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Join club h10 now.

Club H10 brings you a world of advantages, direct discounts and exclusive service so you can get the most out of your experience at H10 Hotels.

Club H10 brings you a world of advantages:

Enjoy a 5% discount in all your bookings

Earn points and apply them to the total cost of your booking

Welcome gift and special service

And many more advantages...enjoy them all!

Club H10, Loyalty Program

23 destinations   where you can enjoy a unique experience

5% discount

Exclusively for Club H10 members

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You'll get a 5% discount on all bookings you make on www.h10hotels.com.

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Legal Advice

Legal texts - version 3 03-2018

1.1 Legal Warning (Law on Information Society Services and Electronic Commerce)

In accordance with Article 10 of Spanish Law 34/2002, of 11 July 2002, on “Information Society Services and Electronic Commerce”, we hereby inform you of the following: CORPORACIÓN H10 HOTELS, S.L., (hereinafter GRUP H10 HOTELS), domiciled at calle Numància, 185-1ª 08034 Barcelona, with National Tax ID no. B62116942, and registered in the Trade and Companies Register of Barcelona under Volume 32.136, Folio 1, Sheet B-201.867, Registration 1ª, is the owner and person in charge of operating, managing and running the website www.h10hotels.com (“Website”), which can be visited via the domain www.h10hotels.com and its subdomains.

From now on, CORPORACIÓN H10 HOTELS, S.L. and all the companies of its business group will be called, together, as GRUP H10 HOTELS.

The use of the Website attributes the status of user, and implies full and unreserved acceptance of all the provisions included in this Legal Warning, in the version published by GRUP H10 HOTELS at the time the user accesses the Website. As a consequence, the user must read this Legal Warning carefully each time they decide to use the Website, since it may undergo modifications.

GRUP H10 HOTELS makes every effort to avoid errors in the content of the Website. Notwithstanding the foregoing, the information and services on or available through the Website may include inaccuracies or spelling mistakes. The information on the Website is accurate on the date of the last update. GRUP H10 HOTELS reserves the right to update, amend or remove information from the Website, and may limit or refuse access to it. GRUP H10 HOTELS reserves the right to make any changes or amendments it deems fit, and may do so at any time and without prior warning.

The contents of the Website are only intended as information about the supply of services and prices, in accordance with the provisions of this Legal Warning and the rest of the legal texts on this website.

GRUP H10 HOTELS reserves to right to prevent or refuse access to the Website of any Internet user who enters any information on this website that contravenes legal or moral rules, and reserves the right to take whatever legal actions it deems appropriate to avoid this type of behaviour.

Service quality and availability

GRUP H10 HOTELS accepts no responsibility for interrupted or poorly-working services or content on the Internet, whatever their cause may be. GRUP H10 HOTELS is not responsible for damages of any kind caused to users who are using browsers or versions of browsers other than those for which the Website was designed. GRUP H10 HOTELS is not responsible for network outages, loss of business resulting from these outages, temporary electrical power outages or any other type of suspensions. GRUP H10 HOTELS does not guarantee that services or contents will be uninterrupted or error-free, that the errors will be corrected nor that the service or server will be free from viruses or other harmful components, notwithstanding GRUP H10 HOTELS will do their utmost to prevent this type of incident.

Content linked through the Website

GRUP H10 HOTELS is not responsible for websites belonging to others or third parties which can be visited via links from the Website, or any other content, commercial activity, products and services made available by third parties.

The use of a link or access to a website belonging to others is done exclusively at the choice and risk of the user. GRUP H10 HOTELS does not recommend or guarantee any information obtained through a link outside its website and it is not liable for any loss, claim or damage derived from the use or misuse of a link, information obtained through it, including other links or websites, an interruption to the service or access, the use or misuse of a link, upon connection to the Website and access to information from other websites from the same Website.

The structure, design and presentation of the elements available on this website (graphics, images, logos, colour combinations and any other element eligible for protection) as well as photos, video clips, sound clips and any other material found on the Website are protected by intellectual property rights belonging to GRUP H10 HOTELS. Reproducing, altering, distributing, publishing, or making information available to the general public is forbidden, as is other kinds of exploitation—partial or full—of the elements stated in the previous paragraph. Such acts of exploitation can only be carried out with the authorisation of the GRUP H10 HOTELS and, in all circumstances, must make explicit reference GRUP H10 HOTELS’ ownership of these intellectual property rights.

The user only is authorised to make private use of the documentary material produced by GRUP H10 HOTELS. The user must refrain from deleting, altering or manipulating any protective device or security system installed.

Unless GRUP H10 HOTELS has given its authorisation, links to "final pages", "frame", or any manipulation of this sort is strictly forbidden. Links must always be on the main page or “home page” - www.h10hotels.com

Distinctive signs (trademarks, trade names, logos, symbols) belonging to GRUP H10 HOTELS are protected by industrial property rights, meaning the use or manipulation of any of these, unless written authorisation from GRUP H10 HOTELS has been given, is strictly forbidden.

Security is a priority for GRUP H10 HOTELS, which is why we make every effort to ensure that our transaction processes are secure and your personal information is protected.

We do not share your personal information

GRUP H10 HOTELS will never e-mail or call you to request that you provide your personal details or you verify your account password, debit or credit card number, or any other type of personal information. In the event that someone does contact you or you receive an unsolicited email asking you for the aforementioned information, please do not respond and inform GRUP H10 HOTELS immediately so that we can investigate this incident.

Notwithstanding the foregoing, if you have not finalised the online booking process on our Website, we may send you a reminder email to continue the booking. We hope that this service helps you to continue the process without having to look for the accommodation or fill in the booking form again.

Identify fake emails (“spoofing” or “phishing” attempts)

Please ignore any email you receive requesting personal information or that redirects you to a page that is not the property of GRUP H10 HOTELS or its group companies, or that asks you to pay by means other than the one authorised by GRUP H10 HOTELS, as it could be an attempt at impersonation (“spoofing” or “phishing”) and would be considered fraudulent.

GRUP H10 HOTELS uses the “h10hotels.com” domain for its emails. If you receive an email with a different domain format (for example, [email protected]). you can be sure that it is a fake email.

Some “phishing” emails contain links to websites that use the words “h10hotels” in their URL, but they will direct you to a completely different website. If you hover the mouse above the link, you will be able to see its associated URL, which will most likely have a different format to those linked to authentic GRUP H10 HOTELS websites.

However, if you do click on the “phishing” mail and you are redirected to a page that resembles “My Account” or any page that asks you to modify your personal information, please ignore it and regard it as fraudulent.

Inform us about “phishing” attempts

Please send an email to: [email protected] and attach the email you believe to be fake. By providing us with the information, you are helping us to locate its origin.

If you are unable to attach the fake email, please forward it to [email protected] and include as much information as possible about the email.

Information for the purchaser regarding the ecommerce resolutions platform

The Purchaser of products from the Website is hereby informed of the online dispute resolution platform.

In accordance with Article 14.1 of Regulation (EU) No. 524/2013: The European Commission provides a dispute resolution platform available by clicking on the following link:http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the online dispute resolution platform.

Each of the points in this Legal Warning is governed by Spanish Law.

1.2 Privacy policy (GDPR)

In conformance with the provisions established by Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we hereby inform you that personal information entered in these forms, as well as your email address, have been incorporated into a processing file belonging to CORPORACIÓN H10 HOTELS, S.L. , (hereinafter GRUP H10 HOTELS),whose business address is Calle Numància, 185-1ª 08034 Barcelona, with National Tax ID no. B62116942, and is registered in the Trade and Companies Register of Barcelona under Volume 32.136, Folio 1, Sheet B-201.867, Registration 1ª. Email: [email protected], in order to respond to your queries and send you information related to the products and services offered by GRUP H10 HOTELS.

The personal data provided through the forms of the Web, as well as your email address, will be included in a file owned by GRUP H10 HOTELS.

GRUP H10 HOTELS is especially aware of the importance of protecting the data of service users who visit the Website. By means of this Privacy Policy (hereinafter the “Policy”), GRUP H10 HOTELS hereby informs Website users of the processing and uses to which the personal data collected on the Website will be submitted, so they can decide, freely and voluntarily, if they wish to provide the requested information.

GRUP H10 HOTELS deems guaranteeing personal data protection essential, so that the intimacy and privacy of all interested parties (data holders) are protected, as highlighted in this Policy, and undertakes to guarantee the legal requirements stipulated by the applicable legislation on personal data protection at all times.

