my travel pass rejected

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Top 4 Reasons Your Trusted Traveler Status Can Be Denied or Revoked [Global Entry, TSA PreCheck]

Christy Rodriguez

Travel & Finance Content Contributor

88 Published Articles

Countries Visited: 36 U.S. States Visited: 31

Keri Stooksbury

Editor-in-Chief

35 Published Articles 3213 Edited Articles

Countries Visited: 47 U.S. States Visited: 28

Table of Contents

What happens if your trusted traveler membership is revoked, top 4 reasons your trusted traveler status can be revoked or denied, trusted traveler benefits and eligibility requirements, trusted traveler appeals process, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our  Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Trusted Traveler Programs (or TTPs) allow members to use expedited lanes at U.S. airports and when crossing international borders. They are specifically set up to preapprove “low-risk” travelers, and each applicant must meet a set of minimum requirements in order to be approved.

You may have spent time filling out an application for one of these TTPs, such as Global Entry or TSA PreCheck, paid your non-refundable application fee, and are anxiously awaiting your new status, only to find out that your application was denied! You aren’t alone. About 1% of all applications received by Global Entry and TSA PreCheck applications are denied.

So what happened? Why were you denied membership? How will you be notified of this denial? And is there anything you can do to make U.S. Customs and Border Protection (CBP) reconsider?

In some cases, you may have already had membership in a TTP and were notified that your membership was revoked. What might have happened to cause you to lose your status?

Whether you’re applying for the first time or renewing, or your status has been revoked, read on for all of the details about membership denials or revocations for all 5 Trusted Traveler Programs.

So you’re waiting to hear if your application to be a part of a TTP was approved. Or maybe you already have a Global Entry or TSA PreCheck membership and you’re notified that it’s been revoked. So what happens next? Well, if you’re approved, you’re good to go. Otherwise, here’s what will happen.

You’re Notified

As soon as your application is denied or membership revoked, you will receive a follow-up letter electronically through your TTP account that you used to submit your application.

This letter will include more details about the reason for this denial, however, it may not always be spelled out in great detail. For example, your letter might simply state that you “No Longer Meet Eligibility Requirements.” We’ll break down what this might mean as we discuss the common reasons for having your membership revoked or renewal not approved.

Application Fee Not Refunded

Unfortunately, the application fee that you paid ($50 to $122.25, depending on the program) is non-refundable — even in the case of a denial. You won’t receive a refund for any fees paid.

Appeals Process

There is an appeals process to dispute a decision, but it differs based on the TTP you applied for. We’ll break down the steps of the appeals process towards the end of this article.

CBP doesn’t typically make information regarding the TTP denials public, but it did respond to a Freedom of Information Act request back in 2017. The report it issued details each instance where membership was denied or revoked from November 6, 2016, t0 June 6, 2017, and gives us a lot of insight into recurring themes.

Bottom Line: It’s important to know that CBP is getting information about you from a variety of sources — including state and local government databases, FBI databases, and even sometimes from other countries. 

We’ve taken this information and broken it down into the 4 most common reasons TTP status is taken away or not granted in the first place:

1. No Longer Meets Eligibility Requirements

Generally, you’ll want to disclose every pending or prior conviction on your record as a part of your application, no matter how old. If something is discovered later or you have a recent conviction (even if you’ve already been approved), your membership could be denied (or revoked).

Things like DUIs don’t automatically disqualify you from being approved as long as they’re over 10 years old, but there are some types of convictions that are permanently disqualifying. A list of permanently disqualifying convictions isn’t clearly documented anywhere and seems to be determined on a case-by-case basis.

You could also have your application denied if derogatory information was received from another country — meaning, any trouble you run into abroad could impact your membership in a TTP.

2. Not Declaring Goods at Customs

This category is a big repeat offender on the CBP list. For example, not declaring:

• Agricultural items (like plants, fruits, vegetables, soil, etc.)
• Items exceeding  your duty-free personal exemption (exemption amount varies based on the country you visited and length of stay, or alcohol over 1 liter)
• Foreign currency exceeding the USD equivalent of $10,000

All of the following can land you with a fine from CBP AND a TTP denial or membership revocation.

Just to be safe, check your bags for items your might have unintentionally left behind, including snacks from the plane. And if you do bring something back, just be sure you note it on your customs form upon arrival.

Bottom Line: Don’t worry — these rules are all listed on the CBP’s Customs Declaration form, so you don’t have to remember these details! Just make sure you read the form carefully to avoid unintentionally forgetting to declare something.

3. Breaking Rules in the Immigrations Hall

Upon arrival back into the U.S., it’s important to be on your best behavior. Things like cutting in line or trying to bring family members who don’t have Global Entry to the kiosk can have big repercussions.

Hot Tip: This might mean you have to fill out separate CBP Customs Declaration forms if you have Global Entry and your other family members do not.

In addition, if you’re using your Global Entry card to enter the U.S. using an expedited travel lane at a land crossing, everyone in the car needs to have Global Entry status, too. Depending on the agent you encounter, breaking these rules can result in your membership being revoked — even if it’s an accident!

4. Uncooperative Behavior

Going hand in hand with the item above, but encompassing a bit more, if you decide to take your frustrations out on a CBP or TSA agent, know that your TTP status could be revoked. If you are also not forthcoming during your TTP interview, this could also be considered uncooperative behavior as well.

As COVID-19 and mask mandates weren’t around when this report was issued in 2017, we are just making an educated guess here, but if you refuse to wear a mask while going through TSA security or on a plane, this might also result in your losing your TTP status.

Global Entry

Main Benefits

The main reasons to join Global Entry (GE) include:

• Access to expedited lines at major U.S. airports  when returning from an international destination
• Access to expedited entry benefits in other countries (also known as preclearance )
• TSA PreCheck is included for domestic travel

Once granted, you will have all of the benefits of Global Entry for 5 years.

Hot Tip: See our in-depth article to see all of the benefits and steps required to get Global Entry status:  The Global Entry Program: From Application to Airport [+ Map of Locations & Kiosks] .

Eligibility

U.S. citizens, U.S. lawful permanent residents, and citizens of select countries are eligible to apply for Global Entry. If you are under the age of 18, you must have your parent or legal guardian’s consent to participate in the program.

You must meet certain criteria (that CBP doesn’t make public) in order to deem you a “low-risk” traveler. Keep in mind that you don’t simply have to meet the eligibility requirements BEFORE you apply. You must remain eligible at all points during your 5-year membership.

Ineligibility

The CBP website notes that “Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.” But what does that mean?

Specifically, you are deemed ineligible and will have your membership denied (or revoked) if you do any of the following:

• Provide false or incomplete information on your GE application
• Have any criminal history (even if it’s not related to customs or a security threat)
• Have been found in violation of any customs, immigration, or agriculture regulations or laws (in any country)
• Are the subject of an ongoing investigation by any federal, state, or local law enforcement agency
• CBP cannot grant you low-risk status 

This last category appears to be a catch-all, but you can see that there are many reasons you can be denied. And as a reminder, if any of the items above change, your status can be revoked at any point in your membership.

See our list of the top 4 reasons your status may get denied or revoked in the section above for some specific examples.

TSA PreCheck

The main reasons to join the TSA PreCheck program include:

• No need to remove shoes, laptops, 3-1-1 liquids, belts, or light jackets when going through TSA security checkpoints
• Expedited security screening (TSA claims that most travelers get through security in 5 minutes or less)
• PreCheck is available at over  200 airports domestically
• Children (under 18) may accompany a parent/guardian for free

Once granted, you will have all of the benefits of TSA PreCheck for 5 years.

TSA PreCheck is only open to U.S. citizens, U.S. nationals, and lawful permanent residents. Children aged 12 and under are free with a parent or guardian. Children aged 13 to 17 may accompany a TSA PreCheck-approved parent when they are on the same reservation and have the TSA PreCheck designation on their boarding pass. 

TSA notes that applicants may be ineligible due to “incomplete or false application information, violations of transportation security regulations, or disqualifying criminal offenses and factors .”

TSA breaks down disqualifying offenses into 3 categories:

• Permenantly Disqualifying Criminal Offenses , including offenses like espionage, treason, murder, and terrorism
• Interim Disqualifying Criminal Offenses , including offenses like violent crime, immigration violations, fraud, smuggling, incomplete or inaccurate application, or illegal position of a firearm (the length of time that the item is disqualifying depends on the offense as well as the plea)
• Under Want, Warrant, or Indictment , including pending cases

See the full TSA list of disqualifying offenses for more details.

The main reasons you’d want to be a member of the SENTRI program are to reduce wait times at ports of entry using: 

• Dedicated processing lanes at southern land border crossings from Mexico
• NEXUS lane when entering the U.S. from Canada by land
• Global Entry kiosks when entering the U.S. by air

Once granted, you will have all of the benefits of SENTRI for 5 years.

There are no citizenship or age requirements to qualify for SENTRI membership. If you are under 18, you must have your parent or legal guardian’s consent to apply.

CBP notes that you are no longer considered eligible if you:

• Provide false or incomplete information on your SENTRI application

The biggest violations for SENTRI memberships are related to customs violations. You will not only pay a fine but will have your SENTRI membership revoked.

The main reasons you’d want to be a member of the NEXUS program are to reduce wait times at ports of entry using: 

• Dedicated processing lanes at land border crossings to/from Canada
• NEXUS kiosks when entering Canada
• Global Entry kiosk when entering the U.S.
• Marine telephone reporting center to report your water arrival in the U.S and Canada

Once granted, you will have all of the benefits of NEXUS for 5 years from your next birthday.

U.S. citizens, U.S. lawful permanent residents, Canadian citizens, Canadian lawful permanent residents, and Mexican nationals who are members of Viajero Confiable are eligible to apply for membership in the NEXUS program. If you are under 18, you must have your parent or legal guardian’s consent to apply.

NEXUS is slightly different from other TTPs as you’ll need to have both the U.S. and Canada approve your application. Denial of an application by either country will prevent you from participating in the NEXUS program.

As far as disqualifying items, if you do any of the following, you are no longer considered eligible for the program:

• Provide false or incomplete information on your NEXUS application
• CBP or the Canada Border Services Agency cannot grant you low-risk status 

Not as well-known as the programs above, Free and Secure Trade (FAST) is a program specifically for commercial truck drivers entering and exiting the U.S. from Canada and Mexico. You can apply for FAST North or FAST South, depending on your needs.

Primarily, you will benefit from the use of designated FAST lanes to more quickly transport goods into the U.S.

U.S. citizens, U.S. lawful permanent residents, Canadian citizens, Canadian lawful permanent residents, and Mexican nationals who are 18 years or older and possess a valid driver’s license are eligible for a FAST membership.

• Provide false or incomplete information on your FAST application
• Have been found in violation of any customs, immigration, or agriculture regulations or laws (in any country!)
• Fail to meet other requirements of the FAST Commercial Driver Program

If you’ve been denied membership or had your membership revoked, this decision doesn’t have to be final. You can appeal this decision and ask your case to be reviewed again. Or maybe you don’t feel that you were given sufficient information regarding why your application was denied or your membership revoked?

Either way, the process is similar, no matter which TTP you had your membership revoked or denied with. In order to appeal your TTP membership decision or get more information, you’ll want to:

1. Gather all of your documents together, including:

• Original denial letter
• Clarifying information, such as an explanation of an arrest, record, or incident
• Court disposition documentation (in PDF) for all arrests or convictions (even if expunged)
• Other supporting documentation you feel might help your appeal
• Request for more details (if applicable)

Hot Tip: Appeals are done on a case-by-case basis and the information required to appeal will be different. For instance, if you have a 20-year-old DUI that was the cause of your denial, you might want to include details about how you’ve been rehabilitated since then and note that you’ve had no other incidents that would deem you “high-risk.”

2. Write a letter to the local Enrollment Center where your interview took place

• Write a letter requesting an appeal of the decision
• Include copies of all relevant information gathered above
• Label the envelope “Redress Request RE: Global Entry”

3. Write a letter to the CBP Trusted Traveler Ombudsman

• Send via email to [email protected] or via mail to:

U.S. Customs and Border Protection Attn: CBP Ombudsman P.O. Box 946 Williston, VT 05495

According to the L.A. Times , this appeals process can take “as much as 8 months,” but could be even longer now due to delays related to COVID-19.

Ultimately, the U.S. government views membership in a TTP as a privilege rather than a right and it reserves the right to deny your application or revoke your membership for any number of reasons. Unfortunately, there’s not always a clear set of guidelines to follow when it comes to denials, revoked memberships, or even the appeals process.

If you have had your membership in a TTP revoked or denied, start by reviewing the information you were given. See if this information was erroneous or you otherwise believe you have a case for the decision to be appealed. Contact your local enrollment center to get more information regarding your denial or membership revocation. Hopefully, you can make your case that you are a low-risk traveler and renew your trusted traveler program status soon!

Frequently Asked Questions

Why did my global entry get revoked.

Your Global Entry could have been revoked due to fact that you are no longer eligible due to new or previously unknown incidents, a new customs or immigration violation, or even information told to CBP by other countries. You will receive a letter detailing the reasons that your membership was revoked through your TTP account .

Why did my TSA PreCheck get revoked?

If your TSA PreCheck membership was revoked, TSA could have learned of information that changes you from a low-risk traveler to a high-risk traveler. This could be due to new or previously unknown information related to incidents or prior arrests, or new charges, among other things. You will get a letter in your TTP account that details the reasons your membership was revoked.

How do I restore my TSA PreCheck?

If you have lost your TSA PreCheck status, you can appeal this decision. You’ll need to gather your documents, including information you think may help your appeal, and submit it to TSA and/or the ombudsman in charge of your case. Details on how to do this and what to include in your appeal are listed in the article above.

