tourism industry report 2023

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UN Tourism Data Dashboard

The UN Tourism Data Dashboard – provides statistics and insights on key indicators for inbound and outbound tourism at the global, regional and national levels. Data covers tourist arrivals, tourism share of exports and contribution to GDP, source markets, seasonality and accommodation (data on number of rooms, guest and nights)

Two special modules present data on the impact of COVID 19 on tourism as well as a Policy Tracker on Measures to Support Tourism

The UN Tourism/IATA Destination Tracker

Un tourism tourism recovery tracker.

UN Tourism Tourism Data Dashboard

• International tourist arrivals and receipts and export revenues
• International tourism expenditure and departures
• Seasonality
• Tourism Flows
• Accommodation
• Tourism GDP and Employment
• Domestic Tourism

International Tourism and COVID-19

• The pandemic generated a loss of 2.6 billion international arrivals in 2020, 2021 and 2022 combined
• Export revenues from international tourism dropped 62% in 2020 and 59% in 2021, versus 2019 (real terms) and then rebounded in 2022, remaining 34% below pre-pandemic levels.
• The total loss in export revenues from tourism amounts to USD 2.6 trillion for that three-year period.
• International tourist arrivals reached 88% of pre-pandemic levels in January-December 2023

COVID-19: Measures to Support Travel and Tourism

Annual Report 2023

New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City. Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses and visitors.

Letter from OUR Chairman and CEO

Welcome to our 2023 Annual Report.  The story of New York City tourism is one of resilience and tenacity. This report is a record of the creative energy, relentless determination and innovative collaborations that are, once again, returning the tourism and convention industry to reliable growth in visitation, spending, jobs and economic impact.   The numbers bear out the story. Last year saw robust growth in visitor volume, up almost 10 percent from 2022. The forecast for 2024 calls for moderate but healthy growth at 4 percent. Looking further out, indicators point to consumers continuing to prioritize travel spending giving confidence to our projection that 2025 visitation is likely to exceed 68 million for the first time, almost 2 million more than our prior record.  Challenges to this level of growth remain and must be continually monitored and addressed. Ongoing economic pressures, geopolitical tensions and competing destinations factor strongly, but also perceptions of safety and shrinking city contract funds strain resources and reduce marketing reach. As we continue to navigate these challenges and the road to full tourism recovery, we are guided by our strategic priorities and an enduring commitment to celebrating the rich diversity of the five boroughs as the greatest destination in the world. One of our greatest advantages is the partnership with you, our members and stakeholders. It is your investment that fuels our programming and enriches our content. It is our promise to continue delivering a robust suite of benefits, insights and sales opportunities to grow your business as your one-stop shop for maximizing tourism impact. As we look to the exciting year ahead and major events like America250 and FIFA World Cup 26, we are more grateful than ever for your engagement and support. Charles Flateman Chairman New York City Tourism + Conventions ‍ Executive Vice President The Shubert Organization Fred Dixon President and CEO New York City Tourism + Conventions

Pathing recovery: 2023 data

New York City’s tourism and convention industry performance was marked by steady recovery patterns across all sectors—day and overnight, domestic and international, as well as leisure and business travel.

Travel Performance 2019–2023

Strong fundamentals sustain travel to New York City in 2023 and lay the groundwork for continued growth.

By the end of 2023, overall visitation had reached 93% of 2019 benchmark levels. Monthly visitor trends returned to typical seasonal patterns, rising from the winter doldrums of January, warming up in spring and summer, and then taking off with the return to school, work and shoulder-season travel from September through December 31. The final numbers for 2023 reached 62.2 million visitors—11.6 million international and 50.6 domestic. This was a 9.6% increase over 2022 levels, driven by the strong return of international travel (up 23%). The domestic day-trip market was a key driver of success at 24.6 million, while overnight reached 25.9 million.

Travel Benchmarks 2021–2023

The City and the travel industry have moved past the worst effects of the pandemic. Despite tremendous progress, full recovery is just out of reach.

Over the past three years, we have witnessed key market segments pacing at different rates. First to recover was the domestic market accounting for the largest share of visitors and reaching 95% of 2019 benchmark levels. This activity was supported in each of the past three years by the leisure travel market pulled back into the City by the dynamic activity in places to dine, shop, eat, explore and stay. International travel has seen mixed results across the more than 20 origin markets that keep New York City the largest international destination in the US. The rapid recovery rates each year since 2020 have brought the international market back to 86% of benchmark. The business travel market, typically accounting for over 20% of the market, is also continuing to pull back up to 2019 levels.

International Visitation

With the most global mix of international markets, New York City is pacing back to record levels of visitation.

Looking at the top 10 inbound markets provided solid evidence of how international travelers are drawn to New York City. Between 2022 and 2023, visitation saw increases across all world regions. Canada and Mexico together grew by 42% year over year, reaching 98% of pre-pandemic levels. The overseas markets continued to grow, up 21% compared to last year and reaching 86% of overall benchmark levels. The UK remains in top position with more than 1 million visitors. European markets including France, Italy, Germany and Spain benefited from regular and direct air routes into our three international airports bringing in over 2.3 million visitors combined. The Asia-Pacific region highlighted Australia and China staying in the top tier. From Latin America, Brazil remained the most dynamic source market.

Hotel Performance

Overnight visitors to New York City are driving strong hotel room demand and high room rates.

Hotel performance continues to improve each year since the 2020 pandemic disruptions. Domestic leisure visitation has recovered most quickly across all five boroughs and classes of hotel service. Transient and group business events began to push demand and rates up during the spring and fall activity periods. Overall performance, however, reflects the slower recovery of longer staying international travelers from APAC and LATAM regions. Visitor accommodations in hotels averaged over 120,000 rooms in active inventory throughout the year (rooms used for shelter/emergency uses are not included in these calculations). By year-end, room nights sold (demand) had reached 36.1 million, a 7% year-over-year increase. Citywide occupancy rates averaged 81.6%, 10% above 2022, but still below 2019 record levels. Following national trends, the average daily rate (ADR) pulled ahead of pre-pandemic levels and continued the year-over-year increases.

Marketing Strategies

Through innovative branding strategies and an unwavering commitment to showcasing NYC’s dynamism and diversity, we promoted the five boroughs as the world’s most aspirational and welcoming destination.

Reenergizing Our Brand for a New Era

As of March 2023, we are New York City Tourism + Conventions. The introduction of our new name and brand system marks a significant moment for our organization. With our new brand, we aim to capture the essence of New York City in its entirety: an ever-expansive destination that offers diverse and authentic experiences that enrich the traveler and benefit all New Yorkers. This shift strategically positions us to continue leading the City’s nearly $65 billion tourism economy. It makes clear our purpose and mission as the official tourism organization for one of the world’s greatest destinations—our commitment to New York City has never been greater.

We launched digital media campaigns to help build awareness of our new name and branding. We also created a new welcome video to drive leisure visitation along with a new video targeted at business event planners, which features those planners describing why NYC is the ideal destination to host events. The videos capture the essence of “What’s Good in NYC” and have been well received in our events and speaking engagements.

The new NYCtourism.com website debuted in June with a refreshed look, bringing the new brand fully to life and providing a more intuitive experience for users, while still housing all the information visitors and our business audiences need to experience the best of the five boroughs. To spread awareness of the new site, we deployed out-of-home media (printed and digital bus shelters and LinkNYC screens) targeting locals and in-market visitors as well as a digital campaign (activating social media, account-based marketing, native display and outstream video) to reach B2B audiences to boost membership growth, convention and event bookings, tourism development inquiries and newsletter sign-ups.

Leveraging Our Complete Marketing Ecosystem

Our teams work constantly to inspire and inform potential visitors about the unique appeal of NYC as a destination. Our marketing ecosystem, anchored by our new website, serves as the central hub for travelers, locals and businesses seeking to explore the vibrant offerings of New York City. Our website emphasizes a user-centric approach, leveraging partnerships with leading travel marketing platforms and enhancing engagement with tools like QR codes, itineraries, video and other immersive content. Our email marketing program prioritizes subscriber engagement, sharing tailored messages for our various audiences. Our social media presence includes multiple platforms: Instagram, Facebook, X, TikTok, WeChat and Weibo for leisure travelers and LinkedIn for business audiences. NYC Tourism + Conventions also makes use of our substantial out-of-home media inventory through JCDecaux and Intersection to advertise vibrancy programs, amplify content and promote our partnerships.

Promoting the Breadth of Experiences Only Found in NYC

Content shared through our channels reinforces our commitment to celebrating New York City’s richness and diversity, ensuring a compelling presence in the digital landscape.

Our Webby Award–winning culinary content offering, Savor NYC SM , is updated monthly, along with a bimonthly feature on our social channels. Now our evergreen dining platform, Savor NYC focuses attention on the City's incredible dining scene to firmly reinforce NYC’s reputation as the dining capital of the world. The platform is an all-encompassing resource for locals and visitors, providing themes that highlight distinct cuisines, multicultural neighborhoods, seasonal dining and culinary offers. Savor NYC also showcases major citywide events and holidays through a culinary lens. Each month, the initiative receives promotion through owned, paid and earned media—including our website, social channels, email newsletters and LinkNYC screens. To date, the Savor NYC landing page on NYCtourism.com has earned over 270,000 unique page views. 

Our retail hub, Shopping in NYC , is updated quarterly and supported by long-form retail social videos featured bimonthly on our channels. Our team published several articles in support of this category, including “Immerse Yourself in the Luxury of Madison Avenue,” which invites readers to explore and shop the tony Upper East Side enclave; “Your Ultimate Guide to Holiday Shopping,” sponsored by Starbucks, featuring suggestions on the best locations across the City to purchase seasonal gifts; and a refresh of “25 Essential Soho Shops,” consistently one of our website’s best-performing pieces of content. In the meantime, our dedicated retail social coverage highlighted a wide swath of venues, including The Museum of Broadway Shop, The Shops at Rockefeller Center and holiday window displays of iconic retailers like Bloomingdale’s, Nordstrom, Saks Fifth Avenue and Macy’s. Posts across Instagram, Facebook, X and YouTube were focused on promoting shopping and retail, netting 361,000 impressions and 13.2 million engagements.

Arts & Culture

Arts and culture institutions and events across the five boroughs receive promotion through our quarterly guide , featuring prominent placement on our site and in social, as well as in our consumer- and business-facing newsletters. Each offers a variety of seasonal highlights, promoting the incredible depth and diversity of the City’s cultural milieu. Among the many institutions and organizations we covered this year were the Brooklyn Museum for their Spike Lee retrospective; artist Michael Richards’ show at the Bronx Museum; the New York Philharmonic; a performance by the Alvin Ailey American Dance Theater; the Barkley Hendricks exhibition at the Frick Madison; costumes from the musical Six at The Museum of Broadway; and work from the show by artist Leslie Martinez at MoMA PS1. The Fall 2023 edition garnered 194,000 impressions and nearly 4,000 engagements alone.

Hip-Hop in NYC

We created an incredible array of content in support of the citywide celebrations of the 50th anniversary of hip-hop . That content now lives on the evergreen hip-hop hub on our website, serving as a resource for NYC visitors interested in exploring all aspects of the culture. The hub showcases inspirational stories, guides to hip-hop–themed small businesses, murals, interviews with notable figures and an interactive map with touchpoints to experience hip-hop culture across all five boroughs. Among our most important features are comprehensive guides to hip-hop history across the City; highlights of important moments in hip-hop from The Apollo Theater in Harlem; and interviews with Ralph McDaniels of Video Music Box , Debra Harris of Hush Hip Hop Tours and Rocky Bucano of The Hip Hop Museum. In addition, the team created a stunning printed map, promoted on over 150 bus shelters across the City, featuring the names of artists and places that helped shape and promote the movement. The team also inked a partnership with NYC radio celebrity Angie Martinez. We conducted our first-ever Instagram Live interview with her, and she recorded ads promoting the hip-hop hub on NYCtourism.com, distributed over Spotify. So far, the promotion has resulted in well over 100,000 unique page views.

It’s Time for Culture

Our It’s Time for Culture SM campaign, which ran in May 2023, supported the cultural community by showcasing unique value-added opportunities for arts lovers during one of the City’s prime moments on the cultural calendar. The program featured 103 events across 82 participants, and coincided with the International Contemporary Furniture Fair, Frieze New York and NYCxDesign, offering a robust set of options for cultural visitors. It’s Time for Culture was promoted via NYCtourism.com, organic social media posts, a press release and targeted pitching, email newsletters, print and digital bus shelters, and LinkNYC screens. Paid media included ads on Facebook, Instagram, TikTok, CTV, native display and SEM. In total, the program drove 115,000 landing page visits, delivered 62 million impressions on our out-of-home ads (valued at $578,000) and 7.5 million impressions for our digital paid media.

Check-In NYC

Like all of our content-driven initiatives, this ongoing series is published and promoted across both our web and social channels. As part of our mission to support NYC hotels and inspire visitation, #CheckInNYC covers a wide variety of the City’s accommodations, highlighting various hotel options, amenities, neighborhoods, new and renovated properties and only-in-New-York experiences that visitors can enjoy on a seasonal basis. Holiday- and NYC Winter Outing–themed content performed notably well. Over our social channels alone, the series has earned nearly 500,000 impressions and a 4.2% engagement rate—more than 2.5% higher than our average.

