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Does Expedia Have 24-Hour Customer Service? Everything You Need to Know

Traveling can be an incredibly exciting experience, but it can also be stressful when things don’t go according to plan. That’s where customer service comes in, and when it comes to booking travel, you want to make sure the company you choose has reliable and efficient customer service. Expedia is one of the largest online travel agencies in the world, but does it have 24-hour customer service? In this blog post, we’ll explore the ins and outs of Expedia’s customer service, including whether or not they offer 24-hour support, how to contact them, and the pros and cons of using their customer service. Whether you’re a frequent traveler or just planning your next vacation, this post will provide you with the information you need to make an informed decision about using Expedia.

What is Expedia?

Expedia is an online travel agency that was founded in 1996 as a division of Microsoft. In 2001, it became a standalone company and has since grown to become one of the largest online travel companies in the world. Expedia operates in over 70 countries, offering travelers the ability to book flights, hotels, rental cars, cruises, and vacation packages. The company has a vast network of travel partners, including airlines, hotels, and car rental companies, which allows them to offer customers a wide range of travel options at competitive prices.

Expedia’s website is user-friendly and easy to navigate, with a variety of search filters that make it easy to find the perfect travel options for your needs. The website also offers travel guides and reviews, so you can get a better idea of what to expect from your trip. Expedia has also developed mobile apps for iOS and Android, making it easy for travelers to book their trips on the go.

One of the unique features of Expedia is the Expedia Rewards program. This program allows customers to earn points on their bookings, which can then be redeemed for discounts on future travel. Expedia Rewards members also have access to exclusive deals and promotions.

Expedia’s Customer Service

Expedia has a reputation for providing excellent customer service, and they offer a variety of ways for customers to get in touch with them. Customers can contact Expedia’s customer service team via phone, email, or live chat. The company also has a dedicated customer service Twitter account (@ExpediaHelp) where customers can ask for help or get support.

Expedia’s customer service team is available 24 hours a day, seven days a week, to assist customers with any questions or issues they may have. The company has customer service teams located around the world, which allows them to provide support in multiple languages.

In addition to traditional customer service, Expedia has developed a self-service platform called Expedia Partner Central. This platform allows hotel partners to manage their inventory, rates, and availability, as well as access analytics and reports. This system streamlines the booking process, making it easier for customers to find the right hotel at the right price.

Expedia’s customer service team is known for being responsive and helpful, with a focus on resolving customer issues quickly and efficiently. The company also offers a satisfaction guarantee, promising to work with customers to resolve any issues and make things right.

24-Hour Customer Service

One of the most significant benefits of using Expedia is its 24-hour customer service. This means that no matter what time of day or night it is, customers can get in touch with Expedia’s customer service team for assistance.

24-hour customer service is particularly important for travelers, as issues can arise at any time. Whether it’s a flight delay or a problem with a hotel reservation, having access to 24-hour customer service can help alleviate stress and ensure that issues are resolved quickly.

Expedia’s 24-hour customer service is available via phone, email, or live chat. The company’s phone support is available around the clock, with separate phone numbers for customers located in the United States and Canada, as well as international numbers for customers located in other countries.

Email support is also available 24 hours a day, and customers can expect a response within 24 hours of sending their message. Live chat support is another option for customers who prefer to communicate via chat rather than phone or email. The live chat feature is available on Expedia’s website and mobile app, making it easy for customers to get help on the go.

In addition to traditional customer service channels, Expedia also has a robust help center on its website. This help center includes a variety of articles and guides on topics like booking, cancellations, refunds, and more. Customers can also use the search function to find answers to specific questions or issues they may be experiencing.

One of the potential downsides of Expedia’s 24-hour customer service is that wait times can vary depending on the time of day and the volume of customers seeking assistance. During peak travel times, such as holidays or the summer vacation season, wait times may be longer than usual. However, the company is known for prioritizing urgent issues and working quickly to resolve them.

How to Contact Expedia’s Customer Service

There are several ways to get in touch with Expedia’s customer service team. The easiest and most convenient way is to use the live chat feature on the company’s website or mobile app. This allows customers to get help quickly and easily without having to wait on hold or navigate through a complex phone tree.

Another option is to call Expedia’s customer service hotline. The phone number is available on the company’s website and varies depending on the customer’s location. Customers in the United States and Canada can call 1-800-319-4834, while international customers can find their specific country’s phone number on Expedia’s website.

Email support is also available 24 hours a day, and customers can expect a response within 24 hours of sending their message. To send an email, customers can fill out the contact form on Expedia’s website or send an email directly to [email protected].

