princess cruise lines office

Princess Cruises Headquarters & Corporate Office

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2018, it is the second-largest cruise line by net revenue.

Established

Corporate phone number.

(661) 753-0000

Customer Support Phone Number

1-800-774-6237

No of Employees

Headquartered address.

24305 Town Center Dr, Santa Clarita,

CA 91355, USA

Senior Management

Jan Swartz  — CEO / President

Gordon Ho — Chief Marketing Officer & Head of Sales

Anthony Kaufman — Executive Vice President, International Operations

Simeon Waldron  — Senior Vice President / Chief Financial Officer

[email protected]

https://www.princess.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Princess Cruises Address, Corporate Number, and more.

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Sandra Barletta

I think you should be aware of the limitations at your call center. when I called to get my medallions the person spoke English very poorly and was most difficult to understand. Two and on half hours to give my info to him. Today I received my medallions and my husband’s is correct and mine isn’t. Now I’m being told to correct this on the ship which means waiting in line for the change. Today is Friday and we are leaving very early next Thursday. Why can’t the new one be overnighted?

Hans Sparbel

Customer service rep “Angel” could not resolve our issues and refused to connect us to a supervisor – was told after 45 min that a supervisor “Mikaela” would call back within an hour – Customer service does not appear to be a priority. – Princess may loose too clients today – even after multiple previous cruises.

Chris Meisenhalder

Princess off-shore, third party call center are not able to resolve issues. Bring support in-house and employee reps who are well versed in English.

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Corporate Office

Princess cruises corporate office | headquarters, company overview.

Princess Cruises is a company that owns a cruise line with its headquarters in Santa Clarita, California. Earlier the company was a supplementary of P&O Princess Cruises, but now it belongs to the group of cruise ship brands that Carnival Corporation operates. The company was founded by Stanley McDonald back in the year 1965 and was fondly referred to as Princess Pat. Now the company owns many cruise ships and new ships are also being added to the fleet. The company has entered into a contract for building two new ships with Carnival Corporation, and these new ships are expected to start operating in the coming year.

Princess Cruises Map Location

Princess cruises contact qr codes, phone number.

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Princess Cruises ®

There are many ways to travel, but no one helps you truly discover the world’s great destinations, its best-kept secrets, and the soul of its people, like Princess Cruises® – the Destination Leader.

Princess has been sailing around the globe since 1965, taking millions of guests on life-transforming journeys on board a fleet of 15 magnificent ships, to over 330 destinations. On board, you’ll be immersed in the culture, colors and flavors of the places you’ll visit, with authentic folkloric shows, regional cuisine and enlightening presentations by local experts. On shore, Princess introduces the bucket-list sights you want to see most – as well as hidden jewels not found in travel books – with our award-winning Discovery™ and Animal Planet™ Exclusive shore excursions.

And now, Princess has ushered in the next wave of vacation travel with MedallionClass Vacations™, which offer you a more effortless and personalized experience than you could ever imagine. MedallionClass® is enabled by the Medallion® device, a complimentary wearable device that unlocks countless enhancements to the cruise experience like hassle-free embarkation to get you from curbside to poolside in a breeze, beverage delivery on demand using your personal smart device, the Best Wi-Fi at sea, that lets you stream, text and share your memories, and so much more! Visit  Princess MedallionClass  to learn more.

Enjoy an array of signature features throughout each cruise, from world-class cuisine by award-winning chefs to live production shows created by Broadway legends, to a true Princess original experience – enjoying a Hollywood film while relaxing poolside, with Movies Under the Stars®. There are also a variety of ways to rejuvenate body and mind, from the Lotus Spa® to the Sanctuary – a tranquil retreat reserved just for adults, and when the night ends, luxuriate in the ultimate night of sleep with the Princess Luxury Bed, awarded Best Cruise Ship Bed by  Cruise Critic .

Discover why Princess has been awarded “Best Cruise Itineraries” 12 times by  Recommend Magazine  and see the world in a whole new way.

