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Search for your perfect fit at CWT

PEOPLE + CULTURE = PERFORMANCE

CWT is B2B4E

Come build a world-leading travel management platform.

Through our years of serving our clients in business travel, meetings & events, and hotel distribution, we know that delivering a truly memorable experience doesn't stop with our clients - it's all about their employees. We call this concept B2B4E: “business to business for employees”.

What we do for the employees of our clients is what we strive to do every day for our own people through our culture. In everything we do, we seek to be performance-driven, innovative, empowered and customer-focused. These four attributes form the foundations of CWT culture and they shape the daily experiences of our employees, as well as those of our clients and travelers.

Our culture is a give-and-take arrangement: the more you engage in it, the more you’ll get out of it. We actively look for the sort of people who bring a positive attitude to work with them. It’s reflected in the atmosphere in our offices and contact centers, and the dynamic between colleagues. Our people want to be here, and it shows.

Our people, our priority

Our philosophy of B2B4E – business to business for employees – is testament to the fact that, at CWT, people do come first. This approach isn’t limited to our travelers; it starts and ends with our own employees. That’s why it’s so important to us that we provide an environment in which our people can genuinely enjoy their work.  

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We’re always looking for talented, enthusiastic people to join CWT

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150 years in travel

Throughout 2022 we celebrated 150 years in travel, taking a look at travel in the past and travel in the future, a future CWT is excited to shape and enable, and that is undeniably about innovation and forging new paths.

Find your fit

Integrity, leadership, caring and passion really are at the heart of everything we do at CWT. If these core values are as important to you as they are to us, you could be exactly what we’re looking for – and we think we could be a great fit for you, too.

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Let CWT power your business

Unrivaled corporate travel and meetings services. Anytime, anywhere, anyhow.

CWT / GBTA Global Business Travel Forecast

Discover expert insights and stay ahead in 2024.

For your employees

Keeping employees connected, engaged and on the move.

For your organization

Discover and improve the true ROI of travel and events.

For the future

Driving new value. Adapting to industry change and innovation.

Keep employees moving.

Give employees the tools and services to keep them moving and productive with myCWT . Delivering a seamless interaction across web, mobile or through our expert travel consultants. It's all about convenience and giving them the best booking experience.

Unleash your data

Imagine a world where travel data isn't just a jumble of numbers, but a goldmine of insights waiting to be unearthed. Transform your data into game-changing strategies for your travel program. No more confusion, just actionable insights at your fingertips.

Companies, governments and institutions across the globe trust us.

139 markets globally

17,500 live, virtual and hybrid events

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54 aircraft seats booked every minute

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Tailored solutions for your industry

Not all business travel is the same; some industries have truly unique requirements that demand specially trained teams to look after their travellers.

Life sciences and pharmaceuticals

Pharma, biotech, and biomedical companies have trusted CWT for more than 30 years to provide them with high-touch, tailored solutions.

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Media, entertainment and sports

From moving film crews to television equipment, news teams and sports squads. We’re trusted by some of the biggest names in the business.

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Energy, resources and marine

Getting people to remote parts of the world can be complex. We specialize in all aspects of rotating workers, crew travel and personnel travel.

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Sustainable business travel

Through integrated sustainability data, tools, and solutions, we empower responsible travel choices that align with your sustainability goals.

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Managing risk

You have a legal and ethical responsibility to care for travellers and reduce risk for your company. We can help keep both your employees and their data safe, while predicting and managing safety and security concerns.

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Delivering ROI

Empowered by robust data analytics tools and supplier management expertise, we enable you to drive tangible ROI from your travel program.

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Whether you want to wow your audiences, create buzz around a new product or reward your teams for their successes, we are ready to help you re-ignite the human connection and take your people to discover new places. From live, hybrid and virtual events we’re bringing people together.

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What travel managers are saying...

"CWT has demonstrated that it has the right technology and expertise to not only help us manage costs but ensure that our employees are well taken care of, especially when their trips are disrupted."

