tourism manager responsibilities

Tour Manager Job Description [Updated for 2024]

In the world of tourism, the importance of tour managers has never been more significant.

As travel and tourism evolve, so does the need for skilled individuals who can plan, manage, and enhance our travel experiences.

But what exactly is expected from a tour manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of the travel industry,

You’re in the right place.

Today, we’re presenting a fully adaptable tour manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Tour Manager Duties and Responsibilities

Tour Managers oversee and coordinate all aspects of travel for a specific group or individual, providing a seamless and enjoyable experience.

They handle everything from logistical planning to the on-ground management of the tour.

Their responsibilities include:

• Planning, organizing, and conducting long distance travel, tours, and activities for groups or individuals
• Coordinating travel logistics, including transportation, accommodation, dining, and entertainment
• Communicating with travel agents, airlines, hotels, and local travel service providers to ensure smooth travel arrangements
• Providing detailed itineraries and travel information to tourists, ensuring they are informed about their trip details and schedules
• Handling unforeseen problems and complaints and determining eligibility for money returns
• Ensuring the safety and satisfaction of all travelers by attending to their needs and resolving any conflicts or issues that arise
• Overseeing the financial aspects of the tour, including budget planning and expenses tracking
• Conducting educational or informative talks about the tour destination, including historical, cultural, or scientific insights
• Maintaining a strong professional relationship with vendors and service providers

Tour Manager Job Description Template

We are seeking a detail-oriented and organized Tour Manager to plan, organize and execute tours.

Your responsibilities will include coordinating transportation and accommodations, managing staff, and handling any issues or emergencies that arise.

You will also manage the tour budget, keep detailed financial records, and negotiate contracts with vendors and suppliers.

Our ideal candidate is an excellent problem solver with a deep understanding of event planning and logistics.

You should also have strong leadership skills and be able to handle stressful situations with grace and professionalism.

Ultimately, the role of the Tour Manager is to ensure all tours run smoothly and guests have a memorable and enjoyable experience.

Responsibilities

• Plan and organize tours, including transportation and accommodations
• Manage tour staff and coordinate their schedules
• Handle any issues or emergencies that arise during the tour
• Manage the tour budget and keep detailed financial records
• Negotiate contracts with vendors and suppliers
• Ensure all guests have a positive and memorable experience
• Handle all logistics and operational details of the tour
• Communicate effectively with staff, vendors, and guests
• Adhere to all company policies and regulations

Qualifications

• Proven work experience as a Tour Manager or similar role
• Excellent problem-solving and leadership skills
• Strong organizational and planning skills
• Ability to handle stressful situations with grace and professionalism
• Knowledge of budgeting, bookkeeping and reporting
• Proficiency in MS Office and tour management software
• Excellent communication and negotiation skills
• Availability to travel as needed
• Relevant certification or degree in Tourism or Hospitality is preferred
• Travel allowance
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities

Additional Information

• Job Title: Tour Manager
• Work Environment: Varies based on tour. Travel is required.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Tour Manager Do?

Tour Managers are responsible for coordinating and organizing tours across different locations for a group of travelers.

They may work for travel agencies, hospitality companies, or may be self-employed.

Their primary role involves planning detailed itineraries, selecting suitable transportation and accommodation, arranging tickets for various destinations, and ensuring that the tour stays within the budget.

Tour Managers also accompany the group throughout the tour to manage any issues that may arise.

They serve as a bridge between the tour group and various service providers such as hotels, restaurants, and local attractions.

They are often tasked with providing information about various destinations, narrating historical or cultural facts, and managing any emergencies or unexpected situations that might occur during the tour.

Their main goal is to ensure the tour operates smoothly, and that the tourists have a memorable, enjoyable, and safe travel experience.

In addition, Tour Managers may also be responsible for marketing and selling tour packages, negotiating with service providers, and handling administrative tasks such as booking confirmations and payment processing.

Tour Manager Qualifications and Skills

A proficient Tour Manager should have a variety of skills and qualifications to ensure smooth and successful travel experiences, such as:

• Excellent organizational skills to plan and implement tour schedules, manage accommodations, and arrange for transportation
• Strong communication skills to clearly convey information about travel plans, tour details, and cultural norms to tourists
• Interpersonal skills to interact effectively with a diverse group of tourists, build rapport, and handle any interpersonal issues that might arise
• Problem-solving skills to identify and address any issues or challenges that might arise during the tour, such as changes in schedule, transportation issues, or tourist complaints
• Knowledge of the tourism industry and various travel destinations to provide insightful and enjoyable experiences for tourists
• Customer service skills to ensure that tourists feel valued and satisfied with their tour experiences
• Crisis management skills to handle emergencies or unexpected events in a calm and efficient manner
• Physical stamina as the job may require long hours of standing, walking, or traveling

Tour Manager Experience Requirements

Tour Managers typically have a background in tourism, hospitality, or a related field, often obtained through a degree program or relevant coursework.

This provides them with foundational knowledge in travel coordination, logistics, and customer service.

In terms of practical experience, entry-level tour manager candidates often have 1 to 2 years of experience in the travel or hospitality industry.

This could be through internships, part-time roles, or full-time positions such as tour guide, travel agent, or hotel staff.

Candidates with 3 to 5 years of experience usually have more in-depth knowledge of travel planning, coordination, and customer service.

They may have previously worked in roles such as travel consultant, events coordinator, or even as an assistant tour manager.

Those with more than 5 years of experience typically have solid leadership and management skills, often gained through roles that required team supervision, crisis management, and strategic decision-making.

These candidates are often ready for more challenging roles as a Senior Tour Manager or Director of Tours.

In addition to the years of experience, fluency in multiple languages, excellent communication skills, and a passion for travel are often highly desirable traits for a Tour Manager.

Tour Manager Education and Training Requirements

Tour Managers usually have a bachelor’s degree in Tourism, Hospitality Management or a related field.

They need to have extensive knowledge of various travel destinations, the tourism industry, and customer service skills.

Some positions may also require fluency in multiple languages, especially in international tourism.

Practical experience in the travel industry, such as working for a travel agency or hotel, is often considered crucial.

This is usually obtained through internships or entry-level positions.

There are also numerous certification programs available for those wanting to specialize in specific areas of travel and tourism, such as sustainable tourism or adventure tourism.

While not necessarily required, possessing a master’s degree in Tourism or Business Management can provide an advantage, especially for those seeking leadership positions.

Continuing education and staying current with trends and developments in the tourism industry is vital for career advancement.

This may involve attending industry seminars, workshops, or related courses.

Tour Manager Salary Expectations

A Tour Manager can expect to earn an average salary of $55,000 (USD) per year.

However, the actual earnings may differ depending on the level of experience, the scale of tours managed, and the location of work.

In addition, the salary could be augmented by bonuses or commissions based on the success of the tours managed.

Tour Manager Job Description FAQs

What skills does a tour manager need.

A Tour Manager should possess strong organizational and planning skills to coordinate all aspects of a tour.

Excellent communication and people skills are also required as they need to liaise with various parties such as tour guides, travel agencies, and guests.

Good problem-solving abilities are necessary to handle any unexpected issues that may arise during the tour.

A Tour Manager should also have a good understanding of the tourism industry and destinations they manage.

Do Tour Managers need a degree?

While a degree is not strictly necessary, having a degree in travel, tourism, hospitality management, or a related field can be advantageous.

Many Tour Managers also have previous experience in the travel and tourism industry.

It is also important for a Tour Manager to have a valid driver’s license and often, knowledge of multiple languages.

What should you look for in a Tour Manager resume?

