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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Connecting Business Through Travel

Connecting Ideas Through Travel

Connecting People Through Travel

Welcome to ctm. we do business travel, differently., corporate travel management (ctm) is a leader in business travel management services in north america and beyond. we drive savings, efficiency, safety, and sustainability to businesses and corporate travelers, wherever your business takes you..

When you partner with CTM you’ll enjoy the experience of business travel done differently – a uniquely designed travel program, built for your business’s specific travel needs and objectives, and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team.

So if you’re looking for a tailored travel management solution, delivering customer service excellence, innovative technology and a demonstrable return on investment, you’re in the right place.

Experience the CTM difference

Elevate Your Travel Program With Corporate Travel Management

Is your travel program delivering savings, efficiency, and safety to your business and traveling workforce? Are you leveraging your travel data to negotiate better travel deals and positively influence booking behaviors? Do you have access to the tools you need to control your budget, reduce risk, improve sustainability and maximize employee well-being?

If not, it’s time to elevate your travel program with CTM.

We don’t believe in a one-size fits all approach to travel management. We work in partnership with your team to design a tailored travel program, utilizing proven strategies and leveraging big data, to deliver strategic outcomes which align with your business’s unique objectives and priorities. Find out how CTM’s solutions can transform your business travel program and budget today.

Get More From Your Business Travel Program

Bigger Savings

For every dollar spent on our travel management services, we’ll return more to you in savings.

Greater Efficiency

Our expertise, 24/7 support and intuitive technology significantly improves your team's efficiency.

Award-Winning Service

Access award-winning service and solutions designed for your needs, via your prefered channel.

Heightened Safety

Drive safety and well-being to your traveling workforce to reduce risk and increase productivity.

Improved Sustainability

Travel doesn't have to cost the earth. Our tools and solutions support more sustainable travel.

Better Insights

Unleash the power of reliable, actionable data to drive program performance and accountability.

Take your travel program from average to exceptional

Take Your Travel Budget Further

For every dollar spent on our travel management services, we’ll return more to you in savings. That’s the CTM difference.

How we do it

• You’ll benefit from CTM’s extensive global buying power and supplier negotiations to experience exceptional deals on flights, accommodation and car rental
• Your CTM travel platform provides one-stop-shop access to the best corporate negotiated deals, last-minute inventory and dynamic supplier content (NDC-ready), all comparable side-by-side for maximum speed, choice and value
• CTM’s forecasting technology visualizes the cheapest time to travel in a single search, ensuring you travel at the most affordable time
• Your strategic Account Manager will design a bespoke travel policy based on your unique travel behaviors and business objectives, and conducts regular travel program analysis and benchmarking to identify ongoing savings opportunities
• Consolidate your corporate travel, meetings and events spend with CTM for stronger supplier negotiation power and access to great corporate and event travel deals.

Increase Efficiency

Get where you’re going fast.

Leverage CTM’s travel expertise, 24/7 support and intuitive technology to significantly improve your employees’ productivity.

• We put intuitive  travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable
• Choose your preferred self-service online booking tool and a mobile app to book all your flights, hotels and car rental in a single transaction
• Enjoy round-the-clock travel service from CTM’s travel advisors , via a channel of your choice, for friendly, knowledgeable, and relevant travel support wherever and whenever you need it
• Enjoy access to live consolidated travel reporting across every aspect of your travel program, driving increased visibility, control, and efficiency.

Maximize Safety

Boost Travel Confidence & Productivity

Enhance your employee’s safety while traveling for business with our suite of intuitive and integrated risk management tools.

• Traveler tracking technology enables you to track and communicate with travelers in the event of an emergency, including one-click ‘proof of life’
• Pre-trip approval workflows enable risk identification and management prior to booking
• CTM risk alerts send email and SMS notifications to affected travelers based on itinerary location and risk levels
• CTM Mobile travel app enables travelers to book and manage their travel needs on-the-go for greater independence.

Get Connected.

Contact our team today to discuss your travel program needs., transformative business travel technology.

Global Scale, Local Expertise, Agile Tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built For Simplicity, Consistency, Flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of our tech stack

Testimonial

The service experience provided and standards we expect from CTM have always been critical to our business success... We now have no ‘downtime’ when a consultant is out of the office, as the entire team knows our policy and our travelers’ needs. This always gives us excellent service continuity, which makes my role just that little bit easier.

- Engineering client -

CTM held our hand through the [implementation] process – training on the booking tool was clear and concise, and the entire exercise could not have run more smoothly.

- Food manufacturing client -

Challenger continues to seek the best return on its investments in technology. Partnering with CTM to implement Fare Forecaster was a commonsense decision that met our needs in achieving this goal.

- Challenger -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM’s specialist event management team, ETM . Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

You might be interested in...

Solutions for Every Business Size

Whether you’re a global enterprise, national corporate, or fast-growing start-up, we design travel management solutions that deliver on your goals.

Integrated Technology Ecosystem

Our technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Our Customer Success Stories

Don't just take our word for it. Explore our customer case studies and success stories to see how CTM has delivered resuls for businesses like yours.

Executive Travel is committed to providing world class, personal and professional travel management services that “WOW” our customers. We are people centric, service focused and technology driven.

Travel impacts every part of an organization and the complexities of managing a travel program continue to increase each year. The mission at Executive Travel is to “Simplify Travel” for all stakeholders at every stage. Our Core Values drive this mission and are the foundation of our continued success.

Travel planning can be a complex process and Executive Travel is committed to simplifying it for you. For thirty years we have been providing the best in travel planning for companies and leisure clients. Our goal is to enable you to relax and focus on the enjoyment of the experience without the hassle and worry of managing all the details.

THE THREE PILLARS OF SIMPLIFYING TRAVEL

TRAVEL PROGRAM MANAGEMENT

Executive Travel manages the evolution of your travel program with comprehensive business planning, targeted measures of success, and dynamic business reviews.

TRAVELER EXPERIENCE

Best in Class travel programs are built around the traveler experience. Our industry leading 91 Net Promoter Score speaks volumes.

