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Xfinity Mobile Review: From a Customer (Updated for 2024)

This Xfinity Mobile review has been updated for 2024. Long-time readers may be quite surprised to find this Xfinity Mobile Review on this site. But, I’ve tested their service and wanted to do a deep dive to share with readers, from the perspective of an actual real Xfinity Mobile user. We’ll dig in to Xfinity Mobile’s network, plans, phone selection, pros, cons, promotions, and much more in this review.

Here are a few things to note about this review:

• I’ve previously and extensively reviewed the cheapest data plans , cheapest prepaid plans , and cheapest mobile WiFi hotspot plans on the market, and I’ve come to the conclusion that, at this moment, Xfinity Mobile is one of best value mobile plans on the market – and can potentially save readers money.
• If you are also an Xfinity Internet and/or Cable TV customer, you can save even more money by bundling services (more on that below).
• Despite my prior grievances with Xfinity Mobile’s parent company, Comcast, I have been an actual Xfinity Mobile user – and have used Xfinity Mobile extensively.

So let’s jump right in. Here’s what you’ll find in this Xfinity Mobile review:

What is Xfinity Mobile?

Xfinity Mobile is a relatively newer mobile cellular service from ISP/Cable TV conglomerate, Comcast Xfinity. The service somewhat quietly launched to customers in May of 2017, and went live in all Xfinity residential markets in August of that year.

In addition to 5G and nation-wide 4G LTE coverage (on Verizon’s network), Xfinity Mobile also boasts 20 million+ WiFi hotspots, and flexible low-cost plans.

Can I Get Xfinity Mobile? Xfinity Mobile Availability Map

In order to become an Xfinity Mobile customer, you must first be a residential Xfinity Internet service customer, residing within Xfinity’s market map. If you’re unsure about Xfinity availability, you can check if Xfinity internet service is available in your area . If it is, and you’re an Internet service customer, you are eligible to get Xfinity Mobile.

What Network Does Xfinity Mobile Use?

Xfinity Mobile is a “mobile virtual network operator”, or MVNO . As an MVNO, Xfinity Mobile doesn’t own its own wireless spectrum, it buys wholesale priced access from one of the 3 big wireless spectrum owners in the United States. Specifically, Xfinity Mobile runs on Verizon’s Network. Making a call? You’re calling on Verizon’s network. Texting? Verizon’s network. Using mobile data? Verizon’s network. With Xfinity Mobile, you are getting all of the touted benefits of Verizon’s network (at a fraction of Verizon’s prices).

Xfinity Mobile Coverage Map

Xfinity Mobile, by virtue of running on Verizon’s Network, has access to 5G in available locations and the largest 4G LTE network in the US. Verizon touts that it covers 327 million people (5G now covers over 230 million people), 99% of the country’s population, and more square miles than any other network. Here is an interactive Verizon coverage map so you can visualize the Xfinity Mobile coverage map. If you’d like to specifically check your zip code for Xfinity Mobile 4G/5G and Wi-Fi hotspot coverage, you can do so here .

Xfinity WiFi Hotspot Map

In addition to offering up Verizon’s Network for prices that are much cheaper than Verizon (more on that in a bit), one unique Xfinity Mobile feature that distinguishes it from its competition is that it offers users 20+ million WiFi hotspots to tap into for free. Xfinity makes this possible through using modems it leases to customers as WiFi hotspots . Clever.

Tapping into hotspots while out to a coffee shop, restaurant, bar, hotel, etc. can allow you to keep your mobile data usage to a minimum (if you’re able to find a hotspot to connect to). Here is an Xfinity WiFi hotspot map or you can use the Xfinity WiFi hotspot app ( iPhone , Android ), which can be used offline.

Xfinity Mobile Plans & Prices

Xfinity Mobile plan costs are low and flexible. Certainly lower than any of the big 3 carriers, but lower than even most of the cheapest of bare-bones MVNOs (who often have close to zero customer service and no WiFi hotspots).

For starters, all customers get:

• Unlimited nationwide talk and text, at no added charge
• 5G speeds (where available on Verizon’s network) and 4G LTE data elsewhere
• Free access to millions of WiFi hotspots

Additionally, Xfinity Mobile offers international roaming coverage (detailed below).

Beyond talk, text, & WiFi – if needed, you have a choice of data plan options :

Xfinity “By the Gig” Data Plans

Features 3 data options & data can be shared on up to 10 lines, and high resolution video streaming:

• 1GB: $15/month
• 3GB: $30/month
• 10GB: $60/month

Xfinity “Unlimited Intro” Data Plan

Features 20GB of high speed data per line, unlimited mobile hotspot data at 600kbps, standard 480p LTE video streaming:

• 1 line: $45/month
• 2-4 lines: $30/month per line
• 5-10 lines: +$20/month per line

Speeds are reduced after 20GB of data use.