When reviewing a Tour Manager’s resume, look for previous experience in the tourism industry or in a role that required organization and coordination of events or activities.

Proficiency in multiple languages, leadership skills, and a good understanding of customer service are also important.

The resume should also reflect the individual’s passion for travel and ability to handle stressful situations.

What qualities make a good Tour Manager?

A good Tour Manager is someone who is highly organized, detail-oriented, and capable of multitasking.

They need excellent interpersonal skills to deal with diverse groups of people and should be able to handle any crisis or emergency calmly and effectively.

They should also have a passion for travel and a deep knowledge of the areas they’re overseeing.

Is it difficult to hire a Tour Manager?

Hiring a Tour Manager can be challenging as the role requires a unique blend of skills, including leadership, organization, customer service, and a broad knowledge of travel and tourism.

In addition, a good Tour Manager should have the ability to handle crisis situations, be a good problem solver, and be adaptable to changing circumstances.

As such, finding a candidate with all these qualifications can be a demanding task.

And there you have it.

Today, we’ve taken you on an insightful journey into what it truly means to be a tour manager .

Surprising, isn’t it?

It’s not just about planning trips.

It’s about orchestrating unforgettable travel experiences, one destination at a time.

With our definitive tour manager job description template and real-world examples, you’re perfectly equipped to take the plunge.

But why limit your horizons?

Explore further with our job description generator . It’s your go-to resource for precision-tailored job listings or refining your resume to perfection.

Every destination is a part of the larger journey.

Let’s craft those experiences. Together.

Reasons to Become a Tour Manager (Experience Different Cultures)

How to Become a Tour Manager (Complete Guide)

Disadvantages of Being a Tour Manager (Surviving Stressful Situations)

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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• Tourism Manager

How to Become a Tourism Manager

• Career Types
• Work Environment
• How to become
• Skills and Traits
• Certifications/Internship

Who is a Tourism Manager?

Travel makes one modest. You see what a tiny place you occupy in the world ~ Gustave Flaubert

A Tourism Manager is a professional who manages the day-to-day operations of a tourism company. An Individual in a career as a Tourism Manager is responsible for promoting tourism through advertising campaigns and strategies. The Tourism Manager is required to work with tourists from all over the world, who come from different cultures and traditions.

An individual in a tourism management job must develop outstanding sales skills to attract people to pay for exciting vacations around the world. An individual in a career as a Tourism Manager acts as a departmental manager and supervises overall day-to-day operations for the smooth functioning of the business. He or she oversees the advertising efforts of the tourism agency, procures sales of tourist packages and arranges tour packages for clients. 

Quick Facts for Tourism Manager

Male, Female, Others

A career as a Tourism Manager is dominated by the male population. There are not any gender-based restrictions in becoming a Tourism Manager. Anyone can choose to become a Tourism Manager. 

A Tourism Manager career is not suitable for candidates with special needs as he or she may be required to travel frequently to guide tourists. The job is quite stressful and also comes with desk-based roles depending on the tasks.

Table of Contents for Tourism Manager

What is the role of tourism manager.

The Tourism Manager is responsible for managing the tourism information centres, supervising staff, development, business management as well as office systems management. He or she is required to assist tourists, identify various target markets and design appropriate packages to meet the client’s requirements. A Tourism Manager is required to prepare presentations on tourism awareness for new initiatives. 

The Tourism Manager roles and responsibilities involve liaising with the media to promote tourism and encourage community involvement and awareness. He or she selects and hires staff members, and develops contacts and relationships with travel suppliers like airlines, car rental agencies, and hotels. A Tourism Manager develops strategies to increase tourism by promoting.  

Document Verification

A Tourism Manager is required to verify the documents of the tourists such as tickets, passports, seat allocation and other special requirements which may include their stay, hotel reservations and other things.

Taking Enquiries

The Tourism Manager roles and responsibilities are to take enquiries and respond to them. He or she is required to offer help in case any problem arises with tourists concerning their accommodation, ticket, reservations, luggage or any medical emergencies as well.

The tourism manager job description includes liaising with hotels, coach companies, restaurants and other clients. He or she may also advise about facilities, tourist sites, restaurants, shops and other attraction spots at each destination.

Types of a Tourism Manager

In this section, we have discussed various types of tourism manager or career options related to it with their job description. 

Travel Agent : A Travel Agent job involves providing advice on destinations, planning trip itineraries and making travel arrangements. He or she may be required to assist with the transportation, lodging and admission to entertainment activities for groups and individuals planning trips. 

Travel Planner : A Travel Planner provides support to clients in making travel arrangements. He or she works in an office environment, makes reservations, books flights and arranges transport. A Travel Planner may also be required to visit holiday resorts to check the facilities provided to clients.

What is the workplace/work environment of Tourism Manager like?

A tourism manager is a managerial role offered in the tour and travel industry. An individual in a tourism management job usually works in an office environment. Several organisations offer remote work and work-from-home employment shifts. Depending on the role and organisation, a tourism manager may be required to travel to check the facilities such as accommodation and other services provided to tourists by the agency. 

Does Tourism Manager require travelling?

The tourism manager career travel requirements vary depending on the organisation. This career has an opportunity for desk jobs, remote jobs and work-from-home jobs.

Time Pressure

A tourism manager works under frequent time constraints. He or she has to take queries of tourists and respond to them with satisfactory information without causing any inconvenience. A tourism manager may occasionally be required to work extended hours to meet deadlines or during emergencies, he or she is required to work extended hours.

How to become a Tourism Manager?

Steps to become a tourism manager.

A Tourism Manager is a professional who promotes tourism in his or her region and provides assistance to tourists. If you are passionate about tourism and enjoy sightseeing then this career is for you. In this section, we have provided step-by-step guidance on how to become a Tourism Manager in India.

Identify and Develop Relevant Skills

Enrol in formal training/course, pursue certification courses, build a strong resume, gain practical experience, apply for job, begin your career.

To become a Tourism Manager you will be required to possess relevant knowledge and skills including soft skills and hard skills. Below we have discussed Tourism Manager skills. 

The Tourism Manager’s soft skills are 

Adaptability and Flexibility

Teamwork and Creativity

Effective Communication

Decision-Making Skills  

Time Management Skills

Organisational Skills

Problem-Solving Skills

Attention to Detail

Leadership Skills

Empathy and Emotional Intelligence

The Tourism Manager’s hard skills are 

Customer Service

Language Skills

Cultural Sensitivity

Business Acumen

Commercial Awareness

Budgeting Skills 

Marketing Skills 

Event Planning

Computer Skills

Writing Skills

To become a Tourism Manager you must opt for a bachelor's degree in tourism management, hospitality and business administration or a related field. You can also opt for a master’s degree in a related field to get a higher degree, a better and higher level of job opportunities. Below we have provided Tourism Manager qualifications including UG and PG entrance examinations, and bachelor’s and master’s degree programmes.

Entrance Examinations 

MAH MHMCT CET 

Bachelor’s Degree Programmes

BSc in Hospitality & Travel

BBA in Hospitality, Travel and Tourism

BBA Tourism

BA in Travel and Tourism 

BTTM (Bachelor of Tourism and Travel Management) 

Master’s Degree Programmes

MA in Travel and Tourism

MBA in Travel and Tourism Management

MTTM (Master of Tourism and Travel Management)

MTHM (Master in Tourism and Hotel Management)

You can enhance your skills and knowledge by pursuing a certification course alongside your formal education. Here are some relevant certification courses to choose from.

