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Royal Bank of Scotland: Login, Contact and Phone Numbers

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You would like to get a quote, log in to your Royal Bank of Scotland account, make a claim, or contact Royal Bank of Scotland for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at Royal Bank of Scotland.

How do I get a quote at Royal Bank of Scotland?

To get a quote from Royal Bank of Scotland, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from Royal Bank of Scotland and other best providers of the market.

You could also go on Royal Bank of Scotland homepage and click on the Get Quote button.

>> MORE: Our review on Royal Bank of Scotland

How do I contact Royal Bank of Scotland?

How do i contact royal bank of scotland car insurance.

You will find below all main helplines related to Royal Bank of Scotland car insurance and their opening hours.

How do I contact Royal Bank of Scotland travel insurance?

You will find below all main helplines related to Royal Bank of Scotland travel insurance and their opening hours.

How do I contact Royal Bank of Scotland home insurance?

All contact details for Royal Bank of Scotland home insurance are mentioned below.

How do I contact Royal Bank of Scotland life insurance?

To contact Royal Bank of Scotland life insurance, you can contact phone numbers below:

What are Royal Bank of Scotland general contact details?

How do i login to royal bank of scotland .

There is no customer portal at the Royal Bank of Scotland to manage policies online.

How do I make a claim at Royal Bank of Scotland?

You will find below any information you need to know to report a claim at Royal Bank of Scotland.

How to claim on your Royal Bank of Scotland car insurance?

You can make a claim by calling the claims department at RBS.

How to claim on your Royal Bank of Scotland travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How to claim on your Royal Bank of Scotland home insurance?

You need to call the Royal Bank of Scotland Insurance Team to make a claim.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on your Royal Bank of Scotland life insurance?

You will find on this table the different possibilities for claiming at Royal Bank of Scotland life insurance:

How do I cancel my Royal Bank of Scotland policies?

How to cancel royal bank of scotland car insurance.

You will find below main information to cancel your car insurance policy at Royal Bank of Scotland:

How to cancel Royal Bank of Scotland travel insurance?

You will find below main information to cancel your travel insurance policy at Royal Bank of Scotland:

How to cancel Royal Bank of Scotland home insurance?

To cancel your Royal Bank of Scotland house insurance, here is what you need to know:

How to cancel Royal Bank of Scotland life insurance?

You will find on this table the different ways to cancel your Royal Bank of Scotland life insurance:

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Travel Medical Insurance

Emergency medical treatment can cost thousands.

Protect yourself with unlimited coverage for eligible emergency medical expenses Disclaimer 1 and 24/7 assistance.

Get a Quote

Essential coverage for canadians, classic medical plan.

Single Trip: Ages 0-64 Multi-Trip: Ages 0-64

For travellers who need emergency medical coverage for trips outside their home province or territory.

• Unlimited emergency medical Disclaimer 1
• Direct payment of emergency medical bills Disclaimer 3
• 24-hour worldwide emergency medical assistance
• No deductible payment required

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• No health questions required
• Stable Opens in new window pre-existing medical conditions are covered Disclaimer 2
• Single trip and multi-trip annual plan options Opens in new window
• 9-, 16-, 30- and 60-day trip duration options available for multi-trip annual plans (call for 30- and 60-day options)
• Family plan pricing available

Policy Documents:

For complete coverage details, limitations and exclusions, see:

• Classic Medical (Single Trip) Opens PDF in new window
• Classic Medical (Multi-Trip Annual) Opens PDF in new window

TravelCare ® Medical Plan

Single Trip: Ages 65+ Multi-Trip: Ages 65+

For travellers age 65 and up who need emergency medical coverage for trips outside their home province or territory.

• A few health questions are required
• Stable Opens in new window pre-existing conditions may be covered depending on the TravelCare Category Opens in new window for which you qualify
• TravelCare Medical (Single Trip) Opens PDF in new window
• TravelCare Medical (Multi-Trip Annual) Opens PDF in new window

4-Day Getaway Multi-Trip Annual Medical Plan

For travellers who want the ability to take unlimited quick trips outside their home province or territory in the next year for one low price.

