tico travel counsellor exam sample

TICO certification and registration - what you need to know and do

Travel Professionals selling travel services must have TICO Certification.

Need a copy or misplaced your TICO Certification Certificate? contact Oliver's

Every person who is working for a registered Ontario retail travel agency and is selling travel services or providing travel advice to the public must, by law, meet the TICO's Education Standards. This includes Supervisors and Managers on a registrant's registration record with TICO. The Education Standards Program is administered by TICO. The program consists of two levels:

1) Travel Counsellor 2) Supervisor/Manager

IMPORTANT NOTE: Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario travel agency. It does not mean that you are licensed to sell travel services in Ontario. A pass certificate for the exam is not the same as a TICO Registration. If you are not working for a TICO registered travel agency and you wish to sell travel services in Ontario, you would need to contact TICO’s registration department to obtain a license before you can start selling travel services.

For information on TICO's Education Standards Program, or to register for an exam, click here.

Next page: TICO featured in consumer protection magazine The Registrar

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Updates to TICO’s Education Standards Program

TICO has launched an updated study manual for both the Travel Counsellor and Supervisor/Manager certifications. Effective Monday, February 28, 2022, TICO exams are based on the newly revised study manual.

Are the Travel Counsellor and Supervisor/Manager exams a new requirement?

No, these exams are not a new requirement. If you have already completed your Travel Counsellor and/or Supervisor/Manager certification exams in the past, there is nothing more you need to do at this time.

Why did TICO make changes to the study manual and exams?

As the travel industry continues to evolve, TICO is enhancing the education program for individuals aspiring to become Travel Counsellors and Supervisors/Managers.

On Monday, February 28, 2022, TICO launched updated exams for both the Travel Counsellor and Supervisor/Manager certifications, based on an updated study manual.

In the future, TICO will launch new, fully interactive online education and continuing education programs that have a strong focus on having students apply the program’s regulatory content.

Enhancing the education program will strengthen travel professionals’ knowledge as they enter the industry, which in turn will benefit the consumers they guide in their travel purchases.

What is new in the study manual?

The new study manual is a digital flipbook and features updated content that reflects significant changes to the legislation and regulations that govern Ontario’s travel industry. The new manual is similar in length and structure to the previous manual.

The new study manual is organized in the following sections:

Travel Counsellor

Chapter 1: Introduction to the Education Standards Program Chapter 2: Ontario’s Travel Industry Act, 2002 Chapter 3: TICO’s Role in the Travel Industry Chapter 4: Registrant Obligations – Before the Sale Chapter 5: Registrant Obligations – After the Sale and Before Customer Travels Chapter 6: Ontario Travel Industry Compensation Fund

Supervisor/Manager

Chapter 7: Registration Requirements Chapter 8: Financial and Record-Keeping Requirements Chapter 9: Complaints Chapter 10: Investigations and Offences

What is new in the exams?

The new exams test students’ knowledge of the content in the updated study manual.

The structure of the exams will remain the same, with 50 multiple choice questions in the Travel Counsellor exam and 35 multiple choice questions in the Supervisor/Manager exam.

Has the price for the exams changed?

No, the price to complete the exams has not changed.

Travel Counsellor exam – $35

Supervisor/Manager exam – $35

Travel Counsellor exam and Supervisor/Manager exam purchased together – $50

What about individuals who were already studying with the previous manual?

Students who had registered for TICO’s Education Standards Program prior to February 28, 2022, received ample notice about the transition to the new manual and exams. The final date to write an exam using the previous manual was Sunday, February 27, 2022.

What if a student didn’t pass their exam prior to the deadline? Can they still do a re-write?

All re-writes using the previous manual had to be completed by Sunday, February 27, 2022.

NOTE: As of February 28, 2022, only the new exam is available, based on the content in the new study manual.

What if a student purchased the combination exam and only completed the Travel Counsellor portion before the February 27, 2022 deadline?

The completed Travel Counsellor exam is logged in Oliver’s online system. As of February 28, 2022, students are required to complete the new Supervisor/Manager exam, based on the new study manual. Students automatically have access to the new manual in their Oliver’s account.

Will students still have 6 months to complete their exam(s)?

Anyone who registers for the TICO Education Standards Program is given six months from the date of registration to complete their exam(s). To help with the transition to the new study manual and exam, TICO has automatically extended the program registration to Monday, August 29, 2022 for all students who have registered since September 1, 2021 and have not yet written their exam.

What if a student requires accessibility accommodation?

The new study manual is designed to be reviewed and studied online. Students who require accessibility accommodation may contact Oliver’s directly. Please call 1.800.238.0377 or email [email protected] .

What if I have questions?

Please contact Oliver’s directly at 1.800.238.0377 or email [email protected] .

Book with a TICO Registered Travel Agency

To verify if a travel agency or website is TICO registered, check  our online directory . 

Take the  TICO Traveller Quiz  to see what type of traveller you are. 

For more travel tips and information, visit the  Smart Traveller Guide . 

All travel agencies and websites located and operating in Ontario are regulated by TICO. Registered travel agencies and websites provide additional consumer protection for your travel investment that may not be available when booking with travel agencies and websites based in other countries or provinces. For more information about  how TICO helps, click here . 

Any questions can be directed to [email protected] or 1-888-451-TICO (8426).

Sample Emergency Message

This is a sample emergency message that can be used for important program updates that have a defined start and end time.

