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Answers for all those questions you might still have

Planning for and departing on your next trip often comes with a few questions. We've compiled our most frequently asked questions in one spot so you can quickly find the answers you need. Click the tab below to find the questions relevant to where you are in the travel process.

Last Minute Travel Changes

General Information

Planning Your Trip

Before You Leave

While You're There

After You've Returned

Q: What options do I have to change my booking due to the current pandemic?

A: As Vacation Express continues to monitor the information coming from the CDC about the novel coronavirus [COVID-19], we want to keep our travelers' best interest in mind and ensure everyone is well informed concerning their bookings with us. We recognize that there is uncertainty about traveling abroad, so we have an updated final payment due dates along with new cancellation policies for those scheduled for travel in the near future. Further information and details can be found on our Vouchers, Rebooking & Extending page.

Q: What are the latest requirements for U.S. citizens returning home?

A: In response to COVID-19, the Centers for Disease Control and Prevention [CDC] requires a negative COVID-19 viral test [NAAT or antigen] for all air travelers entering the U.S. regardless of vaccination statu s. Effective December 6, 2021, travelers are required to provide a negative test result [paper or electronic copy], taken within 1 day of return flight to the U.S., to the airline or they will be denied boarding for their return flight. We highly recommend taking a printed copy of the test result with you to the airport. More details and in-destination testing locations can be found on our Hotel Testing page.

Q: Where can I find requirements for entering foreign countries?

A: Find the latest destination entry requirement updates on our Entry Requirements page.

Q: Who is Vacation Express?

A: As one of the largest tour operators in the Southeastern United States, Vacation Express has provided air/land vacation packages for over 30 years. We work with hotels and resorts in over 20 different destinations across the Caribbean, Mexico, and Costa Rica to bring you the best deals possible. Whether you're looking to travel last minute for a romantic getaway or looking for early bird specials for the whole family, we're sure to have the perfect hotel or resort for you. Be sure to check out our interactive map of the beautiful destinations we travel to, browse our hotel partners by brand , or check out our best limited-time offers . You can also read more out more about us here.

Q: How can I contact Vacation Express?

A: You can connect with our Contact Center by phone at 1-800-309-4717 , online by completing the form found here or by email at [email protected] .

Hours of Operation --> 5:00am-12:00am ET

Holiday Hours: --> --> --> --> New Year Day, Sunday, Jan 1 8am - Midnight ET

Q: What are Vacation Express Exclusive, Non-Stop Flights?

A: In an effort to provide you the lowest possible prices, Vacation Express charters airplanes to offer our own non-stop flights that depart from select cities across the U.S. Our flights always leave in the mornings and return in the afternoons to maximize your vacation time. See a full schedule of Exclusive, Non-Stop Flights here .

Q: What's the difference between "Non-Stop", "Direct" and "Round-Trip" air?

A: Here at Vacation Express, Non-Stop is just that — a non-stop flight from your departure city to your destination, on one of our Exclusive, Non-Stop Flights, as described above. Direct flights make a single stop to pick up additional passengers; you do not disembark to transfer to a different flight or plane. Round-Trip flights are trips booked on regular scheduled flights on various airlines and could possibly include a layover or transfer to a connecting flight.

Q: Do you offer promo/discount codes?

A: From time to time we will offer coupon codes that can be applied to new bookings for instant savings. Our coupon codes often change so be sure to check our Coupon Code page often if you're planning a trip to see if there's something for you!

Q: Do you match pricing with competitors?

A: We do. Please review our Price Match Policy for details and instructions on how to get the best possible deal on your dream vacation.

Q: When do I have to cancel my booking?

A: You must cancel your vacation within 72 hours of departure. More details on our cancellation policy can be found in your documents or in our Terms and Conditions.

Q: What's the age limit for children to be charged "child" prices?

A: Every hotel has different age requirements that are considered for child pricing. For most hotels, child rates are applied to children aged 12 and under at time of travel. Other hotels specify a child's age limit to be 11, 14, or even 17 years of age. A hotel's maximum kid's age can be found on its hotel page.

Q: Where can I find check-in/check-out times, dining dress codes, and other information about a particular hotel?

A: Each of our hotel pages, which can be found by destination under the "Hotels" drop-down menu at the top of this page, has all the information you'll need for every hotel, including its star rating, meal plan, kid's ages, room categories, available services, amenities, restaurants, activities and more. Feel free to explore our extensive list of hotels and resorts in each of our beautiful destinations to find the perfect match for you.

Q: What are "resort credits", and how can I use them?

A: Resort Credits/Coupons are promotions offered directly by the resort to add extra value to your vacation package. Your resort credits can be used for services provided by the resort that usually are provided for a cost, such as spa treatments, motorized watersports, golf fees, etc. The credits usually have limitations, caps or a maximum amount of the resort credit that can be applied to each applicable activity or service. Please note that resort credits have no monetary value, nor are they transferrable, redeemable for cash or able to be saved or used on future stays.

Q: What is included at "All-Inclusive" hotels?

A: Along with your accommodations, all-inclusive hotels and resorts include all meals and drinks, as well as daily and/or nightly entertainment and activities, all in one price. Other services, such as room service, spas, premium restaurants, child care, or premium meals and top-shelf alcohol may incur additional charges. All of our hotel pages,which can be found by destination under the "Hotels" drop-down menu at the top of this page, list what is and is not included in their packages. Every hotel is a little different, so be sure to choose the right hotel for you.

Additionally, packages offered through Vacation Express may include amenities or upgrades not offered elsewhere, so be sure to explore all of our exclusive limited time deals!

Q: What are "Breakfast Plans" and "European Plans"?

A: Hotels offering Breakfast Plans include only breakfast with your room accommodations, as well as their daily and/or nightly entertainment and activities. Additional meals, snacks and beverages are usually available for purchase. Bookings made at hotels offering European Plans include only the accommodations of the room along with their entertainment and activities, if applicable. All other amenities, such as meals and drinks, are not included but are also usually available for an additional charge. Each hotel page on our website itemizes what their specific packages include. Every hotel is a little different in what is/is not offered, so be sure to choose the right hotel for you!

Q: What is a "Local Representative"?

A: All Vacation Express packages include a Local Representative —a destination specialist on hotel property—to help you, free of charge, with anything you may need during your stay: room transfers, local recommendations, airport transportation, tours and excursions, and more. Information on how to contact your local representative will be included in your travel documents or in a packet given to you by Nexus Tours before your transfer from the airport. Make sure to attend your welcome meeting with them, to schedule and confirm any pre-booked excursions, and to confirm your return transfers to the airport.

Q: What is a future travel voucher and how long is it valid?

A: A Vacation Express future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. Your future travel voucher will contain the balance of your canceled vacation with any fees removed. You can use your future travel voucher like any form of payment for your next trip. Validity dates are included on your voucher at the time you receive it. Vouchers issued between March 10 - August 31, 2020 are valid for travel until December 31, 2022 and can be used for a deposit on your next trip.

Q: What's the difference between "Shared Transfers" and "Private Transfers"?

