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Is Vrbo Trip Protection Worth It? Exploring the Benefits, Coverage and Cost-Benefit Analysis

By Happy Sharer

Introduction

Vacations are a time for relaxation, exploration and adventure, but they can also come with a lot of uncertainty and risk. Enter Vrbo Trip Protection, an insurance policy designed to provide travelers with peace of mind while they explore the world. In this article, we will explore the benefits of purchasing Vrbo Trip Protection, what types of situations it covers, how to understand its coverage, and ultimately whether or not it is worth it.

Definition of Vrbo Trip Protection

Vrbo Trip Protection is an insurance policy offered by Vrbo, a vacation rental marketplace, that provides travelers with financial security and peace of mind while they’re away from home. The policy covers a variety of situations, such as trip cancellation, medical expenses, loss or damage to property, and personal liability.

Overview of the Problem

Travel can be unpredictable, and there’s always a chance that something unexpected could happen. Whether it’s a natural disaster, illness, or any other unforeseen event, these situations can have a major impact on your wallet. That’s why it’s important to be prepared for the worst and have a plan in place to protect yourself financially.

Comparison of Vrbo Trip Protection and Other Travel Insurance Policies

Vrbo Trip Protection is similar to traditional travel insurance policies in many ways. Both policies offer coverage for trip cancellation, medical expenses, loss or damage to property, and personal liability. However, there are some key differences between the two. For example, Vrbo Trip Protection offers more comprehensive coverage than traditional travel insurance policies, which tend to only cover certain situations. Additionally, Vrbo Trip Protection offers more flexibility when it comes to the duration of coverage, allowing travelers to extend their policy if their trip is extended.

Exploring the Benefits of Purchasing Vrbo Trip Protection

When it comes to travel, there are few things more important than having peace of mind. With Vrbo Trip Protection, travelers can rest assured knowing that they are covered in the event of an emergency or unexpected situation. Additionally, Vrbo Trip Protection provides travelers with financial security, ensuring that they won’t suffer financially if something goes wrong. Finally, Vrbo Trip Protection offers flexibility, allowing travelers to extend their policy if their trip is extended.

What Types of Situations Does Vrbo Trip Protection Cover?

Vrbo Trip Protection covers a variety of situations, including trip cancellation, medical expenses, loss or damage to property, and personal liability. If a traveler has to cancel their trip due to a covered event, such as a natural disaster or illness, Vrbo Trip Protection will reimburse them for their nonrefundable costs. Additionally, if a traveler is injured or becomes ill while traveling, Vrbo Trip Protection will cover their medical expenses. Vrbo Trip Protection will also cover any lost or damaged property, as well as any legal fees incurred if a traveler is sued for personal liability.

A Guide to Understanding Vrbo Trip Protection Coverage

Before purchasing Vrbo Trip Protection, it’s important to understand the coverage that it provides. While Vrbo Trip Protection covers a variety of situations, there are some exclusions and limitations that travelers should be aware of. For example, Vrbo Trip Protection does not cover pre-existing conditions, so travelers with pre-existing conditions should purchase a separate policy. Additionally, Vrbo Trip Protection has certain limits on the amount of coverage provided, so travelers should make sure to read the fine print before buying a policy.

Examining the Cost-Benefit Analysis of Vrbo Trip Protection

When deciding whether or not to purchase Vrbo Trip Protection, it’s important to consider the cost-benefit analysis. The cost associated with Vrbo Trip Protection depends on the length of the trip, the destination, and the number of travelers. Generally speaking, the cost of Vrbo Trip Protection is relatively low compared to the potential benefits that it provides. By purchasing Vrbo Trip Protection, travelers can rest assured knowing that they are financially secure in the event of an emergency or unexpected situation.

Pros and Cons of Purchasing Vrbo Trip Protection

When it comes to Vrbo Trip Protection, there are both pros and cons to consider. On one hand, Vrbo Trip Protection provides travelers with peace of mind and financial security in the event of an emergency or unexpected situation. Additionally, Vrbo Trip Protection offers more comprehensive coverage than traditional travel insurance policies, and it allows travelers to extend their policy if their trip is extended. On the other hand, Vrbo Trip Protection has certain exclusions and limitations that travelers should be aware of, and the cost may be too high for some travelers.