How do I restore my Global Entry?

If you have lost your Global Entry membership due to a change in your eligibility status, you can still appeal this decision. We have complete details on the process you’ll need to take in the article above, but in short, you’ll have to convince CBP that you are still a “low-risk” traveler. How you will do this will depend on why your status was revoked in the first place.

How long does a TSA PreCheck suspension last?

There are certain offenses that are temporary and will bar you from being eligible for TSA PreCheck. Most of these offenses restrict you from membership from between 5 and 7 years. Others will result in a permanent disqualification.

For a full list of disqualifying offenses and associated time frames, see the full TSA list .

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About Christy Rodriguez

After having “non-rev” privileges with Southwest Airlines, Christy dove into the world of points and miles so she could continue traveling for free. Her other passion is personal finance, and is a certified CPA.

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If My US Visa Is Rejected, When Can I Apply Again?

Whether employment visa, student visa, or non-immigrant visa, getting a refusal is disheartening.

In such a case, one question might arise in everyone’s mind – If my US visa is rejected , when can I apply again?

The short answer is – you can apply again for the visa depending on the reason for your refusal. If your refusal is for specific circumstances that need to be changed, it’s suggested that you wait until you resolve the issue.

TLDR; Make sure to learn the refusal reason and correct them. Then re-apply for a new visa.  

Did Your Circumstances Change?

When you re-apply for a US visa , the new visa officer will try to find what exactly changed since the last refusal. If you go for the interview with the same preparation, the outcome like be the same.

Either your circumstances need to be changed significantly or you need to come up with an updated application and interview strategy.

Can I Apply for a US Visa if I Was Rejected 3 Times?

The simple answer is YES.

Many people think applying for a US visa is impossible if the visa officers reject you 3 consecutive times.

In reality, it is a complete misconception.

How Many Times Can I Apply for a U.S. Visa After Rejection?

You can apply for a US visa unlimited times regardless of number of rejections. However, there are conditions.

Unlimited doesn’t mean you keep applying repeatedly without checking and correcting your mistakes.

It is crucial to learn what went wrong when the visa officer rejected your application. Then, correct those mistakes during the next application.

Remember, every time, you have to submit supporting documents. Also, updating the information is essential.

So, the prime point is:

You can apply for a US visa for unlimited times. All you need to do is learn the reason for rejection and update your information.

However, if you are involved with fraudulent information on a previous application, you can permanently be ineligible for a US visa.

How do You Increase Your Chances of Getting a US Visa?

Consulate officers make decisions by examining a few points during the visa interview. Here are a few tips that will help you increase your chances of getting a US visa.

1. Employment

Do you have a stable job in your home country?

If yes, your chances of getting a US visa increase. Also, the visa officer will check how long you have been working, your job type, and your salary to determine your economic and financial ties with the country.

2. Show and Prove Strong Ties to Home

Showing sufficient proof of strong ties to home is crucial. Such a thing proves that you will return to your home country after the visit. There are a lot of factors that can prove your strong home ties, including your left-behind family members, social economic conditions, immovable assets, etc.

Otherwise, the visa officer may refuse your visa if they suspect you are trying to misuse the visa.

3. Prepare an In-depth Travel Itinerary

The Visa officer will ask you a few questions, such as,

• When do you intend to travel to the USA?
• Where are you planning to travel?
• Why are you traveling?

Prepare your travel itinerary with a precise location and travel intention in mind. Be remindful; more details mean better.

4. Practice for the Visa Interview

Unfortunately, many non-immigrants overlook visa interviews. In reality, it is a crucial step.

Your visa will be rejected if all your papers are OK but you fail to satisfy the consular officer during the interview. US visa is interview-based, so the visa officers will hardly ask for any documentation. All they need is the information you provide.

So, prepare yourself ahead of time. Carry all the supporting documents. Practice for the interview by answering the most commonly asked questions.

Seek Expert Guidance

If a US Visa officer says no to your visa request, don’t worry. You can try again. But don’t just blindly keep applying. It’s better to seek legal help or expert consultancy. A legal professional or expert can figure out what happened with your last application and how you can overcome the situation on your next application .

Greece Visa Service Starts in Dhaka, Bangladesh

Us visitor visa documents checklist (b1-b2 tourist, business & family), 12 thoughts on “if my us visa is rejected, when can i apply again”.

Mytouris،U.S.A visa rejected but all douments were perfect how will I come to know my rejection in which information was not given I will come to know any clue so next it will more perfect please give suggestions

Please assist me to know where the problem was.

how should i find out why my B1/B2 visa was rejected, bcoz there was no any details given by officer during my interview, and i was full of supporting documents

Hello sir, it’s not possible to get the exact details of why your visa has been refused. However, experts can give you ideas with second by second interview experience analysis and reviewing your visa application form.

If you need any expert help, you can feel free to email us and one of our consultants will be able to help you.

During appointment was told that I didn’t have enough funds in a bank account is why I was denied I always have my money in cash don’t leave it in the bank now I know you have to show that and that was the reason why I was denied how long do I have to wait to reapply For a tourist visa

I got 4 US visa rejection 5 years ago (all in 2019) 2 B1/B2 and 2 J1 Visa due to lack of ties while I was still a student abroad but I made a costly mistake of not adding my kids to my first application and discovered this after making the payment but I left it that way for all my applications back then.

Now, I’m planning to reapply for a US Visa. Can I include my kids in my application now and admit that I made the mistake back then if asked at the interview or I should not add them not to create complication in my visa application?

I’ll really appreciate your help.

I was denied without reasons,but i hope to reareply

Bonjour, je suis agent militaire dans mon pays d’origine. Mon visa a été refuse malgré tout les documents familiales, bancaires, professionnels et autorisation de sortie du territoire que j’ai présentés a l’agent. Je ne sais ou m’orienter et j’ai vraiment besoin d’aide pour la prochaine fois. Merci

Thanks for your guidance but one I question for you rejection is ok because there is some reason of rejection but the behaviour of interview officer is too rude they treat us not a human being, their behaviour’s are soo bad she behaviour damage my self respect please tell them about their attitude thanks

Got 2 times denial of non immigrant visa.How can i increase my chances for next interview?

I had an visa interview at Hyderabad. I m planning to go on tour with Chariot international tours and fixed the tour date for 25th July to 11th August 2024 for 18 days. I m a senior citizen. I was asked a few questions which I answered. But surprisingly my visa was rejected. I do not know the reason. I m surprised and disappointed as I have spent quiet a sum for this purpose Can I get the visa stamped or get another date for interview so that I can proceed with my tour

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SpicyBlogging

A Blog About Malaysian Immigration Updates, Pakistan Technology News, Pakistan & Malaysia Govt. Forms Online, Fomema Medical Result, Fomema Registration, Myeg Permit Renewal, News, Tips and Tricks, Tutorials and Guides for Foreign Worker in Malaysia.

Malaysia: How to Submit & Check Re-Entry PLKS Application Status

In Sep. 2020 they launch the website MyTravelpass to submit your entry or exit application before your travel plan, in 1st phase they only allow temporary Employment Visa holders, MM2H & who have Spouse Visa, later on, they extended it to all Visa & Work Permit holder but approvals are limited case to case basis. 

MyTravelPass program ended on 31/03/2022 and was replaced with Re-entry PLKS on the 12th of April 2022, follow the guide below to submit your re-entry PLKS application.

so let's start...

Re-entry PLKS Application Guidelines

All employers who wish to bring back stranded workers in their home countries due to the Covid-19 pandemic have to submit Re-entry Pass Lewatan Kerja Sementara (PLKS) application, only expired permit holders whose permits are expired between 18 March 2020 to 15 April 2022 and foreign worker are outside Malaysia during that period. Foreign workers who are in Malaysia during that period and completed the renewal of PLKS are not eligible to apply, the application period is until 30 June 2022.

1. APPLICATION PROCESS

Application should be made by the EMPLOYER . Application to be made through online https://mtp.imi.gov.my/reEntryPLKS/main . Applicant needs to provide the following documents:- Official application letter from employer; Front page of the foreign worker’s passport (passport must be valid); SSM e-info; Employer’s Identity Card; Foreign worker’s Vaccination certificate; All documents must be uploaded in the form of ✶pdf not exceeding 250kb each✶

2. BEFORE TRAVELLING TO MALAYSIA

1. Foreign worker must undergo COVID-19 PCR test three (3) days or 72 hours before departure to Malaysia; 2. Foreign worker must completely vaccinated prior to enter Malaysia; 3. It is compulsory to download and install “ MySejahtera ” mobile application before departure.

3. UPON ARRIVAL IN MALAYSIA

a. Foreign worker must present passport and MTP Approval during immigration clearance at Point of Entry; b. Foreign worker will be subjected to health screening at the Point of Entry; c. Foreign workers will be subjected to the quarantine period set by the relevant agency and cost shall be fully borne by employer; d. All entry of foreign workers are subjected to current immigration procedures, rules and regulation during immigration clearance at point of entry. Failure to comply will be denied entry.

A non-Malaysian traveller is required to bear the cost of the Covid-19 test and quarantine charges before arrival in Malaysia. Please refer to the URL link below to make payment. Myeg Safe Travel . Starting from 29 Sep 2021 The Government of Malaysia has announced that fully vaccinated travellers from overseas now have the option of home quarantine upon arrival in Malaysia. The travellers can apply for home quarantine at Home Quarantine Application (HQA) Ministry of Health (MOH) portal 7 to 10 days before departure. Please note that the processing charter will be 7 working days and the status can be viewed from the same portal. However, the application will only be considered if the travellers meet the Home Quarantine Qualifying Criteria.

28 Oct 2021: The Malaysian Immigration Department (JIM) informed that in line with the decision of the Pandemic Management Special Committee Meeting No. 60 of 2021 (Series 22) which was held on 22 October 2021, the category of foreign nationals holding Long Term Visit Pass in Malaysia is allowed to enter Malaysia without having to obtain approval from the Malaysian Immigration Department (JIM) through the MyTravelPass (MTP) / MyEntry system provided you have a valid pass.

The following is a list of Long Term Visit Passes that are allowed to enter Malaysia without having to apply through MTP / MyEntry:

• Diplomat (Exemption Order) / Dependent / Foreign Maid 
• Employment Pass (Category I, lI, III) / Dependent / Foreign Maid 
• Resident Pass-Talent (RP-T) / Dependent / Foreign Maid
• Professional Visit Pass - Specialist 
• Professional Visit Pass 
• Permanent Resident (PR) / Spouse to PR / Child to PR 
• Long Term Pass (Husband / Wife / Child) to Citizen 
• Senior Citizen Pass
• Widow / Widow Pass  to Citizens 
• Student Pass / Dependents / Escorts 
• Malaysia My Second Home Pass (MM2H) / Dependents / Foreign Maid 
• Resident Pass 
• Temporary Work Visit Pass (PLKS) 
• Foreign Maid (PRA)
• Social Visit;  
• Holders of expired Long Term Visit Passes;  
• Application for Employment Pass (Category I, II, III) / Resident Pass-Talent (RP-T) / Foreign Maid Dependents and newly approved Specialist Professional Visit Pass;  and 
• Short Term Business Traveler.  This directive is effective from 1 November 2021. 

Download Notification issued by Immigration Department Malaysia

3. AT THE POINT OF CHECK-IN TO MALAYSIA

Upon arrival in Malaysia, foreign worker needs to comply to the following procedures :- Foreign worker must present passport and Re-Entry PLKS Approval during immigration clearance at Point of Entry. Foreign worker will be subjected to health screening at the Point of Entry. Foreign workers will be subjected to the quarantine period set by the relevant agency and cost shall be fully borne by employer. All entry of foreign workers are subjected to current immigration procedures, rules and regulation during immigration clearance at point of entry. Failure to comply will be denied entry.

• Please take note that entry into Malaysia is subject to approval and Immigration vetting. The approval is not given automatically.
• Any errors in the information entered by the applicant cannot be amended and the applicant must re-submit the application.
• Please be aware that any false reports/statements/representations are an offence under section 56(1)(f) Immigration Act 1959/63.
• The application will be processed within 14 working days. Application status can be checked online at https://mtp.imi.gov.my/reEntryPLKS/semakan .
• Any enquiries could be made online at http://eapp.imi.gov.my/spo .
• Any changes in the decisions are subject to a current government directive.
• All recruitment of foreign workers upon arrival at the immigration checkpoint must be made by the employers/representative of the employers/agency appointed by the employers.
• All appointments with the Immigration Department of Malaysia are done via SistemTemujanjiOnline (STO) at http://sto.imi.gov.my/e-temujanji/ .

Submit Re-entry PLKS Application

To submit your application you have to prepare the following list of documents to proceed with submission.

• Official application letter from employer; View Sample
• Frontpage of the foreign worker’s passport & latest Visit Pass(Temporary Employment);
• Latest exit stamp; View Sample
• Vaccination Digital Certificate Issued by the Health Ministry Must be in English/Malay 
• SSM e-info; (Company_Profile);  View Sample
• Employer’s Identity Card;
• Contract / Letter of Award for the construction sector;
• The current contract for the cleaning service sector.

If you have prepared all the above documents let's go to submit your application.

• Go to  https://mtp.imi.gov.my/reEntryPLKS/main  & Click Re-Entry PLKS.

• Input company ROC, Company Name, Contact Person, Address, Mobile number & email address.   

• Fill up the form & upload all the documents 1 by 1:
• Passport Frontpage;
• Work Permit (applicable to expired permit as well);
• Exit/Entry Stamp;
• Vaccination Certificate/Passport (Starting from 29 Sep 2021);
• Employer Letter;
• Employer IC Front & Back;
• & SSM e-info.