Xfinity “Unlimited Plus” Data Plan

Features 30GB of high speed data per line, 5GB of mobile hotspot data at 5G/4G high speeds, high resolution 720p LTE video streaming:

• 1 line: $55/month
• 2-4 lines: $40/month per line
• 5-10 lines: +$30/month per line

Speeds are reduced after 30GB of data use.

Xfinity “Unlimited Premium” Data Plan

Features 50GB of high speed data per line, 15GB of mobile hotspot data at high priority speeds, high resolution 720p LTE video streaming:

• 1 line: $65/month
• 2-4 lines: $50/month per line
• 5-10 lines: +$40/month per line

Speeds are reduced after 50GB of data use.

On the unlimited plans, after the high speed monthly data use allotment is used, speeds are reduced, determined and applied on a per line basis. There is no “rollover” data.

You can switch from “by the gig” to an “unlimited” plan within the same month or from “unlimited” to “by the gig” at the start of the next billing cycle. You can find lower price per GB data plans out there, but you typically have to pay for talk and text with those plans, which would wipe out the benefit.

How Does Xfinity Mobile’s Prices Compare to Verizon?

Compared to Xfinity Mobile, Verizon offers the following prices for the same network:

Verizon Monthly Prepaid:

• 15 GB: $45/month to start
• “Unlimited” data (with 5GB mobile hotspot): $60/month to start
• “Unlimited Plus” data (with 25GB mobile hotspot): $70/month

Bundling Xfinity Mobile with Other Xfinity Services for Better Prices

Xfinity also frequently has deals that allow you to bundle Xfinity Mobile with Xfinity TV and Internet, lowering the combined total prices of those services. If you live with an Xfinity Internet/TV supported area , bundling Xfinity Mobile with those services will almost always offer you the lowest total versus buying from separate providers. You can find current  Xfinity bundle offers here if you’re interested in bundling services. Adding Xfinity Mobile to a bundle usually results in the best deals, often with some nice incentives.

Does Xfinity Mobile Have International Roaming?

Xfinity Mobile has international rate plan options for those traveling abroad.

You can add a “Global Travel Pass” to any line and pay a flat rate for calls, texts, and data for $10/day per line in 170+ covered countries, or $5/day per line in Mexico and Canada only. Global Travel Pass includes 512 MB of LTE data per pass per day, then data is available at 2G speeds. Data used while abroad will count toward your By the Gig or Unlimited data option. “Pay as you go” is also available.

Data used counts towards both By the Gig or Unlimited data options.

Does Xfinity Mobile Have Contracts or Penalties?

No. There are no contracts with Xfinity Mobile. You can leave at any time, if you’re not happy, without penalty or early termination fee. However, you may have to pay off the remaining balance on your phone and plans (which seems fair).

Can you Use Xfinity Mobile as a Personal Hotspot?

Yes – you can use Xfinity Mobile data to create a personal WiFi hotspot. According to Xfinity Mobile:

Your Xfinity Mobile phone is more than just a phone. It’s also a personal hotspot, which can be super convenient when you need to connect a computer to the internet and you don’t have WiFi. Your phone enables you to get online via WiFi, Bluetooth, or USB cable — on your laptop, tablet, or any other device — by using your cellular data to create an internet connection. How your data option affects personal hotspots If you have the  Unlimited Intro  data option, speeds on any connected device will not exceed 600 Kbps. With the  Unlimited Plus  data option: The first 5GB of personal hotspot usage will be at the maximum speed available (based on your device’s capabilities and network capacity). After 5GB of hotspot use, your hotspot speeds will be 600 Kbps for the rest of your billing cycle. With the  Unlimited Premium  data option, the first 15GB of personal hotspot usage will be at the maximum speed available. This is based on your device’s capabilities and network capacity. With  By the Gig  data, personal hotspot speeds aren’t automatically limited.

If you Cancel Xfinity Internet Service, Can you Keep Using Xfinity Mobile?

Yes, you can keep using Xfinity Mobile if you cancel Xfinity Internet. A $25 per line monthly charge applies if at least one of the following post-pay subscriptions are not maintained on the account: Xfinity TV, Internet, or Voice service.

Xfinity Mobile Phone Selection

Xfinity Mobile has a solid offering of mobile devices (mostly on the higher end and a few budget offerings), including both both iOS and Android OS devices. You can either buy the phone outright or spread out the cost of the phone over 24 months (at 0% APR).

Currently, Xfinity Mobile offers devices from the following manufacturers:

• Apple: iPhone
• Google: Nexus
• Motorola: Moto G, Razr
• Samsung: Galaxy

Xfinity Mobile BYOD (Bring Your Own Device)

You can bring your own device (BYOD) when you switch to Xfinity Mobile (iPhone 6 and later for iPhones, Google Pixel, and Samsung Galaxy S8 or later for Android). You can check Xfinity Mobile device compatibility here .

