journey planner green flag

Faster rescue and cheaper fuel

Rac motoring services, designed for iphone.

• #32 in Travel
• 4.7 • 36K Ratings

iPhone Screenshots

Description.

The myRAC app has everything you need in one handy place. Use our route planner to plan journeys and avoid traffic jams with real time updates. Get the latest driving news and advice. Plus, you can set handy app and email reminders for your MOT test, car service, insurance, and tax so you won’t miss important dates. And if you’ve got cover with us, you can manage your membership and report your breakdown online, straight from the app. It’s the quickest way to get help if you break down. • The quickest way to get help if you break down You can now report your breakdown via the app, and we’ll immediately start finding one of our expert, local patrols to help you. • Manage your membership If you bought your cover directly from us, you can manage your RAC membership straight from your phone. See your documents, check what’s included in your cover and update your details any time. • Set email reminders Good news – now you can set handy email reminders for your MOT test, service, tax and insurance. That way, you’ll never miss an important date again. • Plan your route Get from A to B with our route planner, complete with real-time updates to help you avoid traffic jams, roadworks, and toll roads. • Predict future travel Just tell us the date, time and route of your journey and we’ll estimate how long it will take – taking into consideration planned roadworks and events. • Get news and fuel prices Stay up to date with the latest driving news and never overpay for fuel with our money-saving price watch feature.

Version 8.30.0

We update myRAC as often as possible to make it faster and more reliable for you. Enjoy!

Ratings and Reviews

36K Ratings

At last this now works. 😊

After a few years of this app just showing maps with red lines on hold ups or whatever, and symbols with no worded information making the app pretty much useless.........someone has listened to the comments from users and made it a bit more like the old RAC driver assist app. Now all I have to do is press a symbol, and it tells me what the problem is so I can make a decision whether to use the road or make a detour. The only issue I have is that even though I’ve selected fingerprint to log on I’m still only given the email and password option. Please can you sort this bug out? Now the app is worthy of five stars, please don’t let some young upstart of an app developer with a “new and fresh and innovative style or idea” break it again, therefore making it useless. I don’t want to have to change my review back to one star. If anyone does try just sack them.......easy peasy, who cares!

Developer Response ,

Hi Adie, thank you for taking the time to send us the full details of the feedback you have - I will be sure to refer this onto the relevant team on your behalf. Thanks, ^Cara

Roadside assistance.

Although the roadside assistance took longer than I expected to get to me, due to extremely bad weather conditions. The stress from the waiting around for recovery soon passed when a young man from the R .A .C. called Kyle arrived. After he had finished getting wet through doing his job, Kyle, who probably just wanted to get dry .Instead he took the time to chat with me and explained the problem and what to do about the problem. Once he was happy that I was happy, Kyle was on his way to his next job. An absolute asset to the Company this lad. 10/10 for Kyle, worth his weight in gold, polite and professional.

Hi, we are really pleased to hear that you received a great service from Kyle. We’d love to make the thanks official for him. Could you please send a copy of this review, including your membership, full address with postcode and contact details to our team at [email protected]. Thanks, ^Cara

No problem with the RAC itself, RAC has always sorted me out when needed and no complaints about their service, always good ….. but this app just seems to take me into an endless “please login to …. (Whatever)” loop. Checking out the features it seems to take you to an RAC webpage to report an incident? In the past I subscribed to another U.K. roadside assistance service (the acronym begins with an A and ends with an A) that has an exploitative pricing model (the RAC seems much more straightforward and fair on pricing and I highly recommend the RAC versus the A … A provider re pricing), but the app for the A …. A was more helpful. My advice is to stay with the RAC but to give them a ring on your phone if you break down: there will be a very helpful person on the end of the line and they’ll be with you promptly. Added: very helpful response from developer, below, thank you for noting this and responding, most impressed.

Hi Prof Timm, I am sorry to read you are having issues with the MyRAC app. Could you please send this over to our team at [email protected] along with your membership number, the device you are using and the version of iOS it is running so we can look into this further. Thank you, Cara

App Privacy

The developer, RAC Motoring Services , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

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Green Flag’s route planner is powered by Google so you can be assured of accuracy and ease of use.

2.0 out of 5

Website: www.greenflag.com/route-planner

Green Flag’s route planner is powered by Google so you can be assured of accuracy and ease of use. But beyond that, there’s very little to say about it. It’ll show you a selection of ways to complete the journey, yet there aren’t any of the other benefits, with no turn-by-turn options and no live traffic. 

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Scenic Route

How to fit a bike rack to your vehicle.

