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All World , expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about World

Venice to Rome by Rail

Bologna, Colosseum, Forum, Pisa, Rome, Venice

• Journey from the iconic sights of Venice, Florence and Rome to the fabulous Amalfi Coast
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Costa Rica - Coast to Coast

Caribbean, Central America, Corcovado National Park, La Fortuna, Manuel Antonio National Park, Monteverde, Pacific Coast, Pacific Ocean, Tortuguero National Park

• Discover Costa Rica's diverse nature and wildlife, plus stay in a series of premium hotels
• Explore the Monteverde cloudforest and the 'mini amazon' of Tortugero
• Spend time on the Pacific Coast and visit Corcovado National Park on the Osa Peninsula

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Country Roads of Ireland (Dublin, Winter, Classic)

• Dublin: During your orientation with your Travel Director, see Custom House and travel along the River Liffey. See the Guinness Brewery, Christchurch Cathedral and St. Patrick's Cathedral.
• Cahir: See one of the largest castles in Ireland.
• Cork: Ireland's second city - "Rebel Cork" dates back to the 7th century. Your Travel Director will show you the Grand Parade and South Mall, along with City Hall and the Opera House on an insightful orientation tour encompassing the development of the religious settlement of St. Finbarr, to Viking raiding and settlement, to the creation of the Norman city and Merchant Princes. You’ll love learning the tales and history of this port city and enjoy hearing the lilt of the Cork accent.
• Ring of Kerry: Venture into a world of towering cliffs, lush lakelands, beaches, fields dotted with sheep, rocky coastline, remote villages and historical sites, as you journey the magical Ring of Kerry. This 111-mile circular route is the best place to admire Ireland's scenic beauty and truly one of the most beautiful drives in the world.
• Killarney: Enjoy hearing of the history of Killarney during your city orientation.

50 plus, Cultural, Local Immersion & Homestays

"Our tour guide Erin was so knowledgeable about Greek history and mythology. She was very concerned about everyone on the tour and ensured we had a great time. For someone in their mid 70’s I was having a somewhat difficult time accessing steps to the ruins."

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Nile Cruise

Abu Simbel, Aswan, Cairo, Luxor

• Visit the pyramids
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• Enjoy the laid back atmosphere of Aswan

"Discover Costa Rica is a great itinerary, covering varied habitats around the country and staying 2 nights each at 6 centres. Their birdwatching specials are led by local experts who really know their stuff."

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Vietnam and the Temples of Angkor

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Excellent services from Travel Director Isobel and coach driver Mark.

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Southern Spotlight

The distance covered on the trip allowed us to see so much of the gorgeous South Island landscape. The accommodation was comfortable some of the optional activities...

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We had an amazing time visiting Egypt and wouldn't hesitate to recommend Your Egypt Tours. 

We had an amazing time visiting Egypt and wouldn't hesitate to recommend Your Egypt Tours. Mona and her team were very accommodating, helping us create our own bespo...

Sri Lanka in Depth

George made our trip seamless and his knowledge of Sri Lanka and the specific regions we traveled to were top notch. I would highly recommend George as a mentor for...

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

• Booking.com
• Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

• Industry-leading travel inventory
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 fast customer support in target 15s
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting of expenses for expense reports
• Many connected apps, such as Uber and Airbnb for cars and hotels
• One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

• Ample integrations
• Award-winning mobile app
• Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

• Intuitive booking tool and website
• Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
• Simple car rental options and taxi hire
• Available in over 40 different languages and offers over half a million properties across 207 countries
• You can book experiences in your destination city to entertain you on your travels
• Genius rewards program

• Simple interface and booking tool
• Deals when making more than one booking
• 38 different languages and offers a 24-hour, multilingual customer support service
• Free cancellation within 24 hours of booking
• Millions of reviews to help make your decision

3. Lastminute.com

• Filter hotels according to budgets, star ratings, guest ratings, board types, and more
• ATOL protection on flight + hotel bundles
• Flash sales for last-minute deals
• Payment plans to spread out the cost of travel
• Extra entertainment booking for your trips, like theatrical productions and day trips
• Gift cards for gifting travel

• Expedia rewards for hotels, cars, and more
• Experienced support
• Compare cruise lines
• Big savings when booking flights, hotels, and car
• Operates in nearly 70 countries and in over 35 different languages
• Luxury travel options

• Book hotels, flights, cars, and bundles
• 24/7 support
• Lower prices on the app
• Great last-minute deals for spontaneous travel

6. Bookmundi

Best online travel agencies for flights

1. skyscanner.

• Super flexible booking filters
• Cheaper flights and hotels than other OTAs
• Price alerts for travel routes of interest
• Easy-to-use booking tool and UI
• Hundreds of location and currency options
• One-way, return, and multi-city travel options

2. Kiwi.com

• Simple flight booking tool
• Partnerships with Booking.com and Rentalcars.com
• Discover deals anywhere with the option to open up your search
• Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

• Access to comparison tools
• Peer reviews to help you with your decisions
• Flexible cancellation policies
• All your travel in one place
• Local flights and deals

Rewards programs

Comparison tools, peer reviews, flexible cancellation.

Flexiperk: Cancel anytime, anywhere. Get a minimum of 80% of your money back.

One account for all of your travel needs, a local approach to global travel, wrapping up.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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6 Best Tour Operators and Travel Agencies In America

A recent blog article giving you a list of the 10 best Tour Operators and Travel Agencies in America. These businesses offer everything from domestic tours to tours outside America’s borders, as well as ways for travel abroad with certain requirements. The article includes their customer reviews, information about what their services include, links to their websites, and contact info.