Executive Travel Planning for Assistants in 2022

Food Tour Business: How to Create Your Own Culinary Tour

Start your own Tourism Travel Business A Beginners Course

Once you have completed your bachelor’s degrees or certifications, you can create a resume that will include your details such as specialised certifications, educational background, and relevant skills and knowledge. 

Before applying for an entry-level job, you must seek an internship and gain experience from the experts by assisting them in everyday activities or tasks. You can apply for internships in hotels, travel agencies and tourism attractions to gain hands-on experience. You can apply on various platforms such as Internshala, Naukri, Letsintern, India Art Fair, and LinkedIn. 

Once you have gained hands-on experience, apply for an entry-level job in a related field and gain work experience for at least two to three years. For entry-level job opportunities, you can apply on various recruiting platforms such as Naukri, Letsintern, and LinkedIn. 

There are some top private and public travel and tourism organisations providing tourism job opportunities such as Indian Railways Catering and Tourism Corporation, MakeMyTrip, Thomas Cook (India) Ltd, and ClearTrip. Apply for the position of Tourism Manager once you have gained a few years of work experience in your entry-level job. 

You can also establish your own travel and tourism business, starting on a small scale. But it is recommended that you gain some years of experience at the senior level as you will be more confident to start your own business. You can apply on various job offering websites such as Naukri, Linkedin, Monster, and Indeed and prepare for the interview. 

After appearing for relevant interviews and receiving job offers, you can select the best option, accept the offer, and begin your career as a Tourism Manager.

What are the skills and qualities required to become a/an Tourism Manager?

• Communication skills
• Organising skills
• Managerial skill

When it comes to how to become a tourism manager in India, the first thing that an individual should know about is the skills required to become a tourism manager. We have provided here the details of tourism manager skills that are crucial to remain efficient in this work environment. 

Communication Skills:  A tourism manager must possess strong communication skills. On a daily basis, he or she is required to communicate a range of information on itineraries, destinations and culture. He or she has to inform passengers about the arrival and departure schedule at each destination. Therefore communication skills are essential for the role of tourism manager. 

Planning: A tourism manager's role involves planning. He or she has to plan early for the trips and make all the arrangements. A tourism manager is required to plan and book the transportation, accommodation and other related arrangements on behalf of the tourists. 

Organising Skills: The role of tourism manager involves making travel arrangements as per the plan which includes accommodation, meals and other services. Therefore, he or she must have organisation skills to organise everything for the tourists in an organised and timely manner.

Management Skills: A career as a tourism manager demands managerial skills as he or she is required to deal with emergencies and provide support to the tourists. A tourism manager has to make advance arrangements for the tourists to stay or visit. He or she is also required to oversee the inside and outside operations of the tourism agency. 

Documentation Skills: A career as a tourism manager requires documentation skills. He or she is required to write reports and maintain records of itineraries. A tourism manager provides feedback after a tour as a debrief session. 

Which certifications and internships can be helpful in becoming Tourism Manager?

We have listed below the relevant tourism manager certification courses. Aspirants who want to become tourism managers may get themselves enrolled in any of these courses to upgrade their skills and knowledge.

Certificate in Tourism Studies (CTS)

Hospitality Industry in Tourism

Tourism Resources of India

Culture and Tourism

Research Methods in Tourism Studies

Tourism transport and Travel Services

Introduction to the Travel & Tourism Industry: Passport to the World

Professional Certificate in Tourism and Travel Agency Management

Internship Availability

Individuals aspiring to become tourism managers are advised to pursue internships in the related industry. Tourism management internships offer candidates hands-on experience in creating tour packages that include flights, hotels, transportation and sightseeing, designing flexible tour packages, and making arrangements for clients.

What is the job outlook for Tourism Manager?

The travel and tourism industry offers a vast array of job opportunities across different departments, including cruises, airlines, hotels, and tourism. As the number of travellers to our country continues to increase for various reasons, the demand for skilled services also rises, leading to growth in the field of tourism management in India.

Frequently Asked Questions for Tourism Manager

Que. what is the average salary of a tourism manager.

The average annual salary of a Tourism Manager in India is Rs. 4.2 lakhs, according to Ambitionbox source.  

Que. What is the minimum required qualification to become a Tourism Manager?

A Tourism Manager is considered a skill-specific career. Employers prefer to hire candidates with a minimum of undergraduate-level qualifications in travel and tourism.

Que. What are top Tourism Manager colleges?

The top tourism manager colleges are   IGNOU Delhi , JMI New Delhi , JIMS, Vasant Kunj, New Delhi , BHU Varanasi , Amity University, Jaipur , Tezpur University,   Tezpur .

Que. What are top Tourism Manager recruiters?

The top tourism manager recruiters are Swastik India Journeys, Travel Talks, Amazing India Tours, Exodus Travels, and The Taj Wonder Tours.

Que. What qualification is required for tour manager?

The qualification required for a tour manager is a bachelor's degree in tourism, business management, communication, marketing, entrepreneurship or a related area.

Que. What a tourism manager does?

A Tourism Manager is a professional who guides the tourists with travel, hospitality and accommodation to promote tourism. He or she uses various aspects to promote tourism such as advertising campaigns and strategies.

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• Master the art of becoming a tourism manager

If you love to trave­l and find yourself constantly organizing every de­tail of your next adventure, have­ you ever considere­d turning your passion into a career in tourism? Being a tourism manager might be ideal for you. This profession goes be­yond just booking flights and accommodations, and is a vital role in the hospitality industry . It requires strategic planning, strong inte­rpersonal skills, extensive­ knowledge of destinations, and busine­ss acumen to create unforge­ttable experie­nces while also gene­rating profit.

What Is a tourism manager?

Tourism managers, also known as trave­l or destination managers, have a wide range of responsibilities. They handle tasks such as eve­nt coordination and administrative work to promote local attractions and organize trips. With their passion for tourism and natural le­adership abilities, these­ individuals have the expe­rtise to develop strate­gic plans that promote local businesses within the­ industry. As tourism managers, they work tirele­ssly to raise awareness of de­stinations through effective marke­ting campaigns and ensure fantastic guest experiences .

Planning and developing tourism programs

A vital responsibility of a tourism manage­r is to create appealing tour package­s that specifically cater to the de­sired customer group. This involves collaborating with hote­ls, organizing transportation logistics, and even planning on-site activitie­s that enhance the ove­rall tourist experience­.

Marketing and sales

Part of a tourism manager’s role­ is to have significant influence in local area promotions, strategically de­vising and executing marke­ting campaigns to attract potential visitors. This can involve initiative­s such as partnering with local businesses for promotions, showcasing appe­aling destination imagery on billboards, or eve­n organizing starter packs for first-time visitors.

In addition, they are­ also responsible for driving sales by dire­ctly contacting large travel agencie­s or corporate travel managers who handle­ bulk bookings.

Operation management

A successful tour requires the­ careful and detailed ope­rational management of a skilled tourism manage­r. Their role is to ensure­ that every aspect of the­ customer experie­nce, from booking tours to their completion, is se­amless and problem-free­. The ability to handle crises and unfore­seen circumstances, such as unsettled we­ather or unexpecte­d closures, is crucial.

Customer service

Customer se­rvice plays a vital role in the fie­ld of tourism operations, which is primarily focused on providing se­rvices. Tourism managers must actively addre­ss customer inquiries and complaints, ensuring that clie­nts are always satisfied to the fulle­st extent possible.

Skills and qualifications needed for a tourism manager

Before­ pursuing a career as a tourism manager, it’s important to unde­rstand the specific skills and qualifications that employe­rs typically seek in candidates. The­re are various avenue­s for acquiring these skills, such as pursuing formal education through a degree in tourism manage­ment, participating in online courses, gaining practical e­xperience through inte­rnships or mentorship programs, or even se­lf-directed learning.