A confirmation email of the Re-Entry PLKS application

1. This entry permit is only applicable for PLKS holders who have expired from 18 March 2020 only.

2. This permission letter is only valid until 30 June 2022.

3. Foreign workers from countries who require a visa to enter Malaysia must obtain a visa at the High Commission/Embassy Malaysia before travelling.

4. Arriving employees must comply with all conditions related to Covid-19.

5. Employers must conduct the PLKS coordination process immediately at the Foreign Workers Division, Immigration Office according to the address of the employer.

6. The Immigration Office (Entrance Control) must refer the case to the State Immigration Office according to the employer's address for the purpose of PLKS coordination.

7. Please present this entry clearance letter upon arrival.

29 comments

I'm a new international student and I've gotten my Travel Authorization through EMGS. Do i still need to apply for travel pass ?

What should I do before travelling to Malaysia? Ensure that you have made flight arrangements to Malaysia. Please be advised that you are only allowed to enter Malaysia via KLIA and KLIA2 entry points. International Students that attempt to enter Malaysia from other entry points will be denied entry and may risk being deported to their country of origin. Once your departure date is confirmed, undergo the RT-PCR Covid-19 Test three (3) days before travelling to Malaysia. The RT-PCR Covid-19 test result must be translated in ENGLISH so that the respective authorities in Malaysia can inspect it. Next, please complete the online payment for the Quarantine and the Covid-19 Screening Test through MySafeTravel (www.safetravel.myeg.com.my) / MyQr application by MyEG (www.myeg.gov.my). This procedure is required as you will be required to undergo an RT-PCR test and quarantine upon arrival in Malaysia. Download the MySejahtera mobile application.MySejahterais an application developed by the Government of Malaysia to assist in monitoring COVID-19 outbreak in the country. Be very careful with your surroundings. Practice social distancing and good hygiene. Do your best to avoid any occasion that might expose you further to the COVID-19 virus. What will happen once I arrive in Malaysia? Upon arrival, you will be carefully escorted by the relevant authorities to the Ministry of Health (MOH) personnel. At this point, you will be required to show proof of the negative RT-PCR test result obtained from your country of origin. You are also required to show proof of the payment receipt of the Quarantine cost and the Covid-19 Screening Test from MySafeTravel (www.safetravel.myeg.com.my) / MyQr application by MyEG. Upon verification, you may proceed to the Immigration Counter for clearance to enter Malaysia. Once you have obtained clearance from the Immigration Department, you will be assigned to a quarantine station. Our EMGS representatives will be obtaining this information from you to be furnished to your institution. Government officials will then bring you to the quarantine station assigned to you. During this time, you are required to undergo quarantine for seven (7) to fourteen (14) days upon arrival to Malaysia before continuing your studies. The duration is subject to the students furnishing their RT-PCR Covid-19 test results at the international arrival gate. International students that are not able to provide RT-PCR Covid-19 test results or if the test results are not valid/acceptable by Ministry of Health, the students will be subjected to a quarantine period of ten (10) days. Please note that you will not be allowed to leave the quarantine premises throughout the quarantine period. On the 5th day (For a quarantine period of 7 days) or 8th day (For a quarantine period of 10 days) or 10th day (For a quarantine period of 14 days), you will undergo an antibody test. If your result shows as negative, you will be given a release order and your institution will make travel arrangements for you to return to the institution, however, if your result is positive, MOH guidelines will apply. Please take note that students with nationality or coming from the United Kingdom and India are not allowed to enter Malaysia

What should I do once my Visa Approval Letter is approved/extended? Once your Visa Approval Letter is approved by the Immigration Department, a Travel Authorisation Letter will be issued along with it. To access these documents, please enter the relevant information under the following fields in Track My Application Travel Document Number Nationality Application Type: Student Visa You will see an option to download the eVAL and Travel Authorisation Letter. Download these documents and make sure you keep a copy of it in your mobile phone. You may be required to apply for a Single Entry Visa (Depending on your nationality) prior to travelling to Malaysia. Please check with your Malaysian Mission for more information on this matter. Once you have obtained all of these documents, you may proceed to travel to Malaysia. Learn more: https://visa.educationmalaysia.gov.my/guidelines/travel-authorisation-new-student.html

May i know, if the application rejected could i apply it again?

Yes Daisy, you can apply again but update your application if the rejection reason is missing of documents, ask the support team by sending them email. I hope it's help, let me know if you have any questions.

Oh i see. Thanks for replying. Because i have a worker from nepal back to hometown for his holiday on feb 2020 but he cant get back during mco and the work permit was not able to renew for year 2021 since his passport is on his hand caused the permit forced to expired so i'm really hope this will be worked to let him back for work.

1st step: you have to apply for travelpass if approved proceed to step 2. 2nd step: your worker will apply for embassy for visit visa at Malaysia embassy in Nepal. 3rd Step: if he is vaccinated you have option to apply for home quarantine and pcr test is required upon arrival. 4th step: within 15 days of his arrival you have submit hi permit renewal application. Let me know if you have any questions.

May i know more of the information at step 4? cuz his permit already expired on year 2020 or does it means we need to convert the VTR to VP(TE)?

Hello, You have apply for MyTravelPass & upload the expired Permit, if you get the entry approval then ask your employee to visit nearest Malaysian Embassy/High Commission to apply VTR (Visa may applicable as per Schedule Of Charges). "Foreign worker must undergo COVID-19 PCR test three (3) days or 72 hours before departure to Malaysia; Foreign worker must completely vaccinated prior to enter Malaysia; It is compulsory to download and install “MySejahtera” mobile application before departure and; Visa Pass Temporary Employment is still valid with re-entry visa (Single Entry Visa / Multiple Entry Visa) OR; Valid Visa Pass Temporary Employment without re-entry visa (Single Entry Visa) / Expired Visa Pass Temporary Employment Applicable to all nationality which are required to obtain visa prior entry. As per guideline no 2a - 2c Required to obtain a visa without reference (VTR) from the respective Malaysian Embassy / Consulate General / High Commission prior to entering Malaysia" let me know if you have any questions.

How do I submit the permit renewal application when he arrival?

As usual (if Fomema required) apply for Fomema online registration (if Fomema required) and submit your renewal through Myeg or ePLKS portal.

but his permit already expired in year 2020..... so did myeg still allow to make a renewal for him after skipped 1 year?

VTR is enough to submit the renewal, there is exemption due to COVID-19 Pandemic, further more please send an email to Immigration by visit this link (http://eapp.imi.gov.my/spo), I hope the things becomse bright :) let me know if you have any questions. Regards, Ishtiaq Ahmad

Noted. i will try it! and i just got the approval of MTP for the nepal worker after seen your post then tried. so thankful for that.

You welcome Daisy. I'm more than happy to help you :)

Hello, our business partner would like to travel to MY. And, in the MyTravelPass, and we have to include a letter of invitation. May I ask, would you have a sample to share. And, do we need to include travel itinerary? Thanks much

Do you have approved Porfessional Visit Visa?

hi, when should i start applying my travel pass if my maid is going back to her country for 3 months starting early march 22, and her multiple reentry visa is still valid until next year feb. and i hired my maid to take care of my sick mother, so do i still required ssm?? thanks

Hi Leow, Immigration Department abolish the my Travelpass for valid long term pass holders, that mean you don't need to apply for Travel pass shee still hold valid logn terms pass at the point of re-entry. Standard SOPs must be followed at the time of departure from maid's home country. Let us know if you have any questions.

hi, may i know if i wish to apply for my maid to come to malaysia using mytravelpass, 1 of the criteria is i need to submit SSM info, i dont hv SSM as my maid is for household work. May I know how should i submit that?

Hello Shin, You don't need to submit SSM, Maid permit issued under the IC, so please upload the MYKAD front-back and submit your appliction with other related documents. I hope this help. you can email us at [email protected] if require any assistance. Thanks!

Thank you for your reply, about the application form is a letter i write to apply for her to come in, am i correct? and may i know now philiphino can enter malaysia with mytravelpass? am i correct? any other criteria that i should follow?

You can download the letter soft copy by clicking the View Sample link. Yes, as per Malaysia's SOPs Philippines national can enter Malaysia. Criteria is mentioned on MTP website.

and may i know the cost of getting my travel pass?

MTP approval is free of cost and there is no charges to apply for MTP.

what is the payment and payment method after approval?

Re-entry Approval is free of cost, you don't need make payment after approval.

is mean all the visa / pass fees are paid after arrived Malaysia?

Visa with reference fee charged by Consulate of Malaysia abroad. Visit the consulate website of relevant country. Steps after arrival: 1. Apply for SP (can applied online through ePLKS portal) 2. Submit permit application for approval 3. Make the payment of permit levy 4. Visit JIM branch for permit sticker. Let me know if you have any questions.

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9 common mistakes you’re making while applying for a Schengen visa

By Condé Nast Traveller

You’ve booked that dream vacation to Europe after waiting for a visa appointment for months. The last thing you would want is your application getting rejected because of that one minuscule detail you’ve missed out on. In 2021, over 13% of all Schengen visa applications from around the world were turned down. Of all the applications that came from India, Sweden rejected 833 or 42.26% of 1,974 visa applications, whereas Norway turned down 30.69% of all requests. France issued 25,482 visas and turned down 11,959 applications in 2021. To ensure that your Schengen visa application is not rejected, here’s a list of mistakes to avoid:

Common mistakes made when applying for a Schengen visa

Booking flights before booking your visa interview.

Diplomatic missions are reeling under a resource crunch combined with the resurgence of travel, which is leading to severe delays in visa appointments. Getting a visa appointment can take months, depending on your destination and where you are applying from. While you need to show proof of travel to apply for a Schengen visa, travel agents say it is safer to book the actual tickets only after you secure a visa appointment.

Booking dummy tickets and accommodation

Travellers who are unsure of their plans often use third-party websites to get fully refundable accommodation and tickets, and cancel them right after getting a confirmation voucher. What they don’t realise is that nothing stops the officer from conducting a check on whether the booking still holds. Pratim Akash, founder of Elite Tours & Travels, has seen several rejections over the past few months due to such ‘dummy bookings’. “People tend to do shady things like edit the ticket on a word document or block air-tickets without confirmed bookings on third-party websites.” It is important to ensure that your ticket is genuine, and your reservation is valid, or your visa could be rejected and you could end up going to the back of the queue.

Not booking a return ticket

A Schengen visitor visa is valid only for 90 days, and you must return within the time frame. A return ticket proves that you will not overstay your visit, and not providing one will lead to a rejection of your visa application.

Not providing an itinerary for the trip

One must apply for a visa for the country that they will be spending the maximum time in. Not being able to provide the accommodation for each night in the Schengen area and train/flight tickets or a car rental booking for travel within the region can lead to a rejection of your visa application.

Nor providing correct sponsor details

If you’re being sponsored by a family member or a company, it is important to mention that while filling out your visa application form. Your sponsor will also need to provide a letter of sponsorship. If a family member is sponsoring your trip, you will need to provide their financial statements. If your sponsor resides in Europe, they will need to provide supporting documents such as an invitation letter and proof of accommodation.

Not submitting a passport that is valid

Your passport should be issued within the last 10 years and must be valid for at least three months beyond the date on which you intend to leave the Schengen territory. In justified emergency cases, the Consulate may deviate from this rule, as per the VFS Global website.

Not having a proper insurance cover

Travellers are required to have a minimum coverage of €30,000 (Rs23 lakh ) on their visit. The policy must cover all areas of the Schengen region for the entire duration of your stay. It should also cover any expenses that may arise in connection with repatriation for medical reasons, urgent health attention or emergency health treatment. A policy that does not meet all these needs can get rejected. Akash recommends buying a policy that spans five days prior to and after the date of your actual travel plans, as it gives you enough flexibility in case of any change in plans.

Not providing a valid letter of employment

The letter of employment issued by your workplace should be issued within three months from the date of your application. It should carry a letterhead with the address and contact details of the company issuing the letter. A letter without a stamp and signature could be rejected.

Not showing credible proof of funds

Different countries in the Schengen region have different financial requirements . For instance, if you’re visiting France, you must have €120 (Rs9,387) for each day of your visit if holding no proof of prepaid accommodation. If the applicant has a prepaid hotel, the amount is €65 (Rs5,085). For Spain, a traveller needs to have at least €100 (Rs7,821) per day, with a minimum of €900 (Rs70,424) for the entire trip, irrespective of the duration of stay. For Italy, a traveller visiting for 5 days should hold €269.60 (Rs21048), and for 6-10 days about €44.93 (Rs3,442) per day. Look up the country’s requirements beforehand and ensure that you have enough to fund your trips. You can submit a three-month bank statement, payslips or your credit card statement. Keep in mind that your financial statement should not be more than a month old from the date of application.

Akash recommends building your balance over a period of six months, and not getting a third person to transfer money to your account a few days before your appointment. “This is a major red flag, and could definitely get your visa rejected,” he says. If you’re travelling solo, providing property papers, whether it’s in your name or your parent's name could be very useful. “It assures the visa officer that you will return to the country.”

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Home » Blog » 5 Common Reasons Form N-400 Gets Denied

5 Common Reasons Form N-400 Gets Denied

May 17, 2022 Citizenship

U.S. citizenship is perhaps the greatest benefit any immigrant can receive. It is often the pinnacle of a long journey over many years and many miles. Over 2.2 million permanent residents have naturalized as U.S. citizens in the past three years .

However, during the same period, over 240,000 permanent residents had their Form N-400, Application for Naturalization , denied. In fact, the number of denials increased in every quarter of fiscal year 2021. The denial rate held steady; USCIS denies approximately 9.5 percent of all applications. There are many reasons for this. We’ve compiled a list of the five common reasons for a continuation or denial of a Form N-400 application.

