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Celebrity Cruises: The Complete Guide

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Table of Contents

About Celebrity Cruises

Celebrity cruises prices, what is the best celebrity cruises ship, celebrity cruises loyalty program: captain’s club.

With sailings that run the gamut from the Caribbean to Alaska to Europe, Celebrity Cruises offers a ton of options throughout the world. The cruise line has 300 itineraries to all seven continents, many from the line’s home base in Miami.

Before you book a cruise with Celebrity, a line that’s part of the Royal Caribbean family, here’s everything you need to know.

Here are a few key features of Celebrity Cruises to help you decide if the line is right for you.

Cabin types: Depending on the cruise and ship, different cabins may be available — ranging from interior staterooms to suites with private balconies. The most premium option available, The Retreat, includes exclusive and expansive suites, dining, drinks, lounges and more.

Main U.S. routes : If you're planning to depart from the U.S., there are a number of destinations, including Alaska, the Caribbean, New England, Mexico and more. Many begin from ports in Miami, Fort Lauderdale, Florida; Seattle, Boston and New York.

Points currency and loyalty program: The rewards program is called Captain’s Club and you can earn Club Points with every sailing after signing up.

» Learn more: Are cruises all-inclusive?

Celebrity Cruises destinations

Celebrity Cruises can take you all over the world, from Alaska to Asia, the Mediterranean to Mexico, and other places in between. And for every destination, there are just as many options for trip length. Sail to the Bahamas for three nights, around Australia for nine or enjoy a transpacific cruise to Tahiti for 18.

» Learn more: Best credit cards for cruises

Just like with most other cruise lines, price depends on the destination and duration of the trip. A 12-night cruise in New Zealand, for example, might be $943 per person, while a four-night cruise to the Bahamas could be $259. The final cost depends on the cabin you choose, of course. On that Bahamas cruise, an interior room may be as low as $259, but a room with a veranda costs $399 and if you opt to book The Retreat, the price tag is a whopping $2,096.

Learn more : How much does a Caribbean cruise cost?

What’s included in the price?

Most Celebrity Cruises offer two booking options: Cruise Only or All Included. With Cruise Only, you can expect the following for no extra cost:

Accommodations.

Entertainment, including theater and live music.

Room service (anytime for Retreat bookings, breakfast only for all other rooms).

If you opt for the All Included package, you also get:

Basic Wi-Fi.

Classic Drinks Package. 

» Learn more : The best cruise lines

As of fall 2023, there will be 16 Celebrity Cruises ships in the line’s fleet, including three smaller expedition ships that sail only to the Galapagos Islands. But one of the best according to some Celebrity Cruises reviews may be the Celebrity Apex, which offers itineraries from Portugal to Egypt to Scandinavia. Between the spa, 29 restaurants, two-story villa-style cabins and a photo-ready pool deck, it’s certainly a contender.

What is the newest Celebrity Cruises ship?

The newest ship, the Celebrity Ascent, sets sail out of South Florida in November and may be the poshest ship in the fleet. An Edge Series ship that’s already won numerous awards, it will start by sailing to the Caribbean before cruising to Europe and will feature more expansive views, at least 30 dining options, live entertainment, a full spa and even a rooftop garden.

» Learn more: The pros and cons of cruises

The six tiers of status in the Captain’s Club rewards program are, in order from lowest level to highest level:

» Learn more : How much luggage can you take on a cruise?

How to earn Captain’s Club points

Points are earned based on the category of your cabin (larger more expensive cabins earn more points) and the length of your cruise. So the more you spend, the more you earn. For example, you could earn anywhere from two to 24 points per night just based on the suite you book.

Power Up Points

In addition to sailing, you can earn more points through Power Up Points. You will have to sign-up for the program, then Celebrity will email you with opportunities to participate via sharing social media posts or taking surveys. You’ll get one Club Point for every 10 Power Up Points you earn, which will automatically be added to your Captain’s Club account.

Celebrity Cruises Visa Signature Card

The Celebrity Cruises Visa Signature Card also offers a way to earn MyCruise points that can be redeemed for Celebrity cruises, upgrades, and onboard credits. Sign up and score 25,000 bonus points after making at least $1,000 in purchases in the first 90 days of your account opening.

» Learn more: The best travel credit cards right now

How to redeem Captain's Club points

How you redeem your Captain’s Club points will depend on what you’re redeeming them for. For discounts on drinks packages, you’ll have to pre-pay before your cruise starts by calling 800-760-0654, while dining discounts will be taken onboard. But many benefits can be viewed and managed from your Captain’s Club account.

Note that because Celebrity Cruises is part of the Royal Caribbean family, status reciprocity exists across the two brands, meaning your status and benefits will be acknowledged on either line you’re currently cruising with whether you earned status with Captain’s Club or Royal Caribbean's Crown & Anchor Society.

» Learn more: Royal Caribbean vs. Carnival

Wi-Fi is available on all ships except for the Galapagos Expedition cruises, but you’ll pay for it: Basic and Premium Wi-Fi packages are available, though cost varies.

Various drinks packages are available on Celebrity Cruises, from a Zero-Proof nonalcoholic package that includes tea, coffee and smoothies for $30 per day, a Classic Drinks Package that starts at $89 per day and includes alcoholic drinks up to $10, to a Premium Package that includes drinks that cost up to $17 and costs $109+ per day.

For most Celebrity sailings, proof of vaccination against COVID or a negative test aren’t required. There are a few exceptions when traveling to destinations with strict regulations, so check with Celebrity before booking to find out.

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Celebrity Cruise Line Review — Ships, Destinations, Dining, and More

Katie Seemann

Senior Content Contributor and News Editor

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Jessica Merritt

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Basic Information

Departure ports, private ports and islands, evening chic, special occasion cruises, autism-friendly cruising, complimentary dining, specialty dining, bars and beverages, accommodations, captain’s club, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Celebrity might not be the first name that comes to mind when you think of ocean cruising, but it is still a major player.

Celebrity Cruises has been around since 1988. It was founded by a Greek company for the sole purpose of offering luxury sailings to the island of Bermuda. In 1997, Celebrity was acquired by Royal Caribbean.

Since then, it has added many more ports and ships and now sails to over 300 destinations on all 7 continents. Celebrity’s 15 ships feature attractions and activities that will appeal to the modern, luxury traveler.

Name: Celebrity Cruises Parent Company: Royal Caribbean Cruises, Ltd. (also owns Royal Caribbean , Azamara, and Silversea Cruises) Number of Ships: 15 (1 more coming in 2023) Destinations: 300+ Loyalty Program: Captain’s Club Credit Card: Celebrity Cruises Visa Signature ® Card

Celebrity Cruises operates a fleet of 15 ships:

• Celebrity Apex
• Celebrity Beyond
• Celebrity Constellation
• Celebrity Eclipse
• Celebrity Edge
• Celebrity Equinox
• Celebrity Flora
• Celebrity Infinity
• Celebrity Millennium
• Celebrity Reflection
• Celebrity Silhouette
• Celebrity Solstice
• Celebrity Summit
• Celebrity Xpedition
• Celebrity Xploration

Celebrity Ascent will debut in the fall of 2023.

Hot Tip: Celebrity Beyond, which debuted in October 2022, is the newest Celebrity ship.

Celebrity Cruises travels to over 300 destinations from 30 departure ports. You’ll find ports of call in 79 countries on all 7 continents.

Owning a private island or beach resort is common among large cruise lines and is something many passengers have come to expect. CocoCay in the Bahamas (once called “Little Stirrup Cay”) is a private island owned by Celebrity’s parent company, Royal Caribbean.

Celebrity used to stop at this private island, but is not currently offering any itineraries that include CocoCay .

Hot Tip: Be prepared! Check out our printable cruise packing list and tips for your next cruise vacation.

Onboard Activities

When sailing on a Celebrity cruise ship, you’ll find the traditional cruise staples like pools, a casino, art auctions, and shopping . But you’ll also find some unique activities on Celebrity ships that you won’t find on other cruises:

• A Hot Summer Night’s Dream show
• Camp at Sea kids’ club
• Caravan at The Club (circus variety show)
• Deal or No Deal
• Dueling DJs Silent Disco
• Elyria (adults-only show)
• F45 fitness classes
• Groove interactive party
• HIIT classes
• Hot glass class
• Outdoor movies
• Peloton classes
• Pulse Barre
• Sizzle (Latin-inspired party)
• SPA Thermal Suite
• STEM at Sea 
• The Persian Garden
• Undercover at The Club
• Wonder at Eden
• Women in Wellness program

Not all activities are available on every ship and some come with additional fees.

You may be familiar with formal nights on other cruise lines, where passengers are expected to dress up for the evening. On Celebrity, formal nights have been replaced with Evening Chic nights . These nights are somewhere in between smart casual and formal.

On Evening Chic nights, women will want to choose a cocktail dress or a skirt, pants, or designer jeans with an elegant top. Men will want to choose pants or designer jeans with a dress shirt, button-down shirt, or sweater. Blazers or sports jackets are optional.

Hot Tip: There are 1 to 2 Evening Chic nights on every Celebrity cruise except for Celebrity Xpedition, which sails exclusively in the Galapagos Islands and features casual attire only.

Celebrity offers lots of specialty cruises for those times you want to get away for a holiday or connect with like-minded people.

Holiday Cruises

Fun, themed cruises are available during favorite holidays including Christmas, New Year’s Eve, Hanukkah, Thanksgiving, Halloween, Valentine’s Day, St. Patrick’s Day, Easter, Passover, Mother’s Day, and Father’s Day.

Culinary Cruises

If you’re a foodie, you’ll want to check out a Celebrity Culinary Cruise. With these sailings, Celebrity has partnered with Chef Daniel Boulud to deliver a truly exceptional experience featuring culinary events and globally-inspired menus.

Celebrity celebrates all passengers and strives to make everyone feel included. You’ll find LGBTQ+ events, the largest Pride Party at Sea, and same-sex marriages onboard. In fact, the first same-sex marriage ceremony at sea that was legally recognized happened on the Celebrity Equinox in January 2018.

Music and Themed Cruises

Try out one of Celebrity’s music and themed cruises for the ultimate good time:

• ’70s Rock and Romance Cruise: Features over 50 live performances and 25 celebrity interactive events
• Blue Note at Sea: Celebrates Blue Note Jazz Clubs, Blue Note Records, and Entertainment Cruise Productions
• Botti at Sea: Featuring jazz trumpeter Chris Botti
• Flower Power Cruise: Featuring peace, love, and 60s music
• Smooth Jazz Cruise: Has been called “The Greatest Party at Sea”
• The Jazz Cruise: Known as “The Greatest Jazz Festival at Sea”
• Ultimate Disco Cruise: Includes over 40 live performances

Celebrity is proud to offer an autism-friendly cruising experience for both kids and adults. The Camp at Sea staff receives autism awareness training that covers considerations including the characteristics of autism and other developmental disabilities and communication skills like person-first language.

Onboard you’ll find sensory-friendly films and toys, dietary menu options such as gluten-free or dairy-free , priority check-in, boarding, and departure, and other special accommodations to make your cruise as comfortable as possible.

Hot Tip: Don’t forget to use the right credit card to book your cruise so you can earn lots of points for your next vacation.

Dining and Beverages

The following options are all included in your cruise fare. Please note that not all locations are available on every ship:

• Cosmopolitan
• Main Restaurant
• Oceanview Cafe

Celebrity Cruises’ specialty dining locations come with an extra charge that will either be a flat per-person cover charge or à la carte pricing.

• Eden Restaurant
• Fine Cut Steakhouse
• Lawn Club Grill
• Le Grand Bistro
• Le Petit Chef
• Le Voyage by Daniel Boulud
• Magic Carpet
• The Porch Seafood Restaurant
• Rooftop Garden Grill
• Sushi on Five
• Tuscan Grille

You won’t go thirsty on a Celebrity cruise. Here are some of the bars and lounges you may find onboard.

• Cafe Al Bacio & Gelateria
• Cellar Masters
• Craft Social
• Ensemble Lounge
• The Martini Bar
• Martini Bar & Crush
• Passport Bar
• Pool & Mast Bar
• Rendezvous Lounge
• The Retreat Lounge
• Rooftop Terrace
• Sky Observation Lounge
• World Class Bar

Not all locations are available on every ship.

Most drinks, even non-alcoholic ones, cost extra on a Celebrity cruise . If you would prefer to pay upfront for your drinks, you can purchase a beverage package ahead of time. You’ll find packages to suit all tastes, even kids!

All beverage packages are priced per person, per day .

Classic Package: $69+

• Beers, spirits, cocktails, liqueurs, and frozen drinks
• Wines by the glass (up to $9 each)
• 15% discount on wines by the bottle

Premium Package: $84+

• All Classic Package benefits
• Specialty coffees and teas
• Craft and artisan beers
• Spirits, cocktails, and frozen drinks
• Coca-Cola products
• Premium bottled water
• Wines by the glass up to $15 each
• 20% discount on wines by the bottle

Classic Non-Alcoholic Package: $18+

• Premium coffee and teas
• Bottled water

Premium Non-Alcoholic Package: $25+

• All benefits from the Classic Non-Alcoholic Package
• Specialty coffee and organic teas
• Red Bull Energy Drink
• Coconut water
• Vitamin Water products

Kids’ Drink Package: $15+

• Smoothies and juices
• Fountain sodas
• Mocktail mixology class

Premium Bottled Water Package: $16+

• Unlimited bottles of still or sparkling premium water

Soda Package: $9+

• Fountain and canned soda

Wines By The Bottle Package: Prices Vary

• Available in 3-, 5-, or 7-bottle packages
• Premium or classic packages are available

Bottom Line: Beverage packages are priced per person, per day, and must be purchased for every day of your cruise. They can’t be shared and they don’t apply to beverages sold in gift shops, the mini-bar, or room service. A 20% service charge will be added to some packages . Not all beverage packages will be available on every ship.

Staterooms on a Celebrity cruise ship evoke a sense of modern luxury. In every stateroom, you’ll find amenities such as a flat-screen TV, exclusive Celebrity eXhale bedding, a cashmere mattress, custom-blended bath products, plush towels, and more.

Here are some of the highlights:

Single Inside Staterooms are perfect for the solo traveler. These rooms offer all the amenities of a double stateroom but are designed for just 1 person.

If you’re trying to stick to a budget, but still want an awesome view, go for a Panoramic Ocean View Stateroom . These rooms are larger than the Standard Ocean View Staterooms and they come with floor-to-ceiling windows.

If you’re traveling with family (up to 5 people), check out the Family Veranda Stateroom . These are the largest veranda staterooms with plenty of space both inside and outside.

If total relaxation is what you’re after, try out an Aqua Class Stateroom. These rooms are spa-inspired and come with extra perks like premium bath products, complimentary dining at Blu restaurant, access to the SEA Thermal Suite and Persian garden, and a personal spa concierge.

For the ultimate in luxury, book a suite on Celebrity Cruise Line. Every suite comes with a personal butler, a private restaurant, a private sundeck, and an exclusive lounge.

Penthouse Suites come with 2 bedrooms, 2 bathrooms, a living and dining area, a private terrace, and a private hot tub!