Thedata collected through the Website is incorporated into the processing of WEBSITE USER/NEWSLETTER items, to which this Policy will be applied and whose controller is GRUP H10 HOTELS.

To answer your enquiry or fulfill your information request, GRUP H10 HOTELS may need to communicate your information to the other companies comprising the GRUP H10 HOTELS.

In this case, GRUP H10 HOTELS guarantees that this Policy will be applied to the company in question and that your data will be processed in accordance with the requirements of the legislation applicable.

The main features of WEB/NEWSLETTER USERS processing are: -Purpose of processing a. To provide the information requested by the interested parties in the web form or questionnaire. b. Resolve the issues raised. c. Send information about product or service offers. - Data Handler

In the event that the processing of your personal data is carried out by a third-party in charge of processing information on behalf of GRUP H10 HOTELS, it guarantees that it will only chose a data handler that can sufficiently guarantee the application of the appropriate technical and organisational measures, so that processing is in line with the requirements of the legislation applicable and guarantees the protection of the interested party’s rights.

Legal Basis - Consent

By filling out the forms available on the Website, the interested party gives their consent for their personal data to be incorporated into the file, which is subject to processing in accordance with this Policy.

In the same way, where appropriate, users consent to allowing GRUP H10 HOTELS to send them regular information about the business group’s offers on activities, products or services.

The user may, at any time, object to these mailings by sending an email to the following email address: [email protected] and writing “UNSUBSCRIBE FROM MAILING LIST” in the subject line.

GRUP H10 HOTEL applies the levels of security for protecting legally required personal details and has installed all of the technical means and measures available to it in order to prevent the loss, misuse, alteration, unauthorised access and theft of the data.

The holders of the data contained in the WEBSITE USERS/NEWSLETTER processing and the data contained in any of GRUP H10 HOTELS processing may inform the company if they wish to exercise their rights to access, rectification, cancellation, opposition, portability and, where appropriate, limitation, within the legally established terms.

To do so, the interested party should send a written letter and a photocopy of their national ID document or equivalent document to GRUP H10 HOTELS, C/Numància, 185-1ª - 08034 BARCELONA, or by email to [email protected], , and write “DATA PROTECTION” in the subject line.

GRUP H10 HOTELS reserves the right to modify this Policy in order to bring it into line with new legislative or jurisprudential developments and those that may stem from standard codes of conduct on data protection. Any such changes will be announced on our Website in advance, notwithstanding the need to request the affected parties for the necessary consent if such consent could be construed as not having been given in accordance with terms set out in this Policy.

If you have any queries, questions or comments about this Policy, please do not hesitate to contact us by writing an email to: [email protected].

1.3 Cookies Policy

What are Cookies?

Cookies are used to: • Ensure that webpages are working properly. • Store preferences like languages or font size. • Find out about the user’s browsing experience. • Collect anonymous statistical information, such as the pages the user has visited and how long they have spent on the website.

The use of cookies optimises the browsing experience, adapts the information and services offered to suit the user’s interests, in order to provide a better experience each time the user visits the website.

Based on their lifetime, cookies can be grouped into session cookies or persistent cookies. The former expire once the user closes their browser. The latter expire once their purpose has been fulfilled or they are manually deleted.

DISABLE THE USE OF COOKIES

The user may, at any time, disable the user of cookies by changing their browser settings, for example: Google Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647 Windows Explorer http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9 Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Apple Safari http://support.apple.com/kb/ph5042

We hereby inform you that GRUP H10 HOTELS does not user any type of “cookies” on h10hotels.com for personal data processing that would identify specific individuals.

General Conditions of the Club H10 Programme

1. purpose of the club h10 programme.

The purpose of the Club H10 programme is to establish a permanent promotion campaign based on the participants earning points. The points will be exchangeable for accommodation, services and merchandising articles offered by H10 Hotels.

2. REGISTRATION AND PARTICIPATION IN THE PROGRAMME

2.1 Any person over the age of 18 residing in Spain or in any country where the participation in loyalty programmes is not prohibited may register in the Club H10 programme.

2.2 Registration in the Club H10 programme is free.

2.3 To be part of Club H10 you must hand in the Subscription Application in one of H10 Hotels during your stay. This application form must be carefully filled out and signed. You may also subscribe on the Website: www.h10hotels.com and www.clubh10.com. You cannot subscribe over the phone.

2.4 H10 Hotels reserve the right to admit or refuse any registration in the Club H10 programme without further explanation.

2.5 The membership will be confirmed during the client’s first stay in one of H10 Hotels.

2.6 The card identifies the client as a member and entails the acceptance of the programme’s conditions.

2.7 Each member of Club H10’s programme will receive the official Club H10 card during her/his first stay. If the hotel cannot provide the card, the member will receive it during her/his second stay in any other H10 Hotel.

2.8 The card is the property of H10 Hotels and must be returned in the event that H10 Hotels request it. The cardholder is responsible for keeping and using it correctly.

2.9 In the case of damage, theft or loss of the card, Club H10 must be requested directly in the hotel where member will be going to stay the next time.

2.10 The scope of the programme may be modified at any time without prior written notice.

2.11 The 5% discount for Club H10 members can only be combined with certain promotions or promotional codes.

2.12 The 15% member’s birthday discount does not apply to the first booking made through the Club H10 “Express Membership” registration process.

3. EARNING POINTS

3.1 Points are awarded for stays in H10 Hotels after registering in the programme as follows:

• 40 H10 points per person / night in a 5***** hotel.
• 30 H10 points per person / night in a 4**** hotel.
• 20 H10 points per person / night in a 3*** hotel.

100 welcome points for becoming a member of the programme will be added to her/his account during her/his first stay in one of H10 Hotels or straight after becoming a member on the Website www.clubh10.com

Points for extra services purchased in the hotels: Food and drink, Despacio Spa Centres, Room Service, Minibar, etc. Provided the purchase of these services is included in the room account, the cardholder and/or co-cardholder will earn 2 points for every 3 euros spent. If the bill is in pound sterling, 2 points will be added for each 2.64 pounds sterling spent. For invoices created in Mexican pesos, 2 points will be obtained for every 65.50 pesos of consumption; for invoices created in Dominican Republic pesos, 2 points will be obtained for every 171 pesos of consumption; and for invoices created in Jamaican dollars, 2 points will be obtained for every 460 dollars. The purchase of these services will be charged to the room, except in those hotels which do not allow charging, in which case the accumulation of points to purchase extras will not be possible. The number of points accumulated in the account of the Cardholder and/or Co-cardholder will be calculated based on the net value of the client’s room account, before VAT or any other taxes which may be applicable.

Variable points for extras per person / night stayed according to special, limited promotions publicised by H10 Hotels.

The cardholder and co-holder appearing on the registration form will get points and benefits for stays in hotels, not including children for whom a reduced rate is paid.

3.2 The cardholder may not claim points for stays occurring before his / her registration in Club H10.

3.3 To earn points, the participant in the Programme must give his / her Club H10 card number when he / she makes the reservation, when checking in, or during his / her stay in the establishment. The staff of H10 Hotels may ask the participant to provide proof of identity.

3.4 Points are obtained personally by the cardholder, and cannot be transferred or negotiated in any case. In the event that two or more cardholders share a room, only the cardholder whose card number was used to book the stay will get points.

3.5 Points will be credited automatically to the holder’s account on the day of departure from the hotel. In the case of one-off and limited promotions, points will be credited at least once a month.

3.6 Free stays by invitation, stays with special rates for company employees, travel agents or rates not available to the public in general will not earn points. Any promotional rates valid for a specific temporary period will not earn points either, as determined by H10 Hotels.

3.7 To claim points not accounted for, the member of the Club H10 programme must send the claim to the Club H10 Customer Service Centre, giving the client’s name, membership card number, the name of the hotel and the date of the stay, and a brief description of the problem. Claims must be made within three months of the stay. H10 Hotels are not responsible for the documentation sent until its arrival at the Club H10 Customer Service Centre. Claims which are not correctly documented and presented in time will not be processed.

3.8 If, once a claim has been made and agreed, any individual establishment unjustifiably declines to award points or other benefits, H10 Hotels will assume full responsibility for awarding the points.

3.9 H10 Hotels will occasionally communicate which items earn points, as well as any potential special promotions, benefits or courtesies of the programme. The points generated in each transaction will correspond to the days of stay according to the tables currently in force, regardless of possible courtesies or benefits granted by H10 Hotels to limited promotions.

