PRIVATE HIRE

Thankyou received our brochure in the post , I see you have new for 2024 Kynren weekend , we went last year and its the most amazing show I've seen well worth going recommended to everybody. 22w. Robert Lindley. Can I have a brochure please 9 monsal crescent Barnsley S71 3PY. 15w.

KM Travel of Barnsley, South Yorkshire. Tel: (01226) 245564 [email protected] . Home. Booking Guide Request Brochure Customer Information Contact Us. Skip to content. Request a brochure by: Calling: 01226 245564 . email: [email protected] download: ... Please note prices are based on two persons sharing a twin/double room ...

Central Air Force Museum The Central Air Force Museum, housed at Monino Airfield, 40 km east of Moscow, Russia, is one of the world's largest aviation museums, and the largest for Russian aircraft. 173 aircraft and 127 aircraft engines are on display, and the museum also features collections of weapons, instruments, uniforms (including captured U2 pilot Gary Powers' uniform), other Cold War ...

The journey from Moscow to Elektrostal by train is 32.44 mi and takes 2 hr 7 min. There are 71 connections per day, with the first departure at 12:15 AM and the last at 11:46 PM. It is possible to travel from Moscow to Elektrostal by train for as little as or as much as . The best price for this journey is . Journey Duration.

KM Travel of Barnsley, South Yorkshire. Tel: (01226) 245564 [email protected] . ... we guarantee excellent customer service and affordable prices. ... Winter/Spring 2024. Blackpool 2024 Potters Resorts 2024. Our booking office is located at: 52, ...

2022 Brochure . Page List ... All Our Holidays Include In The Price: Free Door to Door Taxi ( Subject to Area ) ~ Luxury Coach Travel ~ Reserved Coach Seats . Personally Selected Hotels ~ En-suite Bedrooms ~ Free Varied Excursions . Telephone: 01246 -556617 ...

Prices at Na Ulitse Yalagina 13B Apartments are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel. What are the check-in and check-out times at Na Ulitse Yalagina 13B Apartments? The check-in time is after 14:00 and the check-out time is before 12:00.

Cities near Elektrostal. Places of interest. Pavlovskiy Posad Noginsk. Travel guide resource for your visit to Elektrostal. Discover the best of Elektrostal so you can plan your trip right.

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  1. Scam Alert: Scam Calls Offering Costco Travel Credit, Cash Card, or

    costco travel customer service complaints

  2. Costco Travel Clients Fill Social Media with Complaints Amid COVID-19

    costco travel customer service complaints

  3. How to Effectively Handle Customer Complaints

    costco travel customer service complaints

  4. How do I contact Costco Travel customer service?

    costco travel customer service complaints

  5. How to Contact Costco Customer Service by Phone and Live Chat

    costco travel customer service complaints

  6. Costco Travel Reviews

    costco travel customer service complaints

COMMENTS

  1. Contact Costco Travel

    Executive Members earn an annual 2% reward. 3% cash back rewards on Costco Travel with the Costco Anywhere Visa® Card by Citi. Click here to maximize your rewards. Costco Travel is staffed by Costco employees who are also trained travel professionals. We can expertly advise you in planning and booking your vacation.

  2. Costco Travel Reviews

    Now another call to Costco Travel to have them so their job. Lack of precision and follow through is not an endorsement of this service. Much time wasted on the phone. The origianal booking agent was very helpful, never the less, someone dropped the ball. Date of experience: March 13, 2023.

  3. Help! Can someone from Costco Travel call or email me?

    At this time, we are unable to accommodate requests for phone calls or emails. For assistance, please call 1-866-921-7925 to speak with a Costco Travel expert. If you're traveling and need help, please contact us using the applicable phone number: From US or Canada 1-866-317-4711. From Europe, Cook Islands, Fiji, or Tahiti 001-1-866-317-4711.

  4. How can I speak to a Costco Travel expert?

    What's Costco Travel's phone number for reservations and general information? How do I cancel my vacation package reservation? Print. Contact Us. Questions or Book Now. 1-866-921-7925. Mon - Fri: 5AM to 7PM. Sat - Sun: 6AM to 5PM. Pacific Time. Help While Traveling. 1-866-317-4711 ...

  5. Costco Travel Clients Fill Social Media with Complaints Amid COVID-19

    Photo: Shutterstock.com. Costco Travel clients are taking to Facebook and Twitter to complain about seven-hour hold wait times and poor communications at the company's call center, as ...

  6. Costco Travel Reviews

    3 reviews. US. Mar 10, 2023. Customer Service is non-existent. No reply from Costco after several attempts. We booked a 6 night stay through Costco travel in October 2022 for a stay 2/12/2023 - 2/18/2023. After 12 hours of travel and the first time traveling outside of the US with my daughters, we arrive to the hotel.

  7. What's Costco Travel's phone number for reservations and general

    What's Costco Travel's phone number for reservations and general information? For reservations or general questions, please call 1-866-921-7925. Monday-Friday 5 a.m.-7 p.m. Pacific Time. Saturday-Sunday 6 a.m.-5 p.m. Pacific Time. (Excluding holiday hours ) Is this answer helpful?