Bikes can be a great way to explore while you’re camping, on a road trip, or visiting a specific trail. But if you’re taking your own bike(s), fitting a bike rack can be a bit of a hassle.

So, to help cut down that hassle for you, here’s our handy guide on how to fit a bike rack to your vehicle.

Four scenic drives to enjoy this summer

With travel abroad still uncertain, many people are staying in the UK. And what better way to enjoy the great British summer than with some scenic drives? Here we look at four possible routes you could take in England, Scotland and Wales. At their heart, all feature roads that are brilliant to drive on with awe-inspiring backdrops and fun activities for all the family.

Scenic drive along the south coast

Quiz: guess the green flag tools and beat joe swash’s score.

Joe Swash has been on a road trip of a lifetime, touring the Scottish Highlands in a vintage Land Rover as part of Green Flag’s Scenic Route series of inspiring drives . But when a car is almost as old as its driver, things will inevitably go wrong under the bonnet.

When cars breakdown, getting to the root of the cause is half the battle to swiftly getting it back on the road. That’s why every Green Flag breakdown van carries hundreds of tools, each with a very specific purpose. It means if a driver’s motor splutters to a halt – as Joe’s Land Rover did several times – the Green Flag technician should be able to fix the problem at the roadside.

The tools vary from the simple to the highly complex, costing from pence to hundreds of pounds. And several of them came to the rescue of Joe Swash, although he wasn’t too sure what many of them were for.

Take our quick quiz and see if you can guess the Green Flag tools and identify more of them than Joe could…

Continue reading →

Scenic Route: Buying old Land Rovers – the Green Flag expert’s guide

Fans will tell you buying old Land Rovers can be a fun and rewarding experience. Old versions of the model we now know as the Defender were the original ‘go anywhere’ vehicle. Ever since its introduction in 1948, the Land Rover is one of the few cars that can truly lay claim to having a cult following. It’s no surprise then that Joe Swash picked a Land Rover for his epic road trip for Green Flag’s Scenic Route series .

Joe’s is a 1985 Land Rover 90 Soft Top, the short wheelbase version fitted with what appears to be a poorly erected tent covering the back seats and load bay. You need a sense of adventure to own and drive a car like Joe’s. It’s also ideal to have a little mechanical knowledge or, at the least, the enthusiasm to roll up your sleeves and get stuck in, learning to fix faults as they arise. And they will – as any Land Rover owner will tell you. Continue reading →

Scenic Route: Joe Swash exclusive – learning to drive and my first motoring memories

The Jump and ex-Eastenders star Joe Swash is the first in a series of celebrities to take Green Flag’s Scenic Route . The series of adventures around the UK and Europe has been designed to celebrate the freedom of driving and encourage drivers to take the road less travelled. In this Joe Swash exclusive interview, the London lad talks about his life and how important motoring has been.

Why did you leave it so late to learn to drive?

“I lived in central London and public transport is amazing there. You can get round so much easier and quicker than in a car. Also I started doing Eastenders when I was 20 and we were ferried around by drivers all the time so I got lazy. Then before I knew it, I was in my 30s and still couldn’t drive. But I had my boy and I couldn’t keep on picking him up from school by cab…”

How does Joe Swash describe his driving?

Scenic route: tv star joe swash explores wild scotland by land rover.

With the Easter holiday around the corner and the summer break on the horizon, millions of us are planning to get away from it all. To fuel inspiration for great adventures in the UK and Europe, Green Flag has hit the road with an exciting new series of road trips. And some of the country’s best-known faces will be sliding into the driving seat and sharing their experiences with you.

Called Scenic Route, the journeys are easy for anyone to take. All you need is a car and a thirst for adventure. In the first Scenic Route road trip, actor and presenter Joe Swash, best known for Eastenders, I’m A Celebrity and, most recently, The Jump, reveals how the Scottish Highlands can take your breath away and get the adrenaline racing.

Green Flag Route Planner Reviews

Accuracy of Route Planning

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Latest Reviews

“route changing”.

written by Rowepx371 on 21/10/2015

to change the route is very difficult

Bobby11A's Comment

Written on: 03/05/2024

also you can't print off a copy so unless you have a brilliant memory utterly useless

“clear but unprintable”

written by 232Beasley on 15/08/2015

I generally check where I am going on my laptop - but fail to see how this service can help when it's impossible to print out to take on a journey. So only useful if for getting an idea of journey.