It’s important to understand that by filing N-400, the applicant is inviting U.S. Citizenship and Immigration Services (USCIS) to thoroughly review the immigrant’s entire case file one more time. There can be risks associated with this. USCIS may uncover something it didn’t find before. Therefore, it’s worthwhile to understand where other applicants have run into trouble. If you believe one of the following scenarios may affect you, speak to an immigration attorney before filing Form N-400.

Five common reasons for a continuation or denial of a Form N-400, Application for Naturalization, include:

CitizenPath Guarantees USCIS Will Approve Your N-400 When you prepare your N-400 on CitizenPath, we provide simple, step-by-step instructions and alerts to help you avoid costly delays. We even guarantee USCIS will approve your application. No credit card is required to start.

Form N-400 Denied Based on Selective Service

Male candidates may be surprised to learn that failing to register for Selective Service can create a major issue when filing Form N-400, Application for Naturalization. Men between the ages of 18 and 26 are expected to register for the Selective Service and provide proof for the purposes of naturalizing as a U.S. citizen. Failing to register can be grounds for denying an application for naturalization.

RECOMMENDED: Failing to Register for Selective Service

Request for Hearing after N-400 Denial

If USCIS determines you need to provide additional documents or evidence, you may be given Form N-14, Request for Additional Information, Documents or Forms. You will need to provide the additional documentation requested to continue the naturalization process.

If your N-400 was denied and you feel that USCIS was wrong to deny you citizenship, you may request a hearing with a USCIS officer. Your denial letter will explain how to request a hearing and will include the form you need. The form for filing an appeal is the N-336, Request for Hearing on a Decision in Naturalization Proceedings . You must file the form with USCIS, including the correct fee, within 30 days after you receive a denial letter.

About CitizenPath

CitizenPath helps N-400 applicants avoid these problems.

CitizenPath provides simple, affordable, step-by-step guidance through USCIS immigration applications. Individuals, attorneys and non-profits use the service on desktop or mobile device to prepare immigration forms accurately, avoiding costly delays. CitizenPath allows users to try the service for free and provides a 100% money-back guarantee that USCIS will approve the application or petition. We provide support for the Green Card Renewal (Form I-90) , Citizenship Application (Form N-400) , and several other immigration packages .

Note to Reader: This post was originally published on May 2, 2017, and has been modified with improvements.

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Please keep in mind, if you already have a mytravelpass, your pass is valid until the day before your 22nd birthday and you do not need to re-apply annually for a new pass.

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What to Do if Your U.S. Tourist Visa is Denied

Learn what next steps to take and how to re-apply if your travel visa is denied, in this guide.

• Immigrant Intent Denials
• Missing Documentation
• Understanding Administrative Processing
• Understanding Waivers of Ineligibility
• How Soon Can I Reapply?
• Related Information

So you’ve applied for your U.S. tourist visa and prepared for your interview — what’s next? At the end of the process, It is always at the discretion of a consular officer to either approve or deny your travel visa based on the evidence provided in your application and during your interview. Unfortunately, tourist visa denials do happen for a variety of reasons and it can be stressful to figure out what to do next.

In this guide, we’ll cover what to do if your B1/B2 visa is denied and important steps to take before you reapply in the future.

Applying for a B-1/B-2 visa is never a guarantee, but Boundless can help you file the strongest application possible. Our software assesses your risk of travel visa denial based on your specific situation and our experienced team helps you avoid common mistakes. Get started today!

Unsure about which immigration path is best for you? Answer a few simple questions to get started.

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In most cases when a travel visa is denied, the U.S. Embassy or consulate provides the applicant with the reason for their denial and what section of immigration law applies.

Many B visa denials are issued under INA Section 214(b) , a law which applies to nonimmigrant visas and requires that applicants are able to prove strong ties to their home country and that they don’t intend to remain in the U.S. permanently if their visa is approved.

If your travel visa is denied, it is not possible to appeal the decision, but you can reapply in the future. If you choose to reapply, you will need to submit a new travel visa application (Form DS-160) , pay the filing fee again, and attend another visa interview . If you were originally denied due to a lack of strong ties to your home country, you’ll need to present new evidence and prove to the U.S. Embassy or consulate that your circumstances have changed since your last application.

It can be difficult to overcome the assumption of immigrant intent and prove that you intend to use your B2 visa for temporary travel only, which is why Boundless put together a guide on how to prove strong ties to your home country and increase your chance of visa approval.

Another common reason for travel visa denial is missing documents or incomplete information on your application, as outlined in INA Section 221(g) . This means that the consular officer was unable to determine if the applicant is eligible for a travel visa because the application is incomplete and pending further action. In this case, applicants are generally given a letter stating the application has been denied under 221(g) and informing the applicant of what is missing and how to provide it to the embassy or consulate.

If your travel visa is denied for incomplete or missing information, be sure to provide the missing evidence (either documents or additional information) as soon as possible. According to State Department guidelines, you have one year from the date your visa was denied to submit the missing information. Once you provide the missing information, the U.S. Embassy or consulate can revisit your tourist visa application to determine whether you qualify for a B1 or B2 visa.

If you’re unable to provide the missing documents or required information within one year, you will need to reapply for the tourist visa (file a new DS-160 and pay another application fee). Whether you’ve already received a 221(g) denial or you’re just starting the U.S. tourist visa process, be sure to read up on the travel visa document requirements so you can provide a complete, accurate application to the U.S. government.

Another aspect of the visitor visa decision process to be aware of is “ administrative processing .” Administrative processing occurs when a consular officer determines that additional information from sources other than the applicant themselves is needed before the B visa can be approved.

If your travel visa case is placed in administrative processing, you’ll be given a letter from the embassy or consulate stating this and what to expect after the administrative processing is complete. This step takes additional time after your visa interview, and processing times will vary case by case. If you have questions about administrative processing, what this means for your travel visa case, and how soon you can expect a decision, it’s best to reach out to the embassy or consulate directly.

Let’s say you’re found “ineligible” for a tourist visa. What do you do next?

In most cases, if a consular officer determines that you are ineligible for a B1/B2 visa, they will inform you whether or not you can apply for a waiver of inadmissibility .

An ineligibility waiver may help you successfully apply for a travel visa in the future, however there is no guarantee that your waiver will be approved. It is always at the discretion of the U.S. government to issue a waiver, and it is at the discretion of the consular officer who found you ineligible to recommend that you receive one. You can learn more about the waiver of inadmissibility process and how to apply in Boundless’ guide .

There’s no set rule or specific timeline for when you can reapply for a U.S. tourist visa after being denied, but there are some things to keep in mind.

If you were denied due to ineligibility , it’s important to understand the waiver process mentioned above before trying to apply again. You’ll need to first qualify for and receive a waiver before you can seek out a tourist visa for the second time.

If you were denied due to a lack of strong ties to home , you’ll need to gather stronger evidence and prove to the U.S. government that your circumstances have changed before applying again. It is likely that you’ll be denied if you apply again soon after, with no additional proof of strong ties to your home country or new ways to show you will use the tourist visa for its intended purpose. Likewise, if your denial was based on a lack of sufficient finances, it is generally best to wait until your financial situation improves and you’re able to fund your trip to the U.S. before reapplying.

Travel visa denials can be stressful, and in many cases, it may be possible to avoid them in the first place with some additional preparation and awareness. Read Boundless’ list of the most common reasons for tourist visa denials , so you can avoid mistakes and apply with confidence.

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Thailand Pass SCAM ALERT; Thailand Pass got denied, do I need to apply again

This Weekly Update was originally posted on February 18, 2022. For the most recent update, click here .

To sign-up for our Weekly Updates, please click here .

Thailand Pass: Guide for Test and Go Registration

1. processing time.

The processing time for Thailand Pass is 3-7 days. Travelers are advised to plan ahead and submit the registration for the Thailand Pass at least 7 days prior to departure.

2. Documents Required for Registration

• Certificate of Vaccination
• Thailand Pass Insurance with minimum coverage of 50,000 USD for medical expenses including COVID-19 (not required for Thai nationals and foreigners under Thailand’s national healthcare coverage)
• Paid Reservation Confirmation from SHA Extra+ or AQ Hotel for 2 separate nights (Day 1 and Day 5)

 *Day 1 hotel reservation and fee for the first RT-PCR test and airport transfer

 *Day 5 hotel reservation and fee for the second RT-PCR test

 *Travelers arriving in Phuket may book the RT-PCR tests at www.thailandpsas.com

3. All Countries are Eligible

Fully vaccinated travelers from all countries and territories are eligible to register under the Test and Go Program.

4. Approval Process

• Upon submission of your Thailand Pass application, the staff of your booked hotel will authenticate the reservation (room for Day 1 and Day 5, airport transfer and 2 RT-PCR tests)
• The hotel will reject any incomplete or non-compliance documentation and a notification email will be sent to you by the Thailand Pass system to resubmit the application with additional documents. Any rejected application at this stage must contact the hotel immediately.
• It is highly recommended that travelers book their hotel accommodation directly with the hotel to expedite the authentication process by hotels. You must also make sure that you have booked the correct Test and Go Package with the hotel or with Agoda.com .
• Once verified or approved by the hotel, your Thailand Pass application will be sent to the Department of Disease Control (DDC)  for further consideration (to check the Vaccine Certificate and COVID Insurance). If approved by the DDC, the Thailand Pass will be issued and the Thailand Pass QR code will be sent through email within 7 days.

5. Contact Information for Thailand Pass Inquiries

For Phuket Sandbox and Test and Go: Phone: +66 76 530 220 Email: [email protected] or [email protected]

For General Inquiries: Phone: +66 2 572 8442 Mobile: +66652054247 Email: [email protected]

Thailand Pass SCAM ALERT

Recently quite a number of Thailand Pass applicants and even those who have been approved for the Thailand Pass have reported this phishing email today supposedly from the Thai Embassy or Consulate. There was no attachment but it asked for personal details.

The return address is [email protected] or [email protected]  

Please be advised that it is a possible scam. Do not reply to the said email.

Thailand Pass got denied, do I need to apply again?

No, you don’t have to resubmit everything again. If your application has been denied with specific reason or your flight has been delayed and you need to revise the date of arrival, you can edit the information with the access code provided after your first submission.

After clicking check status in your preferred language, you can now choose to edit your information submitted on THAILAND PASS on your preferred type of information.

There are 4 different types of information where you can edit your information. After each submission, you will receive the access code to recheck your status later.

Best COVID Insurance for Thailand Pass

Based on experience, the common problem for Thailand Pass applications being rejected is that some insurance policies are not properly worded. Your COVID-19 insurance must expressly state that it covers up to 50,000 USD medical expenses including COVID-19 while in Thailand. 

You may use your own health insurance or purchase an insurance from your own country, however, it is recommended to purchase from an insurance company in Thailand such as AXA Insurance Thailand to make sure that you meet the requirement in obtaining the Thailand Pass successfully. 

• Your certificate of insurance will expressly state that it covers up to 50,000 USD medical expenses including COVID-19. It will also state that the certificate is issued for the purpose of Thailand Pass application.
• The AXA Sawasdee Thailand provides a one page certificate of insurance which is perfect for Thailand Pass application since the system will only allow one page document to be uploaded.
• Your insurance letter or certificate will also contain the policy number and date of effectivity or start date. 
• The AXA Insurance policy must be effective before or on the date of arrival and during your entire length of stay.

Important Notes When Buying Travel Insurance

• Avoid the insurance providers with COVID only coverage; they do not cover medical costs from accidents (like motorcycle accidents) or common unexpected illnesses (common fever or food poisoning).
• AXA Sawasdee Thailand covers medical expenses (outpatient and inpatient) due to accidents and illnesses including COVID-19.
• AXA Sawasdee Thailand also covers telemedicine and teleconsultation which may be required during the quarantine period of the patient.

To purchase AXA Thailand Insurance; the most reliable insurance that has never had any problem with the Thailand Pass application, please click the link below:

https://www.siam-legal.com/axa-insurance

How to Book Test and Go Hotel on Agoda.com

You may book a Test and Go Hotel or Quarantine Hotel through Agoda.com It is recommended to always make sure that you have booked the correct package that includes:

• an airport pick-up
• at least one RT-PCR test

As they are necessary for the Test and Go travel scheme by which you enter Thailand. You will not be permitted to leave the airport without the hotel to pick you up.

If you book a hotel on the Agoda website, for example, make sure the Thailand Pass or Quarantine filter is on:

Even if your travel scheme is ‘Test & Go’, you will need to stay for up to a day upon arrival at a hotel that provides an RT-PCR test, to make sure that you test negative before you can travel freely in Thailand. You will do another test on Day 5.

As an example, the hotel below offers ‘airport pick-up’ and ‘1 RT-PCR test’, so it is suitable for your arrival.