A: A Shared Transfer is transportation between the airport and your hotel that is shared with other travelers. Depending on the location of the hotels each traveler is staying, you may have to make stops to drop off/pick up other passengers before arriving at your destination. A Private Transfer carries only the travelers within your party, so your trip between the airport and your hotel is faster and non-stop.

Q: What can I expect when vacationing overseas?

A: It is important to acknowledge that different countries adhere to their own regulations and standards for a variety of things, including food safety or facilities for those that are disabled. However, while the standard of accommodations, amenities and services differ between countries, you should expect your hotel to be comfortable, clean, safe and secure. If this is not the case, you should speak to our Local Representative in your hotel. Their available hours on hotel property may vary daily and by location.

It is also good to remember that many conveniences you might expect at home may not be available in other countries which have their own products, services, and types of food. For example, "domestic beer" to you means something completely different in another country. Also, things you may consider standard practice at home may not be available in your destination.

Additionally, keep in mind that every country has its own laws, customs, culture, sense of time, pay scales and views as to what is considered rude or polite. The way you dress, how you act, how you speak and how much you drink often labels you, either positively or negatively, and could impact the quality of your stay. Do your best to leave a good impression that reflects positively on your own person, culture and nationality.

Q: Where can I find information on group travel, such as family reunions, bachelor/bachelorette getaways or corporate events?

A: We make traveling as a group easy! Check out our Groups Services page for more information along with the great perks that we offer, or you can email [email protected] to begin planning your upcoming special event.

Q: Can I get married overseas?

A: Of course! Whether you're planning for 20 guests or 200, our Weddings & Honeymoons page has all the information on destination weddings that you'll need to begin making your special day as perfect and stress-free as possible.

Q: I am a travel agent/agency and would like to partner with Vacation Express. How do I register as an agent/agency?

• Click here for the New Agency and New Agent Application form.
• Follow the instructions found above the form on the page titled �New Agency and Agent Application� and complete the form.
• Click �SEND� at the bottom of the page to submit your application.
• Your agent profile will be available immediately for you to log in to and start booking.

Q: I have a question about paying for a booking with a future travel voucher. Who do I contact?

A: Any questions on making a payment with a future travel voucher can be sent to [email protected] .

Q: Does Vacation Express offer price matching on vacation packages?

A: Yes. If you would like to price match a vacation package, please click here and follow the instructions listed.

Q: What can I do during my vacation?

A: There are always lots of fun and exciting things to do! Horseback and ATV riding, sight-seeing tours and ziplining, snorkeling and scuba diving, sunset sailing and dinner shows, even swimming with dolphins and sharks! All of our destinations have many unique activities to experience. Each of our destination pages [these can be found within the "Destinations" drop-down menu way up top] feature our favorite things to do, plus links to everything we offer. As an added bonus, many of the tours offer special perks only for Vacation Express travelers.

Q: Do I need a passport?

A: All U.S. citizens are required to have a valid passport to enter and/or re-enter the United States via air transportation. Air travel to and from U.S. territories, such as the U.S. Virgin Islands [St. Thomas ] is considered domestic travel and does not require a passport, however, it will soon require a REAL ID. Also, your passport should not expire within six [6] months after you've returned from your vacation. Additional travel requirement information regarding passports, how to obtain one and approximate pricing can be found here . Applying or renewing a passport should be done months in advance of your trip to account for lengthy processing times. Expedited passport services incur additional fees.

Q: Do I need a visa?

A: None of the destinations Vacation Express offers require visas for American citizens if staying for a short period of time [which can be up to 30, 60, 90, or even 180 days, depending on the country]. However, some countries, such as Mexico, require tourists to purchase a tourist card for each person upon arrival at the airport. Other countries, such as the Dominican Republic, include their tourist entry fees in the purchased airfare.

Q: Do I need a REAL ID?

A: Beginning May 7, 2025, every U.S. citizen 18 years of age and older will be required to carry a REAL ID license or identification card to fly domestically within the United States. For international travel, a passport is an acceptible form of identification, and therefore a REAL ID is not required, but still a good idea to carry. A REAL ID is identified by a star shape in one of the top corners of the card. If you do not have a REAL ID, you can and will be denied boarding unless you can show an alternative form of acceptable identification, such as a passport. More information on what a REAL ID is, how to obtain one, and answers to other questions regarding REAL IDs can be found here and here .*

UPDATE: March 25, 2020 The October 1, 2020 deadline to obtain a REAL ID has been postponed until further notice due to governmental mandates and restrictions regarding the ongoing COVID-19 coronavirus pandemic.

Q: What is TSA PreCheck?

A: TSA PreCheck is a government program that provides expedited security screening at many U.S. airports by offering you the ability to bypass the standard security checkpoint when you're on your way to your departure gate. It requires filling out an online application followed by in-person interview and fingerprinting. At time of publishing, it costs USD $85, lasts 5 years, and can take up to three [3] weeks for the sign-up/approval process to complete before you can use the service when traveling. More information about TSA PreCheck can be found here and here .*

Q: What is Global Entry?

A: Global Entry is a government program that provides expedited reentry into the United States by offering you the ability to bypass the standard Customs and Border Protection checkpoint upon your return trip home. Instead of waiting in line to speak to an agent, you check-in at a kiosk and then present your receipt to an agent. At time of publishing, it costs USD $100, lasts 5 years, and can take up to five [5] weeks to complete the sign-up/approval process before you can use the service when traveling. Signing up for Global Entry also includes the benefit of automatic enrollment to TSA PreCheck. More information about Global Entry can be found here and here .*

Q: What documentation do I need if I'm a non-U.S. citizen?

A: Information for foreign/permanent residents can be found here , under "General Information & Web Links".

Q: What forms of payment does Vacation Express accept?

A: We accept payments via Visa, Mastercard, American Express and Discover credit cards, debit cards, PayPal and UpLift Pay Monthly .

Q: Can I pay for my vacation using a payment plan?

A: Yes, we offer a monthly payment plan through UpLift Pay Monthly. More information can be found here .

Q: Can I use my Frequent Flyer miles/points to pay for my vacation? Can I add my vacation to my Frequent Flyer number?

A: Our system does not allow our air-only flights or air/land packages to be purchased using 3rd party Frequent Flier miles or points. However, you can earn 3rd party Frequent Flier miles/points by applying your purchased air-only travel or air+hotel packages with us to your account. If you are purchasing a flight or package with us by using an airline-issued credit card or a credit card that has a free baggage allowance program, we must be notified at time of purchase so we can make sure you receive the appropriate benefits.

Q: Do you offer trip protection/insurance?

A: Yes, we offer three different types of trip protection which cover cancellations, missed connections, lost baggage and more, all of which are explained in detail here .

Q: Where can I find baggage information for my airline?

A: You can find baggage information for all the major airlines we currently offer on our Airline Baggage Information page. For information on baggage, possible fees, weight allotments, amenities and upgrades for Vacation Express Exclusive, Non-Stop Flights, click here .

Q: Can I book more than one room?