Finally, customers can also reach out to Expedia’s customer service team via social media. The company has accounts on Facebook, Twitter, and Instagram, and customers can send direct messages to the accounts to get help or ask questions.

Pros and Cons of Expedia’s Customer Service

Expedia’s customer service has several benefits, including its 24-hour availability, multiple channels of communication, and knowledgeable representatives. The company’s customer service team is known for being responsive and helpful, with a focus on resolving issues quickly and efficiently. Additionally, the help center on Expedia’s website provides a wealth of information and resources for customers to use.

However, there are also some potential downsides to Expedia’s customer service. Wait times can be long during peak travel times, and some customers have reported difficulty in getting their issues resolved. Additionally, while the company’s representatives are knowledgeable, there have been some complaints about their level of empathy and willingness to go above and beyond for customers.

Alternatives to Expedia’s Customer Service

While Expedia’s customer service is generally reliable and efficient, there are some alternatives for customers who prefer a different approach. One option is to book travel directly through the airline or hotel’s website, which often has its own customer service team available for assistance.

Another option is to use a travel agency or booking service that specializes in personalized service and support. These agencies often have dedicated travel advisors who can assist with everything from booking flights to planning itineraries and recommending activities.

Finally, some credit card companies offer travel concierge services as a perk of their premium cards. These services provide personalized assistance with travel booking and planning, including access to dedicated customer service representatives who are available 24/7 to help with any issues or questions.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions about Expedia’s 24-hour customer service:

• Does Expedia have 24-hour customer service? Yes, Expedia offers 24-hour customer service through various channels including live chat, phone, email, and social media.
• What kind of issues can Expedia’s customer service help with? Expedia’s customer service team can assist with a range of issues including booking changes, cancellations, refunds, and general travel questions.
• Is Expedia’s customer service available in all languages? Expedia’s customer service is available in several languages, although the availability may vary depending on the customer’s location.
• How long does it typically take to get a response from Expedia’s customer service team? Expedia aims to respond to all customer inquiries within 24 hours of receipt. However, wait times may vary depending on the volume of requests.
• Can I cancel my reservation through Expedia’s customer service? Yes, customers can cancel their reservations through Expedia’s customer service team. However, cancellation policies may vary depending on the specific booking and provider.

Tips for Getting the Best Customer Service Experience

To get the best customer service experience with Expedia, there are several tips and tricks that customers can follow:

• Be clear and specific about your issue: When contacting Expedia’s customer service team, be as specific as possible about your issue or question. This will help the representative understand your needs and provide a more targeted solution.
• Use the most convenient channel: Expedia offers multiple channels of communication for customer service, including live chat, phone, email, and social media. Choose the channel that is most convenient for you and provides the quickest response time.
• Keep all relevant information handy: When contacting Expedia’s customer service team, make sure to have all relevant information about your booking or issue on hand. This includes your reservation number, travel dates, and any other relevant details.
• Stay polite and patient: While customer service representatives are there to help, they can only do so much within their given parameters. Staying polite and patient can go a long way in getting your issue resolved in a timely and satisfactory manner.
• Follow up if necessary: If your issue is not resolved to your satisfaction, don’t hesitate to follow up with Expedia’s customer service team. Escalating the issue may result in a more favorable outcome.

Overall, Expedia’s customer service is reliable, efficient, and available 24 hours a day, seven days a week. The company offers a variety of channels for customers to get in touch, including phone, email, live chat, and social media. Expedia’s customer service team is known for being responsive and helpful, with a focus on resolving issues quickly and efficiently. 24-hour customer service is particularly beneficial for travelers, as it allows them to get help at any time of day or night. While wait times may vary depending on the volume of customers seeking assistance, Expedia’s commitment to providing excellent customer service makes it a reliable choice for booking travel.

Home » Online Shopping » Flights / Hotels » Expedia Course » Expedia Customer Service Info and Tips

Expedia Customer Service Info and Tips

Hopefully, nothing goes wrong with your trip when you book through Expedia, and everything’s smooth sailing. However, since Expedia is only a middleman between you and the travel service companies, there is a greater chance that a mix-up will occur than if you book things directly with a hotel, airline, car rental company, or cruise line. This is the unfortunate trade-off for getting better deals on your trips.

Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can read more about how this works at https://techboomers.com/how-to-support-techboomers .

