journey return policy no receipt

Journeys Return Policy: Your Guide to Hassle-Free Returns

We all know that life is full of surprises and that things don’t always go as planned. That is why our Journeys return and refund policy applies to our journey packages.

We want you to be satisfied with your purchase, and if you aren’t, we’ll work with you to make it right. Please review our policy and feel free to contact us if you have any questions.

Table of Contents

What Is Journeys Return Policy?

Journeys now offers FREE returns in-store and by mail for online purchases! Returning anything purchased from Journeys.com is possible within 60 days of receipt.

Return Policy in-Store: You may return items to any Journeys store location. Please include your packing slip (or gift receipt) as well as the credit card you used to make the original purchase.

Return Policy by Mail: If you are unable to visit us in person, we will accept your return by mail. To begin your return, simply click here and follow the on-screen instructions.

What is the time limit for returning an item to Journeys?

Journeys has a 45-day return policy for most items and a 60-day refund policy for gift card purchases. Unfortunately, we cannot offer you a refund or exchange if 45 or 60 days have gone since your purchase.

To be eligible for a return, your item should be unused and in the same condition in which you received it. It also has to be in its original packaging. Gift cards cannot be returned.

To begin a return, please contact our Customer Service department at 1-888-324-6356 or visit your nearest store location. If your return is approved, you will be responsible for the cost of returning your item to Journeys. The cost of shipping is non-refundable.

The time it takes for your returned product to reach you may vary depending on where you live. When returning an item to our store, we recommend utilizing a trackable shipping service or purchasing shipment insurance.

Does Journeys Accept Returns Without A Receipt?

Because it is a huge chain shop, it has a more permissive policy on returns without a receipt. As long as you have a valid ID, you can return any item within 60 days of purchase. The refund will be sent in the form of a store credit.

Is it possible to get a full refund from Journeys?

No, this shop does not provide complete refunds. If you are dissatisfied with your purchase, you may return it for a store credit or exchange within 45 days of the purchase date. All returned items must be brand new and unused, with all original tags and packing.

Is it possible to return an item to Journeys without the box or original packaging?

Yes, as long as the item is unused, unworn, and in its original condition with all tags attached, you can return it to Journeys without the box or original packaging. Please include a note with your name, order number, and reason for return if you do not have the original packing. After we receive your return, we will process your refund within 10-14 business days.

Journeys will refund me in what way?

This store will handle your refund as quickly as possible, but please allow up to 10 business days for it to reflect in your account. The refund will be issued using the same payment method as the initial purchase.

How Long Do Refunds For Journeys Take?

Refunds for journeys take 3-5 business days to process.

Is it possible to return an online purchase to the Journeys Store?

Yes, you can return your online purchase to any Journeys store if you have your online order confirmation or packing slip, as well as the credit card you used to make your purchase. The amount of your transaction will be refunded to you in the form of a gift card.

Does Journeys accept mail-in returns?

Journeys accepts mail-in returns for items purchased in either of our stores. To get a full refund in the form of the original payment method, returns must be postmarked within 45 days of the order’s ship date.

If your purchase was shipped within 45 days, they may award you a merchandise credit equal to the current selling price of the item(s). Items must be returned unworn and with all original tags attached, in their original packaging. The shipping and handling fees are non-refundable.

Conclusion 

Understanding and adhering to Journey’s return policy is crucial for a seamless and satisfactory shopping experience. Familiarizing oneself with the specific terms and conditions outlined by the company ensures that customers are well-informed about their rights and responsibilities in the event of product returns. By fostering transparency and clarity, Journey’s commitment to a fair and customer-centric return policy contributes to building trust and loyalty among its clientele. As customers, it is advisable to review and comprehend the return policy before making a purchase, promoting a smoother process in the rare instances where returns may be necessary. Overall, Journey’s dedication to customer satisfaction extends beyond the point of purchase, reinforcing a positive and reliable relationship between the brand and its valued patrons.

What is Journeys’ return policy?

Journeys offers a flexible return policy. You can return items within 365 days of purchase, provided they are in unworn and resalable condition. Ensure you have the original receipt or packing slip for a smoother return process.

How do I initiate a return with Journeys?