Inherent abilities

There are a wide range of soft skills and inherent abilities that can give you advantages in this field, such as:

• Strong communication skills: This is an absolute necessity as you’ll constantly interact with clients, stakeholders, team members, and vendors.
• Detail-oriented: Whether planning travel itineraries or dealing with complex contracts, attention to the tiniest aspect ensures everything runs smoothly.
• Problem-solving: Being resourceful to promptly resolve any issues increases client satisfaction levels dramatically.
• Cultural sensitivity : You’ll encounter people from diverse cultures and need to know how to cater to their needs appropriately.

Professional skills

Equally important are professional skills either acquired on-the-job or through training in an undergraduate program in tourism. You can gain these through entry-level roles or professional internships, and they include:

• Project management: Includes organizing events or tours within budgets while meeting customer expectations.
• Client relationships: Building lasting relationships contributes enormously to business sustainability.
• Marketing and sales: Promoting services persuasively helps ensure business profitability.

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Types of employers who hire tourism managers

As a tourism manager, you can expect to find a variety of potential employers in different sectors related to travel and hospitality. This diversification ensures that multiple avenues are available for you to explore in your career path. The main industries where you’ll find tourism management jobs are:

• The hotel industry
• Corporate firms that need someone to manage employee travel
• Travel agencies
• Government agencies tasked with boosting tourism

Job search tips for becoming a tourism manager

With a focused approach, you can increase your chances of landing a coveted tourism manager position. Below are some tips to help jumpstart your search.

• Craft a compelling resume and cover letter: Your resume should succinctly present your level of experience and qualifications; specifically tailored to highlight how you fulfill the job description for a tourism manager. A cover letter goes hand-in-hand with your resume, explaining why you’re passionate about working in tourism sectors and making clear points as to why you’d excel in the role.
• Leverage your network :  Approach professionals within this industry whom you already know could have valuable insights or contacts that can steer you towards corporate travel manager jobs or similar positions.
• Online job platforms: Regularly check major online job platforms. This is where employers post vacancies for roles like tour managers. Salary depends significantly on factors such as hands-on experience and location, so be mindful while researching these opportunities.
• Attending industry events: Networking events can offer numerous chances to meet potential employers directly.

Education requirements for becoming a tourism manager

A minimum require­ment for most corporate travel operations positions is an undergraduate degre­e. While it doesn’t ne­cessarily have to be in tourism manage­ment specifically, degre­es in related fie­lds like hospitality management, busine­ss administration, or marketing can also be advantageous. Howe­ver, having a deep unde­rstanding of the industry is highly beneficial, so many hiring organizations pre­fer candidates with degre­es in travel or tourism manageme­nt, especially if this includes tourism internships. If you are aspiring for highe­r positions in hotel management or conside­ring becoming a travel manage­r, pursuing advanced hospitality degrees is worth conside­ring.

If you want to advance your care­er, it’s essential to prioritize continuous profe­ssional development. This involve­s staying updated on market trends, atte­nding workshops, and taking re­fresher courses. The­se activities should be at the­ core of your lifelong learning plan.

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Career paths for tourism managers

In tourism management, there is a range of career options that you could consider. Whether you enjoy history and culture and would like to organize historical tours, or if corporate travel management is your forte, there’s ample scope to explore diverse career opportunities.

Here are some of the intriguing doors that could open as you venture into this field:

• Destination manager: Primarily associated with destination management companies (DMCs), your responsibilities might encompass managing relationships with accommodation providers and entertainment venues.
• Corporate travel manager: These types of travel manager jobs involve planning corporate retreats or conferences, upholding policy adherence, budget control, risk assessment, and demonstrating a high degree of commitment to client satisfaction.
• Tour operator: Tourism organization is a good choice for those who thrive on interaction. As part of tourism and travel jobs in this category, you’d lead groups through travel programs designed by yourself or your employer, seizing every opportunity to enrich guest experiences.

Advantages and disadvantages of being a tourism manager

A career in tourism management has both advantages and disadvantages. Starting with the positive aspects, here are some benefits:

• Wide horizons : One of the major perks associated with tourism or corporate travel manager jobs is the opportunity it provides to explore various cultures and destinations through work.
• Diverse networking: You’ll meet individuals from all walks of life, boosting your professional and personal growth.
• Skills enhancement: A role such as this demands constant evolution. You can learn new languages and find out more about a range of countries and cultures.
• Fulfillment : Creating memorable experiences for guests can be hugely satisfying.

Despite the  rewarding attributes of tourism and travel jobs, there can be challenging elements, such as:

• High pressure: Managing varying expectations in unpredictable circumstances like changing weather conditions can be stressful.
• Demanding hours: Tour planning might require weekend commitments and extended hours especially during peak holiday seasons.
• Customer difficulties: Regardless of how professional you are in managing services, encountering difficult customers remains inevitable.

Industry trends impacting the role of a tourism manager

Change is a constant in the­ tourism industry, and it is essential for both aspiring and established managers to be­ aware of and understand the trends that are shaping their role­. Factors such as technological advancements and change­s in consumer behavior have significantly impacte­d the responsibilities of a tourism manage­r. By staying informed about these tre­nds, managers can adapt their strategie­s effectively.

Important trends to be aware of:

• Sustainability should take center stage
• Experiential travels are gaining popularity
• Digital transformation is becoming unavoidable
• Wellness-based trips are proliferating

These factors are like­ly to continue shaping the industry in the future­. Gaining knowledge about these­ trends will better e­quip you to take on leadership positions within your organization and make­ a more meaningful contribution. Read more about hospitality trends in 2023 .

Best practices for working as a tourism manager

With incre­asing global mobility, the role of a tourism manager has be­come even more in demand. To succee­d in this competitive field, it’s important to follow ce­rtain best practices that can shape your work e­thic.

Stay current with trends

It is crucial to stay current and on-tre­nd in the travel industry. This means be­ing aware of what the public wants and knowing how to provide it. Stay informe­d by following relevant news outle­ts, digital platforms, attending seminars, workshops, or expos re­lated to tourism and travel jobs.

Prioritize customer service

As a tourism manager, prioritizing e­xceptional customer service­ should be the foundation of your approach. Negative­ reviews have the­ power to rapidly disillusion potential visitors and tarnish a hard-earne­d reputation. By dedicating time and re­sources to staff training and implementing strate­gies that surpass guest expe­ctations, you’ll reap the bene­fits of glowing 5-star reviews.

Embrace technology

In travel today, te­chnology has become esse­ntial. From online ticket booking to ordering room se­rvice through apps, technology plays a key role. To stay ahe­ad in the corporate travel manage­ment field, it’s important to utilize available technology solutions to the fullest.

Handle complaints effectively

Efficient complaint management is a vital aspect of be­ing a successful tour manager. It is important to address any complaints that arise­ promptly and professionally, using them as opportunities for le­arning and to preve­nt similar issues in the future.

Network constantly

 andreswd/ E+ via Getty Images

Just like most other industries, networking offers many benefits for those working as tourism managers too. You can get firsthand knowledge about industry trends impacting the role of tourism managers around the globe or discover new travel manager opportunities through meaningful connections. You can do this by:

• Socializing with other professionals at industry conferences or seminars
• Actively participating in online forums dedicated to travel and tourism
• Initiating proactive interactions during any corporate travel manager jobs

Travel managers are hospitality leaders focused on travel and tourism, who do more than arrange and coordinate plans. In tourism manager jobs, you are­ expected to have skills in communication, problem-solving and financial manage­ment.

