qantas travel money card not working

Qantas Premier Credit Card

Who is the credit provider and issuer of Qantas Premier credit cards?

Why choose a Qantas Premier credit card?

How long does the application process take?

Can I transfer a balance from another credit card?

Who can apply for a Qantas Premier credit card?

Can I add an additional cardholder?

What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?

Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?

How do I apply for a Qantas Premier credit card?

How do I remove an additional cardholder from my account?

How do I reduce the size of an image I need to upload?

Change my product

Can I still spend on my current credit card whilst my new one arrives?

Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?

What happens to any additional cardholders that are currently on my credit card?

How long will it take for a change of Qantas Premier credit card to be processed?

What will happen to any periodic payments I have set up on my card?

What will happen to the annual fees when my product change is approved?

What happens to the benefits on my card?

How can I change my Qantas Premier credit card account?

What happens to the statements from my old credit card?

Features and rewards

What travel insurance cover is included with my card?

What is ‘Get away interest free for 6 months’?

When will I receive my Lounge Invitations?

How many Qantas Premier Titanium flights discounts do I get a year?

Where can I use my Qantas Premier credit card?

Do bonus Status Credits expire?

How can I book a flight to earn bonus Status Credits?

How do I link my Lounge Invitations to a flight?

How many Qantas Points will I earn on purchases?

When will I receive my bonus Qantas Points?

What services are provided by the Qantas Premier Concierge?

How can I view the bonus Status Credits I’ve earned on my account?

Is there an interest-free period on my account?

What extended level of coverage does my Qantas Premier Titanium credit card provide?

If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?

How do I make a travel insurance claim?

How can I use my Qantas Premier Titanium metal card for contactless payments?

What flights are eligible to earn bonus Status Credits?

Can I earn bonus Status Credits on Classic Reward bookings?

Which transactions will earn Qantas Points?

Can I use Points Plus Pay to book my flights and earn bonus Status Credits?

Do bonus Status Credits count towards Lifetime Membership tiers?

How long are my Lounge Invitations active for?

How do I claim any missing bonus Status Credits?

Can bonus Status Credit help me acquire or maintain Platinum One membership status?

How can I change my booking made using my Qantas Premier Titanium flight discount?

How do I order from Qantas Wine?

How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?

How do I book discounted companion fares?

Can I book a multi-city flight using my Qantas Premier Titanium flight discount?

Where can I redeem my Lounge Invitations?

Can I share my Lounge Invitations with a person I’m travelling with?

How do I book a flight with my Qantas Premier Titanium flight discount?

My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?

Complimentary Travel Insurance

Personal Baggage, Valuables, Money and Travel Documents

Trip Cancellation and Amendment

Pre-existing Medical Conditions

Other Questions

Eligibility for Cover under the policy

Overseas Medical Expenses

Rates and fees

What interest rates apply?

What fees apply and when are they charged?

Balance Transfers

How can I get the most out of my Balance Transfer?

If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?

What is a Balance Transfer?

What are the benefits of closing my other credit cards after a Balance Transfer?

How does a Balance Transfer work?

How does a Balance Transfer affect the interest charged on my account?

Managing your account

How do I report suspicious transactions?

How do I activate my card?

How can I pay bills with my card?

How do I decrease my credit limit?

How do I increase my credit limit?

How can I unsubscribe from marketing emails?

What should I do if my card is lost or stolen?

Why do I need to enter a password to access certain features?

How are my monthly repayments calculated?

How can I withdraw cash from my account?

Can I choose my own card PIN?

What format is the transactions file in?

How can I pay my credit card bill?

Where can I find my statements?

How can I manage my Qantas Premier account?

Will my replacement card have the same card number and PIN number?

How do I close my account?

How do I update my address or personal details?

How far back can I download my transactions?

How do I download my transactions?

How do I dispute a charge on my Premier credit card?

How are payments allocated if I have additional cardholders?

Cancelling a recurring payment

What is Apple Pay?

How does the Apple Pay experience compare to using my plastic card?

Which Qantas Premier products can be used with Apple Pay?

What do I need before I can start using Apple Pay?

Which devices are compatible with Apple Pay?

How do I set up my Qantas Premier card on Apple Pay?

How do I set my Qantas Premier card as the default card in Apple Pay?

Can I add the same card to more than one device using Apple Pay?

How do I remove my card from Apple Pay?

The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

Can I add more than one card on Apple Pay?

Where can I use Apple Pay?

How do I make an in-store purchase with Apple Pay?

Do I need to have an active internet connection for Apple Pay to work?

Will I need to enter my card PIN?

Why was my request to add my card to Apple Pay declined?

How much of my credit card available limit can I access when using Apple Pay?

How can I reverse a transaction made using Apple Pay?

How do I return a purchase if I used Apple Pay to make the payment?

How can I keep track of purchases I’ve made with Apple Pay?

How do I dispute a purchase made with Apple Pay?

Can I use Apple Pay overseas?

Can I use Apple Pay at ATMs?

Is Apple Pay secure?

What is a Device Account Number?

What should I do if my device is lost or stolen?

Does Apple Pay have access to my credit card account?

If my device is formatted or jailbroken, will my Apple Pay information remain on it?

Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?

What should I do if I lose my card and I’m issued a replacement card?

What should I do if my card expires and I’m issued a renewed card?

Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?

If I switch devices, do I need to set up my card in Apple Pay all over again?

If my device is formatted or jailbroken, will my Google Pay information remain on it?

What is Google Pay and Google Wallet?

Can I use Google Pay overseas?

Can I add more than one card to Google Wallet?

