ci travel gtc

ESSENTAIL TRAVEL APPS

From the moment you begin contemplating your upcoming destination until you step onto the welcome mat upon your return, having the right Android apps, iPhone apps, and web apps can enhance the entire experience, making it more seamless and less stressful. These apps assist in keeping your itinerary well-organized, notifying you of flight delays, and even aiding in finding a late-night snack.

CHECK FLIGHT STATUS

RENTAL CARS, PARKING & GAS

RAIL TICKETS & PASSES

GETTING AROUND & PLANNING

CITY GUIDES & WHERE TO EAT

CITY GUIDES & FIND A RIDE

FEDERAL GOV APPS

Your Military & Government travel solutions partners

CWTSatoTravel

NEW: Chat with Us

FIND TRAVEL OFFICE

Please choose your government branch or enter your agency, organization, unit number or duty station name in the form field below. We will direct your inquiry to the correct travel office page for further action.

Office Search Results

Our mission.

We serve the world’s most important customer, and we do it better than anyone else. We make your mission our own, and deliver a travel program that engages your employees, empowers them to be more productive, and helps them navigate the unique complexities of government travel.

Whether you’re traveling for work, reporting for duty, heading home from a long trip or tour, or you and your family are taking a well-earned vacation, we’re here to make your journey as smooth as possible.

NEW: Chat with Us!

Chat with a representative to cancel a trip and/or request a copy of your invoice. You can also arrange car rentals, request an early ticket, check a ticket status, request or see the status of a refund, and resolve CTO issues. You can also notify an agent of credit card issues such as new cards, expirations, or limit changes.

Your time is valuable. Make the most of it by minimizing time spent on the phone  and managing your travel plans.

Chat with Us

Here is a glimpse of what CWTSatoTravel has to offer:

E2 Solutions

Track and maintain your agency's travel expenses, get or approve travel authorizations, and manage your department’s travel, all in one place. 

CWTSato To Go

Keep all your travel information in one place, on your smartphone, with our travel app. Available to all CWTSatoTravel clients. 

CWTSato Hotel Program

Get the best negotiated rates and amenities wherever you travel.

SEE ALL SERVICES

Travel Alerts & Warnings

• Mon, 15 Apr 2024 Ecuador - Level 2 Exercise Increased Caution
• Fri, 12 Apr 2024 Mainland China, Hong Kong & Macau - See Summaries - Level 3 Reconsider Travel
• Fri, 12 Apr 2024 Hong Kong - Level 2 Exercise Increased Caution
• Fri, 12 Apr 2024 Macau - Level 3 Reconsider Travel
• View all state department travel warnings
• View all international SOS travel alerts and warnings

Stay up to date with the latest travel news and government regulation updates. Discover how you can travel smarter and save money.

Department of Defense

Civilian government agencies.

• Cancel Reservations
• Car Rentals
• Credit card has been activated
• Credit limit has been increased
• Early ticket request/Ticket status
• Invoice Request
• Refund Request/Status of Refund
• Submit back to DTS
• Update credit card expiration date

CHAT WITH US

• Request ticket status

NOTE: To make or modify your flight reservations contact your local office.

All Other Inquiries

Please use our Travel Office Locator to contact the travel counselors best equipped to answer your inquiry

Contact Your Office

Department of Defense Travel Card Benefits

Progress informed from the past, and inspired by the future, cardholder guide.

Official travel for the Department of Defense just became easier with the Citi Department of Defense Travel Card. When you are preparing to use your new card, please read What To Do When I First Receive My New Card . For more information regarding your new card, please read the Department of Defense Cardholder Guide .

Department of Defense Travel Insurance

As a cardholder, you will receive global travel accident and lost luggage insurance so you feel safe and secure wherever you travel with a Citi ® Commercial Card.

• Travel Accident Insurance Guide
• Lost Luggage Insurance Guide

MasterCard Guide to Benefits

Visa Guide to Benefits

In addition to the card benefits provided by Citi, Visa provides card benefits such as Car Rental Insurance and Travel and Emergency Assistance. For full details, please read the Visa Guide to Benefits .

Travel Tips

For more information on your Citi Department of Defense Travel Card, please read What to do Before, During and After travel .

Online Tools

Citi's global online tool, CitiManager ® , enables you to manage business expenses from anywhere around the globe from your computer or mobile device; you can view statements online, confirm account balances, sign up for email and SMS alerts, and much more. If you have not already signed up for the CitiManager ® tool, please log on to www.citimanager.com/login and click on the 'Self registration for Cardholders' link. From there, follow the prompts to establish your account.

For more information on the CitiManager ® tool, view our CitiManager ® Cardholder Quick Reference Guide .

Official websites use .mil

Secure .mil websites use HTTPS

• Login to DTS
• Frequently Asked Questions
• Local Level Travel Assistance

Travel Assistance Center

• Recruit Travel Assistance
• Travel Management Company Assistance
• Travel Disruptions

Submit a Help Ticket to the TAC

Log in to Passport to access TraX, where you can create a new ticket or check on the status of a previous issue.

The Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. Staffed by a team of trained analysts, the TAC offers escalated assistance across the spectrum of defense travel including help with DTS issues, Commercial Travel Programs, and Travel Policy.

The TAC surveys users to measure the quality of assistance provided. This feedback allows us to identify potential problems, pinpoint process improvements, and improve overall traveler satisfaction.

