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Travel Specialist Job Description

Travel specialist duties & responsibilities.

To write an effective travel specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included travel specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Specialist

List any licenses or certifications required by the position: IAITAM, ASCP, CPR, GTP, DOT, CCIE, CHPN, CCS, CIS, CFC

Education for Travel Specialist

Typically a job would require a certain level of education.

Employers hiring for the travel specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Business, Finance, Education, Business/Administration, Associates, Management, Technical, Economics, Graduate Education

Skills for Travel Specialist

Desired skills for travel specialist include:

Desired experience for travel specialist includes:

Travel Specialist Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Handling employees requests assigned and fulfill in timely manner with accuracy and high quality
• Ensure prompt resolution of queries escalated
• Regular and ad-hoc reporting & analysis
• Testing of process changes reflected in SAP, Concur or other supporting system
• Think beyond area of responsibility and understand how your area integrates with or impacts the rest of the site/organization
• Maintaining strict adherence with established compliance processes
• Responsible for assisting with the processing of bi-weekly & monthly payrolls
• Partner with multiple team members to ensure payroll and expense data flows seamlessly between third party systems to ensure data accuracy across various systems such as Workday, ADP and Concur
• Apply knowledge of both local and state tax regulations, wage and hour laws to ensure compliance
• Maintain payroll records and follow established Company policies to ensure compliance with internal control protocols
• Experience processing UW travel and knowledge of UW travel policies and procedures
• Knowledge and experience with UW Systems (FIN, MyFD, Ariba, SAGE, EDW)
• Able to make independent decisions based on UW and APL policies and procedures
• Experience monitoring expenditures, analyzing budgets, and preparing financial reports
• Proficiency with Microsoft Office and Adobe Acrobat, including strong skills in Excel and Word
• Excellent organization skills, multi-tasking skills, attention to detail, and a flexible approach to solving problems
• Fully vet and explore any new product / packaging ideas, partnership opportunities, that pertain to this category regardless of where in the organization the idea may have originated from, with a view to growing both topline and category-specific revenue
• Drives product innovation based upon needs of clients in this advertiser category
• Work closely with the Ad Solutions team to develop category specific solutions
• Update and Track all Pre-Travel Approvals, Travel Orders, Travel Vouchers, and APACS
• Prepare and submit travel requests via Share Point site
• Prepare and submit travel orders and vouchers in the Defense Travel System
• Notify Branch Heads for final review/approval
• Track and notify personnel of approvals
• Prepare and submit APACS Country Clearance Requests
• Distributed daily/weekly Travel Action Reports
• Strong interpersonal skills with a variety of people from different backgrounds
• Current or recent travel agency/airline experience
• Skills of client management and retention
• Out bound calling experience for further business development
• Proficient with fare rules
• A passion for using technology to tell stories and engage audiences
• Provide guidance for DTS profiles
• Maintain and update itineraries and trip planning materials for each destination
• Process expense reports in accordance with policies and procedures
• Promotes snowshoe mountain resort by representing snowshoe on the phone in a positive and professional manner
• Assists, recommends and helps guest plan vacation by answering questions quoting rates
• Increases revenue per guest by selling lodging along with lift tickets, rentals, ski school, adventure activities, golf, and special event tickets
• Meets room night budget by motivating and encouraging guests to visit snowshoe mountain resort
• Increase room nights by promoting longer length of stays and special promotional packages
• Confirms guest reservation by reserving lodging, rentals, and all other activities quoting policy
• Processing advance deposit
• Three to six months previous customer service or travel agency experience preferred but not required
• Compensation is $12 hour with potential bonus and revenue share program
• Ability to communicate effectively with different levels of management, employees
• Familiarity with Payroll and Travel & Expense data
• Experience using Workday, ADP, Paychex or Replicon
• A keen interest in learning, willing to take on any task with a can-do attitude and be capable of executing to both task and deadline
• Achieves financial and budget objectives by promoting yield management strategy
• Identifies and provides management with pertinent sales information by participating in the weekly marketing/sales meetings
• Strengthens selling skill by participating in continuing sales training
• Contributes to the team effort by understanding the financial impact aggressive selling has on snowshoe mountain resort accomplishing related results as needed
• Onboard and maintain employee expense report users in Wells Fargo Credit Card Expense Reporting System (CCER) and Oracle
• Manage timely approval of employee expense reports
• Ensure proper general ledger coding
• Audit expense report receipts
• Perform journal entries to record expenses across all entities
• Maintain historical expense reporting records
• 5+ years experience working with agencies and large brands on managing their online advertising strategy and buying activities
• Client-facing expertise
• Demonstrated ability to develop best-in-class marketing solutions, products and go-to-market strategies
• Fluency across the social web and key brand platforms inclusive of video, digital, experiential, and social
• Expertise in media strategy and creating media plans
• Strong presentation skills, Keynote expertise preferred
• Prepare monthly expense review and analysis
• Work on ad-hoc reporting and special assignments as they arise
• Assist in implementation of sustainable global travel initiatives relating to publicity, production and candidate travel
• Responsible for month end close process including preparation of accruals, reconciliations and analytics
• Responsible for timely and accurate weekly expense reimbursements for domestic and international employees
• Investigation and resolution of expense reimbursements inquiries or issues
• Responsible for education and inquires related to expense report creation and submission in Workday
• Drive process improvements and contribute to projects, system design and testing & metrics dashboard
• Perform other travel and expense related duties and ad hoc projects as assigned
• Collaborate regularly with key service partners, including Travel Management Company (TMC) and Corporate Card providers
• Proven sales experience in a professional environment, preferably with a tour operator, a retail shop with a significant travel business, or a fly-fishing lodge or outfitter
• Customer service experience in a sales or customer service environment, a commitment to provide extraordinary customer service and a willingness to go above and beyond to ensure the satisfaction of each and every guest
• Exceptional email and phone etiquette, with strong written and verbal skills to communicate with customers and partners in a professional manner
• Ability to juggle a heavy workload, and multi-task while meeting deadlines
• 4+ years of experience in the hospitality and/or travel business
• Knowledge of domestic and international fly-fishing travel destinations such as Montana, Alaska, Belize, Bahamas, Chile, Argentina, and New Zealand