“Green Flag Route Planner is the easiest to operate of...”

written by firetrees on 16/06/2009

Green Flag Route Planner is the easiest to operate of all route planners

Bobby11A's Response to firetrees's Review

yes but how do you print a copy off

“I really like the Green Flag route planner mainly...”

written by on 23/10/2008

I really like the Green Flag route planner mainly because they provide maps you can open of each junction along the way. It is also possible to zoom in and out on these maps and they remain at the zoom setting you choose when you print off the route. I don't think that other route planners provide this.

“Extremely disappointed with Green Flag route planner...”

written by on 11/07/2008

Extremely disappointed with Green Flag route planner and I doubt if I shall try to use your route finding services again. I thought you claimed the system to be simple and straight forward? If it is, what's the problem?

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Green Flag: Delivering fast and stress-free roadside assistance to customers, wherever they are

About Green Flag

Part of the Direct Line Group, Green Flag is a British roadside assistance and recovery service operating a smart network of rescue specialists to help stranded customers across the UK and Europe.

Tell us your challenge. We're here to help.

About Web Geo Services

Google Cloud Premier Partner Web Geo Services supports a wide range of international companies to optimize the deployment of Google Maps Platform in high value-added applications.

By leveraging Google Maps Platform, Green Flag uses location data to determine where customers are when they need help, creating a stress-free customer journey and providing roadside assistance faster.

• Enables a stress-free customer journey by not requiring them to provide an address to receive help
• Easily determines where customers are stranded by querying points of interest near them
• Speeds up the delivery of roadside assistance with optimized route calculation that helps technicians reach customers in need

Helps locate stranded customers to assist them faster

Picture this: You’re on your way to an important appointment, to pick up kids from school, or to catch a train, and you find yourself stranded instead, blocking traffic in your broken car. How do you get help? First, you need to understand your location. Unfortunately, that’s not as easy to determine when caught off-guard somewhere unfamiliar. If that’s the case, being asked ‘where are you?’ places the onus on you to determine where you are, which only adds tension to an already stressful situation. Picking up on this insight, roadside assistance and vehicle recovery provider Green Flag is able to remove that stress from its customers.

“Our mission is to make our customers’ lives easier, and that starts when they call us for help,” says Blanche Oseland, Digital Platform Product Manager at Green Flag. “Our front-line support team has understood that if the question ‘where are you?’ is difficult to answer, it only adds another layer of tension for our customers. On top of having to deal with the incident they now worry about keeping you waiting on the line while they try to find themselves on a map or walk around looking for road signs. And that’s simply not the kind of experience we want for them,” she explains.

“Accurate, timely location data helps us to determine where our customers are when they need help. For this, we wanted to partner with a mature location platform that gives us flexibility to switch features on and off as we develop our infrastructure, and Google Maps Platform is a clear winner.”

To address this challenge, Green Flag decided to leverage location data instead of asking customers for an address. The company wanted to query generic landscape descriptors that could help them determine where to send help faster without adding any stress to the customer journey. To access the data and tools needed to enable this service, Green Flag turned to Google Maps Platform .

“Accurate, timely location data helps us to determine where our customers are when they need help. For this, we wanted to select a mature location platform that gives us flexibility to switch features on and off as we develop our infrastructure, and Google Maps Platform is a clear winner,” explains Shakeel Butt, Technology and Delivery Lead at Green Flag, of the decision.

Designing a road map for helping customers faster

It all officially started in 2018, when the arrival of a new Managing Director led Green Flag to reassess its goals and ambitions as a business. Shakeel, who was already in charge of providing the technology to support the business, realized that it was time to reassess the infrastructure, too. “Green Flag has been around for 50 years. Like many long-established companies, we’ve been holding on to some technology that we’ve been using for a good portion of that time. As a result, we were limited in the flexibility we needed to act quickly when we spot an opportunity to transform or improve our services and internal processes,” he explains.

“With a comprehensive database of more than 150 million regularly updated points of interest worldwide, the Places API is really helping us to hone in on a customer’s location wherever they might be. By simply asking them to look around, we can locate them so much faster.”

With the goal to remove technology as an impediment from any business decision that had to be made now or in the future, Green Flag kicked off a five-year digital transformation program to rebuild Green Flag’s entire technology stack from the ground up. One of the program’s priorities is to establish a new ecosystem integrated with Google Maps Platform and other solutions that support the company’s mission of using location data to help customers faster. “We kicked off this transformation program knowing that Google Maps Platform was key to our design,” says Shakeel.