If you bring your own device, there are no added fees, and you can get a free SIM card. And yes, you can still access the WiFi hotspots. Xfinity even offers promotions for BYOD occasionally.

Xfinity Mobile Pros:

There are a number of Xfinity Mobile pros:

• Pricing: the pricing is fair, honest, and cheap.
• Flexibility: there is flexibility to switch plans.
• Network Reliability/Speed: Verizon’s network paired with millions of WiFi hotspots is as good as it gets.
• Risk-Free: 14-day money-back guarantee and no contracts.
• Phone Selection: a good selection of phone choices from Apple, Google, Motorola, and Samsung. You can get 0% APR financing on phones if you can’t afford to buy outright (at the same total price). Plus, you can BYOD without added fees.
• Strong Reviews from Customers: Xfinity Mobile was recently rated #1 value/most recommended compared to all full-service MVNOs in the 2022 American Customer Satisfaction Index survey of customers rating their own wireless service provider’s performance.

Xfinity Mobile Cons:

I alluded to this earlier, but any Xfinity Mobile review on my behalf would not be complete without addressing the elephant in the room: my previous beefs with Xfinity TV and Internet pricing. I’ve written many articles over the years on topics such as how to get rid of your Xfinity modem rental fee , how to replace an Xfinity modem with your own , how to negotiate with Xfinity , how to cut your Xfinity bill , and so on, to help readers save money.

I do see the broader company making serious efforts to improve its customer service and experience with Xfinity Mobile and elsewhere. For example:

• With Cable/Internet pricing, they have started offering existing customers extended contracts at prices previously only accessible to new customers (having to quibble over pricing and continual increases has long been a complaint of mine and others).
• Their customer service reps do seem much more accommodating in recent years, which is a reflection of company policy.
• Their revamped Xfinity stores are much closer to an Apple store than the DMV these days (I recently visited one and was shocked).

I looked long and hard for gotchas with Xfinity Mobile. I wouldn’t say these are “gotchas”, but are common cons for “unlimited” plans across the industry these days:

• after monthly data use, speeds are reduced, determined and applied on a per line basis
• Video streams up to 480p, standard-definition quality (20GB plan) (though HD streaming is available on Xfinity Wifi).
• On any connected device, mobile hotspot speeds will not exceed 600 kbps (Unlimited Intro plan).
• When they added 5G service, they increased their lowest price from $12 to $15, but this was likely the result of a new contract with Verizon.

Xfinity Mobile Promos and Discounts

Xfinity Mobile frequently runs promos and discounts. You can find a list of Xfinity Mobile promotions and discounts here .

They have been offering rotation promotions such as the following:

• Up to $400 off some of the new iPhones, Google Pixel, and Samsung Galaxy phones
• Up to $700 off with trade-in
• $100 if you bring your own device

Additionally, I’d recommend checking for Xfinity bundle offers here for bundled plan discounts with Xfinity Mobile included. Xfinity wants to grow their mobile user base, so they often offer nice discounts when you add Xfinity Mobile to other Xfinity services.

Our Xfinity Mobile Review Summary

If you live within an Xfinity covered area, Xfinity Mobile is a high-value prepaid mobile offering, and it’s an even better deal for those who can bundle with Xfinity TV and/or Internet. I really appreciate:

• the free unlimited nationwide talk & text on Verizon’s network
• 5G access and strong internet performance and speed
• the ability to share data, with up to 10 lines on “By the Gig” plans
• the option of multiple data plans, and flexibility to switch
• the ability to bring your own device (BYOD)
• the extensive Wi-Fi hotspot network to help keep data costs low
• the clear, fair, and transparent pricing
• no contracts

As with any mobile plan, just make sure the plan option you choose aligns with your usage habits so that you can get the best value and have enough data.

You can get a discount on an Xfinity Mobile phone or bring over your own device here and existing Xfinity customers can check for Xfinity bundle offers .

49 Comments

I ‘m very happy with my unlimited plan from them and used my own phone (Moto G5 Plus) way before the new BYOD option offered. The fact that I use my hotspot for work/school to tether was the main selling point for me.

I’ve also heard Verizon would give their post paid customers priority over prepaid/MVNO. Did you notice issues when using data? I have Verizon now and use less than 2GB a month. I have Xfinity as my internet provider. Xfinity mobile seems like a no-brainer for me but the availability of reliable data is sticking is worrying me nonetheless. Maybe it’s a security blanket. I’ve also been w/Verizon for 20+ years. If Xfinity eventually let me BYOD, I’d be saving $70 a month.

