camberford law tour operators

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Travel and Tour Operator Insurance Scheme Brochure - Camberford ...

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CONTACT US<br />

A Comprehensive <strong>Insurance</strong> <strong>Scheme</strong><br />

For <strong>Tour</strong> <strong>Operator</strong>s <strong>and</strong> <strong>Travel</strong> Agents<br />

IF YOUR POLICY IS DUE FOR<br />

RENEWAL...<br />

ONLINE BENEFITS...<br />

Take immediate advantage of our special<br />

insurance arrangements by contacting us to<br />

discuss your requirements.<br />

To obtain a firm quotation a Proposal Form<br />

will need to be completed <strong>and</strong> this is available<br />

to either download or complete online.<br />

IF YOUR POLICY IS NOT YET DUE<br />

FOR RENEWAL...<br />

Please still advise us of your renewal date<br />

<strong>and</strong> we will contact you nearer the time to<br />

020 8315 5000<br />

@ [email protected]<br />

www.protectour.co.uk<br />

Alternatively, a short form is available<br />

which simply asks you to complete a few<br />

details about your business <strong>and</strong> we will<br />

then contact you at your convenience to<br />

discuss further.<br />

We are pleased to advise that as an ABTA <strong>Travel</strong><br />

Industry Partner we are able to keep at the<br />

heart of travel news <strong>and</strong> views.<br />

C A M B E R F O R D L A W P L C<br />

HEAD OFFICE:<br />

CITY OFFICE:<br />

Lygon House<br />

2 Royal Exchange<br />

50 London Road London<br />

Bromley, Kent<br />

EC3V 3DG<br />

BR1 3RA<br />

020 8460 2118<br />

@ [email protected]<br />

www.camberfordlaw.com/travel<br />

Authorised <strong>and</strong> Regulated by the Financial Conduct Authority<br />

Registered in Engl<strong>and</strong> No. 608819<br />

MANNED GUARDING<br />

ALARM/CCT V INSTALLERS<br />

DOOR SUPERVISORS AND STEWARDS<br />

FIRE EXTINGUISHER SUPPLIERS/MAINTENANCE<br />

CLOSE PROTECTION<br />

<strong>Insurance</strong> Brokers • Underwriting Agents<br />

Lloyd’s Brokers

THE COMPANY<br />

<strong>Camberford</strong> Law Plc. was established in 1958<br />

<strong>and</strong> has become highly regarded within the<br />

commercial insurance industry as a “<strong>Scheme</strong><br />

Specialist”. Concentrating in particular sectors<br />

we undertake substantial research in order to<br />

determine the needs of our customers <strong>and</strong><br />

translate this into policy coverage. Similarly,<br />

THE SCHEME<br />

our ongoing commitment includes vigilant<br />

assessment of legislative changes <strong>and</strong> specific<br />

industry requirements.<br />

Our schemes are h<strong>and</strong>led by specialist teams<br />

of insurance professionals dedicated to<br />

offering you insurance cover to meet the<br />

needs of your business.<br />

Fully accredited Lloyd’s brokers, we operate a<br />

City office from the prestigious Royal<br />

Exchange building. We are pleased to remain<br />

totally independent <strong>and</strong>, as such, are primarily<br />

committed to the professionalism <strong>and</strong><br />

innovative approach that has worked so well<br />

for us.<br />

Specialists in the unique insurance<br />

requirements of <strong>Tour</strong> <strong>Operator</strong>s <strong>and</strong> <strong>Travel</strong><br />

Agents since the 1992 Package <strong>Travel</strong><br />

Regulations, <strong>Camberford</strong> Law operate an<br />

exclusive liability scheme on behalf of<br />

Lloyds of London.<br />

We fully appreciate the implications of<br />

applicable legislation <strong>and</strong> EU regulations<br />

pertaining to the <strong>Travel</strong> industry <strong>and</strong> have<br />

developed a suite of products to provide<br />

appropriate insurance protection <strong>and</strong><br />

assistance.<br />

KEY BENEFITS<br />

• Market Leading Premiums<br />

Our core product, which provides <strong>Tour</strong><br />

<strong>Operator</strong>s Liability <strong>and</strong> Professional Indemnity<br />

cover, incorporates an innovative <strong>and</strong><br />

transparent claims reporting method which<br />

enables Insurers, us <strong>and</strong> you to track any claim<br />

at any stage. This enables us to ensure that<br />

your renewal premiums are based on claims<br />

you incur which will actually result in an<br />

unrecoverable payment by Insurers i.e you are<br />

not forced to pay higher premiums because of<br />

outst<strong>and</strong>ing claims that will either not result<br />

in payment or will be recovered.<br />

• Claims Efficiency <strong>and</strong> Transparency<br />

With legal representation in a vast number of<br />

locations worldwide, our claims team is able<br />

to h<strong>and</strong>le claims promptly, efficiently <strong>and</strong> cost<br />