Register NOW – Before the Examination and Performance Assessment Fee Waiver Program Ends on June 30, 2024 Over the past two years, eligible California residents have had the opportunity to take California educator examinations and performance assessments for free while funds remain. This examination and performance assessment fee waiver program will end on June 30, 2024. So, please register for these free exams and performance assessments before the June 30th deadline. 2025 exam and assessment submission schedules are available. You will have one year from the registration date to schedule and take the test. See the FAQs for more information about the California assessment fee waivers.

Welcome : This site provides you information about California educator credentialing assessments. Here you can find assessment information, register for your assessment, prepare, and get results for the CalAPA, CalTPA, CBEST, CPACE, CSET, CTEL, RICA, NES, and WEST.
CalAPA : Learn about the California Administrator Performance Assessment.
CalTPA : Learn about the California Teaching Performance Assessment.
CBEST : Learn about the California Basic Educational Skills Test TM .
CPACE : Learn about the California Preliminary Administrative Credential Examination.
CSET : Learn about the California Subject Examinations for Teachers ® .
CTEL : Learn about the California Teacher of English Learners ® .
RICA : Learn about the Reading Instruction Competence Assessment ® .
NES ® and WEST : Learn about additional testing requirements for the National Evaluation Series TM 's Assessments of Professional Knowledge or the Washington Educator Skills Tests—Endorsements TM Designated World Languages: Latin test.

Find Assessment Dates, Sites, and More:

Important announcements.

2024–2025 test dates are now available. Registration and scheduling for future computer-based testing for the 2024–2025 program year are now available.

Candidates who registered for, but no longer need to take CalTPA or edTPA under California Senate Bill 114 (Chap. 48, Stats 2023) may be eligible for a full refund of their assessment fee.

Registration and scheduling are now available for the 2023–2024 program year for all assessments: computer-based tests, RICA Video Performance Assessment, CalAPA, CalTPA, and EdSp CalTPA.

2023–2024 test dates are now available.

Registration fees for the CBEST, CSET, CTEL, and RICA are now waived for eligible California residents.

CPACE fees are now waived for eligible California residents.

California administrator and teaching performance assessment fees ( CalAPA , CalTPA , and EdSp CalTPA ) are now waived for eligible California residents.

Registration is now open for Education Specialist CalTPA.

See the FAQs for more information about the California assessment fee waivers.

Fee waivers will be available by early August 2022 to eligible California residents taking California educator credentialing assessments.

Registration and scheduling are now available for the 2022–2023 program year for all assessments: computer-based tests, RICA Video Performance Assessment, CalAPA, and CalTPA .

CA Educator Credentialing Assessment Candidates may request to provide copies of their Performance Assessment and/or Exam score reports to additional recipients of their choice .

Effective August 1, 2022, the current version of CSET: Multiple Subjects Subtest III (test code 103) will be discontinued and will no longer be available. The last day to register for this version of Multiple Subjects Subtest III is July 28, 2022, and the last test administration is July 31, 2022.

2022–2023 test dates are now available. Registration and scheduling for future computer-based testing for the 2022–2023 program year are now available.

2022–23 submission and score report dates released for CalAPA and CalTPA .

Effective August 1, 2022, the current version of CSET Multiple Subjects Subtest III will be discontinued and will no longer be available. This subtest will be replaced with a redeveloped version that will be administered beginning August 1, 2022.

Effective April 11, 2022, the current versions of CSET Art and Music will be discontinued and will no longer be available. These exams will be replaced with redeveloped versions in Fall 2022.

Registration now open for online proctoring for the CBEST, some CSET tests, CTEL, RICA, and CPACE–Content: test remotely, including from home.

Registration now open for online proctoring for the CBEST, some CSET tests, CTEL and RICA test remotely, including from home.

Registration and scheduling are now available for the 2021–2022 program year for all assessments: computer-based and paper-based tests, RICA Video Performance Assessment, CalAPA, and CalTPA.

2021–2022 test dates are now available. Registration and scheduling for future computer-based testing for the 2021–2022 program year are now available. Registration for future CBEST paper-based testing for the 2021–2022 program year opens in mid-July.

2021–22 submission and score report dates released for CalAPA and CalTPA .

Registration now open for online proctoring for CSET: English and CSET: Multiple Subjects (Subtest I and Subtest III): test remotely, including from home, beginning May 31.

The Reading Instruction Competence Assessment (RICA) Written examination will be administered as three separate subtests beginning July 26, 2021. Learn more about this update at the RICA Written Assessment web page. Registration is now open.

The California Basic Educational Skills Test (CBEST) computer-based test will be administered as three separate subtests beginning June 7, 2021. Learn more about this update at the CBEST Assessment web page.

See the latest COVID-19 guidance for CalAPA and CalTPA .

Registration for the new CSET: Hebrew Subtest V and CSET: Hindi Subtest V is now open for testing appointments beginning April 12, 2021.

Registration and scheduling are now available for the 2020–2021 program year for computer-based and paper-based tests.

RICA Video Performance Assessment Guidance for Candidates Impacted by School Closures Due to COVID-19 .

2020–21 Submission and Score Report Dates released for CalAPA and CalTPA .

2020–2021 test dates are now available. Registration and scheduling for future computer-based testing for the 2020–2021 program year is now available. Registration for future paper-based testing for the 2020–2021 program year opens in mid-July.

--> CalAPA and CalTPA program year. -->

TICO certification and registration - what you need to know and do

Next page: TICO featured in consumer protection magazine The Registrar

Book with a TICO Registered Travel Agency

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