Iconic Suites are the largest available at over 2,500 square feet of indoor and outdoor living space. These luxury suites are situated over the bridge so you’ll get gorgeous panoramic views.

Hot Tip: Wondering if you can use miles and points to book a cruise? We’ve got all the answers in our detailed guide to using miles and points to book cruises .

Captain’s Club is Celebrity Cruise Line’s loyalty program. When you join Captain’s Club, you’ll receive benefits and perks on every Celebrity cruise you take. Plus, each time you cruise, you’ll earn even more points that will help you reach the next tier of the Captain’s Club.

You’ll earn Captain’s Club points based on your stateroom level and the number of nights you sail.

• Inside and Oceanview Staterooms: 2 Club Points per night
• Veranda and Infinite Veranda Staterooms: 3 Club Points per night
• Concierge Class and Aqua Class Staterooms: 5 Club Points per night
• Sky Suite and Aqua Sky Suite: 8 Club Points per night
• Celebrity, Signature, Sunset, and Royal Suite: 12 Club Points per night
• Reflection, Penthouse, and Edge Villa: 18 Club Points per night

* Each tier includes all of the previous tier’s benefits.

Bottom Line: Celebrity’s loyalty club, Captain’s Club, offers perks based on your stateroom level and the number of nights you sail. You can expect some nice onboard benefits like complimentary internet, laundry, and beverage packages, but you won’t find free or discounted cruises as a benefit. 

Celebrity is a luxury cruise line that sails to over 300 destinations on 15 ships.

Onboard, you’ll find unique activities, like Dueling DJs Silent Disco or a hot glass class.

Staterooms on Celebrity cruise ships evoke a sense of modern luxury. Accommodations are available for single travelers as well as larger groups, including suites with 2 bedrooms and 2 bathrooms.

Traditional formal nights are replaced by Evening Chic nights, which should appeal to the modern-day cruiser who doesn’t want to travel with formal wear.

Celebrity also offers many different themed cruises that will appeal to all different types of travelers. Plus, Celebrity strives to be inclusive of everyone, offering special accommodations and activities geared towards autistic passengers and the LGTBQ+ community.

If you’re looking for more information on cruises, explore our guides to Carnival , Princess , Norwegian , and Royal Caribbean .

The information regarding the Celebrity Cruises Visa Signature ® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. 

Frequently Asked Questions

Which is the best celebrity cruise ship.

Celebrity Beyond, which debuted in 2022, is the newest and one of the best Celebrity cruise ships. In addition, Celebrity Apex and Celebrity Edge are often cited as the cruise line’s best ships.

Do I have to dress up on a Celebrity cruise?

Not necessarily. Celebrity cruises have replaced traditional formal nights with Evening Chic nights. On these nights, guests are expected to dress up, but just a bit. Designer jeans and an elegant top will do for ladies, and men can get away with pants and a button-down shirt. However, if you want to go more formal, that’s acceptable, too.

Are Celebrity cruises all-inclusive?

Not completely. Just like most other cruise lines, not everything is included in your cruise fare. You’ll find specialty restaurants and activities onboard that come with additional charges. Many beverages, even non-alcoholic ones, also cost extra.

Is Celebrity a high-end cruise line?

Yes, Celebrity is considered a high-end cruise line. It offers luxurious accommodation options including spa-inspired Aqua Class rooms and Concierge Class rooms that come with a personal concierge.

Are drinks free on Celebrity Cruises?

Generally, no, drinks aren’t free on Celebrity Cruises. You can purchase drinks onboard individually or you can pre-purchase a drink package that includes unlimited beverages.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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Celebrity Cruises

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Find a Cruise on Celebrity Cruises

with a cruise advisor

Celebrity Cruises earns high marks from cruisers and experts alike, thanks to its upscale design and innovative cuisine. Celebrity's fleet departs from U.S. cities like Honolulu , Miami , Boston and Seattle . While you can sail on a smaller vessel like Celebrity Xpedition, which transports only 48 passengers, you can also cruise on a larger ship like Celebrity Beyond , which can host up to 3,260 guests.

Regardless of the ship you select, you can expect a high level of customer service, with each ship carrying approximately one crew member for every two passengers. Celebrity's ships ply waters all around the globe, with sailings making stops in Asia, Europe and the Caribbean, among other popular destinations. Voyages span anywhere from three to 18 nights, and excursions vary by cruise duration and itinerary. 

No matter which itinerary you choose, you'll find a full docket of onboard activities, including wine workshops and glassblowing classes, as well as relaxing pursuits like spa treatments. When you work up an appetite, check out the fleet's variety of dining options, ranging from the Main Restaurant to several specialty venues.

U.S. News Insider Tip: Download the Celebrity Cruises app a few weeks before your cruise to take full advantage of features like scanning your passport and choosing an arrival time. On the ship, you can use the app to start your guest safety briefing, chat with loved ones onboard, reserve dining and excursions, track your onboard spending and organize your calendar of day-to-day activities. On Edge Series ships, you can even use the app to control the TV, lighting, temperature and window shades in your stateroom. – Skye Sherman, Contributor

Pros & Cons

Access to exclusive events and promotions through Captain's Club rewards program

Cost-saving packages available for specialty restaurants

Wide roster of kids and teens activities

Must purchase beverage package (or stay in select suites) for unlimited soft drinks and alcoholic beverages

Shore excursions not covered by cruise fares

More limited onboard offerings for adults compared to some other cruise lines

• Expert Rating » 4.3
• Traveler Rating » 4.2
• Health Rating » 4.8

Celebrity Cruises has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

• # 2 in Best Cruise Lines for the Money
• # 2 in Best Cruise Lines in the Caribbean
• # 3 in Best Cruise Lines in the Mediterranean
• # 5 in Best Cruise Lines for Couples

Explore Photos

Celebrity Cruises Ships

Celebrity Beyond

Celebrity Edge

Celebrity Apex

Celebrity Silhouette

Celebrity Eclipse

Celebrity Equinox

Celebrity Solstice

Celebrity Millennium

Celebrity Summit

Celebrity Infinity

Celebrity Constellation

Celebrity Reflection

Celebrity Ascent

Before You Book

• Full payment must be made 75 days prior to departure for most voyages. Special sailings require final payment 105 days in advance of your scheduled sail date.
• Celebrity Cruises' cancellation policy varies by itinerary, duration and whether you choose to purchase a CruiseCare benefits package. Cancellation policies for your voyage can be found on the cruise line's  FAQ page .
• Children younger than 1 are not allowed to sail on Celebrity Cruises' trans-Atlantic, trans-Pacific or select South American sailings, or voyages that require three or more consecutive days at sea. For all other cruise itineraries, Celebrity requires passengers to be at least 6 months old.
• You must be 21 years old to sail unaccompanied on voyages originating in North America and 18 years old for cruises departing from South America, Europe, Asia, Australia and New Zealand (with some exceptions).
• Passengers in need of special medical equipment or extra assistance should call Celebrity's Access Department at 954-628-9708 or email [email protected] before their scheduled departure date.

Before You Board

• Travelers must have a passport that is valid for at least six months after the completion of their cruise (or three months for cruises with ports in the European Union). If you are on a voyage that begins and ends at the same port in the U.S., you will only need a government-issued photo ID or a birth certificate. Consult Celebrity's  FAQ page  to determine if (based on your nationality and travel plans) you need to acquire a visa before sailing.  
• Along with your passport, remember to bring necessary health documentation, like an inoculation certificate. Vaccination requirements vary by destination. Celebrity advises passengers to consult the  website .
• To expedite the process, you can check-in online up to three days prior to departure. In-person check-in is required at least two hours before your scheduled sail time. You must board the ship at least one hour before your cruise departs. 
• Celebrity recommends booking port excursions and dinner reservations through your Celebrity account before your cruise begins. Travelers can also book dinner reservations and shore excursions once they board the ship. To book dinner reservations during your cruise, call or visit the restaurant's maitre d'. Additionally, Specialty Dining Packages must be purchased at least two days before your departure date.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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• 75% Off 2nd Guest
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All Included

• Cruise & Land Packages
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• Photo Packages
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• View All Packages
• Captain's Club Overview
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• Loyalty Exclusive Offers
• Tiers & Benefits
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Enjoy 75% off your second guest’s cruise fare. Plus, additional guests in your stateroom sail free on select sailings.

While Onboard FAQs

Purchases Made Onboard All Included Beverage Packages and a la cart Drinks Wi-Fi

Gratuities Main & Specialty Dining Dining Venue Dress Code Room Service and In-Room Accommodations Captain's Club and Credit Card Benefits

The Retreat AquaClass Concierge Class

The Casino The Spa Entertainment and Other Experiences Cruise Photos Cruising with Children and Camp at Sea Perfect Day at CocoCay Laundry Pools

Onboard Safety and Security

Travel and Weather Updates Onboard Health Precautions Onboard Safety Precautions Onboard Security

Lost and Found Ship Contact Info Future Cruise Reservations Onboard Religious Services

Purchases Made Onboard

What's the difference between a Guest Account, Xpress Boarding Pass, Onboard Account, Onboard SeaPass Account?

Your Guest Account is an online platform you create a username and password for, which you can use to  manage your upcoming cruises, and helps you access cruise add-ons and pre-cruise purchases. Your Xpress Boarding Pass is your ticket to get onboard. You can download it online after checking in via your Guest Account. You can also view it in the Celebrity Cruises App Your SeaPass is your stateroom key. You will also use this card to make charges while onboard, as it is associated with the credit/debit card on file in your Onboard Account Your Onboard Account/SeaPass Account is a record of your spending once you get onboard. You will use your SeaPass card to make charges to your account while onboard.

How do I make purchases onboard?

You can use your SeaPass card/account! Your SeaPass is a room key that should be waiting in your stateroom or stateroom mailbox when you arrive to your room onboard. Your SeaPass lets you into your stateroom and doubles as your Onboard Account charge card. You can show your SeaPass at bars, dining, and other venues onboard when you'd like to make purchases. It can also be used to access to special areas of the ship if you are booked in a Retreat, Concierge or Aquaclass stateroom. You can view your balance and onboard purchase in the Celebrity Cruises App, on your in room TV (where applicable) or by visiting the Guest Relations desk. The credit card tied to your booking may be authorized for large amounts while you're onboard and will be charged at the end of the cruise.

Will holds be placed on my credit card when I create an onboard account?

Yes. As with land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card to secure funds for anticipated onboard purchases. Purchases in excess of $100 will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Celebrity Cruises® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.

Can I see my pre-cruise charges on my onboard Account?

No. Guests will only be able to see their onboard charges using the mobile SeaPass/Onboard Account.

Can parents control the amount that their children spend on their SeaPass?

Yes, parents need to contact the Guest Relations/Services Desk while onboard to limit the amount of spending allowed for their children. Children that are traveling without their parents (with other adults) can not use their parent’s credit cards onboard, regardless if they have a notarized letter.

Can I set up a credit with the Casino prior to boarding?

Yes, we have a form that can be completed. This is typically processed 2 weeks prior to sailing and does require a 3rd party validation in order to set up.

Can I use my SeaPass to withdraw money to buy chips in the Casino?

Yes, you are able to withdraw up to $10,000 a day against your SeaPass, but will be subject to a transaction fee.

Are there ATMs onboard?

ATMs are located near the Guest Relations/Services Desk onboard. ATMs are also located in the Casino area. On Celebrity Edge class, ATMs are located on Deck 4 by the forward elevators (opposite to "The Club") and adjacent to the Casino on Deck 4

Is there a charge to cash US traveler's checks onboard?

We do not charge a fee to cash US traveler's checks.

Can I exchange currency onboard?

Yes, Bank of America sends daily exchange rates to the ships (Monday – Friday). For Saturday and Sunday, Friday’s exchange rate is used for any transactions over the weekend. The foreign exchange rate is generally set on the last business day prior to debarkation.

Where can I change my money for the local currency?

The Guest Relations Desk (Pursers Desk) provides bank services onboard the ships, including foreign currency exchange, providing change and taking payment for onboard accounts.

How long will it take for a charge to show up on the SeaPass/Onboard Account?

It will take up to 20 minutes for a charge to show up on the guests’ SeaPass/Onboard Account. The guests will need to be connected to Royal/Celebrity WIFI for the updates to show in the app.

Why can I not see my travel companion charges on my SeaPass?

If a guest’s party is set up as buyer and payer for the same SeaPass/Onboard Account, both the payer and buyers can view each other's transactions on the SeaPass/Onboard Account.

How do my onboard credits work?

Any onboard credits you received in addition to the credits that came with your initial ticket purchase will post to your account within 24 hours of embarkation. You can make purchases using these credits immediately after boarding. The credits will automatically be applied toward any purchases you make once posted to your account. For guests that have both refundable and non-refundable OBCs, the vessels will exhaust the Complementary (non-refundable) OBC values before deducting from the Purchased (refundable) OBCs.

Is there a cut off time for which the guest must exhaust their Onboard Credit?

Guests must use their credits by 10 pm on the last evening of their cruise. Onboard Credits have no cash value and no refunds will be given for any unused credits. Unused credits are those that are not used by 10 pm on the last evening of the cruise.

Is my Onboard Credit refundable?

There are two types of onboard credit, complimentary or purchased. Complimentary onboard credits are non-refundable, whereas Purchased onboard credit is refundable to the guest prior to leaving the ship.

I am a MGM Member, where is my onboard credit for booking with Celebrity?

The Gold, Platinum, and Noir MGM benefit with Celebrity of onboard credit, is only available with your Annual Cruise that is booked directly with the Blue Chip Club.

Can I purchase Onboard Credit for my cruise or to gift to someone else?

Yes! Shipboard credit can be purchased for yourself or others and is a very versatile gift. It can be redeemed for any purchases onboard including beverages, specialty dining, shore excursions, casino games* or gift shop purchases. *Please note that a 5% handling fee will be assessed if the credit is redeemed in the casino.

Will Celebrity gift certificate onboard credit be refundable or non-refundable

Gift certificates are considered Purchased since these are bought by the guest or for the guest by a friend/family/company.

Will I see gratuities as onboard credit on my onboard account?

Gratuities that were included in your cruise ticket will not appear on your onboard account (neither the daily charge nor the daily credit). No action is required on your part.

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What is All Included?

All Included is a cruise ticket package pricing option that combines cruise fare for one stateroom with our most popular amenities: Basic Wi-Fi and a Classic Drink Package, (including beverage package gratuities,) for all guests in the stateroom. Guests who choose All Included pricing when booking The Retreat will receive Premium Wi-Fi and a Premium Drink Package (including beverage package gratuities,) for all guests in the stateroom as a part of their enhanced cruise experience. Onboard staff gratuities are charged separately. Purchasing All Included offers a savings of $200-$800 per person versus onboard prices.

Can All Included be applied to any stateroom category?

All Included Pricing can be selected for Inside, Ocean view, Veranda, Concierge Class and AquaClass Staterooms. All Retreat staterooms will automatically include the Premium Drinks and Premium Wi-Fi packages.

Is All Included offered on all sailings?

All Included is offered on all sailings, excluding Galapagos.