Related Job Descriptions

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Travel Specialist Job Description Template

A travel specialist is responsible for assisting clients in planning and organizing travel arrangements. They help their clients choose the most suitable transportation, accommodations, and activities for their travel needs. A good travel specialist has excellent communication and customer service skills, is detail-oriented, and has a passion for travel. This travel specialist job description template can be customized for your company and will attract qualified candidates who are passionate about providing top-notch travel services.

About the Role:

Our travel agency is seeking a Travel Specialist to create personalized travel itineraries for our clients. As a Travel Specialist, you will work closely with clients to understand their travel preferences and create customized travel plans that meet their unique needs.

Responsibilities:

• Create customized travel itineraries for clients, including transportation, accommodations, activities, and tours
• Research travel destinations and stay up-to-date on industry trends and changes
• Communicate regularly with clients to understand their needs and preferences
• Provide excellent customer service and support throughout the travel planning process
• Coordinate with travel suppliers, including airlines, hotels, and tour operators, to ensure smooth and successful travel experiences for clients
• Handle travel related problems or complaints, and provide solutions to ensure client satisfaction
• Stay up-to-date on travel regulations, visa requirements, and other travel-related restrictions or guidelines

Requirements:

• Bachelor's degree in hospitality or related field
• Minimum of 2 years of experience in travel planning or related field
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and travel booking software
• Familiarity with travel regulations, visa requirements, and other travel-related guidelines

If you are passionate about travel and enjoy creating customized travel experiences for clients, we encourage you to apply for this exciting position!

Introduction

Are you looking to hire a Travel Specialist for your company? Creating a job posting that effectively outlines the responsibilities, qualifications, and expectations of the role is crucial to attracting the right candidates. Here are some tips on how to create a Travel Specialist job posting that will catch the attention of top-notch candidates.

Job Title and Summary

The job title should be clear and descriptive. Consider including keywords that potential candidates may use when searching for a job, such as "travel," "hospitality," and "customer service." Start the job posting with a brief summary of the role, including the primary responsibilities and desired qualifications.

• Job title: Travel Specialist
• Summary: As a Travel Specialist at [company name], you will be responsible for assisting clients with travel arrangements, providing exceptional customer service, and staying up-to-date on the latest travel trends and promotions. The ideal candidate has experience in the travel industry, is highly organized, and has excellent communication skills.

Responsibilities

The responsibilities section should outline the tasks and duties that the Travel Specialist will be responsible for on a day-to-day basis. Be specific and detailed, while also keeping the list concise.

