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Related Resources

• State Medicaid & CHIP Telehealth Toolkit: February 2024
• Medicaid & CHIP Telehealth Toolkit: Tools for States  
• State Medicaid & CHIP Telehealth Toolkit: COVID-19 Version
• State Medicaid & CHIP Telehealth Toolkit: COVID-19 Version, Supplement #1  
• CMCS Informational Bulletin: Rural Health Care and Medicaid Telehealth Flexibilities, and Guidance Regarding Section 1009 of the Substance Use-Disorder Prevention that Promotes Opioid Recovery and Treatment for Patients and Communities Act
• Report to Congress: Reducing Barriers to Using Telehealth and Remote Patient Monitoring for Pediatric Populations under Medicaid
• Reimbursement for Medicaid for Services Delivered Via Telehealth

Telehealth is the use of telecommunications and information technology to provide access to health assessment, diagnosis, intervention, consultation, supervision and information across distance. At one time, telehealth in Medicaid had been referred to as telemedicine.

Telehealth seeks to improve a patient's health by permitting two-way, real-time interactive communication between the patient and the physician or practitioner at the distant site. This  communication often requires  the use of interactive telecommunications equipment that can include both audio and video components, but can also be conducted via audio-only, as states deem appropriate.

Telehealth includes such technologies as telephones, electronic mail systems, and remote patient monitoring devices, which are used to collect and transmit patient data for monitoring and interpretation.

State Telehealth Flexibilities

For most Medicaid benefits, federal Medicaid law and regulations do not specifically address telehealth delivery methods or the criteria for implementation of telehealth.  As a result, states have broad flexibility in designing the parameters of telehealth delivery methods to furnish services. However, underlying services must continue to meet the requirements of the overarching provisions in Title XIX of the Social Security Act (the Act), regulations, the federal policy framework of the covered Medicaid benefit, and the parameters of the state’s CMS-approved Medicaid state plan or a subsequent state plan amendment (SPA). Where Medicaid law or regulations set forth telehealth delivery requirements for specific benefits, those requirements must be observed. For example, the Community First Choice (CFC) Option at 1915(k) has general requirements for using telehealth for performing the assessment of need (§441.535), but does not have requirements for other CFC activities that could be performed using telehealth.

CMS Approach to Reviewing Telehealth SPAs

Unless required by regulation or policy, states are not required to submit a (separate) SPA for coverage or reimbursement of Medicaid coverable services delivered through telehealth if they decide to reimburse for services delivered through telehealth in the same way/amount that they pay for face-to-face services.

States must submit a (separate) reimbursement (attachment 4.19B) SPA if they want to provide reimbursement for services or components of services delivered through telehealth differently than is currently being reimbursed for face-to-face services.

States may submit a coverage SPA to better describe the services they choose to cover through telehealth, such as which providers/practitioners are identified by the state to use telehealth to deliver services; where it is provided; how it is provided, etc. In this case, and in order to avoid unnecessary SPA submissions, it is recommended that a brief description of the framework of telehealth may be placed in an introductory section of the state plan, e.g., Section 3 – Services: General Provisions 3.1 Amount, Duration and Scope of Services, and then a reference made to coverage through telehealth in the applicable benefit sections of the state plan. For example, in the physician section it might say that dermatology services can be delivered via telehealth provided all state requirements related to telehealth as described in the state plan are otherwise met.

Online doctors for Medicaid. Research, compare and schedule a virtual appointment with an online doctor for Medicaid on JOY MD. Search trusted online doctors on JOY MD. Cash paying and insurances accepted.

23andMe lets patients discover where in the world their DNA is from across 1500+ regions — in some cases down to the county level. Patients can learn how genetics can influence their chances of developing certain health conditions. Patients can discover what makes them unique. With reports like hair photobleaching and freckles, they learn how their DNA can influence their physical features.

AbleTo provides behavioral health care proven to help people overcome barriers to better health. Patients can feel better by working one-on-one with AbleTo's specially trained professionals from the comfort of their home. AbleTo’s personalized programs are delivered one-on-one, privately and confidentially, with a professional therapist and coach via phone or video chat. AbleTo’s care is proven to help people feel better through positive thinking, behavior change, and mindfulness.

Hello Alpha

Alpha is all about women taking control of their healthcare. Connect to a doctor online for everything from a single visit to long-term health management. Alpha Offers memberships and exclusive healthcare benefits.

Amwell is comprehensive teletherapy for all of your healthcare needs. Their telehealth services include primary care, women and men's health, therapy, pediatrics, cardiology, nutrition, and more. Available 24 hours a day, Amwell is covered by many insurance providers.

Apostrophe brings the dermatologist's office to patients' couch, so patients can get the treatments they need, all shipped to their door. With a few pictures, patients can receive a diagnosis from one of Apostrophe's board-certified dermatologists in just 24 hours. No more scheduling limbo, confusing referrals, and pharmacy runs. Apostrophe has patients covered with science-backed products, giving patients the confidence in knowing what they're putting on their skin works.

Ava is a digital health aid for women’s health including cycle tracking, fertility, and pregnancy. Ava is a sensor bracelet that tracks your vital signs such as skin temperature and pulse to track your health and send real-time data to the platform. Monitor your health and cycle to optimize your health and increase your chances of conception.

Bend specializes in providing the industry’s best health savings accounts for individuals, employers and partners. As HSA experts, Bend is here here to empower them to maximize HSA benefits while eliminating headaches. From Bend's innovative use of AI, to its always-available Bend Advisor, the Bend Difference can help them reach their HSA goals. Online HSA program can be setup in 30 minutes or less.

Better Help

BetterHelp provides patients with the world's largest network of licensed, accredited, and experienced counselors who can help them with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With BetterHelp's counselors, patients get the same professionalism and quality they would expect from an in-office counselor, but with the ability to communicate when and how they want. Patients will get matched to the best counselor for them. Patients will be able to have therapy when they need it.

Blink Health

Blink Health is a digital health provider offering health solutions to patients. Learn more about them and how they can help you here.

Boulder Care

Boulder Care offers long-term support and treatment for opioid addiction. The program is backed by science, driven by data, and provided by caregivers who lead with the heart. Unlike most traditional treatment programs, Boulder’s program is delivered entirely online – with secure video visits and messaging through our smartphone app. The program is designed to fit into a patient's life—no more wait lists, long commutes, or taking time away from work or family to get treatment.

Brain Check

BrainCheck is tailored cognitive care that provides patients and providers with comprehensive brain health data. Track your memory and cognition with BrainCheck to monitor early signs of memory loss. Data from BrainCheck can be shared with your doctor and used to monitor you or your loved one’s cognitive health over time.