How do I make a purchase using my Qantas Premier Card in apps and websites?

How much of my credit card available limit can I access when using Google Pay?

How do I return a purchase if I used Google Pay to make the payment?

Can Additional Cardholders add their cards to Google Wallet?

Will I need to enter my card PIN with Google Pay?

How can I keep track of purchases I’ve made with Google Pay?

Can I add the same card to more than one device?

How do I remove my card from Google Wallet?

How do I make a purchase using my Qantas Premier card in-store?

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

If I switch devices, do I need to set up my card in Google Pay again?

How do I reverse or dispute a Google Pay transaction?

Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?

Do I need to have an active internet connection for Google Pay to work?

Does Google Wallet or Google Pay have access to my credit card account?

What happens if there are fraudulent transactions made using Google Pay?

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

What happens if my device is lost or stolen?

Why was my request to add my card to Google Wallet declined?

Whom can I talk to for further help with Google Pay?

Which Qantas Premier credit cards can be used with Google Pay?

How do I set my Qantas Premier Card as the default card in Google Wallet?

Where can I use Google Pay?

How do I set up Google Pay and add my Qantas Premier card?

Are Google Wallet and Google Pay secure?

Which devices are compatible with Google Pay?

Instalment Plans

Can I change the term of my Instalment Plan?

How will my repayments be applied to my card?

Can I have more than one Instalment Plan?

How do I make the monthly instalment repayment?

Who can create an Instalment Plan on my card?

Does an Instalment Plan earn Qantas Points?

What happens if I return a purchase that was converted into a Statement Instalment Plan?

How do instalment plan(s) appear on my statement?

How can I track my instalment plan?

Can I pay more than my monthly instalment amount?

Why am I not eligible for a Cash Instalment Plan?

Is the instalment plan amount part of my existing credit limit?

When will I be charged my first monthly instalment?

Can I pay off my instalment plan early?

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

What is a Statement Instalment Plan?

Will an instalment plan affect my interest-free days on my purchases?

Is there a fee to set up an instalment plan?

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

Open Banking

What is Open Banking?

What information can be shared with Accredited Data Recipients (ADRs)?

How does data sharing work?

Can any institution request access to my data?

Where can I find out more about the Consumer Data Right legislation?

Financial difficulty

What if I’m finding it hard to meet my Qantas Premier credit card repayments?

Loss of a loved one

How can I tell which emails are genuine?

What do I do if I receive a suspicious phone call?

How does Qantas Money protect my Qantas Premier account?

How does Qantas Money protect my financial data?

How can I protect myself online?

What are some scams I need to be aware of?

Customer Support and Complaints

Accessibility and Disability Support - Qantas Premier credit card

Managing your cash flow during COVID-19

Family and Domestic Violence

Coronavirus update

How do I lodge a complaint relating to my Qantas Premier Credit Card?

Qantas Travel Money Card

Changes to Qantas Travel Money

Why is Qantas Travel Money changing to Qantas Pay?

Does my existing Qantas Travel Money card still work?

How do I join and get a Qantas Pay card?

How do I access my Qantas Travel Money account after 21 May?

Will I still earn points with Qantas Pay?

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Can I activate my Qantas Travel Money replacement card after 21 May?

Can I activate my Qantas Travel Money card for the first time after 21 May?

What is changing for the Qantas Frequent Flyer membership card?

How can I access my Qantas Frequent Flyer number?

How can I access and set my Qantas Pay card PIN?

Does Qantas Pay have a digital card?

What fees apply to Qantas Pay?

Can I schedule recurring currency loads from my nominated bank?

General information

Which currencies are available on Qantas Travel Money?

What is the Qantas Card and Qantas Travel Money all about?

Who's eligible for Qantas Travel Money?

Is Qantas Travel Money a credit card or a debit card?

Why does the Qantas Card have two sides?

Does this mean that Qantas is now also a bank?

What are the benefits of Qantas Travel Money?

Apply and activate

How do I apply for and activate Qantas Travel Money?

How do I enable the travel money facility on my Qantas Card?

How do I get the Qantas Card and Qantas Travel Money?

If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?

Can I apply for and activate Qantas Travel Money if I have a foreign passport?

How do I use Qantas Travel Money?

What if the details on the Qantas Travel Money identity verification form are incorrect?

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

What do I do if I'm unable to activate Qantas Travel Money online?

What if I don't want to use Qantas Travel Money?

I’ve forgotten my Qantas Travel Money card PIN, how do I retrieve it?

What if my PIN is blocked at an ATM or in-store?

How do I get my card PIN?

Is my card PIN different to my Qantas Frequent Flyer PIN?

How do I change my PIN?

Rates, fees and limits

What exchange rate applies to Qantas Travel Money?

What fees apply to Qantas Travel Money?

What limits apply to Qantas Travel Money?

Do fees apply if I don’t have the local currency on my card?

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

Can I arrange a back-up or secondary card?

How do I cash out remaining funds on the Qantas Travel Money card?

How do I transfer between currencies on the Qantas Travel Money card?

What is a pre-authorisation?

Does the card come with Mastercard Contactless?

Do I get a line of credit or overdraft with Qantas Travel Money?

I am a Qantas Club member and have a Qantas Club card. Do I need both cards?

How do I update my local time and time zone?

When to use

Where can I use Qantas Travel Money?

Can I use Qantas Travel Money if the local currency isn’t available?

Can Qantas Travel Money be used for Qantas in-flight duty free purchases?

Can I use Qantas Travel Money to pay for flights at qantas.com?

