smuckers factory tours orrville ohio

The Awesome Store Every Ohioan Should Tour At Least Once

April is the Ohio staff writer for Only in Your State. She is an Ohio native with a Bachelor of Science in Journalism from E.W. Scripps School of Journalism. With more than 10 years of writing experience and a background in news reporting for Ohio newspapers, she's published pieces in multiple print and online publications. When she's not on deadline or chasing after her toddler, she's hunting for hidden gems in Ohio or getting lost in a good book.

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Ohio is full of unexpected hidden gems and really neat places to explore. The J.M. Smucker Company Store and Cafe in Orville, Ohio is a truly special place that’s worth a day trip. It’s a fun destination the whole family will love to explore. With so much more than fruit spreads and peanut butter, you’ll be absolutely delighted.

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The J M Smucker Company Store & Cafe is located at 333 Wadsworth Rd., Orrville, OH 44667 . Have you ever been here before? If so, we want to know what your experience was like!

For more fun day trip ideas in Ohio, check out our previous article: A Trip To This Epic Ice Cream Factory In Ohio Will Make You Feel Like A Kid Again .

OnlyInYourState may earn compensation through affiliate links in this article. As an Amazon Associate, we earn from qualifying purchases.

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The J.M. Smucker Company Store

• Store Hours: Monday-Saturday, 9:00 a.m. to 6:00 p.m. Closed Sundays
• Address: ( Map It ) 333 Wadsworth Road in Orrville, Ohio
• Phone: 330-684-1500
• Web:  Click here

The J.M. Smucker Company Store in Orville:  With a name like Smucker’s, it has to be good. ® And nowhere is this more true than at The J.M. Smucker Company Store and Café. Located in Orrville, Ohio, The J.M. Smucker Company Store and Café originally opened in 1999 and was recently expanded and renovated. Now twice its original size, the store retains its classic timber frame barn structure and is the premier showcase for The J.M. Smucker Company’s entire family of brands, including Smucker’s®, Jif®, Crisco®, Pillsbury®, Hungry Jack® and more.

The fabulous new café serves up fresh, tasty treats made with the company’s own branded ingredients, delicious pizzas baked in a wood-fired oven and mouthwatering sundaes topped with heavenly Smucker’s toppings. The store is packed with exclusive branded merchandise and one-of-a-kind gifts, including the Gift Basket Design Center, where you can create your own custom gift basket – the perfect gift for any occasion.

You’ll also want to take a journey from 1897 to the present day at The J.M. Smucker Company museum, where you’ll experience how the company started and how it continues to evolve today.

Finally, be sure to visit smuckers.com for a schedule of special events at the store, including classes, concerts and celebrity guests.

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The J.M. Smucker Co. Store and Café

For 120 years, The J.M. Smucker Co., with its trusted brands and quality products has become a staple in families' pantries. Today, The J.M. Smucker Co. Store and Café continues this proud tradition by showcasing products and merchandise from the Company's  family of brands .

Customers can visit the store from 9:00 a.m. - 5:30 p.m. Monday through Saturday. 

We are Excited to Welcome Customers Back!

We remain committed to helping ensure the health and well-being of our employees and guests as we re-open. Below are measures we are taking to do just that. 

Closing Cafe and Sample Station

The Cafe and Sample station are closed until further notice

Encouraging Face Covering 

All employees are required to wear face coverings at all times and we strongly encourage our guests to wear face coverings while shopping in our store

Enhancing Sanitization Measures

Sanitizing stations are located in the front and back of the store

High-touch items such as carts and baskets are sanitized after each use

Reusable bags will not be accepted at this time

Promoting Appropriate Social Distancing 

We are encouraging the practice of social disantancing and supporting this by limiting our store capacity to no more than 150 people 

Maintaining Curbside Pick Up

Curbside pick up remains an option and is available from 9 a.m. to 5:30 p.m. For more information, please reach out to the Store and Café directly at 330-684-1500

Additionally, consumers can still order online at:  https://shop.smucker.com/

Shop the Store

Stop by to find your favorite fruit spreads, peanut butter, coffee and pet products–plus kitchen accessories, apparel and custom gift baskets. Don't forget to check out our convenient online store for personalized products and more.

Special Events

Check out what’s happening at The J.M. Smucker Co. Store and Café this month! 

Gift Baskets

Create a basket tailored to your specific needs or occasion from any product available within our Smucker Family of Brands.

Create a Personalized Gift!

Send a customized jar, box or merchandise to your friends and family. Select your product, choose a label, add a photo and create a tagline... they will love it!