In conclusion, Vrbo Trip Protection is a great option for travelers who want peace of mind and financial security while they’re away from home. While there are some drawbacks to purchasing Vrbo Trip Protection, such as exclusions and limitations, the benefits far outweigh the costs. Ultimately, the decision to purchase Vrbo Trip Protection is up to each individual traveler, but it is certainly worth considering.

Summary of Findings

This article explored the benefits, coverage, and cost-benefit analysis of Vrbo Trip Protection. We found that Vrbo Trip Protection provides travelers with peace of mind, financial security, and flexibility, and that it covers a variety of situations, such as trip cancellation, medical expenses, loss or damage to property, and personal liability. We also examined the cost-benefit analysis of Vrbo Trip Protection and outlined the pros and cons of purchasing the policy.

Recommendations

If you’re planning a vacation, we recommend that you consider purchasing Vrbo Trip Protection. While there are some drawbacks to the policy, the benefits far outweigh the costs. Be sure to read the fine print carefully, so that you understand the coverage and exclusions, and make sure to compare Vrbo Trip Protection to other travel insurance policies to ensure that you’re getting the best deal.

(Note: Is this article not meeting your expectations? Do you have knowledge or insights to share? Unlock new opportunities and expand your reach by joining our authors team. Click Registration to join us and share your expertise with our readers.)

Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a passion for learning and enjoy explaining complex concepts in a simple way.

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Vrbo Cancellation Policy (Custom, Moderate & Strict Options)

Navigate Vrbo's cancellation policies with ease! Learn the differences between custom, moderate, and strict options for a hassle-free travel planning experience.

Vrbo is one of the most popular sites for travelers to reserve one-of-a-kind vacation housing and for hosts to rent their extra space to visitors. They offer a great alternative to hotels. Allowing visitors to rent out a comfortable home over a stuffy double queen room! However, they tend to have a pretty restrictive cancellation policy that can catch visitors by surprise.

Vrbo has a variety of possible cancellation policies, all of which are selected by the hosts. The most flexible allows a full refund if canceled 14-days before check-in, while the most strict requires cancellation 60 days before check-in. There is a 48-hour policy that grants you a full refund if you cancel within two days of booking.

It is always best to know your travel reservations' cancellation policy to avoid unexpectedly losing money if something interrupts your plans. Vrbo's cancellation policies may not be easy to understand for new travelers or those using the platform for the first time. So here is a simple rundown of Vrbo's cancellation policies and other information that may come in handy!

What is Vrbo's Cancellation Policy?

Vrbo's setup does not have a singular cancellation policy that every listing follows.  Hosts can choose their policy to determine how flexible they would like to be. Cancellation policies range from flexible, moderate, firm, strict, and absolute.  These policies tend to what two different deadlines. If you cancel before the first deadline, then you will receive a full refund. And if you cancel by the second, you will receive a 50% refund. After those dates, you will not get one at all.

It can feel like a lot of information, but Vrbo makes it easy by labeling these policies with the deadlines you need to remember!   Below we break down each of those possibilities you could run into with your Vrbo booking. All to help clarify what kind of refund you could be entitled to!

What are the Vrbo's Cancellation Options?

Vrbo does have a handful of cancellation policies that can be selected by the hosts! These range from flexible 14-day full refunds to a strict 60-day refund policy. They all follow a similar structure, with one deadline enforced for a full refund and another for a 50% refund.

The oddballs are the custom policy, which is designed by the host, and an absolute no refund policy. Here are a few more details on each option to be aware of!

Custom Policy

Vrbo does allow its hosts to create a custom cancellation policy, although you will likely not run into it often . This custom policy does not have a general set of guidelines to follow, so it is hard to determine what you should expect if you see this term on your Vrbo booking. Essentially, custom policies will have different cancellation terms and fees associated with them than the standard Vrbo policies.