Using overseas

Is there anything I need to do before I go overseas?

Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?

Can I view my Qantas Travel Money balances at overseas ATMs?

What should I do with my card when I return from overseas?

What will happen if the local currency isn’t available to load on Qantas Travel Money?

I’d like to use Qantas Travel Money in the United States - will my card be accepted?

Should I pay in Australian dollars instead of the local currency when I’m overseas?

Are there any countries where the Qantas Travel Money Card won’t work?

Transactions

Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why would an online transaction be declined if I have enough money to complete the purchase on the card?

Contact Information

Accessibility and Disability Support - Qantas Travel Money

What should I do if my card is lost, stolen or damaged?

How do I lodge a complaint relating to my Qantas Travel Money Card?

Qantas Money App

Understanding your PINs and Passwords

Can I use my fingerprint to log in?

The app doesn’t recognise my fingerprint

What if I’ve forgotten my passcode?

How do I log out?

Managing your finances

Why use the Qantas Money app?

Connecting accounts

How do I delete an account?

What does ‘pending’ mean?

I can’t see my transactions

I can’t find my bank in the list

Can I transfer money using the app?

Is it OK to enter my online banking login details?

How do I add a new account with a connected financial institution?

What type of accounts can I connect?

Why is the transaction date different to the date I made the transaction?

When are my balances and transactions updated?

Transaction categories

How are my transactions categorised?

What happens to my categories if I delete an account?

Are my categories applied to past transactions?

Notifications

What are notifications?

What kind of notifications can I set up?

How do I receive notifications?

Is there a cost for receiving notifications?

How do I set up notifications?

Can I delete or change my notifications?

Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?

Can I view notifications I’ve previously received?

Why do I need to turn on my App Notifications settings?

Why can I see a notification in my notification history that I didn’t receive?

I’ve received a notification, but can’t see it in my history?

Can I set my own Travel Money low balance alert amount?

Why can’t I find notifications in the app?

How can I make sure that I get access to all available notifications?

What happens when new types of notifications become available?

Contact details

How do I update my contact details?

What if I notice a suspicious transaction?

Qantas Points

Missing Qantas Points?

How can I use my Qantas Points?

How do I view my Qantas Points balance?

Card Offers

Card Linking

Can I link an additional card to Card Offers?

Can I use any card that I have added to my Qantas Money App for Card offers?

Can I link another card in addition to my Qantas Premier Card?

Can I link and earn points with a debit Mastercard® or Visa® card?

Why can't I see my Card Offers on the Qantas Money website?

Why am I not receiving any/many offers?

How long will my offers be valid for?

What are the terms and conditions of the offers?

Why am I receiving offers that don't seem well matched to me?

Can I share an offer with my partner/friend etc?

Why did my friend get an offer for a specific store and I did not?

Are offers applicable to both purchases in-store and online?

What retailers are included in the program?

Earning bonus Qantas Points

Why does it take up to 15 days to receive my points?

How can I check if I have successfully earned points on an offer?

Missing Points

How do I follow up on missing points from Card Offers?

What if I forget to use my linked card, can I still earn the points?

How can I opt out of Card Offers?

All Categories ​>​ ​Qantas Travel Money Card

General information regarding your Qantas Travel Money card.

Applying for Qantas Travel Money

Information about your Travel Money Card PIN

Information regarding rates, fees and limits for Qantas Travel Money.

Information in relation to managing your Qantas Travel Money account.

Information to let you know when to use your Qantas Travel Money card.

Information on how to use your Travel Money card overseas.

Information relating to making transactions on your Qantas Travel Money card.

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Help & Support

Qantas travel money, 27/02/2024 • knowledge, information.

What is Qantas Travel Money?

Qantas Travel Money is a prepaid debit card facility built into the back of the Qantas Frequent Flyer membership card. You can lock in exchange rates on multiple currencies and earn Qantas Points on eligible purchases at home and overseas. You must be an Australian resident to use Qantas Travel Money. Qantas Travel Money is issued by EML Payment Solutions Limited ('EML') (AFSL 404131) (the Issuer). Consider the Product Disclosure Statement (PDF)  and Target Market Determination (PDF) . Conditions apply. Learn more about  Qantas Travel Money .

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Qantas criticised over disability policies after 'appalling' treatment of artist

For most people, booking a domestic flight is quick and simple.

But when Anwen Handmer tried to book a work trip with Qantas last month, it turned into a $6,400, weeks-long ordeal that made her feel like she didn't belong in society. 

The 46-year-old wheelchair user is on the board of Regional Arts Australia (RAA) and needed to fly between Perth and Canberra for work. 

Ms Handmer and her support worker had to book business class flights — at a huge cost — because Qantas couldn't accommodate her accessibility needs in economy. 

She was shocked. 

"It put [us] at a significant financial disadvantage compared to people [without disability] who would be travelling," she said. 

RAA wrote to Qantas to complain about Ms Handmer's experience. 

The letter, seen by the ABC, said the barriers placed in front of her just to attend a work meeting were "unacceptable" and RAA was "astounded" Qantas would treat her "in such an appalling manner". 

Chair Simon Spain said the whole process was "a dog's breakfast" that upset the entire organisation. 

"We all feel very much for Anwen," he said. 

"We expect better of our national carrier." 

What happened? 

Ms Handmer's muscular dystrophy means she doesn't have enough physical strength in her legs to allow other passengers into the airplane seats beside her. 

She travels with a support worker and needs a slide board — a flat piece of wood or plastic — to transfer from her wheelchair to a plane seat. 