In the event that you need to correct something, you can call Expedia’s customer service hotline at:

• 1-866-310-5768 (inside the U.S.)
• 1-404-728-8787 (international)

Tips for Dealing with Expedia Customer Service

Unfortunately, there are many stories on the Internet about people who feel that Expedia’s customer service department hasn’t treated them very fairly. Regardless of how many of those stories are true or not, the fact of the matter is that we don’t work for Expedia, so we can’t change how their customer service department or their policies work.

The best that we can do for you is give you a set of general pointers so that you’re prepared to deal with Expedia’s customer service department, or one of their partnered travel company’s customer service departments, in case the worst should happen.

Read the fine print . Though we realize this is something that a lot of people don’t like or bother to do, it can save you some frustration when it comes to understanding why Expedia or a travel company isn’t doing much to help you. On the flip side, it can also be a source of evidence for you if you don’t think either of these groups is following their own policies.

Be patient, but persistent . Like most customer service departments of large companies, Expedia’s is very busy, and you should be prepared to be put on hold at points from times ranging from 10 minutes to 30 minutes, or even an hour. Do your best to keep calm and stay on the line for as long as you can. It’s the only way that you’ll make progress in solving the problem on Expedia’s end.

Ask for a supervisor or manager . Generally, the higher up the customer service ladder you go, the better the chance you’ll find someone who has the authority to act on your problem. Again, it may take some patience to get in touch with them, so be prepared for that.

Make physical/written copies of important information . This includes things like booking confirmations or any other special requests that you make through Expedia, such as specific seats on an airplane or a certain number of beds in a hotel room. This way, you have evidence on your side if there’s a problem.

Double-check your bookings with the actual travel companies . These companies are ultimately the ones you’re doing business with and providing the accommodations for your trip. Therefore, they have the final say when it comes to what you get. Plus, they’ll probably be more worried about having their public reputations damaged than Expedia will be.  After you book, call each travel company involved in your trip and ask for a written confirmation of anything specific that you’ve asked for through Expedia, such as a certain hotel room type or seat on an airplane. Or, better yet, record your phone call (and tell them you’re doing so for verification purposes) and ask for verbal confirmation that you’ll be getting exactly what you asked for. This puts the burden on them to back up their word.

Act early and often . The sooner you act and the more you work to resolve a problem, the greater the chance that you’ll be able to get a full refund, or at least some form of compensation. Plus, the problem will be off your mind and you’ll save yourself a nasty surprise.

Ask for physical records… or make your own! A good idea is to always ask for the name and employee ID number of any customer service representative whom you deal with. Also try asking the customer service representative to send you an email saying that they will fix the problem, and stay on the line until you receive it.  Or better yet, record the phone call, and tell the representative on the other end that you’re doing so for verification purposes. Again, this is so that you’ll have evidence to back up your claims if you’re having trouble solving the problem.

If all else fails, consider bringing in a third party . If neither Expedia nor the travel service at the heart of the problem is proving to be much help, consider going to a third party. Call your bank or credit card company and let them know what’s going on, and they may help you recover your money or stop Expedia or one of their partnered travel companies from charging you for anything that you shouldn’t have to pay for.  You may also want to file a complaint with a consumer advocacy group, such as the Better Business Bureau, and see if they will step in to help resolve the problem.

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How to Contact Expedia

Expedia is a travel website that allows users to book flights, hotels, rental cars, cruises and other vacation packages online for a discounted price. When you make a travel purchase through Expedia, you pay for your purchase upfront and receive a confirmation number and email detailing every aspect of your travel plans. If you need to contact Expedia’s customer service to make changes to your itinerary or for any other reason, there are several ways to do so.

Contact customer support at Expedia by calling 800-397-3342. The number is toll-free and operators are available 24 hours a day. Use the automated voice system to direct your call to the correct customer service representative by pushing the number on your phone’s keypad that corresponds with the correct selection.

Visit the Expedia website (expedia.com) to send an email to Expedia. Click on the “Customer Support” link at the top of the page and click on “Send Us An Email” under the “Three Ways to Find Answers” link. Fill out the online email form with your personal information and comments, and submit your email to Expedia.

Write a letter to Expedia with questions, comments or complaints and mail it to:

Expedia, Inc. 333 108th Ave. N. Bellevue, WA 98004

• Expedia: Contacting Expedia.com

About the Author

Tiffany Raiford has several years of experience writing freelance. Her writing focuses primarily on articles relating to parenting, pregnancy and travel. Raiford is a graduate of Saint Petersburg College in Florida.

