plantronics voyager headset no sound

Power button is broken.

Dead battery., water damage to battery., connect button is not working., microphone malfunctioned., water damage to the microphone assembly., volume is turned down or off., earpiece assembly is not working., water damage to speaker inside earpiece., the orientation of the earpiece unit is not correctly aligned for the user's personal comfort., the soft, rubber, protective earpiece tip is damaged., one or more of the components were damaged to cause the balance of the unit to become off-kilter., the battery is drained., the battery is defective., the main internal circuit board is malfunctioning and needs to be replaced., plantronics voyager legend troubleshooting.

The Plantronics Voyager Legend is a Bluetooth headset that was originally released in September, 2013. With talk time up to 7 hours and a range of 33 feet, the popularity of this device is only rivaled by customer satisfaction with the product.

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Device won't turn on.

No matter what I do, I can not get my Plantronics Voyager Legend to turn on.

If the power button is broken, follow steps in the Plantronics Voyager Legend battery replacement guide that details how to remove the buttons.

It is possible that the battery has malfunctioned or become disconnected. Follow the steps in the Plantronics Voyager Legend battery replacement guide .

Water damage could have caused a short in the battery. Replace the battery by following the Plantronics Voyager Legend battery replacement guide .

My voice is not clear to the receiver of the phone call.

The receivers of my phone call either can not hear me, or they are having a hard time hearing me.

Either the Connect button has not been engaged or the Connect button has malfunctioned. Follow the steps in the Plantronics Voyager Legend microphone replacement guide to replace this button.

The microphone assembly consists of a voice tube and a circuit board. One or both of these components may have malfunctioned. To repair, follow the Plantronics Voyager Legend microphone replacement guide .

The microphone assembly has gotten wet, causing the circuit board to malfunction. To replace this component follow the steps in the Plantronics Voyager Legend microphone replacement guide .

I can't hear the person on the other end of the call.

I am having difficulty hearing through my device, or at times I can not hear anything at all.

The volume may be turned down to a minimal level. Simply use the volume button to increase the volume level. Attempt this before disassembling the device unnecessarily.

The earpiece unit could have become disconnected internally. Replace the earpiece assembly by following the Plantronics Voyager Legend earpiece replacement guide .

The device got wet causing the speaker system to malfunction. Replace the earpiece assembly using the Plantronics Voyager Legend earpiece replacement guide .

The earpiece does not fit correctly.

I cannot get the earpiece to fit correctly. / I cannot get the earpiece to stay in my ear.

The Plantronics Voyager Legend is comprised of three swiveling sections. The movement allotted by these different sections allow it to be placed on either the left or right side of the head. Try rotating the different segments slightly to see if a better fit can be achieved.

The soft clear earpiece located on the earpiece assembly may be damaged. Follow the steps in the Plantronics Voyager Legend earpiece replacement guide that detail the replacement of this component.

The unit is balanced by the different components that comprise it. If one of these components becomes too damaged the unit will lose its ability to balance. Refer to the Plantronics Voyager Legend device page to find the appropriate guide for replacement of the damaged component.

The device will not connect a call or keeps dropping calls.

Whenever I am engaged in a call the device will either not connect or it will connect and then drop the call.

Plug the unit into the charger to see if this will remedy the problem.

It is possible that the battery is defective and will not hold enough charge to complete the call. If charging the unit does not work refer to the Plantronics Voyager Legend battery replacement guide to install a new battery.

If the battery is not the problem, it is likely that the main circuit board has malfunctioned and needs to be replaced. Follow the steps in the Plantronics Voyager Legend battery replacement guide to locate the main circuit board, on which the battery is attached, to replace the circuitry.

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Member since: 09/04/15

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The device cannot discovered by other devices in bluetooth scanning

Irawan Agus Sulistya - Mar 24, 2016 Reply

I mean, at the first time I buy it, the device is easily paired with my android phones. But never able to found by iOS devices. And then after a long time I didn"t use it, it cannot connect any longer with my android phones. it said that the password is incorrect. Can you help me I just upgrade the firmware, but still the problem remains.