When you study tourism management, it pave­s the way to move into this caree­r, as this equips you with the nece­ssary skills to thrive in the industry. Being a tourism manager opens up many ave­nues for career advance­ment, whether it’s taking on more senior positions in an e­stablished company or venturing out on your own. Enroll with Glion today to explore a wide range of exciting hospitality career options.

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• Job Descriptions
• Hospitality and Tourism Job Descriptions

Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

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Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

• A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
• A minimum of 5 years experience in the travel industry.
• A minimum of 1 year supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills.

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Travel planner job description, travel agent job description, travel consultant job description, travel manager interview questions, travel planner interview questions, travel agent interview questions, travel consultant interview questions.

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• Tourism Marketing Manager Job Description

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Table of Contents

Responsibilities, requirements, salary ranges for tourism marketing manager, similar roles to tourism marketing manager, get more tourism marketing manager job description inspiration, hire better, more affordable marketers, tourism marketing manager job description template.

We are looking for a Tourism Marketing Manager to manage tour packages for our clients . As the Tourism Marketing Manager , you will be responsible for making and executing our digital marketing/advertising plans and campaigns with the aim of attracting high-potential tourists.

To be successful in this role, you must have outstanding marketing skills to sell our services to potential customers. You will report directly to the Marketing and Communication Director.

• Develop and execute innovative marketing programs/plans that attract customers
• Manage the department’s marketing budget
• Supervise the tourism marketing team members
• Oversee the design of marketing materials for our platforms (website and social media accounts)
• Develop and maintain good relationships with customers via social media platforms 
• Collect industry data and use the insights to update our marketing strategies
• Make daily schedule plans and allocate duties to team members
• Familiar with the Tourism industry with at least 2 years experience in Marketing, Tourism or Public Relations work
• Proven experience managing social media accounts and websites
• Proficiency with digital data analysis tools, preferably Google Analytics
• Working knowledge of customer relationship management software (CRM), for instance HubSpot and SalesForce
• Ability to design and compose marketing materials/publications
• Bachelor’s degree in Marketing, Public Relations, Mass Communication, or a closely related field

The salary range for a Tourism Marketing Manager depends on various factors, such as the candidate’s experience, education, geographic location, and the company size .

According to Glassdoor the salary ranges for Tourism Marketing Manager are as follows:

When writing a job description , you should be as specific as possible in naming the duties the individual will undertake in your organization and listing the necessary requirements . You should evaluate the needs of your company by consulting the tourism marketing team and customizing our job description accordingly. 

Looking to hire more marketing managers? Check out our job description templates for other marketing manager roles and utilize the one that best matches what your company needs:

• Digital Product Manager
• Senior Marketing Manager
• Digital Media Manager
• Digital Operations Manager
• Integrated Marketing Manager 
• Marketing Automation Manager
• International Marketing Manager
• E-commerce Marketing Manager
• Creative Account Manager
• Direct Marketing Manager
• Channel Marketing Manager
• Interactive Marketing Manager
• Marketing and Finance Manager
• B2B Marketing Manager
• Brand Partnerships Manager
• Demand Generation Manager
• Influencer Marketing Manager

The best way to get inspiration for writing an effective job description is checking out how other companies advertise for the position . Check out the job description examples for a Tourism Marketing Manager as posted on these pages of popular job boards:

• Ziprecruiter

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What Does a Tour Manager Do?

Find out what a Tour Manager does, how to get this job, salary information, and what it takes to succeed as a Tour Manager.

The Tour Manager serves as the linchpin in ensuring the smooth operation of tours, from planning stages through to execution. This role encompasses a broad spectrum of responsibilities, including logistical coordination, financial management, and acting as a point of contact for both the touring party and external entities. By maintaining a clear line of communication and addressing any arising issues promptly, the Tour Manager ensures that each aspect of the tour aligns with the overarching goals and expectations. Their expertise not only in planning but also in problem-solving facilitates a seamless experience for all involved, making them an indispensable part of any touring team.

Tour Manager Job Duties

• Coordinate travel logistics, including booking flights, arranging ground transportation, and securing accommodations for all tour members.
• Develop and manage the tour budget, ensuring all expenses stay within the allocated funds and handling any financial discrepancies that arise.
• Liaise with venue managers to schedule performances, negotiate contracts, and ensure technical and rider requirements are met for each show.
• Oversee the daily schedule, making sure all tour members are informed of the itinerary, soundcheck times, performance times, and any media commitments.
• Handle any emergencies or unexpected issues that arise during the tour, such as medical emergencies, equipment failures, or travel disruptions.
• Facilitate communication between the tour crew, band members, and external parties such as promoters, sponsors, and media representatives.
• Ensure the well-being of the tour group by monitoring workloads, stress levels, and interpersonal dynamics to maintain a positive and productive environment.
• Collect and manage merchandise sales at shows, including inventory tracking, sales reconciliation, and financial reporting to stakeholders.

Tour Manager Salary & Outlook

Factors influencing a Tour Manager’s salary include the size and popularity of the touring act, the complexity and duration of tours, the manager’s experience and proven success in the role, and the specific demands of the tour, such as international travel or managing large crews. Negotiation skills also play a crucial role.

• Median Annual Salary: $49,350 ($23.73/hour)
• Top 10% Annual Salary: $94,500 ($45.43/hour)

The employment of tour managers is expected to grow faster than average over the next decade.

This growth is driven by increasing global travel demand, a rising interest in unique, personalized experiences, and the expansion of the entertainment industry, requiring skilled professionals to manage tours, ensure smooth operations, and enhance visitor satisfaction across diverse cultural and geographical landscapes.

Tour Manager Job Requirements

Education: A Tour Manager typically has a diverse educational background, with many having completed some college courses, often in fields like tourism, hospitality, or business management. High school diploma holders also enter this field, leveraging subjects like geography, history, and languages. Those with Bachelor’s or Associate’s degrees usually major in travel, tourism management, or related disciplines, focusing on courses that enhance their understanding of global cultures, customer service, and logistical planning.

Experience: Tour Managers often start with varied levels of experience, ranging from none to a solid foundation of several months. Key areas of expertise include customer service, event planning, and logistics management. On-the-job training is common, allowing newcomers to learn directly from seasoned professionals. Training programs may also be available, focusing on communication skills, safety protocols, and itinerary planning. A blend of hands-on experience and formal training prepares individuals for the multifaceted responsibilities of guiding tours and ensuring guest satisfaction.

Certifications & Licenses: Certifications and licenses are not typically required for Tour Managers. However, a valid driver’s license may be necessary if driving is part of the job duties. In some regions, a Tour Guide License is required to lead tours in certain historical or protected sites. First Aid and CPR certifications are beneficial for safety reasons.

Tour Manager Skills

Itinerary Planning: Tour managers meticulously map out each step of the journey, ensuring a balance between travel logistics and engaging experiences. They coordinate transportation, accommodations, activities, and dining, while remaining adaptable to unforeseen changes or opportunities that could enhance the tour’s value.

Budget Management: Allocating funds efficiently across various aspects of a tour, from transportation to emergency expenses, is crucial for a smooth and cost-effective operation. This skill involves detailed planning and constant monitoring to adapt to unexpected changes without compromising the tour experience.

Contract Negotiation: Securing favorable terms with vendors, venues, and artists through effective negotiation ensures financial efficiency and smooth event execution. A keen eye for detail and the ability to anticipate potential challenges are essential for managing risks and maximizing opportunities.