Test and Go Hotels in Bangkok

• Holiday Inn Bangkok Sukhumvit  
• Hotel Clover Asok
• Grace Hotel Bangkok
• Park Plaza Sukhumvit 18
• Carlton Bangkok Sukhumvit 
• Marriott Marquis Queen’s Park
• Grande Centre Point Ratchadamri
• Grande Centre Point Terminal 21
• Hilton Sukhumvit Bangkok
• Grand Hyatt Erawan
• The Landmark Bangkok
• The Peninsula Bangkok

Test and Go Hotels in Samui

• Chaweng Villawee Hotel 
• The Lamai Samui
• Chaweng Noi Pool Villa
• Amari Koh Samui
• OZO Chaweng Samui
• First Bungalow Beach Resort
• Chaweng Regent Beach Resort
• Prana Resorts Samui
• Melati Beach Resort
• Pattra Vill Resort
• Bo Phut Resort & Spa
• Coral Cliff Beach Resort

Test and Go Hotels in Chiang Mai

• Thantara Resort Chiang Mai 
• Vista Hotel Chiang Mai
• 137 Pillars House
• De Charme Hotel
• Green Lake Resort
• The Chiang Mai Riverside
• De Lanna Hotel
• Four Seasons Resort Chiang Mai
• Rendezvous Classic House
• Veranda High Resort
• Ibis Styles Chiang Mai
• U Chiang Mai

Where to Stay in Phuket

• IBIS Phuket Patong Hotel 
• Burasari Phuket
• Andamantra Resort & Villa
• Hotel Clover Patong Phuket
• The Marina Phuket Hotel
• The Sea Galleri By Katathani
• DoubleTree by Hilton Phuket Banthai Resort  
• Mövenpick Resort & Spa
• Courtyard by Marriott Phuket Town
• The Naka Phuket Villa
• Sri Panwa Phuket
• The Nai Harn

Note: For Phuket, the RT-PCR tests can be booked separately from the hotel through: www.thailandpsas.com  

New Document Needed for Arrival

All arriving passengers must provide a required document on RT-PCR for 2 times and fill out  The Order of Communicable Disease Control, Officer at Port Health, and Quarantine form. Please print out and fill in the information as attached below for Test & Go, Sandbox, and  Quarantine programs.

Apply for Thailand Pass

The Thailand Pass is required for both Thai and foreign nationals to enter Thailand. It is free-of-charge to obtain a Thailand Pass. 

Travelers must also be aware that proper preparation is the key to the approval of their Thailand Pass application.  Please do your application at least 1 to 3 weeks before your departure date.  Don’t leave it for the last minute.

In case you are experiencing difficulty with the Thailand Pass system, you could also avail the professional services of Siam Legal International, a law firm in Thailand that will help you in your Thailand Pass registration and therefore make it easy for you to get to the Land of Smiles.

Siam Legal Visa and Thailand Pass Assistance

Package 1: 200 usd (visa + thailand pass).

• Visa Consultation
• Extensive checklist of required documents
• Assistance in Thai e-visa application (non-immigrant O marriage visa and 60-day TR visa)
• Assistance in Thailand Pass application
• 2 to 3 weeks process
• Our offer is available in the US, UK, and Canada visa applications only

Package 2: 100 USD (Thailand Pass)

• Consultation with our Immigration Specialist
• Assistance in Thailand Pass application (including Visa holders and Visa Exemption)
• 5 to 10 days processing time
• Available for Thai and foreign nationals
• For Test & Go, Sandbox, and Quarantine programs

For the latest information, weekly updates, and guide on How To Travel to Thailand in 2022 , you may check this page here:

https://www.thaiembassy.com/thailand-travel-restrictions-updates

Related Posts

Thailand travel restrictions for august 2023.

Thailand Travel Restrictions for July 2023

Thailand Travel Restrictions for June 2023

Thailand Travel Restrictions for May 2023

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• Trusted Traveler Programs
• Global Entry
• Frequently Asked Questions

Global Entry Frequently Asked Questions

Eligibility for global entry, is criminal history a disqualifier for global entry.

Global Entry is a risk-based approach to facilitate the entry of pre-approved travelers. Applicants may not qualify for Global Entry participation if they:

• Provide false or incomplete information on the application;
• Have been convicted of any criminal offense or have pending criminal charges, including outstanding warrants;
• Have been found in violation of any customs, immigration or agriculture regulations or laws in any country;
• Are subjects of an ongoing investigation by any federal, state or local law enforcement agency;
• Have been denied for the purchase of a firearm;
• Have received a criminal pardon from any country;
• Are inadmissible to the U.S. under immigration regulation, including applicants with approved waivers of inadmissibility or parole documentation; or if they
• Cannot satisfy CBP of their low-risk status or meet other program requirements.

What can I do if I was denied because of a prior firearm purchase denial?

You can visit the FBI website for additional information ( https://www.fbi.gov/services/cjis/nics/national-instant-criminal-background-check-system-nics-appeals-vaf ).

• To challenge your firearm denial, please visit https://www.edo.cjis.gov/
• To submit a challenge through the mail, please mail your request to:

FBI CJIS Division Attn: Criminal History Analysis Team 1 BTC 3 1000 Custer Hollow Road Clarksburg, WV 26306

(When submitting a challenge via mail, include your NICS Transaction Number (NTN) or State Transaction Number (STN). Failure to include these numbers will delay processing.)

Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident?

TTP works with countries around the world to provide foreign nationals with access to the Global Entry Program.  There may be additional requirements you must meet depending on our country of citizenship.  To find current foreign partner agreements and if additional requirements must be met, select an International Arrangement and your country of citizenship. 

Are all U.S. visa classifications eligible for participation in Global Entry?

If your country has a bilateral trusted traveler arrangement with CBP, you may participate in Global Entry provided you are not entering the U.S. under one of the following visa categories:

• C-1 - Alien in Transit
• C-2 - Alien in Transit to United Nations
• C-3 - Foreign Government Official In transit
• H-1C - Registered Nurse
• H-2A - Agricultural worker
• H-2B - Unskilled worker
• H-2R - Returning H-2B
• H-3 - Trainee
• K-1 - Fiancé of U.S. Citizen
• K-2 - Child of K-1
• K-3 - Spouse of U.S. Citizen
• K-4 - Child of K-3
• M-1 - Vocational student
• M-2 - Spouse/child of M-1
• N-8 - Parent of SK-3
• N-9 - Child of N-8, SK-1, SK-2, SK-4
• Q-1 - Participant in an International Exchange Program
• Q-2 - Irish Peace Process Cultural and Training Program Principal
• Q-3 - Spouse and Minor Children of Q-2
• S-5 - Witness/Informant
• S-6 - Witness/Informant
• S-7 - Family members of S-5, S-6
• T-1 - Trafficking victim
• T-2 - Spouse of T-1
• T-3 - Child of T-1
• T-4 - Parent of T-1
• T-5 - Sibling of T-1
• U-1 - Criminal Activity Victim
• U-2 - Spouse of U-1
• U-3 - Child of U-1
• U-4 - Parent of U-1
• U-5 - Sibling of U-1

Using Global Entry

What do i do if the global entry processing technology states "see officer for assistance".

You must report to a CBP officer at the nearest staffed CBP passport control booth. You do not have to get back in line. The CBP officer at the passport control booth will review your documents, determine the reason for the referral and either release you from there or refer you to "secondary" for additional processing.

How is the arrival of the Global Entry Mobile App going to improve travelers' experience at airports?

The Global Entry Mobile App will allow members to validate their arrival into the U.S. on their iOS or Android device prior to entering the Federal Inspection Services area which will expedite their processing time.

Do Global Entry benefits allow head-of-the-line privilege at U.S. airports without Global Entry technology?

Head-of-the-line privilege is only available at U.S. airports that have Global Entry. Head-of-the-line privilege is reserved for program members if the processing technology is unavailable, if a member gets referred to a CBP officer, and at the exit points.

As a U.S. lawful permanent resident, which document do I use with the Global Entry processing technology?

U.S. lawful permanent residents must use their I-551 permanent resident card with the Global Entry processing technology.

Must I declare food items or products when using Global Entry?

Yes. You must declare all agricultural products that you bring into the United States. Failure to declare agricultural products can result in up to $10,000 in fines and penalties .

As a Global Entry member, am I required to use the Global Entry Program when entering the United States?

No. Global Entry members can choose not to use the Global Entry processing technology and can be processed by CBP officers.

My travel companions (children, spouse, or co-travelers) are not Global Entry members; can they come through the Global Entry lane with me?

No, only Global Entry members can use the Global Entry lanes.

What do I do if I have a disability and need assistance during my interview for Global Entry?

After you have submitted your application and scheduled an interview at a Global Entry Enrollment Center, contact the Global Entry Enrollment Center where your interview is scheduled to request a reasonable modification or auxiliary aid or service to complete the Global Entry application process.  Requests for a modification, aid, or service should be made as soon as possible and prior to the date of an interview to allow sufficient time for making the appropriate arrangements at the interview location.

Partner Expedited Travel Programs

I am a u.s. citizen enrolled in global entry, what benefits do i have for expedited entry.

U.S. Citizens enrolled in Global Entry may use the Smartgate system when entering Australia and/or New Zealand without registration. U.S. Citizens may apply for the Dutch Privium program, the Korean SES program, Panama's Global Pass, Taiwan's e-Gate, Germany's EasyPASS, or the Mexican Viajero Confiable program for expedited entry into those countries. Additional fees and enrollment interviews may apply.

Where can I find more information about TSA PreCheck Expedited Screening?

The Transportation Security Administration's (TSA) PreCheck allows for expedited airport screening at TSA checkpoints in specific airports. Global Entry members are eligible for TSA PreCheck benefits.

For more information about TSA PreCheck.

I am a Korean citizen; can I apply for Global Entry?

Yes, Korean citizens may apply for Global Entry. Korean citizens must first enroll in the Smart Entry Service (SES) program operated by the Korean Immigration Service.

As a Korean citizen, what is the process to become a Global Entry member?

Korean citizens submit Global Entry applications through the  Korean Government's website . After submitting the Global Entry application, Korean applicants must then create a Trusted Traveler Programs (TTP) account. Applicants will log into the account and pay the $100 Global Entry application fee. Once conditionally approval status is granted, applicants will be invited to schedule a Global Entry interview through their TTP account at an enrollment center or via Enrollment on Arrival when arriving to the U.S. on an international flight complete the enrollment process.

Does the Korean SES program have a minimum age requirement?

Yes. To participate in Global Entry, Korean applicants must be at least 17 years of age.

Can U.S. citizens apply for the Korean SES program?

Yes. U.S. citizens may apply for the Korean SES program. Applications for SES may be submitted through the TTP website. Once conditionally approved in the SES program, applicants must visit an SES enrollment center (in Korea) to complete the enrollment process and pay the fee. The SES fee for U.S. citizens is $100 (this is in addition to the $100 Global Entry fee).

If you have additional questions or for more information on the Trusted Traveler Programs.

Global Entry Membership Information

Where do i find my trusted traveler membership number.

Find your Trusted Traveler's membership number by logging into your Trusted Traveler Programs (TTP) account. The membership number is listed toward the top of the page. The membership number, also known as your PASS ID, is also on the back of Trusted Traveler cards.

I am a current Global Entry member. How do I update my passport information?

All Global Entry members can update their passport information through their TTP account. Click on "Update Documents." If the passport update involves a name change, you must visit a Global Entry enrollment center to update your information.

How do I obtain a copy of my FBI Identity History Summary?

If you would like a copy of your Identity History Summary, you may submit a request to the FBI. The FBI offers three options for requesting your summary or proof that a summary doesn't exist.

For more information, please read the How to Challenge and How to Obtain Your FBI Identity History Summary brochure. 

How do I challenge my FBI Identity History Summary?

If you believe your Identity History Summary contains inaccurate or incomplete information, you may request a change or correction by contacting the agency or agencies that originally submitted the information to the FBI. However, most states require that changes of Identity History Summary information be processed through their respective state centralized agency (State Identification Bureau). For the State Identification Bureau listing refer to: www.fbi.gov/checks . 

Renewing Global Entry Membership

How do i renew my global entry membership.

You become eligible to renew your membership one year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 24 months after your membership expiration date.

Follow these steps to renew Global Entry membership:

• Log onto the TTP website ( https://ttp.dhs.gov ).
• If you don't have a login.gov account, you will be directed to login.gov to create an account first then you will be prompted to setup your TTP account profile. On the profile page, you will need to associate the account with your PASSID (membership number). See the back of your Trusted Traveler card or your approval letter.
• From your Dashboard, select the Renew button on your Global Entry, NEXUS, SENTRI or FAST program membership section. You must declare your citizenship (if you are a US Citizen, you declare "U.S.").
• Select the program that you wish to renew. You may select to renew another program for which you are eligible. However, remember that depending on the program you choose, your benefits may change. On the next page, acknowledge the program requirements.
• Follow the guidelines provided on the Membership Renewal page.
• When you have updated all information in the application, on the Final Review page, click Confirm and Continue in each section. At the bottom of the page, click Save and Continue .
• On the Certify page, answer Yes or No to "Do you certify?"
• Select Next . The Purchase Summary page will display.
• Fees are for application processing and are non-refundable. Check the box under the total application fee to agree and proceed.
• Select Pay Now . The online payment page displays.
• After payment, you will be returned to your TTP Dashboard.

Will I need to be interviewed again when I renew my program membership?

An interview for program membership renewal may not be necessary. Once you submit your renewal application and fee, check your TTP account periodically for updates on what actions are necessary to complete the renewal process. You will receive an email when your membership status changes.

Global Entry Cards

Who receives global entry cards.

Only U.S. Citizens, U.S. Lawful Permanent Residents, and Mexican nationals are issued Global Entry cards.

How are Global Entry cards used?

CBP accepts Global Entry cards for lawful U.S. entry at land and sea ports of entry. Global Entry cards have radio frequency identification, which enables their use at SENTRI and NEXUS expedited travel lanes entering the U.S. Global Entry cards are not valid for entry into Canada via the NEXUS lanes and kiosks. Global Entry cards are not accepted at Global Entry kiosks, which require passports or U.S. lawful permanent resident cards. Global Entry card holders must follow all program rules for SENTRI and NEXUS when using the card at land and sea ports of entry.

How do I get a Global Entry card for use with SENTRI or NEXUS travel lanes?

CBP began issuing Global Entry radio frequency identification (RFID) cards on July 12, 2011, to new Global Entry members who are U.S. citizens, U.S. lawful permanent residents, and Mexican nationals (who do not already have a SENTRI card) at no additional cost.

