global travel program manager

Working at French American + International opens up a myriad of opportunities – both personal and professional. Critical to our Strategic Plan in creating a proud, engaged community, we appreciate our faculty and staff by fostering a community of ongoing learning, respect and collegiality and by providing competitive compensation and benefits.  Guided by the principles of academic rigor and diversity, French American + International offers programs of study in French and English to prepare its graduates for a world in which the ability to think critically and to communicate across cultures is of paramount importance.

Global travel program manager.

French American + International is a PK-12 independent school in San Francisco.  Founded in 1962, the school is a multicultural, multilingual educational institution with over 1,100 students across an urban campus in the heart of the city. Guided by the principles of academic rigor and diversity, the French American International School offers programs of study in French and English to prepare its graduates for a world in which the ability to think critically and to communicate across cultures is of paramount importance.

Our international community brings together people from many backgrounds. Together we strive to create a shared culture that develops compassionate, confident, and principled people who will make the world better. We base our community on these values: Respect, Integrity, Inclusion, Collaboration, and Curiosity.

Opportunity

Working at French American + International opens up a myriad of opportunities – both personal and professional. Critical to our Strategic Plan in creating a proud, engaged community, we appreciate our faculty and staff by fostering a community of ongoing learning, respect, and collegiality and by providing competitive compensation and benefits. It is also of paramount importance to us that we continue to foster an environment of diversity, equity, and inclusion as we build a school community of individuals who are an actual representation of the world we live in.

Position Overview

The Global Programs Manager will implement, supervise, monitor, and oversee all regional and global travel programs and operations in grades K-12 in our international school, building a culture of thoughtful, ethical travel deeply grounded in our school values and centered on intercultural learning and global citizenship. This program’s mission is to encourage students to connect with and contribute to communities around the world, to think critically about challenges faced by local and global communities, and to learn to reflect deeply on their own growth and values as they broaden their horizons.

 Key Responsibilities:

• In collaboration with section principals, administer a diverse offering of regional and global travel experiences and exchanges that meet the educational mission of the school, create age-appropriate learning experiences that  fall within the risk management parameters of the program 
• Identify trip leaders and support them in creating programs, including exchanges and trips, both homegrown and with vendor partners; maintain communication with trip leaders throughout the planning process, including planning and providing rich experiences for exchange program participants who visit our school
• Collaborate with the CFO to create an annual budget, track and manage costs to ensure delivery of programs within budget, ensure appropriate vendor contracts and timely payment, and maintain clear records of expenses and all communications related to finances. 
• Collaborate closely with the administration and Leadership Team to build and manage a well-trained Travel Coordination and Response Team of administrators to oversee communications and decision-making around emergent situations that arise while students are in the field
• Collaborate with, manage, and support faculty leaders to communicate clearly and effectively on all aspects of pre-departure preparedness, including registration for trips, packing lists, medical advice, and pre-trip educational activities.
• Evaluate vendors, manage vendor relationships, and maintain a list of travel and transportation vendors for use across the school
• Organize, oversee, and maintain effective documentation of all travel logistics, including all flights and transportation
• Manage document collection from students and families in preparation for travel and collaborate with the CFO and business office to manage payment
• Recruit and assign chaperones in collaboration with the section teams or other relevant trip leaders and maintain records necessary for chaperone compensation
• Organize training and development for chaperones to support safe, effective, mission-oriented travel experiences, and provide opportunities for trip leaders to reflect on, grow, and improve their practices through access to a variety of professional development offerings
• Serve as the face of the program for our students and families, providing clear, mission-driven messaging around offerings, organization, and policies
• Communicate with students, families, and chaperones to identify and ensure implementation of physical and other accommodations during travel, in collaboration with the student support team of each school section (principals, counselors, etc.)
• Collaborate with and support faculty leaders and vendors in developing and implementing high-quality, meaningful pre-departure curricula that prepare students well for travel and foster global citizenship and intercultural skills
• Provide for the specific needs of exchange visitors, including identifying host families, preparing them to provide safe, welcoming environments, ensuring all school policies and practices are implemented, and supporting program leaders to provide learning experiences for visitors in keeping with our school values
• Create opportunities for reflection and feedback by all constituencies to build learning and continuous improvement, including the facilitation of an annual program review that addresses risk management, policies, organizational structures, and achievement of educational goals
• Maintain and build on the visibility of our programs beyond our immediate school community and participate actively in the wider network of global and experiential education professionals

Key Qualities

• Effective, highly motivated, collaborative leader with a passion for working with students, families, and teachers
• Creative, strategic thinker who is curious about best practices and innovative approaches in global education 
• Able to handle multiple initiatives simultaneously
• Highly organized, detail-oriented, and technologically savvy
• Confident and skilled communicator adept at interacting with all school constituencies
• Ability to collaborate across a diverse school community and with international vendors and partners 

Qualifications and experience

• Bachelor’s degree, or equivalent 
• Experience coordinating travel and/or related programs within a school setting, with current knowledge of best practices in global learning
• Experience with developing and managing program budgets
• Experience of school setting required; experience of classroom teaching preferred

Candidates must be authorized to work in the United States. 