6 Best Tour Operators and Travel Agencies in America

America is a huge country with so many attractions to explore. There are so many great tour operators and travel agencies to choose from when planning your next trip. Here are the 10 best tour operators and travel agencies in America: 1. Expedia: Expedia is one of the biggest online travel agencies in the world. They offer a variety of travel options, including tours and flights. 2. Orbitz: Orbitz is another big online travel agency. They offer a wide variety of tours and flights as well as hotels and rental cars. 3. Travelocity: Travelocity is one of the oldest online travel agencies in the United States. They offer a wide variety of tours and flights as well as hotels and rental cars. 4. Viator: Viator is one of the largest online tour operators in the world. They offer a wide variety of tours and flights as well as hotels and rental cars. 5. Groupon: Groupon is one of the largest online shopping companies in the world. They offer a wide variety of deals on travel, including tickets to attractions and tours. 6. HotelsCombined: HotelsCombined is one of the leading online booking engines for hotels around the world.

How to Book a Tour Package?

If you’re planning a trip to America and want to take in the best of the country, choosing the right tour operator is key. Here are some tips on how to book a tour package:

To start with, it’s important to know that not all tour operators are created equal. Some are better suited for serious travelers who want to see everything America has to offer in one fell swoop, while others specialize in specific areas of the country – such as history or nature.

Once you’ve narrowed down your search, it’s important to read reviews of each tour operator before making your decision. This way, you’ll have a better idea of what to expect and know if the tour operator has satisfied previous customers. It’s also a good idea to compare prices and availability before making your purchase.

Booking Flight

When booking travel, it is important to look for the best tour operators and travel agencies in America. Here are some of the top providers:

Expedia: Expedia is one of the leading online travel agencies in America. They offer a wide variety of travel products, including airline tickets, car rentals, and hotels.

Orbitz: Orbitz is another leading online travel agency. They offer a wide variety of travel products, including airline tickets, car rentals, and hotels.

Travelocity: Travelocity is also a leading online travel agency. They offer a wide variety of travel products, including airline tickets, car rentals, and hotels.

2. Booking Cruises Cruising is a great way to explore new parts of the world. There are many reputable tour operators that offer amazing cruises. Here are some of the top providers: Celebrity Cruises – Celebrity Cruises is one of the most well-known cruise operators in America. They offer high-quality cruises that are perfect for families or couples. Holland America Line – Holland American Line offers luxury cruises that take you to beautiful destinations around the world. Norwegian Cruise Lines – Norwegian Cruise

BookingHotels

1. BookingHotels is one of the best tour operators and travel agencies in America. They offer a wide variety of tours and travel packages.

2. Their prices are very reasonable, and they always offer great deals on their products.

3. Their customer service is top-notch, and they are always willing to help their customers find the perfect tour or travel package.

4. BookingHotels is one of the most reliable tour operators and travel agencies in America. You can always count on them to provide you with the best possible experience.

Fact Sheet on Hiking the Appalachian Trail

If you’re interested in hiking the Appalachian Trail, there are some great tour operators that can show you around. hikesUSA.com is one of the leading resource providers for all things Appalachian Trail tourism. They have a fact sheet on hiking the trail that provides important information about the Appalachian Trail, such as which trails are easiest and what to expect on your walk.

Some great travel agencies for Appalachian Trail trips are Blue Ridge Outfitters and Appalachian Trails Travel Company. Both offer a variety of options for hikers of all levels, from short overnight trips to full-blown backpacking expeditions.

There’s no shortage of choices when it comes to getting ready to hike the Appalachian Trail—all you need is the interest and the willingness to explore!

Tour operators and the value of a charter specialist

The last two years have been a time of unprecedented change and challenge for the travel industry - but confidence appears to be returning, and momentum is building as we look ahead to the rest of 2022 and into next year. 

Richard Smith

The last two years have been a time of unprecedented change and challenge for the travel industry – but confidence appears to be returning, and momentum is building as we look ahead to the rest of 2022 and into next year.

Forecasting the future is always tricky, and this is no ordinary year. Still, there are early signs of the travel market returning after airline revenues fell by as much as 100 per cent during the pandemic.

The latest IATA statistics show  passenger traffic  experiencing a strong rebound as Covid-19 becomes less burdensome on societies.

The pandemic will continue to present challenges and uncertainties in the sector for some time – but after two years of pent-up demand, people are flying again.

Adapting to an unpredictable travel market

In what is a difficult business to predict, the charter market has a role to play a part in the recovery of the travel sector – an industry that is constantly adapting as new trends emerge and opportunities appear.

From responding to seasonal peaks to promoting new travel destinations off the beaten path, charter enables tour operators and travel companies to respond to changing consumer demand.

Whether you’re looking for an ad hoc flight for a tour group, or a series of rotations to cover the busy summer season, charter offers unparalleled flexibility.

Why use a charter specialist?

If you work as a travel agent or tour operator, charter enables you to present cost-effective, customisable packages to your clients – but sourcing the right aircraft for the job is far from straightforward.

You can book your own aircraft directly – but using a specialist charter broker has several distinct advantages – not least that all airlines and operators are limited in terms of their fleets.

There are hundreds of charter operators and thousands of aircraft available on the market – presenting a bewildering array of choices.

Brokers have the expertise and long term relationships with airlines and operators to access fleets of trusted aircraft all over the world – offering the best options that can save you time and money.

ACC uses a global database with constantly updated information on aircraft availability everywhere in the world and a vast network of vetted suppliers – from well-known flag carriers to niche charter operators.

Booking directly through an operator means paying retail pricing – whereas leveraging the relationships and volume buying power of ACC can provide a significant saving.

Using ACC also provides an extra level of oversight, with suppliers vetted for their financial and operational reliability – including reviewing the air operator’s operating certificate (AOC), safety record and insurance.

Beyond the initial cost-saving benefits, ACC’s relationships with operators enable a smoother process throughout the whole operation – whether it’s a one-off flight or a series of charters.

As a travel agent or tour operator, you probably have demanding customers and require excellent attention to detail. We can help liaise with the operator on every aspect of a charter, such as catering, passenger seating arrangements, branding, and more.

With the heightened awareness around safety and cleanliness, we are also able to work closely with operators on implementing additional measures you require – from group check-in arrangements to leaving empty seats onboard the aircraft.

The benefit of an extensive supplier network is also invaluable when there are unexpected disruptions – for example, in the event of schedule changes or technical issues requiring a replacement aircraft. Our offices are staffed 24 hours a day, 365 days a year.