ETINTELLIGENCE

ETIntelligence is both our methodology and suite of proprietary and 3rd party products and services that drive our clients travel programs.

HOW ARE WE DIFFERENT? OUR SEVEN COMPETITIVE ADVANTAGES

What makes us different? Listed below are videos of seven major competitive advantages that Executive Travel offers compared to other travel management companies.

Our blueprint for up to 25% savings

The marriage of travel service & security

Our tactical 10 point business plan

Zero full service & online transaction fees

Platinum advisor service (VIP service without the VIP cost)

World-class hotel sourcing

ETSATISFACTION

It’s not what you say that matters, it’s what you do

TRAVEL MANAGEMENT COMPANY COMPARISONS

Check out how we stack up against the competition.

COST SAVINGS

Account management, traveler services & support, executive club vip service, travel management service, mobile app features, executive club vipservice.

Executive Travel engaged Zulu Solutions to compare travel management company’s competitive advantages in 2019. If you have questions or identify information that needs to be updated please contact us at [email protected]

EXECUTIVE TRAVEL BY THE NUMBERS

TRAVEL BOOKED

NET PROMOTER SCORE

AVERAGE HOTEL NIGHT SAVINGS

CLIENT RETENTION RATE

What our clients say about us.

Corporate Travel Manager

“For over ten years ACI Worldwide has been fortunate to partner with Executive Travel for its business travel needs. They have always provided professional, friendly service to our travelers while delivering cost savings to our company’s bottom line.

As ACI’s Corporate Travel Manager, I appreciate the way Executive Travel’s management listens to my needs with an open mind and delivers workable solutions quickly and efficiently. Their team approach to working with us has been key to our travel program’s success and I highly recommend them.”

“Now, more than ever, a strong relationship with your travel management company is a must! Executive Travel has always gone above and beyond. In my experience, they listen to customers’ needs, they tailor each program, and they “walk the talk” — always championing clients’ best interests!! Being incredibly flexible to support the industry, they are prepared to handle the new normal.”

Enterprise Travel Manager

“We continue to rely on Executive Travel to provide the most technological way of doing things.”

Travel & Expense Compliance Specialist

“Our partnership with Executive Travel supports our travel program and gives us access to discounted hotel pricing and negotiated rates for our preferred hotels. We’ve been able to reduce our spend on air travel and car rentals with our preferred vendors with the help of Executive Travel. In addition, our business travelers have direct access to an agent whenever they need it – whether they have to book a flight or are stuck at an airport and need to get home. This saves our travelers time and frustration.

We value Data Axle’s partnership with Executive Travel and look forward to our continued alliance.”

Category Manager – ROI

“Executive Travel has been a long-standing partner of ours for corporate travel management. I can’t say enough about the customer service and willingness to help our travelers at all costs. We are lucky to work alongside such a diligent, committed team!”

Christina M.

Travel & Expense Manager

“ETI has been a wonderful partner with GDT for all of our travel needs. They are available to help with anything I need as a travel manager and always very prompt. I would highly recommend them to anyone that is looking for an awesome travel management company relationship.”

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Global Travel, Done Differently.

One Program. One Platform. One Team.

Global Tools, Powered By One Platform.

Welcome to ctm. we do global business travel, differently., corporate travel management (ctm) is a global leader in business travel management services. we drive savings, efficiency, safety and sustainability to companies and their travelers in every corner of the world..

When you partner with CTM, you’ll enjoy the experience of global travel done differently – a uniquely designed global travel management program, built with you and for you, consistently and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team, in every region you operate in.

That’s the CTM difference.

If you are looking for a tailored travel management solution, delivering customer service excellence , innovative travel technology and a demonstrable return on investment, you’re in the right place.

Time to discuss your global travel needs?

Explore our global travel solutions

Global travel, powered by one travel program.

No matter how large, diverse, and complex your business or travel needs, we’re committed to designing simple, safe and sustainable solutions that deliver measurable results.

At CTM, we take a highly consultative and curated approach to designing your global travel program, ensuring a solution that meets your business’s unique goals, challenges and opportunities.

We work with your team to source and select the right solutions for your business and people in every market you operate in and package them up into one program, accessed through one platform and supported by one team , to give your unique global travel program a place to call “home”.

One Program

Every aspect of your business travel, strategic meetings and corporate events needs consolidated into one strategic program to maximize savings, efficiencies and duty of care.

One Platform

A uniquely curated suite of global travel tools, configured to your global and regional business needs, and seamlessly integrated in a single global travel platform.

A carefully crafted team of global travel experts, identified for their expertise and experience in delivering strategic results and first-class experiences wherever you need them.

Take your first step towards better business travel with Corporate Travel Management.

Transformative business travel technology.

Global scale, local expertise, agile tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built for simplicity, consistency, flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of CTM's global travel solutions

Testimonial

CTM has established itself as a well-respected travel management provider within the global travel sector, one which actively contributes to the continued growth, diversification and digital transformation of the travel industry.

- Matteo Zanarini, International Air Transport Association (IATA) -

CTM has been an innovative industry leader in the corporate travel market for many years, both technologically and strategically. This is a market segment that is undergoing serious upheaval and CTM has shown its ability to navigate some turbulent times and come out as a leader in its field.

- Peter Harbison, CAPA Centre for Aviation -

Sabre values its long and mutually beneficial relationship with Corporate Travel Management. As their global technological partner, we have developed trusted relationships with the CTM team and respect their track record of performance and technological innovation.

- Andy Finkelstein, Sabre Travel Network -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM’s specialist  event management team, ETM. Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

Looking for a regional travel solution?

You're in the home of global travel programs! If you're looking for a regional solution for your business travel needs, visit your local CTM website to explore our award-winning regional travel services.

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Corporate Travel Management (CTM)  is a Travel Management Company (TMC), yet our responsiveness and flexibility provide you with the kind of attention that might be more commonly associated with a traditional travel agency.   In today's world of impersonal, "bottom-line" travel management, we believe our   service culture separates us from the competition.