Erica Withaar - Travel & Expenses Supervisor |  Embraer

"We found in CWT a partner with whom we transformed the travel category at Mercado Libre."

Santiago Perrone - Procurement Senior Manager |  Mercado Libre

"CWT’s product innovations, deep knowledge of mobility travel, strong sustainability solutions, along with service excellence and flexible business models are some of the reasons why we entrust CWT with our global travel program."

Ryan T. Agee - VP of Open Innovation |  Altair Global

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Corporate Travel Companies Are Bulking Up: ‘Getting Bigger Is Critical’

Justin Bachman, Skift

April 10th, 2024 at 10:06 AM EDT

Pressure from travel suppliers who want better merchandising tools and lower costs are compelling travel management companies to consolidate.

The big players in the world of managing corporate travel are gearing up to get bigger: Amex GBT’s $570 million bid for CWT and the sale of Direct Travel to an investor consortium are two of the latest examples of the race to bulk up through mergers. 

The trend is driven largely by two factors: Travel suppliers – primarily airlines – seeking greater efficiencies in their distribution channels and the enormous capital required to invest in the technology to sell to and service travelers around the world.

“I think fundamentally customer needs are driving consolidation in the industry,” Amex GBT CEO Paul Abbott told Skift. “I think supplier needs are also changing. Suppliers want their distribution channels to deliver a modern retailing experience,” he said.

For example, airlines are moving a growing share of their fares from the traditional global distribution system model to a direct NDC (New Distribution Capability) platform. And agencies are under pressure to adopt it. 

CWT merging into Amex GBT is “a perfect example of how it’s really only the big players that have the capital to do it,” Mike McCormick, a travel consultant and former head of the Global Business Travel Association, said on April 1 on the Travel Again podcast.

The largest corporate firms, such as Amex GBT, BCD Travel and Navan, have been forced “to really make big investments in technology and continued investments” given the aggressive push by American and others, McCormick noted. 

Navan, for example, last month touted its deeper integration with United Airlines to support that carrier’s pricing strategy for fares, along with other self-serve tools and more personalization for travelers.

“Getting bigger is critical in terms of  a lot of the airline changes and negotiation, and always pressure on earnings and commissions and business in general,” McCormick said.

Investing For the Next-Generation of Travel

Investor Steve Singh, the founder and former CEO of Concur, is managing director of Madrona, the Seattle-based venture capital firm that is among the four investment firms that acquired Direct Travel Inc. on April 2. 

Singh told Skift the investor group is keen to create a “next-generation” travel management company that would offer a seamless connected trip in which all of a traveler’s airline, hotel, meeting, ground transport, and appointment bookings would be integrated, allowing for far simpler itinerary changes. For now, it’s an aspirational goal, one the industry has long wanted but that has proven tough to attain. 

Travel management companies sell multiple technology platforms to serve customers and “the result is that it is very expensive to build and run a TMC,” Singh wrote in a blog post explaining the investor group’s view of how the managed-travel industry should evolve. 

“The fact that these legacy solutions are built on GDS platforms that are not open and not extensible makes the goal of delivering an incredible client experience at a better value proposition even more challenging.”

“As someone who has logged tens of millions of flight miles, I would love a system that allows me to reserve a hotel from the time I arrive in a town to the time I need to leave, not from 3 p.m. to noon,” Singh wrote in his post.

What’s Next for Travelers

Amex GBT customers may see a greater focus on particular industry verticals, such as energy, U.S. government, mining and marine industries for CWT. Those areas tend to present greater complexity and transaction value, along with higher customer retention rates, Amex GBT told investors March 25 explaining the CWT deal.

Abbott said successful travel-management companies will increasingly need both software and services — not just one — that are married effectively.

“You have to have the best technology and the best people, you have to integrate it better than anyone else, and you have to deliver that consistently on a global basis,” he said. “And that’s hard and it requires significant investment and significant expertise.”

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Tags: airlines , amex gbt , business travel , concur , corporate travel , cwt , navan

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Getting started with CWT

Change for the better

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Moving forward together

How does CWT simplify travel for you

How does CWT simplify travel for you and your employees?