In short, ACC is available to do the heavy lifting throughout the charter process. Tell us where you want to fly and when and we will take care of getting you there.

Are you planning flights for the next season or an ad hoc flight for a tour group? Give us a call +44 1737 232 230 or send an online enquiry to our dedicated charter team. We will be happy to look into aircraft options for you.

Contact Us Today

Want to know more about our series charter for tour operators? 

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Why travellers should work with inbound tour operators

Thankfully, people globally are becoming more comfortable with the idea of travel . As countries open their borders, lower or remove their restrictions, people are more confident to book the overseas trips they have long missed out on. Although travel demand is steadily increasing , the disruption that the COVID-19 pandemic caused the industry is becoming more obvious. Keen travellers, who were once happy and capable of booking their own trips, are reluctant to plan and execute the travel experiences that they dreamed of in lockdown due to a variety of challenges they have not previously encountered. This blog looks at why now is the time for travellers to engage a true destination expert that they can access in the country i.e. an inbound tour operator, to plan their trip, and exactly what value they can add to travellers’ dream experiences.

The added complexities of travel 

Over the last six months, the tourism industry and travellers alike have excitedly seen many countries start to open their borders , but each one has specific entry requirements, which are also frequently changing. Keeping abreast of ever changing regulations, while also making sure travellers are prepared for them, has added another layer of complexity to the overall travel planning experience. 

While airlines are building up their flight routes again, it will take time for them to reach pre-pandemic levels. Hence, travellers have less options when it comes to connecting flights between two destinations as well as limited flight times to choose from. When you combine the additional entry requirements with the limited airline capacity and connections, figuring out the flights can be quite challenging and prone to errors.These are all areas where the expert knowledge of an Inbound Tour Operator becomes invaluable. Add to this the current inflated cost of flights , safeguarding the investment travellers are making in their holiday is plain old common sense.   

What is an Inbound Tour Operator?

An Inbound Tour Operator is a destination expert that specialises in their own country or a niche travel experience, such as cycle tours. This means they have developed a deep understanding of the destination or niche; its culture, people and environment. They focus on creating a clear picture of what the traveller wants out of their trip. By understanding the intangible value a traveller holds within the trip, the once in a lifetime experience that is unique to their needs, wants and desires. To this end many Inbound Tour Operators have spent the entirety of the pandemic learning more about their specific destination or niche and staying on top of any new experiences that have evolved. Making them primed  to craft a highly personalised itinerary for the traveller.  

Here are 5 great reasons why you should work with an Inbound Tour Operator when planning your next trip:

Up-to-date on travel regulations

Inbound Tour Operators are familiar with the entry requirements to their destination and stay up to date with any changes, such as the type or timing of COVID-19 tests, that are completed before the travellers fly. This means the travellers themselves don’t have to stress about watching the news and staying on top of any last-minute changes to pre-departure testing or flights. Instead, the traveller receives all of the information they need from the destination expert who has already found a solution for any changes that have arisen. 

Specialist knowledge and intimate supplier relationships

Two years is a long time to plan a dream trip, so travellers wanting to make sure they have the entire experience they have dreamed about for so long, is understandable. Many travellers are wanting to experience destinations, and the people there, in a way that reaches far beyond the usual tourist experiences. These bucket-list trips are often more complicated, with several stops throughout the destination to plan and it can be hard to find those off the beaten track activities, if they are trying to organise it by themselves.

By finding an Inbound Tour Operator who is an expert on the country, region or specific destination they want to visit, travellers are ensuring that they will enjoy a trip that meets or exceeds all of their expectations. This attention to detail will ensure the traveller will get the opportunity to experience every aspect of the destination they wish to. The travellers know the accommodation, transportation, and activities that the Inbound Tour Operator includes in the itinerary are all selected based on their criteria. These specialist tour operators build close relationships with carefully selected suppliers who provide the highest quality experiences. Most Inbound Tour Operators will only send their travellers to accommodation, transport and experiences they have personally visited. This vetting means that they are certain their travellers will be well looked after throughout their trip.

Helps travellers use their money wisely

Travellers have had limited travel opportunities in the last two years, so many have saved their  money while they have waited for travel to resume. Now that tourism is restarting, a trend has emerged where travellers are willing to spend more money on a trip due to their excitement to travel again, their need for security regarding their travel arrangements and an increase in savings. Meaning travellers are also wanting their travel experiences to reflect that extra cost, which can be difficult to achieve. Travellers planning and booking trips themselves will have to navigate through multiple travel sites trying to find the best deal that offers the total experience they are looking for.    By entrusting an Inbound Tour Operator with their next trip a traveller is considerably more likely  to get the most value from their money and time. This is because Inbound Tour Operators are experts; they know the best places to stay, they understand optimal trip cadence and they are adept at matching the activities they recommend to the travellers’ needs and interests. It is these intimate supplier relationships, together with their expert knowledge of the country they sell, that delivers that sought after trip of a lifetime. An additional bonus for the traveller is they can see who their money is going to, so they can ensure they are using local suppliers and supporting the destination’s community.

Save your time 

When planning any trip to a new destination, most diligent travellers spend hours doing in-depth research on flights, accommodation, transport and activities. They often spend time agonising over every choice to make sure they make the best decision to match the image of their holiday in their head. Sometimes, even when travellers take the most care when selecting their trip choices they are still left unsatisfied and disappointed.  This is where a destination expert can offer the most value, as they save their travellers valuable time by eliminating the travellers need to research and constantly check booking sites. They can plan, organise and book the itinerary for the traveller all while taking a fraction of the travellers’ time during the process. The traveller can also put their faith into the destination expert to make decisions that best suit what the traveller wants, so that their expectations are exceeded during their trip.

Will give you peace of mind

With the added uncertainty around booking, availability, schedule changes and cancellations in the current travel environment, it can be stressful for travellers as their departure date gets closer. If something does go wrong either before or during their trip, travellers may find it difficult to find the help and support they need from the airlines, accommodation or activity providers as they are under-staffed and extremely busy trying to manage a large workload. This can lead to additional stress as it may mean completely changing flights, finding new accommodation, choosing different activities, or even being left stuck in an unknown destination. 