Our History

CTM began operations in 1990 and our goal has always been to provide client companies with comprehensive, high-quality travel services while also maximizing the value of their travel budgets.

Reinforcing this commit ment to quality & value is the fact that CTM  does not require long-term service agreements .  We feel that the industry practice of  "locking in" a client to a long-term contract tends to encourage mediocre service. Of course, we understand varying corporate cultures and are happy to construct a tailored contract to suit your company's specific needs. 

In short, we  are easy to do business with -  we have proven it since 1990!

Our Mission  

We strive to combine first-class service with the travel industry's most progressive technologies and services.  Throughout Corporate Travel Management's continuous growth, we invested wisely in the staff and technologies that enable us to deliver the services and savings you require.  Our broad capabilities mean we have the bandwidth to support just about any customer needs now- and in the future.

We'll help you reduce travel spend instantly, and assist in developing and enforcing the policies and rates that keep costs down.  Our programs are customized for each customer- putting you in control and effectively reducing unnecessary or wasteful travel spend.  Our useful travel apps and personal assistance ensure the best travel experiences for your valuable employees.

Another way of putting it - we focus on keeping financial management  happy ,  the travelers  happy  and the administrative staff  happy .

At Corporate Travel Management our philosophy is simple: We believe that if we take care of our employees that they will, in turn, take care of our clients. Our experienced, highly trained Travel Advisors curate experiences for our clients that are integral to our organization’s continued success. We pride ourselves on the breadth and depth of experience of our associates. The collective sum of those individual differences, backgrounds, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and company’s achievement as well. We embrace our diversity and differences. We are grounded on the one value we all share together: delivering an exceptional travel experience for our clients and their associates.

ALL CTM staff are ASTA Verified

The ASTA Verified Travel Advisor® certification program provides a high level of verifiable professional knowledge to the advanced sellers of travel and proves to all their proficiency, professionalism and dedication to the industry.

LET'S GET STARTED

Ready to talk to CTM and start saving?  Click here to get in touch  with a CTM representative today.

What Our Clients Say About Us

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Elite Travel

Elite travel by corporate travel management (ctm) is your ultimate white-glove vip travel solution. our elite team are passionate about delivering best in class service and are trained to anticipate and exceed the very specific needs of your vip travellers..

Elite by CTM will design a bespoke service tailored to each of your traveller’s needs, including organising every element of their trip and being on hand to personally answer any questions and queries.

Looking for a VIP travel solution?

Executive & VIP Travel

Our diverse customer portfolio and international footprint means we understand the unique and often complex needs of busy business travellers all over the world..

Our proven Elite travel solution delivers experiences which support high productivity, increased efficiency and a return on investment for your executive and VIP travellers, every time they travel.

Services & Products:

• Travel bookings: flights, hotels, transfers, car hire, lounges, insurance and visas
• Travel support: Book online via CTM’s proprietary booking tools or via your dedicated travel consulting team, ensuring your executives’ specific travel needs and preferences are met every time
• VIP services: private charter flights, limousine transfers, escorted airport transfers
• Airport assistance with dedicated land and air side meet and greet
• Assist with VIP’s family travellers, unaccompanied minors and nervous/solo flyers
• Monitor flight flow
• Management of individual air mile programmes
• Pre-request room upgrades
• Arrange pillow choices for comfort
• Arrange special touches such as spa treatments and leisure activities
• 24/7 emergency travel assistance
• Global supplier negotiations
• Traveller tracking technology and emergency communications
• Expense management solutions

For a VIP travel solution, contact our expert team today.

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5 Best companies providing executive travel services

How to choose the best company providing solutions for executive travel, the 5 top companies providing solutions for executive travel.

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• Customer reviews
• Travel itinerary
• Customer support

1. TravelPerk: the perfect all-rounder for businesses little and large

Let’s take a look at some of their most raved-about features:.

• TravelPerk’s concierge service : will help you deliver on your exec’s requests exactly when you need them. The concierge service covers Airbnb bookings, Airport transfers, last-minute upgrades, conference tickets, meeting rooms, and an overall VIP experience.
• 24/7 customer assistance with a 15-second target response time from the support team means your execs are looked after no matter what happens, in what timezone, or wherever they may be.
• Executive Experience : first-class travel and price tags kind on your business bank accounts. The VIP experience includes flexible check-ins and check-outs, complimentary wellness treatments, and room upgrades giving business travel the leisure travel touch your execs will love.
• Traveler Tracker & Duty of Care : features are helping your team’s peace of mind while execs are on the go. Track exec’s travel movements, receive real-time alerts on areas you’re interested in and make rapid changes to travel plans with health & safety in mind.
• Flexible bookings with FlexiPerk: means your business will pay a small percentage on every booking to ensure you can cancel 100% of trips, get a minimum of 80% of your money back, and average total savings of around 40% in comparison to traditional flexible fares.

Discover how to give your execs a top-notch travel experience that will have them smiling every step of the way. Book a demo today.

2. ctm: a good option for sustainable travel.

• Airfare forecasting: find the most cost-effective time to travel in the following 21 days
• Real-time travel risk management: identify risks and communicate them with your traveling team
• Global team of travel agents: across CTM and partner travel agencies

Click below to compare both platforms’ features and benefits

3. executive travel: good for travel consulting services.

• ETSavings: a 15-point savings plan designed to save your business up to 25% on travel
• ETSecure: to track your travelers and communicate with them easier on the go
• ETSourcing: people-powered sourcing beats Expedia by an average of $36.41 per night on hotels

4. FCM Travel: provide solid travel risk management features

• AI-powered alerts: based on your preferred carriers via the FCM app
• Travel risk management: dashboards and tools to make smart decisions at times of high-risk
• Expense management: a partnership with AirPlus to provide an end-to-end expense management solution

5. Egencia: good for high-flying execs with a budget to burn

• Airport services: baggage handling, meet-and-greets, and fast-track passes
• Conference & meeting room bookings: for groups of any size
• VIP travel: helicopter or private jet charters
• Elite car services: including limousine hires, and companion bookings

Find a TMC to take your execs places they won’t forget—for all the right reasons

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Leadership Team

• Regional Leadership
• Global Leadership

Chief Executive Officer, Asia

Joining Westminster Travel in 2008, Larry Lo is responsible for the overall management, sales operations and continued development of strategic alliance partnerships across the Asia region.