Will All Included package prices change with currency fluctuations?

All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.

What if there is a single guest in the stateroom? Will there be a difference in price?

The Drink and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.

Can I still prepay my gratuities and which positions onboard receive them?

Yes, guests can still choose to prepay gratuities for onboard staff at the time of booking. Gratuities will be shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience.

Will the Classic Beverage Package provided within All Included package pricing still include beverage gratuities?

Yes, All Included pricing will continue to include the Classic Beverage package with beverage gratuities and the Basic Unlimited Wi-Fi package. Guests staying in the Retreat will receive Premium Wi-Fi and a Premium Drink Packages including beverage package gratuities as well.

If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Can guests request a non-alcoholic drinks package?

Our beverage packages include a wide variety of alcoholic and non-alcoholic options, including specialty coffee, fresh-squeezed juices, bottled water, sports drinks, and soda. All guests with an All Included package can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.

If a guest books the All Included package at time of booking, can the package be upgraded later from a Classic Beverage Package to Premium Beverage Package?

If a guest books their cruise with All Included package pricing and would like to upgrade their Classic Beverage Package to the Premium Beverage Package, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to  www.celebritycruises.com  and log in to their Guest Account. The upgrade charge will be $20 per person per day which includes the beverage gratuity. Guests may also upgrade their beverage package from Classic to Premium once onboard the ship.

What is the difference between the Premium and Classic Beverage Package?

Classic Beverage Package

Choose from a fantastic array of classic liquors, cocktails, beers, and wines listed on our onboard menu for under $10. Guests can also enjoy specialty coffee, juice, and basic bottled water with their meals or throughout the day. 

Premium Beverage Package

This drink package offers an added variety from our classic, as it includes premium liquors, cocktails, beers, and wines listed on our onboard menu for under $17. Guests can also enjoy smoothies, specialty coffee, juice, and premium bottled water like Evian or San Pellegrino with their meals or throughout the day.  

If a guest books the All Included package at time of booking, can the package be upgraded later from Basic Wi-Fi to Premium Wi-Fi?

If a guest books their cruise with All Included package pricing and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to  www.celebritycruises.com  and log in to their Guest Account. If a guest books their cruise with All Included package and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, they may do so via our Cruise Planner platform. The upgrade charge will be $9.99 per person per day. Guests may also upgrade their Basic Wi-fi to Premium Wi-Fi once onboard the ship.

What is the difference between Premium Wi-Fi and Basic Wi-Fi?

Premium Wi-Fi Package

This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and watch your favorite videos, movies, music and shows.

Basic Wi-Fi Package

This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email. Only available with All Included. 

Will guests who booked at the Future Cruise desk onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?

Yes, guests who book onboard will be permitted to keep their onboard booking benefits.

If a guest purchases an All Included package and is later offered the opportunity to bid on an upgraded stateroom as part of the “Move Up” program, will the All Included benefits carry over?

When participating in the Move Up upgrade program, the perks that were booked with the original package stateroom category will remain the same on the upgraded stateroom.

Beverage Packages and a la cart Drinks

What drinks are complimentary onboard?

We provide coffee, tea, iced tea, lemonade, hot tea, milk, non-bottled water, hot chocolate, orange juice and other assorted juices onboard complimentary.

Find out more about what we offer and how to purchase

Can I have drinks in the Casino without having a Beverage Package?

Yes! All guests who are actively playing in the Casino will be able to enjoy complimentary "well" drinks.

What is the drinking age onboard?

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America, as well as Galapagos Sailings, is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18.

How much wine am I allowed to bring onboard?

Guests wishing to bring personal wine onboard may do so, limited to one (1) 750 ml bottle per guest of drinking age. Please make sure to pack these in your carry-on instead of your checked luggage!

Is there a corkage fee if I bring wine to consume onboard?

When consumed in a shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25. Corkage fees do not apply to guests who have a Classic or Premium Beverage Package.

Can I bring soda or water onboard with me?

Yes! On embarkation day only, guests are welcome to bring on any non-alcoholic beverages. They are limited to what can be hand-carried onboard by each individual.

What drink packages do you offer and what does each one include?

We currently have the Classic Package which covers beverages up to $10 per serving and the Premium Package drinks up to $17 for both, unlimited drinks. And we also have our Zero Proof Package offering you a great variation of sodas, premium tea, coffees, and more! Please click on the next link to know more about what each package covers. 

How much will it coast to upgrade from classic to premium beverage?

Classic Package to Premium Package = $20 + 20% gratuity (per person per day)

Do you have alternative milk onboard?

Yes almond milk is available on all ships, as well as several other options, depending upon availability. Just request it from your server.

What is the Celebrity Cruises Drink Package?

The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Your package can be used in the Main Restaurant, specialty restaurants, casual dining restaurants, and all bars and lounges. Room service and minibar are not included. All Drink Packages are for single-guest use and cannot be shared by multiple people.

You can visit our Drink Package section or if you are booked, visit the Cruise Planner for more information and to pre-purchase.

How do I purchase a Celebrity Cruises Drink Package?

You may purchase a Drink Package up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase the Drink Package onboard, on the first day of your cruise. Ask at any bar for more information.

What Drink Packages are available on Celebrity Cruises?

Celebrity Cruises has a variety of Drink Packages available.

Classic Drink Package

Premium Drink Package

Zero Proof Drink Package (Premium Non-Alcoholic Drink Package)

What is the Classic Drink Package?

The Classic Drink Package includes an incredible array of premium coffees and teas, bottled water, sodas, beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. This package also included a 15% discount on all wines by the bottle.

Compare Drink Packages

What happens if I have the Classic Drink Package and the beverage I would like is more than $10?

If a guest orders a drink that exceeds the $10 maximum value, they will be charged for the difference.

For example: If a guest orders a $12 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

What is the Premium Drink Package?

The Premium Drink Package includes all Classic Drink Package items, PLUS: Specialty coffees & teas, craft & artisan beers, premium spirits, cocktails, frozen drinks, sodas, premium bottled water, and wines by the glass up to $17 per serving. Also, take a 20% discount off all bottles of wine!

What happens if I have the Premium Drink Package and the beverage I would like is more than $17?

If a guest orders a drink that exceeds the $17 maximum value, they will be charged for the difference.

For example: If a guest orders a $19 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

What is the Zero Proof Package (previously the Premium Non-Alcoholic Package)?

Refresh with premium bottled water from Evian, Perrier, San Pellegrino, & Panna, Specialty Coffees & Organic Teas, Red Bull Energy Drink, Frozen Smoothies, Zero Proof Cocktails, Coca-Cola selections, offerings from Vitamin Water, and Bottled Iced Teas. 

Can I order multiple drinks at a time with the Celebrity Cruises Drink Package?

No, you can only order one drink at a time with each Drink Package. All packages are for single-guest use and cannot be shared by multiple people.

Are gratuities included in the Celebrity Cruises Drink Package cost?

No, a 20% gratuity will be added to all drink page prices at checkout. Package prices may reflect an additional tax for certain ports or itineraries.

How do I cancel my Celebrity Cruises Drink Package?

Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.

How am I identified as having purchased a Drink Package?

Simply present your SeaPass® Card to the bar staff when ordering your beverage.

Are Drink Packages available on all sailings?

Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England.

How much do drinks cost?

Prices for drinks onboard vary depending on what you order. Please note that prices are subject to change and can vary by ship and sail date.

Does everyone in one stateroom need to buy a drink package?

The Drink Package Policy requires all guests wishing to purchase a Drink Package to do so for ALL guests of legal drinking age in the same stateroom. This policy applies to packages purchased pre-cruise or onboard.

My travel partner is pregnant/recovering alcoholic/medical issue that does not allow them to drink, do I have to purchase for them?

Our policy requires that any guest wishing to purchase the Drink Package must do so for all other guests of legal drinking age in the same stateroom. However, we will make an exception for the following:

Exceptions:

Children 12 years old and under: will NOT be required to purchase a Zero drink package.

Teens – A Zero Proof drink package will be added

13 -17 years old (Europe, Asia, Australia)

13 - 20 years old (USA)

Pregnant guests – A Zero Proof drink package will be added.

Recovering alcoholic or medical issue that does not allow guests to consume alcohol. – A Zero Proof drink package will be added.

Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages?

No, there is no daily limit for drinks with Celebrity Cruises Drink Packages.

How many drinks can I order at a time with a Drink Package?

Guests may only order one drink at a time. Additional drinks ordered will be charged at current bar prices.

Can I use my Drink Packages when I get on board my cruise?

Yes, Drink Packages are active the moment you step on board.

Are Drink Packages available fleetwide?

No, Drink Packages are not available on cruises in the Galapagos.

Can I use my drink package at Perfect Day at CocoCay?

Celebrity guests will be able to take advantage of a drink package on Perfect Day at CocoCay that’s comparable to Royal’s drink package options.

Celebrity guests with the Classic or Premium Drink Package will receive Royal Caribbean’s Deluxe Drink Package at CocoCay which includes drinks up to $14 and is their most inclusive package! This includes sodas, bottled and sparkling water, cocktails, beer, spirits, liqueurs, and wine by the glass. Premium coffees are available at the Beach Club.

Celebrity guests with the Non-Alcoholic Package will receive Royal Caribbean’s Refreshment Package which includes sodas, teas, bottled still and sparkling water, and non-alcoholic cocktails. Premium coffees are available at the Beach Club.

Does everyone in the stateroom need to purchase the same drink package, including upgrades?

The Drink Package Policy requires all guests to purchase the same Drink Package for ALL guests of legal drinking age in the same stateroom (ex. if one guest chooses to upgrade to the Premium Drink Package, ALL guests of legal drinking age in the stateroom must upgrade) This policy applies to packages purchased pre-cruise and onboard.

Is there Wi-Fi onboard?

Basic Wi-Fi and Premium Wi-Fi services are available throughout the Celebrity Cruises® fleet, with the exception of our Galapagos-based ships.   

Choose from Basic Wi-Fi or Premium Wi-Fi packages to suit your needs. 

With our Basic Wi-F you can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that features such as emailing large files, sharing photos or videos on social media, using streaming apps, or making video calls are only available with our Premium Wi-Fi. Basic Wi-Fi is only available for pre-cruise purchase or with All Included.

Premium Wi-Fi puts internet streaming at your fingertips throughout your vacation. Message or video chat with your friends and family, browse the web, send emails even with larger files attached, and post on social media to your heart’s content. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.  Plus, stream from your personal device to your in-stateroom TV*. 

*Available on Celebrity Edge, Celebrity Apex, Celebrity Beyond, and Celebrity Ascent

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

Yes this can be done pre-cruise on My Celebrity Cruise or by contacting the Celebrity Cruises Contact Center. You may also upgrade onboard at the iLounge. Pricing may vary by cruise ship and sailing length.

How do I get connected to the Wi-Fi onboard?

Watch this helpful tutorial.

https://www.youtube.com/watch?v=gb-EmQF_0Fg

Will I be able to use my cell phone onboard?

Yes! Cruise guest can use their cell phones to make and receive calls, send and receive text messages, access email and surf the web. We use Wireless Maritime Service to offer advaced roaming onboard all Celebrity Cruises ships. Roaming will begin once the ship is in international waters and guests will see "cellularatsea", "NOR18" or "901-18" on their mobile display. Guests will be billed at rates similar to international roaming which will be billed to their monthly bill by thier home network.

What is Premium Access SM ?

Premium Access is a VIP package that provides Celebrity Cruises guests with access to upgraded amenities during their cruise vacation. 

Please Note: P remium Access may not be available during all sailings, and some amenities/benefits may vary by ship and destination and may be subject to change without notice.

How can I purchase Premium Access?

Premium Access is available for purchase after you book through My Celebrity Cruise and is not for sale onboard.  

What are the benefits of Premium Access?

Premium Access guests will enjoy the following benefits during their cruise vacation: 

• Premium Wi-Fi for two devices.  
• Complimentary room service, unlimited (waived delivery fee & gratuities)  
• Early access at the terminal.  
• Priority luggage delivery to staterooms. 
• Welcome lunch in the main dining room served from 12:00 pm to 1:30 pm; be sure to select an early boarding time. 
• Priority departure from ship to shore in ports that require tender service.  
• Reserved seating at shows in The Theatre.  
• Express luggage service in the terminal when debarking. 

Gratuity Program

What is Celebrity’s automatic gratuity program?

A service gratuity will be automatically applied to each guest’s SeaPass® account on a daily basis for sailings*, excluding guests in Excluding Bookings.** Current amounts*** for the daily gratuity are listed below.  The gratuities described above are distributed to the crew, such as dining, bar and culinary services staff, stateroom attendants and other hotel services teams, and others who work to enhance the overall cruise experience. 

• Inside, Ocean View, and Veranda staterooms:      US$18.00 per guest, per day
• Concierge Class and AquaClass staterooms:       US$18.50 per Guest, per day
• The Retreat:                                                                     US$23.00 per guest, per day

A 20% gratuity will be automatically added to spa and salon purchases and a 20% gratuity will also be automatically added to specialty dining, beverage, beverage package, room service and mini bar purchases.

Gratuities may be adjusted at the guest’s discretion onboard at Guest Relations up until the morning of their departure. 

______________________

* Guests sailing in group reservations should check with their group’s leader or travel agent for details.

**Excluded Bookings include all staterooms booked either (i) at the All Included rate (formerly Always Included on or before October 4, 2023); or (ii) in the Retreat or AquaClass stateroom category from July 14, 2022, to October 4, 2023. Stateroom and restaurant service gratuities, and a 20% beverage package gratuity, are included in the fare of all guests in an Excluded Booking.  

***Gratuity amounts are subject to change.

Main & Specialty Dining

What is the Celebrity Cruises Specialty Dining Package?

Specialty Dining Packages let you enjoy the best dining on board at the best value, giving you more chances to experience our wide variety of restaurants with menus crafted by our Michelin-starred chef. The best part? The more you dine, the more you save. Book before you sail to enjoy pre-cruise pricing and elevate your vacation to new heights of flavor.

How do I purchase Specialty Dining & Specialty Dining Packages?

You may purchase a Specialty Dining up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase Specialty Dining onboard your cruise with any Maitre'd onboard.

Are gratuities included in the Specialty Dining price?

No, a 20% gratuity will be added to Specialty Dining Covers and Specialty Dining Packages at checkout. Covers & Package prices may reflect an additional tax for certain ports or itineraries.

How do I cancel my Specialty Dining Package?

Specialty Dining Packages can be cancelled through My Celebrity Cruise up to 48 hours before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.​

Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?

They are available on all ships, except Galapagos ships.

How much do Specialty Dining Covers cost?

Pricing for Specialty Dining Covers vary by Specialty Restaurant and can range from $45 to $150 per person. Please note that prices are subject to change and can vary by ship and sail date. An 20% gratuity is added to Specialty Dining Covers at the time of purchase.

How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?

Guests dining at an a la carte specialty restaurant will receive a $50 credit for dinner and guests with the Unlimited Dining Package will receive a $30 credit for lunch towards the food items on their bill. This is non-redeemable for cash. Additional items such as beverages, supplements, food, wine pairings, and gratuities are not included.​

Can I use my Specialty Dining Package the evening of embarkation day?