Inbound tour operators can help resolve these problems as they have experience solving last-minute travel issues and have a deep understanding of the traveller’s needs, wants and expectations. What’s more, they are in the country. The traveller can put their full trust in the inbound tour operator, knowing that they will help at any time and with any travel situation. 

By choosing to work with an inbound tour operator to plan a trip, travellers will be less stressed from the initial planning stages all the way through to when they walk back into their home after their once in a lifetime experience. This means they can enjoy every part of the process, and start the trip with a positive and relaxed mindset, which in turn should make the experience even better.  After a tough two years in the travel industry inbound tour operators are excited to get back to doing what they love and sharing their passion for their chosen destination or niche. So they will be more than happy to listen to, create and book any travellers once in a lifetime trip. 

 Have we encouraged you to use an inbound tour operator for your next trip?

How does the travel industry actually work?

Who are the key players in the industry, where do they all fit together and how does the industry actually work?! There’s no doubt that the travel industry is a confusing space to wrap your head around so we’ve broken it down for you in this easy new resource.

Travel designers- meet the influencers you should work with.

Understand the role travel influencers play in the industry and why tour operators should be following, interacting and collaborating with them. Explore eight global travel influencers who are inspiring travellers daily.

Tourism news websites you can trust

In the tourism industry it can be hard to differentiate the reliable travel news sources from the not-so-trustworthy ones. In this blog we summarise the top travel news websites that tour operators, travel agencies and DMC’s should pay attention to.

How to set your team up for success when introducing new software

Making changes happen is hard. Especially when it is something that will create a significant impact on the way you work, like new software. We discover what change management is and how it can assist you, your leaders and your team in creating new processes that will make you more successful in the long run. Is it time for a change?

Tour Operators

Tour operator is an organization, firm, or company who buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen, is called a Tour Operator .

More precise tour operators are primarily responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels, and other travel-related services or can obtain these from the other suppliers. That is why they are called manufacturers of tourism products .

Tour operators are sometimes called wholesalers but this is partially true because a wholesaler buys goods and services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to clients. However, a tour operator who has his own one or more tourists products components, (SOTC, TCI, Thomas Cook, Indo Asia KUONI formulates a new tourist product for example ‘ inclusive tours .’

Tour operators generally offer a variety of package tours to cater to the needs of different kinds of travelers.

Definitions of Tour Operator

Poyther (1993) defines, “tour operator is  one who has the responsibility of putting the tour ingredients together, marketing it, making reservations and handling actual operation.”

Holloway (1992) stated that tour operations undertake a distinct function in the tourism industry, they purchase separate elements of tourism products/services and combine them into a package tour which they sell directly or indirectly to the tourists.

Today, tour operators have become highly competitive. They endeavor to achieve a high volume of turnover, and maximum International and domestic market share by effectively operating. Moreover, the success of many developed and developing nations as tourists destinations depend heavily on a tour operator’s ability to attract tourists, development and promotion of tourism plant, diversification of tourism product and their social responsibilities to develop a remote and backward area.

Types of Tour Operators

Tour operators are basically categorized into four types . These are categories on the basis of their nature of the business and its operations.

Inbound Tour Operators

Outbound tour operators, domestic tour operators.

• Ground Operators

These are also known as incoming tour operators . Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are c alled inbound tour operators . For example, a group of American Tourists is coming through TCI Ltd. to India and the company makes arrangements and handles the group in India then TCI is called an inbound tour operator.

Incidentally, the inbound traffic to the country for the last two decades has been decreasing. Essentially the tour operators need to adopt innovative marketing strategies and should introduce a special interest tour to cater the special needs of Japanese, Americans, French and British people.

Tour operator who promote tours for foreign destinations, maybe business tour or leisure tour is called outbound tour operators . For example a group of American tourists going to a trip of India and Thomas Cook handle arrangement in America like as ticket reservation, hotel booking etc. then Thomas Cook is called Outbound Tour operators in the context of America.

Domestic tour operators are those who assemble, combine tourist components into inclusive tours and sell it to the domestic travelers. In general, these tour operators provide travel services within the tourist’s native country.

The domestic tour operators operate within the boundary of the home country and offer package tour to the travelers viz. Domestic inclusive tours or independent tours.

Ground Operators/Destination Management Companies

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on the behalf of overseas operators. Let us take the case of India as a destination that – has a varied culture.

When a tour operator himself promotes beach holidays, wildlife holidays, adventure tours, heritage tours at the different places, the difficulty arises. It is the ground operator then who by handling the incoming travelers in the same season but at different places ensures that the entire operation is according to the package tours or agreements.

Sometime when a handling agency is at a prominent tourist place i.e., Delhi and it has to make arrangements to Goa, then it contracts (If it has no office of its own) with a local operator (known as excursion agent) to handle the arrangement on his behalf.

Why Ground Operators?

Obviously, the tour operation companies do not have close contact with suppliers, governments, destinations and so on. It leaves no choice with the companies but to appoint handling agencies at the destinations.  The main reasons are:

• Introduction of new products or plant to promote an exotic destination.
• Lack of Government regulations.
• Lack of personal contract.
• Language problem.
• The company cannot establish its own branch.

Recognizing the very fact that the reputation, performance, and profitability of tour company in its own market largely depends on the efficiency and effectiveness of ground operators, it has because necessary for the company to consider various factors before the selection of a handling agency, they are:

• Size of business
• Professional staff
• Length of business
• Area of operation/Product line
• Market share

Functions of Ground Tour Operators

Over the years of functions and activities of the destination, companies have changed drastically to cope with the changing environment of the tourism industry. In fact, today’s destination companies have become more professional and are bound to provide personalized travel services to the tourists. The following functions are performed by ground tours operators:

• Land arrangement
• Contract and Negotiate with other vendors
• Handling of Arrival and departure procedure
• Planning and organizing local package tour
• Escorting the tourists
• Providing market information
• Costing and pricing package tour

Practically, if we see the working of the travel agencies and tour operators in the industry we find that most of the organizations are performing different types of activities like the retail travel agency , wholesale travel agency, and tour operators.