He started his career in 1988 as a Travel Consultant and worked in several travel companies in Hong Kong and Canada gaining an in-depth insight into the international travel industry. Today, Larry manages the CTM business in Hong Kong, Mainland China, Taiwan, Singapore and Japan.

He currently serves as the Chairman of the Society of IATA Passenger Agents (SIPA), an Executive Committee member of IATA Agency Programme Joint Council – Hong Kong (APJC), and a Director of World Travel Agents Associations Alliance (WTAAA).

Chief Financial Officer, Asia

Sharon is an experienced professional accountant in travel industry for over 20 years, she joined the Group as Financial Controller of Westminster Travel in 2007.

Apart from overseeing and managing the spectrum of finance and accounts of CTM Asia, she is also responsible for merger and acquisition, business strategy and development as well as corporate governance and compliance. Sharon started her career in PricewaterhouseCoopers, she worked in a Hong Kong listed company prior to joining CTM. She had gained extensive exposures in IPO, business set-up, acquisitions, disposal as well as integrations. 

Sharon is a qualified accountant holding Bachelor of Arts (Hon) Degree in Accountancy, a fellow member of the Association of Chartered Certified Accountants and the Hong Kong Institute of Certified Public Accountants. 

Zamil Murji

Chief Technology Officer, Asia

Zamil has more than 18 years of experience in the IT industry, most recently he was working as Head of Technology Optimization APACMEA at Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide. During his time at Travelport, Zamil led a team of highly skilled and diverse individuals across APACMEA region to deliver customer focused solutions/products as well as focus on talent development and change management.

Over the course of his career in the technology space, Zamil has gained vast experience in project management, software / product development and technology optimization. His customer centric approach and relentless commitment to improve business process across the SDLC are a huge advantage for CTM’s continued drive to provide the most innovative and cost-effective business travel management solutions to the corporate market.

General Manager – Sales and Client Value Management, Asia

Joining CTM in May 2016, Eugene oversees the sales, client value management and implementation teams across the region. Apart from that, he is also responsible for rolling out CTM proprietary’s SMART technology and providing implementation support to CTM partners in Asia.

Eugene started his career in 1999 as Support Account Manager in a software house providing training and onsite support for the company’s suite of software packages. Eugene first foray into travel started with a leading global GDS. Since then, he has accumulated more than 20 years of experience in the travel and GDS industry, operating in various divisions across the organisation from training, online solutions, product marketing to commercial and sales.

Prior to joining CTM, he was with another Global Travel Management Company managing the regional operations across 18 markets in the APAC region.

General Manager of Supplier Relations, Asia

As a core member of the CTM Global Supplier team, Calvin’s main role is to drive and optimize supplier partnerships and revenue in the Asia region. His aim is to develop strategies that not only meet, but exceed the expectations of airlines, hotels, and other suppliers. His focus is on adding value to clients and, more importantly, achieving exceptional revenue results for CTM.

With more than three decades of experience in airlines and the travel industry, Calvin’s professional background instills confidence in representing CTM as the face and voice of the company to suppliers and all stakeholders across the service chain in Asia.

General Manager, Taiwan

Prior to joining CTM Taiwan, Ted has years of experience in group travel and cruise market in North America as well as TMC experiences in Taiwan, Shanghai, Beijing, and other greater China markets. He joined CTM Taiwan in 2016 and is responsible for the overall management of the Taiwan operations.

Relocated to Taiwan in 2007, Ted joined a regional based travel management company with a global networks alliance. From 2008 to 2016, Ted worked from supervisor role all the way to Assistant General Manager in Taiwan office, and was seconded to Shanghai and Beijing offices for few years to lead greater China Sales and Corporate Account Servicing teams. In 2015, Ted took up the extra role as Assistant General Manager for Regional Programme Coordination, representing Group Companies in global alliance board meeting and global conferences.

In fall of 2016, Ted joined CTM Taiwan office and working toward building a professional office that is promoting socially, culturally, environmentally awareness in workplace and to deliver best in class corporate travel programme for the clients.

Eiji Fujimoto

General Manager, Japan

Eiji Fujimoto brings 30 years of experience in business travel management to the role of General Manager, Japan at CTM, including managing a number of global travel accounts from Australia, UK and the US. He has worked with a variety of global travel networks, managed global travel RFPs and implemented more than 40 international accounts in Japan. Eiji brings a wealth of experience in global and regional travel program consolidation.

Before joining CTM Japan, Eiji was the Representative Director of Tokyo Masters and was responsible for all aspects of business operations. During his time at Tokyo Masters, Eiji served a number of well-known multinational companies.

Head of Sales, China

Ronnie has dedicated over 11 years to Corporate Travel Management. He has a particular focus on local business development and is passionate about building strong professional relationships and solving unique client problems. In his role, Ronnie provides leadership to the China sales and client management team. He also assists in retaining current clients through account reviews and re-tender processes. As the lead for local sales in China, he works closely with colleagues from all departments and offices in the country and across Asia.

Before joining CTM in 2014, Ronnie gained experience at American Express Global Business Travel, FCM Travel Solutions, and 99 bill, a Payment Solution Company.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

Corporate Travel Services

Executive Travel Consultants is a locally owned corporate travel management (CTM) company based in Bellevue, WA. We specialize in providing business travelers with the technology and support needed to take your business travel to a whole new height. We can provide you and your business travelers with better executive travel solutions for less than you may think.