– effectively. This assists in protecting your<br />

reputation <strong>and</strong> also enables us to effectively<br />

subrogate (recover), where possible, claims<br />

costs arising from the negligence of your<br />

suppliers.<br />

• Catering for all Your <strong>Insurance</strong><br />

Requirements<br />

Placing your insurances with us is a comprehensive<br />

solution with the full range of<br />

cover required available.<br />

• Simplicity <strong>and</strong> Innovation<br />

We make the complexities of the various<br />

insurance products simple to underst<strong>and</strong><br />

whilst providing an innovative <strong>and</strong> bespoke<br />

approach to meeting your needs.<br />

COVER AVAILABLE:<br />

•<br />

PUBLIC/PRODUCTS AND TOUR<br />

OPERATORS LIABILITY<br />

Provides cover for your legal liability arising<br />

from accidental bodily injury to a third party<br />

or damage to third party property during the<br />

course of your company’s business. This<br />

section extends to include liability for bodily<br />

injury or property damage arising as a result<br />

of negligent acts or omissions by your agents,<br />

suppliers <strong>and</strong> sub-contractors.<br />

PROFESSIONAL INDEMNITY<br />

Provides compensation to third parties for<br />

claims made against your company as a<br />

consequence of; a) breach of professional duty<br />

by reason of any neglect, error, or omission<br />

occurring or committed in good faith by the<br />

Assured, or any Employee; <strong>and</strong>/or b) breach of<br />

contract in the conduct of the Assured’s<br />

Business.<br />

EMPLOYERS LIABILITY<br />

Employers are required by law to provide<br />

employers’ liability insurance. This covers your<br />

legal liability in respect of bodily injury to your<br />

employees during their employment. This<br />

section can be extended to include coverage<br />

for overseas reps, drivers, guides, etc, provided<br />

they have a contract of employment in the<br />

United Kingdom.<br />

• PLUS<br />

OFFICE INSURANCE<br />

Coverage is available for:<br />

• Buildings<br />

• Contents<br />

• Fixtures <strong>and</strong> Fittings<br />

• Tenants Improvements Stock<br />

• Money<br />

• Foreign Currency<br />

• Tickets <strong>and</strong> Documents<br />

• Book Debts<br />

• Loss of Rent<br />

• Loss of Profits<br />

• Increased Cost of Working<br />

• Computers<br />

• All Risks<br />

• Goods in Transit<br />

• Fidelity Guarantee<br />

• ADVANTAGE<br />

TRAVEL BOND INSURANCE<br />

<strong>Travel</strong> organisers in the UK are required by<br />

law to provide financial protection for their<br />

customers’ pre-payments in respect of<br />

‘package’ holidays. Bonding by insurance is<br />

practical <strong>and</strong> straightforward <strong>and</strong> the costs<br />

compare favourably with the alternatives.<br />

• EXECUTIVE<br />

DIRECTORS AND OFFICERS LIABILITY<br />

Provides cover in respect of damages, costs,<br />

expenses <strong>and</strong> legal fees following actual or<br />

alleged wrongful act or omission on the part<br />

of a director or officer committed solely in<br />

such person’s actual or deemed capacity as a<br />

director or officer.<br />

• FLEX<br />

TRAVEL INSURANCE<br />

Provides individual travel insurance for sale<br />

through FSA approved travel organisers <strong>and</strong><br />

retailers. Our advanced system <strong>and</strong> processes<br />

can enable non-FSA approved firms to<br />

receive introductory fees. Slick <strong>and</strong> efficient<br />

processes, market leading rates <strong>and</strong><br />

attractive commission / introducer fees.