Buoy Health

Buoy is an online symptom checker that helps you make decisions about your healthcare. Users chat with Buoy and answer questions about their symptoms to form a treatment plan. Using A.I., Buoy helps you answer your health questions when you need it most.

Calm is the #1 app for sleep, meditation and relaxation, with over 50 million downloads and over 700,000 5-star reviews. The guided meditation app helps to reduce stress and enhance wellbeing. Calm helps users sleep better, learn to meditate, become more mindful, and boost confidence and decrease anxiety. Calm also has a timer and a huge catalog of calming music, sounds, bedtime stories, and ambient noises.

Care Predict

CarePredict @Home notices small changes in seniors that can indicate serious issues, before they happen. CarePredict @Home uses AI to learn and follow daily habits so you can rest assured your loved one is safe, wherever you are and whatever they’re doing. CarePredict @Home watches over the daily patterns and identifies changes that could signal a health concern such as falls, malnutrition, depression, and UTIs – enabling early attention days before something happens. The app delivers a convenient recap of activities and trends, charting them against past days and weeks so you can stay ahead of any changes or declines.

Carrot Fertility

Carrot helps employers give their employees the fertility benefits they want. Fertility benefits are a growing demand among workers and Carrot makes it simple to connect employees with fertility care like egg freezing, IVF, surrogacy, and adoption. The fertility solutions offered by Carrot are fit to your company’s needs.

Get Cerebral

Cerebral offers expert help for a patient's emotional heath. Patients are able to receive help for anxiety and depression. Cerebral offers online provider visits, care management, and prescriptions delivered to a patient's door. Cerebral's providers are licensed prescribers and well-trained to be empathetic and help clients select the best medication for their specific needs.

Connect with a doctor by phone or video to treat common conditions. Whether you need a prescription, lab order, or doctor's note—DrSays can help. Get started with the online clinic in a few minutes.

Cue Health helps you manage problems in the early stages. Starting with influenza, Cue allows for consumers and healthcare providers to screen early through self-tests that deliver results to mobile devices. Great for telemedicine, self health management, and prescription services—Cue gives you your lab data right to your device.

Curology has helped tens of thousands of people clear their skin. From occasional spots to full-on breakouts, Curology's simple once-a-day cream has patients covered. Curology uses patients' photos, patients' history, and patients' goals to pick powerful active ingredients just for them. Curology providers see more acne sufferers every year than any other team in the country. With their combined 107 years of experience, they’re also resources for questions on cleansers, sunscreens, and how dairy affects patients' skin.

Derm Consult

DermConsult is a Digital Dermatology Clinic offering medical dermatologic and skin care services via a HIPAA-secured, telemedicine platform. Patients can call, email, text or send an in-app message to their doctor instantly. DermConsult utilizes the most secure and advanced teledermatology platform to deliver care to their patients. All of DermConsult's dermatologists are currently practicing, board-certified, US-based dermatologists.

Discover the power of telemedicine with Heal. Using the app or your phone, talk with a doctor and get lab orders, prescriptions, referrals, and more from home. Heal offers primary, urgent, pediatric, and preventative care.

Discreet birth control delivered to your door. After completing an online consultation, Pill Club’s medical team will recommend a birth control for you, including oral contraceptives, emergency contraceptives, internal condoms, and vaginal rings. Their birth control deliveries come with surprise goodies like stickers, chocolates, and more.

Dispatch Health

DispatchHealth is healthcare delivered. Users request a visit from the app, online, or by phone, and a medical team is sent to their home to treat them. DispatchHealth treats injuries, illnesses, and common concerns you would go to the urgent care for from the convenience and safety of your home.

Doctor On Demand

Doctor on Demand connects patients with physicians and psychiatrists 24/7. This telemedicine platform is app-based and can help patients treat and manage health concerns from home. Doctor on Demand has been used by over 1 million patients and is supported by many insurance providers.

Dynamic Health

DynamiCare Health is a personalized telehealth recovery program that fits in your pocket. DynamiCare Health's approach of rewarding healthy activities is scientifically proven to increase a patient's chances of recovery. DynamiCare Health’s easy-to-use technology includes random breath and saliva tests submitted through the app, verified treatment attendance check-ins, a supportive Recovery Coach, rewards for healthy progress, and a dashboard for supporters. DynamiCare health makes healthy behavior change convenient through accountability and encouragement.

Direct Derm

For all skin, hair and nail problems, DirectDerm is as close as one's computer or mobile device. All DirectDerm consultants are board-certified dermatologists trained at the top medical institutions in the United States, such as Stanford and Harvard. Many remain involved in research and teaching at these universities. Accessible from anywhere at any time, DirectDerm's dermatologists will provide a full report with diagnosis and treatment plan within 48 hours max- usually within 24.

Free Womens Clinic

Free Women’s Clinic offers resources to those facing an unplanned pregnancy. The clinic provides services such as free ultrasounds and abortion and option consultations and support. All services are completely free and confidential.

Gryt Health

GRYT connects those suffering from cancer with community. The Gryt community is connected through an app and is made up of patients, survivors, providers, and advocates who can provide support. The purpose of GRYT is to empower those with cancer and help them make choices that are right for them.

Gali Health

Gali is a well-informed mobile friend and personal health guide who helps patients learn about, track and proactively manage their Crohn’s disease or ulcerative colitis. Gali is on a mission to make sure nobody ever feels isolated, lost or powerless in the face of existing or potential disease. Advanced AI algorithms allow Gali to create a highly personalized feed of vetted, timely and relevant health-related content. Gali enables a smart disease community by collecting the experiences of medical professionals and IBD patients from around the world.

Galileo Health

Galileo is comprehensive healthcare from the convenience of your phone. With their affordable memberships, you have 24/7 access to healthcare professionals to answer your questions and help manage your health. Galileo is self healthcare that combines expertise, technology, and you.

Genome Medical

Genome Medical delivers genetic expertise to support everyone — from health care providers who need a trusted partner for genomic medicine to individuals interested in exploring their DNA. Genome Medical is the first and only nationwide telegenomics practice serving health systems, providers, employers and individuals. Genome Medical delivers easy and seamless genetic expertise in the following areas of clinical care: Cancer, cardio, proactive, reproductive, pediatric, and pharmacy. Genome Medical's clinical team includes medical geneticists, genetic counselors, primary care doctors, pharmacists and other specialists who can provide medical services in all 50 states.

Get a beautiful smile without the office visits. Byte uses FDA-cleared technology and connects you with board-certified dental professionals to get you a straight smile, fast. Offering two different plans and financing, Byte has an option for everyone looking to improve their teeth.

Get an on-demand medical exam that is backed by data with Tyto. A device is connected to the TytoApp which is used by your doctor to diagnose treat and manage common illnesses.