Yes, the Specialty Dining Package is active the moment you step onboard.

Will my Captain's Club specialty dining coupons still be valid to use onboard?

Yes, Captain's Club specialty dining coupons are still valid.

How do I make reservations for specific nights if I booked a Specialty Dining Package?

For your first night, a Specialty Restaurant will be booked on your behalf. If you would like to amend your first reservation, and to complete reservations for the rest of the cruise, simply visit one of the Specialty Restaurant Reservation Desks once you are onboard.

Which Specialty Dining options are offered on my cruise on the Edge, Apex, Beyond or Ascent?

The Specialty Dining options for these ships are: Fine Cut Steakhouse, Raw on 5, Rooftop Garden Grill, Eden Restaurant, Le Petit Chef, Le Grand Bistro and Le Voyage by Daniel Boulud (only available on Beyond and Ascent).

Which Specialty Dining options are offered on my cruise on the Solstice, Equinox, Eclipse, Silhouette, or Reflection?

The Specialty Dining options for these ships are: Murano, Tuscan Grille, Le Petit Chef, Sushi on Five, Lawn Club Grill (Only on Silhouette and Reflection), and The Porch (Only on Silhouette and Reflection).

Which Specialty Dining options are offered on my cruise on the Millennium, Infinity, Summit, or Constellation?

The Specialty Dining options for these ships are: Tuscan Grille, Le Petit Chef, and Sushi on Five.

As a suite guest, how do I book my complimentary speciality dining?

Please contact our Shoreside Retreat Concerge at (877) 738-7328 option 3.

What is the price for children dining in specialty restaurants?

Children under 5 and under dine for free. Children 6-12 may dine for lunch and dinner at any of our specialty restaurants for $10 per child.

Do you offer Kosher meals?

We do offer pre-packaged frozen prepared Kosher meals. Make sure to request these meals 45 days prior to sailing if your ship is sailing out of the continental US, Puerto Rico, Alaska or Hawaii and 90 days prior to sailing if your ship is sailing out of South America, Europe, Australia or Asia.

Can my food allergy be accomodated onboard?

Yes, most dietary requirements can be accomodated in our main dining room. If you have complesx food allergies please contact our Access team at 1-866-7225.

What time will Chef's Table take place if I booked it for the first day of the cruise?

The Chef's Table event time and date is determined by the ship. Once onboard, guests will receive an invitation to their stateroom with details. Pre-cruise booking reservations are simply placeholders and will not be held on the first day of the cruise, nor at the time booked in My Celebrity Cruise.

How do I cancel my Specialty Dining reservation?

Specialty Dining reservations can be cancelled through My Celebrity Cruise up to 48 hours before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account.

Dining Dress Code

What’s the dress code? Do we have to dress up?

Smart Casual attire is required for entry to main dining, specialty dining, and the Celebrity Theatre. Smart Casual means you look comfortable yet tasteful in a dress, skirt, long pants, or jean, and stylish top or button-down. Shorts and flip flops are not considered Smart Casual. Each itinerary features one to two "formal" nights we call Evening Chic. Evening Chic means you dress to impress, glamorous and sophisticated in your own way, with a cocktail dress, skirt, slacks, or designer jean, an elegant dress top or blazer—some guests even pack a tuxedo or gown for onboard photos. The Daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. If you do not wish to participate in Evening Chic, Smart Casual attire is acceptable for dining and theater.

See "What to Pack, What to Wear" above for more.

What types of clothing is appropriate for dinner onboard?

Most nights, Smart Casual attire is appropriate for dinner in the Main Dining Room(s). For 6 night cruises or less, there will be 1 Evening Chic night where women should feel comfortable in cocktail dresses, skirts, pants or designer jeans with an elegant top. Men should feel comfortable in pants, designer jeans, long sleeved or button-down shirt, sweaters, sport coats or blazers. For 7 night cruises or longer, there will be two (2) Evening Chic nights.

How many formal nights will there be for my cruise?

For 6 night cruises or less, there will be 1 Evening Chic night per cruise. For 7 nights or longer, there will be 2 Evening Chic nights while onboard. While Tuxedos and Formal attire is still appropriate, they are not required and guests will feel comfortable in both formal wear and a dressier smart casual style. Jackets are not required.

Room Service and In-Room Accommodations

Do you have room service?

24-hour room service is available any time of the day or night - simply order from the room service menu located in your stateroom (Room service fee of $9.95* applies). A 20% gratuity is additional and will automatically be added to your check.

Continental breakfast room service is complimentary. Available from 6am – 11am each day of the cruise except disembarkation day.

*Room service fee is subject to change without notice. 24-hour room service is complimentary for guests of The Retreat and Zenith Captain Club members.

Beginning December 30, 2022 on Apex, then rolling-out throughout the fleet a Room Service fee of $9.95* will be charged per room service order.

This is a fixed cost, so you will pay the same fee whether ordering one dish for one person in a stateroom or ten separate items for four people in a stateroom.

Please Note: An 18% gratuity is additional and will automatically be added to the check.

Breakfast Room Service Menu is available 6am - 11am each day of the cruise except disembarkation day.

All Day Room Service Menu is available 11am to 6am.

The ONLY items that will remain complimentary are those under the continental breakfast section of the menu. For example: if a guest orders from the Continental Breakfast section only, they will not be charged a $9.95 delivery fee.

Why is there a room service fee?

Due to its high demand, this will help reduce wait times, increase accessibility, provide a high-quality product, and reduce food waste.

What kind of bedding will be in my stateroom?

Our guests’ vacation time is precious, so we set out to ensure that every moment of their vacation offers them the opportunity to do as much or as little as they choose, including relaxing in their bed or sleeping.

Celebrity’s eXhale® bedding features custom premium mattresses with patented design, made with sustainable and biodegradable materials*, plush duvets, and down feather and hypoallergenic pillows, and pure cotton linens. (*bedding experience can vary by stateroom category and class of ship). All Celebrity Cruises staterooms & suites feature the Celebrity eXhale® bedding program (excluding the Celebrity Xpedition).

Celebrity Cashmere TM Mattress available in all Stateroom and Suites on Edge, Apex, Beyond, Ascent, Silhouette, Equinox, Millennium, and Summit.

Celebrity Cashmere TM Mattress also available on Constellation (Suites only), Infinity (AquaClass® and Concierge Class only), and Reflection (Signature Suites only).

Are there safes or safety deposit boxes available onboard?

Each stateroom will be equipped with a safe. There are no safety deposit boxes available while onboard.

Are balconies and railings safe?

Balconies and railings are important safety features on our ships. Our balconies and railings exceed the height requirements of similar shore-side features. It is important that guests do not climb or sit on the railings for individual safety and because it is a violation of our Guest Conduct Policy, possibly resulting in dismissal from the cruise.

What are the restrictions of the upper berth?

The upper berths are the equivalent width of a twin bed. The maximum weight is 200 lbs. and not recommended for guests under the age of 6 years old. Upper berths are not recommended for guests with mobility concerns/issues.

What is an Obstructed View stateroom?

An obstruction is something that blocks a proportion of the direct outward view from a stateroom at eye level. This is typically due the position of lifeboats or the outer structure of the ship.

Please view our  deck plans   on our website to determine if your stateroom has an obstructed view

Will I be able to watch the big game onboard from my room or elsewhere?

We can never promise any television programming due to the challenges of receiveng satellite feeds on a moving ship however, we do have ESPN and ESON2 Caribbean feeds on all ships sailing from U.S. ports. Our shipboard TV will also commonly broadcast popular events in public venues as well as on guests TVs.

Can I smoke in my stateroom?

Smoking is not permitted inside any guest stateroom, nor on any guest veranda. There are designated outdoor areas where guests may smoke, and will be listed in the Celebrity Today (available once onboard). Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Captain's Club and Credit Card Benefits

What is Captain's Club?

Captain's Club is Celebrity Cruises Loyalty recognition and rewards program. The more the sail, the more rewarding your expeience becomes.

Find out more about the offer and how to sign up

How can I enroll in Captain's Club?

You can enroll into the Captain's Club program by creating an account, and enrolling as a new member. You can link your cruises to your Captain's Club account and earn points with each cruise. Use link https://www.celebritycruises.com/captains-club/enroll to quickly complete this process.

If I am a Captain's Club member, will I receive equivalent recognition with Royal Caribbean?

Celebrity Cruises does offer Equivalent Recognition for certain tiers of our loyalty program. Celebrity Select members will be recognized as Platinum members with Royal Caribbean. Elite, Elite Plus and Zenith guests will receive Diamond recognition with Royal Caribbean.

What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?

Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). Discounts can be used as many times as desired throughout the sailing, discount varies by tier:

• Classic – 10%

• Select – 10%

• Elite – 15% + 1 in port Persian Garden pass

• Elite Plus – 15% + 1 in port Persian Garden pass

• Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class

What are the current Captain’s Club benefits on Edge Series Ships?

Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. Discounts can be used as many times as desired throughout the sailing, discount varies by tier:

• Elite – 15%

• Elite Plus – 15%

• Zenith - 20%

How many Captain's Club points do I need to get to the next level?

Guests can enroll in Captain's Club before sailing and will be considered Preview members with 0 Cruise points. Classic members will be in the range of 2-149 cruise points. Select members will have 150-299 cruise points. Elite guests range between 300-749 cruise points. Elite Plus guests have earned 750-2999 points, and our exclusive Zenith members have earned 3,000+ points.

What types of benefits do Captain's Club members earn?

Benefits vary depending on loyalty status, but do include: special events onboard, food and beverage benefits, internet and photo package savings, laundry discounts and services, and some members even enjoy benefits up to a free cruise every 3,000 points.

At which status will I be eligible for the One Category Upgrade?

The One Category Upgrade for Captain's Club members is available within specific stateroom categories for all members beginning at Classic level. This is one upgrade stateroom per cruise, and Preview members are not eligible.

How long will it take for my Captain's Club points to show in my account after my cruise?

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain's Club at 1-844-418-6824.

How can I redeem the champagent AMEX benefit?

This is handled by the Amex CPP Desk and YQZ3 code must be added.

What is Captain's Club and how do I join?

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.

Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?

Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program. Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity. Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises®, please call the Captain’s Club at 1-844-418-6824 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.

Where can I view my Captain’s Club points and status?

Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also allow you to manage your cruise vacations.

Click here for a step-by-step enrollment video.

How do I get Club Points that have not posted to my Captain’s Club membership?

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.

For United Kingdom, please call: 0844 481 7505*

For Republic of Ireland, please call: 1800 932 662*

*Calls cost 7p per minute plus your network access charge.

How are Club Points calculated?

Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).

Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.

If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually.  See full terms & conditions.

Why are Captain’s Club Benefits changing?

Over the last year, we were presented with a rare opportunity to pause, step back, and assess all aspects of our vacation experience. This resulted in exciting refinements including reimagined cruise packaging and enhancements to our Captain’s Club program.

Seamless experiences have always been our goal, and we believe vacations should be effortless from the start. That’s why every Celebrity cruise now includes drinks, Wi-Fi —with All Included. We’ve also developed new ways to honor your well-deserved Captain’s Club status, including new events and exclusive perks.

We also continue to work hard with our expert advisors, the Healthy Sail Panel, to develop new measures to keep you healthy at sea and we are adjusting parts of our Captain’s Club program accordingly. As always, we’re committed to providing you the incredible, luxurious Celebrity experience that you’ve come to expect from us.

As a Select and above member, will I still have priority embarkation benefits?

When we return to service, the embarkation process will be different. To manage the flow of guests and follow new health and safety protocols, guests will request a set arrival time in advance. More details of the embarkation process will be provided before you sail.

How will processes related to the Captain’s Club program be different?

We’ll be making minor adjustments to comply with new safety measures that still allow you to enjoy the perks of being a Captain's Club member. For example, certain events and spaces, like complimentary access to the Persian Garden for Elite members and above during port days and the Captain’s Club Wine Tasting, will require an advance reservation to manage capacity. Elite members and above will be able to enjoy an exclusive and private breakfast in Tuscan Grille, now served a la carte instead of buffet style. And, Captain’s Club host hours and location may change to manage the number of people gathering. These tweaks will be shared either pre-cruise or onboard during your sailing.

Will the Captain’s Club member events onboard be changing? If so, how?

Yes. New health and safety standards required us to rethink some of our event offerings, which gave us a chance to get creative. We’ve developed new experiences just for you, like reimagined welcome parties and a special event where you’ll get to be the artist. Learn about these new events and all program changes at https://www.celebritycruises.com/captains-club/program-changes.

Will there be any changes to Zenith Benefits?

In keeping with new health and safety standards, we’ll be tightly managing venue capacities. As a result, Zenith access to the lounge at The Retreat® and Michael’s Club will be limited to members staying in The Retreat until further notice. Our primary goal is to keep our guests and crew safe and healthy. Other benefits such as complimentary laundry, complimentary streaming Wi-Fi, complimentary premium beverage package and 25% off specialty dining will still be available.

The Top Cruiser on each sailing can now enjoy a complimentary dinner at a specialty dining restaurant, along with complimentary flowers and wine. This special guest will also now have the opportunity to take part in an interview with our cruise director that will air on in-stateroom televisions.

Members sailing after reaching 6K and 9K points will also receive a complimentary dinner in specialty dining.

Lastly, the Extend Your Stay program is suspended until further notice.

What’s included in The Retreat experience?

Suite accommodations: The Retreat includes all suites

Private restaurant: Luminae at The Retreat

Exclusive lounge: The Retreat Lounge (or Michael’s Club, on non-revolutionized ships)

Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)

Luxury amenities – learn more

All Included:

Premium drinks

Premium Wi-Fi (first two guests in a suite)

What is Luminae at The Retreat?

Luminae at The Retreat is a private restaurant —open for breakfast, lunch, and dinner—features a boldly elegant design as distinctive as its cuisine. Not only is the restaurant exclusive, but so are its menus. Crafted by our Michelin-starred chef, the modern, eclectic cuisine served in Luminae at The Retreat is not available anywhere else on board, and the menu includes complimentary Signature Dishes from Chef Daniel Boulud, our Global Culinary Brand Ambassador.

What are the dining times for Luminae?

Luminae is open for Breakfast, Lunch, and Dinner. Opening times very based on itinerary. Please check your Celebrity Today for service hours once onboard.

Can children dine at Luminae?

Yes, all guests of The Retreat may dine at Luminae.

Can guests of The Retreat invite friends and family to dine in Luminae?

Yes, only guests of The Retreat may invite friends and family to dine at Luminae for an additional fee. Reservations are based on availability only. 

Is Specialty Dining included for guests of The Retreat?

Specialty Dining is included for guests of the following Suites:

· Iconic Suite

· Edge Villa

· Reflection Suite

· Penthouse Suite

· Royal Suite

· Signature Suite

What is The Retreat Lounge*?

The Retreat Lounge is a warm and inviting exclusive lounge for guests of The Retreat. Enjoy complimentary beverages, gourmet bites, and a stylish place to unwind in style, along with the services of a dedicated concierge.

Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7.

* Michael’s Club on non-revolutionized ships.

When is The Retreat Lounge open?

The Retreat Lounge is available 24/7. Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

What services are available in The Retreat Lounge?

The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. The Retreat Lounge also features complimentary beverages, food menu, and afternoon tea.

Can children experience The Retreat Lounge?

Yes, all guests of The Retreat may enjoy The Retreat Lounge.

Can guests of The Retreat invite friends and/or family members to The Retreat Lounge?

No, only guests of The Retreat may access The Retreat Lounge.

What is the Retreat Sundeck?

The Retreat Sundeck is a luxurious outdoor sanctuary featuring a spacious lounge area and plush, stylish furniture. This outdoor area rivals any high-end resort.

*Available on Edge Series and Revolutionized ships

When is The Retreat Sundeck open?

The Retreat Sundeck is available 24/7.  Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

What services are available in The Retreat Sundeck?

Retreat Attendants will help with towels, beverages, snacks—whatever you need to completely enjoy this incredible space.

Can children experience The Retreat Sundeck?

Yes, all guests of The Retreat may enjoy The Retreat Sundeck.

Can guests of The Retreat invite friends to The Retreat Sundeck?

No, only guests of The Retreat may access The Retreat Sundeck.

Can guests staying in a stateroom that adjoins to a suite access The Retreat?

No, only guests of The Retreat may access The Retreat.

What is The Retreat Concierge?

The Retreat experience begins the moment guests contact The Retreat team of concierges.

Simply call 1-877-RETREAT, and The Retreat Concierge will assist you with your booking and help plan and arrange every moment of your vacation before you even set sail.

Once onboard The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more.

Is smoking allowed at The Retreat?

No, smoking is not allowed at The Retreat. Dedicated smoking areas are available onboard. The Retreat Concierge and/or Retreat attendants can assist you once onboard. Please see Celebrity Cruises’ Smoking Policy onboard.

How many Captain’s Club points will I receive when purchasing a Suite on Celebrity Cruises?

Captain’s Club members will receive points based on Stateroom/Suite and length of stay onboard.

Can Captain's Club Zenith members enjoy access to The Retreat Lounge?

No, Zenith Member Access to the Retreat Lounge has been removed (unless Zenith member is also a suite guest).

What amenities/venues does Celebrity provide for AquaClass® guests?

View this helpful page

What amenities/venues does Celebrity provide for Concierge Class® guests?

Can I use my SeaPass® card in the Casino? How much can I withdraw?

Your Guest Account is an online platform you create a username and password for, which you can use to manage your upcoming cruises, and helps you access cruise add-ons and pre-cruise purchases.

Your Xpress Boarding Pass is your ticket to get onboard. You can download it online after checking in via your Guest Account. You can also view it in the Celebrity Cruises App

Your SeaPass is your stateroom key. You will also use this card to make charges while onboard, as it is associated with the credit/debit card on file in your Onboard Account

Your Onboard Account/SeaPass Account is a record of your spending once you get onboard. You will use your SeaPass card to make charges to your account while onboard.

What are the hours of operation?

What are the age requirements?

Is smoking allowed?

How do I learn about gaming tournaments?

What is the minimum bet?

Can table limits be increased?

Do you offer lessons?

Can onboard credit be used in casinos?

Is there a transaction fee in the casinos?

What currency is used?

Is my play tracked?

How do I apply for a line of credit?

Could I take my winnings in a form of a check?

Do I receive complimentary cocktails in the casino?

Can I retain my Slot ticket for my next cruise?

What benefits does the Blue Chip Club offer?

How long is my tier benefit valid for?

How will the ship know what tier I am in upon boarding?

What if I cannot visit during the review period? Will I be downgraded?

Where can I check my tier?

We are developing a web portal for you to check your tier,. In the interim we will be happy to assist you directly from the Blue Chip Club Office at [email protected], or 866-461-7170 Monday through Friday from 9am – 7pm est.

How do I get into higher tiers?

Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play.

Can I use my tier benefits on any ship in the Celebrity Fleet?

Yes, your sailing benefits are on a ‘per sailing’ basis meaning the more you sail with us the more often you will be able to use your benefits. (Excluding Galapagos itineraries) See our

What is a tier point?

Tier points are used to calculate what tier a guest qualifies for and accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Tier points have no cash value and are different from ‘Redeemable Points’.

How do I earn a ‘Tier Point’?

Tier points are earned when gaming in the casino. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.

What is a ‘Redeemable Point’?

Redeemable points are points that can be used to convert in the casino for a variety of goods and services included but not limited to, Free Slot Play or table promo chips.

How do I earn a redeemable point?

Earning a redeemable point is simple as well. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Guests receive 1 redeemable point for every $5 wagered on a reel slot machine or $10 wagered on a video poker machine.

How much are my points worth?

50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required)

Where am I able to redeem my points?

Redeemable points can be used to convert to free slot play, promo chips or any other good or service available at the casino cage with more options rolling out in the future.

Can I save my redeemable points for future sailings? Do they expire?

We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing

How do I redeem my annual cruise benefit?

Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year and is based on play, not a particular tier level.

I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?

Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers.

What is included in the Casino Beverage package?

The ‘Casino’ beverage package is essentially the ‘Standard’ beverage package but limited to the casino only with a few minor changes. Learn more about our cruise drink and beverage packages here.

What is my per-sailing free play/table promo chip incentive?

We made a few changes to this benefit. You now have the ability to receive much more per sailing based on play. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Ruby guests are guaranteed $2,500 free slot play or table promo chips per sailing or 15% of the last sailing gaming activity, whichever is larger. Sapphire guests are guaranteed $500 free slot play or table promo chips per sailing or 10% of the last sailing gaming activity, whichever is larger. Amethyst guests are guaranteed $100 free slot play or table promo chips per sailing or 5% of the last sailing gaming activity, whichever is larger.

How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)

Upon embarkation your Casino Host will communicate to you when and where during the sailing the event will be held.

Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?

Currently there will not be reciprocal benefits but we researching instituting them in the future.

Do I earn comps in addition to my tier benefits?

Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailings gaming action. The tier benefits are in ADDITION to anything you earn on-board.

How do I redeem the on-board benefits?

Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark.

Who do I contact for more information?

Feel free to contact the Blue Chip Club office at [email protected], or 866-461-7170 Monday thru Friday from 9am – 7pm est. We’re here to answer any questions you may have and are happy to assist.

What if I play enough to earn a higher tier during a sailing?

On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.

How do I check my tier points during a sailing?

The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier.

How do I use my redeemable points?

During casino operating hours simply visit the Casino Cage for any and all point redemptions.

How long are my tier benefits valid for?

Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned benefits will continue for another 18 months (exgended through December 2023). Tier levels: Pearl : 1 Tier Points, Onyx : 2,500 Tier Points, Amethyst: 25,000 Tier Points, Sapphire: 100,000 Tier Points, Ruby: 1,000,000 Tier Points

Can I smoke in the Casino?

Cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes.

Why is my Win/Loss statement from the Casino a total? I need my wins and losses broken out.

Totals are an accumulation of play while using your Seapass card, the totals cannot be separated. We recommend that you keep a personal tally of your Wins and Losses during your sailing.

I found a Cash Out Voucher after leaving the ship, can I trade it in for an Onboard Credit or send in to get Cash?

No, these must be redeemed onboard within 30 days of winning. After 30 days they are no longer valid.

What are the hours of operation for The Spa?

The Spa is open daily from 8 am to 10 pm.

Learn more about what we offer and how to purchase here

Can I request a male or female therapist at The Spa?

Only female therapists are available for all massage treatments; other services vary.

Is there an age restriction for The Spa?

Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. A teen spa waiver and swimsuit are required. 

Is there an age restriction for the SEA Thermal Suite or Persian Garden?

Spa guests must be 18 years of age or older to use these amenities.

Is there an age restriction for the Fitness Center?

Fitness Center guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes.

Is there an age restriction for the Solarium Pool located near The Spa?

Yes, the Solarium Pool is reserved for adults only or 16 years and older.

What are the requirements for a teen to take a massage service?

Teens can select a service from our Teen and Kid menu. The accompanying parent or guardian must sign a consent form and book all services for guests under 18. An adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

What items are provided for guests using the SEA Thermal Suite? Robes/Slippers/shower caps/etc.?

All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort.

Is there a cover charge for the the Spa Café?

There is no cover charge for the the Spa Café as it’s one of the complimentary dining venues.

What are the ADA accommodations for The Spa and Fitness Center?

The Spa and Fitness Center is fully ADA compliant.

Are there any group discounts for services in The Spa or Fitness Center?

 The Spa will customize spa offers for groups based on the groups’ needs.

Are there any health restrictions to the SEA Thermal Suite or Persian Garden?

Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician before using the SEA Thermal Suite or Persian Garden.

Do any of the Suites receive complimentary access to the SEA Thermal suite or Persian Garden– i.e. Iconic or Edge Villas?

No, only AquaClass® guests receive complimentary access.

How will guests be able to reserve appointments pre-cruise?

Celebrity guests who have booked a cruise may reserve and pay for spa services on the Celebrity website via the ‘already booked’ pre-cruise platform.

How far in advance can I reserve pre-cruise?

Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation.

Can I use promotional OBC (On-Board Credit) for pre-cruise purchases for The Spa?

Yes, guests can use their existing OBC towards all pre-cruise purchase products.

How will port pricing be applied to my services?

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Do I need to add a tip to my service(s)?

For your convenience, an 18% gratuity will be applied to your final bill at checkout. Additional gratuity for exemplary service is discretionary.

In what currency will I be charged?

You will be charged in US dollars.

How should I prepare for my service?

We recommend arriving 30 minutes before your appointment so you can focus your mind on relaxation. To maintain the serenity of The Spa, we ask you to silence your mobile phone. and turn off electronic devices upon arrival. To ensure you do not forget any personal items of value, we suggest leaving them in the. safety deposit box in your stateroom. Please shower before a massage, especially if coming from a pool.

Will I need to inform someone if I have a medical condition?

All guests are provided a consultation form prior to their treatment. Please discuss your conditions with the therapist during the consultation.

What special assistance do you provide for disabled guests, and how can I request special services?

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises® website, or email special needs

What are the treatments available at The Spa?

The Spa offers a collection of more than 120 facial, MedSpa, massage, body, acupuncture, fitness, and salon services to restore, rejuvenate, and reinvigorate the mind and body. Treatments include ELEMIS® BIOTEC facials, advanced skincare treatments that fuse technology and touch; wrinkle treatments, fillers, body contouring, and skin tightening, and microneedling from Ideal Image® Ocean; new massage therapies such as Restorative Salt Stone Massage, R3 Pain Management Therapy, and C.A.R.E. for Cancer, an oncology massage, in addition to traditional services; body polishes, wraps and detoxes; acupuncture treatments and a comprehensive pain management menu; and a suite of fitness classes from High Intensity Interval Training and LIT Bungee Fit to Yoga and RYDE Indoor Cycling.

Celebrity’s Kérastase Salon features luxury haircare treatments and color enhancing rituals as well as nails, brows and lashes, make-up application, teeth whitening, and waxing services. All treatments begin with a customized hair diagnostic to select the appropriate services and products for each guest.

For men, spruce up at the Barber Shop by selecting a shave and facial or cut and style.

What specialty treatments are available at The Spa?

The Spa on Celebrity feature specialty treatment tables for advanced massage therapies. The MLX Quartz table is used in the Hot Mineral Body Boost and Power-Poultice Muscle Release. The bed contains approximately 28,000 warm, Amber crystals that mold around the body to relax muscles and enhance the massage experience. The WellMassage 4D® is the table used to perform the Zero Gravity Immersion Massage. This bed produces a weightless effect and allows the body to be placed in eight different positions for ergonomic workflows and seamless techniques used in this choreographed massage.

What are the treatments available exclusively onboard Celebrity Edge® and Celebrity Apex®?

The Spas on Celebrity Edge® and Celebrity Apex® are the first vessels at sea to offer a collection of advanced treatment tables. Edge® exclusively features Spa Wave MLW Amphibia, a water-filled cushion bed that cocoons the body while soothing sounds lull the mind into meditative sleep. Apex® boasts the first Iyashi Dôme Experience at sea, a treatment rooted in the Japanese tradition of heating the body using far-infrared (sometimes known as the Japanese Sauna to deeply cleanse by inducing a gentle sweat during the session.

Celebrity’s Kérastase Institute, a first at sea, is a premium, couture salon, featuring the best services and products from Kérastase and L’Oreal.

Are there any multiple treatment packages available?

The Spa on Celebrity features spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price.

What are the hours of operation for the Fitness Center?

The Fitness Center hours:

• Embarkation day: 11 am to 10 pm
• Sea days: 6 am to 10 pm
• Port days: 6 am to 10 pm

Are there bottle refilling stations in the Fitness Center?

Water fountains are available in the Fitness Center as well as bottled water and other light beverages for purchase either a la carte or as part of select beverage packages.

Are there any complimentary activities/venues in The Spa or the Fitness Center?

The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Event and activity information will be available in the daily program. The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation, and breathing. A series of workshops will be available throughout the cruise covering topics pertaining to nutrition, exercise, and wellbeing.

Which activities require a fee to participate in the Fitness Center?

In addition to the complimentary fitness classes, some activities will require a fee to participate. These classes include:

• F45® – a HIIT-style class on select ships
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus
• Contender – Group cardio boxing class

Is there a full list of activities available for the Fitness Center?

The following is a list of activities for the Fitness Center:

• MindSet Guided Meditation – Designed to help balance challenges endured on a daily basis for a peaceful state
• Re-Set Breathing Classes – A form of active meditation, this lung workout is designed to provide immediate relief
• 4D WOD – Legs, Back, Chest & Arms in one 30min workout, offered daily
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus’
• Pure-Form Yoga – Excellent for increasing levels of balance, concentration and focus
• Pulse Barre – a low-impact, high-intensity workout that incorporates Pilates movements

What other services are available at the Fitness Center?

The following is a list of additional services provided at the Fitness Center:

• Individualized and Group Personal Training
• InBody570® Body Composition Analysis
• Nutrition Consultation
• Functional Stretch

What is the cost of SEA Thermal Suites?

The SEA Thermal Suites are complimentary for any guest staying in an Iconic Suite, Penthouse Suite, Edge Villa, Royal Suite or an Aqua Class Stateroom. If you are staying in any other stateroom the pricing can be found in Cruise Planner.

What is the cost for Persian Gardens?

Entertainment and Other Experiences

Is there entertainment onboard?

Celebrity’s entertainment options keep our guests going well past their bedtime. But, that’s OK— they’re on vacation. Guests can experience live music, spectacular stage shows, and edgy, late-night temptations that get them talking. We hope our guests are ready....because we’re going to shake up their idea of what entertainment is all about.

What temperature are the pools onboard?

Pools are kept at a comfortable range between 60-75 degrees Fahrenheit. When in Alaska, steam is added to the pools to make the water warmer.

Cruise Photos

What is the Photo Cloud download service?

