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The Best Price Guarantee applies exclusively to rooms booked at the Sofitel, Pullman, Grand Mercure, The Sebel, Novotel, Novotel Suites, Mercure, Adagio, Adagio Access, ibis, ibis Styles, ibis budget, HotelF1 or Orbis hotels, excluding all-inclusive packages and offers made at the hotel, transport services or any other service related to the room booking. The rates covered by the Best Price Guarantee must be available to the general public and available to be booked. They expressly exclude:
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Similarly, ALL Rewards hotel vouchers cannot be used to obtain a discount on published rates for the purposes of making a claim. The Best Price Guarantee does not apply to websites requiring membership, online memberships or programmes requiring a password or login to view hotel rates and room availability. This includes all memberships and all programmes where membership is not automatic, plus (i) those which require consumers to "register” to become members; (ii) any online or mobile interface used by members and protected by a password; and (iii) where consumers are required to have completed a customer profile.
For the Best Price Guarantee to apply, the terms and conditions of sale applicable to the rate of the other website must be the same as those applicable to the rate booked on an Accor website. Specifically, this concerns:
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Your commissions are paid by Onyx CenterSource, the company authorised by Accor for this purpose. Commission is paid in the currency of the country where the agency is located. It is paid after the customer has checked out by one of the following methods:
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Accor has an additional commission payment option for travel agencies with a lower hotel booking volume. Some travel agencies that are not members of the Onyx CenterSource Club currently receive their Accor commission via international cheque with no minimum amount, which can result in high bank charges for cheques of very low value. The Threshold service works as follows:
- Your commission builds up each week until it reaches or exceeds a predefined minimum amount.
- When this minimum amount is reached, Onyx CenterSource will issue a cheque. The amount of your cheque will therefore be higher, reducing the related bank charges and the administrative workload.
Registration for this service is free and without obligation. Send your request (in English) to Onyx CenterSource at [email protected] , making sure to include the following information:
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Agencies not registered will continue to receive their payments via cheque each week with no minimum commission amount.
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ACCOR BUSINESS OFFER AUTO-ENROL
This program is especially designed for small & medium enterprises without contract with Accor. You could get up to 9% discount on your business trips by subscribing to the Accor Business offer
Get an exclusive discount for your company
- With this tailor-made offer you will get up to 9% discount within 24 hours after subscribing online.
- A special offer: easy, quick & free of charge that creates savings all year round on your business trips
- This exclusive offer is valid in more than 4,100 hotels worldwide, from luxury to economy, via lifestyle featuring brands such as Sofitel, Novotel, Ibis, Mama Shelter and more.
How does it work?
- Take a few minutes to enter your business information online.
- In 24 hours, you will receive an email confirming your subscription to the offer, as well as your login details.
- Start enjoying your benefits and discounts from your next booking.
An offer that’s accessible anywhere
Directly on our Accor Business Travel website, dedicated to business travellers. Take advantage of Accor offers & services to manage your company's business travel more simply & efficiently
On our Accor ALL mobile app.
ALL: Your lifestyle loyalty programme that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work and play. Whether you're at home or away. App for iOS App for Android
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Become a member of ALL loyalty program and get more benefits starting your first reservation
Stay, work and earn points every day. Unlock custom benefits and unforgettable experiences with our ALL – Accor Live Limitless loyalty programme.
I made a booking via an online travel agent. Will I earn points?
30 oct 2023 • knowledge.
- Book your room using an official Accor channel ( all.com site, mobile application Accor ALL, our brands sites, directly at the hotel or via the Accor reservation centre .
- Select a hotel that participates in the programme ( list of exceptional hotels here ).
- Must be identified as a member of the loyalty programme when you make your reservation and/or when you arrive at the hotel.
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Accor to Go Global With Subscription Cards to Boost Hotel Loyalty
Sean O'Neill , Skift
March 14th, 2023 at 1:30 AM EDT
The travel sector has been grappling with the subscription model for a few years. But Accor is the first major hotel group to roll out global paid subscription cards, giving guests access to discounts and perks at hotels worldwide.
Accor plans to broaden its subscription cards to be more global, granting members discounts and perks worldwide instead of regionally, the Paris-based hotel giant said Tuesday.
Until now, Accor only offered subscription cards in a few regional markets: Asia Pacific, India, China, and Brazil. The new program, called All Plus, will give travelers worldwide access to discounts at hotels in selected brands at 4,000 properties across 100 countries, plus ways to accelerate their status in Accor’s loyalty program.