• Assist clients with travel arrangements, including flights, accommodations, and activities
• Research and stay updated on the latest travel trends and promotions
• Provide exceptional customer service, addressing any client concerns or issues
• Handle booking confirmations and payments
• Collaborate with team members to ensure client satisfaction and smooth travel experiences

Qualifications

The qualifications section should cover the necessary skills, experience, and education needed to perform the role effectively. Provide a mix of required and preferred qualifications.

• Bachelor's degree in hospitality, tourism, or related field
• 2+ years of experience in the travel industry
• Excellent customer service and communication skills
• Highly organized and detail-oriented
• Proficiency in travel booking software (e.g., Amadeus, Sabre)

The benefits section should highlight the perks and benefits that come with the Travel Specialist role. This can include things like health insurance, retirement plans, paid time off, and professional development opportunities.

• Competitive salary and benefits package
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Professional development opportunities and training
• Travel perks and discounts

In your closing, encourage potential candidates to apply and include any specific instructions or requirements for the application process. Make sure to include contact information in case candidates have any questions or concerns.

By following these tips and creating a clear and concise Travel Specialist job posting, you'll be well on your way to attracting top-notch candidates who are passionate about the travel industry.

What is a Travel Specialist?

A Travel Specialist is a specialized professional who assists clients in planning and arranging travel. This can include booking flights, hotels, rental cars, tours, and other activities for individuals or groups.

What are the responsibilities of a Travel Specialist?

• Assisting clients in booking travel arrangements
• Providing recommendations and suggestions for destinations and activities
• Managing client travel itineraries
• Ensuring clients have all necessary travel documents
• Handling customer service issues and resolving complaints

What qualifications do Travel Specialists need?

A Travel Specialist should have a high school diploma or equivalent and at least 2 years of experience working in the travel industry. They should also have knowledge of travel software and booking systems, as well as excellent communication and customer service skills.

What should be included in a Travel Specialist job posting?

• Job title and company information
• Summary of the position and responsibilities
• Qualifications and experience required
• Salary range and benefits
• Instructions on how to apply

What are some important traits for a successful Travel Specialist?

• Attention to detail
• Ability to multitask and prioritize tasks
• Excellent organization skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment

What are some tips for creating an effective Travel Specialist job posting?

• Make the job title clear and concise
• Include information about the company culture and work environment
• Provide a detailed list of responsibilities and requirements
• Use keywords that potential candidates may search for
• Include a clear call to action for how to apply

Related Job Descriptions

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Travel BPO: Flying High with TP Travel

As governments eased travel and border restrictions, travel and hospitality companies are currently seeing a sliver of light in a changing travel bpo landscape. It’s a slow way up, but like other industries, the opportunity to rethink or improve their business strategies to attract a customer base has never been stronger. Today’s current state somehow makes growth more feasible (and reachable) for the industry—as more and more people get vaccinated and boosted, they would face less travel restrictions and be presented with a greater capability to travel. The long lockdowns may also prompt a strong desire among individuals to finally travel after so long, therefore sparking a demand for more ways to fly.

As the avenues for travel open up, it may present an abrupt change in consumer needs and more challenges to face for travel BPO. As travel and airline companies experience repeated disruption as a result of emerging COVID variants as well as uncertainty around changing aviation regulations, travelers may anticipate difficulties when it comes to booking, changing, or canceling flights. From an airline company’s perspective, there are the challenges of managing limited airline staff, longer wait times, delays in flights, or increased costs to cover for customer refunds when necessary.

With airports slowly seeing a surge in passengers, airline companies must find a way to keep their customers satisfied while ensuring their operations remain efficient, especially when the soaring customer demand in travel require seamless support.

Operating in a volatile environment, airlines are today influenced by a variety of external factors that impact their business—either on the ground or in the air. Extreme weather conditions, natural disasters, mechanical problems, labor issues, industrial action, air traffic congestion, security alerts, and other disruptions can not only damage an airline’s brand value but also generate unexpected costs. Furthermore, Global Distribution System (GDS), a computerized network system owned or operated by a company that enables transactions between travel industry service providers, can be long and complex when alternating between multiple screens and command handling, increasing error probabilities and financial loss. The required extensive, expensive, and outdated method of agent-GDS training also negatively impacts productivity and efficiency.

In today’s digital age, automation plays an important role in enhancing the travel bpo and CX. In the travel and hospitality industry’s case, an agile, assisted operating model can be key to hassle-free travel, much to the delight of weary travelers. With Teleperformance’s focus on high-tech, high-touch solutions that aim to elevate the CX, we continue to break barriers in innovating and finding ways to make every interaction simpler, faster, and safer. Teleperformance unveils TP Travel .