Established in 1984 ETC is today considered to be a premier provider of corporate travel management services throughout Washington state and beyond. We take pride in the quality corporate business travel services we offer to corporate travelers, business travelers, executive travelers and travel managers alike. ETC is equally proud of our record for staff retention. Having the same travel support staff and travel consultants over time simply helps our clients to put their trust in ETC’s corporate travel management services . Working to provide thecorporate traveler with better travel practices and the best travel experience is what we do every day.

Each ETC travel consultant has a home office which creates a healthy working atmosphere whilst also helping the environment by reducing the need for daily commutes. Our team of experienced corporate travel consultants also have each worked within the travel industry for more than 20 years and for more than 15 years at ETC.

We make life as easy and as comfortable as possible for your corporate business traveler , travel manager, and executive travelers whist even getting the company accountant to smile. We build a unique businesstravel profile for each traveler and use that information to source the best possible deals, routes and hotels. We can also help to organize meetings and conferences, team building activities, hotel dining events, tours, dream vacations and more.

The devil is in the detail. That’s why we also help with visas, preferred seating, in-flight meals, and hotel reservations all based upon your requirements and budget. We can also arrange airport transportation tailored to each traveler’s needs. If you need us to organize a group meeting or conference – wherever that may be in the world – then we will arrange the space to suit your vision and everything in it from the layout to the table decorations. Depending on the size of the meeting we always strive to negotiate group air fares and room rates.

We use state-of-the-art travel management software and technologies to help us streamline travel and manage travel better. But it is also important to note that we never rely solely on a single technology.

Travel used to be a simple thing; people would book a seat on one of the few available flights and, if it was for business, they would put their receipts in an envelope. When they got back to the office, they would uncrumple them, put them in date order and try to remember exactly what they were for.

In today’s fast-moving world, corporate travel and its management can be much more complex. But with the travel systems in place today, ETC can provide business travelers with a much simpler approach to their part in travel management.

Our corporate travel management services have become more sophisticated yet easier for travelers while keeping our ETC travel consultants up with the never-ending travel related technological advances. All our corporate travel management services, from the online booking to integrated expense reporting, are built to easily integrate with Deem and Concur , two of the travel industries leaders in integrated travel and expense management. Both companies help ETC to provide the information that business travelers need when and wherever they need it. You and your corporate travelers can access travel information using a desktop, smartphone or tablet from anywhere in the world with an internet connection.

Our corporate travel clients can be assured, that whenever a business traveler is faced with booking their own flight(s), your ETC travel consultant is checking each and every reservation to ensure that it is the best value for both the traveler and the company.

We like to build long-term business relationships with corporate business travelers, executive travelers, travel managers and their company. A demonstration of our resolve is the fact that we don’t charge to set up and maintain Deem and Concur; and, can also provide the training needed to use these platforms. A quick search online for “corporate travel management” will easily introduce you to many travel agencies charging large upfront fees for similar or the same services.

Our team is also required to be as knowledgeable about international travel as they are domestic, for both the business and leisure travel markets alike. To highlight just one of the ways that this benefits our corporate travel clients, we can look at the international rate desk. To supply our clients with almost instantaneous international pricing and ticketing, our travel consultants are international rate desk trained; this means saving time for our travelers by not having to wait around for a rate desk to confirm pricing.

Should any of our corporate travelers need help outside of our office hours, then they can choose to be transferred to Travel Helpline; a company that we have worked with and trusted since 1997. Travel help for our CTM clients and their business travelers are always available.

Our business ethic is to create happy travelers and happy accountants. We generate profiles for each of our travelers. In this way, we can be confident that they will be happy with their flights and accommodations whilst ensuring we don’t go over budget.

One of the many ways we provide value to our CTM clients, is by ensuring that our average ticket price comes out lower than any other agency. Our ability to add value is down to our experience in the industry. We travel extensively and your ETC travel consultant can often provide up to date tips and tricks that will help you to get through a particular airport.

Business travelers often have time to kill and we can help advise about local events and things to see and do. Obviously though, we don’t know about every corner of the world and this is where our Travel Savers global network consortium comes into play. We partner with other quality, mid-size travel agencies around the world, so that our travelers can rely on local knowledge and support.

What works for a business traveler also applies to someone traveling for leisure purposes. If something goes wrong, then there is no substitute for local knowledge and advice. All it takes is a call, an SMS or email to our office and we can immediately begin to resolve the problem.

For a deceptively simple reason: we think like you do when applying our expertise in travel planning and management. The result? Your company wins with resourceful uncovering of low fares and rates while simultaneously enjoying top-notch personalized service.

And you become a hero. To your managers. And to your traveling colleagues.

Executive Travel Consultants approaches travel planning differently than other travel agents by beginning with a special recognition of the role you play in your company. We are well aware that, as a travel manager, you face tough and often contradictory competing demands. On one hand, you are charged with finding ways to minimize your company's travel budget, but you also are expected to appease the demands of your corporate travelers.

By understanding the challenges you face, we've applied our more than 25 years of experience as a travel agency to create a unique set of services focused on making you a hero.

To make you a hero to your CFO, we use a carefully selected combination of top-notch technology tools to uncover low fares and rates, and follow-up the travel planning activities with reports and counsel on the best way to reduce your marketing expenditures even further. Consider this: while the industry average domestic airfare is $460, our average booking is $401 (or the industry average international airfare of $2,153 compared to our average booking of $1,881).

To make you a hero to your corporate travelers, we provide a degree of customer service we encourage you to compare against any other travel agency. Think of us as the Nordstrom of lore. When one of your travelers needs to change plans half way through a business trip, she won't have to endure a mind-numbing phone tree of options and on-hold waits. Instead, your traveler will reach a human being immediately familiar with her itinerary and individual preferences. And she can reach us any time, day or night.

For travelers wanting to book their own arrangements, we offer an online reservation service, but we go one step further by then reviewing those online bookings to make sure that the traveler is, indeed, traveling at the lowest fare and headed to the intended place-say Portland, Oregon, instead of Portland, Maine. Our intent is to provide the kind of quality, personalized service that enables your corporate travelers to focus their time on their business duties rather than wasting unproductive time surfing from website to website in pursuit of a lower airfare.