I had Verizon prepaid prior to Xfinity and haven’t noticed any difference in speed or connection quality. I was worried about reliability too and haven’t had an issue with either service, even on vacations in other corners of the US. $70 a month?! Switch! Switch now!! The $70 a month will buy you a new Xfinity compatible phone fast! Plus, they have been running $200 rebates for buying a new phone. First it was on Galaxy phones, then it was on iPhones. They also had a $500 new customer rebate a couple months ago. That’s the primary reason I switched!

I’m told by a Comcast employee acquaintance that new and BYOD phones are “tweaked” to automatically login to XFinity wifi locations whenever they are present, to lower the use of Verizon’s network. Can anyone confirm they’re phone was modified ?

No “tweaking” or modifications done. I set up my own phone (I purchased a new phone through Xfinity Mobile). We brought my boyfriend’s phone to the Xfinity store in our town and all they did was insert a SIM card into this phone and activate it.

I had several problems with my network. I rarely leave the house so i keep my data off and use wifi. I had my phone stolen lg charge so i bought another. I had to teset some passwords etc. In doing that i noticed my phones 4g was never lit and i barely have a bar of coverage. The mode was set to global as well as saying xfinity network. It also by default used the goohle storage of contacts to make “wifi calls” which not only do i just not like because of limited options but also caused conflicts between receiving phone calls and text. Now my phone is completely useless most of the time i have to leave wifi calling on and im still have major network issues even after resetting network to use lte etc.while i love the prices and flexability of choosing the type of plan i want, its useless if im not getting phone calls/text 90 % of time.also xfinity phone support is horrible with troubleshooting or fixing issues.while they are very polite and accomadating they are unable to help with anything beyond the skill level of typing it in google yourself. Which is pretty bad. Also since there is a severe lack of information available pertaining to mostly all of xfinity related issues. Even after all this im still impressed with this overall. Being that low cost less fuss is a prioty for me.

G.E. question: So X-M big sell is their millions hotspots… what’s your experience of switching between cellular and hotspot, seamless?

WIFI-Calling enabled? That’s the main reason am looking to replace my current MVNO.

I do believe X-M is the first MVNO with a metered plan ($15/1GB) to offer International roaming, the bunch of MVNOs either don’t offer it at all, or you have to buy their more expensive plans, what a pain-in-the-u-know-what for those of us who do occasional international travel and have to switch SIM when we get there. Same goes for International text, my current Tracfone just tells me NO. Nobody likes to hear no, am willing to pay them, but they are sooooo rigid these other MNVO. They all think we do pre-paid because we got no credit and therefore don’t know anybody overseas? What a bunch of dinosaurs.

Comcast getting nicer? well… I did notice they used to be adamant at sell bundles, I have tried to get Internet-only from them and they asked an arm-and-leg for a single service, UNTIL the beginning of this year and I jumped on it. OK keep it up Comcast, there maybe hope for you yet.

@ Jon Smith – I did BYOD with an iPhone. WiFi calling is indeed enabled. The hotspot/cellular handoffs are totally seamless. You can begin a call on WiFi and it will transfer to cellular once you move out of WiFi range or vice versa (this is only in areas with LTE service, but that’s pretty much everywhere for me). It seamlessly switches between Xfinity WiFi hotspots while out and about. It’s actually almost luxurious going to Starbucks, Panera, etc. and not having to sign in to use WiFi. It just works. Call quality, reception, and data speeds are exactly the same as they were when I was a post-paid Verizon customer.

I was never a huge fan of Comcast, but I had also never had any major problems with them, either. But I’ll say the experience I’ve had with XM has been world-class. They ported in my four lines from Verizon in just a few minutes in the Xfinity store (which, yes, looks a lot like an Apple store). The rep I dealt with was knowledgeable and efficient. I’ve had the service for a few months now and there have been no hiccups. It seemed too good to be true, but so far, so good.

I have a question about the in-call hand-off between Xfinity Wifi and and Verizon’s VoLTE / Circuit Switch networks. Are you sure that the hand-off goes both ways; Both hand-in and hand-out? Typically, carriers will do one but not both. And they usually do hand-out from the Wifi network to the cellular carrier network. Why? Because the call quality is difficult to control when you’re constantly jumping between networks. Imagine driving down a city street and at every stop light you pick up a Wifi network and your phone call transitions from cellular to wifi. Then when the light goes green and you go, it has to jump back to the macro network. Say goodbye to call continuity and quality. So are you sure that the service does both?

I was interested in finding out more about xm. After reading your article and the comments I’m still unsure. Mainly my worry is as you mentioned, dealing with Comcast/Xfinity is a royal pain. But so is Sprint and I’ve been with them for over 10 years. My question that I didn’t see anyone bring up is the fact that there is no contract. So if there is no contract, aren’t we subject to any price changes? Is there something that shows our price will not go up from the initial price we signed up with? ($12gb/$45unl) To my point with some of the comments about how they are not clear with what they have and don’t.

