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Travel & Lifestyle Customer Service
Bring Membership to life by curating unique travel and lifestyle experiences.
Find your place on Team Amex
Whether it’s helping to plan a once-in-a-lifetime trip or booking a business-as-usual flight, you’ll curate meaningful itineraries and craft personalized experiences for customers from start to finish – and you can grow your skills and build your expertise through ongoing coaching and industry-leading training. With roles like Travel Counselor, Membership Executive, and more, you’ll be empowered to set a world-class standard of service.
Everyday Recognition
We take great pride in the contributions of our colleagues and how they back our customers whether that’s through our annual Pacesetters Award or other recognition programs.
Best-in-Class Learning & Development
Experience our culture of continuous learning through personalized development programs, tools and coaching and build a long-term meaningful career in an inclusive environment.
Leaders That Have Your Back
Learn from some of the best leaders in the industry that genuinely care about your holistic well-being.
Meet our Travel & Lifestyle Customer Service Colleagues, delivering exceptional experiences every day
"Reflecting on the thoughtful text messages, cards, and flowers I received from peers during an uncertain time of my life, I know my colleagues genuinely cared about my well-being. Being supported in moments like that reaffirms my sense of belonging at American Express.”
Barbara • Tampa, FL
COLLEAGUE SINCE '04
“Amex Flex has given me the space to balance my work and personal life as I am able to work from home while also having the benefit of in-office collaboration. Last year, I was able to work from home and save time commuting. That extra time back in my day gave me more time to look after my mom as she recovered from surgery, which meant so much to us both."
Paola • London, UK
COLLEAGUE SINCE '10
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AMERICAN EXPRESS CO Travel Consultant Salary in the United States
How much does a Travel Consultant make at companies like AMERICAN EXPRESS CO in the United States? The average salary for Travel Consultant at companies like AMERICAN EXPRESS CO in the United States is $67,785 as of April 24, 2024, but the range typically falls between $59,427 and $76,142 . Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About AMERICAN EXPRESS CO
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What does a Travel Consultant do at companies like AMERICAN EXPRESS CO?
Get a first-class start to your travel industry career
If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive 11-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant . Are you up for the challenge to join a leader in the travel industry?
From learner to leader, see the bigger picture
Once you’ve completed the training, you will be ready to take whatever travel request comes your way in our call center:
- You will delight our Premium Card Members with unforgettable experiences
- As a consultant, you will refine understanding by asking personalized fact finding questions
- If you are not a travel expert yet, you will know where to look to find the information you need
- You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
- You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation
- At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
- You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty
Qualifications
What you need to thrive
- Proven ability to provide premium customer service
- Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles. Travel reservation experience is a plus.
- A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
- Natural consultative skills, with the ability to offer confident recommendations
- Sufficient geography knowledge
- The resilience and composure to remain positive under pressure and constantly evolving circumstances
- Confident computer skills are vital as you’ll be using multiple tools and systems daily
- Excellent time management & multi-tasking skills
- Executive presence
- Ability to collaborate in person with all levels of leadership
- Ability to thrive in a metric driven and team-based environment, with a healthy competitiveness to meet and exceed goals
- The flexibility to work shifts, including nights and weekends
The Phoenix Service Center hours of operation are from 8am – 7pm Monday – Sunday (7 days a week). Hours of operation could change do to business need.
Why American Express?
What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. The powerful backing of American Express.
American Express is an equal opportunity employer.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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Understand the total compensation opportunity for Travel Consultant at companies like AMERICAN EXPRESS CO, base salary plus other pay elements
Average total cash compensation.
Includes base and annual incentives
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Browse Travel Consultant Jobs in Major Cities
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The estimated total pay range for a Travel Consultant at American Express is $43K-$63K per year, which includes base salary and additional pay. The average Travel Consultant base salary at American Express is $49K per year. The average additional pay is $3K per year, which could include cash bonus, stock, commission, profit sharing or tips.
Find your place on Team Amex. Whether it's helping to plan a once-in-a-lifetime trip or booking a business-as-usual flight, you'll curate meaningful itineraries and craft personalized experiences for customers from start to finish - and you can grow your skills and build your expertise through ongoing coaching and industry-leading training.
Average American Express Travel Consultant yearly pay in the United States is approximately $44,654, which is 8% below the national average. Salary information comes from 47 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Please note that all salary figures are ...
The average hourly pay for a Travel Consultant at American Express Co. (AMEX) is $21.03 in 2024. Visit PayScale to research travel consultant hourly pay by city, experience, skill, employer and more.
Learn about Travel Consultant careers at American Express. See jobs, salaries, employee reviews and more for Travel Consultant careers at American Express ... Jobs. Browse open jobs at American Express. slide 1 of 1. slide1 of 1. Travel Consultant - Travel & Lifestyle Services. Phoenix, AZ. $20.00 - $28.85 an hour. 22 days ago. View job.
Average American Express Global Business Travel Travel Consultant yearly pay in the United States is approximately $49,520, which meets the national average. Salary information comes from 32 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
The average salary for Travel Consultant at companies like AMERICAN EXPRESS CO in the United States is $66,234 as of October 25, 2023, but the salary range typically falls between $57,730 and $74,738. ... The chart shows total cash compensation for the AMERICAN EXPRESS CO Travel Consultant in the United States, which includes base, and annual ...
The average Travel and Lifestyle Consultant base salary at American Express is $40K per year. The average additional pay is $4K per year, which could include cash bonus, stock, commission, profit sharing or tips. The "Most Likely Range" reflects values within the 25th and 75th percentile of all pay data available for this role.
The estimated total pay range for a Travel Consultant at American Express is $52K-$87K per year, which includes base salary and additional pay. The average Travel Consultant base salary at American Express is $62K per year. The average additional pay is $5K per year, which could include cash bonus, stock, commission, profit sharing or tips.
Updated April 19, 2024. What is the average salary of American Express Travel Consultant? American Express Travel Consultants earn $37,000 annually, or $18 per hour, which is 3% lower than the national average for all Travel Consultants at $38,000 annually and 56% lower than the national salary average for all working Americans. The highest paid Travel Consultants work for Pinnacle Travel ...
Today's top 22 American Express Travel Consultant jobs in United States. Leverage your professional network, and get hired. New American Express Travel Consultant jobs added daily.
Travel Consultant (Current Employee) - Washington, DC - March 13, 2024. Working as a travel consultant at Amex may not be the ideal job for everyone. While the company is reputable, the role often involves repetitive tasks and limited growth opportunities. The job can be demanding, requiring long hours and dealing with diverse customer needs.
The typical American Express Travel Consultant salary is £24,128 per year. Travel Consultant salaries at American Express can range from £21,815 - £35,594 per year. This estimate is based upon 32 American Express Travel Consultant salary report (s) provided by employees or estimated based upon statistical methods.
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The average American Express Global Business Travel salary ranges from approximately $51,531 per year for Travel Consultant to $128,861 per year for Senior Engineer. Average American Express Global Business Travel hourly pay ranges from approximately $18.28 per hour for Customer Care Specialist to $29.14 per hour for Agent.
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