Ultimately, we make you a hero by thinking about travel like you do, and then applying expertise gained from 25+ years as a travel agency employing top-notch technology and savvy, customer-centric travel professionals. The result? Overcoming your workplace dilemma of finding low-cost travel to keep your expense line in line-or even lower it-while pleasing even your most demanding corporate travelers.

While we have special expertise in uncovering low-cost business travel options, we also have extensive experience arranging executive-level travel. We work with airlines, hotels, car services and others to make sure that your executives travel exactly like they want to travel. In fact, we work to surpass their expectations with our exceptional attention to detail, e.g. to make sure flights are upgraded, a hotel stocks a favorite type of bottled water, or a favorite driver is assigned.

Our travel planning services offer a one-stop source for finding and booking complete travel arrangements-from air travel to hotels and ground transportation-and then deliver tickets directly to your company. Your travelers can call us at 425.453.8200 , or by email at [email protected] , or use our Traveler Request Form (Phone service accessible 24 hours a day, 7 days a week). We research and make reservations on major and non-major carriers (such as Southwest Airlines, JetBlue and SunCountry, which many travel agencies refuse to book). And if a traveler wants to make online reservations, we offer an online reservation service you can use day or night that we then review for lowest fares and corporate travel policy compliance. In addition, we help you manage your travelers' frequent flier programs and assist travelers with international travel matters such as passports and visas. For executives traveling business and first-class, we also bring extensive experience in providing highly attentive travel arrangements that make sure no detail is missed. And when your travelers' travel plans change, we're available to help you 24 hours a day, 7 days a week.

Executive Travel Consultants provides a one-stop source for finding and booking complete travel arrangements-from air travel to hotels and ground transportation. Our job is to handle your travel planning so you save both time and money, while gaining peace of mind. The following services are offered to all of our customers:

Customer Service

• Name changes on three major carries to unused non-refundable airline tickets
• Support by phone, voice mail, fax or email
• Refunds on unused e-tickets
• After-hours emergency service 24 hours a day, 7 days a week
• Extensive quality control to ensure accuracy
• Ongoing management support

Airline Reservations

• Reservations on tertiary and non-ARC carriers, such as Southwest Airlines
• Use of promotional coupons and fares, as well as consolidator tickets, when available
• Negotiated airfare rates through industry associations and programs
• Enrollment and management of airline corporate reward programs – including free ticket redemption
• Monitoring of undesirable seat assignments

Hotel and Rental Car Reservations

• Negotiated corporate discount rates
• Use of promotional coupons when available
• Arranging for special needs or requirements

Ground Transportation

• Negotiated airport parking rates at select locations
• Arranging for limousine and specialized ground transportation

International Travel

• Assistance applying for or renewing a Passport, including expedited processing
• Assistance with Visa applications
• VAT recovery support

Special Services

• Assistance with the development of a travel policy to suit your corporate needs
• Operations & Automation evaluation of your corporate travel needs for an on-site travel agent.

If your company is not using Executive Travel Consultants, we encourage you to try us. We think you'll immediately see the difference. Just contact us by phone at 425.453.8200 , or by email at [email protected] .

You (and those within your company that you designate as having access) will have access to, or have regularly delivered, a variety of useful free reports to track travel expenditures. We also can customize reports to meet your company's particular needs and even help consult on the development of travel policies based on your goals and experiences, plus negotiate rates for high-volume accounts.

Our Account Management services help you manage your company's travel activities efficiently with ease. You (and those within your company whom you designate as having access) will have access to, or have regularly delivered, a variety of useful reports to track travel expenditures. We also can customize reports to meet your company's particular needs and consult on the development of travel policies based on your goals and experiences, plus negotiate rates for high-volume accounts.

Reporting We use iBank , a web based management reporting service designed to meet your needs. These reports are automatically emailed directly to you each month, or as your needs dictate. You also have the option of accessing the reporting tool online and creating your own reports.

• Reports are tailored to customer requirements and many can be self-tailored online
• Cost savings analysis generated for every trip booked
• Service level reporting for all trips booked
• Customized unused ticket tracking

Contract Negotiation In addition to using any corporate rates you may have already established, ETC will work with you to negotiate the best possible contract rate for your corporate needs.

• Negotiated airfare, hotel and rental car savings
• Vendor review, recommendation and selection
• On-going review of all existing rates for potential cost-savings

Quality Control We pride ourselves on the services we provide and our ability to continually save you money through our comprehensive quality control process.

• Compliance with your corporate travel policy
• Advance invoice and itinerary including flight information, hotel, car and seat assignments
• Recovery and refunds on unused e-tickets
• Post-travel audits to determine trends and potential future savings

Consultative Services Executive Travel Consultants is available to assist you with a variety of travel services including:

• Assistance with the creation and implementation of your corporate travel policy
• Recommendation, selection and negotiation with preferred vendors
• Development and distribution of customer surveys
• Evaluation of your corporate travel needs for an on-site travel agent

Below are some examples of reports that we can provide you with to keep track of your travel and travel expenses.

ETC uses Cornerstone iBank , a web based management reporting service designed to meet your needs. These reports are automatically emailed directly to you each month, or as your needs dictate. You also have the option of accessing the reporting tool online and creating your own reports.

• iBank Introduction
• Summary of Reports
• Log-in to iBank
• Quick Summary
• Executive Summary YTY
• Executive Summary with Graphs
• CC Analysis
• Advanced Bookings
• Fare Savings
• Service Fees
• Traveler Detail
• Itinerary Detail
• Booking Analysis by City
• Advanced Reservations
• Booking Analysis by Vendor
• Bookings Activity

Car Rentals

• Analysis by City
• Car Rental Analysis by Vendor
• Rentals Activity
• Segment Airlines
• Car Rental by City
• Hotel Bookings
• Travelers - Air
• Travelers - Car
• Travelers - Hotel
• Travelers - All with Detail
• Exception Reasons
• Exception - Travelers

Exception Reports

In addition to arranging individual travel for your corporate travelers, ETC offers extensive expertise in arranging group meetings and conferences for your staff or customers. Like our traditional travel services, you will find that we focus on making sure you secure the best prices while still offering attentive service to make sure the conference or meeting occurs exactly as you envisioned it. Flawlessly. Without stress. On time. And within your budget.