Other Content Initiatives

The team’s always-on efforts include a wealth of articles, posts and promotions that address our constituent audiences, aimed at inspiring potential travelers from diverse backgrounds to visit NYC. Each of these receives promotion through owned and paid media, including via our website, over our social channels and in our email newsletters.  In honor of U.S. Travel’s National Travel and Tourism Week, we compiled a list of six unmissable walking tours across the five boroughs to highlight in a media campaign that included a roundup article on NYCtourism.com, a social media series on Instagram and a weeklong LinkNYC flight. The tours included in the campaign reflect the diversity of NYC, covering Black arts and culture in Harlem, the global flavors of Astoria, the rich history of Mott Haven, sustainable eateries and shops in Williamsburg, the living history of Richmond Town in Staten Island and the Chassidic Jewish community of Crown Heights. We highlighted the Guides Association of New York City throughout the campaign as a resource to find guides who specialize in a range of tours across the five boroughs. Broadway and Off-Broadway productions, attractions and arts organizations of all types also receive ongoing coverage on our channels, in addition to dedicated promotion in our vibrancy campaigns.

Encouraging Sector Spending During Shoulder Periods

In 2023, we conducted two editions each of NYC Broadway Week SM , NYC Off-Broadway Week SM and NYC Restaurant Week®, complemented by the return of NYC Hotel Week SM and NYC Must-See Week SM , which are part of our expansive NYC Winter Outing SM program. Over 800 organizations participated in the NYC Winter Outing 2024 programs—a record. Member businesses were very active in promoting the program on email and social media posts, which we further amplified across all NYC Tourism + Conventions channels.

Our hallmark vibrancy initiatives support our members by increasing shoulder-season demand, offering visitors and locals the opportunity to enjoy experiences at an attractive price point during traditionally slow periods across hotels, restaurants, Broadway productions, Off-Broadway shows, museums, cultural institutions, attractions and tours. ‍ NYC Tourism + Conventions social published 140 organic posts throughout the NYC Winter Outing 2024 messaging cycle (Nov 14–Feb 4), earning 3.2 million impressions and 20,200 engagements.

Eighty-seven members participated in aggregate in our “Social Splash” campaigns dedicated to each program. In addition, 35 restaurants were nominated in our first-ever “Best Menu Award,” with many spots actively participating on their social channels to get out the vote. In 2024, the campaign creative for all programs was updated to incorporate our new brand design and creative system.

Growing our Audiences

Our strategic partnerships with a diverse array of organizations assist us in promoting NYC to potential travelers from around the world while nurturing a deeper appreciation for the City's rich experiences.

Reaching More Audiences Through Strategic Partnerships

Each of our partnerships showcase the breadth of activities available in the five boroughs, providing incremental support to our member businesses. Promoting cultural celebrations, sporting events and performing arts and working alongside travel and culinary institutions allows us to expand our audiences and the reach of our content. NYC Tourism + Conventions enables partners to promote their event or project through our digital and out-of-home marketing channels in exchange for providing equal exposure for our content through the partner’s website, newsletters and events.

Entertainment and Performing Arts

St. ann’s warehouse and monsoon wedding.

Monsoon Wedding is a stage musical adaptation of the acclaimed 2001 film of the same name, directed by Mira Nair. Telling the story of an Indian family as they prepare for a lavish wedding ceremony in Delhi, the cast and crew all represented the South Asian diaspora. NYC Tourism + Conventions partnered with St. Ann’s Warehouse to boost our Asian and South Asian content by including our South Asian guides, itineraries and content in their dedicated emails, ticket confirmation emails and social media posts.

And Just Like That…

This past summer celebrated the 25th anniversary of Sex and the City and the second season of Max’s spinoff And Just Like That . NYC Tourism + Conventions partnered with the franchise to celebrate this moment by coordinating lighting displays at the Empire State Building, Javits Center, One Bryant Park, One World Trade Center and Pier 17 in exchange for promotion in Max’s owned channels. Our brand and partnership was mentioned in the show’s official media release. Our shopping guides were featured on their social accounts, and they shared illuminated building images, tagging @nyctourism and the participating buildings. Additionally, our team participated in the Empire State Building lighting ceremony alongside actress Sarah Jessica Parker, confirming our role in enhancing the City’s tourism and cultural appeal.

The Life of Pi featured NYC Tourism + Conventions as a partner of the show on their website and drove to our Asian Experience content hub through dedicated social media posts, post-trip emails and inclusion on their website. In turn, the Life of Pi was promoted in our B2C newsletter content during AAPI Heritage Month in May.

BroadwayCon

BroadwayCon is an annual convention that brings together theater fans, professionals and performers to celebrate the world of Broadway. The event provides a unique opportunity for fans to connect with each other and with the Broadway community while celebrating their love for theater. We partnered with BroadwayCon to amplify our outreach for NYC Broadway Week. We delivered 1 million LinkNYC screen impressions, an event listing on our official website and social media support in exchange for a sponsorship logo inclusion, a dedicated digital screen amplifying NYC Broadway Week, social media promotion of our messaging and a dedicated post-conference email to attendees highlighting the program.

Chelsea Film Festival

The Chelsea Film Festival returned to NYC this year with a celebration of New York City’s cultural and cinematic landscape. They hosted the world premiere of our Local Legends film series, followed by a panel featuring our SVP of Content and DiversityInitiatives, Rondel Holder. This 11th anniversary of the Chelsea Film Festival had over 2,500+ submissions. Local Legends was one of 18 Indie Episodic films shown at this festival that garnered a 10,000 in-person attendance. We marketed this festival with 2 million LinkNYC impressions, an event listing on NYCtourism.com and a presence in NYC Tourism + Conventions’ Fall Guide in exchange for a screening of our Local Legends series at the festival, logo inclusion in event communications and banner ads in event emails.

New York Comedy Festival

We continued our partnership of the New York Comedy Festival by promoting the festival on LinkNYC screens, social media and in our consumer newsletters in exchange for promotion of our comedy guide through the festival's email channels. Our video content was also aired in the event venues.

SummerStage and Park Jams

Already a partner for our Hip-Hop in NYC content hub, NYC Tourism + Conventions partnered with Mass Appeal—already a partner for our Hip-Hop in NYC content hub—for the SummerStage Park Jams event on June19, celebrating the 50th anniversary of the genre as well as Juneteenth. The event took place at Rumsey Playfield in Central Park and featured performances by renowned hip-hop artists such as DJ Premier, Grandmaster Flash and Kid Capri, among others. We provided support for the event with out-of-home placements, social amplification, paid digital media and an event listing on our website. In return, we received partnership designation, logo presence on screens during the event, a dedicated call-out at the event, and access to tickets and VIP privileges. We also licensed our NYC Parks mark in celebration of hip-hop starting in a park to develop merchandise that was sold at the event and online.

Rock & Roll Hall of Fame

NYC Tourism + Conventions partnered with the Rock & Roll Hall of Fame for its Induction Ceremony on November 3 at Barclays Center. The event was also featured in our Hip Hop 50 campaign as it honored DJ Kool Herc, a pioneering figure in the foundation of hip-hop. We provided an event listing, paid social amplification, inclusion on LinkNYC screens and Taxi TV inventory and email newsletter inclusion in exchange for an ad in the digital program for the event, an email and social post promoting our hip-hop content to their membership, and logo inclusion in the credits on the Disney+ stream of the event. This exchange served as a fitting conclusion to our yearlong celebration of hip-hop, reinforcing NYC’s stature as a city that embraces and champions diverse musical legacies.

James Beard Foundation and Queens Night Market

NYC Tourism + Conventions partnered with the James Beard Foundation and Queens Night Market to promote an exciting culinary event at the newly opened Pier 57 dining venue operated by the James Beard Foundation. As part of the AAPI Heritage Month celebration, Queens Night Market hosted a special evening at Platform by JBF. We supported the event via an event listing, social media promotion and inviting community members featured in our Asian Experience content.

Multicultural

Black gotham experience.

We partnered with City Hall’s Public Design Commission and Black Gotham Experience (BGX) on the promotion and rollout of BGX’s short film, Epicenter . The film covers the history of NYC’s City Hall through the lens of the experiences of Black New Yorkers and debuted in February in commemoration of Black History Month. We promoted the film on LinkNYC screens and in email and social posts in exchange for attribution in the film and in social posts promoting the film, as well as rights and clearances to share a cutdown of the film in our social channels.

Harlem Week

This annual festival celebrates the rich history and culture of Harlem through in-person and virtual events. Ahead of the event’s 50th anniversary in 2024, we once again supported the program with social and editorial content in exchange for sponsor designation.

Diwali on the Hudson

Our collaboration with Diwali on the Hudson, in partnership with the Desai Foundation, marked a significant milestone as we joined forces for their 10th-year capstone event celebrating Diwali in NYC. This occasion marked the first-ever celebration of Diwali as a public-school holiday in the City. We gained valuable exposure by sharing our South Asian Guide on social channels owned by Diwali on the Hudson.

In celebration of the largest annual sporting event in NYC, we partnered with the United States Tennis Association (USTA) to promote the US Open on our homepage and in our summer guide, as well as with influencer and social coverage during Fan Week. In return, the USTA promoted our site on USOpen.org, included our banner ad in their Insider email newsletter and aired our 30-second destination video to their audience of 500,000 tennis fans.

TCS New York City Marathon and NYRR Midnight Run

We continued our partnership with New York Road Runners (NYRR) with promotion of the TCS NYC Marathon. NYRR promoted our marathon viewing guide across their owned channels, including push notifications via their app, email inclusions and within their social media posts. This year’s marathon saw 51,453 runners from across 131 countries reach the finish line. The marathon app was downloaded 480,000 times and had a social media following of 859,000. In turn, we promoted the NYRR New Year’s Eve Midnight Run, adding the event to our website’s event listings and showcasing it on targeted social media posts.

JP Morgan Tournament of Champions

The JP Morgan Tournament of Champions is a professional squash tournament that features the world’s best squash players. Held January 18–25, this year marked the 26th year of the tournament at Grand Central Terminal.  NYC Tourism + Conventions provided several assets to the tournament, including a custom restaurant guide around Grand Central, access to our Delegate Pass, a welcome letter from the Mayor and video assets shown at City Winery, where the watch party took place. The tournament included our logo and links to NYCtourism.com in newsletters and social media posts and promoted the Delegate Pass to their attendees.

FIFA recently announced MetLife Stadium as one of the host venues for soccer matches for the CONMEBOL Copa America 2024, which will be promoted through NYC Tourism + Conventions social channels. Matches include Chile vs Argentina (June 25), Uruguay vs Bolivia (June 27) and the semifinal match (July 9). Looking to the FIFA World Cup 26™, New York/New Jersey was awarded the final match on July 19, 2026, along with seven other matches, cementing our region as the most important stage for the world’s biggest events.

Kayak and Priceline

On October 5, Kayak and Priceline invited NYC Tourism + Conventions to create an engaging familiarization trip for 100 airline partners who were brought to NYC in celebration of the airline community. In return, we received prominent exposure throughout the event and the opportunity to present to the participants.

Expanding the Reach of NYC Marks at Home and Abroad

NYC Tourism + Conventions aligns with many organizations to reach audiences, featuring the City’s unique character in a variety of goods from well-known brands. In 2023, we entered our ninth year of partnership with the iconic New YorkCity brand Only NY. They continually reinvent and promote the NYC Parks, TheCity of New York Department of Sanitation (DSNY) and NYC marks, keeping consumers interested in quintessentially New York City brands and institutions.We are excited to work on a partnership to highlight their 10th year as a licensee in 2025.

The collaboration between NYC Tourism + Conventions and Mass Appeal in Q3 enhanced the impact of the Hip Hop 50 celebration. Through this partnership, we successfully extended licensing rights for the NYC Parks and “Made in NYC” marks. This move enabled the production of exclusive apparel items, aligning with our business objectives and showcasing the City’s hip-hop culture. These products sold out during the Park Jams events as well as Hip Hop 50 Live at Yankee Stadium. They continue to be featured on Mass Appeal’s website and contribute to our broader goal of promoting New York City's cultural richness on a global scale. In Q4, we partnered with NYC streetwear apparel brand TIER to launch an exclusive capsule collection featuring our new logo. The partnership marks the first of its kind for NYC Tourism + Conventions since the organization rebranded. The limited travel capsule collection, which features an interpretation of New York City’s new logo, brand identity and color palette, comprises hoodies, sweatpants, socks and baseball hats. The collection was promoted through our owned channels, out-of-home placements and social media channels. The partnership also included a love letter to NYC by TIER founder Nigeria Ealey. Shared on NYCtourism.com, this collaboration was also featured in Complex , Essence and Travel and Tour World .

NYC Around the World

NYC Tourism + Conventions focuses efforts on attracting both leisure and business travel. By showcasing NYC as the world’s foremost destination for business events, engaging with the travel trade, generating positive press and empowering member success, we help the City maintain its allure on the global stage.