Cloud downloading is a simple and convenient way for you to download and make final selections of your purchased digital photos online after the cruise. You must purchase your photo package onboard. After purchasing on board and confirming your email address, you will receive a link via email to download your images.

Do I have to register pre-cruise for photo cloud?

Only guests who purchase a digital photo package onboard will be able to view and download their photos online after their cruise. If you do, instructions on how to access and view photos will be sent via your personal email after your cruise.

What are the advantages of downloading photos on the Cloud?

Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (such as a USB drive) to take home.

Does this change how I view my photos during my voyage?

No, you can still view and purchase all of your photos while onboard at the Photo Gallery.

You can also pre-purchase packages from the Celebrity PCP platform, by logging into ‘Already Booked’ on the Celebrity website and purchasing your package, under the ‘Internet and Photo’ section.

Will I be able to buy individual photos, packages or both?

You will be able to view all photographs taken of you during your cruise. You will be able to unlock your chosen images and select additional photos to purchase from individual photos, to packages.

When will my photos be ready for viewing?

Photos will be uploaded and ready for viewing within 4-7 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.

What if I don’t see all of my photos when I get home?

Help is available on the website along with our customer support team if you should have any problems viewing your photos.

Can I make additional purchases after the voyage?

Unfortunately, we do not currently offer the ability to make purchases after your cruise. Be sure to purchase your photo packages onboard.

What if I want to change my selection of purchased photos?

You cannot change a purchase after getting off the ship. All photo selections and purchases are final.

How long will my photos be available for viewing?

Your images will be online for 30 days after your cruise ends. An email will be sent to remind you about your accounts becoming inactive after this time.

How does this impact my Loyalty Program discounts?

Your current loyalty discounts are still valid. All discounts remain the same for pre-cruise purchases and onboard purchases.

Does the Cloud download process impact images purchased at the Private Studio*?

Images purchased from the private studio, onboard Celebrity ships, are not available for downloading from the Cloud at this time. You will receive a USB drive with all purchased images as part of this special program.

*The Studio! is the private photography studio onboard and is separate from other photo event products.

How do I build my photobook?

Visit the Photo Gallery onboard to select your photos and build your photo book directly on any photo kiosk.

How many pages are in a Photo Book?

The Photo Book contains 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the Photo Book. The photos you choose are printed directly into the Photo Book. The Photo Book is horizontally orientated and measures 11” x 8.5” with typically 2 photos per page. Photo Books are available on most cruise itineraries.

When will my photobook be delivered?

The photo books typically take between 2 to 6 weeks to arrive, depending on the delivery address.

Can I still purchase photos taken on my sailing post-cruise?

Unfortunately, we cannot process post-cruise orders for Photos from Celebrity cruise ships.

Can I still purchase Cruise in Review video post-cruise?

Cruise In Review DVDs from Celebrity Ships are no longer available

Cruise with Children and Camp at Sea

What is the minimum age for infants on board?

Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.

Is there a special children’s menu?

Yes, in the main dining room.

What are the Camp at Sea complimentary program hours on port and sea days?

Camp at Sea offers complimentary program hours from 9:00am -noon, 2pm - 5pm, and 7pm-10pm each port and sea day. Excludes embarkation day and debarkation day.

Does Camp at Sea offer extend program hours on port and sea days?

Yes, Camp at Sea offers extended programming hours for an additional fee.

- Breakfast Pass session from 7 a.m. to 9 a.m.

- Lunch Pass from 12 p.m. to 2 p.m.

- Dinner Pass from 5 p.m. to 7 p.m.

Each session includes a meal at the Oceanview Café.

We also have the Slumber Party Pass from 10 p.m. to 1 a.m.

Excludes embarkation day and debarkation day.

Are there any age restrictions for kids’ programs?

Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.

Are there any restrictions governing when children can come and go on their own?

Children ages 3-9 must be signed in and out of the Celebrity Youth Program. Children ages 10-12 are free to come and go as they please but are required to sign themselves in and out. Children ages 13-17 may come and go as they please.

Are changing tables provided in public bathrooms?

Yes, restrooms in the youth facility or in the public restrooms nearest the youth facility offer lavatory based changing tables and baby wipes in accordance with U.S. Public Health policies and standards.

Can my children stay in another room or do they have to be in my room?

They can stay in a room next door to yours or directly across the hall from you.

Does Celebrity Cruises have Activities onboard for teens?

Yes we do have several activities onboard as well for our youth program Camp at Sea please visit the next link to learn more about it.

https://www.celebritycruises.com/things-to-do-onboard/camp-at-sea

Will baby food and diapers be available onboard?

We do offer some baby food onboard and you can request this by contacting our Access team at 1-866-592-7225. We do not however have diapers, wipes or creams for guest use.

Are infants allowed in swimming pools with swim diapers?

Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the pools or whirlpools.

Can my kids stay in another room or do they have to be in my room?

What are the age policies for venues on board?

Please see below for Facility and Age Requirements

Age Policies

Thelasotherapy Pool

Age 16 and over*

Fun Factory Facilities

Ages 3 through 17, with age-specific sections. Age requirements may be flexibile for children with disabilities under age 18. Please reach out to [email protected] for more information.

Guests must be fully toilet trained to enter the pools or whirlpools

Ports of call

Under age 18 must be accompanied by a parent or adult

Fitness Center

Guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck.

Adult Night Club/Disco

Age 18 and over (see Alcohol Policy)

Specialty Restaurants

Contact Guest Relations Desk for age restrictions.

Camp at Sea Facilities

Ages 3 through 17, with age-specific sections.

Under age 16 must be accompanied by a parent or adult guardian

Whirlpools **

Under age 16 must be accompanied by a parent or adult

Age 18 and over and Ages 13 through 17 may only be present while participating in scheduled treatments

Age 18 and over (except Alaska***)

* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.

** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.

****For Adult Night Club/Disco, make sure you read our alcohol policy

Why is Celebrity Cruises visiting Perfect Day at CocoCay?

Celebrity Cruises is forever inspired to provide travelers a better way to experience the world around them. Part of this effort means reimagining what cruising could be, from thoughtfully designed staterooms and venues that bring people together, to exciting new programming, world-class entertainment, a robust food and beverage program, and itineraries that take guests to bucket-list places.

For the first time ever, Celebrity Cruises will bring guests to one of the Caribbean's most exclusive destinations, Perfect Day at CocoCay, Royal Caribbean's award-winning private island - a destination like no other in the Bahamas.

What is Perfect Day at CocoCay?

CocoCay is a private island paradise in the Bahamas that’s entirely yours to explore during your day here. From the largest freshwater pool in the region to a swim-up bar, luxurious overwater cabanas, water slides, multiple dining options, and soft, white sand beaches, CocoCay is a curated playground offering a day in the sun for every taste.

Click here for more information

What kind of activities will I find at CocoCay?

CocoCay is divided into neighborhoods, so it’s easy to choose the right setting for your mood—or to roam between each one.

Thrill-seekers should head straight to Thrill Waterpark and Splash Summit, a colorful cluster of 13 slides and watery activities. Plunge down the white-knuckle Daredevil’s Peak, the tallest slide in North America, at a dizzying 135 feet.

Fly down the Twister on a two-person raft, or race friends down the four-lane Splash Speedway. Unwind in a beach chair, nestled on the shore of the vast wave pool in between rides.

The vast Oasis Lagoon has different coves and three swim-up islands, each one with its own atmosphere. You can rent a beach chair at the water’s edge, or a private cabana in which to relax while your kids splash around at the shallow slope of the lagoon. Every detail has been thought of, right down to the underwater music you’ll hear if you dive down.

Coco Beach Club is a serene, premium space with a shimmering infinity pool, elevated dining in the Club House, its own powdery beach, with beach chairs and gorgeous private cabanas to rent, including an exclusive cluster right over the aquamarine water.

Chill Island is a blissful beach venue with luxurious day beds in Breezy Bay, where you’ll find private cabanas for rent, snorkel gear from the Snorkel Shack, and wave runners to play on.

South Beach offers a happy combination of action and relaxation. Head here for beach volleyball, basketball, snorkeling over the offshore coral reef, or simply soaking up the sun on a beach chair.

Refuel at the Snack Shack, or head to one of the three bars, including the Floating Bar.

For the ultimate view of this paradise, take to the skies at Up, Up and Away, a hot air balloon that gives you a bird’s-eye perspective from 450 feet up. Don’t forget your camera for this one; the views are out of this world.

What should I pack for a day at CocoCay?

You’ll need very little for your fun day ashore. Pack a beach towel, plenty of sunscreen, your SeaPass Card (for purchasing food, beverages, and activities), and some cash if you think you might like to buy souvenirs from the Straw Market.

Remember to bring closed-toe shoes if you want to ride the zipline. Lockers are available for storing personal belongings, and you can always exchange your beach towels for fresh ones.

Here’s a list of other items you might be curious about:

SeaPass® and cash - Not only will you need your SeaPass® card to exit and re-board the ship, you’ll use it to pay for things throughout the island, and if you visit the Coco Beach Club. Please note, there’s also an island market with local Bahamian crafts, where items can be charged with your SeaPass card (until 2:30 p.m.) and cash (USD) is always accepted.

Driver’s Liscence - If you plan to operate a Wave Jet during a guided tour, guests ages 16 to 20 will need to present a valid driver’s license.

Speakers - You’ll find music to set the soundtrack to your day playing throughout the island. But if you’d prefer to listen to your own selection of music, we ask that you please do so with personal headphones.

Towels - Beach towels are available onboard your ship, and can be brought onto the island, which you can refresh throughout the day as desired, at one of three towel stations. Since beach towels are provided onboard based on a check-out/check-in system, you should bring your towels back to the ship with you. Guests who have rented cabanas will have towels at the cabana and may leave the towels there upon departure.

Sun protection - Perfect Day at CocoCay offers complimentary umbrellas and shade structures in many places, but The Bahamas' sun can still be intense. Bring sun protection gear like hats, sunglasses, rashguards or other types of UPF clothing, and sunscreen. There are a lot of water features at Perfect Day at CocoCay, so be sure to reapply sunscreen often.

Proper footwear - Don’t forget proper shoes if you’re planning to ride the Zip Line at Perfect Day at CocoCay. Your shoes must have a closed toe area and be secured around the back of your foot as well. Sneakers or enclosed water shoes are great options.

Bug repellent - Depending on the time of year and time of day, there may be mosquitos, flies or other insects in some areas of the island.

Medications - Bring any prescription medications you may rely on. There are medical facilities on the island, but they may not have your specific medications on hand.

Supplies for baby - Don’t forget bottles and formula, diapers and swim diapers, wipes and sun protection gear for babies and tots.

Strollers - Complimentary beach strollers are located throughout the Island and are available on a first come first served basis.

Drones - Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: Perfect Day at CocoCay, Bahamas or Labadee®, Haiti.

While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated until the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.

GoPro® Cameras - You are welcome to record your Perfect Day at CocoCay memories with your GoPro camera. However, for your safety, personal electronic devices of any kind are not allowed on any of the following attractions:

All water slides at Thrill Waterpark

Adventure Pool in Thrill Waterpark

Splashaway Bay

Captain Jill’s Galleon

On the island’s Zip Line, riders who wish to wear a GoPro must bring their own helmet mount that attaches securely to the helmet or secure GoPro to the body. If the staff notices the camera prevents a guest from safely participating in the activity at any time, they may ask the guest to remove or adjust the camera.

How easy is it to get around and walk from one area to the next?

CocoCay is custom designed for cruise guests, so getting around is easy. It’s also fun to stroll through the different neighborhoods, experiencing the atmosphere in each one.

There’s an accessible tram service for the convenience of all guests, which runs every 10 minutes near the Arrivals Plaza, and complimentary beach-friendly wheelchairs and beach strollers are available on a first-come, first-served basis.

The walk from the ship along the jetty, if you don’t take the tram, is about five minutes to the Arrivals Plaza. From here, the furthest spot on the island is around ten minutes’ walk.

Tram route and all walk times are indicated on the island signage as well as on the Wayfinding Map.

Guests with accessible needs will also find lifts in our pool areas, lower countertops at our bars, ramps to the diing area, accessible restrooms and showers.

You can always head back to the ship if you want a break from the sun, and return to the beach at your leisure. You’ll have a whole day at CocoCay to enjoy yourself.

Does CocoCay have Wi-Fi?

Yes, CocoCay has the same fast Wi-Fi as you’ll find onboard Celebrity’s ships, with different speeds available according to what you’ve purchased; for example, if you have chosen All Included, you will automatically be able to access Wi-Fi on CocoCay. Service may be limited on some of the beaches, but you should nonetheless be able to start uploading envy-inducing Instagram snaps as soon as you step ashore.

I’d like my day at CocoCay to reflect the level of luxury I enjoy in The Retreat on board. Is this possible?

Guests looking for an elevated experience during their day in paradise can choose Coco Beach Club, an exclusive retreat where every moment is infused with luxury.

Float under a tropical sun in the infinity pool, or sip cocktails by the water’s edge. Enjoy freshly prepared dishes at the clubhouse. Upgrade your experience even further with a sumptuous private cabana, complete with concierge service.

Or treat yourself to the ultimate indulgence: an overwater cabana, the first in The Bahamas. This little slice of heaven includes overwater hammocks, showers, and a private slide to swish down into the warm, crystal-clear ocean below.

There’s no better spot to try the Coco Cuvée signature cocktail, a heady mix of Chandon Sweet Star, Malibu rum, coconut water, and pineapple juice.

Make sure you purchase Beach Club admission pre-cruise via Celebrity Cruise Planner, as entry is subject to availability. You may also book a cabana once onboard, if spots are still available. And remember when entering the Beach Club, you’ll need to present your SeaPass® card and wristband delivered to your stateroom the day prior.

Can I make advance reservations for any of the facilities at CocoCay?

Yes, you can book experiences at CocoCay just as you can shore excursions, via Celebrity Cruise Planner online or in the app. These include entry to the Thrill Waterpark, the zipline, the Up, Up and Away balloon, the Coco Beach Club, and private cabanas. If you decide to be spontaneous and treat yourself to any of these on the day of your visit, you can make reservations while on the island (subject to availability).

What kind of bars and restaurants can I expect at CocoCay?

There’s no shortage of choice for every taste at CocoCay. In between racing down the waterslides at Thrill Waterpark, refuel at the Snack Shack, serving up burgers, hot dogs, and salads. There’s a second Snack Shack at Chill Beach.

Dig into sizzling barbecue dishes, sandwiches, salads, and fresh tacos at Chill Grill in the Chill Island neighborhood, or Skipper’s Grill on the opposite side of the island, which has the same enticing menu.

Captain Jack’s, near the Arrivals Plaza where you’ll step ashore, has an all-day party atmosphere, with cooling Coco Locos, chicken wings, steak fries dipped in fiery sauces, and live jam sessions. There’s a charge to dine here.

If you’ve elevated your experience to the Coco Beach Club, you’ll enjoy coffee and pastries in the morning, and an inviting menu with a Caribbean theme at lunchtime, offering dishes like lobster rolls and garlic tiger prawns.