“Our ambition is to capture more of the frequent traveler market that is asking for both rational value and peace of mind when traveling with their company or for pleasure,” said Mehdi Hemici , chief loyalty and e-commerce officer. “We believe that the subscription model is one way to address peace of mind by reducing friction, which will build greater loyalty.”
Cardholders accelerated their Accor bookings between 35 percent and 45 percent, Accor estimated.
“We’ll be taking market share away from our competitors,” Hemici said.
Accor’s move is the latest attempt by travel companies to create subscription-based products as the new frontier in inspiring customer loyalty. Example includes eDreams Odigeo’s club to access discounts , Selina’s subscription stays for digital nomads , CitizenM’s discount program , and Inspirato’s pass for access to luxury lodgings . (Get context from Skift Research’s recent report, Subscriptions and Memberships in Travel 2022 .) IHG has long had an “ambassador program” where travelers can pay a fee, typically $200 a year in the U.S., to essentially get many perks ordinarily reserved for higher-level status members in its loyalty program. But IHG hasn’t run it as a subscription model as envisioned by Accor.
“Subscriptions are a very big trend in most other industries, and we want to consolidate our leading position into this space among hotels,” said Maxime Gareau , vice president, membership subscription development. “Subscriptions let us provide our best customers with unparalleled booking conditions.”
Frequent users of Accor’s upscale hotels are the target of the new All Plus Voyageur program, where paying members get a 20 percent discount at ten of Accor’s luxury and premium hotel brands and a 15 percent discount in nine of its midscale and economy brands. Another perk is silver status in Accor’s loyalty program, which offers the complimentary option of a check out as late as 3 pm. Prices will vary by market. In France, for example, the cost will be about $213 (€199) a year. In Portugal and some other countries, it will be cheaper.
Road warriors who frequent economy lodgings may prefer the cheaper All Plus Ibis card that will offer a 15 percent discount at Ibis, Ibis Styles, and Ibis budget hotels. In France, the card will cost about $106 (€99).
“One is a global product that is brand specific, while the other is a regional product that is globally accessible, Hemici said. “Separately, we have in Brazil and in China — where the domestic markets are large and have distinctive dynamics — we have tailor-made products, having introduced the Brazil one last month.”
Unlocking Last Room Availability
One standout perk of the All Plus cards is that cardholders will get priority in making reservations at hotels that otherwise appear fully booked.
Accor said that customers are now booking one in three business stays two to seven days in advance, a shorter booking window than in the past, on average. The travel boom has led to a lot of full hotels.
Accor sets aside allotments of rooms at participating hotels that are secretly available to All Plus cardholders until 48 hours ahead. If no cardholders book, the rooms are released for sale to others.
If a cardholder wants a room, and it appears that the hotel is booked up when viewed on third-party online travel agency sites, they can log in to Accor’s direct websites and app to book. They’ll see availability that other travelers won’t.
Accor Wooed Franchisees
Companies and corporate travel programs can buy cards for their employees.
Accor only owns roughly 2 percent of the hotels it operates, so asking franchisees and owners to accept a discount-based product could be challenging.
For owners, Accor promises incrementally greater frequency of guest bookings as a trade-off for offering essentially discounted stays. It pointed to data from its Asia Pacific Accor Plus program and its testing to make the case.
“We bring between 35 percent and 45 percent room nights, comparing before and after the availability of a hotel in the subscription program over a five-year analysis,” Hemici said.
Accor also believes it will help its partner hoteliers to reach new customers. The subscription bookings aim to win more spending by business travelers in direct bookings, which are less expensive to Accor and its partner hotels than ones that come through online travel agencies.
“It’s complicated for [hoteliers] to contract hundreds of SMEs [small- and medium-sized enterprises],” Hemici said. “Subscription cards are the best solution for SMEs, who can buy as many as they need.”
AccorPlus Cards in Asia Pacific
Accor will leave unchanged Accor Plus , its long-standing subscription card business in Asia Pacific, and its newer cards in China, India, and Brazil.
“More than 80 percent of our business is either domestic or regional,” Hemici said. So the company will continue to run its regional subscription programs.
The Accor Plus subscription card business in Asia Pacific alone has about 600 employees across eight offices.