I’ve been using assorted prepaid services for years and they usually leave you grandfathered into your plan unless you change it yourself. For example, when I had Verizon Prepaid, they came out with new data packages every few months but it never affected my plan, until I read into one plan and realized it was a better deal so I asked them to switch my plan over to that. I’ve never had a price go up on my years of prepaid services (also had TMobile and Project Fi) but the nice thing is if it ever does, you can immediately jump ship to another company since you’re not locked into a contract.

This is all very interesting. I called Verizon today to let them know that I was considering going to Xfinity Mobile. Wow! What a difference! I have been working Verizon for years trying to get them to lower my rates. They want their $100 no matter what! I travel all over the US and abroad for work. Hands-down Verizon is the best network. I can’t afford not to have coverage. So when I saw that Comcast became an MVNO for Verizon, I was very excited. When I called Verizon and qouted the rates I got from Xfinity mobile, my plan went from $150 for my wife and I down to $96.40. Boom! DirecTV negotiates. Xfinity negotiates. XM Radio negotiates. Verizon never negotiates…until now! Thanks Xfinity Mobile!

dont hold your breath for the $200 prepaid visa card I have been waiting and waiting Get a different story everytime I call Was to have been last week Now they say another 4-6 weeks! What a joke

I got mine last week, be patient.

How long had you been waiting?

I was told 14-16 weeks and I think it fell in the range.

Thanks I’ve been told so many different things

Yeah – took about 3 months for mine to arrive too. Just be patient.

What about security if you use an Xfinity hotspot? Are they the same hotspots I can use now, since I’m already a Comcast customer for internet? One other thing. Any recommendations for a good Anti-virus on Android phones?

It’s been since February 1st

This is exactly the conversation I was hoping to find in considering switching from Verizon to xfinity. My remaining questions are: what is their int’l calling plan? I can pretty much use unlimited data/calls with Verizon for $10/day. And also, do they have an app where you can limit the data used by your kids? The incentives right now are huge – $150/line (which is $600 for us) plus $300 for buying a new iPhone with them (which we need). I’m wanting this to work but concerned about the spam issue and some of the other concerns raised here. Thanks for any replies.

I had a talk with Xfinity in regards to their Xfinity mobile. I asked them if they could match or beat the plan I currently have? I have the T-Mobile ONE Unlimited 55+ 2 lines $70/month plan, which includes all taxes and fees. Guess what? Xfinity said no. I told them to bad because you just lost a potential customer.

I’ve joined XM coming from TMo back in Sept and haven’t experienced any major issues. So far the service has been pretty good in my area (Alexandria Va). My only gripe is i could have gotten a better device but this LG Stylo 4 has been ok. Ported my number to XM so i should expect that $150 rebate deal as advertised sometime soon. They said it takes 16-18 weeks. I also have Xfinity TV Internet as well so that has been solid. I guess service experience varies by location.

To follow up on my post. Since I have an XM device, i wonder if u can transfer the simcard over to another unlock android that works with Verizon (ie OnePlus 6T) or other android devices. Has anyone done this?

After having Verizon as my provider since my first cell phone many years ago I changed to Xfinity mobile. I pay for 3 phones my phone, my wife’s phone and my 93 year old mothers phone. I have seen no difference in service, I have been on the plan for 7 months now and every bill has been $19 and a few cents for all three phones. We use data a lot but since we are all retired and have internet service at home and most people we visit have internet service, we use very little data because even if away from home and we are in range of an Xfinity hot spot it automatically connects. We had one bill that was $23.86 for all three phones because we were in Cancun at a resort for 2 weeks and it costs .10 cents per call and .10 cents per text. We don’t call a lot when on vacation. We vacation from cell phones also.

Quick question for the savvy: contemplating the switch from AT&T with my only concern being anticipated complaints from my 18 year old. He’s a college freshman living in Coral Gables and into instagram with viewing multiple video feeds from friends, Barstool Sports, etc. what concerns if any should I have?

Does anyone have experience in using the the Comcast Mobile services while traveling abroad?

I wondered that too. Turns out that it was because I bought a new device at the same time on a monthly, interest-free plan. The credit check was for that purchase.

I’m thinking about switching. I travel aboard frequently. Has anyone experienced any difficulties using data overseas? And is pricing reasonable?

Using eBay, I have been able to get cheap, used, iPhone SE phones ($65-$80 each) to Port numbers and get sim cards activated on Xfinity mobile. Once activated, the Sim cards seem to work fine in any unlocked, CDMA capable phone. My current phone is a Pixel 2XL.

Does Xfinity offer a mifi type device with an unlimited plan? I’m looking for internet for a tablet that doesn’t use a SIM. Right now I’m using Cricket from a cell phone for wifi/hotspot but at $70 a month I get only 30 GB of data. Help!!