A: Our easy-to-use booking box at the top left of the page allows you to book up to six [6] rooms. If you need more than that, please see our Groups Services page for information on how we can help you organize a group vacation, as well as great perks that we offer. Or, you can email [email protected] . Please keep in mind that hotels have a maximum occupancy limit per room for both children and adults. This information can be found on each of our hotel pages.

Q: What should I do if I, or someone I'm traveling with, has a disability?

A: During the booking process, there will be an area where you can input any additional notes, requests, or information that you feel we may need regarding your trip. Please let us know of any special assistance you may need so we can notify and prepare your air carrier, ground transportation, and hotel services. Although we do our best to assist you in every way we can, these services may vary depending on circumstance and availability, and therefore we cannot guarantee the availability of wheelchairs at airports or within your destination.

Keep in mind that not all hotels offer wheelchair accessible rooms, and at those that do, these rooms can be requested but not guaranteed. Also, standards and regulations vary by country according to their own law, which may not be consistent with those required by the Americans With Disabilities Act within the U.S. Feel free to contact us at 1-800-309-4717 with any additional questions or concerns concerning traveling with disabilities.

Q: Can I make special requests with my booking?

A: During the booking process, there will be an area where you can write any additional requests that you feel you may need, such as cribs, car seats or joining or ground floor rooms. These requests will then be passed on with your booking. We will do everything we can to make sure you're provided with what you need, however, we cannot guarantee their availability.

Q: Why did the price I saw advertised change?

A: All of our pricing and hotel information goes through rigorous checking and double-checking to ensure accuracy at the time of publishing. However, you may occasionally see that prices or hotel amenities have changed. Unfortunately, due to the constant change in the travel industry, pricing and options can fluctuate, and sometimes quite often, especially during peak travel seasons. Therefore, all prices and descriptions listed in our ads, email campaigns, and on our website are correct at time of publishing, but are subject to change without notice.

Q: Can I receive my airline or hotel brand credit card benefits on bookings with VE? For example, incurring no luggage fee when using an airline credit card.

A: When you book a package with Vacation Express, you are paying Vacation Express, not the airline or hotel so your benefits may not apply to your booking. Please check with your credit card to find out when your benefits are applicable.

Q: Okay, I purchased a vacation package...now what?

A: Great! Just sit tight and we'll send you a confirmation email with a summary of your booking. Review it as soon as you can, and make sure all the information and spelling of names is correct! If not, let us know immediately; airlines have strict policies regarding the correct spelling of names. We will also send occasional reminders in the months or weeks leading up to your vacation to remind you to choose your seat, pre-pay extra baggage or for anything else you may need to make your vacation easier. Then, your travel documents will arrive via email twenty-one [21] days before your departure date.

For security reasons, we never mail or ship airline tickets. Most major airlines allow you to log onto the airline's website to check in and print your boarding passes, or you can check in at the airport ticket counter at least three hours prior to your flight to receive your boarding passes then.

Q: How can I view my booking?

A: Simply log into your account via the Sign In link at the top of the page. Here, you can view and print your eDocs/travel documents, choose/upgrade your plane seat, add special requests to your booking, purchase trip insurance, excursions, transportation and more.

Q: Where can I make a payment?

A: Directions on how to log into your account to apply a payment are located at the bottom of your invoice. You can also to contact our Contact Center at 1-800-309-4717 , Monday-Sunday between 5:00am-12:00am ET.

Q: There is a schedule change to my flight. What do I do?

• For a Minor Schedule Change: Most schedule changes are considered �minor� changes by the airline. In the event of a minor schedule change, whether flight time or flight number change, our system will send you an automated email with the new, updated schedule. In the event of a flight time change, which may not be as good as the original time, the airline made the change because the original flight no longer operates as planned and no other options are available. There is no need to reach out to Vacation Express regarding this change and our Contact Center cannot assist you with these minor changes. Since airlines frequently make minor changes, we highly recommend that you sign up for flight alerts with the airline directly so flight schedule changes may also be sent to you directly.
• For a Major Schedule Change: In the event of a major schedule change, we will contact you to let you know of the change. This change was made automatically by the airline and is out of the control of Vacation Express. When these schedule changes occur, the airline automatically rebooks your reservation on their next best option. Even though this new schedule may not be as good as your original flight, other of better options may simply not be available for the specific dates you are planning to travel. Note that our Contact Center cannot assist you with these major schedule changes. If you are not satisfied with the new flights offered, we suggest that you take a moment to check the airline�s website or reach out to the airline directly to inquire if other options are available. If you do contact the airline, you may be asked for your record locator or confirmation number, which can be found on your invoice. Airlines are not obligated to rebook on any available flights at no charge. However, if you send any suggested schedules to [email protected] , we will gladly review them and see how we can best assist you and whether any fees apply. Any changes after your ticket is reissued will incur change fees. To monitor future changes, we highly recommend you sign up for flight alerts with the airline directly in the even there are additional schedule changes.

Q: I received my travel documents, but it shows multiple air segments. What does this mean?

A: Unfortunately, there was a schedule change that affected your booking and we have not completed processing your schedule change. You are currently seeing both your old flights and the new flights your airline has rebooked you on. Please email our Air Department at [email protected] with your departure date in the subject line so that we may assist you. It is important that you review the schedule change section above for additional information.

Q: I need to make a name correction on an airline ticket. What do I do?

A: Any name correction, whether one letter or more, will require that your ticket be reissued and regular VE change fees will apply. You can email your name correction to [email protected] .

Q: I have a general scheduled air question. Who can I reach out to?

A: For general scheduled air related questions not related to schedule changes, you may email [email protected] . Did you know your airline record locator or confirmation number is located on your invoice? You can also add a frequent flyer number or TSA number by going to the airlines website and adding your ticket information to your account there. Seat assignments, whether free or at a cost, can also be made directly on the airline�s website.

Q: Can I book tours and excursions in advance?

A: Of course! Just log into your account via the Sign In link at the top of the page to access your account. There, you can view all the tours and excursions we offer to select what you like best.

Q: Will I be able to use my credit cards in destination, or will I need cash?

A: Almost all hotels, resorts, and commercial/retail stores accept credit and/or debit cards or even U.S. dollars. However, it is best to use local cash currency for tipping waitstaff, housekeeping, tour guides and other services, or for purchasing merchandise and souvenirs from smaller markets or vendors. Most airports have currency exchange locations, and ATMs can be found on property for many hotels, as well as within tourist districts. ATM transaction fees can occasionally be expensive, and not use the most current exchange rates.

Q: What additional fees/expenses can I expect?