If this comes up on a property you are interested in, be sure to read the unique policy before making your reservation. It is the best way to avoid potential fees if you need to cancel.

The terms of these policies are usually available for you directly on the property page. However, if you can not find the cancellation policy on the property page, you should contact the host directly to clarify their cancellation terms.

Relaxed: 14 - 7 Day Policy

Vrbo's first and most relaxed cancellation policy is the 14 to 7-day policy. This is the most flexible as it allows you the most time before your reservation begins to cancel. Cancellation policies with this company tend to be pretty strict, so this is the best setup you could get.

The policy goes like this; you will reticence a 100% refund if you cancel at least 14 days before check-in. This also means you will face no cancellation fees so long as you cancel two weeks ahead. However, if you cancel between thirteen & seven days before check-in you will get a 50% refund (minus the service fee).

With this policy, if you cancel the reservation after the 7-day mark before your check-in, then you will receive no refund at all. So if you cancel before the 14-day mark you get a complete refund . And if you cancel before 7 days you get half of your money back!

Moderate: 30 - 14 Day Policy

Next is the moderate cancellation policy. It follows a very similar setup to the relaxed policy but with a less forgiving expiration time! It is likely the most common policy you will run into, as it works well for those who plan their trips far in advance while also being protective of the hosts' income.

For this policy, you will receive a full refund if you cancel your reservation at least 30 days before check-in. If you cancel your trip later, between 29 and 14 days before check-in, then you will receive a 50% refund, excluding the service fee. Finally, if you cancel after the 14-day cut-off, then you will receive no refund at all.

Hosts' love this policy as it still protects them while not scaring away too many potential visitors. This policy can be shown in many ways but is typically displayed with the '30 to 14 Day Policy'. So keep an eye out for it!

Firm: 60 - 30 Day Policy

The firm cancellation policy only works for those booking their reservations pretty far in advance. Much like the other policies so far, this one has deadlines from 60 to 30 days before the reservation. Meaning you still have a chance at a full refund if you cancel two months before your reservation begins.

As with the other policies, you will receive a 100% refund if you cancel at least 60 days before check-in. If you cancel between 59 and 30 days before check-in, you will receive a 50% refund minus the service fee. And you will receive no refund if you cancel less than 30 days before check-in.

Since it is not ideal for spontaneous travel, you will see this policy on large and very popular properties. Hosts use this policy to protect themselves from losing lots of money preparing houses and missing out on paydays if people cancel late.

Strict: 60-Day Policy

Vrbo's most strict cancellation policy has a 60-day cut-off for refunds. It only has two rules.  So long as you cancel 60 days before your check-in, you will get a full refund.  Unfortunately, if you miss this deadline you will have no chance for a refund of any kind.

The most important difference to note with this policy is there is no 50% refund date . So it is important to be very strict and diligent when making a reservation with this type of policy. As you will not see any refund if you cancel after the 60-day mark. This is also the most important policy to keep an eye out for, as it could cost you the most.

No Refund Policy

Vrbo has a No Refund policy, which is pretty straightforward!  If you do not cancel your reservation within the initial 48-hour window, then you will not get a refund if you cancel and face some potential fees.  This policy is not uncommon for Vrbo so it is best to be certain of your reservation before you pay! 

No refunds are very normal for special Vrbo deals! If you find a property with a huge holiday or special discount, then it is very likely it will have a no-refund policy. This is very typical of all travel reservation companies. It is a good policy to keep in mind if you come across an incredible deal.

Does Vrbo Have An Extenuating Circumstances Policy?

Vrbo does have an extenuating circumstance policy, but it is best to contact Vrbo if this is the reason for your cancellation. Extenuating circumstances are those far outside your control, such as natural distorters or global pandemics. The line is not set in stone, so it is best to get in contact with Vrbo to see if your circumstances apply.

Situations such as missing a flight or having to cancel your trip due to a personal complication are not extenuating circumstances.  

However, it is nice to know that some events are covered! Meaning they do not inhibit you from getting a refund for your stay. To find out if your situation fits within their guidelines, it is best to speak with a representative to receive your refund.