On a flight last year, Ms Handmer was upset to be told by cabin crew her inability to move had delayed the flight and inconvenienced the crew.

In the future they said she needed to book via the airline's specific needs phone line .

So, when booking her Perth-Canberra return flights this year, that's exactly what she did.  

Weeks of confusion and back and forth ensued. 

Eventually it boiled down to two options:

• two seats in business class at 50 per cent off due to Ms Handmer's Qantas concession card (which came to $6,395)
• four seats in economy — to allow her more space — at full price (which came to more than $8,000)

"I was embarrassed that, after two weeks and more than ten phone calls, I had been unable to reach a [better] compromise," Ms Handmer said. 

Issues continued even after forking out for business class tickets.

Twenty minutes before boarding, Ms Handmer said she was told even business class didn't have enough room to use her slide board. 

Instead, she had to be lifted with a hoist — a piece of equipment she'd never used before.  

She said it made her suddenly feel like she'd "become an object that required manoeuvring".

"Usually, you use ... hoists for the first time in a controlled, dignified environment," she said.

'An absolute violation' 

These were the latest in a string of distressing incidents Ms Handmer said she's had with Qantas over several years. 

Ahead of a trip in 2022 Ms Handmer enquired about using the bathroom on board.

She was told she wouldn't be able to use her urine jug at her seat and that her only options for toileting were to catheterise or wear a nappy.

"I think that's an absolute violation ... I have no option to go to the bathroom on these flights," she said. 

Qantas's  access and inclusion plan states it "wants to make the journey as seamless as possible for people with disability and their families" and it's "important they are treated with dignity and respect every time they fly with us". 

Ms Handmer said it didn't look like the national carrier was always practicing what it preached. 

"They're talking the talk. They're not walking the walk," she said.

In a statement, a Qantas spokesperson said it had apologised to Ms Handmer. 

"We are currently investigating what went wrong during the booking process and will review our processes as necessary," they added. 

The ABC understands Qantas has also initiated a review of its carer fares. 

'Failing as a society' 

The ABC recently heard hundreds of stories from people with disability from across Australia who said transport systems across the country had failed them . Many reported being frequently slugged with extra costs for accessibility. 

When it comes to  air travel , people with disability can be left feeling humiliated , have their wheelchairs broken or damaged , and have assistance animals turned away . 

The policies that guide the aviation sector are currently under the microscope, with a government review set to be released later this year 

Mr Spain said organisations should be making it easier for people with disability to participate in life, not harder. 

"If any organisation can't carry out its inclusion policies, then we are failing as a society." 

Qantas has since refunded the difference between the business and economy class tickets. 

But for Ms Handmer, it's not just about money — she wants to keep flying and for Qantas to do better. 

"I need to keep travelling ... to improve things for myself and others," she said.

"I'm not the first, I'm not going to be the last, and if we don't keep trying to participate, then this stuff is just invisible."  

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Qantas frequent flyer changes: how does the revamped system work and who benefits?

The airline is adding more than 20m rewards seats on international and domestic flights

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Qantas has unveiled long-awaited changes to its frequent flyer program, boosting the number of reward seats available and changing the way those seats are priced. What does Monday’s announcement mean for its 15.2 million frequent flyer members and who stands to benefit the most?

What are the changes?

The carrier has created more than 20m additional rewards seats on international and domestic routes across economy, business and first class fares, the pricing of which will vary in line with flight demand. Under the new Classic Plus Flight Rewards system, peak air fares mean higher points costs and vice versa.

The change, which the Qantas chief executive, Vanessa Hudson, said was one of the biggest expansions the carrier has made to the program in its 35-year history, gives customers more price transparency, with one frequent flyer point effectively carrying a fixed value of 1¢ for economy flights and 1.5¢ for business class flights.

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Value wise, Classic Plus delivers an option halfway between Classic and Points Plus Pay seats, according to Daniel Sciberras, the editor-in-chief of Point Hacks.

“This new category is going to be fluctuating, depending on the price of the fare, but at a fixed rate of value – and it’s there to bridge the huge gap,” he said.

When do the changes come into effect?

Classic Plus bookings for international flights from 1 July are available from today. Domestic flights will follow later in the year.

Is this an improvement?

Five times more rewards seats are now available, which goes some way towards addressing longstanding criticism that the airline has too few Classic rewards seats. But that availability comes at a cost – Classic Plus seats will usually be more expensive, points-wise, to book than the popular but hard-to-find Classic seats.

Matt Graham, the editor of Australian Frequent Flyer, said: “Qantas had to do something because there have been a lot of complaints that people have a lot of points that they can’t use.” He added that he found the change underwhelming.

For those who have been accumulating points more successfully than they have been able to secure Classic bookings, the new offering gives them a way to spend points beyond the poor value and inflexible Points Plus Pay ($0.6c a point) and Qantas shop (about $0.5c a point) options. In some cases, Classic Plus offers similar or better value than Classic seats, such as for on-sale flights.

For Sciberras, the move is “definitely a plus, because they’re not taking anything away. It’s complementary to what already existed.”

Both he and Graham said they would look for Classic deals before turning to Classic Plus.

How does Classic Plus compare with Classic rewards?

Qantas has been open about Classic Plus generally being costlier than Classic. In many cases, that difference is large, particularly for premium long-haul flights, according to Graham.

“For those aspirational redemptions that most members save their points for, the cost is going to be substantially higher,” he said.

Take the example of a return flight from Sydney to Dallas, Texas. Graham found a Classic business class off-peak seat costing 253,000 points plus $675 taxes and fees. The same flight for Classic Plus customers cost 1,165,800 points plus $1,302 taxes and fees.