A: While the majority of your vacation will be covered if you book an all-inclusive resort, here are a few additional expenses you could expect:

• Some airlines charge for checked baggage or additional carry-on luggage.
• Some destinations require visitors to purchase a Tourist Card upon arrival.
• Ground transportation to transfer from the airport to your hotel and back again if they were not part of your package.
• Hotels that have Breakfast Plan or European Plan dining options require the purchase of additional meals and drinks.
• Tips for housekeeping, restaurant waitstaff, bartenders, bellmen, tour guides, taxi drivers, etc.
• Some hotels have a small charge for top shelf alcohol and premium meals if you want to partake in them.
• Most hotels charge for premium amenities, such as spa treatments, rounds of golf, wine tastings or other offerings, but these are optional.
• Many hotels also charge for motorized watersports, such as jet skiing, parasailing, etc.; these also are optional.
• Most hotels have free Wi-Fi somewhere on property, but there may be a charge if you want it in your room or faster speeds.
• Car rentals or bus and taxi fares if you desire to leave the resort property and see the local sights.
• Tours and excursions are extra, but worth it! If you're visiting a foreign country, you'll want to experience their culture, sample their food and see the sights!
• Some excursions don't include transportation to the pick-up/drop-off site if it's not at your hotel, so you'll need to take a taxi or bus to get there.
• Some excursions don't include meals, so food and drinks will also have to be purchased, if you don't eat at your hotel beforehand.
• Also, water excursions can incur small dock fees/environmental fees or equipment rentals, especially if you want to SCUBA dive.
• Shopping or souvenirs.

Q: Where can I find information that I might need to know about the country I am traveling to?

A: Each of our destination pages, which can be found under the "Destinations" drop-down menu at the top of this page, has a "Travel Tips" link near the bottom. This links to a page that has tons of useful information, such as the time zone the country is in, the currency used, its electricity voltage, transportation assistance, climate and more.

Q: Do I need specific vaccinations or immunizations before I travel?

A: The Center for Disease Control [CDC] provides comprehensive health information for specific destinations, required vaccinations, information for travelers with special needs and updates about other health news. You can also visit the U.S. Department of State's travel website and the U.S. Customs and Border Protection [CBP] website for additional travel information.*

Q: What do I need to know if only one parent/guardian is traveling with children?

A: If a child under the age of 18 is traveling with only one parent/guardian, or with someone who is not a parent or legal guardian, U.S. Customs and Border Protection [CBP] requires that the accompanying adult have notarized documentation from the non-traveling parent[s] stating their approval for their specific travel dates and destination.

If there is no second parent with legal custody of the child [e.g., the second parent is deceased, one parent has sole custody, etc.], relevant paperwork such as a court decision, birth certificate naming only one parent, death certificate, "sole custody" or "Father Unknown" documents, etc., would need to be presented.

Please see additional information for single parents traveling with minors here , under "General Information & Web Links".

Q: Are there any guidelines on taking my pet out of the country?

A: Unfortunately, very few hotels are pet friendly, however, certified service dogs are accepted by many hotels with certain restrictions. Information on whether a hotel does or does not allow pets/service dogs is found on our hotel pages. Please keep in mind that many airlines are also beginning to restrict and even ban the travel of pets, including undocumented emotional support animals [this does not include certified service animals].

Also, while there are no duties on entering the U.S. with pets, the U.S. Customs and Border Protection [CBP] has more information on their website regarding the requirements of entering the U.S. with cats , dogs and other animals , even if they originally came from the U.S.*

Q: What should I pack?

Clothing: Planning on what to wear depends on your destination, the season, and what you plan on doing. Additionally, some hotels and resorts have dress codes for restaurants or public areas. Along with a bathing suit for the beach and comfortable clothing for walking around hotel property, you definitely don't want to forget to bring sunglasses and a hat — the sun is more intense the closer you get to the equator. Most people bring at least one dressier outfit for elegant dining and nightlife. If you are traveling during the winter, you may want to bring a light sweater or shawl because it can sometimes get cool at night. For your convenience, each of our destination's Travel Tips pages states its climate information.

As far as shoes go, sandals/flip-flops are ideal for the beach and around hotel property, but if you plan on doing a lot of shopping, exercising or active tours and excursions, make sure to bring comfortable, closed-toe shoes [these are a requirement for many outdoor excursions] along with clothes that can get dirty and/or muddy. Also, tours and excursions that involve water activities often require water shoes. Many people also bring dress shoes and heels for their eveningwear outfits.

Toiletries & Medicines: Other than your standard "of-course-I'm-bringing-that" items such as shampoo and conditioner, shaving cream and razor, a comb and/or brush, hairspray and/or gel, and a toothbrush and toothpaste, you'll want to remember to bring insect repellent, bio-degradable sunscreen [another requirement for water excursions], lip balm with a good SPF rating, dental floss, baby powder, skin moisturizer, hair bands/scrunchies/bobby pins, safety pins, rubber bands, tissues, a small washcloth or hand towel, an eyeglasses repair kit and a small sewing repair kit.

Be sure to pack a small first aid kit in your checked luggage with wet wipes, hand sanitizer, tweezers, small scissors, eye drops, cotton balls, cotton swabs, moleskin, adhesive bandages of various sizes, polysporin, various medicines for mild illnesses [such as headaches, muscle pain, indigestion, heartburn, fevers, and allergies] and especially sunburn ointments. Many people also bring motion sickness medication and ear drops.

Land Gear: Although not necessary, many people like to bring these things with them when on vacation: waist pack/money belt, small backpack for day trips, travel towel, GPS device, portable clock, mini flashlight, handheld fan, small mirror, raincoat/poncho, sleeping mask, travel pillow, earplugs, translator and/or language dictionary, binoculars, clothes pins, stain remover stick, playing cards, extra luggage locks, a portable USB external battery charger and a good book.

Also, it is a good idea to bring a laundry bag or small trash/grocery bags for dirty shoes and wet clothing, and a few smaller resealable plastic storage bags or a waterproof phone pouch for things you don't want to get sand and water in. And don't forget to bring enough power chargers and converters/adapters [if necessary] for all of your electronics!

Water Gear: Some people like to also bring their own beach and water items, such as an underwater camera, snorkeling or SCUBA equipment, swimming goggles and fins, and toys and games for the pool and beach, like sandcastle building toys, frisbees, beach balls, etc. However, beach toys can potentially take up a lot of luggage space, and since these items can be relatively inexpensive, many people purchase these kinds of items at local stores in their destination, and then leave them for other children at the hotel to play with when they return home.

Miscellaneous: Some people, especially those traveling with children, like to bring chewing gum with them on the plane to help their ears pop when the air pressure in the cabin changes due to altitude differences. Also, depending on the amount of shopping you plan on doing, many people bring an empty collapsible suitcase or duffel bag with them so they can have more luggage space for their trip back home. And don't forget to bring a pen on your carry-on luggage to fill out any forms.

Q: Can I bring my drone with me?

A: Every country has their own laws and regulations regarding the flying of drones, or radio-/remote-/app-operated [RC] vehicles. Several countries have changed and/or updated their laws recently. In many countries, you need to apply and pay for licenses, permits and/or registration for each drone before you arrive , with all required paperwork completed upon arrival. You will want to research these laws to the best of your ability or risk having your drones seized at customs and/or have to pay a heavy fine. † If you do decide to bring a drone, it is a good idea to bring documentation or proof that you purchased it before your arrival to that country, so that you are not charged a duty fee on imported products as you re-enter the U.S., as Customs might think that you purchased it abroad.