Executive Travel Consultants can handle any type of event you might be planning. Examples of typical events we've planned and successfully managed include:

• Incentive programs
• Product launches
• Internal meetings
• National sales meetings
• Board of Director meetings
• Conventions
• High-tech events
• Employee programs
• Client appreciation functions
• And other events that you might need

With any event, the biggest obstacle is managing multiply competing tasks and a myriad of logistical issues. Executive Travel Consultants multi-tasks and handles logistics everyday for client travelers and companies. Let us utilize our experience with these services to help you plan your event and launch it flawlessly. We'll do the all the heavy lifting. You'll be the hero.

Site, Vendor & Venue Management Services

• Qualification
• Site inspection
• Contract negotiation, management and compliance
• Rooming list management
• Master account supervision

Air, Hotel & Car Reservations

• Lowest fares and rates
• Manage air contracts, ticketing and reservation deposits
• Account reconciliation and billing
• Travel assistance
• Customer service
• All reporting and manifests

Meeting & Event Management Services

• Manage budget
• Program design
• Logistics management

Registration Services

• Customized reg process and reporting
• Payment collection
• Confirmations
• Data management
• Reconciliation
• Phone and email support

Onsite Management Services

• Pre-conference logistics
• Registration and hospitality desk management
• Concierge service
• Onsite and offsite event management
• Vendor management

Creative Services

• Presentations
• Placards and signage
• Decorations

Our approach to operations and technology automation centers on making sure that no matter how complex your travel plans are, you will be guaranteed an exceptional level of service supported by state-of-the-art back-office systems. And because technology is changing, we are continuously evaluating and implementing new technologies and systems to support your needs. The result? A powerful infrastructure to serve you as you want to be served.

Topaz International, a world leader in airfare auditing, has announced a new international benchmarking study that showed that the airline booking system used by Executive Travel consistently finds the lowest available airfares worldwide. Topaz tracked the performance and itinerary pricing results of four of the most prominent low-fare shopping tools in the travel industry. Results revealed that our booking system not only finds lowest fares more often than other products, nearly 60 percent of the time overall, but also generates an average saving of $68.13 per ticket.

No travel agency in the new millennium can operate without a solid operational foundation and Executive Travel Consultants is no exception. Our operational system is robust and fully tested to ensure you the highest degree of customer satisfaction.

• World-class management, IT, agent, sales and account management staff
• Fully-integrated technology platform
• Industry-approved and recognized software
• Personalized services tailored to companies of all sizes
• Customized scripting for data exchange

Quality Control

We pride ourselves on the services we provide and our ability to continually save you money through our comprehensive quality control process.

• Long-term account data storage
• Customer surveys

We work to make technology ubiquitous so that you see the results of our application of technology while not needing to concern yourself with the inner workings of that technology. And you can rest assured that we will continue to research further advances in technology, and implement any that will improve the quality of service we can offer you. Core technologies currently employed include:

GlobalWare back-office system

• Automated payment processing
• Interfaces with iBank travel management reporting
• ODBC-compliant reporting software applications
• Full general ledger functionality
• Web-based online travel booking engine
• Fully integrated with Apollo
• Real-time schedule updates for all major airlines
• Over 50 pre-defined standard customer reports
• Able to customize reports tailored to client needs
• Seamless interface with GDS and all major back-end accounting systems
• Data warehousing
• PNR History
• Built-in broadcast report scheduler
• Readable in Adobe Acrobat, MS Excel or ODBC-compliant data formats
• Up to the minute currency rates
• Order foreign currency online
• Audits and modifies PNRs for accuracy
• Processes seat assignments
• Lowest fare selection for pair cities
• Waitlist clearance capabilities
• Secures seat upgrades automatically when allowed by airlines
• Delivers traveler itineraries via fax, email or posted online
• Tracks and reports all used and unused e-tickets
• Native access for all major databases and file formats (ACT!, Clipper, Pervasive, DBASE, FoxPro, Microsoft Access, Microsoft Outlook and Paradox)
• Native client/server and network data access for all major systems (Oracle 7.x & 8.x, IBM DB2, Informix, Lotus Notes & Domino 4.5 R5 and above, Microsoft Exchange, Microsoft IIS, Microsoft SMS, Microsoft SQL Server and Sybase SQL Server 10 & 11)
• ODBC-compliant (Dbase, IBM DB/2, Informix (Inet 5, 7), Microsoft Access, Microsoft Excel, Microsoft FoxPro & Visual FoxPro 3.0, Microsoft SQL Server, Oracle, Paradox & Sybase Server 10 & 11)
• Report integration, including OLE interfaces and ActiveX controls
• Multiple report formats, including OLAP, query, conditional, mail-merge and drill-down

We've taken a very simple approach to technology at Executive Travel Consultants. We use technology extensively and intensely. But we don't let technology drive us. Rather, we drive technology by applying it where it makes sense. And using people where people make sense. Sounds simple, but unfortunately, that balanced perspective is missing at most travel agencies, and you end up paying the price in frustration and lost productivity.

For all the advances made in online reservation system technologies, report generators and the like, none are quite perfect. All suffer from weaknesses and limitations, so we apply our human oversight to fill in the gaps. As we apply technology, we never forget the value of human oversight in mastering the complexities of travel planning and management.

Think about it. Ever tried to change a reservation made via an online travel service or airline website? Ever tire of waiting on hold to speak to an actual travel agent who can help you make changes when a flight is cancelled?

We have experienced those exact frustrations, so we use state-of-the-art technology, but we use it to support our personalized attention to your specific travel requirements rather than as a substitute.

At Executive Travel Consultants, we make sure technology is ubiquitous. What matters is that you get low-cost travel arrangements the way you want them along with readily available (or regularly delivered) reports tracking your travel expenditures however you want those expenses tracked.

