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Uber - Request a ride 4+

Request and ride with uber‪.‬, uber technologies, inc..

• #2 in Travel
• 4.9 • 9.3M Ratings

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Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable. Pick from a wide range of products that the Uber app has to offer including: - UberX: Affordable rides, all to yourself - Uber Green: Eco-Friendly - UberXL: Affordable rides for groups up to 6 - Comfort: Newer cars with extra legroom - Comfort Electric: Premium zero-emission cars - Uber Pet: Affordable rides for you and your pet - Black: Luxury rides with professional drivers - Taxi: You now have the option to request a cab or a taxi on demand using Uber in select cities - 2-wheels: Find a scooter to start riding roday UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. - UberX Share: UberX Share connects you to other riders headed in the same direction. - Group Rides: Share the journey with friends. - Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from $0 Delivery Fee and up to 10% off eligible delivery and pickup orders, 6% Uber Cash back on eligible rides and a $5 credit if our Latest Arrival Estimate on your order is off. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. RENT CARS AND HAVE THEM DELIVERED TO YOU Whether you need a car today or later, the online booking experience will help you find the right vehicle for a family vacation, a weekend getaway, airport travel, and more. You can have a rental car delivered to your door at the time and location of your choice with Valet, currently available in select cities. MORE FEATURES Delivery: Order food from your favorite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience and pet supplies and get them all delivered. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package for a loved one or an item you sold online. Transit: Say goodbye to complicated time schedules, hectic transfers, and unexpected waits while reducing your trip’s emissions. Uber Charter: Book high-capacity group rides in vehicles seating 14-55 passengers, such as limo buses, luxury vans, and coach buses. 2-Wheels: Did you know you can also bike or ride a scooter with the Uber app? Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber Hourly: Keep a car and driver with you for hours. Uber Car Seat: Uber Car Seat provides one forward-facing car seat for a child who is at least 2 years old, 22 pounds, and 31 inches tall. Get Started Now! Download the Uber app and create an account today. Uber is available in the following cities: Boston, DC, LA, New York, San Francisco, Vegas, Orlando, Chicago and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber.

Version 3.609.10002

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Updates to improve localization across the app - Various bug fixes & improvements   Love the app? Rate us! Your feedback keeps the Uber engine running. Have a question? Tap Help in the Uber app or visit help.uber.com.

Ratings and Reviews

9.3M Ratings

Absolutely horrible customer service

I am only putting it at 5star because more people will see this it deserves a 1 star. On the app it gives me the option to either get a ride order food delivery (Uber eats) Once I order 3 drinks from a coffee place and only 2 came. So I tried to refund and they didn’t let me. So I reordered the drink that didn’t come and waited. I was like a hour then the driver reached out and said I can’t find your address, call me at this number. I didn’t want to call a random person so I said I will text but not call. But he called me even tho I said don’t. He called like 5 times and then I answered. He kept getting upset because apparently my address didn’t exist. I was talking calmly and he say I am screaming. After that he started getting mad and started yelling. Then he said that he wants to get paid and doesn’t have time for this. He said he will call me back and try to find my address. He never called me back and canceled the delivery. I didn’t get refunded cus they made the drink and won’t pay me back even tho it never got delivered. This has happened many times before where when I would order a burger it would get delivered without cheese. One time I got no meat. And another time I got only cheese. It doesn’t make sense. There’s no way the workers would just not put it in there. It has to be the delivery drives. It also kills me that I am basically getting robbed and not getting a refund for things I ordered and never got.

Stolen Money from driver that never came

This is honestly the fourth time this has happened to me and I’m about to cancel everything that I have with this Uber app because every time I go to request a ride it’ll always say they will arrive in 10 minutes no but then you have the drivers sit in one spot for 15 minutes not even driving or moving to come pick me up from the location. I had to cancel it 2 to 3 times to find someone who’s competent enough to actually drive and pick me up and take me to my job. I am now going to my job late because one of your drivers decided to sit at a Walmart parking lot for six minutes instead of driving over to pick me up. I am now going to get in trouble with my boss because of this and this is not the first time this has happened. This has happened multiple times with different drivers in a certain occasions it’s with the exact same driver. How can you come and say that you are a company that cares about the customers and yet you have drivers who will sit in the parking lot for 10 minutes and here’s the funny part about that after I canceled it Uber decided to give them my money even though they never picked me up they never did their job. They just stayed parked in a parking lot so now I lost money because of it

Use at your own risk!

I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Developer Response ,

Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.

App Privacy

The developer, Uber Technologies, Inc. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Contact Info
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Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• User Content
• Sensitive Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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'Why is my Uber account disabled?': A guide to Uber account deactivation, and how you might get your account back

• If your Uber account is disabled, it may be because you violated one or more of Uber's community guidelines.
• Violations of Uber's community guidelines and non-discrimination policies can result in permanent account deactivation.
• In some cases, deactivations can be reversed by taking improvement courses, appealing to Uber , or updating out-of-date personal information.
• Visit Business Insider's homepage for more stories .