The travel agency business is no longer an amateurism. Over the last two decades, the pattern and structure of travel agencies have changed to meet tough challenges in the international market. Today, small-scale agencies are finding the travel industry increasingly complex.

Thus, the small and medium scale travel agencies are disappearing or merging or falling instead of rising. On the other hand, a new concept has also emerged i.e. tour operation business . The tour operation business is new but a maturing business at the global level.

Functions of Tour Operator

A tour operator is an organization, firm, or person who is responsible for the actual arrangement of transport and accommodation facilities on any tour or vacations. They are also responsible for operating and providing vacation through contracting, booking, and packaging together of the various components of the tour such as hotel, transportation, meals, guides, optional tours, and sometimes flights.

A tour operator is like a service provider, providing the most convenient option for tourists to stay, visit, as well as leave from the city. A tour operator owns a high volume of travel services across carriers, services, and accommodation. Some most important functions of the tour operators are following as:

Planning a Tour

The most important functions of the tour operators are planning a tour. Tour operators plan a tour and make tour itinerary which contains the identification of the origin, destination and all the stopping point in a traveler’s tours. A prospective tour operator also gives advice to intending tourists in various types of tour programmes, which they may choose for their leisure or commercial travel.

Making Tour Package

Tour operator buys individual travel components, separately from there suppliers and combines them into a package tour. Tour operators make tour package by assembling various travel components into a final product that is called tour package which is sold to tourist with own price tag. Making tour packages is also an important function of Tour Operator.

Arranging a Tour

Tour operators make tour package and also arrange a tour according to tourist demands. Tour operators arrange the tour package and various tourists activities to provide the best experience to tourists/traveler.

Travel Information

Whatever the size of tour operators, it has provided necessary travel information to the tourists. This task is utterly difficult and very complicated. A tour operator must give up-to-date, accurate and timely information regarding destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel in a particular area etc.

Reservation

It is a very important function of all type tour operators and travel agencies. Tour operator makes all the reservation by making linkages with accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in cultural programmes and transportation.

Travel Management

Tour operators manage tour from beginning to the end of the tour. A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance etc. Tour operators provide travel guide, escorting services and arrange all travel related needs and wants.

Evaluate the Option Available

Tour operators evaluate all available options to provide a unique or unforgettable travel experience to tourists during their journey. Tour operators evaluate the various options available for a tour package and provide best of them to tourists.

Tour Operators makes tour packages and promote them into various tourists markets at domestic as well international level. Tour operators promote a travel destination to attract a large group of tourists at domestic as well as international level. In the promotion of tourist destination, tour operators play a key role. Travel agencies or tour operators are called as image builder of a country.

Sales and Marketing

Tour operators do sales and marketing of tourist products. Tour operators buy individual travel components, separately and combine them into a tour package, which is sold with their own price tag to the public directly. Tour operators do marketing of tourist destinations and tourism product to attracts the attention of the tourists/travelers.

Taking Care of Glitch

Tours operators are also called handling agencies which handles tour package and take care of all the glitches and problems arises during a tour package. Tour operators fix the glitches and provide the best available alternative to tourists during their journey.

Importance of Tour Operators

Tours operators play a key role in the tourism sector. Tour operators create tourist products, promote them a finally sold them to tourists.

Tour operators provide the best and competitive price to the tourist. Tour operators negotiate with suppliers of tourism products such as hotels, airlines and provide the best possible price to the tourist. Tour operators buy tourist products in bulk and get huge discounts from suppliers. So that they provide tourist products at a cheap price.

Tour operators organized a tour in the best way. They personalize and make sure each and every component of the tour is well-taken care. Tour operators provide the best travel experience during a tour. Tour operators save tourists time and money.

Tour operators provide immediate support systems at the host country as well as a foreign land. When tourists travel to a foreign land and things get uncertain, maybe its a health or loss of documents and need to return back or change of travel plan. A qualified tour operator takes care of all these unseen events with efficiency.

Tour operator caters to the needs of tourists on the based on their taste of travel. Tour operator provides all the best available option according to tourist needs and demands

Difference between Travel Agent and Tour Operator

There is a lot of confusion about the difference between tour operators and travel agents what exactly makes them different. The main difference between a Travel agent and Tour operator are following as:

• A travel agent is a person who has full knowledge of tourist product – destinations, modes of travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of the product providers/principals and in return get a commission.
• Tour operator is an organization, firm, or company that buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen.
• Tour operators are like wholesalers and travel agents are the retailers.
• A tour operator makes the package holidays up and the travel agents sell them on.
• Tour operator taking up the bulk of the responsibilities and his fee is obviously much greater than a travel agent.
• A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance, etc.

The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travelers. They are often referred to as tour operators, but there is a difference between Wholesale Travel Agencies and Tour operators .

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Air Tour Operators Defined in Section 91

How the Iran attacks could impact holidays – to the Middle East and beyond

B ritish holidaymakers heading to the Middle East and as far away as Australia face travel disruption , after Iran carried out a major drone attack on Israel on April 13.

A number of airlines including easyJet, KLM and Wizz Air have temporarily cancelled flights to Tel Aviv in the wake of the attacks, and some long-haul operators have stopped flying over Iran, prompting lengthy detours.

Meanwhile, the Foreign, Commonwealth and Development Office (FCDO) has updated its travel advice to 16 countries – including Morocco, Egypt and the United Arab Emirates – after the April 13 attacks.

Here is everything you need to know about how Iran’s attack on Israel has affected aviation, with advice on travel to Morocco, Egypt, Dubai and Jordan, plus how the rising conflict in the Middle East has impacted long-haul travel routes.

What are the latest Foreign Office updates?