Points Plus Pay delivered the least value and flexibility, costing 3,131,167 points.

Both Classic and Classic Plus offer good flexibility. Unlike Classic, Classic Plus flights can be upgraded to first class.

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The system has its quirks – Graham said he had found dates on which premium economy Classic flights cost fewer points than Classic Plus economy flights, as well as return flights that were cheaper than one-way options.

How does this affect Classic rewards?

It doesn’t. The existing 5m Classic seats remain unchanged.

Who stands to gain most from the changes?

Those who have a surplus of points and miss out on the small number of Classic seats. And almost half a million Qantas Business Rewards members.

“If you’re a business owner and you’ve got a large credit card spend, you can be earning millions of points every year,” Graham said. “They just want to be able to take their family on holiday once a year and this is a way they’ll be able to find availability much more easily.”

How does Qantas frequent flyer now stack up against other reward programs?

“Qantas is one of the world leaders [in loyalty programs], they know how to engage their members so well,” Sciberras said.

Graham said he had hoped Qantas would release more Classic seats and introduce a Singapore Airlines-style second tier option, which is priced about 50% higher than its usual points rate but offers more availability.

“It’s very hard to get outsized value from the program when the points are fixed at a certain rate,” he said. “It removes some of the gaming element of trying to get more value out of your points.”

How important is the airline’s loyalty program?

Very, and increasingly so. Qantas’ Loyalty division is one of the company’s most lucrative areas year-on-year, especially at the height of the Covid epidemic The key is for the company to keep its members engaged, according to Sciberras, who believes the change “is probably going to be an overall good thing for Qantas”.

Will this help the brand after a bad year?

“Anything they can do which is good news of course is welcome … they want to show they are listening to customers,” Graham said.

The changes to the loyalty program follow a tumultuous period for the company but would have been in the making for many months, if not years, Sciberras said.

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Traveling between Europe and Asia will take longer as airlines reroute flights after Iran’s attack on Israel

Airlines are weighing an ever narrowing set of options to fly between Europe and Asia after grappling with airspace shutdowns in the wake of the first direct Iranian attack on Israel from its soil.

Several Middle Eastern countries including  Jordan , Iraq and Lebanon temporarily closed their airspace as Iran launched drones and missiles. Both Israel and Iran also imposed restrictions on airline traffic over theirs.

A number of airlines are rerouting or avoiding trouble spots in a series of decisions that will prolong flight times and add to fuel costs. They include Qantas Airways Ltd., Singapore Airlines Ltd. and Deutsche Lufthansa AG.

Qatar Airways and Emirates resumed some suspended Middle Eastern services on Sunday as airspaces reopened. 

Iran’s airspace is frequently utilized by airlines traveling between Europe and India or Southeast Asia.  Airspace  across the Middle East are littered with risks and complexities. Airlines are contending with a set of challenges after Russia’s invasion of Ukraine severed access for many carriers forcing lengthy diversions which exist to this day.

Earlier in Israel’s war against Hamas in Gaza, airlines faced scores of disruptions primarily centered on Tel Aviv, cancelling flights into or out of the country.

Israel shut down its airspace for both domestic and international routes on Saturday, before reopening them Sunday morning. Lebanon and Iraq too resumed flights over their territories.

The latest diversions come as Israel and its allies, led by the US, fended off Iran’s response to a  suspected Israeli attack  on Iran’s embassy in Syria on April 1, which killed a top military commander. Iran said on Saturday its forces seized an Israel-linked container ship near the Strait of Hormuz.

Days earlier, Lufthansa Group  suspended  flights to several cities in the Middle East. The group — whose airlines include Germany’s flag carrier Lufthansa, Austrian Airlines and Swiss International Air Lines — said Sunday that it will resume flights to Tel Aviv, Erbil in Iraq and Amman on Tuesday, while those to Beirut and Tehran will continue to be halted until at least April 18.  

Qantas had  temporarily adjusted  its direct Perth-London flights to stop over in Singapore to account for the extra fuel needed to re-route around the volatile region.

Singapore Air  said  that its flights were not overflying Iranian airspace. Cathay Pacific Ltd. is watching the situation in the Middle East closely, but its operations remain normal, a spokesman said in a text message Sunday.

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• Credit Cards
• Best Credit Card Offers For Australians

The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering.

When covering investment and personal finance stories, we aim to inform our readers rather than recommend specific financial product or asset classes. While we may highlight certain positives of a financial product or asset class, there is no guarantee that readers will benefit from the product or investment approach and may, in fact, make a loss if they acquire the product or adopt the approach.

To the extent any recommendations or statements of opinion or fact made in a story may constitute financial advice, they constitute general information and not personal financial advice in any form. As such, any recommendations or statements do not take into account the financial circumstances, investment objectives, tax implications, or any specific requirements of readers.

Readers of our stories should not act on any recommendation without first taking appropriate steps to verify the information in the stories consulting their independent financial adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to their investment objectives, financial situation and particular needs. Providing access to our stories should not be construed as investment advice or a solicitation to buy or sell any security or product, or to engage in or refrain from engaging in any transaction by Forbes Advisor Australia. In comparing various financial products and services, we are unable to compare every provider in the market so our rankings do not constitute a comprehensive review of a particular sector. While we do go to great lengths to ensure our ranking criteria matches the concerns of consumers, we cannot guarantee that every relevant feature of a financial product will be reviewed. We make every effort to provide accurate and up-to-date information. However, Forbes Advisor Australia cannot guarantee the accuracy, completeness or timeliness of this website. Forbes Advisor Australia accepts no responsibility to update any person regarding any inaccuracy, omission or change in information in our stories or any other information made available to a person, nor any obligation to furnish the person with any further information.

