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Reviews 1.5.

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Funjet booked an aircredit for myself…

Funjet booked an aircredit for myself and my family with United for $2961. My stage 4 cancer required chemo, radiation, and a stem cell transplant from Northwestern University in Chicago. I supplied documentation to Funjet and they denied me. Then I went to United and they granted the reimbursement but credited Funjet since they were the ones that booked it from my original payment. Have been on ph with Funjet 5 hrs multiple times and supplied them proof of United reimbursement and Dr notes. They are now saying they need to call the Hospital to verify my treatment happened. They are unethical and anyone and everyone should NOT use this company. They prey on sick people!

Date of experience : July 05, 2024

Funjet cancelled our resort reservation…

Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room. Still waiting for response. Apparently this happened to a few people at the same time in our community. Still no word. Not impressed. Be very careful with these people. Customer service is dead....

Date of experience : March 31, 2024

I booked a group flight on American Airlines through funjet and a name needed to be changed. Funjet was going to charge me the entire airfare to change the ticket, even though I had trip insurance. I called American and got it changed for $50. Funjet customer service is horrible and inconvenient to use. They will do anything they can to charge more money, Never again will I go thru them, I’m going straight to the carrier or through a legit travel agency. I have reached out to customer service several times and received a final response that I cannot change thru funjet without losing the amount paid for the tickets. I called AA and paid an extra 50 to have the name changed.

Date of experience : February 14, 2024

Reply from Funjet

Hi there, we are so sorry to hear this. Please send us an email to [email protected] with your booking information so we can further assist. Thank you!

We booked our vacation through Funjet…

We booked our vacation through Funjet who booked through American Airlines. Our first flight was delayed causing us to miss our connecting flight by 3 minutes. My husband and I ran through the airport to the gate after an attendant told us if we hurry we might make it. We were put on the next available flight with 4 seats which happened to be the next day,the last flight to Jamaica. We completely missed our first 24 hours on the resort. After filing a complaint with the airline, they need itemized bills from our vacation at the resort. I have been trying to get the information needed. I have filed multiple complaints with the aftertravel@funjet without any response. Very poor customer service. Talked with a representative who says they have emailed me with information to get what I need- no email!!

Date of experience : December 28, 2023

I booked a vacation through funjet

I booked a vacation through funjet, and before the trip happened we had to cancel due to covid. We sent evidence to them and they forwarded to the hotel. Half a hear later the hotel approved the refund and waived all penalties, but funjet charged $50 per person and refused to waive their penalty despite proof that we canceled due to covid. Sounds like they encourage people to go anyway since they won't refund the money.

Date of experience : October 27, 2021

Hi Jeffrey! Please send us your booking number to [email protected] so we can best assist!

The worst! I repeat the WORST! TRIED to fix a trip since Dec 2023..JANELLE PICKETT. They suck. I asked to remove 1 persons airfare.....an act of CONGRESS, still til this date nothing. The company...FUNJET TRAVEL...MORE LIKE BUYER BEWARE!

Date of experience : December 29, 2023

This company is horrible

This company is horrible. My husband and had a heart attack in July, just came home on Aug 26th, he had major complications and almost did not make it he was put on an ECMO machine to oxygenate his blood a blood transfusion. Was hospitalized for 45 days. Dr said he will not be able to travel by Sept 12th and this company only offers a credit for future travel which they say I will have to pay even more. This is a medical emergency and I will be sueing this company in small claims court. This is totally unfair.

Date of experience : August 31, 2022

Hi there, please send us an email to [email protected] with your booking number so we can best assist you!

Vacation Planning

My vacation was planned through another agency who used Funjet Travel to arrange. (I didn't realize Vacation Inspirations used another agency -- I thought they were the travel agent.). Funjet arranged my flight at the worse fare, and it was an economy flight and did not book my seats. It took WEEKS to change. Finally Vacation Inspirations got in touch with them, and of course I got the worse seats on the plane. I NEVER was able to reach someone at Funjet. The one time I did, after holding more than 45 minutes, she said she was not the right person and put me back on hold. They are terrible.

Date of experience : November 06, 2023

Hi there, we're sorry to hear this. Please send an email with your booking information to [email protected] so we can further assist. Thanks!

Less than one percent.

Less than one percent. I have the directive over my mom and she got rushed to the emergency room last night and my reservation was for today. I canceled, because I'm human and she was released and American Airlines is ready to fly me tomorrow to PVR, but FunJet, told me that my reservation was 100% not refundable. Re-read this before booking with this company, really think about what I just said.

Date of experience : December 22, 2022

Hi there! Please send us an email with your booking number to [email protected] so we can best assist!

This place has to be the worst travel…

This place has to be the worst travel agency ever to exist!!!!! They messed our honeymoon to st lucia up and NOW they cancel our way home, leaving us stranded!!!!!! We will be suing this POS "company' once we get back our lawyers are on the job! This is absolutely 💯 ridiculous and I'm not having it! Beyond livid

Date of experience : February 27, 2023

Hi Jo, we're so sorry to hear this! Please send us an email to [email protected] so we can further assist you. Thank you!