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Phone: 1-800-397-3342

Address: 3150 139th Ave SE Bellevue, WA 98005 USA

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Website: www.expedia.com

About Expedia

Expedia is one of the world’s leading travel companies. Search over one million flights, hotels, vacation packages and more. Bundle any combination of flight, hotel and car to save time and money. Search things to do in your destination while you’re there and book tours, shows and other experiences ahead of time to save. Expedia also offers vacation rentals and cruises. Whether you are traveling internationally or domestically, Expedia has plenty of affordable options for your next vacation.

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Expedia customer service: everything you need to know.

Where plans can change in an instant, having reliable Expedia customer service is important. When it comes to booking flights, hotels, and vacation packages, Expedia is a go-to platform for many. However, what do you do when you encounter an issue or have a question? That’s where Expedia’s customer service comes into play, ensuring you have a smooth and stress-free travel experience.

Contacting Expedia Customer Service

The first step to resolving any issue with your Expedia booking is to get in touch with their customer service team. Expedia provides multiple contact options to cater to various preferences.

Expedia Customer Service Number : The most direct way to reach Expedia customer service is by calling their dedicated helpline at 1-800-EXPEDIA (1-860-516-6314). The Expedia customer service number 1-800-EXPEDIA (1-860-516-6314) is a lifeline for travelers facing urgent issues or needing immediate assistance. Simply dialing the number connects you with a customer service representative who can guide you through the resolution process. Expedia Customer Service Number: 1-800-EXPEDIA (1-860-516-6314)

Live Chat Support : For those who prefer instant messaging, Expedia offers a live chat feature on their website . This allows you to communicate with a customer service representative in real-time, getting quick responses to your queries. The live chat support is available 24/7, making it a convenient option for travelers in different time zones.

Email Support : If your concerns are not time-sensitive, you can choose to email Expedia’s customer support team. While this option may take longer to receive a response, it allows you to provide detailed information about your issue. Send your queries to [email protected] and expect a reply within a reasonable timeframe.

Social Media Platforms : Expedia is active on various social media platforms, including Twitter and Facebook. You can reach out to them through direct messages or by tagging them in your posts. Social media can be an effective way to get attention to your issue, as companies often prioritize public resolutions to maintain their online reputation.

Expedia App : If you’ve booked through the Expedia app, you can access customer support directly from your mobile device. The app includes a user-friendly interface that allows you to navigate through your bookings and seek assistance seamlessly.

Common Issues and Solutions

Understanding the common issues travelers face and how Expedia addresses them can help you navigate potential challenges more efficiently.

Flight Changes or Cancellations : If your travel plans change, and you need to modify or cancel your flight, Expedia’s customer service can assist you. Keep in mind that airline policies may also apply, and the customer service team 1-800-EXPEDIA (1-860-516-6314) will guide you through the process, including any applicable fees or refunds.

Hotel Booking Issues : Whether you encounter problems with your hotel reservation or need to make changes, Expedia’s customer service is there to help 1-800-EXPEDIA (1-860-516-6314). They can liaise with the hotel on your behalf and provide guidance on cancellation policies and refund eligibility.

Car Rental Problems : If you face issues with your car rental booking, such as vehicle availability or unexpected charges, contact Expedia customer service for assistance. They can help you resolve the matter and provide guidance on the next steps.

Refund Inquiries : If you are eligible for a refund due to unforeseen circumstances, Expedia’s customer service team can guide you through the refund process. It’s essential to understand the terms and conditions of your booking and any applicable refund policies.

Account and Billing Concerns : For issues related to your Expedia account, billing discrepancies, or payment problems, reaching out to customer service is crucial. Provide them with detailed information about your concern, and they will work towards a resolution.

Tips for Efficiently Resolving Issues with Expedia Customer Service

To ensure a smooth and efficient resolution to your concerns, consider the following tips when contacting Expedia customer service:

Have Booking Information Ready : When reaching out, have your booking details, confirmation number, and any relevant documentation readily available. This allows the customer service representative to assist you more effectively.

Be Clear and Concise : Clearly articulate the issue you are facing, providing relevant details to help customer service understand the situation. This includes dates, times, and any communication you’ve had with other parties involved.

Check Policies : Before contacting Expedia, familiarize yourself with the terms and conditions of your booking, as well as the policies of airlines, hotels, or car rental agencies. This knowledge can empower you during discussions with customer service.

Document Conversations : Keep a record of your interactions with Expedia customer service, including names of representatives, dates, and details of the discussion. This documentation can be valuable if you need to escalate the matter or refer back to previous conversations.