Our Pick Of The Best Credit Card Offers For Australians In April 2024

Updated: Apr 16, 2024, 10:26am

If you’re on the hunt for a credit card, there is no shortage of offers to entice you—often with same-day approval. Whether it be balance transfer offers, frequent flyer bonus points on sign-up or low interest rate cards, there are myriad choices on the market to suit a wide variety of spending habits, needs and wants.

The first question you need to ask yourself is whether you are able to pay off a new credit card in full each month. Credit cards can be a trap if not used widely, and one that many Australians are increasingly reliant on as the cost-of-living crisis continues to eat into household budgets.

If you are able to manage your money and the responsibilities of a credit card, it’s important that you shop around to find a credit card offer that suits your needs.

Here’s what you should know.

Note: The list below represents a selection of our top category picks, as chosen by Forbes Advisor Australia’s editors and journalists. The information provided is purely factual and is not intended to imply any recommendation, opinion, or advice about a financial product. Not every product or provider in the marketplace has been reviewed, and the list below is not intended to be exhaustive nor replace your own research or independent financial advice. For more information on how Forbes Advisor ranks and reviews products, including how we identified our top category picks, read the methodology selection below.

What Is a Credit Card Offer?

Our pick of the best credit card offers for australians, american express velocity escape card, anz first credit card, anz rewards black credit card, bankwest zero platinum mastercard, citi rewards credit card, coles no annual fee mastercard, kogan money visa card, nab low rate credit card, nab straightup card, st george amplify rewards signature, credit card offers explained, our methodology, frequently asked questions (faqs).

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• Best Virgin Velocity Credit Cards
• Best Business Credit Cards
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• List Of Credit Card Companies In Australia
• Balance Transfer Credit Cards Explained
• Interest Free Credit Cards
• Rewards Credit Cards
• CommBank Neo Credit Card Review
• American Express Velocity Escape Credit Card Review
• Qantas Points Credit Cards Explained
• NAB StraightUp Credit Card Review

A credit card offer is a perk attached to your credit card that is unique to that particular card and designed in order to stand out against the competition and attract new cardholders. Some perks are only offered for a limited time, while others may be tied to a card permanently, such as a no interest rate card .

Which credit card offer is best for you will depend on your financial situation and preferences, as there are many different types of credit card offers on the market.

Here are our top picks for the best credit card offers currently available to Australians, listed in alphabetical order.

No Annual Fee Offer

Standard Interest Rate

Standard annual fee, offer expires.

If you’re looking to earn frequent flyer points with Velocity without spending a hefty amount on an annual fee, then the American Express Velocity Escape Card may very well be the pick of the lot for you. The no annual fee offer is tied to the American Express Velocity Escape Card permanently, rather than the common credit card introductory offer of the first year being a $0 annual fee before reverting to a high rate.

At the time of writing, Amex is not offering any other additional deals with its Velocity Escape Card, such as bonus points when signing up for a new card. However, there are other benefits to the card, such as uncapped earning potential. When evaluating our choices of the best Virgin Velocity Credit Cards for Australians , the Amex Velocity Escape Card scored 4.5 stars.

It is also worth noting that American Express offers the same card with the same conditions for Qantas Frequent Flyers , known as the Qantas American Express Discovery Card. It charges a $0 annual fee, a 23.99% interest rate, and uncapped earning potential.

Cashback Offer

Standard Annual Fee

The ANZ First Credit Card may be, as the name suggests, a good choice for Australians looking for their first credit card. Its minimum credit limit of $1000 makes it ideal for those not wanting to spend outside their means, and an annual fee of only $30 is much cheaper than the industry standard—and the lowest of all ANZ credit card offerings.

Currently, ANZ is offering new First Credit Card holders the ability to earn $125 cash back when spending $750 on eligible purchases in the first three months of approval. ANZ notes that it may vary or end this offer at any time without notice, and that the cashback deal is not available in conjunction with other offers, packages or promotions, or when transferring from an existing ANZ credit card.

ANZ also currently waives the annual fee for the first 12 months before reverting back to the standard annual fee of $30.

Bonus Points Offer

For Australians looking for a general rewards card that isn’t linked to a specific program— such as Qantas Frequent Flyers or Coles’ Flybuys—the ANZ Rewards Black Credit Card may hold appeal.

It offers 180,000 bonus points and $150 cash back to new customers. ANZ notes that the bonus points could be used for $800 in gift cards at participating retailers, $720 cashback to reduce your credit card balance or credited into an ANZ bank account, or transferred to frequent flyer points with ANZ’s airline partners.

To be eligible for these rewards, ANZ Rewards Black cardholders must spend $3,000 on eligible purchases in the first three months from approval. There is no specified end to this credit card offer, however, ANZ does state that it may “vary or end this offer at any time without notice”.

Balance Transfer Offer

14.99% p,a.

Bankwest is currently offering the longest running 0% balance transfer deal out of the credit cards that Forbes Advisor Australia analysed with the balance transfer period running for 28 months. A balance fee charge of 3% applies, along with other fees and charges dependent on the balance transfer amount.

Following this 28-month period, cardholders will be charged the standard 14.99% p.a rate on any further balance transfers.

As a bonus, the Bankwest Zero Platinum Mastercard also offers its cardholders an ongoing $0 annual fee—a permanent feature that doesn’t expire.