TAC Live Chat

If you're experiencing one of the issues outlined below, Live Chat will provide the quickest resolution. Chat is available online Monday - Friday 8:00 am - 6:00 pm ET (excluding Federal holidays). At this time, Live Chat analysts can only field questions related to these specific issues.

Review the TAC Live Chat Users Guide [PDF, 11 pages] for more information on accessing and using chat.

The TAC is unable to make, change, or ticket reservations. For this, you must contact your Travel Management Company .

• Logging into DTS or TraX
• Updating your DTS or TraX profile/email
• Rejecting DTS self-registration
• Detaching requests
• Training certificate issues
• Requesting training materials
• Authorizations stuck at CTO submit
• Ticketing status & declines/expired GTCC in DTS
• Approval failure for unable to end the PNR
• Locating CTO/TMC phone numbers
• Missing TSA information notice

Other Issues

Submit a help ticket.

Request help with an issue or check on the status of an existing ticket by logging into Passport . Navigate to Trax, then choose Travel Assistance from the left-side menu.

When creating a ticket:

• Make the title specific (e.g. Authorization EWMIAMIFL102120_A01 stuck at CTO Submit)
• Enter a detailed description of the problem. Include a systematic sequence of what happened and any incurred error codes. If it is a DTS problem, include the DTS screen number. Do not include any Personally Identifiable Information (PII) in the description field (other fields are secure).
• Consider attaching a screenshot to the ticket. Note, any attachment must be formatted as a PDF.
• From the drop down menu, select a subject, then a category, then a sub-category for your issue if necessary. Based on your choices, additional fields may display. Complete all fields with as much detail as possible. This information is used to route your ticket for the fastest resolution.

Click "Submit" to save the ticket. You will prompted to review the FAQs for a solution. If an answer is found, select "My Question is Answered" to discard the ticket. If a resolution to your issue cannot be found, select "Finish Submitting Ticket." You will receive an email to confirm your ticket has been received, as well as follow up emails any time the ticket is updated.

1-888-Help1Go

Reach the TAC by phone at 1-888-Help1Go (888-435-7146) at any time. Overseas callers may dial this number directly from any DSN line. Before you call, make sure the information you’re seeking isn’t readily available in the self-help resources in TraX or from your local help desk. Large call volume may result in longer hold times and often peaks around mid-day, Eastern Time.

Your analyst will ask for the same information that would be provided in the online help ticket form. Gather information before connecting with an analyst to speed up the ticket entry process considerably.

Outreach Calls

The TAC hosts Outreach Calls to keep travelers informed of the latest developments related to the Defense Travel System, the Joint Travel Regulations, and other major travel programs. Calls are held on the second and fourth Tuesday of each month, at 0800 and 1300 ET. Upcoming calls, agenda items, and dial-in information are announced on TraX and through the TAC RSS Feed . Users may also download the presentation slides for an upcoming or past call.

Subscribe to RSS

Get notice of emerging TAC issues & system updates

Review FAQs

Find answers to many common questions in the Knowledge Center [requires TraX login].

Check Help Ticket Status

Review current or past Help Tickets, or submit a new one [requires TraX login].

Excellence Beyond Expectation, in everything we do for our employees, clients and the community.

Our mission, ci azumano travel is dedicated to delivering customer services and solutions based on the needs and goals of its customers; responding with innovative service and technology., our leadership.

Reed Atkins

President and CEO

William Reed Atkins, Jr. was influential in leading the CI Azumano Travel and CI Travel team as Vice President and CFO from May of 2008 through December 2011. On January 1, 2012, Atkins became the President and CEO.

Chief Financial Officer

Keith Wesp was appointed Vice-President and Chief Financial Officer on January 1, 2012. He previously served as Corporate Controller since joining the company in October 2010. 

Chief Operating Officer

Judee Dale joined CI Azumano Travel in October 2022. As a travel industry leader for over 30 years, Judee been instrumental in driving strategy for complex operational initiatives around the globe, improving processes with corporate customers and ensuring policy adherence in the government sector. She works closely with her employees and client partners to assure continued traveler satisfaction.

Nancy Parrott

Vice President & GM, Vacation Travel Division

During Nancy’s 25 years at CI Azumano, she has filled many roles. Initially hired as a branch manager, Nancy soon became the company’s Operation’s Manager with oversight of the corporate, leisure, and group departments of the company. Over the years and throughout the company’s growth she moved more specifically into the area of leisure/cruise marketing, and sales, and operations.

Jose Ferreira

Vice President, Corporate Development

Jose joined CI Azumano in March of 2020. He has lead M&A, marketing, technology, and operations teams focused on the travel industry for the last two decades. He has developed durable, profitable products and solutions for travel agency operators.

Lisa Donovan Berry

Vice President, Employee Development

Lisa Donovan Berry joined CI Azumano Travel in June 2016 and is the Vice President of Employee Development.  Combined with her previous role as Vice President and General Manager of the Business and Government Divisions at CI Azumano and her 25+ years providing exceptional global travel management services, she develops CI Azumano’s talent for the future. 

Melissa Lindsay

Vice President, Human Resources

Melissa has served as the principal component in managing payroll and the employee benefits package for CI Azumano Travel and its divisions for over 30 years. The Company has over 130 employees in offices in Portland OR and Virginia Beach VA as well as staff working virtually across the U.S.

2018 Primetime Emmy & James Beard Award Winner

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