Attracting Longer-Staying, Higher-Spending International Travelers and Meeting Delegates

Since their hiatus during the height of the pandemic, we have now fully restored our network of 17 international in-market representative agencies doing important work on the ground to build visitation and promote our members across 26 countries. These representatives sell our destination to top leisure travel trade, business event organizers and local media outlets throughout their regions. The teams’ efforts in these markets have resulted in a steady increase in lead generation and bookings for all manner of business events, such as meetings and incentive trips. Some markets are offering standout results. Brazil and Mexico are leading the incentives market from the financial, automotive, retail and pharmaceutical sectors, with short booking windows of 30 to 120 days. NYC has also secured hosting rights for various incentives from Singapore, Thailand and Australia, with potential interest from Malaysia and Indonesia for events in May and September. Canada, the United Kingdom, France and Western Europe are pivotal markets for corporate events and meetings, and leads from these regions, particularly in the technology, financial and insurance sectors, will be an important focus for our team through 2026.

This robust sales activity in market, together with our award-winning tourism campaign, kept NYC and our members front of mind for travel audiences around the world. The 2022–2023 iteration of our global marketing campaign, which had 16 distinct market executions that featured travel partners, drove more than 1 billion ad impressions and 1.7 million trips. The campaign was refreshed for 2023–2024, once again featuring Lady Liberty as the ultimate icon of our great city, beckoning potential travelers to NYC. Out-of-home advertisements and media placements launched in January for the latest iteration and will continue to run through 2024.

Showcasing NYC as the World’s Premier Business Events Destination

The Convention Development team remains focused on returning group business to NYC, engaging meeting planners at trade shows and sales missions, and promoting NYC in major markets at home and abroad.

Our Marketing team supports these efforts with media buys that amplify team activities, resulting in over 6 million ad impressions. We also produced a dedicated video for this audience to reinforce the message that NYC is where successful meetings happen.

Here at home, our Destination Services team supports meetings and events throughout the year, including major annual shows hosted in the five boroughs each year like the National Retail Federation, New York Toy Fair and Comic Con. In total, business events bring nearly 6 million visitors to the City, boosting business not just for hotels but restaurants, attractions and service providers as well. This year the team revamped the Destination Services tool kit, which contains several complimentary resources for business event professionals to assist in their planning and to help promote their events in NYC.

Inspiring and Driving Leisure Travel Through the Trade

Engaging the travel trade to drive leisure business is a major focus for our team. We showcase NYC and our members by hosting familiarization trips for top product managers and top-selling travel agents, leading sales missions (in over 12 major international markets in 2023), targeting high-value market segments (like luxury and long stays) and by providing educational and business development opportunities for trade and members.

The New York City Travel Trade Academy (TTA) was relaunched in Q2 of 2023, educating the travel trade on how to package and sell the five boroughs to potential visitors. The content is now available in 10 languages: German, Spanish, Portuguese, Japanese, Korean, Italian, French, Chinese, Hindi and English.

Our Tourism Development team also curates unforgettable experiences for niche market segments. For the luxury segment, the team fosters partnerships with industry-leading associations like Serandipians and Virtuoso, and attends key luxury trade shows like ILTM. A partnership with IGLTA also elevates New York City's profile within the LGBTQ+ travel community, highlighting tailored programs and resources for this market. Efforts to welcome Muslim travelers have been well received by the trade in the Middle East and Southeast Asia market, including promotion of the NYC Halal Travel Guide, the ability to filter restaurants to find halal offerings on our website and dedicated Muslim traveler-friendly content on NYCtourism.com. We are also committed to specifically engaging and welcoming the growing Black travel market by participating in the Black Travel Summit and successfully hosting our inaugural Black travel familiarization trip in February 2024.

The City is preparing to host the 2024 Student & Youth Travel Association’s (SYTA) conference this coming August. This is a terrific opportunity to reinforce NYC’s status as the most popular student and youth destination in North America. NYC Tourism + Conventions is hosting several business expos and reverse sales missions in the City. Members can connect with international buyers locally, saving them time and travel expenses. The travel trade and media representatives also get to discover the five boroughs in person and learn about new services, experiences and travel products across the City. In February 2024, NYC Tourism + Conventions executed two reverse sales missions and business expos, welcoming 40-plus clients from Germany, Switzerland, Austria, the Netherlands, Spain and Mexico. The team is planning more reverse sales missions and business expos later in the year with buyers from Ireland, the United Kingdom (March 25–29), France and Italy (June 16–20) and South America (August 19–23).

Keeping NYC Aspirational by Driving Positive Press Around the Globe

The Global Communications Team is constantly working to position New York City as a premier destination for leisure and business travel worldwide, evidenced by the more than 13,000 media stories they were able to affect, influence or place in 2023. Some of the year’s top themes targeted the rebound of international and business travel, a citywide celebration of hip-hop’s 50th anniversary, ways to visit NYC affordably and shoulder-season promotions showcasing our vibrancy programs featuring the hotel, restaurant, theater, attractions and arts sectors. In addition, the Global Communications team maintains a comprehensive crisis communications strategy at all times, which includes close coordination with city agencies, members, partners and stakeholders to coordinate and disseminate information relevant to the tourism industry during emergencies including weather-related situations. Media relations outreach engaged approximately 900 journalists in target feeder markets to develop highly individualized stories that speak to New York City’s diverse visitor mix. Efforts included the Visiting Media program, which hosted over 260 group and individual visits, composed of site visits, tours and hotel stays across all five boroughs, supported by our members and partners. Our more than two dozen What's New media briefings in 10 markets provided a broad update on major events, programs, and openings citywide as a source of inspiration for future stories. Global media coverage of New York City illustrates the breadth, depth and value of a visit, drives urgency to visit and reinforces the importance of tourism as a major economic driver that benefits all New Yorkers.

SUPPORTING THRIVING COMMUNITIES

We are committed to promoting sustainable tourism, cultural enrichment and economic empowerment. Through strategic partnerships, fundraising initiatives and support programs, NYC Tourism + Conventions fosters an ecosystem where local businesses flourish, neighborhoods thrive and diversity is celebrated.

Advancing Sustainability Dialogue and Best Practices

With our extensive public transportation network and density, NYC is an excellent choice for travelers mindful of sustainability. To support industry efforts to become more sustainable, we are proud to be a member of U.S. Travel’s Sustainability Committee and have ongoing partnerships with Climate Week NYC: The Nest Climate Campus, the World Travel & Tourism Council and The Climate Group. Our editorial team also publishes content on sustainability topics for both our consumer and business audiences.

Supporting Arts, Culture and Community Through the New York City Tourism Foundation

The breadth of the arts and culture scene across the five boroughs is one of the greatest strengths and advantages of our destination. Building awareness of these offerings is an ongoing commitment and supporting the wide variety of small but burgeoning nonprofit arts and cultural organizations that distinguish our city from others is another important tactic. We raise funds through our charitable arm, the New York City Tourism Foundation, to provide grants to local nonprofit, arts and cultural organizations for their own tourism and marketing efforts to build audience and awareness. The Foundation’s primary source of funding is our annual gala, held in December, where we honor industry leaders that have made a lasting impact. The 2023 edition raised over $600,000. Last summer we added a more casual and accessible fundraising event called Summer Soiree. Both of these events will return in 2024.

Empowering Member Success

NYC Tourism + Conventions’ 1,800+ members have access to a suite of business-building tools and resources. Our Membership and Events teams organize webinars detailing ways to reach consumers, travel trade and business event planners. In-person events like the annual meeting, business card exchanges and executive mixers foster professional connections with fellow members. Our Events team shares regular opportunities for members to join the Convention and Tourism Development teams at trade shows and sales missions, and members can work with us to be showcased in familiarization trips and site inspections.

We host regular webinars, our Member Talks, which cover topics from accessibility to gender-expansive hospitality training. Last year, we created a series of educational webinars called Meet the Market to educate our members on specific market segments and international regions, which also served to drive interest in joining a sales mission or deep engagement. The team hosted nine Meet the Market sessions the past year, a cross departmental effort between Membership, Events, Tourism Development and international office representatives. Markets and travel segments covered included Asia, Latin America, Northern Europe, Southern Europe, Australia/New Zealand, Canada, student travel and Black travel. Nearly 100 members went on to engage for the first time in sales missions, familiarization trips and trade shows after attending a session.

The Small Business Members Scholarship Program, now in its second year, is designed to provide qualified small businesses and cultural organizations with the necessary support and opportunity to participate in international sales missions and reverse sales missions with NYC Tourism + Conventions while sharing the true diversity of NYC experiences with the global trade. Following a comprehensive evaluation process, nine members were awarded the 2024 small business and cultural trade engagement scholarships. Additionally, through the membership portal of NYCtourism.com, members can access up-to-date market profiles and travel trend insights. Our Research team works on monthly updates to the New York City Tourism Barometer, also available to members providing information on visitor activities and spending, plus data on hotel performance, flight capacities, jobs and other helpful data. The Trend Report, published yearly each fall, provides additional detailed insights including visitation forecasts, hotel performance, traveler sentiment and global market updates.

Supporting Small Businesses Through Storytelling and Education

New York City’s variety of experiences is unmatched—a quality reflected in our members and their contributions to the City’s rich diversity. Through content on our website, social media campaigns, virtual education sessions and award-winning videos like our NYC Local Legends series, we uplift NYC’s multicultural communities to spread tourism’s economic benefits, connecting locals and visitors to the experiences that give the City its unique character. Our Tourism Ready program provides no-cost, valuable educational programming to the business community across the five boroughs on how to work with the travel trade to expand business opportunities. Through a series of free sessions, hospitality businesses learn to attract and manage group travel. These sessions also help expand tour operators’ offerings—encouraging repeat visitation and deeper exploration of the City’s neighborhoods, resulting in greater equity in tourism and economic impact. NYC Tourism + Conventions staff and members regularly participate in educational sessions and in-person experiences, learning about topics like LGBTQ+ and gender, land acknowledgements with the Lenape Center, Hispanic heritage, Diwali, accessibility, Black history and more.

2024 Strategic Priorities

In the year ahead, our work promoting the greatest city in the world will be driven by our core mission following four priority focus areas.

Continue positioning NYC as the world’s most aspirational and welcoming travel destination while influencing exploration of all five boroughs

We will continue to promote the vibrancy of all that NYC has to offer in a meaningful, consistent way across all of our channels, helping to keep our destination continually top of mind for travelers and prospective travelers around the world. Our Global Communications team will continue to work with key media outlets and influencers both locally and internationally to drive immediacy and demand, focusing on product and destination updates and promoting a positive image of NYC around the world. These updates will continue to stress not only all the can’t-miss seasonal developments and openings the City has to offer but also the new shows, restaurants, exhibitions and attractions that continue to provide a multitude of reasons to visit the five boroughs now—reinforcing that NYC is one of the most robust and diverse destinations in the world. We will also focus on promoting value and family-friendly ways to experience the City across all sectors in response to the economic challenges facing many of our key feeder markets while continuing to uplift opportunities that appeal to luxury or affluent travelers, again demonstrating the diversity of experiences available in NYC. Our social channels will continue to feature always-on content showcasing the exciting array of happenings in NYC at any given moment as well as ongoing content that supports each of our membership sectors. In addition to our internal team of experts, this content is developed by our award-winning Creator Squad, representing outstanding local voices across the categories of food, hotels, shopping, Broadway, culture and more. We will continue to showcase local businesses of all sizes, as well as community leaders and business owners across the five boroughs, to help promote neighborhood exploration and cultural diversity. Our Global Communications and Social Media teams will continue to support our signature marketing initiatives, including our vibrancy campaigns, to help drive traffic and sales to the hundreds of participating member businesses.   Alongside this work, our ongoing content initiatives will continue to showcase the diverse cultural fabric of our destination, inclusive of our seasonal guides and content platforms such as The Asian Experience in NYC, The Black Experience in NYC and The Latino Experience in NYC. These platforms showcase small businesses throughout the five boroughs, helping drive curiosity and exploration, and provide ample inspiration for visitors to return. They also appeal to first-timers eager for authentic cultural experiences to pair with visits to iconic sites. Our Marketing and Tourism teams are also focused on deeper audience development across key segments, such as luxury, Black travel and LGBTQ+. Our new luxury strategy includes refreshed content on our B2C site as well as a new B2B section exclusively for the luxury travel trade, featuring a specially curated selection of luxury product, resources and guides. We will also create a Luxury Travel Trade Council to create tighter connections with the luxury trade, ensuring they have ongoing product updates and that our organization has the latest insights into this impactful segment. Additionally, we will build on the success of our first Black Travel FAM that cut across our Tourism Development, Global Communications and Convention Sales teams, bringing leaders in Black media, leisure travel and business events into the City for an immersive destination experience. We will continue our engagement with the LGBTQ+ community, focusing our consumer messaging on NYC as a safe, welcoming destination, particularly as we ramp up to WorldPride in Washington, DC, in 2025, looking toward creating visitors’ pre- and/or post-event experiences. Our focus on student and youth travel has never been more important. We will host the 2024 Student and Youth Travel Association (SYTA) conference this August and will continue to focus on value and family-friendly travel moving forward. Other highlights include our partnership with the film Ghostbusters: Frozen Empire this March and a wealth of forthcoming content features about the City’s historic sites as we look forward to the 400th anniversary of the founding of NYC in 2025 and the 250th anniversary of the founding of the United States in 2026.