Get the best prices and find savings on your prescriptions with GoodRx. Did you know that the cost of your prescription can vary between neighboring pharmacies? GoodRx compares prices for you and gives you coupons for your prescriptions. GoodRx is the #1 free medical app for iOS and Android.

Ginger is a telepsychiatry platform that offers an on-demand mental health system through the Ginger app. The platform allows members to conveniently connect with Ginger’s team of behavioral health coaches anywhere and at any time. For those in need of additional support, a therapist or psychiatrist can be added to their care team. Currently, over half a million people are using the digital platform.

Glooko syncs data from patients' diabetes devices and shares it with their care team for confident decisions about the patients' diabetes. Glooko syncs with 95% of all diabetes devices, delivering trusted data, in a simple and usable platform. Glooko is used by health systems around the world to help their patient populations achieve better outcomes. The Glooko Mobile App is free* for all people with diabetes.

Join Groups

Groups offers an opioid addiction treatment that works. Groups' counselors will help patients make a deep personal transformation, and their physicians will help patients safely taper off medication when they feel ready. Patients get the medication they need to stop feeling sick, and a community that fights for them to succeed from the comfort and safety of their home. Members attend weekly group therapy where they find a safe space to be honest with other people going through the same thing.

Happify Health is a digital therapeutics platform that diagnoses mental health conditions and offers support that is grounded in science. Happify Health makes managing mental health and well-being, not just possible, but fun. The platform is based on the sciences of positive psychology, cognitive behavioral therapy, mindfulness, and other proven behavior change disciplines. When new research is acquired it’s then validated through published peer-reviewed research.

Headspace is one's guide to everyday mindfulness in just a few minutes a day. Patients can choose from hundreds of guided meditations on everything from managing stress and anxiety to sleep, productivity, exercise, and physical health — including short SOS meditations for when they're on the go. Patients learn to manage feelings and thoughts with the lifelong skill of everyday mindfulness, any time of the day. Patients can train their body and their mind at the same time with exercises to strengthen their mental and physical well-being.

HealthTap is comprehensive telehealth. Get your questions answered, diagnosed, treatment, and follow-up care from a single app. All of HealthTap's doctors are board-certified and committed to quality care.

Hers personalizes women’s health in a single platform. Simply create a profile and connect with a physician to get tailored recommendations about sexual health, birth control, skin care, supplements, and other women’s health issues. Hers also offers telehealth visits for primary health concerns.

Hims is the ultimate men’s health platform. Take charge of your wellness with customized solutions for erectile dysfunction, hair loss, skin care, and performance anxiety. Hims also offers primary care health services through their telehealth platform.

Hubpsych provides tools & resources for clients searching for effective therapy in the greater Los Angeles area. With Hubpsych's personalized search tool and network of specialized mental health providers, Hubpsych is able to help patients find the mental health care they deserve. Hubpsych’s confidential 10-minute assessment process is designed to better understand a patient's unique mental health needs. Upon completion, Hubpsych’s smart match algorithm will make some therapeutic recommendations and empower a patient to find a therapist best fitting to their personal needs.

Human API is a digital self-health solution that allows you to streamline your health data into a single platform. Users can integrate all of their health accounts, medical records, lab results, prescriptions, and health apps into one place. Data can be shared with other people, providers, or health apps to help individuals monitor and reach their health goals.

If traditional conception isn’t working or isn’t an option in your relationship—try Mosie. Intrauterine Insemination(IUI) can be expensive and time-consuming. Mosie offers an at-home solution you can try first. The Mosie syringe is designed to maximixe your chances of conceiving, while remaining affordable.

Improve every aspect of your relationship with the help of a licensed therapist through Regain. Whether you need relationship support for yourself or both you and your partner, Regain is there to help with online therapy. Restore your relationship, intimacy, and communication.

Kaia Health

Kaia Health gives solutions to providers to help them manage patients with musculoskeletal pain and COPD. Using advanced technology, Kaia Health can make home therapy management possible for those with pain conditions. Physical assessments and training sessions are made possible anywhere with Kaia's mobile system.

Kindbody is a women’s health platform that offers in-person and virtual healthcare for fertility needs, gynecological care, and supportive services. The platform offers modern healthcare driven by data and personalization. Kindbody accepts most major insurance providers.

Kliit is on-demand women’s health. The app connects you in real-time to qualified medical experts to answer reproductive health questions. Chatting on Kliit is safe, convenient, and affordable.

Learn to Live

Learn to Live offers customized online programs based on the proven principles of Cognitive Behavioral Therapy (CBT). The programs are confidential, accessible anywhere, and based on years of research showing online CBT programs to be as effective as face-to-face therapy. Learn to Live with help patients identify the thoughts and behavior patterns that perpetuate their issues, so they can work through them. Learn to Live can help those with social anxiety, depression, insomnia, substance use, and stress, anxiety, and worry.

Lemonaid Health

Lemonaid offers ongoing personalized help at a fraction of the cost for anxiety and depression treatments. Lemonaid provides the best possible treatment for patients by offering full-cycle care - Lemonaid knows no one wants to take medicine forever, so Lemonaid helps patients work out how long they should continue treatment based on their unique situation. Lemonaid's service allows patients to have as many check-ins as they need, through messaging, or via phone call or video chat, whatever is most convenient for them. Lemonaid Pharmacy will deliver FDA-approved meds directly to a patient's door in only 2-3 business days.

Lensabl lets patients get the lenses they need, in their own frames, without leaving home. Patients can receive quality lenses they need, in the frames they already own, in about 2 weeks. Lensabl offers prescription, blue-light blockers, readers, sunglasses, and more. All of Lensabl's lenses are custom made, tested and fitted by certified opticians with generations of experience.

Life Access

Life Process Program is an online addiction treatment is built on simple human ingredients. Life Process Program's goal is to help patients recover from their addiction and learn to lead a joyful, meaningful life. Developed by Dr. Stanton Peele, the world leading authority on non-12 step addiction recovery, the program is a structured online program with 8 comprehensive modules and over 50 thought-provoking exercises. Life Process Program also provides regular feedback, advice and guidance from a patient's dedicated Life Process Coach throughout the program, private video coaching, and access to peer support.

Lion Rock Recovery

Lionrock is the most private way to get help for substance abuse. Lionrock's programs fit into a patient's way of life, not the other way around. Patients are able to keep their family and work commitments while they get help in Lionrock's online recovery program. In addition to professional treatment, Lionrock offers workshops and support group meetings that are completely free of charge— there’s no cost to participate.