My headset keeps connecting/disconnecting don't know why.

cedricbeard34 - May 28, 2016 Reply

I took the advice of those that review and bought two of these units. One formy wife and one for me. When it works it's great. Then it just doesn't. (Apple 6 by the way) It will start to call and you can hear siri and then you have to pick up your phone. It shows it's still paired with blue tooth but it just doesn't work. We are both at our wits ends. Is there a fix for this or did I just waste money because of our apple phones?

walkh2o - Jul 12, 2016 Reply

I have a similar problem with one of the units I got, if you download the PLT hub app and try disabling "On ear detection", you lose a heap of the nice features but that got one of mine working.

koshatul - Jul 21, 2016

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Voyager Focus Audio not working when connected to a computer.

For best performance, ensure your headset's firmware is up to date using the Poly Lens application .

• Connect the headsets to the computer using a USB cable and run the Lens application.
• Under available headsets, select the Voyager focus.
• Under the Overview menu, verify if there is any available update
• If yes, then proceed.

Update the headset using the USB cable, or when is paired to the Poly BT USB adapter.

• Ensure that only one application is opened at a time
• If you are listening to music and you received a call, stop the music first for better audio.
• Configure the headset sound on your computer.
• Go to Start menu > Control Panel > Sound > Playback tab
• select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK.
• Go to Start menu > Control Panel > Sound > Communications tab.
• select the desired parameter.
• Go to Apple menu > System Preferences > Sound.
• On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

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Plantronics (Poly) Voyager 5200 Reset

If your Plantronics Voyager 5200 headset stopped working properly, there's two troubleshooting solutions you can try.

For other helpful guides visit the Plantronics Voyager 5200 resource center

Voyager 5200 Reset

1. Unpair the Voyager 5200 headset from your cell phone

2. Power off your cell phone

3. Power on your cell phone

4. Re-pair the Voyager 5200 headset to your cell phone

5. Test the headset to see if that helped. If not follow the Voyager 5200 firmware update.

Voyager 5200 Firmware Update

1. Plug your Voyager 5200 headset into the computer

2. Download the Plantronics Hub 

3. Update the firmware in your Voyager 5200 by clicking in the Plantronics Hub "Notifications" then either hit update or "check for updates"

How to update your Plantronics headset using the Plantronics Hub

Is your Voyager 5200 no longer working after the troubleshooting steps below?

Consider ordering a replacement headset that many customers are now switching to.   Learn more here.

If neither of these troubleshooting steps help your Voyager 5200 headset get back to working right, most likely the headset is defective. If you've had your headset over a year, then you will be past the 1 year warranty period and need to purchase a new headset. If it's been under a year, visit Plantronics warranty service to request a replacement. 

If your Voyager 5200 headset was ordered from us, contact us today and we will have a replacement expedited. 

For more troubleshooting tips, visit the Plantroncs Voyager 5200 troubleshooting guide  

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Plantronics Voyager Legend BT dongle recognized - but no sound?

I think there are similar questions around, but not exactly the same problem:

I just bought a Plantronics Voyager Legend UC. Like all "UC" models, the headset comes with a small bluetooth dongle. When plugging the dongle, it immediately pairs with the headset, all fine.

When turning to the "audio devices" a new device shows up: Plantronics BT 300. Using the PulseAudio volume control I can setup different profiles, like "analog mono output", or "analog mono duplex".

But unfortunately NO sound is reaching the headset.

Running Ubuntu 12.10 64 bit. Any idea anybody?

3 Answers 3

Actually the answer goes more like: "user error; read the manual more carefully".

This Plantronics has a little button called "play" (directly at the beginning of the micro boom). This button is used to enable/disable transfer of audio input/output between headset and dongle.

After I figured that ... no more problems.

EDIT: checking the manual again I found that it is somehow misleading:

a) the button you have to press is the "call" button (the one with the phone icon next to it in the manual drawings)

b) the "play" button ... is actually the mute button on the boom

(I assume that "call" enables/disables the audio stream from your computer; whereas "play" might really "pause"/"play" when you are using Windows and media player ...)

• After hours of futile tinkering with the pulse audio and alsa configuration, I am glad I came across this. Thank you for posting your solution. –  Martin Dirichs Nov 5, 2014 at 10:17

Make sure the blue light on the USB dongle is lit, and make sure you heard the "PC Connected" message in the headset. If not, with your head set on, pull out the USB dongle, and reinsert it; wait until you hear, "PC Connected."

Repeatedly press the increase volume (+) button on your headset until the device says, "Volume Maximum."

Launch Pule Audio "Volume Control." On the Configuration tab, select Analog Mono Duplex for your Plantronix device.

On the Output Devices tab, make sure you've selected "All Output Devices" from the "Show" drop down.