Must I obtain a Global Entry card?

No, it is not necessary to obtain a Global Entry card to continue using Global Entry an airport. A card is only required for expedited entry at the SENTRI and NEXUS lanes coming into the United States.

When will I receive my Global Entry card?

New members will receive their Global Entry card 2-4 weeks after approval for Global Entry.

How will I receive my Global Entry card?

If you have a U.S. address, the card will be mailed there. If you do not have a U.S. address, it will be sent to your designated U.S. point of contact or to a Global Entry enrollment center that you designate.

How do I activate my Global Entry card prior to use at NEXUS/SENTRI lanes?

Activate your card within 30 days of receipt or you will be unable to use your card at the Trusted Traveler lanes. To activate your card, log into your TTP account.  After you sign in, click on the Activate Membership Card button under the Program Membership(s) section on the Homepage.

How do I replace a lost, stolen or damaged NEXUS, SENTRI or Global Entry card?

You can request a replacement card by logging into your TTP account and selecting Manage Membership. Next select Request for Global Entry Card. A $25 fee is charged for the replacement card. By requesting the replacement card, the original card will be deactivated and no longer functional.

For Global Entry Members at NEXUS/SENTRI Lanes

How do i add nexus to my existing global entry membership.

Log into your  TTP  account. From your Dashboard click on the "Add Trusted Traveler Program." Select the checkbox next to the NEXUS option. You will need to provide additional information and answer questions; (some of these questions are very similar). Once all the application information is entered/ corrected, certify your application and pay the fee. Applicants seeking to use NEXUS to enter Canada must complete an enrollment interview with the Canada Border Services Agency.

How do I register my vehicle before using the Global Entry card in SENTRI lanes?

Global Entry members who wish to drive their vehicle in the SENTRI lanes, must register their vehicle with CBP and schedule an appointment at a SENTRI enrollment center to conduct a 7-point vehicle inspection.

How do I register my vehicle before using the Global Entry card in NEXUS lanes?

There are no additional requirements for a member to use the NEXUS lanes coming into the U.S. However, Global Entry cards are not valid for entry into Canada via the NEXUS lanes and kiosks; travelers must apply separately for NEXUS.

What does it cost a Global Entry member to get the NEXUS or SENTRI benefit?

If you register your vehicle in SENTRI as part of your initial Global Entry application, there is no fee. If you wish to register your vehicle after your initial application, you must pay a $42 registration fee for a CBP vehicle inspection at a SENTRI enrollment center.

For NEXUS and SENTRI Members using Global Entry

As a current nexus or sentri member, how can i use global entry.

All current NEXUS members, U.S. citizens, and U.S. lawful permanent residents who are SENTRI members, are eligible to use Global Entry once they provide fingerprints and document information to CBP. If CBP already has your fingerprints and document information on file, you can use Global Entry without further action and at no additional cost. If you are a Mexican national in SENTRI, you must apply for Global Entry through your TTP account. For additional Global Entry benefit information, log on to your TTP account.

Can I use my Global Entry card with the Global Entry processing technology?

No, when you use the Global Entry processing technology, you will need to use your passport or U.S. Lawful Permanent Resident card, if required. Global Entry cards do not work when entering the U.S. by air.

Can I use my SENTRI card with airport Global Entry processing technology?

No, when you use the airport Global Entry processing technology, you will need to use your passport or U.S. Lawful Permanent Resident card, if required. The SENTRI cards do not work when entering the U.S. by air. 

Can I use my NEXUS card with the Global Entry processing technology?

The NEXUS card will be recognized by the Global Entry processing technology at Canadian Preclearance locations only. When using Global Entry at Canadian Preclearance locations you can use your passport, U.S. Lawful Permanent Resident card, or NEXUS card. You cannot use your NEXUS card with the Global Entry processing technology outside of Canadian Preclearance locations. At all other ports of entry, you will need to use your passport or U.S. Lawful Permanent Resident card. 

Who is eligible to apply for SENTRI?

Anyone with a travel document is eligible to apply for SENTRI.

How can I cancel an appointment within 24 hours of my appointment?

Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.

Children and Travel Companions

Do my global entry benefits extend to my travel companion(s) (children, spouse, or co-traveler) who is/are not part of the global entry program.

Global Entry benefits are member specific and cannot be extended to others.

Are children able to enroll in Global Entry?

Yes. Children may enroll in Global Entry. Minor children 18 years or younger are required to have parental or legal guardianship permission.

Can my child/children enroll in Global Entry if I am not a member?

Minor children that do not have a parent or legal guardian enrolled in Global Entry may enroll. A parent or legal guardian must give permission and must be present at the time of the interview.

Enrollment on Arrival (EoA)

Can i participate in eoa if i haven’t received my conditional approval yet.

No.  Applicants must have already completed the application through Trusted Traveler Programs (TTP)  website. and received a Conditional Approval notification to complete the EoA.

What do I do if I already have an interview scheduled at an Enrollment Center?

You can still participate in EoA upon arriving in the United States at an EoA eligible airport if you already have an interview scheduled. Simply proceed to the EoA CBP booth upon arrival at the CBP Federal Inspection Services area.  

How do I cancel my Enrollment Center appointment if I’m able to complete an EoA interview?

Your scheduled interview will be canceled automatically after you complete the Enrollment on Arrival process. No further action is needed on your part.

Can I participate in Enrollment on Arrival if I have a domestic flight that either departs, arrives, or connects through an EoA airport?

No. Only those who are entering the U.S. Customs and Border Protection area after arriving from an international flight can participate in EoA.

Individuals traveling through domestic airports may verify whether the airport has an Enrollment Center at which they may schedule an interview or can immediately accept conditionally approved persons to complete walk-in enrollments. You may verify the locations and Enrollment Centers’ hours of operation online through the Trusted Traveler Website .

Do I need to indicate my intent to participate in Enrollment on Arrival in my TTP account?

No.  A Global Entry conditionally approved applicant may simply arrive at an EoA booth in the CBP Federal Inspection Services area at a participating airport.

Will CBP reimburse me for adjusting my travel plans to travel through an EoA airport?

No. Traveling to an EoA participating airport is a decision of convenience for the applicant.

What if I’m traveling with a mixed party- some travelers being conditionally approved and others not? How do we proceed through the U.S. Customs and Border Protection area when we arrive in the United States?

This depends on the airport at which you’re arriving. Please check with a CBP Officer at the Enrollment on Arrival Port of Entry to determine if your complete travel party can utilize the EoA lane.

What materials/documents will I need to bring to my EoA interview?

To complete the interview via EoA, you must be in possession of the following documents:

• A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
• Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
• A permanent resident card (if applicable).

How soon after my EoA interview will I learn of my final decision?

The final decision notification timeline can vary.  Please monitor your email and check your TTP account for updates regarding the status of your Global Entry application.

When will EoA expand to other airports and under what criteria?

U.S. Customs and Border Protection is currently planning to expand EoA to additional airports.  Travelers can review the EoA webpage on the CBP website for EoA expansion updates.

An official website of the United States government

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock Locked padlock icon ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

What happens if your visa application is rejected

Find out what to do if your visa is denied, and learn if you are eligible for a waiver of grounds of inadmissibility.

When you interview for a visa at a U.S. embassy or consulate, a consular officer decides if they will accept or deny your application. If they deny your application, you have the right to ask:

• Why your visa application was denied
• If you are eligible for a waiver on the grounds of inadmissibility (if the waiver is approved, you may be issued a visa)

Learn more from the Department of State about visa denials , including:

• How to qualify for a visa
• Reasons you might be ineligible for a visa
• If you can reapply for a visa
• How to apply for a waiver on the grounds of inadmissibility

LAST UPDATED: December 8, 2023

Have a question?

Ask a real person any government-related question for free. They will get you the answer or let you know where to find it.

Denied for Global Entry or PreCheck? Here's how to appeal

No one enjoys waiting in what can seem like endless security lines at the airport. Frequent travelers know that Global Entry and TSA PreCheck are must-haves to make travel a breeze, but what if you are denied from the programs? The good thing is a denial doesn't always mean you have to say goodbye to an easy trip through the airport.

The Global Entry and TSA PreCheck programs are vital tools for the regular traveler. Global Entry allows international travelers to re-enter the United States through expedited immigration lanes that allow you to skip the often-overflowing lines you encounter at the border, while TSA PreCheck reduces the amount of screening needed to board a flight . With both programs, since you're receiving minimal screening as a trusted traveler, in order to be approved for the program you have to submit to a background check and a personal interview. Therefore it's not unusual that a blemish on your record — even a small one — can result in being denied for the program.

For more travel tips and news, sign up for our daily newsletter.

Why do people get denied?

Applicants get denied for a variety of reasons, some may seem like minor infractions you didn't even think twice about.

• Past criminal history, no matter how minor or long ago
• Currently under investigation by a law enforcement agency
• Violation of customs, immigration or agriculture regulations
• Prohibited and undeclared items
• False or undisclosed information on your application

Related: 5 Reasons Your Global Entry Was Denied

You can appeal

The good thing is you can actually appeal the decision. Customs and Border Protection (CBP) will give you the reason for being denied by a Trusted Traveler program. However, it can be a little vague and CBP doesn't have a way for you to get more details on your application.

"We cannot provide you additional information about your specific situation, as your eligibility is determined by a myriad of factors evaluated by the vetting center and the CBP Officer that interviews you if you are conditionally approved."

Related: What you need to know about TSA PreCheck

With the information you do have, write a letter to the Ombudsman at [email protected] that states when and why CBP says you were denied. Also include your explanation of what happened in the incident that got you denied and any documents that can corroborate your story. You can also submit a reconsideration request through the application website .

TSA makes appealing a PreCheck decision a little easier. If you receive a letter of ineligibility , they will also attach a list of ways to proceed if you still want to try to enroll in PreCheck. Some include contacting your local agency or submitting a letter of appeal to [email protected] if you applied for PreCheck through Global Entry, NEXUS, or SENTRI.

Related: 5 Reason to get PreCheck

"Eligibility for the TSA Pre[check]TM Application Program is within the sole discretion of TSA, which will notify individuals who are denied eligibility in writing of the reasons for the denial. If initially deemed ineligible, applicants will have an opportunity to correct cases of misidentification or inaccurate criminal or immigration records."

What if your denial was based on accurate information? There's good news. There are multiple reports of folks who got denied even though the incident in question was correctly reported, but still managed to get approved via an appeal . First, you'll want to write the CBP Ombudsman at this address:

US Customs and Border Protection P.O. Box 946 Williston, VT 05495 Attn: CBP Ombudsman

In your letter include not only all your information — name, address, phone and GOES ID number — but also explain the situation in detail and why you believe you should be approved. If it's a minor one-time incident from years ago, you can emphasize that, and if there is any inaccurate information, you'll definitely want to include supporting documentation that corrects the record. Do NOT lie . Basically, just make your case as best you can.

You can also send your letter via email to [email protected], but since this is a government agency, we strongly suggest you send a physical letter as well, perhaps by certified mail or with some sort of proof of mailing so that everything is documented. Then be prepared to wait. A while. The CBP website says that "a response may take months" so give it at least six months before following up. Hopefully you'll hear back within that time, either with good news that you have been reconsidered or with bad news that it's still a "no."

Related: Should you get TSA PreCheck or Clear? …Or both?

Unfortunately for those who are eager to utilize the benefits of Trusted Traveler programs, there is no guarantee of approval once an appeal is filed. There is also no set time frame for how long it takes a new decision to be reached. All we can suggest is to give it a chance.

Get Global Entry or PreCheck for free

Related reading: Global Entry vs TSA PreCheck: Which is better?

If you don't have PreCheck, you can enroll for free by paying for your application with a credit card that refunds the application fee. And if you travel internationally frequently, you might just want to apply for Global Entry instead and enjoy the benefits of both that program and TSA PreCheck combined. There are more than a dozen credit cards that refund your application fees.

Related: Best credit cards for free Global Entry and TSA PreCheck

Additional reporting by Julian Mark Kheel.

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U.S. law generally requires visa applicants to be interviewed by a consular officer at a U.S. Embassy or Consulate. After relevant information is reviewed, the application is approved or denied, based on standards established in U.S. law.

While the vast majority of visa applications are approved, U.S. law sets out many standards under which a visa application may be denied. An application may be denied because the consular officer does not have all of the information required to determine if the applicant is eligible to receive a visa, because the applicant does not qualify for the visa category for which he or she applied, or because the information reviewed indicates the applicant falls within the scope of one of the inadmissibility or ineligibility grounds of the law. An applicant’s current and/or past actions, such as drug or criminal activities, as examples, may make the applicant ineligible for a visa.

If denied a visa, in most cases the applicant is notified of the section of law which applies. Visa applicants are also advised by the consular officer if they may apply for a waiver of their ineligibility. Several of the most common reasons for visa ineligibilities are explained below. For more information, review the  visa ineligibilities  in the Immigration and Nationality Act (INA).

How does a visa applicant qualify for a visa?

You, as a visa applicant, qualify for a visa by being eligible under all applicable U.S. laws for the visa category for which you are applying. During your visa interview, the consular officer at the U.S Embassy or Consulate will determine if you are qualified for the type of visa for which you are applying.

The sole authority to approve or deny (called adjudicate) visa applications, under U.S. immigration law  section 104(a) of the Immigration and Nationality Act , is given to consular officers at U.S. Embassies and Consulates.

What does being found ineligible mean?