• No medical questions and no health exam
• Stable Opens in new window pre-existing conditions are covered
• Family plan pricing available (to age 59)
• 4-Day Getaway Multi-Trip Annual Medical Plan Opens PDF in new window

Make sure you have the right travel insurance—get an online quote or talk to a licensed insurance advisor.

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Log in - step 1.

This is your date of birth (DDMMYY) followed by your unique identification number.

The 16 digit card number across the front of your debit or credit card.

If you've forgotten your customer number, you can enter your debit or credit card number instead - it's just as secure. Please note that we'll never ask you for your full card details to log in.

By enabling the functional cookie and choosing 'Remember me’, your customer number will be saved to your computer or device for future visits. If you use your card number we won’t save this, but we’ll use it to identify your customer number so we can still remember you. We don’t recommend using this if you’re using a public or shared computer.

Only individuals who have a Royal Bank of Scotland account and authorised access to Digital Banking should proceed beyond this point. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action.

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Introducing the new Ready-Made Pension

A simple, smart and easy way to save for your retirement.

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• Get a home insurance quote
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Get Bank of Scotland home insurance 10% cheaper when you get a quote and buy online.

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Car Insurance

Escape to the highlands. You can feel confident our car insurance has you covered.

Bank of Scotland Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Already got a quote? You can retrieve it online

All we need is your surname, date of birth and quote reference number. If you'd like to speak to us about your quote, please call 0330 018 4175 .

Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded. 

Internet Banking

As an Internet Banking customer, you can get a quote and buy a new policy through your Internet Banking.

9 out of 10 customers would be likely to recommend Bank of Scotland Car Insurance.

Based on a survey of new Bank of Scotland Car Insurance customers between 01 May 2023 and 31 October 2023, 5,924 of 6,383 customers scored us 7 out of 10, therefore 93% (9 out of 10) are likely to recommend us to a friend or family member.

What our customers have to say

"Exceptionally easy process and excellent price."

"The whole process was very easy to follow."

"Very transparent and logical process to arrange insurance. Competitive price as well."

Take a closer look at Bank of Scotland Car Insurance​

Whether you’re looking for Comprehensive cover that offers more benefits, Third Party, Fire and Theft or car Insurance. We can help you find the right level of car insurance to suit your needs. ​

Important information:  Terms, conditions and exclusions apply to all benefits. In the event of a claim, normal Excess applies and No Claims Discount may be affected. For more information please refer to the relevant Insurance Product Information Document.  Comprehensive (PDF, 118KB) , Third Party, Fire and Theft (PDF, 5.5MB) ,  Third Party (PDF, 5.5MB) . 

Comprehensive​

Offers you the greatest level of protection and benefits. ​

• 3 years guarantee on approved claims repairs​
• courtesy car​
• new car replacement​
• Vandalism Cover​
• 60 Days European Union Cover​
• 24/7 My Account access
• 24/7 emergency Claims Helpline
• Learn more about Comprehensive Comprehensive cover information (Opens in a new tab)

Third Party, Fire and Theft​

Offers you basic cover with the added benefits of covering you if your car is stolen or damaged by fire. 

• 24/7 Emergency Claims Helpline​
• Learn more about Third Party, Fire & Theft Third party fire and theft information (Opens in a new tab)

Third Party​

Third Party cover is the most basic level of cover. It provides cover in the event of a car accident where someone else’s car or property is damaged.

• ​60 Days European Union Cover​
• Learn more about Third Party Third party cover information (Opens in a new tab)

Register for online banking

Electric cars

With the move to the next generation of vehicles, our car insurance ensures you will be covered and provides the following benefits: 

• Battery cover - whether your battery is leased or owned we’ll cover accidental damage, fire and theft.
• Cable cover - your charging cable is covered for accidental damage, fire and theft. 

A range of optional extras are available and with RAC Breakdown Cover all vans carry charging units to help you get back on the road should you run out of charge.

Some manufacturers may require you to have separate battery insurance.

Optional Extras​

Do you want extra peace of mind? You can upgrade your car insurance policy by choosing from a range of extra cover options. Here are the optional extras you can choose from:​

• Guaranteed Replacement Car ​
• RAC Breakdown Cover
• Motor Legal Protection​
• Keycare Cover​
• No Claims Discount Protection (NCD)​

Terms, conditions and exclusions apply to all benefits. In the event of a claim normal Excess applies and No Claims Discount may be affected.