Keep in mind that many airlines have strict restrictions and regulations on how you bring your drone onto their plane and how it's packaged, especially when it comes to transporting lithium-ion batteries. Also, many hotels have their own additional rules about flying drones for the safety and privacy of their guests. It is a good idea to inquire with both your airline and hotel about how, and if , you are even allowed to bring your drone with you on vacation.

At time of this publishing, Mexico prohibits foreign citizens from flying drones weighing more than .55 lbs., and prohibits flying over people and historical sites, among many other restrictions. In the Dominican Republic, drones weighing over 4.4 lbs. requires a permit, but they still strongly suggest you obtain a permit before your arrival even with smaller drones; additional regulations apply. Recreational drone flying in Aruba, Costa Rica, Jamaica, Saint Lucia and The Bahamas is legal, and require a permit and registration prior to arrival for all drone use; additional regulations apply. Commercial drone use has its own rules, regulations, and licensing that vary from country to country. †

Q: What kinds of things are or are not allowed in my carry-on baggage?

A: The Transportation Security Administration [TSA] lists items that are prohibited from being packed in carry-on and checked luggage here .*

Q: Where do I meet my ground transportation/hotel transfer?

A: When you land at the start of your vacation, your transportation to your hotel will be waiting for you outside of the airport, after you have gone through Customs if you have purchased transfers with Vacation Express. They will be holding signs or standing behind kiosks that say "Vacation Express" as well as the name of the ground transportation company. Your travel documents will have specific details. From there, they will guide you to the transfer vehicle. If you have booked only your hotel and transportation with us, then you will need to notify us with your flight information, so we can let them know when to expect you to arrive.

At the end of your vacation, the ground transportation company will usually be waiting outside your hotel sometime after you check-out to take you back to the airport. Be sure to meet with our local representative before you leave to verify your pick-up time and location.

Please note, when flying into Cancun, there may be additional costs for ferry rides if you are staying on the islands of Cozumel and Holbox if you have not purchased them in advance through Vacation Express.

Q: Who do I contact if there are complications with my vacation?

A: Your Local Representative is there to help you with anything you may need during your stay. Their available hours on hotel property may vary daily and by location. Information on how to contact your Local Representative is included in your travel documents.

Q: Where can I purchase tours/excursions after I've arrived at my hotel?

A: Tours and excursions can be purchased from your Local Representative. Their available hours on hotel property may vary daily and by location. Information on how to contact your local representative is included in your travel documents.

Q: Are tips/gratuities expected at all-inclusive resorts?

A: Just like any other service provided to you elsewhere, tipping is optional, but often expected and highly appreciated.

Q: How much alcohol can I bring back with me?

A: At time of printing, there is no U.S. federally imposed limit on the amount of alcohol you may bring back with you for personal use, however, there are laws and regulations that vary from state to state. Generally, about one liter of alcohol per person [who are age 21 or older] may enter into the U.S. duty-free. Up-to-date information can be found on the U.S. Customs and Border Protection [CBP] website here , here and here .*

Q: What are the limits of duty-free items can I bring back?

A: Information on duty-free exemptions can be found on the U.S. Customs and Border Protection [CBP] website, here and here .*

Q: What are the restrictions on items that aren't duty-free?

A: Information on bringing back personal use items, such as food , fruits and vegetables , meats , plants and seeds , tobacco and blades , is found on the U.S. Customs and Border Protection [CBP] website.*

Q: What kinds of things can I not bring back from my vacation at all?

A: There are far too many banned items to bring back with you to list here. Thankfully, U.S. Customs and Border Protection [CBP] lists restricted and prohibited items here .*

Q: How can I report any complications or concerns with my vacation?

A: Customer satisfaction is one of our best and most important hallmarks. If you would like to share your positive experience with us, or if you have any concerns regarding your trip, please visit our Customer Care page for assistance.

*Vacation Express cannot guarantee the accuracy of information located on external/third party websites.

† Laws, rules, regulations, and restrictions regarding drone use vary widely from country to country and can change often. The restrictions listed on this page are not all-encompassing and may no longer be accurate. Vacation Express takes no responsibility for damage or seizure of your drone(s), any fines or sentencing imposed, or other loss of property or imprisonment due to the failure of you not knowing the laws and/or requirements of the airline you are traveling with or country you are traveling to.

Vacation Express

Supplier Agent Portal

Supplier contact info for agents.

General Contact Info Coming Soon

BDM: Deborah Tortoriello Phone: 404-321-7742 Ext. 3920 or toll-free: 800-309-4717

E-mail: [email protected]

How to Register

Self Register at: https://pro.vacationexpress.com/NewAgencyApp.aspx

When prompted, input Travel Agency Info:

• Name: Archer Travel Service
• IATA: 05824840
• Phone Number: 818 248 1511
• Consortia: Travel Leaders
• Address: 2941 Foothill Blvd  La Crescenta, CA 91214
• Type of Agency: HOST

About Vacation Express

Your One-Stop-Shop for Mexico and Caribbean Getaways

Vacation Express, one of the largest tour operators in the southeast United States, has been in business for over 25 years. The company is based in Atlanta, Georgia, and began its operation in 1989 offering air/land vacation packages to Jamaica. The company introduced its first charter flight to Cancun from Atlanta in 1992. Throughout the 1990’s, Vacation Express rapidly grew to become the premier charter operator in the Southeast and Midwestern part of the US. During this growth decade, Vacation Express added an extensive scheduled air program to the Caribbean, Mexico and Costa Rica from most U.S. cities. Air/land and hotel only packages are offered to nearly twenty popular tropical destinations offering flight options on all U.S. and other major airline partners. Today Vacation Express is a member of family-owned and operated, Toronto-based Sunwing Travel Group Inc., Canada’s leading vertically integrated leisure travel company, and has sold well over 2 million vacation packages to its exotic destinations.

Supplier Commissions

Up to 15% commissions.

Agents are paid out 50% Commission for total commission from this supplier

Seller of Travel: CA # 2001330–10, FL # 35395, HI # TAR-6612, WA # 603352551 Copyright © 2022. All Rights Reserved. Archer Travel Service, Inc. Terms & Conditions | Privacy Policy

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During Travel Customer Support

Use this guide to navigate contacting customer support for your client's during travel needs.

Contacting During Travel

Large call volume can result in more lengthy hold times during periods of irregular operations such as weather events, airline operational issues, and inordinate flight delays and cancellations. If you need assistance, use Click to Call if you have access to VAX. If you do not, call 1-866-ALG-DESK (1-866-254-3375). Please do not use the phone number on your client’s documents—the most effective way to communicate is using Click to Call .

Please be prepared with the following when making your call:

• Reservation number
• Brief summary of the issue
• Preferred flight change (if applicable)
• Preferred hotel change (if applicable)

NOTE: Modifications are subject to pricing and availability.

Top Reasons to Call During Travel

• Hotel dissatisfaction
• Hotel voluntary change
• Air changes

Top Reasons NOT to Call During Travel

• Pre/post travel issues
• Hotel dissatisfaction that can be handled directly with the hotel
• Air issues that can be repaired directly with the airline
• Flight delays, ground stops, and gate changes
• Canceling a booking
• Status of transfers – arrival times (contact the DMC on-site - information in the e-docs)
• Booking excursions

NEW! Airline Cancellations and Delays

Client is No Longer Traveling: If your client wishes to cancel their entire vacation, cancel the reservation in VAX, and submit ALGV’s post-travel form to get a refund from the airline for the canceled flight. The customer may be reimbursed for the vacation based on ALGV terms and conditions and the reservation components.

