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The following are brief descriptions of some of the main positions aboard cruise ships that will give you a general idea of the qualifications and duties of each job. Shipboard employees are typically divided into departments relating to service, passenger accommodations (sometimes called “hotel administration”), entertainment, general ship maintenance, engine work, and safety. Different cruise lines use variations on these categories, but for our purposes we have divided onboard job descriptions into the areas of Hotel ( Activity/Entertainment, Service/Hospitality, Personal Care ), Deck, and Engineering.
In Focus: Cruise Staff Role (Disney Cruise Line)
A fifth category is Corporate/Office, which includes those jobs commonly available in corporate headquarters. If you want to work in an office environment and avoid a nomadic lifestyle and demanding tourists, this might be the right path for you. Going corporate is a way to get travel benefits and can be your key to a job on board a vessel at a later time, if you so choose.
The majority of corporate offices are either in Los Angeles or Florida. However, New York, Seattle, and various European cities also have their share. If you live in or near one of these cities, you may want to start applying to the companies located in the city near you as it will be easy for you to attend an in-person interview. If you do not live near any of these cities, don’t be discouraged. Much of the application process can be done from anywhere in the world via phone, fax and E-mail. Also, a number of companies conduct traveling job fairs or have staffing agents around the world.
The types of jobs available are wide-ranging and include booking agents, administrative assistants, sales representatives, human resource representatives, and marketing personnel. Plenty of other jobs exist as well.
Hotel Department :
Activity / entertainment department :.
These positions are often synonymous with “cruise staff” and deal with anything relating to passenger entertainment. This department includes hosts and hostesses, cruise directors and staff, disc jockeys, performers, swimming instructors, and shore excursion staff. These positions are considered the most glamorous on the ship, and are probably the most sought-after jobs in the cruise industry.
In Focus: Activities Staff
For more detailed job overviews see: Activity & Entertainment positions and their job requirements.
- Art Auctioneer
- Assistant Cruise Director
- Assistant Shore Excursions Manager
- Casino staff
- Cruise Consultant
- Cruise Director
- Dance Instructor
- Dive Instructor
- Gentlemen Host
- Lecturer/ Special Guest Speaker
- Photographer
- Shore Excursions Manager
- Social Host/Hostess
- Youth Counselors
Entertainment
- Audio Visual Coordinator
- Disc Jockey
- Entertainers
- Production Manager
- Sound and Light Technician
In Focus: Day in the Life of an Automated Systems Rigger Disney Cruise Line
Service/Hospitality Department:
These positions fall under the “Hotel Management” department. These staff members have the responsibility of managing the restaurants, bars, and passenger cabins, as well as shipboard retail concessions like gift shops. Those who serve food or alcohol can make a handsome amount of money from tips. As the old saying goes, “The captain receives all the glory onboard but when the ship docks the captain leaves on a scooter and the waiter leaves in his Benz.” The purser (the ship’s treasurer in charge of passenger accounts, tickets, changing currency, etc.) and his or her staff are also included in this department. For a more detailed overview of Service/Hospitality Positions, Click Here!
In Focus: Beverage Server
Food and Beverage
- Bar Manager
- Buffet Server
- Chef de Partie
- Cocktail Server
- Dining Room Head Waiter
- Dining Room Manager
- Executive Chef
- Food and Beverages Manager
- General Cook
- Maitre d’ Hotel
- Pastry Chef
- Wine Steward
- Chief Purser
- Purser Staff
Housekeeping
- Cabin Steward/ess
- Chief Cabin Steward
- Chief Steward/Housekeeper
- Laundry Staff
Hotel Administration
- Computer Systems Manager/IT
- Gift Shop Manager
- Gift Shop Sales Assistant
- Hotel Manager
- Program Coordinator
- Receptionist
Personal Care Department:
The personal care department can include fitness, beauty, spa and medical services. These positions are important to the passengers who signed up for the cruise to “pamper themselves silly.” More and more cruise ships are updating their spa and fitness facilities as the demand for these services increases. The medical department offers medical services to the passengers and crew. For a more detailed overview of Personal Care Positions, Click Here!
Salon/Spa/Fitness
- Beauty Therapist
- Fitness Instructor
- Hair Stylist
- Massage Therapists
- Spa Attendant
Deck Department:
This department is responsible for maintaining and running the vessel. On large ships, this department usually does not have many entry-level positions open to North Americans. People working in the deck department include deckhands, maintenance workers, engineers, and officers. It is their job to motor or sail the ship, attend to the physical maintenance needs of the ship, and keep it in accordance with fleet regulations and international maritime laws. Officers are in charge of passenger safety as well. For a more detailed overview of Deck Positions, Click Here!
- Able Seaman
- Chief Officer
- First Officer
- Chief Radio Officer
- Quartermaster
- Safety Officer
- Security Officer
- Staff Captain
Engineering Department:
- Chief Engineer
- Chief Electrician
- Assistant Chief Engineer
Office Positions:
These are generally onshore positions in which employees work in the main office arranging cruises or performing general office work. These positions include administrative assistants, booking agents, sales/marketing staff, and clerical workers. For a more detailed overview of Office Positions, Click Here!
- Accounts Payable Staff
- Operations Analyst
- Senior Business Analyst
- Senior Staff Accountant
- Staff Accountant
- Tour Accounting
Administrative/Clerical
- Administrative Assistant
- Administration Manager
- Customer Service
- Human Resources
- IT Lead Developer
- Manager Deployment & Itinerary Planning
- Operations Administrator
- Part-Time Data Entry
- Payroll Clerk
- Software Engineer
Air Operations
- Airlines Reporting Corporation (ARC) Coordinator
- Pier/Airport Expediter
- Seasonal Air Operations Agent
- Seasonal Corporate Air Ticketing Agent
Marketing/Public Relations
- Account Executive
- Brand Manager
- Field Representative
- Marketing Research Analyst
- Media Relations
- Purchasing Agent
- Vice President of Marketing
Reservations/Sales
- Inside Sales Representative
- Outside Sales Representatives
- Reservations Sales & Service
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Cruise Ship Departments
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