See Optional Extras​

Get a quote by phone

If you'd prefer to speak to someone, you can also call to get a quote.

Get a quote by phone - 0330 018 2884

Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded. 

You can call us using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of our representatives, add 18001 before the number you require. There's more information on the Relay UK help pages .

Existing Bank of Scotland Car Insurance customers​

98% of our customers have set up online servicing to view their policy information and make policy changes such as amending vehicle.*

If you’re an existing customer, you can access My Account. With My Account, you will be able to make changes to your car insurance policy online.  

You’ll also find helpful information on how to make a car insurance claim. We have answered some of the most frequently asked questions about claims too. 

See Existing Customers

*Based on the total number of Bank of Scotland Car Insurance customers as at 31st October 2023 who had set up 'My Account' online servicing (excluding amendments to Add Ons, Excesses, or change of Main Driver/Registered Keeper).

Ukraine crisis

If you are using your vehicle in the UK to support the humanitarian crisis unfolding in Ukraine and have Bank of Scotland car insurance cover, you do not need to tell us about your change in circumstance or amend your policy. You’ll continue to be covered by your existing policy.

• See FAQs on volunteer driving FAQs on volunteer driving.

Help and information

• Could Brexit affect your car insurance? Could brexit affect your car insurance.
• Car insurance claims Car insurance claims information.
• Contact us by phone Contact us.
• See our Car Insurance FAQs Car insurance and Coronavirus FAQs.
• How do I tell you about a policy holder bereavement? Bereavement support.

Bank of Scotland Car Finance

If you’re in the market to buy a new or used car, or to switch your current car finance, have a look at our car finance options.  

Find out more about car finance

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International toll-free service, global toll-free numbers:.

These Global Toll-Free numbers are accessible from 21 countries outside of North America. The “+” sign stands for the international access code, which varies depending on the country you’re calling from.

Telephone Banking +800-0-769-2511

Online/Mobile Banking Technical Support +800-0-769-2555

Credit Cards +800-0-769-2512

Please note that if you dial from a cell phone, air time charges by your local provider may apply.

Collect Call Phone Numbers:

If you are calling from outside North America and are not in one of the participating countries, please call us collect at:

Telephone Banking 506-864-2275

Online/Mobile Banking Technical Support 506-864-1555

Credit Cards 416-974-7780

Please contact your Telephone Directory system or an International Operator to obtain the International Access Code or other unique dialing codes that may apply in your country.

Participating countries or regions and corresponding International Access Codes:

† Please note for Finland, Japan, and South Korea the International Access Code depends on the telephone service provider.

Mailing Addresses

Attention: Please be advised that the head office locations listed below are currently closed. We ask that you send physical mail to an open branch location , or book an appointment for an advisor to call you for more options.

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Insurance options

Our home insurance at a glance

Personalise your cover with our simple range of optional extras to suit your needs.

No fees – we don’t charge an administration fee if you want to make changes to your policy.

Pay annually or spread the cost and pay monthly at no extra cost.

With 0% interest, there’s no extra cost if you choose to pay monthly. Over 18s only, subject to eligibility and credit agreement.

Please read this important information:  What you need to know about Royal Bank of Scotland (PDF, 114KB)  or  request a paper copy  before you get a quote.

Quotes are valid for 90 days. Underwriting criteria apply. Royal Bank of Scotland Home insurance policies are underwritten by U K Insurance Limited.

Buildings and contents insurance

Find out more

Buildings insurance

Contents insurance, renters insurance, all okay start your quote.

It could take you less than 5 minutes.

Please read this important information:  What you need to know about Royal Bank of Scotland (PDF, 114KB)  or  request a paper copy  before you get a quote.

Life insurance

Life insurance is provided by AIG.

Look out for your loved ones. Life insurance helps make sure that your family and/or partner are financially secure if you’re diagnosed with a critical or terminal illness, or you die.

Premier insurance

Get an enhanced level of cover and personalised support from a dedicated team when you take out a Premier insurance policy. Underwritten by U K Insurance Limited.

Something else we can help you with?