3.10 The value of 1 point is equivalent to 0.04 euros in Spain, Italy and Germany. The value of 1 point is equivalent to 0.03 pound sterlings in the United Kingdom. In Mexico, the value of 1 point is equivalent to 0.87 Mexican pesos; in the Dominican Republic, the value of 1 point is equivalent to 2.28 Dominican Republic pesos and in Jamaica it is equivalent to 6.10 Jamaican dollars.

4. USING POINTS

4.1 Stays in hotels. H10 points can be exchanged for accommodation, purchases in the bar or restaurant, wellness centre treatments, H10 and Daisy merchandising items. These purchases must be made during the stay and are subject to availability and to the value in points of these purchases as communicated by H10 Hotels to members and in its website www.clubh10.com

4.1.1 H10 Hotels reserve the right to establish without prior notice which hotels and periods are “not valid” for stays using points.

4.2 Extra services. Points earned may be exchanged for extra services supplied directly to the client by hotels which are charged to the corresponding room account.

4.3 Merchandising items. Points may be used to acquire H10 Hotels merchandising items.

4.4 Points may only be exchanged during the member’s stay in the establishment, when the services and/or items charged to the room account are paid for at Reception. In no circumstance may points be exchanged if the client is not staying in the establishment, nor can they be exchanged directly at sales points of the establishment such as bars, restaurants, shops, etc.

4.5 To exchange points the cardholder’s account must previously be identified and the account balance checked.

4.6 Any Club H10 points earned will expire after four years from when they are issued, at which time they will be deducted from the member’s points balance. Club H10 members can check their points balance and when their points expire in the member’s area of the Club H10 website (www.clubh10.com).

4.7 In the event of death, a spouse affiliated to the card may assume title to the card (after informing Customer Services) and continue earning and using points. But points may not be transferred from one card to another. After informing Customer Services, the spouse will receive a new card in his /her name (with the same card number).

5. CATEGORIES AND ADVANTAGES

5.1 There are three levels or categories of member, depending on the number of points earned:

• Club H10 Card. From the first stay after application.
• Club H10 Class Card. From 2,000 H10 points.
• Club H10 Grand Class Card. From 4,000 H10 points.

5.2 Depending on the membership category, members can enjoy special services during stays at our hotels. Benefits in all categories: personalised customer service, priority bookings (we will avoid sending H10 Club members to other hotels in cases of over booking), exclusive offers (published on the website or in the monthly online newsletter sent to members by email), the possibility of choosing a room subject to availability (the same category as the reservation and at least 21 days in advance), paying for hotel services with points, welcome gift (box of chocolates for Club H10 or H10 Hotels merchandising if not available). Benefits for Club H10 members: invitation to a welcome cocktail for two people (this will be the H10 cocktail or, if not available, the cocktail of the day). Benefits for Club H10 Class members: Invitation to a bottle of wine or cava (the recommended wine or cava, or if not available the recommendation of the day or the hotel´s selection), daily change of sheets, robe and slippers (for member and companion, left in the room on the day of arrival), No-rush check out (courtesy room until 6pm, at prior request and subject to availability). Benefits for Club H10 Grand Class members: invitation to a lunch or dinner for two people at holiday hotels (at the hotel restaurant, or if not possible in the Buffet. In all-inclusive hotels, the hotel will offer a different type of free service instead. Holiday Hotels destinations are: Canary Islands, Balearic Islands, Costa del Sol, Costa Dourada, Costa Blanca, Mexico and Dominican Republic.), 20% discount at the Restaurants and Bars in our city hotels (Barcelona, Madrid, Sevilla, Cordova, Rome, London, Lisbon, Venice and Berlin), no-wait check-in (subject to availability), Tea and Coffee kettle in room (only in four- and five-star hotels), free mini-bar on day of arrival (only in four- and five-star hotels). Includes 2 waters, 2 Coca Colas, 2 fruit juices and 2 bags of crisps.

5.3 All Club H10 members registered in any of the three categories (Club H10, Club H10 Class or Club H10 Grand Class) will receive a 5% discount on all bookings made through the H10 Hotels website, www.h10hotels.com, or through the Members’ Area on the Club H10 website, www.clubh10.com.

6. PROTECTION AND MODIFICATION OF DATA

6.1 H10 Hotels is committed to the appropriate use of personal data provided by programme members. All information provided is used for the sole purpose of analysis and design of marketing activities within H10 Hotels, such as the development of the Club H10 programme, as set out in Data Protection Law (Ley Orgánica de Protección de Datos). On signing the registration application or using the programme membership card. The cardholder expressly accepts these clauses.

6.2 H10 Hotels is committed to fulfilling its obligations regarding the privacy of programme members’ personal data and to its duty to protect them, taking such measures as are necessary with the technology available to prevent unauthorised change, loss, processing or access.

6.3 H10 Hotels will periodically send programme members information on current promotions, benefits and services by email.

6.4 The member may make any changes to his / her personal details through the programme’s web page or by giving written notice to the Club H10 Customer Service Centre.

7. CANCELLING MEMBERSHIP

7.1 The Cardholder may cancel his / her membership of the Club H10 programme by giving written notice to the Club H10 Customer Service Centre. From the moment notification is received, the cardholder will no longer receive information about the Club H10 programme and his / her points account will be closed.

7.2 The abuse or fraudulent use of the card will result in membership of the Club H10 programme being automatically cancelled along with any points on the account.

7.3 The promotions and their payment conditions offered by this system are exclusive after a previous identification of the user and are only valid in this context. Any acts against the conditions of the present programme can lead to refusal of further use.

8. GENERAL POINTS

8.1 If any information given in the account statement is incorrect or the member has any query about current promotions, he / she may contact the Club H10 Customer Service Centre to correct or clarify the information.

8.2 H10 Hotels reserves the right to cancel or change the rules and offers of the Programme at any moment without prior warning.

8.3 If the Programme is cancelled, the members will have a period of 6 months to use their H10 points. After this period, the points will be considered cancelled.

8.4 H10 Hotels may not be not held responsible if it is not possible to continue the programme for reasons beyond its control or due to legal changes.

8.5 References to H10 Hotels in respect of the Club H10 programme are understood to mean the group composed of Corporación H10 Hotels, S.L. and its associated or connected companies.

8.6 These General Conditions will be applied in accordance with Spanish laws and regulations.

8.7 Any disputes that may arise related to the present contract will be subject to the appropriate courts of law in Barcelona.

8.8 These General Conditions will be in force from 23rd November 2007.

Legal terms

LUXURY TRAVEL

Experience luxury travel tailored to your desires with our VIP service, offering exclusive amenities and unparalleled personalized attention.

PEACE OF MIND

Eliminate the stress of travel planning with our expert coordination and concierge service, ensuring a seamless and enjoyable experience.

EXCEPTIONAL VALUE

Experience unparalleled luxury travel with the world’s top advisors, hotels and flights, exclusive access to renowned brands and amenities.

Global Experience

Experience the world in luxury with our global concierge service, expertly curated and tailored for your trips.

Dedicated Travel Advisor

A real human will always be available to tailor the best experience for your holiday or business trip.

VIP Service

Enjoy free VIP treatment and amenities, unique deals, personalised itineraries, exclusive access, and unparalleled support.

Luxury Hotels

Elevate your travel experience with our selection of luxurious hotels worldwide. Indulge in refinement and comfort.

Why the Premium Travel Club

1. communicate your travel needs, how it works, 2. your dedicated travel advisor, destinations, 3. confirm your itinerary, why the premium travel club.

As luxury travel experts, with more than 10 years of experience and who have been to over 100 countries, we can provide expert and personalized travel planning, booking and on-trip assistance. We can offer insider knowledge and access to unique experiences, offer exclusive deals and upgrades. Our extensive experience and extensive travel background allows us to provide the best possible service and can help create a truly luxurious and memorable experience for any traveler.

Our recommendations will primarily be derived from our personal experiences at specific hotels and business class flights. We welcome both, business and leisure travelers.

1. COMMUNICATE YOUR TRAVEL NEEDS

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HOW IT WORKS

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2. YOUR DEDICATED TRAVEL ADVISOR

Destinations.

Our concierge service can offer a wide variety of destinations including tropical paradises, cultural hotspots, adventurous getaways and also any major business hub.  We can also help plan for luxury safari in Africa, Ski trip in the Alps, romantic getaways in Maldives or a beach vacation in Caribbean. We can tailor your trip to your specific preferences and create a truly memorable vacation experience or business trip.

3. CONFIRM YOUR ITINERARY

Travel reviews.