Lively is the modern health saving account. Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today. Lively HSAs are free for individuals and families, so they never have to worry about hidden costs. Employers can build a better benefits package — without adding admin hours. With Lively, people can build a healthcare safety net and save more for the expected and unexpected.

Luna PBC is a digital health provider offering health solutions to patients. Learn more about them and how they can help you here.

MDLIVE allows you to access a qualified healthcare provider from wherever you are. Connect with a doctor from the app, your phone, or computer. MDLIVE offers primary care, therapy, psychiatry, dermatology, and more via telehealth.

Manage your health and get answers to your health questions and concerns with K. Using AI technology, K checks your symptoms and advises you on possible treatments. Need to chat with a doctor? K can connect you with one for a low cost who can treat you.

Maven Clinic

Maven offers comprehensive women’s health and family care through its telemedicine platform. Offering support for fertility, pregnancy, pediatrics, and more—Maven hosts an abundance of qualified healthcare providers to help you at every stage of your journey. Manage your reproductive health, mental health, nutrition, and more with Maven.

Maximize your chances of conceiving by tracking your ovulation with Proov. Proov is an FDA-approved test to confirm your ovulation with accurate at-home testing that measures PdG. Master your cycle and skip the wondering when it comes to ovulation.

Modern Health

Modern Health is a platform for innovative companies that value the emotional well-being of their workforce. Modern Health is the only comprehensive mental health platform that provides access to a full spectrum of resources, ranging from digital courses and meditations to a network of certified coaches and licensed therapists. Modern Health combines technology and human touch to guide individuals to the right level of care at the right time. Each employee has access to a full spectrum of support in a single platform to meet their unique needs.

Nebula Genomics

Nebula Genomics is the leading privacy-focused personal genomics service. Nebula Genomics' mission is to make direct-to-consumer genetic testing secure. With the Nebula Explore subscription, you can stay up to date with the most cutting-edge genomic research. Nebula Genomics' team curates the latest scientific discoveries to create personalized reports based on your Whole Genome Sequencing results.

Need an urgent care visit but don’t want to wait at the doctor’s office? Simplify the process with Remedy. Available 24 hours a day, Remedy connects you with qualified providers who can diagnose and treat common urgent care conditions such as colds, infections, prescription refills, and more. Get treated via telemedicine or with a house call.

NeuroTrack Technologies

Neurotrack Technologies is a digital platform that uses scientifically-validated cognitive assessments to strengthen and monitor brain health. The platform allows physicians to actively monitor their patients by using The Neurotrack Cognitive Health Program. The groundbreaking eye-tracking technology measures multiple cognitive domains to provide a report that tracks Alzheimer's.

No braces, no orthodontic visits—get straighter teeth at home. Candid offers remote orthodontic care to provide you with top-quality teeth straightening. Simply send Candid photos and impressions of your teeth, get your clear aligners to begin your straightening your teeth, and monitor your progress remotely with one of Candid’s orthodontists

One Medical Group

One Medical offers everything from same-day in-office appointments to telehealth visits with qualified doctors. Their memberships include preventative care, everyday wellness, chronic conditions, pediatric and family medicine, and mental health.

Ophelia offers medication and support for opioid withdrawal. Ophelia brings treatment to the privacy of one's home in their own terms with support from Ophelia for life. Ophelia is based on the gold standard of science, Medication-assisted treatment (MAT), proven to be 6x more effective than most rehabs out there. Patients connect with an Ophelia provider via telemedicine through their phone or computer and manage withdrawal, stop cravings, and prevent relapse with medications like Suboxone and Vivitrol.

Oscar Health

Oscar has been focused on one mission – to be a health insurance company centered around the patient, engaging members and guiding them to the right care. Oscar has the most engaged members in the industry, with the highest mobile engagement of any insurer. With Oscar, patients can get prescriptions refilled right over the phone and sent directly to their pharmacy. Patients will also get their own Concierge team of experts to help them find doctors, answer questions, and more.

Parsley Health

Personalize your wellness with Parsley Health. Offering patients on-demand telemedicine care, Parsley Health pairs you with highly-trained doctors, nurse practitioners, and health coaches. Skip the rushed in-person office visit, and start with a 60+-minute appointment to begin your customized healthcare plan. Memberships include physician visits, biomarker testing, personalized health plans, prescriptions, messaging, and more.

Pivot is transforming how people quit smoking for good with its fresh approach and breakthrough tech. Pivot’s exciting new technologies, human coaching, and behavioral science turn quitting into an opportunity, instead of an obligation. Pivot users don’t have to quit smoking—they get to. Pivot even helps people who say they aren’t ready to quit.

Plushcare can help you manage everything from urgent medical needs to chronic illness online. This telemedicine platform offers direct messaging with qualified physicians so you can have your healthcare questions answered on-demand. Plushcare offers care in all 50 U.S. states and is covered by many major insurance providers.

Quartet Health

Quartet is a healthcare technology and services company with a focus on mental health conditions. The company has teamed up with leading health plans and systems to offer a free, HIPAA-compliant solution. The digital platform connects physicians, mental health providers, and insurance companies within their dashboard. The collaborative technology and range of services effectively improve patients’ health and helps drive down healthcare costs.

Ready to quit smoking for good? Let Zero help. Zero will connect with a doctor to create a customized plan to help you quit smoking. Their plans include cessation medications and replacement therapies through Zero’s telehealth platform.

Recover Together

Recover Together aims at helping the 23 million Americans with an opioid addiction. Recover Together has compiled a short list of virtual resources so people in recovery from addiction have access to critical recovery support groups. Recover Together features other information and resources opioid addicts and their loved ones can use to help in their recovery. The 'Recover Together" micro-site provides Google Maps-based search and in-depth resources for support meetings, pharmacies and more.

Medisafe App

Remembering to take your medications can be difficult, but Medisafe makes medication management easy. Keep track of your prescriptions, set reminders, and connect with providers and family in this easy app. Medisafe takes the stress out of your medications so you can live your life and stay healthy.

Ria Health is an evidence based alcohol treatment. Ria Health helps patients to quickly change their relationship to alcohol with its at-home program. On average, Ria Health members reduce their BAC levels by 75% after 12 months in the program. Ria Health physicians and coaches get patients started, help with every step of the program, and are available for consultation through its mobile app, 24/7.

Roman is comprehensive men’s healthcare made simple. Starting with an online visit, a physician will evaluate your health and prescribe custom solutions for all of your needs including sexual health, hair loss, skin problems, and daily health maintenance.

Rory is a digital health provider offering health solutions to patients. Learn more about them and how they can help you here.

SAMI-Aid offers comprehensive telemedicine solutions for patients. Their services include pediatrics, mental health, dermatology, internal medicine, and primary care. Once you’ve connected with SAMI-Aid, you’ll be put in contact with a doctor in about 15 minutes.