What is Vrbo's Host Cancellation Policy?

Vrbo has a very simple host cancelation policy.  If your host cancels your reservation at any time, then you will receive an automatic full refund!  Vrbo understands that the host canceling on you can be incredibly inconvenient and frustrating. So you will not face any fees or penalties if the host of your reservation cancels on you.

The best part is this applies if the host cancels at any time! No matter if it is right after your booking or right before you are supposed to check in. So do not worry about getting your money if the host cancels on you, as it is not your fault!

What is Vrbo's Guest Refund and Cancellation Policy?

Vrbo does not have a cancelation policy beyond the ones selected by the hosts of each property.  There is no specific refund for guests, and your eligibility for a refund entirely depends on the hosts' policy .

This makes cancellation and refunds a lot more straightforward for guests, hosts, and Vrbo associates alike! The policy listed on your Vrbo reservation will give you everything you need to know about cancelations and refunds for the property. 

Does Vrbo Have a 48-Hour Cancellation Policy?

Vrbo does have a 48-hour cancellation policy ! The majority of companies, such as Vrbo, are legally required to have a 48-hour cancellation policy to allow to cancel penalty-free if the reservation was made mistakenly. If you miss this 48-hour mark, you will be subjected to the property's selected cancellation policy.

This means that if you cancel even 50 hours after you make the reservation, you may get no refund, depending on how soon your reservation is. So be sure to cancel in time to get that full refund!

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Thinking about making a move to New Hampshire? You're in for a treat! From the stunning White Mountains to the serene lakes, there's a spot for everyone in this charming New England state. Whether you're after the hustle and bustle of city life or the peacefulness of the countryside, New Hampshire offers a unique blend of both.

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Ultimate Guide: Best Places to Live in Alaska for Everyone - From Retirees to Families

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Ultimate Guide: Best Places in Florida for Families - Live Happily Ever After

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Ultimate Guide: Top Places in North Carolina for Retirees & More

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Ultimate Guide: Best Affordable NJ Spots Near NYC for Every Lifestyle

Living close to NYC is a dream for many, but let's be real, it can get pricey. Good news, though! New Jersey offers some gems that won't break the bank and still keep you close to the Big Apple. Whether you're after the bustling streets or a quiet corner, there's a spot for you.

Ultimate Guide: Top Vermont Havens for Everyone - From Retirees to Young Families

Thinking about making a move to Vermont? You're not alone. This charming state, known for its stunning landscapes and cozy small towns, is a magnet for those seeking a quieter, more scenic life. With its mix of vibrant communities and peaceful countryside, Vermont offers the best of both worlds.

Ultimate Guide: Best Places to Live in Arkansas for Everyone (2024)

Thinking about making a move to the Natural State? You're in for a treat! Arkansas is known for its stunning natural beauty, friendly folks, and a cost of living that's hard to beat. Whether you're drawn to the hustle and bustle of city life or the peace and quiet of the countryside, Arkansas has got something for everyone.

Idaho's Top Living Spots: The Ultimate Guide for Everyone - From Retirees to Families

Thinking about moving to Idaho? You're not alone. With its stunning landscapes and friendly communities, it's no wonder more and more people are calling it home. But with so many great spots, it can be tough to decide where to plant your roots.

Ultimate Guide: Best Places to Live in Wyoming for Everyone

Thinking about making a move to Wyoming? You're in for a treat! This state's known for its wide-open spaces, stunning scenery, and a lifestyle that's both laid-back and adventurous. Whether you're drawn by the call of the wild or the promise of a peaceful, community-focused life, Wyoming's got a spot for you.

Ultimate Guide: Top Spots in South Carolina for Young Adults - Live, Work & Play

South Carolina's charm isn't just in its sweet tea and beaches. For young adults looking for a fresh start or a new scene, it's got some hidden gems that might just be your next home sweet home. From bustling cities to cozy coastal towns, there's a spot for every vibe and ambition.