If a consular officer finds you are not eligible to receive a visa under U.S. law, your visa application will be denied (refused), and you will be provided a reason for the denial. There are many reasons a visa applicant could be found ineligible for a visa. These reasons, called ineligibilities, are listed in the Immigration and Nationality Act (INA) and other immigration laws. Some ineligibilities can be overcome, either by you, the visa applicant, or the U.S. petitioner, in certain immigrant visa cases. Other ineligibilities are permanent. This means that every time you apply for a visa, you will be found ineligible under the same section of law, unless a waiver of that ineligibility is authorized by the Department of Homeland Security. Learn about  waivers of ineligibility .

Here are some examples of visa ineligibilities, with INA references, which are explained further below.

The visa applicant:

• Did not fully complete the visa application and/or provide all required supporting documentation - INA section 221(g)
• Did not establish eligibility for the visa category being applied for or overcome the presumption of being an intending immigrant - INA section 214(b)
• Was convicted of a crime involving moral turpitude - INA section 212(a)(2)(A)(i)(I)
• Was convicted of a drug violation - INA section 212(a)(2)(A)(i)(II)
• Has two or more criminal convictions for which the total sentence of confinement was 5 years or more - INA section 212(a)(2)(B)
• Did not provide an adequate affidavit of support when one was required; therefore denied under public charge - INA section 212(a)(4)
• Misrepresented a material fact or committed fraud to attempt to receive a visa – INA section 212(a)(6)(C)(i)
• Previously remained longer than authorized in the United States - INA section 212(a)(9)(B)(i)

For a complete list of all visa ineligibilities contained in the Immigration and Nationality Act, see  Ineligibilities and Waivers: Laws .

I was found ineligible for a visa. Can I get my money back?

No. The fee that you paid is a non-refundable application processing fee.

Can I reapply for a visa?

After being found ineligible for a visa, you may reapply in the future. If you reapply for a visa after being found ineligible, with the exception of 221(g) refusals, you must submit a new visa application and pay the visa application fee again. If you were found ineligible under section 214(b) of the INA, you should be able to present evidence of significant changes in circumstances since your last application. See more information below under  INA section 214(b) .

Can a friend or relative inquire about my denied visa application?

Department of State visa case records are confidential under INA section 222(f), so information can only be provided to visa applicants, with some exceptions. Certain information can be provided to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of and with the permission of applicants.

INA Section 221(g) - Incomplete Application or Supporting Documentation

What does a visa denial under INA section 221(g) mean?

A visa denial under section  221(g) of the INA  means that the consular officer did not have all of the information required to conclude you are eligible to receive a visa. This means you are not eligible for the visa now, for one of two reasons:

• Your application is incomplete and/or further documentation is required -  Applicants whose application forms or other documentation are incomplete are refused. If further documents are required to complete your case, you will be informed what is needed and how to provide it to the embassy or consulate. You will also be given a letter stating your application has been denied under 221(g) and listing which documents you need to provide.
• Administrative processing -  The consular officer could not conclude you were elegible for the visa sought and additional administrative processing of your application is required. You will be given a letter stating this; the embassy or consulate will contact you when the administrative processing is complete.

Is there something I can do about a refusal under section 221(g)?

If your application was denied because documentation or information is missing, you can provide the missing documents or information as soon as possible. After submitting the documentation, your visa application can then be re-assessed to determine whether you qualify for a visa. You have one year from the date you were refused a visa to submit the additional information. Otherwise, if you do not provide the required additional information within one year, you must reapply for the visa and pay another application fee.

If your application requires further administrative processing, this takes additional time after your interview. Processing times can vary based on individual circumstances. For more information, review  Administrative Processing .

INA Section 214(b) - Visa Qualifications and Immigrant Intent

What does a visa denial under INA section 214(b) mean?

This law applies only to nonimmigrant visa categories. If you are refused a visa under  section 214(b) , it means that you:

• Did not sufficiently demonstrate to the consular officer that you qualify for the nonimmigrant visa category you applied for; and/or
• Did not overcome the presumption of immigrant intent, required by law, by sufficiently demonstrating that you have strong ties to your home country that will compel you to leave the United States at the end of your temporary stay. (H-1B and L visa applicants, along with their spouse and any minor children, are excluded from this requirement.) 

What are considered strong ties to my home country?

Ties are the various aspects of your life that bind you to your home country. Strong ties vary from country to country, city to city, and person to person, but examples include:

• Your home; and/or
• Your relationships with family and friends.

While conducting visa interviews, consular officers look at each application individually and consider the applicant's circumstances, travel plans, financial resources, and ties outside of the United States that will ensure the applicant’s departure after a temporary visit.

Is a refusal under section 214(b) permanent?

No. A refusal, or ineligibility, under section 214(b) is for that specific application, so once a case is closed, the consular section cannot take any further action. There is no appeal process. If you feel there is additional information that should be considered related to the visa decision, or there are significant changes in your circumstances since your last application, you may reapply for a visa. To reapply, you must complete a new application form, pay the application fee, and schedule an appointment for a new interview. Review the  website of the U.S. Embassy or Consulate  where you plan to reapply to learn about any reapplication procedures.

INA Section 212(a)(4) - Public Charge

Why was I refused under INA section 212(a)(4)?  What is meant by “public charge”?

A visa refusal, or ineligibility, under section  212(a)(4) of the INA  means that the consular officer determined that you are likely to become a public charge in the United States.

Is a refusal under section 212(a)(4) permanent?

A refusal, or ineligibility, under section 212(a)(4) can be overcome in certain circumstances, as explained below.

Immigrants -  Most immigrant visa applicants are required to submit an Affidavit of Support from the U.S. sponsors who filed petitions for them. If your U.S. sponsor does not meet the requirements of the Affidavit of Support, you may present a second Affidavit of Support from a qualifying joint sponsor. Learn more about the  Affidavit of Support .

Some categories of immigrant visa applicants are not required to have Affidavits of Support. These are categories where no U.S. citizen or lawful permanent resident relative filed a petition on your behalf, including most employment-based immigrants and diversity visa (DV) applicants.

If you are applying for an immigrant visa category where the Affidavit of Support Form is not required, the following are examples of how you could demonstrate to the consular officer that you will have financial support in the United States:

• Your own personal funds;
• A job offer in the United States; and/or
• Sponsorship from a U.S. resident.

Examples of sponsorship from a U.S. resident include:

• A letter from the U.S. resident stating financial support of you while in the United States;
• Documents showing that the U.S. resident can financially support you, such as tax transcripts, bank statements or pay stubs; and/or
• An Affidavit of Support (Form I-134).

The consular officer will review the additional evidence of financial support you submit to determine whether it is sufficient to overcome your ineligibility under section 212(a)(4).

Nonimmigrants -  You must demonstrate sufficient financial support during your temporary stay in the United States. Public charge denials are less frequent for nonimmigrant visa applications, but can occur, for example, in the case of a visa applicant seeking medical treatment in the United States without adequate funds to pay for treatment. Learn more about applying for a visitor visa for  medical treatment .

In order to overcome a denial for public charge reasons, you must demonstrate you will have sufficient financial support in the United States. The consular officer will review the additional evidence you submit to determine whether it is sufficient to overcome your ineligibility under section 212(a)(4).

INA Section 212(a)(6)(C)(i) - Fraud and Misrepresentation

What does a denial under INA section 212(a)(6)(C)(i) mean?

You were refused, or found ineligible, for a visa under  section 212(a)(6)(C)(i)  because you attempted to receive a visa or enter the United States by willfully misrepresenting a material fact or committing fraud. This is a permanent ineligibility, so every time you apply for a visa, you will be found ineligible for this reason.

You will be advised by the consular officer if you can apply for a waiver of this ineligibility. Review  Waivers of Ineligibility  for more information.

What is meant by misrepresentation of a material fact?

Misrepresentation means that you falsely presented facts and were not truthful in an attempt to receive a visa or enter the United States. A fact is considered material, as it pertains to this section of the INA, when, had the truth been known, you would not have been eligible to receive a visa or enter the United States.

INA Section 212(a)(9)(B)(i) - Unlawful Presence in the United States

What does a denial under INA section 212(a)(9)(B)(i) mean?

You were refused, or found ineligible for, a visa under  section 212(a)(9)(B)(i)  because you were considered to have been unlawfully present in the United States, if:

• You stayed in the United States after the expiration date for the period of stay authorized by the Department of Homeland Security (DHS), Customs and Border Protection (CBP) for you, without the required authorization to extend your stay; or
• You entered and were present in the United States without receiving the required authorization from CBP.

When denied a visa for unlawful presence, you are ineligible for a visa for the following length of time:

• When unlawfully present in the United States for 180 days or longer but less than one year, you are ineligible for a visa for 3 years after departure from the United States; or
• When unlawfully present in the United States for one year or longer, you are ineligible for a visa for 10 years after departure from the United States. 

List of Ineligibilities

This webpage discusses some of the more common visa ineligibilities. For a complete list of visa ineligibilities and more information from the Immigration and Nationality Act (INA), and amended laws, review  Ineligibilities and Waivers: Laws  on this site.

Waivers of Ineligibility

What is a waiver?

The Immigration and Nationality Act (INA) contains provisions that may allow a visa applicant who was denied a visa for a particular ineligibility to apply for a waiver of that ineligibility. The Department of Homeland Security (DHS) adjudicates all waivers of ineligibility. Waivers are discretionary, meaning that there are no guarantees that DHS will approve a waiver for you. If the waiver is approved, you may be issued a visa.

Can every applicant who is ineligible apply for a waiver?

No. If you are found ineligible for a visa, the consular officer will inform you if can apply for a waiver of ineligibility. The following factors will determine if you may apply for a waiver:

• Whether a waiver of ineligibility is available for the particular section of law you are ineligible under;
• You must be fully qualified for the visa you applied for, except for that specific ineligibility, in order to be able to apply for the waiver;
• If you are applying for a nonimmigrant visa, generally whether the consular officer who found you ineligible recommends to DHS that you receive a waiver; and
• If you are applying for an immigrant visa, whether a waiver is available for your particular situation. (For example, for certain visa ineligibilities when applying for an immigrant visa, you can only apply for a waiver if you have a U.S. citizen or lawful permanent resident spouse or parent who would endure extreme hardship if you were not able to immigrate.)

How do I apply for a waiver?

If you can apply for a waiver, the consular officer at the U.S. Embassy or Consulate where you applied will inform you how to apply.

Immigrant Visa and K Nonimmigrant Visa Applicants - If you can apply for a waiver, you must mail  Form I-601 , Application for Waiver of Grounds of Inadmissibility, directly to a U.S. Citizenship and Immigration Services (USCIS) Lockbox facility, with few exceptions. Learn more on the  USCIS  website.

Further Questions

I was found ineligible for a visa, and I have further questions. Who should I contact?

You should contact the  U.S. Embassy or Consulate  where you applied.

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Spate of visa rejections have led MakeMyTrip to offer ticket cancellations if visa is rejected

A bout 10 months ago, a user took to social news website Reddit to complain about how online travel agency (OTA) MakeMyTrip had not refunded his money. He booked a honeymoon package to Greece with the OTA, paying ₹ 1.7 lakh initially last April, and later the full amount despite concerns about visa delays. After submitting the required documents, which were verified by the travel agency's visa team, he did not receive a visa in June. Although the airline and hotels agreed to partial refunds due to the refusal, the company stopped responding and ultimately refused to process his refund. Many users chimed in to discuss the same experiences they had as well and some got deterred by this experience and said they may not use the company to book their holiday plus visa package. This isn't the first time travellers have quarrelled with them and other travel agencies. 

Following a spate of cancellations due to visa challenges and lack of availability, the online travel service provider has launched a new third-party insurance product for its travellers called “visa guarantee”, which ensures a full refund of the flight fare to the customer in case their tourist visa gets rejected by the embassy, the company’s co-founder and group CEO Rajesh Magow said. 

In the company's recently announced Q4 results earlier this week, Magow said India is one of the top three fastest growing outbound tourism markets and is expected to become the fourth largest global spender on travel by 2030. With the country being a key source market and major tourism destination, foreign tourism boards have been trying to lure Indians with incentive campaigns, simplified visa requirements and new initiatives to attract more Indian outbound travellers. 

Also read: Visa waivers, special deals: The global rush to woo the Indian traveller

However, tourist visa rejections remain a huge issue and that is probably why the company decided to introduce this feature. The add-on feature at an additional cost is a third party insurance product and the insurer offers a 100% refund if the traveller cancels 24 hours prior to departure. This includes regular tourist and e-visas but not visa on arrival. Of course, there has to be a formal rejection letter which needs to be presented. The option does not provide coverage for the inability to fly resulting from a delay in visa processing by the embassy or delays in the visa application process by the traveller.  

Interestingly, there is no standard fee. It can range from anywhere from a few hundred to a few thousand rupees to less popular locales in Europe to several thousands to regions like Australia. In general, while travel agencies are not responsible for any visa issues, the consumer complaints authority or Jago Grahak Jago by the ministry of consumer affairs and consumer courts come down hard on travel agencies when they do not provide these types of refunds. 

The company said it generated revenue of $202.9 million in Q4 FY24, reflecting a 36.6% increase over $148.5 million in the corresponding quarter last year. The increase in revenue was primarily due to the sustained elevated travel demand in India for both domestic and international outbound travel in the Q4. Magow added that the company's international air ticketing business has also registered a strong growth of 33% year-on-year in this quarter. But while it continues to maintain its market share of over 30% in the domestic air ticketing business, during Q4, there was some reduction in overall departures possibly owing to the general elections and high airfares. For the entire year, its domestic ticketing business improved 5% year-on-year. The total number of domestic departures remained similar to Q3. 