Client is Continuing the Vacation: If your client’s flight is canceled or experienced an impactful delay, they have Travel Protection Plus, and they wish to continue their trip, follow the scenarios below:

• Contact the ALGV During Travel Team to notify the hotel and DMC of the change OR contact the hotel and DMC companies directly and then notify the ALGV During Travel Team immediately after.
• Ask the original airline what coverage is provided for costs associated with the flight change, such as meals or accommodations.
• Ensure the customer saves all travel receipts to assist the refund process.
• Contact the insurance provider for claim information regarding refunds on hotels, meals, and local transportation due to the flight cancellation or delay.
• Client should purchase a new flight on an alternative airline by contacting ALGV During Travel, or book with the airline directly (airline app, website, airline desk) and notify ALGV During Travel immediately afterward.
• Ask the original airline what coverage is provided for costs associated with the flight change, such as meals or accommodations. Also, verify the return flight is still confirmed.
• Submit an ALGV post-travel form for the canceled airfare and any ALGV-collected ancillary fees from the original flight such as bag fees or seat assignments.
• Contact the insurance provider for claim information regarding refunds on fare difference, hotels, meals, and local transportation due to the flight cancellation or delay.

If your client’s flight is canceled or experienced an impactful delay, they do NOT have Travel Protection Plus, and they wish to continue their trip, follow the instructions in the scenarios below.

• Contact the ALGV During Travel Team to notify the hotel and DMC of the change OR contact the hotel and DMC companies directly and then notify the ALGV During Travel Team immediately after. Additional supplier costs may apply.
• Ask the original airline what coverage is provided for costs associated with the flight change, such as meals or accommodations. Additional supplier costs may apply.
• Purchase a new flight on an alternative airline through our During Travel team—OR book with the airline directly (airline app, website, airline desk) and notify the ALGV During Travel team immediately afterward. Additional airline costs may apply.

Hotel-Only Cancellations (clients booked air on their own, their flight is canceled or delayed, and the hotel must be adjusted):

• Contact ALGV During Travel to adjust or cancel the hotel stay and alert the DMC of any changes. Supplier penalties may apply for bookings without Travel Protection Plus.

Sell Travel Protection Plus Offering travel insurance to your client is a win-win business opportunity! Get to know the ALG Vacations ® Travel Protection Plus program and boost your revenue with added commission while offering valuable protection to your customers.

Help Resolve Problems Before They Arise If your customers face issues during their vacation and you’ve given them tools and solutions beforehand, you’ll be less likely to be the first one they call, and they’ll appreciate the proactive resolutions you provided! Items to consider Including in your pre-travel discussion to help ensure your clients are ready for their journey:

• Do they need their passport or visa?
• Do they need any relevant directions or maps? Search Airport Maps here.
• Provide helpful phone numbers
• Include some useful phrases in the local language, the location of the nearest embassy, the telephone numbers of the vacation providers in case there is any issue with the accommodation, and your own phone number and email address.
• What they can do if their flight is canceled
• What they can do if they don’t like their room
• Ensure they add the airline information in the carrier’s app
• Prepare and share your own guide/cheat sheet by destination

Complete the Customer Contact Information for Automated Airline Alerts If severe weather is on the horizon, delays are likely to follow. Staying on top of airline updates can help you get ahead of it, so we’ve added a field for customer contact information in the Traveler Information section of our checkout page. You and/or your client will receive alerts of issues occurring within 72 hours of departure. Plus, if there’s an option to change the flight at no charge, the listed contacts will receive an alert. While you/your customers can always check on the carrier’s website or app, it’s a major convenience to have the automatic notification. View our short tutorial here.

Provide More Customer Confidence with Key Support Actions Most of your clients won’t encounter events such as a canceled flight, hotel room category change, or emergency while traveling, but those who do need a quick and efficient response. Whether it's a natural disaster or a canceled flight, refer to the helpful practices below.

• Offer fast and effective support and always be reachable
• Reach out to ALGV’s During Travel team 24/7 with Click to Call
• Have a calming presence and keep them updated on progress
• Know what’s in their travel itinerary (e-docs)—the answer may be at their fingertips

ALG Vacations ® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used,  reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.

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Save the headache & do not book with…

Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!

Date of experience : March 27, 2024

Reply from Vacation Express

Dear customer Thank you for taking the time to review us. We've made several attempts to reach out to you for further information regarding your review. Unfortunately, as there was no reservation number associated with your name, we were unable to proceed. Despite our efforts, we haven't received any response from you via Trustpilot. VE Cares Team

I appreciate getting some of my money…

New update: Although we would still not put our self through this pain again, my wife and I did get compensated for all excursions missed. Thank you Vacation express for honoring that. My recommendation in the future is to be there and available in case things happen with flights and not leave people stranded with no ride. That created so much unnecessary stress. I appreciate getting some of my money back but i paid for 4 excursions I didn't get to go to and got half the money back. I am grateful for getting what i did but im not recommending you to anyone.

Date of experience : February 18, 2024

Punta Cana Princess 2024

We had a great flight there and back. The best was staying at the Punta Cana Princess. This was our eighth time at the resort. The employees are incredible and make your trip so enjoyable. We will continue to use Vacationexpress as always.

Date of experience : January 04, 2024

Dear Customer, Thank you very much for taking the time to review us We are super happy to hear you had such a wonderful time at Punta Cana Princess, what a great way to start 2024. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you. Happy 2024!! VE Cares Team

The resort was great

The resort was great. The airline was great. Only thing that kept me giving you guys 5 stars is that I booked a king size deluxe room. I got to my resort and they told me that was all booked up which isn’t acceptable when I booked my vacation way in advanced. Nevertheless I was accommodated very well . The excursion agent at the resort was not the best. Someone need to make sure that person has all information for excursions . Pretty unprofessional and kept insisting on me paying out of pocket for excursions I already paid for or was recommending me to other things. Also the dates I booked my excursions one of the days fell on a holiday which prevented me from participating as well. I believe that vacation express should have been more aware and on point and letting me know that one of these days fell on a holiday and I may want to move it to another day or not do an excursion on that date…

Date of experience : January 08, 2024

Dear customer, Thank you for your customer service correspondence, which allows us to address your concerns. We apologize for the inconvenience you experienced and your feedback will be used in our efforts to improve our products and services. We have reviewed your case, and we can see that according to the information posted on our website, the room category you booked comes either with a king bed or two double beds but also, bedding requests are subject to availability upon check-in unless the room category specifies that include a certain type of bed. Our suppliers always do their best to grant our requests but in this case, due to their occupancy, it was not possible. We hope we can assist you with your future vacation plans whenever the need arises. VE - Cares Team

Very Blessed

We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

Date of experience : June 30, 2023

Dear customer, Thank you for taking a minute to review us, We are very sorry to hear about what happened but at the same time, we are happy to know that our post travel team was able to provide you with a satisfactory response during this hard time. VE Cares Team

Our resort had many beautiful areas…

Our resort had many beautiful areas that should be noted..... the private beach the pools the beautiful wildlife that runs freely and the food all top notch.... one major important thing to note was that the rooms (and our group had 3) were very outdated definitely needed upgrading.... the staff were all polite but definitely there were more Spanish speaking than English

Date of experience : July 18, 2019

Hi Nijma, Thank you for your feedback on your recent vacation. We are happy that you found the resort beautiful and staff very friendly. Resorts are constantly being updated and many times renovations take place section by section so that the resort can remain open. Hopefully your observations will be updated in the near future. If you have any further comments, questions, or concerns, please do not hesitate to visit our website and reach out to our team. -VE Cares Team

Worst customer service ever

Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.