TP Travel: Flying High in the Travel BPO towards an Elevated CX

TP Travel is an easy and friendly reservation manager integrating different business core systems, based on customizable business rules engine and industry knowledge. It improves the core processes of OTAs and airlines while making the daily jobs of its users easier. In addition, it improves the assistance provided to agents by giving timely response recommendations and interpreting a customer’s emotions, resulting in agent knowledge and assertiveness in responses. Therefore, it results in reduced management times.

As a digital transformation project, TP Travel can bring a lot of benefits to travel operations, especially to travel agents providing customer service. It has a direct connection with the most important GDS processes and also has the possibility to set all the necessary business rules in order to automate end-to-end processes. The only thing that the travel agent needs to do is follow the step-by-step process in TP Travel, confirm the information with the customer, and let TP Travel work its magic. The TP Travel project can merge LOBs, improve the first call resolution, and increase the customer satisfaction.

Be familiar with TP Travel’s key benefits and key results:

Simpler integration : A friendly, single screen that integrates 3 Global Distribution Systems (GDS): Amadeus, Sabre, and Galileo Faster processes : Eliminates all the cryptic commands and different interpretations of the fare rules to the agents Better processes and employee experience : Better process standardization, and reduction of agent stress and frustration Customization : Customized fare rules engine Cloud solution : 100% cloud-native solution, easy to implement, deploy, and scale

50% reduction in training time up to 50% reduction in penalties (ADM) 30% reduction in average handling time (AHT)

Disruption continues to be a part of the travel and hospitality industry. Teleperformance’s suite of solutions can help manage disruption, ensure continuity, and support businesses in making the best decisions to provide excellent customer experiences. Soar higher through TP Travel! Contact us today to learn more about our hospitality customer service and how we can help your business.

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Job Description

Travel Specialist job description

Example travel specialist requirements on a job description.

• Knowledge of travel industry regulations.
• Proficiency in travel booking software.
• Excellent communication and customer service skills.
• Bachelor's degree in tourism or related field.
• Previous experience in the travel industry.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize workload.

Travel Specialist job description example 1

Alcon travel specialist job description, travel specialist job description example 2, caesars entertainment travel specialist job description, travel specialist job description example 3, pm consulting corp travel specialist job description.

• Demonstrates an understanding of basic US Government travel policy.
• Demonstrates a strong grasp of Travel Processing Systems & Solution
• Demonstrates a deep understanding of the Federal Travel Regulations.
• Ability to write memos, waivers, and other written communication clearly and with minimal grammatical mistakes.
• Is able to work in a fast-paced environment and meet tight deadlines
• Stays abreast of all relevant USG, State Department , and USAID travel guidance and policies.

Experience: 3-5 years of office experience and relevant experience.

Required Skills:

• Position requires the ability to work in high pressure situations occasionally exceeding normal business hours.
• Must have strong verbal and written communication skills as well as the ability to work independently or in a team environment.
• Proficient in Excel and other MS Office programs.
• Excellent critical thinking and organizational skills
• Ability to multi-task in fast paced environment.
• Detail-oriented.

In order to ensure the health and safety of PMCG's employees and families, all employees are required to receive vaccinations as determined by the President’s Executive Order No. 14042, Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, issued on September 9, 2021 and the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors, which require COVID-19 vaccinations for all PMCG employees regardless of work location unless a medical or religious accommodation is granted by PMCG. PMCG requires all newly hired employees to be fully vaccinated (meaning two weeks after the employee receives the Johnson & Johnson single-dose vaccine or the second dose of the Pfizer/Moderna vaccines) or have an approved medical or religious accommodation by December 8, 2021 or by their start date if it is after December 8th, 2021.

PM Consulting Group provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status.

Resources for employers posting travel specialist jobs

Travel Specialist job description FAQs

What are the most common skills on a job description for a travel specialist, what does a travel specialist do.