Sustainably restore visitation, spending and business events

Our marketing campaigns will continue to center around two primary tranches: vibrancy campaigns designed to support our member businesses during key need periods, and our global tourism campaign designed to drive direct bookings to NYC through partnerships with airlines and tour operators around the world. Our vibrancy campaigns comprise NYC Restaurant Week, NYC Broadway Week, NYC Must-See Week, NYC Off-Broadway Week and NYC Hotel Week. These programs will continue under the NYC Winter Outing umbrella in January/February, providing more incentive to drive overnight visitation during our most critical needs period. We will continue to strive for more participation in these programs across all five boroughs to help support as many businesses as possible through the outreach efforts of our Membership and Government Affairs teams. We will also build on our support of those businesses with a suite of tools, including social media campaigns and menu-engineering tips to help them achieve as much success as possible. Further, we will continue to secure airline and rail partners to support the program, as well as the assistance of other brands that can help increase promotional reach and awareness. We will repeat our iconic NYC Restaurant Week program in July/August, as well as NYC Broadway Week and NYC Off-Broadway Week in the fall. And thanks to the invaluable support of our partner Bloomberg Connects, we will once again launch our It’s Time for Culture program this October, designed to provide a moment in the spotlight for our participating cultural members and give culture-lovers around the world a powerful reason to visit NYC at that time of year. We will continue our global tourism campaign, designed to drive direct travel bookings in our key feeder markets through the support of impactful airline and tour operator partnerships. We will develop refreshed creative that continues to iterate on the wildly popular Lady Liberty, leveraging key learnings from our 2023 SMARI results, proving that this imagery resonates with consumers at home and abroad. Our goal will be to continue spreading this effort across as many markets as possible, leveraging our international out-of-home media, courtesy of our partnership with JCDecaux, as well as digital media where possible and across key owned channels. Augmenting these efforts, our Tourism Development team will continue to work with the travel trade to train them on the latest developments in the City to promote a rich, five-borough product offering. They will continue connecting our members to the trade at key trade shows throughout the year, with a renewed effort on Reverse Sales Missions and Business Expos in tandem with our Global Communications and Convention Sales teams. This will allow us to bring more critical players into the market to experience NYC firsthand and engage with a wider variety of our member businesses. Our Convention Sales team will remain steadfast in its focus on bringing in big events of all sizes to NYC from around the world. The team plans to meet and exceed its room-night goals, continuing to grow our current and new relationships with clients both domestically and internationally to bring events to the City and confirm definite hotel room nights for our members.​ As part of this effort, the team will streamline trade show participation and increase participation in regional and national industry activities to best connect with business event professionals on the ground and encourage them to bring their next event to NYC​. In partnership with the Creative/Content and Marketing teams, Convention Sales will update and expand its suite of marketing collateral and sales tools, as well as its ongoing B2B advertising campaigns, which is designed to drive lead generation and traffic to our Meeting Planner website for continued engagement. The team will also continue to grow its partnerships with key industry associations to keep NYC top of mind as a business event destination unlike any other in the world.

Fueling business growth through increased member engagement

We will continue to develop new and enhanced opportunities for deeper engagement with our member businesses to help drive sales and awareness. First, we will maintain a regular cadence of Business Card Exchanges across the five boroughs to create ongoing opportunities for members to network and discover new opportunities for partnerships and business building. We will also continue our popular Member Talks series, both in person and virtual, providing our members with the information and tools they need to stay competitive. We are also developing new opportunities for members to showcase their product offerings and initiatives across our ecosystem through more integrated content and ad sales opportunities, as well as sponsorships of our corporate events, such as our annual NYC Tourism Foundation Gala, our Annual Meeting, Tristate Meeting Planner Event, Member Talks, Tourism Ready, Reverse Sales Missions and Business Expos and more.

Lay the groundwork for forthcoming big events to maximize tourism impact

In 2025 and 2026, New York City will be the site for some of the biggest celebrations the world has ever seen. NYC Tourism + Conventions is already working to ensure the foundation is created now to optimally leverage them for the benefit of our members and our destination. In May 2024, we will announce our upcoming history platform to media and travel trade around the world at IPW, designed to commemorate both the 400th anniversary of the founding of NYC in 2025 and the 250th anniversary of the founding of the United States in 2026. This history platform, Founded By NYC, will commemorate both anniversaries by celebrating the unmatched creativity, innovation and influence New Yorkers have had over the world since our city’s founding. In our creative and content, we will uplift underrepresented voices and stories, particularly those of the Lenape Indian tribe, free and enslaved Black Americans, and women. Our content will cut across our editorial and social channels through an ongoing release of articles, interviews and photo galleries, celebrating the City’s past, present and future, and encouraging travelers to make their own history in NYC. Our platform will also include a partnership with the iconic Broadway musical Hamilton , because what better way to tell the story of NYC’s place in our nation’s founding than with the help of the story that started it all? This partnership will come to life in a variety of ways, with more details to be announced. As our America250 celebrations culminate in summer 2026, NYC and New Jersey will be home to the global celebration of the 2026 FIFA World Cup. Eight matches will take place at New York New Jersey Stadium (MetLife Stadium), from Group Stage Matches starting June 13 to the Finals on July 19. As part of the festivities, there will be NYNJ Fan Fest events in every borough as well as many other tournament-related events. We look forward to leveraging this enormous opportunity to not only positively showcase our destination on a global stage but to encourage visitors to come early, explore more and stay longer.

2023 Financials

During the 12-month period ending June 30, 2023, NYC Tourism + Conventions recognized $21 million of the revenue received from the City through the city contract and an additional $11.6 million in other public funding, including additional funding from the City, the American Rescue Plan and New York State funds. Revenue from the private sector—including membership—totaled an additional $11.2 million. In FY24 and beyond, the company’s city contract is subject to further PEG reductions, which are expected to negatively impact revenue by at least an additional $3 million per year over the next four years.

Board of Directors

Executive committee, ex-officios.

©2024. New York City Tourism + Conventions

Travel & Tourism - Worldwide

• The Travel & Tourism market is projected to experience a significant increase in revenue in the coming years worldwide.
• By 2024, revenue is estimated to reach US$927.30bn and is projected to grow annually at a rate of 3.47%, resulting in a market volume of US$1,063.00bn by 2028.
• The largest market within Travel & Tourism is the Hotels market, which is projected to reach a market volume of US$446.50bn in 2024.
• Looking ahead, the number of users in the Hotels market is expected to increase to 1,397.00m users by 2028.
• In 2024, the user penetration rate was 25.9%, and it is expected to reach 28.1% by 2028.
• The average revenue per user (ARPU) is projected to reach US$0.46k.
• Online sales are expected to account for 76% of total revenue in the Travel & Tourism market by 2028.
• It is worth noting that United States is expected to generate the most revenue in this market, reaching US$199bn in 2024.
• Following the profound ramifications of the COVID-19 pandemic, the travel and tourism sector demonstrates robust indications of resurgence.

Key regions: Malaysia , Europe , Singapore , Vietnam , United States

Definition:

The Travel & Tourism market encompasses a diverse range of accommodation services catering to the needs and preferences of travelers. This dynamic market includes package holidays, hotel accommodations, private vacation rentals, camping experiences, and cruises.

The market consists of five further markets.

• The Cruises market covers multi-day vacation trips on a cruise ship. The Cruises market encompasses exclusively passenger ticket revenues.
• The Vacation Rentals market comprises of private accommodation bookings which includes private holiday homes and houses as well as short-term rental of private rooms or flats.
• The Hotels market includes stays in hotels and professionally run guest houses.
• The Package Holidays market comprises of travel deals that normally contain travel and accommodation sold for one price, although optional further provisions can be included such as catering and tourist services.
• The Camping market includes bookings at camping sites for pitches using tents, campervans, or trailers. These can be associated with big chains or privately managed campsites.

Additional Information:

The main performance indicators of the Travel & Tourism market are revenues, average revenue per user (ARPU), users and user penetration rates. Additionally, online and offline sales channel shares display the distribution of online and offline bookings. The ARPU refers to the average revenue one user generates per year while the revenue represents the total booking volume. Revenues are generated through both online and offline sales channels and include exclusively B2C revenues and users for the above-mentioned markets. Users represent the aggregated number of guests. Each user is only counted once per year. Additional definitions for each market can be found within the respective market pages.

The booking volume includes all booked travels made by users from the selected region, independent of the departure and arrival. The scope includes domestic and outbound travel.

Prominent players in this sector include online travel agencies (OTAs) like Expedia and Opodo, as well as tour operators such as TUI. Specialized platforms like Hotels.com, Booking.com, and Airbnb facilitate the online booking of hotels and private accommodations, contributing significantly to the market's vibrancy.

For further information on the data displayed, refer to the info button right next to each box.

• Bookings directly via the website of the service provider, travel agencies, online travel agencies (OTAs) or telephone

out-of-scope

• Business trips
• Other forms of trips (e.g. excursions, etc.)

Travel & Tourism

• Vacation Rentals
• Package Holidays
• Analyst Opinion

The Travel & Tourism market has been experiencing significant growth worldwide, driven by various factors such as increasing disposable income, ease of travel, and desire for unique experiences. Customer preferences: Travelers are increasingly seeking authentic and unique experiences, moving away from traditional tourist attractions to more off-the-beaten-path destinations. This shift in preferences has led to the rise of experiential travel, where immersive cultural experiences and interactions with locals are highly valued. Trends in the market: In the United States, there has been a noticeable trend towards sustainable and eco-friendly travel practices. Travelers are becoming more conscious of their environmental impact and are actively seeking out destinations and accommodations that prioritize sustainability. This has led to the growth of eco-tourism initiatives and the popularity of destinations known for their conservation efforts. Local special circumstances: In Europe, the rise of budget airlines and the Schengen Area agreement have made travel within the region more affordable and convenient. This has resulted in a significant increase in intra-European tourism, with travelers exploring multiple countries in a single trip. The diverse cultural offerings and close proximity of European countries make it an attractive destination for those seeking a mix of history, art, and culinary experiences. Underlying macroeconomic factors: The Asia-Pacific region has seen a surge in outbound tourism, driven by a growing middle class with higher disposable incomes. Countries like China and India have witnessed a significant increase in international travel, with travelers from these markets exploring destinations beyond their borders. This rise in outbound tourism has also led to an influx of international visitors to Asia-Pacific countries, boosting the tourism industry in the region.

• Methodology

Data coverage:

Modeling approach:

Additional notes:

• Sales Channels
• Global Comparison
• Key Market Indicators

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Latest Insights & Publications

You can now access our latest research on our new Research Hub, including the 2023 edition of our industry-leading Economic Impact Research , as well as the latest research on cities' economic impact. Below you will find past reports that offer key insights and research on issues across the Travel & Tourism sector.

Past reports & publications

Here are some of our past reports and publications. You'll find even more on the WTTC Research Hub , including Economic Impact Reports and Factsheets.

The Social Impact of Global Tourism

Sustainability Leadership Case Studies / Iberostar: Roadmap for Decarbonisation

Water Roadmap for Travel & Tourism

Creating Belonging: Diversity, Equity, Inclusion, & Belonging in Travel & Tourism

Unlocking Opportunities for Travel & Tourism Growth in Africa

Sustainable Aviation Fuel

Consumer Trends

Nature Positive Travel & Tourism

Destination 2030 - global cities' readiness for sustainable tourism growth.

Staff Shortages

Best Practices - Short-Term Rentals

Enhancing Resilience to Drive Sustainability in Destinations

Travel & Tourism in The Caribbean – Prospects for growth

Critical Factors to attract Hotel Investment

WTTC & Harvard - Learning Insight - Circular Economy

Implementing a Digital Travel Portal - Good Practice Recommendations

Codes to Resilience

Digital Solutions For Reviving International Travel

Trending in Travel

WTTC launches groundbreaking Net Zero Roadmap for Travel & Tourism

Adapting To Endemic Covid-19: The Outlook For Business Travel

Uniting to Restore International Mobility

Investing in Travel and Tourism

Travel Policies during the COVID-19 Pandemic

COVID-19 Lessons Learnt

End Human Trafficking Framework

Destination Stewardship Framework

Preventing Illegal Wildlife Trade

WTTC & Harvard - Learning Insight - Behavioural Economics

WTTC & Harvard - Learning Insight - Science Targets

WTTC & Harvard - Learning Insight - Health

WTTC & Harvard - Learning Insight - Sustainability Leadership

Rethinking Single-Use Plastic Products (SUPPs) in Travel & Tourism

Concept Note Extended Weekend

GS2021 Cancun Health and Safety Report

Sustainability Leadership Case Study - The Travel Corporation

Sustainability Leadership Case Study - Intrepid Travel

The Cancun Women's Initiative Declaration Supporting Women in Travel & Tourism

Inclusive & Accessible Travel Guidelines

Travel and Tourism as a Catalyst for Social Impact

Mental Health Guidelines

Inclusion & Diversity Guidelines

A Global Effort: The Adoption of Innovative Digital Technologies to Enable Seamless Travel

To Recovery and Beyond: The Future of Travel Tourism in the Wake of COVID

Biometrics Importance and Benefits

Testing & Tracing, and Health Certificates

Discussion Paper: Data Facilitation - Privacy Perspective

Seamless Traveller Journey Cost Benefit Analysis

Discussion Paper: Data Facilitation for the Seamless Traveller Journey

Best Practice: You've Reached Your Destination

Seamless Travel Emerging Model Overview Findings Report

Medical Tourism

Crisis Preparedness Management Recovery: Crisis Readiness

Insights from MENA Leaders Forum

Best Practice: You’ve Reached Your Destination

Climate Friendly Travel

Insights from Climate Environment Action Forum

Economic Impact of Global Wildlife Tourism

Visa Facilitation

Seamless Travel Journey Situation Report

Destination 2030

Insights from North America Leaders Forum

Driving Women's Success

Mobile Payments in Travel & Tourism

Generating Jobs for Youth

Megatrends and their Implications for Travel & Tourism

Intelligent Taxation Whitepaper

Domestic Tourism Importance & Economic Impact

Creating a tourism destination from an airport hub

Impact of the Ebola epidemic on Travel & Tourism

Caribbean Resilience & Recovery

State of Travel 2023

Welcome to skift research’s state of travel 2023 report.