Date of experience : November 11, 2022

Dear Marisol, Thank you for taking be time to post a review about your experience with Vacation Express. We have tried to get in touch with you thru Trustpilot, but we have not heard from you. We do not have any information related to you, could you please provide us with a phone number, email address, full name or anything that might help us to locate your Vacation Express profile? Thank you, -VE cares team

Shady business practices

Shady business practices and horrible le customer service. They booked incorrect room and refused to offer assistance over the phone, only via email. No sense of urgency while out of the country and accommodations were incorrect. Will not refund for night that we spent in room that we were wrongly given. No accountability. Will be reporting to BBB

Date of experience : November 12, 2022

Dear Lauren, Greetings, Thank you for the opportunity to assist with this case. Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case. We have investigated and we found that due to an internal issue with Royalton, they did not provide you with the room category you paid for, this situation was corrected the next day, we were notified by Royalton that they offered an upgrade and a complimentary massage, you signed a document where you stated you were satisfied with the resolution. When you came to us, you asked for the difference in price between both room categories which I totally agree with you. When the difference in price was provided to you since it was not what you were expecting you asked to get a refund for the full cost of the first night which cannot be granted considering you stayed at the resort and used their facilities. You were moved to the correct room category the next day. We offered the difference between room categories and a $100 future travel credit as a gesture but unfortunately, you declined. I am truly sorry that this resolution was not sufficient for you, but we hope to serve you in your future travel needs. VE cares team

Vacation Express always exceeds our expectations!

Vacation Express has surpassed my expectations which is why I have been a client for the last few years. Everything from the travel accommodations & resorts to the excursions is top tier! My family and I will continue traveling through VE for years to come. Keep up the great work & excellent job at making family vacations so memorable & exciting! I refer so many people to VE as a one stop shop for all of your travel needs & unforgettable beautiful experiences.

Date of experience : August 13, 2023

Dear customer, Thank you for your review, We are so happy to read those amazing words, thank you for sharing your experience with other customers and for letting us taking care of your travel needs. There are more great experiences like this to come! Have a wonderful day! VE Cares Team

This was our first time ever booking a…

This was our first time ever booking a vacation with Vacation Express and it was FABULOUS! We went to Vista Sol in Punta Cana last January for a winter getaway. Our flights were majorly delayed due to extreme winter storms leaving Detroit and Vacation Express gave us vouchers for food and starbucks in the airport. In addition, they threw a Punta Cana themed party at the gate with a cake, tropical fruit and other snacks to keep us energized for vacation while we waited! It was a fabulous experience and I'd highly reccommend it.

Date of experience : July 17, 2019

Hi Jaclyn, We are so happy to hear that you had a FABULOUS experience with Vacation Express! We can’t control the weather, but we try to ensure that all our customers have an amazing experience using our exclusive, non-stop flights. It was cold outside, so we thought a hot cup of joe and some snacks would ensure that you would arrive in Punta Cana energized and ready to begin your amazing vacation. Plus, we LOVED all the amazing photos you shared with us on Instagram! We look forward to seeing you again soon. - VE Cares Team

Great customer service!

I had an issue during checkout from a recent stay at Breathless Punta Cana. We were denied checking out until we paid for a massage that had been pre-paid. It resulted in us being charged twice. After our travel agent refused to help, I called VE and received instructions on how to file a dispute. The extra money we were charged was refunded quickly and customer service was very helpful. Thank you VE for making this situation right!

Date of experience : August 01, 2022

Dear Latika, Thank you for taking the time and rate your travel Experience with our company. My apologies for the issues you went through upon arrival at Breathless resort but i am happy to hear that we were able to get a resolution for you. We hope to serve you in your future travel needs. Have a wonderful day! VE Cares Team

Nutura Echo Resorts was not a good choice

The room mattress were too hard. There were only European outlets in the rooms. The television only had local stations. The staff didn’t speak anything but native language. The dining area was not well kept, bad food preparation and unfriendly staff. The gold upgrade bands were not honored throughout the resort. No towels given at the beach or pool.

The things vacation express got right…

The things vacation express got right is booking my stay, picking us up from the airport and refunding me for my tour. The communication from nexus tours is horrible. We got assigned a rep that we never heard from which caused a lot of confusion and miscommunication when it came to our tour. When it was time to go back to the airport, everyone ride was scheduled at different times. The first person that came was schedule for my friend who was the last to leave the island and mine was not schedule at all despite me being the first person to leave the island. After a while things got frustrating but I will say they worked to solve our issues so for that I appreciate it.

Date of experience : July 26, 2023

Dear customer, Thank you for your customer service correspondence, which gives us the opportunity to address your concerns. We apologize for the inconvenience you experienced, and your feedback will be used in our efforts to improve our products and services. We hope that we may be able to assist you with your future vacation plans whenever the need arises. Have a great day! VE Cares Team

Vacation Express is my Go-To ......

I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.

Date of experience : July 25, 2019

Hi Andrea, We are happy to hear that you found your all-inclusive vacation package absolutely perfect! Thank you for your business, and your rewards program feedback has been forwarded to our team for review and consideration! -VE Cares Team

Was on hold for hours throughout the…

Was on hold for hours throughout the process. Took a very long amount of time on the phone to get a party of 6 with two departing airports to be set up together. Also agent changes to our reservation ended up making each of our airline tickets more expensive than what we had settled on. Agents were friendly and doing their best but pretty bad experience. The actual trip was great but the proess of getting the trip set up was 1 star.

I booked a seven night stay through…

I booked a seven night stay through Vacation Express to Playa de Carmen in the Ocean Riveria Maya the A/C BEEN OUT SINCE OUR CHECK IN ON Saturday MAY 7,2022. This is total out the box. We have asked to speak to the General Manage of hotel he is never Available. So if you plan on coming to this resort cancel ASAP. My booking number is 2537678

Date of experience : May 12, 2022

Dear Mr. Rocquin, Thank you for taking the time to review us. Per our phone conversation, I would like to confirm that after our investigations and hard work with the resort, we have agreed to offer a refund for the cost of 2 nights plus a future travel credit for a total of $100.00 to travel by June 01, 2023. The refund was applied yesterday to the credit card you used to pay for your reservation after we received the document where you state that you were satisfied with the resolution. We trust that this will be satisfactory and look forward to assisting in your future travel needs. Carlos Rodriguez Vacation Express Customer Satisfaction

Helped us fix a bad situation

Our trip was cancelled due to COVID closures, when we tried to reschedule the trip, we were told our credit had expired. After working with us on the issue, we were issued an extension on our credit which helped us book our trip we missed out on. We are very thankful for the prompt help.

