princess cruises brisbane office

Customer Support and Information

Live support & info, support request.

We respond to all correspondence from our guests as quickly as possible.

For immediate assistance, please visit our Frequently Asked Questions or chat with our Live Support Team .

For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

Guest Information

Login here to update your account information and/or contact preferences.

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) . You can also visit our Frequently Asked Questions .

If you are inquiring about your Future Cruise Credits provided to you onboard, please fill out the form below.

For pre-cruise support, please use our Live Chat.

Princess® is pleased to offer a special Carnival Corporation shareholder onboard spending money program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. This benefit is applicable on all published sailings. Restrictions may apply.

Login (optional) to your My Princess account to review your active Future Cruise Deposits.

The form below only covers Future Cruise Deposits. Please complete the form to request your FCD extension.

All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

Future Cruise Deposits (FCDs) are created per person. Therefore, you must create a separate request for each FCD holder. Please be advised that a single request for multiple people cannot be processed.

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To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

Shareholder Benefits Form

Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

Your message has been received. We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond. We are working hard to make sure every request is handled accurately and efficiently.

If you require immediate assistance, please call us at: 1-800-774-6237 .

If you require immediate assistance, please call us at: 132488 or 1300 551 853 .

If you require immediate assistance, please call us at: 0344 338 8663 .

Brisbane, Australia

Located almost halfway between the Gold and Sunshine coast regions, Brisbane is the capital of Queensland and Australia's third-largest city. Visitors can stroll through bamboo groves at an urban botanic garden, gorge on local delicacies amid live music at Eat Street Northshore, learn about the country's military history at the Anzac Square War Memorial and enjoy a cruise down the Brisbane River. Wildlife lovers should make time to get to the Lone Pine Koala Sanctuary, where you can not only cuddle one of the 130 koalas, but hand-feed kangaroos and observe a pair of platypuses. There's no shortage of scenic vantage points in this port, whether it's the observation deck on Mount Coot-tha, an enclosed capsule on the Wheel of Brisbane or along the stairs that lead you up the famous Story Bridge. If you're feeling adventurous, take in the panoramas from atop Kangaroo Point, then rappel down the side of its cliffs.

Driving Directions and Parking Information Brisbane Int'l Cruise Terminal 1 Cruise Terminal Drive (Access Via Marine Road) Pinkenba, QLD 4008 From the airport, head southeast on Nancy Bird Way 58 m At the roundabout, take the 3rd exit onto Airport Dr, turn left onto Lomandra Dr, turn left onto Main Myrtletown Rd/State Route 25. Continue to follow State Route 25, turn right onto Brownlee St/State Route 25. Turn right onto Marine Rd and continue onto Cruise Terminal Dr.

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*Fares are per guest and apply to minimum lead-in categories on a space-available basis at time of booking. Fares are non-air, cruise- or cruisetour-only, based on double occupancy and apply to the first two guests in a stateroom. Fares and other values quoted in USD . Taxes, Fees & Port Expenses are additional. A refundable deposit is required for all stateroom guests on bookings made prior to the Final Payment deadline and amount varies according to the cruise length, stateroom type and number of stateroom guests. Drop & Go promotion is applicable to new bookings only.

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Princess Michael’s Russian tycoon friend shot dead in Moscow

A wealthy Russian businessman who became friends with Princess Michael of Kent has been murdered in an apparent contract killing.

Mikhail Kravchenko, who owned a large chain of furniture stores, was shot at least six times in the chest and head when his car was ambushed yards from his home in the village of Peredelkino, just outside Moscow. Police are investigating whether he could have been the victim of a business dispute with rivals.

Mr Kravchenko, 46, was returning to his house in the early hours of Sunday morning when his Mercedes was overtaken by another vehicle, which then blocked the road in front of him. Police said that two men with handguns opened fire on his car.

Mr Kravchenko was hit in the chest

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" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

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