Does anyone have experience with leaving wifi calling on while driving around areas that have lots of xfinity hotspots? Do you constantly experience dropped calls or disconnects for streaming music/podcasts?

Just trying to figure what happens if it is always trying to log into various hotspots while driving and you are constantly going in an out of range of various hotspots. Seems like it would be a frustrating data experience.

I switched from Verizon to Xfinity mobile on 10/26/2019 with an iPhone SE today it was allowed to carry over. The SE is basically the same thing as an iPhone 6.

I have been an Xfinity TV,voice,internet customer for years and also a Verizon wireless customer for years. At one point I switched to Tracphone for my cell service and found that too often I would not receive calls and texts until much later than they were sent because my routing was prioritized after the major carriers. So thank you for talking about that. I am moving to a place where there is NO cable service, so will need to use my phones for everything, including internet, and was concerned about lags in service. I checked into XFinity Moblie and found that even though I will have to buy 2 new phones (husband has a burner, I have a Galaxy 5, and they require a Galaxy 8 or above), AND if I am not a Cable customer I have to pay $20 per line fee, XF will still be cheaper than VZ. BUT I run a business in the new place so can’t have lags. I will definitely be looking into trying to get Verizon to cough up a better or comparable deal.

If you are already an Xfinity customer, it’s one of the cheapest ways to get a $45 access to the Verizon Network without having the 4 devices (which lowers Verizon to $45/per person at 4-5+ people). Having said that, I have an actual native Verizon iPhone (from work), and my wife has the same iPhone (personal) to Xfinity on the Verizon Network. I have the impression that the actual Verizon service tends to connect and relay data when you are on the fringe of a service area. (IE: Inside a building with a metal roof, a steel frame building with a low signal, or both phones have 1 bar). I doubt myself, because it should be the same network and the same packet prioritization. Both Verizon and Xfinity are far superior to t-mobile connectivity (bandwidth and building-penetration wise). I just sense that Xfinity data seems on the Verizon network is a hair weaker and less reliable in low-signal situations on two of the same device. However, for the price difference between Verizon and Xfinity for a single phone owner, I’ll take Xfinity all day long.

My question is …. how is XM’s service? So I’ve been a Verizon customer for years now. Currently I pay a little over $300 a month for 4 lines. And lately, I haven’t been happy with their service. Where I used to have full bars in areas I frequent esp work, I now only have 2 to 3 bars and sometimes will lose the network. I’ve called Verizon when this happens and twice I’ve had to have my phone signal reset. And it’s still doing the same thing. I’ve looked into T Mobile and for 4 lines, I would be paying $186 a month (two of those phones are 55+). They are also offering for BYOD $200 for each phone you bring. I’m still researching to see if their service is any better. I think this XM deal is great and will save me a whole lot of money since I’m already an xFinity customer. BUT how is their service on calls? Texts? Data? …. etc …..

I haven’t had any issues with the service. It runs on Verizon’s network, so if you are having issues w/ Verizon in your area, you may also have issues with Xfinity. It could be a phone (antennae) issue?

Thank you, G. E. Miller! It may be my phone because I asked my husband and kids if they were having any issues and they said no. So it maybe my phone. I just wanted to see if anyone else was having the same issues.

You could try resetting your network settings. Sometimes popping your SIM card out and back in can help.

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user_7fdafe

Tuesday, April 26th, 2022 10:49 PM

Erroneously charged for data use Global Travel Pass

The day before a left for Brazil for an 8-day trip, I called xfinity to add Global Travel Pass. A few different agents had trouble adding for some reason; finally an agent added it "manually" and said that if I was charged more than $10/day I should call when i got back and I'd get credited for the extra charge.

When I returned there was a $900 charge on my account. I called to get it removed. After hours of being transferred, disconnected, etc., I finally got hold of a supervisor who talked to her supervisor, and after an hour of discussing my case they decided I should to approve my credit for the whole charge minus $10/day for GTP. However, they said they couldn't actually remove the charge until the billing cycle was over. They said I should call if the $900 charge is still there when the billing cycle is over and the agent should see on my record that a supervisor-level agent approved the credit and they will be able to easily remove the charge.

(The policy is that data is provided at a certain speed until a certain amount is used for the day, and then it automatically slows down until the pass is renewed the next day. So you should not be able to use more than the max you get for $10 under GTP, even if you want to. Apparently, GTP failed to slow down the data speed when I hit the daily limit, so, having no way of knowing when I was hitting the limit, of course, nor knowing what speed it was, I just kept using it, and it never slowed down. )

The charge remained at the end of the billing cycle, so i called again, and the agent said they didn't see anything in my record about approving the credit, etc. I was on hold several times over several hours and eventually was told the most I could be credited was $590, so I was still going to be charged $280!!!! I'm sobbing with frustration and don't know what to do.