Use the Most Appropriate Channel : Choose the contact method that best suits your needs and urgency. For immediate concerns, calling 1-800-EXPEDIA (1-860-516-6314) or using live chat may be more effective, while email can be suitable for non-urgent inquiries.

Here are some frequently asked questions (FAQs) related to Expedia customer service:

• How can I contact Expedia customer service?

You can contact Expedia customer service through various channels:

• Expedia Customer Service Number: 1-800-EXPEDIA (1-860-516-6314)
• Live Chat Support on the Expedia website
• Email Support: [email protected]
• Social Media Platforms: Direct messages or mentions on Twitter and Facebook
• Expedia App: Access customer support directly from the mobile app.
• What should I do if I need to change or cancel my flight booked through Expedia?

If you need to modify or cancel your flight, contact Expedia customer service. They will guide you through the process and inform you about any applicable fees or refund policies based on the airline’s terms and conditions.

• How can I resolve issues with my hotel reservation made through Expedia?

For hotel booking issues, contact Expedia customer service. They can assist in communicating with the hotel and provide guidance on cancellation policies and refund eligibility.

• What do I do if I encounter problems with my car rental booked through Expedia?

If you face issues with your car rental, such as vehicle availability or unexpected charges, contact Expedia customer service 1-800-EXPEDIA (1-860-516-6314). They can help resolve the matter and guide you on the next steps.

• How can I inquire about refunds for my Expedia booking?

If you are eligible for a refund due to unforeseen circumstances, contact Expedia customer service phone number 1-800-EXPEDIA (1-860-516-6314). They will provide information on the refund process and ensure you understand the terms and conditions of your booking.

• What should I do if I have account or billing concerns on Expedia?

For issues related to your Expedia account, billing discrepancies, or payment problems, reach out to customer service 1-800-EXPEDIA (1-860-516-6314). Provide detailed information about your concern for a prompt resolution.

• Can I reach Expedia customer service through social media?

Yes, Expedia is active on social media platforms like Twitter and Facebook. You can contact 1-800-EXPEDIA (1-860-516-6314) them through direct messages or by tagging them in your posts for assistance.

• How can I make my communication with Expedia customer service more efficient?

To ensure an efficient resolution, have your booking details ready, be clear and concise in explaining your issue, check the policies related to your booking, and document your interactions with customer service for future reference.

• Is Expedia customer service available 24/7?

Yes, Expedia’s live chat support is available 24/7 for instant assistance. The customer service number 1-800-EXPEDIA (1-860-516-6314) is also operational around the clock, ensuring you can reach them at any time, especially in case of urgent issues.

• Can I get help with my Expedia booking through the mobile app?

Yes, if you’ve booked through the Expedia app, you can access customer support directly from your mobile device. The app provides a user-friendly interface for seamless navigation and assistance.

In conclusion, Expedia’s customer service is designed to assist travelers in navigating the complexities of travel bookings. Whether you encounter issues with flights, hotels, car rentals, or any other aspect of your trip, knowing how to contact Expedia customer service and being prepared with relevant information can make the resolution process smoother. Travel with confidence, knowing that assistance is just a call 1-800-EXPEDIA (1-860-516-6314), chat, or email away.

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How to cancel an Expedia hotel reservation on a computer or mobile device

• You can cancel an Expedia hotel reservation without fees in just a few seconds on the Expedia site, as long as you're still inside the particular grace period for a reservation.
• You can also cancel hotel reservations using the Expedia app or by calling Expedia at 1-800-397-3342 — just make sure you have your reservation number handy, as you will need to enter it into an automated system.
• On rare occasions, hotels listed on Expedia have non-refundable bookings, so make sure to double-check a hotel's policy before committing.
• Visit Business Insider's homepage for more stories .

So you're not going to Hawaii next month after all? Well, that's a bummer, but if you booked your hotel via Expedia , at least you can cancel the reservation quickly, and in most cases, without any fees. 

That is, as long as you're inside the property's allotted cancellation window, which in most cases is just a few days before the stay start date.

If you are, here's how to cancel an Expedia reservation.

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1. To cancel your hotel on the Expedia site, go to Expedia.com and log into your account on your Mac or PC .

2. Next, click "My Trips" at the top of the screen, then select "Upcoming" on the next page.

3. Click on the hotel booking you're looking to cancel, then click the "Cancel Reservation" button and confirm your action.

How to cancel an Expedia hotel reservation using a mobile device

1. To cancel a hotel booking via the Expedia app, open the app on your iPhone or Android and tap "Trips" at the bottom center. 