Position starts August 2024

Salary range for this position $100,000 - $120,000 depending on experience and qualifications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

French American International School is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

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Global Travel Program Manager (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight. About the Role: We are looking for a Global Travel Program Manager reporting into the Global Procurement organization who will direct, operate, and administer the corporate travel program, provide support to business travelers and negotiate with vendors, provide analytics and regular reporting on travel spend. What You'll Do:

• Set company global strategy for travel related spend categories: airline, hotels, train and car rental
• Handle and oversee all travel arrangements (air, lodgings etc) and operations
• Establish and maintain strong business relationships with preferred travel and third party meeting management vendors
• Lead business reviews with vendors and partner agencies to drive accountability and improve supplier performance
• Coordinate and provide support globally to business travelers
• Provide VIP support for executive travelers
• Periodically review travel program performance and implement changes to improve and enhance it
• Reduce friction across all stages of the travel cycle
• Negotiate contract rates and oversee corporate travel agreements (air, lodgings etc.)
• Educate and work with travelers on travel policy compliance
• Prepare and deliver periodic reports on travel KPIs and travel spend against budget to support executives and accounting teams in managing travel and expense budgets, partner savings, compliance reporting and contribute to diverse supplier reporting
• Support corporate meetings program with travel analysis, recommendations, cost estimates and operational support (bookings, inquiries, RFPs etc)
• Maintain and simplify training and resources related to travel processes.
• Work with Global Mobility team to ensure compliance with company policies

What You'll Need:

• 5+ years corporate travel program management experience plus 1-3 yrs supervisory experience
• Knowledge of international travel, travel industry players, best business practices
• Knowledge of travel booking tools (Navan, former TripActions, knowledge preferred)
• Excellent communication skills at all levels of the organization, including C-level
• Customer focus, positive (can do) attitude and problem solving skills
• Excellent negotiation skills
• Ability to analyze travel spend to identify trends and make recommendations on travel policies and programs

Bonus Points:

• High-tech, start-up, rapid growth and/or publicly traded company experience
• Ability to work quickly and accurately under pressure and with time constraints
• Proven ability to manage change effectively while being mindful of business processes and systems implications

#LI-Remote #LI-MJ1 Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance. CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $90,000 - $150,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work

Technology we use

• Engineering
• Sales & Marketing
• Golang Languages
• Python Languages
• Kafka Frameworks
• Kubernetes Frameworks
• Cassandra Databases
• Elasticsearch Databases
• Redis Databases
• AWS (Amazon Web Services) Services
• Salesforce CRM

An Insider's view of CrowdStrike

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What are CrowdStrike Perks + Benefits

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

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How to run a successful global travel program

Running a successful global travel program.

Moving from a locally managed to a globally managed travel program makes perfect sense for global organizations. The consolidation into one booking tool and the simplification of data collection are among the major benefits, but it may still seem like a daunting exercise. Organizations must consider multiple factors, from traveler well-being and cost savings to communication and policy. At the Business Travel Show, held in London, three senior corporate travel and procurement managers gave advice on how to best manage global travel programs during the panel discussion “The fundamentals of running a successful multi-country travel program — from a travel management and procurement perspective.”

Build a global framework with local nuances

If your multinational company is managing travel across numerous providers in multiple countries, it’s time to consider moving to one global travel management company (TMC). A global TMC can support you worldwide and dramatically improve efficiency.

“We saw the need to start simplifying – rather than use separate suppliers where there are synergies, we put Europe together [and] then global,” Ana Gibson, GB supply manager at Hilti GB Ltd., said.

Using your global scale and volume of travel can help buyers deliver huge savings and strengthen negotiations with suppliers. Once suppliers see the reported numbers — thousands of room nights and flights all in one view — it can give buyers the upper hand in negotiations. It’s important to remember that not all routes and locations can be covered by a globally negotiated contract. Consider whether you can move to an 80 percent globally negotiated contract and keep 20 percent for your local teams to negotiate. While it can be tempting to streamline processes globally, local nuances should also be considered.

Gibson explained that “it’s a global process, but don’t make it a dictatorship. Remember that you have different cultures that you need to bring into it… People will not be able to follow your travel program if they don’t have that flexibility.”

Take cost savings and traveler satisfaction into account

It’s important to consider cost savings and traveler satisfaction when moving to a global travel program. Your CFO may be focused on the bottom line, but there’s more to consider than travel spend. Unhappy travelers can have a huge impact on your business.

“If you put travelers in a hotel that they are not comfortable in, then after the third night they might ask themselves ‘What am I doing here? Did I choose the right job?’ Of course, the company might save money, but if people are unhappy, they are leaving or are unproductive,” Dr. Christian Spieker, head of corporate services at ZEB, said .