Then, select the check mark next to your Plantronix device.

The port should be (default) Analog Output.

Now, right click on the Speaker icon in the Unity Indicator bar (Task Bar). Select "Sound Settings..." to open the Sound dialog window.

On the Output tab of the Sound dialog, select your Plantronix device.

Make sure the Output Volume slider is not muted.

You can then click the Test Sound button, and you should hear some test "staic" in your headset.

• As you can see from other answer - this wasn't the solution; but I think it is a pretty description of other things that could go wrong, so thank you very much. –  GhostCat Aug 23, 2013 at 14:57

I had a similar issue, but non of the above answers worked for me. My solution was to physically take out and reinsert the BT600 usb device.

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Plantronics Voyager 8200-UC Stereo Bluetooth Headset Problem

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• Plantronics Manuals
• Voyager 4210 Office
• User manual

Plantronics Voyager 4210 Office User Manual

• User manual (12 pages)
• page of 18 Go / 18

Table of Contents

• Troubleshooting
• Headset Overview
• Base Overview
• Accessories
• Desk Phone Setup Details
• Position Your Base
• Pair Again to Base
• Pair to Mobile Device
• Wear on the Right or Left
• Check Headset Battery Status
• Load Software
• Power on Your Headset
• Adjust Volume
• Make, Answer, End Calls
• Play or Pause Audio
• Voice Assistant (Smartphone Feature)
• Enable and Use Amazon Alexa (Smartphone Feature)
• Enable Tile
• Change Your Default Line
• Online Indicator
• Corded Mode (Audio over USB)

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Quick Links

• 1 Headset Overview
• 2 Base Overview
• 3 Desk Phone Setup Details
• 4 Pair to Mobile Device
• 6 Pair Again to Base
• Download this manual

Related Manuals for Plantronics Voyager 4210 Office

Summary of Contents for Plantronics Voyager 4210 Office

• Page 1 PLANTRONICS + POLYCOM. NOW TOGETHER AS Voyager 4210/4220 Office for computer and desk phone User Guide...

Page 2: Table Of Contents

Page 3: overview, page 4: base overview, page 5: hook up your system.

• Page 6 • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone •...

Page 7: Position Your Base

Page 8: pair, page 9: fit and charge, page 10: load software, page 11: the basics.

• Page 12 Hold a call To hold an active call or resume a held call: • Press the headset Call button for 2 seconds. • Computer or desk phone: Press the corresponding base Audio button for 2 seconds. The button flashes red when a call is on hold. NOTE 2 desk phone calls can be put on hold only from your desk phone.

Page 13: More Features

Page 14: corded mode (audio over usb), page 15: troubleshooting, page 16: desk phone.

• Page 17 • Adjust listening/speaking volumes in the softphone application. The sound is distorted or I hear an • Reduce speaking and/or listening volume on the computer using echo in the headset. your softphone application. • Point microphone towards your chin. • If the distortion is still present, lower the volume on the headset. I can no longer hear any audio For Windows 10 and Windows 8 systems through my PC Speakers.

Page 18: Support

This manual is also suitable for:, rename the bookmark, delete bookmark, delete from my manuals, upload manual.

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Windows 11/ Problems with my audio respectively headset audio

I have problems with my audio respectively headset audio (Poly Voyager 4320) since I use Windows 11.

My windows audio settings does not switch to my headset and back to computer audio when i switch on and off the headset. I have to switch it back manually.

After unplugging the headset, i have the possibility to use my audio settings without selecting them manually.

Otherwise, I should check manually everytime which settings to be used.

Do you have any idea how to fix this issue.

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Replies (1) .

• Microsoft Agent |

Thanks for your post in Microsoft Community.

This problem is likely to be related to the drive.

After you connect the headset to your computer, open Settings - Bluetooth and other devices - Devices

See if Windows recognizes the headset as an audio output when it is currently connected to it.

Press Win + X t o select and open Device Manager .

Find the bluetooth and audio devices, right-click and select Properties , then go to the Driver page to try to update the bluetooth driver and audio driver.

In addition, you can try to uninstall the Bluetooth and audio drivers, and then restart Windows and install the drivers provided by the computer manufacturer to see if it helps.

Most computer manufacturers will provide computer drivers on the official website. You can download these two drivers on the official website in advance, and then uninstall and reinstall them.

Please feel free to let me know how it goes.

Kirk | Microsoft Community Support Specialist

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