To initiate a return, visit the Journeys website or contact their customer service. Follow the provided instructions, which typically involve filling out a return form and shipping the item back. Journeys may provide a prepaid shipping label, and it’s essential to include the original packaging.

Can I return online purchases to a Journeys store?

Yes, Journeys generally allows you to return online purchases to one of their physical stores. Bring the item, along with the original packing slip or receipt, to a nearby Journeys location. The store staff will assist you with the return process.

Is there a time limit for returning items to Journeys?

Journeys has a generous return window, allowing customers to return items within 365 days of the purchase date. This extended timeframe provides customers with ample opportunity to evaluate their purchases and initiate returns if necessary.

What items are ineligible for return at Journeys?

While most items are returnable, certain products may be ineligible for return, such as final sale items or products marked as non-returnable. Additionally, returns must meet specific criteria, including being in unworn and resalable condition. It’s advisable to review Journeys’ detailed return policy on their website for a comprehensive understanding of ineligible items.

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Navigate Through the Journeys Return Policy in a Breeze

The Ins and Outs of the Journeys Return Policy

Your feet deserve comfort, and you deserve peace of mind. If your items purchased at Journeys don't fit your feet nor meet your expectations, DoNotPay is here to make the return process much easier with this simplified guide to the Journeys return policy. Put your feet up, and let DoNotPay help !

A Rundown of the Journeys Shoes Return Policy

Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:

• Are in new condition
• Still have their original packaging
• Come with the original receipt or the information from the order confirmation email

Journeys Return Policy for Defective Items

A defective item is a product with an existing flaw, which was unknown at the time of purchase and is the fault of the manufacturer. This does not include normal wear and tear that occurs while using the item.

Journeys will refund or exchange defective items under the following conditions:

• You bought the item less than 30 days ago
• You present the original receipt or order confirmation
• The item is in its original packaging

Journeys Return Policy for Items Without a Receipt

For online orders, Journeys doesn't send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.

If you can't find it, contact the Journeys customer service using one of the following methods:

Make sure to check out the business hours of the customer service department in the table below:

How To Return an Item to Journeys

Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.

In-Store Returns

Returns to the Journeys stores are free. If you want to head down to the store to return an item, here's what you need to do:

• Find the nearest Journeys store
• Bring the item with original packing and the receipt or order confirmation
• Speak with a staff member
• Specify if you want a refund or a replacement

The Disadvantages of In-Store Returns

In-store returns are less favorable these days because of the:

• Time taken to travel to the store
• The cost and environmental concerns of transport
• Health concerns due to the COVID-19 pandemic
• Time wasted on waiting in lines

Returns via Mail

If you want to return an item for a refund via mail, you will be charged a fee of $7.95 —it will be deducted from the refund after processing. If you want an exchange, the shipping is free.

The process depends on how you purchased the item and is explained in the table below:

The Disadvantages of Mail Returns

The disadvantages of mail returns include the following:

• $7.95 shipping fee for refunds
• Time taken to ship the item
• Long processing time—between two and four weeks

How To Return Purchased Items to Journeys Using DoNotPay

The shoes were uncomfortable enough! Kick your feet up and relax. DoNotPay’s chatbot will guide you through the return process without any unnecessary delays or other issues.

Save the time and energy you would spend on traveling, filling out forms, and following up. Start the return process with DoNotPay! All you need to do is:

• Open DoNotPay in your browser and set up your account
• Select the Item Return Request feature
• Answer the chatbot's questions about your purchase
• Include photos of the products you wish to return and click Submit

We will then draft a return request letter explaining what was wrong with your item and whether you want a refund or exchange. The letter will be automatically mailed to Journeys, which saves you a trip to the post office. We will also provide you with a return label so you can ship your item for free.

DoNotPay can also help with returns to the following merchants and more:

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We certainly hope it's not foot fungus after all, but if you're unhappy with how Journeys customer support treated you, DoNotPay can help. You can use our app to send demand letters to any company that infringes on your consumer rights in small claims court .

DoNotPay can save you from the hassle of getting your own lawyer or filling out paperwork—not to mention paying exorbitant lawyers’ fees. Filing your official complaint, gathering the necessary paperwork, and preparing for a court appearance are now simple and straightforward tasks, thanks to DoNotPay.