Simple Contacts

Simple Contacts is a digital health provider offering health solutions to patients. Learn more about them and how they can help you here.

Simple Habit

Simple Habit is a meditation platform that was designed by top mediation experts to empower people to live better. The app was rated as the #1 app for your wellness & sleep recommended by top mental health experts. It features more than 2,000 guided meditations for any situation and mood —including before sleep, taking a work break, commuting, and more. Simple Habit completion of mindfulness programs changed grey matter concentration of the brain regions for emotion regulation. 

Conceive Easy

Simplify your fertility journey with ConceiveEasy. This service offers kits designed by doctors for those trying to conceive. The kits include pregnancy tests, ovulation tests, supplements, and customizable options. New customers can try the kit free for 30 days.

Skip the office visit and utilize great virtual care with Teladoc. Simply set up an account and get connected with the medical care you need from your device. Teladoc offers comprehensive telemedicine services in the US and Canada.

SkyMD allows patients to go to an online doctor at their convenience with no doctor's appointment. Patients can consult a dermatologist anytime, anywhere in minutes. SkyMD's board certified dermatologists are treating patients every day across the country, 24 x 7, with many different skin diseases. SkyMD's dermatologists can treat a wide variety of skin, hair and nail conditions.

Smile Direct Club

Smile Direct Club provides clear aligners for up to 60% less than braces. Patients can safely straighten teeth 100% from home in as little as 4-6 months, for as low as $85 per month. Smile Direct Club straightens a patient's teeth gently and gradually with multiple sets of clear, thin, snug-fitting aligners, custom-designed and individually 3D-printed in BPA-free plastic. Smile Direct Club's custom clear aligners are easy to wear, and they straighten patients' teeth much faster than braces.

Smilelove offers affordable and convenient teeth straightening and whitening straight to your home. Straighten your teeth in 6-8 months with Smilelove’s customized kits, backed by orthodontic experts. Smilelove offers video support for customers for every part of their teeth straightening journey to make the process simple.

Sober Grid is a free iOS/Android app that connects patients with other sober people. Patients are instantly connected to a global sober community in their neighborhood and around the globe. Patients can build strong sober support networks and inspire others. Sober Grid now offers affordable 24/7 Certified Peer Coaches to assist individuals in their recovery. Sober Grid's peer coaches are trained and certified to help patients get sober and stay sober.​

Solv Health

Solv helps patients simplify their health insurance. Patients snap a photo of their card and Solv will instantly explain their benefits, track their progress toward their deductible and unlock personalized hidden insurance perks. Patients can say goodbye to confusion and hello to every dollar understood with Solv. Solv has partnered with high-quality providers across the country who share their goal of making access to high-quality convenient care simple, friendly and transparent for patients.

Sondermind helps patients find a licensed therapist who accepts their insurance and is available to see them either in-person or online. Sondermind will match patients with the right licensed therapist for video telehealth or in-person sessions. SonderMind is on a mission to redesign behavioral healthcare to become more accessible, approachable, and utilized. SonderMind is a valued partner with many leading insurance companies.

SteadyMD is about pairing patients with providers that are a fit for them. Get connected with a doctor who can treat you long term and focus on specific medical conditions and lifestyles. SteadyMD is tailored telehealth.

Stop dieting and start living a healthy, fulfilling lifestyle with Noom. Whether you want to get fit or lose weight, Noom uses psychology to help you change your behavior to lead a healthier lifestyle and reach your health goals. Noom makes weight loss easy through mobile-based wellness and one-on-one coaching.

Stride Health

Stride makes it easy to tackle the big, scary things in life like health insurance and taxes. Stride helps patients save time and money so they can get back to working on the stuff that really matters. Stride will find and recommend the perfect plan based on a patient's specific needs, help them get the most out of their health insurance, and help them get their application and payment submitted so they're all ready to go. Stride is available year round and will work directly with a patient's insurance company to resolve any issues, like an unexpected bill or finding an in-network doctor. Stride also sends monthly updates to ensure that everything is in working order.

Take control of your healthcare data with Ciitizen. Ciitizen allows you to compile all of your healthcare documents and data into one platform so you can share them with multiple providers, family members, or for research purposes. What you do with your data is in your control. Ciitizen is currently available to those with a diagnosis or history of breast cancer in the United States.

Talkspace is a digital health provider offering health solutions to patients. Learn more about them and how they can help you here.

Talkspace is a telepsychiatry platform that offers instant, affordable therapy. The platform connects a network of professionally licensed therapists with patients. Patients can have virtual consultations or they opt-in to get long-term treatment. Therapy can be done via your smartphone or the web.

Tempest is a modern, accessible, and empowering path to recovery that’s built around the patient. Through Tempest's online sobriety school and aftercare program, patients will get the education, tools, and community they need to build a life free from alcohol. Tempest makes all of that information easy to digest and gives patients space to see what fits best for them. Tempest offers a membership-based spectrum of care—from community-based learning to intensive, personalized recovery support—so patients can find the solution that works for them.

Tia is a New York-based women’s health clinic that offers video visits, care coordination, mobile health records, prescription management, and same-day appointments. Designed by women for women, Tia is made to cover all of your needs from gynecology to primary care.

Truepill powers telehealth solutions for providers to give patients the best digital experience. Offering platforms, onboarding, pharmacy API, health plans, and more—Truepill is helping to connect providers to their patients through digital healthcare.

USC Med is a telepsychiatry platform that offers an on-demand mental health system. The telemedical approach to mental health makes UCS a leader in mental health. USC Med has prescribing psychiatrists, psychologists, teletherapy, and counsel. The therapy sessions are available online or through the phone.

Uplift helps patients beat depression for good. A study of 80 Uplift users showed that Uplift can cut depression scores in half and keep them there. Patients answer questions, practice mental exercises, and receive feedback and guidance from the program. Patients are able to do sessions on their phone, whenever, wherever, however is best for them.

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• Virtual visits for members with plans through work
• Virtual visit checklist

Virtual visits

Talk to a health care provider from your computer, tablet or smartphone.

What is a virtual visit? It may be a term you’re hearing more often. That’s because the use of virtual visits, also known as telehealth, has expanded recently, offering people more ways to connect with a health care provider from home or work. During a virtual visit, you use digital technologies, like your smartphone, tablet or computer, to talk with a provider. You can get treatment options and even prescriptions for medications, if needed.

UnitedHealthcare offers members options for virtual visits with local providers or by using UnitedHealthcare’s preferred national providers. For benefits coverage information, please  sign in to your health plan account . Let’s go over some of the basics about virtual visits and how they work.

Are virtual visits covered?