DO NOT USE THEM FOR TRAVEL

Fraud and totally unacceptable customer service. If I could give negative stars I would. We are supposed to go to Greece, but these guys botched our reservations in both Athens and Santorini. Because we booked with these Ass Hats, the hotels told us to call Funjet to fix the issue. 3 days in a row calling and each time they mess up something else on our reservations. Notice how all the negative reviews have the same response from them. We will be lucky if we make it to Greece in two days with the correct reservations.

Hi there, please send us an email with your booking number to [email protected] so we can best assist. Thanks!

Do not use, just book trip yourself! I had never used an agent before, so I thought I would try for a better experience. After testing positive with Covid I canceled our trip last minute because I was told I would receive flight credits and only be charged for 1 hotel night. After talking to a very rude customer service agent I was told they do not honor the airline’s cancellation policy and I was out of luck since I didn’t book through southwest. Very frustrating paying for your trip and Funjet keeps all your money.

Date of experience : August 05, 2022

Hi there! Please send us an email to [email protected] with your booking number so we can best assist!

We booked this Aruba trip and American…

We booked this Aruba trip and American canceled the flight, then our rescheduled process is our agent calling Funjet....BUT YOU HAVE RO HOLD 2-4 HOURS TO GET A LIVE PERSON, BY THEN THE DANG DAY IS GONE. Funjet confirmation# GB3221E3, Laura and Brian Walker

Date of experience : April 03, 2022

Hi there! Please send us your booking number and contact information so we can best assist!

Funjet is the absolute worst customer…

Funjet is the absolute worst customer service experience I have ever had. This place changes their answer every time we make contact with them. They are liars, thieves and a**holes. I have filed a complaint with the better business bureau, Federal trade commission, and my attorney general be'c this stupid company refuses to refund our travel credit. They initially said they would and have changed each time after that. It's been months. To say I hate this company is an understatement. They clearly thought I was kidding when I said I would make a complaint. I keep my word unlike them.

Date of experience : August 15, 2022

Hi there! Please send us an email with your booking number to [email protected] so we can best assist you! Thanks!

Fun jet is the worst company

Fun jet is the worst company. Customer service is suck. They are scam. The flight was canceled. Airline refund $496 to Fun jet as a booking agency. Fun jet only refund $198 to customer . They keep the rest of refund. They denied they didn’t receive it even the airline send them many emails to confirm. DO NOT do any business with this name Fun Jet. They are Scammer.

Date of experience : March 01, 2024

Overbooked Hotel

I booked an All inclusive to a Adults only resort Dec 8 thru Dec 11 2022 to RIU Palace Antillas. When we arrived we were told they had overbooked the rooms and they put us up in one of their sister family resort for 2 nights and the 3rd and the last night we stayed at RIU Palace. I paid over 3k for this trip and didn't get what I wanted and paid for. Nothing against kids my husband is a school teacher and I wanted him to have a great vacation around Adults only.

Date of experience : December 08, 2022

Hi there! Please send us an email to [email protected] so we can best assist!

NEVER FUN JET. EVER. DON'T.

Our travel agent was absolutely terrible. He did not respond to emails or calls for over a month. The resort we chose (based on his recommendation) was absolutely terrible. The staff was rude. Our rooms were incredibly far from the main part of the resort. It took us hours to get them moved closer. I would never ever ever ever go on a fun jet vacation ever again. My sister's daughter ended up testing positive for COVID-19 and it was an absolutely horrific nightmare trying to get her out of Jamaica do not ever use fun jet. The travel agent Jim Swendsen was HORRIBLE!!!!!!

Date of experience : January 06, 2022

Hi Rebecca, please send us an email to [email protected] so we can best assist you. Thanks!

Correction, regarding someone else’s review

A girl named alexis gave a negative review on the site. Her one star review did not tell the whole story and it was an unfair indictment of the travel agent involved. She is a student and canceled a noncancelable trip after she confirmed because she never got approval from her parents to go. The travel agent worked with her for hours and got her a significant refund and a flight credit that she could use for that portion of the trip on Southwest Airlines at a future time. The girl wanted the other kids on the trip to pay for the money she would’ve been out. It’s unfortunate all around because it could’ve been avoided had she just been open with her parents in the first place. I felt a correction was needed.

Date of experience : January 19, 2023

We had a trip planned in August 2021

We had a trip planned in August 2021. My first and last experience with funjet. The trip was during the issues with spirit airlines. They cancelled my flight 10 hours before my trip. Spirit refunded all my monies. Funjet has done nothing for the resort monies. I have insurance but because it shows I was a no show and funjet won’t list it as cancelled insurance won’t pay me or funjet won’t refund. I have written numerous letters to funjet and so has my travel agent

Date of experience : November 12, 2021

Hi there! Please send us an email to [email protected] with your booking number so we can best assist. Thanks!

Christmas Vacation

We book our Christmas new year vacation, and we had all inclusive hotel where we stayed at. We had so much fun, we enjoyed our stay. The flight was fine, the food at the hotel was incredibly delicious. Funjet took care everything for us, we didn't have to worry about anything. Thank you! Surely, we'll book with them again.

Date of experience : December 24, 2023

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