Travel is back! While 2022 was all about bumper performances in some countries and sectors, and lagging performances in others, we can truly say that 2023 is the year that travel fully recovered. Sure, there continue to be weaknesses in demand, issues with supply, and a nagging worry about the broader economy, but everything points to travel getting back to the status quo.

This State of Travel 2023 report, then, is a positive report, but we want the industry to be clear-eyed about the persisting and upcoming challenges. We have gone to great lengths to explore key trends (and fads) from different angles, to provide you, the reader, with a strong foundation and understanding of the world you work and live in.

This report highlights many opportunities. We discuss the biggest consumer, business, and investment trends, so you can stress-test, and where needed alter, your strategies. Take this report as a starting point for discussions about how your company, association, or destination can benefit from these opportunities.

The report draws on Skift Research’s own research and third-party data sources to analyze the industry’s current performance, and chart travel’s path forward, all backed by real-world data. We provide over 250 graphs and statistics in this deck.

The first section of the report covers travel’s performance, as well as the wider economic landscape. The second section is all about trends. Finally, the third section provides sectoral coverage with quick overviews of every noteworthy travel sector.

Already a Skift Research subscriber? You can download the report, here .

In this report:

• 250+ insights defining the state of travel today and the trends that will shape the future
• Proprietary and third-party data showing how the travel industry is performing on the back of the Covid pandemic
• Regional overviews of travel and tourism performance, based on proprietary Skift Research data
• Discussions of the economic climate and major consumer, business, and investment trends, including the impact of AI, the return of business travel, luxury travel, sustainability, and operational constraints
• Data-driven insights on the current state of all travel sectors: airlines, hotels, short-term rentals, online travel, traditional travel agents, multi-day tour operators, tours and activities, cruise, and car rental

A Special Report by

Skift Research provides proprietary research, analysis, and premium data tools for travel industry leaders and their teams to better understand the industry and the outside forces driving change.

Our team uses financial and economic analysis and proprietary survey data to support qualitative observations and travel-focused forecasts. We work with more than 25 data partners from across the travel industry to provide timely insights into the performance of sectors and countries. 

By combining extensive industry experience, rigorous quantitative analysis, and access to top executives at nearly every major travel company, we are able to launch over 50 comprehensive research reports annually that aim to help you understand the industry and the outside forces shaping the future of travel.

View Skift Research subscription plans for individuals or groups .

Latest Skift Research

• Skift Travel Health Index: March 2024 Highlights
• A Deep Dive into Google Travel Part III: Hotel Distribution From East to West
• Tying the Knot Abroad: Market Sizing Indian Wedding Tourism
• The Opportunity for Long-Haul, Low-Cost Airlines
• Skift Travel Health Index: February 2024 Highlights

Want more? Check out these other reports that you might be interested in:

Send me the report.

Outlook for China tourism 2023: Light at the end of the tunnel

China is now removing travel restrictions rapidly, both domestically and internationally. While the sudden opening may lead to uncertainty and hesitancy to travel in the short term, Chinese tourists still express a strong desire to travel. And the recent removal of quarantine requirements in January 2023 could usher in a renewed demand for trips abroad.

Domestically, there are already signs of strong travel recovery. The recent Chinese New Year holidays saw 308 million domestic trips, generating almost RMB 376 billion in tourism revenue. 1 China’s Ministry of Culture and Tourism. This upswing indicates that domestic travel volume has recovered to 90 percent of 2019 figures, and spending has bounced back to around 70 percent of pre-pandemic levels. 2 McKinsey analysis based on China’s Ministry of Culture and Tourism data.

This article paints a picture of Chinese travelers and their evolving spending behaviors and preferences—and suggests measures that tourism service providers and destinations could take to prepare for their imminent return. The analyses draw on the findings of McKinsey’s latest Survey of Chinese Tourist Attitudes, and compare the results across six waves of surveys conducted between April 2020 and November 2022, along with consumer sentiment research and recent travel data.

From pandemic to endemic

By January 8, 2023, cross-city travel restrictions, border closures, and quarantine requirements on international arrivals to China had been lifted. 3 “Graphics: China’s 20 new measures for optimizing COVID-19 response,” CGTN, November 15, 2022; “COVID-19 response further optimized with 10 new measures,” China Services Info, December 8, 2022; “China reopens borders in final farewell to zero-COVID,” Reuters, January 8, 2023. This rapid removal of domestic travel restrictions, and an increase in COVID-19 infection rates, likely knocked travel confidence for cross-city and within-city trips. Right after the first easing of measures, in-city transport saw a marked drop as people stayed home—either because they were ill, or to avoid exposure. Subway traffic in ten major cities in mainland China fell and then spiked during Chinese New Year in February. Hotel room bookings also peaked at this time.

Domestic airline seat capacity experienced a minor rebound as each set of restrictions was lifted—suggesting a rise in demand as airlines scheduled more flights. Domestic capacity fluctuated, possibly due to the accelerated COVID-19 infection rate and a temporary labor shortage. International seat capacity, however, continued to climb (Exhibit 1).

By Chinese new year, China was past its infection peak—and domestic tourism recovered strongly. For instance, Hainan drew 6.4 million visitors over Chinese New Year (up from 5.8 million in 2019) and visits to Shanghai reached 10 million (roughly double 2019 holiday figures). 4 China’s Ministry of Culture and Tourism. Overall, revenue per available room (RevPAR) during this period recovered and surpassed pre-pandemic levels, at 120 percent of 2019 figures. 5 STR data. Outbound trips are still limited, but given the pent-up demand for international travel (and the upswing in domestic tourism) the tourism industry may need to prepare to welcome back Chinese tourists.

Tourism players should be ready for this; the time to act is now.

A demand boom is around the corner—Chinese tourists are returning soon

Before the pandemic, Chinese tourists were eager travelers. Mainland China had the largest outbound travel market in the world, both in number of trips and total spend. 6 World Tourism Organization (UNWTO) Tourism dashboard, Outbound tourism ranking. In 2019, Mainland Chinese tourists took 155 million outbound trips, totaling $255 billion in travel spending. 7 China’s Ministry of Culture and Tourism. These figures indicate total outbound trips, including to Hong Kong and Macau. China is also an important source market for some major destinations. For instance, Chinese travelers made up 28 percent of inbound tourism in Thailand, 30 percent in Japan, and 16 percent of non-EU visitors to Germany. 8 United Nations World Tourism Organization (UNWTO) database.

Leisure travel was the biggest driver of China’s outbound travel, representing 65 percent of travelers in 2019. In the same year, 29 percent of travelers ventured out for business, and 6 percent journeyed to visit friends and relatives. 9 Euromonitor International database.

Our most recent Survey of Chinese Tourist Attitudes, conducted in November 2022, shows that Chinese tourists have retained their keen desire to explore international destinations. About 40 percent of respondents reported that they expect to undertake outbound travel for their next leisure trip.

Where do these travelers want to go?

The results also indicate that the top three overseas travel destinations (beyond Hong Kong and Macau) are Australia/New Zealand, Southeast Asia, and Japan. Overall, respondents show less interest in travel to Europe than in previous years, down from 7 percent to 4 percent compared to wave 5 respondents. Desire to embark on long-haul international trips to Australia/New Zealand increased from 5 percent to 7 percent, and North American trips from 3 percent to 4 percent since the last survey. The wealthier segment (monthly household income over RMB 38,000) still shows a high interest in EU destinations (13 percent).

There are stumbling blocks on the road to recovery

While travel sentiment is strong, other factors may deter travelers from taking to the skies: fear of COVID-19; the need for COVID-19 testing which can be expensive; ticket prices; risk appetite of destination countries; and getting a passport or visa.

Chinese travelers may favor domestic trips, even if all outbound travel restrictions are removed, until they feel it is safe to travel internationally. A COVID-19-safe environment in destination countries will likely boost travelers’ confidence and encourage them to book trips again. 10 “Long-haul travel barometer,” European Travel Commission, February 1, 2023.

Travel recovery is also dependent on airline capacity. Some international airlines might be slow to restore capacity as fleets were retired during COVID-19 and airlines face a shortage of crew, particularly pilots. Considering that at the time of writing, in April 2023, international airline seat capacity has only recovered to around 37 percent of pre-pandemic levels, travelers are likely to face elevated ticket prices in the coming months. For instance, ticket prices for travel in the upcoming holidays to popular overseas destinations such as Japan and Thailand are double what they were in 2019. 11 Based on Ctrip prices. Price-sensitive travelers might wait for ticket prices to level out before booking their overseas trips.

Chinese airlines, however, appear more ready to resume full service than their international counterparts —fewer pilots left the industry and aircraft are available. Chinese carriers’ widebody fleets are mostly in service or ready to be redeployed (Exhibit 2).

Moving forward, safety measures in destination countries will affect travel recovery. Most countries have dropped testing requirements on arrivals from mainland China, and Chinese outbound group travel has resumed but is still limited to selected countries.

Many Chinese travelers—maybe 20 percent—have had passports expire during the COVID-19 period, and China has not been renewing these passports. Renewals are now possible, but the backlog will slow travel’s rebound by a few months. 12 Steve Saxon, “ What to expect from China’s travel rebound ,” McKinsey, January 25, 2023. Furthermore, travel visas for destination countries can take some time to be processed and issued.

Taken together, these factors suggest that the returning wave of Chinese travelers may only gather momentum by the Summer of 2023 and that China’s travel recovery will likely lag Hong Kong’s by a few months.

Overall, China is opening up to travel, both inbound and outbound—all types of visas are being issued to foreign visitors, and locals are getting ready to travel abroad. 13 “China to resume issuing all types of visas for foreigners,” China Briefing, March 14, 2023.

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The returning chinese traveler is evolving.

Although Chinese travelers did not have opportunities to travel internationally over the past three years, they continued to travel domestically and explore new offerings. Annual domestic trips remained at around 50 percent of pre-pandemic levels, amounting to 8.7 billion domestic trips over the past three years. 14 China’s Ministry of Culture and Tourism. During this time, the domestic market matured, and travelers became more sophisticated as they tried new leisure experiences such as beach resorts, skiing trips, and “staycations” in home cities. Chinese travelers became more experienced as thanks to periods of low COVID-19 infection rates domestically they explored China’s vast geography and diverse experiences on offer.

Consequently, the post-COVID-19 Chinese traveler is even more digitally savvy, has high expectations, and seeks novel experiences. These are some of the characteristics of a typical traveler:

• Experience-oriented: Wave 6 of the survey shows that the rebound tourist is planning their trip around experiences. Outdoor and scenic trips remain the most popular travel theme. In survey waves 1 to 3, sightseeing and “foodie” experiences were high on the list of preferences while traveling. From waves 4 to 6, culture and history, beaches and resorts, and health and wellness gained more attention—solidifying the trend for experience-driven travel. Additionally, possibly due to the hype of the Winter Olympics, skiing and snowboarding have become popular activities.
• Hyper-digitized: While digitization is a global trend, Chinese consumers are some of the most digitally savvy in the world; mobile technologies and social media are at the core of daily life. COVID-19 drove people to spend more time online—now short-form videos and livestreaming have become the top online entertainment options in China. In the first half of 2022, Chinese consumers spent 30 percent of their mobile internet time engaging with short videos. 15 “In the first half of the year, the number of mobile netizens increased, and short videos accounted for nearly 30% of the total time spent online,” Chinadaily.com, 27 July 2022.
• Exploration enthusiasts: Chinese travelers are also keen to explore the world and embark on novel experiences in unfamiliar destinations. Survey respondents were looking forward to visiting new attractions, even when travel policies limited their travel radius. Instead of revisiting destinations, 45 percent of respondents picked short trips to new sites as their number one choice, followed by long trips to new sites as their second choice.

Consumers are optimistic, and travel spending remains resilient

McKinsey’s 2022 research on Chinese consumer sentiment shows that although economic optimism is seeing a global decline, 49 percent of Chinese respondents reported that they are optimistic about their country’s economic recovery. Optimism had dropped by 6 percentage points since an earlier iteration of the survey, but Chinese consumers continue to be more optimistic than other surveyed countries, apart from India (80 percent optimistic) and Indonesia (73 percent optimistic) (Exhibit 3). 16 “ Survey: Chinese consumer sentiment during the coronavirus crisis ,” McKinsey, October 13, 2022.