Virtual visits may be covered by your health insurance in a similar way to an office visit with your doctor. Depending on your benefit coverage, you may be able schedule a virtual visit with a local provider or have a virtual visit for primary care, therapy, specialty care or 24/7 with a national provider for urgent care or when your provider is not available. Sign in to your health plan account  or call the number on your member ID card to check your benefits for virtual visit coverage. Below are some options that may be available, based on your health plan.

Virtual care may include in-network virtual visits for medical, mental health, physical therapy, occupational therapy, speech therapy, chiropractic, home health, vision, hearing and dental services.

Virtual visits for mental health

If you need care for mental health issues, local health care providers may be able to provide virtual visits. Coverage may depend on your health plan benefits, so  sign in to your health plan account  or call the number on your member ID card first to learn what benefits may be available to you.

Emotional support by phone or mobile app

Some emotional support programs may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan.

• With Self Care by AbleTo , get personalized content that’s designed to help you boost your mood and shift your perspectives.
• With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit talkspace.com/connect to get started.

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Please wait while your request is being processed., this link will leave wellcare.com, opening in a new window., is it hard for you to get to your provider appointments.

Do you have trouble getting around? Do you live in a rural part of the state? If so, Telehealth Services may be right for you. Telehealth Services are covered just like an in-person doctor visit. And these services may be available at no cost to you!

Telehealth Services Let You Visit with a Provider by Phone or Video.

You will get the care you need without driving a long distance. When you see a provider through Telehealth, it will be a lot like a regular office visit. Services may include everyday care for non-emergency conditions, behavioral health, dermatology, and more!

Services not covered include:

• Standard phone calls, faxes or email – combined or separate.
• Getting your medication based on an online survey.

Any in-person care that needs prior approval will need the same prior approval through Telehealth.

How do I get Telehealth Services?

We’ve made it easy. There are now two ways to get Telehealth Services: 1.  Through Teladoc  We put access to quality care at your fingertips through Teladoc! Talk to a doctor anytime, anywhere by phone or video.

Teladoc is available for:

• Everyday Care : Talk to a licensed doctor 24/7 who can treat non-emergency conditions such as the flu, sinus infections, sore throats, and more.
• Mental Health Care : Talk to a therapist 7 days a week (from 7 a.m. to 9 p.m. in your local time zone). Teledoc’s experts provide support for anxiety, stress, depression, medication management, and more.
• Dermatology (included with some plans) : upload images of skin issues online and get a custom treatment plan within two days for common skin conditions such as eczema, acne, rashes, and more.

There are three easy ways to access Teladoc:

• Phone : call 1-800-TELADOC (835-2362)
• Online : visit the  Teladoc website
• Mobile App : download the Teladoc Mobile App

2. Through Your Provider Ask your provider if he/she offers Telehealth Services. Many providers offer this service directly. If so, your provider will give you all the information you need to get started.

Want to know more about Wellcare’s Telehealth Services? Contact Us .

Need help? We're here for you.

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Telemedicine Program

Our telemedicine program through Teladoc Health   provide access to online doctor visits 24 hours a day, 7 days a week to Ambetter from Fidelis Care Qualified Health Plan members and Wellcare By Fidelis Care Medicare and Dual members! Teladoc Health visits are covered at no cost to you! 

With our telemedicine program, you can:

From your smartphone, you can speak with a board-certified doctor for health concerns like sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.

With your phone or online visit, you can save time and money by avoiding ER visits for non-emergencies. (Remember, in an emergency, always call 911 or go to the nearest ER).

• Talk to a health care provider, anytime
• Receive a prescription if you need one, and pick up your medication from the pharmacy of your choice ( costs for prescription drugs depend on your pharmacy benefit, and are not covered as part of the telemedicine program)   
• Review the health care provider's notes and a summary of your visit

Using telemedicine is easy!

Fidelis Care Qualified Health Plan (QHP) members and Wellcare by Fidelis Care Medicare Advantage and Dual Advantage members   can get started by downloading the Teladoc Health app from the App Store (iPhone) or Play Store (Android), or by going to the Teladoc Health website. QHP members will need to request a registration code from Fidelis Care to register.

For Members In:

• qualified health plans (qhp).

Get Started Today

(By clicking this link, you will leave the Fidelis Care website.)

• Dual Advantage • Medicare Advantage

Teladoc faqs, telemedicine visits with other network providers.

Telemedicine visits with our standard network of providers are also covered by Fidelis Care, if offered by the provider. Care provided to you virtually by a network provider will be billed similarly to an office visit, and regular cost shares may apply.

Your Health Information is Protected

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. 

To learn more about HIPAA and your privacy rights, visit the  U.S. Department of Health and Human Services .  By clicking this link, you will leave the Fidelis Care website.

Authorization to Use and Disclose Health Information (PDF)

Revocation of Authorization to Use and/or Disclose Health Information  (PDF)

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• By clicking on these links, you will leave the Fidelis Care website.

Medicare Part B (Medical Insurance)  covers E-visits with your doctors and certain other health care providers.

Your costs in Original Medicare

After you meet the Part B deductible , you pay 20% of the  Medicare-approved amount  for your doctor's or other provider's services.

E-visits allow you to talk to your doctor or other health care provider using an online patient portal to answer quick questions or decide if you need to schedule a visit.

You can get an E-visit with:

• Nurse practitioners
• Clinical nurse specialists
• Physician assistants
• Licensed clinical social workers (in specific circumstances)
• Clinical psychologists (in specific circumstances)

E-visits can be used for the treatment for the Coronavirus (COVID-19) from anywhere, including places of residence (like homes, nursing homes, and assisted living facilities).

Things to know

• To get an e-visit, you must request one with your doctor or other provider.
• Medicare also covers virtual check-ins and Medicare telehealth .

Is my test, item, or service covered?

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Telemedicine Benefit

Your telemedicine benefit provides you access to online doctor visits 24 hours a day, 7 days a week!

With your telemedicine benefit, you can:

• Talk to a health care provider, anytime
• Receive a prescription if you need one, and pick up your medication from the pharmacy of your choice ( costs for prescription drugs depend on your pharmacy benefit, and are not covered as part of the telemedicine program)   
• Review the health care provider's notes and a summary of your visit

From your smartphone, you can speak with a board-certified doctor for health concerns like sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.

With your phone or online visit, you can save time and money by avoiding ER visits for non-emergencies. (Remember, in an emergency, always call 911 or go to the nearest ER).

Using telemedicine is easy!

You can get started by downloading the app for your plan from the App Store (iPhone) or Play Store (Android). Babylon and Teladoc visits are covered at no cost to you!

For Members In:

• child health plus • essential plan • healthierlife (harp) • medicaid managed care • qualified health plans.