Specific technologies employed by Executive Travel Consultants include:

• iBank online reporting
• My Travel Wallet currency exchange
• TravelPort View Trip

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Claudia Looi

Touring the Top 10 Moscow Metro Stations

By Claudia Looi 2 Comments

Komsomolskaya metro station looks like a museum. It has vaulted ceilings and baroque decor.

Hidden underground, in the heart of Moscow, are historical and architectural treasures of Russia. These are Soviet-era creations – the metro stations of Moscow.

Our guide Maria introduced these elaborate metro stations as “the palaces for the people.” Built between 1937 and 1955, each station holds its own history and stories. Stalin had the idea of building beautiful underground spaces that the masses could enjoy. They would look like museums, art centers, concert halls, palaces and churches. Each would have a different theme. None would be alike.

The two-hour private tour was with a former Intourist tour guide named Maria. Maria lived in Moscow all her life and through the communist era of 60s to 90s. She has been a tour guide for more than 30 years. Being in her 60s, she moved rather quickly for her age. We traveled and crammed with Maria and other Muscovites on the metro to visit 10 different metro stations.

Arrow showing the direction of metro line 1 and 2

Moscow subways are very clean

To Maria, every street, metro and building told a story. I couldn’t keep up with her stories. I don’t remember most of what she said because I was just thrilled being in Moscow.   Added to that, she spilled out so many Russian words and names, which to one who can’t read Cyrillic, sounded so foreign and could be easily forgotten.

The metro tour was the first part of our all day tour of Moscow with Maria. Here are the stations we visited:

1. Komsomolskaya Metro Station  is the most beautiful of them all. Painted yellow and decorated with chandeliers, gold leaves and semi precious stones, the station looks like a stately museum. And possibly decorated like a palace. I saw Komsomolskaya first, before the rest of the stations upon arrival in Moscow by train from St. Petersburg.

2. Revolution Square Metro Station (Ploshchad Revolyutsii) has marble arches and 72 bronze sculptures designed by Alexey Dushkin. The marble arches are flanked by the bronze sculptures. If you look closely you will see passersby touching the bronze dog's nose. Legend has it that good luck comes to those who touch the dog's nose.

Touch the dog's nose for good luck. At the Revolution Square station

Revolution Square Metro Station

3. Arbatskaya Metro Station served as a shelter during the Soviet-era. It is one of the largest and the deepest metro stations in Moscow.

Arbatskaya Metro Station

4. Biblioteka Imeni Lenina Metro Station was built in 1935 and named after the Russian State Library. It is located near the library and has a big mosaic portrait of Lenin and yellow ceramic tiles on the track walls.

Lenin's portrait at the Biblioteka Imeni Lenina Metro Station

5. Kievskaya Metro Station was one of the first to be completed in Moscow. Named after the capital city of Ukraine by Kiev-born, Nikita Khruschev, Stalin's successor.

Kievskaya Metro Station

6. Novoslobodskaya Metro Station  was built in 1952. It has 32 stained glass murals with brass borders.

Novoslobodskaya metro station

7. Kurskaya Metro Station was one of the first few to be built in Moscow in 1938. It has ceiling panels and artwork showing Soviet leadership, Soviet lifestyle and political power. It has a dome with patriotic slogans decorated with red stars representing the Soviet's World War II Hall of Fame. Kurskaya Metro Station is a must-visit station in Moscow.

Ceiling panel and artworks at Kurskaya Metro Station

8. Mayakovskaya Metro Station built in 1938. It was named after Russian poet Vladmir Mayakovsky. This is one of the most beautiful metro stations in the world with 34 mosaics painted by Alexander Deyneka.

Mayakovskaya station

One of the over 30 ceiling mosaics in Mayakovskaya metro station

9. Belorusskaya Metro Station is named after the people of Belarus. In the picture below, there are statues of 3 members of the Partisan Resistance in Belarus during World War II. The statues were sculpted by Sergei Orlov, S. Rabinovich and I. Slonim.

10. Teatralnaya Metro Station (Theatre Metro Station) is located near the Bolshoi Theatre.

Teatralnaya Metro Station decorated with porcelain figures .

Taking the metro's escalator at the end of the tour with Maria the tour guide.

Have you visited the Moscow Metro? Leave your comment below.

January 15, 2017 at 8:17 am

An excellent read! Thanks for much for sharing the Russian metro system with us. We're heading to Moscow in April and exploring the metro stations were on our list and after reading your post, I'm even more excited to go visit them. Thanks again 🙂

December 6, 2017 at 10:45 pm

Hi, do you remember which tour company you contacted for this tour?

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The trains and stations of the Moscow Metro

2 Comments · Posted by Alex Smirnov in Cities , Travel , Video

The Moscow Metro is the third most intensive subway system in the world after Tokyo and Seoul subways. The first line was opened on May 15, 1935. Since 1955, the metro has the name of V.I. Lenin.

The system consists of 12 lines with a total length of 305.7 km. Forty four stations are recognized cultural heritage. The largest passenger traffic is in rush hours from 8:00 to 9:00 and from 18:00 to 19:00.

Cellular communication is available on most of the stations of the Moscow Metro. In March 2012, a free Wi-Fi appeared in the Circle Line train. The Moscow Metro is open to passengers from 5:20 to 01:00. The average interval between trains is 2.5 minutes.

The fare is paid by using contactless tickets and contactless smart cards, the passes to the stations are controlled by automatic turnstiles. Ticket offices and ticket vending machines can be found in station vestibules.

Tags:  Moscow city

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Tomás · August 27, 2012 at 11:34 pm

The Moscow metro stations are the best That I know, cars do not.

Alberto Calvo · September 25, 2016 at 8:57 pm

Great videos! Moscow Metro is just spectacular. I actually visited Moscow myself quite recently and wrote a post about my top 7 stations, please check it out and let me know what you think! :)

http://www.arwtravels.com/blog/moscow-metro-top-7-stations-you-cant-miss

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