2. Tap the hotel booking you're looking to cancel, tap "Cancel," and confirm it.

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The best part? Not only do you have the flexibility to use your TD Rewards Points to pay for all or part of your trip, but eligible TD credit cards can also earn up to 9 points for every $1 spent on travel purchases 1.

TD First Class Travel Visa Infinite * 

• 8 TD Rewards Points per $1 Spent on Travel Purchases at Expedia For TD (Online/ Phone) 1
• Annual $100 TD Travel Credit on your first Eligible Travel Credit purchase of $500 that is made with Expedia For TD 2
• Birthday Bonus - earn up to 10K bonus TD Rewards Points a year (up to $50 value on Expedia For TD) 3,4
• Comprehensive Travel insurance coverage 4

TD Platinum Travel Visa *

• 6 TD Rewards Points per $1 spent on Travel Purchases at Expedia For TD (Online/Phone) 1
• Car Rental Discounts 5,6,7

TD Rewards Visa *  

• 4 TD Rewards Points per $1 Spent on Travel Purchases at Expedia For TD (Online/Phone) 1
• Car rental discounts 5,6,7

TD Business Travel Visa *  

• 9 TD Rewards Points per $1 when you book travel online, or 6 Points per $1 Spent on travel made by phone through Expedia For TD 1

Not only does Expedia For TD provide you with exclusive deals on travel , but y ou r TD points are worth more when redeeming them and you can earn TD points faster when purchasing travel with your TD credit card. 1,9  

Explore with Options

A flight to Las Vegas? How about an all-inclusive stay at a Cancun resort? A house in Banff for a ski trip? All of these are available on Expedia For TD.

No restrictions on adventure

We don't have black-out dates or seat restrictions on flights, 8  which means you're free to book anytime you want.

Redeem and earn points on:

• Flights and packages
• Hotels, vacation rentals, car rental
• Activities and cruises

And you’ll have access to Expedia benefits

Expedia’s Price Guarantee

Find a cheaper Flight + Hotel package within 24 hours of booking or a cheaper hotel rate up to 48 hours before check-in and Expedia will refund the difference. Sign in to find out more.

Save on hotels

Exclusive offers and deals, including up to 20% off hotel stays

Fulltime support

A dedicated customer service team available 24/7 at 1-877-222-6492

How it works

Paying with TD points                        .

It’s easy to shop for travel: Find your ideal trip and pay with your TD Travel or Rewards Credit Card at checkout. On the billing page, select the amount of TD points you wish to redeem.                                                                          

200 TD Rewards Points = $1                            .            .

Every 200 points are worth $1 off travel purchases on Expedia For TD. Redemptions are made in 200-point increments, and travelers need a minimum of 200 points to make a redemption.

Use points for all or part of your trip

For example, if your trip costs $1000, use 120,000 Rewards Points (worth $600). Pay the remainder with your TD credit card and earn up to additional 8 points for every $1 spent 1,9 . That is up to 32k additional points!

Automatic credit for points redeemed

When you purchase travel using TD Rewards Points your TD credit card will be charged the full amount. The dollar value of points redeemed will be credited to your account in 3-5 business days.

Already an eligible TD cardholder?

Use your existing TD online banking credentials to sign in to Expedia For TD and find your perfect trip Sign In

Earn TD Rewards Points on bookings made with your TD Travel Rewards Credit Card and pay with points by redeeming TD Rewards Points towards all or part of your trip. Sign In

Pay for travel and everyday items with your TD Travel Credit Card to earn TD Reward Points. When you're ready, you can redeem TD points to pay for all or part of your trip.

Looking to become a TD travel cardholder?

Learn more about TD’s travel credit cards and choose the one that best matches your spending habits and travel style.

1 TD First Class Travel Cardholders earn eight TD Rewards Points for every dollar spent on travel Purchases made online or by phone through Expedia For TD. TD Platinum Cardholders earn six TD Rewards Points for every dollar spent on travel purchases made online or by phone through Expedia For TD. TD Rewards Cardholders earn four TD Rewards Points for every dollar spent on travel purchases made online or by phone through Expedia For TD. TD Business Travel Cardholders earn 9 TD Rewards Points for every dollar spent on travel purchases made online through Expedia For TD and 6 TD Rewards Points for every dollar spent on travel purchases made by phone through Expedia For TD. Any returned items, refunds, rebates or other similar credits will reduce or cancel the TD Rewards Points earned on the original Travel Purchase. Fees, Cash Advances (including Balance Transfers, Cash-Like Transactions and TD Visa Cheques), interest charges, optional service, refunds, rebates or other similar credits do not earn TD Rewards Points. Other Conditions: Offer may be changed, withdrawn or extended at any time and cannot be combined with any other offer.