0% Interest Rate Offer

21.49% p.a.

The Citi Rewards Credit Card is a high-ranking credit card according to Forbes Advisor Australia, scoring 4.5 stars on our analysis of the best credit cards on the market for Australians this year . This is largely due to its many rewards perks, as well as its complimentary insurances, including phone insurance, international travel, purchase cover and more.

As for its current credit card deals, Citi Rewards Credit Card is offering new cardholders a 0% interest rate offer for the first 12 months.

Citi is also offering new Citi Rewards Credit Card holders a 0% p.a. interest rate on balance transfers for the first 12 months, with no balance transfer fee. After this period, balance transfers will incur a very high 22.24% rate.

No Annual Fee

Issued by NAB, the Coles No Annual Fee Mastercard is just as the name suggests: a card offering no annual fee. It is a rewards card although instead of earning points that can be redeemed anywhere, cardholders earn Flybuys points that are therefore only able to be redeemed at participating Flybuys retailers.

As the Coles No Annual Fee Mastercard has a low minimum credit limit of $1000, it could be a suitable option for frequent Coles’ shoppers who want to earn more Flybuys points to redeem for their groceries, hardware needs from Bunnings, or office staples from Officeworks, without having to worry about spending outside their means.

Additionally, for new cardholders who apply for the Coles No Annual Fee Mastercard by June 30, 2024, you will be able to enjoy a 0% purchase rate for the first six months before it reverts to the standard interest rate of 19.99%.

For those looking for a credit card with no annual fee, the Kogan Money Visa Card could be an appropriate choice. It is a type of rewards credit card, where cardholders are able to earn rewards to an uncapped potential.

It is rare that reward cards do not charge an annual fee, making the Kogan Money Visa Card stand out in our analysis.

The perks on offer by the Kogan Money Visa Cards don’t end there, either. For those applying for the card in the next few weeks, you will be able to enjoy 0% p.a on balance transfers for the first six months with no balance transfer fees applying. After the six month promotional period, the balance transfer rate will revert to 21.74% p.a.

Additionally, when you spend $3,000 on eligible purchases in the first three months from card approval, you will be eligible to receive a $300 Kogan.com credit voucher. Both the balance transfer deal and the credit offer are only available to those who apply for a new Kogan Money Credit Card by April 30, 2024.

Low Interest Rate

The NAB Low Rate Credit Card offers a low interest rate to its cardholders of 13.49% p.a. This is significantly lower than the current credit card interest rate average in Australia which, at the time of writing, is around 20%.

There is also 0% on balance transfers for the first 28 months (with a 2% balance transfer fee). After the 28-month period, any remaining balance transfers will be subject to the card’s cash advance rate of 21.74%.

In conjunction with the balance transfer offer, NAB is also offering new cardholders a $0 annual fee for the first year. This introductory offer commenced on October 4, 2023, and is still running as of April 2024—although NAB does state that this offer “may end at any time”.

It’s important to note that these introductory offers are not available when closing or transferring from another NAB credit card account or in conjunction with any other offer. However, the low rate offer remains available.

With a 0% interest rate card, the NAB StraightUp Card is a leading choice according to Forbes Advisor Australia. It may suit Aussies looking for a no-frills credit card, but not be ideal for those looking for a card that supports balance transfers or the potential to earn rewards.

The NAB StraightUp Card also doesn’t charge an annual fee like most credit cards do. Instead, it charges a monthly fee dependent on the credit limit the cardholder chooses. For a $1,000 credit limit, your monthly fee will be $10; a $2,000 credit limit incurs a monthly fee of $15; and the highest credit limit option of $3,000 will result in a $20 monthly fee.

This monthly fee can then be multiplied by 12 in order to understand the annual cost and compare it to other credit cards on the market. For example:

• A $1000 credit limit would cost $120 annually in monthly fees,
• A $2000 credit limit would cost $180 annually in monthly fees, and
• A $3000 credit limit would cost $240 annually in monthly fees.

However, it is important to note that if you don’t make any purchases and have an outstanding balance of $0 during the whole statement period, NAB will reverse your monthly fee for that period. That means you will only be charged the total annual fee if you use your credit card every month.

Bonus Points

St George is currently offering a significant deal to new Amplify Rewards Signature cardholders, with 150,000 bonus Amplify points on sign-up. These bonus points are available to St George Amplify Rewards Signature cardholders who spend the minimum amount of $12,000 on eligible purchases within the first 12 months from card approval.

St George is also offering a discounted first year card fee of $199 (before reverting to the standard $295 annual fee), and a 0% p.a. balance transfer deal for the first 24 months. The balance transfer offer needs to be requested at the time of application, and will be subject to a 1% fee on the balance.

All of the above promotions are only available to those who apply and are approved for a new Amplify Rewards Signature credit card between now and July 31, 2024.

Pre-existing St George card holders can also benefit from a more heavily discounted card fee for the first year of $99, before reverting to the standard $295 annual fee.

Below we outline the different types of credit card offers available to Australians, and round up our top ten picks for the best deals on the market right now. It’s worth noting that these deals aren’t always standalone offerings, either. Some cards will have numerous offers attached to them.

Balance Transfer Offers

Credit card companies will frequently offer a period of 0% balance transfers to new cardholders, encouraging them to move from their current credit card issuer. Since a credit card balance transfer involves moving the amount you owe (the balance) to another credit card, you may end up saving money if you transfer your balance within a promotional period and pay zero interest.