You’ll find gluten free and vegetarian options available at the Coco Beach Club restaurant as well as options to suit most dietary needs. Kosher foods are not prepared on Perfect Day at CocoCay — however, kosher requests can be accommodated onboard Celebrity Cruises ships."

How do I pay for the different experiences at CocoCay?

We recommended pre-booking and purchasing limited-availability experiences at CocoCay pre-cruise or onboard. You will pay for any activities you enjoy at CocoCay using your SeaPass card, so any extras will be charged to your onboard account, just as they are on the ship. If you’ve purchased a drink package, this will apply on the island, too. Dining throughout the island is complimentary, except for the Coco Beach Club, where dining is included in the purchase of admission to the Club.

Bring cash if you want to shop for souvenirs at the Straw Market. Also, don’t forget that many activities and places to eat are complimentary, including the Snack Shacks, the Chill Grill, and Skipper’s Grill.

Water and juice are available in all venues at no charge, and sun umbrellas are complimentary.

Will my All Included package be valid at CocoCay when I am ashore?

Yes, the packages pre-purchased or have chosen on the ship will be reflected in the bars and restaurants on CocoCay. If you’ve chosen All Included, you can enjoy cooling tropical cocktails, cold beer, and wine to your heart’s content.

What facilities are there for children and teens at CocoCay?

There are endless thrills for kids and teens at CocoCay, with lifeguards on duty throughout the park. You can let your teens loose at the Thrill Waterpark, while younger children will enjoy the waterslides at Splashaway Bay. Splash Summit has six slides, from a free-fall drop to The Twister.

Captain Jill’s Galleon has baby slides, water cannons, and a lookout tower, and is geared to younger children. Kids of all ages will love the zipline, which whisks you above the action along 1,600 adrenaline-boosting feet. Then there’s the wave pool, snorkel adventures, and the hot air balloon to try.

Please note that our kids’ club activity program doesn’t take place on CocoCay, but will still be available on board when the ship is docked at the island. Also, younger kids will need to be accompanied by someone over 14 to use the slides in the Thrill Waterpark.

For all Shore Excursions at Perfect Day at CocoCay (except Thrill Waterpark and the Certified Dive), all guests under 16 years of age must be accompanied by a supervising adult from their group 18 years or older."

Is there an adults-only space at CocoCay?

There are no adults-only spaces at CocoCay as we want everybody to enjoy the island. But there are quieter areas where you’ll find that dreamy tropical island sensation, like at Chill Island or the exclusive Coco Beach Club.

Are there designated smoking areas on Perfect Day at CocoCay?

Cigarette, cigar, e-cigarette and pipe smoking is permitted only in designated smoking areas. Please check wayfinding signs on the island for specific locations.

Are cabanas, beach chairs, and umbrellas available at CocoCay?

Beach umbrellas are available at no charge all over CocoCay. Daybeds are yours for a modest fee. Upgrade your experience with a private cabana at Chill Island, South Beach, Thrill Waterpark, and Oasis Lagoon. For the ultimate escape, choose a Beach Cabana or best of all, an exclusive Overwater Cabana at the swish Coco Beach Club.

Some cabanas include access to different neighborhoods. For example, take a cabana at the Thrill Waterpark and six guests will get complimentary access to the slides and activities. A cabana at Coco Beach Club includes access to the club and its facilities for up to eight.

How can I find ships and itineraries that visit Perfect Day at CocoCay?

Just search our site for cruises to the Bahamas and the Caribbean. You’ll want to set the filter to Perfect Day at CocoCay. That will show you all the sailings that stop at Perfect Day at CocoCay.

Are there photographers and photo opportunities on Perfect Day at CocoCay?

Ship photographers are available on the island to capture your adventure at Perfect Day at CocoCay. Be on the lookout for Celebrity photographers wearing a light blue shirt with the Celebrity Cruises logo.

Are photos from the island available for purchase on board?

Photos captured on the island are available for purchase on board in the Photo Gallery and in the Celebrity App. These photos are included with your photo package purchase.

Are there laundry services onboard?

There is a full laundry and dry-cleaning service available onboard for reasonable rates.

Note: The detergent that is used onboard fleetwide is Laundry Neutral Detergent from Ecolab.

Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

Are there laundry facilities available for guest use while onboard?

Self-service laundry is not available onboard, however we do offer a range of full laundry and dry cleaning services for reasonable rates.

Are there self laundry facilities onboard?

There are no public facilities onboard. However, we do offer a full laundry and dry-cleaning services available for reasonable rates

What are the fleetwide opening hours for the Solarium pool and Solarium hot tubs?

The Solarium pool and hot tub hours are 7am – 11pm (not available on Galapagos Ships.)

Are children allowed in the Solarium and/or hot tubs?

Solarium pools: Age 16 and over are allowed in the Solarium pools and hot tubs*.

Hot tubs: Under age 16 must be accompanied by a parent or adult guardian. Diapers, swimmers, or pull-ups may not be used in the hot tubs, even when accompanied by a parent or guardian. 

*Solarium kid's hours available from 5:00 pm – 7:00 pm on select itineraries – Antarctica, Alaska, and the Baltics.

Are children in diapers allowed in the onboard pools?

Due to public health regulations, guests must be fully toilet trained to enter the pools or hot tubs. Diapers, swimmers, or pull-ups may not be used in the pools, even when accompanied by a parent or guardian. 

Where can I find the onboard pool rules?

Pool rules signage is located near every pool with specific rules and guidelines for guests to follow.  

Are complimentary swim vests available for my child to use onboard?

Yes. Complimentary swim vests are located adjacent to the main pool. Please ensure that the swim vest fits properly based on your child’s weight and height. Swim vests are available fleetwide for onboard use (except Galapagos ships). Swim vests are not mandatory onboard. 

Are the main pool(s) and solarium swimming pools onboard freshwater or saltwater?

Millennium has saltwater pools. 

Infinity has saltwater pools. 

Summit has saltwater pools. 

Constellation has saltwater pools. 

Solstice has freshwater pools. 

Equinox has freshwater pools. 

Eclipse has freshwater pools. 

Silhouette has freshwater pools. 

Reflection has freshwater pools. 

Edge has freshwater pools. 

Apex has freshwater pools. 

Beyond has freshwater pools. 

Ascent has freshwater pools. 

Are the hot tubs onboard freshwater or saltwater?

All hot tubs on Celebrity Ships are freshwater. 

Travel and Weather Updates

How do I find out more about an adverse weather or global event impacting my cruise?

"If any itinerary changes take place before your cruise, you can find more information on our website. Any major changes will also be broadcast to you via the email address you have associated with your booking and reflected in your itinerary online/in the app.

Should any itinerary changes or global events impact your cruise while you're onboard, you will receive an in-stateroom letter and notification via a Captain's Announcement over the ship's PA system."

Ensure you get the latest updates by registering your email via your Guest Account

Onboard Health Precautions

What are some of Celebrity’s health policies and recommendations?

Hand Washing

Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

Illnesses and Isolation of Guests

Celebrity Cruises® follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship's medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship's crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.

Fitness to Travel Safely

Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation.

If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company's Access Department prior to booking a cruise vacation. The Access Department can be reached at [email protected] or by calling 1.866.592.7225. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.

Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship's medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.

What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

In compliance with strict standards set by U.S. Public Health Services (USPHS) and the Vessel Sanitation Program (VSP), our ships have always been maintained using the most rigorous cleaning regimens. All ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2/COVD-19/Coronavirus and other pathogens. All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We'll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).

How are you ensuring guests are washing and sanitizing their hands?

Hand hygiene on board has always been a priority for us, as a proven way of helping protect the health and safety of our guests and crew, with numerous hand washing sink stations and hand sanitizer stations located throughout the ship. Now we have increased and enhanced those efforts by increasing the number of Purell® sanitizer stations around the ship by 75% and introducing Purell sanitizer wipe stations in high-touch areas.

How is air circulated and filtered on board? Is the air safe on board a cruise ship?

On Celebrity Cruises ships, 100% fresh ocean air is continuously supplied from outside. Intake of air occurs on one side of the ship for cooling and ventilation, then the air is removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces. Fan coil units in your stateroom and public spaces provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with ~90% efficacy— fine enough to filter aerosolized viruses. An independent study by the University of Nebraska Medical Center confirmed that cross-contamination of air between adjacent spaces is virtually impossible thanks to this powerful system.

How are my linens and towels washed to ensure they are sanitized?

The temperature of washers and dryers onboard follows the guidance of the U.S. CDC to ensure all laundered goods, including towels, bed linens, and cloth napkins, are fully sanitized.

Will personal protective equipment like masks and personal hand sanitizer be available onboard?

We recommend each guest bring their personal preference of protective equipment, but if you do happen to forget or misplace your mask or other items, you may ask the Guest Relations desk or visit the sundry station onboard.

Is it a reccomendation to wear a mask onboard?

While onboard and in the cruise terminal throughout boarding, screening and disembarkation, masks are optional unless otherwise required by local ordinance.

We continuously monitor global health ordinances and may adjust this advisement to ensure the health and safety of our guests and crew. Guests will be notified pre-cruise or onboard, should we make changes to this policy.

Will crew members be vaccinated and wearing personal protective equipment like masks?

The health and safety of our guests and crew is our top priority. All crew members are provided with the tools and the training to follow all new protocols — including how to properly don personal protective equipment like face masks and gloves in roles in circumstances where they may be deemed necessary. Advisement to wear masks is subject to global and local health advisement.

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2/COVID-19/Coronavirus and other pathogens while on the cruise, and if so, how soon do you have results?

If any of our guests or crew members ever feel unwell during their sailing, they can be immediately evaluated by medical staff, with an in-stateroom visit or by video tele-consultation. A multitude of evaluative tests can be conducted right onboard in our medical lab. This is just one capability of our enhanced Medical Center.

In the interest of public health onboard, isolation and/or quarantine may be required to prevent exposure to people who have or may have any kind of infectious disease. A guest that is diagnosed as having an infectious disease by a member of our medical staff onboard will need to isolate onboard for a period of time — either until they can be safely disembarked at a port of call with private transport home, or when the sailing concludes back at the home port where it started. Those guests who meet the threshold to be deemed a close contact will need to meet necessary quarantine and/or testing requirements based on their vaccination status.

Guests who must isolate due to an infectious disease diagnosis will remain in their stateroom or be moved to a stateroom near the medical center where medical staff and Guest Services will check on them regularly, depending on availability. Complimentary amenities including room service and WiFi will be provided.

Guests treated on board may request copies of their medical records by filling out the Online Request Form .

If a guest or crew member tests positive for SARS-CoV-2/COVID-19/Coronavirus or other pathogen while onboard, what is your response plan?

In the event any of our guests or crew tests positive for COVID-19 onboard, we have a robust, tiered response plan in place that we've developed with guidance from local authorities and leading public health experts. The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way. In partnership with local authorities, Celebrity Cruises has developed transport protocols to ensure the ship can return to port safely.

Onboard Safety Precautions

What happens in an emergency situation if I have to disembark the ship during my cruise?

How many life boats will there be on my cruise?

Are there floatation devices onboard for children?

Do you provide anything if I start to feel seasick?

Onboard Security

What security measures are in place onboard?

Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

Learn more here

What is the safety & security onboard?

For Celebrity Cruises® and parent company, Royal Caribbean Cruises Ltd, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation's 42-year operating history - and Celebrity Cruises' 20-year history - illustrates our commitment to the safety of the millions of guests and crew who sail with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It's all part of our commitment to innovation and continuous improvement in every aspect of our business. For additional information on section and security Click Here

My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?

Yes. Just like the security screening at an airport, we also screen all luggage brought on board to ensure everyone’s safety. If an item within locked luggage is prohibited or believed to be prohibited, the bag will be taken to the luggage screening location onboard. The guest is informed to proceed to the designated area to complete the luggage inspection. During the screening process, we will ensure the correct procedures are followed while adhering to any Healthy Sail Panel recommended procedures. If a prohibited item is confiscated, during the luggage inspection process, the guest will receive a Prohibited Items Receipt. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage. The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage. VIEW ITEMS PROHIBITED ONBOARD

Lost and Found

I left a personal item onboard the ship. Is there a Lost & Found department I can contact?

We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. Please click on the link below, so that we may assist you in beginning the process of locating your item. The team will conduct an extensive search for your missing item and provide a response within 5 days.

Learn More.

Ship Contact Info

How do I contact a friend or family member aboard a Celebrity cruise ship?

For all Celebrity ships:

• Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States)

• Dial the appropriate number above.

• The caller will be asked to enter the credit card number and expiration date.

• The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call.

• A voice prompt directs the caller to the specific ship.

• The call is connected to the ship.

• The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom.

• The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.

Future Cruise Reservations

Can I book a future cruise while onboard?

Yes, you may visit the Future Cruise Sales office onboard where you can take advancae of booking your next Celebrity vacation. Celebrity Future Cruise Vacation is a program that allows guests to book their next cruise while still onboard their current sailing. There are two types of Celebrity Future Cruise Vacations:  Cruise Later  and  Cruise Now.

Onboard Religious Services

Will I be able to attend Catholic Mass onboard?

We offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays . Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

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Celebrity Cruise Gratuities (Tips): Full Guide to Cost & How They Work

When it comes to cruising Celebrity, just like with other lines, gratuity charges are a part of life. If you’ve cruised before, then you’re familiar with these charges, which can add up to hundreds of dollars on your cruise.

If you haven’t cruised — or you haven’t sailed on Celebrity — then there are a number of things you should know about the daily gratuity charges as they add up to a significant expense on your trip.

In This Article...

What are gratuities on a cruise anyway?

First and foremost, before we get to the details of the gratuity charges on Celebrity, it’s helpful to understand just what gratuities are. If you haven’t sailed before, they can be a surprise.

These charges are a pre-set amount that acts as a tip that’s paid by each passenger and then distributed to the crew. In the old days of cruising, these tips were done via cash put in envelopes and handed to the crew by passengers at the end of the trip.

Today, it’s all done automatically through your onboard account. So instead of making sure you’ve tipped everyone who has offered service during this cruise, it’s all wrapped up into one payment.

How much are gratuities on a Celebrity cruise?

As a higher-end cruise line, Celebrity charges slightly more than what’s seen by larger “mass market” lines. Still, the rate is comparable.

As of now, Celebrity charges between $17.50 to $21.00 per person, per day, depending on the room that you book:

• $17.50 USD per person, per day for Inside, Ocean View, and Veranda cabins
• $18.00 USD per person, per day for Concierge Class and AquaClass cabins
• $21.00 USD per person, per day for those staying in The Retreat.

Note that as of July 2022 those staying in Retreat or AquaClass rooms have the gratuity amount included with the cruise fare.

These rates can add up. Consider a couple traveling in a balcony (Veranda) cabin. In this case, they would each pay $17.50 per day. That comes out to the following based on the length of the cruise:

• 3 Days: $105.00
• 4 Days: $140.00
• 5 Days: $175.00
• 6 Days: $210.00
• 7 Days: $245.00

( You can use our gratuity calculator here to see how much tips will be on your cruise .)

As you can see, the amount paid can be a significant added expense to your cruise.

Who has to pay gratuities on the cruise?