Chinese consumers are still keen to spend on travel, and travel spending is expected to be resilient. Wave 6 of the tourist attitude survey saw 87 percent of respondents claiming that they will spend more or maintain their level of travel spending. Moreover, when consumers were asked “which categories do you intend to splurge/treat yourself to,” travel ranked second, with 29 percent of respondents preferring travel over other categories. 17 “ Survey: Chinese consumer sentiment during the coronavirus crisis ,” McKinsey, October 13, 2022.

Against this context of consumer optimism, the wave 6 tourist attitude survey results shed light on how travelers plan to spend, and which segments are likely to spend more than others:

• The wealthier segment and older age groups (age 45-65) show the most resilience in terms of travel spend. Around 45 to 50 percent of travelers in these two groups will spend more on their next leisure trip.
• The wealthier segment has shown the most interest in beach and resort trips (48 percent). Instead of celebrating Chinese New Year at home with family, 30 percent of Chinese travelers in the senior age group (age 55-65) expect to take their next leisure trip during this holiday—10 percent more than the total average. And the top three trip preferences for senior travelers are culture, sightseeing, and health-themed trips.
• When it comes to where travelers plan to spend their money on their next trip, entertainment activities, food, and shopping are the most popular categories. These are also the most flexible and variable spending categories, and there are opportunities to up-sell—attractions, food and beverage, and retail players are well positioned to create unique and unexpected offerings to stimulate spending in this area (Exhibit 4).

Independent accommodation is gaining popularity

Overall, Chinese consumers have high expectations for products and services. McKinsey’s 2023 consumer report found that local brands are on the rise and consumers are choosing local products for their quality, not just for their cheaper prices. Chinese consumers are becoming savvier, and tap into online resources and social media to educate themselves about the specific details and features of product offerings. 18 Daniel Zipser, Daniel Hui, Jia Zhou, and Cherie Zhang, 2023 McKinsey China Consumer Report , McKinsey, December 2022.

Furthermore, 49 percent of Chinese consumers believe that domestic brands are of “better quality” than foreign brands—only 23 percent believe the converse is true. Functionality extended its lead as the most important criterion influencing Chinese consumers, indicating that consumers are focusing more on the functional aspects of products, and less on emotional factors. Branding thus has less influence on purchasing decisions. 19 Daniel Zipser, Daniel Hui, Jia Zhou, and Cherie Zhang, 2023 McKinsey China Consumer Report , McKinsey, December 2022.

These broader consumer sentiments are echoed in the travel sector. Chinese travelers pay attention to cost, but do not simply seek out the lowest prices. While 17 percent of wave 6 respondents are concerned about low prices, 33 percent are on the hunt for value-for-money offerings, and 30 percent prefer good discounts and worthwhile deals.

And consumer sentiment regarding local brands holds true for travel preferences. Independent travel accommodation continues to be the preferred choice for most respondents, increasing in share against international chain brand hotels (Exhibit 5). Almost 60 percent of respondents prefer independent accommodation such as boutique hotels, B&Bs, and Airbnb—an 8 percentage-point increase since 2020.

Local chain brand hotels remain stable, the favored accommodation for 20 percent of respondents. These hotels are seen as a more standardized option, and as most are located in urban areas, they target the budget traveler segment.

Opting for independent accommodation is not considered a trade down; Chinese travelers expect a high level of service. In particular, respondents in the wealthier segment picked independent options (57 percent) over international premium brands (27 percent).

Premium independent options for the wealthier segment are abundant, specifically in leisure travel. Setting up a premium brand hotel requires long-term construction periods and heavy capital investment. Small-scale boutique hotels or B&Bs, on the other hand, are more agile solutions that can ramp up in the short term. This may explain the abundance of premium independent offerings. For instance, in destinations such as Lijiang and Yangshuo, between seven and nine of the top-ten premium hotels listed on Ctrip are independent boutique hotels.

Premium independent accommodation’s strength lies in quality guest experience with a genuine human touch. The service level at premium independent establishments can even surpass that of chain brand accommodation thanks to the high staff-to-room ratio, which easily reaches 3:1 or even 5:1. 20 “Strategic marketing analysis of boutique hotels,” Travel Daily , June 3, 2015. For hotels in Xiamen, Lijiang, and Yangshou, Ctrip service ratings of premium independent hotels are all above 4.7, outperforming international chain brand hotels.

Travelers are becoming smarter and more realistic during hotel selection, focusing on fundamental offerings such as local features and value for money. Across all types of hotels, local features are one of the most important factors influencing hotel selection—even for chain brand hotels which have a reputation for mastering the standardized offering. On average, 34 percent of respondents report that local features and cultural elements are the key considerations affecting their choice of hotel.

Outbound Chinese tourists are evolving rapidly, becoming increasingly diverse in their travel preferences, behaviors, and spending patterns. Chinese travelers are not homogeneous, and their needs and preferences continue to evolve. Therefore, serving each group of tourists may require different product offerings, sales channels, or marketing techniques.

The path toward eco-friendly travel in China

How international travel and tourism can attract outbound chinese travelers.

China’s lifting of travel restrictions may cause some uncertainty in the short term, but a promising recovery lies ahead. Chinese tourists have maintained a strong desire to travel internationally and are willing to pay for this experience. They are also discerning and looking for high-quality accommodation, offerings, and service. As boutique hotels are becoming more popular, international hotel brands hotels could, for example, aim to stand out by leveraging their experience in service excellence.

With renewed travel demand, now may be the time for international travel and tourism businesses to invest in polishing product offerings—on an infrastructural and service level. Tourism, food and beverage, retail, and entertainment providers can start preparing for the rebound by providing unique and innovative experiences that entice the adventurous Chinese traveler.

Craft an authentically local offering that appeals to experience-driven Chinese travelers

Chinese travelers have suspended overseas trips for three years, and are now looking to enjoy high-quality experiences in destinations they have been to before. They also want to do more than shopping and sightseeing, and have expressed willingness to spend on offerings geared towards entertainment and experience. This includes activities like theme parks, snow sports, water sports, shows, and cultural activities. Authentic experiences can satisfy their desire for an immersive foreign experience, but they often want the experience to be familiar and accessible.

Designing the right product means tapping into deep customer insights to craft offerings that are accessible for Chinese travelers, within a comfortable and familiar setting, yet are still authentic and exciting.

Travel and tourism providers may also have opportunities to up-sell or cross-sell experiences and entertainment offerings.

Social media is essential

Social media is emerging as one of the most important sources of inspiration for travel. Short video now is a major influence channel across all age groups and types of consumers.

Tourist destinations have begun to leverage social media, and short video campaigns, to maximize exposure. For example, Tourism Australia recently launched a video campaign with a kangaroo character on TikTok, and overall views soon reached around 1.67 billion.

The story of Ding Zhen, a young herder from a village in Sichuan province, illustrates the power of online video in China. In 2020, a seven-second video of Ding Zhen turned him into an overnight media sensation. Soon after, he was approached to become a tourism ambassador for Litang county in Sichuan—and local tourism flourished. 21 “Tibetan herder goes viral, draws attention to his hometown in SW China,” Xinhuanet, December 11, 2020. Another Sichuan local, the director of the Culture and Tourism Bureau in Ganzi, has drawn visitors to the region through his popular cosplay videos that generated 7 million reviews. Building on the strength of these influential celebrities, visitor numbers to the region were said to reach 35 million, more than two-and-a-half times 2016 volumes. 22 “Local official promoting Sichuan tourism goes viral on internet,” China Daily, June 17, 2022; “The Director of Culture and Tourism disguises himself as a “Swordsman” knight to promote Ganzi tourism,” Travel Daily , June 17, 2022.

Online travel companies are also using social media to reach consumers. Early in the pandemic, Trip.com took advantage of the upward trend in livestreaming. The company’s co-founder and chairman of the board, James Liang, hosted weekly livestreams where he dressed up in costume or chatted to guests at various destinations. Between March and October 2020, Liang’s livestreams sold around $294 million’s worth of travel packages and hotel room reservations. 23 “Travel companies adapt to a livestreaming trend that may outlast the pandemic,” Skift, October 26, 2020.

Livestreaming is being used by tourism boards, too. For instance, the Tourism Authority of Thailand (TAT) collaborated with Trip.com to launch a new campaign to attract Chinese tourists to Thailand as cross-border travel resumed. The broadcast, joined by TAT Governor Mr Yuthasak Supasorn, recorded sales of more than 20,000 room nights amounting to a gross merchandise value of over RMB 40 million. 24 “Trip.com Group sees border reopening surge in travel bookings boosted by Lunar New Year demand,” Trip.com, January 13, 2023.

International tourism providers looking to engage Chinese travelers should keep an eye on social media channels and fully leverage key opinion leaders.

Scale with the right channel partners

Travel distribution in China has evolved into a complex, fragmented, and Chinese-dominated ecosystem, making scaling an increasingly difficult task. Travel companies need to understand the key characteristics of each channel type, including online travel agencies (OTAs), online travel portals (OTPs), and traditional travel agencies as each target different customer segments, and offer different levels of control to brands. It also takes different sets of capabilities to manage each type of distribution channel.

Travel companies can prioritize the channels they wish to use and set clear roles for each. One challenge when choosing the right channel partner is to avoid ultra-low prices that may encourage volume, but could ultimately damage a brand.

Meanwhile, given the evolution of the postCOVID-19 industry landscape and rapid shifts in consumer demand, travel companies should consider direct-to-consumer (D2C) channels. The first step would be selecting the appropriate D2C positioning and strategy, according to the company’s needs. In China, D2C is a complicated market involving both public domains (such as social media and OTA platforms) and private domains (such as official brand platforms). To make the most of D2C, travel companies need a clear value proposition for their D2C strategy, whether it be focused on branding or on commercial/sales.

Create a seamless travel experience for the digitally savvy Chinese tourist

China has one of the most digitally advanced lifestyles on the planet. Chinese travelers are mobile-driven, wallet-less, and impatient—and frequently feel “digitally homesick” while abroad. Overseas destinations and tourism service providers could “spoil” tech-savvy Chinese travelers with digitally enhanced service.

China’s internet giants can provide a shortcut to getting digital services off the ground. Rather than building digital capabilities from scratch, foreign tourism providers could engage Chinese travelers through a platform that is already being used daily. For example, Amsterdam’s Schiphol Airport provides a WeChat Mini Program with four modules: duty-free shopping, flight inquiry, information transfer, and travel planning. This contains information about all aspects of the airport, including ground transportation and tax refund procedures.

Alibaba’s Alipay, a third-party mobile and online payment platform, is also innovating in this space. The service provider has cooperated with various tax refund agencies, such as Global Blue, to enable a seamless digitized tax refund experience. Travelers scan completed tax refund forms at automated kiosks in the airport, and within a few hours, the refunded amount is transferred directly to their Alipay accounts. 25 “Alipay and Global Blue to make tax refunds easy for Chinese tourists,” Alizila, June 23, 2014.

Such digital applications are likely to be the norm going forward, not a differentiator, so travel companies that do not invest in this area may be left behind.

Chinese travelers are on the cusp of returning in full force, and tourism providers can start preparing now

With China’s quarantine requirements falling away at the start of 2023, travelers are planning trips, renewing passports and visas, and readying themselves for a comeback. Chinese tourists have not lost their appetite for travel, and a boom in travel demand can be expected soon. Though airlines are slow to restore capacity, and some destination countries are more risk averse when welcoming Chinese travelers, there are still options for Chinese tourists to explore destinations abroad.

Tourism providers can expect to welcome travelers with diverse interests who are willing to spend money on travel, who are seeking out exciting experiences, and who are choosing high-quality products and services. The returning Chinese traveler is digitally savvy and favors functionality over branding—trends suggest that providers who can craft authentic, seamless, and unique offerings could be well positioned to capture this market.

Guang Chen and Jackey Yu are partners in McKinsey’s Hong Kong office, Zi Chen is a capabilities and insights specialist in the Shanghai office, and Steve Saxon is a partner in the Shenzhen office.

The authors wish to thank Cherie Zhang, Glenn Leibowitz, Na Lei, and Monique Wu for their contributions to this article.

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Hit the Road, America: Exploring Trends and Insights for Travel and Tourism in the US in 2023

Appinio Research · 09.11.2023 · 19min read

Is life a pendulum constantly swinging between the PTO (paid time off) you just had and the next PTO you’re going to request?

Luckily for you, the Appinio Hype Tracker is here to sweeten this in-between time.

The travel industry is an interesting one as it has seen its fair share of changes and challenges in recent years. From the ongoing impact of the COVID-19 pandemic to the growing awareness of sustainability concerns, there's much to unpack. We'll delve into the heart of these matters and provide you with a detailed look at how American travelers are navigating this dynamic landscape.

Appinio has surveyed a nationally representative sample of 1000 Americans, and investigated everything from travel frequencies and accommodation preferences to the burning questions about sustainability and the overtourism phenomenon. By the end of this blogpost, you'll have a comprehensive overview of the state of the US travel and tourism industry in 2023, and a wealth of statistics, facts, and insights to keep you informed and inspired.