Get Started Today

(By clicking this link, you will leave the Fidelis Care website.)

• Dual Advantage • Medicare Advantage

Telemedicine visits with network providers.

Fidelis Care also offers telemedicine visits with our network providers if they offer the service. Beginning in June 2021, regular cost shares apply for this type of telemedicine visit.

Your Health Information is Protected

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. 

To learn more about HIPAA and your privacy rights, visit the  U.S. Department of Health and Human Services .  By clicking this link, you will leave the Fidelis Care website.

Join Our Team

Information for..., insurance help.

• Renew Your Coverage
• Shop for a Plan

Fidelis Care Tools

• Get Coverage
• Make a Payment
• Transparency in Coverage Machine Readable Files

Fidelis Care Community

• By clicking on these links, you will leave the Fidelis Care website.

Get On-Demand Access to a Board-Certified Pediatrician with $0 per visit costs

Affordable pediatric health care for all your kids. Simply connect from any device, anywhere, at any time.

Get On-Demand Pediatricians in Your School

Did you know that public school children can see our caring pediatricians instantly? We’re already rolling out Telepeds in the Albuquerque Public Schools and helping kids receive urgent care without leaving class. Solving systemic issues of academic performance and pediatric health, we’re committed to helping kids succeed and feel better.

We provide cost-friendly pediatric care when you book an on-demand appointment with our pediatricians so your kids get treatment without you taking time off work. TelePeds offers three convenient ways to obtain treatment: Membership, Medicaid, or Insurance.

Emerging Telehealth Visits are supported by the American Academy of Pediatrics.

Compassionate & Convenient Care for Your Family

Schedule anytime.

Your kids don’t always get sick on your schedule. We provide virtual care 24/7 urgent care scheduling whenever your kids need a pediatrician for your convenience.

No Waiting Rooms

Pediatric urgent care appointments can be done anywhere thanks to our Telehealth services. All you need is a device with the internet and a camera to help your child get better.

No Car Trips

Driving hundreds of miles away from rural areas for health care has come to an end. Our Telehealth service allows your kids to see a board-certified pediatrician from anywhere without wasting gas money.

Cost-Friendly

Our $0 virtual visits are affordable so money never gets in the way of helping your kids. We prevent your family from taking expensive trips to an intensive care facility or the emergency room.

We Know Kids

If your child suffers from a special condition, our Telehealth online pediatricians can help. We have pediatric specialists from a variety of medical fields that can conduct primary care visits.

We Speak Your Language

Medical and language barriers should never stop your kids from getting the care they need. Our urgent care services provide Spanish translators and pediatricians that help you understand your child’s treatment plan.

We treat a variety of infant to adolescent health conditions

Cold symptoms

Sore throat

Urinary Tract Infection

If required, we can gladly refer you to a specialist or children’s hospital for your child

Don't Have Insurance or Medicaid? Get Unlimited Virtual Appointments for as little as $24.95

*per month per household.

Dedicated access to a pediatrician for all the kids in your household with our monthly membership. Cancel at anytime.

Have Medicaid or Insurance? We can still help without the membership fee.

Parents Pay

Unlimited Visits

Urgent Care

Emergency room.

Single Visit

Bridging the Pediatric Gap in New Mexico

Telepeds exists to close the divide between rural New Mexico kids and board-certified pediatricians. Our team does this by providing on-demand access to virtual urgent care visits at an affordable price. We started our company in COVID-19 to give every child equal access to pediatric care everywhere.

Currently, we help parents in Colorado, Virginia, New Mexico , and California connect patients with board-certified Telehealth pediatricians. Our nationwide coverage will grow in the future as more kids get well and receive the urgent care they need.

View Our Online Urgent Care Locations

Your kids can get access to our virtual pediatricians from anywhere! From restaurants and coffee shops to parking lots and hospitals, parents can use TelePed services wherever there is an internet connection.

Learn About On-Demand Telemedicine

We understand the challenges parents face with urgent care for their kids. We are partnering with local school systems and governments to get your kids immediate access to pediatric Telehealth services while in class and at home.

Testimonials

Free resources.

When Should I Take My Child To The Doctor For A Cough?

New Mexico Pediatrician Guide: How To Find The Best Health Care For Your Child

Where To Find The Best Affordable Health Insurance For Kids

How To Choose A Good Pediatrician: 5 Key Factors To Consider

Top 9 Most Common Childhood Illnesses in New Mexico

Child’s Sore Throat: Home Remedies and When to Call a Doctor

How to Get Rid of a Diaper Rash in 24 Hours

How to Know When to Worry about Stomach Pain in Children

How to Treat Acute Respiratory Infection in Child

How to Treat Strep Throat in Kids

Home Remedies for Baby Vomiting and Diarrhea

The Best Home Remedies When Your Baby Has a Skin Allergy

Allergies vs. Asthma in Kids

When to See a Doctor for Ear Infection in Kids

Food Poisoning Symptoms in Kids

Causes of Fever in Children

How Do I Know If My Child Has a Cold or Coronavirus?

Everything You Need to Know About Pediatric Telemedicine

Does My Toddler Have an Ear Infection?

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Moscow office.

1350 Troy Highway Moscow , ID 83843 United States

Medicare Online Doctor Visits

$0 Copays For Urgent and Everyday Care

Get care 24/7

When you need care, our team is ready, around the clock. Our providers can help get you on track as well as order prescriptions. We’ll take the hassle and guesswork out of feeling better.

• Prescription refills
• Urinary Tract Infections (UTIs)
• Skin Rashes
• Nausea & vomiting

Top-rated care

Our providers are board-certified, come from various specialities, have an average of 15 years of experience and are rated 4.9 out of 5 stars by patients.

Face-to-face

Video visits from the safety of our home, on-demand or by appointment, day or night, holidays included.

Prescriptions & Labs

Providers can order medication or prescription refills to the pharmacy of your choice. Or, can refer you to a convenient lab.

1. Create a Doctor On Demand account

Create your account . Add your email address, date of birth, and create a password.

2. Set up your profile

Enter your name, phone number, and sex. Please have your Medicare card ready.

3. Add your Medicare insurance

Select Medicare as your insurer and input your Medicare Number from your Insurance card.

Medicare Advantage Member? Check if your Medicare Advantage plan covers Doctor On Demand once you create your account. 

Connect your existing account 

• From the dropdown menu below your name select Payments and benefits
• Scroll to the insurance section and click Add insurance
• Select Medicare , and add your Medicare Number

*Copays for everyday and urgent care are waived for Medicare Part B beneficiaries during the public health emergency as permitted by government policy.

Dr. Kristin Dean

Medical Doctor

Patients appreciate how easy it is to have a video visit, and the level of compassionate care we provide 24 hours a day.