After the recent events in the Middle East, the FCDO has updated its travel advice to 16 countries. Travellers to Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Syria, Tunisia, the United Arab Emirates and Yemen – some of which the FCDO already advises against visiting – have been urged to exercise additional caution.

The updated advice says: “On 13 April 2024 Iran carried out military action against Israel. Monitor this travel advice and other media as the situation is changing fast. Follow and contact FCDO travel on Twitter , Facebook and Instagram . You can also get email notifications when this travel advice is updated. Read FCDO advice on how to deal with a crisis overseas.”

However, the update does not affect any overarching, pre-existing travel advisory. The tourist areas of Egypt, Morocco and Dubai, for example, remain “green” on the FCDO’s advice pages. 

How has travel to Israel been affected?

After Iran carried out its drone attack, Israel closed all airports in the country and its airspace. A number of neighbouring countries including Jordan, Iran, Lebanon and Iraq have also temporarily closed their airspace or heavily monitored air traffic. 

The above countries have since reopened their airspaces, but easyJet has cancelled its flights to Israel in the wake of the attacks, just a month after resuming flights to Tel Aviv after the October 2023 attacks. 

A spokesman said: “Due to the evolving situation in Israel, easyJet has taken the decision to temporarily pause operations to and from Tel Aviv until April 21.” EasyJet has contacted affected customers and says: “The safety and security of our passengers and crew is always easyJet’s highest priority.”

A spokesman for Wizz said: “Wizz Air confirms that it cancelled its flights to Tel Aviv on Sunday April 14 and Monday April 15, following the ongoing escalation in the region. The airline will resume flights as of Tuesday April 16; however, passengers may experience some schedule changes.” Wizz added that it is closely monitoring the situation, and all affected passengers will be provided with rebooking or refund options. 

KLM told The Telegraph that it has also cancelled flights to Tel Aviv on Monday April 15.

Are adventure tours in Jordan still going ahead?

Iran already had an FCDO travel advisory in place, and Israel is either orange (non-essential travel is not advised) or red (all travel is not advised), but the adventure tour destination Jordan remains green in the eyes of the FCDO, with the exception of its border with Syria.

The adventure tour operator Explore told The Telegraph : “Our tours to Jordan are currently operating as usual, and we have groups travelling in-country at the moment. At the moment, the situation in Jordan remains calm and the Foreign Office advice has not changed – Jordan remains open to travel. 

“We always have flexible booking conditions where we’ll look to swap customers’ departure date or trip, or offer a credit note, up to 10 days prior to departure, minus any irrecoverable costs. For anyone due to travel to Jordan in the next 10 days, we’re offering this flexibility up to the date of departure.”

The implications for long-haul travel

Due to existing airspace restrictions in the Middle East, airlines flying between Europe and Asia typically route via a narrow northerly corridor across Turkey and Azerbaijan, or via a southerly route above the Red Sea and Saudi Arabia.

However, following the events of April 13, some airlines are now re-routing away from Iranian airspace. A spokesman for Qantas told The Telegraph : “We’re temporarily adjusting the flight paths for our flights between Perth and London due to the situation in parts of the Middle East.”

Qantas is now operating its usually non-stop service from Perth to London with a stop-over in Singapore in order to keep carrying a full load of customers, although the return leg will continue non-stop due to prevailing winds. KLM is also giving the region a wide berth: “As a precaution, we do not fly over Iran and Israel,” a spokesman said, although they did not give a time limit for this measure.

However, some major airlines do continue to fly over Iran. A spokesman for Wizz told The Telegraph that it continues to fly over the country: “There are no restrictions in place; however, the airline is monitoring the situation on a 24/7 basis for any changes,” a spokesman said. Looking at the flight-tracking website Flightradar24 on Monday April 15, it is evident that a number of airlines continue to fly over the country.

Mark Zee, of Opsgroup, an organisation which monitors airspace and airports globally, says: “Several airlines are already flying over Iran again. Ultimately it comes down to each operator’s risk appetite.” 

However, he adds: “The events of the weekend are not likely to create any significant or long-term routing issues. The only immediate impact will be a preference for operators to route via Egypt and Saudi Arabia instead of Turkey and Iran/Iraq for a Middle East transit. This is most relevant for long-haul operators between Europe and Asia.”

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The 18 Best Tour Operators and Travel Agencies in Malawi

1. Galaxy Travels & Tours (Blantyre, Lilongwe & Mzuzu)

2. blueberry travel (lilongwe & blantyre), 3. the travel centre (blantyre & lilongwe), 4. five-star travel (lilongwe), 5. heart travel and adventure (lilongwe), 6. land & lakes safari (lilongwe), 7. misuku expeditions (lilongwe), 8. mthunzi travel & tours (lilongwe), 9. 1 2 travel africa (lilongwe), 10. masamba adventures (lilongwe), 11. ulendo safari (lilongwe), 12. small steps adventure tours (lilongwe), 13. the giants travel (lilongwe), 14. rennies travel(lilongwe), 15. adventures with colby (blantyre), 16. orbis dmc (blantyre), 17. floodgates tours (zomba), 18. africa wild truck (mulanje), tour operators and travel agencies in malawi.

Galaxy Travel & Tours is a travel management firm that was founded in 1989, making it one of Malawi’s oldest travel agencies.

They are based in Blantyre with branches in Lilongwe and Mzuzu.

The organisation began by providing flight ticketing services but has now expanded to include visa, travel insurance, and excursions.

On tours, Galaxy Travel specializes in safari, lake trips and business trips.

The agency is like a one-stop shop for all travel services in Malawi, hence being a convenient option.

With 34 years of experience in the tourism sector, you can anticipate good and knowledgeable travel consultants.

It is also one of the few agencies with a presence in every region of Malawi.

Blueberry Travel is a travel company that started in 2018 and has its headquarters in Dubai, United Arab Emirates.

The company specialises in various travel services such as air tickets, holiday packages, hotel bookings, and several other services.

They offer educational, adventure, and leisure tours amongst many other tours.

The company provides responsible luxurious travel arrangements in Malawi.

Responsibility, legacy, culture, nature, and authenticity are among their key principles.