Key takeaways from the Appinio Hype Tracker Report on travel & tourism

Big on domestic travel  Domestic travels keep driving the industry in the US. American holidaymakers keep exploring the wonders of their home country. Travel behavior in 2023 Soaring inflation led to reduced travel frequency and closer-to-home destinations. Travel companions varied, with family travels being the most common ones. Off-peak travel gained popularity, offering quieter and more affordable experiences. Sustainability and climate-conscious travel American travelers are starting to place importance on sustainability in their travel decisions. Many seem to be willing to pay more for climate-friendly options when traveling, i.e. paying more for accommodations. However, there is a reluctance to limit air travel, possibly due to short PTO and the desire for longer, more relaxing vacations.

💡 Ready for take-off? Then download the Hype Tracker Report for free!

Download the Appinio Hype Tracker Report on Travel & Tourism with Jonas Upmann from HomeToGo

Status quo of the travel & tourism industry in the US

The travel and tourism industry is dynamic by nature and is constantly shaped by factors such as global events, evolving consumer preferences, and technological advancements. But since the COVID-19 pandemic, the industry has been struggling to find its footing, we could say, it got long covid.

Domestic leisure travelers have historically accounted for the majority of travel spending throughout the country. In 2021, the total direct travel spending of domestic leisure travelers in the US amounted to 751 billion US dollars. Meanwhile, during that same year, international travel spending in the US amounted to only 40 million, Statista says.

The firm has also projected that the revenue in the Travel & Tourism market is to reach US$190.40bn in 2023, and that revenue is expected to show an annual growth rate (CAGR 2023-2027) of 3.17%, resulting in a projected market volume of US$215.70bn by 2027.

Travel behavior of American holidaymakers in 2023

Yet US holidaymakers are undeterred.

The disruption of travel altogether and business-as-usual practices was so profound that issues emerged during the pandemic that keep interfering with travelers till this day. American travelers had to fight with higher prices than usual, cancellations, long waits and poor customer service: the airline industry is still struggling to catch up to this newly found hunger for travel. According to Forbes Advisor : “Now that we’ve made it through the initial push of revenge travel , there’s reason for travel demand to slow down. Continuing inflation, mass layoffs and a potential recession are impacting households.”

Misery loves company, right?

The Appinio Hype Tracker Report shows that

• 46% (strongly) agree that due to inflation, they reduced the number of trips they made this year.
• 44% (strongly) agree that due to inflation, they chose holiday destinations closer to home.

Domestic vs. international travel

The debate between domestic and international travel remains at the forefront of travel decisions. 

But Americans have made up their mind a long time ago: domestic travel beats international travel.

Nevertheless, international travel kept its allure.

Travelers seek adventures and sunshine abroad, as demonstrated by 37% of American holidaymakers having gone / going to international destinations.

The Appinio Hype Tracker data also show an interesting difference between age groups: Baby Boomers are the most likely to travel domestically (73%), while Gen Z the most likely to travel internationally (46%).

Long vs. short haul

The choice between long-haul and short-haul destinations is another important aspect of travel behavior. 

Is a weekend enough to unwind or are Americans packing anti-jet-lag remedies with them?

It looks like Americans seem to prefer short trips (56%), the convenience and cost-effectiveness could be factors travelers take into account. 

On the other hand, the promise of far-flung adventures, cultural exploration, and new experience continues to captivate a significant portion of American travelers (44%).

The Appinio Hype Tracker data also show an interesting difference between age groups once again: 45-54 years-olds are the most likely to do short trips (60%), while Gen Z are the most likely to do long trips (48%).

Travelling in company

American holidaymakers exhibit diverse preferences when it comes to companionship during their journeys. 

• Family vacations remain a cherished tradition for 36% of American travelers, 35-44 years-olds are the most likely to travel with family (42%).
• 26% of American holidaymakers traveled or will travel solo this 2023, Baby Boomers seem the most likely to do so (30%).
• Couples seeking romantic getaways are a substantial portion of travelers, 20% of American travelers do so. Baby Boomers are the most likely to travel with their significant other (33%).
• Group travel seems to be the least popular option, as only 17% had done so. Gen Z are the most likely to travel with a group (24%).

Peak season vs. off-peak

Travel patterns in 2023 reflect a noteworthy trend where American consumers are increasingly looking beyond the traditional peak season. 

Nearly one in two (49%) are more inclined to travel off-peak . This means that many travelers are exploring the charm of destinations during the quieter months, taking advantage of smaller crowds and often more affordable prices.

Booking habits

The way Americans book their trip has evolved, reflecting the digital age's influence. 

Over the years, there has been a significant shift towards online platforms and apps for booking flights, accommodations, and activities. These platforms offer convenience, a wide range of choices, and often competitive prices, in fact nearly two thirds (63%) of US travelers have been booking their accommodation online, both desktop and mobile. 

However, traditional travel agencies still hold sway with a portion of the population (29%), especially for those who value personalized service and expert advice.

💡 Need more insights to feed your roadmap to your holiday?

Americans’ accommodation preferences

Accommodation is a critical piece of any travel puzzle.

Will the bed be comfortable enough, or are the pillows as hard as your mum’s comments on your new haircut? Is the location nice and quiet, or would you need earplugs to be able to sleep? How are the vibes at the reception, is the staff helpful or are they scrolling on TikTok all day long?

These are all legitimate questions that every traveler asks themselves when booking an accommodation, hoping they haven’t been scammed!

Let’s deep dive into their habits and trends and understand what they are looking for.

Accommodation

When it comes to accommodation, American travelers display a wide spectrum of preferences. 

• Traditional hotels continue to be a top choice for 72%, offering a combination of comfort and amenities. 
• Vacation rentals like AirBnB or HomeToGo, and resorts come both in second (38%).
• B&B ranked third at 27%.

When it comes to vacation rentals, vacation homes are the most popular choice (59%), followed by beach houses (56%), the latter ones being a must for 45-54 years-olds at 66%.

Cabins & cottages rank third (48%), but they are the go-to for Baby Boomers (52%).

Alternative lodging options

Beyond the conventional choices, travelers are increasingly embracing alternative and unconventional accommodations. Tiny houses , often nestled in picturesque natural settings, provide a cozy and minimalistic escape. Houseboats offer a unique way to stay right on the water, allowing travelers to drift off to sleep with the gentle sway of the waves. 

These alternative options cater to those seeking an offbeat and memorable stay. However, these options are not often used by US travelers, 67% of them say they never used alternative lodging.

Despite looking like the cutest thing on earth, these accommodations often have limited space, making them less suitable for larger groups and extended stays. Comfort and amenities may not match traditional lodging, and accessibility, privacy, seasonal limitations can be factors to weigh. Safety, sanitation, and lack of standardization are also concerns, while high demand during peak travel times may affect booking availability.

Factors influencing accommodation choices

The factors influencing accommodation choices are multifaceted. 

• Budget considerations play a crucial role, 70% travelers seeking affordability when booking an accommodation.
• Location , proximity to attractions, and the ease of transportation are also key factors for 63%.
• Comfort , of course, makes it to the third place with 43% looking for a comfortable and pleasant accommodation to relax after a day of exploration.
• 39% look for the amenities like pools, gym or pet-friendly lodging, meaning that travelers are not satisfied with “just a place to sleep” anymore.
• One third (32%) decide after careful research and take into account reviews and ratings .

Willingness to pay for premium amenities

Many (41%) American travelers are increasingly willing to invest in premium amenities that enhance their overall travel experience. These amenities can include spa services, fine dining, private pools, and more. The willingness to pay extra for such features demonstrates a desire for a higher level of comfort and indulgence during their trips.

💡 Packing for your trip? Then don't forget to download the Hype Tracker Report for free!

Insights into Americans’ climate-conscious choices when travelling

As the travel industry in the United States evolves, one significant transformation is the increasing importance of sustainability in travel decisions. American travelers are now placing a greater emphasis on making environmentally responsible choices, from their accommodation to their mode of transportation.

Willingness to pay more for climate-friendly options

More than two thirds (67%) of travelers are willing to pay a premium / additional fee to choose a more climate friendly travel option. The desire to minimize the carbon footprint of their journeys has become a driving force behind their travel decisions. However, when asked exactly how they’d like to contribute to a more sustainable way of travel:

• 48% would be willing to pay higher prices for accommodations ,
• 35% would be willing to pay higher prices for transport ,
• 17% would be willing to pay higher city taxes .

Efforts to be more climate-friendly

As climate change awareness continues to grow, some American travelers are contemplating the need to limit their journeys for climate reasons.

One third (33%) state they have been trying to reduce the number of their trips in order to be climate-friendly, but the striking majority doesn’t think of refraining from traveling when and how much they want/can.

Willingness to limit travel for climate reasons

A small portion of travelers is willing to reduce their travel frequency or travel shorter distances to minimize their carbon footprint.

And, when asked whether they’ll be willing to travel only once a year by plane, American holidaymakers were split, with 47% saying they wouldn’t want to limit their air travel.

Unsurprisingly, Gen Z, the most vocal generation about climate change and the need to tackle the climate crisis as fast as possible, seem the most likely to be wanting to limit their travel. While Millennials seem the least likely to be limiting their air travel.

All considered, it is clear that this unwillingness to limit their air travel goes deeper than not wanting to be climate friendly. Consumers may not want to give up air travels for multiple reasons: 

• PTO is often short, so having to spend more time traveling by train or car could actually shorten the holiday and dampen the relaxation effect a holiday is supposed to give.
• For those living in one state or country but having family or business ties in another, air travel is often the most practical way to stay connected.
• Air travel opens up opportunities for adventure and exploration, allowing people to discover new places and create memorable experiences.

The overtourism phenomenon

As travel and tourism continue to thrive in the United States, the concept of overtourism has started to make an appearance. 

Overtourism represents a complex challenge, where the popularity of a destination can sometimes lead to adverse consequences, including overcrowding, environmental degradation, and cultural erosion.

Awareness of overtourism phenomenon

Overtourism has become a buzzword in the world of travel only recently. 

In fact the majority (62%) of Americans have never heard of this term and 23% heard of the term but aren't sure of what that means.

It is clear that not many are aware of the challenges posed by overtourism, which often involves crowded destinations, environmental degradation, and strained local resources, and how this phenomenon will be changing the travel & tourism industry. 

Many popular destinations like Florence , Venice (Italy) and Mount Fuji (Japan) are thinking of introducing a set number of visitors per day to limit disruptions. The city of Florence has even introduced an Airbnb ban in the city center, as vacation rentals were robbing residents of housing.

Other regulatory measures are visitor quotas, limited access to sensitive areas, and the implementation of tourist taxes to manage the influx of visitors.

It’s clear that economies heavily dependent on tourism are now starting to see the dark side of the tourists influx and are starting to think of measures for preserving the integrity of the destination and ensuring a positive experience for both travelers and local residents.

Attitudes toward measures to combat overtourism

In response to the overtourism phenomenon, American travelers exhibit a range of attitudes and opinions regarding the measures to combat it.

Nearly one in two (45%) Americans (strongly) agree with implementing measures against overtourism. However, and funnily enough, they wouldn’t be willing to pay higher city taxes (previous slide), an extremely popular measure that most saturated holiday destinations have introduced.

The overtourism phenomenon is an issue that is still failing to capture the attention of American travelers, and their attitudes towards addressing it reflect their lack of knowledge.

New trends shaping the travel and tourism industry

The world of travel and tourism has been always witnessing fascinating transformations and several trends have been shaping the industry. 

Luckily, we had an amazing expert to guide us and make sense of the travel and tourism industry: Jonas Upmann from HomeToGo , the marketplace with the world's largest selection of vacation homes.

Jonas is the Head of Consumer Communications, with expertise across content marketing, PR (digital and traditional), and SEO, alongside more than eight years of experience in one of Berlin’s leading travel tech companies, Jonas is a seasoned industry professional and a true travel expert. Additionally, Jonas has lectured in PR at the Hochschule für Technik und Wirtschaft Berlin, and is employed as a guest lecturer for content marketing at the Swiss Zurich University of Applied Sciences with a focus on storytelling and the distribution of content. Combining a classic PR background with modern inbound marketing techniques, Jonas' focus at HomeToGo is driving impactful coverage of HomeToGo and the HomeToGo Group's brands on top domains, creating brand awareness and SEO visibility to increase organic traffic.

Jonas gave us insights on the newest and hottest trends in the travel and tourism industry.

• One such trend that's gained immense traction is the habit of booking trips well in advance . American consumers are showing a very high level of curiosity and awareness when it comes to planning their journeys, and the buzz surrounding this trend is the biggest recorded by the Appinio Hype Tracker. The idea of securing travel plans ahead of time is a hot topic of discussion in consumer circles, reflecting multiple consumers' needs, being cost-effective in this difficult financial period, but also having something to look forward to. 
• Domestic travel is a very big hype for Americans. This is the second biggest hype for buzz, and level of curiosity and awareness are also very high. This is explained by the bond Americans have with their country and their desire to keep exploring the United States.
• Saving money by cooking in a vacation rental vs. dining out seem to win Americans’ favor. It is the third biggest hype for buzz. The data reveals an interesting pattern where the trend of cooking at a vacation rental to save money versus dining out with high levels of curiosity and awareness. This suggests that the concept of saving money by preparing meals at a vacation rental resonates with a broad demographic spectrum and being on holiday doesn’t necessarily mean always dining out.