These balance transfer offers vary with some offering the 0% interest rate for a period of six months and some for up to 28 months. After this period expires, the balance transfer interest rate is usually quite high.

Related: Balance Transfer Credit Cards Explained

Many rewards cards offer cardholders the ability to earn points, which can then be redeemed for a variety of goods and services. Sometimes these points are directly linked to the company—such as Coles’ Flybuys points program—while others can be used to redeem in a variety of stores, or even to put towards paying off your balance.

Bonus points are a common introductory offer for new customers. Credit card companies will entice individuals to sign up to their credit cards in order to receive a large chunk of bonus points if they spend a certain amount of money within a specified time frame.

Credit card companies may also offer ad-hoc bonus point specials, such as extra bonus points to customers who shop at a particular store (again, spending a certain amount of money within a timeframe). These bonus point deals are for a limited time only and vary across each credit card company due to their retail partnerships and the like.

Frequent Flyer Deals

Similar to bonus point offerings, frequent flyer credit cards may also offer deals to their customers, albeit in relation to travel. While this often involves a large amount of frequent flyer points upon sign-up, it could also include a waived annual fee of a frequent flyer membership program, access to airport lounges at no extra charge, travel insurance, and other travel-related perks.

Related: Our Pick Of The Best Frequent Flyer Credit Cards

Sometimes a credit card company may offer you a cash back deal when you sign-up and spend a certain amount on your new credit card within a specified period from when you are approved for the card. The amount of cash back, the spending criteria, and the period of time ranges depending on the credit card issuer. This is another example of an introductory offer.

It’s worth noting that some cards have cash back deals as an ongoing offer, which are valid through partnerships with the credit card issuer. For example, at the time of writing, the American Express Velocity Escape Card is offering $100 back to those who spend $500 at Samsung online when they activate the offer. These offers are valid for a limited time, and therefore vary throughout the year.

A common sign-up offer from credit card companies is to waive the first year’s annual fee for new customers, and then revert back to the standard annual fee after the first 12 months. This is an example of an introductory offer.

However, there are some cards on the market that don’t charge an annual fee whatsoever, although many charge a monthly account keeping fee. These types of cards can suit those who are looking for a no-frills type of card, that they may only use in the case of an emergency, instead of a rewards card that is designed to maximise perks and points.

No Interest Rate

Many card companies are now offering no interest rate charges on the first year for new cardholders. As this is an introductory deal, it would revert back to the actual interest rate, which may even be much higher than the average interest rate on the market.

However, there are also cards that offer no interest as a permanent offering, again suiting Australian consumers looking for a straight-forward, no-frills option.

To establish the above list, Forbes Advisor Australia conducted extensive research into the credit card offers currently on the market. To best represent all of the deals, we found a minimum of three cards for each of the following categories:

• 0% balance transfer offers
• Bonus point and cashback offers
• Frequent flyer offers
• No annual fee deals
• No or low interest rate cards

After establishing the large spread of deals available to Australian consumers, Forbes Advisor Australian then analysed the cards to find the leading contender/s of each category. The criteria varied depending on the offer, but largely included:

• What is the current deal on offer?
• When does the credit card offer expire, or is it attached to the card permanently?
• Are balance transfers available and, if so, at what rate?
• What is the interest rate charged?
• Is there an annual fee and, if so, how much is it?
• What is the minimum credit limit?
• Can cardholders earn rewards, including frequent flyer points, through the card?
• Does the credit card offer any other perks outside of the primary offer?
• What are the eligibility requirements for the credit card?

Answering the above questions then helped us to establish the stand-out offers in each category, and rank them accordingly. From these rankings, we then established our top 10 picks.

As you can see from our pick of the best credit card offers, some credit card deals were featured multiple times via different credit cards, while other categories were only featured once. This is due to the overall benefits that the credit card could provide a cardholder, along with the standard of reviews via ProductReview.

Whatever you decide, it is critical to fully understand the terms and conditions of a credit card agreement before applying. Though we always recommend paying off your balance in full each month, it’s particularly important with rewards credit cards as interest rates are generally higher. Any interest charges on a balance will quickly wipe out the value of any rewards earned.

Is a low credit limit offer good?

A low credit limit on a credit card can be a good thing for those looking to spend within their means, and don’t want to risk falling into credit card debt. By having a lower credit limit, cardholders can be assured that they will be able to pay off their balance in the specified timeframe. Higher minimum credit limits, therefore, are more risky for those who don’t have the financial means to be borrowing—and repaying—a large figure per month. It also means that you are looked upon more favourably by lenders because when you apply to borrow for a mortgage or loan as lenders assume your credit card limit is reached—even if it isn’t—when they assess your loan viability.

Do all AMEX cards offer bonus points when signing up?

While it is common for American Express to offer bonus point deals for new cardholders upon signing up, it is not guaranteed. For example, at the time of writing, only six of the nine personal American Express credit cards are offering a new cardholder offer of bonus points.

These bonus point offers are for a limited time only, and can change in value throughout the year.

Can I receive a credit card deal if I’m already a cardholder?

Most credit card deals are only available to new card holders, and many are known as introductory offers for this purpose. If you already hold a credit card and a new offer commences, such as no annual fee for the first year, you will not be eligible. However, if it is a deal that is tied to the credit card permanently, then you will be.

The terms and conditions of each credit card deal and offer depends on the credit card issuer, so be sure to read the fine print before signing up to an offer.

Sophie Venz is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously the Associate Editor of SmartCompany site, Sophie has worked closely with finance experts and columnists around Australia and internationally. Sophie grew up on the Gold Coast and now lives in Melbourne.