Crisis Management: Handling unexpected events, such as sudden weather changes or health emergencies, with quick thinking and effective communication ensures minimal disruption to the itinerary. Making informed decisions under pressure is critical for protecting the travelers’ experience and the tour company’s reputation.

Artist Liaison: Smooth communication and coordination between artists and venue staff are achieved through diplomacy and problem-solving. Planning and executing all logistical aspects of the artist’s needs, from accommodation to technical requirements, are vital for a seamless performance experience.

Merchandise Logistics: Coordinating the transportation, storage, and sale of band merchandise at various tour stops requires attention to detail and organizational skills. Ensuring products are available at the right place and time maximizes revenue opportunities while minimizing logistical challenges.

Tour Manager Work Environment

A Tour Manager’s work environment is dynamic, often changing with each tour location. Their workspace is wherever the tour is, from buses and vans to hotels and backstage areas at venues. They rely heavily on mobile devices and laptops to stay organized, communicate with team members, and handle logistics.

Work hours are irregular, with evenings, weekends, and holidays being common times for events. This necessitates a flexible approach to personal time and a wardrobe that can transition from casual during travel to professional at events.

The social environment is team-oriented, with a strong emphasis on collaboration and communication. Tour Managers frequently interact with a wide range of individuals including artists, venue staff, and fans, requiring excellent interpersonal skills.

Travel is a significant component, leading to a high-paced work environment that can be both exciting and exhausting. Despite the challenges, the role offers unique experiences and opportunities for professional growth within the entertainment industry.

Advancement Prospects

Tour Managers can advance their careers by transitioning into roles with larger tour companies or artists, aiming for positions that handle more prestigious and high-profile tours. This often involves taking on international tours, which require a deeper understanding of global logistics and cultural nuances.

Another path is moving into tour planning and strategy, focusing on the design and execution of tours from a higher-level perspective. This could lead to roles such as Tour Director or even into event management, where skills in logistics, people management, and creativity are highly valued.

For those with a knack for the business side, advancing into tour production or becoming a Tour Producer offers a blend of financial planning, marketing, and operational management. This requires a strong understanding of budgeting, contract negotiation, and marketing strategies specific to the entertainment and tourism industries.

Achieving these advancements typically involves gaining extensive hands-on experience, building a robust portfolio of successful tours, and developing a deep network within the music, entertainment, and travel sectors. Demonstrating leadership, problem-solving skills, and the ability to manage complex projects under pressure are crucial.

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Travel Manager Job Description

Travel manager duties & responsibilities.

To write an effective travel manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Manager

List any licenses or certifications required by the position: RCDD, PMP, CPR, CTC, BLS, CTA, GTP, IOPP, CIPT, PMI

Education for Travel Manager

Typically a job would require a certain level of education.

Employers hiring for the travel manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Education, Business/Administration, Hotel and Restaurant Management, Management, Finance, Accounting, Hospitality, Tourism

Skills for Travel Manager

Desired skills for travel manager include:

Desired experience for travel manager includes:

Travel Manager Examples

• Microsoft Word (.docx) .DOCX
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• Perform random audit analysis on employee expense reimbursement claims following established corporate policies and department operating procedures
• Perform necessary research and analysis using various tools
• Resolve all outstanding audit issues timely and accurately in order to complete the process
• Determine whether to apply additional auditing techniques on a case-by-case basis where suspicious or fraudulent activity is suspected
• Provide training to internal clients in complex processing and/or problem resolution
• Assist employees with reconciling their AMEX accounts
• Responsible for market analysis to understand industry trends and best practices in the Travel program and to ensure best practice implementation
• Influences business groups to address key opportunities for demand management savings by using spend information and category metrics
• Works with business groups to ensure supplier and policy compliance
• Manages escalations on behalf of suppliers and users to ensure successful resolution
• Previous experience in operations and/or analysis a must
• Experience in corporate travel & expense management is preferred
• Experienced in creation, negotiation, and administration of contracts and corporate credit card programs
• Knowledge of leading industry travel tools, , Concur, Amadeus, preferred
• Markets preferred suppliers through a multi-pronged communication strategy
• Manages supplier relationships, addressing service and quality issues
• Formulate, implement and execute regional PR plans to generate awareness and maximize exposure with positive coverage of company's luxurious line of business
• Lead the CSR project and also drive the crisis management plan
• Develop, lead and execute all aspects of email newsletter and marketing campaigns, from creative/content through deployment
• Support the testing and development of new email capabilities including segmentation, personalization, recommendations, and creative improvements
• Influence product and offer selection, messaging strategy, and targeting based on prior campaign performance
• Become the subject matter expert on email campaign operations – distribute, communicate and apply best practices and learnings to continually improve results
• Demonstrate a strong knowledge of external competitor activity and market trends to recommend process and overall program enhancements
• Analyze web analytics and email metrics to discover trends and identify opportunities for growth
• Create, develop and test new user acquisition and retention strategies
• Analyze employee travel and expense cost trends and drivers
• Review and maintain Tour Operator trip revenue data in reservation system
• Coordinate and supervise all Lodges revenue including billings, Lodge set up and room reservation revenue
• Work with Travel management to manage all department expenses
• Work with finance management to develop and monitor cash flow projections
• Manage department purchasing, reviewing and ensuring accurate coding of all P-card transactions
• Help develop other accounting procedures and processes for Marketing and other expense management
• Identifies areas of non-compliance with company policies and communicates with appropriate parties in a timely manner
• Oversee administrative processes and determine ways for improvement
• Manage and negotiate with brokers and third party solution providers, , certain vendors to take advantage of volume discount programs
• Develop and implement a comprehensive communication strategy for travel and expense policies, maintaining relevant communication internally
• Processes expense reports and related duties
• Processes credit card requests And ensure that credit cards are integrated with expense management Liaison with Travel Services provider on a regular basis and ensure excellent service levels
• Work with Human Resources regarding needed emergency travel resources
• Coordinate travel insurance programs with travel services
• Continuously improve processes and programs for ease of employee, gathering business intelligence, creating efficiencies and reducing costs
• Multi lingual capability – Mandarin / English (spoken and written)
• Flexible and presentable
• Coordinate with Marketing team to review all Catalog and digital expenses and monitor budget for Marketing
• Assist supervisor/ Travel management with budgets and forecasts
• Manage financial accounts in coordination with Corp Finance, including monthly financial statement reporting, monthly and YE close accruals and journal entries
• Prepare Variance analysis for monthly assessment of revenue and expense compared to forecast
• Assist in preparation of analysis and strategic planning as needed
• We are looking for a manager to work across multiple functions with the Loyalty Solutions business across the customer journey
• Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, by understanding the key business drivers and their
• Management of key strategic external partner relationships, focusing on growing and expanding our best in class travel loyalty program
• Responsible for the performance of the portfolio with the goal of achieving profitable growth cost optimization
• Monitor competitive landscape and explore new travel product constructs to identify current and future consumer needs and business opportunities
• Responsible for conducting analysis (KPIs in travel patterns, client behaviors and partnership financial performance) providing insight for portfolio/program improvements and opportunities
• Lead both internal and external quarterly and annual business reviews contribute to building out strategic plans through the annual planning process
• Improve the client experience by recommending initiatives to streamline processes, adding additional functionality and improving call center servicing
• Work across business lines (Operations, IT, Marketing, Credit Cards, Procurement, Legal, Digital) to ensure that activities relating to the performance and management of the portfolio are operating in the most optimal way possible
• Work closely with Product partners to understand client needs and develop strategies to address these needs
• Knowledge of the Concur system and the reporting tool, Cognos
• The Finance Manager will manage Tour Operator & Lodge revenue reporting and analysis
• A minimum of 4 years’ experience in group travel management
• Must understand air, hotel, and shuttle contract verbiage and can negotiate to meet the needs of the event
• Loves travel!
• Travel demand model development, staff supervision, client interface and marketing for new projects experience
• Maintain and own the Bank’s online applications
• Assist third party firms with the configuration, maintenance and future rollout implementations
• Oversee the day to day T&E operations
• Ensure system is running properly and address issues promptly
• Handle business and management ah-hoc queries and requests
• Assist third party firms with the configuration, maintenance, and future rollout implementations of the T&E system
• Advise and communicate all Service updates with new features and benefits of the product
• Implement new features once presented and approved by senior management
• Act as a liaison with Corporate Credit Card provider for all credit card support and maintenance
• Manage the selection process, negotiations and risk mitigation, in partnership with Juniper legal, of travel, corporate card, meetings & events contracts (Airlines/transportations, hotels, card providers, event/production management, registration providers, venues)
• PE or AICP as applicable
• Business travel product technical and operational knowledge, including the Concur product suite
• Excellent understanding of travel management company operational processes and systems
• Experience in delivering technical training is an asset
• High degree of proficiency with data analysis and business process design
• People management experience (2/3 years time)