Date of experience : November 03, 2022

Dear Mr. Foley, Thank you for taking the time to write these kind words. My apologies for any confusion on our part, i am glad that this misunderstanding has been fixed and you got the voucher extended so you can enjoy a well-deserved vacation after the Covid situation. If you need further assistance, do not hesitate to contact us. VE - cares team

After being mislead back in March that…

After being mislead back in March that the Royalton Negril would be fully complete by the time my trip date of May 25th I’ll never book through vacation express again. No compensation was offered besides switching to an outdated resort on the island. Horrible service to go along with it. Was placed on a 20 minute hold when I called in.

Date of experience : July 23, 2019

Good prices but a mixed bag on customer service

Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.

Date of experience : July 24, 2019

Hello, Thank you for giving us your feedback. We are glad to help when accidents like a misspelling happens. We are always working and making improvements to our website so that it is more user friendly. Look for more improvements coming soon! We’re sorry to hear that your return flight was canceled, but unfortunately we cannot control cancellations by a commercial airline. -VE Cares Team

The transfer service was terrible

The transfer service was terrible. Never use shared transfer throw Vacation Express. They took us from hotel 6 hours before flight and we were only hour away from airport. We came to airport 4.5 hours before flight . We had to wait another 1.5 hours before we could register for the flight and check the language. We use different companies before many times and never had to come to airport that early. Never again!

Date of experience : July 30, 2022

Dear Mrs. Shekhovtsova Greetings, Thank you for the opportunity to assist with this case. Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case. We have investigated and due to revamping works close to the Cancun airport area causing traffic, our transfer supplier Nexus and all other transportation companies have taken preventive action to avoid our clients missing their flights, by adjusting the pick-up times so in case the transportation get stuck in the traffic the clients would have enough time to catch their flights. We are truly sorry for the inconvenience but unfortunately, this is something out of our control. We hope to serve you in your future travel needs. VE Cares Team

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Why should I purchase a Universal Studios Hollywood vacation? One of the best ways to experience all the thrills and adventures of a trip to Universal Studios Hollywood™ is with a vacation package that's fun and convenient. Listed below are 3 more reasons to purchase a Universal vacation.

• All In One Easy Transaction. Vacation packages are easy. Creating your ideal vacation is quick and easy. You stay where you want, and do the things you like to do. Start with our vacation inclusions - Choose from multiple hotels and resorts, and your Universal theme park passes. Then, add additional attraction tickets, show tickets, ground transportation options, and more. It's all up to you. And, it's all done in one place.
• Excellent Value. Save money when you book your hotel, ticket, and more together as a vacation. We strive to bring these selections to you at a more attractive price than if you purchased them individually. You benefit with unbeatable, special reduced rates, free nights, online booking savings, other discounts, and extra values.
• Quality Product . A dedicated team personally inspects each of our hotels, resorts, transportation, and feature attraction partners with formal, on-site evaluations. Only those quality partners that measure up to our standards become part of the vacation product we offer to you.

How do I make my vacation reservations online? Universal Parks & Resorts Vacations™ enables you to search hotel availability, create your travel itinerary, email an itinerary, and confirm a reservation. Use the reservation tool on any page to start your search. You can also use the How to Book section to review the steps for searching for a vacation package.

What is a Promotional Code? A Promotional Code identifies special offers or vacation packages. If you have a promotion code, be sure to enter it in the reservation tool before hitting Search. If you do not have a promotion code, simply ignore the Promotion Code field, and continue building your vacation!

What is Universal Express™? How can I get it? Universal Express™ allows you to skip the regular lines at all of the major attractions at Universal Studios Hollywood. With just one pass, you can ride the attractions when you choose without return times or having to worry about the availability of multiple passes throughout your visit. The Universal Express pass gives you one-time access to a separate queue in which you can expect significantly shorter wait times, giving you more time in your day to experience more of the attractions. Each Universal Express pass is valid for one day at Universal Studios Hollywood™.

Where can I find your discounts or Specials? We offer a variety of different discounts or specials that constantly change. We are constantly updating our offers to show the best Universal vacation deal.

How do I book a vacation for ten or more rooms? If you are planning a group vacation and need ten or more rooms, call our Groups Department at 1-800-447-0663, Mon-Fri 9:00AM-5:30PM EST. One of our Groups Department representatives will be happy to make your travel arrangements for you.

How do I make special room requests? Contact Universal Parks & Resorts Vacations' Customer Service department (1-800-711-0080) to make special room requests.

What methods of payment can I use? You can use any of the following credit cards: MasterCard, Visa, American Express, and Discover.

How do I know my online transaction is secure? We utilize Verisign to encrypt and protect your personal information. Verisign keeps the data private and confidential between your computer and Universal Parks & Resorts Vacations. This technology makes it safe to transmit your credit card number over the Internet. Look for two security icons: the "s" after "http" in the address line and the lock in the top menu bar and bottom status bar of your browser in Netscape (or in the bottom status bar only in Internet Explorer).

How will I receive my reservation confirmation? When you purchase your Universal Parks & Resorts Vacations package online, your credit card is processed immediately and a confirmation is sent via email for your records. The confirmation will be sent to the email address you entered when completing the booking. Occasionally, email confirmations do not successfully reach their recipients. If you do not receive an email confirmation within ten minutes, you can contact our Customer Service department at 1-800-711-0080 for additional assistance.

How do I change my reservation after it is booked but prior to travel? Contact us by calling 1-800-664-4679 to revise your reservation. Changes cannot be made less than three business days prior to departure. Changes made more than three business days prior to your departure date will be subject to applicable revision fees. Read our Terms and Conditions for information on our revision policies.

How do I cancel my reservation? Contact us by calling 1-800-664-4679 to cancel your reservation. Be sure to read our Terms and Conditions for information on our cancellation policies

I forgot my password. What do I do? If you forget your password, we can send you a reminder via email. Click Sign In at the top of the page, Input your “email address” and then click “Forgot Password.” Then you will receive link via email. Click the email link to request a password reset.

My computer uses a pop-up blocker. Will this affect how I use this web site? A "pop-up blocker" is software your computer uses to disable any advertisements or windows that may appear when you use the Internet. This web site uses some pop-ups to provide additional information and to allow you to email travel itineraries. However, you can still confirm reservations, even if your computer uses a pop-up blocker.

As a general rule, if you click an item in the web site and the item does not appear, your computer's pop-up blocker may be preventing the item from displaying. You may want to temporarily disable the blocker, so that you can see the missing item.

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Happy Pub 9 Marta

Ratings and reviews, location and contact.

HAPPY PUB 9 MARTA, Lobnya - Restaurant Reviews, Photos & Phone Number - Tripadvisor