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Travel Specialist Related Hirings

• Hiring A Corporate Travel Agent
• Hiring A Corporate Travel Consultant
• Hiring A Corporate Travel Counselor
• Hiring A Senior Travel Consultant
• Hiring A Specialist
• Hiring A Travel Agent
• Hiring A Travel Consultant
• Hiring A Travel Coordinator
• Hiring A Travel Counselor
• Hiring A Travel Manager
• Hiring A Travel Service Consultant
• Hiring A Traveler
• Hiring A Traveling Representative

Travel Specialist Related Jobs

• Auto Travel Counselor
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What Similar Roles Do

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Travel Agent Job Description

The purpose of a travel agent is to sell transportation and accommodation to individuals and groups planning trips. They provide advice on travel destinations, plan itineraries, and collect payments. These professionals are passionate about travel with an aptitude for sales and customer service.

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Travel Agent Job Description Template:

Our travel agency is searching for a friendly and professional travel agent to join our team. As our travel agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

Responsibilities:

• Plan details for travel including transportation, accommodation, and airlines.
• Work with clients to determine their traveling needs.
• Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
• Manage large-scale events including conferences and retreats.
• Book transportation and hotel reservations on behalf of clients.
• Collect payments and pay fees.
• Resolve travel issues, complaints, and refunds.
• Meet sales targets and profit goals.
• Maintain client information and financial records.
• Ensure you stay up-to-date with tourism trends by attending travel seminars.

Requirements:

• Bachelor’s degree in tourism, hospitality or relevant field.
• A minimum of 2 years experience in a similar role.
• In-depth knowledge of domestic and foreign travel destinations.
• Excellent sales and interpersonal skills.
• Ability to communicate and negotiate effectively.
• Outstanding knowledge of the latest tourism trends.

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Travel agent interview questions, travel manager job description, travel manager interview questions, travel planner job description, travel planner interview questions.

Travel Account | Customer Service Specialists | Alabang  

Aces call center jobs inc..

• Muntinlupa, Philippines Philippines, Metro Manila, Muntinlupa, Alabang Muntinlupa Metro Manila Philippines Philippines
• ₱24,000.00 - ₱28,000.00 / month PHP 24000 28000 24000 MONTH
• Full time FULL_TIME

Posted a month ago and deadline of application is on 31 May

Recruiter was hiring 11 days ago

Job Description

• Responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.
• Resolve issues that may arise with travelers with a sense of urgency
• Demonstrate commitment to high-quality customer service by ensuring response to calls are resolved in a timely and professional manner

Minimum Qualifications

• At least 2nd year college undergraduate
• Minimum of 1 year BPO or call center experience (travel voice account)
• Proficient in both written and spoken English.
• Computer literate and typing speed of at least 30wpm
• Amenable to shifting schedules including Night Shifts .
• Has at least 15mbps internet speed at home to support work from home arrangement.
• Willing to be assigned in Alabang after the quarantine

Monthly Salary Package - P24,000 to P28,000 plus night differential and incentives, HMO upon regularization

Perks and Benefits

Jobs summary.

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

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BPO Travel Specialist - Get up to 30k - With GDS Experience

Salary: 30,000 PHP

Neksjob Corporation Pasig

Posted September 8, 2023

Your day-to-day in a nutshell

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Do you have at least 1 year Travel Account experience? Apply now!

What are we looking for?

• At least 1 Sabre (cryptic) or Amadeus GDS Experience
• SHS (K12) or HS grad (old curriculum), undergraduate, college graduates are welcome to apply
• Must have Excellent Communication Skills
• Willing to work on site - PASIG CITY

Why pick us?

• Competitive Salary
• Exciting Performance Bonuses & Account Specific Allowances
• Career Advancement Opportunities
• Promote Within the Company
• Comprehensive Healthcare Benefits

Neksjob Corporation

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging... (More)

• Customer Service - General jobs
• Call Center / BPO jobs
• Jobs in Pasig

BPO Travel Account - GDS Specialist - 30k Pay

Job Description

Similar jobs to bpo travel account - gds specialist - 30k pay, related searches.

Front Desk/Call Center Specialist-Float Team - 129451

Job description, #129451 front desk/call center specialist-float team.

UCSD Layoff from Career Appointment : Apply by 04/25/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 05/07/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego Health Sciences current employees who apply by 04/30/2024 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

DESCRIPTION

Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc.

MINIMUM QUALIFICATIONS

Three (3) years of customer service experience.

Experience with registration, appointment scheduling & insurance verification.

Knowledge of third-party payors including federal, state and private health plans.

Proficient computer skills and be able to work between multiple systems during calls.

Excellent communication skills with the ability to communicate clearly both verbally and in writing.

Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

PREFERRED QUALIFICATIONS

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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Posted : 4/23/2024

Job Status : On Call

Job Reference # : 129451

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