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• Recommendations

CONTACT US A Comprehensive <strong>Insurance</strong> <strong>Scheme</strong> For <strong>Tour</strong> <strong>Operator</strong>s <strong>and</strong> <strong>Travel</strong> Agents IF YOUR POLICY IS DUE FOR RENEWAL... ONLINE BENEFITS... Take immediate advantage of our special insurance arrangements by contacting us to discuss your requirements. To obtain a firm quotation a Proposal Form will need to be completed <strong>and</strong> this is available to either download or complete online. IF YOUR POLICY IS NOT YET DUE FOR RENEWAL... Please still advise us of your renewal date <strong>and</strong> we will contact you nearer the time to discuss your requirements. 020 8315 5000 @ [email protected] www.protectour.co.uk Alternatively, a short form is available which simply asks you to complete a few details about your business <strong>and</strong> we will then contact you at your convenience to discuss further. We are pleased to advise that as an ABTA <strong>Travel</strong> Industry Partner we are able to keep at the heart of travel news <strong>and</strong> views. C A M B E R F O R D L A W P L C HEAD OFFICE: CITY OFFICE: Lygon House 2 Royal Exchange 50 London Road London Bromley, Kent EC3V 3DG BR1 3RA 020 8315 5000 020 8460 2118 @ [email protected] www.camberfordlaw.com/travel Authorised <strong>and</strong> Regulated by the Financial Conduct Authority Registered in Engl<strong>and</strong> No. 608819 MANNED GUARDING ALARM/CCT V INSTALLERS DOOR SUPERVISORS AND STEWARDS FIRE EXTINGUISHER SUPPLIERS/MAINTENANCE CLOSE PROTECTION <strong>Insurance</strong> Brokers • Underwriting Agents Lloyd’s Brokers

• Page 2: THE COMPANY Camberford Law Plc. was

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Towergate together with our parent company The Ardonagh Group are deeply saddened to hear of the death of Her Majesty the Queen. She is remembered by our colleagues and worldwide as a beacon of duty, wisdom and service.

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Trusted by over 400,000 with their insurance needs

Our service is rated ‘Excellent’ on Feefo

Over 2000 insurance specialists ready to support you

Tour Operators Insurance

Bespoke insurance tour operators

• We hold ABTA partner plus
• Specialist cover solutions to suit your business
• UK-based support

One of the UK's leading independent insurance brokers

Overall service rating 4.6 / 5

Based on 4302 customer reviews

Why choose tour operators insurance with Towergate?

Expert tour and travel operator brokers.

One of the UK’s largest placing brokers of tour and travel agents, combined liability insurance packages

Competitive tour operate quotes

Preferred status amongst the majority of the market ensures your quote is competitive

Policies to fit your requirements

Ability to ensure the tour operators insurance policy fits your business and complies with your package travel regulation requirements

Pay for tour operators insurance by Direct Debit

You can split your payments into instalments

About tour operators insurance

What does public liability insurance cover, public/products liability insurance for tour operators.

We can offer policies for either full liability cover, or office combined insurance specifically designed for the needs of the UK travel trade. This covers you against claims such as slips, falls, food poisoning and personal injuries while your clients are in the care of your suppliers, such as accommodation providers and/or transportation services.

Professional indemnity insurance operators

Professional indemnity is included as standard in our tour operators’ insurance policies and covers you against misinterpretation and incorrect information in brochures and advertising material.

A recommended tour operator insurance partner

We are a preferred tour operator insurance partner for some of the industry's major names. This includes being an ABTA Partner Plus recommended by the ABTA board; business partners of the Coach Tourism Association; and the only tour operator insurance broker with a preferred business relationship with IAGTO.

How do claims work?

When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.

• Find your insurance documents and make sure you have all your information at hand, including your policy number.
• Call the claims team on 01932 334 140 and explain exactly what happened.
• Provide photos if requested to help us understand what happened as quickly as we can.

Ready to get covered?

• Fill in our quick form or call us
• Purchase your policy
• Relax - You're covered!

Tour operators insurance FAQs

Why do i need tour operators insurance.

As a tour operator you are responsible for yourself, your business, your clients and the general public, and should something happen to someone during your trip you could be held responsible as it was organised by you.

New regulations mean that it is more important than ever to ensure you and your business are protected from claims. As of 1 July 2018, rules protecting package holidays organised by tour operators extend to cover customers who book other forms of combined travel, such as, flight plus hotel, or hotel plus car rental put together as a deal on a website. These types of bookings are viewed as a package and protected as such. These regulations mean that traders will be made explicitly liable for booking errors in relation to packages, organisers are required to assist travellers in difficulty, as well as a number of other new regulations.