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Hotel review: Four Seasons Sydney

The Four Seasons Hotel Sydney offers a luxurious experience with its stunning harbor views, top-notch amenities, and exceptional service. Perfect for...

OUR CUSTOMERS

I recently had the pleasure of using this service for a trip to Europe, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I contacted the service, I felt taken care of and in good hands. Mike listened to my preferences prepared the trip for me. The hotels they found for me were top-notch and my family was welcomed as a VIP, including a lot of free amenities.

The luxury travel concierge service exceeded all of our expectations. From start to finish, every detail was taken care of, allowing us to fully relax and enjoy our vacation. Highly recommend!

The Premium Travel Club service was truly a game changer for our business travel. From personalized itinerary planning to on-the-ground assistance, they took care of every detail and made our trips seamless. We recommended their services to all our colleagues.

Mike, our travel advisor was like having a personal genie. He made all our travel wishes come true, from securing hard-to-get reservations and honeymoon perks to arranging private boat tours. Thanks to him, our trip to Maldives was absolutely magical.

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H10 Premium Travel Club

Prices include transfer fees, closing cost, and taxes when applicable..

H10 Premium Travel Club 25 year term ending in 2042 4 Studio Weeks or 28 nights per year No restrictions time except Christmas, New Year's & Easter 200USD Annual Dues

Multi-Destinations Club

Premium Travel Club offers a selection of 8 destinations and 18 hotels with exceptional seafront locations. From all-inclusive resorts in the Caribbean to spacious, refurbished hotels in Spanish beach destinations, PTC destinations always meet the highest quality standards and offer amenities and services especially designed to pamper guests and members.    Premium Travel Club offers members preferential rate at 18 affiliated resorts and additional discounts throughout H10 Hotels, WorldPass and RCI.   Discover a world full of new experiences in exclusive resorts in the Caribbean, the Canary Islands, Spain and in Mexico's Riviera Maya.  There are up to 8 resort destinations to spend your vacation: Riviera Maya, Punta Cana, Jamaica, Tenerife, Costa del Sol, Lanzarote, Gran Canaria and Fuerteventura.   Premium Travel Club will allow you to escape the daily grind and spend quality time with your family in most exotic destinations with up-to-date facilities, carefully selected cuisine and services designed to cater to every need. Since its creation in 2007, the Club has been working to guarantee the highest quality standards. With an approximate 12,000 members to date, enjoying all the benefits of this vacation program.    This particular Premium Travel Club program for sale by owners offers four (4) studio weeks per calendar year with a total of 7 nights, 8 days, each.  The weeks are non-cumulative and can be used by friends and family members throughout its 25-year term ending in 2042.  It offers additional benefits such as an automatic subscription with RCI, the largest timeshare exchange network in the world, with over 4000 affiliated resorts in over 100 countries; the best price guarantee in more than 300,000 hotels around the world through Worldpass; plus H10 Grand Class.   Being a member of the Premium Travel Club also means being a member of the Club H10 Grand Class VIP program with benefits in more than 66 hotels around the world.  Premium Travel Club services also provides professionals exclusive for members to assist with vacation plans.  Members VIP benefits range from Privilege amenities equipped with everything you will need for a relaxing and unforgettable holiday such as a fully stocked mini bar, room service, bath robes and slippers for your stay, butler service, express check-in/out and much more.

Jean-Pierre G. Copengham, FRANCE

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Worst decision we ever made

Worst decision we ever made. Customer service is terrible. We had 3 free weeks included in our membership. We only got to use 1 my wife fell ill during our first time in Mexico and needed emergency surgery which was a little mysterious because 4 other Americans on the floor she was on had the same 2 emergency surgeries. With that said we inquired about the free weeks on many separate occasions and were assured if we travelled again we would be able to use them. Not only did it cost us $35,000 American dollars my wife has been suffering from ptsd since so has not wanted to travel outside the USA. She wants to try and travel again so I called to book a free week and use the 4 that come with my membership they refused to let us use a free week saying it expired and told me I was lying. I have been reassured on 3 separate occasions all would be fine. They refused to let me speak to a supervisor even though I have in the past. But for a customer service rep to call a person a liar. Not to mention during this time there were travel bands because of Covid and I was told they didn’t care. Only thing they care about is money. My buddy stayed at one of the hotels in Mexico that is part of the membership and paid way less than we did with having a membership that he booked through cheap Caribbean.com

Date of experience : May 01, 2024

H10 Santa Ponsa Fantastic …

H10 Santa Ponsa Belaric islands could not fault it. Extremely helpful reception staff and room service, breakfast excellent choice and lots of stuff to do if it’s raining- gym jacuzzi sauna steam room. Beautiful rooftop pool and poolside bar. Mostly adult which suited our trip Definitely return there

Date of experience : April 23, 2024

Never ever again.

Never ever again. Stayed twice with H10 hotels, both times they apologised for poor standards but never offered anything by way of refund and standards were appalling … I will never use again and I would advise people to look elsewhere. They want your money, they don’t want you.

Date of experience : March 25, 2024

H10 Porto Poniente 🥂🤍🌅🌴🌊

My husband and I had an extraordinary holiday in this hotel! (H10 Porto Poniente) First of all the hotel was above our expectations; from the welcome at check-in, to our room where Alicia surprised us with a bottle of cava(for my birthday)🥂, very well organized breakfast and dinner, and quite a few options for celiac people. The service was great and we would like to thank Gines for his professionalism and attention during meals and Josue for the best cocktail and his unique energy. Thanks also to Sandra ,Judith and once again Alicia for their professionalism and such a warm welcome every time we met! We will definitely come back and tell our friends about this hotel as it is not to be missed! 🌴🌊🌅🥂🤍

Date of experience : April 16, 2024

Very Dissapointed

The H10 atlantic sunset in tenerife is not worthy of a 5 star rating, the guest relations manager and the hotel management are not interested in genuine health issues caused by poor hygiene in the rooms, dust piled up on hidden wall lighting which the air conditioning blows around the room which caused problems for my partners asthma, their answer to our complaint was that it was the tour operators fault not theirs! Avoid, there's far nicer hotels out there

Date of experience : February 28, 2024

H10 Rubicon Palace Hotel in Playa…

H10 Rubicon Palace Hotel in Playa Blanca Lanzarote was absolutely fantastic. They went above and beyond on all our expectations, from Dario in customer service answering and emailing our special request before we arrived. To the exceptionally friendly staff, Arun in the piano bar and our lovely room attendant Alexandra just to name a few of the wonderful people who work in this hotel. We were all inclusive in rooms 8712 and 8713 from 6th of April for one week and from the fabulous rooms to the fantastic food which is freshly cooked in front of you every night to the fantastic entertainment and beautiful pool areas. We have had the best holiday we have ever had and would like to thank everyone in the H10 Rubicon Palace for helping us to make special memories. I couldn’t recommend this hotel more highly and really can’t wait to return for another wonderful holiday.

Date of experience : April 06, 2024

STAY AWAY! Ocean Maya Royale Playa del Carmen

My recent stay at Ocean Maya Royale in Playa Del Carmen was nothing short of a nightmare. Despite booking a specific room, upon arrival, I was informed that it was unavailable and was coerced into accepting a downgrade. What followed was a series of deceitful promises, attempts to coerce me into signing documents waiving my rights, and an overall disregard for customer satisfaction.Not only did Ocean Maya Royale fail to deliver on the room I originally booked, but they also attempted to scam me out of the money I had already paid. Promises of compensation were made but never fulfilled, leaving me feeling cheated and frustrated.Throughout my stay, I felt continuously harassed by the staff, who seemed more interested in covering up their mistakes than rectifying the situation. Even after returning home, the harassment continued through misleading emails, attempting to spin the situation as if they had resolved the issue, which they clearly had not.I want to caution others against staying at Ocean Maya Royale. Their unethical business practices and disregard for customer satisfaction demonstrate a lack of integrity that I cannot overlook. I will never consider staying at any of their hotels again, and I urge others to be aware of how they treat their guests who pay a significant amount for services they fail to provide.

Date of experience : March 13, 2024

H10 Mediterranean village Salou

H10 Mediterranean village hotel . Better than expected great staff - good nightly entertainment. Would be 5 stars buffet Food patchy especially desserts some nights ..menu seafood heavy soft drinks water etc not included .. slightly noisy neighbours 2 nights till midnight and beyond was worst thing and also sadly the water fun park is only for under 12 when bigger kids would enjoy it and it’s big enough and umclear about strict age limits on booking/website

Date of experience : June 18, 2023

My name is Cora Chesson-Forh

My name is Cora Chesson-Forh. I resided at Ocean El Faro, and I bought the premium travel club membership. My concierge was Ray Rosario. She was very attractive to me. Daily she communicated with me as to if I needed anything. I would take every concern to her for assistance. She would successfully accomplish them to my satisfaction. She made my vacation stress free which is what I needed traveling alone and to another country. She made my experience worth decision to travel to Punta Cana.