“The size of booking volume of rooms that comes through AccorPlus is the equivalent of the volume of rooms booked via its third- or fourth-largest online travel agency partners,” said Paul Stevens, the Singapore-based CEO of Accor Plus. “It acts like a digital marketing business in that respect, though the bookings come direct and are more cost-effective than third-party distribution.”
To help customers evaluate the cards, Accor will offer “a payback calculator” at the site of its loyalty program, All.com , for comparing the plans.
“Our whole philosophy behind our subscription product is to engage more with our guests and give them more reasons to choose us on the right channels and in ways that build loyalty,” Gareau said.
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Tags: accor , discounts , future of lodging , hotel marketing , loyalty , rewards , subscription cards , subscription travel , subscriptions
Photo credit: A member of Accor's Handwritten Collection soft brand, Hotel Paris Montmartre Sacré-Coeur has a guest room that looks like this. Source: Accor Group.
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Russia could begin full mobilisation after 2024 presidential election, Kyiv official says – as it happened
Secretary of Ukraine’s national security and defence council says Russia has increasingly put its economy onto war footing. This live blog is now closed
- Russia-Ukraine war at a glance: what we know on day 635
- 20 Nov 2023 Closing summary
- 20 Nov 2023 At least 11,000 Ukrainian children are reportedly being detained at 43 re-education camps across Russia, says MoD
- 20 Nov 2023 Russia may begin full mobilisation after 2024 presidential election, says senior security official
- 20 Nov 2023 Fox CEO Lachlan Murdoch meets Zelenskiy in Kyiv
- 20 Nov 2023 Ukraine sacks two high-ranking cyber defence officials, says government official
- 20 Nov 2023 US defense secretary vows support to Ukraine 'for the long haul' on surprise trip to Kyiv
- 20 Nov 2023 Morning summary
- 20 Nov 2023 Two killed by Russian shelling in Kherson, Ukrainian authorities say
- 20 Nov 2023 US defence secretary visits Kyiv
- 20 Nov 2023 Opening summary
Nato supports Bosnia’s territorial integrity and is concerned by “malign foreign interference,” including by Russia , in the volatile Balkans region that went through a devastating war in the 1990s, Nato’s secretary general, Jens Stoltenberg , has said.
Sarajevo is the first stop on Stoltenberg’s tour of western Balkan countries that will also include Kosovo, Serbia and North Macedonia, the Associated Press reports.
“The Allies strongly support the sovereignty and territorial integrity of Bosnia-Herzegovina,” Stoltenberg told reporters. “We are concerned by the secessionist and divisive rhetoric as well as malign foreign interference, including Russia.”
There are widespread fears that Russia is trying to destabilise Bosnia and the rest of the region and shift at least some world attention from its war in Ukraine .
The US secretary of defence, Lloyd Austin, arrived in Kyiv on Monday for a visit. “I’m here today to deliver an important message: the United States will continue to stand with Ukraine in their fight for freedom against Russia’s aggression, both now and into the future.”
Two people were killed early on Monday after Russian forces shelled a parking lot in the southern Ukrainian city of Kherson, authorities said. Regional prosecutors opened a war crimes investigation into the artillery strike, which occurred at about 9am (7am GMT) and injured one other person, the regional prosecutor’s office reported.
A Ukrainian soldier and a woman have died after a grenade exploded in a Kyiv apartment, police in the Ukrainian capital have said, but the cause of the blast, which injured a second man, was not immediately clear. Explosives technicians and investigators were working at the scene of Sunday’s explosion in the Dniprovskiy district, Kyiv police said in a statement.
The Ukrainian army said it had pushed back Russian forces “three to eight kilometres” from the banks of the Dnipro River, which if confirmed would be the first meaningful advance by Kyiv’s forces months into a disappointing counteroffensive . Ukrainian and Russian forces have been entrenched on opposite sides of the vast waterway in the southern Kherson region for more than a year, after Russia withdrew its troops from the western bank last November.
A Ukrainian teenager who was taken to Russia from the occupied city of Mariupol during the war and prevented from leaving earlier this year has returned to Ukraine . Bohdan Yermokhin, who turned 18 on Sunday, appealed to Zelenskiy this month to help bring him back to Ukraine. “I believed I would be in Ukraine, but not on this day,” Yermokhin told Reuters while eating at a petrol station after crossing the border.