Ultimate Guide: Best Places to Live in Washington State for Everyone

Thinking about making a move to the Evergreen State? You're in for a treat! Washington's got a bit of everything, from bustling city life to quiet, cozy towns. Whether you're after the techy vibes of Seattle or the serene landscapes of the Olympic Peninsula, there's a spot just for you.

Ultimate Guide: Top Places to Live in Montana for Everyone – From Retirees to Families

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Ultimate Guide: Top Places to Live in North Carolina for Happiness, Weather & More

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Ultimate Guide: The Best Places to Live in Georgia for Everyone—from Retirees to Families

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Ultimate Guide: Best Places to Live in Indianapolis for Everyone

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Ultimate Guide: Best Places to Live in Orlando for Families & More

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Ultimate Guide: Top Places to Live in Brooklyn for Every Demographic

Brooklyn's got a vibe like nowhere else. It's where the cool kids hang and the artists create. But with so many neighborhoods, picking where to call home can feel like finding a needle in a haystack.

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San Antonio's got a vibe that's hard to beat, with its rich history, vibrant culture, and killer food scene. If you're thinking about making the move or just curious, you're in the right spot. Finding the perfect neighborhood in this sprawling city can be a bit like searching for a needle in a haystack—but a whole lot more fun.

Ultimate Guide: Best Places to Live in Kentucky for Everyone

Thinking about calling Kentucky home? You're onto something special. Known for its rolling hills, horse farms, and friendly communities, the Bluegrass State offers a unique blend of natural beauty and welcoming neighborhoods.

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Thinking about moving to Maryland? You're in for a treat! This state's got a mix of everything - from bustling city vibes in Baltimore to the laid-back, scenic beauty of its coastal towns.

Ultimate Guide: Best Places to Live in Portland for Every Lifestyle

Thinking about making Portland your new home? You're in for a treat! This city's got a vibe like no other, with its quirky culture, amazing food, and stunning nature spots. But with so many cool neighborhoods, picking the perfect spot can be a bit of a head-scratcher.

Ultimate Guide: Top Austin Neighborhoods for Every Lifestyle & Budget

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Ultimate Guide: Best Places to Live on East Coast for Everyone – From Retirees to Families

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Ultimate Guide: Top Places to Live in Washington DC for Every Lifestyle

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Ultimate Guide: Best Affordable Places to Live in North Carolina for Every Lifestyle

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Ultimate Guide: Top Family-Friendly California Locales for Every Lifestyle

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Ultimate Guide: Best Places to Live in Georgia for Every Lifestyle

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Ultimate Guide: Top Places to Live Near Orlando for Every Lifestyle

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Ultimate Long Island Living Guide: Top Spots for Everyone's Lifestyle

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Ultimate Guide: Best Places to Live in Arizona for Young Adults - Explore, Thrive, & Enjoy

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Home | Press releases | 2021 | Vrbo shares new guidance for families traveling during hurricane season

Vrbo shares new guidance for families traveling during hurricane season

AUSTIN, Texas – June 17, 2021 – Vrbo® is releasing new safety alerts and reminders to help travelers protect their beach vacations amidst an active hurricane season and record demand for summer vacation homes.

The National Oceanic and Atmospheric Administration (NOAA) has forecasted 13-20 named storms for this year’s Atlantic hurricane season, of which 6-10 could become hurricanes. Vrbo is helping travelers prepare by adding alerts and safety reminders on the website and mobile app with tips and resources for natural disasters. These alerts appear on search pages and property listings in areas that may be impacted, and within trip details and emails to travelers with bookings in potentially affected areas.

“Families are eager to finally take that long-awaited summer vacation this year, but don’t forget – summer is also when hurricane season kicks off. We’re seeing a record number of families renting vacation homes in beach destinations this summer, and experts have predicted another active hurricane season this year, which unfortunately means more families may see their trips impacted by a storm,” said Melanie Fish, Vrbo’s travel expert. “While we’d all rather be relaxing on the beach than thinking about hurricanes, getting prepared ahead of time for just-in-case scenarios can help minimize possible disruptions to your vacation and prevent headaches down the line.”