  2 In order to receive the TD Travel Credit, the Account must be open, active and in Good Standing. An Eligible Travel Credit Purchase means:    • A Hotel, Motel, Lodging, or Vacation Rental Purchase of $500.00 CAD or more made with Expedia For TD;    • A Vacation Package Purchase of $500.00 CAD or more made with Expedia For TD, that includes a Hotel, Motel, Lodging or Vacation Rental booking packaged with a transportation booking.   See your TD Rewards Program Terms and Conditions for more details.  

3 Each year, receive a TD Rewards Birthday Bonus (“Birthday Bonus”) equal to 10% of the TD Rewards Points earned while using the TD First Class Travel® Visa Infinite* over the 12 months preceding the Primary Cardholder’s birthday, to a maximum Birthday Bonus of 10,000 TD Rewards Points. For the first year, we will only award the TD Rewards Birthday Bonus based on the TD Rewards Points earned from October 30, 2022, to your next birthday. Previously earned points on other Rewards Cards, Acquisition Bonus Points, or other Promotional Rewards Points earned do not count towards the Birthday Bonus. 

4 Insurance coverages are subject to conditions, limitations and exclusions. For more information, (including information on the insurer and/or administrator) please refer to the Certificate of Insurance included with your TD Credit Cardholder Agreement.

5 Rate displayed by Expedia For TD reflects the discounted offer.  No discount code needs to be applied. 

6 Provided by Avis Rent A Car System ULC. Minimum discount offer subject to discount code  and to terms and conditions which may change without notice. Blackout dates may apply. Base rate refers to time and kilometer/mile charges only. Taxes, fees and surcharges are extra. The Toronto-Dominion Bank is not responsible for any vehicles, services, discounts or other offers made available by Avis Rent A Car System ULC.

7 Provided by Budget Rent A Car System, Inc. Minimum discount offer subject to discount code and to terms and conditions which may change without notice. Blackout dates may apply. Base rate refers to time and kilometer/mile charges only. Taxes, fees and surcharges are extra. The Toronto-Dominion Bank is not responsible for any vehicles, services, discounts or other offers made available by Budget Rent A Car System, Inc.

8 Subject to carrier/space availability.  9 Every 200 TD Points redeemed are worth $1 in travel savings off the cost of Travel Purchases made through Expedia For TD. Redemptions can only be made in 200 TD Points increments. * Trademark of Visa International Service Association; Used under license.

Expedia starts testing AI-powered features for search and travel planning

In an effort to get ahead of its competitors in the travel ecosystem, online travel agency Expedia said it will soon launch an AI assistant to bolster features like search, itinerary building, trip planning and real-time updates like flight delays.

The company, which runs a variety of online travel aggregators and metasearch engines, is debuting a bot named Romie that’s been trained on a mix of in-house and OpenAI models. The bot can help users search for hotels, build itineraries for their trips and make small changes. The bot can be included in iMessage chat groups, or you can talk to it one-on-one on WhatsApp. For these apps, the bot sits behind a phone number and leverages ChatGPT.

You can chat with Romie by mentioning the bot on iMessage and ask it to summarize an itinerary it has built or suggest restaurants. The bot can take you directly to the Expedia app with links to an itinerary or suggestions.

Expedia is also introducing smart search on its site, which lets users describe what kind of hotels they want instead of selecting filters. For instance, you can type “Rooftop and view of the sea” while searching for hotels, and the search will return the best hotels with those features.

The company is testing all these features with a limited audience through its EG Labs program, which allows U.S.-based users to try the new features.

Expedia said it pulls in data from various sources like AccuWeather and Yelp Network to tailor the search and the bot. The company said this allows it to update travelers on flight changes or changes in weather. It can also suggest, for example, hotels near the airport in case of a canceled flight.

Expedia started experimenting with AI last year when it introduced an in-app travel planning experience that used ChatGPT . It seems the company is now working on integrating AI into its core feature set.

Expedia’s rivals have also made some moves. Booking.com introduced AI-powered trip planning features in June 2023, and Airbnb has tested AI-aided review summaries and is aiming to build what it calls the “ultimate concierge.” In March, Kayak launched a new conversational tool and a screenshot-based price comparison feature.