The company had mentioned in its last earnings call that the domestic supply situation will only gradually start improving and reiterated the same this quarter. It expects domestic departure supply only to improve in the second half of the current fiscal. "Go First has been grounded. So it seems like that despite all those issues that we see and hear (about engine issues, pilot and staff strikes), both IndiGo and Air India, and also SpiceJet have been able to get alternatives in place and have been able to replace some of their planes where there were engine issues earlier or the new planes coming in as part of their expansion plans. So  the potential of growth is higher. I'm not necessarily overly worried about the mid-term to long-term outlook on domestic air supply. Keeping aside the short term headwinds, the long term outlook for the Indian aviation sector is robust, driven by the expansion of aviation infrastructure, as well as record planes ordered by the Indian carriers," he added.

Also read: Airfares, hotel rates to remain high in the short term: Thomas Cook's Menon

On the hotels and homestays and packages front, the company saw a 41% year-on-year (y-o-y) growth in adjusted margin in constant currency terms. "Hospitality in India continues to be strong with most global and local hotel management chains and have set ambitious targets of signing more properties, especially in tier two and three cities. In the last couple of quarters, these chains have announced plans to add over 650 properties in India on a base of about 1,000 properties," he added. This will also increase its supply and now has 84,000 plus properties on its platform, MakeMyTrip said.

Overall, for the year, MakeMyTrip said it had an all-time high gross booking value of $8 billion and posted a record adjusted operating profit of $124 million compared to an adjusted operating profit of $70 million in FY23. Interestingly, its marketing and sales promotion expenses and customer inducement costs (or discounts) went up 12.5% for the entire year at $94,093 versus $83,618 it spent last fiscal. Overall, it generated a gross revenue of $782.5 million in the year, showing an increase of 32% over $593.0 million last year. 

Watch CBS News

Destination Pass allows Detroit Metro Airport visitors to go through security without a plane ticket

By Andres Gutierrez

May 17, 2024 / 6:04 PM EDT / CBS Detroit

ROMULUS, Mich. (CBS DETROIT) –   We're just a week away from kicking off Memorial Day weekend, marking the start of the summer travel season for the Transportation Security Administration, and they are preparing for a record number of passengers.

Some travelers may be in for a surprise from their loved ones at Detroit Metro Airport, where people without boarding passes can now go through TSA checkpoints.

If you're picking someone up at DTW, you'd usually meet them at baggage claim or the curb, but that wasn't the case before 9/11 when almost anyone could walk up to the gate and see the planes up close. Keith McCree remembers those days. 

"They'd print out the boarding pass just to get you to the gate, the family boarding pass, and allow them to sit with you while you wait. And if the plane was delayed, they'd be there. And if the plane got canceled, they could actually take you back home. So that was an advantage," McCree said. 

In 2019, the Wayne County Airport Authority found a way to restore some of that lost convenience and comfort.

"And what people had to do is submit their name, date of birth, and a lot of personal information 24 hours before their visit," Randy Wimbley, spokesperson for the Wayne County Airport Authority, said. 

But the COVID-19 pandemic paused the program and then came the Destination Pass kiosks.

All visitors have to do is scan their driver's license or passport, and they receive a pass instantly, allowing them to go through the TSA checkpoint. 

"I think it's very sufficient; I think it's very convenient, and I don't see anything wrong with it. I like it," Sierra Brown, a traveler, said. 

Those under 18 must be with an adult. 

"It really allows people to experience all that DTW has to offer again: more than 100 shops and restaurants, and local breweries like Atwater and Jolly Pumpkin. We've got Chick-fil-A and all of your franchises that everyone is familiar with. We have more concessions coming in with our concessionaires program," Wimbley said. 

The passes are gaining popularity; since October 2023, the kiosks have printed about 27,000. 

"More people are using the program with the kiosks, and they're not having any issues, you know, with parking or what have you. And so that's not at all a deterrent," Wimbley said. 

The Destination Pass kiosks at the Evans and McNamara terminals and the Westin Hotel next to McNamara are up and running seven days a week from 5 a.m. to 9 p.m.

• Transportation Security Administration
• Detroit Metro Airport

Andres Gutierrez joined CBS News Detroit in September 2022. He comes from KSHB-TV in Kansas City, Missouri, serving as a general assignment reporter and fill-in anchor.

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Real ID deadline is rapidly approaching, what to know about the new flight requirement

The really real deadline to make your state-issued identified card, or driver’s license Real ID compliant will be here before you know it. 

And you won’t be fly domestically after 2025 without it. The government has been trying to make Real IDs a thing for a while, initially passing The Real ID act in 2005 in an attempt to set “minimum security standards” for state-issued identification documents.

The law was set to take effect in 2020 but was pushed back by the Department of Homeland Security over “backlogged transactions” at MVD offices nationwide as a result of the COVID-19 pandemic, according to USA TODAY reporting . 

The May 2025 extension was necessary, DHS says, as state driver’s licensing agencies worked to address the mountains of paperwork, which in turn impacted the MVD’s ability to make any real progress on the Real ID rollout. 

“Following the enforcement deadline, federal agencies, including the Transportation Security Administration, will be prohibited from accepting driver’s licenses and identification cards that do not meet these federal standards,” DHS said in 2022. 

Learn more: Best travel insurance

That means every every traveler, 18 or older, must have a compliant form of identification in order to travel.

Here’s what to know. 

When does Real ID go into effect? 

The Real ID “full enforcement date” is Wednesday, May 7, 2025, according to DHS. 

When will a Real ID be required to fly?

You or your loved ones need to have a Real ID compliant document, driver’s license or identification card, by May 7, 2025. 

If you have another form of identification that is TSA-approved, like an up to date passport or a permanent resident card then you probably don’t need a Real ID compliant document.

Here are a couple TSA-approved alternatives, if you’re on the fence about getting a Real ID.

• State issued enhanced driver’s license
•  DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
• U.S. Department of Defense ID, including IDs issued to dependents
• Border crossing card
• An acceptable photo ID issued by a federally recognized Tribal Nation/Indian Tribe
•  HSPD-12 PIV card
• Foreign government-issued passport
•  Canadian provincial driver's license or Indian and Northern Affairs Canada card
• Transportation worker identification credential
• U.S. Citizenship and Immigration Services Employment Authorization Card (I-766)
• U.S. Merchant Mariner Credential
•  Veteran Health Identification Card (VHIC)

How long does it take to get a Real ID?

It will take about two weeks , or 15 business days to get your Real ID or Enhanced Driver’s License from your state's Motor Vehicle Department.

Enhanced driver’s licenses, which are only issued in a couple of states, including Washington, Michigan, Minnesota, New York and Vermont, are considered acceptable alternatives to REAL ID-compliant cards, DHS says. 

How do I know if I have a Real ID? 

All Real IDs will have a stamp on the right hand corner to show that the identification document meets federal standards set forth by The Real ID Act of 2005. 

The symbol stamped on your Real ID card will vary, depending on which state you obtain your new identification card from. 

What does a Real ID look like? 

Your Real ID will have most, if not all of the information that’s included on your driver’s license. 

The only difference is the seal included in the right-hand corner. 

More From Forbes

Is travel insurance refundable here’s everything you need to know.

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Sometimes, travel insurance is refundable. Here's when you can get your money back.

Peter Hoagland always checks to see if his travel insurance is refundable. That's because anything can happen between the time you book your vacation and when you leave — and because travel insurance isn't always refundable.

During the pandemic, he discovered that the hard way. He had to cancel a trip and asked for his money back from the insurance company. It refused.

"Since then, I always read the fine print on the policy," he says.

The refundability of travel insurance has always been an open question. Some countries and U.S. states regulate refundability. Travel insurance companies put refundability details in the fine print of the policy. And, as Hoagland found out, there are always exceptions.

Like the pandemic, when refund policies were all over the map. Some insurance companies adhered to their published policies. Others offered a credit that could be reused within a year, which was minimally useful because the pandemic was still happening a year later. Others quietly gave their customers a refund.

Hoagland says he fought for his money. Eventually, he contacted a manager at his travel insurance company.

"That produced a quick result," he says. "I got my money back."

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But let's face it: Getting a refund for travel insurance can be difficult. There are times when insurance is always refundable because it's required by law. There are times when it's sometimes refundable. And there are times when it's almost never refundable. But even then, there may be a way to recover some — or all — of the value of your policy.

Getting a refund for travel insurance can be a challenge

If you have a travel insurance policy and would like to get a refund, it might be easier said than done, say experts.

"While travel insurance is regulated like auto and home insurance, it’s often less standardized," says Stuart Winchester, CEO of Marble, a digital wallet for your insurance. "So first off, it’s important to check the fine print of your specific policy. Don’t assume it’s like the last one you got."

Even when you have something in writing, a refund can require some serious negotiating skills.

"Getting a refund for travel insurance can be complicated and frustrating," says Peter Hamdy, the managing director of a tour operator in Auckland, New Zealand. He's asked for a refund on policies numerous times and says that despite what travel insurance companies may tell you, there are no hard-and-fast rules when it comes to getting a refund on your policy.

"Some situations can warrant a refund," he says. "It depends on your policy."

What does a typical refundability clause look like? For example, the World Explorer Guardian from Insured Nomads notes that it's refundable only during the 10-day review period from the date of delivery or 15 days from the date of delivery if mailed, provided you have not already departed on your trip and you have not incurred any claimable losses during that time. If you depart on your trip before the expiration of the review period, the review period ends and the policy can't be refunded.

"We go a bit further with our World Explorer Travel Medical plans," notes Andrew Jernigan, CEO of Insured Nomads. "If no claims have been filed then we can refund the unused portion of the policy if you cut your trip short.”

When can you get a refund for travel insurance?

Here are the most common cases where travel insurance can be refunded:

• If you cancel during the "free look" period required by the government. Most states require what's called a "free look" period of anywhere from 10 to 14 days. "During this period, travelers can review the purchase and make sure it fits their needs," explains James Nuttall, general manager of Insubuy . "If it does not, they can cancel it for any reason and get a full refund, no questions asked, so long as you haven’t departed yet.
• If you cancel during the travel insurance company grace period. Many insurance companies also have a grace period for refunds (usually, they are the same as the "free look" although some grace periods can be longer). "If you’re outside your grace period, which typically lasts one to two weeks after signing, you’re contractually obliged to pay your premiums," says David Ciccarelli, CEO of the vacation rental site Lake . "Still, it doesn’t hurt to ask your company for a refund or alternative options if you’re outside your grace window. You might not get a yes, but it could lead to some cost savings or better solutions."
• When someone else cancels your trip. "For instance, if your cruise is canceled due to low river tide, you are not at fault and would typically receive a full refund or credit for a future sailing, thus eliminating the need for the travel insurance policy," explains Rhonda Abedsalam vice president of travel insurance for AXA Assistance US.
• If you die. Typically, the policy would be refunded to your next of kin. Generally, you can also ask for a refund if your travel companion dies before your trip.

Remember, it depends on where you buy your insurance

The refundability of your insurance can depend on where you purchased it. Commercial policies bought from a cruise or tour company are generally canceled and refunded if you cancel the trip far enough in advance of your departure date.

"The travel insurance cancellation provisions are generally tied to the cancellation provisions for the cruise or tour," explains Dan Skilken, president of TripInsurance.com . "After you have paid the last deposits on the cruise and are close enough to departure that they will not provide a refund on the cruise, they generally will also not provide a refund on the travel insurance. But if you cancel early enough to get all or most of your deposit back, you will also get your travel insurance premium refunded."

If you’ve purchased retail travel insurance from a third-party provider or comparison website, you can often get a refund if you can show receipts proving that you received a full refund of all trip deposits and have not had any cancellation penalties or taken any travel credits when you canceled your trip.

That's because retail travel insurance is sold for a specific traveler and for a specific trip. If you have proof of a complete refund and have not received travel credits, then you no longer have what's called an "insurable interest" in the trip. The insurance company must cancel and refund your premium in full, says Skilken.

Insider tip: If the insurance company refuses, just tell them you have proof that you no longer have an insurable interest in the trip. You have to have an insurable interest in a trip to own a travel insurance policy.

Your agent may be able to help you get a refund

You may also be able to lean on the agent who sold you the policy. For example, all policies on Squaremouth come with a money-back guarantee.

"The purpose of this benefit is to give travelers extra time to review their policy documentation to be sure it’s the best policy for their coverage needs," says spokeswoman Jenna Hummer. At Squaremouth, the money-back period typically lasts between 10 and 14 days, which is in line with the mandated "free look" period.

However, I have also seen agents negotiate with travel insurance companies for a more generous refund period in case of extenuating circumstances. There's no guarantee that you'll get it, but it's worth asking — and one reason to work with a third party.

Agents can also help you avoid this problem. Susan Sherren, who runs Couture Trips , a travel agency, notes that American Airlines Vacation Packages offers a predeparture protection insurance plan, which allows cancellation for any reason before the outbound departing flight time. Other restrictions apply, she adds.

"More flexibility will often cost you more," she says. "But having the flexibility is a great way to sleep well at night."

Can't get a refund? Look for other kinds of flexibility from your travel insurance company

Even if your travel insurance company says no to a refund, it doesn't necessarily mean you've lost the value of your policy.

"If a travel supplier changes or cancels your trip, you should be able to change your travel insurance policy to match the new dates of your trip or even cover a new trip, sometimes up to two years into the future," says Daniel Durazo, director of external communications at Allianz Partners USA .

Pro tip: Be sure to change the dates of your travel insurance policy before the departure date of your current itinerary. You can do that online or by calling your agent. Once the policy's effective date has passed, making any changes or initiating a refund or credit becomes much more difficult.

Don't forget to do your due diligence

Bottom line: Travel insurance is refundable under certain circumstances. But knowing when can require research.

"It's important for consumers to carefully read their policy upon receipt to understand the specific terms offered by their insurance provider," says Robert Gallagher, president of the US Travel Insurance Association.

The more you know, the likelier you are to get the refund you want when your plans change.

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