To ensure the success of the project, Green Flag sought out advice from Web Geo Services , a Google Cloud Premier Partner specializing in location-based services. “The Web Geo Services team quickly understood our requirements and provided the right introductions with the relevant people from the Google Maps Platform team. They even orchestrated a couple of feature roadmapping sessions at the Google office, which our team loved. This helped us to define our roadmap across a number of different platforms using the internal brainstorming approach used by the team at Google. It’s been an excellent learning journey for us,” Shakeel shares.

Placing the customer first at every step of the way

Today, some aspects of the new system are already up and running. Green Flag call center agents use it to receive rescue claims from customers and access Places API to determine where customers are stranded without having to ask them for an address. Instead, agents can ask customers to simply look around and describe their surroundings. By querying landmarks, names of buildings, shops, or anything distinctive about the landscape, Green Flag agents can locate customers and activate the closest rescue specialist to help them any time of the day, any day of the year.

“With a comprehensive database of more than 150 million regularly updated points of interest worldwide, the Places API is really helping us to hone in on a customer’s location wherever they might be. By simply asking them to look around, we can locate them so much faster,” shares Blanche.

Previously, despite having highly skilled front-line employees in its support centre, it could take a considerable amount of time for Green Flag to get location information from customers. Now, Green Flag can reassure its customers that it knows where they are and that help is on the way, even if the only thing they see is an unknown hotel in a little town ‘in the middle of nowhere’,” Blanche explains.

Making way for more innovation

As a business moved by the motto ‘common sense to the rescue’, Green Flag is always looking for opportunities to improve its services and platform interfaces based on the needs of its customers, employees, and its network of local rescue specialists. Other than comprehensive information about the available road assistance services and how to access them, Green Flag’s website also features a route planner to help drivers get to their destinations efficiently. A customized map, embedded on the website with the Maps JavaScript API , shows accurate directions from point A to B, helping them to keep on track.

“There are many exciting capabilities we want to enable across our ecosystem of customers, employees, and local rescue specialists. With Google Maps Platform, our ideas suddenly become possible. It gives us the location data and tools we need to switch them on at the right time across our journey.”

One of the ideas on the company’s radar is connecting local technicians with customers directly via the Green Flag mobile app, using the Directions API to help them find each other easily and the Distance Matrix API to calculate and optimize the distance and time between them. “Google Maps Platform can help us link local technicians with customers near them with smart route planning capabilities that show real-time traffic updates. The aim is to enable technicians to arrive at the customers’ location sooner, and to give customers full visibility of that process while they wait for help,” Shakeel explains.

“There are many exciting capabilities we want to enable across our ecosystem of customers, employees, and local rescue specialists. With Google Maps Platform, our ideas suddenly become possible. It gives us the location data and tools we need to switch them on at the right time across our journey,” he concludes.

There's a problem, but we're fixing it We're having problems with our phones at the moment, so unfortunately you won't be able to get through to us. Don't worry, if you need to make a claim you can still call us but for any other queries check out our FAQs or use our web chat service - it will pop up on your page. Don't forget, you can still get a quote online.

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Be covered across Europe and here in the UK, all year round.

Use our handy cover builder to make sure this is the cover you need.

Underwritten by U K Insurance Limited.

What's covered?

Our Euro Plus breakdown cover includes all the benefits of our standard Recovery Plus UK breakdown cover but also provides expert cover for trips to Europe.

What you'll get:

• European cover You can take as many trips to Europe as you want, but you’re limited to 90 days of cover per policy per year. This is only available to cars under 25 years old.
• Roadside assistance In the UK we offer 24 hours roadside assistance, 365 days a year. In Europe we’ll try to repair your vehicle at the roadside, and if we can’t fix it we’ll offer recovery to the nearest garage, up to a maximum of £250.
• No callout charge We won’t charge to come out to assist you whether in the UK or Europe.
• Message service We’ll send a free message to your friends and family so they know what’s happened whether in the UK or Europe.
• Long distance recovery In the UK we’ll take you, your passengers and your car to a place of your choice (if you break down at home a 20 mile limit will apply, it’s 10 miles for breakdowns caused by a flat or damaged tyre). In Europe we cover up to £250 for roadside assistance and recovery to a suitable repairer.
• In the UK: Up to £100 for a hire car or £500 for hotel accommodation (maximum £150pp)
• In Europe: Up to £850 for a hire car and £500 for hotel accommodation (maximum of £45pp per day)
• Pay for you to collect your car Cost of a single standard rail fare whether in the UK or Europe.
• Next day collection If the garage is closed and we take you home, we’ll pick you up the next day or whenever is suitable for you and take the car to the garage at no extra cost. Available only in UK.
• Cover at home We’ll come to the rescue if your car breaks down at home. Available only in UK.

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