Date of experience : November 06, 2023

The H10 Big Sur in Los Cristianos was…

The H10 Big Sur in Los Cristianos was as good as was promised. Stunning, comfortable rooms and beds with excellent daily cleaning from Kendra and Julia. The range of food for breakfast and dinner was excellent and of high quality. A particular mention must be made of Anna who served food to everyone with a smile that lit up the restaurant. We thoroughly enjoyed her omlettes! We enjoyed eating on the terrace with attentive waiters. A great holiday for which we thank the whole H10 team at the hotel.

Date of experience : April 12, 2023

H10 Atlantic sunset Tenerife

At Atlantic sunset as I speak . Place is absolutely beautiful and spotless . Have to book in for breakfast lunch and dinner through an app. Won’t let you book into a la carte through app so eating rubbish from basic canteen. Bar closes at 6.30. The expense off this holiday does not meet expectations . 2 days in off a 7 day holiday and can’t wait to go home

Date of experience : November 03, 2023

Dissapointed! Expensive and non existent customer service! The house keeping was erratic, left dirty bins, toilets, beds not changed, the WC smells of drainage and the hotel corridors as well. It needs an upgrade as rooms and bathrooms are tired. The AC does not work! The wifi is non existent! You bring matters to their attention and nothing changes. Will not reccomended or ever stay there again! It partly ruined our holiday as the hotel was supposed to offer a 4 star experience at H10 Urquinaona, however far from it!!

Date of experience : July 22, 2022

Staff don't care about your concerns. Be prepared to be disappointed

@OceanRiveriaParadise Staff are arrogant. Guest services are disappointing. We were told ALL rooms have water leaking issue from the shower to the toilet room. Pull out bed broken in room and was not fixed (staff claim it's not broken but the screw is obviously gone)... food was very mediocre ABSOLUTELY NOT a 5 stars resort! And there isn't even an actual beach!!!!

Date of experience : April 28, 2023

H10 Casa Del Mar

H10 Casa Del Mar, Mallorca. The food and restaurant staff were excellent, particularly Carlos. Reception staff very helpful and professional. Front bar staff, with the exception of the two blonde haired ladies, didn't come across as being particularly happy or helpful. Cleanliness was good overall but felt that some items needed a bit more focus occasionally. The pool area is very quiet with no music playing over speakers, which is good. We would definitely return in the future, but some staff could do with lessons in customer service/friendliness

Date of experience : July 11, 2023

Cancun. Ocean Coral & Turquesa

Customer service fair. Hard to get reservations and slow food service. Understaffed. Would not stay here again. Person for whom I went had a wedding package....evetuthing had to be upgraded. Package didn't even include dance floor. The shining light was Gustavo, the swim up bar bartender. March 2023, ocean Coral & turquesa, Cancun

Date of experience : March 01, 2023

Great Moments, Great Memories

A spontaneous weekend getaway to Punta Cana in the Dominican Republic got us more than we bargained for. Ocean el Faro is one of the most amazing places we’ve been so far. The warmth and welcoming staff have us planning yet another visit. We stayed at the adult side, Los Besos, which was quiet and convenient. Concierge service is second to none. As Privilege Guests we enjoyed all the amenities of the hotel. Highlights of our stay: the Japanese restaurant, Mikes Coffee shop and best of all, The Lazy River. Now that we are Premium status we anticipate visiting soon. Thanks to Gabriela ( she was the hostess with the mostest😎), Rosely Rosario ( Our most wonderful Concierge) and Sandy ( our Bellhop). Kudos to your company. Job well done !

Date of experience : June 05, 2023

H10 Conquistador Playas Las Americas…

H10 Conquistador Playas Las Americas did not live up to expectations and rating. The bathrooms were outdated with over-bath shower and the rooms were average, however staff, pool area and entertainment selection were excellent. The quality of food at the pool bar restaurant was poor and expensive. Note the hotel does not take cash at all. If half board, the restaurant will issue a written docket for dinner drinks each day and charge at check out which could add up if not careful.

Date of experience : September 12, 2022

The H10 Hotels are generally fine - avoid H10 Premium Club

The H10 Hotels are generally fine. About average for an advertised 5 Star location. Difficult to evalaute during COVID since many things are dialed back (as were the prices). Under no circumstances should you buy into the H10 Premium club. This is a scam and you will regret it. If you go to a sales meeting onsite they have professional closers who will work you over until you sign; and withhold critical information about hidden costs and restrictions. You can vacation cheaper by booking it yourself and avoid the hefty down payment to join this club.

Date of experience : October 21, 2021

My husband and I went for our honeymoon…

My husband and I went for our honeymoon to Ocean El Faro and we had a great time. The service was excellent! We were very impressed with the amenities and we ended up subscribing to their premium travel club. Our concierge was Rainelis (Ray), she was a pleasure to deal with and helped us make the best of our trip. We are looking forward to using our premium travel club membership for our next trip.

Date of experience : October 23, 2023

350 euro night next to elevator no breakfast

Paid around 350 euro for a night through Hotel Tonight app and stayed in room 701. Next to elevator so terrible sound. Cleaning woman knocked on door and opened at 9:15 (Although we check out), breakfast not included (my bad assumed it is for 350 euro), not even water in the room (don’t want to have tap water with my coffee, which is Nescafé btw , so not very good)and very small bed and room. Safe is too small to put MacBook also.

Date of experience : May 27, 2023

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Is anyone an H10 Premium member? - Timeshares / Vacation Rentals Forum

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My finace and I recently purchased an H10 Premium vacation package that includes the use of 3 studios (any 3 weeks out of the year) at any of the H10 Premium affiliated resorts. The sales person said that we could rent out these studios and receive at least a $500 return from a vacation broker. Can anyone provide a reference for a vacation broker to rent our studios or any guidance how we go about doing this?

430 replies to this topic

for USA 866-964-0125 is the customer service phone number 9-3pm M-F. I've never had a problem getting an answer to questions and reserving our weeks. You pay for the food per person per night but it is much cheaper than going without the premium vacation club. We bought our H10 premium vacation club last June in Punta Cana, and just went to the new resort Ocean Riviera Paradise in Playa del Carmen, Mexico in Dec '16 (which was fantastic and great kids club) and paid $3400 for 2 rooms for 7 people for 11 days, and remember they are privilege rooms you get not regular. It would have cost us almost 7000 each privilege room (so 14,000) for just one week at this expensive resort, so even more for our 11 day stay (just look up a reservation on the H10 hotels website to compare a privilege room price to what you're paying). We definitely save alot and so I disagree with various comments posted on the rip off of the price and difficulties with customer service. Another great deal to look out for is if it's still available; we were able to get a 5% discount off the amount we still owed on what we were financing if we paid the total amount off in full which we did last August, also saved on interest by not continuing the financing. I found out about this promotion from them by email as they email regularly with news, updates and promotions, so make sure they have your email but do call instead if you have questions or need to make a reservation. Also, I was never told about selling my weeks but that I can give them or share them with family and friends to use. Hope this helps.

HI Every One!!

I have been a member since 2007 , I joined in Ocean Maya, and I upgraded in September 2015, This is the first time I use Trip Advisor to leave a Positive Review since people normally use it to leave complains and bad experiences.

At the Beginning was confusing but after the first trip, and the assistance from the concierge Renata everything went smooth. Now we call through the 1 800 number, we have been traveling every year since then trough RCI and H10.

with the Points we went to Australia we just needed to book 8 months in advance.

And for the last 5 Years I have taken advantage by traveling with almost 16 people (Friends and Family) .

I Keep Reading reviews where it says that it is more expensive as Member that trough an online web site.

2 things I have to say about that.

As H10 premium member, me and my wife normally pay $1,280 usd, that includes air , H10 premium benefits, food and drinks. When we look for this same package as Privilege & premium online , prices starts at $3,500 usd and up, for both of us ,(Or every 2 family members) being a member is how we have managed to travel as a big group, every couple pays their own package.

However, if is true that you can find it cheaper on line you should claim your benefit of matching and beating the price by 25% off, that is just one of the benefits that come in the contract as well.