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Job Description Template

Travel manager job description template.

January 17, 2023

When you look for a qualified candidate to hire, you should consider someone who can best fit your business profile and requirements. We have prepared this FREE Travel Manager Job Description Template to guide you during your hiring process.

The easiest and fastest way to discover the best individuals is to write a detailed job description for the open position in question.

Learn about this position through the list of most important skills , responsibilities , and requirements , along with much more useful additional information.

To make sure this job description matches your business image, take a chance to customize it as you wish and make it more engaging and relatable for desirable candidates.

Use our VIVAHR Software to continue and complete your hiring journey.

Discover numerous features, tips, and tools that will level up your business performance and set you apart in the market!

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What is a Travel Manager?

Travel Managers are responsible for planning and coordinating travel arrangements and other travel-related needs for the company or individuals.

Their job is to organize and secure transportation, flight tickets, accommodation, and other travel arrangements.

Travel Managers are also in charge of informing passengers about the necessary travel documentation , such as passports, visas, insurance, and medical forms.

They process payments, manage and handle travel budgets and expenses, and write reports on travel statistics and activities .

Related Job Titles for Travel Manager

• Travel Agent
• Travel Planner
• Travel Consultant

The Top Travel Manager Skills

Travel manager job description template (free).

Our company is hiring an experienced Travel Manager for the team. As our Travel Manager, you manage and coordinate all aspects of travel-related needs for the company and our clients. You will be responsible for researching and booking flight tickets, accommodation, transportation, and other travel arrangements and ensuring the smooth execution of all travel plans. You will inform passengers about necessary travel documents, such as passports, visas, insurance, and medical forms, and process payments and documentation before travel.

Your goal will be to establish and maintain positive relationships with clients, as well as with travel service providers such as airlines, hotels, transportation companies, and others. You will also be responsible for monitoring potential flight delays, cancellations, and other travel-related issues to resolve them on time.

As a Travel Manager, you should have excellent technical, communication, attention to detail, and problem-solving skills.

Travel Manager Duties & Responsibilities:

• Develop and manage corporate travel policies and coordinate the company’s travel plans
• Organize and handle travel arrangements and operations, such as flight tickets, ground transportation, accommodation, expenses, etc
• Research and book flights, hotels, car rentals, and other activities
• Ensure travel arrangements comply with the company policies, state and federal laws, and other regulations
• Establish and maintain relationships with clients, airlines, hotels, transportation companies, and other service providers
• Inform passengers about passports, visas, medical forms, insurance, import regulations, and other travel documentation
• Negotiate contract terms and rates with vendors and service providers to get the best travel deals
• Collect and process passports, visas, payments, itineraries, and other travel-related documents
• Research travel deals, evaluate and compare prices and services, and continuously improve and develop travel programs
• Identify and resolve any travel-related issues or security risks
• Monitor and manage travel budgets and expenses
• Monitor flight statuses, accommodation deals, and other travel aspects to ensure accuracy
• Write reports on travel statistics and travel activities

Travel Manager Requirements:

• A Bachelor’s degree in tourism, travel, or hospitality
• Relevant travel certification may be required
• Prior working experience as a Travel Manager, Travel Consultant, or a similar position in the travel industry
• Familiarity with state and federal travel laws and regulations and customs
• Proficiency with various travel management software, applications, and programs
• Excellent budget management skills
• Strong written and oral communication
• Problem-solving abilities
• Attention to detail

Sample Interview Questions for a Travel Manager

Once you gather up all the received applications, you can use these sample interview questions for Travel Manager .

• When did you become interested in the travel industry?
• What are some of your best skills?
• Personally, what do you enjoy about traveling?

Human Resources

• Where did you receive relevant education for this position?
• Why did you leave your prior employment?
• Do you have any questions about the job at this point?
• Can you describe your travel management style?
• How do you ensure travel plans run smoothly and efficiently?
• Have you ever made a significant mistake while organizing a travel arrangement and how did you handle it?

Technical Skills and Knowledge

• What would you do if you had to make a last-minute flight ticket purchase but your computer was broken?
• How do you compare and evaluate prices for flight tickets and other travel elements?
• What travel programs, applications, and software do you have the most experience with?

What are the Educational Requirements for a Travel Manager?

Travel Managers’ educational requirements typically include a Bachelor’s degree in tourism, travel, or hospitality.

Previous working experience is also a requirement for the majority of employers because it shows that candidates are familiar with the way the travel industry operates and functions.

There are several certification programs that can prove candidates’ competency and knowledge and boost their hiring opportunities.

The most common certificates are Travel and Tourism Professional (TTP), Certified Travel Associate (CTA), and Certificate in Corporate Travel Execution (CCTE).

How Much to Pay a Travel Manager when Hiring

Travel Managers earn between $11,000 and $116,500 per year.

The median annual salary is $69,957 .

Hourly rates range from $5 to $56.

The median hourly rate is $34 .

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Frequently Asked Questions about Travel Manager

What do travel managers do.

Travel Managers are responsible for planning and coordinating travel plans and programs for companies and individuals.

They research and book transportation, flights, and accommodation identify and resolve travel-related issues, manage travel budgets and expenses, and process payments and necessary travel documentation.

What are the educational requirements for Travel Managers?

Travel Managers typically need a Bachelor’s degree in tourism, travel, or hospitality.

Relevant certification or training can also be beneficial for their hiring prospects.

What skills are crucial for Travel Managers?

Travel Managers must be proficient in various travel management software , applications, and programs.

Additionally, they must have exceptional communication , problem-solving , attention to detail , and budgeting skills .

How much do Travel Managers earn annually?

Similar job descriptions as travel manager.

• Travel Consultant Job Description
• Travel Agent Job Description

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Tourism management job description.

When people travel to new destinations, they are frequently bewildered by the wide range of available attractions. With limited time and knowledge, they need assistance from someone familiar with the local offerings. Tourism management personnel are often available at hotels, motels, travel agencies and airports to assist travelers in choosing the best destinations.

Skill Requirements

Being personable, engaging and well-informed are required to be competent and successful in the field of tourism management. A tourism manager must be a good listener to be able to recommend sights and attractions that are of genuine interest to specific travelers. She needs to have good computer skills to research prices, event details and walking or driving directions for tourists. Tourism-management personnel have to excel at negotiating package deals that appeal to visitors while making a profit for the tourism company. Good math skills are required to calculate discounts and collect payments for services and tickets.