The agency can create a one-of-a-kind trip by collaborating with you to design a vacation that is tailored to your specific interests, time constraints, and budget.

Blueberry travel is also present in several African countries; hence they are a giant in the tourism industry.

The company is also passionate about the environment and works believes in responsible tourism.

The Travel Centre is a travel agency offering custom trip packages and travel arrangements are available.

The Travel Centre was established in 2012 with the goal of acting as a retail travel agent and tour operator while promoting and coordinating tourism in Malawi.

Safaris, Beach holidays, Adventure tours, Tailor made tours, Self-drive tours and Holiday packages are among their travel options.

They provide their services for individual and group travellers.

Their ready-made packages include Blantyre city tour, Mulanje Mountain day trip, Liwonde National Park tour, Majete Game Reserve tour and several others.

They also do longer excursions which include Sothern Lakeshore, a 3 day tour to the lake comprising of accommodation, water sports, and dinner, as well as the Hike and beach tour comprising of a trip to the majestic Mulanje Mountain and the lake.

More of their packages can be accessed on their website, it is recommended to contact them to ask for any special arrangements or amendments to the itinerary.

Additionally, The Travel Centre also provides travel advice.

The staff at the Travel Centre have accumulated years of in-depth experience working in the Malawi tourism industry and have solid professional knowledge of both domestic and international travel.

Five Star Travel is a travel agency that was established in 2020 and offers professional as well as efficient organization of its client’s inbound travel needs.

The travel agency mainly specializes in air ticketing.

Regardless, the company also offers visa assistance, Hotel booking, car hire, airport transfer, and tours.

The company offers safaris and holiday packages to those who are on leisure trips to Malawi.

It usually offers packages to the lake and other honeymoon attraction spots.

The company has partnered with other service providers to offer top-quality services to its clients.

To kick it up a notch, the company also offers translators and interpreters for easy communication for non-English speaking clients which even makes satisfying clients’ needs easy.

Five Star Travel also has a knowledgeable team that will assist you accordingly.

Heart Travel and Adventure is a tour operating company that has been running since 2021.

Although relatively new in the industry, Heart Travel and Adventure is slowly becoming popular and offers tours and team-building services.

On tours, the company offers corporate tours, school tour packages, and public group tours.

The company provides ready-made tour packages and specific dates for the tour, those interested are required to register before the set deadline.

They also offer day tours where snacks, water, and photography are provided according to how the package has been set up.

The tours range from trips to cultural sites, lakes, national parks, mountains, and several other attractions.

It’s ideal for those who like to travel on a budget and in groups, however, the company also offers customized tours.

Land & Lake Safari is the oldest and the first registered tour operator in Malawi.

Established in 1986, the company is family-run and started with Mark & Angela, the founders, conducting safari and group tours across Malawi and Zambia.

The inbound-tour operator offers car hire, transfers, hotel booking, guided tours, scheduled tours, self-drive tours, fully-kitted car hire, group tours, individual and local air ticketing services.

Having been in the industry for 37 years, Land & Lakes is well-experienced and well-versed in the tourism industry in Malawi.

It provides an exceptional travel experience to its clients in Malawi.

The tour operator also runs a lodge in Dzalanyama Forest called Dzalanyama Forest Lodge which is 40km southeast of Lilongwe.

Land & Lakes Safari publishes their scheduled tours on their website, it is recommended that you check the website for any tours that are scheduled.

For an exciting experience of Malawi from North to South, Land & Lakes Safari has you covered.

Experienced and affordable is what Misuku Expeditions prides itself.

Born out of a passion for travel as most tour operators, the agency was established in 2015 and conducts safaris and tours in Malawi.

The company offers services that are made to suit your budget while enjoying your dream holiday in the warm heart of Malawi.

Misuku provides ready-made packages for safaris and trips to cultural as well as historical sites.

The company also lets you be in full control of what you want to include in your trip and how you want to travel hence they also plan a tour with you.

Misuku Expeditions has a YouTube channel where you can have a glimpse of some of the things you may experience on a tour.

Mthunzi Travel & Tours, a new-age travel company based in Malawi, provides clients with the highest level of enduringly unforgettable services in the domains of travel, bookings, and wildlife safaris.

Started in 2019, the foundation of Mthunzi travel & tours is innovation and transforming your travel ideas into ideal getaways.

The company strives to deliver the best customer service possible through its experienced and competent tour guides.

Mthunzi Travel and Tours is ideal for individuals looking for an adventure, pleasure, and learning tour.

They offer thoroughly researched travel packages that suit your preferences and way of life.

You can inquire about available tour packages or create your own itinerary by contacting them.

1 2 Travel Africa is a sustainable travel company that was established in 2019 by Hessel van Balen and Dilo van Commenee from the Netherlands.

The company specialises in safaris across Malawi and lake trips.

The company also offers horseback riding in the Dzalanyama Forest Reserve.

To complement the travel company, they also run Africa House Lodge in Area 43, Lilongwe; Mitengo House Lodge in Area 10, Lilongwe; and Kuwona Cottage in Senga Bay.

1 2 Travel Africa strives for its clients to meet the authentic Malawi.

Therefore, the company recommends its clients spend their nights in authentic, intimate accommodations that treat their team, communities, and surroundings fairly and respectfully, as well as help grow the local economy and preserve nature.

1 2 Africa is an option for people who care for the environment as well as those who want to have a local experience in Malawi.

Masamba Adventures is a boutique travel company founded with the intention to provide inspiring and personalised travel experiences, bespoke adventures, itineraries and its own off-road 4×4 cars.

Masamba provides both short and lengthy tours throughout Malawi.

They also provide their own antique 4×4 cars, the Landcruiser Fj62 and Land Rover 110.

They also rent out camping equipment including tents.

Masamba is a seasoned travel company that handles all of the planning, reservations, and logistics, allowing you to enjoy the vacation of a lifetime.

All experiences are one-of-a-kind, authentic, personally tailored, and transforming.