Not to mention that every single time that we go back to h10 we feel like home away from home, staff its always making us feel like family and that is priceless.

Check with your credit card company...we were able to cancel the contract and actually have our $5000+ payment refunded yesterday.We learned that Diner's Club Mastercard knows people get scammed in Mexico regarding "timeshare" contracts and they have a 14 day international cancellation policy which overrides the 5 day in the contract. We needed to notify H10 and begin the dispute process within 14 days of the contract date. Hope you can do the same! As you know, many things we were told by the salesmen turned out not to be what the documents said. I'm sure you also signed or initialed duplicate documents (50 pages or more) and they kept them for two days before you could actually read them. We did not get everything we signed returned to us and had to request them for 10 days until we finally received them via email. Many people seem happy with their H10 membership. But we didn't get a membership...we unwittingly got a time share contract. The contract we signed, however, was not an ethical transaction and had many many details misrepresented by the salesmen. People should ask for a copy of the ENTIRE CONTRACT to study overnight before they sign a single page. We are so thankful for the Diner's Club Mastercard dispute process! BUYERS BEWARE!

Ok so I just purchased a package today.......now I'm feeling very unsure about my purchase

This post has been removed at the author's request.

Lana...don't panic! Just READ every line in every page of the contract you signed or initialed (as soon as possible since you probably didn't get your copy when you left the table like a normal and ethical business practice). Verify what you bought is what you were told you would get. The preliminary papers call this an H10 Premium "Membership" and that's what we thought we were buying. But the pages and pages of contract documents clearly state it is actually a timeshare contract for 3-30 years and that was hidden and kept secret til we were at the table ready to sign. Two days later when we finally received part of the documents we had signed, the contract we were given certainly didn't match several things we were told or what was implied by the salesmen and several pages we had signed were missing. After reading every page of what you have, If you're NOT completely happy and confident you have made a wise timeshare purchase, you should probably follow your gut and cancel immediately without any further discussion with the slick, persuasive, personable and handsome salesmen :). You cannot cancel verbally. You would need to get your cancellation in writing and insist you get a copy of the cancellation document before you leave the property...if you decide to cancel. They will put you off and not be very accommodating to your request hoping you leave the country with a timeshare agreement. We are very thankful we were able to cancel before we lost $15,000 in a bait and switch timeshare con game.

Lana...just two of several things about the verbal misrepresentations of our contract.

We were told our 3 all-inclusive weeks could be used at any H10 property but our contract clearly stated they had to be used exclusively at ORP. When questioned, two salesmen tried to say we were misunderstanding the agreement...but that is exactly what the contract said and we don't want to go to ORP repeatedly. We knew we had signed a document stating we could book other H10 properties the day we signed and initialed all the other pages and pages, but H10 did not return that page and 4 others for more than 10 days, although we repeatedly requested them. When we finally received scanned copies sent via email, the one stating we could use H10 properties in other countries had not been signed by any H10 representative and it only had our signatures, leaving the contract language in effect for exclusive use for ORP bookings.

We were told the World Pass air discounts could be used to travel anywhere...but in reality they had to be used in conjunction with 3-night bookings at other hotels and could not be used to visit family, friends, or take study-abroad trips. I could go on...but you get the idea.

If you ask questions, don't expect honest replies. READ your documents as soon as you get them.

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• Information and Reservations
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Privacy Notice

Premium travel club prospect and member privacy notice, 1. purpose and scope of this privacy notice.

This privacy notice (" Notice ") sets out the basis on which we use, process, store or disclose any personal information about you (" Personal Data "), that we collect from you or that you provide to us when you engage with us in relation to, or become a member of, the Premium Travel Club. For the purposes of this Notice, the controller of your Personal Data is Travel Concepts Limited (" we ", " us " or " our ") of 3rd Floor, The Anchorage, 17-19 Sir John Rogerson's Quay, Dublin 2, D02 DT18, Ireland.

2. OVERVIEW OF THIS NOTICE

This Notice applies to our processing of your Personal Data when you:

• engage with us in connection with Premium Travel Club membership
• are a member of Premium Travel Club
• visit our website, www.premiumtravelclub.com (the " Website "); and/or
• log into the member area, Premium Travel Club Access, on our Website.

If you have any queries, concerns or would like to exercise any of your data protection rights arising from this Notice, please contact: [email protected] .

3. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

We will collect and process the following Personal Data about you in the following instances:

Please note that the above list of Personal Data which we may collect about you, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time.

4. HOW & WHY DO WE USE YOUR PERSONAL DATA?

The reasons why (“ Legal Basis ”) and how (“ Purposes ”) we process your Personal Data in each particular data processing activity are explained in the below table:

IMPORTANT: it is a contractual requirement for you to provide your Personal Data for the purposes set out above. If you do not provide us with such Personal Data so that we can process it for these purposes, you will not be able to become a member of Premium Travel Club.

5. RECIPIENTS

In order to process your Personal Data for the purposes set out in section 4 of this Notice, your data will be shared with hotel staff (including concierge, marketing team, customer service team, etc.), group entities (e.g. business leadership, management, legal, customer support, etc.), third parties who provide services to us (e.g. software providers, legal and professional advisors, etc.) and, where necessary, regulatory authorities or bodies (e.g. data protection authority).

6. TRANSFERS OF YOUR PERSONAL DATA

Individuals who are resident in the European Economic Area (" EEA ") should be aware that we will transfer Prospect Data, Member Data and Member Support Data outside of the EEA to staff of our affiliated hotels and certain recipients who are located in countries with laws and practices that do not contain equivalent data protection rights for your Personal Data (e.g. the Dominican Republic, Mexico and Jamaica). Where such transfers occur, we ensure that appropriate safeguards are in place by making it our policy that: a) transfers do not occur without our prior written authority; and b) that an appropriate transfer agreement is put in place to protect your Personal Data (such as Modules 1 and 2 of the European Commission's Standard Contractual Clauses or other approved transfer mechanisms approved by the European Commission and supervisory authorities). If you would like to find out more about any transfers which affect your Personal Data, please contact us by e-mailing [email protected] .

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Generally, your Personal Data will be retained for no longer than is necessary and will be managed in accordance with our data retention standards and in line with the retention periods set out in the table below:

8. YOUR DATA PROTECTION RIGHTS

You have a number of rights in relation to your Personal Data, which are set out below. In particular, these rights include the right to object to processing of your Personal Data where that processing is carried out for our legitimate interests . Note that these rights are not absolute. You can exercise these rights by e-mailing [email protected] .We will aim to respond to your request within one-month of receiving it. We may have to extend the timeline of our response up to 2 further months if necessary, but we will contact you if this need arises. Please also note that we may need to verify your identity when you exercise your data protection rights.

9. CHANGES TO THIS NOTICE

This Notice will be regularly reviewed and may be amended and updated from time to time as necessary. Any updates to this Notice will be notified to you.

10. CONTACT US

If you have any questions, comments or concerns about the way your Personal Data are being used or processed by us, please submit your question, comment or concern by e-mailing [email protected] .

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Ocean Eden Bay, Jamaica

New seafront resort for adults only in Coral Spring

The Ocean Eden Bay is a new five-star resort for adults only. Located facing the sea in the Montego Bay area, with access to a spectacular white sand beach with turquoise waters, it features modern rooms, a large swimming pool and wide range of dining options, including an exclusive dinner-show restaurant with themed performaces, the Senses Dinner Show. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme. Guests who book the Ocean Eden Bay will have full access to the services and amenities of the adjacent Ocean Coral Spring resort. Hotel recommended for adults aged above 18 years.

Despacio Spa Centres

Adults Only

Meetings & Events

Perfect Day

Dive into our resorts in the Mexican Caribbean, Jamaica, and Punta Cana. During this week, enjoy exclusive offers: free tours, room upgrades, free airport transfers, extra discounts... and much more!

Book before 05/05/2024 with the

Code OCEANWEEK

Valid for stays until 12/16/2024. Discount of up to 15% can be combined with the 5% Club H10 members discount.