One of Uber's most mysterious and frustrating processes is how it will sometimes disable the accounts of both riders and drivers. 

It's sometimes difficult to figure out why an account has been disabled, or how to reactivate it again. But there are a few common reasons why an account might be deactivated. 

Why an Uber account may be disabled 

Whether for a driver or a rider, a violation of Uber's community guidelines can result in the temporary or permanent deactivation of your account. 

On its community guidelines page , Uber writes that "Not following any of our guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Uber community, or cause harm to Uber's brand, reputation, or business."

But what exactly are these "certain actions," and how do you avoid them? It takes a little extra digging to figure that out, but in the end, deactivation usually boils down to violating three key community standards, and/or failing to meet performance standards. 

You can find a full listing of Uber's community guidelines at this link . Below, we'll break down how each main category of Uber's guidelines can relate to account deactivation.

Be respectful

This guideline, labeled "Treat everyone with respect" on Uber's website, spans violations from keeping an untidy car, to discrimination and sexual assault.

Specific offenses under these same categories include rude or threatening behavior about a person's perceived gender, sex, religion or abledness; unwelcome flirtation or come-ons; and unwanted contact through texting, calling, or visiting a rider after the ride is completed. 

This guideline, labeled "Help keep one another safe" on the company's site, covers a lot of territory, ranging from physical to personal safety. 

Offenses that can result in account deactivation include carrying out-of-date vehicle information, disobeying traffic laws, misusing the app through account sharing, and using the app while under the age of 18. Even if the person who orders a ride is over 18, minors are not allowed to ride unaccompanied.

Using video or dashboard cameras to record a ride is permitted — though local laws dictate whether or not a driver must disclose the recording to passengers — but broadcasting a rider's image or audio is against community guidelines. 

Follow the law

Another serious offense a rider or driver can make is violating local or federal laws. Many of these laws are also covered by Uber's previously mentioned guidelines as well. 

For example, adhering to appropriate car seat use might also be considered a safety violation, and refusing to provide a ride to a service animal may also be considered discrimination. 

Other violations of this type include possession of firearms in the car, using drugs or alcohol in the vehicle, or any kind of fraudulent activity, such as falsifying one's identity, manipulating trip length and fee, or creating dummy accounts.

Low ratings and high cancellations 

Finally, drivers can have their account deactivated due to low star ratings, or high cancellation rates. 

Star ratings are determined by riders based on the quality of their Uber trip, and cancellation rates are calculated by comparing the total number of trips accepted by a driver, versus the total number of trips they cancel. 

On its website, Uber writes that the minimum average star rating and maximum number of cancellations will vary from city-to-city, but that drivers will be alerted when their numbers begin to go above or below these thresholds. 

However, if these warnings are ignored, the driver can have their account deactivated. 

How to reactivate your Uber account

According to Uber's website , drivers with a low star rating who have their accounts deactivated can continue working on the platform again after "provid[ing] proof of the steps you've taken to improve, for example by taking one of the quality improvement courses." 

A course advertised by Uber, and offered by third-party company 7x7 Experience , offers courses across the US and Canada online or in-person for a $49 fee. Following the completion of the course, 7x7 Experience writes that they "will send your course completion and certificate to Uber to get [you] re-activated."

As for more serious offenses, Uber writes that users may take it up with the company to refute a deactivation, but that "any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the Uber apps can result in the immediate loss of access to the Uber apps." 

While some of Uber's guidelines for deactivation are open to interpretation, a good rule of thumb for riders and drivers alike is to always be kind, respectful, and safe when using the app, and to keep personal information up-to-date. 

Related coverage from  How To Do Everything: Tech :

How to check your uber passenger rating, and improve it if it's low, how to contact uber support as a rider or driver, in 4 different ways, how to dispute an uber charge using the mobile app or uber's website, how to split an uber fare with multiple people, or accept a fare-split invitation from someone else, watch: this could be the future of ride-hailing.

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Your account has been deactivated

Often when drivers and delivery people lose access to their account, it’s temporary while we investigate a report we have received or while we review documents. We appreciate your patience if we’re reviewing your account and for your timely reply to any follow-up questions.

For more information on Uber’s deactivation policy, please check out the link below.

For more information on common reasons for deactivation and Uber’s case review process, please check out the link below.

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Yes. Set up a group ride in the Uber app, invite your friends, and arrive at your destination together.

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The new app offers lightweight maps and an easy-to-use interface, making it fast and efficient, with nothing to distract you from what's important. Service classes and fares depend on the city and traffic conditions, but you always see the price first: just enter your destination.

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