In the ever-evolving realm of travel and tourism, consumers are the biggest players, continually adapting to global shifts, emerging trends, and shifting priorities. The Appinio Hype Tracker Report on the status travel and tourism industry in 2023 has uncovered a rich tapestry of experiences, choices, and attitudes among travellers. From the impact of the COVID-19 pandemic and the resurgence of domestic tourism, the rise of sustainability consciousness, and the complexities of overtourism, travellers are embracing change with resilience and vigour. Looking forward to the travel landscape for 2024, it becomes clear that today's travellers are adapting faster than ever and keep looking for adventures, far away and closer to home. And these travellers will always find the right accommodation for every type of trip at HomeToGo.

💡 What else are fellow travellers discussing when planning their holiday? Find out on the Hype Tracker!

In the ever-evolving realm of travel and tourism, the United States stands as a dynamic player, continually adapting to global shifts, emerging trends, and shifting priorities. 

The Appinio Hype Tracker Report on the US travel and tourism industry in 2023 has uncovered a rich tapestry of experiences, choices, and attitudes among American travelers. From the impact of the COVID-19 pandemic to the resurgence of domestic tourism, the rise of sustainability consciousness, and the complexities of overtourism, American travelers are embracing change with resilience and vigor.

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06.12.2023 | 9min read

2023 a Year in Review: Exploring Consumer Trends and Insights in the US

09.11.2023 | 19min read

25.10.2023 | 11min read

Stylish, Thrifty and Versatile: The Latest DIY and Home Improvement Trends in the US

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2024 Reports

2023 reports, 2022 reports, 2021 reports, 2020 reports, 2019 reports, 2018 reports.

Year End Review 2023 & Outlook 2024

27 December 2023

ITIC’s 2023 Review and 2024 Outlook shows that Irish tourism remains robust despite domestic cost challenges and international geopolitical events. It is estimated that €5.3 billion will have been spent by international visitors while visiting Ireland in 2023 with 254,000 people working in the sector making it the country’s largest indigenous industry and biggest regional employer.

Looking ahead, ITIC forecast that Irish tourism can achieve 5% revenue growth in real terms in 2024 with the North American market offering the best prospects.

VISION 2030: An Irish Tourism Strategy for Growth

18 September 2023

Ireland’s tourism industry can be ambitious about its future whilst delivering on its environmental sustainability obligations. That is the vision outlined in this strategy by the Irish Tourism Industry Confederation (ITIC) – by 2030 the industry can be worth €15 billion to the national economy, can employ up to 350,000 people across the country, and will be delivering €3.5 billion tax receipts to the exchequer each year.

This key report recommends 38 actions to maximize potential outcomes.

11,500 hotel bedrooms needed by 2032 to meet projected tourism demand

17 August 2023

A key report by the Irish Tourism Industry Confederation estimates that there is a deficit of 11,500 tourism bedrooms in the State if Ireland is to meet projected demand over the next decade.

The report, carried out by economist Jim Power, identifies that the price of sites, allied to construction inflation, make new builds cost-prohibitive apart from selected urban hotspots and Government will have to intervene with a range of policy measures to stimulate developments.

ITIC analysis of CSO’s first Tourism Satellite Account

25 July 2023

The CSO has just released its first Tourism Satellite Account, an internationally recognised framework for measuring tourist activity. It makes for interesting reading and underlines tourism’s importance to the national economy. Using 2019 data – the last year of full data pre-pandemic – the TSA estimated that tourist activity accounts for 4.4% of the economy and employs 13% of the national workforce.

Tourism’s Budget 2024 Submission

13 July 2023

ITIC launches its pre-budget submission and makes the clear case that restoring competitiveness and maintaining investment is vital to enable Ireland’s tourism industry overcome challenges and achieve sustainable growth. ITIC argues that 5 key budget decisions should be taken to support the 20,000 businesses within Ireland’s tourism and hospitality industry.

The Competitiveness of Irish Tourism – Review & Outlook

23 June 2023

Irish tourism is at a key juncture with demand strong but supply significantly compromised and sustainability at the heart of all considerations. In that context this timely report from the Irish Tourism Industry Confederation (ITIC) looks at the competitiveness of the sector and how worrying signs of erosion need to be addressed.

Competitiveness is critical to the continued recovery and sustained growth of the sector and this important report from ITIC outlines 10 strategic recommendations as to how Irish tourism’s competitiveness can be improved.

Increase in 9% VAT rate would damage jobs and add to inflation

11 January 2023

This report by Economist Jim Power, commissioned by the Irish Tourism Industry Confederation, finds that the scheduled VAT increase from 9% to 13.5% on February 28th will damage the industry at such an uncertain time. The VAT increase could cost up to 24,000 jobs and add 4.1% inflation to the cost of accommodation and food services.

The report concludes that VAT should be kept at 9% to protect the competitiveness of a vulnerable industry particularly when key source markets are going through economic turbulence.

Irish Tourism: Recovery & Outlook

10 January 2023

What does 2023 hold for Irish tourism in these most volatile of times? And how strong was the recovery in 2022?

The Irish Tourism Industry Confederation (ITIC) has done a deep dive into the state of Irish tourism including economic analysis of our key source markets, a review of air and sea access to Ireland, and key challenges that will need to be overcome to ensure sustained recovery is secured.

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The fDi Tourism Investment Report 2023 PDF

September 14, 2023 fDi Intelligence

Investment in the global tourism cluster has started to bounce back from the lows it touched during the pandemic off the back of the steady recovery of international tourist arrivals, according to a newly released report jointly produced by fDi Intelligence and the World Tourism Organization (UNWTO).

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Sports eta releases its 2023 “state of the industry” report for the $128 billion sport tourism industry.

Top 10 U.S. states with highest economic impact generated by sports tourism in 2023 revealed for the first time

PORTLAND, Ore., April 24, 2024 (GLOBE NEWSWIRE) -- Sports ETA, the trade association for the sports events and tourism industry, released its highly anticipated annual State of the Industry Report for 2023 today. The report underscores the strength of the sports tourism sector, showcasing a direct spending impact of $52.2 billion, which generated a total economic impact of $128 billion. This monumental contribution supported 757,600 full-time and part-time jobs and contributed $20.1 billion in taxes to various sectors of the economy.

The association’s last benchmark report, “Sports Tourism: State of the Industry Report 2022” in America presented by the Sports Events and Tourism Association in partnership with the Northstar Meetings Group” was released in 2022 to benchmark 2021, and concluded that U.S. sports-related travelers, event organizers, and venues spent a total of $91.8 billion.

The study was conducted by Tourism Economics, with support from Northstar Meetings Group, the leading multi-platform brand for dedicated meeting and business planners and sports event organizers, and the presenting sponsor of the association’s “Annual State of the Industry” research report.

The analysis draws on the following data sources to quantify sports tourism, which includes adult and youth amateur events and collegiate tournaments (the economic impact analyses conducted within the report exclude professional sports and collegiate regular season games):

Sports ETA: destination membership survey data

Longwoods International: traveler survey data, including spending and visitor profile characteristics for sports tourism nationwide

Bureau of Economic Analysis and Bureau of Labor Statistics: employment and wage data, by industry

Bureau of Transportation Statistics: U.S. domestic average itinerary fares

U.S. Travel Association: domestic travel data

STR: lodging data

Sports attendance data

“The sport tourism industry continued to grow in 2023, increasing by 7% over sports traveler volume in 2022,” said John David , President & CEO of Sports ETA. “The number of sports travelers in America established a new high-water mark of 204.9 million in 2023.”

Key Highlights from the 2023 Sports ETA State of the Industry Report include:

Sports travelers spent $52.2 billion dollars in 2023 on the following:

$13.5 billion on transportation

$10.9 billion on lodging

$9.7 billion on food and beverages

Recreation, retail, and tournament operations rounded out spending, registering $6.9 billion, $6.5 billion, and $4.7 billion, respectively.

The lodging sector accounted for 21% of all sports-related travel spending. In 2023, sports-related travel generated 73.5 million room nights, which is an important factor given that hotel taxes are a primary funding source for many entities.

Top 10 States for Most Economic Impact by Sports Tourism Unveiled For the first time ever, the Sports ETA State of the Industry Report has identified the Top 10 list of states in terms of the economic impact generated by sports tourism in 2023. Data provided by sports tourism industry stakeholders and economic data were utilized in the ranking analysis. Sports tourism marketing funds and other initiatives, such as bid fees and local grants, also influence how states perform. They are:

Pennsylvania

“Each state played an integral role in sports tourism in 2023,” said David. “The addition of the Top 10 list of states generating economic impact with sports tourism allows us to analyze best practices for all of our members.”

It should be noted that some states naturally generate a larger share of the impact given the size (population and land mass), seasonality, location within the U.S. and destination infrastructure (i.e., airports, sports venues, and hotel supply).

About Sports ETA: As the only trade association for the sports events and tourism industry, Sports ETA is the most trusted resource for sports commissions, destination marketing organizations (DMOs), and sports event owners. Sports ETA is committed to the success of more than 850 member organizations and 2,400 sports event professionals. We promise to deliver quality education, ample networking opportunities, and exceptional event management and marketing know-how to our members to protect the integrity of the sports events and tourism industry.  For more information, visit  SportsETA.org .

Contact: Jackie Reau, Game Day (513) 708-5822 | [email protected]

Sports ETA releases its 2023 “State of the Industry” Report for the $128 Billion Sport Tourism Industry

PORTLAND, Ore., April 24, 2024 (GLOBE NEWSWIRE) — Sports ETA, the trade association for the sports events and tourism industry, released its highly anticipated annual State of the Industry Report for 2023 today. The report underscores the strength of the sports tourism sector, showcasing a direct spending impact of $52.2 billion, which generated a total economic impact of $128 billion. This monumental contribution supported 757,600 full-time and part-time jobs and contributed $20.1 billion in taxes to various sectors of the economy.

The association’s last benchmark report, “Sports Tourism: State of the Industry Report 2022” in America presented by the Sports Events and Tourism Association in partnership with the Northstar Meetings Group” was released in 2022 to benchmark 2021, and concluded that U.S. sports-related travelers, event organizers, and venues spent a total of $91.8 billion.

The study was conducted by Tourism Economics, with support from Northstar Meetings Group, the leading multi-platform brand for dedicated meeting and business planners and sports event organizers, and the presenting sponsor of the association’s “Annual State of the Industry” research report.

The analysis draws on the following data sources to quantify sports tourism, which includes adult and youth amateur events and collegiate tournaments (the economic impact analyses conducted within the report exclude professional sports and collegiate regular season games):

• Sports ETA: destination membership survey data
• Longwoods International: traveler survey data, including spending and visitor profile characteristics for sports tourism nationwide
• Bureau of Economic Analysis and Bureau of Labor Statistics: employment and wage data, by industry
• Bureau of Transportation Statistics: U.S. domestic average itinerary fares
• U.S. Travel Association: domestic travel data
• STR: lodging data
• Sports attendance data

“The sport tourism industry continued to grow in 2023, increasing by 7% over sports traveler volume in 2022,” said John David , President & CEO of Sports ETA. “The number of sports travelers in America established a new high-water mark of 204.9 million in 2023.”

Key Highlights from the 2023 Sports ETA State of the Industry Report include:

• $13.5 billion on transportation
• $10.9 billion on lodging
• $9.7 billion on food and beverages

Recreation, retail, and tournament operations rounded out spending, registering $6.9 billion, $6.5 billion, and $4.7 billion, respectively.

The lodging sector accounted for 21% of all sports-related travel spending. In 2023, sports-related travel generated 73.5 million room nights, which is an important factor given that hotel taxes are a primary funding source for many entities.

Top 10 States for Most Economic Impact by Sports Tourism Unveiled

For the first time ever, the Sports ETA State of the Industry Report has identified the Top 10 list of states in terms of the economic impact generated by sports tourism in 2023. Data provided by sports tourism industry stakeholders and economic data were utilized in the ranking analysis. Sports tourism marketing funds and other initiatives, such as bid fees and local grants, also influence how states perform. They are:

• Pennsylvania

“Each state played an integral role in sports tourism in 2023,” said David. “The addition of the Top 10 list of states generating economic impact with sports tourism allows us to analyze best practices for all of our members.”

It should be noted that some states naturally generate a larger share of the impact given the size (population and land mass), seasonality, location within the U.S. and destination infrastructure (i.e., airports, sports venues, and hotel supply).

About Sports ETA:

As the only trade association for the sports events and tourism industry, Sports ETA is the most trusted resource for sports commissions, destination marketing organizations (DMOs), and sports event owners. Sports ETA is committed to the success of more than 850 member organizations and 2,400 sports event professionals. We promise to deliver quality education, ample networking opportunities, and exceptional event management and marketing know-how to our members to protect the integrity of the sports events and tourism industry.  For more information, visit SportsETA.org.

Contact: Jackie Reau, Game Day

(513) 708-5822 | [email protected]