Location and Hours

The j.m. smucker co. store and café.

333 Wadsworth Road Rt. 57, 1/4 mile north of Rt. 30 Orrville, OH 44667 P: 330-684-1500

Regular Hours

Monday–Saturday, 9 a.m.–5:30 p.m.

2020 Holiday Hours

Tuesday, March 31st - Closed Friday, April 10th, Good Friday - 9am – 3pm Monday, May 25th, Memorial Day – Closed Saturday, July 4th, Independence Day – Closed Monday, September 7th, Labor Day – Closed Wednesday, November 25th, Thanksgiving Eve – 9am – 3pm Thursday, November 26th, Thanksgiving – Closed Thursday, December 24th, Christmas Eve – 9am – 3pm Friday, December 25th, Christmas – Closed Saturday, December 26th, Day After Christmas – Closed Thursday, December 31st, New Year’s Eve - Closed Friday, January 1st, New Year’s Day – Closed

From the North (Cleveland Airport)

South on Route 71 East on Route 76 to Route 57 South on Route 57

From the North (East Cleveland/Fairlawn)

South on Route 77 to Route 21 South on Route 21 to Route 585 (Wooster) West on Route 585 to Route 57 South on Route 57

From the South (Columbus)

North on Route 71 to Route 30 East on Route 30 (approx. 44 mi.) to Route 57 North on Route 57 (approx 1/4 mi.)

From the East (Canton)

South on Route 77 to Route 30 West on Route 30 (approx. 22 mi.) to Route 57 North on Route 57 (approx 1/4 mi.)

From the East (Akron/Youngstown)

West on Route 76 to Route 21 South South on Route 21 to Route 585 (Wooster) West on Route 585 to Route 57 South on Route 57

To place an order, call 330-684-1500, or visit our  online store .

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The J.M. Smucker Co. Store

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The J.M. Smucker Co. Store - All You Need to Know BEFORE You Go (2024)

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Orrville is home to one of the largest jelly companies in America, the J.M. Smucker Company. While in town, visit the J.M. Smucker Company Store and Café.

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Jamming in Orrville: For Over a Century, the J.M. Smucker Company Has Kept Roots in Ohio

With a population of about 8,500 residents, Orrville, Ohio, might seem insignificant. But in reality, the town’s six square miles produced a lineage which has influenced homes across America — the Smucker family and their famous jams. But the town itself reflects the J.M. Smucker Company’s origins, remaining a strong, self-sufficient community. Cover graphic by Ramona Wolff for Midstory.

A bell trills. Thankfully for your drifting young mind, it’s lunchtime. You rummage through your locker and carry your cartoon-themed plastic lunch box to your usual table of friends. As your peers discover what their parents packed and start to arrange trades, you pull out a Ziploc bag encasing a diagonally-cut sandwich. Between two fluffy, white pieces of bread is a generous layer of peanut butter and — very likely — a coating of jam from one of the 750,000 jars Smucker produces every day. 

From the bright picnic-esque lid to the fruity illustrations of your favorite flavor, the quaint jar of Smucker preserves represents international business success. Today, the Fortune 500 company is worth an estimated $13 billion. 

Behind the success is a family who emigrated from Switzerland as the “Schmuckers” in 1752 to establish a farm in Pennsylvania. A few generations later in 1897, Jerome Monroe Smucker built an apple cider mill in Orrville and made apple butter, which he sold door-to-door with his sons. They claimed the apples used to make it were “cultivated by Johnny Appleseed himself.”

When J.M. Smucker incorporated the private company in 1921 , annual sales of apple butter were already $147,000 — which would be $2.5 million today. In 1928 , the Pennsylvania Railroad even built a rail attachment called a siding into the Smucker factory to facilitate regional distribution. 

Concurrently, Orrville was home to SmithFoods, Inc., founded in 1909 and acquired by Dairy Farmers of America last year. As SmithFoods and Smucker’s success skyrocketed, Orrville’s population has nearly tripled since 1910.

The community and local industries remain intertwined: Former Orrville Mayor Dave Handwerk said the city’s own power plant — which keeps energy costs low for residents — is possible because of Smucker’s profitability. 

After 100 years of the coal-burning power plant, EPA regulations have restricted its use, according to Handwerk. Now, the plant is used only 10% of the time, but its longstanding significance also means Orrville has a large energy network, Handwerk said. As part of American Municipal Power, Orrville has been a key player in establishing hydroelectric, natural gas and solar methods. 

“Our energy over the last 20 years has cleaned itself up to the point where we’re talking that last 1.5% is what’s the most expensive to try and fix,” Handwerk said. 