1. With easy, streamlined access via myCWT Online

Online - Mobile - Email - Messaging - Phone Book any time Book anywhere Consistency - no matter how we interact

2. By delivering personalized experiences One CWT profile powers better service everywhere Capture insights about travelers Curated, easy-to-select hotel options

3. By seamlessly connecting people and services , so you don't have to Making sure our staff has consistent tools, like a single travel counselor technology platform Fully integrated booking platform, regardless of access point

4. With around-the-clock options For specific clients using a common service configuration, global service can follow the sun 24/7 for full support at all times

5. By using on-demand staffing Like ride-hailing staffing to handle call surges

6. By sending positive reinforcement and reminders Automatic messages tailored to your employees' activities

7. By keeping your employees alerted on the go Mobile access to helpful tools, messages and information on the myCWT app

8. By giving you a place to share travel-related information online

CWT connects people to help your business succeed

Every journey begins with a single step

CWT helps you navigate change

Whether you are starting a travel program, consolidating a global one or looking for a new corporate travel management company, it’s easy to work with CWT. We will walk you through every step to facilitate a smooth, efficient transition. We’ll help you design a program that fits your needs and will stand with you to drive adoption of it. We’ll also deliver key metrics and reports that show your leadership you made the right choice.

Designing your travel program

Designing your travel management program starts with listening to you. Once we know about your specific goals, we’ll draw on our experience and best practices to help you set up the right program to reach them. As part of this, we can help you develop an effective corporate travel policy to help contain overall business travel spending and enhance the travel experience.

Education and communication pave the way

Engage employees, enhance program adoption

We will put together a customized plan that will help you and your organization prepare for the changes ahead. Working together, we will inform your employees about the changes they’ll see and help them understand the benefits they’ll receive. Engaging employees with information that they care about eases the transition process and gives them more reasons to embrace your new travel management program.

Reports and key metrics provide validation for change

Proof you made the right choice

Regular reporting and measurement show your company’s leadership that you made the right decision. We’ll conduct regular performance reviews to assess overall travel program performance, examine specific elements, set additional goals and make strategic recommendations. CWT gives you the tools, business intelligence and data you need to take your business travel program to the next level.  

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Travelers: manage your travel here . The below form is for inquiries about our corporate travel management offering.

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Global Business Travel Group to acquire CWT for $570M

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American Express Global Business Travel signed a definitive agreement to acquire CWT, valuing the global business travel and meetings solutions provider at about $570M on a cash-free, debt-free basis, said Global Business Travel ( NYSE: GBTG ) on Monday.

At the closing of the transaction, Amex GBT expects to issue about 71.7 million shares at a fixed price of $6.00 per share and to use cash on hand to fund the retirement of CWT debt and the remaining transaction consideration.

The acquisition was expected to be break-even to earnings per share in the first year of transaction close and accretive thereafter.

The deal would give CWT customers access to Amex GBT’s proprietary software and services for travel and expense, including Neo1, Neo, and Egencia, in addition to Select.

CWT serves 4,000 customers and is expected to generate approximately $850 million in revenues and $70 million–$80 million of Adjusted EBITDA in 2024, the company added.

The transaction is expected to close in the second half of 2024. GBTG shares were 5% higher in premarket trading.

• Source: Press Release

More on Global Business Travel Group

• Global Business Travel Group, Inc. (GBTG) Q4 2023 Earnings Call Transcript
• Global Business Travel Group GAAP EPS of -$0.30 misses by $0.08, revenue of $2.29B beats by $10M
• Seeking Alpha’s Quant Rating on Global Business Travel Group
• Historical earnings data for Global Business Travel Group
• Financial information for Global Business Travel Group

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Amex GBT Agrees to Purchase CWT for $570 Million

A merican Express Global Business Travel is betting big on business travel's recovery post-pandemic, announcing plans to acquire rival CWT for $570 million .

The cash-and-stock acquisition, which must be approved by shareholders and regulatory authorities, is expected to close sometime in the second half of 2024.