• The discount of up to 20% includes 5% for Club H10 members. If you are not a member yet, sign up for free on our website!
• Not combinable with other offers or promotions, nor applicable to flight + hotel packages.
• Valid for bookings until 05/05/2024 and for stays until 16/12/2025.
• Promotion applicable to bookings at Caribbean hotels through the H10 Hotels website: www.h10hotels.com and Ocean by H10 Hotels: www.oceanhotels.net.
• When booking with the code OCEANWEEK, the customer will receive a series of upgrades, depending on the chosen destination:
• Free transfers included in Riviera Maya, Jamaica, and Punta Cana: Free shuttle service for stays of three or more nights. A link to request the service will be sent no later than 72 hours before arrival at the hotel, otherwise an additional cost will be applied. The service is provided exclusively in a round-trip format (Airport-Hotel-Airport). The transfer service for one-way trips (one-way only) will have an additional cost.
• Free tour in Riviera Maya: for stays of four or more nights in Privilege rooms, a free tour per stay will be granted, available for up to 2 people during the dates of their trip. The free tour must be booked in advance. The client will receive a coupon upon arrival that can be redeemed with our tour sales representative at the hotel. The offer does not include transportation or insurance for the client, who is responsible for any risks. The company is not responsible for any damage or injuries that may occur during the round-trip or during the tour.
• Room upgrade in Punta Cana and Jamaica: at Ocean Coral Spring (Jamaica), the free upgrade from “Junior Suite Garden View” to “Junior Suite 
• Pool View” will be applied. In Ocean Blue & Sand (Punta Cana), the free upgrade from “Junior Suite” to “Junior Suite Superior Deluxe” will be applied. Room upgrades are subject to availability and will be applied at the time of check-in. Only applies to the mentioned room categories and does not include an upgrade to any other category.
• Additional 5% discount in Jamaica: for stays of four or more nights, the client will obtain an additional 5% discount on top of the OCEANWEEK discount already applied to the rate.
• All offers are subject to hotel availability and with certain periods outside of the promotion. Limited places. To apply the discount to travel agencies, please contact the hotel.
• All offers are subject to hotel availability and with certain periods out of promotion. Limited places available. In order to apply the discount to travel agencies, please contact the hotel.

Why choose us

Hotel recommended for people aged 18 and over, 24-hour all inclusive, free airport - hotel transfer (only available on our website and after 3 nights), swimming pool with bar service, jacuzzi and lazy river with a gentle current, buffet restaurant.

• 4 themed à la carte restaurants

Theatre-dinner restaurant with a show

Privilege service, exclusive rooms and services ($), despacio spa centre: jacuzzi, sauna, steam bath and beauty treatments ($), blue team: entertainment programme for adults, diving centre and water sports ($), 4 meeting rooms, hairdresser's ($), access to ocean coral spring facilities.

The Ocean Eden Bay is located on the seafront, in a bay surrounded by forests and mountains, 30 minutes from Montego Bay airport. It is also very close to Falmouth, the capital of Trelawny, a charming city with a well-preserved Georgian architectural complex.

Junior Suite Garden View

Elegant interior design with Kingbed and sitting area with sofa bed or Two full size beds with relax chair and a private terrace or balcony with a view of the gardens.

Junior Suite Pool View

Elegant interior design with Kingbed and sitting area with sofa bed or Two full size beds with relax chair and a private balcony or tearrac with views of the resort pool.

Junior Suite Ocean View

Elegant interior design with Kingbed and sitting area with sofa bed or Two full size beds with relax chair and a private balcony with a views of the ocean.

Swim Up Junior Suite

Comfortable Junior Suite with terrace and direct access to the pool. It has a bedroom, a living room with a sofa and a bathroom with whirlpool. It can accommodate up to 3 people.

Privilege Swim Up Junior Suite

Exclusive Junior Suite with terrace and direct access to the pool. It has a bedroom, a living room with sofa bed and a bathroom with whirlpool. By booking this Junior Suite, you can enjoy all Privilege services. It can accommodate up to 4 people.

Privilege Junior Suite Ocean View

Exclusive Junior Suite with bedroom, living room with sofa bed, terrace and bathroom with whirlpool. By booking this Junior Suite you can enjoy all Privilege services. It can accommodate up to 3 people.

Privilege Junior Suite Ocean Front

Privilege RoofTop Junior Suite

Spacious two-level suite offering spectacular views from a terrace equipped with sun loungers and jacuzzi. It has a bedroom, rest area with sofa bed and bathroom with whirlpool bath, as well as all Privilege amenities. Maximum capacity 3 people.

Privilege Swim Up Junior Suite Ocean Front

Privilege Swim Up Master Suite Ocean Front

Spacious and exclusive Master Suite with terrace and direct access to the pool. It has a bedroom, a separate living room and a bathroom with whirlpool. By booking this Master Suite, you can enjoy Privilege services. It can accommodate up to 4 people.

RoofTop Junior Suite

Exclusive duplex Junior Suite with spectacular views with large terrace with sun loungers and jacuzzi. It has a bedroom, a living room with a sofa and a bathroom with whirlpool. It can accommodate up to 3 people.

Privilege RoofTop Junior Suite Ocean Front

Spacious and exclusive duplex Master Suite with spectacular views with terrace with sun loungers and jacuzzi. It has a bedroom and separate living room. By booking this Junior Suite, you can enjoy Privilege services. It can accommodate up to 3 people.

Privilege RoofTop Master Suite Ocean Front

Spacious two-level suite offering spectacular views from a terrace equipped with sun loungers and jacuzzi. It has a bedroom, rest area with sofa bed and bathroom with whirlpool bath, as well as all Privilege amenities. Maximum capacity 4 people.

Privilege Master Suite Ocean Front

Spacious and exclusive Master Suite with bedroom, separate living room with sofa bed, terrace and bathroom with whirlpool. By booking this Master Suite, you can enjoy all Privilege services. It can accommodate up to 4 people.

Restaurants and bars

Romantic à la carte restaurant with international signature cuisine.

À la carte restaurant specializing in cuts of meat.

​An innovative dinner-show concept with different themes every week, gourmet international (advance booking required and subject to availability). 

Restaurant located on the beach. During the day it offers a buffet service and in the evening an à la carte service with fish and seafood specialties.

​Privilege Lounge restaurant and bar.

Buffet restaurant featuring international cuisine with show cooking.

​Located in the hotel lobby.

​Located in the swimming pool.

Enjoy paradise without any worries with our All Inclusive programme at the Ocean Eden Bay

• Top brand food and drinks
• Cocktails and snacks
• Captain's Market Buffet Restaurant
• Senses Dinner-show Restaurant with international gourmet food

Experiences

Sports and entertainment

​At the Ocean Eden Bay, you’ll find an extensive programme of daytime and night-time activities led by our Blue Team entertainment team. The resort features: 

• 2 tennis courts 
• Multi-sports court 
• Beach activities and non-motorised water sports
• Motorized water sports ($)

During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, there’s lots of entertainment on offer with shows and live music.

Some activities and facilities are located in areas of the resort Ocean Coral Spring open to children under 18.

Privilege, Exclusive Rooms & Services

​​​For a unique experience, the Ocean Eden Bay offers the possibility of contracting Privilege, Exclusive Rooms and Services. 

Despacio Spa Centre

​​The Ocean Eden Bay has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. 

Hotel Recommended for Adults

The Ocean Eden Bay is the perfect place for those seeking a peaceful and exclusive atmosphere where they can relax as a couple or have fun with their friends Recommended for adults aged above 18 years old, the hotel provides a wide range of services, delicious cuisine and leisure and entertainment options for adults.

​​The Ocean Eden Bay has four conference rooms with natural light and equipped with everything needed for business meetings or any type of event. The four rooms have movable partitions and together they become a large room measuring 840 m² with capacity for up to 800 people. In addition, the outside areas of the hotel are also unique spaces for drinks receptions or events next to the swimming pool or with sea views.

At the Ocean Ocean Eden Bay we take care of every detail so your celebration turns out just how you dreamt it would. The hotel is located in a unique setting and offers every service to ensure a perfect day: seafront celebrations, events on the terraces and in the gardens, by the pool, etc.

Awards and recognitions

Biosphere Tourism Biosphere Sustainable 2024, 2023

H10 Hotels H10 Quality Excellence Management System 2023

Tripadvisor Top 10 of the "most excellent" hotel chains in the world 2018

Committed to responsible tourism

Stay Green is the H10 Hotels Sustainability Plan . In line with our commitment to society and the environment, its goal is to promote a model for responsible tourism in all our destinations.