Smucker and Orrville are truly one and the same, as over 1,300 residents — or one-sixth of the city’s population — are employed by Smucker. The Orrville base also makes up one-fifth of Smucker’s total employment. 

Smucker’s humble beginnings and horse-drawn wagon sales model have also evolved into community investment. 

“Smucker’s is one that over the years has been very supportive of our school system,” Handwerk said. “Smucker’s is also behind a group that we have called the Heartland Education Community . It’s all about having the community help raise the kids.” 

According to Handwerk, the organization was founded by Tim Smucker — Chairman Emeritus of the J.M. Smucker Company — and his wife Jenny in the 1990s. Their goal is to maintain a liaison between the schools and city officials so that the schools get what they need, Handwerk said. For instance, a few years ago, as more non-English speaking families began moving to Orrville, the committee prioritized creating a free preschool and making the transition smoother. 

Pat Carr, who serves on the board of the Orrville Historical Society and is a city council member, she said the importance of family in Orrville’s culture is demonstrated by their Boys and Girls Club . Started when Carr’s son was in middle school, the organization had a house where young students could go after school. At the club, they have access to tutors, sports and even overnight events filled with enriching activities, Carr said. 

The Smucker company also advocated for the University of Akron to establish a campus in Orrville, which is now Wayne College. 

“[Students in the area] can get a two-year degree and then transfer wherever they want to,” Carr said. “I graduated 50 years ago. But if you’re in my situation, we didn’t have any money because my dad was a truck driver. But both my parents worked, so I wasn’t poor enough. So I worked and went to school — it’s a wonderful program.” 

Because Wayne County is agriculture-focused, educational programs in the area tend to be, as well. For instance, the Ohio State University has a branch in Wooster, one town over from Orrville, called the Agricultural Technical Institute . Carr said people can finish studying at the ATI with a four-year degree in animal husbandry, which can be used to pursue dairy farming or cattle management. 

Smucker and the other businesses that call Orrville home have acted as a stabilizing force in uncertain times for the economy. 

“When we had the downturn in 2008 and people were really hurting all over the country, we actually didn’t do bad at all — because some of our industries were doing great. Smucker’s was one of them,” Handwerk said. “When times are tough and you’re eating peanut butter and jelly a lot more, they were selling that kind of stuff.” 

The pandemic had an interesting effect, according to Handwerk, as more Smucker employees started to work from home in other towns where they reside. Because of how income is taxed, Orrville’s government receives tax revenue as long as people work from the Smucker factory in Orrville — even if they live elsewhere. But with the increase of work-from-home, those same people technically work from other cities that receive their taxes. 

Today, the Smucker company still produces its iconic fruit spreads as well as frozen Uncrustable sandwiches. Their business portfolio has expanded to include brands such as Folgers and Dunkin for coffee, Hostess for desserts and Milk-Bone for dog treats. 

Mark Smucker, son of Tim Smucker and great-great-grandson of Jerome Monroe Smucker, became C.E.O. of the J.M. Smucker Company in 2016 . After 126 years in operation, Smucker has done what seems impossible by advancing to a fifth generation in company leadership — as only 4% of family-run businesses even make it to the fourth generation. 

Orrville keeps growing, too — the Smucker company announced in December of 2022 that a new research and development plant would encompass 29,000 square feet, and support 35 new jobs with $2 million a year.

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The J.M. Smucker Co. Store

Top ways to experience nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Also popular with travellers

The J.M. Smucker Co. Store - All You Need to Know BEFORE You Go (2024) - Tripadvisor

• Mon - Sat 9:00 AM - 5:30 PM
• (0.66 km) Royal Star Inn
• (14.92 km) Market Street Inn
• (14.58 km) Best Western Plus Wooster Hotel & Conference Center
• (6.73 km) Cobblestone Hotel & Suites - Orrville
• (14.83 km) St. Paul Hotel
• (0.01 km) The J.M. Smucker Co. Store
• (1.29 km) Putt-N-Stuff
• (14.79 km) Broken Rocks Cafe & Bakery
• (2.96 km) Dutch Kitchen
• (14.80 km) The City Square Steakhouse
• (1.55 km) Shisler's Cheese House
• (6.94 km) Lehman's
• (1.44 km) Jorney in Time
• (5.29 km) P. Graham Dunn
• (14.38 km) JAFB Wooster Brewery

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The J.M. Smucker Company Store and Café

333 Wadsworth Rd, Orrville , Ohio 44667 USA

• Independent
• Credit Cards Accepted
• Wheelchair Accessible
• Public Restrooms
• Outdoor Seating

Learn more about this business on Yelp .