What happens if there is a crisis during a trip?

In a crisis situation, such as a death or kidnapping, when you need immediate expert help, the policy offers 24-hour support and can arrange for attendance in resort by lawyers, expert consultants and adjusters. We are also able to offer crisis PR support and have engaged a specialist travel PR firm who will assist in providing a clear and accurate picture of the situation whilst ensuring that negative coverage is kept to a minimum and a good reputation is maintained.

Why should I get my tour operators insurance from Towergate?

Towergate are in a Government steering group for tour operators insurance and are therefore aware of the latest regulations and public information so we can help tailor your policies to ensure you are covered. Our preferred status means we can help you access attractive rates.

What assistance will you provide in the instance of a claim?

Each claimant will receive a dedicated claims handler to assist them throughout their claim. To meet the demands for claims management we operate to rigorous service levels and our department in Byfleet is part of the wider Towergate claims team, nominated for four awards in 2016. As part of this larger team we can increase our handling capacity at short notice during surge events, such as the volcanic ash cloud in 2011.

• We aim to assess all new claims within 24 hours
• Once a decision is made on a claim we make payment within five working days
• We have an emergency assistance company available to assist with medical emergencies and repatriation requirements

See our range of cover for trade

Financial failure, travel agents, travel bonds, business indemnity, business interruption, business protection, directors and officers liability, employee benefits, limited company, trade insurance articles and guides, financial failure and travel insolvency insurance - eu directive.

Discover our new financial failure and travel insolvency insurance scheme in order to meet the requirements of the July 2018 EC Package Travel Directive.

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Get the best business insurance. Our checklist will help you understand what makes the best business insurance and what you can do to be best protected.

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Tour Operators Liability Insurance

For over 20 years our underwriters have been providing Tour Operators Liability insurance and we are proud to be one of the UK’s leading underwriters of Tour Operators & Travel Agents Insurance.

About Tour Operators Liability Insurance

The first underwriting bespoke insurance solutions for tour operators and travel agents includes:, public/products liability, professional indemnity, employers liability.

• Crisis management

First Underwriting provide tailored Tour Operators Liability insurance for ‘Organisers’ of travel arrangements, or for the ‘Principal’ of accommodation supply who assumes the same responsibility under contract. The Package Travel and Linking Travel Arrangements Regulations 2018 make the Organiser liable for the performance of the travel services making up the package.

This can include:

• Tour Operators of any size, including start-ups
• Travel Agents
• Event Organisers
• Coach Operators
• Other Travel Businesses seeking contingent cover for supplier services

In addition, we will consider DMCs, experience companies, and guardianship companies with this type of risk.

We continually strive to be innovative and offer tailor-made insurance solutions for tour operators and travel agents. Our policies are are underwritten by our specialist team who are experts in providing bespoke insurance schemes for the travel industry.

Worldwide cover for personal injury and death with limits of indemnity up to £10m. Liability arising from The Package Travel and Linked Travel Arrangements 2018, including accidental damage to property, legal defence costs and indemnity to principals.

Worldwide jurisdiction and limits of indemnity up to £5m. Breach of contract, misrepresentation or the mis-booking of any travel services can lead to substantial claims being made against your Tour Operator or Travel Agent.

Crisis Management

Our Crisis Management Insurance provides a professional and comprehensive service that will give your tour operators and travel agents peace of mind in the event of an emergency. Up to £250,000 limit of indemnity.

Meeting the requirements imposed by Employer's Liability Compulsory Insurance Regulations 1998. We can provide cover with a limit of indemnity up to £10m.

Why Choose Us?

• We provide our broker partners with direct  access to decision makers  – so you can get an answer quickly
• We only focus on  specialist and niche sectors  – so we really know our stuff
• We are  agile  and can adapt to your changing needs – there’s no red tape here
• We are committed to  helping our broker partners  succeed – after all, what’s good for your business is good for our business
• We  enjoy speaking to brokers  about the products that we love, and we’re always ready to take your call
• We know it’s important to look after your customers in the event of a  claim  – so we provide a bespoke claims service for each individual product.

Our Financial Strength

First Underwriting were established in 2018 as a highly specialised and niche underwriting business. Our UK parent company is NSM UK Holdings , who are a UK division of NSM Insurance Group . NSM Insurance Group are the leading specialist insurance provider in the USA, with over 1m clients and over $1bn in premiums.