Masamba Adventures invites its clients to discover new ideas in diverse cultural contexts, broaden their knowledge, and experience and view the world through new eyes, resulting in a unique adventure.

Having seen continuous development since their establishment as an inbound tour operator in 1998, Ulendo Safaris is one of Malawi’s top travel agencies.

Ulendo offers visitors with the most comprehensive selection of travel-related services in Malawi.

Ulendo specializes in air ticketing, road and air transfers, guided safaris, accommodation and itinerary planning.

Ulendo also offers flight solutions through Ulendo airlink to key destinations including the prestige Likoma Island.

They have a team that can handle all your travel needs with utmost professionalism.

Ulendo can take you to national parks, the lake and all other attractions within Malawi.

They are one of the best choices when it comes to touring Likoma Island as they operate the flight to the island as well, therefore you can do all the required processes with the agency.

Small Steps Adventure Tours is a tour operator based in Lilongwe that has been in operation since 2009.

Safety, security, and authenticity of its activities are the fundamental principles which form the foundation of Small Steps Adventure Tours, giving you access to exclusive Malawi experiences.

It provides services such as day trips, safaris, cultural tours, and tour packages.

Day trips are weekend getaways to different destinations in Malawi while cultural tours are visits to cultural sites plus rural areas in Malawi for tourists to experience an authentic feel of Malawi.

The tour packages are long excursions where safaris are combined with other activities such as lake trip or cultural tours.

Small Steps Adventure Tours conducts tours within Malawi and some countries in the region.

They are specialists in customized tours that are tailor-made according to the specifications of the client.

The Giants Travel is a Malawi-based travel agency that started operating in 2021.

The Giants Travel begun to offer accessible and inexpensive prices for all journeys throughout Malawi and beyond after being inspired by the fact that many individuals who travel within Africa struggled to get the most affordable and accommodating services.

Giants Travel prides itself as an agency that creates a bond with its clients and generally treats its clients as friends but with the ultimate professionalism.

The Travel agency’s services include holiday packages including honeymoon apart from air ticketing, travel insurance and several other services.

Giants Travel has a specialty in air travel but they are also impeccable at facilitating your tour within Malawi.

The Giants Travel provide complete services that enable clients have an exquisite experience in Malawi ranging from touring Malawi’s national parks, the prestigious islands, the lake, mountains and several other great spots.

Rennies Travel is a corporate travel management company with expertise in managing local and international travel.

Rennies Travel is a wholly owned subsidiary of Rennies Malawi Limited.

They offer services such as travel consultancy, air travel arrangements, accommodation arrangements, travel insurance, corporate travel management, and tour arrangements.

Rennies provide tailor-made tour packages as well as ready-made packages.

Their tour packages include visits to national parks, lake trips, and numerous other tourist attractions according to the client’s specifications.

Information on their latest packages is published on their social media or you can just contact them to inquire.

Adventures with Colby (AWC) is a travel and tour operator that was established in 2018.

The company specialises in Hiking, Trekking, Camping, Corporate team building, family tours, and Honeymoon tours.

Their service starts with transport arrangements from airports to where the adventure begins.

AWC offers both public and customised trips to suit your needs.

The company also offers local tourism tours, which are ready-made tours consisting of visiting local communities and experiencing different activities such as cooking local food, fetching firewood, participating in cultural dances, planting trees, etcetera.

The local tourism tours also include game drives and boat rides, according to each plan.

It is recommended that you check AWC’s website for available packages and what each package includes.

The company also focuses on sustainable development, constructs community campsites, and frequently engages with the community it operates in.

On top of everything, Adventures with Colby has an experienced team to handle your travel needs.

Orbis Destination Management Company (DMC) previously known as Responsible Safari that started in 2008.

Orbis DMC specializes in sustainable, educational, philanthropic, and experiential travel to Malawi.

The company is now also offering servicers for Fully Independent Travellers (FIT).

Provide planning and logistical support for school expeditions, university field trips, charity and adventure challenges.

Orbis DMC offers ready-made tour packages but they can also be customized to suit your needs.

Some of the packages include Malawi Island Hopping which consists touring of 5 islands, boat cruises, and many other activities; Bush and Beach Safari tour consisting of wildlife safari, island tour and a stay at a beach hotel.

Numerous other packages can be accessed on their website or you can contact them to inquire.

With Innocent Kaliati, a renowned travel guru at the helm of this company, expect exceptional services and a mesmerising experience.

Floodgates Tours is a tour operator based in Zomba City and is the only registered tour operator in the City.

They provide professional, innovative, and unforgettable travel experiences.

Their services include safari packages, tour guiding, airport transfers, motorbike tours, adventure tours and historical sites tours.

They are specifically specialists in arranging tours in the southern region of Malawi but can also arrange tours in the other regions.

The publish packages available packages on the social media and website.

Floodgates Tours is positioned as a one-of-a-kind tour operator with a strategic location and a high degree of personal service.

The tour operator creates a high-quality travel experience in which visitors are cherished and respected.

Floodgates ensures it gives the greatest quality tourist service and standards to its clients.

For tours in Zomba and the southern region they are one of the best options.

Africa Wild Truck is a company that was established out of a passion for travel in 2012.

Initially, it was headquartered in Lilongwe and later moved to Mulanje in order to focus on tourism in the southern part of Malawi.

The Company focuses on Safaris and adventure tours, primarily in the southern region.

The company also does tours in Mozambique, Zimbabwe, Zambia, Botswana, and Kenya.

They also run Africa Wild Truck Camp and Lodge, located in Mulanje.

The company is one of the best when it comes to tours in the southern part of Malawi.

For avid hikers, they are also a good option, as they also have a lodge that you can rest at when you finish your hike or before the hike at the base of the mountain.

• Lake Malawi
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• Things to Do
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• Before You Go
• Chichewa Lesson

Kapani Kanengo Shopping Mall in Lilongwe

Sanitary Pads from Banana Stems in Malawi

History of the Malawi National Anthem

Symbolism of the Malawi National Flag

Storytelling Tour to Screen Priceless Historical Footage & Folktales