Here are tips for families renting vacation homes during hurricane season:

• Review the property’s cancellation policy – a property’s cancellation policy is set by the host so, before booking, check the policy and understand that it applies even when reservations are affected by a natural disaster. The most flexible cancellation policy provides a full refund 14 days before a trip. Travelers that need to cancel or make changes to a booking outside of the cancellation policy window need to work with the host.
• Consider buying travel insurance – travel insurance can help protect vacation plans and provide peace of mind. When buying travel insurance, review the policy to make sure it provides the right coverage for your needs, such as coverage for natural disasters or weather-related events when traveling during hurricane season. The broadest policies may cover cancellations for any reason. If a problem comes up with a trip, carefully document extra expenses and contact the insurance company as soon as possible for claims processing.
• Download a weather app – before traveling, monitor the weather for your destination and stay on top of changing conditions by downloading a weather app, like the FEMA mobile app or bookmarking the National Weather Service website. These resources provide real-time weather alerts and more information on safety precautions.
• Communicate with the host – always keep an open line of communication with the host. Travelers that have not yet arrived at their destination, or are unsure if it’s safe to travel there, should contact their host for more information regarding their reservation.
• Be prepared – when arriving at the vacation home, get to know the property and the area, and make an emergency plan in case there is potential for a natural disaster during the stay. Also consider packing and bringing an emergency kit or ask the host as they may have already prepared one for the home.

“The two most important things travelers can do before their trip to is to understand the cancellation policy for their vacation home and to buy the right travel insurance,” said Fish. “Every property, host and travel insurance policy can be unique, so make sure to double check the policies and know what to expect.”

Before booking, families should check for travel advisories and restrictions in their vacation destination and always follow health and safety guidance from health officials and local authorities. Visit  this help article  for more information.

More resources for hosts can be found here .

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together.

Since then, we’ve grown into a global community of homeowners and travelers, with unique properties around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between. 

Vrbo is part of Expedia Group and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit  www.vrbo.com . 

© 2021 Vrbo, an Expedia Group company. All rights reserved. Vrbo, HomeAway, the Vrbo logo, and the HomeAway logo are trademarks of HomeAway. 

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This type of vacation rental cancellation is on the rise. Are you next?

A few days before flying to Bali, Indonesia, I received an unexpected email from Airbnb: My host had sold my vacation home.

"We’re reaching out with the unfortunate news that your reservation was canceled," it said. "Your refund is on its way."

But wait – I didn't want my money back. I needed a place to stay while I was in Indonesia. Airbnb assured me I had nothing to worry about. It would find a new rental and cover my extra expenses. But, as always, some restrictions applied.

Check out   Elliott Confidential , the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. But don't tell anyone!

Sales cancellations are on the rise

Selling a vacation rental out from under a guest is becoming a big problem, insiders said. There are no statistics on the number of vacation rentals with active reservations that are currently for sale. But Justin Gordon, who runs the rental price comparison site HiChee , says more hosts are putting their rentals on platforms like Airbnb and Vrbo while they wait to sell their properties. He's seen the disruption it causes guests who are about to leave for vacation. 

"I felt so sorry for the guests," he said.

Did I mention the Indonesia rental? That wasn't my first cancellation. I rented a condo in Oahu, Hawaii, a few years ago through Vrbo. A week before I checked in, I got an email saying my stay had been canceled because the property was sold.

"Many homeowners are investors, buying properties low and selling high or holding them for a set number of years as a part of their financial strategy," explained Matthew Deal, managing director of Element Vacation Homes , a central Florida vacation rental company.

A cancellation can have consequences for the seller. For example, if you list your home on Vrbo, you might have to pay the platform a cancellation fee, which gets higher as your arrival day approaches. 

"In addition to financial penalties, repeat offenders may see limited search visibility on the Vrbo app and site, temporary suspension, or revocation of their Premier Host status," said spokesperson Nola Lu.

Airbnb has similar restrictions. "We expect Hosts to honor accepted reservations," said spokesperson Aaron Swor.

What are your rights when your vacation rental is sold?