Some (not all) cruise lines offer a break on gratuities for young children. Celebrity does not. All passengers on the cruise — regardless of age — are charged the daily amount. So a family of four taking a cruise will see a charge for each individual, not just the adults.

How do I pay the gratuities?

When it comes to payment, you have several options.

First, you can prepay the gratuity charge when you book your cruise. It’s as simple as checking a box and having the price added on to your cruise fare. Some people prefer this way as it gets the charge out of the way. Others prefer to delay paying the gratuity charges until they are on the ship.

Second, as mentioned you can wait until you are on the ship to pay the gratuity. In that case, they will be charged to your onboard account, and paid with the payment method on file at the end of the cruise.

The third way to pay is with Celebrity’s All Included offer . With this deal, when you book your cruise you have the ability to just buy the base fare or the All Included fare, which is more expensive. But this offer includes a drink package, wi-fi, and gratuities with the price of the cruise, meaning they are taken care of instead of being an additional, separate charge.

Can I change the amount owed? What if I receive bad service?

For some people, the idea of having to pay a gratuity charge before you’ve even stepped on the ship is strange. Others worry about having to pay a charge if they actually receive poor service while on the ship (frankly, this is unlikely to happen). No matter, some people want to know if you can adjust the gratuity amount owed.

According to Celebrity’s website, “automatic daily gratuities may be adjusted at the guest’s discretion onboard at Guest Relations.”

That said, unless there is something genuinely wrong with the service on the ship, it’s generally considered poor taste to lower the gratuity amount. While some may not agree with the charge, it still goes to help compensate the crew.

What staff/crew is covered by the gratuities?

While a detailed breakdown of how the money paid is divided among crew isn’t available, Celebrity says the following regarding the charge:

“Gratuities for stateroom and restaurant services are shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams.”

So it will cover most spots around the ship, but not all.

Does Celebrity’s gratuity charge cover everyone on the ship? Are there other places to pay a tip?

In general, the gratuity charge covers most places on the ship such as in the dining rooms and your cabin steward. However, there are some places on the ship where you will see an additional tip charge. This is usually anywhere you pay extra for a service like a bar or the spa.

Celebrity charges and 18% additional gratuity on spa and salon purchases. As well, specialty dining sees an 18% rate as well.

Bar services — like the beverage package — see a 20% gratuity rate on purchases.

Is there anything else to know about Celebrity’s gratuities?

Earlier, the All Included rate was mentioned for trips aboard Celebrity. With this rate, you pay a higher cruise fare, but a drink package, wi-fi, and the gratuity is included in the fare.

For some passengers, this rate will make a lot of sense but you’ll want to do the math. You’ll want to compare the extra amount you’ll pay for the All Included fare, but then back out the cost of the items included, such as the gratuities.

For example, if the base rate for a 7-day cruise is $1,000 per person, and the All Included rate is $1,300, then you can back out $122.50 for gratuities from the $300 difference, meaning you’re paying $177.50 for a drink package and wi-fi.

More on Sailing Celebrity:

• Worth It? Celebrity Cruises Drink Packages Explained (Prices, What Is Included, and More)
• Celebrity’s Always Included Offer: How It Works & What to Know

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This ‘tipping culture’ is funny. If you earn so little that you ‘live’ from tips then reconsider taking jobs in such a poor cruise lines that pay you nothing. I always cancel my auto tipping while on board because it is not a part of European culture to tip everyone for nothing. If I see that for example my cabin crew is so good that I’m happy then I tip them by cash. Don’t go with those auto tipping, you just encourage companies that earn lots of money from cheap labour.

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Calling Celebrity (How to get through to a real person w/ less frustration)

By LandLockedInAZ2 , November 18, 2023 in Celebrity Cruises

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LandLockedInAZ2

Need to speak to a real person? Here's a distillation from other threads and my own experience for anybody else who needs it:

TLDR: I got through to a real person with the least hassle/frustration by dialing 888-859-7692 then pressing 2 then 1 at which point I was given the opportunity to request a return call within a specified time-frame (which was actually quite accurate!). If you love details, keep reading: There are at least 3 toll-free numbers you can call:  888-751-7804 (displayed on CelebrityCruises.com) 888-303-6067 (buried within another thread) 888-859-7692 (also buried within another thread)

As far as I can tell from trying each, the functionality of each number is identical to the others.  When you call in, you will be given 2 prompts:  First Prompt: 

- If you are or are working with a Travel Agent Press 1 - If you booked directly with Celebrity, Press 2 - To book directly with a Celebrity sales associate, Press 3

- To ask a question about a past cruise, Press 4

Second Prompt:

- If you reserved with a certified vacation planner, Press 1

- Through a travel agent, Press 2

- If you booked directly through the website, Press 3 Because I had booked online, I tried the first phone number above, then chose 2, 1 which had me on hold for 2.25 hours before I finally gave up (I had it playing in the background while watching a TV show and reading CruiseCritic; otherwise, it would've been complete unbearable!). The annoying thing was that it kept repeating the same message about every 60 seconds: "Please continue to hold. Your call will be answered by our next available representative." There was never any indication of my place in line or approximately how long to expect before I could get through to a real person.  Thanks to some other kind folks here on Cruise Critic, I found the other phone numbers above and one comment that said that they were offered the opportunity to leave a callback number, which does NOT happen on the Press 2 Press 3 option at any of the above-listed lines. I don't know why they want to punish people who book via the website, but considering the glitches that have been reported lately and my confidence in Celebrity as a whole going down by the minute, I decided to proceed with Press 2, Press 1 and was offered the opportunity to leave my name and number, then the automated system said it would be 60-90 minutes. Once I left my information, the estimated time was adjusted to 85 minutes and it was within 2 minutes of that! I did have about 5 minutes waiting on the line before the real person did pick up, but it was far preferable to the indefinite wait on hold.  I approached with kindness and got my needs met very quickly.  I hope this helps other travelers as it seems there are a lot of people calling (the Celebrity rep told me this) and certainly the lengthy hold times confirm that!   

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I feel your pain.  I am so fed up with Celebrity! 

12 minutes ago, Dr. Pam said: I feel your pain.  I am so fed up with Celebrity!   

Another number is:

800-437-3111

Maybe the new president of operations, Laura,  should try calling the advertised number and get the true Celebrity experience.   

mahasamatman

844.418.6824 got me through immediately.

800-437-3111  20- 30 mins this morn

844.418.6824 20-25 min this morn.

On hold  😞  I guess they really do not want my $!  And yes, I am aware that I can pay online, however, there is a change in address and CC on file that I need to speak to Celebrity about prior to payment.  And yes, I usually transfer the rez to a TA for ease and extra OBC or savings.  I missed the 30 day deadline to transfer the rez.  My bad.  

800-437-3111  Phoned again and pressed prompt that said "new booking."  I guess Celebrity has our biz this time.  However, I will checking luxury lines going forward.

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Frequently Asked Questions

Know before you go.

Here are some answers to many of the questions about the cruise experience. Learn about what to do before you cruise, on embarkation day and during your cruise. Also be sure to understand about the documentation that is required to travel and the importance of travel insurance.

If you still have questions then please free to contact us and we'll be happy to help you.

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When can I expect to receive my final documents?

Cruise vouchers will be sent to you via mail or email 2-3 weeks prior to departure. Please note that cruise tickets will not be released by the cruise line until after each guest has completed the pre-cruise registration. Pre-cruise registration can generally be completed after final payment is made.

When will my airline itinerary be made available?

Air arrangements purchased through the cruise line are generally made available about 3 weeks prior to departure. Please note that air schedules are booked at the discretion of the cruise line and cannot be changed. Anyone requiring special itineraries/air carriers must arrange for custom air prior to final payment. The minimum charge for custom air itineraries ranges from approximately $35-$100 per person and additional charges may apply. Custom air should be booked as early as possible to insure flight availability. It is the traveler's responsibility to confirm seat assignments and other special services, such as special meals or wheelchair assistance directly with the airline.

What should I pack?

First and foremost, dress for comfort. Daily life aboard ship and in ports of call is laid-back and casual. You are encouraged to wear whatever makes you feel most comfortable: sportswear, shorts, slacks, sundresses and so on. Warmer temperatures call for clothing made of lightweight, breathable fabrics. For cooler temperatures we suggest casual clothes that can be layered easily. On some days you may need a raincoat and waterproof hat or umbrella. Gloves are a good idea as well. Footwear should include comfortable walking shoes for visits ashore and sandals or rubber-soled shoes for strolling on deck.

In the evening the dress codes varies according to the ship that you are sailing on. Most ships now offer a variety of restaurants to choose from and the dress codes for those restaurants will vary from casual to smart casual to formal. The suggested dress code in the ships' main dining rooms is generally sport shirts and slacks for men and sundresses or pants for women although some guests prefer to dress up for the occasion and are welcome to do so. In specialty restaurants and on the luxury cruise ships, jackets and ties for men are suggested for men and cocktail dresses or a nice pantsuit outfit would be appropriate for women. Tuxedos are no longer the norm for formal nights as even on the most formal of ships, a dark suit and tie are fine for the dressiest occasions. Tuxedos are usually available for rental if preferred. Again, these are guidelines and your evening attire is left up to your discretion.

Can I make restaurant and other onboard reservations in advance?

Many cruise lines now offer a variety of dining options including specialty restaurants. As these restaurants tend to be smaller it is recommended to make reservations in advance during the pre-cruise registration process. Reservations can also be made in advance for the Spa and for some other onboard activities and entertainment venues.

Should I reconfirm my airline reservations?

Most airlines require passengers to check in online on their website 24 hours prior to the flight departure time and to print out boarding passes. At this time you can set your profile preferences to be notified about schedule changes either by email, text or a phone call. Please note that while you need to check in 24 hours prior to your flight departure, boarding passes generally cannot be obtained in advance for international flights as the airlines need to be able to verify the validity of your passport and other boarding documents. Plan to be at the airline counter at least 1-1/2 hours before flight time for domestic flights and 2-1/2 hours before flight time for international flights to account for any possible delays.

Is parking available at the pier?

Parking available at most of the piers and the rates vary by location. Visit our Cruise Port Parking page for links and additional information about the parking facilities for specific ports. Please note that at some piers only cash is accepted.

How do transfers work?

Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

What are the boarding procedures?

Generally, you will be allowed to board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and will be used as your payment method for all onboard charges. In addition, it will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board.

As you walk up the gangway, a member of the cruise staff will welcome you aboard. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You will only have your hand luggage while boarding so be sure to keep important articles such as medicines, cameras, diapers and other necessary items in your carry-on luggage. It's also a good idea to pack your bathing suit in your carry-on luggage so that you can enjoy the pool area while waiting for your luggage to be delivered. Once you are on board you are free to explore the ship. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

What is the visitor policy?

For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.

Can I use my hair dryer, shaver or other electronic equipment?

Most ships have 110-volt outlets in the staterooms however nearly all ships now feature hair-dryers in the cabins. While traveling outside of the US a converter and an adapter is usually necessary for most electronic devices. Some ships sailing outside of North America offer both 110 and 220-volt outlets. Most hotels outside of the US only offer 220-volt outlets.

Can we stay in touch with the outside?

• Mass Media: Most ships have a daily newsletter with news, headlines, selected stock quotes and sports scores. Staterooms on most ships are equipped with televisions featuring a variety of news and entertainment channels.
• Telephone: While most ships have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea. Please note that the costs for ship to shore calling can be quite high. You can make phone calls from most ports and most cellular carriers offer international calling plans as well as Cellular at Sea plans that you can purchase for the specific time period before you depart for your trip. If you plan of making phone calls while abroad then pre-purchasing an international calling plan from your cellular carrier can help save you money. Please note that the Caribbean is considered international and roaming charges will apply if an international calling plan is not purchased. Please contact your specific mobile carrier for detailed information about the calling plans that they offer.
• Fax and Internet: Many ships have fax capabilities and internet access. If you plan on using internet while onboard it is often less expensive to purchase an internet plan. Internet packages vary according to the amount of minutes purchased and can be used by most cell phones, laptops or other mobile devices. Information about specific plans can usually be found in your stateroom or at guest services.

What about tipping?

Gratuities vary by cruise line and are usually added to your shipboard account. A general rule of thumb is to plan for about $12.50 to $15.00 per person per day which includes gratuities for your room steward and dining room staff. On many cruise lines it is now possible to prepay the above gratuities. Certainly, if you have received exceptional service from an employee and want to give an additional tip as a token of appreciation, then cash can certainly be offered. On most cruise lines a 15%-18% gratuity is automatically added to beverage purchases, spa packages and other service related items which you may adjust according to services rendered. Most luxury cruise lines and river cruise lines include tipping in the price and will advise you accordingly.

Will I have a shipboard account?

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise. Cash, VISA, American Express, MasterCard, Discover, and personal or traveler's checks are accepted as payment on most cruise lines.

What is the shipboard check cashing policy?

Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.

Are there laundry services aboard?

Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many ships also have self-service launderettes.

Can we celebrate a "special" day?

All cruise lines will make your "special" day special. Most will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion.

Are there medical services onboard?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Please note that charges are usually incurred for services provided by onboard medical personnel. This is another reason why the purchase of travel insurance is very strongly suggested.

Do the cruise lines offer shore excursions?

Shore excursions can be purchased in advance with the Cruise.com Shore Excursion Department or with the cruise line. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. Excursions can range from simple walking tours to zip-lining, helicopter rides and even custom shore excursions.

Do I need travel insurance?

Travel insurance can be purchased through the cruise line or Allianz Global Assistance prior to final payment with Cruise.Com. prior to final payment with Cruise.Com. The price will vary depending on the cost and length of your cruise. The purchase of travel insurance is strongly recommended. Once you are within the final payment period the cruise lines will impose strict cancellation penalties as outlined in their brochures. These penalties will not be waived even for medical reasons. Travel Insurance plans may also provide emergency medical benefits for covered illness or injury that occurs during your trip. Most personal insurance policies, including Medicare, do not provide coverage outside the U.S. Please contact Cruise.Com for further details.

Do I need a passport?

AIR TRAVEL All U.S. citizens including children must present a passport or other approved travel document when entering the United States by air. U.S. citizens can present a passport, NEXUS card at airports with NEXUS kiosks, U.S. military ID with travel orders, or a U.S. Merchant Mariner Document when on official business.

CRUISE TRAVEL U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person’s identity and nationality. It is accepted for travel by air, land and sea.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

U.S. and Canadian citizen children under age 16 arriving by land or sea from contiguous territory may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

U.S. and Canadian citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

The group should be prepared to present a letter on organizational letterhead with the following information:

• The name of the group and supervising adult;
• A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
• A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child

These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements. Cruise.com is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

OUR RECOMMENDATION Cruise.com strongly recommends that all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

All Non-U.S. citizens: Any non-US citizen who has previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card. All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

IMPORTANT: ALL guests should carefully verify the existing identification requirements for their particular travel situation DIRECTLY WITH THE CRUISE LINE OR THEIR LOCAL CONSULATES OR EMBASSIES, as these requirements may change. Guests arriving for embarkation without proper documentation may be denied boarding and will not be entitled to a refund.

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