About 3,000 mostly Ukrainian trucks, including those carrying fuel and humanitarian aid, were stuck on the Polish side of the border on Sunday due to a more than 10-day blockade by Polish truckers, Ukrainian authorities said . Polish truckers earlier this month blocked roads to three border crossings with Ukraine to protest against what they see as government inaction over a loss of business to foreign competitors since Russia’s invasion of Ukraine in February 2022.
Air defence units in Moscow intercepted a drone targeting the city late Sunday, mayor Sergei Sobyanin said . Sobyanin, writing on the Telegram messaging app, said units in the Elektrostal district in the capital’s east had intercepted the drone. No casualties or damage were initially reported. Air defences had also thwarted a drone attack on the Russian capital overnight to Sunday, authorities said earlier.
Russia launched 20 Iranian-made Shahed drones targeting Kyiv and the Cherkasy and Poltava regions overnight into Sunday, the Ukrainian military said, of which 15 were shot down . The overnight strikes on Kyiv were the second attack on the Ukrainian capital in 48 hours, said the city’s military administration spokesperson, Serhii Popko.
Five people including a three-year-old girl were injured in Russian artillery shelling of Kherson on Sunday morning, the Ukrainian interior minister, Ihor Klymenko , said . “All of them sustained shrapnel wounds. The child and the grandmother were walking in the yard. Enemy artillery hit them near the entrance,” Klymenko said on the Telegram messaging app.
The pro-war Russian nationalist Igor Girkin , who is in custody awaiting trial for inciting extremism, said he wanted to run for president even though he understood the March election would be a “sham” with the winner already clear . Girkin, who is also known by the alias Igor Strelkov, has repeatedly said Russia faces revolution and even civil war unless President Vladimir Putin’s military top brass fight the war in Ukraine more effectively. A former Federal Security Service (FSB) officer who helped Russia to annex Crimea in 2014 and then to organise pro-Russian militias in eastern Ukraine, Girkin said before his arrest that he and his supporters were entering politics.
The Kremlin, facing the prospect of a European Union ban on imports of Russian diamonds, said on Monday that EU sanctions tended to have a “boomerang effect” on those who applied them, Reuters reports.
Kremlin spokesperson Dmitry Peskov was commenting on a proposed EU ban on diamond imports from Russia as part of a new sanctions package against Moscow over the conflict in Ukraine .
Russia is the world’s biggest producer of rough diamonds by volume. Peskov told reporters such a move had been anticipated for a long time, but was likely to backfire.
“As a rule, it turns out that a boomerang effect is partially triggered: the interests of the Europeans themselves suffer. So far, we have been able to find ways to minimise the negative consequences of sanctions,” he said.
EU diplomatic sources said last week the proposal under discussion was to ban direct diamond imports from Russia from 1 January and from March to implement a traceability mechanism that would prevent imports of Russian gems processed in third countries.
The Kremlin said on Monday that president Vladimir Putin will set out Russia’s view of what it sees as the “deeply unstable world situation” when he addresses an upcoming virtual G20 summit.
Russian state TV presenter Pavel Zarubin said on his Telegram channel on Sunday that it would be the “first event in a long time” including both Putin and western leaders.
According to the state RIA news agency, the G20 virtual summit will be held on Wednesday.
The Kremlin said on Monday it regretted Finland’s decision to shut crossings on its border with Russia , saying it reflected Helsinki’s adoption of an anti-Russian stance, Reuters reports.
Kremlin spokesperson Dmitry Peskov , speaking at a regular news briefing, also rejected Finland’s accusation that Russia is deliberately pushing illegal migrants towards the border and said that Russian border guards were following all instructions.
Finland, a member of the European Union and – from this year – also of the Nato military alliance, closed four crossings on its border with Russia on Saturday as Helsinki seeks to halt a flow of asylum seekers it says was instigated by Moscow.
The US secretary of defence, Lloyd Austin, arrives in Kyiv on Monday morning.
Two killed by Russian shelling in Kherson, Ukrainian authorities say
Reuters reports that two people were killed early on Monday after Russian forces shelled a parking lot in the southern Ukrainian city of Kherson, authorities said.
Regional prosecutors opened a war crimes investigation into the artillery strike, which occurred at about 9am (7am GMT) and injured one other person, the regional prosecutor’s office reported.
The Kherson governor, Oleksandr Prokudin, said the two dead were drivers for a private transport business.
Images posted on Telegram showed firefighters dousing cars that had been blasted apart, one day after a separate strike on the city wounded five people, including a three-year-old girl.