What Sets Princess Apart

• Immersive Exploration – Being chosen as the “Best Cruise Line Itineraries” by Cruise Critic and awarded “Best Cruise Ship Excursions” by Global Traveler Magazine is the result of Princess’ dedication to immersion and exploration. With our Local Connections program, Princess partners with local experts to create shore excursions that give the feel and flavor you’ll desire from a cruise. Princess teamed with Discovery™ to create the Discovery at SEA program, offering you an array of fascinating onboard programs for the whole family, based on hit programs like Deadliest Catch, Shark Week and Gold Rush. Princess also crafts our itineraries to offer more time in port with More Ashore late night (9 pm or later) and overnight stays in every region, allowing you to see the sights during the day and experience the nightlife.
• Freshly Prepared Cuisine – Food is interwoven with travel. From discovering the unique flavors of a new city to watching a dish come together, some of the best travel memories revolve around food. With fresh regional cuisine made from scratch and culinary tours in every region, we feed your body and your sense of wonder.
• Rejuvenation – A cruise isn’t just one adventure after another from dawn ’til dusk. With cruising, your resort travels with you and offers a blend of excitement and rejuvenation not found elsewhere. CNBC ranked Princess the “#1 Cruise Line for Relaxation” in 2018, and you will understand why, with amenities like the Sanctuary, a retreat for adults that offers al fresco massages, refreshing beverages and Serenity Stewards to attend to your needs. If deeper relaxation is needed, you can indulge in the award-winning Lotus Spa® with a hot stone massage, aromatherapy sauna or detoxifying facial. When the day is done, you retire to the Princess Luxury Bed for the ultimate night’s rest.
• Engaging Entertainment – First-time cruisers sometimes wonder what there will be to do on days at sea. We love the moment on board when you discover that each ship is filled with so much engaging, exciting and varied entertainment that it would take many cruises to experience it all. Performances beckon from every corner of a Princess ship, including live music and street performers in the Piazza, world-class magicians and illusionists, and top headliner comedians. Don’t miss our Broadway-Caliber production shows that you can only see in the state-of-the-art Princess theaters.

Princess at a Glance

• 15 ships across the fleet that carry millions of guests each year to 330 destinations around the globe.
• Over 170 unique itineraries ranging from three days to 111 days.
• More than 500 More Ashore late night calls across 98 ports and 70 overnight calls across 16 ports.
• Access to over 100 UNESCO World Heritage Sites.

For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. Customers calling from outside the US or Canada can use one of the numbers below:

If your country is not listed in the table above, you may reach us at +1-713-974-2121 or via e-mail.

For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

Vacations To Go 5851 San Felipe, Suite 500 Houston, TX 77057

Princess Cruises' Star Princess ship delayed, 9 sailings canceled

Travelers will have to wait longer than planned to sail on Princess Cruises’ upcoming ship.

The delivery of Star Princess, which was set to debut next summer, will be pushed back by about two months. The cruise line said the delay was a “mutual” decision with shipbuilder Fincantieri.

“Following a comprehensive review of the remaining construction milestones, both parties have elected to adjust the ship's delivery date from July 29, 2025 to September 26, 2025, which will result in the cancellation of the nine inaugural sailings,” Princess said in a news release .

Guests whose cruises are impacted will be able to rebook on any Princess ship and, depending on which sailing they pick, receive future cruise and onboard credits. They will also be able to opt for a full refund of their fare instead.

“Despite our collective dedication and relentless pursuit to deliver the ship in late July, it has become evident that additional time is required to ensure the Star Princess is delivered to the highest standards expected by our guests,” Princess Cruises President John Padgett said in the release.

Your cruise was canceled: Now what?

The ship’s new inaugural itineraries will include 11 and seven-day Mediterranean cruises on Oct. 4 and 15, 2025, respectively. Those will be followed by a two-week transatlantic voyage to Fort Lauderdale, Florida on Oct. 22, 2025.

Those sailings will be available to book on April 30.

Star Princess will be the second in the line’s Sphere Class. Sister ship Sun Princess was also delayed ahead of its launch earlier this year, with Princess citing “additional technical work” needed at the shipyard.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

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Princess Cruises Cancels 9 Sailings on Its Newest Ship After Inaugural Voyage Gets Delayed

What to know if you've booked a trip that's now been canceled.

Princess Cruises has pushed back the inauguration of its newest ship and canceled several sailings for next year in the process.

The cruise line delayed the delivery of its next ship, the Star Princess , by about two months, pushing the start date from July 29, 2025, to Sept. 26, 2025, according to the company . The setback means Princess has been forced to cancel nine different cruises.

“Despite our collective dedication and relentless pursuit to deliver the ship in late July, it has become evident that additional time is required to ensure the Star Princess is delivered to the highest standards expected by our guests,” John Padgett, the president of Princess Cruises, said in a statement.

Travelers who were set to sail with the company on the brand-new ship can either receive a full refund of the cruise fare or choose to rebook on a future cruise and receive an onboard credit, which will depend on the cruise they choose. 

Passengers can rebook on any Princess cruise, including a future cruise on the Star Princess or on the Sun Princess , which launched this year.

Going forward, Princess will schedule its new inaugural voyage for the Star Princess on Oct. 4, 2025, sailing an 11-day route along the Mediterranean roundtrip from Barcelona. That will be followed by a 7-day trip on the Mediterranean on Oct. 15 and a 14-day transatlantic crossing to Fort Lauderdale on Oct. 22. The ship will then spend time in the Caribbean.

These cruises open for sale on April 30.

When finished, the Star Princess will feature room for 4,300 guests across 21 decks, and come complete with more than 29 different bars and restaurants, a multi-level glass-enclosed covered deck called The Dome, a two-story spa, an infinity pool, and more. The ship will be the second in Princess’ Sphere Class of ships, joining the Sun Princess .

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