The deal would add 4,000 new clients for Amex GBT, which anticipates CWT to generate approximately $850 million in revenue this year. The two companies ranked inside the top five on Travel Weekly's most recent Power List .

"Bringing CWT onto the proven Amex GBT software and services model will create more choice for customers, more opportunities for people and more value for shareholders," Amex GBT CEO Paul Abbott said in a statement.

"Joining forces with Amex GBT helps accelerate our vision of a tech-enabled future for business travel, where people and technology combine to deliver an exceptional customer experience," added CWT CEO Patrick Andersen. "We are highly confident in the value creation of the combined company."

According to a recent forecast from the Global Business Travel Association (GBTA), corporate travel spending is expected to recover to its pre-pandemic total of $1.4 trillion in 2024 and grow in the years to come.

Paul Hastings Advised CWT US, LLC in Agreement to be Acquired by Global Business Travel Group in $570 Million Transaction

April 11, 2024

Paul Hastings LLP advised CWT US, LLC in connection with the company’s agreement to be acquired by Global Business Travel Group, Inc., a transaction valued at $570 million. Global Business Travel Group, Inc. (NYSE: GBTG) provides business-to-business (B2B) travel platforms in the United States and internationally. The company's platform offers a suite of technology-enabled solutions to business travelers and clients; travel content suppliers, such as airlines, hotels, ground transportation, and aggregators; and third-party travel agencies.  CWT US, LLC is a business-to-business for employees (B2B4E) travel management platform.

Vice Chair of the Securities and Capital Markets practice Chris DeCresce and partners Joseph Opich , Stephen Harris , Suzanne Horne , Allison Miller , Jon Canfield , Camille Paulhac , Joseph Swanson , Jade-Alexandra Fearns , Michael Murray , and Sal Perrotto led the Paul Hastings team, which also included Of Counsel Lawrence Kaplan , Jennifer Riddle , Keith Fujiu , Gary Silber , and Randall Johnston ; Senior Counsel Timothy Dickinson ; and associates Stephanie Cannuli , Mary Walser , Aashna Parekh , Derek Turnbull , Celina Hong , Juliette Hua , Ryan Poitras , Jason Schechter , Michael Nathin , Jesse Schley , Brianna Sooy , Hunter Nagai , and Danique McGowan.

More information on the transaction can be found here . 

About Paul Hastings

With widely recognized elite teams in finance, mergers & acquisitions, private equity, restructuring and special situations, litigation, employment, and real estate, Paul Hastings is a premier law firm providing intellectual capital and superior execution globally to the world’s leading investment banks, asset managers, and corporations.

Paul Hastings Secured Victory for Petróleos de Venezuela in U.S. District Court for the Southern District of New York

April 10, 2024

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What's Up in Business Travel | Amex GBT agrees to acquire CWT for $570M Business Travel 360

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Welcome to What’s Up in Business Travel for Week 13 of 2024.  This is a weekly podcast from BusinessTravel360,  where we update you on what’s up this week in the world of business travel.  This podcast is great for those who need to know what’s happening all in under 15 minutes. Topics covered during this podcast - Amex GBT agrees to acquire CWT for $570MBoeing CEO Calhoun steps downBoeing sues Virgin Galactic Airfare increases trails inflation rateFAA 'Increasing Oversight' of UnitedSAS increases GDS surchargesIndiGo to fly more international routesTSA adds 8 Airlines to PreCheckBreeze Airways adds third-party salesGlobalStar adds NDC Content from AirGatewayTrainline redesigns platform for SMEsSouthwest acquires Sustainable Fuel CompanyBooking.com drops its "Travel Sustainable" programTravelBank partners with SquakeEmirates adds SAF on flights from AmsterdamTune in every Monday morning to get your weekly update.  We hope you will make this a regular part of your week and listen in while you on the move or sitting back and sipping your coffee. You can subscribe to this podcast by searching 'BusinessTravel360' on Google Podcast, Apple Podcast, iHeart, Pandora, Spotify, Alexa or your favorite podcast player. This podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy! Support the show

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