Russian forces have regularly shelled Kherson from across the Dnipro River since the regional capital was reoccupied by Ukrainian troops last November.
Ukraine said last week it had secured a foothold on the eastern bank of the Dnipro and that its troops were trying to push Russian forces further back.
US defence secretary visits Kyiv
The US secretary of defence, Lloyd Austin, arrived in Kyiv on Monday for a visit, he said on the X social media platform, Reuters reports.
“I’m here today to deliver an important message: the United States will continue to stand with Ukraine in their fight for freedom against Russia’s aggression, both now and into the future.”
The visit comes amid increasing division over Ukraine aid in the US legislature. A joint Ukraine-US military industry conference in Washington is due to take place next month.
That event, due to be held on 6-7 December, is intended to boost Ukraine’s domestic arms production as its fight against a full-scale Russian invasion nears the two-year mark.
Reuters reports that a Japanese delegation led by senior industry and foreign ministry officials and including business representatives is visiting Ukraine on Monday for talks ahead of a reconstruction conference that Japan will host, the industry ministry said.
Japan, which has been supporting Ukraine with funds and by accepting refugees since Russia invaded in February 2022, has also been promoting support for Ukraine at the level of the G7, which Japan chairs this year.
Kazuchika Iwata , the state minister of economy, trade and industry (METI), and the state minister for foreign affairs Kiyoto Tsuji , are visiting together with representatives of Japan companies, METI said in a statement.
In Kyiv, the delegation, which includes members of Keidanren, Japan’s biggest business lobby, in charge of a committee on Ukraine’s reconstruction, plans talks with the prime minister, Denys Shmyhal , government officials and companies.
Shmyhal said this month Ukraine would need budget support of about $42bn this year and next year to plug a massive deficit and aid reconstruction from the devastation caused by Russia’s invasion.
METI said the visit was an opportunity to hear about Ukraine’s needs and to discuss specific projects and accelerate public and private efforts to help.
The Ukrainian president, Volodymyr Zelenskiy – who visited Japan in May during a G7 summit – and the Japanese prime minister, Fumio Kishida, agreed this month to hold a Japan-Ukraine Conference for promotion of Economic Reconstruction in Tokyo on 19 February.
Hello and welcome to the Guardian’s live coverage of the war in Ukraine .
A Ukrainian soldier and a woman have died after a grenade exploded in a Kyiv apartment, police in the Ukrainian capital have said, but the cause of the blast, which injured a second man, was not immediately clear.
Explosives technicians and investigators were working at the scene of Sunday’s explosion in the Dniprovskiy district, Kyiv police said in a statement.
“A citizen contacted the police with a report that an explosion rang out in a neighbouring apartment,” they added.
The news came as Volodymyr Zelenskiy dismissed the commander of the military’s medical forces , Maj Gen Tetiana Ostashchenko, and said “new priorities had been set” in the operations of Ukraine’s military after a meeting with the defence minister, Rustem Umerov.
“There is little time left to wait for results. Quick action is needed for forthcoming changes,” the Ukrainian president said in his evening video address.
In other key developments:
Russia launched 20 Iranian-made Sha hed drones targeting Kyiv and the Cherkasy and Poltava regions overnight into Sunday, the Ukrainian military said, of which 15 were shot down . The overnight strikes on Kyiv were the second attack on the Ukrainian capital in 48 hours, said the city’s military administration spokesperson, Serhii Popko.
Five people including a three-year-old girl were injured in Russian artillery shelling of Kherson on Sunday morning, the Ukrainian interior minister, Ihor Klymenko, said . “All of them sustained shrapnel wounds. The child and the grandmother were walking in the yard. Enemy artillery hit them near the entrance,” Klymenko said on the Telegram messaging app.
The pro-war Russian nationalist Igor Girkin, who is in custody awaiting trial for inciting extremism, said he wanted to run for president even though he understood the March election would be a “sham” with the winner already clear . Girkin, who is also known by the alias Igor Strelkov, has repeatedly said Russia faces revolution and even civil war unless President Vladimir Putin’s military top brass fight the war in Ukraine more effectively. A former Federal Security Service (FSB) officer who helped Russia to annex Crimea in 2014 and then to organise pro-Russian militias in eastern Ukraine, Girkin said before his arrest that he and his supporters were entering politics.
- Ukraine war live