2 years ago

XfinityJanelle

Official Employee

862 Messages

@user_7fdafe Thank you for reaching out on the Xfinity Community Forums. We thank you for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media platforms, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/3y1ic3Z

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.

I don’t know why you’re “confident “ they will be able to help me when my message made it clear that they have not been able to help me. Please help me understand the reason for your confidence.

Problem Solver

954 Messages

Hello and how are you doing this evening, user_7fdafe. It has been a couple of days since we last talked. Where you able to get this taken care of, our are you still having issues? 

I no longer work for Comcast.

I'd thought it was taken care of, as a person on the phone support finally (after about an hour of multiple holds) said they were taking care of it, agreed I should be credited the full amount (minus the $10/day for GTP) and assured me that, although the credit wouldn't show up on the app, I would only be charged the correct amount (about $150 totaol) on my auto payment day of May 7. Well, guess what? The erronious amount of $900 was automatically deducted out of my account. So now I cannot pay my other bills for the rest of the month and my housing is in jeapardy. I do not know what is going on. The person on the phone seemed to sincerely believe the problem was taken care of. I just do not know what to do anymore. This is a nightmare I desperately want to wake up from. I'm seriously worried about my mental health.

744 Messages

Per the Global Travel Pass FAQ you are instructed to log into your account to add GTPs to your line(s). Unfortunately it does not say that asking a phone support person to do this for you doesn’t work. Expensive lesson learned. I hope XM  reimburses you and I hope that they train their support people appropriately so that others are not blindsided. 

https://www.xfinity.com/mobile/support/article/global-travel-pass

@DaveO3 ​ 

Of course, this is the first thing I did. When I logged into my account to add GTP, it instructed me to call the phone support number to add it. Which is what I did. 

First, make sure that you’ve enabled international roaming on the phone that you’ll be traveling with and that you’ve contacted us to turn on international data for your Xfinity Mobile lines. You can add Global Travel Pass to any phone line through My Account via the Xfinity Mobile app or online. It’s best to do this before you travel abroad

Read the instructions above again! There are two steps, the second step is adding a GTP to a line. 

Wow Dave, your problem solving skills are unparalleled!

@user_7fdafe ​ i currently have the same issue! I was out for two months, tried to enroll for GTP multiple times to no avail, was told to call back at the end of the billing cycle for credit AND now still being charged over $5000!! Agent is telling me that they need to charge me by MB for data I have accumulated over the 512 limit! Have you had any resolution? I am willing to fight this because I do not see any fault on my end! 

user_052e92

Over 500.00 for 3 minutes off Airplane mode by accident going over Austria.  I also had the international plan.  Xfinity refusing to credit.  This looks like this happens a lot with Xfinity.  I travel more and more and going over seas in the next several months.  Very worried and need to find another service.  Xfinity Customer service is generic in their replies and they can easily see this was a error and it went back to normal after the mode got back on.  500.00 is complete fraud.   I will be reporting to consumer agency, Xfinity Customer service takes several hours then they keep repeating the same text book error.  They lost my first claim and nobody called me back.  

@user_052e92 ​ they are currently disputing my 5000+ charges. I would suggest calling again and speaking to either a supervisor or tier 2 right away. They know how to resolve issues like this better than the first reps we talk to! I'm sorry you're going through the same issue. I, too, will be traveling a lot the next few months so I understand your concern

Gosh, I’m sorry. After about 10 pointless hrs with reps I finally got to talk to a high level supervisor and they credited me for their error. Don’t hang up til you can see that it’s been fixed on your account. If they say they fixed it but will update later, it won’t.

CCKimberly1

842 Messages

Thank you for reaching out to us, @user_052e92 .

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3M19KGJ  where an Xfinity Mobile expert is available 24/7?

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Xfinity Global Travel Pass | Explore the World Seamlessly

Table of Contents

Introduction to Xfinity Global Travel Pass

Unveil the world of boundless exploration with the Xfinity Global Travel Pass. Understand its significance in making global travel smooth and effortless, and how it stands out in the travel industry .

How Xfinity Global Pass Revolutionizes Travel

Discover how Xfinity Global Travel Pass is pioneering a change in global travel. Experience unparalleled ease and convenience as you traverse the globe, making every journey memorable.

Xfinity Global Travel Pass: Key Features

Explore the myriad key features of Xfinity Global Pass. From universal connectivity to robust customer support, learn how each feature contributes to an exceptional travel experience.

The Power of Global Connectivity

With Xfinity Global Travel Pass, stay connected across the globe. Enjoy uninterrupted communication and internet services, ensuring you remain in touch, always and everywhere.

Exploring the World with Xfinity Global Travel Pass

Travel the world effortlessly with Xfinity Global Pass. Delight in the benefits that make every trip hassle-free, ensuring your global adventures are nothing short of extraordinary.