  8. Where can I find information about Costco Travel?

    For more information on our Costco Travel program, please visit our Costco Travel website at www.costcotravel.com. Costco Travel can also be reached by calling them directly at 1-877-849-2730. Their hours of operation are as follows: Monday - Friday 5 a.m. - 7 p.m. PT. Saturday - Sunday 6 a.m. - 5 p.m. PT. Further contact information can be ...

  9. Costco Travel Reviews

    Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time. Date of experience: 10 February 2024

  10. Everything you need to know about Costco Travel

    There are two personal membership levels: Gold Star and Executive. Gold Star costs $60 per year, while an Executive membership costs $120. The basic membership will give you access to all of Costco's services, including Costco Travel, while the Executive membership also comes with a 2% reward on all Costco (and Costco Travel) purchases.

  11. Costco Travel Reviews

    Big issue with refund on Costco travel. We booked Mexico package trip through Costco travel. It is a package trip including airfare and hotel. On the day of trip Alaska airline canceled the flight due to weather issues somewhere else. The next flight was not available for 4 more days. So basically the package deal was canceled by airline by not ...

  12. How can I provide feedback?

    Desktop or Laptop Computer: Head to Costco.com. You can click the "Feedback" tab on the right side of the screen or scroll to the bottom of the page and click "Feedback". Apple Device: Tap the "More" button, then select "App Feedback". Android Device: Open the main menu and select "Feedback".

  13. ULTIMATE Costco Travel Review [2024]: Who It Is & Isn't For

    The "Executive" membership costs $120. As an executive member, you'll enjoy all of the benefits of the Gold Star membership and extra perks such as: Exclusive deals and benefits on Costco services. 2% cash back on Costco and Costco Travel purchases. Both membership levels are great deals and help you save money.

  14. I experienced issues during my trip. How do I open a claim?

    All Costco Travel inquiries submitted online or by phone will receive a response within 4-6 weeks. Inquiries will be processed in the order received. Please note, if you're currently traveling and your issue isn't being resolved by the onsite staff, please call us at 1-866-317-4711 for assistance. Is this answer helpful?

  15. Contact Costco Travel

    Phoenix or Scottsdale. Exclusive Costco Member Savings. Daily $75 Resort Credit. Book by 4/28/24.

  16. Is It Too Late to Buy Costco Stock?

    Costco breaks revenue down into sales and membership fees. In the fiscal second quarter of 2024, ended Feb. 18, product sales totaled $57.3 billion while membership fees were just $1.1 billion.

  17. A Costco Executive Gold Star membership comes with a free $40 ...

    Costco offers travel deals as well, including resort packages and cruises. Get a free $40 gift card with your new Costco Executive Gold Star membership now. Also: Best TV deals right now

  18. Customer service in restaurants

    Sign in to get trip updates and message other travelers.. Moscow ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories

  19. 21 Things to Know Before You Go to Moscow

    1: Off-kilter genius at Delicatessen: Brain pâté with kefir butter and young radishes served mezze-style, and the caviar and tartare pizza. Head for Food City. You might think that calling Food City (Фуд Сити), an agriculture depot on the outskirts of Moscow, a "city" would be some kind of hyperbole. It is not.

  20. Support Home Page

    Why didn't I receive my Digital Costco Shop Card? Show more Published Answers. Troubleshoot. General Information. Rental Cars. Packages. Cruises. Hotels. Theme Parks. Guided Vacations. Flights. Contact Us. Questions or Book Now. 1-866-921-7925. Mon - Fri: 5AM to 7PM. Sat - Sun: 6AM to 5PM. Pacific Time. Help While Traveling. 1-866-317-4711 ...

  21. Contact Us

    Give Us a Call. Hours vary by department. Corporate Mailing Address. PO Box 34331. Seattle, WA 98124. Print.

  22. Tour & Travel Agency in Moscow

    In addition to our standard services, Grand Russia offers tours packages to Moscow and St Petersburg. You cannot resist our Two Hearts of Russia (7 Days &6 Nights), Golden Moscow (4 Days &3 Nights), Sochi (3 Days & 2 Nights), Golden Ring (1 Day & 2 Days), and many more. As a leading travel agency specializing in the tour to Russia and Former ...

  23. Costco Travel Reviews

    They dont allow hotel changes or any changes online and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

  24. How do I email Costco Travel?

    What's Costco Travel's mailing address? How do I change my address? I don't have an email address, can I still book online? Print. Contact Us. Questions or Book Now. 1-866-921-7925. Mon - Fri: 5AM to 7PM. Sat - Sun: 6AM to 5PM. Pacific Time. Help While Traveling. 1-866-317-4711. Post-Travel Inquiry ...

  25. km travel chesterfield 2024 brochure prices

    It is possible to travel from Moscow to Elektrostal by train for as little as or as much as . The best price for this journey is . Journey Duration.... KM Travel of Barnsley, South Yorkshire. Tel: (01226) 245564 [email protected]. ... we guarantee excellent customer service and affordable prices. ... Winter/Spring 2024.