Tourism-management jobs often require approaching people as they arrive in a hotel lobby or airport to offer them guided tours or tickets to local shows and attractions. A tourism manager has to quickly develop rapport with a wide range of personalities to market and sell services. He must maintain accurate records of transactions and keep his inventory of promotional materials adequate and current. A good part of his job requires him to visit local merchants and tourist attractions to negotiate mutually beneficial deals that generate profits and increase traffic for their companies and his.

Work Conditions

Tourism-management jobs can be performed in a variety of environments including lobbies, airport waiting areas, travel agency offices or freestanding kiosks in areas heavily populated with tourists. The atmosphere is usually energetic and upbeat, fueled by the positive attitudes of people seeking fun and enjoyment. A good part of the job requires standing or walking to interact with potential customers. A tourism manager may be required to wear business casual attire or clothes that reflect a particular event she is promoting. Hours are usually erratic and often include evenings, weekends and holidays.

Educational Requirements

A high school diploma or equivalent is required to apply for a job in tourism management. A degree in history, public relations or tourism management is preferred. Knowledge of local historical facts and attractions is desirable. Some tourism companies offer on-the-job training to new employees.

Salary and Advancement Opportunities

If a tourism company is large, there may be chances for advancement into upper-management positions. Smaller companies are frequently owned and operated by independent contractors, so growth opportunities are limited. According to jobs-salary.com, the average annual salary in July 2010 for a tourism manager in the United States was $40,750.

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Cassie Damewood has been a writer and editor since 1985. She writes about food and cooking for various websites, including My Great Recipes, and serves as the copy editor for "Food Loves Beer" magazine. Damewood completed a Bachelor of Arts in English with an emphasis in creative writing at Miami University.

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Destination manager

Description.

Destination managers are in charge of managing and implementing the national/regional/local tourism strategies (or policies) for destination development, marketing and promotion.

Other titles

The following job titles also refer to destination manager:

destination development manager destination marketing manager tourism strategy manager destination management organisation (DMO) manager organisation manager

Minimum qualifications

Bachelor’s degree is generally required to work as destination manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Destination manager is a Skill level 4 occupation.

Destination manager career path

Similar occupations.

These occupations, although different, require a lot of knowledge and skills similar to destination manager.

tourism product manager tourism policy director brand manager online sales channel manager commercial director

Long term prospects

These occupations require some skills and knowledge of destination manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of destination manager with a significant experience and/or extensive training.

Essential knowledge and skills

Essential knowledge.

This knowledge should be acquired through learning to fulfill the role of destination manager.

Local area tourism industry : The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities. Market analysis : The field of market analysis and research and its particular research methods. Tourist resources of a destination for further development : The study of touristic resources in a specific area and its potential for further development of new touristic services and events. Sales strategies : The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service. Geographical areas relevant to tourism : The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Essential skills and competences

These skills are necessary for the role of destination manager.

Comply with food safety and hygiene : Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products. Set up pricing strategies : Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others. Manage budgets : Plan, monitor and report on the budget. Manage distribution of destination promotional materials : Oversee the distribution of touristic catalogues and brochures. Manage staff : Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff. Recruit employees : Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation. Oversee the design of touristic publications : Monitor the design of marketing publications and materials for the promotion of tourism-related products. Apply strategic thinking : Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis. Oversee the printing of touristic publications : Manage the printing of marketing publications and materials for the promotion of tourism-related products. Plan digital marketing : Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking. Coordinate public-private partnerships in tourism : Oversee public and private partners to achieve touristic development. Supervise crew : Supervise and observe the behaviour of employees. Select optimal distribution channel : Choose the best possible distribution channel for the customer. Build a network of contacts with suppliers of tourist services : Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services. Coordinate efforts of stakeholders for destination promotion : Monitor with relevant stakeholders, such as business owners and government institutions to develop a cooperative product or promotion campaign. Execute marketing plan : Carry out all the activities involved in achieving specific marketing objectives within a given timeframe. Assess an area as a tourism destination : Evaluate an area by analysing its typology, characteristics and its application as a tourist resource. Build business relationships : Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives. Manage production of destination promotional materials : Oversee creation, production and distribution of touristic catalogues and brochures. Build a strategic marketing plan for destination management : Create a framework and general direction for marketing activities surrounding a tourist destination. This includes market research, brand development, advertising and promotion, distribution and sales. Lead the brand strategic planning process : Manage the strategic planning process of the brand as well as provide innovation and progress in the strategy planning methodologies and improvements for consumer communication in order to base innovation and strategies on consumer insights and needs. Perform market research : Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

Optional knowledge and skills

Optional knowledge.

This knowledge is sometimes, but not always, required for the role of destination manager. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of destination manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Maintain relationship with suppliers : Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation. Create annual marketing budget : Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people. Measure customer feedback : Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service. Manage contracts : Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes. Coordinate operational activities : Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives. Report touristic facts : Write a report or announce orally about national/regional/local tourism strategies or policies for destination development, marketing and promotion. Develop working procedures : Create standardised series of actions of a certain order to support the organisation. Develop tourist information materials : Create documents such as leaflets, brochures or city guides to inform tourists about local, cultural, social and historical activities and places of interest. Train employees : Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings. Develop strategies for accessibility : Create strategies for a business to enable optimum accessibility for all clients. Design press kit for media : Draft promotional materials to be distributed among members of the media for promotional purposes. Deliver presentations on tourism : Make presentations about the tourism industry in general and about specific tourist attractions.

ISCO group and title

1221 – Sales and marketing managers

• Destination manager – ESCO

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Tourism officer: job description

targetjobs editorial team

Last updated: 25 Jan 2023, 13:39

Tourism officers are responsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of generating and increasing revenue.

Relevant work experience is usually essential for tourism officer roles.

Tourism officer job description: Typical employers | Qualifications and training | Key skills

Due to Covid-19, you may find it difficult to gain work or experience in the tourism industry. As we explain here , however, recruiters will not view time out of work due to the pandemic as a 'gap' in your CV. For guidance on searching for work during this difficult time, take a look at our advice for job hunting during a pandemic .

The role of a tourism officer is a combination of marketing, public relations and management. It also involves lots of planning and preparation.

Typical responsibilities of the job include:

• supervising staff
• preparing tourist or visitor information
• producing promotional material and displays
• managing budgets
• writing reports, business plans and press releases
• making presentations
• maintaining statistical and financial records
• undertaking day-to-day centre management and administration
• liaising with local businesses and the media
• market research.

Typical employers of tourism officers

• Local authorities
• Tourist information departments
• Commercial tourist attractions
• National parks
• Wildlife trusts
• The Forestry Commission
• The National Trust.

Competition is intense for the small number of jobs that occur each year. Most tourism officers enter the profession as assistants. Vacancies are advertised online, by careers services and in relevant publications such as Leisure Management and Marketing Week , as well as their online equivalents.

Qualifications and training required

Graduates with degrees in languages, travel, tourism, leisure, business studies, marketing, management or journalism are normally at an advantage. Relevant work experience is essential, and can be gained via seasonal or vacation employment, or by working as a volunteer or paid assistant in a tourist information centre. Experience gained in museums or information work or any commercial area (sales, marketing, retailing) can also be helpful.

Key skills for tourism officers

• Interpersonal skills
• Communication skills
• Organisational skills
• Adaptability
• Resourcefulness
• Confidence.

targetjobs editorial advice

This describes editorially independent and impartial content, which has been written and edited by the targetjobs content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.

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