Ease of Access with Xfinity Global Pass

Enjoy unrivaled ease of access with Xfinity Global Travel Pass, your passport to seamless global exploration. Journey across the world, experiencing the ultimate travel convenience.

Cost Efficiency of Xfinity Global Pass

Save substantially on your global travels with Xfinity Global Pass. Analyze the cost-efficient aspects, ensuring every trip you take is economically friendly, adding value to each adventure.

Navigating the Xfinity Global Pass Interface

Master the user-friendly interface of Xfinity Global Travel Pass. Navigate effortlessly, ensuring you capitalize on each feature, enhancing your global travel experience.

Xfinity Global Travel Pass Customer Support

Experience stellar customer support with Xfinity Global Pass. Resolve queries and issues promptly, ensuring your travels remain uninterrupted and thoroughly enjoyable.

Global Coverage of Xfinity Global Travel Pass

With Xfinity Global Pass, enjoy extensive global coverage. Explore the farthest corners of the world, staying connected and secure, enhancing your travel experience remarkably.

Travel Security with Xfinity Global Pass

Ensure your travel is secure with Xfinity Global Pass. Benefit from robust security features, making every journey safe, giving you peace of mind as you explore the globe.

Xfinity Global Travel Pass User Testimonials

Read genuine user testimonials about Xfinity Global Pass. Gain insights from real-world experiences of fellow travelers, reinforcing your choice for global travel solutions.

Comprehensive Guide to Getting Started with Xfinity Global Travel Pass

Begin your global adventures with a step-by-step guide to using Xfinity Global Pass. Simplify your travel preparations, ensuring you are well-equipped for every journey.

Making the Most of Xfinity Global Pass

Maximize the benefits of Xfinity Global Travel Pass with useful tips and tricks. Enhance every travel experience, ensuring each journey is as enjoyable as possible.

Troubleshooting Common Issues with Xfinity Global Pass

Tackle common issues head-on with Xfinity Global Pass’ troubleshooting guide. Ensure your travel remains hassle-free and enjoyable, devoid of unexpected hiccups.

Xfinity Global Pass: Frequently Asked Questions

Find answers to your queries with the Xfinity Global Travel Pass FAQ section. Stay informed and prepared, ensuring every global expedition is smooth and trouble-free.

The Future of Global Travel with Xfinity Global Travel Pass

• Peer into the future of global travel with Xfinity Global Pass. Stay abreast of upcoming enhancements, ensuring your travel experiences continuously improve.

Comparing Xfinity Global Pass with Other Global Travel Solutions

Xfinity global travel pass: the eco-friendly choice.

Choose eco-friendliness with Xfinity Global Pass. Contribute to environmental conservation while enjoying top-notch global travel services, blending enjoyment with responsibility.

Making Global Discoveries with Xfinity Global Pass

• Make incredible global discoveries with Xfinity Global travel Pass. Explore unique and breathtaking destinations, creating memories that will last a lifetime.

Xfinity Global Pass: The Ultimate Travel Companion

• Conclude with understanding of why Xfinity Global Pass is your ultimate travel companion. Relish the countless benefits that ensure each trip is a delightful adventure.

Getting Your Xfinity Global Pass Today

• Learn how to secure your Xfinity Global Travel Pass today. Embark on your global exploration journey with the assurance of seamless connectivity, security, and unmatched convenience.

In the realm of global travel, the Xfinity Global Pass emerges as an unmatched companion. It promises seamless connectivity, unmatched security, and an array of features designed for the modern traveler. The comprehensive coverage ensures you’re never out of touch, no matter how far your adventures take you. From cost efficiency to eco-friendliness, the Xfinity Global Travel Pass stands as a beacon of convenient and responsible global exploration. Secure your Xfinity Global Passtoday and embark on a journey where every destination is a step towards unparalleled discovery and unforgettable memories.

FAQ’s

What is xfinity global travel pass.

Xfinity Global Travel Pass is a revolutionary service ensuring seamless, secure, and convenient global connectivity and travel, making your international journeys hassle-free.

How does Xfinity Global Travel Pass enhance global connectivity?

Xfinity Global Travel Pass provides uninterrupted communication and internet services worldwide, allowing you to stay connected with ease during your travels.

Is Xfinity Global Travel Pass cost-efficient?

Absolutely! Xfinity Global Travel Pass is designed for economical global travel, offering substantial savings and value-added services for every trip.

How secure is traveling with Xfinity Global Travel Pass?

Xfinity Global Travel Pass prioritizes your security, offering robust features to ensure your safety and peace of mind while exploring the world.

How can I get my Xfinity Global Travel Pass?

Secure your Xfinity Global Travel Pass easily by visiting the official website, following the step-by-step guide to sign up, and embark on your global adventures today.

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