If your vacation rental is sold before you arrive, you have some rights – though not as many as you'd assume.

• For rentals booked directly through the owner, your rental contract will outline your right to a refund. If you're dealing with a host who has only one rental or can't accommodate you at a different property, you'll get a full refund, but you'll have to start over and find a new vacation rental. Pro tip: Use a credit card to book. If the owner flakes out and tries to keep your money, you can always dispute the charges.
• For rentals booked through a popular vacation rental platform like Airbnb or Vrbo, the platform will offer a full refund or or accommodate you at a different rental property. If there's a price difference – and there usually is – then the platform may offer to cover the extra cost.
• If you booked through a property management company, your rights may not be spelled out in your contract, but chances are the company will have a plan "B" ready. For example, Element Vacation Rentals has a policy to promptly present multiple options to displaced guests, including comparable properties from its portfolio and those of its competitors. Ask about the policy before you make a reservation.

At least, that is what's supposed to happen if there's a cancellation. But let's talk about what actually does happen.

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What if an owner sells a vacation rental?

When an owner sells your vacation rental from under you, you'll probably feel confused and upset. And even as you're processing the loss of your rental, your host may ask you for a favor.

When the owners of Gerri Detweiler's Airbnb rental sold their place, her host asked her to cancel the rental. The reason? The host didn't want to incur a fee from Airbnb. So Detweiler, a personal finance expert from Sarasota, Florida, canceled the stay. 

"I didn't bother booking another rental with Airbnb," she said.

For both of my cancellations, I had no choice. I was only days away from checking in. 

To their credit, both Airbnb and Vrbo helped me. Vrbo found a new rental in Hawaii and covered the price difference. Airbnb offered a coupon and sent me a few options for a replacement rental in Bali. The only one available on such short notice was thousands of dollars more than my original rental, so Airbnb increased the amount of the coupon to cover the extra cost.

The difference between the platforms was in their approach to the situation. Vrbo transferred me to a special team that took care of everything quickly. With Airbnb, it felt like more of a negotiation. But in the end, I was grateful to have the protection of both vacation rental platforms.

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This could happen to you

This isn't an abstract issue. Two of this year's hottest housing markets – Orlando and Tampa, Florida – are popular with vacation renters and likely to have lots of homes that are also on the market. 

But that's not the real problem. It's that most vacation rental customers don't know their rights when they rent. They either assume they have no choice but to take the refund and that they're on their own. Or they believe the vacation rental company must find them a comparable rental and cover any price difference. 

But you're not on your own unless you rented directly through an individual – and even then, the previous owner may be able to refer you to another rental. And your vacation rental platform won't automatically find you a new place and pay for it. You may have to negotiate.

The best solution is disclosure. Vacation rental owners should tell you if their property is for sale. Then you can make an informed decision about whether you still want to rent the place – and take your chances.

Elliott's tips for avoiding a vacation rental cancellation

Getting surprised by a vacation rental sale is preventable. Here are a few strategies:

• Talk to the owner : Before you rent a vacation home, ask if the place is for sale. If it is, ask what would happen if the unit were to be sold. If it's sold, talk to the new owners," said hospitality consultant Steve Turk. "See if they'll honor your reservation."
• Read the reviews – all of them : If you're renting on a popular platform, don't just skim the reviews. Read them. Sometimes, hosts will stop caring about their rental unit if they know they're going to sell. "Check to see if recent guests have posted any negative reviews," advised Pete Evering, a business development manager at Utopia Property Management , a rental management company.
• Do your research : If you have the address of the rental, run a quick online search. If it shows up on Zillow or Realtor.com , you know you have a problem. Gordon from HiChee is considering developing technology that would notify travelers in case their booked rental shows up for sale on the internet.

Christopher Elliott  is an author, consumer advocate, and journalist. He founded  Elliott Advocacy , a nonprofit organization that helps solve consumer problems. He publishes  Elliott Confidential , a travel newsletter, and the  Elliott Report , a news site about customer service. If you need help with a consumer problem, you can  reach him here  or email him at  [email protected] .