“All the Goodness of Smuckers...In A Store!”

Browse a wide array of products, branded apparel and household items including gifts and exclusive merchandise for the kitchen and home. Walk through our on-site museum to learn about The Company's heritage and journey - spanning over 100 years. Our café offers delicious recipes made with ingredients from our family of brands. Enjoy one of our pizzas made in our wood-fired oven.

Reviewed by Hadley B.

This place is ABSOLUTELY adorable. I came here when visiting a friend and they told me I had to visit this store. I am someone that loves Smucker's and its products, so this is the perfect place... Read more

Reviewed by Michele M.

This is a fun, cute store! Of course, they sell Smucker's jam and at a reasonable price. They also sell Smucker's gifts, kitchen collectibles, pet items, and so much more. I had been wanting to... Read more

Reviewed by Looking Out For The City ..

I ordered some Uncrustables online and I have to state that they are not bad. I usually love sandwiches with crusts, especially peanut butter and jelly. Suggestion: I wish they made ones with... Read more

View 47 reviews on

• Mon: 9:00 am - 5:00 pm
• Tue - Sat: 9:00 am - 5:30 pm

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From Our Family to Yours

Get to know the leading consumer packaged goods company that makes great tasting, convenient and responsibly produced food that appeals to each generation of people and pets. From our passion for crafting the tastes families love, to the values that have inspired us for more than 125 years—we are The J.M. Smucker Co.

Leadership Team

In its fifth-generation of family stewardship, the Company is led by Chair of the Board, President and Chief Executive Officer Mark Smucker, who collaborates with an experienced and passionate leadership team committed to maintaining the Company's strong position and its values.

We make products that matter. And we do so in a way that ensures the people, animals, and environmental elements associated with our business are thriving with us.

Our Vision and Growth Strategy 

We've always believed in the power of food to bring about good things. For us, there's no better way to make a difference in the world than by making the foods people and pets love.

A Footprint Across North America

Headquartered in Orrville, Ohio, we also own and operate manufacturing facilities and offices across North America to ensure the quality production of our beloved brands.

Corporate Impact Report

Learn about the progress we have made in the past year against our commitment to thrive together with those who support our business. 

Take a Trip Inside Smucker

We are much more than a Company that makes food people and pets love. 

Defining Moments in Our History

In 1897, Jerome Monroe Smucker founded a small, custom cider mill in Orrville, Ohio—selling goods made from apples said to be cultivated by Johnny Appleseed himself. Today, our story includes even more exciting milestones and delicious products.

More to Explore

Great things are happening at The J.M. Smucker Co. See for yourself.

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An inside look at Smuckers

Last week, I had the opportunity to take a trip out to Orville, Ohio with a few other bloggers and take an inside look at the Smuckers company . Smuckers is known for their jam, but what you might not know is that the family-owned company actually owns quite a few other brands, including Crisco, Jif, Folgers and Eagle Brand, just to name a few of the most well-known. The event that Smuckers put on for us was just wonderful, giving us a preview of some new products, a change to test out some of their existing products, tour their test kitchens and even take a trip through the factory while they made a batch of seasonal Apple Cider Butter, the recipe that started the Smuckers brand off almost 100 years ago.

We started off our tour at the Smuckers store, pictured above. The store is a fully operational store and cafe, but it is also a huge showcase for all kinds of Smuckers products that you won’t necessarily see in stores because they’re regional or simply on limited distribution. There were all the standard jams, of course, but also organic jams and more gourmet lines, such as (my favorite) Smuckers Orchards Finest . I’m a sucker for food shopping no matter where I am, and it was fun to look through all their products. The store had been decorated for Christmas and cleverly incorporated jam into several of their decorations . The chandelier pictured here is made with jars of jam!

Smuckers is still owned by the same family that started it so many years ago and Richard Smucker is a 4th generation Smucker, as well as the current co-CEO with his brother, Tim. Mark Smucker, to my right in this photo, is a 5th generation family member. Richard and Mark, along with Mark’s sister, were kind enough to join us for breakfast, chat about our blogs and point us in the direction of some of their favorite items, like Tart Cherry Preserves (yum, by the way)

After tooling around the store for a bit longer, and taking a peek a the little Smuckers history museum in the back, we headed over to their headquarters to begin the tour in earnest. We sat through a presentation about some of the different products that Crisco offers and some of the benefits of using shortening. I personally like it for greasing pans, but didn’t know that it is kosher, and both dairy free and gluten free. I also wasn’t really aware that Crisco has several types of olive oil, sourced primarily from Spain. We were treated to an olive oil taste testing, and given a bit of coaching on the flavors – fruitiness and bitterness, primarily – they look for when creating a blend. Olive oil tasting is similar to a wine tasting in that you’re supposed to slurp, swirl and spit out the sample. They were all very good and if I had just had some bread for dipping, I wouldn’t have left any in my sample cups!