We have a long-term agreement and partnership with our underwriting partners Accredited Insurance Europe Limited (AIEL).

AIEL are wholly owned by Randall & Quilter Investment Holdings Ltd. (RQIH); a company domiciled in Bermuda who are listed on the AIM Stock Exchange in London.

A Rated Insurers

AIEL’s credentials:

• AIEL are rated as A- with a “stable” outlook by A M Best
• AEIL trade through a UK branch which has been approved by the Prudential Regulatory Authority.
• RQIH had cash and investments of $1,716 million at 30 June 2021
• Their underwriting programme is supported by A-rated insurance, provided by some of the largest and most secure insurers and reinsurers in the world
• All policies underwritten by AEIL are backed by the UK Financial Services Compensation Scheme

Other Products

We have an extensive range of specialist insurance products which are available to our broker partners. First Underwriting continually enhance and develop our product range, in partnership with brokers, to ensure that they are relevant and meet the needs of brokers’ customers. All of our products are underpinned by sustainable pricing coupled with excellent service from experienced underwriters and a first class claims service.

Privacy Overview

Camberford Law is rebranding

Camberford Law PLC, the specialist MGA, has rebranded to become Camberford Underwriting.

Simon Carter, Managing Director at Camberford Underwriting, which is based in Bromley, Kent, explained that as part of the rebrand Camberford Underwriting have also launched a new web site, ‘ www.camberford.com ’, designed with brokers in mind and adapting to mobile and desktop devices.

Simon said:  “Our strategic acquisition of insurance underwriting software specialist Cloud Desk earlier this year has provided us with the sophisticated technology we need to deliver competitive pricing whilst ensuring sustainable returns for our capacity providers.

Our new web site will incorporate Cloud Desk technology, making it simple and efficient for our broker partners deal with us. It will also provide the platform from which we will roll out new online trading capability over the coming months.”

Clive Nathan, Chief Executive of GRP Underwriting said:

“The Camberford brand has a great heritage and is well known in the broker market for niche and specialist market expertise. Building on this foundation, the rebrand reflects the transition the business has made over the 60 years since its foundation from scheme broker to the digitally integrated MGA it is today.”

Tour Operators and Travel Agents Insurance

• Important Information ..
• Contact Information
• Proposer Details
• Business Activities
• General Questions
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• Claims History
• Declaration

Important Information

Please answer all of our questions.

Completing this form does not oblige us to agree to provide insurance to you, nor you to accept any quotation(s) we offer.

Should we accept your proposal, our acceptance will be based on the information presented to us being a fair presentation of you, your property and your business.

It is important that you understand that Insurers may treat policies as if they had never existed and decline all claims if you provide false or misleading information, withhold important information or fail to advise of any change to the information you have provided.

Please note that 'you' or 'your' in the context of these questions and this proposal means the person(s) named as Proposer and/or any other director or partner of the named Proposer.

All questions and statements apply to the whole of the proposal and any policy effected subsequently. We try, where possible, to prevent repetition. This means that information shown in a particular section of cover is relevant to us and your Insurers for all sections of cover.

Unless you advise us otherwise policy documents will be issued by email.

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• Balashikha Museum of History and Local Lore
• Pekhorka Park
• Orekhovo Zuevsky City Exhibition Hall
• Ramenskii History and Art Museum
• Noginsk Museum and Exhibition Center
• Saturn Stadium

Contact Information

Get in touch

Camberford Underwriting Lygon House 50 London Road Bromley Kent BR1 3RA

Tel: 020 8315 5000 Fax: 020 8460 2118 Email: [email protected]

Opening Hours Monday - Friday: 9am until 5pm Saturday - Sunday: Closed

You can find contact details for a particular member of our team on our Camberford Team Page .

At Camberford Underwriting we do everything possible to ensure that our clients receive a high level of service, however, we do understand that sometimes complaints arise. If you are in any way dissatisfied with a service provided by us and would like to make us aware of this please follow the link below to open our complaints procedure.

Complaints Procedure

Complaints In Relation to a Policy or a Section Of A Policy Underwritten By Lloyd’s Underwriters: Complaints Procedure - Lloyd's

We would love to hear from you with any comments, suggestions or difficulties you might be having with our website. We are always aiming to improve our service to you and this feedback is extremely useful to us to gauge what is working, what is not and what you would like to see.

If you have comments, please contact our Digital Team - [email protected]