Zero Carbon Footprint

Sustainable Water Management

Responsible Consumption

Social Commitment

As part of the Stay Green programme, the Ocean Eden Bay hotel has implemented the following actions:

Certificate BH 003/2018 RTI

• Generates electricity through its own solar panels (photovoltaic energy)
• Harnesses ambient heat to generate hot water (heat pumps)
• Generates its own drinking water supply from seawater (desalination)
• Donates personal hygiene and adult incontinence products to Falmouth Public General Hospital 
• Collaborates on the Falmouth Public Hospital's painting and decorating campaign
• Organises beach cleaning sessions at Silver Sands Public Beach

It as our second year in a row, we live this place, Daniel the butler is wonderfull ! In 2023 he was our waiter at the Bluenoon and he made our experience better. this year he is the perfect butler that one may get ! Were looking foreword to see in what position hell be next year !

Our room was spectacular ans always clean and turned down. The food was good, and Daniel our butler was very attentive and always available. Great service all around.

Stayed at Ocean Eden Bay. A group of 20 people for a 60th birthday. This resort goes above and beyond. Georgette Virgo is a fantastic manager who goes 100 percent to make sure you are well taken care of. All the staff are wonderful and make sure you are happy. The resort is clean and lots to do. There is a variety of food for everyone. Gluten free options too. Tons of restaurants to choose from. I would highly recommend this resort!!!!!

We originally were booked to the Ocean Coral Spring but when we arrived the rooms we had booked with two double beds in each room were not available. They then offered us an upgrade to the Ocean Eden Bay. We were 3 women in our 50's with our 90 year old father. After going to check in we had to wait for a very long time to get our rooms, only to find out it was the same as the previous resort. We once again had to have our rooms changed. Once this was taken care of we were ready to start our vacation (unfortunately we lost an entire day). As we had my 90 year old father with us and determined walking would be very difficult we asked guest services about a wheelchair which they loaned to us for the entire week. This was an absolute life saver and we couldn't have been more grateful. The resort was beautiful. The pool was well maintained. If you're one for swimming in the ocean or long walks on the beach this isn't for you. The entrance into the ocean is a large rock and the beach is rather short. Still beautiful though. The rooms were clean and well maintained. The house keeping staff were lovely and kind. Aur conditioning worked great. No problem with towel or facecloth. The fridge is regularly stocked with water, pop and beer. There are many choices for restaurants. Only 3 require reservations. First the teppanyaki restaurant which I will say we did not enjoy at all. They chairs were too squished and the food wasn't that tasty. Next is the Italian restaurant that we didn't try. Both of these you can book using the app. The third restaurant to booked is at Senses. This is the dinner and show (a tribute to Bob Marley). The run around we received to book this was ridiculous. You can only book this at guest services. We were given so many different stories about when to book that I'm not sure what is even accurate. The lady at guest services was absolutely rude. I believe you book at 9:00am on the Sunday for the week. It books up very quickly because of Privilege customers. That being said they finally got us in and it was fantastic. The show was great and food was probably the best we had all week. So go out of your way to go. The other restaurants are first come, first serve. They will give you a pager for when your table is ready. I'd recommend getting your name in and then going for a drink. The steak house was not good but the staff were incredible. They were having to deal with loud, rude customers and always had a smile on their face. The West Indian restaurant was very good. Blue Moon (French restaurant) was by far our favorite. There is also an Indian restaurant that we didn't make it to. The buffet was amazing with enough options for everyone. There is also a jerk beach restaurant the was good and a seafood restaurant that we didn't go to due to allergies. Lastly, is the coffee shop. This was so amazing to have. Everyone got to have their specialty coffees any time of day. If you have children there is also an ice cream place there as well. The entertainment was your typical resort entertainment. The best show we saw was the acrobatics show just outside the steak house. There is a disco that starts at 11pm. I honestly never made it so I can't give any feedback. I'll finish off by talking about the staff. I've read some reviews saying they were rude. This was not the case at all! All of the staff were kind, courteous and went out of their way to ensure we had everything we needed. A true testament is my 90 year old father saying "they care more about me here then they do back home". Thank you to all the staff for making this a great vacation. The only issue we had ironically was with guest services. One last thing....please make sure you bring any medication and toiletries. One of our group had an upset stomach and we had to buy Pepto Bismal that cost us $20 US for a tiny little sample size bottle. It's price gouging at its best. But if you pack well, no problem. I know this was long winded but I hope my experiences will help you determine if this place is right for you.

It was our Teachers day trip it was great excellent fun cant done From Ms. Virgo and the team at the front desk who made us felt welcome to the staff at the restaurants and not to mention the entertainment Collette at the Spa you guys went above and beyond service with a smile the birthday restaurant because we celebrated a few birthdays show time headphone party in the party there was so much to highly recommend ready to visit again

[email protected]

Bookings and information +1 876 615 8100

Jamaica Mountain Spring Bay, -Montego Bay - Coral Spring Trelawny, Trewlany

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Visit lyubertsy, check lyubertsy hotel availability, popular places to visit.

You can learn about the history of Moscow with a trip to Red Square. Experience the area's fascinating museums and acclaimed theater scene.

• Moscow Kremlin

Visit the most iconic square in Russia, which is bordered by many of the city’s most famous landmarks.

• St. Basil's Cathedral

Think of Russia and you probably picture this iconic building, whose onion-shaped domes overlook the Moscow skyline.

• Bolshoi Theatre

A centerpiece of the Russian arts scene, this theater’s magnificent auditorium and top-tier productions will impress even the most jaded theatergoer.

• Lenin's Mausoleum

Mourners and curious visitors stream to the grave to see the embalmed Vladimir Lenin, the famous revolutionary and one-time leader of the Soviet Union.

• Exhibition of Achievements of National Economy

Learn about the events happening at Exhibition of Achievements of National Economy during your trip to Moscow. Wander the parks and gardens while you're in the area.

• Cities near Lyubertsy

Dzerzhinskiy

• Places of interest
• Moscow City
• State Historical Museum
• Armoury Chamber
• Moscow State University
• Arbat Street
• State Tretyakov Gallery
• Pushkin Museum of Fine Arts
• Ministry of Foreign Affairs
• Cathedral of Christ the Savior
• Minin and Pozharsky Monument
• Luzhniki Stadium
• Victory Park
• New Tretyakov Gallery - Museum of Modern Art
• Ostankino TV Tower
• Russian White House
• Novodevichy Convent
• Sparrow Hills
• Triumphal Arch
• Kolomenskoye Church of the Ascension

Soviet Band of ‘Vigilantes’ Is a Youth Gang Known for Beating Nonconformists

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A gang of thugs was suddenly thrust into the spotlight this week when Soviet officials said gang members, who they called “vigilantes,” broke up demonstrations by dissidents.

The gang, named “Lyubers” after the Moscow suburb Lyubertsy where most of them live, roams the streets of the capital at night, beating punk rockers and other nonconformist teen-agers and robbing black marketeers.

According to press accounts, Lyubers mix Russian nationalism with right-wing philosophy, body-building and martial arts. The gang “uniform” consists of voluminous checked pants, tight white shirts and narrow black ties.

‘Vigilantes’ Blamed

On Thursday, a Foreign Ministry spokesman, Gennady I. Gerasimov, said “home-grown vigilantes,” apparently from the Lyubers gang, not plainclothes security agents, were responsible for roughing up demonstrators seeking emigration rights and the release of a Jewish activist from prison.

It was clear at the scene that the burly men who beat the demonstrators and some Western reporters were not teen-age thugs, but agents backed by police and the KGB secret police.

However, it was very unusual for a Soviet official to acknowledge the existence of such a gang, especially in a news briefing for Western reporters. Teen-age gangs are nothing new to Moscow, but they have rarely been given any attention in the official press.

Opposed to Hippies

The magazine Ogonyok said in a recent article that Lyubers are opposed to nonconformist youths, including hippies, punk rockers, heavy metal fans known as metallists and break dancers.

“Hippies, punks and metallists shame the Soviet way of life,” gang member Boris Taranov, 17, told Ogonyok. “We want to clean them out of the capital.”

The magazine said police know about the activities of the Lyubers but have not been able to take action “for the simple reason that hippies, punks and metallists who have suffered from the Lyubers don’t go to the police.”

The magazine said many Lyubers seem to believe in this “philosophy” but others simply use it as an excuse to beat and rob fellow Muscovites, especially black marketeers who usually carry large sums of money.

No Estimates of Size

There are no estimates on the size of the gang. A gang leader, asked by an Ogonyok reporter how many people he could assemble in a few hours, said a conservative estimate was 200.

The gang members practice boxing, wrestling, judo, karate and weightlifting in basement gymnasiums built from the proceeds of selling stolen goods, Ogonyok said.

“Lyubers practically don’t drink, they don’t smoke and as far as we know, they don’t take drugs,” reporter Vladimir Yakovlev wrote in an article for the magazine.

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