Unhappy travelers can often mean noncompliant travelers, so communication is key. Each of the panelists prioritized communicating with their travelers through surveys, the company’s intranet and educational content.

“You have to listen to your people. There is no one truth,” Spieker said.

Allowing travelers the simplicity of booking in one tool with a well-defined, integrated policy makes it easier for users to stay compliant. When travelers book ad-hoc trips on different platforms it affects reporting and negotiating power and puts travelers at risk because it’s difficult to track where they are. Egencia allows policy to be embedded in the booking tool which promotes compliance.

“Everyone uses the same system, no matter where, or their role – 96 percent [of travel is] done online in the booking tool,” Spieker said. When building a global travel policy, you need to consider your company culture and the cultural nuances of every region you operate in. “Talk to [your travelers] and say, 'We have to find a mixture of expectations.' A German traveler in London might say the rooms are too small and too expensive and vice versa,” Spieker said.

How to make the move

To get started, Gibson suggested keeping your processes simple.

“Understand what you want to achieve when moving from local to global before you do. Unless you know that, you are not going to put the right framework into place.”

Moving to a globally managed program will involve a number of stakeholders — whether it’s travelers, travel arrangers or local travel managers. Your strategy can easily be derailed if you don’t secure the mandate from management. The panel agreed that it's important to show the numbers. What is the return on investment? How many deals must be closed to make that flight worthwhile? And while it's harder to measure, how do you show the impact of traveler satisfaction on the company's success?

Your company culture can also dictate how to best sell your strategy within your organization. If your company culture is cost-conscious, show them numbers and calculate the ROI. If the focus is on employee well-being, show them how the global experience, with local nuances, can support traveler satisfaction and safety. Study and understand the different countries in your travel program and take their views into account when you start to design your new program.

Spieker recommended to “involve people and make them aware of what you are doing.” If stakeholders other than the c-suite are involved early on, you can expect less pushback on your strategy and build in the local nuances that make your global program successful.

Finally, select a travel partner that’s flexible enough to adjust to your needs. Ask yourself, can they cover all the regions in your company? Can they serve your travelers locally? Can they provide the global reports you need? Can they support you over the next few years if your company grows?

Looking for better business travel solutions? Get in touch with us.

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Building Trusted Relationships that help move your travel program globally

If you have travelers worldwide, juggling multiple tools, systems, policies and travel providers can be challenging. Fox brings it all together for you, with a global client solutions manager (account manager) as your single point of contact in the U.S. In partnership with our global affiliate BCD Travel, we offer a consolidated network in more than 100 countries around the globe. As one of the largest BCD affiliates, Fox brings you the global solutions of a mega agency, while delivering the added benefits of high-touch service, flexibility, responsiveness and customization that Fox is known for.

With Fox as your partner...

Your organization’s global travel program will be equipped with an extensive offering of best-of-breed services:

• Global client solutions manager with personalized local support
• Consistent policy and messaging
• Globally consolidated reporting, analytics, and risk management solutions
• Consultation and implementation expertise
• Client-tailored online booking solutions to meet your travel policy requirements on a global, regional and local level
• Empowered and experienced management team to drive policy and service requirements according to your unique program’s objectives

Customer Review

We recently moved from one of the big mega agencies, and have been blown away with how much better our experience has been since our transition. Not only were we able to negotiate better pricing for our program, but we have had the best customer service experience. Fox has shown us that there are TMCs out there who are listening to the customers’ needs and are creating solutions to help manage those challenges…as with travel, they tend to change often. We feel very fortunate to be with a TMC that gets it, and is looking to help us meet our company goals, not just fit into a TMC mold. We could not be more pleased, well done!

I cannot say enough positive things about our Fox client solutions manager and their support of our firm. They are always quick to answer questions and address any concerns, as well as communicate any information that impacts our program or travel in general. I truly believe that our travel program would not be where it is today without Fox. They are an absolute pleasure to work with.

proud to partner with

What that means for you

Benefits of a large partnership, personalized care, attention to detail, valuable partnership and the trust you want, global service level agreement.

A single SLA to provide consistency in service delivery measurement in every country.

Practical guidance through educational workbooks

Both Fox and BCD hold the highest lover designation with concur as MC Partner Elite.

Implementation of industry best practices and benchmarks

Both Fox and BCD operate the same quality control systems to deliver consistency globally.

Single Reporting Platform

Decisionsource aggregates global data and is supported by universal management information standards across every country to deliver accurate consistent reporting

Consistency

BCD owns and operates the majority of in-countrv operations delivering the strenoth and steadiness of a global network whether vour travel program is operating in only a few countries to the over 100+ locations supported ov the Fox and BCD relationship

Ease of Single Travel Management Relationship

Fox provides governance and management of the contractual relationshio. encompassing BCD locations around the globe. A Fox Global Glen Solutions Manager will lead your program management globally.

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Sometimes you need large-scale global support, while other times you want customized service from people you know. You don’t have to sacrifice either to achieve your global program. Call Fox to learn how we perfectly size to support your growth and culture .

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