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Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

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ReturnMastery

Journeys return policy.

At Journeys, we understand that not every purchase is the perfect fit. We want you to be 100% satisfied with your purchase, which is why we offer an easy and convenient return or exchange policy. We strive to provide a hassle-free return process, and make sure that our customers leave our stores or website with peace of mind. Our knowledgeable and friendly staff are available to assist with questions and concerns regarding returns and exchanges. We have taken great care to outline our return policy in detail so that customers know exactly what to expect and when. Our policy is designed to give you the most options when it comes to returns and exchanges. In this blog post, we will discuss our return policy in detail so that you have the information you need to confidently make your next purchase at Journeys.

Returns & Exchanges

https://help.journeys.com/s/article/Return-Exchange-Policy

Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or

https://help.journeys.com/s/topic/0TO1U000000kPwVWAU/returns-exchanges

HELP CENTER · Returns & Exchanges · No Receipt or Invoice · Return/Exchange Form · Defective Returns & Exchanges.

How to return it by mail if I order online?

The steps listed below should be followed by a customer who wants to return an online order by mail:

• The customer must first create a Prepaid Shipping label by going to the Journeys Return Page.
• The minimum fee for the Prepaid Shipping Label will be deducted from the refund after processing.
• The customer can now send the items for return by any shipping service after creating the shipping label.
• It may take two to four weeks on average to complete this return.

How do I return a store purchase by mail?

• First, the customer has to fill out the Return/Exchange Form .
• The form must be filled out with certain information, including the billing name, Order ID, customer contact information, and product details. Additionally, customers have a choice between a refund and a return.
• If the customer needs a pre-paid shipping label for the return, they must then get in touch with Journey’s customer service.
• The customer can ship the item for return to the specific address provided by the Journey website return after receiving the shipping label, along with the original packaging and receipt.

When making the prepaid shipping label for a mail-in return, they charge $7. 95 from the customer, which is processed after being subtracted from the refund. But the exchange process is completely free of charge.

What is the return policy for Journeys?

Within 365 days of your purchase, Journeys allows you to return any unopened, unused items with their original receipts for a full refund or exchange. Shipping charges are excluded.

Can you return at Journeys without a receipt?

For online and in-store orders, Journeys no longer mails physical receipts or invoices in the mail as part of our commitment to “going green.” In-store returns and exchanges can be made using your order confirmation email as proof of purchase; if you run into any problems without a receipt or invoice, please get in touch with us.

Story Time | Why I DON’T Work At Journeys Anymore (Shoe Store)

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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Store Return Policy

Refund, exchange, or return, journeys store return policy.

Customer Service; 1-888-324-6356 Journeys now gives you 365 days to decide! They allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Return/Exchange Options

Option 1) Return to Store : Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange.

Option 2) Return to Journeys.com : If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:

1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, you can print one HERE .

2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label here: Return Label Request Form.

3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.

4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.

Return Address: Journeys Order Returns 635 Genesco Parkway Lebanon, TN 37090 Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information

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Journeys Return and Refund Policy

We know that life is full of surprises and that sometimes things don’t go as planned. That’s why we have Journeys return and refund policy for our journey packages.

We want you to be happy with your purchase, and if for any reason you’re not, we’ll work with you to make it right. So please take a look at our policy and if you have any questions, don’t hesitate to contact us.

Page Contents

What is Journeys Return Policy?

Journeys now offer FREE Returns in Stores and by Mail for items purchased online! You have 60 days from the time you receive your order to return merchandise purchased from Journeys.com.

In-Store Return Policy: You may return items to any Journeys store location. Please remember to bring your packing slip (or gift receipt) and the credit card you used for the original purchase.

By Mail Return Policy: If you are not able to make it into a store, don’t worry, we will still accept your return by mail. To begin your return, please click here and follow the instructions on the screen.

How Long Do I have to Return an Item to Journeys?

Journeys offers a 45-day return policy for most items, as well as a 60-day return policy for items purchased with a gift card. If 45 or 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable.

To start a return, you can contact our Customer Service at 1-888-324-6356 or visit the nearest store location. If your return is accepted, you will be responsible for paying the cost of shipping your item back to Journeys. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance when returning an item back to our store.