Startups are also banking on AI-powered features to take on incumbent travel platforms. Costanoa Ventures-backed Mindtrip is building an AI travel agent for users , while Vancouver-based Pilot is using AI to make travel planning more social .

Layla, which counts firstminute capital, M13, Booking.com’s co-founder Andy Phillipps, Skyscanner co-founder Barry Smith and Paris Hilton as investors, is building an end-to-end travel recommendation app with the help of existing data and creator content. The company also acquired FLYR.com and Jason Calacanis-backed AI itinerary builder Roam Around earlier this year .

Rathi Murthy, CTO of Expedia Group, told TechCrunch over a call that despite a ton of competition in the space, the company is confident that its solution will stand out because it plays multiple roles.

“While everybody talks about AI assistants, for me, having an AI assistant that is a travel agent, personal assistant, concierge, and always there at the ready for you to make changes, remedy your trip, and remove fit across the entire process proactively is a game changer. […] We have been able to take the Expedia experience outside of our ecosystem and into channels like iMessage or WhatsApp and take advantage of that, which I think is unique,” he said.

Murthy said that the only reason Romie can’t be used in WhatsApp group chats yet is they have not yet figured out the dynamics of how the bot would work in that setting rather than any technical challenges.

Expedia also said it would launch a cross-date price comparison tool, an AI-powered help page, and guest review summaries as part of its spring update.

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Fast-forward to mid-May, Expedia announced an "AI-powered travel buddy" called Romie. As the name might suggest, this chatbot is supposed to help you with all your traveling needs, whether it's booking and canceling hotels, searching for attractions and securing tickets, or providing your loved ones with information about your itinerary.

Romie is one of many AI offerings that will help kill the Rabbit r1. As a reminder, one of the features Rabbit demoed in January was booking trips by voice. Then again, I'll also say that Romie sounds like little more than a custom GPT, albeit one that has a very particular set of skills.

Considering the demos Expedia showed off for Romie, it looks like you'll be able to integrate the AI travel assistant into your group chats, including end-to-end encrypted iMessage conversations. Apparently, all you need to do is add its phone number to a group chat.

Romie will be able to access the contents of the chat and offer travel-related suggestions based on it. It'll act like a travel agent that can help you purchase plane tickets, book hotels, and make reservations for restaurants or other local attractions you might visit.

The chatbot will also let you personalize Expedia searches. You can add filters like early check-in or rooftop views to find hotels that match your needs. And Romie will apparently remember your preferences across searches.

It's unclear how, but Romie might also get access to some of your emails. It might pull information from them and suggest restaurants and activities near your hotel, for example.

Interestingly, Romie will also monitor things like the weather at your destination. It will advise if the weather might disrupt your plans and help with cancelations if need be. It'll also provide alternatives to your initial itinerary so you can still make the most of your vacation.

Moreover, Romie will inform people in our group about your itinerary. That way, people picking you up from the airport will know if your flight is on time or delayed.

As I said before, the whole Romie experience sounds like a custom GPT model focused on working with Expedia properties. But it's smarter than a custom GPT, as it can place orders for you and cancel reservations. That means Romie can access your payment information when needed. Furthermore, the ability to work with iMessage and email is interesting but not clearly explained.

Finally, it's unclear what large language model powers Romie. Unless Expedia built it from the ground up, it could be ChatGPT .

Also, Expedia doesn't say what happens with the user data that Romie can access. Furthermore, it's unclear whether chats with Romie will help train the chatbot. But the AI assistant will be able to save your preferences.

That said, Romie won't be available to all Expedia users right away. Initially, Romie is available in beta via Expedia's EG Labs. We should learn more about it as it rolls out more widely.

More AI experiences on Expedia

Expedia has other genAI travel experiences ready for travelers in addition to Romie. Travelers can access customized itineraries based on AI recommendations. Expedia and Hotels.com will also support self-service booking management to help with changes, cancelations, and air credit redemption.

AI will also help with the fine print related to your travels via updated Help Center experiences on Expedia and Hotels. Also, AI summaries will be available for guest reviews, which is a feature that should become standard for any travel site.

Expedia's AI products will also support price comparisons for hotels and flights across dates on Expedia and Hotels.com in the US. A destination comparison feature will also be coming to Expedia, Hotels.com, and Vrbo customers globally, letting them discover and compare new destinations.

While Romie is available in beta right away, the other AI features Expedia announced will roll out over the summer.

The post Expedia's Romie wants to be your AI travel agent appeared first on BGR .