Following the tasting, we got down to some real food. The test kitchen had prepared an entire holiday meal for us using Smuckers products, including two turkeys. The food was great and really put me in the mood to start doing my own holiday cooking, but even better was that the test kitchen had gone out of their way to bake up a batch of one of my recipes! On the table for everyone to try was a batch of the Jelly Donut Muffins from The Baking Bites Cookbook !

Following the feast, we were treated to a hands-on cake and cookie decorating activity, as well as a coaching session with some of the photographers and stylists who work with Smuckers, shooting their products on a regular basis. They gave us a few tips on what to look for when styling our own food at home: aim for warm lighting, use tweezers to fill in any holes or pull out errant crumbs, and use different combinations of plate styles, plate colors and cloth for interesting photo backgrounds.

After lunch, we headed back into the test kitchen for some more product samples, this time of some of the “healthier” options that the company puts out, including Jif with Omega-3 and some reduced sugar Pillsbury baking mixes. They’re working on some gluten free mixes, but it was interesting to find out that Jif is actually already gluten free (not something I would ordinarily think about, but great to know for those interested in gluten free cooking!). We also got to go into the test kitchen itself, where head chef Cynthia gave us an impromptu turkey carving lesson while we checked out their store of spices, their appliances and some of the samples they were working on that had been left out.

Finally, we were able to get to one of the things I most wanted to do on my visit: take a tour of the factory. The experience was like being inside an episode of the Food Network TV show Unwrapped. Their factory runs 24 hours a day and tours aren’t a normal part of the agenda. We had to don special, and very stylish, outfits (see above photo) to keep both us and the jam safe. I can’t understand why I was the only one who wanted to have a photo taken in my factory-tour outfit. Unfortunately, I couldn’t take the camera inside to take pictures of the step-by-step process, but it was a real treat to see them making apple cider butter from start to finish and an even bigger treat to be able to smell the sweet, slightly spicy aroma all over the grounds while they worked. It was a great way to end the day.

The other bloggers who attended included Jenny from Picky Palate , Erin from 5 Dollar Dinners , Nikki from Art and Lemons , Tanya from Mommy Goggles , Shannon from The Mommy Files , Jennifer from The Dirty Shirt , Stacy from Mommy Central and Amanda from Mommy Mandy . Be sure to take a look at their blogs for their perspectives on the event and even more photos of the activities. I put up a lot more photos in a Flickr gallery that is worth a peek if you’re interested in seeing even more behind-the-scenes shots. I had a great time eating, learning and visiting with everyone during the trip. Hopefully there will be a part 2 sometime in the not-too-distant future with even more backstage info to share!

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That chandelier is insane! I love it.

Nutmeg Nanny

Wow look at that chandelier! How awesome:) Glad you had fun in Ohio:)

Carole Resnick

I am only a one hour drive to the store. We go several times a year to stock the pantry.

Ciaochowlinda

That is very cool that you got to tour that place.

By the way. There is a little town, Kidron, about 30 minutes south of Smuckers. They have the most wonderful (and huge) hardware store (lehmans) that has everything. If you are in or close to Orville you can do them both in one fun day.

The Purple Foodie

The chandelier looks so cool! What a fun trip to smuckers

Great! Love the chandelier!! How did the other people liked your jelly donut muffins??

Stephanie P.

I live 10 minutes from Orrville. My dad and I were just talking last week about how odd it was that we never took Smucker factory tours for field trips growing up. Though our city, Wooster, and Orrville have a lifelong rivalry so perhaps that had something to do with it! 🙂

Glad you enjoyed your experience, we’re very proud to have such a great company nearby.

Dolce – I’m glad you asked (didn’t want to sound too much like I was tooting my own horn!), but they all really liked them! I think that the test kitchen staff really liked them, as well.

Your pics turned out great! Glad you had fun.

Awsome pictures. Tons of good food everywhere. Looks like it was a blast

Can one tour your factory in Ohio? If so, what are the hours, days, etc.? Thanks, Jane Z

Rhoda Hiller

I used to take my mom to the Smucker’s Store. We always had such a good time there. Seeing this Pin brought back some good memories. My mom passed away in 2013 and I miss her so much. Thank you for the walk down memory lane. Rhoda

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