Does Journeys Accept Returns Without a Receipt?

Because it is a large chain store, they have a more lenient policy when it comes to returns without a receipt. You can return any item within 60 days of purchase as long as you have a valid ID. The refund will be processed as a store credit.

Does Journeys offer full refunds?

No, this store does not offer full refunds. However, if you are not satisfied with your purchase, you can return it within 45 days of the purchase date for a store credit or exchange. All returned items must be in new and unused condition, with all original tags and packaging attached.

Can I return an Item to Journeys without the box or original package?

Yes, you can return an item to Journeys without the box or original package, as long as it is unused, unworn, and in its original condition with all tags attached. If you do not have the original packaging, please include a note with your name, order number, and reason for return. Your refund will be processed within 10-14 business days after we receive your return.

How will I be refunded by Journeys?

This store will process your refund as soon as possible, but please allow up to 10 business days for the refund to appear in your account. The refund will be made using the same payment method you used when making the original purchase.

How Long do Journeys refunds take?

Journeys refunds take 3-5 business days to process.

Can you return an online purchase to the Journeys store?

Yes, you can return your online purchase to any Journeys store as long as you have your online order confirmation or packing slip and the credit card you used to make your purchase. You will receive a refund in the form of a gift card for the amount of your purchase.

What’s Journeys’s customer service phone number?

The best way to reach customer service is by using our contact form. We will do our best to get back to you as soon as possible. Our phone number is 1-888-324-6356, but we are only available Monday – Friday, 9 am – 5 pm EST.

Does Journeys Accept returns through the mail?

Journeys does accept returns by mail for items that were purchased either through our stores. Returns must be postmarked within 45 days from the order’s ship date to receive a full refund in the form of the original payment method.

If 45 days have passed since your purchase was shipped, they can offer you a merchandise credit equal to the current selling price of the item(s). Items must be returned in their original packaging, unworn, and with all original tags attached. Shipping and handling charges are not refundable.

Thanks for shopping with Journeys. If you don’t like your purchase, you can return the item for an exchange or get a full refund within 45 days (terms and conditions applied). Looking for more information on our return policy? Visit our website at  ReturnPolicy.me ! Have a great day 🙂

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Journeys Return Policy

Journeys now gives you 365 days to decide! We allow all merchandise in new condition, with original packaging, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.

ORDERS PLACED ON JOURNEYS.COM:

For orders placed at Journeys.com, we’ve streamlined your return process. Check out the options below and choose the best one for you!

1)  Return to Store:  For quick and easy returns or exchanges, take your item(s), with original packaging, to any Journeys store. Use the  Store Locator  to find a store near you!

2)  Refund by Mail:  To begin your return and create a prepaid label,  click here!  For all returns by mail, $7.95 will be deducted from the refund amount for using our return label.

3)  Exchange by Mail:  Exchanges are FREE! To begin your exchange and create a prepaid label,  click here!  Please make sure to include your desired SKU (item #), Size and Quantity in the “Additional Comments” section of Step 2. Send the item(s) back using the prepaid label and we’ll process your exchange upon receipt. Please allow 2-4 weeks to receive your new item(s).

ORDERS OR PURCHASES MADE IN-STORE:

1)  Return to Store:  For quick and easy returns or exchanges, take your item(s), with original packaging, to any Journeys store. Use the  to find a store near you! Store Locator 2)  Return by Mail:  If you would like to ship the item(s) back to Journeys, please fill out our  Return/Exchange form .  If you would like us to provide you with a prepaid shipping label, contact customer service at 1-888-324-6356. For all returns by mail, $7.95 will be deducted from the refund amount for using our return label. Please allow 2-4 weeks to receive your new item(s).

RETURN AN ORDER USING THE SHIPPING CARRIER OF MY CHOICE:

If you would like to return your item(s) to our warehouse, please ship the merchandise back through the carrier of your choice, along with a completed  Return/Exchange form . Send the item(s) back to the address below, in their original packaging, and we’ll process your return upon receipt. We recommend getting a tracking number for your return. Please allow 2-4 weeks to receive your new item(s).

Return Address: Journeys Order Returns 635 Genesco Parkway Lebanon, TN 37090

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