Dr. Prentiss Taylor

Doctor On Demand helps us provide service at inconvenient times, when many urgent care centers are closed at night or on weekends.

Dr. Heather Hawthorne

Within minutes of an injury or illness onset, I can work with patients to make sure they are on a path to a speedy recovery.

Frequently Asked Medicare Questions

If you still haven’t found the answers you were looking for, check out these other commonly asked questions below.

Can I access mental health services?

Doctor On Demand offers both medical and mental health appointments; however, we are still in the process of enrolling our mental health providers in Medicare Part B. In the meantime, we encourage you to book a visit with our medical providers, who are cross-trained in mental health services. Your medical provider may recommend that you continue treatment with a mental health provider.

If I’m already registered with Doctor On Demand, how do I add my Medicare insurance to my account?

Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand on your desktop computer:

If you already have a Doctor On Demand account, you need to  sign-in , go to the dropdown menu below your name and select  Payments and benefits , then scroll to the insurance section and click  Add insurance . Next, select  Medicare , and add your  Medicare Number.

Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand through the App on your mobile device:

If you already have a Doctor On Demand account, you need to open the app,  sign-in , go to  My Account , select  Add Insurance , select  Medicare , and add your  Medicare Number

What if I have Medicare Part A, but not Part B. I am still working and I have benefits from my employer’s health plan?

Part A does not cover Doctor On Demand visits, but you or your spouse’s health plan may. You can check if that insurance company offers Doctor On Demand once you create a free account. For the most up to date information, please visit our Medicare page.

Is my information secure?

We take your privacy and the security of your information seriously. Doctor on Demand is HITRUST certified and NCQA and URAC accredited, which are the most respected certifications in the healthcare industry. We do not share your personal health information (PHI) information with anyone unless you explicitly request a record of your visit be sent to your primary care physician.

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Healthcare in Moscow – Personal and Family Medicine

Emergency : 112 or 103

Obstetric & gynecologic : +7 495 620-41-70

About medical services in Moscow

Moscow polyclinic

Emergency medical care is provided free to all foreign nationals in case of life-threatening conditions that require immediate medical treatment. You will be given first aid and emergency surgery when necessary in all public health care facilities. Any further treatment will be free only to people with a Compulsory Medical Insurance, or you will need to pay for medical services. Public health care is provided in federal and local care facilities. These include 1. Urban polyclinics with specialists in different areas that offer general medical care. 2. Ambulatory and hospitals that provide a full range of services, including emergency care. 3. Emergency stations opened 24 hours a day, can be visited in a case of a non-life-threatening injury. It is often hard to find English-speaking staff in state facilities, except the largest city hospitals, so you will need a Russian-speaking interpreter to accompany your visit to a free doctor or hospital. If medical assistance is required, the insurance company should be contacted before visiting a medical facility for treatment, except emergency cases. Make sure that you have enough money to pay any necessary fees that may be charged.

Insurance in Russia

Travelers need to arrange private travel insurance before the journey. You would need the insurance when applying for the Russian visa. If you arrange the insurance outside Russia, it is important to make sure the insurer is licensed in Russia. Only licensed companies may be accepted under Russian law. Holders of a temporary residence permit or permanent residence permit (valid for three and five years respectively) should apply for «Compulsory Medical Policy». It covers state healthcare only. An employer usually deals with this. The issued health card is shown whenever medical attention is required. Compulsory Medical Policyholders can get basic health care, such as emergencies, consultations with doctors, necessary scans and tests free. For more complex healthcare every person (both Russian and foreign nationals) must pay extra, or take out additional medical insurance. Clearly, you will have to be prepared to wait in a queue to see a specialist in a public health care facility (Compulsory Medical Policyholders can set an appointment using EMIAS site or ATM). In case you are a UK citizen, free, limited medical treatment in state hospitals will be provided as a part of a reciprocal agreement between Russia and UK.

Some of the major Russian insurance companies are:

Ingosstrakh , Allianz , Reso , Sogaz , AlfaStrakhovanie . We recommend to avoid  Rosgosstrakh company due to high volume of denials.

Moscow pharmacies

A.v.e pharmacy in Moscow

Pharmacies can be found in many places around the city, many of them work 24 hours a day. Pharmaceutical kiosks operate in almost every big supermarket. However, only few have English-speaking staff, so it is advised that you know the generic (chemical) name of the medicines you think you are going to need. Many medications can be purchased here over the counter that would only be available by prescription in your home country.

Dental care in Moscow

Dentamix clinic in Moscow

Dental care is usually paid separately by both Russian and expatriate patients, and fees are often quite high. Dentists are well trained and educated. In most places, dental care is available 24 hours a day.

Moscow clinics

«OAO Medicina» clinic

It is standard practice for expats to visit private clinics and hospitals for check-ups, routine health care, and dental care, and only use public services in case of an emergency. Insurance companies can usually provide details of clinics and hospitals in the area speak English (or the language required) and would be the best to use. Investigate whether there are any emergency services or numbers, or any requirements to register with them. Providing copies of medical records is also advised.

Moscow hosts some Western medical clinics that can look after all of your family’s health needs. While most Russian state hospitals are not up to Western standards, Russian doctors are very good.

Some of the main Moscow private medical clinics are:

American Medical Center, European Medical Center , Intermed Center American Clinic ,  Medsi , Atlas Medical Center , OAO Medicina .

Several Russian hospitals in Moscow have special arrangements with GlavUPDK (foreign diplomatic corps administration in Moscow) and accept foreigners for checkups and treatments at more moderate prices that the Western medical clinics.

Medical emergency in Moscow

Moscow ambulance vehicle

In a case of a medical emergency, dial 112 and ask for the ambulance service (skoraya pomoshch). Staff on these lines most certainly will speak English, still it is always better to ask a Russian speaker to explain the problem and the exact location.

Ambulances come with a doctor and, depending on the case, immediate first aid treatment may be provided. If necessary, the patient is taken to the nearest emergency room or hospital, or to a private hospital if the holder’s insurance policy requires it.

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Moscow metro & stalin skyscrapers private tour, moscow art & design private tour, soviet moscow historical & heritage private tour, gastronomic moscow private tour, «day two» moscow private tour, layover in moscow tailor-made private tour, whole day in moscow private tour, all-in-one moscow essential private tour, tour guide jobs →.

Every year we host more and more private tours in English, Russian and other languages for travelers from all over the world. They need best service, amazing stories and deep history knowledge. If you want to become our guide, please write us.

Contact Info

+7 495 166-72-69

[email protected]

119019 Moscow, Russia, Filippovskiy per. 7, 1

Mon - Sun 10.00 - 18.00